Massachusetts General Hospital

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication: Offered
Providing backup medication
Boston
32 Fruit Street
Boston, MA 02114
617-726-8868
Danvers
104 Endicott Street
Danvers, MA 01923
978-882-6767
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On a scale from 0-10, how likely are you to recommend Massachusetts General Hospital to a friend?
Strongly recommend: 64%Neutral: 20%Don't recommend: 16%8.3
42 assessments
  • 64% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 16% Don't recommend (0-6)
Operations
Poorly operated
Operated well
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
8.5
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
1,076
Annual Cycles National Avg.
635
42 assessments
10
10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
10
10
While Dr. Souter is an extremely busy professional, we always felt like she made quality time for us during our visits. She reviewed any new results, was clear about our expectations, and patiently addressed any questions or concerns we had. We felt very well taken care of under her treatment... Because everything appeared relatively normal, Dr. Souter suggested 3 courses of IUI with Gonal-F before moving on to IVF. The first IUI resulted in me getting my period before the two week wait was up. The second course was a little odd - my body didn’t respond as quickly to the Gonal-F and appeared to wind up ovulating on its own, so we did an IUI without a trigger shot. I didn’t get my period for 26 days after the IUI, but tested negative for pregnancy. The third cycle went smoothly and I received a positive pregnancy beta test 16 days after the transfer. I’m now 13 weeks along with a healthy baby!
We called [Massachusetts General Hospital] in January 2019 and were going through our first IUI cycle by early May. (First consult was February, followed by all sorts of testing for both of us, followed by an additional consult to review the treatment plan). The only issue is how busy the clinic is - when coming in for blood and ultrasounds, I’d always recommend getting the earliest possible appointments, as the waiting room can fill up! But I was never there for more than an hour.
Age
34
Treated
2019
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Irene Souter at Massachusetts General Hospital?
As discussed earlier, Dr. Souter’s manner while meeting with her was consistently supportive, educational, and clear. We felt we always understood what our next steps would be, what risks were involved, and what chances we had of success. The only minor issue was how long we needed to wait between appointments to see her, but that’s just a product of how busy she is providing all of her patients with the same quality treatment.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Be proactive in scheduling any future consults. When our second IUI wasn’t successful, we preemptively scheduled our IVF consult to coincide with the third cycle of IUI, just to keep the ball in motion if the third cycle wasn’t successful.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
While Dr. Souter is an extremely busy professional, we always felt like she made quality time for us during our visits. She reviewed any new results, was clear about our expectations, and patiently addressed any questions or concerns we had. We felt very well taken care of under her treatment.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
All of our tests came back pretty normal, with the exception of some mild male factor issues (which improved with diet changes). Because everything appeared relatively normal, Dr. Souter suggested 3 courses of IUI with Gonal-F before moving on to IVF. The first IUI resulted in me getting my period before the two week wait was up. The second course was a little odd - my body didn’t respond as quickly to the Gonal-F and appeared to wind up ovulating on its own, so we did an IUI without a trigger shot. I didn’t get my period for 26 days after the IUI, but tested negative for pregnancy. The third cycle went smoothly and I received a positive pregnancy beta test 16 days after the transfer. I’m now 13 weeks along with a healthy baby!
Describe your experience with the nursing staff at Massachusetts General Hospital.
The nursing staff were consistently pleasant and understanding. I felt extremely comfortable with them.
Describe your experience with Massachusetts General Hospital.
The clinic is organized and for as busy as it is, you can get moving with treatment pretty quickly. We called in January 2019 and were going through our first IUI cycle by early May. (First consult was February, followed by all sorts of testing for both of us, followed by an additional consult to review the treatment plan). The only issue is how busy the clinic is - when coming in for blood and ultrasounds, I’d always recommend getting the earliest possible appointments, as the waiting room can fill up! But I was never there for more than an hour.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Our insurance is excellent - we only paid copays of $30/visit, including transfers and testing. The medicines were most expensive, at about $300/cycle.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
We didn’t get to this point, but because I’m still under 35, with IVF we would have done just a single embryo transfer per IVF cycle.
10
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Unexplained
8
10
She [Dr. Jan Shifren] stressed that she works hard to not have patients become pregnant with multiples as it’s a high risk pregnancy...Listened to our history, walked through each step with us...She was very thorough at intake and checked in after every treatment. She made us feel very comfortable and met with us after each treatment to make sure that we knew what the next steps would be. She explained any and all risks when going through IUI and what the next steps would be if we did not conceive after the third IUI.
The clinic [Massachusetts General Hospital] had a lot of strengths: they were very flexible schedule, on time for all my appointments, really great communication and made themselves available for all my questions, and they made the process as a good as it could be. One thing to note is that the first appointment is very long. Expect to be there for at least 2 hours...The nursing staff was fantastic. Reassuring, positive and warm, they all made the process as good as it could be.
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
10
How was your experience with Jan Shifren at Massachusetts General Hospital?
She was very thorough at intake and checked in after every treatment. She made us feel very comfortable and met with us after each treatment to make sure that we knew what the next steps would be. She explained any and all risks when going through IUI and what the next steps would be if we did not conceive after the third IUI.
What's one piece of advice would you give a prospective patient of Jan Shifren at Massachusetts General Hospital?
She can be a little tough in the beginning, but so very thorough and we felt like she listened to all of our concerns.
During treatment, were you treated like a number or a human with Jan Shifren at Massachusetts General Hospital?
Listened to our history, walked through each step with us
Describe the protocols Jan Shifren used in your cycles at Massachusetts General Hospital and their degree of success.
Based on my age and how long we had been trying, she recommended that my husband get tested since I had a normal period. His tests came back normal so we decided to go through IUI as it was less Invasive and a good starting point. If after three cycles we did not conceive, we would have moved to IVF. She stressed that she works hard to not have patients become pregnant with multiples as it’s a high risk pregnancy, but we became pregnant with twins. Come to find out we have twins on both sides of the family so that could have been the luck of the draw.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Judy)
The nursing staff was fantastic. Reassuring, positive and warm, they all made the process as good as it could be.
Describe your experience with Massachusetts General Hospital.
The clinic had a lot of strengths: they were very flexible schedule, on time for all my appointments, really great communication and made themselves available for all my questions, and they made the process as a good as it could be. One thing to note is that the first appointment is very long. Expect to be there for at least 2 hours.
Describe the costs associated with your care under Jan Shifren at Massachusetts General Hospital.
I had great insurance so it was all covered.
8
Doctor
Jan Shifren
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
7
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Uterine Fibroids, Unexplained
8
7
We found Dr. Sabatini very caring and knowledgable. At our first several visits, she explained in detail our issues and advised of next steps (IVF) and the process. As we progressed further into the cycle, we were seen by various drs on the staff and that is where we ran into issues. We often left these appts feeling confused/uninformed and that no-one was "managing" our care.
Many of the procedures/appointments were with other members of the MGH staff and we were not pleased with the level of patient care with the other staff. We often left appointments where we felt uninformed about the next step and procedures we not explained.... We worked with various nurses throughout the process. During the monitoring phase, speaking to multiple nurses was not an issue. However, when we started experiencing issues after miscarriage it was challenging because we had to recap our situation each time we spoke to someone.
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, Uterine Fibroids, Unexplained
8
7
How was your experience with Mary Sabatini at Massachusetts General Hospital?
We found Dr. Sabatini very caring and knowledgable. At our first several visits, she explained in detail our issues and advised of next steps (IVF) and the process. As we progressed further into the cycle, we were seen by various drs on the staff and that is where we ran into issues. We often left these appts feeling confused/uninformed and that no-one was "managing" our care.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
Schedule all appointments directly with Dr. Sabatini if at all possible
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabatini seemed very kind and appeared genuinely invested in our outcome, however, we had limited visits with her. Many of the procedures/appointments were with other members of the MGH staff and we were not pleased with the level of patient care with the other staff. We often left appointments where we felt uninformed about the next step and procedures we not explained. Again, we truly felt Dr. Sabatini was caring but as an MGH fertility patient, you are not always seen by your primary doctor.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
Our treatment was IVF with ICSI and PGS testing. We went straight to this treatment due to advanced age and male factor infertility (morphology). Treatment resulted in pregnancy but subsequent miscarriage. Reason for miscarriage unknown.
Describe your experience with the nursing staff at Massachusetts General Hospital.
We worked with various nurses throughout the process. During the monitoring phase, speaking to multiple nurses was not an issue. However, when we started experiencing issues after miscarriage it was challenging because we had to recap our situation each time we spoke to someone.
Describe your experience with Massachusetts General Hospital.
We were very pleased with our Dr but were not impressed with how the overall clinic was run. We had several issues with scheduling appointments, long wait times between appointments, oftentimes could not communicate directly with our doctor, and clinic staff was not as responsive as we would have liked.
What specific things went wrong at Massachusetts General Hospital?
  • Lost appointments
8
Doctor
Mary Sabatini
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
2
Age
37
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
2
Dr Souter was always very upfront and positive with us. We had had lots of frustration before (a failed pregnancy and multiple failed IUIs, one failed IVF) and were grateful to start anew with her...We had been utilizing Dr Styer and I moved to Dr Souter. Personality wise, I just cliqued with Irene better. My husband liked both. After multiple failed IUIs, I just needed to change something up and moving clinics felt like a huge undertaking. Irene was like a breath of fresh air I needed.
MGH had recommendations on how many to use [Eset] given how many times we had tried and my age. We elected for one both times...I often had to inquire if they had forgotten me because they were running so late...You do not see the same nurse, although all were compassionate...I felt getting responses back from nurses before they closed was always a huge undertaking. And oftentimes, you need the medication called in before a certain time. The experience was very stressful for me. It seemed that they were understaffed.
Age
37
Treated
2017
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
2
How was your experience with Irene Souter at Massachusetts General Hospital?
We had been utilizing Dr Styer and I moved to Dr Souter. Personality wise, I just cliqued with Irene better. My husband liked both. After multiple failed IUIs, I just needed to change something up and moving clinics felt like a huge undertaking. Irene was like a breath of fresh air I needed.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Stay positive!
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Dr Souter was always very upfront and positive with us. We had had lots of frustration before (a failed pregnancy and multiple failed IUIs, one failed IVF) and were grateful to start anew with her.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
I don't remember exactly but this was our final IVF shot before I moved clinics. The retrieval went well this time and I knew that the transfer was good, the doctor who did it exclaimed it went really well and felt it had a great chance. This positivity helped me as well thinking things went well.
Describe your experience with the nursing staff at Massachusetts General Hospital.
You do not see the same nurse, although all were compassionate. Often MGH is running late and getting there with traffic and work is a stressful experience.
Describe your experience with Massachusetts General Hospital.
Traffic, parking, and tardiness were a constant with MGH for me. At the time we were living in Brookline so not too far away but I came to despise going to the hospital in the mornings. The earlier appointment the better as less people have been given the chance to be late and push back appointments. I always felt that the person working behind the desk (there was some turnover) was not always the friendliest and sometimes not organized. I often had to inquire if they had forgotten me because they were running so late.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Our insurance didn't cover any treatments.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
MGH had recommendations on how many to use given how many times we had tried and my age. We elected for one both times.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Massachusetts General Hospital.
I felt getting responses back from nurses before they closed was always a huge undertaking. And oftentimes, you need the medication called in before a certain time. The experience was very stressful for me. It seemed that they were understaffed.
10
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
10
Aaron is very warm, hopeful, straightforward about diagnosis/options and clear about expectations. He is completely focused on the patient and is happy to either sit and answer questions/talk through things or get started with the treatment plan....He is an ideal choice for MD. He is kind, warm, patient, willing to sit and talk through options. He is super straightforward and clear with facts and comprehensive in the workup he prescribes to get a full picture of a couple's fertility.
Because the clinic is through MGH and they have such a high volume of patients, wait times can be brutal, but they do try to move along as fast as they can to get you in for your appointment....The nursing staff was kind. During my first two rounds of treatment that did not result in pregnancy, they acknowledged the disappointment and encouraged moving forward with another month...One day, when the wait was egregiously long, they gave out free parking stickers (a little treat in a place like Boston, ha!) and free coffee gift cards for the hospital cafeterias.
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
He is an ideal choice for MD. He is kind, warm, patient, willing to sit and talk through options. He is super straightforward and clear with facts and comprehensive in the workup he prescribes to get a full picture of a couple's fertility. We never felt rushed with Aaron, but we were eager to move forward with a treatment plan and he was happy to oblige. He was hopeful and positive and even encouraging when I became pregnant and didn't want to get my hopes up. I would recommend him to anyone--he was really wonderful.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
Feel free to be honest with him about your hopes and expectations. Because he is very straightforward and thorough in his explanations he will help to adjust expectations if necessary (I was not optimistic, and he encouraged my optimism) and fully explain the results of a workup to back up his opinions about treatment plans.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Aaron is very warm, hopeful, straightforward about diagnosis/options and clear about expectations. He is completely focused on the patient and is happy to either sit and answer questions/talk through things or get started with the treatment plan.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
I have PCOS, but I ovulate regularly. When my husband and I wanted to try to conceive, knowing I had the PCOS diagnosis, I proactively went to Aaron Styer for a workup as soon as I had my IUD removed. Aaron offered to let my husband and I try to conceive naturally for a while, but mentioned that we might derive some benefit from the use of Clomid (to help guarantee well matured eggs and time ovulation) and a trigger shot to help with timing. We were eager to conceive, so we wanted to start with that. He said that we would try that protocol for 6 months. Before the third cycle of Clomid and the trigger shot, I mentioned that my luteal phases seemed short (~10 days), so he suggested trying progesterone vaginal inserts which I would use every night after ovulation was confirmed 2-3 days after the trigger shot. On our third cycle of Clomid + trigger shot and the first cycle in which I used progesterone, we conceived our daughter. That pregnancy resulted in a live birth.
Describe your experience with your nurse at Massachusetts General Hospital.
The nursing staff was kind. During my first two rounds of treatment that did not result in pregnancy, they acknowledged the disappointment and encouraged moving forward with another month, if I was comfortable and ready. Once I became pregnant, they were encouraging and friendly, very knowledgable and eager to support me in the early weeks before I was transferred to the OB/Midwife team.
Describe your experience with Massachusetts General Hospital.
The doctors and nursing staff are AMAZING. Because the clinic is through MGH and they have such a high volume of patients, wait times can be brutal, but they do try to move along as fast as they can to get you in for your appointment. One day, when the wait was egregiously long, they gave out free parking stickers (a little treat in a place like Boston, ha!) and free coffee gift cards for the hospital cafeterias. It doesn't solve the annoyance of having to wait for a long time, but it is something and I know they try hard. I do think they're worth waiting for, though!
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
A few $15 co-pays for MD visits and some small prescription medication co-pays. My treatment and all medication was covered by my insurance.
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
We never got to IVF, but Aaron Styer had a strong preference for transferring a single embryo for several transfers in women under 35--which he discussed with me, should we have gone the IVF route. He was more open to multiple embryo transfer after subsequent IVF failure or in women over 35.
10
Doctor
Aaron K. Styer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
3
Age
33
Treated
2017
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
0
3
Dr sabatini took over my care when my initial doctor left. I met with her once via a video chat, never in person and never saw or spoke with her again after that conversation. During my cycle I had to bring up details of the cycle which should have been known and scheduled into our plan which in the end caused complications. The cycle ended in a miscarriage, I never received a follow up call or an appointment. There was no concern from her about my well being, no concern if medically I was ok or to discuss future steps to help make our family
I would not recommend [MGH - Boston] due to the outcome of my results and the non compassionate non existent care/ follow up concern received/ not received...Nurses were friendly for the most part. I did receive extra medication from the nurse while at an appointment due to the concern of possibly running out prior to my trigger shot ...Monitoring appointments were quick. Scheduled time was provided but I would often be seen early...
Age
33
Treated
2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IVF
Diagnosis
Male Factor
0
3
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Dr sabatini took over my care when my initial doctor left. I met with her once via a video chat, never in person and never saw or spoke with her again after that conversation. During my cycle I had to bring up details of the cycle which should have been known and scheduled into our plan which in the end caused complications. The cycle ended in a miscarriage, I never received a follow up call or an appointment. There was no concern from her about my well being, no concern if medically I was ok or to discuss future steps to help make our family
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
I would not recommend her
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Poor cycle planning. No follow up or concern for my well being or what steps to take post miscarriage
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
I do not remember which medications were used this cycle. There were no complications with the medications
Describe your experience with the nursing staff at Massachusetts General Hospital.
Kind and compassionate
Describe your experience with Massachusetts General Hospital.
I would not recommend due to the outcome of my results and the non compassionate non existent care/ follow up concern received/ not received. I did not feel like my individual case and situation was carefully reviewed or planned out. Nurses were friendly for the most part. I did receive extra medication from the nurse while at an appointment due to the concern of possibly running out prior to my trigger shot .
Describe your experience with your monitoring appointments at Massachusetts General Hospital.
Monitoring appointments were quick. Scheduled time was provided but I would often be seen early
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
More expensive than previous clinics used. My husband and I are both currently on a payment plan and still owe $4,000
Describe Mary Sabatini's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Despite previous failed results we were allowed to transfer only 2 embryos and The remaining embryos were not able to be frozen
0
Doctor
Mary Sabatini
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
7
8
Dr. Styer always seemed genuinely pleased to see me/us. Even if I was just there for blood work or an ultrasound and he saw me in the waiting room he'd come by to say hello. He was thorough and his explanations and thoughts on treatment seemed to be thoughtful and based on research.... We used an antagonist protocol. After a failed fresh transfer and an FET that ended at 8 weeks in a miscarriage, we asked Dr. Styer about PGS testing for the remaining two frozen embryos. He agreed, and the next PGS-tested FET embryo was a success.
MGH is a busy clinic and you won't always get to see Dr. Styer for ultrasounds or routine visits, or even perhaps your transfer. If it's important to you that you stick with one doctor, a smaller clinic might be the way to go.... MGH was professional, organized, clean, new. It was also busy, the phlebotomists were occasionally surly as was the front desk staff (some were great though), and it's in downtown Boston, which presents its own challenges.
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
7
8
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer always seemed genuinely pleased to see me/us. Even if I was just there for blood work or an ultrasound and he saw me in the waiting room he'd come by to say hello. He was thorough and his explanations and thoughts on treatment seemed to be thoughtful and based on research.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
MGH is a busy clinic and you won't always get to see Dr. Styer for ultrasounds or routine visits, or even perhaps your transfer. If it's important to you that you stick with one doctor, a smaller clinic might be the way to go.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer was great at in-person meetings. His demeanor was warm and inviting and he asked multiple times if I had any questions about any of the results he discussed with me and my husband.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
We used an antagonist protocol. After a failed fresh transfer and an FET that ended at 8 weeks in a miscarriage, we asked Dr. Styer about PGS testing for the remaining two frozen embryos. He agreed, and the next PGS-tested FET embryo was a success.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl)
Cheryl was great during in-person meetings and setting up cycle calendars. She was not easy to get hold of any other time, as she didn't email. It was usually an on-call nurse that would get back to me when I called with questions, unless it was something directly related to my treatment plan.
Describe your experience with Massachusetts General Hospital.
MGH was professional, organized, clean, new. It was also busy, the phlebotomists were occasionally surly as was the front desk staff (some were great though), and it's in downtown Boston, which presents its own challenges.
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
My insurance luckily covered everything except the deductible and the co-pay for the pharmacy costs.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to send your chart to another clinic
7
Doctor
Aaron K. Styer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
4
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
4
When I see Dr Styer he has a lot of patience, compassion, and answers all questions fully. I wish we had done some of the tests he recently ordered sooner in the process but really that is my only complaint...Dr. Styer is often too busy given his schedule that I only speak with him at the end of IUI/IVF...Initially Dr Styer wanted me to try IVF but we were looking for the least invasive option. It seemed like it was more our decision than his recommendation that took precedence at that time.
It seems that they [MGH] are very busy and at sometimes disorganized. They are always running a little late and I often do not get phone calls back...When I'm traveling, I have a hard time getting in touch with the nurses to get in touch with medication implications. Also during an IUI, I had a very upsetting appointment where I was waiting so long I was nervous that the thawed sperm was impacted...
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
4
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
When I see Dr Styer he has a lot of patience, compassion, and answers all questions fully. I wish we had done some of the tests he recently ordered sooner in the process but really that is my only complaint.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
He is difficult to schedule time with so be sure you do it far in advance.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
I have had problems getting the medication straight and people to call me back in a timely fashion. Also I have had to come back for blood draw that I could have the day before when I was there. Dr. Styer is often too busy given his schedule that I only speak with him at the end of IUI/IVF.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
Initially Dr Styer wanted me to try IVF but we were looking for the least invasive option. It seemed like it was more our decision than his recommendation that took precedence at that time. Since getting to IVF, he recommended ICSI and he was very familiar with our past as to what he felt was best emotionally for us. Due to insurance/our past history, we tried one embryo (Day 5 transfer) which did not work.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl)
When I can get in touch with the nurses on the phone (which is difficult to do) they are very caring. They are very friendly and helpful when I'm in the office.
Describe your experience with Massachusetts General Hospital.
It seems that they are very busy and at sometimes disorganized. They are always running a little late and I often do not get phone calls back.
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
Expensive especially when paying out of pocket.
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
I have not had a multiple embryo transfer yet but hope to next cycle.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Massachusetts General Hospital.
When I'm traveling, I have a hard time getting in touch with the nurses to get in touch with medication implications. Also during an IUI, I had a very upsetting appointment where I was waiting so long I was nervous that the thawed sperm was impacted. Being hormonal, I was crying when they were doing the IUI which is not the right frame of mind. They said they have since updated the processes which I struggled with.
5
Doctor
Aaron K. Styer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
42 - 43
Treated
2016 - 2017
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
7
7
Dr. Souter is direct, no-nonsense and matter-of-fact, which I liked. She's pleasant enough, but not super warm and fuzzy if that's what you're looking for. I saw her a couple times before starting my IUIs, but will not see her again until I have done six unsuccessful IUIs (at which time I am eligible for IVF)...If you want a straight shooter, you'll probably like Dr. Souter....For IUIs, I never saw my doctor (the nurses did the IUIs), but they were all warm and pleasant. For ultrasounds, I would see the fertility doctor on call (there are several).
In general, the nursing staff at the MGH Fertility Center have been pleasant. They have done all my IUIs, and I have interacted with them the most throughout my course of treatment. I have had a few negative experiences with Pam, Dr. Souter's primary nurse. She seems a bit scatter-brained, and once left me a voicemail about someone else's test results! She also never remembers my situation or course of treatment, so I always have to explain it to her each time we talk...Strengths: Top success rates in Boston, part of one of the country's best hospitals. Weaknesses: It doesn't always feel very personal.
Age
42 - 43
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
7
7
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is direct, no-nonsense and matter-of-fact, which I liked. She's pleasant enough, but not super warm and fuzzy if that's what you're looking for. I saw her a couple times before starting my IUIs, but will not see her again until I have done six unsuccessful IUIs (at which time I am eligible for IVF).
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
If you want a straight shooter, you'll probably like Dr. Souter.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
The MGH Fertility Center is part of a large hospital and sees many patients, so they have many systems and routines for patients. For IUIs, I never saw my doctor (the nurses did the IUIs), but they were all warm and pleasant. For ultrasounds, I would see the fertility doctor on call (there are several). So far, I don't have anything negative to say about any of the doctors that i have seen. When you call the fertility center about something, they take your number and you have to wait for a call back from a nurse.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
So far, I have done four unsuccessful IUIs. Given my situation, I have to do six IUIs unsuccessfully before my insurance will cover IVF -- so that is the treatment plan I am currently on. I am doing natural cycle IUIs (no medication) with ultrasound monitoring and a trigger shot.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Pam)
In general, the nursing staff at the MGH Fertility Center have been pleasant. They have done all my IUIs, and I have interacted with them the most throughout my course of treatment. I have had a few negative experiences with Pam, Dr. Souter's primary nurse. She seems a bit scatter-brained, and once left me a voicemail about someone else's test results! She also never remembers my situation or course of treatment, so I always have to explain it to her each time we talk. Perhaps that's part of being seen at a larger hospital-based clinic.
Describe your experience with Massachusetts General Hospital.
Strengths: Top success rates in Boston, part of one of the country's best hospitals. Weaknesses: It doesn't always feel very personal.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
IUIs are $880 each. My medications and ultrasounds were covered by my insurance, as were my office visits.
7
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
44
Treated
2017
Success with this Doc
Yes
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF, Donor Sperm
Diagnosis
Uterine Fibroids
9
9
She [Dr. Souter] is extremely knowledgeable and friendly and takes her time with you answering all questions. However she ups your anxiety about when I got a positive for a possible genetic issue that was not big deal when I went to genetic counseling. She was also pretty pessimistic about my 15% of getting pregnant...Dr answered all my questions and took ample time, she was friendly...I just didn't have a partner.
You get more personalized care because it's small [MGH - Boston]. The doctors are extremely knowledgeable. They don't do more extreme procedures....[nurses] They responded quickly to calls but did not provide a video to teach you how to inject meds. I had to watch YouTube videos to learn...When I complained about error was rudely told I should not come here if I was not prepared to pay all out of pocket.
Age
44
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF, Donor Sperm
Diagnosis
Uterine Fibroids
9
9
How was your experience with Irene Souter at Massachusetts General Hospital?
She is extremely knowledgeable and friendly and takes her time with you answering all questions. However she ups your anxiety about when I got a positive for a possible genetic issue that was not big deal when I went to genetic counseling. She was also pretty pessimistic about my 15% of getting pregnant. Statistics include both when with issues and women who are just older. Many women in my family got pregnant naturally in their 40's. I just didn't have a partner. I was not surprised when I got pregnant on the first ivf try.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Go to her because she is good but know that she can make you a bit anxious and is overly cautious to not get your hopes up.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
The clinic is small, the nurses call you back quickly, Dr answered all my questions and took ample time, she was friendly.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
Standard ivf - patches, suppositories, and PIO injections.
Describe your experience with the nursing staff at Massachusetts General Hospital.
They responded quickly to calls but did not provide a video to teach you how to inject meds. I had to watch YouTube videos to learn.
Describe your experience with Massachusetts General Hospital.
You get more personalized care because it's small. The doctors are extremely knowledgeable. They don't do more extreme procedures like other places but I think that's a good thing because the priority is to keep you healthy.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
$10000
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
She said to transfer two embryos to give me a chance.
What specific things went wrong at Massachusetts General Hospital?
  • Provided conflicting information
Describe the specific things that went wrong at Massachusetts General Hospital.
I specifically asked how much treatment would cost and was told insurance would cover it all so I started treatment and mid treatment told me they made a mistake and insurance would only cover most of meds but not transfer and other procedures so I had to pay thousands of dollars out of pocket. When I complained about error was rudely told I should not come here if I was not prepared to pay all out of pocket.
9
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
2
Age
34
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
1
2
My IVF cycle was cancelled. I suggested perhaps I just can't tolerate high levels of gonadotropins but Dr P [Dr. Petrozza] insisted this is "impossible" and said my next cycle should be flare not antagonist with again 450 Gonal F. I got no sense that he wanted to figure out what went wrong...he has a very bad bedside manner. Delivers things like "IVF just might not work for you" with absolutely no sympathy ...
I think MGH is very poor for treating diminished ovarian reserve...often running late...
Age
34
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve
1
2
How was your experience with John Petrozza at Massachusetts General Hospital?
As stated earlier, he has a very blunt bedside manner. Generally, I want a competent not nice doctor. I'm not sure he is either, at least if you have DOR. Zero sympathy, zero optimism (even when docs at other clinics were like "I don't even know that you have DOR") .... also, after that first appointment, he disappears
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
Go with him if you have a straightforward case and not DOR.... do not expect him to have a "hmmm how interesting let's see why this odd response happened" approach
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I think MGH is very poor for treating diminished ovarian reserve. I had a very strange situation happen, which is that I responded well to clomid and low doses of Gonal F (eg 75 and 112), like getting 3 eggs, but at high doses (eg 450)--which is what they insisted i needed for IVF--my body shut down and I had 0 follicles grow. My IVF cycle was cancelled. I suggested perhaps I just can't tolerate high levels of gonadotropins but Dr P insisted this is "impossible" and said my next cycle should be flare not antagonist with again 450 Gonal F. I got no sense that he wanted to figure out what went wrong. i was clearly a number. and btw, he has a very bad bedside manner. Delivers things like "IVF just might not work for you" with absolutely no sympathy ... bear in mind my AMH is over 2, I naturally conceived a child 2 years ago, etc. Again, no desire to problem solve. they want you in and out. If you are an easy/textbook case, that's fine. But if you are a puzzling case, I see no indication you're going to get attention at MGH.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
antagonist protocol IVF with no suppression
Describe your experience with Massachusetts General Hospital.
often running late
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
insurance co=pays only
1
Doctor
John Petrozza
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
4
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
4
4
He [Dr. Petrozza] explained our issues in detail, explained the risks, and really understood our goals. But as soon as the process started he fell off the radar. I never saw him for any of my check in ultrasounds, he didn't do my retrieval, and then sat on genetic test results for two weeks. I felt like we got sold a personable bill of goods and then was just another number in the pile...
If I called [MGH - Boston] I had to leave a message for her and she would call me back. It was frustrating because the entire process was never really explained to us, we dealt with insurance issues which never got resolved and everything frustrated me. I'm a fairly smart human being and they made me feel stupid for asking questions. When I said I wanted a class on injections they told me to keep watching the videos until I got it.
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
4
4
How was your experience with John Petrozza at Massachusetts General Hospital?
As the head of the clinic I thought he was fabulous and he was also great to us in the beginning of our process. He explained our issues in detail, explained the risks, and really understood our goals. But as soon as the process started he fell off the radar. I never saw him for any of my check in ultrasounds, he didn't do my retrieval, and then sat on genetic test results for two weeks. I felt like we got sold a personable bill of goods and then was just another number in the pile.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
Be aware that you won't see him during the process and that you'll be dealing with his assistant and other Dr's throughout.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I barely saw my Dr during the process, which I guess is not unusual when there are several Dr's in a practice and they rotate days. The one issue I had with him is that he sat on my genetic testing results for 2 weeks before giving them to me. It was the longest two weeks of my life. And then zero empathy when he relayed that no embryos were viable and all had genetic issues.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
ivf with ICSI. I'm sorry I don't remember the details
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Carol H. )
My main point of contact was Carol. If I called I had to leave a message for her and she would call me back. It was frustrating because the entire process was never really explained to us, we dealt with insurance issues which never got resolved and everything frustrated me. I'm a fairly smart human being and they made me feel stupid for asking questions. When I said I wanted a class on injections they told me to keep watching the videos until I got it.
Describe your experience with Massachusetts General Hospital.
They get you in, the process is set up but you're a number and it's a business to them.
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
10000+ with genetic testing
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
Delay in relaying protocol, I had asked for an overview as a first time IVF patient and was basically told that I needed to wait until they were ready to talk to me. Dr failed to relay genetic test results in a prompt manner. Insurance coverage was misleading as was payment options. Unclear communication as to when to start the pill at the beginning of my cycle which took 3 phone calls to straighten out.
4
Doctor
John Petrozza
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
4
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
9
She [Dr Lippincott] is conservative--I consider this a good thing in her approach, but it may be something that some people are concerned about. Personally, I felt very comfortable with her--she was not cavalier about risks to either my health or that of my potential children. I'm in the medical field, and have seen severe side effects of fertility treatment, as well as bad outcomes in premature multiples--because of all of this, I felt much more comfortable with someone who tends towards the conservative end. It's also possible that I did not see the full range of what she would be willing to do, as my fertility issues were (thankfully!) resolved with treatments that were on the simpler end.
I honestly felt very comfortable with the clinic. Initial wait times were long, but I called back and lucked into a cancellation within 2 weeks. Dr Lippincott and Judy Adams were both very available and I felt very much that I was in good hands. Only limitation--and thankfully I did not have to deal with this much--the MGH lab is incredibly slow, and I have sat for more than an hour's wait to get blood drawn. Thankfully they very rarely asked bloodwork except right at the beginning of my workup and at the end, when confirming pregnancy.
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
9
How was your experience with Margaret Lippincott at Massachusetts General Hospital?
Dr Lippencott was always thorough and detail-oriented, but warm. I always felt like she wanted me to understand all of the possibilities and pros/cons of our decisions, but it really felt like I was a partner in the decision making. She was very accessible (although of course I tried not to abuse this!) and answered any questions fully. I never felt rushed by her. I worked more directly with the ultrasound technologist, but Dr Lippencott would always be available for consultation regarding the plan.
What's one piece of advice would you give a prospective patient of Margaret Lippincott at Massachusetts General Hospital?
She is conservative--I consider this a good thing in her approach, but it may be something that some people are concerned about. Personally, I felt very comfortable with her--she was not cavalier about risks to either my health or that of my potential children. I'm in the medical field, and have seen severe side effects of fertility treatment, as well as bad outcomes in premature multiples--because of all of this, I felt much more comfortable with someone who tends towards the conservative end. It's also possible that I did not see the full range of what she would be willing to do, as my fertility issues were (thankfully!) resolved with treatments that were on the simpler end.
During treatment, were you treated like a number or a human with Margaret Lippincott at Massachusetts General Hospital?
Dr Lippincott was always thorough and detail-oriented, but warm. I always felt like she wanted me to understand all of the possibilities and pros/cons of our decisions, but it really felt like I was a partner in the decision making. She was very accessible (although of course I tried not to abuse this!) and answered any questions fully. I never felt rushed by her.
Describe the protocols Margaret Lippincott used in your cycles at Massachusetts General Hospital and their degree of success.
I had previously done 3 cycles of unmonitored Clomid (1 cycle on 50mg and 2 on 100mg), and only ovulated on the last cycle (2 follicles). Dr Lippincott diagnosed me with PCOS based on my US and confirmed that I probably had not ovulated in the prior year (I had been using urine ovulation tests without ever getting a positive line, until the last cycle of Clomid). With Dr Lippincott, she had me come in for ultrasounds on day 3 (confirm ovulation and how many follicles ovulated) and day 12-13 (confirm if a dominant follicle present). Based on the size of the dominant follicle, I would either come back in on day 16-17 (if it was not large enough to be able to confirm what day it would be mature), or they would estimate the date of follicle maturity from the day 12-13 scan. I would then administer HCG and do timed intercourse. I did this for two cycles. On my 3rd cycle with Dr Lippincott, we decided to add on an IUI; again, I did US on day 3 and day 12-13; because my follicle was still too small, we repeated an US on day 16, did HCG injection on day 16, then did an IUI on day 18. Thankfully this was enough for us!
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Judy Adams (actually the ultrasonographer, who was usually my point person if not Dr Lippincott))
I did not actually work with any nursing staff. My primary point person was Judy Adams, the ultrasonographer, who was great--warm and very responsive, and also very good.
Describe your experience with Massachusetts General Hospital.
I honestly felt very comfortable with the clinic. Initial wait times were long, but I called back and lucked into a cancellation within 2 weeks. Dr Lippincott and Judy Adams were both very available and I felt very much that I was in good hands. Only limitation--and thankfully I did not have to deal with this much--the MGH lab is incredibly slow, and I have sat for more than an hour's wait to get blood drawn. Thankfully they very rarely asked bloodwork except right at the beginning of my workup and at the end, when confirming pregnancy.
Describe the costs associated with your care under Margaret Lippincott at Massachusetts General Hospital.
We were lucky- covered by insurance. We have a high-deductible plan; after the discount from the insurance, we paid ~$200 per US (so $400 per cycle) plus $500 for the IUI. (With the high-deductible plan, until we meet our out of pocket, we expect to pay $150-$200 per doctor's appointment--so don't take this as the amount you would pay if you had a more conventional plan.) Clomid is pretty cheap.
10
Doctor
Margaret Lippincott
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Unexplained
10
10
Dr Styer provided an exceptional experience for my husband and myself. He always took the time to explain the procedures, options and provide a recommendation. He was compassionate to the situation but not overly coddling...Take notes in your initial appt. he provides many options and details on what can be done. It is quite overwhelming in nature and in hindsight I should have taken notes vs remembering from memory.
MGH IVF was an all inclusive practice with everything from your appts, lab work, and surgery procedures happening right at Yawkey which made it extremely convenient....Dr Styers team is a pod you consistently seen by at your appts. Cheryl is the primary nurse and Amazing. She felt like my mom was with me at my appts. Extremely warm and attentive.
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Unexplained
10
10
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
As per my previous comment, Dr Styer provided an exceptional experience for my husband and myself. He always took the time to explain the procedures, options and provide a recommendation. He was compassionate to the situation but not overly coddling. I 100% would recommend him to anyone needing fertility treatments.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
Take notes in your initial appt. he provides many options and details on what can be done. It is quite overwhelming in nature and in hindsight I should have taken notes vs remembering from memory.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr Styer always took the time to explain or options, how and why treatments went the way they did and provided a recommendation on what he would do next if he was in our situation. We had seen a female dr in the practice initially and struggled with her overly coddling personality. We were recommended to Dr Styer for his bedside manner and direct personality and were exceptionally pleased.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
I had two potential ectopic pregnancies before seeking fertility treatment. Dr styer started with a round of clomid, then two iuis with different drug doses and ultimately moved to Ivf.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl )
Dr Styers team is a pod you consistently seen by at your appts. Cheryl is the primary nurse and Amazing. She felt like my mom was with me at my appts. Extremely warm and attentive.
Describe your experience with Massachusetts General Hospital.
MGH IVF was an all inclusive practice with everything from your appts, lab work, and surgery procedures happening right at Yawkey which made it extremely convenient.
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
I was very fortunate to have insurance cover my entire procedure with the exception of my deductible.
10
Doctor
Aaron K. Styer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
10
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF, Egg Freezing
Diagnosis
Unexplained, Other
7
10
She talked too fast, used lots of jargon, and because I had come to her from another clinic (for IUIs) I think she thought I knew more than I did about IVFs, which can be very different... Dr. Souter leans more towards pragmatic and blunt and could improve her bedside manner, but I have not doubted her decisions, protocols or care.
My care team was wonderful, even the receptionist remembered my name. They were always current on my case, got excited when news was good, and called to check on me when news was bad. I received hugs and tender touches when I needed them. My personal circumstances aside, almost every interaction I had with team members was extremely positive.
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 2 IVF, Egg Freezing
Diagnosis
Unexplained, Other
7
10
How was your experience with Irene Souter at Massachusetts General Hospital?
I will say, my first interaction with Dr. Souter was not ideal. She talked too fast, used lots of jargon, and because I had come to her from another clinic (for IUIs) I think she thought I knew more than I did about IVFs, which can be very different. Occasionally her accent was hard to understand. I am in healthcare and was a little lost. My husband was totally overwhelmed! My second meeting with her one-on-one went much more smoothly and she even turned her computer monitor to show me actual numbers and details, something I very much appreciated. Dr. Souter leans more towards pragmatic and blunt and could improve her bedside manner, but I have not doubted her decisions, protocols or care.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Do your homework. Learn about IVF terminology and the process. Bring a notebook to take notes and go prepared with questions since your time with her is limited. Also, do not be afraid to ask for further clarification if you don't understand something. She is very straightforward. If you are overly sensitive (not that I am not...because who isn't?) then maybe think about another doctor, though I don't know who would be best, maybe Dr. Sabatini. Call to ask the clinic.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
My care team was wonderful, even the receptionist remembered my name. They were always current on my case, got excited when news was good, and called to check on me when news was bad. I received hugs and tender touches when I needed them. My personal circumstances aside, almost every interaction I had with team members was extremely positive.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
Cycle #1: OCP/Low Dose Lupron. 21 days of Apri birth control. Lupron injection 10 units x 10 days. Lupron injection 5 units x 10 days. Gonal-f 150 IU and Menopur 150 IU injections x 10 days. HCG injection. Ampicillin, Cefoxitin, Methylprednisolone, baby aspirin (81mg), 50 mg IM injection Progesterone. Valium for transfer. Vivelle dots 2 patches every other day. Personally, I did not respond well to this protocol. I only had 5 eggs, 4 were mature, and only 1 fertilized normally. This was transferred and the cycle was not successful. Cycle #2: OCP/Antagonist. 21 days of Apri birth control. Gonal-f 300 IU and Menopur 150 IU injections x 11 days. Ganirelix Acetate pre-filled syringe 250 mcg x 6 days. HCG injection. Ampicillin, Cefoxitin, Methylprednisolone, baby aspirin (81mg), 50 mg IM injection Progesterone. Valium for transfer. Vivelle dots 2 patches every other day. I had a drastically improved response on this protocol . 18 eggs retrieved (even from my quiet ovary), 9 went on to ICSI, 7 fertilized normally, 4 made it to day 5. 1 was transferred and 3 were frozen. I became pregnant, but unfortunately it was ectopic and I had to have surgery to remove my tube. There is a slight increased risk of ectopics with IVF. Cycle #3: Cryopreserved Blastocyst Transfer. 21 days of Apri birth control. Lupron injection 10 units x 28 days. Vivelle dots varying patches every other day x 24+ days. Endometrin tabs 100mg. Ampicillin, Methylprednisolone, baby aspirin (81mg), 50 mg IM injection Progesterone. Valium for transfer. "Textbook cycle and transfer" with 1 frozen embryo, results TBD.
Describe your experience with the nursing staff at Massachusetts General Hospital.
Their compassion and genuine interest in your success!
7
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 32
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
I felt like a human because she [Dr. Sabatini] built such a nice relationship with my husband and I...She really took the time to understand what our goals were, What we were willing to go through, and then break down our options...Due to my age and my reasons for infertility, she recommended eSET which we completely agreed with...was incredibly caring when we were under her care. from the moment we met her we felt confident in her abilities and process. In our first consultation visit she explained everything so well to us.
The MGH clinic was one of the best run healthcare offices I have worked with. They really have their operations down. I never had an issue getting an appointment when I needed one. I never had to wait too long...I don't recall having any poor experiences [with the nurses]. The clinic runs really well and I always received calls when expected and with the appropriate level of compassion...the clinic has specific protocols that they use. I reacted very well to their standard protocols.
Age
29 - 32
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabatini was incredibly caring when we were under her care. from the moment we met her we felt confident in her abilities and process. In our first consultation visit she explained everything so well to us. She really took the time to understand what our goals were, What we were willing to go through, and then break down our options. I recommended her to another friend who also loved her. Dr. Sabatini is one of the best doctors I have ever had. Fertility treatment is hard and she was incredibly understanding of that and helped make it as smooth as possible.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
Trust her!
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
I felt like a human because she built such a nice relationship with my husband and I.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
It has been so long now since my first fresh cycle. I don't know if doctors that their own protocol but I know the clinic has specific protocols that they use. I reacted very well to their standard protocols. For my fresh cycle, I used Lupron, Follistim or gonal-F, menopur, ovidrel trigger I believe, steroids and antibiotics before transfer as well as injectable progesterone and an estrogen patch. My two fresh cycles were pretty long to start which initiated with lupron and estrogen patches. As we neared transfer, I used estrogen patches, progesterone suppositories and progesterone injections.
Describe your experience with the nursing staff at Massachusetts General Hospital.
I don't recall having any poor experiences. The clinic runs really well and I always received calls when expected and with the appropriate level of compassion.
Describe your experience with Massachusetts General Hospital.
The MGH clinic was one of the best run healthcare offices I have worked with. They really have their operations down. I never had an issue getting an appointment when I needed one. I never had to wait too long.
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
I had incredible health insurance and only needed to pay a copay for medication. I don't think I ever spend more than $140 per cycle out of pocket.
Describe Mary Sabatini's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Due to my age and my reasons for infertility, she recommended eSET which we completely agreed with.
10
Doctor
Mary Sabatini
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
Dr. Tanrikut is highly trained, great at communicating, and personable. When we left our appointments we understood the next steps, both the risks and possible outcomes. There were never any surprises. Further, when we thought of questions between appointments, she was always quick to respond to an e-mail through patient gateway. My diagnosis was unobstructed azoospermia (zero sperm count). My only chance at having children was to undergo MicroTESE surgery performed by Dr. Tanrikut. My anxiety was high on the day of my surgery, but I distinctly remember Dr. Tanrikut in the operating room before they administered the anesthesia; her demeanor, professionalism, and compassion toward me gave me the reassurance that I was in the best ha
Our overall experience at the MGH Fertility Center was exceptional. The doctors are professional, caring, and highly skilled. The support team (nurses, embryologists, fellows, MAs, etc...) are excellent as well. The hardest part for us to trust them on was the IVF doctor rotation. At MGH, your primary doctor develops your treatment plan, but that doesn’t necessarily mean they will perform/monitor your IVF cycle. The doctors at the center rotate as the “IVF doctor” (each week I believe). W
Age
30
Treated
2014
Success with this Doc
Yes
Race
European, Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Cigdem (Cori) Tanrikut at Massachusetts General Hospital?
Dr. Tanrikut is highly trained, great at communicating, and personable. When we left our appointments we understood the next steps, both the risks and possible outcomes. There were never any surprises. Further, when we thought of questions between appointments, she was always quick to respond to an e-mail through patient gateway. My diagnosis was unobstructed azoospermia (zero sperm count). My only chance at having children was to undergo MicroTESE surgery performed by Dr. Tanrikut. My anxiety was high on the day of my surgery, but I distinctly remember Dr. Tanrikut in the operating room before they administered the anesthesia; her demeanor, professionalism, and compassion toward me gave me the reassurance that I was in the best hands possible. When I woke up, Dr. Tanrikut was there to tell me the good news that she had found enough sperm for 4 cycles of IVF/ICSI. Though the fog of the anesthesia was still heavy, I distinctly remember tears of joy; a moment I will never forget. Dr. Tanrikut then left me and delivered the news personally to my wife as well. While the success of the surgery was ultimately a matter of whether or not my body was producing sperm or not, Dr. Tanrikut’s expertise in diagnosing the problem, having the technical skills to perform the surgery, and ultimately finding the best possible outcome cannot be understated. Beyond her technical skills, her demeanor and compassionate approach to our care was just as important. She demonstrated a true understanding of the emotional struggles we faced, both for myself and more importantly my wife. A phone call after the surgery, and a personal response to the thank you note we sent after the birth of our child are just two more examples of the long term commitment Dr. Tanrikut showed us. I cannot think of any weaknesses displayed by Dr. Tanrikut during our time under her care. She is truly an exceptional doctor.
What's one piece of advice would you give a prospective patient of Cigdem (Cori) Tanrikut at Massachusetts General Hospital?
I'd say to trust her.
During treatment, were you treated like a number or a human with Cigdem (Cori) Tanrikut at Massachusetts General Hospital?
Dr. Tanrikut brought the right level of frankness balanced with compassion. She never rushed an appointment and always made certain we had a full understanding of what we had discussed.
Describe the protocols Cigdem (Cori) Tanrikut used in your cycles at Massachusetts General Hospital and their degree of success.
MicroTESE surgery. This was the recommendation after four sperm analyses showed zero sperm.
Describe your experience with the nursing staff at Massachusetts General Hospital.
The nursing staff at MGH is exceptional. Caring and highly skilled.
Describe your experience with Massachusetts General Hospital.
Our overall experience at the MGH Fertility Center was exceptional. The doctors are professional, caring, and highly skilled. The support team (nurses, embryologists, fellows, MAs, etc...) are excellent as well. The hardest part for us to trust them on was the IVF doctor rotation. At MGH, your primary doctor develops your treatment plan, but that doesn’t necessarily mean they will perform/monitor your IVF cycle. The doctors at the center rotate as the “IVF doctor” (each week I believe). We were a little uncomfortable with this at first, however it worked out perfectly fine. We needed multiple IVF cycles before we had our baby, so we ended up meeting quite a few of the doctors in the center. Each of them demonstrated the highest level of commitment, care, and professionalism in their interactions with us.
Describe the costs associated with your care under Cigdem (Cori) Tanrikut at Massachusetts General Hospital.
I do not recall the exact costs. But I remember that they were in line with other providers.
10
Doctor
Cigdem (Cori) Tanrikut
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
6
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
PCOS
6
6
We had 3 failed IVFs with her [Dr. Souter] all using the same protocol. I suggested using a different protocol several times and she indicated that my current protocol was the one they always use for patients with PCOS... I think Dr. Souter is generally a good physician... Appointments with Dr. Souter sometimes seemed rushed and it was clear she didn't review my chart before my appointments.
MGH has a ton of experience with IVf... Dr. Souter works with a team of physicians who coordinate each patients care... The nurses are really on top of things. They are very knowledgeable and able to answer just about any question you throw at them... The monitoring here was pretty efficient but there were times where you felt like cattle.
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
PCOS
6
6
How was your experience with Irene Souter at Massachusetts General Hospital?
Strengths: MGH has a ton of experience with IVf and some of the best stats in the state. Dr. Souter works with a team of physicians who coordinate each patients care. Weaknesses: Dr. Souter sees a ton of patients so it can sometimes feel like you're just a number. She also seems to rely on standard MGH protocols so much so that she is unwilling to consider each individual patient's situation.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
I think Dr. Souter is generally a good physician. I would just caution prospective patients to get a second opinion if you have several failed IVFs because she seems resitant to protocol change.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Appointments with Dr. Souter sometimes seemed rushed and it was clear she didn't review my chart before my appointments. She was also late for several appointments. I distinctly remember one time we had an appointment with her and she was almost 45 minutes late even though we were the first appointment after lunch. The nurse told us she had car trouble and would be late. When we finally got into her office there was a piece of cake on a paper plate....aka she went to a party or lunch and failed to return on time. This was an appointment where we were supposed to discuss a failed IVF. It made me feel like our loss was unimportant and didn't matter. Another issue I had with Dr. Souter is that she didn't seem to listen to my opinion. We had 3 failed IVFs with her all using the same protocol. I suggested using a different protocol several times and she indicated that my current protocol was the one they always use for patients with PCOS. I later tried the other protocol with a different physician and my egg quality was amazing. One saving grace here is that the nurses were wonderful. While it's almost impossible to get a hold of them without having to leave a message, they are very compassionate and always on the ball.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
I did the long lupron protocol for both IVFs with Dr. Souter. I have PCOS and I kept inching towards overresponding with each IVF. I never had good egg quality and none of my embryos made it to blast.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Pam)
The nurses are really on top of things. They are very knowledgble and able to answer just about any question you throw at them.
Describe your experience with your monitoring appointments at Massachusetts General Hospital.
The monitoring here was pretty efficient but there were times where you felt like cattle. Unfortunately I think this just illustrates the ebb and flow of a large IVF clinic.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
I was very luck and my IVFs were covered 100% by insurance.
6
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
26 - 27
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
Dr. Styer was sympathetic to our particular story and knew how urgently we wanted to be parents. He also personally called us after one of our miscarriages... He never forced us into anything we were not comfortable with. He respected my decision to transfer 2 embryos. I chose to have him remain my RE after we moved across country and he was great at communicating even over the phone when I could not be there for an appointment. He also watched me very carefully during early pregnancy and made sure I felt taken care of, I had lots of ultrasounds for reassurance.
FET [at Massachusetts General Hospital] was around $4,000-5,000...Every person that I worked with at MGH was a pleasure, be they support staff, nurse, or doctor. It is truly their desire to see your big pregnant belly in the future! The weakness of this clinic and I assume most clinics, is the time it takes from your first appointment to your first positive pregnancy test takes almost a year. The waiting is hard and their schedule for procedures is very full so it can take a while to get your cycle going for IVF.
Age
26 - 27
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer was great at explaining our choices and supporting us in whatever direction we wanted to go. He was compassionate and professional. He never forced us into anything we were not comfortable with. He respected my decision to transfer 2 embryos. I chose to have him remain my RE after we moved across country and he was great at communicating even over the phone when I could not be there for an appointment. He also watched me very carefully during early pregnancy and made sure I felt taken care of, I had lots of ultrasounds for reassurance.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
I would tell them to trust that Dr. Styer is doing everything in his power to have you bring home a baby, in an ethical way.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer was sympathetic to our particular story and knew how urgently we wanted to be parents. He also personally called us after one of our miscarriages.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
We had male factor infertility and Dr. Styer recommended IVF with ICSI.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl Igo)
I was very close with my nurse and she always knew what was going on with my particular cycle. Whenever I called or emailed she got back to me quickly. She also worked with us out of state over the phone and she was a good communicator.
Describe your experience with Massachusetts General Hospital.
Every person that I worked with at MGH was a pleasure, be they support staff, nurse, or doctor. It is truly their desire to see your big pregnant belly in the future! The weakness of this clinic and I assume most clinics, is the time it takes from your first appointment to your first positive pregnancy test takes almost a year. The waiting is hard and their schedule for procedures is very full so it can take a while to get your cycle going for IVF.
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
In Massachusetts ART is covered by insurance, so we had few out of pocket costs, only around $2,000. When we were covered and when we no longer lived in MA the cost for a FET was around $4,000-5,000.
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
He recommended that we transfer a single embryo but I wanted to transfer two on two separate transfers and he allowed us to do that.
10
Doctor
Aaron K. Styer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
8
Age
31 - 32
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
5
8
He came across as very detached. While matter-of-fact can be ok, he communicated in a way that made me feel less than human - like he had a protocol he followed and who I was, how I felt, etc was pretty irrelevant. Ultimately, I got what I wanted: I became pregnant after two rounds of IUI... However, he did very little to make what is already a horrible experience any more bearable.
He [Dr. Petrozza] came across as very detached. While matter-of-fact can be ok, he communicated in a way that made me feel less than human - like he had a protocol he followed and who I was, how I felt, etc was pretty irrelevant. Ultimately, I got what I wanted: I became pregnant after two rounds of IUI... However, he did very little to make what is already a horrible experience any more bearable.
Age
31 - 32
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI
Diagnosis
Unexplained
5
8
How was your experience with John Petrozza at Massachusetts General Hospital?
Ultimately, I got what I wanted: I became pregnant after two rounds of IUI. For that reason I wouldn't discourage friends from going to Dr Petrozza and I will always feel grateful for his help. However, he did very little to make what is already a horrible experience any more bearable. He came across as fairly cold and detached, which I wasn't completely bothered by. He actually would reintroduce himself at every appointment as if we had never met, which was almost funny. My real difficulty with him happened when I opted not to do a vaccine that he was pushing me to get (something that would have delayed my treatment months, I did after careful consideration and consulting a highly respected infectious disease MD) I was horrified by the way he treated me. He was belittling and not in the least compassionate. Luckily, he didn't remember who I was at my next appointment. I had a friend who had a very similar experience with him. She did say when she went back to see him to have a second child, his bedside manner had improved dramatically, almost to the point where she wondered if he had gotten negative feedback and was making a serious effort to be more personable.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
As much as you can, try to go into your interactions with him with your own sense of detachment. As emotional as the process is, try to look at him as a vehicle to get where you're trying to go. Ultimately, he's a surgeon who can perform a procedure that you may need.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
Dr Petrozza's bedside manner was generally horrible. He came across as very detached. While matter-of-fact can be ok, he communicated in a way that made me feel less than human - like he had a protocol he followed and who I was, how I felt, etc was pretty irrelevant.
5
Doctor
John Petrozza
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Educational Resources
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9
10
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
?
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
9
10
Dr. Souter is very direct which I like. She takes the medical care of her patients seriously and is hesitant to start with the most invasive course of action immediately. She also is receptive/concerned with the financial costs....She is very direct which may come off as harsh but when it matters she is supportive and kind including giving me a hug and holding my hand when learning of a miscarriage....While she may seem tough, she is there for you when it really matters.
[MGH - Boston] Strengths: they are very organized which helps with as much planning is possible during this process. US & bW happen in the morning followed by IUIs and then iVf and appts are a bit later. They are open 7 days /wk even during bad weather Weakness: there are many patients coming and going, it is a busy practice...All but one nurse showed compassion during the process. They are generally very responsive (you need to call and leave a message) and call back within a few hours. They were knowledgeable and very helpful. I worked with the nurses more than the dr during the process.
Age
35 - 38
Treated
2015 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
9
10
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is very direct which I like. She takes the medical care of her patients seriously and is hesitant to start with the most invasive course of action immediately. She also is receptive/concerned with the financial costs.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
While she may seem tough, she is there for you when it really matters.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
I first visited Dr. Souter in 2015, when I returned in 2016 (nearly 2 year’s later) she remembered me. She is very direct which may come off as harsh but when it matters she is supportive and kind including giving me a hug and holding my hand when learning of a miscarriage.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
1 unmediated IUi 2 medicated IUI 1 IVF cycle (flare) Low ovarian reserve
Describe your experience with the nursing staff at Massachusetts General Hospital.
All but one nurse showed compassion during the process. They are generally very responsive (you need to call and leave a message) and call back within a few hours. They were knowledgeable and very helpful. I worked with the nurses more than the dr during the process.
Describe your experience with Massachusetts General Hospital.
Strengths: they are very organized which helps with as much planning is possible during this process. US & bW happen in the morning followed by IUIs and then iVf and appts are a bit later. They are open 7 days /wk even during bad weather Weakness: there are many patients coming and going, it is a busy practice.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Co-pays
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
They have a chart that outlines how many embryos will be transferred during each cycle.
9
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
0
Age
41
Treated
2016
Success with this Doc
No
Treatment
3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
0
0
Dr Styer was compassionate and a nice doctor. He didn't try any alternative protocols like they did at Boston IVF where I retrieved 8 times the number of eggs. I liked Dr Styer personally but he didn't spend the time to try other protocols...Cheryl was wonderful and compassionate. I loved her. The other nurse was more gruff and not helpful in terms of explaining injections or any part of the process. I can't remember her name but I was less than happy when I would see her at visits
I would go to MGH is you are young and have unexplained fertility. If you are over 37 I would go to Boston IVF or the Sher fertility clinic in NYC. MGH seems less motivated to treat older women creatively compared to other clinics...Cheryl was wonderful and compassionate. I loved her. The other nurse was more gruff and not helpful in terms of explaining injections or any part of the process. I can't remember her name but I was less than happy when I would see her at visits
Age
41
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
0
0
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
Dr Styer was compassionate and a nice doctor. He didn't try any alternative protocols like they did at Boston IVF where I retrieved 8 times the number of eggs. I liked Dr Styer personally but he didn't spend the time to try other protocols
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
To try to investigate other options before suggesting donor eggs automatically
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: cheryl)
Cheryl was wonderful and compassionate. I loved her. The other nurse was more gruff and not helpful in terms of explaining injections or any part of the process. I can't remember her name but I was less than happy when I would see her at visits
Describe your experience with Massachusetts General Hospital.
I would go to MGH is you are young and have unexplained fertility. If you are over 37 I would go to Boston IVF or the Sher fertility clinic in NYC. MGH seems less motivated to treat older women creatively compared to other clinics
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
About $15,000.00 out of pocket
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
I wish they had explained options to me such as embryo freezing a year before my treatment when I first visited for information that would have been a decision I would have made earlier or even that financing was available given I was paying out of pocket and it took me a year to save the 12K
What specific things went wrong at Massachusetts General Hospital?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
The clinic didn't explain any other options beyond fresh transfer. They weren't willing to try other protocols or get to the route of my hormone imbalance like Boston IVF did
0
Doctor
Aaron K. Styer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Other
10
10
On our first meeting, Dr. Souter explained the entire process very thoroughly and on each subsequent visit, I felt as though I knew what to expect next...I couldn't be happier with her as my doctor. After my failed IVF attempt (the second of three attempts), Dr. Souter called me personally to see how I was doing and to make a plan for moving forward with another cycle.
I met with most of the doctors on the team at MGH Fertility clinic, and have to say each of them made me feel the same way-- very comfortable and as though I was in good hands and that my situation was very important to them. [The nursing staff was] very kind and caring and very much on top of things!
Age
35 - 37
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Other
10
10
How was your experience with Irene Souter at Massachusetts General Hospital?
On our first meeting, Dr. Souter explained the entire process very throughly and on each subsequent visit, I felt as though I knew what to expect next. I had even run into Dr. Souter out in public in my hometown (A suburb of Boston) and she couldn't have been more pleasant- she knew me by my first name, introduced me to her daughter, interacted with my daughter (and remembered her name) whom was conceived through IVF with Dr. Souter. I couldn't be happier with her as my doctor. After my failed IVF attempt (the second of three attempts), Dr. Souter called me personally to see how I was doing and to make a plan for moving forward with another cycle.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
I think if I were to give one piece of advice to a prospective patient, it would be that having a child is a miracle and no matter how good your doctor is, it might not work. You have to have patience with the process.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
In the three times I went through IVF with Dr. Souter, I always felt like both she and her team knew me as a person- I met with most of the doctors on the team at MGH Fertility clinic, and have to say each of them made me feel the same way-- very comfortable and as though I was in good hands and that my situation was very important to them.
Describe your experience with your nurse at Massachusetts General Hospital.
Very kind and caring and very much on top of things!
10
Doctor
Irene Souter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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7
7
Age
44
Treated
2014
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Unexplained
7
7
He was upfront and honest with us about the need to use a donor egg and ICSI, after two failed IVF's with colleagues in his clinic, he would have moved forward with our own embryo's if we wanted by he painted a realist picture of what our success rate would be 0.5%
His [Dr. Petrozza 's] staff made us feel more human, we rarely saw him. Julie was the donor coordinator and she took care of everything for us; we couldn't have been more happy with her. the staff nurses who assisted during the transfer were also wonderful.
Age
44
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Unexplained
7
7
How was your experience with John Petrozza at Massachusetts General Hospital?
He was upfront and honest with us about the need to use a donor egg and ICSI, after two failed IVF's with colleagues in his clinic, he would have moved forward with our own embryo's if we wanted by he painted a realist picture of what our success rate would be 0.5%
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
ask a lot of question and understand WHY you're not able to conceive. Knowing why your not getting pregnant will help you be able to make decisions about topics you haven't considered yet, like donor egg
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
his staff made us feel more human, we rarely saw him
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
we used a donor egg, so I felt less in control of the process. he had a clear roadmap of donor egg cycles to get me to feel comfortable with what this cycle would be like compared to my other two unsuccessful cycles.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Julie Gold)
Julie was the donor coordinator and she took care of everything for us; we couldn't have been more happy with her. the staff nurses who assisted during the transfer were also wonderful
Describe your experience with Massachusetts General Hospital.
teaching hospital based clinic
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
the first two cycles were covered by insurance, the donor egg cycle cost of $25000.00 out of pocket
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at Massachusetts General Hospital.
the blood lab accidently threw out my blood sample when discarding the used needle in the sharps container and had to redraw the sample for the pregnancy test. I had to call to get results, they only make call backs at the end of the day, but the results were sitting in their office from 8am that morning.
7
Doctor
John Petrozza
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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6
9
Age
27 - 31
Treated
2015 - 2019
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing (cancer), 1 Embryo Freezing (cancer)
Diagnosis
Cancer
6
9
Dr. Sabitini is incredibly kind, and respectful. However I never feel like I had enough time in her office, and she was late for several of our planned phone calls.... Dr. Sabitini is brilliant. She specializes in infertility with cancer which is why she was the perfect fit for me. That said, I often feel rushed during our visits and always walk away with more questions.... She can have a tough bedside manner, but go in to your appointment ready to learn and with questions knowing that she is going to do everything she can to help you have a baby.
MGH is an incredible hospital with amazing staff. That said, they are all extremely busy and it would be nice to have more time per appointment because even though they have done this a million times, it’s my first experience and I’m terrified.... I have not received calls with all my test results although they do get posted online.... I am about to start IVF with ICSI and PGS. Dr. Sabitini recommended this treatment as I have a chronic cancer and have a very short window to conceive
Age
27 - 31
Treated
2015 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing (cancer), 1 Embryo Freezing (cancer)
Diagnosis
Cancer
6
9
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabitini is brilliant. She specializes in infertility with cancer which is why she was the perfect fit for me. That said, I often feel rushed during our visits and always walk away with more questions.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
She can have a tough bedside manner, but go in to your appointment ready to learn and with questions knowing that she is going to do everything she can to help you have a baby.
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabitini is incredibly kind, and respectful. However I never feel like I had enough time in her office, and she was late for several of our planned phone calls.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
I am about to start IVF with ICSI and PGS. Dr. Sabitini recommended this treatment as I have a chronic cancer and have a very short window to conceive and carry a baby before my cancer relapses. This treatment will give me the best shot.
Describe your experience with Massachusetts General Hospital.
MGH is an incredible hospital with amazing staff. That said, they are all extremely busy and it would be nice to have more time per appointment because even though they have done this a million times, it’s my first experience and I’m terrified.
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
We are still determining this.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
Describe the specific things that went wrong at Massachusetts General Hospital.
I have not received calls with all my test results although they do get posted online.
6
Doctor
Mary Sabatini
Communication
Compassion
Frequency seen during appointments
9
Clinic
Massachusetts General Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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Verified

This patient has provided documentation of treatment at this clinic.