Massachusetts General Hospital

8 doctors work here

Rated 7.2
Strongly recommend: 56%Neutral: 16%Don't recommend: 28%7.2
56% strongly recommend
43 reviews
Operations
8.2
8.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.4
8.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.6
8.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,076
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 3 offices

Boston
32 Fruit Street
Boston, MA 02114
617-726-8868
Danvers
104 Endicott Street
Danvers, MA 01923
978-882-6767
Waltham
52 Second Ave
Waltham, MA 02451
617-726-8868
Show 1 more

43 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
3
0
Age 42
4 IVF
Uterine Fibroids
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Barely spoke w/Dr Sabatini outside of initial consult and the call 1 month after I miscarried...I had a large fibroid in my uterine muscle that was protruding into my uterus. It was creating partial blockage of my left tube and taking up precious space in my uterus where implantation would likely occur. Every time I asked about it, Dr Sabatini said it was a non-issue. When I did get pregnant, the fibroid was blocking the ability to look at the gestational sac, the heartbeat, etc. The embryos were trapped between it & my uterine wall...
Not one Dr throughout my treatment [at Massachusetts General Hospital] seemed to even look at the chart before seeing me...[nurse was] Well organized, communications and specificity were terrific. She closed the gap between me and the doctors, I always felt well cared for...I called to say I was spotting, on-call didn't get back to me...When I left the clinic, getting my records was a DISASTER. They refused to fax, took weeks to process the request and sent incomplete records, requiring me to go through another round of requests...
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Great experience and very scientific, but as far as expertise with IVF, I don't know enough to comment. She was absent during my care except for the first and last appointment. My treatment was during COVID but there was no excuse for the lack of communication or follow-up. I was not impressed with this practice. I had a large fibroid in my uterine muscle that was protruding into my uterus. It was creating partial blockage of my left tube and taking up precious space in my uterus where implantation would likely occur. Every time I asked about it, Dr Sabatini said it was a non-issue. When I did get pregnant, the fibroid was blocking the ability to look at the gestational sac, the heartbeat, etc. The embryos were trapped between it & my uterine wall. It made appointments when I was pregnant a total nightmare. I saw 3 doctors after Dr Sabatini, all of whom could not believe the large fibroid inside my uterus was deemed "irrelevant" to my ability to get pregnant and none would have moved forward with a transfer until that was removed. I wasted my precious time & embryos at this facility. When I asked Dr Sabatini in my final visit what type of fibroid I had, she couldn't even tell me. It was bad. Would not recommend.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
Find out how she will be involved and be prepared for coordinated care in the practice which might mean seeing doctors or students who are not familiar with your case so you have to repeat your history over & over again.
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Barely spoke w/Dr Sabatini outside of initial consult and the call 1 month after I miscarried. Apparently she was on sabbatical during my treatment - that was never communicated. Not one Dr throughout my treatment seemed to even look at the chart before seeing me.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
Antagonist protocol. Menopur/Gonal and the HcG trigger
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Sarah)
Well organized, communications and specificity were terrific. She closed the gap between me and the doctors, I always felt well cared for
Describe your experience with Massachusetts General Hospital.
Strengths: part of MGH Opportunities: better coordinated care across the doctors, improved follow-up from staff (I was spotting and on call didn't call me back...nightmare), be more innovative in solutions, look at Boston IVF and take some best practices from them
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
I cannot recall. I think $10-$15k for a retrieval & transfer
Describe Mary Sabatini's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Multiple embryo transfer for untested eggs if other factors like age were a consideration, was considered, though singleton was preferred & recommended
What specific things went wrong at Massachusetts General Hospital?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
- Doc forgot to order the clomid challenge as part of my original workup, causing a delay in getting started,then Covid hit - I called to say I was spotting, on-call didn't get back to me - Never saw my doctor after initial visit nor did I have any sort of communication with her or ability to reach her or another doc when I had questions - Teaching hospital, the students are a mix of good & not so good. One student doing my ultrasound needed to wait for the doc in a procedure to look at my ultrasound to show her where the gestational sac was in my uterus and explain the presence of the corpus luteum b/c I was pregnant. Created a ton of stress for me waiting - really just unbelievable they didn't know that - When I left the clinic, getting my records was a DISASTER. They refused to fax, took weeks to process the request and sent incomplete records, requiring me to go through another round of requests - their delays resulted in a nearly 2-month delay in getting started with my new clinic b/c they needed blood, tests, etc and couldn't re-run those b/c insurance wouldn't approve - It took my doctor almost 1 month to connect with me after I miscarried. 1 month later, she finally made time for me. Total disgrace. - I was diagnosed w/a large fibroid inside the uterine cavity and they moved forward with transfer and assured me it was fine. I saw 2 RE specialists and my OB/GYN afterwards and they were appalled that any doctor would do a transfer based on size & location of the fibroid in the cavity. It was also partially blocking my tube, which came up in an early test and they still moved forward. Wasted my time & embryos. There was barely a note about it in my records, doctor couldn't even tell me the type of fibroid I had (my OB who examined me after the miscarriage knew in <2 seconds what type it was and explained why it needed to be removed to achieve pregnancy)
3
Doctor
Mary Sabatini
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 34
3 IUI
Male Factor
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
While Dr. Souter is an extremely busy professional, we always felt like she made quality time for us during our visits. She reviewed any new results, was clear about our expectations, and patiently addressed any questions or concerns we had. We felt very well taken care of under her treatment... Because everything appeared relatively normal, Dr. Souter suggested 3 courses of IUI with Gonal-F before moving on to IVF. The first IUI resulted in me getting my period before the two week wait was up. The second course was a little odd - my body didn’t respond as quickly to the Gonal-F and appeared to wind up ovulating on its own, so we did an IUI without a trigger shot. I didn’t get my period for 26 days after the IUI, but tested negative for pregnancy. The third cycle went smoothly and I received a positive pregnancy beta test 16 days after the transfer. I’m now 13 weeks along with a healthy baby!
We called [Massachusetts General Hospital] in January 2019 and were going through our first IUI cycle by early May. (First consult was February, followed by all sorts of testing for both of us, followed by an additional consult to review the treatment plan). The only issue is how busy the clinic is - when coming in for blood and ultrasounds, I’d always recommend getting the earliest possible appointments, as the waiting room can fill up! But I was never there for more than an hour.
How was your experience with Irene Souter at Massachusetts General Hospital?
As discussed earlier, Dr. Souter’s manner while meeting with her was consistently supportive, educational, and clear. We felt we always understood what our next steps would be, what risks were involved, and what chances we had of success. The only minor issue was how long we needed to wait between appointments to see her, but that’s just a product of how busy she is providing all of her patients with the same quality treatment.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Be proactive in scheduling any future consults. When our second IUI wasn’t successful, we preemptively scheduled our IVF consult to coincide with the third cycle of IUI, just to keep the ball in motion if the third cycle wasn’t successful.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
While Dr. Souter is an extremely busy professional, we always felt like she made quality time for us during our visits. She reviewed any new results, was clear about our expectations, and patiently addressed any questions or concerns we had. We felt very well taken care of under her treatment.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
All of our tests came back pretty normal, with the exception of some mild male factor issues (which improved with diet changes). Because everything appeared relatively normal, Dr. Souter suggested 3 courses of IUI with Gonal-F before moving on to IVF. The first IUI resulted in me getting my period before the two week wait was up. The second course was a little odd - my body didn’t respond as quickly to the Gonal-F and appeared to wind up ovulating on its own, so we did an IUI without a trigger shot. I didn’t get my period for 26 days after the IUI, but tested negative for pregnancy. The third cycle went smoothly and I received a positive pregnancy beta test 16 days after the transfer. I’m now 13 weeks along with a healthy baby!
Describe your experience with the nursing staff at Massachusetts General Hospital.
The nursing staff were consistently pleasant and understanding. I felt extremely comfortable with them.
Describe your experience with Massachusetts General Hospital.
The clinic is organized and for as busy as it is, you can get moving with treatment pretty quickly. We called in January 2019 and were going through our first IUI cycle by early May. (First consult was February, followed by all sorts of testing for both of us, followed by an additional consult to review the treatment plan). The only issue is how busy the clinic is - when coming in for blood and ultrasounds, I’d always recommend getting the earliest possible appointments, as the waiting room can fill up! But I was never there for more than an hour.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Our insurance is excellent - we only paid copays of $30/visit, including transfers and testing. The medicines were most expensive, at about $300/cycle.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
We didn’t get to this point, but because I’m still under 35, with IVF we would have done just a single embryo transfer per IVF cycle.
10
Doctor
Irene Souter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
9
8
Age 36 - 39
IUI
2 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Sabatini is compassionate while also being direct and sharing the facts. She works out a plan for you to follow on your journey with positivity the entire way. She used to talk to us as if having a baby was a certainty, not a possibility. She made us optimistic. We trusted her guidance and she led us to the best outcome possible- a beautiful daughter and frozen embryos for the future. We owe our daughter- our family- to her...Ask her questions, she will be happy to answer...my ivf cycles were quite straight forward- my follicles grew well and many were retrieved. Nonetheless, she made me aware of all possibilities and what would happen in different scenarios.
During our second retrieval [at Massachusetts General Hospital], our nurse, Cathy, failed to call us to tell us how many embryos were successfully fertilized and whether or not we were to start progesterone...We ended up having to call the doctor on call after hours, who had to find our file and then share with us the good news that we had embryos fertilized and to start progesterone...The techs are wonderful! Always upbeat during scans and the nurses who drew my blood were always sweet and caring. The office itself runs smoothly, appointments were always on time, and I looked forward to seeing all of Sabatini’s staff (besides Cathy, who I usually only spoke to on the phone).
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabatini is compassionate while also being direct and sharing the facts. She works out a plan for you to follow on your journey with positivity the entire way. She used to talk to us as if having a baby was a certainty, not a possibility. She made us optimistic. We trusted her guidance and she led us to the best outcome possible- a beautiful daughter and frozen embryos for the future. We owe our daughter- our family- to her.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
Trust her. Know that she has your best interests in mind. Ask her questions, she will be happy to answer. Contact her office with any concerns you have. Believe in her optimism.
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabatini learned about us as a couple and cared about what we were going through. While she was compassionate, she was also direct and helped us to see where we stood and where we needed to go.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
Dr. Sabatini’s office is very experienced and knows what they’re doing. Each scan will lead them to direct your medications accordingly, know that they are making changes as needed. We were very lucky and my ivf cycles were quite straight forward- my follicles grew well and many were retrieved. Nonetheless, she made me aware of all possibilities and what would happen in different scenarios.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cathy (can’t remember last name))
If you end up working with Cathy, Dr. Sabatini’s nurse, know to have a tough skin. Cathy wasn’t always pleasant and often seemed annoyed by questions. She isn’t especially personable and seems to lack empathy. She also didn’t always call when she was supposed to. She sometimes came across as straight up rude. We put up with her because of how much we liked Dr. Sabatini, but if we’d had a choice, we would not have chosen to work with her.
Describe your experience with Massachusetts General Hospital.
The techs are wonderful! Always upbeat during scans and the nurses who drew my blood were always sweet and caring. The office itself runs smoothly, appointments were always on time, and I looked forward to seeing all of Sabatini’s staff (besides Cathy, who I usually only spoke to on the phone).
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
We had insurance for our first cycles, but our frozen cycle was uninsured. It was quite expensive, at least $4,000-$6,000.
Describe Mary Sabatini's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Dr. Sabatini was an advocate for transferring a single embryo in our cycles, as our embryos were of high quality. We understand her reasoning behind this, as multiples can be more risky.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
During our second retrieval, our nurse, Cathy, failed to call us to tell us how many embryos were successfully fertilized and whether or not we were to start progesterone. We tried calling the clinic in the afternoon to inquire, and the receptionist said that they had until the end of the day to call us and that Cathy would. We waited, and she never did. The next time we called to get our embryo fertilization results, the office was closed. We were very upset, as we had no update and didn’t know if we should start progesterone. We ended up having to call the doctor on call after hours, who had to find our file and then share with us the good news that we had embryos fertilized and to start progesterone.
9
Doctor
Mary Sabatini
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
6
9
Age 27 - 31
1 IVF
1 Egg Freezing (cancer)
1 Embryo Freezing (cancer)
Cancer
European
Income $100K - $199K
Graphic Designer
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Sabitini is incredibly kind, and respectful. However I never feel like I had enough time in her office, and she was late for several of our planned phone calls.... Dr. Sabitini is brilliant. She specializes in infertility with cancer which is why she was the perfect fit for me. That said, I often feel rushed during our visits and always walk away with more questions.... She can have a tough bedside manner, but go in to your appointment ready to learn and with questions knowing that she is going to do everything she can to help you have a baby.
MGH is an incredible hospital with amazing staff. That said, they are all extremely busy and it would be nice to have more time per appointment because even though they have done this a million times, it’s my first experience and I’m terrified.... I have not received calls with all my test results although they do get posted online.... I am about to start IVF with ICSI and PGS. Dr. Sabitini recommended this treatment as I have a chronic cancer and have a very short window to conceive
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabitini is brilliant. She specializes in infertility with cancer which is why she was the perfect fit for me. That said, I often feel rushed during our visits and always walk away with more questions.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
She can have a tough bedside manner, but go in to your appointment ready to learn and with questions knowing that she is going to do everything she can to help you have a baby.
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabitini is incredibly kind, and respectful. However I never feel like I had enough time in her office, and she was late for several of our planned phone calls.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
I am about to start IVF with ICSI and PGS. Dr. Sabitini recommended this treatment as I have a chronic cancer and have a very short window to conceive and carry a baby before my cancer relapses. This treatment will give me the best shot.
Describe your experience with Massachusetts General Hospital.
MGH is an incredible hospital with amazing staff. That said, they are all extremely busy and it would be nice to have more time per appointment because even though they have done this a million times, it’s my first experience and I’m terrified.
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
We are still determining this.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
Describe the specific things that went wrong at Massachusetts General Hospital.
I have not received calls with all my test results although they do get posted online.
6
Doctor
Mary Sabatini
Humanity
Communication
Frequency Seen
Compassion
9
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 29
1 IVF
Male Factor
PCOS
Middle Eastern
Income $100K - $199K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Rein] immediately made me feel comfortable and was very compassionate. He was honest with me about everything but didn’t make me feel bad about anything. He’s always very good at explaining everything and takes the time to answer any and all questions i May have...The wait to see him for a consultation is worth it! You will love him!...was watched very carefully to avoid OHSS. I had 6 ultrasounds in 8 days. I triggered with HcG and retrieved 20 eggs.
staff [at Massachusetts General Hospital] were always on top of everything. The team of doctors and nurses were always available for questions and always kept you updated right away on plans and treatments...nurse Johanne was able to move my husbands urology and endocrinology appointments up for us because she know how important time was for infertility treatments
How was your experience with Mitchell Rein at Massachusetts General Hospital?
He immediately made me feel comfortable and was very compassionate. He was honest with me about everything but didn’t make me feel bad about anything. He’s always very good at explaining everything and takes the time to answer any and all questions i May have.
What's one piece of advice would you give a prospective patient of Mitchell Rein at Massachusetts General Hospital?
The wait to see him for a consultation is worth it! You will love him!
During treatment, were you treated like a number or a human with Mitchell Rein at Massachusetts General Hospital?
I felt like Dr. Rein and his staff were always on top of everything. The team of doctors and nurses were always available for questions and always kept you updated right away on plans and treatments. His nurse Johanne was able to move my husbands urology and endocrinology appointments up for us because she know how important time was for infertility treatments
Describe the protocols Mitchell Rein used in your cycles at Massachusetts General Hospital and their degree of success.
We did one IVF with icsi cycle so far. It included: birth control for 3 weeks, lupron 10u to prevent ovulation and then dropped to 5u after a week. Started menopur 75u and gonalf 150u for stimulation. I stimmed for 8 days total and was watched very carefully to avoid OHSS. I had 6 ultrasounds in 8 days. I triggered with HcG and retrieved 20 eggs. 19 of which were mature. 15 were fertilized and we ended up with 4 embryos
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Johanne Day )
Johanne was always on top of everything! She communicated with me and made sure i understood everything. She was always available to answer any questions i had (even if some where probably ridiculous)
Describe your experience with Massachusetts General Hospital.
Super friendly and personable staff. Everyone makes you feel super comfortable even when you’re being poked and prodded. Early ultrasound and blood work hours (6:45am is the earliest). Very lean facility. Quick results uploaded to the patient online portal. Always on time with appointments.
Describe the costs associated with your care under Mitchell Rein at Massachusetts General Hospital.
Not much besides copays
Describe Mitchell Rein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Dr. Rein only transfers 1 embryo unless you’re over the age of 35.
10
Doctor
Mitchell Rein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
8
7
Age 38 - 39
1 IVF
1 Egg Freezing
Male Factor
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Unsuccessful
We found Dr. Sabatini very caring and knowledgable. At our first several visits, she explained in detail our issues and advised of next steps (IVF) and the process. As we progressed further into the cycle, we were seen by various drs on the staff and that is where we ran into issues. We often left these appts feeling confused/uninformed and that no-one was "managing" our care.
Many of the procedures/appointments were with other members of the MGH staff and we were not pleased with the level of patient care with the other staff. We often left appointments where we felt uninformed about the next step and procedures we not explained.... We worked with various nurses throughout the process. During the monitoring phase, speaking to multiple nurses was not an issue. However, when we started experiencing issues after miscarriage it was challenging because we had to recap our situation each time we spoke to someone.
How was your experience with Mary Sabatini at Massachusetts General Hospital?
We found Dr. Sabatini very caring and knowledgable. At our first several visits, she explained in detail our issues and advised of next steps (IVF) and the process. As we progressed further into the cycle, we were seen by various drs on the staff and that is where we ran into issues. We often left these appts feeling confused/uninformed and that no-one was "managing" our care.
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
Schedule all appointments directly with Dr. Sabatini if at all possible
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Dr. Sabatini seemed very kind and appeared genuinely invested in our outcome, however, we had limited visits with her. Many of the procedures/appointments were with other members of the MGH staff and we were not pleased with the level of patient care with the other staff. We often left appointments where we felt uninformed about the next step and procedures we not explained. Again, we truly felt Dr. Sabatini was caring but as an MGH fertility patient, you are not always seen by your primary doctor.
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
Our treatment was IVF with ICSI and PGS testing. We went straight to this treatment due to advanced age and male factor infertility (morphology). Treatment resulted in pregnancy but subsequent miscarriage. Reason for miscarriage unknown.
Describe your experience with the nursing staff at Massachusetts General Hospital.
We worked with various nurses throughout the process. During the monitoring phase, speaking to multiple nurses was not an issue. However, when we started experiencing issues after miscarriage it was challenging because we had to recap our situation each time we spoke to someone.
Describe your experience with Massachusetts General Hospital.
We were very pleased with our Dr but were not impressed with how the overall clinic was run. We had several issues with scheduling appointments, long wait times between appointments, oftentimes could not communicate directly with our doctor, and clinic staff was not as responsive as we would have liked.
What specific things went wrong at Massachusetts General Hospital?
  • Lost appointments
8
Doctor
Mary Sabatini
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
10
Age 30 - 31
1 IVF
Male Factor
PCOS
Uterine Fibroids
European
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt more than a human. I felt like a member of his family. [Dr. Rein] and his nurse were very attentive and responded to my patient portal messages very quickly... Dr Rein was even nice enough to contact me over the weekend on his person cell phone to check up on me. He comes highly recommended and I would be gladly to refer him to anyone!... He is very attentive and always answers any questions I have and is very patient. He is very compassionate and even goes above and beyond to check on your well being after a failed cycle or miscarriage.
Johanne is Dr. reins nurse [at Massachusetts General Hospital]. She’s amazing. Very attentive, prompt and organized...I would go in at 6:45 am every few days and I would be out at least by 7:05 which worked great with my work schedule!...My RE will not transfer multiple embryos until I have had two miscarriages per MGH protocol...Him and his nurse were very attentive and responded to my patient portal messages very quickly.
How was your experience with Mitchell Rein at Massachusetts General Hospital?
I have absolutely nothing bad to say about Dr Rein. I have nothing but good experiences at the clinic. He is very attentive and always answers any questions I have and is very patient. He is very compassionate and even goes above and beyond to check on your well being after a failed cycle or miscarriage.
What's one piece of advice would you give a prospective patient of Mitchell Rein at Massachusetts General Hospital?
He is the best doctor to see for your fertility issues. He is everything you would need and want in a fertility doctor.
During treatment, were you treated like a number or a human with Mitchell Rein at Massachusetts General Hospital?
I felt more than a human. I felt like a member of his family. Him and his nurse were very attentive and responded to my patient portal messages very quickly. They are very prompt. Dr Rein was even nice enough to contact me over the weekend on his person cell phone to check up on me. He comes highly recommended and I would be gladly to refer him to anyone!
Describe the protocols Mitchell Rein used in your cycles at Massachusetts General Hospital and their degree of success.
First cycle he went with the traditional cycle for my egg retrieval and transfer. I ended up having a failed cycle. My second cycle was the same but resulted in a miscarriage. The only thing that could have been done a little different on my second cycle was to make sure my lining was optimal. But, he made the call and it worked. But ended in early miscarriage. For cycle number three which I’ll be starting in Novemeber of 2018 is to make sure my uterine lining is at its best.
Describe your experience with the nursing staff at Massachusetts General Hospital.
Johanne is Dr. reins nurse. She’s amazing. Very attentive, prompt and organized
Describe your experience with Massachusetts General Hospital.
Well, if Johanne isn’t in the office I feel like the office doesn’t run as smoothly. And maybe they don’t communicate as well as they should. They may want to work a little bit better at that. Rather than that, everyone and everything is great!
Describe your experience with your monitoring appointments at Massachusetts General Hospital.
Very quick! I would go in at 6:45 am every few days and I would be out at least by 7:05 which worked great with my work schedule!
Describe the costs associated with your care under Mitchell Rein at Massachusetts General Hospital.
I only had a deductible with my insurance
Describe Mitchell Rein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
My RE will not transfer multiple embryos until I have had two miscarriages per MGH protocol
10
Doctor
Mitchell Rein
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
8
10
Age 34
3 IUI
Unexplained
European
Income $100K - $199K
Graphic Designer
Only Doc Seen
Neutral
Strongly Recommends
Successful
She [Dr. Jan Shifren] stressed that she works hard to not have patients become pregnant with multiples as it’s a high risk pregnancy...Listened to our history, walked through each step with us...She was very thorough at intake and checked in after every treatment. She made us feel very comfortable and met with us after each treatment to make sure that we knew what the next steps would be. She explained any and all risks when going through IUI and what the next steps would be if we did not conceive after the third IUI.
The clinic [Massachusetts General Hospital] had a lot of strengths: they were very flexible schedule, on time for all my appointments, really great communication and made themselves available for all my questions, and they made the process as a good as it could be. One thing to note is that the first appointment is very long. Expect to be there for at least 2 hours...The nursing staff was fantastic. Reassuring, positive and warm, they all made the process as good as it could be.
How was your experience with Jan Shifren at Massachusetts General Hospital?
She was very thorough at intake and checked in after every treatment. She made us feel very comfortable and met with us after each treatment to make sure that we knew what the next steps would be. She explained any and all risks when going through IUI and what the next steps would be if we did not conceive after the third IUI.
What's one piece of advice would you give a prospective patient of Jan Shifren at Massachusetts General Hospital?
She can be a little tough in the beginning, but so very thorough and we felt like she listened to all of our concerns.
During treatment, were you treated like a number or a human with Jan Shifren at Massachusetts General Hospital?
Listened to our history, walked through each step with us
Describe the protocols Jan Shifren used in your cycles at Massachusetts General Hospital and their degree of success.
Based on my age and how long we had been trying, she recommended that my husband get tested since I had a normal period. His tests came back normal so we decided to go through IUI as it was less Invasive and a good starting point. If after three cycles we did not conceive, we would have moved to IVF. She stressed that she works hard to not have patients become pregnant with multiples as it’s a high risk pregnancy, but we became pregnant with twins. Come to find out we have twins on both sides of the family so that could have been the luck of the draw.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Judy)
The nursing staff was fantastic. Reassuring, positive and warm, they all made the process as good as it could be.
Describe your experience with Massachusetts General Hospital.
The clinic had a lot of strengths: they were very flexible schedule, on time for all my appointments, really great communication and made themselves available for all my questions, and they made the process as a good as it could be. One thing to note is that the first appointment is very long. Expect to be there for at least 2 hours.
Describe the costs associated with your care under Jan Shifren at Massachusetts General Hospital.
I had great insurance so it was all covered.
8
Doctor
Jan Shifren
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Unknown Success
9
10
Age 35 - 38
3 IUI
1 IVF
Donor Sperm
Diminished Ovarian Reserve
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Souter is very direct which I like. She takes the medical care of her patients seriously and is hesitant to start with the most invasive course of action immediately. She also is receptive/concerned with the financial costs....She is very direct which may come off as harsh but when it matters she is supportive and kind including giving me a hug and holding my hand when learning of a miscarriage....While she may seem tough, she is there for you when it really matters.
[MGH - Boston] Strengths: they are very organized which helps with as much planning is possible during this process. US & bW happen in the morning followed by IUIs and then iVf and appts are a bit later. They are open 7 days /wk even during bad weather Weakness: there are many patients coming and going, it is a busy practice...All but one nurse showed compassion during the process. They are generally very responsive (you need to call and leave a message) and call back within a few hours. They were knowledgeable and very helpful. I worked with the nurses more than the dr during the process.
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is very direct which I like. She takes the medical care of her patients seriously and is hesitant to start with the most invasive course of action immediately. She also is receptive/concerned with the financial costs.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
While she may seem tough, she is there for you when it really matters.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
I first visited Dr. Souter in 2015, when I returned in 2016 (nearly 2 year’s later) she remembered me. She is very direct which may come off as harsh but when it matters she is supportive and kind including giving me a hug and holding my hand when learning of a miscarriage.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
1 unmediated IUi 2 medicated IUI 1 IVF cycle (flare) Low ovarian reserve
Describe your experience with the nursing staff at Massachusetts General Hospital.
All but one nurse showed compassion during the process. They are generally very responsive (you need to call and leave a message) and call back within a few hours. They were knowledgeable and very helpful. I worked with the nurses more than the dr during the process.
Describe your experience with Massachusetts General Hospital.
Strengths: they are very organized which helps with as much planning is possible during this process. US & bW happen in the morning followed by IUIs and then iVf and appts are a bit later. They are open 7 days /wk even during bad weather Weakness: there are many patients coming and going, it is a busy practice.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Co-pays
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
They have a chart that outlines how many embryos will be transferred during each cycle.
9
Doctor
Irene Souter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
7
7
Age 42 - 43
4 IUI
Donor Sperm
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Souter is direct, no-nonsense and matter-of-fact, which I liked. She's pleasant enough, but not super warm and fuzzy if that's what you're looking for. I saw her a couple times before starting my IUIs, but will not see her again until I have done six unsuccessful IUIs (at which time I am eligible for IVF)...If you want a straight shooter, you'll probably like Dr. Souter....For IUIs, I never saw my doctor (the nurses did the IUIs), but they were all warm and pleasant. For ultrasounds, I would see the fertility doctor on call (there are several).
In general, the nursing staff at the MGH Fertility Center have been pleasant. They have done all my IUIs, and I have interacted with them the most throughout my course of treatment. I have had a few negative experiences with Pam, Dr. Souter's primary nurse. She seems a bit scatter-brained, and once left me a voicemail about someone else's test results! She also never remembers my situation or course of treatment, so I always have to explain it to her each time we talk...Strengths: Top success rates in Boston, part of one of the country's best hospitals. Weaknesses: It doesn't always feel very personal.
How was your experience with Irene Souter at Massachusetts General Hospital?
Dr. Souter is direct, no-nonsense and matter-of-fact, which I liked. She's pleasant enough, but not super warm and fuzzy if that's what you're looking for. I saw her a couple times before starting my IUIs, but will not see her again until I have done six unsuccessful IUIs (at which time I am eligible for IVF).
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
If you want a straight shooter, you'll probably like Dr. Souter.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
The MGH Fertility Center is part of a large hospital and sees many patients, so they have many systems and routines for patients. For IUIs, I never saw my doctor (the nurses did the IUIs), but they were all warm and pleasant. For ultrasounds, I would see the fertility doctor on call (there are several). So far, I don't have anything negative to say about any of the doctors that i have seen. When you call the fertility center about something, they take your number and you have to wait for a call back from a nurse.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
So far, I have done four unsuccessful IUIs. Given my situation, I have to do six IUIs unsuccessfully before my insurance will cover IVF -- so that is the treatment plan I am currently on. I am doing natural cycle IUIs (no medication) with ultrasound monitoring and a trigger shot.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Pam)
In general, the nursing staff at the MGH Fertility Center have been pleasant. They have done all my IUIs, and I have interacted with them the most throughout my course of treatment. I have had a few negative experiences with Pam, Dr. Souter's primary nurse. She seems a bit scatter-brained, and once left me a voicemail about someone else's test results! She also never remembers my situation or course of treatment, so I always have to explain it to her each time we talk. Perhaps that's part of being seen at a larger hospital-based clinic.
Describe your experience with Massachusetts General Hospital.
Strengths: Top success rates in Boston, part of one of the country's best hospitals. Weaknesses: It doesn't always feel very personal.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
IUIs are $880 each. My medications and ultrasounds were covered by my insurance, as were my office visits.
7
Doctor
Irene Souter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
5
4
Age 34 - 37
4 IUI
1 IVF
Unexplained
Other
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I see Dr Styer he has a lot of patience, compassion, and answers all questions fully. I wish we had done some of the tests he recently ordered sooner in the process but really that is my only complaint...Dr. Styer is often too busy given his schedule that I only speak with him at the end of IUI/IVF...Initially Dr Styer wanted me to try IVF but we were looking for the least invasive option. It seemed like it was more our decision than his recommendation that took precedence at that time.
It seems that they [MGH] are very busy and at sometimes disorganized. They are always running a little late and I often do not get phone calls back...When I'm traveling, I have a hard time getting in touch with the nurses to get in touch with medication implications. Also during an IUI, I had a very upsetting appointment where I was waiting so long I was nervous that the thawed sperm was impacted...
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
When I see Dr Styer he has a lot of patience, compassion, and answers all questions fully. I wish we had done some of the tests he recently ordered sooner in the process but really that is my only complaint.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
He is difficult to schedule time with so be sure you do it far in advance.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
I have had problems getting the medication straight and people to call me back in a timely fashion. Also I have had to come back for blood draw that I could have the day before when I was there. Dr. Styer is often too busy given his schedule that I only speak with him at the end of IUI/IVF.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
Initially Dr Styer wanted me to try IVF but we were looking for the least invasive option. It seemed like it was more our decision than his recommendation that took precedence at that time. Since getting to IVF, he recommended ICSI and he was very familiar with our past as to what he felt was best emotionally for us. Due to insurance/our past history, we tried one embryo (Day 5 transfer) which did not work.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl)
When I can get in touch with the nurses on the phone (which is difficult to do) they are very caring. They are very friendly and helpful when I'm in the office.
Describe your experience with Massachusetts General Hospital.
It seems that they are very busy and at sometimes disorganized. They are always running a little late and I often do not get phone calls back.
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
Expensive especially when paying out of pocket.
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
I have not had a multiple embryo transfer yet but hope to next cycle.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Massachusetts General Hospital.
When I'm traveling, I have a hard time getting in touch with the nurses to get in touch with medication implications. Also during an IUI, I had a very upsetting appointment where I was waiting so long I was nervous that the thawed sperm was impacted. Being hormonal, I was crying when they were doing the IUI which is not the right frame of mind. They said they have since updated the processes which I struggled with.
5
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
7
8
Age 37 - 39
1 IVF
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Successful
Dr. Styer always seemed genuinely pleased to see me/us. Even if I was just there for blood work or an ultrasound and he saw me in the waiting room he'd come by to say hello. He was thorough and his explanations and thoughts on treatment seemed to be thoughtful and based on research.... We used an antagonist protocol. After a failed fresh transfer and an FET that ended at 8 weeks in a miscarriage, we asked Dr. Styer about PGS testing for the remaining two frozen embryos. He agreed, and the next PGS-tested FET embryo was a success.
MGH is a busy clinic and you won't always get to see Dr. Styer for ultrasounds or routine visits, or even perhaps your transfer. If it's important to you that you stick with one doctor, a smaller clinic might be the way to go.... MGH was professional, organized, clean, new. It was also busy, the phlebotomists were occasionally surly as was the front desk staff (some were great though), and it's in downtown Boston, which presents its own challenges.
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer always seemed genuinely pleased to see me/us. Even if I was just there for blood work or an ultrasound and he saw me in the waiting room he'd come by to say hello. He was thorough and his explanations and thoughts on treatment seemed to be thoughtful and based on research.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
MGH is a busy clinic and you won't always get to see Dr. Styer for ultrasounds or routine visits, or even perhaps your transfer. If it's important to you that you stick with one doctor, a smaller clinic might be the way to go.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer was great at in-person meetings. His demeanor was warm and inviting and he asked multiple times if I had any questions about any of the results he discussed with me and my husband.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
We used an antagonist protocol. After a failed fresh transfer and an FET that ended at 8 weeks in a miscarriage, we asked Dr. Styer about PGS testing for the remaining two frozen embryos. He agreed, and the next PGS-tested FET embryo was a success.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl)
Cheryl was great during in-person meetings and setting up cycle calendars. She was not easy to get hold of any other time, as she didn't email. It was usually an on-call nurse that would get back to me when I called with questions, unless it was something directly related to my treatment plan.
Describe your experience with Massachusetts General Hospital.
MGH was professional, organized, clean, new. It was also busy, the phlebotomists were occasionally surly as was the front desk staff (some were great though), and it's in downtown Boston, which presents its own challenges.
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
My insurance luckily covered everything except the deductible and the co-pay for the pharmacy costs.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to send your chart to another clinic
7
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
0
3
Age 33
3 IVF
Male Factor
Other
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr sabatini took over my care when my initial doctor left. I met with her once via a video chat, never in person and never saw or spoke with her again after that conversation. During my cycle I had to bring up details of the cycle which should have been known and scheduled into our plan which in the end caused complications. The cycle ended in a miscarriage, I never received a follow up call or an appointment. There was no concern from her about my well being, no concern if medically I was ok or to discuss future steps to help make our family
I would not recommend [MGH - Boston] due to the outcome of my results and the non compassionate non existent care/ follow up concern received/ not received...Nurses were friendly for the most part. I did receive extra medication from the nurse while at an appointment due to the concern of possibly running out prior to my trigger shot ...Monitoring appointments were quick. Scheduled time was provided but I would often be seen early...
How was your experience with Mary Sabatini at Massachusetts General Hospital?
Dr sabatini took over my care when my initial doctor left. I met with her once via a video chat, never in person and never saw or spoke with her again after that conversation. During my cycle I had to bring up details of the cycle which should have been known and scheduled into our plan which in the end caused complications. The cycle ended in a miscarriage, I never received a follow up call or an appointment. There was no concern from her about my well being, no concern if medically I was ok or to discuss future steps to help make our family
What's one piece of advice would you give a prospective patient of Mary Sabatini at Massachusetts General Hospital?
I would not recommend her
During treatment, were you treated like a number or a human with Mary Sabatini at Massachusetts General Hospital?
Poor cycle planning. No follow up or concern for my well being or what steps to take post miscarriage
Describe the protocols Mary Sabatini used in your cycles at Massachusetts General Hospital and their degree of success.
I do not remember which medications were used this cycle. There were no complications with the medications
Describe your experience with the nursing staff at Massachusetts General Hospital.
Kind and compassionate
Describe your experience with Massachusetts General Hospital.
I would not recommend due to the outcome of my results and the non compassionate non existent care/ follow up concern received/ not received. I did not feel like my individual case and situation was carefully reviewed or planned out. Nurses were friendly for the most part. I did receive extra medication from the nurse while at an appointment due to the concern of possibly running out prior to my trigger shot .
Describe your experience with your monitoring appointments at Massachusetts General Hospital.
Monitoring appointments were quick. Scheduled time was provided but I would often be seen early
Describe the costs associated with your care under Mary Sabatini at Massachusetts General Hospital.
More expensive than previous clinics used. My husband and I are both currently on a payment plan and still owe $4,000
Describe Mary Sabatini's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Despite previous failed results we were allowed to transfer only 2 embryos and The remaining embryos were not able to be frozen
0
Doctor
Mary Sabatini
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 29 - 30
3 Fertility Medications
PCOS
European
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Aaron is very warm, hopeful, straightforward about diagnosis/options and clear about expectations. He is completely focused on the patient and is happy to either sit and answer questions/talk through things or get started with the treatment plan....He is an ideal choice for MD. He is kind, warm, patient, willing to sit and talk through options. He is super straightforward and clear with facts and comprehensive in the workup he prescribes to get a full picture of a couple's fertility.
Because the clinic is through MGH and they have such a high volume of patients, wait times can be brutal, but they do try to move along as fast as they can to get you in for your appointment....The nursing staff was kind. During my first two rounds of treatment that did not result in pregnancy, they acknowledged the disappointment and encouraged moving forward with another month...One day, when the wait was egregiously long, they gave out free parking stickers (a little treat in a place like Boston, ha!) and free coffee gift cards for the hospital cafeterias.
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
He is an ideal choice for MD. He is kind, warm, patient, willing to sit and talk through options. He is super straightforward and clear with facts and comprehensive in the workup he prescribes to get a full picture of a couple's fertility. We never felt rushed with Aaron, but we were eager to move forward with a treatment plan and he was happy to oblige. He was hopeful and positive and even encouraging when I became pregnant and didn't want to get my hopes up. I would recommend him to anyone--he was really wonderful.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
Feel free to be honest with him about your hopes and expectations. Because he is very straightforward and thorough in his explanations he will help to adjust expectations if necessary (I was not optimistic, and he encouraged my optimism) and fully explain the results of a workup to back up his opinions about treatment plans.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Aaron is very warm, hopeful, straightforward about diagnosis/options and clear about expectations. He is completely focused on the patient and is happy to either sit and answer questions/talk through things or get started with the treatment plan.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
I have PCOS, but I ovulate regularly. When my husband and I wanted to try to conceive, knowing I had the PCOS diagnosis, I proactively went to Aaron Styer for a workup as soon as I had my IUD removed. Aaron offered to let my husband and I try to conceive naturally for a while, but mentioned that we might derive some benefit from the use of Clomid (to help guarantee well matured eggs and time ovulation) and a trigger shot to help with timing. We were eager to conceive, so we wanted to start with that. He said that we would try that protocol for 6 months. Before the third cycle of Clomid and the trigger shot, I mentioned that my luteal phases seemed short (~10 days), so he suggested trying progesterone vaginal inserts which I would use every night after ovulation was confirmed 2-3 days after the trigger shot. On our third cycle of Clomid + trigger shot and the first cycle in which I used progesterone, we conceived our daughter. That pregnancy resulted in a live birth.
Describe your experience with your nurse at Massachusetts General Hospital.
The nursing staff was kind. During my first two rounds of treatment that did not result in pregnancy, they acknowledged the disappointment and encouraged moving forward with another month, if I was comfortable and ready. Once I became pregnant, they were encouraging and friendly, very knowledgable and eager to support me in the early weeks before I was transferred to the OB/Midwife team.
Describe your experience with Massachusetts General Hospital.
The doctors and nursing staff are AMAZING. Because the clinic is through MGH and they have such a high volume of patients, wait times can be brutal, but they do try to move along as fast as they can to get you in for your appointment. One day, when the wait was egregiously long, they gave out free parking stickers (a little treat in a place like Boston, ha!) and free coffee gift cards for the hospital cafeterias. It doesn't solve the annoyance of having to wait for a long time, but it is something and I know they try hard. I do think they're worth waiting for, though!
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
A few $15 co-pays for MD visits and some small prescription medication co-pays. My treatment and all medication was covered by my insurance.
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
We never got to IVF, but Aaron Styer had a strong preference for transferring a single embryo for several transfers in women under 35--which he discussed with me, should we have gone the IVF route. He was more open to multiple embryo transfer after subsequent IVF failure or in women over 35.
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
2
Age 37
3 IUI
2 IVF
Unexplained
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr Souter was always very upfront and positive with us. We had had lots of frustration before (a failed pregnancy and multiple failed IUIs, one failed IVF) and were grateful to start anew with her...We had been utilizing Dr Styer and I moved to Dr Souter. Personality wise, I just cliqued with Irene better. My husband liked both. After multiple failed IUIs, I just needed to change something up and moving clinics felt like a huge undertaking. Irene was like a breath of fresh air I needed.
MGH had recommendations on how many to use [Eset] given how many times we had tried and my age. We elected for one both times...I often had to inquire if they had forgotten me because they were running so late...You do not see the same nurse, although all were compassionate...I felt getting responses back from nurses before they closed was always a huge undertaking. And oftentimes, you need the medication called in before a certain time. The experience was very stressful for me. It seemed that they were understaffed.
How was your experience with Irene Souter at Massachusetts General Hospital?
We had been utilizing Dr Styer and I moved to Dr Souter. Personality wise, I just cliqued with Irene better. My husband liked both. After multiple failed IUIs, I just needed to change something up and moving clinics felt like a huge undertaking. Irene was like a breath of fresh air I needed.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Stay positive!
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
Dr Souter was always very upfront and positive with us. We had had lots of frustration before (a failed pregnancy and multiple failed IUIs, one failed IVF) and were grateful to start anew with her.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
I don't remember exactly but this was our final IVF shot before I moved clinics. The retrieval went well this time and I knew that the transfer was good, the doctor who did it exclaimed it went really well and felt it had a great chance. This positivity helped me as well thinking things went well.
Describe your experience with the nursing staff at Massachusetts General Hospital.
You do not see the same nurse, although all were compassionate. Often MGH is running late and getting there with traffic and work is a stressful experience.
Describe your experience with Massachusetts General Hospital.
Traffic, parking, and tardiness were a constant with MGH for me. At the time we were living in Brookline so not too far away but I came to despise going to the hospital in the mornings. The earlier appointment the better as less people have been given the chance to be late and push back appointments. I always felt that the person working behind the desk (there was some turnover) was not always the friendliest and sometimes not organized. I often had to inquire if they had forgotten me because they were running so late.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
Our insurance didn't cover any treatments.
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
MGH had recommendations on how many to use given how many times we had tried and my age. We elected for one both times.
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Massachusetts General Hospital.
I felt getting responses back from nurses before they closed was always a huge undertaking. And oftentimes, you need the medication called in before a certain time. The experience was very stressful for me. It seemed that they were understaffed.
10
Doctor
Irene Souter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
9
9
Age 44
1 Egg Freezing
1 Embryo Freezing
IVF
Donor Sperm
Uterine Fibroids
Latinx
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Souter] is extremely knowledgeable and friendly and takes her time with you answering all questions. However she ups your anxiety about when I got a positive for a possible genetic issue that was not big deal when I went to genetic counseling. She was also pretty pessimistic about my 15% of getting pregnant...Dr answered all my questions and took ample time, she was friendly...I just didn't have a partner.
You get more personalized care because it's small [MGH - Boston]. The doctors are extremely knowledgeable. They don't do more extreme procedures....[nurses] They responded quickly to calls but did not provide a video to teach you how to inject meds. I had to watch YouTube videos to learn...When I complained about error was rudely told I should not come here if I was not prepared to pay all out of pocket.
How was your experience with Irene Souter at Massachusetts General Hospital?
She is extremely knowledgeable and friendly and takes her time with you answering all questions. However she ups your anxiety about when I got a positive for a possible genetic issue that was not big deal when I went to genetic counseling. She was also pretty pessimistic about my 15% of getting pregnant. Statistics include both when with issues and women who are just older. Many women in my family got pregnant naturally in their 40's. I just didn't have a partner. I was not surprised when I got pregnant on the first ivf try.
What's one piece of advice would you give a prospective patient of Irene Souter at Massachusetts General Hospital?
Go to her because she is good but know that she can make you a bit anxious and is overly cautious to not get your hopes up.
During treatment, were you treated like a number or a human with Irene Souter at Massachusetts General Hospital?
The clinic is small, the nurses call you back quickly, Dr answered all my questions and took ample time, she was friendly.
Describe the protocols Irene Souter used in your cycles at Massachusetts General Hospital and their degree of success.
Standard ivf - patches, suppositories, and PIO injections.
Describe your experience with the nursing staff at Massachusetts General Hospital.
They responded quickly to calls but did not provide a video to teach you how to inject meds. I had to watch YouTube videos to learn.
Describe your experience with Massachusetts General Hospital.
You get more personalized care because it's small. The doctors are extremely knowledgeable. They don't do more extreme procedures like other places but I think that's a good thing because the priority is to keep you healthy.
Describe the costs associated with your care under Irene Souter at Massachusetts General Hospital.
$10000
Describe Irene Souter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
She said to transfer two embryos to give me a chance.
What specific things went wrong at Massachusetts General Hospital?
  • Provided conflicting information
Describe the specific things that went wrong at Massachusetts General Hospital.
I specifically asked how much treatment would cost and was told insurance would cover it all so I started treatment and mid treatment told me they made a mistake and insurance would only cover most of meds but not transfer and other procedures so I had to pay thousands of dollars out of pocket. When I complained about error was rudely told I should not come here if I was not prepared to pay all out of pocket.
9
Doctor
Irene Souter
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
10
Age 41
2 Egg Freezing
Diminished Ovarian Reserve
Income $500K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Aaron Styer] made special arrangements to do both of my retrievals and made me feel like I was his only patient and paid special attention to me. He checked in several times and made me feel very well cared for . I must say that as a physician, I am very critical by nature. And I felt that every aspect of his care was thoughtful and compassionate...Since I had diminished ovarian reserve, Dr. Styer utilized a estrogen patch protocol with a total of 450 units of Gonal F and Menopur and then an antagonist. Second cycle was same does of meds but a microdose Flare. Very similar high response which a pleasant surpise given my ovarian reserve
He [Dr. Aaron Styer] made special arrangements to do both of my retrievals and made me feel like I was his only patient and paid special attention to me. He checked in several times and made me feel very well cared for . I must say that as a physician, I am very critical by nature. And I felt that every aspect of his care was thoughtful and compassionate...Excellent communication on all fronts by nurses [at MGH] . Great team!
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
He made special arrangements to do both of my retrievals and made me feel like I was his only patient and paid special attention to me. He checked in several times and made me feel very well cared for . I must say that as a physician, I am very critical by nature. And I felt that every aspect of his care was thoughtful and compassionate.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
He is a great doctor and really takes his time to listen to what you have to say.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer was great about really explaining all details with me about eggs freezing. I am a physician and single woman. He was so patient with explaining the technical aspects of eggs freezing and helping me to understand what would be the best protocols based upon my ovarian reserve.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
Since I had diminished ovarian reserve, Dr. Styer utilized a estrogen patch protocol with a total of 450 units of Gonal F and Menopur and then an antagonist. Second cycle was same does of meds but a microdose Flare. Very similar high response which a pleasant surpise given my ovarian reserve
Describe your experience with the nursing staff at Massachusetts General Hospital.
Excellent communication on all fronts by nurses. Great team!
Describe your experience with Massachusetts General Hospital.
Very smooth operation. No glitches at all. Very polite front staff!
Describe your experience with your monitoring appointments at Massachusetts General Hospital.
It was very quick and efficient. No issues at all
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
I paid about 12000 for 2 cycles and about 3000 dollars for the meds
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Not applicable. I was doing egg freezing. Although, when I looked up his publications. I saw that Dr. Styer had published several interesting articles for eSET and he is known for this nationally.
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2017, Successful
10
10
Age 44
1 IVF
Donor Sperm
Diminished Ovarian Reserve
European
Income $100K - $199K
Doctor
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I am also a physician, but fertility is not my specialty. Dr. Styer [at MGH[ explained my diagnosis and treatment plan in both simple and complex terms. He was very down to earth and caring and was very sensitive about telling me I had a reduced number of eggs. He was very confident in my success given my age and he was right. He recommended going right to IVF although I am single. I am now 10 wks pregnant with twins!!! Very happy an
I am also a physician, but fertility is not my specialty. Dr. Styer [at MGH[ explained my diagnosis and treatment plan in both simple and complex terms. He was very down to earth and caring and was very sensitive about telling me I had a reduced number of eggs. He was very confident in my success given my age and he was right. He recommended going right to IVF although I am single. I am now 10 wks pregnant with twins!!! Very happy an
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
Dr Styer and his nurse Cheryl were superb and always attentive to my questions and needs. I am completely satisfied!!! They were really good good about about holding my hand throughout the entire process and kept me positive even when I learned that I had a lower number of eggs.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
No advice needed. The experience was great. He and his team gave me the best care!
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
I am also a physician, but fertility is not my specialty. Dr. Styer explained my diagnosis and treatment plan in both simple and complex terms. He was very down to earth and caring and was very sensitive about telling me I had a reduced number of eggs. He was very confident in my success given my age and he was right. He recommended going right to IVF although I am single. I am now 10 wks pregnant with twins!!! Very happy and satisfied with Dr, Styer's professional approach, expertise and sensitive approach to walking me through this difficult process.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
I dont remember all of the shots. But I used Gonal G and Menopur and did Lupron with Flare protocol
Describe your experience with the nursing staff at Massachusetts General Hospital.
Very organized and sensitive to my questions and concerns
Describe your experience with Massachusetts General Hospital.
It was one stop shopping with blood draws, ultrasounds and egg retrieval in one space
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
10
Age 27
IVF
Unexplained
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Styer really reviewed every piece of my history and made sure he had every part of my medical history. He really knew me as a patient. He went on to ask me about my professional life and genuinely cared about who I am as a person....I though being a fertility patient was going top be scary and hard. Dr. Styer and his nurse Cheryl really helped me find my way and take control of the process...He is great at answering questions and making you feel empowered to take control of your fertility.
The clinic [MGH - Danvers] downtown was well run and everyone was very kind...It was the most enjoyable experience I have had as a patient. I though being a fertility patient was going top be scary and hard. Dr. Styer and his nurse Cheryl really helped me find my way and take control of the process...They [nurses] always knew my name and who I was an got me through the process with flying colors.!...We then did PGS to test my embryos...
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
It was the most enjoyable experience I have had as a patient. I though being a fertility patient was going top be scary and hard. Dr. Styer and his nurse Cheryl really helped me find my way and take control of the process
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
He is great at answering questions and making you feel empowered to take control of your fertility.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr.Styer really reviewed every piece of my history and made sure he had every part of my medical history. He really knew me as a patient. He went on to ask me about my professional life and genuinely cared about who I am as a person.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
We used birth control pills for 2 weeks, then Gonal G, Menopur, antagonist, and upron trigger. We then did PGS to test my embryos. We could then transfer the single best normal embryos and it worked!
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl and Toni)
They always knew my name and who I was an got me through the process with flying colors.!
Describe your experience with Massachusetts General Hospital.
The clinic downtown was well run and everyone was very kind
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
It was covered by insurance
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
He really emphasized the need to transfer one embryo to reduce my risk for twins. He really educated me on elective single embryo transfer
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, 18 Eggs Frozen
10
10
Age 37
1 Egg Freezing
European
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Aaron Styer] was very patient with me!...I am a business professional and I am single and have watched all of my girlfriends get pregnant. I was quite anxious about what Dr. Styer was going to tell me about my eggs. From the first minute of the consult with him, he was so good to reassure me that I did was not obliged to do anything. He really laid out all of the options for fertility preservation and really helped me understand what the real pros and cons of egg freezing were.
[The nurses at Massachusetts General Hospital] They were all so god about walking me through every step of the process and really helped me when I felt really overwhelmed...Very well run clinic and answered all of my questions. Very easy for patients to communicate with the clinic. The staff were also incredible. They were very friendly when we came in for our visits. There were no weaknesses.
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
He was just so down to earth and did everything he could to answer my questions...no matter how anxious or emotional I got. He really made me feel like I was his only patient. It was the best experience I have had with any of my doctors!
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
I would suggest that any patient be as ope and honest with him. He is very responsive.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
I am a business professional and I am single and have watched all of my girlfriends get pregnant. I was quite anxious about what Dr. Styer was going to tell me about my eggs. From the first minute of the consult with him, he was so good to reassure me that I did was not obliged to do anything. He really laid out all of the options for fertility preservation and really helped me understand what the real pros and cons of egg freezing were. He was very patient with me!
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
Birth control pills, Cetrotide, Gonal F and Menopur
Describe your experience with your nurse at Massachusetts General Hospital.
They were all so god about walking me through every step of the process and really helped me when I felt really overwhelmed.
Describe your experience with Massachusetts General Hospital.
Very well run clinic and answered all of my questions. Very easy for patients to communicate with the clinic. The staff were also incredible. They were very friendly when we came in for our visits. There were no weaknesses.
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Not appicable. I froze eggs
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
10
Age 39
IVF
Unexplained
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He simply made the whole process very manageable for me and really encouraged me to ask questions and be a real participant in my care. He really felt as though I was empowered to succeed and to take control of my infertility... Dr. Styer really tried to see me for all of my ultrasounds and procedures and really personalized everything for me. I even saw him out in public and he remembered everything about me. Very impressive!
The clinic [Massachusetts General Hospital] was very efficient and Dr. Styer's team really worked to get me to treatment as quickly as possible... Cheryl [a nurse] was always so comforting and really answered all of my questions.... Birth control pills, Gonal F, Menopur, Cetrotide and then a Lupron trigger. We transfrerred 2 blastocysts due to my age.
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
He simply made the whole process very manageable for me and really encouraged me to ask questions and be a real participant in my care. He really felt as though I was empowered to succeed and to take control of my infertility.
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
He really listens to what you have to say. I feel like some doctors provide lip service. He took my concerns and questions seriously.
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer really tried to see me for all of my ultrasounds and procedures and really personalized everything for me. I even saw him out in public and he remembered everything about me. Very impressive!
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
Birth control pills, Gonal F, Menopur, Cetrotide and then a Lupron trigger. We transfrerred 2 blastocysts due to my age.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Cheryl)
Cheryl was always so comforting and really answered all of my questions.
Describe your experience with Massachusetts General Hospital.
The clinic was very efficient and Dr. Styer's team really worked to get me to treatment as quickly as possible
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
all covered inusrance
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
Yes, he reviewed it in depth. But did not advise since I am almost 40 and were not not doing PGS
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2017, Successful
10
10
Age 37
3 IUI
Donor Sperm
Unexplained
European
Income $100K - $199K
Business Executive
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Styer really listened to the emotional side of things. He held my hand and walked me through the process and offered a lot of great support and encouragement...Dr Styer has an excellent bedside manner. He was very knowledgeable and progressive, takes the time to listen to issues and go through your care. Too bad all my doctors aren't at his level. He gave us top notch care!..Clomid and gonal F with IUI
Great systems in place [at MGH - Danvers]. They really accommodate your needs...His [Dr. Styer's] nurse Cherly was great!...Dr Styer has an excellent bedside manner. He was very knowledgeable and progressive, takes the time to listen to issues and go through your care. Too bad all my doctors aren't at his level. He gave us top notch care!...Dr. Styer really listened to the emotional side of things. He held my hand and walked me through the process and offered a lot of great support and encouragement.
How was your experience with Aaron K. Styer at Massachusetts General Hospital?
Dr Styer has an excellent bedside manner. He was very knowledgeable and progressive, takes the time to listen to issues and go through your care. Too bad all my doctors aren't at his level. He gave us top notch care!
What's one piece of advice would you give a prospective patient of Aaron K. Styer at Massachusetts General Hospital?
He really listens to what you have to say. You can ask him any question..no matter how big or small
During treatment, were you treated like a number or a human with Aaron K. Styer at Massachusetts General Hospital?
Dr. Styer really listened to the emotional side of things. He held my hand and walked me through the process and offered a lot of great support and encouragement.
Describe the protocols Aaron K. Styer used in your cycles at Massachusetts General Hospital and their degree of success.
Clomid and gonal F with IUI
Describe your experience with your nurse at Massachusetts General Hospital.
His nurse Cherly was great!
Describe your experience with Massachusetts General Hospital.
Great systems in place. They really accommodate your needs
Describe the costs associated with your care under Aaron K. Styer at Massachusetts General Hospital.
Covered by insurance
Describe Aaron K. Styer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
He really treated us to reduce our risk for twins
10
Doctor
Aaron K. Styer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Danvers
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
4
4
Age 33 - 34
1 IVF
Male Factor
European
Income $100K - $199K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Petrozza] explained our issues in detail, explained the risks, and really understood our goals. But as soon as the process started he fell off the radar. I never saw him for any of my check in ultrasounds, he didn't do my retrieval, and then sat on genetic test results for two weeks. I felt like we got sold a personable bill of goods and then was just another number in the pile...
If I called [MGH - Boston] I had to leave a message for her and she would call me back. It was frustrating because the entire process was never really explained to us, we dealt with insurance issues which never got resolved and everything frustrated me. I'm a fairly smart human being and they made me feel stupid for asking questions. When I said I wanted a class on injections they told me to keep watching the videos until I got it.
How was your experience with John Petrozza at Massachusetts General Hospital?
As the head of the clinic I thought he was fabulous and he was also great to us in the beginning of our process. He explained our issues in detail, explained the risks, and really understood our goals. But as soon as the process started he fell off the radar. I never saw him for any of my check in ultrasounds, he didn't do my retrieval, and then sat on genetic test results for two weeks. I felt like we got sold a personable bill of goods and then was just another number in the pile.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
Be aware that you won't see him during the process and that you'll be dealing with his assistant and other Dr's throughout.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I barely saw my Dr during the process, which I guess is not unusual when there are several Dr's in a practice and they rotate days. The one issue I had with him is that he sat on my genetic testing results for 2 weeks before giving them to me. It was the longest two weeks of my life. And then zero empathy when he relayed that no embryos were viable and all had genetic issues.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
ivf with ICSI. I'm sorry I don't remember the details
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Carol H. )
My main point of contact was Carol. If I called I had to leave a message for her and she would call me back. It was frustrating because the entire process was never really explained to us, we dealt with insurance issues which never got resolved and everything frustrated me. I'm a fairly smart human being and they made me feel stupid for asking questions. When I said I wanted a class on injections they told me to keep watching the videos until I got it.
Describe your experience with Massachusetts General Hospital.
They get you in, the process is set up but you're a number and it's a business to them.
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
10000+ with genetic testing
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
Delay in relaying protocol, I had asked for an overview as a first time IVF patient and was basically told that I needed to wait until they were ready to talk to me. Dr failed to relay genetic test results in a prompt manner. Insurance coverage was misleading as was payment options. Unclear communication as to when to start the pill at the beginning of my cycle which took 3 phone calls to straighten out.
4
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
4
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
1
2
Age 34
3 IUI
Diminished Ovarian Reserve
European
Income $200K - $499K
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My IVF cycle was cancelled. I suggested perhaps I just can't tolerate high levels of gonadotropins but Dr P [Dr. Petrozza] insisted this is "impossible" and said my next cycle should be flare not antagonist with again 450 Gonal F. I got no sense that he wanted to figure out what went wrong...he has a very bad bedside manner. Delivers things like "IVF just might not work for you" with absolutely no sympathy ...
I think MGH is very poor for treating diminished ovarian reserve...often running late...
How was your experience with John Petrozza at Massachusetts General Hospital?
As stated earlier, he has a very blunt bedside manner. Generally, I want a competent not nice doctor. I'm not sure he is either, at least if you have DOR. Zero sympathy, zero optimism (even when docs at other clinics were like "I don't even know that you have DOR") .... also, after that first appointment, he disappears
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
Go with him if you have a straightforward case and not DOR.... do not expect him to have a "hmmm how interesting let's see why this odd response happened" approach
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I think MGH is very poor for treating diminished ovarian reserve. I had a very strange situation happen, which is that I responded well to clomid and low doses of Gonal F (eg 75 and 112), like getting 3 eggs, but at high doses (eg 450)--which is what they insisted i needed for IVF--my body shut down and I had 0 follicles grow. My IVF cycle was cancelled. I suggested perhaps I just can't tolerate high levels of gonadotropins but Dr P insisted this is "impossible" and said my next cycle should be flare not antagonist with again 450 Gonal F. I got no sense that he wanted to figure out what went wrong. i was clearly a number. and btw, he has a very bad bedside manner. Delivers things like "IVF just might not work for you" with absolutely no sympathy ... bear in mind my AMH is over 2, I naturally conceived a child 2 years ago, etc. Again, no desire to problem solve. they want you in and out. If you are an easy/textbook case, that's fine. But if you are a puzzling case, I see no indication you're going to get attention at MGH.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
antagonist protocol IVF with no suppression
Describe your experience with Massachusetts General Hospital.
often running late
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
insurance co=pays only
1
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
9
9
Age 34 - 35
1 IVF
Unexplained
European
Middle Eastern
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Rein took the time to answer all of my questions; when I'd meet with his nurse, he'd brief her on what was discussed as well, so we were all on the same page... Dr. Rein has always acknowledged the hardships of infertility. He has also provided me with statistics, examples, and conversation around anything that's come up. Additionally, after our failed IVF cycle, his nurse sent our information to his social worker, who called to check-in and check-up with us to see how we were handling things.
One thing that we really like about MGH is that they convene a panel discussion before every protocol is released to the patient. I believe the panel has eight REs on it and we like that more eyes are able to offer opinions on what might be best for us. The downside of this is that the REs take weeks where they do retrievals/transfers, so I didn't have my RE do either of mine... Communication is a strength, as we never wondered what might/might not be happening that day.
How was your experience with Mitchell Rein at Massachusetts General Hospital?
Dr. Rein met with me after my husband and I decided to change to a new clinic. We talked about the history, concerns, and he answered any and all questions I had. My husband and I had a follow-up appointment with him after all of the preliminary testing; he gave us statistics, his professional opinion/recommendation, and then the decision was ours to make. We left knowing what to expect both in terms of the procedures and with the risks associated/potential outcomes. We didn't meet with him during the IVF cycle (another doctor did both my retrieval and transfer, which is common at our clinic); but they scheduled an appointment me with us just after the negative beta came in. There, he discussed with me what happened and the next plan to help us bring a baby into our family.
What's one piece of advice would you give a prospective patient of Mitchell Rein at Massachusetts General Hospital?
His personality can seem dry and stand-offish; he does not strike me as a 'hand-holder', so if that's what you need then he will not be a good fit. Personally, we really like him because he delivers information in a very straightforward manner, but it's not for everyone.
During treatment, were you treated like a number or a human with Mitchell Rein at Massachusetts General Hospital?
Dr. Rein took the time to answer all of my questions; when I'd meet with his nurse, he'd brief her on what was discussed as well, so we were all on the same page. He also didn't try to make light of our situation; infertility is frustrating, anger-inducing, emotional, and a number of other feelings; our first RE used try to make jokes, which always made me feel like my feelings weren't legitimate. Dr. Rein has always acknowledged the hardships of infertility. He has also provided me with statistics, examples, and conversation around anything that's come up. Additionally, after our failed IVF cycle, his nurse sent our information to his social worker, who called to check-in and check-up with us to see how we were handling things.
Describe the protocols Mitchell Rein used in your cycles at Massachusetts General Hospital and their degree of success.
I started with 3 weeks of birth control; then Lupron injections for 20 days/Gonal F & Menopur for 11. Then I had my trigger and retrieval. He told us originally that most embryos do not make it to day 5 and to expect a 3-day transfer, but ours did make it to day 5. He was clear that due to my age and the unexplianed infertility diagnosis, that he would not put more than one embryo back, so one was transfered. Beta testing was 13 days later. Everything mostly went as planned, except that they had to increase the dosage for the GonalF/Menopur (doubled both, we think) because I wasn't responding quickly.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Joanne & Anita)
My husband and I both liked the nurses with whom we worked. They were really great about delivering information to us each afternoon after bloodwork/US and were willing and able to answer all of our questions stemming from those calls and any others we placed. We never felt like we were inconveniencing them or that our questions were being brushed off. When our cycle failed, one of the nurses made sure the social worker reached out to check-in/up on us, which we thought showed a commitment to full-circle care. Both nurses aren't particularly chatty or 'warm' but they were honest and straightforward with answers. We like them a lot and trust them completely.
Describe your experience with Massachusetts General Hospital.
We go to MGH in the Danvers office after doing some initial testing at BostonIVF. One thing that we really like about MGH is that they convene a panel discussion before every protocol is released to the patient. I believe the panel has eight REs on it and we like that more eyes are able to offer opinions on what might be best for us. The downside of this is that the REs take weeks where they do retrievals/transfers, so I didn't have my RE do either of mine. The good thing with this is that the doctor who did my actual transfer is the same doctor who did my mock transfer; and the doctor who did my retrieval is the same one who did my last ultrasound beforehand, so I was already familiar with them before the procedures. MGH does all of their bloodwork and ultrasound monitoring in the early mornings before work, which was helpful; and they deliver the results via the portal once they've been released as well as through a phonecall by the nurse the same afternoon. Communication is a strength, as we never wondered what might/might not be happening that day. While we were able to do all of our monitoring at a satellite location, both the retrieval and transfer were done at the hospital in Boston. The staff there, as well, were pleasant.
Describe the costs associated with your care under Mitchell Rein at Massachusetts General Hospital.
The IVF fresh cycle (without meds) was about $10k; the frozen transfer was $3000+. Meds for my first cycle were $3600 (insurance covered about $1600); meds for the frozen transfer are TBD.
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Mitchell Rein
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Clinic
Massachusetts General Hospital
Danvers
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