Kentucky Fertility Institute

Very Clean. Well Staffed. I always feel very supported from the moment I walk in. I've never had trouble making appointments available fit into my schedule because they really work with you. I've had a lot of emotions during my appointments and they really just go with it and do their best to make me comfortable and feel confident in the treatment plan. Only negative experience I have had is no one answers the phone, so you always have to leave a message. That process is just frustrating especially if you are able to step away from work for a moment to call and then they call back and you're around coworkers and can't really take the call. It can be a bit of phone tag. I've found email is better when possible.

This clinic has SO many patients. There is only 1 APRN there to help relieve the 1 MD with procedures or anything the clinic needed and they take turns on the weekends. I didn’t see the MD for any 3 of my ultrasounds. Their MD is very responsive overall but I did few overwhelmed with the entire situation. They have a very friendly front office staff that makes you feel comfortable and the staff doing blood draws is very good as well.

KFI's strengths include communication and flexibility. They are consistently available, even outside regular business hours, and offer great insights. The process has been made so clear and easy to understand as a result of their care. The only thing I would count against Dr. Hunter occurred early in our treatment. We did genetic carrier testing before attempting to get pregnant, and my wife's results showed she was a carrier of Mosaic Turners Syndrome. Upon learning this news, Dr. Hunter was very quick to say he was uncomfortable assisting us in getting pregnant as a result of the possible side effects of pregnancy that could result from Mosaic Turners. We requested additional testing and learned my wife was merely a carrier of MTS, but does not have it. Had we not independently sought a second opinion, we would have not attempted to become pregnant due to the risks described by Dr. Hunter. However, after the issue was cleared up, we've had no other issues.

They have a well-established and organized system for IVF cycles. They shop around for the best prices on meds so you don’t have to. They are very responsive to emails and never make you feel like an inconvenience if you ask a lot of questions.

Dr. Hunter is the main reason I have stayed at this clinic for so long. He is great with communication and always takes time to respond to all concerns whether it is on the weekend or after hours. The two nurses there are also very friendly and personable which I appreciate. I have had a hard time connecting with his nurse practitioner and she does not seem to know as much about my care. She will often come into the room knowing she is doing a transvaginal ultrasound on me, but not know why. For example, I asked a question about ReceptivaDx and she told me I couldn't have that with a transfer, just a mock cycle. My appointment was for baseline ultrasound to start prep for my mock cycle, which left me feeling a little anxious that they didn't know what I was there for. Also when I have asked questions I have been told to e-mail the doctor, meaning I cannot have a face to face conversation with someone about my questions or concerns. I have also had a hard time getting other people in the office to respond via phone or e-mail to questions or concerns I have, which is why I often just resort to e-mailing Dr. Hunter who always give me a timely response. I cannot speak highly enough of Dr. Hunter, but he is also just one person in this equation and you are only seeing him for procedures like FET and egg retrieval, otherwise you are seeing the nurse practitioner. I am a nurse practitioner myself and have no problem with seeing providers other than the doctor, but I need to feel that they are just as involved and knowledgeable about my care and health history, and unfortunately I do not always feel that with this office. Going through fertility treatment is stressful. I have had added stress due to lack of communication and not feeling confident in all of those involved in my care with this office. However, Dr. Hunter always comes to the rescue with all of the answers and reassurance I am looking for. I have stayed because I trust Dr. Hunter. However, if you want well-rounded care from everyone in the office involved in your care, you may need to look elsewhere. If you do come here though, you will have an amazing RE.

Strengths would be how personable they seem to be. I spoke to Candy on the phone, and she told me they only have about 13 employees, so everyone gets to know each other fairly well and it does not seem like you are just another patient to them. I have not seen any weaknesses from them thus far! As a new patient just know that you can call and ask them anything and they will get back with you right away! I had a question about my treatment, left a message, and Candy called me back within 10 minutes. That is incredible especially in the medical field, and it is extremely appreciated!

They are organized, friendly, committed, compassionate... They are everything you could ever want and need during one of the most difficult times in your life. My only issue with them is that they are so great at their jobs and they are so popular that it is sometimes difficult to get someone to have the time to answer the phone. If you leave a message they do respond quickly though.

My husband and I will never be able to say enough good things about this clinic and the entire staff. Everyone is incredibly professional, beyond knowledgeable, and most of all: kind, caring, and empathetic. Dr. Hunter is a great practice director and doctor, never pushes you into a pathway you aren't 100% comfortable with, and takes the time to answer every question and explain anything. WHNP-BC Yllena Novitsky is truly the most passionate and compassionate human being we have ever met. She immediately makes you feel comfortable and always takes the time to answer every question at every visit. IVF Coordinator Nurse Carol Powers is an incredible health care professional and truly wonderful human. We could not imagine undergoing any procedure without Carol there. All of the nursing and phlebotomist staff, Candy, Nicole, and Kathy immediately make you feel comfortable and take the time to explain everything. Dr. Christensen and Paige, the embryologists, blew us away at every turn. Their level of expertise and knowledge is amazing and their ability to explain a very technical process incredible. Additionally, Paige, a strong advocate for women and fertility, is always working to further knowledge of the field. We are forever grateful we did IVF at KFI.

Strengths-relatively new practice with a 1 on 1 approach still front-of-mind. Dr. Hunter is always available for chatting with and will respond to an email within the hour. Staff is very friendly. Facility is nice with easy access and clean. Weaknesses-Short-staffed (as of 2020).

Strengths: Wait times are pretty good Nice spacious rooms and clinic environment Friendly staff Always feels like you’re the only one though they’re really busy, never make you feel rushed Very compassionate care Weaknesses Few: just maybe more stringent communication overall

Strengths would be their friendly staff, always available for questions, help you when you need it, appointments are quick (you don't wait in the waiting room forever like at other doctors offices), they are seriously always open (I had Saturday and Sunday appointments so they could get me in). No weaknesses, they're amazing!

It is a beautiful, inviting, and very professional office setting. The rooms are comfortable and spotless. The nurses and staff greet you with a smile. They give you a lot of informative reading material and keep you updated. They get you in for your appointment promptly.

The clinic is very clean and updated. All services are provided in house except that we were referred out for male factor infertility further work-up but the male fertility doctor works very closely with Dr. Hunter so it was no problem. One of the rooms does have a patient TV monitor so you can watch the ultrasounds which we really liked.

This clinics strengths are that they facilitate to all walks of life with no judgment. They are all kind and professional. The only weakness I can think of is that getting a new patient appointment can take several months.

It took about 3 months to get into the office for my initial consultation. After that, everything moved very quickly. Everyone was very professional and kind and I never had a long wait time in the office. I had a couple of billing questions and the billing department was very helpful and quickly answered my questions. I always felt very comfortable in the office, it’s very well run.

The clinic is modern and very clean. It does not appear to be a fertility clinic on the outside. The staff are caring and helpful and work hard to help patients. I have found that the billing side of things can be difficult to navigate. The office staff is extremely willing to work with payments, but when we overpaid for something it took weeks to get that refunded. It is not the fault of the staff as they explained that they use corporate billing. It can be difficult to get clear answers because you can’t simply call the office. You have to go through another company who manages KFI’s billing.

The clinic is small and at the time, Dr.Hunter was the only doctor. This made getting our initial appointment difficult as they were booked out further than we anticipated or hoped. However, once we got in for our first appointment, it was very easy to get appointments and even change them when something came up that did not allow us to make our scheduled appointment. They were very flexible and accommodating to our schedule.

This clinic has very knowledgeable and kind staff. I always felt that I was treated with specific care and attention. I'm not familiar with typical staffing size of clinics, but the clinic does seem to have a small number of staff. That said, they do operate efficiently with the staff they have and all of the staff seem passionate about the work and your success. New patients may want to know that there is not a separate waiting room for patients/visitors who bring children. I've heard that some clinics have that, but new patients may want to know that there could be children in the waiting room.

The clinic itself is clean and organized and relatively well managed. The prices are high, however, and whoever answers the billing phone is not helpful or nice. Also, it’s almost impossible to get anyone on the phone. All my communication was through voicemail or email. Dr Hunter is very responsive on email, luckily.

I feel like this clinic strikes a good balance between not being too large (10-15 employees?) and impersonal but large enough to do everything in house. As a quieter person I feel like I could get lost in a large clinic. But, I have also had the experience of a smaller clinic outsourcing. If you need to do IVF, I feel like you will have the best experience in town. I never imagined my egg retrieval and FET would be in a private operating room. What a great experience. Especially because my last doctor was going to have to send me to a hospital in a different city for my egg retrieval. They are a young practice, I believe under 5 years, so I know they are growing and expanding their practice. But, I honestly don't see or feel growing pains. It has really been a nice experience. You receive clear concise information with caring understanding. It was the first place I went that I felt like they knew my name without looking at my file. And they are not a small operation.

I don’t really have anything bad to say about the clinic. They are on time clean and professional. The only thing is I would like to know more head of time the cost of procedures sometimes I am a little shocked about paying up front for things.

The clinics strengths are that the office is so homey. Their chairs and couches are really comfy, the office is always clean, they offer coffee and drinks on hand in a fridge ready in the lobby. The only weakness is that they are so far away from where my husband and I live. Otherwise I love everything about this clinic.

It did take a long time to get an initial appointment but once you’re a patient it is much easier to get appointments. Also don’t be afraid to email questions as often as you need! It was such a relief to be able to reach out and get answers when things were stressful or I was concerned about something.

The strengths of this clinic are there promptness for appointments, willingness to work weekend hours, flexibility with patient hours, and availability to speak with me. The weakness is the wait could be a bit lengthy at times (not always), but the wait is worth it. Dr Hunter takes very good care of his patients and I have little negative to say about him or his practice.

Strengths: They have a great doctor, nursing staff, and lab. I've had several doctors tell me that they would choose Dr. Hunter and Dr. Christensen, the embryologist, if they were in my situation. Weakness: Billing was really frustrating, even as a self-pay patient. There has been a lot of turnover in the office/admin roles, which made it hard to get responses. Despite having to pay for all services in full upfront, I received multiple bills for services and had to contest those bills. I had to leave multiple messages and send multiple emails. Even with trying to follow up each week, it took months to resolve. Super stressful when going through IVF.