New Hope Fertility Center

4 doctors work here

Rated 7
Strongly recommend: 45%Neutral: 25%Don't recommend: 30%7
45% strongly recommend
139 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.7
7.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.3
6.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,015
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676

139 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
7
NPS
9
Age 35 - 36
1 IVF
PCOS
Poor Egg Quality
European
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Successful
Dr. Zhang was always very honest and candid in our conversations and always added some humor into our conversations which I appreciated...I liked the conservative approach that he took and always made sure I felt comfortable with the protocol before proceeding...appreciated that he canceled one transfer cycle when he didn’t think that it would be successful instead of just going for it. But he also gave me the option to continue if I wanted.
They [New Hope Fertility Center] are very organized and the office runs efficiently from check in to when you’re called back. They have a screen that lets you know where you should be when which I preferred over people yelling into a lobby. The people at the front desk always greeted everyone warmly and I always felt welcome...Most communication happens through the nurses via email but they are always available to talk on the phone if you would prefer...
How was your experience with John Zhang at New Hope Fertility Center?
It is very obvious that Dr. Zhang is extremely knowledgeable and competent as a doctor. I very much appreciated his candor and the humor he infused in our conversations. He always took the time to explain everything to me and made sure I understood everything before moving on. I appreciated that he canceled one transfer cycle when he didn’t think that it would be successful instead of just going for it. But he also gave me the option to continue if I wanted.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t be surprised by his direct nature.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang was always very honest and candid in our conversations and always added some humor into our conversations which I appreciated. He always made me feel comfortable and answered all of my questions and concerns. I liked the conservative approach that he took and always made sure I felt comfortable with the protocol before proceeding.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I came to Dr. Zhang as my second doctor so I went immediately into another egg retrieval. He decided to do mini IVF with me. I had previously done traditional IVF protocol at my previous doctor and did not respond very well to that and had OHSS. He believed that mini IVF would have less side effects for me with the same results and possibly better egg quality.
Describe your experience with the nursing staff at New Hope Fertility Center.
Most communication happens through the nurses via email but they are always available to talk on the phone if you would prefer but I preferred email. The nurses who completed the ultrasounds always read my chart before completing the ultrasound and knew exactly where I was in my cycle. Everyone always treated me with great kindness.
Describe your experience with New Hope Fertility Center.
They are very organized and the office runs efficiently from check in to when you’re called back. They have a screen that lets you know where you should be when which I preferred over people yelling into a lobby. The people at the front desk always greeted everyone warmly and I always felt welcome.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was very easy to schedule. They give you a window and you can show up anytime during that window. You check in at the front desk then wait for your name to appear on the screen. You get your blood work first and then go back for an ultrasound after you complete bloodwork. I always went first thing in the morning before work and was never there for more than 20 minutes.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I do not remember the exact breakdown of cost for my treatments as insurance covered the majority of my treatment except the egg retrieval and that was around $3,000.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I was recommended to do single embryo transfer because of the number of embryos I had and because of my age. I was not given information about doing a multiple embryo transfer.
7
Doctor
John Zhang
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 47
1 IVF
Diminished Ovarian Reserve
Black or African-American
Income $0 - $49K
Writer
1st of 3 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Stay on top of him [Dr. Merhi], and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails...is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number Doctor Nps
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Stay on top of him, and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I was never told which specific agnostic or type. Just learning this myself via research. They wanted to do Natural IVF, But I reminded them that I wanted to do Mini IVF. I started with half of Isisbloom BCPs, Monitoring, Chlomid, Letrizol and then Trigger and retrieve. I have to do more rounds of retrieval.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: She never followed up, so I asked for someone else! Jasmine)
After I asked about communication improving, they seemed to make an effort. But, went back to their old ways.
Describe your experience with New Hope Fertility Center.
Strength: Rates for unlimited monitoring good. Time to get monitored good. Ultrasound Techs Nice Volume Egg Retrievals are done in both phases including Luteal-so that no eggs get left during retrieval. The OR team very efficient, compassionate and nice. Billing Team very efficient. Weakness: Bad with communication
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine. Sign in, Screen Monitoring, and name appears on the list.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
A little over $6 K total, not including meds $150
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They recommend single embryo transfer. I am not at that stage.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New Hope Fertility Center.
Communication need to be improved. I like the rates, but not sure if I am sacrificing care.
6
Doctor
Zaher Merhi
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 41 - 42
4 IVF
4 Embryo Freezing
Diminished Ovarian Reserve
Other
Income $500K+
Writer
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Zhang is amazing and I feel confident in his recommendations and care...if you are proactive about your care and seeking Dr. Zhang’s advice he is always available to speak. Every time I go for a monitoring appointment, he is right there in the midst of things, working with the nurses - very hands on. He will oftentimes pop in to chat before or after my ultrasound and/or is readily available if I ask to briefly speak with him...
The nurses and finance department [at New Hope Fertility Center] are also readily available for consultation - dealing with the finance side of things was so much easier than at my previous clinic. No waiting on the phone, leaving messages for multiple people with no response, etc. I also really like the post-op area of the clinic...Very efficient, kind, helpful and hardworking...
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is amazing and I feel confident in his recommendations and care. A friend had suggested I go to him since two of her friends had had success with him, one of which was what she said was a “difficult” case. Later, after I started treatment with Dr. Zhang, one of my own acquaintances said she had seen him and he had retrieved an egg from her when no other doctors had (she has an autoimmune disease). Being older with DOR, I am so happy I chose to leave my previous doctor and clinic for Dr. Zhang. Don’t be dissuaded by some of the negative reviews online, he is a true gem. If there is one thing I have learned during this journey, it is that no one is going to hold your hand during the IVF process… but if you are proactive about your care and seeking Dr. Zhang’s advice he is always available to speak. Every time I go for a monitoring appointment, he is right there in the midst of things, working with the nurses - very hands on. He will oftentimes pop in to chat before or after my ultrasound and/or is readily available if I ask to briefly speak with him.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Be proactive in seeking out his time, it takes two! Before I started seeing him, I read reviews that said he was not always present, etc. However, my impression is the complete opposite. He is always (literally) present at the clinic when I go, guiding the staff in the ultrasound area and looking at patient files. He will oftentimes pop in before or after my ultrasound to speak briefly, updating me about my cycle and answering any questions. If he does not seek me out, I ask one of the girls if I can speak to him and he makes himself available. If you go on the earlier side for monitoring (7-9am) he is always there and able to chat.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Everyone at the clinic is very nice, from the front desk and finance departments to the nurses/ultrasound staff and doctors.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Zhang specialities in mini IVF and believes in quality or quantity. I came from a clinic (Weill Cornell) that prescribed me a high stims, cookie-cutter protocol that resulted in 5 eggs retrieved but only 1 embryo (unsuccessful Day 3 fresh transfer). My first cycle with Dr. Zhang, I took Clomid and a fraction of the Gonal-F I had taken before (overall just a very trimmed down protocol) and it yielded 2 eggs retrieved. Of those 2 eggs both yielded Day 5 embryos!! Since then, I have had most of my embryos make it to blast and have gotten 2 PGT-tested normals. Dr. Zhang is willing to change protocol and try new things and I really like that about him - he is always very enthusiastic and straightforward and seems truly invested in my treatment and getting the highest quality outcome. This whole process is so much trial and error and Dr. Zhang goes above and beyond to find what works best for your unique condition.
Describe your experience with the nursing staff at New Hope Fertility Center.
Very efficient, kind, helpful and hardworking. Protocol is sent by the nursing staff on behalf of the doctor, via email. On one occasion I was not emailed my protocol and had to follow up, and on another they sent the incorrect protocol but I raised the questions and the problem was resolved. (Answering service got my messages to the nurses and they called me shortly thereafter.) Two slip-ups over the course of 4 cycles isn’t awful I suppose, considering the high volume of patients and emails they deal with on a daily basis.
Describe your experience with New Hope Fertility Center.
New Hope Fertility is a well-oiled machine with high patient volume, which is par for the course for any clinic in NYC! What sets New Hope apart from others is the overall vibe. Weill Cornell, my previous clinic, felt very sterile and impersonal from the waiting room to the monitoring appointment format. I felt like a number and was made to feel like my chances were slim due to my advanced maternal age. At New Hope, they take great care in the details - relaxing music playing, personable modern waiting area with TV monitors letting you know when they are ready for you, etc. The nurses and finance department are also readily available for consultation - dealing with the finance side of things was so much easier than at my previous clinic. No waiting on the phone, leaving messages for multiple people with no response, etc. I also really like the post-op area of the clinic. I had an awful experience at NY Presbyterian Hospital where Weill Cornell operates out of… New Hope feels like a spa by comparison! Cushy reclining chairs, soft blanket, heating pad and calming music. Just makes the whole experience much less intense. My only advice to anyone going to New Hope is that, like with all larger clinics, you need to be proactive about your care and seeking out the many resources available to you.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Very efficient and quick monitoring appointments! After you check in, there are TV screens all around the clinic that let you know when it’s your turn and where to go. I’m usually out within 30-45 minutes.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Provided conflicting information
10
Doctor
John Zhang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
7
Age 50 - 51
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
My time spent with Dr. Liu so far felt very personal and he cared about my situation. He gave me positive affirmations about the journey without leaving out the challenges...He is very serious as he shared information and facts but also compassionate in his approach...he remembered all the details of my case and seemed genuinely happy to see me and to see I was starting a cycle under his care.
Large staff [at New Hope Fertility Center]. You must really advocate for yourself and steer the course of treatment. I found myself emailing or calling in frequently to move things along. They are trying to get better by organizing support groups. When you’re actually on-site at the clinic, things happen fairly quickly and efficiently do that’s a plus.
How was your experience with Zitao Liu at New Hope Fertility Center?
It’s early in the process but he shared detailed explanation about the process (donor egg ivf) and gave realistic expectations. He is very serious as he shared information and facts but also compassionate in his approach. As soon as our meeting was complete, he immediately had me her started which was a pleasant surprise. He seems as anxious as I am to have a successful pregnancy!
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Bring a pad and paper to take notes! He shares a lot of details (facts and percentages and what to expect) about every step of the process. Sets very realistic expectations which I appreciated. He does have an accent that may make it challenging for some, so make sure he repeats things if necessary. Which he is happy to do!
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
It is a very busy practice where it’s easy to get lost in the process. My time spent with Dr. Liu so far felt very personal and he cared about my situation. He gave me positive affirmations about the journey without leaving out the challenges. My initial consultation was almost a year ago when I lived out of state and yet he remembered all the details of my case and seemed genuinely happy to see me and to see I was starting a cycle under his care.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Too early to describe. It’s a donor egg fresh embryo transfer cycle and I haven’t started monitoring yet. They have a good selection eggs in stock at the clinic. There are a list of prerequisites to complete prior to starting. Blood tests, mammogram, Pap smear, psych evaluation, and medical clearance from your PCP. I’m in the process of completing this stage.
Describe your experience with the nursing staff at New Hope Fertility Center.
They seem efficient and competent. Just starting my treatment.
Describe your experience with New Hope Fertility Center.
Large staff. You must really advocate for yourself and steer the course of treatment. I found myself emailing or calling in frequently to move things along. They are trying to get better by organizing support groups. When you’re actually on-site at the clinic, things happen fairly quickly and efficiently do that’s a plus.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Over 10k
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
In my case, he’s transferring two day 3 embryos since I’m only purchasing two donor eggs.
7
Doctor
Zitao Liu
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
9
NPS
9
Age 47
2 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
Tubal Blockage
Unexplained
Black or African-American
Native American
Income $0 - $49K
Teacher
Embryo Freezing With Other Docs (cancer)
Strongly Recommends
Strongly Recommends
Successful
Dr. Zhang is very experienced with mini IVF using oral medications mostly and/or low dose injectables and IVF for women over 40. Due to my cancer diagnosis, we did a mini IVF. I was able to use Clomid, letrozole (twice), Orilissa, and Lupron as prescribed. I was able to purchase the Orilissa and Lupron at the clinic for $120 my insurance was charging me so much more...He managed my expectations by explaining the process, how it takes time, their philosophy and approach to using minimal drugs, and their team would work with us to accomplish our goal...
NHFC is not like a traditional doctor's office they work as a collective. I was assigned one coordinator and communicated well with the other nurses about my results and next steps. If you are expecting to see your doctor at every visit this is not that clinic. Please note, that the clinic is open Mon-Sun from 6:45 am to 12 pm and one evening for monitoring...If I had questions I could leave them a message via email or phone and they would respond within 2 hours...
How was your experience with John Zhang at New Hope Fertility Center?
My experience with Dr. Zhang has been pleasant and professional. Dr. Zhang is candid and with a little humor to make me comfortable. Unlike other doctors/ clinics NHFC provides a team approach to fertility care. He explained I had advanced low egg reserve due to my age, but that would not be a barrier. I remember him stating that all we needed was one good egg. He managed my expectations by explaining the process, how it takes time, their philosophy and approach to using minimal drugs, and their team would work with us to accomplish our goal.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Dr. Zhang is the Director of NHFC and is extremely busy and only has time for first-patient appointments. Most of your contact will be with Zhang's support team of coordinators and nurses, who are responsive. If you are looking for a traditional model, daily contact with your doctor has not been my experience at NHFC.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The clinic is warm and inviting as well as the staff. Dr. Zhang is pleasant and professional.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Zhang is very experienced with mini IVF using oral medications mostly and/or low dose injectables and IVF for women over 40. Due to my cancer diagnosis, we did a mini IVF. I was able to use Clomid, letrozole (twice), Orilissa, and Lupron as prescribed. I was able to purchase the Orilissa and Lupron at the clinic for $120 my insurance was charging me so much more.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Esha)
It is my experience the entire nursing and coordinator team were very compassionate and kind. They communicated with me in a timely manner about my results and next steps. If I had questions I could leave them a message via email or phone and they would respond within 2 hours.
Describe your experience with New Hope Fertility Center.
The NHFC is a warm and inviting space with a calming fish tank, hand sanitizing stations, water fountain, and breath mints. I also like the cleanliness of the space especially the bathrooms with the toilet seat barrier paper and electrical bidet. Upon arrival, you check-in and asked to take a seat. There are 3 65-in monitors throughout the waiting area for you to watch for name and destination (blood chair, sonogram, billing, or nurse). I recommend sitting by the door where you will be called. Overall the entire process is about 10-15 minutes. it is efficient and smooth. If you would like to speak to a nurse you can request a meeting at the front desk and/or after your sonogram session. In my opinion, NHFC is not like a traditional doctor's office they work as a collective. I was assigned one coordinator and communicated well with the other nurses about my results and next steps. If you are expecting to see your doctor at every visit this is not that clinic. Please note, that the clinic is open Mon-Sun from 6:45 am to 12 pm and one evening for monitoring. Depending on your cycle and follicle development you could be called in often. Out of the 7 open days on average, I went in 4-5 times during the week. During my egg retrievals, the team was warm, transparent, and professional. In one session I was given an oral sedative to relax the doctor that performed the retrieval talked to me throughout to keep me calm. During my second retrieval, I was sedated the team explained the procedure and I was knocked out. After each retrieval, you are given some time to rest to gather yourself and/or to let the anesthesia wear off. You are given an electrical heated pad for your abdomen and juice and biscoff cookies (my favorite).
Describe your experience with your monitoring appointments at New Hope Fertility Center.
As discussed in a previous question, please note, that the clinic is open Mon-Sun from 6:45 am to 12 pm and one evening for monitoring. Depending on your cycle and follicle development you could be called in often. Out of the 7 open days on average, I went in 4-5 times during the week.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Fertility preservation is an expensive process! If not for my cancer diagnosis I would not be able to afford the 3 IVF cycles. I have heard in comparison to other clinics NHFC may be more reasonable for out-of-pocket. Here is an example of what I recall of some of their pricing sperm storage for $400 year, embryo and egg freezing for 10 or more $1700, less than 10 $1200, embryo biopsy is $750 per egg, monitoring $800 for the month or $200 a session, ISCI range from 5 eggs $700 to 20 eggs $2000, sperm wash $200, sperm freezing $400, sedation $650, lastly, you are given 6 months complimentary storage, then you will be charged $1200 for the year. The billing team communicates best via email for question.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang recommended I freeze my embryos instead of my eggs due to my age and egg quality. I will be a solo- mommy and I'm currently reviewing donor candidates to create an embryo. This has been an extensive and thoughtful process for the physical, mental, and social-emotional well-being of my child. Once I purchase the donor sperm and have it delivered to NHFC I will be able to fertilize future eggs.
9
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
7
NPS
8
Age 38 - 39
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Ashkenazi Jewish
Income $50K - $99K
Operations
4th of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Zhang and his mini IVF protocol definitely works better for me, having had poor results from a standard stimulation protocol. He is compassionate and seems very optimistic but perhaps doesn't really give the full picture as to your chances of success. His communication is also somewhat lacking. He has adjusted the protocol after each retrieval, but doesn't explain why he is adjusting...[he] will transfer multiple embryos
The [New Hope Fertility Center] nursing staff is very friendly and efficient...they are very clear with instructions and respond quickly...Strengths are the cost of procedures is more accessible than other clinics, the office is really nice and conveniently located. They run a very efficient office and I'm never waiting very long during monitoring. Weaknesses are communication is lacking more detail about specific cases.
How was your experience with John Zhang at New Hope Fertility Center?
I did 4 egg retrievals (yielding 12 eggs total, 6 embryos) and 3 embryo transfers (two frozen, one fresh). I trust Dr. Zhang and his mini IVF protocol definitely works better for me, having had poor results from a standard stimulation protocol. He is compassionate and seems very optimistic but perhaps doesn't really give the full picture as to your chances of success. His communication is also somewhat lacking. He has adjusted the protocol after each retrieval, but doesn't explain why he is adjusting. My last retrieval was the worst and was a natural cycle, but I was left to guess why this didn't work.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure to ask the nurses to send you your blood results and follicle counts after each monitoring visit. Don't be afraid to ask for more communication. If you're doing a mini IVF, be aware that it could take several cycles to achieve a pregnancy.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
At times I felt like just a number and at other times I felt like they were treating my individual case. They are a very busy office and see a lot of patients. That said, everyone is very friendly and I never felt mistreated. However, they are not forthcoming with details about my specific care, and give only the bare minimum of instructions to keep you moving along the conveyer belt.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Cycle #1 (6 eggs retrieved, 1 degenerated, 5 fertilized, 1 Day 6 blastocyst - FET after hysteroscopy unsuccessful): Clomid 100mg for 5 days, then 1 tablet for 4 days Letrozole 5mg every evening for 5 days Gonal F 225 units for 2 days Orilissa 1/4 tablet vaginally at bedtime one night Gonal F 150 units @ bedtime one night Ovidrel 250 mcg Cycle #2 (6 eggs retrieved, 1 degenerated, 5 fertilized, 2 day 3 embryos, 1 day 5 blast, 2 day 6 blasts - fresh transfer of both days 3s did not implant): Estrace 2mg daily for 6 days Clomid 100 mg for 6 days Gonal F 225 units for 3 days Gonal F 150 units for 2 days Clomid 50 mg, Gonal-F 150 units, 1/4 tablet Orilissa for 2 days Orilissa 1/8 tablet Ovidrel 250 mcg FET protocol # 2 (2 blastocysts failed to implant): Estrace 2mg daily for 14 days Prometrium 400 mg one day Prometrium 200 mg 2x daily until morning before FET Cycle #3 (0 eggs retrieved): Birth control HALF a pill a day by mouth for 7 days Clomid 50mg 1 tablet one day Lupron trigger
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff is very friendly and efficient. I think they could communicate better with results from monitoring (you have to specifically ask for this when they email with instructions). That said, they are very clear with instructions and respond quickly. I wouldn't say they go above and beyond, but I have not had a bad experience. The staff is so big that I don't really speak to one particular nurse, just whoever is on his team that happens to be emailing patients that day.
Describe your experience with New Hope Fertility Center.
Strengths are the cost of procedures is more accessible than other clinics, the office is really nice and conveniently located. They run a very efficient office and I'm never waiting very long during monitoring. Weaknesses are communication is lacking more detail about specific cases.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Egg retrieval, including fertilization and culture to blastocyst, is $2750. Fresh transfer is $1500 and FET is $3000
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang will transfer multiple embryos. I have had two multiple embryo transfers.
7
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 22 Eggs Frozen
NPS
6
NPS
7
Age 32 - 33
1 Egg Freezing
East Asian
Ashkenazi Jewish
Income $50K - $99K
Doesn't Recommend
Neutral
Successful
I met Dr. Makarov once for my initial consultation and then never saw her again during my entire egg freezing cycle. Every time I asked if I could talk to her, I was told I'd have to wait 30 minutes or I could speak to a nurse now, so I'd obviously just speak to the nurse. But because different nurses (though all very nice) did my monitoring each time, it definitely felt a bit impersonal and I never felt like I knew exactly what was going on, what the drugs were doing to me, where I was in my cycle...
The nurses [at New Hope Fertility Center] were all very kind and supportive, and made the whole process easier...Except for the first two visits, my monitoring appointments went fairly quickly and I usually didn't have to wait too long. It was convenient that there was a Brooklyn monitoring location, though inconvenient that I had to call/e-mail to make an appointment there and nobody ever responded to my e-mails...
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
She was very nice when I met her. I didn't feel rushed and she was sure to answer all our questions about egg freezing and the process. But I realize now that I didn't even know all the questions to ask, because there was a lot about the process and my body and potential risks that I just didn't know, so I do wish I had been given a more thorough overview of what was involved and what could happen both during and after an egg retrieval.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Do your research and write all your questions down ahead of time, and maybe be upfront about the type of communication you want and expect in order to feel safe and supported. I remember a nurse telling me she had developed OHSS after her cycle and had been in a lot of pain (this was after I was dealing with my OHSS symptoms), and she said "I remember calling my doctor in the middle of the night crying!", and I thought, "I wouldn't even know how to get a hold of my doctor."
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
I met Dr. Makarov once for my initial consultation and then never saw her again during my entire egg freezing cycle. Every time I asked if I could talk to her, I was told I'd have to wait 30 minutes or I could speak to a nurse now, so I'd obviously just speak to the nurse. But because different nurses (though all very nice) did my monitoring each time, it definitely felt a bit impersonal and I never felt like I knew exactly what was going on, what the drugs were doing to me, where I was in my cycle. I'd just wait for an email to tell me what to do and then I'd do it. And if I had questions about my prescription and whatnot, I would email back and rarely get a response, or a few times I called and was told a nurse would call me back and nobody ever did (until I called again and pleaded to speak to someone immediately). I know the clinic was dealing with a lot of staffing issues because of Covid which isn't their fault, so my experience might be a result of that. But I will also say that on the day of my retrieval, I was told for the first time that I would very likely have to do another cycle as it's more common for people to do 2+ cycles than only one. I had no idea, as I'd never done this before, and had not budgeted for more than one cycle, and suddenly felt very confused and unprepared as I was heading into my procedure. Luckily, we retrieved a good amount of eggs so I'm not doing another retrieval for now, but I felt very in the dark about that and like more information was just being sprung on me. And finally, I developed OHSS after my procedure which I had never heard of and was not warned about at all during my weeks of monitoring, I was just given a one-sheet on it as I was leaving the clinic after my procedure. I was in a lot of pain and discomfort and nearly fainted twice in my home and was terrified something was seriously wrong with me. After calling several times, I was able to speak to a nurse who was very kind, but again, I would have appreciated speaking to my doctor about any of this. I wasn't even told firmly that my diagnosis was OHSS until I just asked them flat out. Again, the staff I spoke to were always nice, and I want to be understanding in these abnormal times we're in, but I definitely wish I felt more supported than I did.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
We did a mini-IVF cycle for egg-freezing because of my (relatively) young age, doing a combo of Gonal-F injections and Clomid + Letrozole for about 10 days before my trigger injection and then egg retrieval procedure. It was very successful and we were able to freeze 22 eggs. I developed OHSS afterwards which was very painful and uncomfortable and was prescribed Cabergoline.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were all very kind and supportive, and made the whole process easier. I really appreciate them.
Describe your experience with New Hope Fertility Center.
The clinic was fine. It's convenient there are two floors, and I actually found it was organized fairly well. Except for the first two visits, my monitoring appointments went fairly quickly and I usually didn't have to wait too long. It was convenient that there was a Brooklyn monitoring location, though inconvenient that I had to call/e-mail to make an appointment there and nobody ever responded to my e-mails and it was usually after hours when I was able to try and call.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I appreciated the "window" for monitoring appointments and I usually didn't have to wait too long, and the nurses were all very nice. The Brooklyn location had no wait at all but you do have to make a specific appointment for it, which is a bit less convenient only because if the night before I realized Brooklyn would be much easier, there would be no way for me to contact them to make an appointment (rarely would someone respond quick enough to an email, and their office/phone would be closed).
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
In total, out of pocket (my insurance covered maybe 1 medication), it was about $7,000 for one egg freezing cycle, not including storage beyond the 6 months.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
Just once, I was told to continue taking a certain medication but they hadn't called a refill in to the pharmacy. So I tried calling New Hope, but it was the weekend so they were closed, so I e-mailed them, and someone was able to respond and call in the prescription. It was resolved quickly, but still an oversight.
6
Doctor
Jennifer Kulp Makarov
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 43 - 44
5 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Ashkenazi Jewish
Income $200K - $499K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I felt really comfortable with Dr. Liu's capabilities in directing my cycles and making changes as we progressed. He is updated on all the latest technology and gave me information in an upfront yet gentle way. I also really appreciated how positive he was...I had a very light medication protocol, which ended up producing about the same number of eggs as I previously produced using a ton of meds (at another clinic). The most amount of eggs that I produced was 6...
New Hope was very organized from everything to going there for appointments- you check in, wait to see your name on the screen for blood work, ultrasound, billing. I never had to wait very long although I am an out of town patient so I did not go there for monitoring. I thought communication was great with the nurses. Keep in mind going in that you are not going to have the most personable experience but you are going to NH for their expertise and "non cookie cutter approach"...
How was your experience with Zitao Liu at New Hope Fertility Center?
I felt really comfortable with Dr. Liu's capabilities in directing my cycles and making changes as we progressed. He is updated on all the latest technology and gave me information in an upfront yet gentle way. I also really appreciated how positive he was.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
This process is difficult, emotional and exhausting. But, I think its important to trust your doctor so I would say, trust Dr. Liu, with the understanding that he knows what he is doing.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
New Hope is a very organized clinic. Information was mostly conveyed via email. But, for important issues, I would always get a phone call from Dr. Liu.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
We started by using just clomid but that did not work well. So, Dr. Liu added in some gonal. I had a very light medication protocol, which ended up producing about the same number of eggs as I previously produced using a ton of meds (at another clinic). The most amount of eggs that I produced was 6. My other cycles only produced 1-3 eggs.
Describe your experience with the nursing staff at New Hope Fertility Center.
I had a few different nurses for each cycle. But, I always received an email with detailed instructions or a response to my questions within an hour or so of my question.
Describe your experience with New Hope Fertility Center.
In my experience, New Hope was very organized from everything to going there for appointments- you check in, wait to see your name on the screen for blood work, ultrasound, billing. I never had to wait very long although I am an out of town patient so I did not go there for monitoring. I thought communication was great with the nurses. Keep in mind going in that you are not going to have the most personable experience but you are going to NH for their expertise and "non cookie cutter approach".
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I did not have monitoring at NH since I am an out of town patient.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered after my deductible.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I only had 1 embryo to transfer so we did a single embryo transfer.
10
Doctor
Zitao Liu
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
2
NPS
1
Age 46 - 47
3 IVF
European
Income $200K - $499K
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang is obviously a very bright man. But he didn't listen to my husband's or my concerns at all. He kept pressing us to do more and more rounds of IVF...we told him that we wanted to try one time with my own eggs...I expected him to support our decision, but he kept rolling us forward and giving us false hope to keep trying. In the end, we squandered time and money and have no child to show for it. I very much regret trusting him...
overall, they [nurses at New Hope Fertility Center] were rude and didn't communicate well. When I tried to get specific clarification, they were condescending and rude. you have to be your won advocate and take notice of the details, because no one is looking out for you there...I kept reminding them that my pharmacy changed. But no one would change this in my chart, so they kept sending my prescriptions to a pharmacy on the upper east side...
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is obviously a very bright man. But he didn't listen to my husband's or my concerns at all. He kept pressing us to do more and more rounds of IVF. When we originally went in to the clinic, we told him that we wanted to try one time with my own eggs. One time. And then I wanted to use an egg donor. We didn't want to waste more time and money trying to use my eggs at my age. When the first retrieval produced no embryos, I expected him to support our decision, but he kept rolling us forward and giving us false hope to keep trying. In the end, we squandered time and money and have no child to show for it. I very much regret trusting him.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
If you are older and not making embryos, go straight to using an egg donor. Don't waste any time. Don't let him tell you that you have a chance. We went to NYU first and when our first try produced no viable embryos, the doctor strongly suggested that we use an egg donor. She was absolutely right. We went to New Hope because we wanted to give it one more shot. I regret my decision 100 percent. I should've listened to Dr. Hoddes at NYU.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like a human. The staff there was pretty good. And he was pretty good in this regard as well.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Zhang used a very natural approach, which I did appreciate and he did adjust the treatment. We ultimately finally got one transferrable embryo out of it. Dr. Zhang specifically said that when we get a viable embryo, that he wanted it to be tested NON INVASIVE. So when I went in to that last retrieval, I emphasized that we wanted NON INVASIVE testing. However, the staff completely ignored that request. I had a feeling, so shortly after they left a message with the good news that we had an embryo, I frantically tried to call them. I didn't even want it tested at all. I wanted nothing to compromise our one shot. But they had already invasively tested it. Without my permission. And they likely compromised it and it did not result in a pregnancy. It was a horrible experience and it made me lose any trust in New Hope Clinic. It's a disorganized mess. And they don't care about the patients.
Describe your experience with the nursing staff at New Hope Fertility Center.
Some of the nursing staff was good. But overall, they were rude and didn't communicate well. When I tried to get specific clarification, they were condescending and rude. you have to be your won advocate and take notice of the details, because no one is looking out for you there. There were so many botched-- or near botched events. Starting with transferring my husband's sperm from one clinic to theirs. They were horrible, didn't respond to my calls and messages about how and when we should get my husband's sperm from the last clinic to them in time for my retrieval. When they finally got back to me, it was almost too late. The staff was unwilling to wait or schedule a time past their regular hours. Thankfully the staff at NYU was very cooperative. It was hugely stressful.
Describe your experience with New Hope Fertility Center.
I like the lobby. It's a relaxed environment. The staff that took blood and reception were very pleasant and nice. But they are disorganized when it really counts. No one has your back. And they fight you when you try to take control because they aren't, and make you feel like an idiot.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was pretty organized. I like the monitoring process better at New Hope than NYU. The lobby was nicer and more serene and pleasant.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
The cost was lower than at NYU, and they used ( at least in my case) fewer drugs. This was good. But they keep rolling you into another cycle, and another, and another, so they make up for how cheap it is with volume. Lesser drugs, mean fewer eggs each time. So they keep you going. This may work well with someone younger. But for myself, it didn't make sense. You have to be very adamant about changing the course. I wanted to switch to using an Egg Donor and they 100 percent did not help me in that direction. At all. It made me wonder if they actually didn't have a Donor program at all! It was very strange.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
I had to be on them for my prescriptions. I was doing this during the pandemic. I was living in CT and I kept reminding them that my pharmacy changed. But no one would change this in my chart, so they kept sending my prescriptions to a pharmacy on the upper east side. No matter how many times I reminded them, they were rude, and unapologetic and kept making the same mistake. And treated me like an idiot for their mistake. They did the wrong testing procedure for the one viable embryo we had. And they weren't apologetic. Dr. Zhang did tell us that he would give us a discount on our donor egg procedure. He told me to tell the nurse or the donor egg office. I reached out to them about 5 times. They never got back to me-- not just about the discount, but they never got back to me at all! We were going to move forward with using an Egg Donor, and the whole office ghosted me. It was so odd and I was so angry. I just gave up on them altogether.
2
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
4 of 5
1
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 27
2 IVF
Male Factor
European
Income $200K - $499K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We sadly did not feel like a patient or like a human while treated by Dr. Makarov. I don't think she remembered the details about my case or situation. I often had to remind her of my situation. I very rarely saw her during office visits...[she] called me hours late for phone appointments...Multiple times, I would find out that the "plan" and course of treatment we had agreed upon, was no longer an option and was completely off the table
The office [at New Hope Fertility Center] unfortunately did not stagger monitoring appointments...Many of us would arrive around 6am and wait outside until the building was unlocked, then wait in the lobby to take the elevator upstairs, then wait in the waiting area...very disingenuous in the claims they make about treatment options and then the actual treatment they put you through
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
The first time we met with Dr. Makarov in a consultation, she seemed gentle which I really appreciated. She walked us through her suggestions for treatment and highlighted some of the treatments and procedures that her practice was known for and some things they were "pioneering". We were really drawn to the non-invasive and gentle way they claimed to approach infertility treatments. Initially she claimed, that I would only take oral medications and then 1-3 injections total for an egg retrieval cycle. She explained a new fertilization process that they use that is less invasive to the egg when injecting it with the sperm. And she explained that they only use local anesthesia for egg retrievals which is more gentle on the women's body as you don't have to be completely knocked out. I was really drawn to all of these claims as my partner and I have MFI and I am fairly young so I didn't feel that I needed the most invasive and intense treatment right away. Sadly, every single one of the claims Dr. Makarov made ended up being false and I didn't find out until right before the course of treatment or procedure. For example, right before I began my egg retrieval cycle, I was told I would actually be doing multiple injections/day. I was confused as I had been told there would only be oral medication plus 1-3 injections toward the end of the cycle. At that point, I wasn't too upset and I followed all the instructions of course. Then, a couple days before the egg retrieval procedure, I asked about the less invasive form of fertilization that Dr. Makarov had claimed we could utilize and she said "oh that is just experimental; we can't do that". I was really caught off guard as this was one of the primary reasons we had even selected this clinic, but since we were just a couple days out from the procedure, we moved forward. Then I went to sign the paperwork for the anesthesia for the procedure and I asked if I could do local anesthesia as Dr. Makarov had described to me. The nurse responded by saying "I don't think you'll be able to tolerate the pain; you should just get fully knocked out". I was again completely taken off guard and now I was too scared to do local anesthesia only after this nurse told me the pain would be unbearable so I of course opted for full anesthesia. The first egg retrieval cycle completely failed. We retrieved 11 eggs but 0 made it to blastocyst. We had thought that we would perhaps switch up my treatment plan for the next cycle since the first one completely failed. And when I spoke to Dr. Makarov on the phone, she said that we would do things differently. But when the time came around, they put me on the exact same treatment plan and medication list as the first time. I tried to keep asking why we weren't switching things up like Dr. Makarov said we were going to, but I was just told "this is what Dr. Makarov is prescribing you." It made me feel like she completely forgot about my previous cycle and my situation as a whole. The day of the second egg retrieval was extremely upsetting and stressful and was the "final straw" for us in deciding to switch clinics and doctors. The entire cycle leading up to the second egg retrieval, I had been trying to stress that we would like to use a different vial of frozen sperm from my husband to inseminate the eggs. My husband froze sperm before his cancer treatment and that was what we were using for IVF. The first egg retrieval cycle (which failed), the lab used one vial of sperm and none of the eggs made it to blastocyst. I wanted them to use a different vial of sperm for the second retrieval as we had no shortage of vials and we felt that there was no point to keep trying with a vial that obviously hadn't worked from the first cycle. The embryologists really wanted to just keep using the first vial again. I believe their thinking was they wanted to preserve the vials of sperm for us for future use but we have 20+ vials frozen so we were comfortable using a second vial for this cycle. But the embryologists essentially put their foot down and refused to use a second vial. I had to try to get Dr. Makarov to intervene and speak to the embryologists on our behalf so that they would follow the instructions and use a second vial. The morning of the retrieval, I was thrown back and forth between nurses and staff trying to explain what we needed and trying to get Dr. Makarov to instruct the embryologists downstairs in the lab. Dr. Makarov completely avoided us and wouldn't speak with us. Finally, one of the PAs made a phone call and then rushed me back downstairs as my procedure was scheduled to begin in 5 minutes. It was just a really stressful way to go into a procedure and we felt that we couldn't trust the staff at the clinic or the lab after that. As I mentioned, that was the final straw that led us to switch doctors and clinics. Dr. Makarov didn't perform either of my egg retrievals.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
I truly can't recommend that anyone see Dr. Makarov. Luckily there are lots of other great fertility doctors in the New York City area and I hope that any prospective patients will take these reviews into consideration when making their decision. Don't be swayed by their claims of new and non-invasive treatments as they do not follow through.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
We sadly did not feel like a patient or like a human while treated by Dr. Makarov. I don't think she remembered the details about my case or situation. I often had to remind her of my situation. I very rarely saw her during office visits - perhaps two times after the initial consultation over the course of 4 months. And the couple times that I did see her in the office, she was very rushed and unorganized and didn't seem to know what was going on with my cycle. She gave me a lot of contradicting information which was really frustrating and hurtful. Multiple times, I would find out that the "plan" and course of treatment we had agreed upon, was no longer an option and was completely off the table. Essentially, the reasons that I picked this clinic, ended up not being options. I felt tricked and manipulated and had I known they were going to backtrack on most of their claims, I wouldn't have come to this clinic in the first place. I do understand that there has to be a high level of flexibility with these types of treatments as you are being monitored and as the doctors see how things are progressing. But overall, I felt that Dr. Makarov and this clinic were very disingenuous in the claims they make about treatment options and then the actual treatment they put you through. Aside from visits in person, I was also dissatisfied with the way I was treated when I had phone appointments set up with Dr. Makarov. She would frequently call me up to 8+ hours late and made me feel like I was an inconvenience. Once when I tried to ask follow up questions following a failed procedure, she told me she couldn't answer any detailed questions because she was driving. It was hard to work my full-time job when I was constantly waiting on a phone call that was pushed and pushed throughout the entire day.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
For both my egg retrievals with Dr. Makarov, I was on Clomid (oral), Letrazol (oral), and Gonal-F (injection). I triggered with Ovidrel once and Lupron once. I also took Orilissa to prevent premature ovulation.
Describe your experience with the nursing staff at New Hope Fertility Center.
I concluded that the nursing staff was simply too overworked and overbooked to do a good job. They were incredibly unorganized and made a lot of mistakes but I truly think think this is because they were overworked and understaffed. Every morning for monitoring, there would only be one nurse in charge of doing the blood work for every single woman who came in. And they didn't stagger appointment times for blood work. It's just first come, first serve. So everyone would arrive at 6am, stand outside until the building doors opened at 6:30am, then stand in the lobby and wait for the elevators, then go upstairs and wait in the waiting area. I think that they simply had too many patients at one time because I would often have to wait up to two hours just for routine bloodwork and monitoring. The one nurse who was in charge of bloodwork for everyone was awesome. She was so quick and kind and attentive. But she was just way too overworked and they should have had 3-4 nurses doing her job. There was plenty of space for more; there were 3 chairs for drawing blood but they only ever used one. Otherwise, the nursing staff all seem like nice people but they just must be poorly informed because I would often receive incorrect instructions related to my medications from my nurse! And I would have to call her out and remind her that Dr. Makarov had actually said I would be taking another medicine. And she would say "Oh yes, ok take that medicine then." I did not feel that they were thorough or organized.
Describe your experience with New Hope Fertility Center.
Overall, the clinic's biggest weakness and the reason we decided to switch to a different clinic/doctor is that they do not follow through on the things they claim. Additionally, it would be great if they could be a bit more organized in regards to appointment times to cut down on the hours of waiting for routine monitoring appointments. And finally, the communication was really non-existent. Very hard to get responses out of anyone and unclear who I should be reaching out to with questions.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The office unfortunately did not stagger monitoring appointments, so a large group of women would show up quite early in an attempt to get in early. Many of us would arrive around 6am and wait outside until the building was unlocked, then wait in the lobby to take the elevator upstairs, then wait in the waiting area. The longest I waited for monitoring was 2 hours.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I believe that Dr. Makarov recommends single embryo transfer which is what I wanted and so I was happy with approach.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
A few more specific area of pain were... * it was very difficult to get this clinic to send my records over to my new clinic when I decided to switch. I had to call for weeks to try to get through to the right person who could fax over my records and I was frequently referred back and forth between departments. * I was instructed to take the wrong trigger medication and I had to correct the nurse. * Dr. Makarov called me hours late for phone appointments. I do understand that as a doctor, her schedule isn't always predictable. But I think if she is going to call 8+ hours after our scheduled phone appointment time, the office should notify the patient so they aren't waiting on the call.
0
Doctor
Jennifer Kulp Makarov
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
1
NPS
4
Age 45
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] seemed to rarely remember me between visits, perhaps because I was an out of town patient who didn't monitor with her but did it locally where I live...The cycle that my eggs both failed to fertilize, she didn't even contact me for 2 weeks. Every time I had an appointment for a call, she called late, or changed the time, or called when I couldn't talk
[New Hope Fertility Center was] Covered by insurance, except PGT-A testing ($850/embryo), sperm freezing ($400), sedation for retrievals ($650)...They [nurses] email you with bad news, no "sorry to tell you this", no compassion, no care. They seem overly busy...They are efficient, but that gives an assrmbly-line feel. They are cheaper than other clinics, and were covered by my insurance, and were willing to work with an older (>43yo) patient which is why I stuck with them.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I think many of the issues stem from the fact that she has too many patients to be able to even remember them, but she gives no indication that she's at all invested in your success. I feel like she could not give one hoot if I get pregnant, or not. The cycle that my eggs both failed to fertilize, she didn't even contact me for 2 weeks. Every time I had an appointment for a call, she called late, or changed the time, or called when I couldn't talk. If I suggested a treatment, she'd say "oh, I guess you can try that" - I am not the expert, I need your expertise to advise me.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Pick another doctor.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She seemed to rarely remember me between visits, perhaps because I was an out of town patient who didn't monitor with her but did it locally where I live. When she would call me, once she started talking about something that we had already discussed, and another time she seemed to think I was a new consult and said "how did you hear about us?".. umm I've been coming to you for 6 months, Doc.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with clomid, letrozole, follistim, ganirelix, HCG trigger. Always 150 units follistim. Sometimes birth control, sometimes orilissa to prime. Did some luteal phase retrievals. Retrieved between 1 and 5 eggs each retrieval. Zero normal embryos. INitially they recommends NICS (non invasive chromosome testing) for embryo abnormalities, but then they decided that is not accurate and changed to recommending send-out biopsies. I tried to retest 2 embryos which were NICS tested, and one disintegrated with thawing and was thrown out.
Describe your experience with the nursing staff at New Hope Fertility Center.
Different people email you all the time, often with contradictory instructions. They told me to take birth control, which I cannot do, and then said oh take this other med then (but I didn't have it, and you can't get it at a regular pharmacy). They email you with bad news, no "sorry to tell you this", no compassion, no care. They seem overly busy.
Describe your experience with New Hope Fertility Center.
They seem too money-hungry. I feel they let you just keep cycling over and over without changing things and don't really care if you get pregnant or not, as long as you're paying. They are quite robotic and impersonable. They are efficient, but that gives an assrmbly-line feel. They are cheaper than other clinics, and were covered by my insurance, and were willing to work with an older (>43yo) patient which is why I stuck with them.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Efficient and fast.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
Covered by insurance, except PGT-A testing ($850/embryo), sperm freezing ($400), sedation for retrievals ($650).
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They offered to transfer multiple due to my age and abnormal embryos.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
1
Doctor
Jennifer Kulp Makarov
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
8
Age 35
Male Factor
Other
Ashkenazi Jewish
Income $200K - $499K
4th of 4 Docs
2 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Olcha loves what he does, he's extremely talented at it, but above all else he truly cares about his patients and their outcomes. He is patient, honest, thorough, and proactive. He is an excellent communicator. We feel like he is a part of our family now, and can't imagine going through any future cycles without being under his care...He provided his personal email and we were able to communicate as needed (though I tried to be respectful and not inundate him). He was the first doctor to call me after a procedure to check in and make sure I was feeling ok. Even on his days out of the office he was responsive to emails if they were urgent. I was really able to let go of my fears and just trust him, and I got the impression all of his patients feel the exact same way. He is a rare find and is invested in every patient and their future family as if it's an extension of his own family. He is stuck with us a
I had been given conflicting information about the status of my embryos [at New Hope Fertility Center]...The nurses are wonderful. I had one instance of the wrong drug information being communicated which probably had more to do with different doctor's taking over my chart after an egg retrieval than a nurse error...takes lots of insurances and doesn't balance bill, so they are one of the more affordable options as far as I have heard. I think there are enough doctors that no matter what you are dealing with, your background, or your concerns, you can find a doctor that is a good fit for you. I wish I had spoken to a couple doctors before getting started because I probably would have gone with Dr. Olcha right away and had a much better experience throughout. I am sure there are doctors at the clinic just as loved by others for different reasons (though I maintain he is a gem!!)
How was your experience with Meir Olcha at New Hope Fertility Center?
I think I already covered this in the last question. But to add a little more colour, I grew up a physician's daughter and was treated in my father's medical community by his colleagues until I was an adult. I was used to doctors treating me like their own daughter. Now of course as I independently navigate the health sphere I understand just how rare it is to find a doctor who treats you like family, especially when you're a perfect stranger. Dr. Olcha loves what he does, he's extremely talented at it, but above all else he truly cares about his patients and their outcomes. He is patient, honest, thorough, and proactive. He is an excellent communicator. We feel like he is a part of our family now, and can't imagine going through any future cycles without being under his care.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Ask for him first.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Where to begin. I had seen three other doctors at the same clinic as every time I had a procedure, whoever was assigned to perform it that day sort of took me over. All of the doctors were professional and knowledgable, but it weren't a good fit for me personally, especially because being passed around lead to errors in communication, resulting in the wrong medication being prescribed, an extremely painful endoscopy without any pain medication, and other unpleasantries. I was feeling very disheartened and beginning to lose trust. Dr. Olcha went above and beyond from day one. He immediately reassured me that things were indeed on track even though I had been given conflicting information about the status of my embryos after NICS (he is the Director of NICS so I went with his opinion in the end!). He provided his personal email and we were able to communicate as needed (though I tried to be respectful and not inundate him). He was the first doctor to call me after a procedure to check in and make sure I was feeling ok. Even on his days out of the office he was responsive to emails if they were urgent. I was really able to let go of my fears and just trust him, and I got the impression all of his patients feel the exact same way. He is a rare find and is invested in every patient and their future family as if it's an extension of his own family. He is stuck with us as long as we need a reproductive endocrinologist for as long as he is practicing!
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
By the time I switched to Dr. Olcha, it was in time for my first transfer. There was some debate about whether to go for a third IVF cycle/egg retrieval because we hope for a large family, but ultimately we decided to do the transfer after two cycles. So far so good!
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses are wonderful. I had one instance of the wrong drug information being communicated which probably had more to do with different doctor's taking over my chart after an egg retrieval than a nurse error.
Describe your experience with New Hope Fertility Center.
I think this is very personal. The waiting room is extremely diverse. Infertility effects everyone and I was happy to see everyone comfortable coming to the same place for treatment. NHFC takes lots of insurances and doesn't balance bill, so they are one of the more affordable options as far as I have heard. I think there are enough doctors that no matter what you are dealing with, your background, or your concerns, you can find a doctor that is a good fit for you. I wish I had spoken to a couple doctors before getting started because I probably would have gone with Dr. Olcha right away and had a much better experience throughout. I am sure there are doctors at the clinic just as loved by others for different reasons (though I maintain he is a gem!!)
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
We had amazing insurance and were incredibly grateful. I honestly don't have a sense of what we spent out of pocket because the overwhelming majority was covered and then we weren't balance billed.
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I can't speak to this but we transferred one embryo.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at New Hope Fertility Center.
I have several drug allergies and when I was passed between doctors, it was like they hadn't even read my chart. It was clear from their questions they did not even know the cause of our infertility. I was given BC for another retrieval round even though I was headed for transfer and since I'm so drug sensitive I had horrible headaches for days for no reason. Just frustrated me at the time on top of everything else and just the general stress of all the meds and hormones. I was never informed I had "switched" doctors (I hadn't), so when a new doctor who had been assigned to do my egg retrieval then ordered an endosee and spent all of 10 seconds explaining what was involved, I trusted them to move forward with this plan and assumed it was routine/ordered by the primary doctor overseeing my care. I will spare you the details, but the endosee, which we could not complete, was traumatic for me and the most pain I have ever felt in my life. In my opinion, the doctor took the procedure much too far witnessing the level of pain I was struggling with, and did not even return to the room to check on me afterwards even though I was sobbing. Given my history it should have never been performed without sedation (both my retrievals were under anesthesia) and it was clear to the primary doctor overseeing my care that I could not take vicoden or valium (allergic) which were offered to me the morning of... thus I was not administered anything for pain at all. Being offered these meds was my first tip that this was not a mild procedure (and that again important details about my medical history weren't coming up at critical times) and I felt extremely ill prepared going in. Looking back I still can't believe it happened. You do have to be flexible because your retrievals and transfers have to be timed perfectly and you get who is assigned that day, but you really need to learn to advocate for yourself and not hesitate to ask questions, raise eyebrows, trust your gut, and reiterate things about your unique case to make sure nothing falls through the cracks. Eventually Dr. Olcha performed a hysteroscopy on me under anesthesia. He discovered mild cervical stenosis, tried a water ultrasound, sono (I think), and performed a mock transfer to make sure that on the day of it would be smooth sailing. I was so grateful for his patience and it felt like he went above and beyond even though what he encountered was trickier than he expected. I felt so relieved and that he maximized the opportunity to explore my condition during a single procedure.
10
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 43 - 44
1 IVF
1 Egg Freezing
Poor Egg Quality
Other
Other
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Olcha was able to do fresh egg retrieval which resulted in 19 eggs. We ended up with 9 embryos then sent them for PGS testing. We now have three PGS normal embryos. I was so nervous of transferring the frozen eggs to a new facility but Dr. Olcha and the embryologist team at New Hope put me at ease. Their communication was amazing! I was also very nervous during my fresh egg retrieval because I did not use anesthesia. Dr. Olcha was great and I'm so glad I did it that way.
I was so nervous of transferring the frozen eggs to a new facility but Dr. Olcha and the embryologist team at New Hope put me at ease. Their communication was amazing! I was also very nervous during my fresh egg retrieval because I did not use anesthesia. Dr. Olcha was great and I'm so glad I did it that way...Although it's a big clinic, I never felt like just a number with my doctor. The clinic is ran like a well oiled machine which was a relief to me based on my experience with my last clinic. The only weakness that I can state is that I would frequently submit required documents and test results but they would consistently state that they never received them.
How was your experience with Meir Olcha at New Hope Fertility Center?
I came to New Hope Fertility Clinic after a failed IVF experience at another clinic. During our 1st meeting with Dr. Olcha, I knew that we would be in good hands. Dr. Olcha is direct yet personable. He answered all of our questions in detail and made us feel heard. Although New Hope is a big clinic, I did not have the feeling that I was just a number. Prior to my procedure, Dr. Olcha checked on me frequently throughout email and phone. He answered any questions that I had quickly.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
If you are trying to determine what doctor to use at New Hope, I would definitely recommend Dr. Olcha.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr. Olcha was personable and always responded to all my questions and concerns.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I had already froze 29 eggs from another clinic. After meeting with Dr. Olcha, we decided to thaw 15 of those eggs and complete another IVF cycle. Dr. Olcha was able to do fresh egg retrieval which resulted in 19 eggs. We ended up with 9 embryos then sent them for PGS testing. We now have three PGS normal embryos. I was so nervous of transferring the frozen eggs to a new facility but Dr. Olcha and the embryologist team at New Hope put me at ease. Their communication was amazing! I was also very nervous during my fresh egg retrieval because I did not use anesthesia. Dr. Olcha was great and I'm so glad I did it that way.
Describe your experience with New Hope Fertility Center.
I would highly recommend New Hope Fertility Center. Although it's a big clinic, I never felt like just a number with my doctor. The clinic is ran like a well oiled machine which was a relief to me based on my experience with my last clinic. The only weakness that I can state is that I would frequently submit required documents and test results but they would consistently state that they never received them.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
My insurance paid for majority of treatment. I believe we had to pay $1,200 co-insurance and $5,500 for PGS testing
10
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
1
NPS
0
Age 38
Other
East Asian
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I had my first appointment over the phone with Dr Zhang. He seems like a good person but it was hard to understand him sometimes. This is the first time I'm going through infertility treatments and had a lot of questions on the process. In addition, he did not review my chart and I could tell because after I told him some of my results, he changed his recommendation of my treatment.
I've only gone to the monitoring location in Jericho NY. The [New Hope Fertility Center] office is small but clean, it looks new. The nurse director is informative. Scan was efficient. To enter the building early in the morning you need a code, which they never told me. Call and ask before you go...The coordinator is very quick to answer emails but as a patient, I would like to speak directly to the doctor or a nurse.
How was your experience with John Zhang at New Hope Fertility Center?
I had my first appointment over the phone with Dr Zhang. He seems like a good person but it was hard to understand him sometimes. This is the first time I'm going through infertility treatments and had a lot of questions on the process. In addition, he did not review my chart and I could tell because after I told him some of my results, he changed his recommendation of my treatment. All communication is done via email or phone after this point and never with the doctor. I'm supposed to get a phone call from him after my next monitoring session and will assess if I want to continue 'working' with this doctor/clinic.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He is extremely busy and only has time for first patient appointments. It sounds like he speaks Mandarin so it might work out if you do too. Coordinators are responsive but a lot of times you want to talk to the doctor or even a nurse. Be prepared to talk to the coordinators or the front desk the most.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I was only able to make an appointment with Dr Zhang for my first patient appointment. I was never able to contact him directly afterward. Any time I had a question, I had to email or call and communicate with a coordinator. I was told nurses were also very busy and I'd need a call back from them. Very impersonal treatment and you are treated like a number with no communication with doctor. Another practical point is that since he is not a native English speaker, it was difficult to understand him on the phone. If you want to go with Dr Zhang, maybe in person appointments would be better. He did not review my chart before my first patient appointment either.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I'm at the beginning of the process but he recommended ultra mini ivf for me, meaning all oral medication, because I have a low AMH level. I was researching a lot online and asked if he can use injectable medicine for me and said he'd check my next monitoring session. (When I say 'he', it refers to the team, not directly spoken to him.) He also said if the first round of oral medication didn't work he can prescribe injections. I am paying out of pocket for this treatment so I can't afford to go through multiple rounds of extractions. I read that his clinic performed a study that the success rate of ivf increases with the number of eggs. It doesn't make sense to me then why he wouldn't want to try and get more eggs even with low dose injections.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Uyen (Coordinator))
The coordinator is very quick to answer emails but as a patient, I would like to speak directly to the doctor or a nurse.
Describe your experience with New Hope Fertility Center.
I've only gone to the monitoring location in Jericho NY. The office is small but clean, it looks new. The nurse director is informative. Scan was efficient. To enter the building early in the morning you need a code, which they never told me. Call and ask before you go.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
800 for unlimited monitoring but be aware that all the monitoring won't happen in one month. When I asked how many months it spans out, the coordinator told me it could be 2-3 months. So you're spending 1600-2400 for up to 3 months of monitoring.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
1
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
3
NPS
8
Age 36 - 37
3 Embryo Freezing
Male Factor
Uterine Fibroids
European
Income $50K - $99K
Accountant
IVF With Other Docs
Doesn't Recommend
Neutral
Successful
She [Dr. Lana Lipkin] was polite and has good maners, and sometimes even friendly...And then your doctor doesn't see you anymore after you reject a test because of a money issue (which was embarrasing to confess)...You feel like she only cared about your wallet...she try to put me on a very strong treatment to make them dissapear, whitout any explanation. Just got an email saying "take this". Didn't even explain for what.
The biggest weakness to me [at New Hope Fertility Center] is that they all act as you already know everything about a fertility treatment, about being pregnant, about the risks...The strengths: they work pretty fast. You don't really have to wait that much everytime you go to the clinic. And definitely the nurses team, the genetic doctor and the billing department were always amazing.
How was your experience with Lana Lipkin at New Hope Fertility Center?
She was polite and has good maners, and sometimes even friendly. But still many times we could tell that everything was about the money. In this kind of treatment, when you're almost hopeless and a completely ignorant, I guess the human part is very important. You have to fully trust that your doctor cares, that she understand that what you're about to do is the biggest thing in life. Yes, we know it cost money. We know it is a company... but there's a difference between a company and a factory. And then your doctor doesn't see you anymore after you reject a test because of a money issue (which was embarrasing to confess), neither before the transfer, neither 8 weeks after it... You feel like she only cared about your wallet.
What's one piece of advice would you give a prospective patient of Lana Lipkin at New Hope Fertility Center?
I would explain my whole experience.
During treatment, were you treated like a number or a human with Lana Lipkin at New Hope Fertility Center?
She was always polite and friendly. Always answer our questions in a very nice and proffesional way. But sometimes, we felt like we were missing info that shouldn't be asked but told in advance since doctor knew it could happen. Also, at certain point we felt like she was trying to do me unnecesary tests just for the money. After we rejected the last test since we didn't had the money to affort it and it wasn't going to make us change our decision of doing the transfer no matter what, Lipkin didn't see us anymore, which made us felt like she was "angry". So neither before the transfer neither 8 weeks after the transfer, we've seen our doctor til we requested it. That made us feel even more that everything is about the money...
Describe the protocols Lana Lipkin used in your cycles at New Hope Fertility Center and their degree of success.
In general, they were all before eggs retrieval. Only after I had cysts in both ovaries, she try to put me on a very strong treatment to make them dissapear, whitout any explanation. Just got an email saying "take this". Didn't even explain for what. So I looked for it on internet, and after reading about the side effects that it could have, I rejected it. At that moment, we decided to try the first transfer, hoping that my own and natural hormones would help with the cysts, since the medication she told me to take was full of it.
Describe your experience with the nursing staff at New Hope Fertility Center.
They were my reason to keep working with NHFC. They were the most nice, friendly, kind, lovely... There's no enough words to describe absolutely all of them.
Describe your experience with New Hope Fertility Center.
The biggest weakness to me is that they all act as you already know everything about a fertility treatment, about being pregnant, about the risks... I was 8 weeks and 5 days when I got a pdf about how to take care of my pregnancy on my 1st trimester... Also, they don't want to admit that you're pregnant at any moment. I guess because they're scared of legal process. But still... That makes you feel kind of hopeless. I signed a paper that says I understand the risk of abortion so there's no need to be that "cold". The strengths: they work pretty fast. You don't really have to wait that much everytime you go to the clinic. And definitely the nurses team, the genetic doctor and the billing department were always amazing.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
So far so easy. Nurses were amazing!
Describe the costs associated with your care under Lana Lipkin at New Hope Fertility Center.
I guess we have spent around $30.000 in 3 egg retrievals (one didn't work) and one transfer. Plus genetic test, a water sonogram and many other things.
Describe Lana Lipkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
She agreed with me that, because my age and my height and weight, I should go only with one per time.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
In general, everything went good if you think for how long I've been going (around 10 months). 1 or 2 mistakes... we are humans!
3
Doctor
Lana Lipkin
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 32
1 Fertility Medications
PCOS
South Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Olcha suggested single embryo transfer to avoid any complications or birth defects...treated us very nicely and always there for us whether it's a sonogram or consultation or any questions. He never hesitated to answer any question whether it was face to face or via email...was very friendly and cleared every doubt we had regarding the IVF. He took personal interest at every level to make sure we are comfortable. He even wrote a letter to our insurance explaining our situation for shifting from IUI to IVF. Our first FET was unsuccessful due to unknown reasons which was done by another doctor. He made sure the second one be a success and took every measures to make it success and it did. We are happy, we choose New Hope and Dr. Meir Olcha.
Strengths [at New Hope Fertility Center] would be: The clinic is well staffed. Whether it is for blood work or sonogram or Insurance and billing help. I don't think they have any weakness...doctors are well experienced and really helpful...20 eggs were retrieved. Among them, 18 were fertilized, and 11 reached the blastocyst stage. Others were abnormal so were discarded. I was prescribed some other medications to make sure the 2nd FET to be a successful. And one of them was stopped on the day of FET and others were continued till 10 weeks of pregnancy.
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr. Olcha was very friendly and cleared every doubt we had regarding the IVF. He took personal interest at every level to make sure we are comfortable. He even wrote a letter to our insurance explaining our situation for shifting from IUI to IVF. Our first FET was unsuccessful due to unknown reasons which was done by another doctor. He made sure the second one be a success and took every measures to make it success and it did. We are happy, we choose New Hope and Dr. Meir Olcha.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Make sure, you are open to Dr. Olcha and explain him all your concerns and questions so he could treat you accordingly.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr Olcha treated us very nicely and always there for us whether it's a sonogram or consultation or any questions. He never hesitated to answer any question whether it was face to face or via email.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I was prescribed a medicine for the follicles to grow. 20 eggs were retrieved. Among them, 18 were fertilized, and 11 reached the blastocyst stage. Others were abnormal so were discarded. I was prescribed some other medications to make sure the 2nd FET to be a successful. And one of them was stopped on the day of FET and others were continued till 10 weeks of pregnancy.
Describe your experience with the nursing staff at New Hope Fertility Center.
You will be called within 10 mins of your check in time. They were very gentle while drawing the blood or while doing the sonogram. They made sure, we are comfortable at every step.
Describe your experience with New Hope Fertility Center.
Strengths would be: The clinic is well staffed. Whether it is for blood work or sonogram or Insurance and billing help. I don't think they have any weakness. Al the doctors are well experienced and really helpful.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
75% was covered by our insurance for all fertility treatment and copay of 20$ for diagnostics and 30$ for doctor visit was charged.
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Zhang and Dr Olcha suggested single embryo transfer to avoid any complications or birth defects.
10
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 41
2 Egg Freezing
East Asian
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
I always felt like he [Dr. Olcha] was giving me his full attention - he was always in the office when I would go in for monitoring the mornings. I think he works everyday because I would always see him which was so lovely. He could always come in to my scans and give me feedback right there which was really helpful for me because I like to be informed...He made what tends to be a stressful situation so easy and positive! I truly have only good things to say about my experience.
Before my first cycle [at New Hope Fertility Center] and before the second cycle, I took birth control to baseline everything... The results were good both times - he [Dr. Olcha] seemed really happy with it - overall, 18 eggs retrieved and 17 frozen...The nurses were AMAZING. Everyone was so friendly and helpful. They really helped me with any additional questions I had...Tons of seating and really open and bright with lots of windows. I visited other locations with waiting areas that are dark and depressing with women waiting packed together in a room - that does not work for me! After checking in with the receptionist (who were all so friendly),
How was your experience with Meir Olcha at New Hope Fertility Center?
From the moment I met Dr. Olcha, I knew I would be in the best hands. I didn't know much at the beginning of the process about anything and he was so patient and explained everything to me. During my first retrieval, I had a ton of questions but he answered everything and really made me feel at ease. My experience was really positive - the medication he prescribed to me for both cycles was so easy - the injections didn't hurt - it was a dream scenario. I responded well both times and had good outcomes and he was happy with the results and was really with me every step of the way both times. I am so fortunate to have had Dr. Olcha as my doctor. He made what tends to be a stressful situation so easy and positive! I truly have only good things to say about my experience.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
My advice to a prospective patient of Dr. Olcha's would be NOT to worry. He's the best! You can't go wrong!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr. Olcha is the best doctor. I always felt like he was giving me his full attention - he was always in the office when I would go in for monitoring the mornings. I think he works everyday because I would always see him which was so lovely. He could always come in to my scans and give me feedback right there which was really helpful for me because I like to be informed.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
For both cycles, my treatment was pretty similar. Before my first cycle and before the second cycle, I took birth control to baseline everything. Then once I started, it was a Follstim injection every night for the whole time with Clomid for the whole time as well and Letrozole for the first 5 nights. Orillissa before I triggered, and then the retrievals! It was really easy and pain-free - the injections did not hurt me at all even though I was so scared in the beginning! I would go in for monitoring early in the morning and he would always have instructions for me on what protocol to do next right away and I never had to wait long. The results were good both times - he seemed really happy with it - overall, 18 eggs retrieved and 17 frozen.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were AMAZING. Everyone was so friendly and helpful. They really helped me with any additional questions I had. They were so patient in showing me how to inject myself, etc. All of the nurses are amazing at New Hope!
Describe your experience with New Hope Fertility Center.
I have nothing but great things to say about New Hope! The offices are beautiful - right on Columbus Circle - it's large and spacious and very calming (I love the fish tanks!). They really know what they are doing and are so professional. I researched other places before deciding to go with New Hope. What they do their is so impressive! I really think they are the best at what they do.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I loved going in for monitoring! It the highlight of my weeks! The lobby/waiting area is so lovely and spacious. Tons of seating and really open and bright with lots of windows. I visited other locations with waiting areas that are dark and depressing with women waiting packed together in a room - that does not work for me! After checking in with the receptionist (who were all so friendly), I'd sit and wait for a few minutes before being called in for bloodwork. I don't love getting my blood taken but everyone at New Hope was so gentle and I survived every time and it barely hurt and they made me feel at ease. Then when I would get called in for the ultrasound, it was so fun and informative to see everything on the screen and how my follicles were progressing. Dr. Olcha works so hard everyday so every morning that I would go in for monitoring, he would be there! It was nice to have him in all of my scans! Chelsea, the physician's assistant who works with Dr. Olcha, is also a star. She is so lovely and I am so thankful she was there doing most of my scans for me.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
The costs were in line with what was originally outlined - I did my research so I pretty much knew what they would be. I think it was well worth the expense.
10
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
9
NPS
10
Age 44
Diminished Ovarian Reserve
European
Income $50K - $99K
1st of 5 Docs
10 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Zhang] is very experienced with mini IVF using oral medications mostly and/or low dose injectables and IVF for women over 40. He also experienced in doing ovarian PRP for women who struggle with egg quality and quantity....The clinic [New Hope] and he have a lot of experience doing mini IVF. So they use a combo of both letrozole and clomid together or separately as well as very low dose injectables. The rationale is having quality over quantity...
They [New Hope] are busy with many patients but the prices are affordable for people who do not have IVF coverage. They specialize in Mini IVF so that also makes meds cheaper since you don't take a lot of the expensive injectable meds. The in house PGS testing is affordable. Even if you start with a certain doctor, that doctor may not be the one giving your instructions so make sure you check in with your doctor during the cycle if you have questions....You deal with multiple nurses [at New Hope] so that makes it harder. For example I had to ask each nurse each time to use a certain insurance code on my outside monitoring orders...
How was your experience with John Zhang at New Hope Fertility Center?
He is very experienced with mini IVF using oral medications mostly and/or low dose injectables and IVF for women over 40. He also experienced in doing ovarian PRP for women who struggle with egg quality and quantity.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
They seem like a busy clinic so be your own advocate and don't let yourself fall through the cracks.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like during the phone consult he spent time discussing my case. I felt he cared and had experience I was looking for.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
The clinic and he have a lot of experience doing mini IVF. So they use a combo of both letrozole and clomid together or separately as well as very low dose injectables. The rationale is having quality over quantity.
Describe your experience with the nursing staff at New Hope Fertility Center.
You deal with multiple nurses so that makes it harder. For example I had to ask each nurse each time to use a certain insurance code on my outside monitoring orders.
Describe your experience with New Hope Fertility Center.
They are busy with many patients but the prices are affordable for people who do not have IVF coverage. They specialize in Mini IVF so that also makes meds cheaper since you don't take a lot of the expensive injectable meds. The in house PGS testing is affordable. Even if you start with a certain doctor, that doctor may not be the one giving your instructions so make sure you check in with your doctor during the cycle if you have questions.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
the prices are al la carte. The prices are pretty affordable
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The clinic does a lot of PGS testing due to the low pricing of in house PGS testing and the advanced ages of the women. So they do many single embryo transfers in this case. They will transfer multiple embryos if not tested or if they are day 3 embryos.
9
Doctor
John Zhang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 33 - 34
1 IVF
Diminished Ovarian Reserve
Other
European
Income $200K - $499K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Zaher Merhi is a clear communicator and blunt about risks and costs. He deals with severe infertility patients and older patients, so he is very clear about treatment options and your odds of getting pregnant. That said, he has always been smiling and positive...I have severe infertility and very low egg reserve, so we have done estrogen only and natural IVF. I also did Ovarian rejuvenation with PRP.
Just like the clinic, they [nurses of New Hope Fertility Center] are busy. You will always be dealing with whoever is available and occasionally information has had to be clarified...I did outside monitoring and they made that process easy for me and updated me quickly...$500/month for outside monitoring during natural IVF cycles. $3000 for egg retrieval. Very decent pricing.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Zaher Merhi is a clear communicator and blunt about risks and costs. He deals with severe infertility patients and older patients, so he is very clear about treatment options and your odds of getting pregnant. That said, he has always been smiling and positive. He is always willing to fight for you and your fertility if you understand the risks and want to fight. He gave me hope. I would only change one thing. He did not call when my little embryo (the only one I've ever gotten) died on day three. I got a cold, one sentence email from the lab. He should have called.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
He works in a high volume, fast-paced clinic. If you want to speak to him directly, be clear and let the nursing staff or his team know. Also, you can always reach him via email. Expect a blunt, but consistently cheerful and positive man.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
This clinic is extremely efficient. Some people may feel like a number in their fast paced environment, but I liked it. However, on the rare occasions that I spoke directly with Dr. Merhi, he was always smiling and positive. Unlike other doctors, he was willing to contribute the fight with me.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I have severe infertility and very low egg reserve, so we have done estrogen only and natural IVF. I also did Ovarian rejuvenation with PRP.
Describe your experience with the nursing staff at New Hope Fertility Center.
Just like the clinic, they are busy. You will always be dealing with whoever is available and occasionally information has had to be clarified.
Describe your experience with New Hope Fertility Center.
My doctor is great when he is available and the clinic is efficient, clean and not too expensive. The efficiency of the clinic can make it feel cold and sometimes you will have to ask for attention and clarify information.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I did outside monitoring and they made that process easy for me and updated me quickly.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$500/month for outside monitoring during natural IVF cycles. $3000 for egg retrieval. Very decent pricing.
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I once had two nurses in the same day email me two differing amounts of estrogen to take for the upcoming twelve days. I had to clarify. Also, whenever my bloodwork results come back, I always have to ask for the details of my follicle lengths. Not the end of the world, just an annoyance.
8
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
9
Age 37
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
European
Income $100K - $199K
1st of 3 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Merhi] is a strong proponent of PGT testing embryos and because of that recommends single embryo transfer...I had been through a lot of cycles and he listened to each step I had been through and asked questions along the way. He validated what I was already thinking - that low does was the path forward. He also encouraged me that there were quite a few other options before donor eggs needs to be discussed which has been a change from other clinics I spoke to.
Strengths [of New Hope Fertility Center] would be their technology. Their lab is top notch which is important to me. The weakness would be that they seem to push birth control as a way to prime which I don't think works for everyone. Although they are open to trying something else if you request it so its important to be knowledgeable going in...
How was your experience with Zaher Merhi at New Hope Fertility Center?
By the time I met with Dr Mehi I had consulted with a lot of clinics and was set on moving forward only with low dose IVF. I had been through a lot of cycles and he listened to each step I had been through and asked questions along the way. He validated what I was already thinking - that low does was the path forward. He also encouraged me that there were quite a few other options before donor eggs needs to be discussed which has been a change from other clinics I spoke to. But at the same time he was realistic and let me know that I would likely need more than one cycle and why that was case which was appreciated.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be open to both positive and not so positive info since I think he is realistic. He wants to help and will spell out how he can do that but he also wants to provide you with the facts.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was very personable and friendly. I didn't feel like he was rushing me and it felt like he was truly interested in understanding my path so far. He gave me the encouragement I needed that I still had options and shouldn't give up hope.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF/low dose IVF is the treatment recommended for me mainly because I have diminished ovarian reserve. I have already tried a high dose IVF and had no better response than when I did medicated IUI. So he said it really didn't make sense to use high dose since we know my body won't respond to it.
Describe your experience with New Hope Fertility Center.
Strengths would be their technology. Their lab is top notch which is important to me. The weakness would be that they seem to push birth control as a way to prime which I don't think works for everyone. Although they are open to trying something else if you request it so its important to be knowledgeable going in.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The costs seemed very competitive to me. However, mine were related to low dose IVF. They are very open about sending you the full price list after your consult so it all seemed very clear and there was no grey areas.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He is a strong proponent of PGT testing embryos and because of that recommends single embryo transfer.
9
Doctor
Zaher Merhi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 37
European
Income $500K+
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Merhi ALWAYS has treated me as a human, Remembered details about me and has been completely on top of my care at all times, even when he is not physically in the office...He has been thorough, showed me kindness and I can tell he genuinely wants us to have our baby...I would not consider myself an easy patient as I like to understand everything that is going on, ask many questions and the process can be very difficult for me He has never once made me feel rushed or like a number. He is thorough, kind, empathetic, charismatic and most importantly extremely good at dictating and adjusting the protocols needed for you to have your baby.
I have not one bad word to say about New Hope and I have (unfortunately) been a patient for a long time. as I am doing mostly natural cycle, which can take time. They are busy, clean, well located and run like a well oiled machine. Some people could feel overwhelmed at such a busy clinic but I do not at all. I am familiar with many of the staff now and it is a pleasant experience going there. Excellent daily monitoring hours.
How was your experience with Zaher Merhi at New Hope Fertility Center?
I have unfortunately had a long experience with some set backs trying to conceive. Dr Merhi has cared for me since day one and I struggle to imagine a better doctor. He has been thorough, showed me kindness and I can tell he genuinely wants us to have our baby. No matter how long it takes I would never want anyone else to be in charge of my care. I would not consider myself an easy patient as I like to understand everything that is going on, ask many questions and the process can be very difficult for me He has never once made me feel rushed or like a number. He is thorough, kind, empathetic, charismatic and most importantly extremely good at dictating and adjusting the protocols needed for you to have your baby.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Book in with him as soon as you can. You will not regret it. Expect that at New Hope the doctors often work as a team effort so know that even if it doesn't seem that you see him often, he is still always reviewing your results and making decisions.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi ALWAYS has treated me as a human, Remembered details about me and has been completely on top of my care at all times, even when he is not physically in the office.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Many natural cycles (usually producing one eggs) Few mini ivf cycles )usually producing one-three eggs)
Describe your experience with the nursing staff at New Hope Fertility Center.
New Hops nurses are a wonderful group of women. They are thorough and attentive and always pleasant to deal with. Sometimes it can be a challenge getting a response from them but you can always call and speak to someone or send another email and that always does the trick. They are a very busy clinic some days.
Describe your experience with New Hope Fertility Center.
I have not one bad word to say about New Hope and I have (unfortunately) been a patient for a long time. as I am doing mostly natural cycle, which can take time. They are busy, clean, well located and run like a well oiled machine. Some people could feel overwhelmed at such a busy clinic but I do not at all. I am familiar with many of the staff now and it is a pleasant experience going there. Excellent daily monitoring hours.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
I have no fertility insurance coverage so everything for me is self paying. Monitoring unlimited $800 Egg Retrieval $1250
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
SET only for tested blasts Willing to be flexible for 3 day untested embryos
10
Doctor
Zaher Merhi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 38
1 Embryo Freezing
Other
Income $500K+
Accountant
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Olcha made the entire process very simple. His expertise, professionalism and personal manner made it very easy for me and my husband. We were more than happy with every detail of the process. The entire experience seemed so simple yet personal. Never did we have any doubt on anything as Dr. Olcha was very good in explaining everything... made sure I didn’t need too much IVF injections and was monitored on a daily basis. Once my eggs were at a good size; in one simple procedure he was able to retrieve 26 eggs! And 8 embryos were then then frozen. We also did genetics testing as we hoped our first born be a boy along with checking for diseases. The entire process was well communicated at all times. In my next cycle he performed our chosen embryo transfer. Everything went very well and I am now 9 weeks pregnant thanks to Dr. Olcha!
The nursing staff [at New Hope Fertility Center] are a great reflection on the clinic. Each and every nurse are super nice and attentive. Any time I had the most simply question they were are very helpful. My emails would also be responded to in a timely manner. I must say the nurses are a great contribution to the clinic and the great work that takes place there. Well done! I will miss seeing your familiar faces!
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr. Olcha made the entire process very simple. His expertise, professionalism and personal manner made it very easy for me and my husband. We were more than happy with every detail of the process. The entire experience seemed so simple yet personal. Never did we have any doubt on anything as Dr. Olcha was very good in explaining everything.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Please pick him as your primary doctor. He is simply the best! If I needed fertility treatment again: he is my number 1 option!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr Olcha has been an amazing doctor for me and my husband. From our very first meeting up to gratulating with babe at week 9 he has been thorough in every detail. We have always felt very comfortable with him and so happy we decided to have him as our primary doctor. Every step he been a breeze for us due to his calm, professional and very approachable manner. Without him we would not be where we are today. I would definitely recommend him to those many couples who are struggling with fertility. Thank you!
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Olcha made sure I didn’t need too much IVF injections and was monitored on a daily basis. Once my eggs were at a good size; in one simple procedure he was able to retrieve 26 eggs! And 8 embryos were then then frozen. We also did genetics testing as we hoped our first born be a boy along with checking for diseases. The entire process was well communicated at all times. In my next cycle he performed our chosen embryo transfer. Everything went very well and I am now 9 weeks pregnant thanks to Dr. Olcha!
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff are a great reflection on the clinic. Each and every nurse are super nice and attentive. Any time I had the most simply question they were are very helpful. My emails would also be responded to in a timely manner. I must say the nurses are a great contribution to the clinic and the great work that takes place there. Well done! I will miss seeing your familiar faces!
Describe your experience with New Hope Fertility Center.
Everything in the clinic is amazing, from the doctors, nurses, staff, waiting area, soft music in the back ground and even the light scent in the air makes coming to this clinic very easy. I have always felt very comfortable coming to this clinic and enjoyed every visit. Also knowing they have teh bat staff and technology I never had a moments doubt that our treatment here would be successful.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
All the nurses and staff were super nice and very friendly. They always remembered me and made feel comfortable. Thank you! I will miss seeing you.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
Costs were very good and way within budget. We were very happy.
10
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unsuccessful
NPS
4
NPS
4
Age 37 - 38
1 IVF
European
Income $0 - $49K
2nd of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Zhang] seems to be a very knowledgeable doctor and I really love the fact that he is using the Mini IVF and doesn’t feed the patient a lot of medication. Unfortunately I didn’t get to talk to him a lot and can’t say if he was behind my treatment or somebody else even if he was in Charge of my case...[he]is so busy and has so many patients that he doesn’t have time to even talk to you he is there for the initial consult and after that you are only dealing with nurses
Even the nurses [at New Hope Fertility Center] are very busy so is hard to communicate trough them with a doctor. If you go to the clinic or write an email on the portal almost each time it is a different nurse who will answer or some times two of them will answer with different responses...$500 for first appointment. Retrieval process plus frozen egg transfer plus monitoring plus pgt testing for 2 embryos cost me more than $12 000.
How was your experience with John Zhang at New Hope Fertility Center?
He seems to be a very knowledgeable doctor and I really love the fact that he is using the Mini IVF and doesn’t feed the patient a lot of medication. Unfortunately I didn’t get to talk to him a lot and can’t say if he was behind my treatment or somebody else even if he was in Charge of my case.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
If you have other medical problems find doctors to take care of them or monitor you for them because at NH they only check the blood work that are at interest to them not other things that can be related to your fertility issues. Not testing your thyroid hormones or things like that and rose could be very important in your journey.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Doctor is so busy and has so many patients that he doesn’t have time to even talk to you he is there for the initial consult and after that you are only dealing with nurses. If he does make time to talk to you it will be on the hallway for 5 min. I don’t think he even has time to review your chart and lives that to God knows who. You’ll never know who takes care of your case you’re just told what to do and that’s it. You can’t trust the treatment or ask questions because you do not know who to ask since your doctor is not available and every time you are talking to a different nurse or different doctor.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He used a Mini IVF for 5 days :Clomid, Letrozole, Follistim and other 2 days of Letrozole and Follistim then retrieval. For transfer I was doing Progesterone Estrogen, Lovenox and Prednisone. Stimulation was minimal and still got 2 good embryos.
Describe your experience with the nursing staff at New Hope Fertility Center.
The majority of the nurses do not speak very good English and is hard to communicate with them. Even the nurses are very busy so is hard to communicate trough them with a doctor. If you go to the clinic or write an email on the portal almost each time it is a different nurse who will answer or some times two of them will answer with different responses.
Describe your experience with New Hope Fertility Center.
The clinic is very busy so don’t expect for somebody to look closely at your case. They are just looking at your blood work and ultrasound and not any other impact of other disease that you might have. They have a very good embryology they even have a way to mature your eggs if they weren’t when they did the retrieval. Retrieval doctors and transfer doctors were very delicate and I did not need sedation. Be careful with what you pay and keep the receipts. From time to time ask for statements Otherwise they might surprise you with extra bills. Communication is very poor between doctors, nurses and patients. Very hard to get some answers because is hard to get to someone who listens to what you have to say and have the power to do something about it. Technicians sometimes will give you their opinion which is different from the doctors opinion so you will be put in doubt. You’ll never know if what is going on is good or bad you’ll just go with the wave... If I would have had Dr Zhang taking care of me and communicating with me all the time I would have been very pleased because I really trust that he could make a difference for me but since he didn’t and had to deal each time with a different person I am really confused with this clinic and not satisfied with the results as well.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was ok they have 6 rooms for that. Some ultrasound equipment is better than other.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
$500 for first appointment. Retrieval process plus frozen egg transfer plus monitoring plus pgt testing for 2 embryos cost me more than $12 000.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
4
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
LGBTQ
2020, Unknown Success
NPS
8
NPS
10
Age 38
2 IVF
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Middle Eastern
Income $100K - $199K
4th of 5 Docs
8 IUI With Other Docs
4 IVF With Other Docs
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Lana Lipkin] is LGBTQ friendly and culturally competent. She is patient and a good listener. She considers my desires and opinions when creating her management plan. She clearly communicates her plan and strategy and is happy to answer all of my questions in detail...I have only completed 2 cycles with Dr. Lipkin. The first cycle she used Letrizole to gently stimulate my ovaries.
The clinic [New Hope Fertility Center] is well run, clean, organized, and good at communicating. The waiting room is inviting and has snacks and beverages and monitors that indicate when and where a patient is being called for blood/sono/financial/etc. I have found the staff to be 100% kind and compassionate and helpful.
How was your experience with Lana Lipkin at New Hope Fertility Center?
She is LGBTQ friendly and culturally competent. She is patient and a good listener. She considers my desires and opinions when creating her management plan. She clearly communicates her plan and strategy and is happy to answer all of my questions in detail.
What's one piece of advice would you give a prospective patient of Lana Lipkin at New Hope Fertility Center?
Don't hesitate to tell her what is important to you because she will listen and take your priorities into consideration.
During treatment, were you treated like a number or a human with Lana Lipkin at New Hope Fertility Center?
She is a fantastic listener, always willing to explain all the reasons behind her strategy and to answer all my questions.
Describe the protocols Lana Lipkin used in your cycles at New Hope Fertility Center and their degree of success.
I have only completed 2 cycles with Dr. Lipkin. The first cycle she used Letrizole to gently stimulate my ovaries. I produced 4 follicles. After and ovidril trigger, all four were retrieved. Only two were immediately mature enough to have ICSI. The remaining 2 were cultured until they were mature enough and also had ICSI. Only one made it to blastocyst (rated: 312). That single blastocyst was transferred and did not end in pregnancy. The second cycle was again with Letrizole stimulation. I only produced 2 follicles and began to have an LH surge on my own. She monitored my LH (but did not trigger me). They were able to retrieve both eggs and only one reached blastocyst (rated: 411). This blastocyst we decided to freeze due to the stress of Covid-19 (I am an essential worker) and in order give my ovaries a break before attempting to stimulate them again in 1mo in hopes of getting another blastocyst for transfer.
Describe your experience with the nursing staff at New Hope Fertility Center.
The entire staff at New Hope is kind, welcoming, and compassionate.
Describe your experience with New Hope Fertility Center.
The clinic is well run, clean, organized, and good at communicating. The waiting room is inviting and has snacks and beverages and monitors that indicate when and where a patient is being called for blood/sono/financial/etc. I have found the staff to be 100% kind and compassionate and helpful.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine. They offer early hours which allowed me to monitor without missing any work. They move people through in a timely and respectful manner.
Describe the costs associated with your care under Lana Lipkin at New Hope Fertility Center.
Our insurance doesn't cover our fertility treatments but New Hope has significantly reduced prices for patients paying out of pocket. We have been pleasantly surprised by the cost and expected it to be almost twice the cost.
Describe Lana Lipkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Lipkin and I both decided that it would be best to only transfer one embryo at a time. I typically am unable to produce more than one egg that reaches blastocyst anyway.
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
There was a single email from a nurse with my trigger and retrieval time that had a typo in the hour in one portion of the email but was correct in another portion. I emailed back to clarify and got a prompt response with an apology for the error and the corrected/consistent trigger & retrieval time.
8
Doctor
Lana Lipkin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2020, Unsuccessful
NPS
9
NPS
10
Age 40
1 IVF
Unexplained
European
Latinx
Income $100K - $199K
Graphic Designer
3rd of 3 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Olcha is very communicative and you can reach him with a simple email. He makes it a point to meet with you after procedures. My medication changed and he called me on his day off to explain why he wanted to change things around. He's compassionate and very thorough. At our initial consultation he even told us an ideal diet you should have when trying to conceive...
[New Hope Fertility Center] clinic doesnt push all the normal medications if you dont want them. They offer a variety of IVF treatments including a natural IVF which is no stimulating drugs and just a trigger shot to release the egg for retrieval. I was drawn to this practice because they focus on one good quality egg and not the amount of eggs...[cost]about 1500 for retrieval, transfer about 7000. Every monitoring appointment, cost varies
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr Olcha is very communicative and you can reach him with a simple email. He makes it a point to meet with you after procedures. My medication changed and he called me on his day off to explain why he wanted to change things around. He's compassionate and very thorough. At our initial consultation he even told us an ideal diet you should have when trying to conceive. He was the first doctor to mention that and educate me, with all the other doctors I did a ton of research and found out all of this info.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Stay positive!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
He is extremely considerate and even called to talk to me on his day off.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Clomid 2x a day and Letrozole 1x a day. Stopped Letrozole and then stopped Clomid because FSH was rising too high. I did a mini ivf which Dr Olcha thought was a good way to go because sometimes many places use too many drugs and that could harm the egg/embryo. I received 2 eggs, when in the retrieval he actually had one retrieved that was 10 mm (which Ive never heard of, usually they only will retrieve if theyre 18mm). The egg matured and was fertilized but sadly by day 3 failed to grow. I am now on birth control to hopefully get my hormones more balanced for the next try.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff is great. They seem very positive and on point.
Describe your experience with New Hope Fertility Center.
This clinic doesnt push all the normal medications if you dont want them. They offer a variety of IVF treatments including a natural IVF which is no stimulating drugs and just a trigger shot to release the egg for retrieval. I was drawn to this practice because they focus on one good quality egg and not the amount of eggs. They even offer an At Home IVF, which during these times is such a great offering!
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring appointments have great hours. 7-2 pm and they even offer a 6-9. Really convenient
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
about 1500 for retrieval, transfer about 7000. Every monitoring appointment, cost varies, Medications are separate. Freezing of eggs 1500. light anesthesia 150
9
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5