Kentucky Fertility Institute

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication: Offered
Selling medication
Providing backup medication: Offered
Providing backup medication
Louisville
4612 Chamberlain Ln
Louisville, KY 40241
502-996-4480
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On a scale from 0-10, how likely are you to recommend Kentucky Fertility Institute to a friend?
Strongly recommend: 88%Neutral: 5%Don't recommend: 7%9.3
120 assessments
  • 88% Strongly recommend (9-10)
  • 5% Neutral (7-8)
  • 7% Don't recommend (0-6)
Operations
Poorly operated
Operated well
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
9.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
9.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
9
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
287
Annual Cycles National Avg.
635
9.2
Average Doctor Score
1 doctor
9.2
Robert Hunter II
View all doctors
120 assessments
9
9
Age
41
Treated
2020
Success with this Doc
?
Treatment
7 Fertility Medications
Diagnosis
Anovulation, Diminished Ovarian Reserve, Recurrent Pregnancy Loss
9
9
Dr. Hunter is very professional, straightforward, and does not sugarcoat things. I am of advanced age, have been through years of treatment, and have an issue with my pituitary gland that makes conceiving without medication impossible. ... Dr. Hunter's bedside manner is very direct, intelligent, calm and collected. He does not seem to be set in his ways, he is willing to adapt your treatment to what is right for your specific situation.
The IVF Nurse Coordinator [at is kind, informative, knowledgeable and efficient. His billing specialist sat with us for a long meeting and carefully reviewed the costs and payment options up front. ... They give you a lot of informative reading material and keep you updated. They get you in for your appointment promptly. ... It is a beautiful, inviting, and very professional office setting. The rooms are comfortable and spotless. The nurses and staff greet you with a smile.
Age
41
Treated
2020
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 Fertility Medications
Diagnosis
Anovulation, Diminished Ovarian Reserve, Recurrent Pregnancy Loss
9
9
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very professional, straightforward, and does not sugarcoat things. I am of advanced age, have been through years of treatment, and have an issue with my pituitary gland that makes conceiving without medication impossible. My previous reproductive endocrinologist happened to be moving out of the state right before we started our first IVF cycle, and she highly recommended Dr Hunter. He read my chart carefully and had his own ideas and suggestions for treatment and we immediately felt we were in very capable hands to start our first IVF cycle. Our cycle was underway and had to be postponed due to COVID-19. He kept in touch and sent detailed information about his ability to begin treatment for patients whose care should not be delayed. With careful precautions in place, we are fortunate to have the chance to begin treatment. Dr. Hunter's bedside manner is very direct, intelligent, calm and collected. He does not seem to be set in his ways, he is willing to adapt your treatment to what is right for your specific situation.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
He does not have an overly warm bedside manner, but is very professional and will clearly and intelligently explain the treatment options.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
At our first appointment, I could tell that he had reviewed my entire chart from previous doctors and thoughtfully went over his recommendations for treatment with me in a clear, straightforward way.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We will be using an agonist protocol, Gonal-F, Menopur, and Ovidrel. We will do ICSI, and pre-implantation genetic testing (due to my previous losses), a single embryo transfer, and progesterone treatment, which we have done for all of my previous cycles.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
The IVF Nurse Coordinator is kind, informative, knowledgeable and efficient. His billing specialist sat with us for a long meeting and carefully reviewed the costs and payment options up front.
Describe your experience with Kentucky Fertility Institute.
It is a beautiful, inviting, and very professional office setting. The rooms are comfortable and spotless. The nurses and staff greet you with a smile. They give you a lot of informative reading material and keep you updated. They get you in for your appointment promptly.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Medications - $4,750 Anesthesia - $650 Retrieval and transfer - $1,060 Laboratory - $6,870 Pre-implantation genetic testing - $7,500
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter does both single embryo transfer and multiple embryo transfer, but recommended a single transfer for my specific situation. I like that he will adapt based on the specific circumstances of the patient.
9
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
10
We had nothing but a positive experience with Dr. Hunter. He made us feel confident in our course of care but never over confident. We appreciated his occasional bluntness and straight forward explanations. We trusted him and felt he knew what was best for us and our process. ... When it came to treatment and our options, Dr. Hunter was always very straight forward and all business. However, he would also ask us about our jobs and what we were doing in daily life, and would remember from appointment to appointment and ask about things we had discussed at previous appointments. This made us feel like he really did see us as people and cared about us, not JUST the treatment plan. We never felt rushed when meeting with him or like he was trying to get us finished so he could go on to the next.
The clinic [Kentucky Fertility Institute] is small and at the time, Dr.Hunter was the only doctor. This made getting our initial appointment difficult as they were booked out further than we anticipated or hoped. However, once we got in for our first appointment, it was very easy to get appointments and even change them when something came up that did not allow us to make our scheduled appointment. They were very flexible and accommodating to our schedule.
Age
32
Treated
2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
We had nothing but a positive experience with Dr. Hunter. He made us feel confident in our course of care but never over confident. We appreciated his occasional bluntness and straight forward explanations. We trusted him and felt he knew what was best for us and our process.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Dr.Hunter is not a warm and fuzzy gives-you-hugs kind of guy, so if you’re looking for a doctor who will hug and cry with you, do not go to him. I typically want my doctors to be warm and fuzzy, but because the IVF process is so scientific and numbers based, I appreciated that Dr. Hunter was very numbers and science focused. I did not need him to be warm and fuzzy, I needed him to be all about the science and know what to do to help us get pregnant and he did!
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
When it came to treatment and our options, Dr. Hunter was always very straight forward and all business. However, he would also ask us about our jobs and what we were doing in daily life, and would remember from appointment to appointment and ask about things we had discussed at previous appointments. This made us feel like he really did see us as people and cared about us, not JUST the treatment plan. We never felt rushed when meeting with him or like he was trying to get us finished so he could go on to the next.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We did and IVF freeze-all cycle. My egg count was lower than expected for my age as we were doing the injections for egg stimulation, so Dr.Hunter adjusted my medication plan to stimulate more eggs. I believe it helped some. We then did pre genetic screening on our embryos before embryo transfer so when we did embryo transfer it was with a frozen embryo.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
The nursing staff were all very kind and helpful, understanding of the emotions that come with IVF, and very communicative. A few times I sent emails at odd hours or on the weekend with questions or concerns and Carol was very quick to respond which I felt was above and beyond what I expect from a doctors office. It meant a lot to me.
Describe your experience with Kentucky Fertility Institute.
The clinic is small and at the time, Dr.Hunter was the only doctor. This made getting our initial appointment difficult as they were booked out further than we anticipated or hoped. However, once we got in for our first appointment, it was very easy to get appointments and even change them when something came up that did not allow us to make our scheduled appointment. They were very flexible and accommodating to our schedule.
10
Doctor
Robert Hunter II
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
3
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Tubal Blockage
2
3
I don’t think Dr. Hunter is best suited for the emotionally challenging field of reproductive endocrinology. He did not show adequate empathy, he reminded me frequently of how old I was in an callous way, he didn’t communicate treatment plans well, and when things were clearly not working he didn’t change the protocol or consider how the treatments would affect me cumulatively.
The clinic [Kentucky Fertility Institute] itself is clean and organized and relatively well managed. The prices are high, however, and whoever answers the billing phone is not helpful or nice. Also, it’s almost impossible to get anyone on the phone. All my communication was through voicemail or email. Dr Hunter is very responsive on email, luckily. ... They are impossible to get on the phone, and I often had to call multiple times and leave multiple messages before I got the information I needed. Again, email was better.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI
Diagnosis
Tubal Blockage
2
3
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I don’t think Dr. Hunter is best suited for the emotionally challenging field of reproductive endocrinology. He did not show adequate empathy, he reminded me frequently of how old I was in an callous way, he didn’t communicate treatment plans well, and when things were clearly not working he didn’t change the protocol or consider how the treatments would affect me cumulatively. The biggest problem was that he left most of the decision making up to me - a patient with zero medical training. We tried for 9 months with letrozole, gonal f, timed intercourse and IUI, without any positive results. Ultimately, I switched to IRH in Cincinnati and was told that for someone with my anatomical issues, IUI and natural pregnancy is highly unlikely to work and would more likely result in ectopic pregnancy than live birth. On top of that, my right ovary is so overstimulated from months of hormones that I’ll need to be on birth control for a while before we can even start the IVF process. The only time I had to ask questions during our visits was the five minutes right after the follicle scan when I was uncomfortable and not wearing pants or underwear, so that didn’t help the communication issues. Also - and this is more of a personal issue - but Dr Hunter has a vanity plate on his car that says “Eggman.” I get the Beatles reference, but it still seems distasteful and a little misogynist for a male fertility doctor.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Get a second opinion if it doesn’t feel right, and don’t wait as long as I did to take that step.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is very clinical and dry. I think he cares about his patients, but there was no warmth in his interactions. Also he spent very little time consulting with us after the initial meeting. I usually left the office confused and with more questions than answers.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
ultrasound monitoring for follicle growth, about 4-5 cycles of letrozole, ovidrel and timed intercourse, 6 or so cycles of letrozole, gonal f, ovidrel and IUI or timed intercourse depending on scan results.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Usually Candy)
Candy was super warm, caring and thorough. She was a great communicator and I often got more comprehensible answers from her than from Dr. Hunter.
Describe your experience with Kentucky Fertility Institute.
The clinic itself is clean and organized and relatively well managed. The prices are high, however, and whoever answers the billing phone is not helpful or nice. Also, it’s almost impossible to get anyone on the phone. All my communication was through voicemail or email. Dr Hunter is very responsive on email, luckily.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
175-225 for an ultrasound, 500 for IUI, medication was 300-600 most months. All self-pay and upfront.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Kentucky Fertility Institute.
They are impossible to get on the phone, and I often had to call multiple times and leave multiple messages before I got the information I needed. Again, email was better.
2
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Unexplained
10
10
Dr Hunter is direct, and to the point. But he does balance this with compassion and caring. He does not complicate issues and doesn't overwhelm you with too much info. But any question you do ask, he completes his response with, "what else can i answer for you." So, if you do like a lot of information you can ask as many questions as you want. I tend to want to know the basics but too much information/ alternate options can stress me out. So I do appreciate his balance of information without speculation. There is so much comfort in knowing everything, every part of your procedure, is kept under his roof and his eye.
Carol Powers [at Kentucky Fertility Institute] is a smart RN with a heart full of compassion for her patients. She is so knowledgeable and brings so much warmth and care...$20,000 for a full round of IVF and one FET transfer. This included all labs and $4,000 for genetic testing...You receive clear concise information with caring understanding. It was the first place I went that I felt like they knew my name without looking at my file. And they are not a small operation.
Age
34
Treated
2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Architect
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is direct, and to the point. But he does balance this with compassion and caring. He does not complicate issues and doesn't overwhelm you with too much info. But any question you do ask, he completes his response with, "what else can i answer for you." So, if you do like a lot of information you can ask as many questions as you want. I tend to want to know the basics but too much information/ alternate options can stress me out. So I do appreciate his balance of information without speculation. There is so much comfort in knowing everything, every part of your procedure, is kept under his roof and his eye.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would say just know he is extremely intelligent & intellectual Doctor. He is very professional and measured when he speaks. He is confident in himself and his practice. If you trust him like I do, release the process to him. Don't get too bogged down in the details. Let him and his team handle that.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
They know my name at KFI. I would say they are a staff of about 10 people, so they really get to know you. They continuously ask if i have more questions & if they can help with anything. When I say I do not have any more questions they always tell me to call or shoot a quick email if some come up. I love how much they make sure I do not have any more questions or concerns. It is comprehensive & all inclusive. The head nurse you meet on day one is the nurse holding your hand during your egg retrieval and transfer. The operating room is just down the hall.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Because I had spend years with another fertility doctor doing 6 rounds of IUI, Laparoscopic surgery for Endo, and every drug combo you can image, I came to Dr Hunter knowing IVF was where we were heading. He told me he understood if I was done with those treatments and wanted to do IVF. He asked me if that was what I was wanting, and I explained I wanted a second opinion. I also wanted someone who could do everything in house. He said for my age and diagnosis IVF was the best course of action, and he would be happy to do everything in house. Even the egg retrieval.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Carol Powers is a smart RN with a heart full of compassion for her patients. She is so knowledgeable and brings so much warmth and care. She checks my home injection sites to make sure I am not bruising too much, makes sure I do not have any further questions, and tells me to remember the mood swings are not my fault! She reminds me that its all her fault, because she is the one giving me the drugs! She works tirelessly and hard for her patients. She will hold your hand when you need it, and instill strength in you when you are feeling week. You couldn't ask for a better nurse.
Describe your experience with Kentucky Fertility Institute.
I feel like this clinic strikes a good balance between not being too large (10-15 employees?) and impersonal but large enough to do everything in house. As a quieter person I feel like I could get lost in a large clinic. But, I have also had the experience of a smaller clinic outsourcing. If you need to do IVF, I feel like you will have the best experience in town. I never imagined my egg retrieval and FET would be in a private operating room. What a great experience. Especially because my last doctor was going to have to send me to a hospital in a different city for my egg retrieval. They are a young practice, I believe under 5 years, so I know they are growing and expanding their practice. But, I honestly don't see or feel growing pains. It has really been a nice experience. You receive clear concise information with caring understanding. It was the first place I went that I felt like they knew my name without looking at my file. And they are not a small operation.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$20,000 for a full round of IVF and one FET transfer. This included all labs and $4,000 for genetic testing. Each additional transfer is $4,000.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
For my age (under 35) and relative health (Endometriosis / diagnosed) he recommended one egg. He feels it would have a better chance of developing. He said in the end its my choice. The day before my FET I received a call from the nurse confirming which embryo I wanted and if I wanted to stick with one egg. I appreciated the call and confirmation.
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids
10
10
Dr Hunter always takes the most time to answer all my questions. I never feel rushed in my appointments. He also does not give false hope. I would rather someone give me the real numbers rather than getting my hopes up if my chances are not great.... I have been trying to conceive for over 10 years with no answers. Dr Hunter took over my care after his partner left the practice. We did decide to do IvF after many failed IUI’s. He never forced this on me but felt is was my best option. We did one transfer one embryo that ended in a chemical pregnancy.
I don’t really have anything bad to say about the clinic [Kentucky Fertility Institute]. They are on time clean and professional. The only thing is I would like to know more head of time the cost of procedures sometimes I am a little shocked about paying up front for things.... Carol is the IVF nurse she is available pretty much 24/7. I can email her directly. She helps with medication questions to that last minute freak out on the weekend I don’t know what to do questions.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I have been trying to conceive for over 10 years with no answers. Dr Hunter took over my care after his partner left the practice. We did decide to do IvF after many failed IUI’s. He never forced this on me but felt is was my best option. We did one transfer one embryo that ended in a chemical pregnancy. We were getting ready for another transfer and something showed up on my ultrasound that made him suspicious. We did and HSG and found my tubes were blocked. I then had surgery and had to remove both my tubes and also found endometriosis. I’m thankful for Dr Hunter for finding answers I felt in the past I was blown off when I expressed I could have endometriosis. I fully trust him and think he is really here to help families conceive their dreams.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
He is very smart. He is not the type to hold your hand but he is honest about all things and that is something I totally appreciate. He takes time with you? Never rushes and answers every question fully. You never leave there feeling like darn I should have asked that question!
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter always takes the most time to answer all my questions. I never feel rushed in my appointments. He also does not give false hope. I would rather someone give me the real numbers rather than getting my hopes up if my chances are not great. He is always respectful and really wants to help achieve your dreams
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I had a egg retrieval, one embryo transfer which resulted in a chemical pregnancy. Then a HSG which I also had a few years prior to Dr Hunter and surgery to remove endometriosis and hydrosalpinx
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol is the IVF nurse she is available pretty much 24/7. I can email her directly. She helps with medication questions to that last minute freak out on the weekend I don’t know what to do questions. She also is very compassionate she helped lift my spirit after my chemical pregnancy. Held my hand during transfer and would even sit and pray with you. I’m so thankful for her!
Describe your experience with Kentucky Fertility Institute.
I don’t really have anything bad to say about the clinic. They are on time clean and professional. The only thing is I would like to know more head of time the cost of procedures sometimes I am a little shocked about paying up front for things.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
My cost of IVF was 13,500. I had to pay extra for a saline ultrasound and HSG after my first round was completed. This did not include medicine.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr hunter is focused on a safe pregnancy and delivery. He recommends one embryo transfer for me due to my age and I appreciate his honest opinion and getting a healthy baby to a healthy mommy.
What specific things went wrong at Kentucky Fertility Institute?
  • Scheduled the wrong procedure
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27
Treated
2019
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Male Factor, PCOS, Recurrent Pregnancy Loss, Unexplained
10
10
He [Dr. Hunter] looked us in the eye when he spoke, he asked if we had any questions and went over every possible thing he could as a first consult. ... He also is sending my husband to a genetics counselor due to his karotype being slightly abnormal. ... He also did a full blood work panel on me that day as well. He started with this course of action because he wanted to see if there is anything missed on other ultrasounds that another doctor may not have seen.
The clinics [Kentucky Fertility Institute] strengths are that the office is so homey. Their chairs and couches are really comfy, the office is always clean, they offer coffee and drinks on hand in a fridge ready in the lobby. ... The nursing office from the front door to the back office were all completely compassionate. You could tell these women all have a passion for what they do. They are not just there for a paycheck, they genuinely care for every patient.
Age
27
Treated
2019
Success with this Doc
?
Race
Black or African-American, Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 Fertility Medications
Diagnosis
Male Factor, PCOS, Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Robert Hunter was a kind, firm, direct, straight to the point physician. We saw a nurse first in order to have my vitals taken, then we saw Dr.Hunter directly in his office away from everyone else to give us complete privacy. He looked us in the eye when he spoke, he asked if we had any questions and went over every possible thing he could as a first consult.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I give them the advice of just go into the appt with an open mind and heart. I would say to definitely not be nervous about anything, he is a very laid back but direct doctor and he knows his stuff.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I felt like a human because he treated us with respect and talked to us about very facet of our fertility that he could. He discussed with my husband his possible course of action and mine as well and he spoke to us in terms that we could understand.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
So far we have not done any treatments. He has started me on medication to induce a period and ten days after that he will do an ultrasound to look at my uterine lining. He also did a full blood work panel on me that day as well. He started with this course of action because he wanted to see if there is anything missed on other ultrasounds that another doctor may not have seen. He also is sending my husband to a genetics counselor due to his karotype being slightly abnormal.
Describe your experience with the nursing staff.
The nursing office from the front door to the back office were all completely compassionate. You could tell these women all have a passion for what they do. They are not just there for a paycheck, they genuinely care for every patient.
Describe your experience with Kentucky Fertility Institute.
The clinics strengths are that the office is so homey. Their chairs and couches are really comfy, the office is always clean, they offer coffee and drinks on hand in a fridge ready in the lobby. The only weakness is that they are so far away from where my husband and I live. Otherwise I love everything about this clinic.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The costs for us are out of pocket due to the fact that we have insurance that they cover.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
We have not discussed this at all yet.
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
30
Treated
2019
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Male Factor, Unexplained
9
9
He [Dr. Robert Hunter II] takes a personal and flexible approach to treatment and went outside of the box for us, which is so much better than getting a one size/schedule fits all IVF round like we experienced with our prior fertility doctor...gave us hope after two years of failed fertility treatments, without overpromising anything...responded - in depth, late at night, and almost always the same day if not within a couple hours - directly to me by phone and email to answer any questions and assuage concerns. It was such a relief to have that option during such a stressful and emotional time.
It did take us a while to get in for our initial patient consultation [at Kentucky Fertility Institute] - I want to say 10 weeks, which is actually why we saw another fertility doctor first...Carol, the IVF coordinator and nurse, is absolutely incredible. She is so compassionate, knowledgeable, helpful, experienced, professional, understanding...It was between $25000-$30000 for a full IVF round, including all medications and PGS testing, and likely between $10000- $15000 for a banking round.
Age
30
Treated
2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Male Factor, Unexplained
9
9
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very knowledgeable, candid, straightforward and understanding. What we appreciated most was being treated like an individual case - not just a one-size fits all treatment plan that did not work for us on several prior years of treatment. Dr. Hunter gave us hope after two years of failed fertility treatments, without overpromising anything, and was willing to think outside the box when we did not respond "normally" to "traditional" IVF protocol and ended up making our trickiest IVF round the most successful in terms of the number of eupoloid embryos. The other great thing about Dr. Hunter is how accessible he is. I'd never before had a doctor who I could not only email directly, but who also responded - in depth, late at night, and almost always the same day if not within a couple hours - directly to me by phone and email to answer any questions and assuage concerns. It was such a relief to have that option during such a stressful and emotional time.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
It did take us a while to get in for our initial patient consultation - I want to say 10 weeks, which is actually why we saw another fertility doctor first so I would say if you are considering using him, call to request the appointment sooner rather than later. However, once we were patients, we never had trouble getting an appointment or with scheduling, and in many ways this practice is way more flexible than others - they are open on Saturdays for appointments and have come in on Sundays for both appointments and procedures depending on when you/your body/baby needs it. I'd also say don't be afraid to email questions or concerns anytime. Their office is great about getting back to you quickly and thoughtfully, and this made a huge difference this made in my mental state while undergoing treatment.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
We initially saw Dr. Hunter for a second opinion after 2 IVF rounds, and have been very happy with switching to his practice. He takes a personal and flexible approach to treatment and went outside of the box for us, which is so much better than getting a one size/schedule fits all IVF round like we experienced with our prior fertility doctor. Dr. Hunter and his team are also great communicators - responding promptly to emails (same day, late night even, from Dr. Hunter himself!) and calls, which goes a long way when undergoing something as stressful as fertility treatments
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Unlike other fertility clinics I've been to which hold patients to a strict or limited number of stimulation days and medicines, Dr. Hunter will work with you and change course based on your needs. For example, for our first two IVF rounds with another clinic, we did 12 days of stimulation and the retrieval on the 13th day (starting on a Sunday and a retrieval the following Friday), regardless of the fact that many of my eggs were not yet mature or were responding poorly. On our first round with Dr. Hunter (3rd overall), we did 15 days of stimulation and the retrieval on the 17th day (a Sunday!!), and on the second round with Dr. Hunter (4th overall), we did 16 days of stimulation and the retrieval on the 18th day, giving my body extra time to respond appropriately to the medicines. He takes this "we will go when you're body is ready" approach with all his patients, regardless of whether it's on a business day between 8-4.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol, the IVF coordinator and nurse, is absolutely incredible. She is so compassionate, knowledgeable, helpful, experienced, professional, understanding, wats and caring. You can tell she just really cares about her patients.
Describe your experience with Kentucky Fertility Institute.
It did take a long time to get an initial appointment but once you’re a patient it is much easier to get appointments. Also don’t be afraid to email questions as often as you need! It was such a relief to be able to reach out and get answers when things were stressful or I was concerned about something.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
It was between $25000-$30000 for a full IVF round, including all medications and PGS testing, and likely between $10000- $15000 for a banking round. It was cheaper than the same treatment at our first fertility clinic, and the pharmacy recommended by this office was the cheapest fertility pharmacy (and I called at least 7)
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter's preference was to do a single transfer here instead of multiple due to my age (30) and the fact that we'd had one successful eSET with another fertility doctor (miscarried). I did not get the sense he would have objected to transferring two, but we agreed with his recommendation.
9
Doctor
Robert Hunter II
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
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10
10
Age
33 - 36
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
Dr Hunter used aspirin and progesterone during my attempts to get pregnant...That was for an IUI...truly cares about his patients and wants the best for them. He remains extremely busy, so there are times when the wait to see him may take a bit. After being his patient, I realize that wait is worth it, because he listens, he makes sure all questions are answered, and he wants you to leave satisfied. He holds few doubts in his ability to assist you to your goal. Dr Hunter is great at what he does and I’m lucky I found him.
She [nurse at Kentucky Fertility Institute] made sure I always had the answer I needed and guided me every step of the way...IUI was about $800 (including medicines, injection, and procedure)...The strengths of this clinic are there promptness for appointments, willingness to work weekend hours, flexibility with patient hours, and availability to speak with me. The weakness is the wait could be a bit lengthy at times (not always), but the wait is worth it. Dr Hunter takes very good care of his patients and I have little negative to say about him or his practice.
Age
33 - 36
Treated
2016 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
As a patient of Dr Robert Hunter’s, I came to him scared, worried, and upset. He calmed me immediately and reassured me that I would be successfully pregnant soon enough. He ran tests and bloodwork and gave very prompt responses. He answered all of my questions with positivity and was very informative. I felt safe being advised by him versus an OB. His clinical advice calmed my nerves and I wound up having a successful pregnancy after four miscarriages. After child #1, I had more issues with fertility and chose to see him again. He did several procedures, pursued more aggressive approaches that I chose, and eventually, got to where I am currently...15 weeks pregnant. I am so fortunate to have found Dr Hunter. There is not a more bittersweet moment than graduating his practice at Kentucky Fertility Institute. Good thing he holds a reunion, so he can meet the babies he assists in getting here. I highly recommend seeing Dr Hunter for any fertility issues or concerns you may have.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would advise a prospective patient to bring a list of questions and any medical history to the table. He will take care of the rest and will listen to you. After the first appointment, he will guide you completely. Although, he is very respectful to your wishes and ultimately, all decisions will be yours. He will provide your options, his recommendations, and all the knowledge you may need! He’s fantastic and so is the environment of the office.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I feel that Dr Hunter truly cares about his patients and wants the best for them. He remains extremely busy, so there are times when the wait to see him may take a bit. After being his patient, I realize that wait is worth it, because he listens, he makes sure all questions are answered, and he wants you to leave satisfied. He holds few doubts in his ability to assist you to your goal. Dr Hunter is great at what he does and I’m lucky I found him.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr Hunter used aspirin and progesterone during my attempts to get pregnant. If I was successful, I would start progesterone when told until I was 10-12 weeks pregnant. I stopped aspirin at that point as well. I also used a couple of fertility medicines prior to injections, but can’t recall which ones. That was for an IUI.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Candy)
Dr Hunter’s nurse, Candy, was extremely busy just like Dr Hunter. But when she was available, she would always return my call to advise me, comfort me, and listen to me. She made sure I always had the answer I needed and guided me every step of the way.
Describe your experience with Kentucky Fertility Institute.
The strengths of this clinic are there promptness for appointments, willingness to work weekend hours, flexibility with patient hours, and availability to speak with me. The weakness is the wait could be a bit lengthy at times (not always), but the wait is worth it. Dr Hunter takes very good care of his patients and I have little negative to say about him or his practice.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The costs were not too overpriced for the circumstances. Insurance covered some at the beginning and when it wasn’t covered, an IUI was about $800 (including medicines, injection, and procedure). Visits varied on pricing depending on what we were doing. And lab work was very reasonable.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
N/a
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
10
9
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS
10
9
Dr. Hunter is very direct, logical, and straightforward. He might strike some people as unemotional, but I think he really cares about his patients...After my first failed embryo transfer with a different doctor who left the practice, I saw Dr. Hunter...I took a few months off...and came back to Dr. Hunter with a request to do a natural cycle FET since I had such adverse side effects to a programmed cycle. He was willing to do it despite it being less predictable and convenient for the clinic. The transfer was successful and I SO appreciated that he listened to my concerns and worked with me on a protocol that reduced the amount of drugs I had to take. I went into the transfer feeling SO much better and it worked!
Carol, the IVF coordinator [at KFI], is awesome! She sends out the protocol emails when she says she will, she responds to questions quickly, and she did a great job teaching me to do my shots despite my terror...Billing issues and how they were handled are my biggest complaints about the clinic...$13,500 for IVF cycle (not including meds, which were about $4500)...There has been a lot of turnover in the office/admin roles, which made it hard to get responses. Despite having to pay for all services in full upfront, I received multiple bills for services and had to contest those bills. I had to leave multiple messages and send multiple emails. Even with trying to follow up each week, it took months to resolve. Super stressful when going through IVF.
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Endometriosis, PCOS
10
9
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I had my egg retrieval and first embryo transfer (which failed) with another doctor at KFI. I saw Dr. Hunter after my previous doctor left the practice. I had additional embryos frozen, so I saw Dr. Hunter for an ERA cycle and another FET cycle. Dr. Hunter was thorough and answered all my questions. He is very factual and realistic. He will be straightforward about your chances, but in a kind way. I liked that he called me with results and was supportive when my ERA results were disappointing. When I needed a break in treatment, I felt welcomed back to the practice when I was ready to try again. I felt Dr. Hunter listened to my concerns, gave me the facts, and let me have a voice in my treatment plan. Our FET with Dr. Hunter was successful and I am currently in my second trimester. After being released to my OB, I miss Dr. Hunter and the personalized care I received from him and his nurses.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very direct, logical, and straightforward. He might strike some people as unemotional, but I think he really cares about his patients. It took me a little while to warm up to him but to be fair to him....I met him for the first time coming off of a failed embryo transfer with another doctor and was skeptical of the fertility industry. Advice: write down questions and bring them with you. Dr. Hunter will answer them all.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter is very thorough in explaining treatment options. He was very open and responsive to questions and never seemed impatient or rushed when answering questions. I liked that when I was cycling I could email questions to him directly and he would respond quickly. IVF is hard and scary, so it was nice to feel like there were no stupid questions and all my concerns would be addressed if I reached out to him.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
After my first failed embryo transfer with a different doctor who left the practice, I saw Dr. Hunter. Because my previous doctor had recommended an ERA, I asked Dr. Hunter about it and he agreed to do it. I had a horrible time (emotionally and physically) on the Lupron, Estrace, and progesterone, but just toughed it out. When my ERA came back non-receptive and it needed to be repeated with two more days of progesterone, I had a melt down. I did not want to do another HRT cycle. I took a few months off, saw another RE for a second opinion, and came back to Dr. Hunter with a request to do a natural cycle FET since I had such adverse side effects to a programmed cycle. He was willing to do it despite it being less predictable and convenient for the clinic. The transfer was successful and I SO appreciated that he listened to my concerns and worked with me on a protocol that reduced the amount of drugs I had to take. I went into the transfer feeling SO much better and it worked!
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
Carol, the IVF coordinator, is awesome! She sends out the protocol emails when she says she will, she responds to questions quickly, and she did a great job teaching me to do my shots despite my terror. She's the go to for compassionate care. Candy is also great to work with and always has a good attitude. Kathy was always so compassionate and calming when I was getting my blood drawn. Really all the nurses and lab staff were great.
Describe your experience with Kentucky Fertility Institute.
Strengths: They have a great doctor, nursing staff, and lab. I've had several doctors tell me that they would choose Dr. Hunter and Dr. Christensen, the embryologist, if they were in my situation. Weakness: Billing was really frustrating, even as a self-pay patient. There has been a lot of turnover in the office/admin roles, which made it hard to get responses. Despite having to pay for all services in full upfront, I received multiple bills for services and had to contest those bills. I had to leave multiple messages and send multiple emails. Even with trying to follow up each week, it took months to resolve. Super stressful when going through IVF.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
$170 office visit/consultation $13,500 for IVF cycle (not including meds, which were about $4500) $4250 for PGS testing $600 for ERA cycle biopsy (not including meds) $4500 for FET (not including meds)
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
He strongly recommended a single embryo transfer for me, and I agreed with him 100%.
What specific things went wrong at Kentucky Fertility Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Kentucky Fertility Institute.
Billing issues and how they were handled are my biggest complaints about the clinic.
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
0
0
Age
37
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
0
0
We tried 5 rounds of timed intercourse with trigger shots and letrozole. He [Dr. Robert Hunter] said since there is nothing he can see from ultrasound and imaging stopping me from getting pregnant this was the route to go. We had zero luck. We then tried 1 round of IUI with letrozole and yet again nothing...spoke very snidely and condescending when answering questions as well as going over my medical history. There was also ZERO follow up after each procedure, not even and email. I emailed at 1 point to ask if I was supposed to be the one reaching out after each failed procedure and did not hear back for 2 weeks and got an excuse that the nurse practitioner whom I had never seen in the first place was out of office. When I'd call they were quick to schedule and get payment up front then have me wait an hour for service. But then bill me for that same service I had just paid upfront for.
They never answer the phone [at Kentucky Fertility Institute], so be prepared to leave lots of messages and hope for a callback within a week to schedule or address your medical or billing question. Dont think because you pay upon arrival for service that you wont be billed again for that same service and then sent to collections while they scramble to figure out what they're doing. Billing department is also a nightmare and not even in the same office, they cant access your files, do not return calls, do not have accounts linked to payments or itemized bills, it's an absolute nightmare.
Age
37
Treated
2018
Success with this Doc
No
Race
Other, Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
0
0
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter can be very condescending and non sympathetic. He tends to roll his eyes and no more than you always even if it's not on the topic of fertility. The office also takes paymen the moment you walk in to even be seen, but then Bill's you anyways. When you try to get to the bottom of the billing AND bring in proof of payment receipts printed by their office they tell you to ignore them that it takes 2 billing cycles to correct and then they send you to collections. Very unprofessional. There is also ZERO FOLLOW UP after any procedure. You have to be the one to reach out which I extremely sad considering what your going through and what your paying. All in all this office was a terrible experience and I feel terrible I recommended them at all during my excitement the first few treatments. Reflecting now on my 9 months of unsuccessful treatments and procedures with zero explanation for why as well as the whole billing disaster I would Never recommend this office nor Dr Hunter.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Seek another doctor who is compassionate, follows up, listens to your medical history, changes up procedures when the same one fails multiple times(especially when there is nothing physically wrong with you).
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter spoke very snidely and condescending when answering questions as well as going over my medical history. There was also ZERO follow up after each procedure, not even and email. I emailed at 1 point to ask if I was supposed to be the one reaching out after each failed procedure and did not hear back for 2 weeks and got an excuse that the nurse practitioner whom I had never seen in the first place was out of office. When I'd call they were quick to schedule and get payment up front then have me wait an hour for service. But then bill me for that same service I had just paid upfront for.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We tried 5 rounds of timed intercourse with trigger shots and letrozole. He said since there is nothing he can see from ultrasound and imaging stopping me from getting pregnant this was the route to go. We had zero luck. We then tried 1 round of IUI with letrozole and yet again nothing. I then asked if we could try phamara instead of letrozole and do 1 more round of IUI. Once again we did not have a positive result and at that point sought treatment elsewhere since no other options were even mentioned.
Describe your experience with Kentucky Fertility Institute.
They never answer the phone, so be prepared to leave lots of messages and hope for a callback within a week to schedule or address your medical or billing question. Dont think because you pay upon arrival for service that you wont be billed again for that same service and then sent to collections while they scramble to figure out what they're doing. Billing department is also a nightmare and not even in the same office, they cant access your files, do not return calls, do not have accounts linked to payments or itemized bills, it's an absolute nightmare.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Sperm isolation 225. Ultrasound 175. IUI 500. Inpatient imaging/scope 550.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kentucky Fertility Institute.
I had 3 different surgical procedures through this office. One onsite and one offsite billed through insurance. Both procedures were performed well and played for upfront. When the follow up was scheduled I was told it was just a follow up to go over the results which I had already been emailed. They said it was protocol that I had to physically be seen for the follow up and made me appointments anyways. Upon arrival I was told there was no charge for follow up appointments months later I was villed for these appointments which no one in the office could figure out and then was sent to collections while told to ignore these Bill's that they would drop off after 2 billing cycles. In addition to that I was sent to collections for 25 dollars more than the original charges. Absolutely unacceptable practices.
0
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
10
Dr. Hunter listened to my concerns, created a plan for me based on my needs, and was always available to answer any questions or respond to any concerns I had. ... My only "issue" with Dr. Hunter is that occasionally he seemed confused by a question I had and why it mattered, ... For my age and history, Dr. Hunter strongly suggested we do a single embryo transfer. Given my height, BMI, and fitness level, Dr. Hunter believed I could handle a twin pregnancy, so he did not completely rule out multiple embryo transfer for our situation.
I had a really great experience with KFI. The only weakness is response time if you call. They do not have a live person answer the phone, and that can result in several days before you hear back. But they are very responsive through patient portal or email. ... They are all very supportive and friendly. They knew my name, encouraged me, and were available to answer any and all questions I had. I felt completely comfortable in their care, and they really helped ease my worries, especially during the egg retrieval.
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter clearly cares deeply about his patients. He listens and responds to his patients' concerns, and he is always available to answer questions. He gave me as much information as I needed to understand the process, which was comforting to me. My only "issue" with Dr. Hunter is that occasionally he seemed confused by a question I had and why it mattered, but I think that is because I was a little too google and message board happy. He still always answered my questions and explained why some of my questions did not need to be answered at that time.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Follow his advice--he knows what he's doing and has your best interests at heart. There were some days when I questioned whether I needed to go an extra day on stims given my follicle size, or whether I needed to have another ultrasound, but Dr. Hunter was always spot on in the end.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter listened to my concerns, created a plan for me based on my needs, and was always available to answer any questions or respond to any concerns I had.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I did two rounds of IUI with Dr. Hunter first. In the first round, we did 50 mg(?) of clomid, and that didn't stimulate my follicles enough, so we did 150 the next round which made a huge difference. We got negative pregnancy tests both times, likely in part due to my husband's mild MFI (for morphology). For IVF, I stimmed for 8 days using follistem, menopur, and cetrotide. That resulted in 10 eggs retrieved, 8 fertilized normally, and 4 blasts, all of which were frozen. We transferred one embryo the next cycle, and that resulted in a singleton pregnancy.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
They are all very supportive and friendly. They knew my name, encouraged me, and were available to answer any and all questions I had. I felt completely comfortable in their care, and they really helped ease my worries, especially during the egg retrieval.
Describe your experience with Kentucky Fertility Institute.
I had a really great experience with KFI. The only weakness is response time if you call. They do not have a live person answer the phone, and that can result in several days before you hear back. But they are very responsive through patient portal or email.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
My IVF package was $13500 not including medication but including ICSI and one transfer. Each IUI cost around $1000 total I think, including medication.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
For my age and history, Dr. Hunter strongly suggested we do a single embryo transfer. Given my height, BMI, and fitness level, Dr. Hunter believed I could handle a twin pregnancy, so he did not completely rule out multiple embryo transfer for our situation. However, he explained that each embryo has a higher chance in resulting in pregnancy in my situation if you do a single embryo transfer.
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
9
I could not speak more highly of a doctor than Dr. Justice. She was a smiling face at every single visit. She maintained a unmatched level of optimism, while still staying realistic. I never felt rushed at appointments and she listened to me, answering every question and explaining each step of the process....She still made sure to detail all the options I had available, drawing pictures for me to get a more clear understanding. I was never pushed into any decisions.
The clinic [KY Fertility Inst] was able to work with my schedule and give me appointment times that worked well for me. The office is clean and organized, with refreshments in the waiting room. They were always friendly and were right on time with appointments typically....IVF was roughly $13,500 with $600 for anesthesia. This included monitoring appointments, retrieval, transfer, first blood beta, 1 year of storage for the embryos. Medications were about $5000.
Age
29
Treated
2018
Success with this Doc
Yes
Race
European
Income
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
9
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
I could not speak more highly of a doctor than Dr. Justice. She was a smiling face at every single visit. She maintained a unmatched level of optimism, while still staying realistic. I never felt rushed at appointments and she listened to me, answering every question and explaining each step of the process. I always knew she had my best interests in mind when making any decisions about my care. I came into the initial consult requesting IVF. She still made sure to detail all the options I had available, drawing pictures for me to get a more clear understanding. I was never pushed into any decisions. She has a way of making people feel like her most important patient, always asking about my day to day life while at visits (remembering things we discussed before) and personally calling with the blood beta hcg levels after transfer. I will definitely trust her with my future care.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Trust her expertise. You're in good hands.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice has fantastic bedside manner while making sure you're clear on everything that's going on. She always makes you feel like you're her most important patient, never seeming rushed or stressed.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
Birth control for 19 days. Gonal-F 225 and Menopur 75 for 8 days (Cetrotide for 3 days) Triggered on Day 9 with Lupron for retrieval the morning of day 11. Cabergoline started on day of trigger. Egg retrieval and freeze-all cycle. Chose to do no testing on the embryos. Couple weeks on birth control before starting 2mg Estrace 3x a day orally. Lining was thin at ultrasound, so added 2mg vaginally. Lining developed a fluid pocket, which did not resolve after the next period. Hysteroscopy, polyp removal, d&c. New cycle with 2mg estrace 3x a day plus 1 vaginally. Tranfer about 3 weeks later.
Describe your experience with Kentucky Fertility Institute.
The clinic was able to work with my schedule and give me appointment times that worked well for me. The office is clean and organized, with refreshments in the waiting room. They were always friendly and were right on time with appointments typically.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
IVF was roughly $13,500 with $600 for anesthesia. This included monitoring appointments, retrieval, transfer, first blood beta, 1 year of storage for the embryos. Medications were about $5000.
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
She prefers to transfer 1 embryo. Fully educated us on the tradeoffs of transferring 2.
10
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Tiffany D. Justice at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
9
10
Dr. Hunter takes the time to listen and thoroughly answer questions. He is direct with expectations but tempered with compassion. You feel totally in control throughout the process, just with a really smart guide to help plot your course... Initially the treatment strategy was just to induce ovulation (I didn’t have regular cycles) and pair it with timed intercourse since my husband had no issues with sperm. We failed to get a positive result and in between cycles ended up with a large ovarian cyst that needed to be removed which was done so quickly and fairly easily with no complications via laparoscopic surgery by Dr. Hunter. Prior to the rounds of clomid and femara I underwent an HSG to make sure my tubes were clear and also had a polyp removed from my uterus. After the failed rounds of clomid and femara and cyst we decided to move on to IVF because I was nervous about more cysts recquiring surgery. We did an egg retrieval after a fairly aggressive stims cycle and planned for a frozen transfer of a day 5 embryo. We opted for frozen versus fresh cycle because of my age I was more at risk to be a high responder and develop OHSS. We retrieved 14 eggs and ended up with 3 day 5 embryos (2aa grade). We did two frozen transfers 1 resulting in a negative test and another where we transferred the remaining two and one implanted but didn’t make it past 6 weeks. We are now considering another round of IVF with PGS testing to ensure we have quality embryos and are doing a saline ultrasound to make sure my uterus still looks clean.
The clinic [KY Fertility Institute] is clean, comfortable, and welcoming. We have rarely ever had to wait more than 15-20 minutes to go back for labs or ultrasound or to see the doctor. Overall it is a very nice facility and easy to navigate and get to.... Carol is everything you need in an ivf care coordinator— efficient, warm and compassionate, encouraging and an amazing advocate and cheerleader.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr. Hunter takes the time to listen and thoroughly answer questions. He is direct with expectations but tempered with compassion. You feel totally in control throughout the process, just with a really smart guide to help plot your course.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Come with questions and listen to your gut.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Calls you directly to discuss results, quick to respond to email questions, personalized care, etc
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
Initially the treatment strategy was just to induce ovulation (I didn’t have regular cycles) and pair it with timed intercourse since my husband had no issues with sperm. We failed to get a positive result and in between cycles ended up with a large ovarian cyst that needed to be removed which was done so quickly and fairly easily with no complications via laparoscopic surgery by Dr. Hunter. Prior to the rounds of clomid and femara I underwent an HSG to make sure my tubes were clear and also had a polyp removed from my uterus. After the failed rounds of clomid and femara and cyst we decided to move on to IVF because I was nervous about more cysts recquiring surgery. We did an egg retrieval after a fairly aggressive stims cycle and planned for a frozen transfer of a day 5 embryo. We opted for frozen versus fresh cycle because of my age I was more at risk to be a high responder and develop OHSS. We retrieved 14 eggs and ended up with 3 day 5 embryos (2aa grade). We did two frozen transfers 1 resulting in a negative test and another where we transferred the remaining two and one implanted but didn’t make it past 6 weeks. We are now considering another round of IVF with PGS testing to ensure we have quality embryos and are doing a saline ultrasound to make sure my uterus still looks clean.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Carol is everything you need in an ivf care coordinator— efficient, warm and compassionate, encouraging and an amazing advocate and cheerleader.
Describe your experience with Kentucky Fertility Institute.
The clinic is clean, comfortable, and welcoming. We have rarely ever had to wait more than 15-20 minutes to go back for labs or ultrasound or to see the doctor. Overall it is a very nice facility and easy to navigate and get to.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
PGS was outsourced and runs about $5k A full IVF cycle— egg retrieval + fresh embryo transfer and all the monitoring, blood tests, labs, etc out of pocket is about $13k and split between the lab and the KY fertility institute. Plus and additional $600 for anesthesia for egg retrieval. A FET is about $4,500 Medication for an IVF cycle runs between $3,800 and 6k and is not included in the package price of 13k
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
To my knowledge KY Fertility Institute has never had a case of multiple gestation more than twins and would prefer to keep it that way. Their goal is a safe and healthy pregnancy, which generally means one. They present all the facts and figures and in most cases recommend a single embryo transfer but in certain cases will support transferring two as we did for our last frozen embryo transfer.
9
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Male Factor
10
10
He took his time to review all of our information prior to meeting with us. He was very up front and prepared with all the information regarding us trying another IVF cycle. I am personally employed in women's health and not once did I feel like Dr. Hunter assumed I already knew something. He treated me with the utmost respect and explained everything as though it was the 1st time we had gone though treatments.
We got daily calls [from Kentucky Fertility Institute] with updates on the embryos progress. In the end we had 2 embryos that made it to the blast stage and were frozen. Next we waited to get my hormones and uterus regulated and in optimal condition to accept the frozen embryos. We then had both embryos transferred and followed up I believe a week later for a blood pregnancy test which was positive!
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Male Factor
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
We absolutely loved Dr. Hunter. He took his time to review all of our information prior to meeting with us. He was very up front and prepared with all the information regarding us trying another IVF cycle. I am personally employed in women's health and not once did I feel like Dr. Hunter assumed I already knew something. He treated me with the utmost respect and explained everything as though it was the 1st time we had gone though treatments. He was always available and quickly returned after hours calls. He is a fantastic doctor and I would and even have referred one of my good friends to. If in the future my husband and I decide to further expand our family we will most definitely being going back to see Dr. Hunter.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
As lots of questions and be involved in your care. Dr. Hunter is very knowledgeable in his field and can answer all questions.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
After coming from a different office that resulted in a failed IVF cycle, Dr. Hunter made sure to make us feel confident in trying again to achieve our dream of starting a family. He presented us with all the information, talked to us specifically about our situation and was always available to conference with if any new questions arose. He made us feel very welcome at his practice and comfortable with our decision to try again after a failed cycle.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
We did a IVF cycle. It started with a sperm retrieval from my husband due to make infertility factor. The retrieval was done through a local urologist. Next we did a follicle stimulation cycle for me. This included 8 days of stimulation drugs with frequent ultrasounds to measure follicle growth. After the stimulation 7 eggs were retrieved, fertilized with my husband's sperm and incubated to grow for up to 6 days. We got daily calls with updates on the embryos progress. In the end we had 2 embryos that made it to the blast stage and were frozen. Next we waited to get my hormones and uterus regulated and in optimal condition to accept the frozen embryos. We then had both embryos transferred and followed up I believe a week later for a blood pregnancy test which was positive! We are now expecting twins due Nov 2018!
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
The nurse coordinator was more involved in my care behind the scene. She would send me email updates with lab results and medication changes. She also scheduled all of my follow up appointments based on what we needed to do next in the process. I didn't speak with her much in person, but when I did she was very helpful
Describe your experience with Kentucky Fertility Institute.
This is a very strong practice that is up and coming. They really have it all in 1 place. Male and female infertility testing, lab, diagnostics, embryology lab, frozen storage, just everything. It is nice and gives you peace of mind knowing everything is in 1 place
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
The total cost for retrievals, medications and transfers we spent around $15,000. This office accepts insurance and did file claims for consolations and some lab work with insurance. Many other procedures in IVF an non covered by insurance. They offered a military discount to us since my husband is active duty. They also had financing options as well as medication discount plans that were very beneficial in reducing costs on some of the high priced stimulation drugs.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Dr. Hunter recommended that we only transfer 1 of our 2 embryos, but after discussing with him the fact that we already had 1 failed cycle and only 2 embryos we all agreed that transferring 2 would be a good option for us. We did discuss all of the risks associated with a possible multiple order pregnancy resulting from this transfer and felt comfortable with our decision.
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
10
Dr. Justice always was kind, easy to talk to and never rushed me. She was always very open and honest and encouraging... is extremely knowledgeable about all things Fertility. She was always available, even coming in early and staying late to fit my schedule. She knew financing was a challenge and did all she could to make my experience as affordable as possible. She was calm, caring and treated my family like family (not patients). She gradually went through a course of treatment and did not rush us to make rash or expensive decisions. She was amazing! I would recommend her to anyone.
Carol [nurse at Kentucky was easy to access, knowledgeable and kind. She wanted the best care for me and always was reassuring...Costs were expensive - about $14000 for the ivf plus medications (another $8,000-10,000) the IUIs were about $500 each, the ultrasounds were about $100 each...The clinic is friendly, everyone knows your name and your backstory and goes above and beyond to meet your needs. They are a plethora of information for anyone who is going through an infertility journey. The only weakness we saw was in the billing department. They overlooked many bills and sent us lots of bills years after the service that we did not know existed.
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
10 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
10
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice is extremely knowledgeable about all things Fertility. She was always available, even coming in early and staying late to fit my schedule. She knew financing was a challenge and did all she could to make my experience as affordable as possible. She was calm, caring and treated my family like family (not patients). She gradually went through a course of treatment and did not rush us to make rash or expensive decisions. She was amazing! I would recommend her to anyone.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Go in with questions and explain your expectations. Let Dr. Justice have all the information so she can create a plan.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice always was kind, easy to talk to and never rushed me. She was always very open and honest and encouraging.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
Carol was easy to access, knowledgeable and kind. She wanted the best care for me and always was reassuring.
Describe your experience with Kentucky Fertility Institute.
The clinic is friendly, everyone knows your name and your backstory and goes above and beyond to meet your needs. They are a plethora of information for anyone who is going through an infertility journey. The only weakness we saw was in the billing department. They overlooked many bills and sent us lots of bills years after the service that we did not know existed.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
Costs were expensive - about $14000 for the ivf plus medications (another $8,000-10,000) the IUIs were about $500 each, the ultrasounds were about $100 each
Describe Tiffany D. Justice's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Since I have two children already, Dr. Justice was firm in her choice to transfer one embryo. We wanted one child. She was fairly confident that if we transferred multiples we would conceive multiples.
10
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
7
7
Dr Justice is very kind and has a gentle demeanor. She is realistic and honest. Her personality is laid back and almost feels shy at first, so it initially took me a couple of visits to warm up to her. She is wonderful... We had 4 failed IUIs. The first 2 using letrozole only. After the first 2 failed, we did a Hysterosalpingogram with normal results. My husbands initial count was great however morphology was quite low. Throughout the course of attempts his count was between 6 and 15 million, with morphology improving somewhat. After the fourth failed IUI she recommended IVF as the best way to get a positive pregnancy test.
Very kind staff [at Kentucky Fertility Institute], beautiful facility. Organized throughout the entire process. The phlebotomist was incredible with the most amazing personality. Very quick to return phone calls. The clinic is fairly new so no reported data exists that i was able to find and when I asked in an email, i never got an answer. Pricing is fair, although we left the clinic to go with a more experienced one near by that offered a self pay discount as my insurance does not cover any of the procedure.
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
7
7
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
As stated already, her personality seems shy at first and it took me a few visits to warm up to her. She is gentle, very calming, and explains everything in the plan of care in great detail, as well as during the procedure. She is compassionate but not a warm and fuzzy kind of person. She sets realistic expectations.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
That she is fairly new to RE but is very knowledgeable
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr Justice is very kind and has a gentle demeanor. She is realistic and honest. Her personality is laid back and almost feels shy at first, so it initially took me a couple of visits to warm up to her. She is wonderful.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
We had 4 failed IUIs. The first 2 using letrozole only. After the first 2 failed, we did a Hysterosalpingogram with normal results. My husbands initial count was great however morphology was quite low. Throughout the course of attempts his count was between 6 and 15 million, with morphology improving somewhat. After the fourth failed IUI she recommended IVF as the best way to get a positive pregnancy test.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Stacy)
Stacy was great. She did 2 of my IUI transfers. Explained everything, very helpful answering questions, calming and kind.
Describe your experience with Kentucky Fertility Institute.
Very kind staff, beautiful facility. Organized throughout the entire process. The phlebotomist was incredible with the most amazing personality. Very quick to return phone calls. The clinic is fairly new so no reported data exists that i was able to find and when I asked in an email, i never got an answer. Pricing is fair, although we left the clinic to go with a more experienced one near by that offered a self pay discount as my insurance does not cover any of the procedure.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
IUIs were around $500 each, with the bill split between a lab cost and procedure cost. My labs and the hsg was covered by insurance. One round of IVF with genetic testing was around $28,000. I do not recall if this included ICSI. This included 1 year of freezing any available embryos.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to convey critical information
Describe the specific things that went wrong at Kentucky Fertility Institute.
The first sperm count given to us was pre-washing, and this was not conveyed to us. Both my husband and I thought his count had dropped dramatically with the first 3 IUIs because we were then being told the count post wash. It was an easy miscommunication, but would have been nice to know and not worry as much!
7
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
10
10
I have had to go in for weekend appointments [with Dr. Hunter]. He has never seemed bothered by me bothering him on weekends. He is always patient and kind. He always asks if I have any questions or concerns to ensure that we are all on the same page. And, on more than one occasion he has offered to meet with me in his office to discuss future treatment...very understanding and will not continue to do treatments that aren’t working. He will make appropriate changes to the plan of care to help reach the final goal of pregnancy.
Whenever I have had to leave messages for nursing staff [at Kentucky Fertility Institute] to inquire about my care they are always prompt to respond and willing to answer any questions or address any concerns...The clinic is very clean and welcoming. They are also very prompt with care as I have rarely had to wait long to be called back for an appointment. After a couple visits the staff knew me by name when I would arrive for an appointment, giving that extra personal feel.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is always available when I need to get in to see him. I have had to call the weekend on call team more than once and I have had to go in for weekend appointments. He has never seemed bothered by me bothering him on weekends. He is always patient and kind. He always asks if I have any questions or concerns to ensure that we are all on the same page. And, on more than one occasion he has offered to meet with me in his office to discuss future treatment.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is very understanding and will not continue to do treatments that aren’t working. He will make appropriate changes to the plan of care to help reach the final goal of pregnancy.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
I feel like Dr Hunter and his staff really care about me. Everyone in the office is kind and every time I’m in for an appointment or procedure I feel as if I were to want to discuss where I am in my treatment or make any changes it would be welcome.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
My infertility is unexplained as no diagnosis could be found with either myself or my husband. My only issue was a short luteal phase. Dr Hunter felt that I would respond better with letrozole as opposed to clomid. We did 4 timed intercourse attempts with letrozole, ovidrel trigger shot for ovulation, and progesterone suppositories after ovulation. When those attempts failed we moved on to iui. Same medications, but iui as opposed to timed intercourse. I’ve now had 4 iui’s and am a week away from finding out if the 4th time was the charm.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Angie)
Nursing is very caring and understanding. Whenever I have had to leave messages for nursing staff to inquire about my care they are always prompt to respond and willing to answer any questions or address any concerns.
Describe your experience with Kentucky Fertility Institute.
The clinic is very clean and welcoming. They are also very prompt with care as I have rarely had to wait long to be called back for an appointment. After a couple visits the staff knew me by name when I would arrive for an appointment, giving that extra personal feel.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
IUI’s have been $500 per attempt. Monthly ultrasounds to assess follicle growth have sometimes been covered by insurance, but not always. When I have done self pay for those, they have been $175. Other than that, I have just had to pay prescription co pays for my medications.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kentucky Fertility Institute.
On my last cycle I had a nurse who doesn’t usually manage my care that I spoke to. I take my medication on cycle days 3-7. I called on day 1. On day 2 I had to call to make a second request for my medication. At this time she called in the script.
10
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
6
Age
33
Treated
2018
Success with this Doc
?
Treatment
Diagnosis
Unexplained
8
6
He takes a lot of time to explain his treatment plan to make sure you understand everything. He always asks if you have questions and will take as much time as needed to answer your questions. I have emailed him directly on one occasion and he responded within 2 minutes, which was incredibly impressive.... Dr. Hunter has been very knowledgeable, friendly and patient. Sometimes his answers are too long and I'm worried to ask additional questions, as the visit may take longer than I have time for.
The wait time at this clinic [Kentucky Fertility Institute] is outrageous. Every visit I have been to so far (approx 6) I have waited 30 min in the waiting room. I have started showing up 15 min late for appointments so I only have to wait 15 min. The scheduling should be adjusted so patients are not scheduled so close together to correct this wait time. Dr. Hunter is very thorough and takes the time to answer all your questions, which I appreciate, but this should be taken into consideration when scheduling patients.
Age
33
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Diagnosis
Unexplained
8
6
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
I'm currently still in treatment, so I can't give too many specifics. However, so far Dr. Hunter has been very knowledgeable, friendly and patient. Sometimes his answers are too long and I'm worried to ask additional questions, as the visit may take longer than I have time for. He is very thorough. I have confidence I will be successful with Dr. Hunter
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Be patient with the process because Dr. Hunter will not rush anything. (The treatment plan, the visits, the start of IVF, etc).
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
He takes a lot of time to explain his treatment plan to make sure you understand everything. He always asks if you have questions and will take as much time as needed to answer your questions. I have emailed him directly on one occasion and he responded within 2 minutes, which was incredibly impressive. There are only two doctors at the practice, but one is always on call and will answer phone calls to ensure you get the answers you need.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol)
I am at the beginning of treatment, but so far, the nurse has been very responsive to emails/phone calls. She is organized and made sure I understood the injection calendar.
Describe your experience with Kentucky Fertility Institute.
The wait time at this clinic is outrageous. Every visit I have been to so far (approx 6) I have waited 30 min in the waiting room. I have started showing up 15 min late for appointments so I only have to wait 15 min. The scheduling should be adjusted so patients are not scheduled so close together to correct this wait time. Dr. Hunter is very thorough and takes the time to answer all your questions, which I appreciate, but this should be taken into consideration when scheduling patients.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
With my insurance, one round of IVF was approx $3,500, plus prescription meds, which is much more expensive than when I saw a doctor in a neighboring state.
8
Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
Unexplained
9
10
My experience with Dr. Hunter began with a consultation and a review of my reproductive/gynecological history to date. From there, we scheduled an hsg test, followed by a monthly drug regimen. Dr. Hunter is great at answering questions, showed compassion regarding the ectopic pregnancy I experience before beginning treatments with his office, and makes himself as available as possible to his patients.... I take Ovidrel on days 3 through 7 of my cycle.
At Kentucky Fertility Institute, I am greeted by name when I walk through the door.... The clinic is clean, comfortable, and welcoming. The administrative side of the clinic is usually efficient, and I've never had issues scheduling an appointment.... The nursing staff are incredibly kind, friendly, and compassionate. They are also knowledgeable and helpful with questions.... Ultrasounds are $175. Total cost of medications per month is about $110 - $115, with the trigger shot being the most expensive (about $80 per shot).
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Unexplained
9
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
My experience with Dr. Hunter began with a consultation and a review of my reproductive/gynecological history to date. From there, we scheduled an hsg test, followed by a monthly drug regimen. Dr. Hunter is great at answering questions, showed compassion regarding the ectopic pregnancy I experience before beginning treatments with his office, and makes himself as available as possible to his patients.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Don't be afraid to ask questions. While he tries to be thorough, there can be a lot to cover during any given appointment. He is also great with email follow-up if you think of questions after your appointment.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
At Kentucky Fertility Institute, I am greeted by name when I walk through the door. The nurses and Dr. Hunter are incredibly kind, patient, and supportive. I feel listened to, and I feel they go above and beyond to answer my questions and address my concerns.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I am still in treatment with Dr. Hunter. During any given cycle, I take Ovidrel on days 3 through 7 of my cycle. I go in for an ultrasound between days 11 and 13, followed by a trigger shot and a daily dose of Progesterone for the next two weeks or until the start of my next cycle. The rationale for this treatment is based on other testing I've had done - my hsg was normal, my thyroid levels are normal, my testosterone levels are a bit high, etc. I'd also noticed that I tend to ovulate a bit late in my cycle naturally. My husband also had a sperm analysis, which came back normal as well.
Describe your experience with the nursing staff.
The nursing staff are incredibly kind, friendly, and compassionate. They are also knowledgeable and helpful with questions.
Describe your experience with Kentucky Fertility Institute.
The clinic is clean, comfortable, and welcoming. The administrative side of the clinic is usually efficient, and I've never had issues scheduling an appointment. The only downside for me is their location (not exactly close to my home or office), but the clinic's pros far outweigh this minor inconvenience.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Ultrasounds are $175. Total cost of medications per month is about $110 - $115, with the trigger shot being the most expensive (about $80 per shot). We are considering IUI as our next step; the office quoted this treatment at $500 per cycle.
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
n/a
9
Doctor
Robert Hunter II
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
10
10
During our first visit Dr.Justice sat down with my husband and I and went through our history. It didn’t feel rushed or impersonal, which I was expecting. From that meeting she gave us a specific plan on how she wanted to approach treatment. She wrote every step down for us so that we understood what we would be doing and when.... The only weakness I can think of was explanation of side effects. Even then she does explain what the medication does and why I am taking it. I am beyond thankful for Dr.Justice and would recommended her to anyone struggling to conceive.
Everyone [Kentucky Fertility Institute] makes every effort to make sure you are comfortable and create an environment that is welcoming and calm. From the nurses, front staff, and my doctor I have been thoroughly impressed with everything.... Our nurse is fantastic! I have called her many time asking questions I have forgotten and she responds quickly and with as much information as she can! She is always compassionate when I call to tell her that we need to start again.
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
10
10
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
During our first visit Dr.Justice sat down with my husband and I and went through our history. It didn’t feel rushed or impersonal, which I was expecting. From that meeting she gave us a specific plan on how she wanted to approach treatment. She wrote every step down for us so that we understood what we would be doing and when. Coming from someone who likes a plan it was my first inclination that I was in the right place! At each appointment we were treated with respect and friendliness. Dr.Justice personally does the ultrasounds and every procedure that we have been through and each time she treats the procedure with hope. Always telling me first what happens WHEN I get pregnant not if I get pregnant. It gives me hope after seven years of infertility!!! Dr. Justice’s strength is in her compassion, her demeanor during visits keeps me from losing hope. The only weakness I can think of was explanation of side effects. Even then she does explain what the medication does and why I am taking it. I am beyond thankful for Dr.Justice and would recommended her to anyone struggling to conceive.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
I would say to ask questions. She is open to questions and answers them in a way that helps you to understand. So if your confused but afraid to ask questions, don’t be!
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Every time I see Dr.Justice she is warm and friendly and her and her staff treat me wonderfully at every appointment.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
We began with just using progesterone since I was later in my cycle on our first meeting with Dr.Justice. The second month I came in for a baseline ultrasound. I was then put on Letrozole, two per day for five days. Then I came in for another ultrasound to determine how many eggs were mature.After that I was to self administer Ovidril on day twelve of my cycle. After 36 hours the IUI was performed. Two days after the IUI I started progesterone for 12 days. A negative pregnancies test was the result of the first IUI. We did the same procedure for the second but my progesterone was increased to twice a day instead of once a day. Still waiting on the results of the second IUI.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Candy)
Our nurse is fantastic! I have called her many time asking questions I have forgotten and she responds quickly and with as much information as she can! She is always compassionate when I call to tell her that we need to start again. During appointment she makes sure I am comfortable and talks about our families in order to make it a little less nerve wracking.
Describe your experience with Kentucky Fertility Institute.
I have only been with this clinic for three months but it has been a wonderful experience, as least as far as it can be when dealing with infertility. Everyone makes every effort to make sure you are comfortable and create an environment that is welcoming and calm. From the nurses, front staff, and my doctor I have been thoroughly impressed with everything. I know it sounds cliche but I have really no complaints nor have a seen any obvious weaknesses! I would recommend this clinic to anyone and everyone who is experiencing infertility.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
Letrozole- 25.00 Ultrasound (2)- 350 IUI- 500 Progesterone- 45.00
10
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Treatment
5 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage
9
9
Dr Hunter is patient and calmly answers all questions we have. He explains treatment options and potential risks. He is very easy to get in touch with and Is personable and supportive. He answers after hours when needed.... I came to the clinic with pcos and past treatment of clomid and Letrozole. Because I was unsure if I ever ovulated in the past (unable to be sure by home tests), it was decided we would do Letrozole with trigger shots and monitored ovulation and timed intercourse.
KFI is great. Everyone at the clinic is caring and kind. They always remember my name and give great, personalized care.... The nursing staff at KFI are very compassionate. They are personable and answer questions.... My consultation was free. I had a hysteopscopy and D&C so I owed for that to hit my insurance deductible. I paid for bloodwork. I paid what my insurance didn’t cover for ultrasounds and HSG. I paid out of pocket for trigger shot each month and paid copay for Letrozole
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage
9
9
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter is patient and calmly answers all questions we have. He explains treatment options and potential risks. He is very easy to get in touch with and Is personable and supportive. He answers after hours when needed.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
I would say come ready with you questions and he will be happy to answer them and to explain the process of treatment. I would suggest asking for details of bloodwork.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
Dr Hunter treated my husband and I like humans. He is very personable, explains everything thoroughly and answers all our questions in a respectful and understanding manner.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
I came to the clinic with pcos and past treatment of clomid and Letrozole. Because I was unsure if I ever ovulated in the past (unable to be sure by home tests), it was decided we would do Letrozole with trigger shots and monitored ovulation and timed intercourse. First a hystroscopy was completed due to past hyperplasia. Then I came in monthly to get ultrasounds to check my lining and follicles before taking the trigger shot. After 5 to 6 months of negative pregnancy tests, I did a HSG test. It showed that I had both follopian tubes blocked from the center out. It was recommend that our current treatment stop and we move either to IVF or laparoscopy surgery. We plan to move to IVF soon
Describe your experience with the nursing staff.
The nursing staff at KFI are very compassionate. They are personable and answer questions.
Describe your experience with Kentucky Fertility Institute.
KFI is great. Everyone at the clinic is caring and kind. They always remember my name and give great, personalized care. Angie at the front desk is always great and is discreet and kind about any billing or Lyme my needed. All the staff put the patients first
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
My consultation was free. I had a hysteopscopy and D&C so I owed for that to hit my insurance deductible. I paid for bloodwork. I paid what my insurance didn’t cover for ultrasounds and HSG. I paid out of pocket for trigger shot each month and paid copay for Letrozole
Describe Robert Hunter II's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kentucky Fertility Institute.
Have not experienced that yet
9
Doctor
Robert Hunter II
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Robert Hunter II at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
8
8
She [Dr. Justice] has a very good bed side manner. She makes sure you are comfortable with the whole treatment plan. She is very kind and thoughtful. She even came in on Thanksgiving to do our 2nd IUI.... I would like her to maybe be open to adjusing timing after a few negative cycles. We just seem to keep trying the same things.... We have been trying Letrizol cycle days 3-7. Ultrasound on day 10 to measure folicles. Then depending on the size of the folive we usually do the shot to induce ovulation on day 10-11.
Very friendly front desk [Kentucky Fertility Institute]. Normally greets us by our first name. We don't normally have to wait very long. Usually very descreat about everything. On the negative side. Billing is a mess! Did not receive a bill for the first 6 months I was there.... [Nurse] Usually calls back after leaving a message in about 30min-1hr. Very compassionate on the phone (normally I'm calling to tell her the test was negative).
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
8
8
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Very friendly. Answered all my questions throughly. Seems to be very knowledgeable with infertility. Doesn't push more on you than you can handle. I would like her to maybe be open to adjusing timing after a few negative cycles. We just seem to keep trying the same things.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Ask questions and make suggestions about your treatment and what you want.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
She has a very good bed side manner. She makes sure you are comfortable with the whole treatment plan. She is very kind and thoughtful. She even came in on Thanksgiving to do our 2nd IUI.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
We have been trying Letrizol cycle days 3-7. Ultrasound on day 10 to measure folicles. Then depending on the size of the folive we usually do the shot to induce ovulation on day 10-11. If we choose IUI that month we will do that on day 12. Otherwise its just planed intercourse. 2 days after ovulation we start progesterone suppositories. We do those for 2 weeks and then test for pregnancy. If the test is positive we would continue progesterone, if negative we stop it. We have not had a positive cycle with this treatment plan.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Candy)
She's excellent. Answering all my questions. Usually calls back after leaving a message in about 30min-1hr. Very compassionate on the phone (normally I'm calling to tell her the test was negative).
Describe your experience with Kentucky Fertility Institute.
Very friendly front desk. Normally greets us by our first name. We don't normally have to wait very long. Usually very descreat about everything. On the negative side. Billing is a mess! Did not receive a bill for the first 6 months I was there. I have amazing insurance so I figured things were taken care of. Then received a big bill on one of the days we were supposed to do an IUI, and was told they switched billing systems. Now my bill doesnt match up with my EOB . Talked to the office manager but didn't get anywhere.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
IUI was typically about $500. Ultrasounds- $175. Ovidrill- $107
8
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
10
We tried a couple of medicated cycles on our own with times ovulation [with Dr. Tiffany Justice]. Then we moved to IUIs each time it didn’t work we increased our medication. Still with no success we are saving for IVF...She really explains everything and makes sure your comfortable with the plan. Even when I am upset and frustrated the treatment is not helping. She stays and just talks and comforts me. She gives a hug every visit and tells me she loves me and we are going find something that works. I love Dr. Justice and her office so much!
From the moment you walk in the office [Kentucky Fertility Institute] they great you by name. You can call or email with your question and I always get a quick response...It’s a beautiful office! Very clean and modern! The staff really treat each patient like a human and not like a number! They always available if you need anything or have questions regarding your treatment. They have hours on Saturday and Sunday as well.
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
No
Race
Native American, Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr Justice is the nicest most personable doctor I have ever had. I truly wish I could see Dr Justice for every medical problem I have. I trust her so much and she truly cares! She will sit and explain everything to you. She always makes sure I am ok with everything and really cares about her patients. She is an amazing doctor!
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
Don’t give up! I have wanted to give up so much! I know Dr Justice is going to help me become a mom and I can’t wait. She is amazing!!
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice is amazing! From the moment you walk in her office they greet you by your first name. Dr Justice is so kind and caring. She really explains everything and makes sure your comfortable with the plan. Even when I am upset and frustrated the treatment is not helping. She stays and just talks and comforts me. She gives a hug every visit and tells me she loves me and we are going find something that works. I love Dr. Justice and her office so much!
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
We tried a couple of medicated cycles on our own with times ovulation. Then we moved to IUIs each time it didn’t work we increased our medication. Still with no success we are saving for IVF
Describe your experience with the nursing staff.
From the moment you walk in the office they great you by name. You can call or email with your question and I always get a quick response
Describe your experience with Kentucky Fertility Institute.
It’s a beautiful office! Very clean and modern! The staff really treat each patient like a human and not like a number! They always available if you need anything or have questions regarding your treatment. They have hours on Saturday and Sunday as well.
10
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Justice makes sure you understand everything you are going through and taking. She is always available to help you with questions whenever you need her. She is flexible with scheduled. Her personality is always positive and she provide much comfort knowing I have her as my doctor.... Dr. Justice started me out on times intercourse and progesterone supplements. After 3 cycles of negatives we moved on to IUI with the HCG shot and progesterone supplements. After 3 negatives with that we began IVF treatment.
All staff on Kentucky Fertility Institute is welcoming, knowledgeable and helpful. Carol is always available for questions at all times of the day which is very helpful since things can arise at any moment when going through fertility treatments. She is wonderful!...Costs were typical for any infertility treatment... Kentucky Fertility Institute is very warm and welcoming with all the latest technology for your treatment. Going through this process is very uncomfortable so the fact that this office is so welcoming and warm really helps ease the nerves.
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice makes sure you understand everything you are going through and taking. She is always available to help you with questions whenever you need her. She is flexible with scheduled. Her personality is always positive and she provide much comfort knowing I have her as my doctor.
What's one piece of advice would you give a prospective patient of Tiffany D. Justice at Kentucky Fertility Institute?
To definitely have her as your doctor because she is amazing.
During treatment, were you treated like a number or a human with Tiffany D. Justice at Kentucky Fertility Institute?
Dr. Justice takes time to explain everything you are about to go through. She takes your treatment personally and follows up with you as well. I felt like she was personally invested in the outcomes and having her as my doctor has given me a feeling of comfort through it all.
Describe the protocols Tiffany D. Justice used in your cycles at Kentucky Fertility Institute and their degree of success.
Dr. Justice started me out on times intercourse and progesterone supplements. After 3 cycles of negatives we moved on to IUI with the HCG shot and progesterone supplements. After 3 negatives with that we began IVF treatment. We went on all injections to start egg retrieval process. Began taking estrogen and PIO and Crinone. I have had 2 transfers from this cycle. The first did not take so she scheduled an ERA finding I needed one more day of progesterone. The second transfer has been successful so far.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Carol Powers)
All staff on Kentucky Fertility Institute is welcoming, knowledgeable and helpful. Carol is always available for questions at all times of the day which is very helpful since things can arise at any moment when going through fertility treatments. She is wonderful!
Describe your experience with Kentucky Fertility Institute.
Kentucky Fertility Institute is organized and clean. I always feel comfortable there. Kentucky Fertility Institute is very warm and welcoming with all the latest technology for your treatment. Going through this process is very uncomfortable so the fact that this office is so welcoming and warm really helps ease the nerves.
Describe the costs associated with your care under Tiffany D. Justice at Kentucky Fertility Institute.
Costs were typical for any infertility treatment
10
Doctor
Tiffany D. Justice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Tiffany D. Justice at Kentucky Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor, Other
10
10
When I first met with Dr Hunter I was relieved to know that someone truly cared about what I was going through and took me seriously. He was great at spending time to understand my particular situation and what my overall goals are.... He responds very quickly to messages and will even call after hours if needed to make sure that I am not having to wait on test results any longer than I have to.... I was diagnosed with endometriosis by my obgyn and after 6 months of being unable to conceive
I have enjoyed every aspect of this clinic [Kentucky Fertility Institute]. The front desk coordinator Angie is so positive and helpful. She is always smiling and is very knowledgeable. The staff as a whole are all so friendly and welcoming, always smiling, and calling me by name as soon as I walk through the door. The facility is clean, quiet, comforting, and you can tell the equipment is state of the art.... My husband had a repeat semen analysis done and was supposed to have an extra, more in depth test ordered to be performed on his sample
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor, Other
10
10
How was your experience with Robert Hunter II at Kentucky Fertility Institute?
When I first met with Dr Hunter I was relieved to know that someone truly cared about what I was going through and took me seriously. He was great at spending time to understand my particular situation and what my overall goals are. He always fully explains all options and does not push me towards one or another. He explains risks and benefits of all options and allows me and my husband to make the choice on what works best for us. He is great about giving honest, direct feedback and suggestions. Some may see his directness as a negative; however, I appreciate that he does not try to sugar coat anything or give false hope. He is very knowledgeable about success rates and how each treatment is likely to respond to our particular situation. He responds very quickly to messages and will even call after hours if needed to make sure that I am not having to wait on test results any longer than I have to. So to sum up our journey so far....I was diagnosed with endometriosis by my obgyn and after 6 months of being unable to conceive, I decided to meet with Dr Hunter for a consultation. He immediately took all of my concerns into consideration. He began with lab work and a HSG. The lab work revealed some thyroid and vitamin imbalances that were easily treated as well as some genetic conditions that I was a carrier of. He thoroughly explained what each condition was, the prevalence of it, and what our odds were of passing it on to our child. He discussed this is great detail until we felt comfortable. In trying to do the HSG he discovered that I had cervical stenosis from scar tissue and he was not able to advance the catheter all the way through my cervix to perform the procedure. We then decided to proceed with a hysteroscopy to clear the scar tissue and examine the inside of my uterus. The procedure went well and we felt ready to move forward. Initially my husband also had a semen analysis done which showed poor sperm parameters across the board. It was repeated a couple months later and again it was poor. We decided to proceed with low dose Clomid and an IUI to see what would happen. When I went in for my follicle scan before the IUI we discovered that my body responded too well to the clomid (producing 6-8 mature follicles) and our IUI was cancelled for fear of multiple follicles being fertilized. He then switched me to low dose Letrozole. We had a much more controlled outcome with that, only 2 mature follicles. This time we decided to use the trigger shot Ovidrel to trigger ovulation. When we went to have the IUI done a few days later, my husbands sperm count was once again low and all parameters poor. We proceeded anyway after being cautioned by Dr Hunter that the chances of success were poor. We were unsuccessful and at that point we were referred to a reproductive urologist for my husband to be evaluated further. It was discovered that he has varicoceles and the doctor placed him on FertilAid vitamins to see if there were any improvements. About a month or two later, we decided to try to Letrozole and IUI again. Again I produced 2 mature follicles. I used ovulation test strips, ovulated on my own and when we went for our IUI we were surprised to find that his sperm count had improved significantly to 13 million. We were hopeful but unfortunately this too was unsuccessful. We decided to take a few months off from fertility treatments and are now currently working with Dr Hunter to determine what the best next step is for us as I feel as though my endometriosis has gotten worse due to spotting before starting my period and very painful ovulation. He validated my concerns and discussed multiple options for us. He explained why each once is reasonable and also the cons for each one. My husband and I are now currently discussing what we feel is best. He has been so great throughout this whole process and is very understanding of our concerns. He is very positive about our situation while maintaining realistic goals and expectations. I am so pleased by our care so far with Dr Hunter and would certinatly recommend him to anyone experiencing fertility related issues.
What's one piece of advice would you give a prospective patient of Robert Hunter II at Kentucky Fertility Institute?
Keep an open mind. Dr Hunter is great about giving multiple options about treatments, testing, surgeries, etc and talking you through them step by step. There are things that I never thought would have been a part of my journey but after hearing the risks and benefits and all my options, I have learned that this process has a lot of ups and downs and a lot of surprises so be prepared to stand up for what you want, trust your doctor, but keep an open mind as well because there are things throughout this journey that you don’t consider or you need to think about it a different way and Dr Hunter is great at facilitating that.
During treatment, were you treated like a number or a human with Robert Hunter II at Kentucky Fertility Institute?
From the moment I walked in to the office, I was greeted by name and with a smile and made to feel very welcomed. Dr. Hunter refers to both me and my husband by name (rather than just “your husband”) and always greets us with a hand shake. He remembers details such as treatment/outcomes that we have had in the past and what I do for a living. It is very refreshing to feel like the staff in general truly care about you as a person and not just you as the patient.
Describe the protocols Robert Hunter II used in your cycles at Kentucky Fertility Institute and their degree of success.
The plan for my first treatment cycle was the lowest dose clomid to help produce more mature follicles with a trigger ovulation shot (Ovidrel) and IUI. When I went for my pre-IUI ultrasound, I had produced 6-8 mature follicles and the IUI was cancelled for fear of fertilizing multiple follicles. I was then switched to the lowest does Letrozole to try to control my ovaries’ response. I went in for a follicle scan and had produced 2 mature follicles but they were still a little small so a few days later we repeated the scan and it was determined that they were large enough to use the ovulation trigger shot and proceed with IUI a couple days later. When we went in for our IUI, my husband’s sperm parameters were very poor but we proceeded anyway although Dr Hunter cautioned us of the likely negative outcome. Unfortunately we were not successful and after seeking treatment for my husband’s low sperm count we decided to do the Letrozole and IUI again. This time at my follicle scan I had 2 mature follicles again and was told when to take my trigger shot unless I got a positive ovulation test before then which I did. So we did the IUI the next day with significantly improved sperm count and motility. We were able to use 13 million compared to the previous 1 million in our previous cycle. Unfortunately that cycle was unsuccessful as well and we are currently in the process of deciding how we want to proceed for our next cycle.
Describe your experience with your nurse at Kentucky Fertility Institute. (Assigned nurse: Stacey Nalley)
Stacey has welcomed me at every appointment with the exception of one. She is the one who always takes me to my room and assists Dr Hunter or is present with him during exams. She is always smiling and has such a positive attitude. She remembers little details about me such as if I do something different with my hair or asks how school is going. That makes me feel like she truly cares about me as a person. She cheers me on, comforts me, and provides tissues when I need them. I appreciate all that she does and I think she is a great partner to Dr Hunter.
Describe your experience with Kentucky Fertility Institute.
I have enjoyed every aspect of this clinic. The front desk coordinator Angie is so positive and helpful. She is always smiling and is very knowledgeable. The staff as a whole are all so friendly and welcoming, always smiling, and calling me by name as soon as I walk through the door. The facility is clean, quiet, comforting, and you can tell the equipment is state of the art. I like that Dr Hunter meets with me in his office when we need to have a lengthy conversation instead of in an exam room. The staff is great at respecting privacy. They offer free coffee and drinks in the waiting room which sometimes is the little pick-me-up that you need. I appreciate how organized they are and how everything seems to run smoothly. Overall I am very pleased with KFI.
Describe the costs associated with your care under Robert Hunter II at Kentucky Fertility Institute.
Unfortunately my insurance doesn’t cover any fertility treatments or appointments and only some medications. The Clomid and Letrozole were covered by insurance costing about $10 for each. Each IUI cost about $500 excluding medications and follicle scans. The trigger shot costs roughly $140. The hysteroscopy procedure costed about $900. I believe the semen analysis costs somewhere between $100-150. Once all this was paid for I believe I owe somewhere between $1200-2000 out of pocket for visits and ultrasounds.
What specific things went wrong at Kentucky Fertility Institute?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kentucky Fertility Institute.
My husband had a repeat semen analysis done and was supposed to have an extra, more in depth test ordered to be performed on his sample however, it was not ordered so only the regular semen analysis was performed. The staff apologized and we were offered to come in and do the test again free of charge. It ended up not being a big deal at all. I did appreciate that they immediately apologized and did the right thing by offering to do it for free due to their error.
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Doctor
Robert Hunter II
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Kentucky Fertility Institute
Louisville
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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