New England Repro Med & Surgery

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture is not offered: Not Offered
Acupuncture
is not offered
Mental health counseling is not offered: Not Offered
Mental health counseling
is not offered
Nutrition counseling is not offered: Not Offered
Nutrition counseling
is not offered
Administration of shots is not offered: Not Offered
Administration of shots
is not offered
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication is not offered: Not Offered
Providing backup medication
is not offered
Millbury
22 West St.
Millbury, MA 01527
508-917-6720
On a scale from 0-10, how likely are you to recommend New England Repro Med & Surgery to a friend?
Strongly recommend: 33%Neutral: 67%8.7
2 assessments
  • 33% Strongly recommend (9-10)
  • 67% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
7.3
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
10
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
4.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
5.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
635
8.7
Average Doctor Score
1 doctor
2 assessments
10
10
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Endometriosis, Tubal Blockage
10
10
He [Brian Clark] is a great doctor who is easy to talk to and takes plenty of time to explain everything well. He worked with me leading up to my egg retrieval and transfer and did all my follow up...I first met Dr. Clark as a surgeon for a ovarian cyst and was thrilled when he opened up his own fertility center. His staff is very supportive and helpful throughout the process....They did everything except the final procedures-that was done in Lexington MA at the large IVF center there.
His [Brian Clark] staff [at NE RMS] is very supportive and helpful throughout the process. It was great to have most of my visits with them for they were closer to home and their office is in a beautiful refinished warehouse space and is less clinical and more peaceful. They did everything except the final procedures-that was done in Lexington MA at the large IVF center there. My only complaint is that at times the communication between the two centers could have been better regarding appointment times.
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Endometriosis, Tubal Blockage
10
10
How was your experience with Brian Clark at New England Repro Med & Surgery?
I first met Dr. Clark as a surgeon for a ovarian cyst and was thrilled when he opened up his own fertility center. His staff is very supportive and helpful throughout the process. It was great to have most of my visits with them for they were closer to home and their office is in a beautiful refinished warehouse space and is less clinical and more peaceful. They did everything except the final procedures-that was done in Lexington MA at the large IVF center there. My only complaint is that at times the communication between the two centers could have been better regarding appointment times.
What's one piece of advice would you give a prospective patient of Brian Clark at New England Repro Med & Surgery?
Stay positive!
During treatment, were you treated like a number or a human with Brian Clark at New England Repro Med & Surgery?
He is a great doctor who is easy to talk to and takes plenty of time to explain everything well. He worked with me leading up to my egg retrieval and transfer and did all my follow up-my actual procedure was with Dr. Lee in Lexington, MA
Describe the protocols Brian Clark used in your cycles at New England Repro Med & Surgery and their degree of success.
It's been two years now so I don't remember specifics.
Describe your experience with your nurse at New England Repro Med & Surgery. (Assigned nurse: Brianna)
Brianna was wonderful to work with- clear in her directions and a good listener.
Describe your experience with New England Repro Med & Surgery.
Strengths are: environment of clinic, personalized service, friendly staff Weakness: need to go to larger clinic for actual IVF procedure
Describe the costs associated with your care under Brian Clark at New England Repro Med & Surgery.
It was covered by insurance
10
Doctor
Brian Clark
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New England Repro Med & Surgery
Millbury
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Brian Clark at New England Repro Med & Surgery.

8
8
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI, IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
8
I also have his [Dr. Clark] personal cell phone and during my miscarriages he was available to talk through out it all. ... He is very knowledgeable about infertility and seems to know what’s right for me. He definitely is old school though and doesn’t really seem to care about new findings. Ie: supplements for egg quality. ... Have a list of questions ready and clear your schedule early for appointments.
They [New England Reproductive Medicine & Surgery] treated me like a human with having my own individual plan/protocol. ... The ultrasound technician sandy is also very nice and knowledgeable. Their weaknesses is everyone else that works there. They are horrible at getting messages to people. Emails are never responded too. ... The nurse was originally there was amazing . ... Hey hired a medical assistant named Jessica when Amanda left. She is horrible at returning emails, and she is a terrible phlebotomist.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
8
How was your experience with Brian Clark at New England Repro Med & Surgery?
He is very knowledgeable about infertility and seems to know what’s right for me. He definitely is old school though and doesn’t really seem to care about new findings. Ie: supplements for egg quality.
What's one piece of advice would you give a prospective patient of Brian Clark at New England Repro Med & Surgery?
Have a list of questions ready and clear your schedule early for appointments. They see you as early as 6:30am
During treatment, were you treated like a number or a human with Brian Clark at New England Repro Med & Surgery?
They treated me like a human with having my own individual plan/protocol. I also have his personal cell phone and during my miscarriages he was available to talk through out it all.
Describe the protocols Brian Clark used in your cycles at New England Repro Med & Surgery and their degree of success.
1st ivf: 225 Gonal f for 12 days 2nd ivf 600 Gonal f for 12 days
Describe your experience with your nurse at New England Repro Med & Surgery. (Assigned nurse: Jessica)
The nurse was originally there was amazing . Her name was Amanda. Hey hired a medical assistant named Jessica when Amanda left. She is horrible at returning emails, and she is a terrible phlebotomist.
Describe your experience with New England Repro Med & Surgery.
Their strength is Brian Clark. The ultrasound technician sandy is also very nice and knowledgeable. Their weaknesses is everyone else that works there. They are horrible at getting messages to people. Emails are never responded too.
What specific things went wrong at New England Repro Med & Surgery?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Brian Clark
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
New England Repro Med & Surgery
Millbury
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.