Naval Medical Center Portsmouth

Portsmouth
620 John Paul Jones Circle
Portsmouth, VA 23708
866-645-4584
On a scale from 0-10, how likely are you to recommend Naval Medical Center Portsmouth to a friend?
Strongly recommend: 50%Neutral: 50%9
2 assessments
  • 50% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
9
Average Doctor Score
2 doctors
2 assessments
10
Age
35
Treated
2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
[Naval Medical Center] Not good on answering questions after hours but you can go to the hospital if needed. Staff is knowledgeable and kind. Very helpful and encouraging. Wish they did ivf. They can do iui but not with injectables. I would say major con is the limited options or adjustments they can offer, but major pro is the service is covered all by Tricare except semen wash, which was $240.00... They were all great although not available on weekends. They normally called back within 24 hours.
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Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Naval Medical Center Portsmouth.
Not good on answering questions after hours but you can go to the hospital if needed. Staff is knowledgeable and kind. Very helpful and encouraging. Wish they did ivf. They can do iui but not with injectables. I would say major con is the limited options or adjustments they can offer, but major pro is the service is covered all by Tricare except semen wash, which was $240.00
During treatment, were you treated like a number or a human with Shawn Redding at Naval Medical Center Portsmouth?
Everyone in the office was kind and caring. Even though I saw allot of people everyone made a effort to hear my questions and concerns as well as answer them to the best of thier knowledge. I do wish there were more care options like injectables but those are not offered due to it being a military hospital.
Describe your experience with your nurse at Naval Medical Center Portsmouth. (Assigned nurse: Yes two one was sheril I believe)
They were all great although not available on weekends. They normally called back within 24 hours. Very kind and compassionate
What specific things went wrong at Naval Medical Center Portsmouth?
  • Provided conflicting information
How was your experience with Shawn Redding at Naval Medical Center Portsmouth?
He always answered my questions. He really cared and explained everything. His staff was awesome and very helpful. He explained all e risks as well. He always explained and did a great job with my surgery. He has a calm relaxed, but straight forward approach. I think you have to understand being a military facility he is limited in options but felt he did a good job with what tools he has to work with
What's one piece of advice would you give a prospective patient of Shawn Redding at Naval Medical Center Portsmouth?
Ask lots of questions. Try and stay as informed as possible especially due to the multiple staff you will see
Describe the protocols Shawn Redding used in your cycles at Naval Medical Center Portsmouth and their degree of success.
Letrazole 2.5 mg day 3 through 7 one iui day after trigger. I did for if these cycles. I produced follicles but never got pregnant
Describe the costs associated with your care under Shawn Redding at Naval Medical Center Portsmouth.
All covered by Tricare
Describe Shawn Redding's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Naval Medical Center Portsmouth.
He did not do that
10
Doctor
Shawn Redding
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Naval Medical Center Portsmouth
Portsmouth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
8
Portsmouth clinic [Naval Medical Center] is very nice and has great equipment but Langley doesn't even compare. Portsmouth's clinic is also in an area of the hospital that feels a little more quiet and set aside but Langley is not this way... The nurse at Portsmouth Naval is great but the same can't be said for the various ones at Langley.... I wish there could be more protocol on specific locations and she worked in one location. The communication with The Jones Institute could be better as we didn't have the paperwork the first time due to we didn't get it from the clinic the day before. I feel like the strategies and if thkngs arent happening positively then doing something different the next time.
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Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
Describe your experience with Naval Medical Center Portsmouth.
Portsmouth clinic is very nice and has great equipment but Langley doesn't even compare. Portsmouth's clinic is also in an area of the hospital that feels a little more quiet and set aside but Langley is not this way
During treatment, were you treated like a number or a human with Trimble Spitzer at Naval Medical Center Portsmouth?
With military medicine sometimes there is a feeling of being a number. Dr Spitzer has been great though and has thoroughly explained things through the process and always answered any questions we've had.
Describe your experience with the nursing staff.
The nurse at Portsmouth Naval is great but the same can't be said for the various ones at Langley.
How was your experience with Trimble Spitzer at Naval Medical Center Portsmouth?
There could haven been a bit more communication on different aspects of procedures during different phases. Other than that Dr Sputzer has been great. I've seen others have complaints about her bed side manner not being good but I haven't experienced anything like that.
What's one piece of advice would you give a prospective patient of Trimble Spitzer at Naval Medical Center Portsmouth?
Ask questions if you have any while you're in the office.
Describe the protocols Trimble Spitzer used in your cycles at Naval Medical Center Portsmouth and their degree of success.
I wish there could be more protocol on specific locations and she worked in one location. The communication with The Jones Institute could be better as we didn't have the paperwork the first time due to we didn't get it from the clinic the day before. I feel like the strategies and if thkngs arent happening positively then doing something different the next time.
Describe the costs associated with your care under Trimble Spitzer at Naval Medical Center Portsmouth.
With Tricare we are so far responsible for the sperm washing. There will be higher costs associated with IVF.
Describe Trimble Spitzer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Naval Medical Center Portsmouth.
This hasn't been discussed but is potentially next step.
8
Doctor
Trimble Spitzer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Naval Medical Center Portsmouth
Portsmouth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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