Kaiser Permanente SoCal

13 doctors work here

Rated 7.5
Strongly recommend: 42%Neutral: 32%Don't recommend: 26%7.5
42% strongly recommend
94 reviews
Operations
8.2
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.7
7.7
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.6
7.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
NPS
8.1
Average Doctor Score
Marsha Baker
USC
92% strongly recommend
7 Reviews
Rated 9.7
Strongly recommend: 92%Neutral: 8%9.7
Aline Ketefian
USC
63% strongly recommend
12 Reviews
Rated 9.2
Strongly recommend: 63%Neutral: 37%9.2
Vuk Jovanovic
Tree of Life Center
55% strongly recommend
6 Reviews
Rated 9.1
Strongly recommend: 55%Neutral: 45%9.1
Sami Jabara
USC
80% strongly recommend
16 Reviews
Rated 9
Strongly recommend: 80%Neutral: 13%Don't recommend: 7%9
Amy Dhesi
Kaiser Permanente SoCal
79% strongly recommend
10 Reviews
Rated 9
Strongly recommend: 79%Neutral: 10%Don't recommend: 11%9
Shirley Fong
Kaiser Permanente SoCal
53% strongly recommend
10 Reviews
Rated 8.3
Strongly recommend: 53%Neutral: 30%Don't recommend: 17%8.3
Li-Shei Lin
Kaiser Permanente SoCal
54% strongly recommend
6 Reviews
Rated 8.3
Strongly recommend: 54%Neutral: 44%Don't recommend: 2%8.3
Richard Yoo
Kaiser Permanente SoCal
65% strongly recommend
15 Reviews
Rated 8
Strongly recommend: 65%Neutral: 14%Don't recommend: 21%8
Denise Murray
Kaiser Permanente SoCal
0% strongly recommend
1 Review
Rated 8
Neutral: 100%8
Mandana Ghahremani
Kaiser Permanente SoCal
57% strongly recommend
6 Reviews
Rated 7.8
Strongly recommend: 57%Don't recommend: 43%7.8
Ivan Huang
Kaiser Permanente SoCal
49% strongly recommend
15 Reviews
Rated 7.7
Strongly recommend: 49%Neutral: 23%Don't recommend: 28%7.7
Tracey Telles
Kaiser Permanente SoCal
57% strongly recommend
7 Reviews
Rated 6.4
Strongly recommend: 57%Don't recommend: 43%6.4
Kenneth Wong
Kaiser Permanente SoCal
0% strongly recommend
7 Reviews
Rated 5.1
Neutral: 61%Don't recommend: 39%5.1
Show 9 more

This clinic has 9 offices

Bakersfield
1200 Discover Plaza
Bakersfiled, CA 93309
Downey
9449 E Imperial Hwy
Downey, CA 90242
Fontana
9961 Sierra Ave
Fontana, CA 92335
Garden Grove
12100 Euclid St
Garden Grove, CA 92840
Irvine
6640 Alton Parkway
Irvine, CA 92618
Los Angeles
4867 W Sunset Blvd
Los Angeles, CA 90027
Ontario
2295 S Vineyard Ave
Ontario, CA 91761
San Diego
3250 Fordham St
San Diego, CA 92110
Woodland Hills
20940 Burbank Blvd
Woodland Hills, CA 91367
Show 7 more

94 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unsuccessful
NPS
8
NPS
9
Age 25 - 31
Anovulation
PCOS
Recurrent Pregnancy Loss
Unexplained
East Asian
Latinx
Income $0 - $49K
3rd of 4 Docs
5 IUI With Other Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Neutral
Strongly Recommends
Unsuccessful
She [Dr. Fong] listens and makes you feel like you matter. ... I didn’t get to see her much because she works primarily down in LA. But when I did see her she was always nice and very pleasant ... I felt comfortable with her. ... She showed compassion and sympathy ... She tried iui ... Make the appointment way in advance she is always booked ... I would definitely recommend Kamala she was a great NP [Kaiser Permanente].
It was the day of the Iui my np was not in and she rescheduled me with another np. The np said she would see me the next day by the time she saw me she said i should have seen her yesterday. I explained that they cancelled my appointment and rescheduled me for next day. She cancelled my Iui cycle. It was stressful. I post $3k that cycle ... The staff [Kaiser Permanente] was nice. Location was centrally located. I would definitely recommend Kamala she was a great NP.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
She listens and makes you feel like you matter. I felt comfortable with her. I didn’t get to see her much because she works primarily down in LA. But when I did see her she was always nice and very pleasant
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Make the appointment way in advance she is always booked
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
She showed compassion and sympathy
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
She tried iui
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Kamala heisser )
Kamala is the best
Describe your experience with Kaiser Permanente SoCal.
It’s expensive when you don’t have fertility coverage . I really wanted something a bit more affordable. The staff was nice. Location was centrally located. I would definitely recommend Kamala she was a great NP.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
$3k per Iui cycle
What specific things went wrong at Kaiser Permanente SoCal?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kaiser Permanente SoCal.
It was the day of the Iui my np was not in and she rescheduled me with another np. The np said she would see me the next day by the time she saw me she said i should have seen her yesterday. I explained that they cancelled my appointment and rescheduled me for next day. She cancelled my Iui cycle. It was stressful. I post $3k that cycle
8
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Kaiser Permanente SoCal
Bakersfield
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018 - 2019, Unsuccessful
NPS
9
NPS
8
Age 35 - 36
6 IUI
PCOS
Operations
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Dr. Ghahremani is very empathetic. She is always calm and direct. She makes us feel like a family member rather than her patients.... We are very at ease with Dr. G. She has always been so compassionate and I love her calm demeanor. It helps me not to freak out or stress about what we are doing. She’s done my last IUI and I didn’t feel a thing compared to previous ones done by her NP. We trust her and that is why we decided to do our IVF treatment with her, too.
The Kaiser clinic was always clean. Despite being always busy, everyone was friendly and sympathetic. They made it easy for us to go through what we're going through. Hard enough as it is, I'm grateful I don't have to worry about anything because they're all on top of things. The nurses go above and beyond and always a friendly....They were efficient and always on time! They also made sure we were Always comfortable and at ease. During the times I had my IUI my husband would play Friends on his phone to keep me distracted a d the team were all on board.
How was your experience with Mandana Ghahremani at Kaiser Permanente SoCal?
We are very at ease with Dr. G. She has always been so compassionate and I love her calm demeanor. It helps me not to freak out or stress about what we are doing. She’s done my last IUI and I didn’t feel a thing compared to previous ones done by her NP. We trust her and that is why we decided to do our IVF treatment with her, too.
What's one piece of advice would you give a prospective patient of Mandana Ghahremani at Kaiser Permanente SoCal?
If you want a doctor who shows compassion and will treat you like family rather than just one of their patients, then go see Dr. G.
During treatment, were you treated like a number or a human with Mandana Ghahremani at Kaiser Permanente SoCal?
Dr. Ghahremani is very empathetic. She is always calm and direct. She makes us feel like a family member rather than her patients.
Describe the protocols Mandana Ghahremani used in your cycles at Kaiser Permanente SoCal and their degree of success.
We have not started IVF. My review is based solely on our other treatments prior to IVF. We were put in clomid treatment, starting with the lowest dose and then increased over the next 3 months. All the 3 cycles partnered were with IUI and resulted in a negative pregnancy. We started with the lowest dose of Clomid on our very first treatment, which didn't make me ovulate so Dr. G increased the next dosage, which resulted to ovulation and primed for IUI. I think increasing the dosage incrementally was a safe thing to do. I was fully on board with her rationale because you wouldn't know how a patient will react to the treatment. We were given a one month break after our last clomid treatment and then started on menopur for the next 3 months. Again with IUI and all resulted in a negative pregnancy. With menopur, I was at risk for ovarian hyperstimulation so I was closely monitored for over a week on my last two cycles. Unfortunately, still not pregnant even though the risk of multiples were explained to us.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Liz Vargas)
We loved the nursing team. They were efficient and always on time! They also made sure we were Always comfortable and at ease. During the times I had my IUI my husband would play Friends on his phone to keep me distracted a d the team were all on board.
Describe your experience with Kaiser Permanente SoCal.
We were seen by the Kaiser Infertility Clinic team in their Downey, CA location. Dr. Ghahremani is also affiliated with a private IVF clinic in Beverly Hills. The Kaiser clinic was always clean. Despite being always busy, everyone was friendly and sympathetic. They made it easy for us to go through what we're going through. Hard enough as it is, I'm grateful I don't have to worry about anything because they're all on top of things. The nurses go above and beyond and always a friendly.
Describe the costs associated with your care under Mandana Ghahremani at Kaiser Permanente SoCal.
Kaiser insurance covered our treatments there but for IVF we were given a range from 12k to 24k depending on what other services we would need. We will have our initial consult next no the to go over details.
Describe Mandana Ghahremani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
Not applicable.
9
Doctor
Mandana Ghahremani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente SoCal
Downey
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
9
NPS
5
Age 35
3 IUI
Endometriosis
Unexplained
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
I felt like a human because she [Dr. Ghahremani] was very sensitive to this difficult time in our lives....Dr. G was kind and sensitive to my needs. She was available for communication whenever possible. She answered all my questions when I had them. My experience with her was overall positive. She was always booked.... She was optimistic with the Clomid, but also kept it real when she thought the doses were going to be too much for my body.
Everyone [Kaiser Permanente] was so nice. I developed a great relationship with some of the nurses. They were so sweet. After so many appointments, you get to know them. Con, nurses would get backed up. Waiting time was some 44 minutes after appointment time.... Nurse Vargas was very optimistic every time I saw her, made recommendations every time for sexual intercourse for best outcomes.
How was your experience with Mandana Ghahremani at Kaiser Permanente SoCal?
Dr. G was kind and sensitive to my needs. She was available for communication whenever possible. She answered all my questions when I had them. My experience with her was overall positive. She was always booked.
What's one piece of advice would you give a prospective patient of Mandana Ghahremani at Kaiser Permanente SoCal?
Feel free to ask as many questions as needed.
During treatment, were you treated like a number or a human with Mandana Ghahremani at Kaiser Permanente SoCal?
I felt like a human because she was very sensitive to this difficult time in our lives.
Describe the protocols Mandana Ghahremani used in your cycles at Kaiser Permanente SoCal and their degree of success.
She was optimistic with the Clomid, but also kept it real when she thought the doses were going to be too much for my body.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Nurse Liz Vargas)
Nurse Vargas was very optimistic every time I saw her, made recommendations every time for sexual intercourse for best outcomes.
Describe your experience with Kaiser Permanente SoCal.
Everyone was so nice. I developed a great relationship with some of the nurses. They were so sweet. After so many appointments, you get to know them. Con, nurses would get backed up. Waiting time was some 44 minutes after appointment time.
Describe the costs associated with your care under Mandana Ghahremani at Kaiser Permanente SoCal.
Kaiser , I was double covered through my insurance and my husbands insurance.
Describe Mandana Ghahremani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
None
9
Doctor
Mandana Ghahremani
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente SoCal
Downey
NPS
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
6
NPS
6
Age 36 - 37
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $50K - $99K
Consultant
2nd of 2 Docs
5 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It appeared Dr. G was knowledgeable on her practice. However, there was a time she said if I wan interested in IVF to let her know. That made me question, so is that what she is recommending right away. Also, after my third failed IUI, I should have spoken to my primary fertility doctor but that didn’t happen until NP questioned me about that...
I would say overall when you go to your appointments [at Kaiser Permanente SoCal] expect to be there for at least two hours. It appears they are busy. Also there were a few times that I was told that they were behind on their schedule...All the nursing staff at the clinic where good. They would return my cella’s right away. Or will respond to my emails quickly as well.
How was your experience with Mandana Ghahremani at Kaiser Permanente SoCal?
It appeared Dr. G was knowledgeable on her practice. However, there was a time she said if I wan interested in IVF to let her know. That made me question, so is that what she is recommending right away. Also, after my third failed IUI, I should have spoken to my primary fertility doctor but that didn’t happen until NP questioned me about that. I was really bothered by this because as a patient I am relying on professionals to do their job. So, eventually I ended up feeling more comfortable with NP’s way of working with me.
What's one piece of advice would you give a prospective patient of Mandana Ghahremani at Kaiser Permanente SoCal?
My recommendation is ask questions. Write them beforehand so you won’t forget.
During treatment, were you treated like a number or a human with Mandana Ghahremani at Kaiser Permanente SoCal?
Doctor always asked how I was doing. But their were times I felt she was rushed.
Describe the protocols Mandana Ghahremani used in your cycles at Kaiser Permanente SoCal and their degree of success.
Initially when I was going to start treatment I was suppose to start on Menopur, but since I had a cyst I started on 2 tabs of 50 mg/ Clomid. I did about 4 cycles of Clomid and 1 of Menopur. I would ovulate, but never had a successful outcome. I just wished that after the third failed IUI, I would of stopped and just moved to IVF.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: NP Vargas )
All the nursing staff at the clinic where good. They would return my cella’s right away. Or will respond to my emails quickly as well.
Describe your experience with Kaiser Permanente SoCal.
I would say overall when you go to your appointments expect to be there for at least two hours. It appears they are busy. Also there were a few times that I was told that they were behind on their schedule.
Describe the costs associated with your care under Mandana Ghahremani at Kaiser Permanente SoCal.
Thankfully my husband insurance covered our treatments, in which our copayment’s were super low.
Describe Mandana Ghahremani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
N/A
6
Doctor
Mandana Ghahremani
NPS
Humanity
4 of 5
Communication
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Kaiser Permanente SoCal
Downey
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2021, Unsuccessful
NPS
9
NPS
5
Age 37
1 IUI
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
She [Dr. Ghahremani] was very personable she explained everything along the way to make sure I understood what was going on and made me feel very comfortable...Even when I was feeling unsure she consulted me insulted me and make sure that I was OK until I was until I was able to make my determination...she attended to everything that I had when I had questions she replied to phone calls and emails...
The nursing staff [at Kaiser Permanente SoCal] was very nice pretty nice and knowledgeable.. And kept me informed the whole way through the process...everyone in the clinic was nice and knowledgeable and made me feel comfortable. Just go in with an open mind and don't expect things to happen right away that was my problem I expected things to happen right away and I got disappointed in myself. Just remember sometimes things don't work the 1st time around....
How was your experience with Mandana Ghahremani at Kaiser Permanente SoCal?
I have no complaints, she attended to everything that I had when I had questions she replied to phone calls and emails so I don't have a complaint she did everything she supposed to have done. Even when I was feeling unsure she consulted me insulted me and make sure that I was OK until I was until I was able to make my determination.
What's one piece of advice would you give a prospective patient of Mandana Ghahremani at Kaiser Permanente SoCal?
She's just like one of the girls who's gonna get it to you straight wstraight with no explanation that she will have all her facts.
During treatment, were you treated like a number or a human with Mandana Ghahremani at Kaiser Permanente SoCal?
She was very personable she explained everything along the way to make sure I understood what was going on and made me feel very comfortableShe was very personable she explained everything along the way to make sure I understood what was going on and made me feel very comfortable
Describe the protocols Mandana Ghahremani used in your cycles at Kaiser Permanente SoCal and their degree of success.
I really dont remember or understand the question
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff was very nice pretty nice and knowledgeable.. And kept me informed the whole way through the process
Describe your experience with Kaiser Permanente SoCal.
I didn't really have any expectations of the clinic and the clinic was everyone in the clinic was nice and knowledgeable and made me feel comfortable. Just go in with an open mind and don't expect things to happen right away that was my problem I expected things to happen right away and I got disappointed in myself. Just remember sometimes things don't work the 1st time around.
Describe the costs associated with your care under Mandana Ghahremani at Kaiser Permanente SoCal.
I had a copy through my work insurance so that was OK
Describe Mandana Ghahremani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
No
9
Doctor
Mandana Ghahremani
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente SoCal
Downey
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
7
Age 36 - 37
3 IUI
Diminished Ovarian Reserve
Male Factor
Latinx
Income $500K+
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Wong provided my husband and I with realistic expectations and answered all of our questions. I never felt pressured with him and he always let us set the pace for our treatment plan. Additionally, whenever I reached out via e-mail, he responded promptly. I do wish that I was able to see him more often during my visits and/or that he performed all of my IUIs...
The majority of [the Kaiser Permanente SoCal] nurses and ultrasound techs were great! They were always really informative and kind with the exception of a few...It was really challenging to get an initial appointment due to their backlog from covid and sometimes getting appointments at the beginning of a cycle was challenging too. They only have about 3-4 doctors, so their availability can be very limited.
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
Dr. Wong provided my husband and I with realistic expectations and answered all of our questions. I never felt pressured with him and he always let us set the pace for our treatment plan. Additionally, whenever I reached out via e-mail, he responded promptly. I do wish that I was able to see him more often during my visits and/or that he performed all of my IUIs, but I understand it is operationally impossible given the backlog from covid and limited amount of REI doctors at Kaiser. Additionally, we weren't provided with a consultation to review our bloodwork results (genetic disease carrier) prior to beginning our first treatment cycle, which I think may have been an oversight or possibly because nothing abnormal was found. Unfortunately, when I reached out to schedule an appointment for this, he did't have availability until about a month later.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
He does his best to provide you with all of the information necessary, but be prepared with questions that are specific to your situation and treatment plan.
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
I definitely feel like Dr. Wong treated me like a human. Although I didn't always see him or interact with him during my many visits, when I did interact with him he gave me the guidance I was looking for and answered all of my questions,
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
For my 1st IUI, Dr. Wong recommended 5 days on Letrozole, then one injection of Menopur on the 6th day, as well as monitoring via transvaginal ultrasound (one baseline, then another to check on follicle size). I responded well to this treatment plan (2-3 mature follicles), so he kept me on the same plan for all 3 IUI cycles that I went through. For my 4th IUI, he recommended that I do an injection cycle of Follistim, which I haven't started yet. His reasoning for moving on to an injection cycle was because it is injecting the actual hormone vs. Letrozole which "tricks the brain".
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The majority of nurses and ultrasound techs were great! They were always really informative and kind with the exception of a few. The woman that made the appointments when you had to call in if you started your period always seemed really rushed and definitely treated me like a number. Then there was another nurse that I only encountered once who seemed indifferent/annoyed.
Describe your experience with Kaiser Permanente SoCal.
Overall, the clinic is fine, especially if your insurance covers treatment. If not, I would recommend going to a clinic that specializes in fertility treatments, as I am assuming the general attentiveness and doctor/nurse availability would be better. It was really challenging to get an initial appointment due to their backlog from covid and sometimes getting appointments at the beginning of a cycle was challenging too. They only have about 3-4 doctors, so their availability can be very limited.
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
I am fortunate to have 100% coverage, so I did not need to pay anything out-of-pocket.
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
As I previously mentioned, I was not provided with an overview of my initial bloodwork results for genetic carrier testing and had to wait 1+ months to finally get it due to lack of appointment availability with my doctor.
7
Doctor
Kenneth Wong
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
0
NPS
7
Age 33 - 34
2 IUI
Male Factor
South Asian
Income $100K - $199K
Consultant
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
I would have just preferred someone more sensitive to the situation and had better bedside manners when the treatment was being done...felt like [Dr. Wong] didn't understand how painful it was when he used the clamp to do IUI then switched to the ultrasound stick and back to IUI since my uterus/ cervix had moved, it was very painful and I cried during the session and he didn't show any compassion and spoke to me afterwards as things were matter of fact
Billing [at Kaiser Permanente SoCal] was a little complicated since they had messed up about 3-5 times. The appointments were pretty smooth so I appreciate that...There were a variety of nurses during my IUI treatments and it ranged from some caring nurses to some that were too busy to be compassionate since they were short staff, they had a lot of things to do...
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
I just felt like my doctor didn't understand how painful it was when he used the clamp to do IUI then switched to the ultrasound stick and back to IUI since my uterus/ cervix had moved, it was very painful and I cried during the session and he didn't show any compassion and spoke to me afterwards as things were matter of fact. I would have just preferred someone more sensitive to the situation and had better bedside manners when the treatment was being done.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
If the patient does not need a compassionate caring doctor, I would recommend them switching since this would not be the doctor for them
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
Didn't feel like my doctor had great bedside manners during the insemination process.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
I was not told about the treatment strategies until I asked what the next part was if I started my CD1. I was only aware of being on letrozole and how many pills only when I had called to get my first appointment and then the pharmacist told me. I was not told of how many follicles goal we were trying to target and therefore there was no specific rational. During IUI I was told a number for sperm motility and that was essentially it.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
There were a variety of nurses during my IUI treatments and it ranged from some caring nurses to some that were too busy to be compassionate since they were short staff, they had a lot of things to do.
Describe your experience with Kaiser Permanente SoCal.
Billing was a little complicated since they had messed up about 3-5 times. The appointments were pretty smooth so I appreciate that. Although I do understand it is during the pandemic, it was hard not having your spouse there in the room during the treatment
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
Ultrasound - Pelvic Limited (76857C) $60.00 Blood Work - HCG Pregnancy Test (84702) $0.00 Ovidrel 250 MCG Choriogonadotropin Alfa (Trigger) Rx# 122503460087 $112.49 Letrozole 2.5 MG Tablet Rx# 122503460086 $3.58 Ultrasound - f/up for follicles (76857C) $55.00 Sperm Isolation, simple (89260A) $50.00 Insemination - intra-uterine (58322A) $127.00 Total $408.07
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
The doctor did not mentioned the increase in medication for the next treatment. They also at first before I started IUI mention that we were not a candidate for IUI and IVF would be the better route. However, during the first IUI the same doctor mentioned that IVF might not be the best route and therefore the information was conflicting and confusing
0
Doctor
Kenneth Wong
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
8
NPS
9
Age 34 - 36
4 IUI
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Latinx
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Dr. Fong believed my would respond the same to stimulation for IVF as I had for IUI. I do feel like she was honest and presented my situation clearly...saw an improvement in response to my IUI protocol and improvement in my AMH, she suggested I take advantage of the window and see if IVF would give me a better outcome...did all she could do since Kaiser Fontana does not offer IVF.
Kaiser Fontana is great if you don’t have a difficult case. They can offer medicated cycles with IUIs but do not offer IVF...[nurses] remembered me and my husband every time they saw us...When I called the nurse’s line they always answered or called back in a timely manner...answered my questions and would follow up with Dr. Fong if they didn’t have the answers to my questions.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong was very honest with me from the beginning. I knew going I to treatment that my diagnosis would make successful treatment difficult but not impossible. She presented my options and listed to my concerns, and when I asked she gave me her honest professional opinion. Dr. Fong was available and communicated with me directly and with her staff. Whenever I emailed or called I would get a response on the same day or early the next depending on when I emailed or called. I do think that she is very optimistic and perhaps this may make moving to IVF instead of IUI more difficult because she believes in her patients’ potential. In my case o do believe I should have moved on to IVF sooner, however my AMH was very low for my age and Dr. Fong believed my would respond the same to stimulation for IVF as I had for IUI. I do feel like she was honest and presented my situation clearly. Once I saw an improvement in response to my IUI protocol and improvement in my AMH, she suggested I take advantage of the window and see if IVF would give me a better outcome. I believe because of my diagnosis she did all she could do since Kaiser Fontana does not offer IVF.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Ask questions, ask if you should move on to other treatments and why she believes that. Overall I had a positive experience even if I didn’t get the outcome I wanted.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong was very kind and always available to discuss any concerns I had. She has a warm disposition and remembers her patients. She’s very optimistic, but gives you a clear picture of your situation.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
We had 4 IUI's (2019-2020) with Kaiser Fontana, Dr. Fong. I diagnosed with diminished ovarian reserve, AMH 10/2018 .74; AMH 10/2019 1.55. 1st IUI 3/2019, 6 Vials (450 IU) Menopur for 6 days and had 2 follicles (16 / 13) developed, resulted in pregnancy. Pregnancy ended in miscarriage at 11/12 weeks with Manual Vacuum Aspiration, fetal pole measured 5 weeks 6 days. 2nd IUI 8/2019, 6 vials (450 IU) Menopur for 8 days and had 3 follicles develop, resulted in biochemical pregnancy. 3rd IUI 12/2019, 6 vials (450 IU) Menopur for 7 days and 3 vials (225 IU) for the 8th day, had 4 mature follicles with 2 smaller ones. No pregnancy, had to cancel next IUI for January 2020 due to left over cyst from IUI. 4th IUI 2/2020, 5 Vials (375 IU) Menopur for 8 days, 4 mature follicles with several smaller ones. No pregnancy, had to cancel next IUI for February 2020 due to left over cysts from IUI.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff was great. They remembered me and my husband every time they saw us. They always explained the next step that our Dr. had given us. When I called the nurse’s line they always answered or called back in a timely manner. They answered my questions and would follow up with Dr. Fong if they didn’t have the answers to my questions.
Describe your experience with Kaiser Permanente SoCal.
Kaiser Fontana is great if you don’t have a difficult case. They can offer medicated cycles with IUIs but do not offer IVF. I had a friend refer me, she had a successful IUI (same sex couple) but did not have the medical needs I have.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
My cost was minimal, my insurance covered most of it. Offices visits $10 each Medication $70 approximately each cycle IUI procedure$10 Labs $0
Describe Shirley Fong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
Does not apply to my treatment.
8
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
7
Age 28 - 29
2 Fertility Medications
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
During appointments he [Dr. Wong] presented information and answered all of our questions. He was reassuring and positive when he could be. At one point when delivering bad news, he was extremely blunt when it would have been nice to receive such bad news with more care and compassion.... I really had to advocate for options when we were initially told IVF was our only option. Because I pressed for other options, we saw improvement in our test results and we now have a ton of options before IVF.
The nursing staff [Kaiser Permanente SoCal] has been the best part of our whole experience. They have both been extremely compassionate, reassuring, and clear on the phone and in person. Both my husband and I have had nothing but wonderful experiences with the nursing staff in this office.... Once you have your initial appointment, much easier to get scheduled. The office staff is quick with calling back, attentive,
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
He offered us whatever information we requested and was helpful in offering us whatever options were realistically available to us. I found, however, that I really had to advocate for options when we were initially told IVF was our only option. Because I pressed for other options, we saw improvement in our test results and we now have a ton of options before IVF.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
Advocate for yourself. Do your own research. Ask for alternatives. Start with small steps. Get the male partner tested first before starting ANY treatments.
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
During appointments he presented information and answered all of our questions. He was reassuring and positive when he could be. At one point when delivering bad news, he was extremely blunt when it would have been nice to receive such bad news with more care and compassion.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
Clomid for 2 cycles, 50 mg for 4 days starting on day 3 of the cycle. Progesterone test on day 19 of the cycle. Used to induce ovulation with PCOS. These 2 cycles were completed prior to husband being tested - once tested, we stopped with Clomid to try vitamins to increase his numbers.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff has been the best part of our whole experience. They have both been extremely compassionate, reassuring, and clear on the phone and in person. Both my husband and I have had nothing but wonderful experiences with the nursing staff in this office.
Describe your experience with Kaiser Permanente SoCal.
Hard to get an appointment as an initial patient. Little coverage for insurance (as with most places). Once you have your initial appointment, much easier to get scheduled. The office staff is quick with calling back, attentive, and they don't keep you waiting to get tests completed and treatments started.
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
Clomid for each cycle: $5 Consult meetings: $60-$160 HSG: $600 Male Sperm Analysis: $15
Describe Kenneth Wong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
N/A
8
Doctor
Kenneth Wong
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
2
Age 38
1 IUI
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The first few sessions she provides a lot of information and suggestions for your fertility treatment. She talks fast because she is trying to give you alot of information in a short period of time, but initially you do feel like she is treating you like a human being. However, once she creates a treatment plan and you try to ask more detailed questions via email or through her staff, she provides very limited vague responses
The consultations and limited diagnostic tests can be very informative when you are starting out on this journey. Yet, if it is determined that you have multiple fertility issues, it is better to go to a clinic that offers a variety of services, as this clinic [Kaiser - Fontanta] offers very little services.... After the two week wait, when you call to tell them that you are NOT pregnant , they literally say, "Okay, call us with your next period." This response can be very shocking to a person who is devastated that she is not pregnant.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
Even when she diagnoses you with multiple fertility issues, and you present her with the research saying that IUI is a waste of time and money and could cause additional problems like ectopic pregnancy and miscarriages, she will not directly say try other options. She will just say keep trying IUI, when you know, she knows better.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
If you try fertility treatments with her and your gut keeps telling you that you need a second opinion, get a second opinion. Her energy and optimism can make you feel as though anything is possible, even when the facts about your fertility is so blatantly clear that you need more services than she can offer.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
The first few sessions she provides a lot of information and suggestions for your fertility treatment. She talks fast because she is trying to give you alot of information in a short period of time, but initially you do feel like she is treating you like a human being. However, once she creates a treatment plan and you try to ask more detailed questions via email or through her staff, she provides very limited vague responses (sometimes only phrases) and does not directly answer your questions, leaving you even more confused about what next steps to take in your treatment.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
With the IUI that I did, she prescribed about 50 mg of clomid as she did not want me to produce to many eggs and accidently fertilize too many eggs. She also prescribed a trigger shot that I took one or two days before my insemination. I did not get pregnant. Yet as mentioned before, she was being hopefully and not considering all the fertility issues I was presenting with.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
After the two week wait, when you call to tell them that you are NOT pregnant , they literally say, "Okay, call us with your next period." This response can be very shocking to a person who is devastated that she is not pregnant. After paying hundreds of dollars to try to get pregnant with this department, all they can say is "call back with your next period." The doctor does not schedule an appointment to reassess your treatment plan and determine if it needs to be changed. You are just told to do the whole process again (if you choose) when your next period rolls around.
Describe your experience with Kaiser Permanente SoCal.
The consultations and limited diagnostic tests can be very informative when you are starting out on this journey. Yet, if it is determined that you have multiple fertility issues, it is better to go to a clinic that offers a variety of services, as this clinic offers very little services.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
Consultations, HSGs, bloodwork, and the actual insemination procedure all cost close to $2500 for one cycle.
Describe Shirley Fong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
In this clinic, she does not deal with embryos
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
Even when you directly told them that you were concerned about your multiple fertility issues, the doctor continued to encourage their service, even when you needed more advanced services.
3
Doctor
Shirley Fong
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
2
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 25 - 26
1 Fertility Medications
Anovulation
Diminished Ovarian Reserve
PCOS
Latinx
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
I loved Dr. Fong for her personality and relatability. She had a very calm aura and explained everything in a personable manner. I felt comfortable and trusted that I was in great hands with such a fragile experience... Dr. Fong was very relatable and listed to everything my partner and I had to say or ask, and in turn answered everything in a way we could understand but still very professionally. She went over options while keeping in mind our budget and how aggressive we could be with that monetary goal in mind.
The nursing staff [at Kaiser Fontana] was nice but did not have as much communication skills as the doctor. They did however go over the doctors notes to make sure I understood everything and let me know what to do for the next follow up appointment.... I love kaiser and wish I could keep them forever. Being as they are pricey and do not offer fertility to an outside buyer is the biggest downfall.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
I loved Dr. Fong for her personality and relatability. She had a very calm aura and explained everything in a personable manner. I felt comfortable and trusted that I was in great hands with such a fragile experience. I would recommend her highly to any of my friends or family if they needed her services.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
To a prospective patient, I would say there’s no reason to be scared or nervous with Dr. Fong. She is the type that actually cares about you and listens and wants to give you the best treatment possible for the outcome you want.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong was very relatable and listed to everything my partner and I had to say or ask, and in turn answered everything in a way we could understand but still very professionally. She went over options while keeping in mind our budget and how aggressive we could be with that monetary goal in mind.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff was nice but did not have as much communication skills as the doctor. They did however go over the doctors notes to make sure I understood everything and let me know what to do for the next follow up appointment
Describe your experience with Kaiser Permanente SoCal.
I love kaiser and wish I could keep them forever. Being as they are pricey and do not offer fertility to an outside buyer is the biggest downfall. I was lucky enough to have 50% insurance coverage for a time enough to get to know they reproductive team
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
The initial consultation for me was $150.00. Without insurance it would have been $300.00. I think their pricing is normal as far as other clinics I have looked into. The quality of the doctor and having 50% covered was a big thing for me at the time
10
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
10
Age 28 - 29
3 IUI
European
Income $50K - $99K
Teacher
1st of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Tracy Telles is very compassionate through all visits. She cares about your emotions during this process... She also tries different combinations of meds if the current ones are not working. She is open to switching them every cycle if it is needed, hoping that one combo will finally be the right one...She also administers IUI procedures with minimal pain. I’ve had other doctors perform my IUI and they have hurt me, but Telles is very gentle and quick.
Kaiser is not open on weekends so sometimes I worry that the procedures are not working because they try to do them too soon or too late for what my body really needs. It’s also hard to schedule appointments since they only have one person taking calls and scheduling and they are only open from 8:30-4:30. It’s difficult to schedule with work hours being the same...They’re [nursing staff] very friendly and always try to say positive things to keep me hopeful.
How was your experience with Tracey Telles at Kaiser Permanente SoCal?
Tracy Telles is very nice and compassionate. She cares about your emotions throughout this stressful and sometimes heartbreaking process. She also administers IUI procedures with minimal pain. I’ve had other doctors perform my IUI and they have hurt me, but Telles is very gentle and quick. She also tries different combinations of meds if the current ones are not working. She is open to switching them every cycle if it is needed, hoping that one combo will finally be the right one.
What's one piece of advice would you give a prospective patient of Tracey Telles at Kaiser Permanente SoCal?
Ask her all of the questions that are on your mind. She’s very open to answering all of them to make sure you’re not left wondering anything.
During treatment, were you treated like a number or a human with Tracey Telles at Kaiser Permanente SoCal?
Tracy Telles is very compassionate through all visits. She cares about your emotions during this process.
Describe the protocols Tracey Telles used in your cycles at Kaiser Permanente SoCal and their degree of success.
She initially prescribed me clomid and an ovidrel shot to use before an IUI procedure. I have late ovulation and therefore a short luteal cycle which the ovidrel was supposed to help with. After developing cysts from the meds, she switched me to femara and the ovidrel shot before IUI. Next, since nothing has worked so far, she put me on femara with menpur shots daily for three days and then the ovidrel shot before IUI. Waiting to see what will happen next.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
They’re very friendly and always try to say positive things to keep me hopeful.
Describe your experience with Kaiser Permanente SoCal.
Kaiser is not open on weekends so sometimes I worry that the procedures are not working because they try to do them too soon or too late for what my body really needs. It’s also hard to schedule appointments since they only have one person taking calls and scheduling and they are only open from 8:30-4:30. It’s difficult to schedule with work hours being the same.
Describe the costs associated with your care under Tracey Telles at Kaiser Permanente SoCal.
I have health coverage through work so it’s around $30 copay for each visit (around 3-4 each month) and then around $200 for meds and shots.
9
Doctor
Tracey Telles
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
7
Age 32
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Fong, is attentive and listened to my concerns the whole time. I never felt like she was rushing me or dismissed my concerns! She was empathetic and informative of my possible solutions. Whenever I email she immediately responds, and is very easy to get a hold of. I can’t say enough great things about her!... She presented options to me, and gave me information about next steps. Precious fertility doctor was dismissive of my concerns brought forth, but Dr Fong listened to all them and acknowledged them.
Prompt on appointments, not a long wait time. Very clean as well. Nursing staff is kind, and answers any questions you may have. It can be a tad confusing on which building because Kaiser is so large, however they send out email, mail appointment reminders prior to the appointment. The kaiser app is also very helpful... With my insurance fertility treatments are covered 50%. I pay the remaining 50% cost the day off, and I’m billed for any tests.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
She did not dismiss my concerns. She listened to all me the whole time. I did not feel rushed during our appointment either. She presented options to me, and gave me information about next steps. Precious fertility doctor was dismissive of my concerns brought forth, but Dr Fong listened to all them and acknowledged them.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Describe any concerns and issues you’re having and she will answer them. She provides informative literature hand outs as well.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr Fong, is attentive and listened to my concerns the whole time. I never felt like she was rushing me or dismissed my concerns! She was empathetic and informative of my possible solutions. Whenever I email she immediately responds, and is very easy to get a hold of. I can’t say enough great things about her!
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
Telephone clomid. 3-6 cycles of clomid. Clomid starting at 50mg. If ovulation did not occur then increase in dosage. Have intercourse from day 9 to 21 every other day progesterone check day 21.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Prompt on responding to emails and providing instructions for the next round of clomid
Describe your experience with Kaiser Permanente SoCal.
Prompt on appointments, not a long wait time. Very clean as well. Nursing staff is kind, and answers any questions you may have. It can be a tad confusing on which building because Kaiser is so large, however they send out email, mail appointment reminders prior to the appointment. The kaiser app is also very helpful
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
With my insurance fertility treatments are covered 50%. I pay the remaining 50% cost the day off, and I’m billed for any tests.
Describe Shirley Fong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
Not discussed yet
What specific things went wrong at Kaiser Permanente SoCal?
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
With my first fertility doctor, not Dr Fong, my previous Dr read the wrong results. He told me I had no eggs left and the only way to get pregnant would be to use donor eggs. Then he made a comment about my age, to which I immediately corrected that I was younger than he stated. He looked at his chart, asked me my appointment time and apologized that he read the wrong results. He then pulled up my file and read my results. It was traumatizing and soon after I switched doctors and found Dr Fong
10
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 32
6 IUI
Diminished Ovarian Reserve
Latinx
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Fong made my husband and I feel like we weren’t just another patient that goes through the office. On our first meeting we came out feeling like there was hope and unfortunately it hasn’t gone our way but Dr.Fong makes me feel in a never give up way when I see her.... She never sugar coated what I had she was very clear from day 1and I thank her for that. When I have a canceled treatment because my body wasn’t ready there was never any sense of that’s it let’s move on.
The clinic [Kaiser- Fontana] is very good they are usually very fast and really work hard to work with you. They are located next to the offices where the pregnant patients go to so it is a bit hard when your their to try to make a baby and right next to it is just a swarm of pregnant women. Other than that it is a great clinic.... They worked hard to work around you and make you feel as comfortable as they can make it. All were great.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong and her staff have made me feel like there not just there because it’s their job. They do this because they wanna help. Since the first meeting to every appointment and treatment I’ve had since Dr. Fong has answered all my questions with compassion and certainty. She never sugar coated what I had she was very clear from day 1and I thank her for that. When I have a canceled treatment because my body wasn’t ready there was never any sense of that’s it let’s move on. Instead she made me feel like this time it didn’t happen but we’re not giving up, she then would proceed with what can we do better. Dr. Fong has been a great Doctor since day one of meeting her.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Listen to all her advice,she really knows what she is doing.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong made my husband and I feel like we weren’t just another patient that goes through the office. On our first meeting we came out feeling like there was hope and unfortunately it hasn’t gone our way but Dr.Fong makes me feel in a never give up way when I see her.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
They worked hard to work around you and make you feel as comfortable as they can make it. All were great.
Describe your experience with Kaiser Permanente SoCal.
The clinic is very good they are usually very fast and really work hard to work with you. They are located next to the offices where the pregnant patients go to so it is a bit hard when your their to try to make a baby and right next to it is just a swarm of pregnant women. Other than that it is a great clinic.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
I am lucky enough to have a great insurance plan so I only spent money on all my medications. The only cost my insurance does not cover is IVF and it’s most likely the only way I might get pregnant.
10
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
7
NPS
6
Age 38
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Fong has a very soft bedside manner and seems to care, but at times it is difficult to make sure you see her at all appointments. Dr. Fong is not always available. During one cycle, neither Dr. was available and patients were told to wait until next cycle.... I had an IUI done and it was negative. Next IUI, medication was increased and my cycle had to be cancelled because I had too many follicles that were going to be released. I felt this cycle was poorly monitored
The nursing staff in the front office seem to have some sympathy and seem to care. They do try and return your call or email asap.... at Kaiser, as patients, we do not always get to see our doctors. Sometimes we are seen by another Dr. or RN, this makes me feel a little less important because I feel, I am not getting the care I deserve from one individual and there might be some miscommunication at times when there are a few people involved in my care.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong has a very soft bedside manner and seems to care, but at times it is difficult to make sure you see her at all appointments. Dr. Fong is not always available. During one cycle, neither Dr. was available and patients were told to wait until next cycle.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Please go in with a goal. If they can not do anything for you in the first 3 months please seek other help. I feel as if I lost time and some money.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong has been a little more proactive than my last doctor, but at Kaiser, as patients, we do not always get to see our doctors. Sometimes we are seen by another Dr. or RN, this makes me feel a little less important because I feel, I am not getting the care I deserve from one individual and there might be some miscommunication at times when there are a few people involved in my care.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
I am currently still under treatment. I was suggested 3 medicated cycles with injections. First cycle was using Menopur and dosages were increased for almost 12 days. I had an IUI done and it was negative. Next IUI, medication was increased and my cycle had to be cancelled because I had too many follicles that were going to be released. I felt this cycle was poorly monitored and there was no communication from my Dr.When I when in for the ultrasound,the RN suggested I cancel and asked why my Dr. did not bring me in earlier, it was a holiday.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff in the front office seem to have some sympathy and seem to care. They do try and return your call or email asap.
Describe your experience with Kaiser Permanente SoCal.
Ask Dr. all the questions possible. Make them spend time with you and answer any concerns you may have. Do not let them tell you they do not have room for you when you are making appointments. Make sure nurses go over all medication with you and your partner.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
My insurance covers most of my office visits, medications, and procedures.
7
Doctor
Shirley Fong
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017, Unknown Success
NPS
7
NPS
8
Age 32
Male Factor
Latinx
Income $0 - $49K
Only Doc Seen
IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
One of the things that I would advise future patients with dr. Park make sure you be on top of every little test that she sends you to do so you can get results quickly make sure that you can be in contact with her by email so you can get better service since Kaiser just do appointments you need to be calling just make sure that every little thing that she sent you to two do for testing it's done and send email to confirm
Every time Alma [a nurse at Kaiser] and I spoke through the phone she was very nice make sure that every little thing that needed to be communicated to me was done repeated it more than twice as if I have any questions any concerns for me to let her know and she will transfer the information to dr. Park after me getting my tube tests done I was in a lot of pain I call her make sure that If I had to take any kind of pills she said no the following day she called just wanted to make sure that I was doing the right thing she gave me so much information make sure that I was doing good make sure that I was okay call me the next day to check up on me very attentive with me love the communication that I had with Alma
How was your experience with Alice Park at Kaiser Permanente SoCal?
At the beginning dr. Park was really attentive she gave us as much information as she could she gave us hope just with the whole situation of my husband going through diabetes after going to the second visit she really did not know what was going on with the visit that my husband had with the specialist she kind of told us that there was no hope because he was diabetic the only way of doing this was IVF artificial insemination was not a 100% sure she gave us 0% on success with this what I really liked about dr. Park she was willing to try doing artificial insemination even though the percentage was very low IVF was our last resource since she told us it was kind of expensive so at this point my only hope is to do IVF I still believe that we can try artificial insemination even with a lowe rate of success as I told dr. Park we've been trying for three years we've been married for three years and we've been trying to conceive naturally but since my husband is diabetic not having sperm come out I really believe that dr. Park is giving me the correct information to proceed with IVF I know IVF could be expensive in a long journey but we're willing to try every bit of Hope
What's one piece of advice would you give a prospective patient of Alice Park at Kaiser Permanente SoCal?
One of the things that I would advise future patients with dr. Park make sure you be on top of every little test that she sends you to do so you can get results quickly make sure that you can be in contact with her by email so you can get better service since Kaiser just do appointments you need to be calling just make sure that every little thing that she sent you to two do for testing it's done and send email to confirm
During treatment, were you treated like a number or a human with Alice Park at Kaiser Permanente SoCal?
She explained to us as much as she could .still working with us to see how much she could do for us. Chances are so small but she gave us hope.
Describe the protocols Alice Park used in your cycles at Kaiser Permanente SoCal and their degree of success.
The plan to proceed for fertilization was for my husband to start taking pills to produce sperm after having test done with sperm and urine test for my husband we were going to proceed with me having artificial insemination since hast been kind of impossible for my husband to produce sperm we have not been able to do any kind of artificial insemination The Next Step she told us to do was IVF and IVF is just out of the question at this point with us we're waiting on some urine test to come back to see if they're able to do artificial insemination with the urine since sperm is going to the urine
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Alma)
Every time Alma and I spoke through the phone she was very nice make sure that every little thing that needed to be communicated to me was done repeated it more than twice as if I have any questions any concerns for me to let her know and she will transfer the information to dr. Park after me getting my tube tests done I was in a lot of pain I call her make sure that If I had to take any kind of pills she said no the following day she called just wanted to make sure that I was doing the right thing she gave me so much information make sure that I was doing good make sure that I was okay call me the next day to check up on me very attentive with me love the communication that I had with Alma
Describe your experience with Kaiser Permanente SoCal.
I have been with Kaiser for the past year I like the whole system that Kaiser has since everything is done in Kaiser test team lab everything that needs to be done is done there the only thing that I don't like is no walk-ins make sure we call in every time we have to see doctor Park every time we have an appointment
Describe the costs associated with your care under Alice Park at Kaiser Permanente SoCal.
Our cause with dr. Park was not expensive since we have insurance through my husband's work the only copies we did was $5 every time we went to visit her no lab pay the only thing that is not a cover through our insurance is IVF
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Kaiser Permanente SoCal.
The day my husband took in his urine test to make sure if sperm was in the urine they didn't even know what to do with the urine we had to go and talk to dr. Park and dr. Park didn't know any kind of results with the urine didn't show that they received the urine so since we have been struggling with sperm every little thing that we had to show sperm it was lost nobody has called us back with urine results and still waiting for the specialist to call
7
Doctor
Alice Park
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unsuccessful
NPS
10
NPS
10
Age 32 - 35
4 Fertility Medications
Anovulation
Endometriosis
Male Factor
PCOS
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Fong is very caring. She explained everything to my husband and I. She is very optimistic and her positivity really made me think that everything would work out...She prescribed too much menopur. With all that she prescribed we used a lot of my Infertility pharmacy coverage. It was about 10 boxes and I Only used one box...I am now stuck paying for a lot of the meds out of pocket.
The Fontana clinic [Kaiser Permanente SoCal] doesn’t have a welcoming setting but don’t let that discourage you from continuing the staff makes up for it...[nurse] was emailing constantly and keeping in the loop and when I got OHSS she called me everyday to check up on me. And that was so heartwarming and I appreciate her for that...[Dr. Fong] prescribed too much menopur...It was about 10 boxes and I Only used one box.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
She prescribed too much menopur. With all that she prescribed we used a lot of my Infertility pharmacy coverage. It was about 10 boxes and I Only used one box. I wish she could have determined or maybe done less as I would have saved some money. I am now stuck paying for a lot of the meds out of pocket.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Ask a lot of questions in regards to medications she is prescribing and make sure you need all of it before paying for it or using your coverage.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong is very caring. She explained everything to my husband and I. She is very optimistic and her positivity really made me think that everything would work out.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
We started with Clomid and that didn’t work. She then checked my 21-hydroprogestoreone which she realized was me not responding to a lot of the medications
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Adrianne )
Adrianne was emailing constantly and keeping in the loop and when I got OHSS she called me everyday to check up on me. And that was so heartwarming and I appreciate her for that.
Describe your experience with Kaiser Permanente SoCal.
The Fontana clinic doesn’t have a welcoming setting but don’t let that discourage you from continuing the staff makes up for it . They are all empathetic and I like everyone there. Dr. Fong and her team are amazing and they are worth the drive.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
I only paid $40 every time I went in and paid my deductible for meds until the unfortunate time when she ordered way too much menopur. I paid over $1000 for the follistium and it led to me developing OHSS
10
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
9
Age 33 - 34
2 IUI
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
[Dr. Kenneth Wong] is very straightforward, although I wish he would have explained certain results of our labs/blood results a bit more delicately. He does tend to use a lot of scientific terminology, which can be a little hard to understand at times. With Kaiser, you might not always see Dr. Wong, sometimes you may see a nurse or PA or another doctor that is available.
You won't always see the same doctor, you may see a nurse or PA or different doctor (there are 3 dr's). It's sometimes hard to get a hold of someone on the phone...Early morning appointments were usually not available to me, which made it difficult because I work full-time (9-5). Wait times were sometimes very long--don't expect to be out quick. No weekend appointments unless you are going for ultrasound or IUI procedure.
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
Dr. Wong is very straightforward, although I wish he would have explained certain results of our labs/blood results a bit more delicately. He does tend to use a lot of scientific terminology, which can be a little hard to understand at times. With Kaiser, you might not always see Dr. Wong, sometimes you may see a nurse or PA or another doctor that is available. Overall, I would recommend Dr. Wong.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
write down any questions you might have before your appointment and take the questions with you.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
Im sorry i cant remember.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Alma)
Very nice and she usually returned all of my phone calls.
Describe your experience with Kaiser Permanente SoCal.
You won't always see the same doctor, you may see a nurse or PA or different doctor (there are 3 dr's). It's sometimes hard to get a hold of someone on the phone. Usually you have to leave a message and Julie or a nurse will call you back. Early morning appointments were usually not available to me, which made it difficult because I work full-time (9-5). Wait times were sometimes very long--don't expect to be out quick. No weekend appointments unless you are going for ultrasound or IUI procedure. Overall, I was satisfied with my care and would recommend Kaiser Infertility to friends or family.
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
Only $35 co-pays through my insurance and co-pays for medications, which was usually less than $100.
Describe Kenneth Wong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
n/a
8
Doctor
Kenneth Wong
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
9
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
6
NPS
6
Age 29 - 30
2 IUI
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I met dr Wong one time , and during that time he was very knowledgeable and let us know our chances of becoming pregnant once he diagnosed us with unexplained infertility . He right away wanted to take action and tell us what he recommended and that was an iui. ... We completed to iui treatments with dr Wong , you had to come in on day 3 of your period get scanned to make sure everything is a go , then prescribed Clomid 50 mg to take day3- day 7 then on day 8 take a shot of 1ml fermera sub q . On day 10 go in again for another ultrasound scan and the NP would then tell you when to administer your HCG trigger shot and the date to come in for insemination
The clinic [Kaiser Permanente] is very busy just stay up to date with your appts and be your own patient advocate , don’t be scared to ask any questions and if something should be done differently . All of the staff was very friendly and took there time with answering all your questions ... I would say the only reason I felt like a number was due to the scheduling system you had to call everyday that you were on your cycle to find an available appointment time , and this was difficult for me since I was driving an hour there and back.
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
I met dr Wong one time , and during that time he was very knowledgeable and let us know our chances of becoming pregnant once he diagnosed us with unexplained infertility . He right away wanted to take action and tell us what he recommended and that was an iui.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
That you might only get to see him one time , unless you change your course of action.
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
I would say the only reason I felt like a number was due to the scheduling system you had to call everyday that you were on your cycle to find an available appointment time , and this was difficult for me since I was driving an hour there and back.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
We completed to iui treatments with dr Wong , you had to come in on day 3 of your period get scanned to make sure everything is a go , then prescribed Clomid 50 mg to take day3- day 7 then on day 8 take a shot of 1ml fermera sub q . On day 10 go in again for another ultrasound scan and the NP would then tell you when to administer your HCG trigger shot and the date to come in for insemination
Describe your experience with your nurse at Kaiser Permanente SoCal.
She had wonderful bedside manner and very detailed with explanations and procedures
Describe your experience with Kaiser Permanente SoCal.
The clinic is very busy just stay up to date with your appts and be your own patient advocate , don’t be scared to ask any questions and if something should be done differently . All of the staff was very friendly and took there time with answering all your questions
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
About 700 dollars per iui
6
Doctor
Kenneth Wong
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 32
1 Fertility Medications
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I was nervous to meet with her at first, but she [Dr. Fong] put my husband and I at ease with a course of action based on how aggressive we wanted to be. She answered questions and emails quickly and we always felt better after leaving her office. We are still in the early stages of her helping us get and stay pregnant, but I’m optimistic she will be able to help.... I am a recurrent pregnancy loss patient so I had to have multiple tests to see what was going on. So far everything has come back normal so we have unexplained infertility at this point.
Kaiser is great, in that you can get answers quicker because all the doctors work under kaiser instead of an outside facility. It does take a long time to get your first appointment though. It’s about an 8 week wait.... when I call and speak to her nurse, she seems almost annoyed on the phone. But whenever I’m in the office, the nurses are great. Not sure if it’s someone outside the department that is answering the phones, but she isn’t the most pleasant. Nothing outrageous, just not super friendly.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
I was nervous to meet with her at first, but she put my husband and I at ease with a course of action based on how aggressive we wanted to be. She answered questions and emails quickly and we always felt better after leaving her office. We are still in the early stages of her helping us get and stay pregnant, but I’m optimistic she will be able to help.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Bring a list of questions and be open to her suggestions.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Respectful, good beside manner, empathetic, answered questions and emails quickly.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
I am a recurrent pregnancy loss patient so I had to have multiple tests to see what was going on. So far everything has come back normal so we have unexplained infertility at this point. She has is starting clomid this cycle and we told her if we weren’t pregnant within 3 months, we wanted to move onto our next option which was clomid with IUI.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
I don’t know who it is, but when I call and speak to her nurse, she seems almost annoyed on the phone. But whenever I’m in the office, the nurses are great. Not sure if it’s someone outside the department that is answering the phones, but she isn’t the most pleasant. Nothing outrageous, just not super friendly.
Describe your experience with Kaiser Permanente SoCal.
Kaiser is great, in that you can get answers quicker because all the doctors work under kaiser instead of an outside facility. It does take a long time to get your first appointment though. It’s about an 8 week wait.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
I am under kaiser insurance so cost would have to do with your insurance with them.
10
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016, Unsuccessful
NPS
8
NPS
8
Age 34
Unexplained
East Asian
Income $100K - $199K
Teacher
1st of 2 Docs
6 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Park was very informative and gave me the step by step options we can approach our plans. I felt like it was more of a verbatim from the clinic's way of doing things and not adjusted to my own body's needs...She was my main doctor for all my 6 IUIs starting with clomid and gradually to injections. She was encouraging and comforting every step of the way. She did what she could do for me and I truly appreciated it. Since Kaiser follows a protocol I am sure there's limited choices/tests she could give me. She gave me the facts and tried her best.
[Nursing staff at Kaiser Permanente SoCal were] Very sensitive to my needs...My insurance covered all the costs...was wonderful and ran the system very well. They were professional and responded quickly for all the calls. Kaiser Fontana were limited on their services and patients would have different doctors if Dr. Park was not available...I felt like it was more of a verbatim from the clinic's way of doing things and not adjusted to my own body's needs.
How was your experience with Alice Park at Kaiser Permanente SoCal?
I saw Dr. Park when she was working at Kaiser Fertility Fontana in late 2016. She was my main doctor for all my 6 IUIs starting with clomid and gradually to injections. She was encouraging and comforting every step of the way. She did what she could do for me and I truly appreciated it. Since Kaiser follows a protocol I am sure there's limited choices/tests she could give me. She gave me the facts and tried her best.
What's one piece of advice would you give a prospective patient of Alice Park at Kaiser Permanente SoCal?
Go in with questions to ask her and all interventions she could/would explore to understand your fertility health status.
During treatment, were you treated like a number or a human with Alice Park at Kaiser Permanente SoCal?
Dr. Park was very informative and gave me the step by step options we can approach our plans. I felt like it was more of a verbatim from the clinic's way of doing things and not adjusted to my own body's needs.
Describe the protocols Alice Park used in your cycles at Kaiser Permanente SoCal and their degree of success.
Dr. Park started with 2 cycles of clomid and kept adding more injections amount during the next 4 months. Finally my last cycle I had 3 follicles and did not result in any pregnancy.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Very sensitive to my needs.
Describe your experience with Kaiser Permanente SoCal.
I saw Dr. Park at Kaiser so I have no opinions for the Loma Linda Clinic. Kaiser Fontana was wonderful and ran the system very well. They were professional and responded quickly for all the calls. Kaiser Fontana were limited on their services and patients would have different doctors if Dr. Park was not available.
Describe the costs associated with your care under Alice Park at Kaiser Permanente SoCal.
My insurance covered all the costs.
Describe Alice Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
none
8
Doctor
Alice Park
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2015, Unsuccessful
NPS
7
NPS
7
Age 37
4 IUI
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
DR. PARK WAS HONEST AND UP FRONT WITH ME. WHEN I DECIDED TO STOP TREATMENT SHE TOOK THE TIME TO GO OVER ALL THE OPTIONS FOR ME INCLUDING IVF AND EMBRYO ADOPTION.... I STARTED WITH CLOMID TO SEE IF IT WORK. AFTER THAT I USED INJECTABLES AND EACH CYCLE IT WOULD INCREASE. MY EGGS WOULD NOT GOOD QUALITY SO DR. PARKS THEORY THE MORE EGGS THE MORE OF CHANCE
THE STRENGTHS [at Kaiser] WERE THEY WERE WARM AND FRIENDLY THIER WEAKNESS WWAS THAT THE STAFF WAS CHANGING ALOT.... THEY LOST MY HUSBANDS SPERM SAMPLE.... I STARTED WITH CLOMID TO SEE IF IT WORK. AFTER THAT I USED INJECTABLES AND EACH CYCLE IT WOULD INCREASE. MY EGGS WOULD NOT GOOD QUALITY SO DR. PARKS THEORY THE MORE EGGS THE MORE OF CHANCE
How was your experience with Alice Park at Kaiser Permanente SoCal?
ALICE PARK TOOK THE TIME TO EXPLAIN TO ME THE RISK AND CHANCES OF AN IUI WORKING. SHE WAS CARING AND TOOK THE TIME TO LISTEN SHE WAS NOT ALL ABOUT MONEY AND EVEN GAVE ME WAYS TO CUT COST SHE WAS AGGRESSIVE WHEN THE TREATMENT DIDN'T WORK BY UPPING THE DOSES. SHE
What's one piece of advice would you give a prospective patient of Alice Park at Kaiser Permanente SoCal?
GO IN WITH A OPEN MIND. ASK QUESTIONS, HOPE FOR THE BEST BUT EXPECT THE WORST
During treatment, were you treated like a number or a human with Alice Park at Kaiser Permanente SoCal?
DR. PARK WAS HONEST AND UP FRONT WITH ME. WHEN I DECIDED TO STOP TREATMENT SHE TOOK THE TIME TO GO OVER ALL THE OPTIONS FOR ME INCLUDING IVF AND EMBRYO ADOPTION
Describe the protocols Alice Park used in your cycles at Kaiser Permanente SoCal and their degree of success.
I STARTED WITH CLOMID TO SEE IF IT WORK. AFTER THAT I USED INJECTABLES AND EACH CYCLE IT WOULD INCREASE. MY EGGS WOULD NOT GOOD QUALITY SO DR. PARKS THEORY THE MORE EGGS THE MORE OF CHANCE
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
THE NURSING STAFF WAS WARM AND FREINDLY.
Describe your experience with Kaiser Permanente SoCal.
THE STRENGTHS WERE THEY WERE WARM AND FRIENDLY THIER WEAKNESS WWAS THAT THE STAFF WAS CHANGING ALOT
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost or damaged samples
Describe the specific things that went wrong at Kaiser Permanente SoCal.
THEY LOST MY HUSBANDS SPERM SAMPLE
7
Doctor
Alice Park
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018 - 2020, Unsuccessful
NPS
5
NPS
5
Age 35 - 37
Anovulation
Male Factor
European
Income $100K - $199K
Teacher
1st of 4 Docs
4 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Fong was always very kind and warm. She knew our story and I didn’t have to re-explain everything at each appointment...I also felt like after 4 failed IUIs that more information should have been provided in terms of next steps. My treatment plan was rarely adjusted - it felt like the doctors were just hoping one IUI would stick..
The biggest issue with this [Kaiser Permanente SoCal] clinic is that the infertility patients share the same waiting room as the OBGYN patients. Talk about insensitive! Why they would put the women who can’t get pregnant with the women that can is beyond me. Many times I walked by rooms where women were listening to their unborn baby’s heartbeat. I left this clinic in tears after each appointment.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong is very thorough in her explanations of what the treatment plan is, testing, etc at the beginning. However, I would see her maybe once a month and the other times I would see Dr. Wong or Dr. Huang which was frustrating. I also felt like after 4 failed IUIs that more information should have been provided in terms of next steps. My treatment plan was rarely adjusted - it felt like the doctors were just hoping one IUI would stick. When asked if we should do IVF, I was not given any information for yes or no. Ultimately my husband and I decided we were getting nowhere with any of the doctors at this office.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Be prepared with questions and do your research. You will often feel like a number at this clinic but Dr. Fong is truly a sweet doctor who will show much compassion for your situation.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong was always very kind and warm. She knew our story and I didn’t have to re-explain everything at each appointment.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
We did Clomid for about 6 months before my husband was able to get to his doctor where we learned the issue was with him. We then regrouped and came back a few months later with the plan to do an IUI with donor sperm. I continued with Clomid and then had injectables. We had four failed IUIs with no discussion of what was happening.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff was awesome! Only a few times were they rude and those were the nurses I had when I had appointments on the weekends.
Describe your experience with Kaiser Permanente SoCal.
The biggest issue with this clinic is that the infertility patients share the same waiting room as the OBGYN patients. Talk about insensitive! Why they would put the women who can’t get pregnant with the women that can is beyond me. Many times I walked by rooms where women were listening to their unborn baby’s heartbeat. I left this clinic in tears after each appointment.
What specific things went wrong at Kaiser Permanente SoCal?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
5
Doctor
Shirley Fong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
8
Age 30
1 IUI
Tubal Blockage
Latinx
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Huang was very thorough, detail oriented and always mindful of our time. He was always fully prepared and after visit summary was great covered all details from the visit. He made us feel comfortable and we felt heard and understood by him...D/t left side tubal blockage we have used letrozole and IUI. Sx not appropriate and IVF as last resort if IUI does not work...
[Kaiser Permanente SoCal] Strengths: Good Dr.’s and ultrasound techs, clean comfortable environment. Relative ease to schedule appt. if your work allows a flexible schedule. Weaknesses: located right next to OB/Gyn office. Can be tough while waiting to be called back for infertility issues. At times nursing staff can be forgetful, have been called to pay several times after in office visit d/t nursing staff forgetting that to bring me to front office.
How was your experience with Ivan Huang at Kaiser Permanente SoCal?
Dr. Huang was very thorough, detail oriented and always mindful of our time. He was always fully prepared and after visit summary was great covered all details from the visit. He made us feel comfortable and we felt heard and understood by him.
What's one piece of advice would you give a prospective patient of Ivan Huang at Kaiser Permanente SoCal?
If you have questions, email him he responds rather quickly.
During treatment, were you treated like a number or a human with Ivan Huang at Kaiser Permanente SoCal?
Dr. Huang was very gentle, answered all of our questions in detail, he was very thorough in his explanations and he has been very attentive throughout our appointments with him.
Describe the protocols Ivan Huang used in your cycles at Kaiser Permanente SoCal and their degree of success.
D/t left side tubal blockage we have used letrozole and IUI. Sx not appropriate and IVF as last resort if IUI does not work.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Some of the nursing staff are kind and compassionate. Others not so much. But overall it has been a good experience and most staff make me feel comfortable and understood during visits.
Describe your experience with Kaiser Permanente SoCal.
Strengths: Good Dr.’s and ultrasound techs, clean comfortable environment. Relative ease to schedule appt. if your work allows a flexible schedule. Weaknesses: located right next to OB/Gyn office. Can be tough while waiting to be called back for infertility issues. At times nursing staff can be forgetful, have been called to pay several times after in office visit d/t nursing staff forgetting that to bring me to front office.
Describe the costs associated with your care under Ivan Huang at Kaiser Permanente SoCal.
My insurance provider cover some portions I pay out of pocket for everything else. Recommend having a savings for this purpose to initiate treatment ASAP.
Describe Ivan Huang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
N/A
8
Doctor
Ivan Huang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 34
20 IUI
Male Factor
Unexplained
East Asian
Income $50K - $99K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really felt like Dr. Huang was not on my side. When he felt like the IUIs weren't working, he told me that the only way for me to get pregnant was to get IVF which I could not afford...He made me feel like I was a lost cause and that without medical intervention...After a year of treatment, he dropped me as a patient because he felt I needed IVF and that they were wasting resources on me.
The clinic has a lot of skilled nurses and NPs. Kaiser is a convenient building and it was easy to get to. The staff was friendly as well. If you can choose your specialist I would do that. Advocate for yourself if you feel unsatisfied with your doctor...We struggled with infertility for a long time and I really felt like Dr. Huang was not on my side. When he felt like the IUIs weren't working, he told me that the only way for me to get pregnant was to get IVF which I could not afford.
How was your experience with Ivan Huang at Kaiser Permanente SoCal?
We struggled with infertility for a long time and I really felt like Dr. Huang was not on my side. When he felt like the IUIs weren't working, he told me that the only way for me to get pregnant was to get IVF which I could not afford. Fast forward to a few years later, I did in home insemination with frozen sperm and I gave birth to a healthy baby girl last year. He made me feel like I was a lost cause and that without medical intervention, I'd never have a family. But he was wrong and I'm glad I kept trying despite his opinion. He was disappointing as a fertility doctor and I regret having him as a doctor. Your doctor should be on your side and he wasn't. I was a statistic to him. He gave me the boot after a year and said I was wasting resources and everyone's time.
What's one piece of advice would you give a prospective patient of Ivan Huang at Kaiser Permanente SoCal?
Find another doctor.
During treatment, were you treated like a number or a human with Ivan Huang at Kaiser Permanente SoCal?
Dr. Huang was into statistics and I felt like a statistic to him. After a year of treatment, he dropped me as a patient because he felt I needed IVF and that they were wasting resources on me.
Describe your experience with Kaiser Permanente SoCal.
The clinic has a lot of skilled nurses and NPs. Kaiser is a convenient building and it was easy to get to. The staff was friendly as well. If you can choose your specialist I would do that. Advocate for yourself if you feel unsatisfied with your doctor.
Describe the costs associated with your care under Ivan Huang at Kaiser Permanente SoCal.
Covered with insurance
0
Doctor
Ivan Huang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
0
Clinic
Kaiser Permanente SoCal
Fontana
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5