New Direction Fertility Centers

1 doctors work here

Rated 8.8
Strongly recommend: 79%Neutral: 9%Don't recommend: 11%8.8
79% strongly recommend
126 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.5
8.5
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.8
7.8
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,124
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Gilbert
1760 E Pecos Rd 
Gilbert, AZ 85295

126 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
9
Age 38
1 IVF
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Mark Amols] is very kind, compassionate and understanding because he has also personally experienced infertility...But I also felt like there was a lack of interaction and education during visits, very little explanation for the reason of labs, blood draws, medications, what they are looking for. I was brushed off and eventually gave up trying to schedule a follow up after my first retrieval resulted in only 2 eggs fertilizing.
[New Direction Fertility Centers] seem very organized, their finance department is great to calculate cost of future treatment. We have never waited too long in the waiting room, front desk is friendly. The office is beautiful and relaxing. The best way to get your questions answered is using the app Klara. They are very good at responding to that in a message. They are hard to get ahold of on the phone.
How was your experience with Mark Amols at New Direction Fertility Centers?
He is very kind, compassionate and understanding because he has also personally experienced infertility. Our fist visit was the longest. He spent a lot of time discussing our previous diagnosis, his recommendations and wrote everything down for us to take home which was helpful to reference. IVF Visits seem rushed, he didn’t give any details or explain my follicle ultrasounds. (Was never told the sizes during stims cycles) and what they are looking for etc.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
He is kind, compassionate, and honest. He also is understanding because he has experienced infertility himself. He has good experience with IVF, a good lab, has good prices, accepts many insurance plans, and offered us military discount.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Both. I felt we we always treated with kindness and respect, But I also felt like there was a lack of interaction and education during visits, very little explanation for the reason of labs, blood draws, medications, what they are looking for. I was brushed off and eventually gave up trying to schedule a follow up after my first retrieval resulted in only 2 eggs fertilizing. If I wasn’t a healthcare provider myself and able to research and figure out a lot on my own, I would have been totally clueless. Another positive, They are also very good about responding to messages and questions using the app Klara.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We have only completed one IVF retrieval before COVID -19 caused cancellations. cycle #1 started the end of February 2020. My AMH was 1.83 (from July 2019). This was not redrawn prior to stims, but my FSH and estrogen were drawn. My FSH was ~8 and estrogen normal. Prior to my AFC they decided which protocol of meds to put me on (I think based on these numbers alone). My AFC prior to starting stims was done by an ultrasound tech with a NP watching and was 6 on the left ovary and 2 on the right. I started menapur 75mg qam and final-f 250mg qpm. After that all of my follicle scans were done by Dr. Amols. At my first scan with him he only saw 6 on my left and 0 on my right. At that visit he increased my gonal-f to 300mg qPM. Which I continued. The night I triggered he told me to take 450mg of gonal-f that night instead of 300. I triggered with hcg 5000. He was able to retrieve 6 eggs (from 6 follicles). 5 were mature, but only 2 fertilized normally. Both of those embryos made it to blast and one tested PGS normal. We plan to proceed with another round of retrieval’s once able to. It was becoming very difficult to get a follow up appointment with him to discuss details so we gave up and ended up just settling for a Message sent to us on Klara from his nurse (who discussed our case with him). She reported that for the next round he recommends doing ISCI and a micro dose Lupron protocol.
Describe your experience with the nursing staff at New Direction Fertility Centers.
Overall they are nice, we always felt respected. The biggest disconnect for us was the lack of education of everything surrounding IVF. They are however good at responding on Klara app & are willing to answer any questions you have (if you know what to ask).
Describe your experience with New Direction Fertility Centers.
They seem very organized, their finance department is great to calculate cost of future treatment. We have never waited too long in the waiting room, front desk is friendly. The office is beautiful and relaxing. The best way to get your questions answered is using the app Klara. They are very good at responding to that in a message. They are hard to get ahold of on the phone.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
We have insurance coverage at the moment that pays 80%. It’s doesn’t cover PGS testing so we did pay out of pocket for that. Cost was $1200 for (biopsy & testing) & PGS testing was $2,000 for up to 8 embryos.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
For me he said he would only transfer one embryo because I have a uterine anomaly (unicornuate uterus). He did mention that in other cases he is not apposed to transferring 2, but after that I’m not sure.
8
Doctor
Mark Amols
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
NPS
10
NPS
10
Age 27 - 30
1 IVF
1 Embryo Freezing
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
one thing I am sure of is that Dr. Amols has our back. He will fight for us and be kind to us and allow us to continue to grow our family...I was so nervous coming off of our 1st miscarriage, I started crying during the transfer. Dr. Amols’ words in that moment to my husband and I assured us that we are doing everything right, and it’s not our faults...The day of our consult, I remember leaving with a plan. With a confidence I haven’t had before. I remember Dr. Amols writing on the back of a piece of paper how PCOS works and detailing the working of the body/hormones in such a way I finally understood it. I was diagnosed with PCOS at 14 and no one had ever taken this much time to explain it. I
They [the nurses at New Direction Fertility Centers] are great! They work very hard and care very much. This couldn’t be done without them!...IUIs were $750 meds were separate, this was a few years ago. IVF was around $6000...I would want a new patient to understand that they are so busy helping many many women become pregnant and that if it takes a few to respond then that’s okay. Though they do have a policy where they get back to everyone same day of sent though the portal and I absolutely love that. They have contacted me when I was having my miscarriage after hours when I messaged about bleeding and got me in the very next morning. They are attentive and know what they’re doing.
How was your experience with Mark Amols at New Direction Fertility Centers?
There was a point in time when we first started seeking treatment where we were told getting pregnant would never happen - this was told to us by our previous fertility doctor. We were told to seek out donor egg and sperm, embryo adoption, and even adoption. I was looked over for not being the “ideal” fertility patient; plus size, PCOS, annovulation, plus extreme male infertility. I felt worthless. It was at that point when a friend had recommended Dr. Amols to us and was pregnant with her son because of him. We scheduled an appointment and from the moment we did we were so happy we made that decision. The day of our consult, I remember leaving with a plan. With a confidence I haven’t had before. I remember Dr. Amols writing on the back of a piece of paper how PCOS works and detailing the working of the body/hormones in such a way I finally understood it. I was diagnosed with PCOS at 14 and no one had ever taken this much time to explain it. I left feeling as though all of my questions were answered, and happy, but most importantly my faith and confidence were restored that day. After that we underwent 3 IUIs, all had failed. We believe this was due to poor sperm quality and count. But the positive out of the whole thing was that he finally got me to produce eggs and ovulate! None of which was possible before. He believed in small wins like that and so did we. We moved on to our egg retrieval next. He was at every follicle check and scan, counting the follicles. Continued to restore hope each appointment. I have no weakness for Dr. Amols. I truly believe he is the best doctor we have ever seen. And it is obviously true to who he is as a human because there is no way someone as busy as him can continue to be this great of a person to each patient every single day, at every single appointment. I also love that he remembers what we talk about during the appointment and I never have to repeat myself or remind him of what went on. He is always prepared.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
I would advise a prospective patient to remind themselves that this doctor isn’t like the rest. Your questions will get answered. You will regain trust with your doctor again here. He does have your best interest in mind. And I would tell them to TRUST THE PROCESS. He does know what he is doing and you can count on him to keep you informed on every step. Most advise I see for any type of doctor is always “be an advocate for your own health” and here... Dr. Amols is your advocate.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
I left a previous fertility doctor for this exact reason. I felt like a number at the previous place and like a human being with feelings and intent with Dr. Amols. I have always stated that Dr. Amols is the kindest human being I have ever met and anytime I recommend his practice I always say that. A most recent example of his kindness would be when we just lost our miracle IVF boy girl twins at 21 weeks due to an incompetent cervix and preterm labor. This was totally out of his control yet I felt obligated to tell him because we had developed that human relationship as doctor and patient. He has a portal which patients can communicate through via “text” named Klara and when I relayed what happened through their app, he personally took the time to address what happened and express his condolences. What doctor takes the time to read something like that, something that wasn’t his issue at all, and express how sorry that is. This has been a long and increasingly difficult process for us. Now that we have two babies, Ian James and Makenna Renee, in heaven, it makes it that much more of a sensitive subject and it is becoming more mentally painful to charge on. However, one thing I am sure of is that Dr. Amols has our back. He will fight for us and be kind to us and allow us to continue to grow our family. One last thing - during my last embryo transfer cycle with the twins, I was so nervous coming off of our 1st miscarriage, I started crying during the transfer. Dr. Amols’ words in that moment to my husband and I assured us that we are doing everything right, and it’s not our faults. They way he made us feel in that moment... I can still feel that feeling even now talking about it. It’s like no other and I recommend him to everyone and anyone seeking fertility treatment.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
For me we first had to see if I could even respond to meds appropriately. So we first started with oral medication such as clomid and femara. Dr. Amos quickly noticed that I was not responding to either of these. But instead of canceling the entire cycle and having to start from fresh in another month, he was able to pivot and add different medications on to see if this helped. We slowly added injectable medicine such as Gonal-F, and that seem to do the trick. He was very skilled with what he prescribed. We started out very slow but we were able to change things very quickly with his expertise expertise. I remember during my first IUI cycle that I just had SO many follicles that the struggle would be getting just 1 or 2to fully mature. He took this very seriously and we were able to get that 1 or 2 to mature and used the trigger shot to release them. I remember asking why I can’t just be on only the injectable medicine if it works to go to the follicles… Not knowing that he had a plan in mind. And once I asked that he provided his rationale for using both oral medication and injectables because we want to slowly obtain one or two follicles to mature. I didn’t quite comprehend that more follicles maturing but more potential babies… He helped explain to me that we want to limit my risk and the goal is to hold a happy health baby in my arms. For my egg retrieval cycle, We had already gone through all the ups and downs with the previous attempts (IUIs). So we were pretty confident on what to do this time around. He assessed everything previously and knew exactly what medication to describe in the exact amounts. During my egg retrieval cycle I remember him actually decreasing my medication and it fluctuated almost every day or every other day to make sure we were getting the right amount at the right time. You have to be really skilled to be that laser focused! In the end we retrieved plenty of eggs and froze enough embryos and we were so happy.
Describe your experience with the nursing staff at New Direction Fertility Centers.
They are great! They work very hard and care very much. This couldn’t be done without them!
Describe your experience with New Direction Fertility Centers.
I would want a new patient to understand that they are so busy helping many many women become pregnant and that if it takes a few to respond then that’s okay. Though they do have a policy where they get back to everyone same day of sent though the portal and I absolutely love that. They have contacted me when I was having my miscarriage after hours when I messaged about bleeding and got me in the very next morning. They are attentive and know what they’re doing.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
IUIs were $750 meds were separate, this was a few years ago. IVF was around $6000 but half way through we had insurance coverage so the cost changed. Anesthesia for IVF was separate.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Dr. Amols had us sign an acknowledgment of risk when transferring our embryos. I believe I am a very unique example of what *could* go wrong with a multiple pregnancy. We lost our perfectly healthy baby girl and baby boy twins on 3/21/20 and 3/22/20 to an incompetent cervix and preterm labor. This has changed my mind on what I will transfer next which will be only 1 embryo. I liked that he allowed us to make our decision. And even if they told us over and over again about the risk of preterm labor and incompetent cervix I would had still choose to transfer two because we did not genetically test our embryos. And add that our first transfer we transferred 2 and only one stuck but ended in miscarriage at 8 weeks and they were our best two embryos. My mind constantly goes back and wonders “what if”... it even then, now we know I have these issues that not everyone has and I am looking forward to my consult with him next month to discuss what to do next.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 28 - 30
3 IUI
1 IVF
Male Factor
PCOS
Income $100K - $199K
Marketer or PR
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
After multiple failed IUI's, we moved onto IVF at the [Dr. Mark Amol's] recommendation...after PGS testing we ended up with 6 frozen embryos...allowed us to choose between transferring one or transferring two embryos. We chose to transfer two...knew us personally and remembered details of our situation/history every time he saw us. He was always prepared to make a plan that would work specifically for us. He never made me feel like just a number.
They [staff at New Direction] always got me in and out as quickly as possible without sacrificing good communication in the process. Most of the communication outside of appointments is done online via Klara messenger. At times, I loved it because I can ask a question and get a clear answer in writing that I can refer back to. Other times, some questions are a lot to type and it would be easier to talk to an actual person. That's one small drawback, but most of the time I loved how quickly they respond on Klara. They are great about that and even Dr. Amols responds to questions after hours.
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols and his staff are exactly what you need when going through the difficult and often heartbreaking road of struggling to conceive. They were great at communication and cheering us on every step of the way. My IVF coordinator Maggie was so great. She recognized me in passing in the hall even when I didn't have appointments to see her - they made me feel like my specific case mattered to them and they were invested in achieving success with my treatments, too. Dr. Amols is extremely involved in the process - he's the best in the business in my opinion. The one drawback is how long the waiting list is sometimes for new patients, but honestly that's because they are so worth the wait. Initially, my new patient appointment was months away, but I called regularly asking about cancellations and ended up getting in much earlier. I've seen other doctors that had shorter wait times and it became obvious why theirs was shorter and New Direction is longer. My miracle baby boy is on the way because of Dr. Amols and his staff at New Direction - and to me, that was worth any small amount of time I spent waiting for my first appointment.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Don't be scared away by the new patient waiting list. First, I promise it's worth the wait. Second, get the appointment on the calendar, but then call a couple times a week to ask about cancellations. So many people get in much earlier than initially scheduled because they are persistent about calling for earlier appointments that may have become available. That worked well for me!
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols is attentive and extremely involved in the entire treatment process. I've seen other doctors who make you feel like a number or have their medical assistants doing everything and making all the decisions about treatments. That kind of clinic is frustrating because you don't want to be spending thousands of dollars to have an MA doing everything - that doesn't happen at New Direction. Dr. Amols knew us personally and remembered details of our situation/history every time he saw us. He was always prepared to make a plan that would work specifically for us. He never made me feel like just a number.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Initially, because of our situation, we first tried IUI. Doctor Amols was great about adjusting my medication protocol as needed depending on how I responded. Clomid didn't really work for me - we did injectables for all our IUI cycles. After multiple failed IUI's, we moved onto IVF at the doctor's recommendation. We knew it was the right next step. My stim protocol was Menopur and Gonal f, with Cetrotide halfway through the stim process to keep me from ovulating too soon. HCG trigger shot was 36 hours before egg retreival. We had a fantastic retrieval result of 23 eggs, 17 . mature and 15 fertilized. Out of those, 9 made it to freeze and after PGS testing we ended up with 6 frozen embryos. Transfer went very smoothly roughly six weeks later with PIO injections beginning five days before transfer and continuing until 12 weeks 1 day of pregnancy.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Maggie)
I loved my IVF coordinator Maggie. She was awesome, sweet and everyone who is assigned to her loves her.
Describe your experience with New Direction Fertility Centers.
There is definitely a long waiting list at times, but it is worth the wait. The clinic is efficient, I never waited long for scheduled appointments. They always got me in and out as quickly as possible without sacrificing good communication in the process. Most of the communication outside of appointments is done online via Klara messenger. At times, I loved it because I can ask a question and get a clear answer in writing that I can refer back to. Other times, some questions are a lot to type and it would be easier to talk to an actual person. That's one small drawback, but most of the time I loved how quickly they respond on Klara. They are great about that and even Dr. Amols responds to questions after hours.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
When we did our IUIs, we didn't have fertility coverage through our insurance. Each IUI, including all ultrasound appointments and everything, was $750. This didn't include medications - with meds, each IUI cost around $900. When we did IVF, we had fertility coverage through our insurance so we only paid out of pocked for the PGS testing which wasn't included - this testing was $2800. If paid out of pocket, we were quoted $7,500 for an IVF cycle.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Dr. Amols allowed us to choose between transferring one or transferring two embryos. We chose to transfer two.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
0
NPS
0
Age 37
1 IUI
Male Factor
Unexplained
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Mark Amols] was informative AFTER we failed our first round, he never came into the room to explain anything the day of the procedure knowing that the sperm count was low, but still recommended that continue with the procedure, he gave me false hope...but he didn't review our medical records before giving medical advise.
They [New Direction Fertility Centers] do not stick to their word. When they say something, the very next day, they will say something else or that what was said is not what the provider meant. They treat you like a number, not a person...He [Dr. Amols] was informative AFTER we failed our first round, he never came into the room to explain anything the day of the procedure knowing that the sperm count was low, but still recommended that continue with the procedure, he gave me false hope.
How was your experience with Mark Amols at New Direction Fertility Centers?
He was informative AFTER we failed our first round, he never came into the room to explain anything the day of the procedure knowing that the sperm count was low, but still recommended that continue with the procedure, he gave me false hope.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Be honest! Don't just take people's money. when you tell someone something stick to your word, don't have other people in your office try to say that you didn't mean what you said. Don't care about the money before the patient
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
They recommended that we proceed with the procedure knowing that my husbands sperm count was low. then when the test was negative and we went back for a second round, they advised that his count was even too low for IVF, so they knowingly proceeded with treatment knowing that it wouldn't be successful rather than cancelling the procedure.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Clomid, with IUI, as we had have a successful pregnancy previously without fertility treatment, but he didn't review our medical records before giving medical advise.
Describe your experience with the nursing staff at New Direction Fertility Centers.
They said that the doctor meant things differently than what the doctor had actually said out of his mouth. They gave false hope "it only takes one" knowing that the count of my husbands sperm would NEVER be successful. They were not compassionate about my previous rape and the difficulties of the procedures. They didn't care that our last baby had died and allowed us to have the false hope.
Describe your experience with New Direction Fertility Centers.
They do not stick to their word. When they say something, the very next day, they will say something else or that what was said is not what the provider meant. They treat you like a number, not a person.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
The consult was $250, the procedure was $750 for the first round, then a month later they tried to charge me $1000 for the IUI procedure.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
n/a
What specific things went wrong at New Direction Fertility Centers?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New Direction Fertility Centers.
The continued with my IUI knowing that my husband's sperm count was lower than it should be to be successful, and recommended that we continue with the procedure when I asked for their advise. They said that if it didn't work that they'd use the money from the IUI towards IVF. On my second appointment, I had spoken with the doctor about wanting to proceed with IUI and he specifically said that the discount mentioned would be able to be applied towards my next IUI cycle. And then the billing team said that's not what he meant. So they didn't keep their word. they knowingly put me through the mental turmoil of a negative pregnancy test.
0
Doctor
Mark Amols
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
NPS
10
NPS
10
Age 28 - 30
2 IUI
Male Factor
PCOS
European
Income $100K - $199K
Teacher
1st of 5 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Amols makes us feel welcomed. He shared personal stories with multiple times. He is relatable. He made my husband not feel so much shame. And it truly comes across that he cares for me. I leave feeling excited and hopeful because he is taking me under his wing and helping us achieve this goal...He is a wealth of knowledge. Ask questions and share your concerns. He will listen and respond
[New Direction Fertility Centers] Strengths: the knowledge at this clinic is amazing. The nurses and doctors are so smart and caring. I have yet to meet someone I don’t like. They truly care. When a cycle ends they share that compassion. The best! Weakness: they do have a lot of patients so they can get busy. But their App is helpful for communicating.
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols makes us feel welcomed. He shared personal stories with multiple times. He is relatable. He made my husband not feel so much shame. And it truly comes across that he cares for me. I leave feeling excited and hopeful because he is taking me under his wing and helping us achieve this goal.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Ask questions! He is a wealth of knowledge. Ask questions and share your concerns. He will listen and respond
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols is very personable. He takes such a touchy topic and made us feel welcomed and like our world wasn’t crashing down. He shared personal stories and calmed our nerves. He takes his time explaining things to us. His staff is also amazing. They are the sweetest and most knowledgeable group. .
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
I’ve done 2 IUIs and frozen samples and even been referred to an urologist for my husband. I am currently on my third IUI and we are changing up my medicines. The first IUI we aren’t counting due to low numbers on my husbands end.
Describe your experience with the nursing staff at New Direction Fertility Centers.
I love all of the staff! They are so friendly and welcoming. They make you feel comfortable and welcomed. They explain things well and are so sweet. I always leave feeling happy and like I made a friend.
Describe your experience with New Direction Fertility Centers.
Strengths: the knowledge at this clinic is amazing. The nurses and doctors are so smart and caring. I have yet to meet someone I don’t like. They truly care. When a cycle ends they share that compassion. The best! Weakness: they do have a lot of patients so they can get busy. But their App is helpful for communicating.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
IUI-$1000 Freezing of SA-$200
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
2
NPS
1
Age 36
2 IVF
Male Factor
PCOS
European
Income $50K - $99K
Operations
3rd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Amols is very knowledgeable but lacks execution due to an extremely busy clinic and staff. He makes promises but can’t deliver because of those shortcomings...You MUST advocate for your care and be very direct regarding what you would like. You will need to manage your own care and stay on top questions which adds more stress...I wanted to transfer 2 embryos but I didn’t have that option.
[at New Direction Fertility Centers] Many of my results weren’t delivered timely or at all and I had to follow up...The main blood draw person was rough. They often have students that help as well...They put the majority of patients on the same protocol and it is effective for many people but I feel like there is a disconnect between the doctors and staff.....
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols is very knowledgeable but lacks execution due to an extremely busy clinic and staff. He makes promises but can’t deliver because of those shortcomings. I saw Dr. Derman at his clinic as well. They have different philosophies on how to do things so I felt some confusion regarding treatment strategies.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
You MUST advocate for your care and be very direct regarding what you would like. You will need to manage your own care and stay on top questions which adds more stress.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
The clinic is so busy. Even with very time pressing questions, you can only message on Klara. They try to get you in and out as soon as possible and you have to remind them of things said in your appointment.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Antagonist protocol but wasn’t as aggressive due to the thought that egg quality may suffer
Describe your experience with the nursing staff at New Direction Fertility Centers.
The nurses were kind but I always felt like cattle and just a number.
Describe your experience with New Direction Fertility Centers.
The clinic is too busy to give quality care. Some of the humanity required is sacrificed to get more people through cycles. It’s affordable but at what cost? They put the majority of patients on the same protocol and it is effective for many people but I feel like there is a disconnect between the doctors and staff.
Describe your experience with your monitoring appointments at New Direction Fertility Centers.
The main blood draw person was rough. They often have students that help as well.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
I had insurance but the clinic never gave me a comprehensive financial summary.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
I chose the clinic because I wanted to transfer 2 embryos but I didn’t have that option.
What specific things went wrong at New Direction Fertility Centers?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Direction Fertility Centers.
I was given the wrong protocol and had to clarify Over the weekend. It was so stressful. Many of my results weren’t delivered timely or at all and I had to follow up.
2
Doctor
Mark Amols
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
1
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Amols] was professional and knowledgeable...He gave us choices and percentages and explained what was happening and what was next. He’s very gentle and addresses all concerns. He takes time with us when we need it...Antagonist protocol. I asked if he would do whatever he thought was best. 22 eggs retrieved, 9embryos with ICSI. We implanted two embryos (day 5) and have one baby...
They [New Direction Fertility Centers] are organized but don’t always communicate that organization with the patient. Calendars are set without our communication (had to switch to night shift to adhere to the schedule). And at one blood draw appointment, they told me they needed $1800 and couldn’t continue treatment without it. I had no idea, they said they sent a statement but I never received one....
How was your experience with Mark Amols at New Direction Fertility Centers?
He was professional and knowledgeable. When we felt let down by our previous doctor, he accepted my testing from the other facilities and was quick to start treatment. He gave us choices and percentages and explained what was happening and what was next. He’s very gentle and addresses all concerns. He takes time with us when we need it.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Trust his process and try your best to not stress.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
I felt like a human because he explained his processes and his own history with IVF. We had a lot in common and I trust his knowledge. He answered all questions and explained anything we needed help explaining.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Antagonist protocol. I asked if he would do whatever he thought was best. 22 eggs retrieved, 9embryos with ICSI. We implanted two embryos (day 5) and have one baby.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Cassandra)
Covid complicated things. I was kicked out of my previous clinic because they wouldn’t treat a covid ICU nurse and risk exposure. After beginning treatment and communicating with Cassandra, the covid protocol was not clear in the office and I was being told I could and could not do certain things the wouldn’t potentially interfere with my job and treatments. It was worked out eventually.
Describe your experience with New Direction Fertility Centers.
They are organized but don’t always communicate that organization with the patient. Calendars are set without our communication (had to switch to night shift to adhere to the schedule). And at one blood draw appointment, they told me they needed $1800 and couldn’t continue treatment without it. I had no idea, they said they sent a statement but I never received one.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Around $15,000
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
N/a
What specific things went wrong at New Direction Fertility Centers?
  • Provided conflicting information
Describe the specific things that went wrong at New Direction Fertility Centers.
See previous answers.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
0
NPS
0
Age 40
Diminished Ovarian Reserve
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We only met him [Dr. Amols] once. It was fine. He was very kind and encouraging and asked great questions. I wanted IVF and he said we should do IUI because he didn’t see IVF working for us based on my low egg reserve.... The initial consult via video was positive and helpful...But everything after that was managed by his staff....I was so traumatized by the experience and the lack of compassion and connection that I didn’t proceed and actually ended up giving up on even trying through a clinic...
It’s a very nice clinic [New Direction Fertility Centers] with good parking. I didn’t wait long to be seen the few times I was there. Again, I had such a negative experience I don’t have a lot to say about the clinic. I felt like I wasn’t assigned to any one person that was interested in my care. I felt like another number....I talked to different people each time. I had to call or message a number of times to get clarity on something or to learn about the results of our tests. No one seemed invested in helping us...
How was your experience with Mark Amols at New Direction Fertility Centers?
We only met him once. It was fine. He was very kind and encouraging and asked great questions. I wanted IVF and he said we should do IUI because he didn’t see IVF working for us based on my low egg reserve. That’s still not something I understand.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
I have been reluctant to write a review because so many people recommend this clinic. But my experience was immensely traumatic. The initial consult via video was positive and helpful. The doctor is very warm. But everything after that was managed by his staff. I talked to different people each time. I had to call or message a number of times to get clarity on something or to learn about the results of our tests. No one seemed invested in helping us.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
1. My first visit after the consultation Was to give blood and do a pelvic ultrasound. After that appointment I was taken to a room with a woman who started explaining what medications I need to get and when to notify the office of my period so they could schedule me to come in. I was super confused as I had been told by Dr. Amols that’s we would go through a series of testing, look at the results and then decide the best path forward. I talked to nurse about this and she left and then came back and said the Dr was fine with us moving forward now. I stated that I didn’t feel comfortable and wanted to wait for the test results, including having a Hysterosalpingography and having my husband’s semen tested as the doctor had told me. I checked a few weeks after my husband’s sperm test if they had results and they said, “no news is good news.” 2. They scheduled the Hysterosalpingography with me and didn’t give me any information on how to prepare. I actually didn’t know what the test was called at the time. When I arrived in the office the front desk person asked me if I had taken ibuprofen or some pain medication ahead of time and had I kept my bladder full, as advised. I shared that no one had advised me. She looked concerned and advised me to take something after. I was taken back to a very small, cold room and asked to take my clothes off, put on a robe and someone would be with me shortly. Awhile later a few women entered the room. They had difficulty getting the X-ray to cooperate and it started to become clear that this wasn’t something they’d done very often. Eventually a technician had to come into the room to get the x-Ray situated appropriately. Then they started the procedure of pushing in the tube to release the dye. Right away the woman doing this started having issues. She kept having me move and it was painful. She couldn’t get the tube in. I have endured a lot of procedures and medical treatment in my life— this will go down as the worst experience I’ve ever had. The longer it went, the more painful it became. I expressed that she was hurting me and she kept encouraging me to relax and stick with it. At one point they paused and asked me to go to the bathroom to empty my bladder. When I say up there was a lot blood on the table and in-between my legs. When I returned she told me she was going to dilate my cervix to help get the catheter tube in. This did not work either and at this point I was crying, I had yelped numerous times and groaned and expressed concern and they kept telling me it was normal. The woman then left and brought in Dr. Derman. He jammed the tube into my uterus and released the dye very quickly. It was beyond painful. I let out another scream and sob and they all told me to “stay strong” and “keep going.” Dr. Derman kept trying to fill the uterus with dye and then told me that the process wasn’t working correctly because I was missing a Fallopian tube and half of my uterus (called a unicornuate uterus). He told me this while I was on the table. He said it makes pregnancy hard but not impossible. Then he left. The doctor asked me to get dressed and then they would talk to me about next steps and that she would be waiting for me outside. I got up— there was blood on the table and on the floor. I used the sheet on the table to wipe me as there was nothing there for me- no tissue or pad. I literally stuffed the tissue in my underwear. I walked out the door and stood waiting for a long while. She did not return and no it’s was there. I asked a person passing by what I was supposed to do and they said I could leave. I walked myself out of the clinic and drove home where I stayed in bed and cried for the rest of the day. I later wrote the clinic and said I had a bad experience, was anyone gonna talk to me about the diagnosis, and did the doctor have any concerns about that new diagnosis combined with my health and age. Rather than hearing from the doctor, I heard back from a nurse who said she checked with the doctor and he said it was fine for me to proceed with the IUI and that it would probably take a number of tries but we should proceed. I was so traumatized by the experience and the lack of compassion and connection that I didn’t proceed and actually ended up giving up on even trying through a clinic. It’s taken me a year to finally post about it and to even consider trying again with a different clinic. I really can’t identify another time I felt so dehumanized but a doctor or clinic.
Describe your experience with the nursing staff at New Direction Fertility Centers.
My previous post showcases how I experienced the staffing.
Describe your experience with New Direction Fertility Centers.
It’s a very nice clinic with good parking. I didn’t wait long to be seen the few times I was there. Again, I had such a negative experience I don’t have a lot to say about the clinic. I felt like I wasn’t assigned to any one person that was interested in my care. I felt like another number.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
They attempted billing my insurance, but we had to pay out of pocket, which we suspected.
What specific things went wrong at New Direction Fertility Centers?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
Describe the specific things that went wrong at New Direction Fertility Centers.
I shared this information in my post about the doctor. I wasn’t given clear directions and what I was told by the doctor wasn’t what happened with his staff. Example: I was told we would do all the testing and look at the results before we proceeded with any procedures.
0
Doctor
Mark Amols
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 28 - 29
PCOS
Income $0 - $49K
Graphic Designer
1st of 3 Docs
10 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I was in his care in a span of 8 months, Dr Amos only saw me once...while in his care for multiple ultrasounds and blood draws, he only put a nursing assistant who was also unable to answer any questions you had...I made it clear that I was brand new into understanding what is happening, and not once in treatment was it explained to me..
[New Direction Fertility Centers] Strengths: keep appt times Cons: more nursing assistant than NPs so you can't get questions answered. Dr never available so questions cannot be answered. Will see you at your most depressed broken state and will not do anything to help you other than sticking to a blood draw and ultrasound...Communication was the biggest downfall for me at this clinic.
How was your experience with Mark Amols at New Direction Fertility Centers?
While I was in his care in a span of 10 months, Dr Amos only saw me once. (Once being in my initial consult) When month after month passed and no conception, I had to BEG the front office staff to schedule a sit down for me to meet with Dr Amos. His (highly turned over staff) will push the office manager on you. While Jan is sweet and im sure very caring, she is still not an RE and is not able to answer questions you may have. Again, while in his care for multiple ultrasounds and blood draws, he only put a nursing assistant who was also unable to answer any questions you had, so it took hours to get a response on what is happening inside your body, as well as not having access to someone in aiding you in understanding certain processes that are happening. Hey said all you need to do is ask, but as someone who did and never for answers. I would say that is a lie. I would lay there crying and no one around would have compassion or think to speak up to help. When I started treatment I made it clear that I was brand new into understanding what is happening, and not once in treatment was it explained to me. I trusted in Dr. A at first, so I just took medication because in my excitement, I was one step closer to my future child. However when I finally stated advocating for myself I was told that I "ask more questions than a 'normal' patient" and was belittled for trying to get answers on what is happening and what is the purpose of the medication I am taking. While I finally got a teleconference to sit down with Dr. Amos, most of the conversation was spend defending himself, telling me that he should stop medicated times cycles because we "expect too much," (again. Total newbie here, so this is not a treatment that I personally chose..) and told me that "the point of all of this is to get you pregnant so what is the big deal." And I still have not recovered from that. I hated the communication, I hated my experience, I hated the unknown in all of my steps, and I hated that someone who I put all my trust in treated me like that. If you are not an IVF patient, I would expect you would be treated the way that I was. When he wanted to switch me to IUI with no reason given- I refused that service. I felt as if something had changed, request a sit down with me and my partner and let's review what is next. He didn't do that. We stayed on timed intercourse cycles, and he also threw that in my face during our last sit down.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Either be well versed in infertility lingo, be doing IVF, or go somewhere else.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
While I was in his care in a span of 8 months, Dr Amos only saw me once. (Once being in my initial consult) When month after month passed and no conception, I had to BEG the front office staff to schedule a sit down for me to meet with Dr Amos. Again, while in his care for multiple ultrasounds and blood draws, he only put a nursing assistant who was unable to answer any questions you had, so it took hours to get a response on what is happening inside your body as well as not having access to understanding certain processes that are happening. I would lay there crying and no one around would have compassion or think to speak up.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Never really saw him, and it was never explained to me, so I can not say how he decided.
Describe your experience with New Direction Fertility Centers.
Strengths: keep appt times Cons: more nursing assistant than NPs so you can't get questions answered. Dr never available so questions cannot be answered. Will see you at your most depressed broken state and will not do anything to help you other than sticking to a blood draw and ultrasound.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
About 2-6 thousand
What specific things went wrong at New Direction Fertility Centers?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New Direction Fertility Centers.
Communication was the biggest downfall for me at this clinic.
0
Doctor
Mark Amols
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 39 - 40
1 IUI
Male Factor
Unexplained
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Amols is very compassionate, supportive and relatable. He thoroughly described all our options and gave his recommendations. As a couple who have been struggling with infertility for years it was calming to speak with a doctor who understood firsthand what it feels like to be in our shoes...he sent me a message and calmed my nerves down. He even saw me on my next appointment and assured me everything was going well...The nurse practitioner performed our IUI
[New Direction Fertility Centers] is highly sought after and busy due to the amazing care you receive. We waited 6 months for our consultation and it was totally worth the wait! Once we were in the process moved along super fast...Erika [a nurse] relayed information about my protocol with a schedule that she explained in office. When I had questions she would respond via the Klara messaging service
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols is very compassionate, supportive and relatable. He thoroughly described all our options and gave his recommendations. As a couple who have been struggling with infertility for years it was calming to speak with a doctor who understood firsthand what it feels like to be in our shoes.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Put your trust in him, he is the doctor after all :) Limit your online research to credible sources. Be your own advocate, if you have questions or concerns DO NOT BE AFRAID TO ASK.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
This was our first IUI and we had no idea what to expect. We did feel like part of a family when we were going through the whole process. Dr. Amols and the staff treated us like friends/family and were very compassionate and supportive through the whole process. Dr. Amols' medical assistant, Abby, is super sweet and helpful. During a blood draw, she noticed I was feeling discouraged and she let Dr. Amols know and he sent me a message and calmed my nerves down. He even saw me on my next appointment and assured me everything was going well. The nurse practitioner performed our IUI and she was very sweet, thorough and patient.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Our IUI protocol was pretty simple (I think). We took: 10 mg Letrozole on cycle days 3-7. 75 unit Gonal-F shots on cycle days 4,6+8. 2 - 100 unit Gonal-F shots before trigger, 250mcg Ovidrel trigger shot on the Saturday night before our procedure on Monday morning.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Erika)
Erika relayed information about my protocol with a schedule that she explained in office. When I had questions she would respond via the Klara messaging service.
Describe your experience with New Direction Fertility Centers.
This clinic is highly sought after and busy due to the amazing care you receive. We waited 6 months for our consultation and it was totally worth the wait! Once we were in the process moved along super fast.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Our preliminary tests cost around $750-800 without health insurance. The IUI was $750 and medication was about $400.
10
Doctor
Mark Amols
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 40 - 42
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Amols made us feel like we were his friends and talked to us with kindness and compassion. I never felt uncomfortable...[he]went above and beyond to help us and work with our financial issues...We used growth hormone on the second retrieval to hope for a better result. I have Crohn's disease and am older so we were trying to increase better results. We used micro dose lupron, menopur, and follistem/gonal-f.
This [New Direction Fertility Centers] office is the cheapest in our area. There's packages you can purchase. We did 2 retrievals, 1transfer, 6 months storage for $6000...The clinic greets you with smiles. If you have a question they will find the answer for you. If you need help with financial info they will answer it then send you all info on Klara so you have a copy.
How was your experience with Mark Amols at New Direction Fertility Centers?
Amazing office staff and nurses. Dr. Amols makes you feel like your his only patient. Works with financial issues, helps find answers to problems, and gives you options. We have always felt comfortable with Dr. Amols. Which means alot to me.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Don't be shy about asking questions. They will answer them all. Also lif your having a financial issue let them know.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols made us feel like we were his friends and talked to us with kindness and compassion. I never felt uncomfortable. The office staff was more than accommodatingn nice and caring. I have made friendships with nurses and staff through this process. Dr. Amols went above and beyond to help us and work with our financial issues.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We did 2 IVF retrievals with a month or 2 in between. We used growth hormone on the second retrieval to hope for a better result. I have Crohn's disease and am older so we were trying to increase better results. We used micro dose lupron, menopur, and follistem/gonal-f.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Malarie and Edita)
I had to use my port for blood draws. Malarie had absolutely no problem with accessing it. She was always nice and compassionate. I felt like we had a close bond through this process. She always checked on me and made sure I was doing ok. AMAZING NURSE! Edita was the medical assistant. Great compassion for patients and made me feel comfortable and care for. AMAZING!
Describe your experience with New Direction Fertility Centers.
The clinic greets you with smiles. If you have a question they will find the answer for you. If you need help with financial info they will answer it then send you all info on Klara so you have a copy.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
This office is the cheapest in our area. There's packages you can purchase. We did 2 retrievals, 1transfer, 6 months storage for $6000.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
I belive he takes his approach on a case by case basis. Depending on age, health history, and embryo quality.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 26 - 28
1 IVF
Male Factor
Latinx
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Make sure you ask as many questions when you are with Dr. amols. He is a very busy man and gives you all the time in the world when you meet with him, but it can be extremely difficult to meet with him. ... Dr. Amols always treated us with so much compassion when we were going through fertility treatments. He knew we were getting close and never gave up hope when it felt like there was no hope. He was always our biggest cheerleader. However, because he is the only doctor, sometimes it was hard to have a chance to speak with him
Communication can be an area of opportunity. You need to advocate for yourself because sometimes it can be hard to get all of the answers you need if you are considered a more simple case. We never had any issues with the clinic, but there were times when we had questions and since 99% of communication is through the app, things can at times be lost in translation or be more delayed than having the ability to call and ask a quick question.
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols always treated us with so much compassion when we were going through fertility treatments. He knew we were getting close and never gave up hope when it felt like there was no hope. He was always our biggest cheerleader. However, because he is the only doctor, sometimes it was hard to have a chance to speak with him
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Make sure you ask as many questions when you are with Dr. amols. He is a very busy man and gives you all the time in the world when you meet with him, but it can be extremely difficult to meet with him.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols always remembered who we were, and remembered specific details about us. We never felt like just a number with him or his staff.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Melody was amazing and my go to for most questions. )
Everyone was amazing and always made sure I knew exactly next steps and what the rationale was for our protocol
Describe your experience with New Direction Fertility Centers.
Communication can be an area of opportunity. You need to advocate for yourself because sometimes it can be hard to get all of the answers you need if you are considered a more simple case. We never had any issues with the clinic, but there were times when we had questions and since 99% of communication is through the app, things can at times be lost in translation or be more delayed than having the ability to call and ask a quick question.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
5500
What specific things went wrong at New Direction Fertility Centers?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Direction Fertility Centers.
When I went through my egg retrieval my pharmacy had been calling ND for two weeks to confirm a prescription and I had to go into the clinic to have them speak to the pharmacy on the phone. The pharmacy had been waiting for over a week for a response. A separate time, my local Walgreens needed confirmation on a painkiller prescribed during my miscarriage and since the clinic never called back I never received the pain killer to relieve the pain.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 31
1 IVF
PCOS
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Amos quickly was able to diagnose me with PCOS, so my treatment plan was built to ensure my eggs could grow. After every visit he tweaked my medication to best advance the process...I saw him at 80% of my appointments...took the time to sit with me and discuss my options after three failed IUIs with another doctor. He didn’t beat around the bush or recommend something that wouldn’t work, and took my wishes into consideration with treatment...will not allow you to transfer more than two
[New Direction Fertility Centers] is incredible, which makes it hard to get an appointment...it was a five-month wait...you can sign up for cancellation alerts...they’re incredibly thorough in their diagnosis and treatment, with the lowest pricing for IVF in the valley...With medication, we’ve spent just over $15,000...care coordinator was always very responsive...using an app called Klara which allows you to communicate and book appointments at any time
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amos took the time to sit with me and discuss my options after three failed IUIs with another doctor. He didn’t beat around the bush or recommend something that wouldn’t work, and took my wishes into consideration with treatment.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Be open and honest with what you want - there’s no need to try something just because it’s an option!
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
From the first time I met with Dr. Amos, I knew he was different. He took the time to answer every question, and I saw him at 80% of my appointments.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
I’m in my first IVF cycle. Dr. Amos quickly was able to diagnose me with PCOS, so my treatment plan was built to ensure my eggs could grow. After every visit he tweaked my medication to best advance the process, which resulted in 13 eggs, 9 embryos, and 5 healthy blastocysts.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Melody)
The care coordinator was always very responsive in answering my questions and delivering results. The team using an app called Klara which allows you to communicate and book appointments at any time, which was incredibly convenient.
Describe your experience with New Direction Fertility Centers.
New Direction is incredible, which makes it hard to get an appointment. When we first sought out treatment, it was a five-month wait, which led us to another clinic. By the time we switched, it was another 3 months. Persistence is key - you can sign up for cancellation alerts to find an earlier appointment. They take patients from all over the southwest - California, Utah and other parts of Arizona. They’re incredibly thorough in their diagnosis and treatment, with the lowest pricing for IVF in the valley.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
The IVF package itself is $8,500, including all appointments. Anastasia for retrieval is an additional $300. You also have to pay for any appointments before treatment, including the introductory meeting and ultrasound, sperm analysis, and SHG. With medication, we’ve spent just over $15,000.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Dr. Amos will not allow you to transfer more than two. We chose to do one.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
7
Age 36 - 37
1 IVF
Tubal Blockage
Uterine Fibroids
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Everytime I saw [Dr. Mark Amols] it was comfortable...always nice and empathetic...If he saw you in the hallway he alway waves and says hi...My case was pretty straight forward. Basic protocol...I love the fact he gives us the option of doing 1 or 2 embryo transfers. I feel like that's the reason why I was able to get pregnant first try...Somedays I felt like I was treated like a human other days like a number.
Communication, I would say is a weakness. I know they [New Direction Fertility Centers] have the KLARA, which is supposed to make communication better, to me it was a hit or miss...after I lost my baby when the girl called to give me my blood results, I was told I had to get my blood drawn weekly to watch my HCG levels due to a possible ectopic pregnancy. She had no clue I lost my baby and how I lost it. She should of been up to date on her information before calling a grieving mother.
How was your experience with Mark Amols at New Direction Fertility Centers?
Everytime I saw the Dr it was comfortable. He was always nice and empathetic. I him for a couple ultrasounds, my egg retrieval, my 2nd surgery and my transfer. If he saw you in the hallway he alway waves and says hi.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
They are a very busy clinic, I feel like you have to self-advocate a good amount.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Somedays I felt like I was treated like a human other days like a number. This was consistent through my treatment, but the big one was after I lost my baby when the girl called to give me my blood results, I was told I had to get my blood drawn weekly to watch my HCG levels due to a possible ectopic pregnancy. She had no clue I lost my baby and how I lost it. She should of been up to date on her information before calling a grieving mother. Then other times, the office manager, or the FET coordinators would go above and beyond for me to make sure I was getting adequate care.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
My case was pretty straight forward. Basic protocol.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: He had several, some specific for retrieval and some for FET. Tatum,Maggie, nicole melody)
Some nurses were amazing, some were not. Some listened to all my concerns and addressed them, some ignored them.
Describe your experience with New Direction Fertility Centers.
Strengths are that some really do care, and put everything they have to make you experience awesome. Communication, I would say is a weakness. I know they have the KLARA, which is supposed to make communication better, to me it was a hit or miss.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
5,000 for the first go around of IVF not including meds. We were billed separately some blood and ultrasounds and testing that were not included in the package around 1200 (after billing insurance also this price included the ICIS fee) just recently received another bill for about 120. (After insurance) I believe this was for my surgery he performed and blood drawls.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
I love the fact he gives us the option of doing 1 or 2 embryo transfers. I feel like that's the reason why I was able to get pregnant first try.
What specific things went wrong at New Direction Fertility Centers?
  • Provided conflicting information
Describe the specific things that went wrong at New Direction Fertility Centers.
Told to start birth control before I was supposed. The dr said it would be ok, just might have break through bleeding. After my loss of the baby, the girl who called to inform of my test results was unable to answer question and mention follow up HCG due to a possible ectopic pregnancy, which isnt how I lost my baby.
7
Doctor
Mark Amols
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 31
Male Factor
Latinx
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Amols is very kind & informative. He is sure to give you ALL your options & explain each in great detail so you know what to expect out of each situation...He, himself has been through infertility so I feel like he knows exactly what you're going through & does a great job of taking the guess work out of the whole process. He is very accommodating & you have his undivided attention when he is working with you. I never felt rushed or pressed for time with him...
The Clinic [New Direction Fertility Centers] is one of the best. They use a messaging system which makes communicating easy & effective. They are very busy so it is sometimes difficult to get in for you initial visit, but once you are an established patient there are no issues...even without insurance Dr. Amols has the best prices & the best care around. IVF round are 5K and IUI are $750...The nurses were kind, they answered any questions you had & were very respectful of your time & privacy.
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Almos is very warm & caring. He, himself has been through infertility so I feel like he knows exactly what you're going through & does a great job of taking the guess work out of the whole process. He is very accommodating & you have his undivided attention when he is working with you. I never felt rushed or pressed for time with him. He made us feel very safe & gave us hope for the future.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Have you list of questions. He is super informative but in the moment you may forget to ask questions if you don't have them written down. He is very busy & it's best to make the most of the time you have with him.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols is very kind & informative. He is sure to give you ALL your options & explain each in great detail so you know what to expect out of each situation. He makes the whole process less scary & more do-able. Like a "we can do this" attitude! Super important for me because I was very scared at the beginning.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
After our consult & ultrasound, my partner went in for 2 semen analysis. After that he told us we were good to go ahead & start IVF when we were ready.
Describe your experience with the nursing staff at New Direction Fertility Centers.
The nurses were kind, they answered any questions you had & were very respectful of your time & privacy.
Describe your experience with New Direction Fertility Centers.
The Clinic is one of the best. They use a messaging system which makes communicating easy & effective. They are very busy so it is sometimes difficult to get in for you initial visit, but once you are an established patient there are no issues.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
We are self-pay & even without insurance Dr. Amols has the best prices & the best care around. IVF round are 5K and IUI are $750
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2020, Successful
NPS
10
NPS
10
Age 39 - 43
2 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $500K+
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We truly could not have asked for a more caring, compassionate, committed professional through what was an emotional, draining, daunting process. Amols was excellent every step of the way. He shared openly of his personal experience with infertility and how ART allowed him to have the family he had always dreamed of. He gave us hope - with sound reasoning and science behind it. I never felt uncomfortable or worried about our treatment plan.
The [New Direction Fertility Centers] clinic is clean, modern, efficient. I never felt like we were a just a number or another patient - we really felt like the entire staff was invested in our success. The only drawback to New Direction for us was the location. We are in north Phoenix, so it was almost an hour drive one way to their facility. It was totally worth it though...There wasn't any guessing about what things cost or hidden/added costs... everything was available, disclosed up front and reviewed.
How was your experience with Mark Amols at New Direction Fertility Centers?
We truly could not have asked for a more caring, compassionate, committed professional through what was an emotional, draining, daunting process. Amols was excellent every step of the way. He shared openly of his personal experience with infertility and how ART allowed him to have the family he had always dreamed of. He gave us hope - with sound reasoning and science behind it. I never felt uncomfortable or worried about our treatment plan.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Amols and the entire Clinic staff were truly invested in our success. I was nervous about asking questions because I didn't want to be annoying or difficult, but he was always receptive and happy to answer questions. Don't be shy. Speak up if something is unclear!!
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols spent considerable time with us throughout all of our treatment to answer questions, explain his plan and make sure we were comfortable with what was happening. He provided his cell phone number and encouraged communication if we were unsure or worried. After a failed embryo transfer, he called to check on me and discuss next steps. We truly felt like we had a partner in our quest to start and grow our family.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We started our work up when I was older (37). We knew we wanted two kids, so he was very honest about the role of banking embryos and the challenges with getting pregnant as more time passed. At the time, I just wanted to make it happen, but I am SO glad we trusted him and banked embryos. It took longer than I had expected to be ready to try for a second child and I am so, so glad we had frozen embryos. He also changed our protocol with the second retrieval and added HGH in an attempt to improve egg quality following less than stellar results from our first retrieval. Our first FET failed... he was very analytical about why and what our next steps should be. We did an ERA cycle in between and adjusted timing/meds. The next one worked!
Describe your experience with your nurse at New Direction Fertility Centers.
We had an IVF coordinator who walked us through our retrievals. She and I are still great friends to this day! She was lovely and supportive and really held my hand through the entire process. The transfer coordinators were equally phenomenal and I feel like were as excited as we were when we found out we were pregnant. They were truly invested in our success every step of the way.
Describe your experience with New Direction Fertility Centers.
The clinic is clean, modern, efficient. I never felt like we were a just a number or another patient - we really felt like the entire staff was invested in our success. The only drawback to New Direction for us was the location. We are in north Phoenix, so it was almost an hour drive one way to their facility. It was totally worth it though!
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Amols has some of the lowest pricing in the valley. There wasn't any guessing about what things cost or hidden/added costs... everything was available, disclosed up front and reviewed.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 30 - 31
4 IUI
1 IVF
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Amols and his team got to know me during our visits and would follow up on previous discussions. They actually remembered me and that made me more comfortable at their practice...After 4 rounds of IUIs my husband and I decided to move forward with IVF like Dr. A suggested. We had the egg retrieval in March of 19. We had a polypectomy in April of 19 followed by transfer of 2 embryos in May of 19...delivered my healthy baby boy in February of 2020.
Dr. Amols and his team [at New Direction Fertility Centers] got to know me during our visits and would follow up on previous discussions. They actually remembered me and that made me more comfortable at their practice...communicated well on their app, Klara...there is a % fee if you pay with a credit card over the phone. Credit card in person is no % fee. When you pay such large amounts the % fee can be quite high that it makes driving to the clinic to pay worth it.
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr. Amols is a great person which makes him a great doctor. He actually cares about you individually and your unique situation and makes a specific plan for you. As a patient he made me feel confident that the plan would work and I always left the clinic feeling like I had the best RE on my side.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
I would suggest skipping IUIs and going straight to IVF if Dr. Amols approved of it.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols and his team got to know me during our visits and would follow up on previous discussions. They actually remembered me and that made me more comfortable at their practice.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We started with oral medication (Femara) with timed intercourse. Then we moved on to IUI's. We had to do an IUI every other month because I would develop a cyst every other cycle. Dr. A would out me on bc the cycle with the cyst because my periods are a out every 40 to 60 days and he disnt want to miss two months waiting for my next period. After 4 rounds of IUIs my husband and I decided to move forward with IVF like Dr. A suggested. We had the egg retrieval in March of 19. We had a polypectomy in April of 19 followed by transfer of 2 embryos in May of 19. I found out I was pregnant in June of 19 with one baby. I delivered my healthy baby boy in February of 2020.
Describe your experience with the nursing staff at New Direction Fertility Centers.
Great group of ladies. They were always so friendly and were able to answer my questions. They communicated well on their app, Klara.
Describe your experience with New Direction Fertility Centers.
Everyone there is awesome! They seem to have a great team put together. I would want future patients to know that there is a % fee if you pay with a credit card over the phone. Credit card in person is no % fee. When you pay such large amounts the % fee can be quite high that it makes driving to the clinic to pay worth it.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
Each IUI was about $1,000. Dr. A CHARGED $750 plus I spent about $250 or so on meds each cycle. The IVF total for me was $17,962.36. The total is for the clinics fee, the meds, the anesthesia, the polypectomy, the genetic testing, and embryo freezing.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
We elected to transfer 2 embryos. Dr. Amols and his team were fine with that.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 31
PCOS
Black or African-American
Income $50K - $99K
2nd of 3 Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
This is perhaps the best doctor encounter I have had in my entire life and I don't say that lightly. It felt like I was talking to a friend [with Dr. Mark Amols]...He was so nice. He cared not only about my treatment but how it fit in within my larger life. It felt like he cared about who were were as people and not just as patients. I also felt comfortable working with him as a queer patient...He was very open to hearing what I wanted
The financial information is given to you upfront on the website. [at New Direction Fertility Center]...The clinic is very affordable compared to the places that are the closest to me. As an out of state patient there are a few more things that go into planning your treatment. Folks were nice. They also take folks on in cohorts because there is only one doctor. So this means for some folks who wanted to get started right away that isn't possible.
How was your experience with Mark Amols at New Direction Fertility Centers?
He was so nice. He cared not only about my treatment but how it fit in within my larger life. It felt like he cared about who were were as people and not just as patients. I also felt comfortable working with him as a queer patient.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
He's great, really, there's no need to worry
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
This is perhaps the best doctor encounter I have had in my entire life and I don't say that lightly. It felt like I was talking to a friend.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
We had not gotten that far. With this clinic you don't get that until right before you are about to start. That was a bit frustrating as I wanted to be able to compare to the other clinics I had consultations with.
Describe your experience with the nursing staff at New Direction Fertility Centers.
My biggest issue is with how you communicate with the nursing staff which is through this app. The hard thing is that at any moment you could be talking to someone new. I felt like I was constantly explaining myself over and over. Since my situation was not as straightforward I found this to be very frustrating. Some nurses were more helpful than others but I don't know if this is their fault or more so just a result of the platform.
Describe your experience with New Direction Fertility Centers.
The clinic is very affordable compared to the places that are the closest to me. As an out of state patient there are a few more things that go into planning your treatment. Folks were nice. They also take folks on in cohorts because there is only one doctor. So this means for some folks who wanted to get started right away that isn't possible.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
The financial information is given to you upfront on the website
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
He was very open to hearing what I wanted
What specific things went wrong at New Direction Fertility Centers?
  • Provided conflicting information
Describe the specific things that went wrong at New Direction Fertility Centers.
Due to what I explained earlier regarding communicating through the app there is often miscommunication and I would get conflicting information.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 41 - 42
1 IVF
Income $100K - $199K
2nd of 3 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Mark Amols] used the normal protocol which is the highest strength protocol for my age group. Although I didn’t respond as well to this treatment protocol, he did listen to me and now we are switching to a less aggressive protocol to see if I will react better to it...understands what it’s like to go through infertility as he and his wife have been through it...I didn’t have a lot of one on one time with as he is super busy. He is a caring doctor though. I saw him during my ultrasound of my eggs. Each time he was fast and efficient. Appointments with him were at most 30 minutes. Very quick.
[New Direction Fertility Centers] are brand new and the labs are equipped with the latest technology and air filtration equipment. The office is clean and the staff are kind. They are backed up so to get a new patient appointment is about a couple months out...The staff is nice. I don’t really see my ivf nurse but the other nurses are nice...The cost for ivf is a less expensive then other clinics I have visited. The office is very transparent when it comes to cost. Also this office accepts health insurance which other ivf places don’t.
How was your experience with Mark Amols at New Direction Fertility Centers?
I like him as a doctor, but I didn’t have a lot of one on one time with as he is super busy. He is a caring doctor though. I saw him during my ultrasound of my eggs. Each time he was fast and efficient. Appointments with him were at most 30 minutes. Very quick.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
He is a good doctor and does care about his patients. Although I know he does all of the appointments and has a lot of patients to see as he is the only doctor I. The practice.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols understands what it’s like to go through infertility as he and his wife have been through it
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
He used the normal protocol which is the highest strength protocol for my age group. Although I didn’t respond as well to this treatment protocol, he did listen to me and now we are switching to a less aggressive protocol to see if I will react better to it.
Describe your experience with the nursing staff at New Direction Fertility Centers.
The staff is nice. I don’t really see my ivf nurse but the other nurses are nice.
Describe your experience with New Direction Fertility Centers.
They are brand new and the labs are equipped with the latest technology and air filtration equipment. The office is clean and the staff are kind. They are backed up so to get a new patient appointment is about a couple months out.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
The cost for ivf is a less expensive then other clinics I have visited. The office is very transparent when it comes to cost. Also this office accepts health insurance which other ivf places don’t.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Right now we don’t have any embryos to transfer. Although I have heard from other patients that I know say he has a high rate of twin pregnancy. The patients have the right to elect one or two embryo transfer.
8
Doctor
Mark Amols
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 24
1 IVF
Unexplained
European
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Amols] was very open to single vs 2-egg transfer. He would advise only 1 egg if you have a strong family history of identical twins. But he has 2 sets of twins from IVF so he is very open to transferring 2 eggs if that is the patient’s preference...He personally sees every patient at every appointment. He did not have a nurse do monitoring ultrasounds. He does them all. I left one office visit a little concerned and he called me later that day just to check on me and make sure I was okay and made sure I was understanding everything that was going on.
They [New Direction Fertility Centers] prefer to do all communicating through a patient secure messaging service called Klara. It is helpful to have everything in one place and you can always refer back to it. However, it is difficult to sometimes get some clarification quickly through this portal and they are very busy at the office so you are not likely to get one of the staff to answer the phone...Maggie was his out of state IVF coordinator. She had everything organized and sent everything directly to your patient portal
How was your experience with Mark Amols at New Direction Fertility Centers?
He cares about each patient and he cares about making sure that you reach whatever goal you came to him for. He will take the time to talk to you and go over concerns. He sees you for every appointment, even just ultrasounds where usually nurses do that at other clinics.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Ask him anything and everything that’s on your mind about the process! He is more than happy to make sure you are comfortable and understand everything.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
He personally sees every patient at every appointment. He did not have a nurse do monitoring ultrasounds. He does them all. I left one office visit a little concerned and he called me later that day just to check on me and make sure I was okay and made sure I was understanding everything that was going on.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
For the retrieval he used Antagonist protocol. He used Menopur 75 units for 10 days, Cetrotide 0.25 for 5 days (after being on Menopur for 5 days) and Gonal-F. I started at 225 units with the Gonal-F and on Day 6 he increased the dose to 300 units for another 3 days. I am young and healthy with normal lab results so we chose to not be super aggressive with the dose (to avoid OHSS) but to also make sure we were meeting our goal of creating good quality eggs for retrieval.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Maggie)
Maggie was his out of state IVF coordinator. She had everything organized and sent everything directly to your patient portal. If she was not available or busy, she did have other coordinators assisting with responding to messages and questions as well.
Describe your experience with New Direction Fertility Centers.
They prefer to do all communicating through a patient secure messaging service called Klara. It is helpful to have everything in one place and you can always refer back to it. However, it is difficult to sometimes get some clarification quickly through this portal and they are very busy at the office so you are not likely to get one of the staff to answer the phone.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
IVF (including 1 transfer and 6months of frozen storage) + anesthesia was $5300.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
He was very open to single vs 2-egg transfer. He would advise only 1 egg if you have a strong family history of identical twins. But he has 2 sets of twins from IVF so he is very open to transferring 2 eggs if that is the patient’s preference.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 36
1 IVF
European
Income $0 - $49K
Operations
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Mark Amols] educated me on the trade-offs, but does not push SET when the mother would be capable of carrying twins safely. The decision to transfer one or two embryos is left up to the patient...He understood immediately the sort of financial challenges I was facing becoming a single parent, and took that into account when recommending a course of treatment. He set realistic goals and explained everything to me. He even insisted on going over all my fertility options at this point (beyond what I'd chosen), just to make sure I was fully educated about my options. His rates made it possible for me to undergo treatment.
I paid $8500 for one IVF cycle with PGS testing, and $3115 for fertility medications: ~$5000 for the IVF cycle itself, plus one transfer and one year storage (embryo storage $500/yr afterward) [at New Direction Fertility Centers]...Strengths: Compassionate providers, speed of getting ahold of someone in the office, no coercion to choose single embryo transfer, convenient location, and affordable prices. Weaknesses: Getting ahold of the *right* person via Klara is sometimes tricky, FET coordinator leaves things unclear, outside of Dr. Amols himself, most of the staff seems to assume you're an expert at IVF.
How was your experience with Mark Amols at New Direction Fertility Centers?
I greatly like Dr. Mark Amols. He understood immediately the sort of financial challenges I was facing becoming a single parent, and took that into account when recommending a course of treatment. He set realistic goals and explained everything to me. He even insisted on going over all my fertility options at this point (beyond what I'd chosen), just to make sure I was fully educated about my options. His rates made it possible for me to undergo treatment.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Once you get in to see him, be ready to hit the ground running. He's ready to start ordering tests and start treatment immediately.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
He really cares about his patients, and wants them to succeed in becoming parents. He and his wife went through infertility themselves, as did some of the nurses, so the people working there really get it. Everyone is very kind and accommodating.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
I was put on an antagonist protocol (likely due to prior diagnosis of PCOS) and my results were good. I took: 75 IU of Menopur in the morning (constant throughout treatment) 225 IU of Gonal-F in the evening (constant throughout treatment) 25 mg Cetrotide in the morning (started day 6 of stims; this was early due to my follicles growing quicker than expected) 5,000 IU Pregnyl trigger shot I got 24 eggs at retrieval, 15 of which were mature. All 15 fertilized via ICSI, and 9 reached blastocyst stage (two at day 5, six on day 6, and one on day 7). I did PGS testing (PGT-A) and 6 of those nine were euploid, no mosaics.
Describe your experience with the nursing staff at New Direction Fertility Centers.
All the nurses were very kind and helpful. There was some confusion regarding FET scheduling, but overall I'm happy with them.
Describe your experience with New Direction Fertility Centers.
Strengths: Compassionate providers, speed of getting ahold of someone in the office, no coercion to choose single embryo transfer, convenient location, and affordable prices. Weaknesses: Getting ahold of the *right* person via Klara is sometimes tricky, FET coordinator leaves things unclear, outside of Dr. Amols himself, most of the staff seems to assume you're an expert at IVF.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
I paid $8500 for one IVF cycle with PGS testing, and $3115 for fertility medications: ~$5000 for the IVF cycle itself, plus one transfer and one year storage (embryo storage $500/yr afterward). Some of this they were able to put through my insurance (ultrasounds, etc) so I paid a little less than the full $5000 out of pocket. $1200 embryo biopsy (up to 8 embryos, more billed individually, less and it carries over to next cycle) ~$2000 PGS testing at third-party lab (up to 8 embryos, more billed individually, less and it carries over to next cycle) $500 ICSI fertilization
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
He educated me on the trade-offs, but does not push SET when the mother would be capable of carrying twins safely. The decision to transfer one or two embryos is left up to the patient.
What specific things went wrong at New Direction Fertility Centers?
  • Lost appointments
Describe the specific things that went wrong at New Direction Fertility Centers.
My appointment to meet with the FET coordinator wasn't conveyed to the coordinator herself, and she was unable to see me that day. I was told she would message me on the app, but that was not conveyed to her as well. I still have unanswered questions. All other appointments have gone smoothly.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 33
1 IVF
Income $50K - $99K
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Amols only does 2 frozen embryo transfer to give a better chance of pregnancy...He made an effort to know us and treated us well. Every visit I felt confident we made the right decision to choose him as our fertility specialist. He kept us updated and informed of what was going on and what will happen next...We left his office always feeling informed of what was going on and what will happen next. He explained things so well. He made our office visit feel great, it didn't feel like, " oh another visit". His attitude always help us feel at ease.
The front desk to the nurses in the back were all awesome and very organized [at New Direction Fertility Centers]. You were never left alone once you're done with any procedures to blood work to consultations. They are so staffed that you will never have a problem finding anyone for help...I only had to pay $5800 for IVF...I have yet to find any weaknesses. Everything went so well with our visit to the office everytime. You have nurses who has a role. For example, there is a nurse by Dr Amols side to help record your ultrasound and follicle measurements or anything else needed recording & if you need consultation you will go into a room with another nurse who will answer your questions or help you understand your injections or other concerns, then you have your nurses who will do your blood works, you have another group of nurse who prepares you for retrieval and takes care of you after retrieval. I felt very taken care of.
How was your experience with Mark Amols at New Direction Fertility Centers?
We left his office always feeling informed of what was going on and what will happen next. He explained things so well. He made our office visit feel great, it didn't feel like, " oh another visit". His attitude always help us feel at ease.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Relax, ask questions. He is always welcoming questions.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
He made an effort to know us and treated us well. Every visit I felt confident we made the right decision to choose him as our fertility specialist. He kept us updated and informed of what was going on and what will happen next.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Prepping for retrieval, my Gonal shot was the only thing Dr Amols increased. It all worked out just the way he said would happen in each visit.
Describe your experience with the nursing staff at New Direction Fertility Centers.
The front desk to the nurses in the back were all awesome and very organized. You were never left alone once you're done with any procedures to blood work to consultations. They are so staffed that you will never have a problem finding anyone for help.
Describe your experience with New Direction Fertility Centers.
I have yet to find any weaknesses. Everything went so well with our visit to the office everytime. You have nurses who has a role. For example, there is a nurse by Dr Amols side to help record your ultrasound and follicle measurements or anything else needed recording & if you need consultation you will go into a room with another nurse who will answer your questions or help you understand your injections or other concerns, then you have your nurses who will do your blood works, you have another group of nurse who prepares you for retrieval and takes care of you after retrieval. I felt very taken care of.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
I only had to pay $5800 for IVF.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
Dr. Amols only does 2 frozen embryo transfer to give a better chance of pregnancy.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
7
Age 38
2 IVF
Diminished Ovarian Reserve
Unexplained
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Amols has a personal connection to infertility and has built his own family using IVF. I feel like he has a balance between caution and taking aggressive approaches to ensure the desired result. He's got a funny personality and his own quirks that make him genuine and 100% his own person. ... I'm DOR, and he used a microdose lupron flare of 20 units morning and night, 150 menopur and 300 gonal F. Retrieval #1 we got 8 eggs, 7 mature, 5 blasts, 3 PGS normal
They [New Direction Fertility] seem a little disorganized and very dependant on Dr A for guidance. I had a few times when it was getting near closing time and I hadn't gotten a phone call with instructions. I have had to stay on top of them. They aren't always great at explaining things, and I had to push a little sometimes for action ...
How was your experience with Mark Amols at New Direction Fertility Centers?
Dr Amols has a personal connection to infertility and has built his own family using IVF. I feel like he has a balance between caution and taking aggressive approaches to ensure the desired result. He's got a funny personality and his own quirks that make him genuine and 100% his own person. If you listen to his podcast you'll hear what I mean.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
call asap, he books up months in advance!
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr A remembered me and previous conversations we'd had even if he didn't remember everything from my chart off the top of his head.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
I'm DOR, and he used a microdose lupron flare of 20 units morning and night, 150 menopur and 300 gonal F. Retrieval #1 we got 8 eggs, 7 mature, 5 blasts, 3 PGS normal.
Describe your experience with your nurse at New Direction Fertility Centers. (Assigned nurse: Nicole)
I had to stay on top of my calendar and protocol. Sometimes they hadn't gotten back to me with actions by 4:30pm and I had to call the office or remind them that I needed to know my instructions for the medications that night. Other times, they would default to their typical routine meds instead of remembering if I had a variation in my protocol.
Describe your experience with New Direction Fertility Centers.
They seem a little disorganized and very dependant on Dr A for guidance. I had a few times when it was getting near closing time and I hadn't gotten a phone call with instructions. I have had to stay on top of them. They aren't always great at explaining things, and I had to push a little sometimes for action
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
He works hard to provide lower cost, high quality care. Prices are published on their website
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
We PGS tested, so he recommended that we only transfer 1 embryo
What specific things went wrong at New Direction Fertility Centers?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at New Direction Fertility Centers.
When I started omnitrope during STIMS I was waiting to hear when I should start the meds. In my instructions for the night, they failed to tell me to start the med or the dosage and I had to call the emergency number and have Dr. A confirm meds and walk me through dosages
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 26
2 IUI
PCOS
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Mark Amols] is kind and understanding. He takes the time to remember details despite being a very busy doctor...during off hours Dr. Amols has responded himself and it was really appreciated...Be prepared that you will be seeing a variety of people. Dr Amols is there for consultations and surgeries, but Iui is typically done by his nurse practitioner and ultrasounds by a tech.... He diagnosed me with PCOS and started out with just letrozole and timed intercourse. After that didn’t work, I did an SHG which determined some sort of block, so had a hysteroscopy to clear out endometrial tissue. I still wasn’t pregnant after that so we did an iui with letrozole and trigger shot followed by another iui the next cycle with letrozole, gonal-f, and trigger. No success yet.
Be prepared that you will be seeing a variety of people [at New Direction Fertility Centers]. Dr Amols is there for consultations and surgeries, but Iui is typically done by his nurse practitioner and ultrasounds by a tech...Most of the nurses have been compassionate, but occasionally some comments are made that are well intentioned, but not helpful. I know it’s because they probably haven’t been through infertility themselves, but still working in that environment needs more sensitivity.
How was your experience with Mark Amols at New Direction Fertility Centers?
He is very compassionate and caring, he sincerely wants you to get the best results and outcome. Sometimes I did leave feeling somewhat confused, however I could typically ask my questions through the online portal later and they would be answered.
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Be prepared that you will be seeing a variety of people. Dr Amols is there for consultations and surgeries, but Iui is typically done by his nurse practitioner and ultrasounds by a tech.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Mark and his family have been through fertility treatments personally, and it shows in his character. He is kind and understanding. He takes the time to remember details despite being a very busy doctor. His staff are all genuine as well and the online communication is a perk as well. Most of the time nurses will respond, but during off hours Dr. Amols has responded himself and it was really appreciated.
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
When I first came to the clinic I didn’t have a diagnosis yet despite being at a previous clinic. He diagnosed me with PCOS and started out with just letrozole and timed intercourse. After that didn’t work, I did an SHG which determined some sort of block, so had a hysteroscopy to clear out endometrial tissue. I still wasn’t pregnant after that so we did an iui with letrozole and trigger shot followed by another iui the next cycle with letrozole, gonal-f, and trigger. No success yet.
Describe your experience with the nursing staff at New Direction Fertility Centers.
Most of the nurses have been compassionate, but occasionally some comments are made that are well intentioned, but not helpful. I know it’s because they probably haven’t been through infertility themselves, but still working in that environment needs more sensitivity.
Describe your experience with New Direction Fertility Centers.
It could be a long wait to get in as a new patient, initially when I called it was 6 months away. However, I was called just a couple weeks later and got into an earlier slot. It is a fast paced clinic that is high traffic, but I have never felt like a number despite that.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
I was blessed when first starting out to have tricare, which covered most of my office visits and ultrasounds. He also knew a loop hole to get a ton of medications needed for the iui and potentially ivf process at a discounted price. Iui cost me around 300 plus a co pay or two for a couple of the visits. Now it will be more with different insurance.
What specific things went wrong at New Direction Fertility Centers?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at New Direction Fertility Centers.
There was a couple times where I had to remind or call the clinic to order my progesterone and rush it to receive it in time for the protocol.
8
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 35
Male Factor
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Mark Amols] is an excellent communicator and will breakdown the information for you...He ordered me to come in for a sonohysterography and had his NP take care of that, it revealed a polyp that he will be removing from my uterus in one week (May 2nd) and then I should be good to go for discussions on when to begin IVF treatment...he promotes multiple embryo transfer if his patients are comfortable with it and check out as able to carry twins.
They [the nurses at New Direction] have all been very tender and sweet to us. I cried in the waiting room because after this many years...it's just sad. They will bring me tissue and water. They are very quick to communicate answers to any questions I have had about procedures and billing and time frames...$200 for the initial visit (keep in mind we are cash paying). $99 for the semen analysis. $400 for the sonohsterography. $1800 for the polypectomy.
How was your experience with Mark Amols at New Direction Fertility Centers?
As explained in my prior write up, Dr. Amols has definite strengths showing in the kindness, compassion, empathy, and communication quadrants. The only quadrant of characteristic I could say he may struggle with is jumping straight to IVF as the only option. I noticed he brought it up multiple times throughout our conversations with him, appearing to base his recommendations on my husbands very low sperm count. We were hoping to hear a few more details on options for increasing sperm count prior to moving straight into IVF. I know that Dr. Amols main focus is of course, helping couples conceive and produce live births, I trust he is passionate and determined in his quest to facilitate this, and I think he could have throttled that conversation back just a tad for us as we were are little overwhelmed by the thought of IVF for those reasons most people are... "how many embryos could I produce and will I be able to carry all my babies?, will this even work?, what is the true cost?, can we afford this realistically?, will we feel severe financial pain mingled with the joy of bringing a child into the world (nobody wants that)?" Other than that somewhat quick conclusion he gave us initially, all other accounts of first and subsequent meetings with Dr. Amols, having him discuss female and male infertility factors, what does the process look like and other items, have been excellent. I sure hope this helps!
What's one piece of advice would you give a prospective patient of Mark Amols at New Direction Fertility Centers?
Let him speak and ask you questions and you may find he answers yours along the way and do not withhold any personal questions or curiosities as he is an excellent communicator and will breakdown the information for you. Make sure you are on time and do not miss your appointments if at all possible as Dr. Amols is a popular and in demand doctor here and it may take time for a reschedule.
During treatment, were you treated like a number or a human with Mark Amols at New Direction Fertility Centers?
Dr. Amols took well over an hour to meet with my husband and i as we have been unable to conceive for 9.75 years. Dr. Amols showed tenderness and compassion towards us along with an incredible amount of empathy since he and his wife struggled to conceive for 10 years. He shared his own personal testimony with us regarding infertility. He tediously drew out on paper and reviewed with us both my test results and my husbands. Dr. Amols explained how a semen- analysis worked and how numbers are calculated, he took the time to explain how they determined my egg quality based on the blood I gave, I cannot praise him enough for the work he has done with us up to this point. We are cash paying, there is no insurance coverage with our businesses for fertility and both Dr. Amols and his office staff have been sensitive to our yearning for children and the heavy burden of cost associated with infertility treatments. He said he would do this for free if he could figure out a way too! I nearly jumped off my seat and wrapped my arms around him!
Describe the protocols Mark Amols used in your cycles at New Direction Fertility Centers and their degree of success.
Well...Dr. Amols took my blood work from my gynecological office that was done for the pre-fertility treatment first appointment and said my eggs were literally perfect. He looked over the semen-analysis my husband had and said all the sperm looked great except that there are far too few of them! He ordered me to come in for a sonohysterography and had his NP take care of that, it revealed a polyp that he will be removing from my uterus in one week (May 2nd) and then I should be good to go for discussions on when to begin IVF treatment. We also had one more semen analysis done just to be sure the one he originally looked over wasnt what Dr. Amols called 'a bad day' and alas, the second SA resulted in low sperm count. Dr. Amols has suggested that this is a difficult obstacle to overcome through any other treatments and outside of IVF there are not may sound and empirically proven efforts, which was his rationale for suggesting IVF in the first place. He was sensitive to our financial situation and said we should not fuss over doing HSG tests if we are going to proceed with IVF as a response to the low sperm counts. He did a trans vaginal ultrasound and said other than the polyp, my uterus and ovaries are in excellent condition, showing us my follicles and all.
Describe your experience with the nursing staff at New Direction Fertility Centers.
They have all been very tender and sweet to us. I cried in the waiting room because after this many years...it's just sad. They will bring me tissue and water. They are very quick to communicate answers to any questions I have had about procedures and billing and time frames.
Describe your experience with New Direction Fertility Centers.
The clinic is a bit hard to locate as it is on the top story of an office facility in Gilbert, AZ. Other than that the inside is gorgeous and clean as new hospital! All details accounted for in the waiting rooms, including feminine products for after your procedure check ups in case you are on your cycle, comfortable seating, water, coffee, tea, soothing colors and music. The windows are very pleasant looking out at the mountain ranges. Lighting and decor are all coordinated well and are lovely.
Describe the costs associated with your care under Mark Amols at New Direction Fertility Centers.
$200 for the initial visit (keep in mind we are cash paying). $99 for the semen analysis. $400 for the sonohsterography. $1800 for the polypectomy.
Describe Mark Amols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Direction Fertility Centers.
He has been open about this and said he promotes multiple embryo transfer if his patients are comfortable with it and check out as able to carry twins. His reasons were clear, if a couple has been waiting years to conceive and can have two live births at once, how much more delightful is that result. Of course he said, there are more details that are discussed in terms of ensuring the uterus can handle two babies as well as the woman's overall health assumed to be well enough for that.
10
Doctor
Mark Amols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
New Direction Fertility Centers
Gilbert
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5