Nashville Fertility Center

The strengths would be strong organization, treats you like family and not just a number, very informative, very clean, so incredibly nice, comforting, caring, understanding, and they work with you on everything as well such as scheduling appointments as long as it doesn't cause conflict with a medicated cycle (IUI, IVF, etc.). There's really no weakness they have. I suppose the waiting room could be bigger, but other than that, there's no negatives we experienced.

Strengths- There is two locations to go to for appointments. The nurses and doctors are amazing! Weaknesses- Saturdays can be a long wait to get to be seen. There is no online patient portal that is useful, like for emails and check past appointment things.

Strengths- several locations Weaknesses- I did not feel I was getting adequate care at this clinic due to mistakes being made, unorganized staff that gave different answers, no online portal making communication difficult (phone tag was the only option), genetic testing of embryos felt pushy, and I didn’t like hearing “if we don’t contact you, make sure to follow up because things can get missed” after all of my lab appointments.

Check in and appointment scheduling is seamless and painless. That's about the best I have to say about the clinic's strengths. The wait time for every appointment is excruciatingly long. Once you're finally taken to a room, you sit and wait even longer on a nurse or doctor to come in. If you've got time to waste, I would recommend them.

Some of the strengths of this clinic is they work with you with your schedule and trying to get you in in a timely manner they also are very punctual and patient. One of the downfalls is sometimes it takes a little bit for them to get back to you when you do have certain questions that you have called over the phone or if you leave a message for them to email you something sometimes they don’t get all the information emailed to you so you have to call again to get things done. But overall the staff and clinic is very awesome

They are very very busy but they manage the patient load well. The clinic is small, but I believe that they are getting a new office in the near future. I have been impressed with the Murfreesboro office.

We have only been to the Murfreesboro office, not their main Nashville office. It is clean and inviting. The rooms are nice. Usually when consulting with the doctor about next steps, it’s done in their office, not the patient room, which is nice. They can do most testing in office. I’ve had transvaginal ultrasounds there, and they do sperm analyses there also. That part is great for male factor infertility because of the convenience. It only takes an hour for them to get the results back, so it’s discussed same day. Blood work is also done there. There’s a small waiting room so if you’re not comfortable sitting with a bunch of people that’s something to think about.

Nashville fertility clink is very clean, cozy and very welcoming. They are quick to check you in and get you to a room. Every time I have gone in, I have been greeted with a smile and called by my name.

Always easy to call and book appointments, nice staff and very compassionate about not overcharging if they don't have to, since it can be expensive. I went to the M'boro office instead of the Nashville office, I preferred the smaller office and close knit staff. I do understand that other patients may not like that the office is much smaller though.

Nashville Fertility Clinic is a wonderful place with an exceptional staff. From the receptionist, to the nurses, to the doctors- I can’t sing their praises enough. Everyone treated us like we were MVPs (Most Valuable Patients)! Going through infertility is hard enough, but the staff at the clinic definitely helped to ease the pain!

The clinic is very well ran and organized. Every employee is very friendly and helpful from checking in to IUI procedures. They are willing to answer any questions or concerns you may have. I would recommend this location for fertility services.

A strength of the office was that everyone was on the same page, from the front desk to the doctor. They communicated well. The office was nice and clean. The room they have in there used for samples was nice.

The front desk lady doesn’t seem nice at first and is very straight forward, but after the first couple of visits she is extremely sweet.the clinics strength would be that they were all up to date with what was going on with us every time we came in.

It can be difficult to get a straight answer from the billing department. I had to call several times before I would get a phone call back. They did not tend to discuss my insurance coverage very well.

Nothing in particular stands out. I like the convenience of the 2 locations. Phone staff can be negative at times, but overall pretty decent clinic but I just think that they lack in communication. Also more flexibility in schedule is needec.

First thing to know is that it is a larger clinic, and thus there are "departments" where individuals are in charge of certain areas/tasks (phlebotomy, ultrasonography, nursing, doctors, and finances). It may be frustrating to see so many different people each visit, but overall, I found the segmentation to work well and there tended to be strong communication among the units. I got to know the individuals in the various units over time and form relationships with them. Scheduling might be the most difficult aspect when trying to get a "new" appointment quickly (e.g. new cycle, consult, etc.), as given the nature of last minute appointments needed. However, they are willing to work with you if you explain why. They were also nice enough to work me in same day for my last appointment when I messed up the time. In terms of the in-house finance department, they are very organized and I never had any problems. As long as you come in prepared and organized, it seems to facilitate things a lot in the finance area. They were also willing to submit and work with insurance until several claims were (unexpectedly but fortuitously) covered. Working with Ovation, their lab, is a bit more frustrating. The lab staff and medical center staff are great and compassionate. However, the finance end of Ovation is confusing and sometimes frustrating due to the overall corporation being a much larger conglomerate. I think there was also a fair amount of turnover in staff there. The online portal they use can be frustrating and has a bit of a learning curve, the most frustrating aspect of which is its finance/payment area and the "quotes" they give for treatment costs. It was always easier to see these printed and to discuss questions about these in person rather than attempting to use the portal for everything . Overall, I never had any problems and don't have any real weaknesses to cite. As long as you're prepared to work within this system, ask questions, and self-advocate when needed, you should have a good experience.

The Nashville office is old and dated, but also easy to get in and out. They have valet parking as well. The ladies at the front desk are not warm and friendly, but they are very efficient and nice if you get to know them. There's not normally a long wait and you are seen in a timely manner. They are busy, but everyone there is kind and knows their job front and back.

To be honest, the toughest thing with working with them was just navigating the city of Nashville! We're from Knoxville, so the traffic was a bit thicker than we're used to. Once we parked and entered the hospital, everything was a pleasure.

strength: Convenient last minute scheduling, Saturday clinics if necessary, pretty quick appointments weakness: issues with communication prior to being assigned an IVF nurse, cold support staff, lack of continuity of care (seeing different providers throughout)

Strengths-friendly staff for the most part, honesty about success rate based on my individual situation and suggestions of something that might have a high success rate Weakness-communication (calls weren’t returned by end of day as stated on voicemail), blood left in fridge over the weekend and not sent out/proceeded I had to call and ask why I hadn’t received results back yet

Very LGBTQ inclusive, with a supportive and nonjudgmental staff. They were effective and helped us get pregnant quickly. Most people were exceptionally kind, but I had to be sure to self-advocate (ESPECIALLY once coronavirus started shifting their staff schedules) to make sure I was treated according to my specific needs rather than to the default. Disappointing communication breakdowns during beginning of coronavirus changes, but I'm under the impression that has since improved. There have been some billing errors and other communication-related blunders, but there has also been an exceptionally helpful and involved staff to help me troubleshoot and make sure those problems are solved.

The strengths are that NFC is a larger clinic with multiple doctors, so they are able to see patients fairly quickly and move them through protocols quickly. Most of the doctors at NFC have been practicing fertility medicine for a long time and have lots of experience. The weaknesses of NFC include: because they see so many patients, it can at times feel very impersonal. The Nashville office itself is very outdated and the waiting room is a bit threadbare, but I think they are working on renovations.

It is a large clinic which is good and bad. They are big so I think it does make you feel more like a number. However, they are big and they have a good lab. I think you can start IVF at any time which is a strength.

I love the entire staff at Nashville fertility! They are warm and friendly and so helpful! We did encounter a fee payment issues with being a progeny insurance patient and that was the only negative thing we dealt with. They were always on time and very thorough and made me feel so welcome and they really did cheer me on the entire time.

I have been really impressed by the nursing staff as well as the ultrasonograpghers. I appreciate how prompt everyone has been with their responses. With any clinic, don't be afraid to stand up for yourself and ask questions. The information that comes with fertility treatments can be super overwhelming. I have probably called with the same questions more than once, but until I fully understand something I don't stop asking. Everyone at NFC has no problem discussing things through. All you have to do is ask.