New England Reproductive Medicine & Surgery

1 doctors work here

Rated 9.4
Strongly recommend: 70%Neutral: 30%9.4
70% strongly recommend
3 reviews
Operations
7.6
7.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
6
6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
6.2
6.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
5
5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
?
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling is not offered
Mental health counseling is not offered
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots is not offered
Administration of shots is not offered
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication is not offered
Selling medication is not offered
Providing backup medication is not offered
Providing backup medication is not offered

This clinic has 1 office

Millbury
22 West St.
Millbury, MA 01527

3 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
Anovulation
PCOS
European
Native American
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I had to get a blood draw, and Dr. Clark went into the lab room with us...He gave me his personal cell number to text during our first IUI cycle and never made me feel like I was overstepping...[protocol] Clomid: 50mg, I didn't respond > 100mg, I didn't respond >150mg, I didnt respond...had me take another 5 days of 10mg starting cd12, one follicle, hcg trigger shot, IUI, not pregnant...we are under quarantine and not actively taking meds for ovulation induction due to covid 19...but the next step is IVF.
[nurse of New England Reproductive Medicine] They are compassionate and friendly...[staff] When I actually reacted to meds and grew follicles, everyone there was excited for me...[errors] After our consultation, a prescription of provera was supposed to be called into the pharmacy, but wasn't...After my second IUI, my doctor didnt order lab work for my 14dpIUI beta test. I called and they submitted it right away...
How was your experience with Brian Clark at New England Reproductive Medicine & Surgery?
Dr Clark came off kind of disconnected at the beginning of our first consult, but by the end of the appointment, both my husband and I knew we were going to feel good with him as our physician. I had to get a blood draw, and Dr. Clark went into the lab room with us...most other doctors that I've ever experienced wod have parted ways as soon as our consultation was over. He also personally walked us out of the suite. He is very knowledgeable and professional, but really opened up on a more personal level once he got to know our personalities and humor. He acknowledged my hard work when I would lose a pound here and there because he understands that with pcos, it has been really easy to gain and horribly tough to lose. He gave me his personal cell number to text during our first IUI cycle and never made me feel like I was overstepping when I would text him. We havent gotten pregnant yet, but he has worked through so so many different plans of attack which unfortunately havent been "it" for us. Next will be IVF!
What's one piece of advice would you give a prospective patient of Brian Clark at New England Reproductive Medicine & Surgery?
If you dont understand something he tells you, definitely ask...dont yes him to death or nod as if you get what he is saying. He will explain more clearly or differently if need be.
During treatment, were you treated like a number or a human with Brian Clark at New England Reproductive Medicine & Surgery?
It is a small practice, pretty personal. I really got to know not only Dr Clark, but the other staff in the office, from front desk to nurses and US tech. When I actually reacted to meds and grew follicles, everyone there was excited for me.
Describe the protocols Brian Clark used in your cycles at New England Reproductive Medicine & Surgery and their degree of success.
Clomid: 50mg, I didn't respond > 100mg, I didn't respond >150mg, I didnt respond. (Taken days 5 to 9 with Internal ultrasound day 12 or 13 to check for follicle growth) Tamoxifen: I forget the dosages, but I did not respond to the first dosage > dosage increased- I think that I did get one follicle, but didn't ovulate until cd35 and did not fall pregnant. Ovulation caught with opks and confirmed with bloodwork. Tried another round, same dose but didn't ovulate. (Taken cd5 to 9, ultrasound day 12 to check for follicle growth). Provera to induce period. Letrozole with metformin 1500mg: 7.5mg , no response > 10mg, one follicle grew > ovulation occurred around cd20, intercourse, not pregnant. Another 10mg round, no follicle growth, had me take another 5 days of 10mg starting cd12, one follicle, hcg trigger shot, IUI, not pregnant. >repeat, IUI not pregnant. Now we are under quarantine and not actively taking meds for ovulation induction due to covid 19...but the next step is IVF.
Describe your experience with the nursing staff at New England Reproductive Medicine & Surgery.
The nursing staff is good. They all know me by now, so I feel very comfortable. They are compassionate and friendly.
Describe your experience with New England Reproductive Medicine & Surgery.
It's a cool atmosphere- lofty mill building. It's easy to get to. Very quiet in there. Vitals are taken in a partitioned area. Not in a private room which is ok and still pretty private. It's very clean. Bathrooms inside the suite. I wish that in the ultrasound room, that you could see the screen, but that's not a huge deal.
Describe the costs associated with your care under Brian Clark at New England Reproductive Medicine & Surgery.
I don't recall
What specific things went wrong at New England Reproductive Medicine & Surgery?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at New England Reproductive Medicine & Surgery.
After our consultation, a prescription of provera was supposed to be called into the pharmacy, but wasn't. I had to call to ask them as a reminder, which I feel I shouldn't have had to. After my second IUI, my doctor didnt order lab work for my 14dpIUI beta test. I called and they submitted it right away.
10
Doctor
Brian Clark
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New England Reproductive Medicine & Surgery
Millbury
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 37 - 38
2 IVF
Endometriosis
Tubal Blockage
European
Income $50K - $99K
Teacher
1st of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Brian Clark] is a great doctor who is easy to talk to and takes plenty of time to explain everything well. He worked with me leading up to my egg retrieval and transfer and did all my follow up...I first met Dr. Clark as a surgeon for a ovarian cyst and was thrilled when he opened up his own fertility center. His staff is very supportive and helpful throughout the process....They did everything except the final procedures-that was done in Lexington MA at the large IVF center there.
His [Brian Clark] staff [at NE RMS] is very supportive and helpful throughout the process. It was great to have most of my visits with them for they were closer to home and their office is in a beautiful refinished warehouse space and is less clinical and more peaceful. They did everything except the final procedures-that was done in Lexington MA at the large IVF center there. My only complaint is that at times the communication between the two centers could have been better regarding appointment times.
How was your experience with Brian Clark at New England Reproductive Medicine & Surgery?
I first met Dr. Clark as a surgeon for a ovarian cyst and was thrilled when he opened up his own fertility center. His staff is very supportive and helpful throughout the process. It was great to have most of my visits with them for they were closer to home and their office is in a beautiful refinished warehouse space and is less clinical and more peaceful. They did everything except the final procedures-that was done in Lexington MA at the large IVF center there. My only complaint is that at times the communication between the two centers could have been better regarding appointment times.
What's one piece of advice would you give a prospective patient of Brian Clark at New England Reproductive Medicine & Surgery?
Stay positive!
During treatment, were you treated like a number or a human with Brian Clark at New England Reproductive Medicine & Surgery?
He is a great doctor who is easy to talk to and takes plenty of time to explain everything well. He worked with me leading up to my egg retrieval and transfer and did all my follow up-my actual procedure was with Dr. Lee in Lexington, MA
Describe the protocols Brian Clark used in your cycles at New England Reproductive Medicine & Surgery and their degree of success.
It's been two years now so I don't remember specifics.
Describe your experience with your nurse at New England Reproductive Medicine & Surgery. (Assigned nurse: Brianna)
Brianna was wonderful to work with- clear in her directions and a good listener.
Describe your experience with New England Reproductive Medicine & Surgery.
Strengths are: environment of clinic, personalized service, friendly staff Weakness: need to go to larger clinic for actual IVF procedure
Describe the costs associated with your care under Brian Clark at New England Reproductive Medicine & Surgery.
It was covered by insurance
10
Doctor
Brian Clark
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New England Reproductive Medicine & Surgery
Millbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 33 - 34
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
I also have his [Dr. Clark] personal cell phone and during my miscarriages he was available to talk through out it all. ... He is very knowledgeable about infertility and seems to know what’s right for me. He definitely is old school though and doesn’t really seem to care about new findings. Ie: supplements for egg quality. ... Have a list of questions ready and clear your schedule early for appointments.
They [New England Reproductive Medicine & Surgery] treated me like a human with having my own individual plan/protocol. ... The ultrasound technician sandy is also very nice and knowledgeable. Their weaknesses is everyone else that works there. They are horrible at getting messages to people. Emails are never responded too. ... The nurse was originally there was amazing . ... Hey hired a medical assistant named Jessica when Amanda left. She is horrible at returning emails, and she is a terrible phlebotomist.
How was your experience with Brian Clark at New England Reproductive Medicine & Surgery?
He is very knowledgeable about infertility and seems to know what’s right for me. He definitely is old school though and doesn’t really seem to care about new findings. Ie: supplements for egg quality.
What's one piece of advice would you give a prospective patient of Brian Clark at New England Reproductive Medicine & Surgery?
Have a list of questions ready and clear your schedule early for appointments. They see you as early as 6:30am
During treatment, were you treated like a number or a human with Brian Clark at New England Reproductive Medicine & Surgery?
They treated me like a human with having my own individual plan/protocol. I also have his personal cell phone and during my miscarriages he was available to talk through out it all.
Describe the protocols Brian Clark used in your cycles at New England Reproductive Medicine & Surgery and their degree of success.
1st ivf: 225 Gonal f for 12 days 2nd ivf 600 Gonal f for 12 days
Describe your experience with your nurse at New England Reproductive Medicine & Surgery. (Assigned nurse: Jessica)
The nurse was originally there was amazing . Her name was Amanda. Hey hired a medical assistant named Jessica when Amanda left. She is horrible at returning emails, and she is a terrible phlebotomist.
Describe your experience with New England Reproductive Medicine & Surgery.
Their strength is Brian Clark. The ultrasound technician sandy is also very nice and knowledgeable. Their weaknesses is everyone else that works there. They are horrible at getting messages to people. Emails are never responded too.
What specific things went wrong at New England Reproductive Medicine & Surgery?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Brian Clark
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
New England Reproductive Medicine & Surgery
Millbury
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5