Madigan Army Medical Center

1 doctors work here

Rated 7.9
Strongly recommend: 40%Neutral: 24%Don't recommend: 36%7.9
40% strongly recommend
9 reviews
Operations
7.8
7.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
7.4
7.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
9.1
9.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.4
6.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
126
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Tacoma
9040 Jackson Ave
Tacoma, WA 98431

9 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
NPS
8
NPS
8
Age 33 - 36
1 IVF
1 Egg Freezing
PCOS
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $50K - $99K
3rd of 7 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Chow has been a good doctor. He explains things well and let me ask all my questions. I would also say that he has good bedside manner and speaks in an tone that I appreciate. He is not available for questions outside of your appointment time and can only be reached my email that one of the nurses would pass on. I would prefer a better phone communication with him.
We never had to pay anything to the Madigan clinic but we did have to pay for the IUI and IVF services that Madigan did in partner with Seattle Reproductive Medicine. We paid a discounted rate of $200 for IUIs to the SRM clinic and $10,000 for IVF procedure to the SRM clinic. ... And most of them [providers] didn't take the time to ready my history or even what I was there for at my appointment. I also am very frustrated with the method of communication with this office. I do not like to communicate through email about time sensitive issues as fertility.
How was your experience with Gregory Chow at Madigan Army Medical Center?
Dr. Chow has been a good doctor. He explains things well and let me ask all my questions. I would also say that he has good bedside manner and speaks in an tone that I appreciate. He is not available for questions outside of your appointment time and can only be reached my email that one of the nurses would pass on. I would prefer a better phone communication with him.
What's one piece of advice would you give a prospective patient of Gregory Chow at Madigan Army Medical Center?
Make sure you have all your questions ready to go at your appointment time and make sure you understand the treatment plan.
During treatment, were you treated like a number or a human with Gregory Chow at Madigan Army Medical Center?
Since this is a military infertility office, the doctors where rarely the same. I have probably only seen Dr. Chow a total of 5 to 6 times in the 3 1/2 years I have been going there. And when a different doctor comes in, sometimes they don't know my history and ask the same questions over and over. Also, their have been times where I have been frantic over needing meds to be signed off by a doctor so I can get them at the pharmacy and they don't answer their phones or prefer you to email in, when email is obviously not going to work when you are currently in front of the pharmacy technician and they are telling you that no meds are in the system for you. There was also a time when they forgot to give me syringes and alcohol wipes for a cycle I was going to be on that night. I didn't know I was going to be needing syringes since no one told me to pick them up. It made for a frustrating experience and not surprisingly a unsuccessful cycle.
Describe the protocols Gregory Chow used in your cycles at Madigan Army Medical Center and their degree of success.
When I 1st went to the clinic Dr. Chow started me on Clomid. Same time every day or a specific number of days and then blood draws and ultrasounds were performed to calculate my most fertile days and recommend days for intercourse. The logic behind this was that because I have PCOS and my body was not ovulating on it's own then I have Clomid make me ovulate and try a more natural way to conceive. This was successful once, resulting in an ectopic pregnancy. Then we did the treatment for IUIs. Which were pills on certain days, blood work and ultrasounds, then an injectable to make my body release the egg and suggest days for intercourse along with the date for the IUI procedure. The night before the IUI I took the injectable to release the egg and they then placed a concentrated amount of my husband's sperm in my uterus. Wait 2 weeks to check for a positive pregnancy test or not. The logic behind this treatment was to place the sperm close to the egg in hopes for a better chance at pregnancy. We tried that 3 times, once it resulted in a chemical pregnancy. Then we moved on to and egg retrieval cycle. All of these eggs were to be frozen and we would thaw out 2 to 3 at a time to fertilize and then dona frozen transfer. We were successful in retrieving 19 eggs and 17 were successfully frozen. Then 2 months later, I prepared my body for the transfer and transferred 2 embryos and that did not result in a pregnancy. Dr. Chow suggested this because he thinks at this point this is our best chance at achieving pregnancy.
Describe your experience with the nursing staff at Madigan Army Medical Center.
I really don't have anything bad to say. I think they were often afraid to say anything so they said nothing most times. I wish they were more compassionate but they do this everyday so they may have turned that part off. But I do think that they are very knowledgeable nurses and well equipped for the job.
Describe your experience with Madigan Army Medical Center.
Again, with this being a military clinic, the turnaround for doctors is mind blogging. I felt like I saw a new doctor almost every visit. And most of them didn't take the time to ready my history or even what I was there for at my appointment. I also am very frustrated with the method of communication with this office. I do not like to communicate through email about time sensitive issues as fertility. But this clinic mainly uses email for communication. I have been at the lab or the pharmacy more times than I would like to count and sometimes you wait in line for your number to be called just to be told when you get up there that there is nothing in the system for you. Obviously, anger and frustration become your immediate emotions and then that turns into sadness because you feel like no one cares that you are spending your time going to the lab and the pharmacy and they don't even put the order in. Then you have to go back to the clinic and still have to wait for them to put it in the system.
Describe the costs associated with your care under Gregory Chow at Madigan Army Medical Center.
We never had to pay anything to the Madigan clinic but we did have to pay for the IUI and IVF services that Madigan did in partner with Seattle Reproductive Medicine. We paid a discounted rate of $200 for IUIs to the SRM clinic and $10,000 for IVF procedure to the SRM clinic.
Describe Gregory Chow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
He suggested we transfer no more than 2 in. He said more thann2 would be a risk to be and any potential children I might bear.
What specific things went wrong at Madigan Army Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at Madigan Army Medical Center.
Many times they have forgotten to put in my orders for a blood test or urine test and also forgotten to put in my meds at the pharmacy. They have also forgot to give me syringes now time that I needed them for a cycle treatment starting that night.
8
Doctor
Gregory Chow
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019, Successful
NPS
9
NPS
10
Age 36
1 IVF
Tubal Blockage
South Asian
Income $50K - $99K
Sales Representative
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Pier has always been upfront and has answered all questions that my husband and I had for him. Dr. Pier always made sure that we were comfortable and had all the resources and materials needed to proceed with the IVF process...having someone as caring and as knowledgeable as Dr. Pier on your side finally levels the playing field when it comes to infertility and the challenging effects it has on a couple.
The people at the REI Clinic at Madigan Army Medical Center and the personnel at SRM have met and exceeded my standards when it comes to care...Everyone that we've encountered seem very knowledgeable in the field. They understand the complex sensitive nature of infertility and always answer our questions and concerns with care...staff were very transparent when it came to explaining the cost, procedure, and risks involved with IVF.
How was your experience with Bruce Pier at Madigan Army Medical Center?
We started seeing Dr. Pier shortly after the laparoscopy that I underwent in March of 2019. Dr. Pier has always been upfront and has answered all questions that my husband and I had for him. Dr. Pier always made sure that we were comfortable and had all the resources and materials needed to proceed with the IVF process. If not for the fact that Dr. Pier can only see patients with Tricare or military couples, I would recommend Dr. Pier to any and everyone suffering from infertility.
What's one piece of advice would you give a prospective patient of Bruce Pier at Madigan Army Medical Center?
The advice that I would give to any perspective patient of Dr. Pier would be to finally breathe. You are in good hands with Dr. Pier and his staff at the REI Clinic at Madigan Army Medical Center. My husband and I understand that infertility is very stressful, having someone as caring and as knowledgeable as Dr. Pier on your side finally levels the playing field when it comes to infertility and the challenging effects it has on a couple.
During treatment, were you treated like a number or a human with Bruce Pier at Madigan Army Medical Center?
Dr. Pier is the 2nd doctor that we started seeing more often at Madigan Army Medical Center. The REI staff works as a team, so you'd get to interact with different residents and sometimes medical students on each visit. At first it was a bit odd seeing different face(s), but you'll get to know the constant friendly staff like Mike, who welcomes and checks you in and the registered nurses like Marisa. Everyone that we've encountered seem very knowledgeable in the field. They understand the complex sensitive nature of infertility and always answer our questions and concerns with care.
Describe the protocols Bruce Pier used in your cycles at Madigan Army Medical Center and their degree of success.
Treatment strategies that Dr. Pier recommended to myself and my husband were to first utilize IUI to try to conceive. We did this for about 6 months, the medications used were Letrozole and Ovidrel. After seeing no results for that 6 month period Dr. Pier then looked at my results from the laparoscopy and discovered that my remaining fallopian tube also had significant scarring. Dr. Pier then recommended that we try IVF, Dr. Pier and his staff were very transparent when it came to explaining the cost, procedure, and risks involved with IVF. The IVF cycle that we completed with Dr. Pier yielded significant results, 24 eggs retrieved, 20 matured, 15 fertilized, and 9 embryos. The medications that Dr. Pier prescribed for the IVF cycle were Gonal F, Menopur, Ganirelix, and Ovidrel.
Describe your experience with your nurse at Madigan Army Medical Center. (Assigned nurse: Marisa Villagracia RN and Mike (worked at the front desk))
The staff at the REI Clinic at Madigan Army Medical Center always showed my husband and I compassion and understanding every single visit we had there. Without them and their tireless efforts of making my husband and I comfortable with our care we probably would not have yielded the results we did for our IVF cycle.
Describe your experience with Madigan Army Medical Center.
The people at the REI Clinic at Madigan Army Medical Center and the personnel at SRM have met and exceeded my standards when it comes to care. Any new patient should know that they are in good hands and will always be taken care of.
Describe the costs associated with your care under Bruce Pier at Madigan Army Medical Center.
Doctor visits, prescriptions, labs, and the laparoscopy were all covered by insurance. IUI costs were $200 per session. IVF was $8,584 for the cycle.
Describe Bruce Pier's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
At this time we currently have not undergone embryo transfer, we are scheduled for transfer in June of 2020.
9
Doctor
Bruce Pier
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
6
Age 26 - 28
4 IUI
Tubal Blockage
European
Income $100K - $199K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Dr Chow is a wonderful caring doctor. However, he works in a military facility that is always understaffed...[he] is kind and compassionate and has an excellent bedside manner. He is attentive and listens to all of your concerns and does his best to ease those concerns without giving you false hope...We never changed my protocol and In hindsight I wish I had advocated to try something new
The nursing staff was very kind. However it was a struggle getting a hold of them sometimes...Madigan is a typical military hospital that really models the Army’s unofficial motto of “hurry up and wait”...The system that they use to communicate with patients (Gensis) goes down frequently. There were times when I needed to get a hold of someone and couldn’t so I ended up leaving work to physically go into the clinic to have my questions answered
How was your experience with Gregory Chow at Madigan Army Medical Center?
Dr Chow is kind and compassionate and has an excellent bedside manner. He is attentive and listens to all of your concerns and does his best to ease those concerns without giving you false hope. He has a lot of experience and cares about each of his patients. We did 4 IUIs with Dr. Chow and all 4 of them failed. We never changed my protocol and In hindsight I wish I had advocated to try something new. We would’ve moved onto IVF with Dr. Chow but we received military order to move.
What's one piece of advice would you give a prospective patient of Gregory Chow at Madigan Army Medical Center?
Dr Chow is. Great doctor, but since Madigan is understaffed you really have to be your own advocate. Ask a lot of questions. If something doesn’t make sense to you or your don’t understand ask for clarification.
During treatment, were you treated like a number or a human with Gregory Chow at Madigan Army Medical Center?
Dr Chow is a wonderful caring doctor. However, he works in a military facility that is always understaffed.
Describe the protocols Gregory Chow used in your cycles at Madigan Army Medical Center and their degree of success.
We did timed intercourse for several month with femara and a trigger shot. Then we moved onto IUIs and we also used Femara and a trigger shot for all 4 IUIs.
Describe your experience with the nursing staff at Madigan Army Medical Center.
The nursing staff was very kind. However it was a struggle getting a hold of them sometimes.
Describe your experience with Madigan Army Medical Center.
Madigan is a typical military hospital that really models the Army’s unofficial motto of “hurry up and wait”. They have a lot of patients and staffing is always an issue. The system that they use to communicate with patients (Gensis) goes down frequently. There were times when I needed to get a hold of someone and couldn’t so I ended up leaving work to physically go into the clinic to have my questions answered. I didn’t feel like my protocol was individualized to my needs but rather a more broad “try this and see what happens” approach.
Describe the costs associated with your care under Gregory Chow at Madigan Army Medical Center.
Each IUI was $200 out of pocket
Describe Gregory Chow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
Generally speaking Madigans policy was to only allow you to transfer one embryo at a time unless there were other extenuating circumstances.
What specific things went wrong at Madigan Army Medical Center?
  • Provided conflicting information
Describe the specific things that went wrong at Madigan Army Medical Center.
I felt that at times the communication was really lacking. It was very hard to get a nurse on the phone.
9
Doctor
Gregory Chow
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2020, Unknown Success
NPS
7
NPS
7
Age 31 - 34
Unexplained
European
Native American
1st of 6 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Chow has a fairly warm bedside manner, especially under the pressures of working in a military hospital. My husband and I have special circumstances due to military relocations, but [he] still works with us from a distance, agreeing to hold telephone appointments with us and consult with us via a messaging portal...As his schedule is very full, I don't always come away from appointments/teleconferences feeling that I've had time to ask all of my questions.
Strengths: The [Madigan Army Medical Center] clinic is separated from the OBGYN clinic by a separate entrance and wall, and they encourage people to leave small children at home, in order to not emotionally trigger patients. Clinic is clean and well-organized. Weakness: Whenever my husband was asked to give sperm samples for testing, he was not given a private room...General consultations/testing/exploratory procedures (with Tricare Prime: $0 IUI (done at Seattle Reproductive Medine): ~$500 IVF: -medications: IF filled at Madigan pharmacy: $0 (unsure as to cost at other pharmacies, but there will be a cost) -sperm freeze: $200+ -egg retrieval/ICSY/fresh transfer: $8,000+ -egg retrieval/ICSY/frozen transfer: $9,000+
How was your experience with Gregory Chow at Madigan Army Medical Center?
Strengths: Dr. Chow has a realistic, candid approach, which I appreciate immensely. He is knowledgeable and works within the parameters of what the Madigan RE clinic is equipped to do. Weaknesses: Since we work with Dr. Chow (work-up for IVF) from a different state, there are times when it is difficult for the doctors we work with in our state of residence to quickly get in touch directly with Dr. Chow. As his schedule is very full, I don't always come away from appointments/teleconferences feeling that I've had time to ask all of my questions.
What's one piece of advice would you give a prospective patient of Gregory Chow at Madigan Army Medical Center?
Expectation management. I am incredibly grateful that military families have some RE treatment available through facilities such as Madigan that helps reduce the exorbitant cost of fertility treatment- especially IVF. With that said, realize that, because of overwhelming need/demand, your experience may not be as relaxing/intensely personalized as you'd like.
During treatment, were you treated like a number or a human with Gregory Chow at Madigan Army Medical Center?
Dr. Chow has a fairly warm bedside manner, especially under the pressures of working in a military hospital. My husband and I have special circumstances due to military relocations, but Dr. Chow still works with us from a distance, agreeing to hold telephone appointments with us and consult with us via a messaging portal.
Describe the protocols Gregory Chow used in your cycles at Madigan Army Medical Center and their degree of success.
Treatment prior to PCS out of WA: Initial consult and testing, including intravaginal ultrasound; suspected uterine fibroid. Exploratory Hysteroscopy (done by doctor OTHER THAN Dr. Chow) to investigate possible fibroid was performed without any medication/sedation and was extremely traumatic mentally/emotionally/physically. Results did not reveal any uterine abnormalities. Treatment done from distance: Work-up to IVF, (following HSG, several unsuccessful medicated cycles (letrazole, follistim, and ovidrel), two failed IUIs, SIS, and operative hysteroscopy to remove uterine scar tissue in current state of residence): Dr. Chow has been working with my doctor in current state of residence, providing consultation and advice for operative hysteroscopy and talking with us about plans for future IVF cycle when we travel back to WA. We will be doing a frozen sperm sample (husband deploying), medicated stim and egg retrieval, ICSY, and frozen cycle (Dr. Chow is working with us on timing, in order for husband to be present at potential birth).
Describe your experience with the nursing staff at Madigan Army Medical Center.
Using the portal, I have always received incredibly timely responses from the nursing staff. The front desk staff member, Mike, is incredible.
Describe your experience with Madigan Army Medical Center.
Strengths: The clinic is separated from the OBGYN clinic by a separate entrance and wall, and they encourage people to leave small children at home, in order to not emotionally trigger patients. Clinic is clean and well-organized. Weakness: Whenever my husband was asked to give sperm samples for testing, he was not given a private room. He typically had to give his sample in a multi-stall or very publicly-traversed bathroom! When I did see the doctor OTHER THAN Dr. Chow for my exploratory hysteroscopy, it was an absolutely nightmarish experience. It was so early in our infertility journey that I did not yet know how to self-advocate, so I went along with enduring and suffering through a procedure that, since then, I've learned should never have been done without so much as an OTC pain reliever.
Describe the costs associated with your care under Gregory Chow at Madigan Army Medical Center.
General consultations/testing/exploratory procedures (with Tricare Prime: $0 IUI (done at Seattle Reproductive Medine): ~$500 IVF: -medications: IF filled at Madigan pharmacy: $0 (unsure as to cost at other pharmacies, but there will be a cost) -sperm freeze: $200+ -egg retrieval/ICSY/fresh transfer: $8,000+ -egg retrieval/ICSY/frozen transfer: $9,000+
Describe Gregory Chow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
N/A
What specific things went wrong at Madigan Army Medical Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Madigan Army Medical Center.
By "failing to provide critical information," I am referring to the traumatic exploratory hysteroscopy (NOT performed by Dr. Chow). While some women may "tolerate" the pain of this type of procedure, not all women can (or should have to), and the potential for agonizing, excruciating pain and trauma was not conveyed to me by the doctor who performed the procedure.
7
Doctor
Gregory Chow
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
4 of 5
Scheduling
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
6
Age 25
1 IUI
Unexplained
Income $50K - $99K
1st of 3 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My amh came back elevated, yet he [Dr. Gregory Chow] did not mention it. I did the research myself and at the next appointment I brought up how I had read the elevated amh and the ultrasound to me seemed like PCOS even though he had said we had unexplained infertility. I don't feel that I was really heard or paid attention to...I had to really do research myself and ask questions, versus being guided and encouraged the way someone going through infertility should be.
Advocate for yourself if you are coming to this clinic [Madigan Army Medical Center] in general...I felt that when I was seen by Dr. Chow as well as other staff at this clinic that I had to really do research myself and ask questions, versus being guided and encouraged the way someone going through infertility should be...I was given letrozole at the lowest dose days 3-7, followed by an ovidrel shot and IuI...this is the only treatment we were able to try at this clinic.
How was your experience with Gregory Chow at Madigan Army Medical Center?
I had an ultrasound at my first appointment in which it was pointed out that i had "a lot of follicles" which was pointed out as a good thing. My amh came back elevated, yet he did not mention it. I did the research myself and at the next appointment I brought up how I had read the elevated amh and the ultrasound to me seemed like PCOS even though he had said we had unexplained infertility. I don't feel that I was really heard or paid attention to.
What's one piece of advice would you give a prospective patient of Gregory Chow at Madigan Army Medical Center?
Advocate for yourself if you are coming to this clinic in general. As a military spouse, I have seen first hand how sometimes the level of care in a military facility is not always great. I felt that when I was seen by Dr. Chow as well as other staff at this clinic that I had to really do research myself and ask questions, versus being guided and encouraged the way someone going through infertility should be.
During treatment, were you treated like a number or a human with Gregory Chow at Madigan Army Medical Center?
At this clinic in general, you seem to see different people every time. No one really reads up on your history from past appointments that thoroughly. I felt like having too many people involved made everything less effective.
Describe the protocols Gregory Chow used in your cycles at Madigan Army Medical Center and their degree of success.
I was given letrozole at the lowest dose days 3-7, followed by an ovidrel shot and IuI. Before moving away, this is the only treatment we were able to try at this clinic. I only produced one decent follicle and was told my lining looked good, yet it did not work.
Describe your experience with the nursing staff at Madigan Army Medical Center.
The nurses mostly just came in to observe as it was required when there is all male doctors. I didn't have any real conversations with the nurses, as any blood draws were done in a lab at another part of the hospital.
Describe your experience with Madigan Army Medical Center.
The one strength this clinic has is their front desk manager Mike. He always makes people laugh and feel better in the waiting room. He is the one ray of sunshine in that clinic, as everyone else had rather serious personalities. A huge downfall I feel is the location. This clinic is directly next to the maternity / OB so from the waiting room you can see the pregnant moms coming in and out. It is extremely difficult to sit there while you're struggling, and consistently see into the room you wish so badly to be in. I also feel this clinic needs to not have a different doctor at every appointment. It makes it really hard to connect and feel like someone really knows what is going on with you, when it is someone new each time.
Describe the costs associated with your care under Gregory Chow at Madigan Army Medical Center.
One blessing was that we did not have to pay for service here. Even the IUI was free which with it not working, I am glad we did not have to pay.
Describe Gregory Chow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
n/a
What specific things went wrong at Madigan Army Medical Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Madigan Army Medical Center.
I mentioned a bit earlier, that the cysts on my ovaries and elevated amh level was ignored. I brought up myself that I believed I had PCOS, yet they didn't seem to think so. Yet, at a new clinic right away the doctor said yes PCOS.
3
Doctor
Gregory Chow
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
6
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2018, Successful
NPS
10
NPS
9
Age 29
1 Fertility Medications
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
They really seem to care about me. We seen a few residents under her [Dr. Jamie Massie] care and they took the time to come up with a plan just for us... Right now my medicated cycle has been delayed/cancelled due to my prolactin levels being almost double. Dr felt it was smarter to fix that as sometimes that actually can help to fix my ovulation issues on their own. We will try that this cycle, if no change or pregnancy occurs then iui or medicated cycle next month
Strengths would be they [Madigan Army Medical Center] are very knowledgeable. And clean, nice and welcoming. Weakness hard to get into within my cycle dates, hard to see the same doctor. They never answer their phone, email only response.... We love all the doctors at this clinic. All doctors are very good at explaining what things are and plans of action. Very caring doctors, always with a smile on their face. Very good at showing results and why things are certain ways. I once felt very insecure about going in for my first abdominal ultrasound, but the dr and resident were very welcoming and went slow and it made it less stressful.
How was your experience with Jamie Massie at Madigan Army Medical Center?
We love all the doctors at this clinic. All doctors are very good at explaining what things are and plans of action. Very caring doctors, always with a smile on their face. Very good at showing results and why things are certain ways. I once felt very insecure about going in for my first abdominal ultrasound, but the dr and resident were very welcoming and went slow and it made it less stressful.
What's one piece of advice would you give a prospective patient of Jamie Massie at Madigan Army Medical Center?
You can trust this clinic!
During treatment, were you treated like a number or a human with Jamie Massie at Madigan Army Medical Center?
They really seem to care about me. We seen a few residents under her care and they took the time to come up with a plan just for us
Describe the protocols Jamie Massie used in your cycles at Madigan Army Medical Center and their degree of success.
Right now my medicated cycle has been delayed/cancelled due to my prolactin levels being almost double. Dr felt it was smarter to fix that as sometimes that actually can help to fix my ovulation issues on their own. We will try that this cycle, if no change or pregnancy occurs then iui or medicated cycle next month
Describe your experience with the nursing staff at Madigan Army Medical Center.
All resident doctors have been amazing. The nurses have been very short and make you repeat information several times.
Describe your experience with Madigan Army Medical Center.
Strengths would be they are very knowledgeable. And clean, nice and welcoming. Weakness hard to get into within my cycle dates, hard to see the same doctor. They never answer their phone, email only response.
Describe the costs associated with your care under Jamie Massie at Madigan Army Medical Center.
I have had no costs so far as all have been covered by tricare
Describe Jamie Massie's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
We have not approached this yet, so no issues
10
Doctor
Jamie Massie
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 27
1 Fertility Medications
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I love Dr.Chow. He creates a plan tailored to you as a patient. He carefully looks over past history and goes from there. When talking to him I don’t feel as though he is “sugar-coating” things. But he does make sure you understand.... Dr.Chow makes sure to explain everything in a way that you will understand. He also makes sure to answer any and all questions that you have.
Even though if is very tough to get a appointment with the clinic [Madigan Army Medical] you will not be disappointed. Everyone there is so nice and helpful. They will do anything that is needed for you. Even if you just have simple questions. They really do care about their patients....The nursing staff are always smiling when they greet you for your appointments. The answer any questions that you may have for them. Also when communicating on the patient portal they are quick to respond.
How was your experience with Gregory Chow at Madigan Army Medical Center?
I love Dr.Chow. He creates a plan tailored to you as a patient. He carefully looks over past history and goes from there. When talking to him I don’t feel as though he is “sugar-coating” things. But he does make sure you understand.
What's one piece of advice would you give a prospective patient of Gregory Chow at Madigan Army Medical Center?
Ask as many questions as you need too.
During treatment, were you treated like a number or a human with Gregory Chow at Madigan Army Medical Center?
Dr.Chow makes sure to explain everything in a way that you will understand. He also makes sure to answer any and all questions that you have.
Describe the protocols Gregory Chow used in your cycles at Madigan Army Medical Center and their degree of success.
We have done countless ultrasounds..Going forward we are going to be starting IVF treatments. I know that Dr.Chow will be there every step of the way.
Describe your experience with the nursing staff at Madigan Army Medical Center.
The nursing staff are always smiling when they greet you for your appointments. The answer any questions that you may have for them. Also when communicating on the patient portal they are quick to respond.
Describe your experience with Madigan Army Medical Center.
Even though if is very tough to get a appointment with the clinic you will not be disappointed. Everyone there is so nice and helpful. They will do anything that is needed for you. Even if you just have simple questions. They really do care about their patients. You will leave there feeling completed.
Describe the costs associated with your care under Gregory Chow at Madigan Army Medical Center.
None
10
Doctor
Gregory Chow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 22 - 23
2 IUI
Anovulation
Unexplained
European
Income $500K
2nd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Gregory Chow is] Wonderful at his job. My IUIs with him were painless and one resulted in a positive pregnancy test, which is the desired result. I had less cramping or side effects when Dr. Chow did the procedure. He isn’t a man of many words, but that was perfect for me. He was very clear and blunt about everything we were doing.... Letrozole 5mg, since my previous lower dose didn’t work. Produced a chemical pregnancy, which is still a positive!
[Madigan Army Medical Center- Tacoma is] Great at communication. Low availability but once you’re in you won’t ever want to leave! Everyone from the front desk man, Mike, to the doctors, are all exceptional healthcare professionals. Be prepared, do your research and come in ready to get to work!... Letrozole 5mg, since my previous lower dose didn’t work. Produced a chemical pregnancy, which is still a positive!
How was your experience with Gregory Chow at Madigan Army Medical Center?
Wonderful at his job. My IUIs with him were painless and one resulted in a positive pregnancy test, which is the desired result. I had less cramping or side effects when Dr. Chow did the procedure. He isn’t a man of many words, but that was perfect for me. He was very clear and blunt about everything we were doing.
What's one piece of advice would you give a prospective patient of Gregory Chow at Madigan Army Medical Center?
Do your research beforehand and be prepared. He doesn’t mince words and will speak to you as an equal. Going in prepared will ease the process for everyone.
During treatment, were you treated like a number or a human with Gregory Chow at Madigan Army Medical Center?
He took the time to speak with and explain the process to me, while still doing his job efficiently.
Describe the protocols Gregory Chow used in your cycles at Madigan Army Medical Center and their degree of success.
Letrozole 5mg, since my previous lower dose didn’t work. Produced a chemical pregnancy, which is still a positive!
Describe your experience with the nursing staff at Madigan Army Medical Center.
Wonderful. All amazing people
Describe your experience with Madigan Army Medical Center.
Great at communication. Low availability but once you’re in you won’t ever want to leave! Everyone from the front desk man, Mike, to the doctors, are all exceptional healthcare professionals. Be prepared, do your research and come in ready to get to work!
Describe the costs associated with your care under Gregory Chow at Madigan Army Medical Center.
None, Tricare
Describe Gregory Chow's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Madigan Army Medical Center.
IUI onlu
10
Doctor
Gregory Chow
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
8
NPS
10
Age 32
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Consultant
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Pier listens to me, takes his time to answer my questions, and allows me to try and tailor my plan based on my needs and research...My experience with Dr.Pier has been positive. I started with a long and lengthy consultation in January and was scheduled to start my IVF cycle in May, but due to Covid, plans are on hold. Dr. Pier was in touch with my out of state OBGYN and has been very great at communicating in the portal about medications, my questions, etc.
The nursing staff at Madigan are amazing. They answer questions quickly and are great communicators...$8500 for IVF and Fresh Transfer, with embryo storage at SRM rates...They have been very great at communicating, and overall, very positive and reassuring. Shoutout to Mike, the front desk coordinator, who seemed like an angel that answered all of my questions on my first call.
How was your experience with Bruce Pier at Madigan Army Medical Center?
My experience with Dr.Pier has been positive. I started with a long and lengthy consultation in January and was scheduled to start my IVF cycle in May, but due to Covid, plans are on hold. Dr. Pier was in touch with my out of state OBGYN and has been very great at communicating in the portal about medications, my questions, etc.
What's one piece of advice would you give a prospective patient of Bruce Pier at Madigan Army Medical Center?
Be prepared and be an advocate for yourself.
During treatment, were you treated like a number or a human with Bruce Pier at Madigan Army Medical Center?
Dr. Pier listens to me, takes his time to answer my questions, and allows me to try and tailor my plan based on my needs and research.
Describe the protocols Bruce Pier used in your cycles at Madigan Army Medical Center and their degree of success.
I have not yet started my protocols yet.
Describe your experience with your nurse at Madigan Army Medical Center.
The nursing staff at Madigan are amazing. They answer questions quickly and are great communicators.
Describe your experience with Madigan Army Medical Center.
My experience with the team has been limited, but great so far. I'm hopeful we will be successful in achieving a pregnancy with their skills and compassion. They have been very great at communicating, and overall, very positive and reassuring. Shoutout to Mike, the front desk coordinator, who seemed like an angel that answered all of my questions on my first call.
Describe the costs associated with your care under Bruce Pier at Madigan Army Medical Center.
$8500 for IVF and Fresh Transfer, with embryo storage at SRM rates.
8
Doctor
Bruce Pier
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
Madigan Army Medical Center
Tacoma
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5