Dr. Souter always had our information in front of her and could recall our treatment plan. It’s clear she sees a lot of patients, but she took the time to look at our file before any appointments...don’t be afraid to slow her down and ask questions. She will gladly explain things if you ask...Dr. Souter herself was fine at caring for me as a member of the LGBTQ community. She treated me just like she would treat anyone else
The nurses vary. Most of them are excellent, very compassionate, take the time to answer your questions, etc. The thing is that it’s sort of like an assembly line here...It was easy to transfer my donor sperm to the clinic from the Cryobank...MGH needs to improve its treatment for LGBTQ patients by making the process more inclusive and training staff on how to work with LGBTQ patients. The phlebotomy team and front desk staff need a better process for alerting them of which patients are waiting for blood draws
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is very straightforward and clearly extremely knowledgeable about her field of work. You get the sense that she could do this job in her sleep from the way she can easily rattle off information and decide on the best treatment plans. She’s not going to coddle you or hold your hand, but she’s amazing at her job and knows how to do it well. Whenever we had setbacks she remained very optimistic and that was really helpful. She didn’t perform any of our actual procedures, as that gets done by whichever doctor is on call.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Dr. Souter talks fast because she knows what she’s doing, but sometimes she might not realize that YOU don’t know what you’re doing. So don’t be afraid to slow her down and ask questions. She will gladly explain things if you ask.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Dr. Souter always had our information in front of her and could recall our treatment plan. It’s clear she sees a lot of patients, but she took the time to look at our file before any appointments.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
We did an egg retrieval (6 embryos) followed by a fresh transfer. This resulted in an ectopic pregnancy. After that, we did a modified natural cycle ending in a frozen transfer, which resulted in successful pregnancy.
How competent was Irene Souter at LGBTQ care?
Dr. Souter herself was fine at caring for me as a member of the LGBTQ community. She treated me just like she would treat anyone else, and I didn’t feel like the fact that I’m gay affected my treatment with her. However, MGH as a whole needs improvement with LGBTQ care. Many of their forms still contain heteronormative/gendered language, many staff members assumed I had a husband, and my information was even mixed up with my wife’s on occasion.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Kaitlin )
The nurses vary. Most of them are excellent, very compassionate, take the time to answer your questions, etc. The thing is that it’s sort of like an assembly line here. They do this day in and day out and I think it can be easy to lose your individuality in the shuffle. They are very responsive to questions via patient gateway. Also, only a few of the nurses are good at drawing blood.
Describe your experience with Massachusetts General Hospital.
MGH needs to improve its treatment for LGBTQ patients by making the process more inclusive and training staff on how to work with LGBTQ patients. The phlebotomy team and front desk staff need a better process for alerting them of which patients are waiting for blood draws. Staff who perform ultrasounds should take the time to verbalize to the patient what they’re seeing. All that being said, it’s MGH - meaning it’s top quality in terms of actual procedures and results.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
My insurance covered IVF because I had first done 6 unsuccessful IUI’s. I did have to pay some for the medication and testing. It’s very expensive.
How competent was Massachusetts General Hospital at LGBTQ care?
Everyone was nice and didn’t make a big deal about me being gay, but I wouldn’t say they were entirely knowledgeable about the needs of LGBTQ people. It can be a very heteronormative process.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Massachusetts General Hospital.
It was easy to transfer my donor sperm to the clinic from the Cryobank. But the storage fees to keep it at MGH are very expensive. And the process to transfer it back to the Cryobank is a bit more annoying.
What specific things went wrong at Massachusetts General Hospital?
- Failed to order appropriate test
- Lost results
- Scheduled the wrong procedure
Describe the specific things that went wrong at Massachusetts General Hospital.
MGH once confused me with my wife because we are both women with similar names. In doing this, they ordered blood tests for her that were actually meant for me. It led to unnecessary bloodwork for her and a huge snafu with the billing department trying to get the charges for those tests waived. The interactions with the billing department were terrible and frustrating.
8
Clinic
Massachusetts General Hospital
Boston