Kindbody San Francisco

3 doctors work here

Rated 4.7
Strongly recommend: 28%Neutral: 28%Don't recommend: 44%4.7
28% strongly recommend
4 reviews
Operations
5.9
5.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6.5
6.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.8
8.8
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.3
6.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
16
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 2 offices

San Francisco
88 Sutter St
San Francisco, CA 94104
628.777.7064
Silicon Valley
4756 El Camino Real
Los Altos, CA 94022
650-445-4724

2 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
10
1
Age 38
3 IVF
Poor Egg Quality
Prefer not to answer
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr.Foyouzi was incredibly caring, knowledgeable, warm and communicative...was the only reason we stayed with Kindbody. She explained to us her thinkin and was willing to adjust the protocol as needed...expertise, availability and warmth somewhat made up for all the inaccuracies in billing, clin ops and the portal.
Our overall experience with Kindbody clinic was really bad...The people we had interacted with in person were wonderful but the billing team was horrendous and incredibly difficult to deal with...portal tends to be very inaccurate...You need to always double check and triple check the dosage on portal vs with the team. This was an unnecessary and stressful burden.
How was your experience with Nastaran Foyouzi at Kindbody San Francisco?
Dr. Foyouzi and Angela was the only reason we stayed with Kindbody. She explained to us her thinkin and was willing to adjust the protocol as needed. Their expertise, availability and warmth somewhat made up for all the inaccuracies in billing, clin ops and the portal.
During treatment, were you treated like a number or a human with Nastaran Foyouzi at Kindbody San Francisco?
Dr.Foyouzi was incredibly caring, knowledgeable, warm and communicative
Describe your experience with your nurse at Kindbody San Francisco. (Assigned nurse: Angela Cheung)
Angela was always available and there to answer and clarify questions.
Describe your experience with Kindbody San Francisco.
Our overall experience with Kindbody clinic was really bad. So just to clarify. The people we had interacted with in person were wonderful but the billing team was horrendous and incredibly difficult to deal with. They were trying to charge me 4500 USD for a PGT-A that we didn't do. They kept emailing me until I had told them to just check with the clinical team to verify that I did not get PGT-A for an embryo. They then adjusted the charge to 1900 because they realized they overcharged me with my office visits. If you chose kindbody, you need to always double check charges and compare it with your insurance company. They also submitted the wrong approval to our insurance company. Also their portal tends to be very inaccurate and doesn't follow the actual instructions and dosage given by the nursing team. You need to always double check and triple check the dosage on portal vs with the team. This was an unnecessary and stressful burden.
Describe the costs associated with your care under Nastaran Foyouzi at Kindbody San Francisco.
Costs are reasonable and affordable
What specific things went wrong at Kindbody San Francisco?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kindbody San Francisco.
Here are specific examples of what went wrong if people want to see 1) Discrepancies in Medication Instructions - We experienced several discrepancies in instructions between Portal vs. Medical Instructions. One of these discrepancies led to confusion on instructions for the initial Frozen Embryo transfer that resulted in its cancellation. In person instructions: I was told to take Endometrin on Thursday 12/9 Portal instructions: Take Endometrin on 12/7. Outcome: I messaged kindbody to double check why I was getting two different instructions andthe nurse on call clarified the correct start date was 12/9. Messaged instructions: I was told to take Progesterone in oil 1x per day Portal instructions: Take it 3x per day. Outcome: Angela responded and said to take progesterone in oil 1x per day and then sent a message for someone to correct the portal dashboard message. Messaged instructions: I was cleared to take 200 mg Utogestran Portal instructions: Take 100 mg endometrin. Outcome: I messaged the Kindbody team, who consulted Dr. Foyouzi. They responded with an instruction to take 1 x 200mg Utogestran that morning. After inserting the Utogestran, I then received another call telling me not to take Utogestran any more, but by that point it was too late. Since I had already taken it, I was advised to not take any more and to switch to progesterone in oil every day from the next day. Portal Instructions: 1 x 50mg/day. The full dosage instruction of 50mg (1ML) was only visible when clicking on the notes section of the dashboard or looking at the full messages sent by the nurse in a different section of the portal, but was not listed on the dashboard message to acknowledge instructions. Outcome: As the syringe had a marked scale from 1-3, my husband assumed that a 50mg dose must correspond to 0.5 ML on the scale. This led to me getting half the dosage I needed and therefore a canceled transfer. Second egg retrieval. Dashboard instructions: Take 375 IU of Folistim In person instructions on Friday prior: 300 IU of Folistim Resolution: I messaged through the portal and it was clarified that the correct dose was 300 IU Medical Billing - Incorrect insurance authorizations and charge for a procedure we did not do. After waiting a week for the medical billing team to submit preauthorization for a second cycle, I received a call from WIN fertility (my insurance) saying I was approved for embryo freezing instead of a second IVF cycle. I called Kindbody to inform them of this mistake. They corrected it the next day and after repeated calls to WIN Fertility to fast track the application I was able to get an approval for a second IVF cycle, but was barely able to get drugs delivered in time. I received a message from billing charging us 4500 USD for a PGT in October that was not performed or authorized. I was contacted by three different people asking me to authorize the charge to my credit card. It required 4 emails and 2 left voicemails to those 3 different people before this was finally corrected and the charge removed. The insurance preapproval form to WINFertility should have been submitted Thursday 23 December, but was not submitted until Tues 28 Dec. Outcome: This resulted in a delayed shipping of the time sensitive Prometrium and Ovidrel prescriptions. After multiple lengthy and stressful calls back and forth between WINFertility and Optum Rx, during which they at first refused to transfer the prescription since the drugs were already in transit, the Prometrium prescription was ultimately able to be switched to our local Walgreens. Ovidrel had to be borrowed from Kindbody and replaced when it finally arrived at our home address.
10
Doctor
Nastaran Foyouzi
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
1
Clinic
Kindbody San Francisco
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
7
0
Age 30
2 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $200K - $499K
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Foyouzi] had a great bedside manner and was very invested in our journey...She would call me personally to give us updates on our fertilization/embryo growth progress. She also spoke with colleagues outside the clinic to talk about my endo and to get their opinions on my protocol. Honestly, we probably would have stuck with her if she was at a different clinic...
They [Kindbody San Francisco] have a whatsapp where you can actually just message your nurse which is great. She [nurse] always found me some MDR coupons to use fro medication too, which was so nice...We were starting to get pushed to egg donation after only 2 cycles, which felt a little fast. They never recommended any supplements or helpful ideas, just to cut down my stress and see a therapist to help with anxiety...
How was your experience with Nastaran Foyouzi at Kindbody San Francisco?
She was lovely. Really invested in us. She would call me personally to give us updates on our fertilization/embryo growth progress. She also spoke with colleagues outside the clinic to talk about my endo and to get their opinions on my protocol. Honestly, we probably would have stuck with her if she was at a different clinic.
What's one piece of advice would you give a prospective patient of Nastaran Foyouzi at Kindbody San Francisco?
She's great. But if she's still at Kindbody, pass.
During treatment, were you treated like a number or a human with Nastaran Foyouzi at Kindbody San Francisco?
She had a great bedside manner and was very invested in our journey. I talked to her on the phone many times, and I like that she called me personally. We have since switched clinics to have access to a proven lab. We never made any good, tested, day 5 blasts. Our gripes lie primarily with the Kindbody company (so much miscommunication) and practices themselves. We are also concerned that they don't release their lab numbers. We also had a big issue with the embryologist, who thought it was a good idea to message me directly and straight up tell me "something must be wrong with my eggs because your husbands sperm are fine" in a REALLY thoughtless email. The receptionist also let my husbands sperm sit untouched on the front desk for over an hour before our second retreival. We expressed our discomfort with that and were just told "oh it's fine." Super strange and off putting.
Describe the protocols Nastaran Foyouzi used in your cycles at Kindbody San Francisco and their degree of success.
Menopur + Follistim the first round, added HGH the second time, with a lupron start. She wanted to calm my endo before stimulation.
Describe your experience with your nurse at Kindbody San Francisco. (Assigned nurse: Rachel Wiley )
Rachel was wonderful. They have a whatsapp where you can actually just message your nurse which is great. She always found me some MDR coupons to use fro medication too, which was so nice.
Describe your experience with Kindbody San Francisco.
To be blunt, there are no strengths. Kindbody feels like an egg freezing scam, and IVF is an afterthought. They don't release their lab numbers (or they didn't at the time I was there) and I wish we would have known how important the lab is before we spent so much money with no result. On our second round, we weren't given any gradings of our embryos, and I got the WORST message from an embryologist I had never even spoken to before. They left my husband's sperm on the front desk for over an hour before my second retrieval.
Describe the costs associated with your care under Nastaran Foyouzi at Kindbody San Francisco.
We did the two cycle package. We spent about 35k all said and done after medications and embryo testing.
Describe Nastaran Foyouzi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody San Francisco.
They only do 1 transfer at a time as a practice, which is what we would choose anyway.
What specific things went wrong at Kindbody San Francisco?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Kindbody San Francisco.
We never grew any successful day 5 embryos after two rounds. Leaving my husband's sperm out on the counter for so long was really off-putting. There was just a lot of miscommunication. At one point, they sent my trigger instructions that said I should be on antibiotics, but I pointed that out since they hadn't mentioned it and they said "oh good catch, we'll take that out for next time, just ignore it." When we requested they send all of my information and history to CCRM, it took a super long time, and I had to follow up and remind them a bunch. It was just a headache. We were starting to get pushed to egg donation after only 2 cycles, which felt a little fast. They never recommended any supplements or helpful ideas, just to cut down my stress and see a therapist to help with anxiety. We switched clinics to CCRM. I didn't respond super well to my first protocol, so instead of retrieval, we pivoted and did an IUI. It actually worked and I got pregnant with twins. one stopped developing at 9 weeks, and we ended up losing our girl at a little over 20 weeks. I had previa and an abruption, and I bled basically my entire pregnancy. At a certain point, my membranes ruptured and I went into early labor. They have determined none of this was a problem with our daughter, just the placenta. And there was nothing wrong with it, just a really badly placed blood vessel and the fact that she was so low lying. I mention this to say that while I may not have many eggs retrieved per cycle, I can definitely get pregnant. Kindbody said an IUI would be pointless and pushed us to IVF right away.
7
Doctor
Nastaran Foyouzi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Kindbody San Francisco
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources