Kindbody San Francisco

Here are specific examples of what went wrong if people want to see 1) Discrepancies in Medication Instructions - We experienced several discrepancies in instructions between Portal vs. Medical Instructions. One of these discrepancies led to confusion on instructions for the initial Frozen Embryo transfer that resulted in its cancellation. In person instructions: I was told to take Endometrin on Thursday 12/9 Portal instructions: Take Endometrin on 12/7. Outcome: I messaged kindbody to double check why I was getting two different instructions andthe nurse on call clarified the correct start date was 12/9. Messaged instructions: I was told to take Progesterone in oil 1x per day Portal instructions: Take it 3x per day. Outcome: Angela responded and said to take progesterone in oil 1x per day and then sent a message for someone to correct the portal dashboard message. Messaged instructions: I was cleared to take 200 mg Utogestran Portal instructions: Take 100 mg endometrin. Outcome: I messaged the Kindbody team, who consulted Dr. Foyouzi. They responded with an instruction to take 1 x 200mg Utogestran that morning. After inserting the Utogestran, I then received another call telling me not to take Utogestran any more, but by that point it was too late. Since I had already taken it, I was advised to not take any more and to switch to progesterone in oil every day from the next day. Portal Instructions: 1 x 50mg/day. The full dosage instruction of 50mg (1ML) was only visible when clicking on the notes section of the dashboard or looking at the full messages sent by the nurse in a different section of the portal, but was not listed on the dashboard message to acknowledge instructions. Outcome: As the syringe had a marked scale from 1-3, my husband assumed that a 50mg dose must correspond to 0.5 ML on the scale. This led to me getting half the dosage I needed and therefore a canceled transfer. Second egg retrieval. Dashboard instructions: Take 375 IU of Folistim In person instructions on Friday prior: 300 IU of Folistim Resolution: I messaged through the portal and it was clarified that the correct dose was 300 IU Medical Billing - Incorrect insurance authorizations and charge for a procedure we did not do. After waiting a week for the medical billing team to submit preauthorization for a second cycle, I received a call from WIN fertility (my insurance) saying I was approved for embryo freezing instead of a second IVF cycle. I called Kindbody to inform them of this mistake. They corrected it the next day and after repeated calls to WIN Fertility to fast track the application I was able to get an approval for a second IVF cycle, but was barely able to get drugs delivered in time. I received a message from billing charging us 4500 USD for a PGT in October that was not performed or authorized. I was contacted by three different people asking me to authorize the charge to my credit card. It required 4 emails and 2 left voicemails to those 3 different people before this was finally corrected and the charge removed. The insurance preapproval form to WINFertility should have been submitted Thursday 23 December, but was not submitted until Tues 28 Dec. Outcome: This resulted in a delayed shipping of the time sensitive Prometrium and Ovidrel prescriptions. After multiple lengthy and stressful calls back and forth between WINFertility and Optum Rx, during which they at first refused to transfer the prescription since the drugs were already in transit, the Prometrium prescription was ultimately able to be switched to our local Walgreens. Ovidrel had to be borrowed from Kindbody and replaced when it finally arrived at our home address.

We never grew any successful day 5 embryos after two rounds. Leaving my husband's sperm out on the counter for so long was really off-putting. There was just a lot of miscommunication. At one point, they sent my trigger instructions that said I should be on antibiotics, but I pointed that out since they hadn't mentioned it and they said "oh good catch, we'll take that out for next time, just ignore it." When we requested they send all of my information and history to CCRM, it took a super long time, and I had to follow up and remind them a bunch. It was just a headache. We were starting to get pushed to egg donation after only 2 cycles, which felt a little fast. They never recommended any supplements or helpful ideas, just to cut down my stress and see a therapist to help with anxiety. We switched clinics to CCRM. I didn't respond super well to my first protocol, so instead of retrieval, we pivoted and did an IUI. It actually worked and I got pregnant with twins. one stopped developing at 9 weeks, and we ended up losing our girl at a little over 20 weeks. I had previa and an abruption, and I bled basically my entire pregnancy. At a certain point, my membranes ruptured and I went into early labor. They have determined none of this was a problem with our daughter, just the placenta. And there was nothing wrong with it, just a really badly placed blood vessel and the fact that she was so low lying. I mention this to say that while I may not have many eggs retrieved per cycle, I can definitely get pregnant. Kindbody said an IUI would be pointless and pushed us to IVF right away.