Dr. Brown remembers my name, where I grew up and what my goals are. It seems simple but she treats me like a person and listens to me at every stage. She walks me through each step with as much detail as I ask and pauses when I need a break... She has been my partner in my journey before I had one and I now our coach as we navigate our fertility journey together...Her number one goal for me is what I have stated my number one goal is and she has provided all the options to make it a reality without pressure to do the "right thing".
The clinic is still finding its way. There is greater transparency than I have had with other clinics but less experience...Kindbody is really good at the easy stuff and, in my honest opinion, they have had a harder time with less straight forward cases...after months of fertility treatment you get to know your body and which arm or vein might be better, one nurse never listened and it was always painful, physically and emotionally, to work with her.
How was your experience with Hyacinth Nicole Browne at Kindbody?
Dr. Brown is honest, at times it can be a lot of information to receive. Dr. Brown will take my lead, am I in a position today, emotionally, to dig into all the possibilities or do I need her to focus on the one path we are on right now? Once I learned to set my boundaries and advocate for what type of care I wanted, Dr. Brown has been amazing. First I had to get past the fear and anxiety of every conversation, but that was more with me that Dr. Brown. She has never been cold. She is warm and empathetic and might want me to have a baby even more that I do! She has been my partner in my journey before I had one and I now our coach as we navigate our fertility journey together.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
Be clear is what you want and ask every question you have.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
Dr. Brown remembers my name, where I grew up and what my goals are. It seems simple but she treats me like a person and listens to me at every stage. She walks me through each step with as much detail as I ask and pauses when I need a break. Her number one goal for me is what I have stated my number one goal is and she has provided all the options to make it a reality without pressure to do the "right thing".
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
I have DOR, so we did multiple rounds of egg retrievals in an attempt to preserve my fertility. We did high dose cycles to try to stimulate multiple follicle growth but my body was not receptive and the high dose vs low dose protocol did not change the outcomes.
Describe your experience with the nursing staff at Kindbody.
Some are amazing and others are not. Some were compassionate and kind while others ignored me. After months of fertility treatment you get to know your body and which arm or vein might be better, one nurse never listened and it was always painful, physically and emotionally, to work with her.
Describe your experience with Kindbody.
The clinic is still finding its way. There is greater transparency than I have had with other clinics but less experience. The doctors have years are experience behind them but not at Kindbody. Kindbody is really good at the easy stuff and, in my honest opinion, they have had a harder time with less straight forward cases. The communication with Kindman who my partner had to work with to determine any fertility concerns on their end, has been really disappointing. If I hadn't worked with Kindbody prior and new about my partners male fertility issues, I would have sought a clinic with more experience with male fertility support. Right now we are working with Kindbody for me, Kindman for my partner, and the issue he needs resolved is being out sourced to another doctor because Kindman isn't able to provide that service.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
Cost isn't always clear and everything seems to be unsure if there is coverage. There are no clear answers and so much of that research has been on me as the patient to call my insurance company with the codes to determine cost and coverage.
What specific things went wrong at Kindbody?
- Lost paperwork
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Kindbody.
Kindbody has improved their communication via their website since I started working with them in 2019. Now they are more responsive but in the past I would have to reach out to get information that I was told would be sent to me. This included time sensitive protocol changes. My partner and I are seeing different doctors at the clinic and the communication between our doctors and back to us had been less than ideal. We have to chase them for updates or tell one doctor what the other one has been doing, I had assumed they would be communicating with each other more closely.
8
Doctor
Hyacinth Nicole Browne
7
Clinic
Kindbody
NYC Flatiron