How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols is compassionate and truly cares about you and wants you to be successful. He and his wife went through infertility themselves, so he really "gets it" and understands the struggle. He performed every ultrasound, test and procedure himself, even on the weekends. Being the only doctor in the practice (at the time, anyway) meant he didn't take sick days - unfortunately that meant he was doing my HSG while he had a cold, without wearing a mask. I have a weak immune system and always catch bugs, so that was disconcerting for me.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
To have patience! When I was seeing Dr. Amols in 2016, he was the only doctor in the practice, and since he was doing all the ultrasounds and procedures, sometimes the wait in the lobby was lengthy. His practice has only gotten busier since then. I tried to remind myself that he was back there giving someone his undivided attention, and that I would get the same level of attention when it was finally my turn.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols spent a lot of time with us at our consult, and put together a plan that was tailored to our situation and what level of treatment we were comfortable with. His approach was not "cookie cutter" in any way.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We decided to start with IUI with Femara and injectables (Follistim). I was 38 at the time with a decent antral follicle count, and Dr. Amols expected to get 3-5 mature follicles. I didn't respond as expected and only got 2 follicles, and the cycle was unsuccessful. For our second IUI, we increased the Follistim by more than double, yet still only got 2 follicles, and unsuccessful. Due to my poor response to the meds, Dr. Amols suggested we move onto IVF to increase our chances, rather than spending so much for Follistim on IUI cycles.
Describe your experience with the nursing staff.
The nurses were kind, and very personable and positive in their small talk during blood draws.
Describe your experience with New Direction Fertility Centers.
At the time of my treatment in 2016, the front desk staff and office manager were very difficult to communicate with or get information from. Eventually it got to the point where I had to physically go to the office and harass them in person to get the information I needed. I had a particularly bad experience with the office manager Susan, who is Dr. Amols' sister, regarding my insurance coverage and financial obligations. The practice has exploded since then, and I've heard that it is even more difficult to work with them now, so new patients should educate themselves on what questions to ask, what to expect, so that they can keep on top of office staff for clerical issues. Dr. Amols and the nursing staff were always great, I can't say enough good things about Dr. A himself, but the difficulties with the office were the top reason why I ended up switching to another clinic.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Many of the initial testing and ultrasounds were considered diagnostic and covered by insurance, but all the medications and IUI procedures were out of pocket.
What specific things went wrong at New Direction Fertility Centers?
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at New Direction Fertility Centers.
When we decided to move on to IVF, we had a financial consultation with Susan, where she provided a document detailing our insurance coverage and what we would be expected to pay. After 3 months of diet/supplementation prep, and about to spend a fortune on IVF meds, I called my insurance company to make sure everything was lined up, and was informed that they did NOT in fact cover New Direction. My insurance company also stated that they had conveyed the denial to NDF several weeks before. This was 2 weeks before our protocol was supposed to start, so shame on me for not following rule #1 and verifying the insurance information NDF provided. The biggest shock was when I called Susan to discuss and ask why they hadn't informed me of the insurance denial, and her reasoning was that Dr. A didn't believe that patients should be limited by insurance which was why his prices were so affordable. Which is all well and good, but they were going to let me proceed with an expensive procedure that they knew wouldn't be covered by insurance, sticking me with a bill that would be far more expensive than the deductible/out of pocket max that I was prepared to pay. I switched clinics, and then had a very difficult time getting my records transferred to my new clinic. Eventually I had to go to the office in person to push them to transfer records, and Susan gave me grief for "leaving" them for another clinic. I was beyond disappointed, I was devastated by how things went down.