Describe your experience with New Direction Fertility Centers.
Communication is a weakness. It's improved with a new app they use to text, but is still not at the level I've experienced at other clinics, where I feel more like a patient than a number. Financial communication REALLY needs some improvement. First of all, they quoted us $1200 for PGS, but failed to tell us that we'd also have to pay the lab $1800...we found this out when the lab called us for payment. Not a happy day. They have also been reluctant to answer questions about the cost of FET. On a better note, they do include most of their pricing online, I just wish it would be more comprehensive and up front.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Apparently Dr. Amols was very involved in care early on, but I think they've gotten very busy lately and I definitely felt like a number and like I was following a certain "recipe" that didn't apply to me individually.
Describe your experience with the nursing staff.
You will rarely encounter a nurse after egg retrieval. I found this to be very disappointing. After retrieval, for transfers and all other questions, they go through his staff of Medical Assistants. I've always had a primary nurse at any other clinic I've been to, so this was very hard to get used to. There's a different knowledge/experience base.
What specific things went wrong at New Direction Fertility Centers?
- Lost paperwork
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
- Canceled a cycle due to clinic error
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols has a great bedside manner. I feel like he and his clinic have a successful system down for routine IVF patients, but don't handle "ouliers"...difficult IVF histories and older patients...well. If you don't fit their program, you're likely to fall through the cracks. Thankfully, his prices are much more fair out of pocket than most other clinics, but it adds up with failed cycles, cost of freezing, and extra transfers. Some places include this in their packages, so compare that as well. Also, they weren't up front about total PGS costs, which would have changed our decision, but we didn't know the total cost until it was too late.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Be your own advocate. You're paying them, don't be afraid to reach out and clarify things. Consider how routine your case seems to be, and consider your age.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
My protocol with Dr. Amols used much lower doses of stims than previous cycles, and seemed to take forever to get to retrieval. I was on an agonist/antagonist cycle using lupron, menopur, follistim, and cetrotide. I was never really given a rationale for using this protocol, was just given the protocol.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Dr. Amols seems to have a bias for multiple embryo transfer, but is open to and fully explains eSET, and the risks/benefits of both.