New Hope Fertility Center
Available Resources
Genetic counseling
Acupuncture
Mental health counseling
Nutrition counseling
Administration of shots
Coordinating at-home nursing
is not offered
is not offered
Selling medication
Providing backup medication
New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676
59 assessments
8
Age
29
Treated
2019
Success with this Doc
?
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
Unexplained
8
The clinic [New Hope Fertility Center] is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has... The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.... The billing department is not as well ran as the nurse and sonogram staff.
+ Read more
Age
29
Treated
2019
Success with this Doc
?
Race
Latino, Black or African-American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
Unexplained
8
Describe your experience with New Hope Fertility Center.
The clinic is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process. A Dr. Zhang I believe was the one to do my IUI and my retrieval.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha Brown)
The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
- Provided conflicting information
How was your experience with Zaher Merhi at New Hope Fertility Center?
He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be prepared to not see him, he will not follow up with you.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr.Merhi began with a natural IUI cycle since I already ovulate on my own. I dont know why I dont get pregnant. After it failed he didnt call me or follow up. I called the clinic and told him I wanted to do IVF which his answer was ok no problem and just sent me to a coordinator to explain meds for IVF. I was on clomid 100mg and Gonal F for about 10 days. Again, didnt see him or hear from him. Retrieval was coordinated by nurses and another RE in the clinic was the one to do the procedure.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was the best part of this experience. Everyone is so nice and efficient
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
IVF-4000
Medications- Gonal F and Clomid- 1500
Monitoring per month 800
IUI 800
Egg Transfer 3000 (Havent done this yet but we have to pay it soon)
750 PGS Testing per embryo... we are doing 3 embryos 2250 in total
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7
Age
41 - 45
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
4 IUI, 7 Embryo Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.... The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone.
+ Read more
Age
41 - 45
Treated
2015 - 2019
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
4 IUI, 7 Embryo Freezing, IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
Describe your experience with New Hope Fertility Center.
The wait time for regular monitoring and sono is pretty short -- they run like a well-oiled machine in this regard. They also have good hours 7-2, so it doesn't interfere with work too much. I do believe that the lab / embryology dept. there is quite good and the folks working in the lab are top of the game -- you can email them as well with questions and they are responsive. Herminio (in embryology) is really great and compassionate and helped us through some stressful times. I wish there was more interaction with your primary doctor - -in fact, I didn't even feel like I HAD a primary doctor at all. I sometimes felt like maybe nobody was really focusing on my protocol. Again, I did have success at New Hope in 2015/2016, and it is more recently that I've grown concerned about the level of care I am receiving. NH could potentially be a one-protocol kind of place -- not sure how customized the treatments are. The cost at New Hope is also much more reasonable than other places, so that's a plus (assuming of course you are getting the care you need and want).
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.
Describe your experience with the nursing staff.
The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone. I have had it happen on a number of occasions where I receive conflicting emails info from nurses. Also it has become a big hassle to get your prescriptions called in. They email the protocol to you with your meds and you say, please call into X pharmacy and they respond "please email [insert email] regarding prescriptions." Seems like we shouldn't be worrying about this and that the calling in of prescriptions should be handled better. Caused a bit of stress for me bc I had to repeatedly follow up on prescriptions being called in.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Provided conflicting information
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol. It was kind of - it is what it is at your age. You just need to try again and maybe you will get a good egg next time. I felt like this was a bit disappointment. I'm not sure how knowledgeable he is on the various protocols and research being done in the infertility areas.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Do your research, ask a lot of questions, demand that a specific doctor follow your protocol.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini-IVF: clomid, letrozol and follistim, followed by Ovidrel as a trigger shot. For the transfer, progesterone suppositories and estrogen pills.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Egg retrieval & fertilization (excluding monitoring and drugs) ran around $4500 (with anesthesia). This was pretty reasonable comparatively.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi transferred 2 normals for me -- ended up with one baby.
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10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 8 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
The only weakness I have to say is to really be a bit more organize on some areas. For example, I had done bloodworks already and they kept asking me for particular blood work reports which I had given. ... The clinic’s [New Hope Fertility Center] atmosphere is friendly and open. ... During blood work monitoring, they know I have thin veins and they are careful. ... The embryologist I meet during transfers, super nice and friendly. They show me my embryo on the screen and they really check to make sure it is me and I understand exacting what is going on.
+ Read more
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
Yes
Race
East Asian
Income
—
Occupation
—
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, 8 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Describe your experience with New Hope Fertility Center.
The clinic is amazing. There are more patients than ever. The clinic’s atmosphere is friendly and open. The only weakness I have to say is to really be a bit more organize on some areas. For example, I had done bloodworks already and they kept asking me for particular blood work reports which I had given. They’ve asked me Numerous times and I keep being copies for them. Whoever scans the documents, they need scan better and put it in my file. At one time only, a nurse emailed me my blood work result and protocol. The meds she told me was to take clomid. But that’s for retrieval. I was doing transfers. So one nurse emailed me and corrected it. Also, I keep getting ask if I’m
Allergic to medications. I did tell them so many times yes and gave them the name and still keeps asking me. It’s ok. I learn to answer each time:)
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
From all other fertility clinics we’ve been to, New Hope was friendly. Dr. Zhang and staff were friendly and organized. They saw me as a human being not an object of someone just coming in for treatments. They understand our frustration and our pain. We’ve also endured two stillbirths. They know the pain and heartache of losing two precious babies and trying again and not working. Dr. Zhang is there to questions that’s needing answers. He is always available to talk to without paying...he understands!
Describe your experience with the nursing staff.
We started seeing Dr. Zhang back in 2016 and we are still doing that:) the staff are wonderful. When I come in they know me and don’t need to tell them my name. They input it on their computer and they know I’ve already arrived. During blood work monitoring, they know I have thin veins and they are careful. Nurse are available to talk to and few I’ve met and talked to. They are super nice, cordial and you ask them anything even if it’s embarrassing or disgusting. The sonographers I absolutely love. They know our loses and they are so sweet. They talk to me about how I’m doing and how my day is going. They always try to lift my spirits. Other doctors on site are fantastic. They are friendly and you can ask them anything and they are there to help you. Nurse after my transfers, super sweet. You feel comfortable and they don’t rush you to get up and leave. The staff during transfers, they give me instructions what to do and they are caring too. The embryologist I meet during transfers, super nice and friendly. They show me my embryo on the screen and they really check to make sure it is me and I understand exacting what is going on. Doctors who performs the transfers are friendly and I can ask anything even though he is busy doing what he needs to do.
How was your experience with John Zhang at New Hope Fertility Center?
As a patient, it’s important for me to feel safe and understood. It’s important for me to feel comfortable with people in the clinic and it’s important for me to feel comfortable with doctors. All that I had just said described Dr. Zhang and his clinic. He listens to our frustration and how much impact it’s carrying us and also financially.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
To always trust your gut feeling. Listen and ask millions of questions.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I was preparing for retrieval’s of my own eggs (one or two he sees), he uses minimal meds. Trigger shots when it’s time for retrieval in two days , I don’t remember the meds I had taken.
For preparing egg donor transfers, I have been taking estradiol, promethium....depends on my blood work result if it needs some adjusting I had taken prednisone, progesterone shot on my butt, baby aspirin, enoxaparin injection on my stomach. Sometimes my lining needs to be thicker so they up my use to progesterone sometimes.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
My monitoring experience is great. The ladies who gets my blood has no problem. Although I have small veins, they still manage to get it done. They always ask me if I’m doing ok.
As for sonogram, I love the ladies there. So respectful. I get along well with them. They know how hard and how long and our loses. They’ve become my friends there. Always smiling. :) which I love. Makes my day.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
We’ve been doing fertility for 9 and half long years. My husband and I have seen numerous doctors.
The billing at the Dr. Zhang’s office is very organized. There’s always three there. They know your name and what needs to be paid. They even tell you what it’s for and if the insurance paid or not and explained why. They even have online service to pay online now too. They are friendly.
My husband and I pay out of pocket fertility for nine and half long years. For donor eggs we have $13,200 for 6 eggs. Then they tell us how survived. For example, embryologist will email and tell me they get 5 out of 6 ready to be sent out for genetic testing. Before sending we have to pay $750 per embryo to be tested first before being sent out. Ones we do that we have 7-10 days to wait and they will email with results. Then they will email again and tell us how many survived and how many healthy with grades on them and explanation of their grades.
So imagine having failed donor eggs many many times $13,200 x 5 times. We are financially medically in debt. We need help!
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
When we did our transfer in Cancun Mexico, the doctor there transferred four embryos all the time. Out of three cycles, I was pregnant but resulted in 10 week miscarriage.
Dr. Zhang and his colleague transfers one embryo at a time per rules. He picks the best embryos for transfers.
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7
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
Billing sucks, they [New Hope Fertility Center] don’t get back to you ever. You literally have to harass them. Communication with the nursing staff isn’t the greatest. But the clinic is a well oil machine in a good way. You can be in and out of monitoring in 30 to 45 mins which is great for people who have to work. Very clean facility and the staff is nice. It’s very conveniently located too.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
Describe your experience with New Hope Fertility Center.
Billing sucks, they don’t get back to you ever. You literally have to harass them. Communication with the nursing staff isn’t the greatest. But the clinic is a well oil machine in a good way. You can be in and out of monitoring in 30 to 45 mins which is great for people who have to work. Very clean facility and the staff is nice. It’s very conveniently located too.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I wouldn’t say Mr.Merhi treated me like a number but more like the clinic. Dr Merhi always addresses me by my first time each time he see me.
Describe your experience with the nursing staff.
Sometimes the provide incorrect instructions or dose mix ups and drug mix up. Also I received my email really late in the day
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
- Failed to convey critical information
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was the first doctor in a long time to try to use my own eggs. I was initially going to him for the egg donor program and he told me to try with my own eggs first. When you are with Dr. Merhi he gives you his undivided attention. He answer all your questions and is very personable. He has great bed side manner and makes you feel very comfortable. But yes there is a but.... here are my dislikes... His email response could be better and yes I understand they are busy but isn’t that a part of your job. Also I went two months without seeing him at any of my monitoring although he would provide instructions via email. I am currently still being treated by him so let’s see. I will give another review when everything is completed.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Email! Email! Email! Would be your best form of communication with him.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr Merhi is trying a more natural approach. I am currently on estradiol. He also had me take hgh for an 6 week period. Also he provide me with a free trial of ozone therapy for 8 weeks. I also had an ovarian rejuvenation done as well. After six month of not ovulating I finally ovulated two eggs but the second one was too small. They received one egg and that a lot because the first time I had egg retrieval I had no eggs. But my embryo did not make it to blastocyst. I am now back for my second go at it and it has been 5 months since my last egg retrieval.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
No complaints
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Fairly reasonable
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Didn’t get to the point
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8
Age
42
Treated
2019
Success with this Doc
?
Treatment
2 IUI, 2 IVF, 4 Egg Freezing, 2 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
8
New Hope is a bustling and big clinic. ... I wish that someone had provided a personal orientation to the clinic! It’s so hard to navigate these places under high stress and alone. I didn’t understand processes and felt overwhelmed by self advocacy and confusion. ... Nursing staff is more communicative through the patient portal. ... I’d love a counselor to be on staff permanent and as a feature of care for the patient.
+ Read more
Age
42
Treated
2019
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF, 4 Egg Freezing, 2 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
8
Describe your experience with New Hope Fertility Center.
I wish that someone had provided a personal orientation to the clinic! It’s so hard to navigate these places under high stress and alone. I didn’t understand processes and felt overwhelmed by self advocacy and confusion.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is a bustling and big clinic. I had come from an experience with Dr. Joseph Davis at RMA which was intimate and human to human. Dr. Davis left his practice and since I had frozen eggs with NHFC, I am now with Dr. Merhi. I really appreciate his cheerful optimism and true willingness to try with me. Although the place is high paced and run like a machine, I feel confidence in the practice.
Describe your experience with the nursing staff.
Nursing staff is more communicative through the patient portal. I was slow to understanding this and therefore felt frustration when I wasn’t getting phone calls. Generally the staff is kind, one junior doctor (a female) is not compassionate.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is confident and cheerful and I can truly appreciate that feeling of optimism. He did one of my retrievals and it was so painful, but that was perhaps due to a follicule being, as he put it candidly, “in China”. I don’t interact with him as much as I’d like. I really would love more phone calls but I do feel I can assertively seek him out and will be ensured a response.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Prepare yourself for a big clinic. Alter your expectations if you think this will be a more personal exchange. I am having a very different experience than I had with Dr. Davis of RMA but I believe in the clinic’s competence.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Initially, I went in to freeze eggs. Dr. Merhi suggested I fertilize them as he instructed embryos had better survivability. My status with my partner did not allow the confidence to move ahead so I froze eggs. I tried, several months later (after my relationship ended) two donor sperm IUIs (one with Dr. Davis-RMA and one with Merhi’s staff). IUI was unsuccessful and I wasn’t thrilled that the Merhi’s clinic kept me waiting, delayed in the reception area bc of some administrative error. I made a written comment but did not receive a reply. Now, I’ve moved on to create one embryo and one mosaic embryo. I am on the verge of meeting with my doc to talk about the viability of the mosaic. I am surprised I wasn’t told about mosaics in my first fertilization round / genetics testing, but Merhi says that it wasn’t available then.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Generally, these guys are a well-oiled machine. Only once, after many monitoring experiences that went well, did they have an admin issue and make me wait even though I had been cleared by Finance! The nurses providing the sonograms are generally nice and competent.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Insurance is mercifully covering monitoring (I still pay $40 copay).
The genetics tests is expensive $2-$5K. The retrievals are $1500-2000.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Merhi will move one at a time. Although, and I will find out, he may move 1 normal and 1 mosaic together.
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8
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS
8
Nice facility where treatment is MUCH more affordable than other NYC area facilities. They [New Hope Fertility Center] bill as you go, so you don’t have to plunk down the full cycle costs when you start. Very flexible monitoring hours - 7am - as late as 2pm some days. It can be a bit of a factory at times, and there have been a few days where I’ve had to wait 45-60 min for monitoring.... Limited contact with my assigned nurse. The nurses generally communicate via email which is convenient, though it can be very difficult to get someone on the phone at times.
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS
8
Describe your experience with New Hope Fertility Center.
Nice facility where treatment is MUCH more affordable than other NYC area facilities. They bill as you go, so you don’t have to plunk down the full cycle costs when you start. Very flexible monitoring hours - 7am - as late as 2pm some days. It can be a bit of a factory at times, and there have been a few days where I’ve had to wait 45-60 min for monitoring.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi is kind, communicative and responsive. He always gave me information directly l, and at times bluntly, but emphasized his belief that we will have success.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: MeiDan)
Limited contact with my assigned nurse. The nurses generally communicate via email which is convenient, though it can be very difficult to get someone on the phone at times.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi is thoughtful, on top of the latest developments in the field, willing to think outside the box and incredibly supportive. He is very responsive to emails and always made time for me when I asked either via phone or in person. He even dropped everything he was doing on one day to perform an emergency retrieval after my first retrieval didn’t go as planned. He’s been able to adjust along the way while remaining very positive - almost disconcertingly so at times. Very satisfied with him.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be persistent. He will make time for you but you need to stay in front of him or connect with his coordinator to get on his schedule. He is very busy so don’t be afraid to push!
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF (clomid, letrozole, 150 follistim)
Conv IVF (clomid, letrozole, 225 follistim)
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring hours are very flexible here. Weekdays are 7am - 2pm, weekends are 7am - 12pm which was huge selling point for me. Scans are done by techs and not MDs. Some of were much better than others but nearly all were quite competent.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Consult $350
Unlimited monitoring for 30 days - $800
Retrieval + ICSI + freezing + PGS - 4000
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He prefers PGS tested blasts, eSET but is very open to multiple transfers of day 3 or mosaic embryos.
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8
Age
44
Treated
2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Other
8
Strengths. - they [New Hope Fertility Center] will work with women in their 40s using their own eggs, they have a smooth system during Registration and Monitoring, nice office, great refreshments, the staff working in egg retrieval are very supportive during egg retrieval. ... [Clinic Errors] Not calling in prescriptions ... Weakness- Billing is always done before a procedure giving you the feeling like they think you’re going to run off without paying, they prefer cash rather billing your insurance. It’s a business but they’re too money hungry.
+ Read more
Age
44
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Other
8
Describe your experience with New Hope Fertility Center.
Strengths. - they will work with women in their 40s using their own eggs, they have a smooth system during Registration and Monitoring, nice office, great refreshments, the staff working in egg retrieval are very supportive during egg retrieval.
Weakness- Billing is always done before a procedure giving you the feeling like they think you’re going to run off without paying, they prefer cash rather billing your insurance. It’s a business but they’re too money hungry.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
It’s a very busy clinic with a flat screen TV that you look for your name to get blood drawn, sonogram, and billing. They seem concerned about billing as they want you to pay first. If they made you pay last it would have a different vibe.
Describe your experience with the nursing staff.
When ever I had questions they were always available to answer in person or via email
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
How was your experience with John Zhang at New Hope Fertility Center?
He is very knowledgeable and he doesn’t turn you away if you are over 40. In my case he told me egg freezing should be my number one priority. He said I can make you have a baby at 55 but at 55 I cannot retrieve eggs. Also he suggested MINI IVF based on my endometriosis in which I had surgery for and did a successful retrieval 7 days after my NYU surgery to remove 1 Fallopian tube 2 fibroids and polyp. Dr Zheng doesn’t give up on you and his office is innovative and high tech so they are current in the latest advancements in reproductive medicine.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure you have the time to put into the process because right before egg retrieval you have to go to the office for daily monitoring which is time consuming. The office runs well like a well machine you can be in an out and they have great refreshments. It’s a very comfortable and nice office.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Low dose birth control pills (1/2 a pill for 14 days) 5 - 7 days of Clomid 50mg 1/2 a pill, lupron trigger shot then egg retrieval for MINI IVF. THIS PROTOCAL WILL ONLY YIELD 1 or 2 eggs for retrieval however as a more natural cycle it will yield quality over quantity
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
$800 per month unlimited monitoring
$1250 egg retrieval
$800 for genetic testing
$2700 for embryo testing
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Not yet
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7
Age
34 - 40
Treated
2012 - 2018
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
They [New Hope Fertility] seemed to have a certain protocol and they often made mistakes. I would have to call in and they would agree it was an error then give me another protocol. I also had about 18 mos of waiting in between cycles because they did not do FDA paperwork correctly on my donor eggs so they were unable to transfer my embryos until the FDA did their audit ... They can get you in and out quickly for routine monitoring. easy check in system and billing. ...
+ Read more
Age
34 - 40
Treated
2012 - 2018
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
Describe your experience with New Hope Fertility Center.
They can get you in and out quickly for routine monitoring. easy check in system and billing. clean and beautiful spacious office. The nurses are all kind and will try to give you any suggestions they can to help with your success. Dr are not always available but you can wait to see them or ask a question just need to be patient.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
They seemed to have a certain protocol and they often made mistakes. I would have to call in and they would agree it was an error then give me another protocol. also they were resistent to try different that what they do. for example I was not responding to oral or vaginal estarce. i was desperate to try the patch. they would not prescribe it. I awitched clinics and now my lining is perfect with the patch. I just need a good egg, still in process with new clinic.
Describe your experience with the nursing staff.
They are very compassionate and kind. but the disconnect was waiting f or your protocol instructions it always took way longer than they said it would sometimes the next day. it was frustrating, sometimes they gave me a protocol that I felt was off. I would have to call in and every time I did they did say they made an error and would correct it. It was difficult because I felt like I should be able to trust them but it was maybe too many patients. I don't know.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Canceled a cycle due to clinic error
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang has a very warm caring personality and he works tirelessly. I do wish he would be open to trying different things when I would for example as for different estrace they would not switch it. I feel like if they did I could have had more sucess.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
write everything down keep track of what is working and not working and compare what protocols they give each cycle so you can make sure you are getting the best result.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He was a strong believer in less is more which I get and agree with. But I had a specific issue of thin lining that did not respond well to the estrace they were giving me and we did cycle after cycle where I had to cancel because of poor lining. when I told them I had met people who had great success with using the patch they were not receptive to that so after years of trying with them Left and that was good because now my lining is perfect and I just need to get the right eggs.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
monitoring was the easiest and best part. no stress in and out within 30 mins and they really watched out for you if it was taking more than 15 minutes they were back there moving things along. it was the results and protocol that took til the end of the day or next day to get the info.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
it was very expensive and the prices kept getting higher and higher. when i first started a transfer was 1200 when i left it was 2500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Zhang really likes to implant only 1 embryo at a time he wants that embryo to have the best chance. he will implant mosaics too.
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10
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve
10
When we first came to New Hope, we had already been told by a previous and hospital affiliated clinic that the chances of us naturally having a family were slim, and to start considering other options, which we were open to. However, as one last effort, my husband found New Hope Fertility and we were uplifted after our first consultation with Dr. Zhang.... Strengths: - Throughout our journey, the nurses were great at answering all our questions, and were accessible via their email portal. The staff we met were patient and understanding, especially during the multiple appointments for bloodwork/sono, and doctor check-ins
+ Read more
Age
39 - 41
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 8 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with New Hope Fertility Center.
Strengths:
- Throughout our journey, the nurses were great at answering all our questions, and were accessible via their email portal. The staff we met were patient and understanding, especially during the multiple appointments for bloodwork/sono, and doctor check-ins.
- Very clean, open, bright facility
Weaknesses:
- On very busy days for bloodwork/sono, wait times can be extended. We always tried to get their very early 7:30am/8:00am to avoid long wait times.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
When we first came to New Hope, we had already been told by a previous and hospital affiliated clinic that the chances of us naturally having a family were slim, and to start considering other options, which we were open to. However, as one last effort, my husband found New Hope Fertility and we were uplifted after our first consultation with Dr. Zhang. He explained I had advanced low egg reserve for a woman my age, but that would not be a barrier. I remember him stating that all we needed was one good egg. He managed our expectations by explaining the process, how it takes time, their philosophy and approach to use minimal drugs, and their team would work with us to accomplish our goal.
Describe your experience with the nursing staff.
When we were ready to try for our second child, the doctors and nurses were helpful at helping my body re-adjust, as I had just finished breastfeeding and was not consistently in a menstrual cycle. I trusted their advice. Also, seeing the same nurses from our first time, and the fact that some of them remembered us, we could sense how invested they were in our journey as well.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
How was your experience with John Zhang at New Hope Fertility Center?
When we first came to New Hope, we had already been told by a previous and hospital affiliated clinic that the chances of us naturally having a family were slim, and to start considering other options, which we were open to. However, as one last effort, my husband found New Hope Fertility and we were uplifted after our first consultation with Dr. Zhang. He explained I had advanced low egg reserve for a woman my age, but that would not be a barrier. I remember him stating that all we needed was one good egg. He managed our expectations by explaining the process, how it takes time, their philosophy and approach to use minimal drugs, and their team would work with us to accomplish our goal.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I've learned the entire process takes patience: between waiting for your cycle to start, bloodwork, sonogram, egg retrieval, success of fertilization, success of embryo going to Day 3/5, the ups and downs during any of those steps mentioned, patience & perseverance is necessary; surround yourself with the best possible support team - from Dr. Zhang and team of doctors and those in your personal life to support you during this journey.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
- adjusted pills/hormones based on cycle prior to egg retrieval
- hormones/pills in preparation for egg transfer
- hormones/pills after transfer (successful transfer and pregnancy prior to being released to regular OB)
Describe your experience with your monitoring appointments at New Hope Fertility Center.
- Best to go in early (7:30am/8:00am) to avoid extended wait times during busy morning cycle.
- Nurses and tech staff for blood/sono were great; I was always seen by a doctor afterwards
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
- We were lucky that my husband's insurance assisted us with cost.
- We had a co-pay that we always paid upon check-in
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
When we first met Dr. Zhang, he stated they preferred to do single embryo transfer. However, we were given an option to do up to 2 embryo transfers, but we agreed the single was the best for us.
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5
Age
42
Treated
2018
Success with this Doc
No
Treatment
2 IUI, 3 Egg Freezing
Diagnosis
Uterine Fibroids
5
The facility works very much like a mill. Your name pops up on a screen when you are supposed to go to one room or another and often when you arrive as directed, the nurses don't know why you're there.... The facility was clean and the staff was clearly competent. However, there were frequently billing errors so that's something patients should focus on. New Hope was not in my insurance carrier's Center of Excellence so I paid for all care out of pocket.
+ Read more
Age
42
Treated
2018
Success with this Doc
No
Race
Black or African-American
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 3 Egg Freezing
Diagnosis
Uterine Fibroids
5
Describe your experience with New Hope Fertility Center.
The facility was clean and the staff was clearly competent. However, there were frequently billing errors so that's something patients should focus on. New Hope was not in my insurance carrier's Center of Excellence so I paid for all care out of pocket.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The facility works very much like a mill. Your name pops up on a screen when you are supposed to go to one room or another and often when you arrive as directed, the nurses don't know why you're there.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Provided conflicting information
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang did an excellent job of managing my expectations given my personal circumstances. He was even able to tell me (which he later substantiated via ultrasound) where my fibroids were located based on my description of my menstrual cycles since stopping birth control pills. The RE I saw after Dr. Zhang shared some things with me that suggested IUI was an irresponsible course of treatment for me given the placement of my fibroids. Having said that, I have no regrets about having tried the less invasive procedure because I always would have been curious if we'd gone straight to IVF.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did three cycles of Clomid, only two of which we completed with IUI. A fill-in doctor convinced my husband that the risk of multiples was too great during our first cycle so we didn't do IUI. However, given my age, the chance of pregnancy was so low he needn't have worried we'd end up with multiples. The second cycle the dose of Clomid was lowered and we didn't get pregnant. The third cycle, the dose of Clomid was returned to the original and we didn't get pregnant. However, Dr. Zhang forewarned me that the placement of my fibroids made pregnancy very unlikely.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Approximately $800/IUI cycle
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/A
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8
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
8
side from the great care that I received, It was always so clean, and well organized. Karen at the front desk was always so warm and sweet. I never experienced any doctor or staff member to be rude or nasty. ... It [monitoring appointments] was a very easy and straightforward process. ...Oksana and Joanna were my primary nurses and they were so helpful when in explaining next steps and answered any questions that I have.
+ Read more
Age
31
Treated
2018
Success with this Doc
Yes
Race
—
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
8
Describe your experience with New Hope Fertility Center.
Overall, I was very happy with the clinic. Aside from the great care that I received, It was always so clean, and well organized. Karen at the front desk was always so warm and sweet. I never experienced any doctor or staff member to be rude or nasty. Of course when you are going so often for monitoring and treatments, you may have a bad experience at some point but that's normal.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr Makarov was so patient and took as much time with us as needed. I know that some other doctors in the practice do not always see their patients, but she saw us each time, unless she was on vacation or out of the office which was very rare. She answered every question we had and was always friendly.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Oksana Marchuk)
Oksana and Joanna were my primary nurses and they were so helpful when in explaining next steps and answered any questions that I have. They were always so knowledgable, kind and compassionate.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr Makarov was kind and compassionate and always helped put our minds at ease, even when we got negative results, we moved onto the next step and she assured us that we would get pregnant. We fully trusted her judgement and treatment.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Make sure to ask all of your questions and ask her to be honest with you--she will be and will answer any question you have.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I would go between 8-9am on the day that they would tell me to come in. I would check in, and then wait for blood work and monitoring. Some days would take longer than others, but it really just depended on the day and the amount of people that were there. It was a very easy and straightforward process.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
It's expensive. No way around it, but if you're insurance doesn't cover IUIs and IVF, it's expensive. The costs at NHFC seem to be comparable to that of other clinics in NYC.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Makarov's preference was for us to transfer a single embryo, as she felt there was more risk with multiples.
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8
Age
34
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
The nurses [at New Hope Fertility Center] have been great about walking me through the IVF process and helping answer everything from the “is this normal?” vein of questions to helping me schedule travel around upcoming IVF steps. While it can be difficult to get hold of nurses on the phone at times, they are great with email response and also in person. We have had several nurses really go above and beyond to help explain things and take time with us during this process
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Describe your experience with New Hope Fertility Center.
New Hope has very experienced, smart doctors and their mini-IVF protocol, which I believe they pioneered there, is a great fit for our needs. It can sometimes feel like a bit of an infertility factory (ie impersonal, crowded waiting room, conveyor belt feeling when you go in for monitoring). That said, they are a well oiled machine and pretty much everyone there has been friendly with us, and occasionally gone above and beyond to bring the human touch to our experience. We are generally pleased so far with our experience there.
During treatment, were you treated like a number or a human with Lana Lipkin at New Hope Fertility Center?
Dr. Lipkin is personable and takes the time to answer all my questions clearly and thoroughly each time I meet with her.
Describe your experience with the nursing staff.
The nurses have been great about walking me through the IVF process and helping answer everything from the “is this normal?” vein of questions to helping me schedule travel around upcoming IVF steps. While it can be difficult to get hold of nurses on the phone at times, they are great with email response and also in person. We have had several nurses really go above and beyond to help explain things and take time with us during this process
How was your experience with Lana Lipkin at New Hope Fertility Center?
Dr. Lipkin is no nonsense. She’s not the most “touchy feely” but is compassionate nonetheless. I feel like I’m in very competent hands with her. She is patient and answers all my questions. She has also been good about not pushing us to do a retrieval during cycles that didn’t have many follicles. She doesn’t seem stuck on the clinic’s numbers but instead is focused on helping us get the outcome we want.
What's one piece of advice would you give a prospective patient of Lana Lipkin at New Hope Fertility Center?
You need to advocate for yourself at New Hope in general. If you have questions or want to meet with Dr. Lipkin, ask. It was not offered as often as I would prefer but whenever I requested to meet, I was able to do so fairly quickly.
Describe the protocols Lana Lipkin used in your cycles at New Hope Fertility Center and their degree of success.
My first cycle and my current cycle have both been with a mini-IVF (low dose) protocol. This cycle, in response to issues from the last, Dr. Lipkin made several changes including lowering the dose of the injection and (planning to) leave a full 36 hours between trigger and retrieval instead of the 34 hours that was done last time.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Generally, monitoring is smooth and runs like a well oiled machine. Occasionally, it will take a bit longer on busy mornings. I have noticed a range of thoroughness among the ultrasound technicians. Several times the people didn’t seem to look very carefully or thoroughly for follicles, but others are more methodical.
Describe the costs associated with your care under Lana Lipkin at New Hope Fertility Center.
We are currently under insurance (2 cycles) so it has just been co-pays plus about $500 for mini IVF medications.
Describe Lana Lipkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I have not made it to transfer yet, but New Hope in general and Dr. Lipkin specifically are highly supportive of a single embryo transfer as the default as far as I can tell.
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8
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
The strengths [at New Hope Fertility Center] are definitely the gentle treatment option and the efficiency of the practice operations. The only weakness I would say is that any of the doctors can provide input on your protocol and the treatment could be inconsistent. You can request to have consistency and limit your response to a couple doctors which has made a huge difference for us.
+ Read more
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with New Hope Fertility Center.
The strengths are definitely the gentle treatment option and the efficiency of the practice operations. The only weakness I would say is that any of the doctors can provide input on your protocol and the treatment could be inconsistent. You can request to have consistency and limit your response to a couple doctors which has made a huge difference for us.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang has regular personal check ins and provides adjusted treatment practices to make sure we are being treated personally and in a sensitive way.
Describe your experience with the nursing staff.
The nurses are available to discuss treatment and review directions or protocols.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang and Dr. Lipkin have been amazing during this process and have made every attempt to customize treatment to our needs. The monitoring experience reequires regular blood work and sonograms which have been difficult however we have been able to adjust the schedule to meet our needs and sync up to the staff that we prefer. The office staff and billing department are very transparent and accessible
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
The mini IVF process is a more gentile process than standard ivf and can take more cycles however it is less intense. I would suggest patients visit New Hope Fertility Center first before they go for a full IVF round at another clinic.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
DR. Zhang's mini IVF strategy uses less medication, more regular monitoring and a less invasive procedure. This procedures were done to adjust to our egg reserve and quality which have resulted in positive retrievals however no quality fertilization.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The office is open 7 days a week including holidays and the monitor lists your name after you check in to see where you should go. We have a condition which requires the phlebotomist be very sensitive and they definitely comply with that. The sonograms techs are always up front with results and will sometimes bring in a team leader if more information is needed.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Monitoring was about $600, retrievals and testing would be about $7k
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We have not experienced this as of yet
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0
Age
41
Treated
2018
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
The lobby is nice [at New Hope Fertility Center], and they seem to be well organized on the surface. But they are flashy with no substance. The nursing staff is disorganized, with too many cooks in the kitchen. You have to just know what to do. You wait for your name to flash on the screen to get bloodwork done (it says your chair number). Then you go back to the waiting room to wait for your name & the ultrasound room. To go to the ultrasound room, you walk through the bloodwork area and through a bunch of nurses, who say nothing to you. They do your ultrasound and just leave. Very impersonal, you're just a number.
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
Describe your experience with New Hope Fertility Center.
The lobby is nice, and they seem to be well organized on the surface. But they are flashy with no substance. The nursing staff is disorganized, with too many cooks in the kitchen. You have to just know what to do. You wait for your name to flash on the screen to get bloodwork done (it says your chair number). Then you go back to the waiting room to wait for your name & the ultrasound room. To go to the ultrasound room, you walk through the bloodwork area and through a bunch of nurses, who say nothing to you. They do your ultrasound and just leave. Very impersonal, you're just a number.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Talking to Dr. Merhi for our inital consultation, he was fantastic. Warm, personable and seemed to be very confident. After that, I was basically handed off to nurses and not allowed to speak to the Doctor anymore. Plus, the waiting room is like an upscale DMV.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha, Joanna, Laura, Iris, etc)
Disorganized and awful. The nurses (there are more than I can keep track of) all send you different emails. You ask them a question and the all give you different answers because there's no communication.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to inform you of changes in protocol
- Failed to convey critical information
How was your experience with Zaher Merhi at New Hope Fertility Center?
They push you into not having anesthesia during the egg retrievals at New Hope. I pushed back initially, explaining that my ovaries had a tendency to hide, and that was uncomfortable with just getting an ultrasound. But I trusted them, and did the procedure with only a uterine local. It was traumatizing. They had to bring in a nurse from the other room to push on my stomach to get to my ovary. The constant filling my uterus with liquids made me think of an abortion, which is not what you want to be thinking of when the doctor is retrieving your eggs. They told me it would take 5 minutes, it was closer to 30. Dr. Merhi took a break, as I was in so much pain. He said there were two eggs that he could get to, and I said to just keep going (now I realize that they should have stopped. I was crying and very upset). They kept going, and Dr. Merhi kept apologizing. The egg quality was bad, so neither eggs got past the operating room.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Dr. Merhi seems like a very nice person, but DO NOT GO TO THIS CLINIC. What they do and what they say are two very different things.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He wanted to do mini-IVF, as I have low ovarian reserve. First cycle, birth control pills, then half a clomid for 7 days. Second (cancelled) cycle, birth control pills and 1/4 clomid for 7 days. He said that my previous clinic had been "overfeeding" my eggs, and he'd had much success with this method. No results produced whatsoever.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It felt like an upscale DMV. You checked in, and waited to see your name come up on a TV screen in the lobby that sent you to bloodwork or the ultrasound room.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
It was covered by my insurance.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The reason why we went there - they bank embryos. I'd previously only done fresh cycles, and it wasn't working. They do multiple embryo transfer, but I think that was because of my age.
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1
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
—
1
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with...The clinic failed to inform anything about medications or why the plan was changed...They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Race
—
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
—
1
Describe your experience with New Hope Fertility Center.
Strengths: Mini ivf for anyone looking for less invasive IVF
Weaknesses: Majority of staff is Chinese here, so it is very tough to understand what they are saying including Dr Zhang. No communications about treatment plan/ changes in protocol. Billing is very slow as well. They would keep sending me bills instead of getting it from insurance and would never respond to my emails. Almost feels like a mill..too many people and no personalized approach
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
The staff and doctors at New Hope are just trying to process your blood work and sonogram. They don't take a look at your history and don't remember which medications you have been taking. Dr Liu was never available to answer my questions or guide me about the approach
Describe your experience with the nursing staff.
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to inform you of changes in protocol
- Failed to convey critical information
How was your experience with Zitao Liu at New Hope Fertility Center?
Strengths: None
Weaknesses: Poor communicator. It is nearly impossible to understand what Dr Liu says because of his accent. During one of my Hysteroscopy procedures, he started talking to me in Chinese without thinking that I don't know the language. He doesn't remember your chart and has no clue what he is doing. After my 1st failed embryo implantation, he failed to convey what his plan was to improve chances for 2nd embryo transfer. My 2nd embryo did not implant and he only told me after that it was not a good embryo and had very little chances of implantation.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Do not waste your time to see him.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
I was given Follistim for about 10 days before egg retrieval. Post embryo transfer, I was taking Progesterone in oil shots to help the embryo implant and increase progesterone in blood. My endometrium lining is also on the thinner side, so I was taking estrogen supplements every day
Describe your experience with your monitoring appointments at New Hope Fertility Center.
They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered most of it but i paid around $2k for genetic testing, medications and copay
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
My doctor recommended single embryo transfer as he thought I had a smaller body frame and we should avoid any risks with twins
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10
Age
48 - 49
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
This clinic [New Hope] is open seven days a week for monitoring, which is great. Unfortunately they only do egg retrievals before about 11:30 so that means doing a natural retrieval is impossible and you have to use a trigger. ...The embryology department did not always keep us informed about how many embryos were still surviving. They seem to be extremely busy...The nursing staff seems very busy. Some of them are nice but a couple are uncaring and downright rude;
+ Read more
Age
48 - 49
Treated
2017 - 2018
Success with this Doc
?
Race
Other, Prefer not to answer
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
6 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with New Hope Fertility Center.
This clinic is open seven days a week for monitoring, which is great. Unfortunately they only do egg retrievals before about 11:30 so that means doing a natural retrieval is impossible and you have to use a trigger. I think this is common for most clinics. At least they are open seven days a week. Many clinics close on Saturdays and/or Sundays. As I mentioned, they allow you to do retrievals without sedation if you want, which also saves you $500 and in my opinion is healthier for your brain. They have an in house lab for the standard monitoring bloodwork. They get good prices on outside lab work. Monitoring is much cheaper there than at other clinics I have researched. I don't like the smell they pump in to the clinic. We call it the New Hope smell and our clothes/coats/hair reek of it after being there. We are both very smell sensitive so we wish they would not use any fragrances in the clinic. I have not done any cycles at other clinics so I do not know what the differences are in how much individual attention you get.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
This is a very busy clinic, which allows them to keep their costs low. They are much cheaper than any other clinic I have contacted in America and I have called many. Because of their high volume, I don't think they really have time for a lot of very individualized attention but they do their best. Dr. Zhang is really very nice. All their doctors are very nice. The nurses are hit or miss.
Describe your experience with the nursing staff.
The nursing staff seems very busy. Some of them are nice but a couple are uncaring and downright rude; these ones may not have much empathy for the amount of money the patients are spending or the mental stress of being infertile. In our case, we have spent all of our savings and then had to stop making attempts and then saved again for almost a year to try again because for us it will be a numbers game. The doctors said that my fertility is unusually good for my age but our chances of a baby are better if we can freeze several embryos. We will never regret using all our savings for this and all future savings. However, it is a big sacrifice and it is an all day round trip drive for us every time we go there. I also suffer from extreme motion sickness so when we arrive at the clinic, I am always feeling very ill. Everything about undergoing ivf on a budget is extremely difficult. The doctors seem to understand this but some of the nurses often seem to lack the maturity to understand what the patients are experiencing.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
How was your experience with John Zhang at New Hope Fertility Center?
I think he is kind and has a good personality. He does not have the massive ego that a lot of doctors have. However, he is very busy so you won't see him much. Although you can request to see him sometimes and you can pay another fee to get follow up consultations. I really do not know how good he is because he does not explain why he is doing things in this way instead of that way so I can't evaluate the why of what he does or evaluate his thinking skills. I am a person who likes to understand the reasons that decisions are being made so this is not the best style for me. But I'm not sure that any ivf doctors really explain much about their decisions to the patients.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
This is a busy clinic. It can be frustrating sometimes as a patient because you can feel like a widget on an assembly line. On the other hand, there are some ways that they automatically personalize the service in ways that other clinics do not. For example, you get to decide for yourself whether you want to use sedation for egg retrieval or not. I prefer not, which saves us $500 each time. I also do not like sedation so I am happy I can choose not to use it. Most ivf clinics will not allow you this choice. I have inquired at many clinics and 99% force you to use sedation even if you are only retrieving one to three eggs. I do not think that is a reasonable approach and I think it is disrespectful to the patient to take away their right to make medical decisions about things that are not truly a necessary part of a procedure. I think allowing the patient this choice is part of the general approach of respecting the patient so this is one of the things I love about New Hope.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I mostly did natural cycles with mini or ultra mini ivf a couple times. This is because I am at an age where I don't have many eggs to conventional just would not do anything beneficial for me and would have some negatives. We have two five day blasts frozen. We did not pgs test them so we do not know if they are aneuploidy. We were told that at my age, the likelihood is that they will not have normal chromosomes. The clinic let us decide whether to test them and did not pressure us either way. We are trying to collect and freeze several five day blastocysts while we can and implant later.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring is very efficient. You go when you can get there and the wait is usually not that long.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It depends on what you do. It is much cheaper than most clinics if you are paying for your own cycles. We have never had insurance which covers ivf so I have no idea how that would work.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
It seems that the doctor and clinic overall prefer to implant one embryo because they feel this gives the overall highest chance for success. But I think they allow the patient to decide this within reason.
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8
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Unlike other clinics that have limited monitoring hours, New Hope offers monitoring from 7am - 2pm, which is great. I have definitely felt like a number there, but sometimes that's fine. Sometimes I just want to get in & out as fast as possible. The best days I was done in 20 min. The worst I wasn't properly input into the system and waited over an hour just to get the blood draw. Many of the doctors are not native English speakers and some have challenging accents. I appreciate that this clinic is independent and values new research.
+ Read more
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with New Hope Fertility Center.
They see a lot of people. Unlike other clinics that have limited monitoring hours, New Hope offers monitoring from 7am - 2pm, which is great. I have definitely felt like a number there, but sometimes that's fine. Sometimes I just want to get in & out as fast as possible. The best days I was done in 20 min. The worst I wasn't properly input into the system and waited over an hour just to get the blood draw. Many of the doctors are not native English speakers and some have challenging accents. I appreciate that this clinic is independent and values new research.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi always found time to speak with me whenever I asked. And he always responded to my emails quickly. I felt like my protocols were always specific to me and they never tried to fit me into a general protocol. Most of the nurses are great. Not every day was perfect but most were just fine and efficient.
Describe your experience with the nursing staff.
Many are great. Some are more chatty & personable than others. New Hope does a lot of monitoring, so I definitely had favorites. I have found the post retrieval nurses to be my least favorite. They are inattentive & occasionally rude. This may be due in part to a language barrier and cultural differences.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi explains everything very clearly and is always happy to speak with me or email with me whenever I have questions or concerns. He's a little bougie, but always friendly & kind. He does research once a week, which I like. He's paying attention to all the latest research.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be clear about your priorities. Dr. Merhi will make best efforts to accommodate.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He used birth control pills to prep cycles. He, like the other doctors at New Hope, is comfortable with low or no dose protocols. I also used clomid at the beginning of cycle a few times. I've never made more than 6 eggs tops, but that's fine there. They aim for quality over quantity, which fits my body better than traditional treatments.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It's fairly well-oiled machine. Some days were better than others. Some times of day are better than others too.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The cost is significantly less than the other clinics we looked at. The procedures are less costly and they prescribed fewer medications at lower doses.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi is very against multiple embryo transfer.
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10
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
The clinic [New Hope] is the most comfortable atmosphere I've ever been in.... The front desk staff is always helpful and pleasant...the nursing staff is very diligent in answering questions ordering medication and making sure that you have everything you need to undergo treatment....Monitoring is set up in the most efficient and caring way. You check in and then look for your name to pop up on the screen signaling it's your turn. Nurses nd staff are always friendly and efficient and they get to know you personally.
+ Read more
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
Describe your experience with New Hope Fertility Center.
The clinic is the most comfortable atmosphere I've ever been in. As soon as you walk in you smell relaxing scented oils and hear beautiful meditation music playing in the background. It's very bright and spacious. Plenty of comfortable seats and a large beautifully lit fish tank that you can gaze upon. They have big tv screens where your first name and last initial pop up so that you know it's your turn to go in for either blood work or sonogram. The front desk staff is always helpful and pleasant . They offer wonderful refreshments such as coffee tea and cucumber lemon water as well as healthy snacks such as fruit and oatmeal cookies while you wait. It's such a relaxing place.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
Dr. LIU is the most positive and motivated fertility doctor that I hve ever met. He passes along his enthusiasm and profound insight onto his patients. He is honest caring and very proactive always trying to tweak treatment to get the best possible results. As a woman in her 40's with DOR and tubal related infertility, I had gone to another fertility center where I was always left feeling discouraged and told on several occasions that I should consider donor eggs. I made a decision to leave this other reputable clinic and opted to give New Hope and Dr. LIU a chance. I'm glad I did. From the very beginning I was treated with the utmost respect and care and was told for the first time that I could have a baby using my own eggs. At first I was skeptical after all I had been told at the previous clinic but after 2 ivf cycles with Dr. LIU, I was able to create 3 embryos. Dr. LIU has encouraged me every step of the way and even when I said that maybe I would consider donor eggs, he said no ..I believe you can have a baby with your own. This brought tears to my eyes and hope to my heart. Dr. LIU is very passionate about helping his patients no matter what their medical issues are. I appreciate him and everyone at New Hope they truly gave me my hope back when I was in a very dark place. I am trying to gather financing for 1 more ivf cycle/transfer so that we can finally try for our baby. Dr. LIU is someone I would highly recommended to anyone. He is innovative and always encourages you to believe that anything is possible.
Describe your experience with the nursing staff.
The nursing staff is very diligent in answering questions ordering medication and making sure that you have everything you need to undergo treatment.
How was your experience with Zitao Liu at New Hope Fertility Center?
Dr. Liu is very insightful caring and innovative. He doesn't give up in the face of challenges or set backs. He modified treatment plans for the best possible outcome. He communicates with you every step of the way and is always encouraging you along the way.
I highly respected him for his honesty and would recommended him to everyone.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
When visiting Dr. LIU it is best to be as informed as possible about your specific needs and concerns. Dr. LIU will answer all of your questions with detailed explanations. He almost gives you a mini lesson in such a sweet way if you truly want to understand something more in depth. Bring all your questions no matter how insignificant they may seem he will be happy to answer them.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Dr. LIU prescribes 1/2 dose of bcp's prior to starting a cycle for 10 day only as to not over supress my ovaries.
I was also put on Clomid and Letrozole to stimulate multiple follicle development which I responded to nicely.
I used a mini ivf protocol with minimal gondateopin injections ( gonal f) 75-150 for about 10-12 day.
Cetrotide was used the last 3 days of stimulation in order to prevent ovulation.
Lupron 20 mg was used as a trigger shot along with 1/2 dose of Ganirelex.
This cycle resulted in 7 eggs retrieved
5 fertilized 2 made it to Blast.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring is set up in the most efficient and caring way. You check in and then look for your name to pop up on the screen signaling it's your turn. Nurses nd staff are always friendly and efficient and they get to know you personally. I loved how efficient and easy monitoring is.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
A typical IVF cycle for egg retrieval and fertilization under a mini ivf can cost up to $4500-5500.
Depending if you are doing a frozen 5 day or fresh 3 day transfer. There is a separate flat rate monitoring fee of $800
Medications is separate and I acquired it through my insurance with co payments.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. LIU recommended multiple embryo transfer due to my age in order to increase pregnancy chances.
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10
Age
39
Treated
2018
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
—
10
NHFC has been our lifesaver. I initially came to NHFC in 2009 to where they helped my husband and I conceive a healthy, beautiful, baby boy (8lbs 9oz). ... This place was our last hope and I am forever grateful to the staff of NHFC for making our dreams come true. ... The nursing staff was professional, personable, and available. ... I traveled from Arkansas for their services and would do it all over again. Thanks NHFC! Also, the new facility is phenomenal!
+ Read more
Age
39
Treated
2018
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
—
10
Describe your experience with New Hope Fertility Center.
More of the risks and what to expect. I learned that I had diabetes in the early stages and this was to no fault of the staff. I should've performed more research on my end regarding my health status.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi personally called me and was very refreshing in talking about the process. Very warm and nice.
Describe your experience with the nursing staff.
The nursing staff was professional, personable, and available.
How was your experience with Zaher Merhi at New Hope Fertility Center?
NHFC has been our lifesaver. I initially came to NHFC in 2009 to where they helped my husband and I conceive a healthy, beautiful, baby boy (8lbs 9oz). I had 5 FET in which the first two cycles failed. Once they juiced me up with progesterone on the 3rd cycle, it was smooth sailing.
MY FET were all blastocyst stage in which we were excited and blessed.
This place was our last hope and I am forever grateful to the staff of NHFC for making our dreams come true.
We recently came back to NHFC in Nov 2018 to where they blessed me again with the hopes of being a mom again. Dr. Merhi is extremely personable and made the experience amazing. I was surprised when I received a phone call from him as we went through the process. The procedure was smooth! I will refer anyone to this facility. Dr. Merhi is definitely a gift from God! I traveled from Arkansas for their services and would do it all over again. Thanks NHFC!
Also, the new facility is phenomenal!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Trust the doctor!
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
The protocols remained the same prior to the transfer. 2 Estradiol pills a day and 1 m/l injection of progesterone oil.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Very affordable! I have great insurance! The FET prices are affordable without insurance.
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4
Age
37
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
4
Strength [at New Hope Fertility Center]: they don’t give up on you and don’t tell you to go for donor egg. They have an amazing lab. Weakness: they too won’t change protocol and they treat you like a number. AWFUL nursing staff. No contact with anyone when you have questions. No one is accessible...While I was miscarrying in the ER, I’m hysterically crying, in my stretcher and I call them to let Dr Zhang know ... Liliana answered (the receptionist) and said “you are no longer a patient here”.
+ Read more
Age
37
Treated
2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with New Hope Fertility Center.
Strength: they don’t give up on you and don’t tell you to go for donor egg. They have an amazing lab.
Weakness: they too won’t change protocol and they treat you like a number. AWFUL nursing staff. No contact with anyone when you have questions. No one is accessible.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Never got to speak w the Zhang.
Nurses wouldn’t even call you. They send you an email with your instructions. If you have questions it’s impossible to get in touch with them
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: All of them )
Terrible!!! Awful!!!! I would expect the doctors to be cold, and nurses to be warm but frankly it was the opposite here. They send you a generic email with instructions. It’s a template. If you have questions they won’t answer you. And if you call them the receptionist (liliana) will never connect you.
While I was miscarrying in the ER, I’m hysterically crying, in my stretcher and I call them to let Dr Zhang know ... Liliana answered (the receptionist) and said “you are no longer a patient here”. (I was 7 weeks and never discharged to my OB). As I’m crying in the phone, begging her to connect me to my dr she continues to passive aggressively tell me “I graduated” and was no longer a patient there.
Long story short —- after that traumatic experience, I made a formal complaint the following week. The supervisor told me liliana had put in her resignation the week prior so “that’s probably why she was behaving that way” .... fast forward two months, Liliana is back. I speak with supervisor as to how she can work there with how she treated me and refused to connect me, a patient, to my dr while I’m in the ER miscarrying. The supervisor said “we gave her extra training afterwards”
Terrible. Need I say more
How was your experience with John Zhang at New Hope Fertility Center?
Though he got me pregnant with normal pgs girl, I miscarried. And each cycle after that he refused to listen to me or change protocol. I noticed a trend with my labs during monitoring, which I was right about, but he just didn’t care
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen to their concerns
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr Zhang originally said it would be mini ivf. But it wound up being ultra mini ivf with clomid only (one cycle he used letrozole).... each cycle I only produced one follicle. And I pay out of pocket. I asked if we could stimulate me more, given I’m Paying for a retrieval for one egg, but he kept saying no
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
affordable
Retrieval $1250
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/a I only had one embryo
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10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
The clinic [New Hope Fertility Center] have these big boards to tell each patient, were they need to go, for US, or blood work, every one is so organized, and empathetic, and makes you feel home, and they ban any one to talk over the phone, which is great, as there is a dedicated area where you can use your cell phone, and a small as it may seem, they make sure, always, coffee and crackers, are available, and well taken care of, basically you never feel that you are not attended to
+ Read more
Age
34
Treated
2018
Success with this Doc
Yes
Race
Middle Eastern
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
4th of 5 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with New Hope Fertility Center.
The clinic have these big boards to tell each patient, were they need to go, for US, or blood work, every one is so organized, and empathetic, and makes you feel home, and they ban any one to talk over the phone, which is great, as there is a dedicated area where you can use your cell phone, and a small as it may seem, they make sure, always, coffee and crackers, are available, and well taken care of, basically you never feel that you are not attended to
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr.Merhi, was so passionate, and positive, and that was one of the main factors, that made me continue with him
Describe your experience with the nursing staff.
The Nursing staff, were compassionate, positive, very responsive, and makes you always feel, that things will work
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr.Zaher Merhi @ nhfc, was really empathetic, and knew exactly what I was going through, and I will not name the institutions, I've been to, but 2 big institutions in New York, and one in Michigan,and one of the doctors there told me, you can start thinking about "Menopause", and am only 32yrs old, and none of them had the time, or the ambition, even to continue, but here in New Hope, they used the minimal stimulation, and everyone in the clinic was extremely positive, encouraging, sympathetic, and they never let you down, and keep going on, needless to say, they make you pay only procedure by procedure, and whatever can be billed to your insurance they will do so, not like any other fertility center, to which we have been in 3 before, where they want you to pay in full in advance.
Dr.Zaher Merhi, had the best attitude, with great knowledge, and with his attitude, everything was possible.
I would recommend him to anyone, with no reservation whatsoever.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
If you have a problem with fertility, please do not shop around, big names can fool you sometimes, go to Dr.Zaher Merhi
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr.Merhi, used the minimal stimulation technique, and that was one of the very big pitfalls, other fertility doctor stick to, and even when the 1st cycle, did not work, Dr.Merhi, added the steroid and aspirin
Describe your experience with your monitoring appointments at New Hope Fertility Center.
They were very convenient and easy to know
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
They were quite reasonable, and definitely lower compared to peers
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr.Merhi, showed us, detailed studies, that it's in the best interest of the mother and the baby to have single embryo transfer, and we agreed.
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3
Age
44 - 45
Treated
2016 - 2017
Success with this Doc
No
Treatment
5 IUI, 6 IVF
Diagnosis
Poor Egg Quality, Unexplained
3
At times the nurses [at New Hope] weren't helpful; which led to the feeling of not being satisfied....strengths - his [Dr. Zhang] protocol is more rogue than most. Non-traditional and the costs are less. The phlebotomists are good. weaknesses ..The staff is not great, some of the nurses are inexperienced & do not know how to administer an ultrasound, et al.,..i had to ask repeatedly for my chart to be sent out; and when I first began instead of looking at my previous results from my other RE; they misplaced them and I had to resend.
+ Read more
Age
44 - 45
Treated
2016 - 2017
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
5 IUI, 6 IVF
Diagnosis
Poor Egg Quality, Unexplained
3
Describe your experience with New Hope Fertility Center.
strengths - his protocol is more rogue than most. Non-traditional and the costs are less. The phlebotomists are good.
weaknesses - You end up paying just as much, if not more, than you would at a traditional facility. The staff is not great, some of the nurses are inexperienced & do not know how to administer an ultrasound, et al.,
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
There was never a time that I could speak with the doctor and there were way too many patients at once. At times the nurses weren't helpful; which led to the feeling of not being satisfied.
Describe your experience with the nursing staff.
Most were nice, and competent. There were a couple that were very responsive and got back to you quickly; while the others were more curt and I felt viewed me more as a box that they needed to check off by the end of their day.
What specific things went wrong at New Hope Fertility Center?
- Lost paperwork
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
How was your experience with John Zhang at New Hope Fertility Center?
I only saw Dr Zhang once for the initial visit and then for about 10 minutes 1/2 way through my full treatment. Upon my initial visit I spoke with him about how i did not want to experience feeling like a number or that I was in an assembly line, and of course that was exactly what I experienced.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Not to expect too much communication. That you will have to do a lot of your own research. Make sure that all of your tests are done and be your own advocate.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I do not remember the name of the protocol that he put me on. The first round was more aggressive than the other ones; but I used the following medications
Birth Control pills - - which I told him that I was nervous about, due to the fact that they can make fibroids grow...he (or the nurses) would tell me they weren't anything to worry about
Clomid
Ganirellex
Follistim
Describe your experience with your monitoring appointments at New Hope Fertility Center.
My monitoring was pretty simple. I did appreciate the large window of time that was allotted and I was able to usually be in/out within 45 mins.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
A good portion was covered by my insurance. However, I spent roughly 10,000 OOP (between medications, costs of retrievals and the anesthesia)
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I never got to the transfer stage with his facility, so I can't comment on that. Had I, I would have preferred to transfer more than one at a time.
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6
Age
44
Treated
2017
Success with this Doc
No
Treatment
1 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
6
NHF's strength is their efficiency, you are not waiting for blood work-ultrasound more than 30mins ever, results from that days monitoring is emailed, with all vital information and instructions within 2 hrs of leaving the clinic...The weakness is the lack of contact with any direct person, you are talking to various nurses, doctors, and admin-financial staff....At one point my payment was put on someone else's account...
+ Read more
Age
44
Treated
2017
Success with this Doc
No
Race
Latino
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
6
Describe your experience with New Hope Fertility Center.
NHF's strength is their efficiency, you are not waiting for blood work-ultrasound more than 30mins ever, results from that days monitoring is emailed, with all vital information and instructions within 2 hrs of leaving the clinic. The cost for mini-ivf is great if you have the time to go slow, (ie younger patients).
The weakness is the lack of contact with any direct person, you are talking to various nurses, doctors, and admin-financial staff. At one point my payment was put on someone else's account, although I had just handed them my credit card with my name on it. I also had to fight to get balances removed for treatment that was not performed. I had by chance caught the mistake because I asked for a ledger with all treatment that I was charged for because the bill for the 2nd cycle was more than the 1st, even though I did the exact protocol.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
After the first appointment with Dr. Zhang, I was basically put on auto-track for the 3 cycles I did with NHF. Never was there a change discussed after any cycle or summary/thoughts, unless I asked to do something different. The office is very streamlined, and efficient, so much so, there is a lack of personal interaction. Also, I had had a bad experience with the staff from my first clinic, without any thoughts to my feelings a doctor that treated me from that clinic should up at an egg retrieval at this clinic, since this procedure is timed, I felt I had no choice but to allow him to do the retrieval. I almost did not go back for the next cycle I was so distraught.
Describe your experience with the nursing staff.
The nurses were all very pleasant and all had good beside manners. However, because you are not assigned to a particular nurse, there is no one to directly to talk to if an issue arises.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang, was very upfront and blunt about what my expectations should be, in some ways, I as a patient appreciate that. He is very focused on his research side of his practice, that I think he is too busy to really be focused on the everyday goings on in his clinic.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Be prepared for a very academic discussion, and don't expect any type of handholding. There is very little direct communication with this doctor, the rest of the team will be your main contacts.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Because I had had several cysts with my first doctor, I sought NHF because of there mini-IVF protocols for patients with PCOS. I did 3 late luteal phase mini-ivf cycles using letrozole, clomid, and gonal-f, with lupron after the first retrieval to allow for a second retrieval in one cycle. The rationale was that we could stimulate the lagging follicles to get more eggs per cycle. I was able to get two embryos during the first 2 cycles, they were sent out for PGS testing and came back abnormal and per the labs protocols, they were discarded.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was very efficient and the window of time to go in was very reasonable.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Mini-IVF costs were very reasonable at nearly less than half the cost compared to conventional stimulation protocols. Also, out of pocket expenses such as PGS and ICSI were less than at institutional clinics.
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0
Age
41
Treated
2017
Success with this Doc
No
Treatment
1 IVF, Donor Sperm
Diagnosis
—
0
The clinic [New Hope] itself is pleasant enough except the waiting area has a very strong perfume/air freshener that was hard to tolerate. Strength: everything is on site. Weaknesses: One size fits all treatment model, lack of transparency, genetic screening is not thorough, there is no personal attention, treatment is dragged out over many many weeks unnecessarily...One nurse, Gina, was quite attentive and compassionate. The rest were somewhat robotic.
+ Read more
Age
41
Treated
2017
Success with this Doc
No
Race
European, Native American
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
—
0
Describe your experience with New Hope Fertility Center.
The clinic itself is pleasant enough except the waiting area has a very strong perfume/air freshener that was hard to tolerate. Strength: everything is on site. Weaknesses: One size fits all treatment model, lack of transparency, genetic screening is not thorough, there is no personal attention, treatment is dragged out over many many weeks unnecessarily.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I had hardly any face time with the doctor and was never given any explanation of my test results or prognosis.
Describe your experience with the nursing staff.
One nurse, Gina, was quite attentive and compassionate. The rest were somewhat robotic.
What specific things went wrong at New Hope Fertility Center?
- Failed to inform you of changes in protocol
- Lost or damaged samples
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed disinterested in patient relations and had a formulaic approach to treatment planning. It was my first time seeking treatment and I didn't know what questions to ask. I took for granted that I would be directed toward the best course of treatment and unfortunately trusted his judgment. When I did ask questions based on my own research, responses from Dr. Zhang and most staff were often vague or evaded altogether. For example, I did not have an AMH test, which would have helped me decide whether to proceed to IVF using my own eggs. I was also advised to do an egg retrieval (for $4,000) for just one egg. When I asked questions about both of these things I was given either no answer or confusing information that left me feeling like I was worrying for no reason because this was how fertility treatment worked. When I switched to a different clinic I was advised that an egg retrieval for less than 6 eggs is not worthwhile. I was also told that the genetic testing I did at New Hope (for $200) only tested for 5 markers instead of the recommended 281 markers so I had to repeat it. At the new clinic I had an AMH test and an HSG (New Hope did not inform me about either of these tests) and was quickly able to make an informed decision about my next step.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I would not recommend this doctor.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Two months on BC pills with weekly monitoring (waste of time and money). Clomid and Femara. Lupron injection.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Relatively fast and simple.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Genetic screening $199 (useless), monitoring flat monthly fee of $800, egg retrieval $4,000 (even one egg)
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7
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
7
They [New Hope] have really flexible hours for monitoring, between 7am-2pm, which is amazing compared to many other clinics. The retrievals/transfers are also done in the same facility so you dont have to pay an extra hospital fee of $1005 like over at Cornell and NYP. Hated the billing department! Took them 4 months to correct an insurance payment and apply the credit to my account...I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
+ Read more
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Race
East Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with New Hope Fertility Center.
Strenth: everything is done in house so blood results and sonos are quick. They have really flexible hours for monitoring, between 7am-2pm, which is amazing compared to many other clinics. The retrievals/transfers are also done in the same facility so you dont have to pay an extra hospital fee of $1005 like over at Cornell and NYP.
Hated the billing department! Took them 4 months to correct an insurance payment and apply the credit to my account.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The nurses and techs working in the clinic were always professional and courteous. I understood the dr was very busy as the clinic was always quite busy and crowded, but I would have liked more face time with the dr since most emails and correspondence on next steps were always from nurses.
Describe your experience with the nursing staff.
Nurses were very friendly and helpful in clinic, but were a little slower in response via email. One time they emailed me regarding medication dosage and I replied back to them and needed another refill and did not hear back until the next day, which was a problem because I needed the medications the night before
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
How was your experience with John Zhang at New Hope Fertility Center?
I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask all your questions, be straightforward, dont expect hand-holding
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mild IVF - started with estrace priming, then clomid, letrozole pills, and follistim injections starting at 75iu. Continued with a mix of clomid and letrozole pills, and varying dosages of follistim(from 75-150iu) up until lupron trigger and then retrieval
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The clinic had monitors on the walls that called your name up when it was your turn to get blood drawn or to go inside the the sonogram. I appreciated this aspect of their monitoring system, instead of relying on someone calling out my name. I was able to go to the appropriate station as I saw my name come up
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I did not have insurance coverage so it was put of pocket. Mild ivf cost about$6,000 which included cost of medications. Luteal Phase retrieval cost $250. And PGS for one embryo clst $750
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10
Age
44
Treated
2017
Success with this Doc
No
Treatment
IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I have been at NHFC for a few years..first egg freezing mini ivf then fertilizing my frozen eggs. Dr Zhang is more blunt and honest and well versed in the science.. but he could work in softening the delivery. I like that he doesnt sugar coat bc i trust him. Dr Liu is well just better at delivery, more empathic to what we are going through as older women. He makes me feel like a woman in his family and that makes me feel hopeful-while hes still remaining very honest. Hes a gentle soul.
+ Read more
Age
44
Treated
2017
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with New Hope Fertility Center.
Strengths-their bread and butter is women over 40 and difficult cases. It has excellent flexible monitoring times 7 am-2 pm-perfect for the working woman! Large welcoming space.
Weaknesses-they are getting quite big and heavy traffic. Maybe add more doctors..Maybe also facilitate a way for existing patients to have a forum to meet up and discuss (through their own volition) their issues to know they are not alone
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
I have been at NHFC for a few years..first egg freezing mini ivf then fertilizing my frozen eggs. Dr Zhang is more blunt and honest and well versed in the science.. but he could work in softening the delivery. I like that he doesnt sugar coat bc i trust him. Dr Liu is well just better at delivery, more empathic to what we are going through as older women. He makes me feel like a woman in his family and that makes me feel hopeful-while hes still remaining very honest. Hes a gentle soul.
Describe your experience with the nursing staff.
great professional women. i like them-but they could be a bit better at talking a bit more with patients. But i guess since the place is always busy they dont have much chit chat time
How was your experience with Zitao Liu at New Hope Fertility Center?
hes kind and sweet..very empathic and makes you feel like a special patient. As I stated earlier, hes well versed, excellent fertility doctor, with the added empathic and kind delivery mode. As an older woman, he gives you the facts straight, but while still taking care of my emotional state.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
listen carefully,,he has an accent so speaks slower..
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
mini ivf, luteal phase, as this is what my body reacts to better. I have had several rounds of mini IVF and egg freezing..20 eggs fertlized with donor sperm, made 7 embryos, of which 4 were mosaic, and 1 embryo which remains untested.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
moderate...$2000 for extraction and $800 for monitoring (when not covered by insurance) $1000 freezing, $1000 fertilizing
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3
Age
39
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Immunological, Unexplained
3
The office [New Hope] itself operates like a well oiled machine. There was no consistency with nurse staff. I was passed around and couldn't depend on any one person to answer my email etc...New Hope is a clean, well run office. The Mini IVF approach works for those that want a low stimulation that mirrors most natural cycle. Communication is what this office lacks as there were a few disconnects in our journey. Most of the challenges were in the implant stage vs retrieval.
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Immunological, Unexplained
3
Describe your experience with New Hope Fertility Center.
New Hope is a clean, well run office. The Mini IVF approach works for those that want a low stimulation that mirrors most natural cycle. Communication is what this office lacks as there were a few disconnects in our journey. Most of the challenges were in the implant stage vs retrieval.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
Dr. Zang was my original doctor I had received consultation and during the retrieval process. I was switched over to Dr. Liu last minute and he knew nothing about it me and it was apparent.
Describe your experience with the nursing staff.
The office itself operates like a well oiled machine. There was no consistency with nurse staff. I was passed around and couldn't depend on any one person to answer my email etc.
How was your experience with Zitao Liu at New Hope Fertility Center?
I felt rushed, the service was very generic. There was uncertainty particularly with when I was ready for the implant. He was rushed and I never had the assurance I needed. He was passed over to me in a very dismissive way and his accent was so strong at times, I would have to ask him to email me as I could not fully understand.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Ask for Dr. Zang instead.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF that included estradiol pills daily and follistim injections. Ovidrel was used to stimulate the final follicle(s) maturation and to initiate the trigger before Egg Retrieval.There was consistent blood work done at their facilities.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
monitoring appointments themselves were easy but the communication disconnect came into play when determining my lining was Ok to move forward with implant.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Dont recall all the costs but the biggest thing to consider is that its $200 per lab appointment. You can pay $800 a month for unlimited. This was what we hadnt planned would be most expensive as they constantly had me come in to determine whether my levels and lining was ready for implant. Took too long and too much money.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang whom presented himself as handling everything only to later pass me on to Dr. Lui explained that he felt confident that this Mini IVF would yield about 4 eggs. He suggested I run PGS genetic testing to ensure only the best embryos are selected. 4 were actually retrieved and 2 passed PGS. New Hope was opposed to having implant both at the same time but we went ahead with implanting both (5 day/PGS tested) embryos at once.
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0
Age
38
Treated
2016
Success with this Doc
No
Treatment
3 Egg Freezing, IVF
Diagnosis
Male Factor
0
I found the technology at the practice [New Hope] from the waiting room to the email system, nice, but the billing department was a disaster. They overcharged me constantly and even once, held a payment over my head the day before a retrival, saying i couldnt have the procedure done unless I paid the bill. It was only submitted to my insurance a week beforehand and had not been processed. They made assumptions about my plan and charged me for things my insurance covered.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Egg Freezing, IVF
Diagnosis
Male Factor
0
Describe your experience with New Hope Fertility Center.
Pro- high tech, convenient location, smaller, more friendly than other clinics, sat hours for cyro and other appts
Cons - Disorganized billing, no dedicated dr or nurse, you never see a dr, Waited 3 HOURS for a transfer once with little updates or sympathy
Describe your experience with the nursing staff.
They do everything by email which is fine unless you have questions. often times questions go unanswered, i had meds not called in, and problems not addressed because you dont have a dedicated nurse. The volume is too high and they are not responsive via email and i have often called 3x to get someone on the phone to only be told they will call me back. I went into a procedure without having antibiotics or anxiety meds i requested more than 3x.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to inform you of changes in protocol
- Failed to convey critical information
How was your experience with John Zhang at New Hope Fertility Center?
The Dr was nice and very straight-forward. I found the technology at the practice from the waiting room to the email system, nice, but the billing department was a disaster. They overcharged me constantly and even once, held a payment over my head the day before a retrival, saying i couldnt have the procedure done unless I paid the bill. It was only submitted to my insurance a week beforehand and had not been processed. They made assumptions about my plan and charged me for things my insurance covered. It was extremely frustrating. And the lack of seeing a dr was really irritating. I did mini-IVF and we were freezing eggs due to male infertility. They did not explain the importance to freezing embryos vs. eggs and i feel like I wasted a lot of time and money doing treatments and retrievals.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Push for information and check your bills very carefully.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was easy. The hours were very expansive so you didnt have to rush to be in line like other clinics to be seen in a small window.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I have benefits via my employeer so I shouldnt have paid anything other than for meds. Every bill had to be scruntized with Blue Cross as this clinic made assumptions about my plan. They ended up cutting me a check for almost $1000.00 of which i was over charged. I'm pretty sure i still over-paid but was so annoyed with them, I moved on. Too stressful and they're so rude.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The mini-IVF was a waste of time for me. We only yielded 5-6 per round and had to cancel a few due to lack of stimulation. Was expensive and only one egg made it to blastocyst and was day 7. We were not told not to try and transfer it, but having spoken to other clinics now, i realize that was a waste of time and money.
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0
Age
40
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Other
0
They are conveniently located and take many forms of insurance. They may work effectively with younger women, but do not seem to have any particular strength working with women who need more customized protocols....I was called and told that I had a positive pregnancy test, only to get my period the next day. They never attempted to explain or discuss the result, or apologize for what that experience was like.
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
South Asian, Ashkenazi Jewish
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Other
0
Describe your experience with New Hope Fertility Center.
They are conveniently located and take many forms of insurance. They may work effectively with younger women, but do not seem to have any particular strength working with women who need more customized protocols.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Once I had an initial consultation, it was almost impossible to have a conversation with a doctor about my treatment. I once waited three hours for an appt with a doctor after I repeatedly requested an appt and was finally given a time.
Describe your experience with the nursing staff.
There are no assigned nurses, just a rotating group who will work with you when you arrive for monitoring, etc. They leave you emails with instructions and follow up, and if you try to ask a follow up question, you may not hear back from the same person.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
- Provided conflicting information
How was your experience with John Zhang at New Hope Fertility Center?
The doctor was unable to communicate clearly with me regarding my diagnosis, and best options, when I was able to actually speak with him directly. There was little explanation ever given for treatment choices recommended to me or discussion of how I should make decisions about what to do next after a failed cycle.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else, if you are seeking treatment with doctors that can provide regular, and clear communication.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
New Hope recommends a "natural" IVF approach that is low dosage and involves fewer injectables. They claim that this is equally/more successful than traditional approaches, but they do not take into account age or diagnosis in personalizing a protocol. I produced very few eggs, and none matured far enough for transfer.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was very quick and efficient, but there was no interaction with doctors.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
They creatively use insurance, to minimize uncovered costs. My out of pocket costs were probably about 5K.
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0
Age
38
Treated
2016
Success with this Doc
No
Treatment
5 IUI, 3 IVF
Diagnosis
—
0
The ultrasound and blood work were okay [at New Hope]. The problem is that I was contacted by a different nurse every time when the communicated the ultrasound and egg retrieval results. One nurse did not write English well. It was hard to understand. During the egg retrieval day, there were no nurses to take care of patients. She just put on my patient bracelet and left me to wait for my procedure. They did not take my vital signs. No one took my blood pressure. Afterwards they did not give me any water or food. They just told me to leave. They did not ask if I came alone or if there was anyone to drive me home. There was minimal communication and it was all impersonal.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 3 IVF
Diagnosis
—
0
Describe your experience with New Hope Fertility Center.
Scheduling time with Dr Zhang is hit and miss. Sometimes you get to see him soon, other times it is a long wait of up to 2.5 hours.
The clinic is new and clean. Utrasound and bloodwork is efficient and the wait time is short.
The problem is on egg retrieval day. It was the most horrific experience of my life. The assistant checking me in told me not to be scared about what I see in the waiting room. When I entered the waiting room, I saw the same room doubled as recovery and waiting rooms. There were no beds. A patient was sleeping on a sofa, recovering from her retrieval. Another woman was left to walk out of the room on her own with no help. She did not have anesthesia. Another woman was in so much pain, she had to be wheeled out in a rolling bed. It was so busy that I had to wait in the recovery area as patients came out of their retrieval. I saw patients coming out like this one after another and I can see every one was not feeling well. There was no privacy. I could see and hear the nurse telling every one about their retrieval results. I had to wait two hours for my turn. I was very upset and scared, sitting there watching all of this happening. I was just told to take everything off from the waist down. In two other IVF clinics I attended, you took all your clothes off under the gown. Here, they just wanted you to drop your pants for a quick retrieval. It was a rushed factory. No anesthesiologist checked on me to ask about allergies or medical conditions. When it was my turn, they were running far behind schedule and they acted very rushed. It did not sound like they were going to be careful. Dr Zhang was not the attending physician. It was someone else. Dr Zhang never told me that it would be another doctor. I never saw Dr Zhang. This was a shock to me. I had never met this other doctor before, and he never introduced himself to me. He just asked me how many follicles I had and if I had IVF before. That was all. He never bothered to read my patient history. He started working on me before the anesthesia took effect. I had to tell them to wait. They never put any blood pressure cuff on me. The room was dark. The operating room in two other IVF clinics I attended were brightly lit. How can they see in the dark? There were no nurses in the operating room. In other IVF clinics I attended, there was a whole team of people helping with egg retrieval. This made me worried about my treatment. Everything felt careless and dangerous.
When I woke up, the nurse told me they could only retrieve 4 eggs. She also told me 2 of those 4 eggs were broken. I was devastated to hear this. No doctor came to talk to me. No one else told me what happened. I was told that I can go. They never checked if there was someone to drive me home. They never gave me any water or food. That was a horrific experience. It was traumatic to hear that they broke my eggs and then they just asked me to leave. Afterwards, I could not find any information anywhere about how eggs can be broken. I emailed the nurse to ask. She told me that this can happen when they use high pressure to aspirate the eggs. I contacted other clinics to find out if this can happen and they told me that they have never heard of eggs breaking. I scheduled an appointment to see Dr. Zhang. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time.
After the anesthesia, I felt nausea and dizziness. I never felt like this when I recovered from other procedures under anesthesia. I also had pain and inflammation for 1 week after the procedure. I never felt this bad with the other two retrievals I had in other clinics. It felt like they were not careful with the anesthesia and they were so rough during retrieval that there was probably scarring and that was how my eggs were broken. Since I don't have many eggs, every egg counts. I was devastated to hear that they broke 2 of my eggs. That IVF cycle was not a success. I will always wonder if those 2 eggs were not broken because of New Hope's carelessness, I would have had a successful procedure. I would not recommend anyone to go here. If this happened to you, you will always be left wondering if your broken eggs was a lost opportunity.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
1) Waiting for an appoint with Dr Zhang always took a long time.
2) A different nurse contacted me after every ultrasound result to provide instructions. At other clinics, it was always the same person. New Hope felt impersonal.
3) The egg retrieval was impersonal. I was just told to take everything off from the waist down. In two other IVF clinics I attended, you took all your clothes off under the gown.
4) No anesthesiologist checked on me to ask about allergies or medical conditions. When it was my turn, they were running far behind schedule and they acted very rushed. It did not sound like they were going to be careful.
5) Dr Zhang was not the attending physician during egg retrieval. It was someone else. Dr Zhang never told me that it would be another doctor. I never saw Dr Zhang. This was a shock to me. I had never met this other doctor before, and he never introduced himself to me. He just asked me how many follicles I had and if I had IVF before. That was all. He never bothered to read my patient history.
6) No doctor came to talk to me after the retrieval. No one else told me what happened. I was told that I can go home. They never checked if there was someone to drive me home. They never gave me any water or food. That was a horrific experience.
Describe your experience with the nursing staff.
The ultrasound and blood work were okay. The problem is that I was contacted by a different nurse every time when the communicated the ultrasound and egg retrieval results. One nurse did not write English well. It was hard to understand.
During the egg retrieval day, there were no nurses to take care of patients. She just put on my patient bracelet and left me to wait for my procedure. They did not take my vital signs. No one took my blood pressure. Afterwards they did not give me any water or food. They just told me to leave. They did not ask if I came alone or if there was anyone to drive me home. There was minimal communication and it was all impersonal.
What specific things went wrong at New Hope Fertility Center?
- Failed to consider drug intolerance
- Lost or damaged samples
How was your experience with John Zhang at New Hope Fertility Center?
In my first consultation, I saw Dr Zhang two and a half hours after waiting past my scheduled appointment time. I also did not like Dr Zhang's abrupt explanations to my questions. He said mini-IVF was the treatment for me and he was over zealous about my chances of success. I never saw him through the rest of the cycle. I always communicated with his nurses and assistants. The cycle was not successful. I scheduled an appointment to see Dr. Zhang for explanations and answers. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time. Then he just told me to try again. It felt like they just wanted me as a customer.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He prescribed minimal stimulation IVF. I started on birth control pills: two pills a day for 2 days, then 1 pill a day for 3 days, then half a pill a day for 3 days. Seven days later, I started clomid: 50 mg/day for 5 days then 25 mg/day for 4 days. At the same time I started clomid, I took letrazole 2.5 mg/day for 6 days. One day after starting clomid and letrazole, I started follistim: 75 IU/day for 7 days. One the last day of follistim, I injected half a syringe of ganirelix. The trigger was 10 IU lupron and 150 IU ovidrel.
The rational for the procedure was not explained, other than to say that this is the minimal stimulation protocol.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was no problem. It was efficient and the wait time was short.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I did not get any bills yet, except the anesthesia bill for $500. I think the rest might be coming later. I also had to pay for the lupron trigger: $10 or $25 in cash, I don't remember. This was a lot of money for 10 IU in a syringe that they filled, considering that an entire 2.8 mL vial of luprion is $10 co-pay, which I know from my other IVF procedure.
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Verified
This patient has provided documentation of treatment at this clinic.
0
Age
35
Treated
2016
Success with this Doc
5 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
—
0
Strengths[of New Hope Fertility]: affordability, convenience (for those in NYC area) Weaknesses: lack of communication, lack of physician contact, physicians did not seem to care about me as a person (e.g., physician who did retrieval)...2K for procedure; 500 for anesthesia; 2K for monitoring and bloodwork. Medications were ~2-3K...Once I started my cycle, I had no routine physician interactions-- just interactions with the phlebotomists and ultrasound technicians. When I did interact with a doctor because I had questions or concerns, it was because I specifically asked and fought for it.
+ Read more
Age
35
Treated
2016
Success with this Doc
5 Eggs Frozen
Race
East Asian
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
—
0
Describe your experience with New Hope Fertility Center.
Strengths: affordability, convenience (for those in NYC area)
Weaknesses: lack of communication, lack of physician contact, physicians did not seem to care about me as a person (e.g., physician who did retrieval)
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Once I started my cycle, I had no routine physician interactions-- just interactions with the phlebotomists and ultrasound technicians. When I did interact with a doctor because I had questions or concerns, it was because I specifically asked and fought for it.
Describe your experience with the nursing staff.
I had minimal interaction with nurses.
What specific things went wrong at New Hope Fertility Center?
- Failed to send your chart to another clinic
- Failed to convey critical information
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang was difficult to communicate with. He missed a scheduled phone appointment and only called when I emailed him and his nurses about it. After my cycle, I emailed several times with questions and concerns and did not receive responses. In addition, I felt he only gave me information when I was informed and persistent enough to ask for it; if I hadn't been, I feel he would have happily proceeded with me being "in the dark" and therefore less able to hold him accountable for my clinical outcomes.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure you understand the clinic's approach to egg freezing (i.e., low stim) and it aligns with your own expectations and priorities.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Birth control pills (Desogen, Apri, Reclipsen): HALF a tablet by mouth daily for about a week before the cycle began
Letrozole 2.5mg tablet, 1 tablet. Clomid 50mg, 1 tablet. Both for 5 days. Follistim 150 units for four days
At this point I discontinued the Letrozole and continued Clomid and Follistim for ~3 days
nasal spray and Ovidrel the night before the retrieval
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
2K for procedure; 500 for anesthesia; 2K for monitoring and bloodwork. Medications were ~2-3K
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Verified
This patient has provided documentation of treatment at this clinic.
5
Age
44
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 3 IVF, 2 Egg Freezing, 7 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
5
about 4K per retrieval + meds...Good location, easy monitoring, lighter protocol -- which i think is still effective. I liked many of the nurses, embryologists. Sometimes, nurses don't get back to you, or seem to be not be very knowledgeable or experienced -- that is troublesome, as it adds to stress...I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
—
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IUI, 3 IVF, 2 Egg Freezing, 7 Embryo Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
5
Describe your experience with New Hope Fertility Center.
Good location, easy monitoring, lighter protocol -- which i think is still effective. I liked many of the nurses, embryologists. Sometimes, nurses don't get back to you, or seem to be not be very knowledgeable or experienced -- that is troublesome, as it adds to stress.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed to be sufficiently attentive, and receptive to my concerns (whether age, costs, immune issues etc). I actually think his idea of minimal stimulation works well for older women.
Describe your experience with the nursing staff.
Most of the nurses are very good and compassionate.
However i had problems with nurses, 1) they would not give me clear answer about medication/consequences -- as a result i had unexpected reaction etc; 2) one of the nurses, who does not seem to work there any longer, advised me not to take a pain relief medication before procedure -- i came into the office for prescription. As a result i suffered great pain during a procedure and after the procedure, for about a year various pelvic floor problems
What specific things went wrong at New Hope Fertility Center?
- Provided conflicting information
- Failed to convey critical information
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed compassionate and willing to be relatively flexible (immune issues etc). I felt somewhat stressed though, when asking for help to make a decision, he would not quite help saying it's an elective procedure...
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He uses minimal stimulation estrase/chlomid/femara/fsh/ganorelix
Describe your experience with your monitoring appointments at New Hope Fertility Center.
they have very wide monitoring window, so it is very convenient.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
about 4K per retrieval + meds
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9
Age
41
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
—
9
Strength: is the variety of options for different people. It's [New Hope Fertility Center] not a one size fits all solution. The fact everything you need for the procedure is ON SITE is really a profound difference from other clinics I visited. Everyone understood what needed to be done and while it wasn't perfect, there was a structure and if you can deal with that then you'll be fine. Weakness: poor financial coordination and communication that end.
+ Read more
Age
41
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
—
9
Describe your experience with New Hope Fertility Center.
Strength: is the variety of options for different people. It's not a one size fits all solution. The fact everything you need for the procedure is ON SITE is really a profound difference from other clinics I visited. Everyone understood what needed to be done and while it wasn't perfect, there was a structure and if you can deal with that then you'll be fine.
Weakness: poor financial coordination and communication that end. It was always hard to understand what I needed or if a payment wasn't made or when it wasn't made - what to do to help it go faster once paid. I got a feeling the ladies in the department were overwhelmed.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Well, while some people didn't like how the clinic was set up (very structured) I found it calming. I always knew where I was in the process, everything was on site so there was no waiting for blood results, the nurses were freaking awesome and always used butterfly tiny needles to make it less painful, the women were always nice. The only drawback was sometimes I couldn't get through to the financial people. I mean, it's a clinic - not a hotel... but it went above my expectations with one disappointment when I told the Dr not to put me on the pill (hormones) and he did AND it was the only cycle that didn't work at all. Had they listened to me, the patient I could have had more eggs. It was stressful and it's hard and the waiting is not easy, but it is what it is.
Describe your experience with the nursing staff.
The nurses varied from day to day, but all of them were nice and helpful. Some got me in on days that were difficult.
What specific things went wrong at New Hope Fertility Center?
- Failed to consider drug intolerance
How was your experience with John Zhang at New Hope Fertility Center?
He is a loud man with a sharp tone. Nice but you can tell he deals with a lot of people and probably comes off a bit harsh to some more sensitive or insecure types. I liked him. He appreciated my sense of humor and would laugh - loudly and sharply and then I would laugh because he laugh was so direct and funny. Honestly, he's not soft or snuggly type - but he means well, he's got a good setup, he's got a good idea of what to do, and he's willing to try something different that fits. He's a bit of an out of the box thinker and I liked it.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I would say - just relax and ask questions. If he seems hurried or distracted (because he does have a lot of patience) it's OK. He'll take the time. Also, don't expect one doctor to solve all your problems, this is something you need to take control of yourself and get educated. What you want is a good treatment and good caring team. He's got so many ways to get you want you need, tell him your concerns and listen to him. I did seriously the most non-aggressive treatment and it worked for me. He listened to my problems with hormones and the fact I don't take the pill because of it and didn't make me do the intense treatment. That was MY choice and he went with it and gave me options. It may not be an option for everyone, but I met with 5 other doctors and he was the ONLY one willing to think out of the box and offer different cycle treatments. I love how he puts focus on one good egg, not a bunch of bad ones... that is all that matters in the end. One good egg can come from just three oocytes. Remember that.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I can't remember the dosage, but I took Clomid and did a trigger shot and that was it. What I loved is he followed my natural cycle and we didn't force anything. We would take my blood about 10 times a month to follow my cycle and after the first time, we learned what it was fairly easy. By the 4th retrieval, it was easy. The goal was to do multiple retrievals instead of one big one with lots of eggs and stay with my natural cycle. I could have probably done a few more, but I stopped at 4 due to cost.
The Clomid made it so I had some extra unfertilized eggs under my natural cycle, as my blood tests came back and I got closer to the ovulation date he would set a date and I'd do a trigger shot the night before and go in for retrieval at a specific time the next day.
I got 3 unfertilized eggs each treatment, for a total of 12, only 3 of the twelve made it to DAY 5 and then we had genetic testing and of the 3, ONE was good. And we now have a really beautiful, super healthy boy.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I barely remember this now... but I think it was $18K total for all 4 retrievals and the transfer And then an additional for the genetic tests... $2500?
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He preferred one good egg for me, but I don't know what he preferred for others. Honestly, if I had more than one egg and demanded more than one be transferred he would have been against it but if I insisted would have listened to me, that's the feeling I get.
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10
Age
36
Treated
2014
Success with this Doc
Yes
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Most women at New Hope are veteran IVF'ers - they have come here because results are other places were not optimal or because they are banking. This clinic does not handhold the way other clinics do. You need to stay on top of getting prescriptions filled...
+ Read more
Age
36
Treated
2014
Success with this Doc
Yes
Race
East Asian
Income
$500K
Occupation
Investment Banker
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
New Hope provides a typical big city medical experience. I wouldn't expect Dr. Zhang to recognize me in the waiting room - it's a busy place! His protocol was the most successful one for me, and that matters most to me.
Describe your experience with the nursing staff.
I got to know the nurses the best at all the fertility clinics. They are very skilled, knowledgable and professional and can answer most questions.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
How was your experience with John Zhang at New Hope Fertility Center?
My boyfriend and I arrived at Dr. Zhang's office armed with files from my three prior cycles (2 egg freezing, 1 embryo freezing) as well as notes we had taken from consultations with four other reproductive endocrinologists. Dr. Zhang seemed distracted - he jumped from his computer screen to our faces and glanced through my files. When he discussed his proposed approach, its tailored nature made it clear that he in fact had absorbed everything in my files and what I had told him. He had a hypothesis on how to optimize my cycle to increase the number of mature eggs as a percentage of eggs retrieved. We decided to give New Hope a go. My mini-IVF cycle yielded more mature eggs than the conventional cycles.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Advocate for yourself. If you have questions, keep calling and asking until you get a response. The nurses are extremely helpful. The office is digitized and nurses provide instructions via email. Email is not a good way to contact the office with questions though - call and keep calling if you aren't getting a response.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The clinic has monitoring every day from 7am-2pm. You just show up when convenient for you. This was a HUGE benefit in dealing with my work schedule. However, be prepared to wait as long for monitoring as you do at other places (budget an hour if you need bloodwork and ultrasound).
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0
Age
41
Treated
2018
Success with this Doc
No
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
—
0
The clinic's [New Hope Fertility Center's] environment is very nice, calm and bright with daylight. There is a big electronic screen that shows you when your turn is up. The office is also conveniently located across the street from a subway stop. The appointments with their doctors are always over 1 hour wait. NO RESPECT for patient's time. When you ask where the doctor is, they tell you the doctor is in the OR.
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
East Asian
Income
—
Occupation
—
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
—
0
Describe your experience with New Hope Fertility Center.
The clinic's environment is very nice, calm and bright with daylight. There is a big electronic screen that shows you when your turn is up. The office is also conveniently located across the street from a subway stop. The appointments with their doctors are always over 1 hour wait. NO RESPECT for patient's time. When you ask where the doctor is, they tell you the doctor is in the OR.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi did not even recognize me when I saw him in the clinic after the first initial consultation. When the transfer ended in a chemical pregnancy, he did not reach out to discuss next steps or share condolences. During the initial consultation he assured us that he would be the only doctor performing any procedures (transfer, water sono, practice transfer) on me. He didn't care to tell me the week before my transfer that he was not going to be in the clinic. Neither did he return my email after he returned to the clinic (which was after my transfer).
Describe your experience with the nursing staff.
The team of nurses were always prompt to send my monitoring results with instructions. Any questions I send they always respond within a day or 12 hours.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to convey critical information
- Canceled a cycle due to clinic error
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was very warm and provided a lot of details on the day of the initial consultation. He peppered us with follow up emails after the initial consultation. I never saw him in my morning monitoring appointments and he didn't contact me about the transfer, before or after.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Find a different doctor.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$3800 for FET. $350 for initial consultation. $500 for water sono.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
New Hope only transfers 1 embryo at a time.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
48 - 49
Treated
2017 - 2018
Success with this Doc
?
Treatment
6 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
10
Usually you get an email from embryology telling you if your embryos made it but once we had no idea for days and had difficulty getting this information....I like the monitoring here. It is very efficient and you come when you want to (mornings and maybe afternoons?)..The clinic [New Hope] is very busy but does monitoring and retrievals every morning seven days a week. They are very economically priced compared to most clinics in America.
+ Read more
Age
48 - 49
Treated
2017 - 2018
Success with this Doc
?
Race
Other, Prefer not to answer
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with New Hope Fertility Center.
The clinic is very busy but does monitoring and retrievals every morning seven days a week. They are very economically priced compared to most clinics in America. I like it that you can choose to do egg retrievals without sedation. Most clinics will not allow the patient this choice.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
I like Dr. Liu. Like Dr. Zhang, he has a kind and respectful demeanor and he does not have the big ego that a lot of doctors have.
Describe your experience with the nursing staff.
They are busy. Some of them are nice and some seem to not to have much empathy or understanding of the sacrifices and difficulties of being infertile and paying for ivf.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
How was your experience with Zitao Liu at New Hope Fertility Center?
He is nice. Like the other doctors there, he doesn't really explain why they are using the medications or such. I don't think most patients want to know as much as we do. I'm not sure any ivf doctors would explain much anywhere else either but I don't know.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
I don't know.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
We've done natural and mini ivfs at the clinic. I really can't remember specifically which times we did what. I don't have many follicles but we do have a couple of frozen blasts after this that we did not choose to pgs test because of finances and other reasons.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I like the monitoring here. It is very efficient and you come when you want to (mornings and maybe afternoons?)
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
It depends on what you are doing. The clinic is much cheaper than most US ivf clinics. We didn't use insurance so I don't know about that at all.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I'm not sure. We have not planned any transfers yet.
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8
Age
35 - 40
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
1 IUI, IVF, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
New Hope is very flexible with protocol and listening to what you want. i have on numerous occasion requested less of a dosage, questioned when they were triggering and even changed freezing embryos into an IUI which resulted in my first son's conception. They are open to suggestions which is a big plus....they are friendly and helpful but can take a while to answer your questions because they are so busy...I had issues with billing in the past. They failed to to a prior authorization through my insurance.
+ Read more
Age
35 - 40
Treated
2013 - 2018
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, IVF, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
Describe your experience with New Hope Fertility Center.
New Hope is very flexible with protocol and listening to what you want. i have on numerous occasion requested less of a dosage, questioned when they were triggering and even changed freezing embryos into an IUI which resulted in my first son's conception. They are open to suggestions which is a big plus.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
He has a lot of patients so it’s hard to get personalized attention from dr. Zhang. He is also always traveling but he is a great doctor. Very knowledable and positive. When others told me I will need donor eggs he never gave up on me having a baby with my own eggs. And it happened twice!
Describe your experience with the nursing staff.
they are friendly and helpful but can take a while to answer your questions because they are so busy.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
How was your experience with John Zhang at New Hope Fertility Center?
Very positive. Didn’t give up on me while others were directing me towards donor eggs he instituted I would have my own babies and I did. Twice!!! Very smart, very knowledgeable. Not easily accessible though. Recently he has been traveling a lot.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t be afraid to tell them you disagree with their protocols or if you feel uncomfortable with a dosage you can tell them to adjust it. They listen to what the patient wants. They are flexible and they have an amazing lab!!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Since I have low amh levels dr zhang didn’t force a lot of stims. We did a lot of natural cycles. This is one clinic who is okay with taking out only one egg at a time.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
pricey but not exorbitant.
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10
Age
—
Treated
—
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I recommend this overall clinic to all my friends both in NY and LA. If they live in LA, I tell them it's worth coming to NY to get treatment at New Hope.... Walking into New Hope and meeting Dr. Merhi was a breath of fresh air.... Very well oiled machine. The nurses were super knowledgeable and super efficient.... Dr Merhi is up to date with the most current research and scientific breakthroughs. Where another doctor may have told you it's hopeless, Dr Merhi will tell you 'let's try this different approach'.
+ Read more
Age
—
Treated
—
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with New Hope Fertility Center.
I recommend this overall clinic to all my friends both in NY and LA. If they live in LA, I tell them it's worth coming to NY to get treatment at New Hope. I had been to RMA previously and didn't have a great experience. Walking into New Hope and meeting Dr. Merhi was a breath of fresh air.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I had read about Dr. Merhi's expertise and different research-based approach; that he was offering mini IVF when many other fertility doctors we previously visited were presenting to us only the standard IVF protocol. As we entered into this very scientific process and a world filled with stats, studies and success rates; we had studied it all but the words during our first meeting "do you trust me" were exactly what my husband and I needed to hear. And we did. And nearly 12-13 months after the process began, I had the most beautiful and perfect little baby girl.
If you are looking for a doctor who is human. If you appreciate a doctor who will take the time to diagram every step of the way for you and patiently answer every last question you may have, Dr Merhi is the baby maker for you.
We found the nurses to be very kind and professional as well.
Describe your experience with the nursing staff.
They were sweet, very professional and efficient.
How was your experience with Zaher Merhi at New Hope Fertility Center?
I never felt embarrassed to ask a question (or 35 questions) about this complex process. He was quick to draw diagrams to ensure we understood. I knew there were dozens of people in the waiting room waiting to see Dr. Merhi, yet he never rushed us out of his office. Dr. Merhi is 1 of the most patient doctors I have ever encountered.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask questions and go in there with a positive outlook because that's the tone he will meet you with. Dr Merhi is up to date with the most current research and scientific breakthroughs. Where another doctor may have told you it's hopeless, Dr Merhi will tell you 'let's try this different approach'.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Very well oiled machine. The nurses were super knowledgeable and super efficient.
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6
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, Embryo Freezing
Diagnosis
Unexplained
6
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department...They wouldn't provide me with a summary of charges, just told me I owed money with no explanation. I was charged multiple times for the same thing, it took several phone calls to resolve issues. It was next to impossible to reach anyone and they wouldn't return calls.
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, Embryo Freezing
Diagnosis
Unexplained
6
Describe your experience with New Hope Fertility Center.
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful.
Describe your experience with the nursing staff.
Very busy, not particularly empathetic, and hurried with relaying information. Still kind and professional though.
What specific things went wrong at New Hope Fertility Center?
- Lost paperwork
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Provided conflicting information
- Failed to convey critical information
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away. And I was confident in his ability to help me achieve my goal of pregnancy
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with FET for first transfer, and FET for second transfer. Both were SETs.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Second FET was approximately $3500 with additional $200 per appointment, plus meds. None were covered under insurance. First FET was part of a clinical study and I only paid for meds - appropriately $1500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang was very clear on his preference for SETs, citing his "one good egg" philosophy. I was fine with that, and understood the research behind that approach.
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10
Age
36
Treated
2013
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
I had insanely generous Cigna insurance which New Hope accepted. Again - we were very lucky. Will never see insurance like that again....Nurses were great and skilled at blood draws. I have tough veins and they were good.... Our biggest challenge with the clinic was calling off hours to get info. Sometimes the nurse would leave a voicemail with instructions that I'd have questions about and it was seemingly impossible to get anyone live on the phone. Very stressful at times
+ Read more
Age
36
Treated
2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with New Hope Fertility Center.
It's a very organized, top notch, modern, Has latest technology (I watched on giant flat screen tv when they took egg out of me and again when they put it back in). Truly amazing. I trust these guys.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
We had success on our first try so hard to complain about anything but our biggest challenge with the clinic was calling off hours to get info. Sometimes the nurse would leave a voicemail with instructions that I'd have questions about and it was seemingly impossible to get anyone live on the phone. Very stressful at times
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Don't remember name but she was great)
Nurses were great and skilled at blood draws. I have tough veins and they were good
What specific things went wrong at New Hope Fertility Center?
- Provided conflicting information
- Failed to consider drug intolerance
How was your experience with John Zhang at New Hope Fertility Center?
We only met and saw him for the initial consult. Everything else was done by nurses and other doctors. It's very clear he's a genius and we did t run into any setbacks so didn't really need to follow up with him. We were extremely lucky though and not sure how reachable he was if we needed him.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask all your questions up front, do your research and come prepared.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did natural cycle IVF - no hormones, just the nasal spray trigger shot and a shot upon egg transfer. Rest was blood work and scans. Didn't use anesthesia for egg retrieval or live egg transfer. We did it all in same cycle, worked first time.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
A bit of a cattle call - busy at early morning (pre-work) hours and lunchtime
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I had insanely generous Cigna insurance which New Hope accepted. Again - we were very lucky. Will never see insurance like that again
– Read less
8
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 3 IVF, Egg Freezing
Diagnosis
—
8
Bloodwork and ultrasound nurses [New Hope Fertility Center] were very pleasant. There were some communication issues (protocol mix up) when emailing with nurses for instructions.... Very efficient monitoring system. Never waited longer than 1/2 hour for monitoring. Great monitoring hours (7am to 1pm). Not all patients opt for general anesthesia (most do local). I did general and the anesthesiologist that they hire from an outside agency
+ Read more
Age
43 - 44
Treated
2018 - 2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF, Egg Freezing
Diagnosis
—
8
Describe your experience with New Hope Fertility Center.
Very efficient monitoring system. Never waited longer than 1/2 hour for monitoring. Great monitoring hours (7am to 1pm). Not all patients opt for general anesthesia (most do local). I did general and the anesthesiologist that they hire from an outside agency was late which caused my retrieval to be delayed by 45 minutes and caused me a lot of anxiety.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Mehri was always familiar with my case and what was going on when we spoke. He was personable and empathetic.
Describe your experience with the nursing staff.
Bloodwork and ultrasound nurses were very pleasant. There were some communication issues (protocol mix up) when emailing with nurses for instructions.
How was your experience with Zaher Merhi at New Hope Fertility Center?
He was friendly, personable, and cared about me as a patient. Flexible and willing to try things that I wanted, even when he didn’t think they would make a difference. Very responsive to emailed questions.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
make sure you request that he (and not the general team) follows your case.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini ivf - 150 gonal F, 50 clomid, 2.5 letrazole. Goal was quality over quantity.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
An efficient well oiled machine. Your first name appears on tv monitors in the large waiting room letting you know when to go back for bloodwork, ultrasound, or billing dept.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$4000 for a retrieval freeze all cycle plus $800 for 1 month of monitoring.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
1 PGS embryo. Multiple embryos if untested.
– Read less
9
Age
—
Treated
2018
Success with this Doc
?
Treatment
IVF
Diagnosis
—
9
New Hope Fertility Center is good overall. They are organized and do the job quickly. They handle so many people in a day and I am sure they gain a lot of experiences because of the number of people. Because you are one of 1000, they don't explain enough what is next, it is not personalized experience. So you might get general information but you hardly know "your" personalized situations and what's going on or what you can expect next.
+ Read more
Age
—
Treated
2018
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
—
9
Describe your experience with New Hope Fertility Center.
New Hope Fertility Center is good overall. They are organized and do the job quickly. They handle so many people in a day and I am sure they gain a lot of experiences because of the number of people. Because you are one of 1000, they don't explain enough what is next, it is not personalized experience. So you might get general information but you hardly know "your" personalized situations and what's going on or what you can expect next.
Describe your experience with the nursing staff.
There is always good and not so good nurses. So some nurses are very professional and some are not.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi has a warm personality with a very positive vibe. I was always so happy to see him at every appointment. He made me always comfortable and positive about the procedure. His explanations are very clear and easy to understand.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Even if his nurse said, he is not available to meet you, you can contact him directly by email and ask any questions or make an appointment to meet him.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I did twice IUI but it was not successful and then I did IVF, which succeeded the first time.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Not sure.
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8
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
PCOS, Unexplained
8
[At New Hope Fertility Center] Results are efficient and accurate. Their forms and systems are very clear and easy to follow. As a new patient always ask questions to any staff and they will kindly help out. At time is very hectic due to the hours and you might feel rushed specially when having sonogram, but they’ll explain all they’re doing so you can leave satisfied.... Costs were reasonable. Even though My insurance covered, they have plans to help out.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
PCOS, Unexplained
8
Describe your experience with New Hope Fertility Center.
Results are efficient and accurate. Their forms and systems are very clear and easy to follow. As a new patient always ask questions to any staff and they will kindly help out. At time is very hectic due to the hours and you might feel rushed specially when having sonogram, but they’ll explain all they’re doing so you can leave satisfied.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I was always called by my name and Dr Merhi always replied my emails promptly giving me detailed explanation of what I asked.
Describe your experience with the nursing staff.
Quick and efficient! Very friendly and helpful.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was always pleased to see us. He explained with many details and examples about all procedures and risks. He was very positive and willing to help us with any doubt or questions we had. We never felt rushed to do any procedure and he was very patient listening to us.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask questions, be honest and sincere and Dr Merhi will help you the best he can. He’s very knowledgeable and will follow up with you along the way.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
First we tried several cycles just being monitored for ovulation. Then we were suggested to take Clomid and letrozol 2.5 and we got pregnant with triplets!
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Costs were reasonable. Even though My insurance covered, they have plans to help out.
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1
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
—
1
Most of them did not speak very good English, they were very hard to understand, and they didn't understand me very well either. They [staff at New Hope] were very very unpersonable, and very very uncompassionate. The language barrier was a huge problem, but their lack of caring and concern was almost worse... My husband and I were treated like strangers, outsiders... Honestly more like cattle being loaded on a train than human beings trying to have a baby.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
—
1
Describe your experience with New Hope Fertility Center.
Very few of the employees including the doctors spoke very good English, the culture and language differences were huge barrier in my opinion. My husband and I were treated like strangers, outsiders... Honestly more like cattle being loaded on a train than human beings trying to have a baby.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I've never felt more like a number than at the clinic with Dr. Merhi. I literally met him one time while walking in the door to the procedure room to do my egg retrieval.
Describe your experience with the nursing staff.
Most of them did not speak very good English, they were very hard to understand, and they didn't understand me very well either. They were very very unpersonable, and very very uncompassionate. The language barrier was a huge problem, but their lack of caring and concern was almost worse.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
How was your experience with Zaher Merhi at New Hope Fertility Center?
He was fine as a doctor, seems knowledgeable. But very very unpersonable. I was honestly very disappointed in the care I received. And he did not even do our Embryo transfer. Just honestly was really disappointed overall with the care that I received from him
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Try someone else.
– Read less
10
Age
45 - 46
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
10
The clinic [New Hope Fertility] is very large- lots of available times and you would never need to wait longer then 10-15 minutes. I really don't have any weaknesses other than they were not able to retrieve a healthy embryo as of yet... [nursing staff] I had a very hard time finding my veins. they were excellent and patient.... She [Dr. Lipkin] wanted to go about with a mini IVF cycle- she told me that she preferred to get less eggs upon retrieval but with a better chance to get healthier eggs.
+ Read more
Age
45 - 46
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
10
Describe your experience with New Hope Fertility Center.
The clinic is very large- lots of available times and you would never need to wait longer then 10-15 minutes.
I really don't have any weaknesses other than they were not able to retrieve a healthy embryo as of yet :(
During treatment, were you treated like a number or a human with Lana Lipkin at New Hope Fertility Center?
She explained each step in laymen terms. She was able to repeat things so that i completely understood them and was very empathetic to my feelings.
Describe your experience with the nursing staff.
I had a very hard time finding my veins. they were excellent and patient.
How was your experience with Lana Lipkin at New Hope Fertility Center?
She was very compassionate. I trusted that she was able to review past treatment files and understood why I might have changed facilities. I trusted the facility as it was referred to me by a friend but I also appreciated that they worked with woman over forty.
What's one piece of advice would you give a prospective patient of Lana Lipkin at New Hope Fertility Center?
Be completely open and honest about what you want and what her expectation for you are based on how you present.
Describe the protocols Lana Lipkin used in your cycles at New Hope Fertility Center and their degree of success.
She wanted to go about with a mini IVF cycle- she told me that she preferred to get less eggs upon retrieval but with a better chance to get healthier eggs.
Describe the costs associated with your care under Lana Lipkin at New Hope Fertility Center.
They accepted my insurance
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0
Age
32
Treated
2017
Success with this Doc
No
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS
0
The strength of New Hope is that it is very clean. The weaknesses outway the strengths. It was unorganized, stressful to deal with staff, horrible communication, and the people were not trustworthy.... The nurses were very disorganized and made me feel like just another patient they had to shuffle through.... We had won a free cycle through New Hope. However, there were costs they did not let us know about until we arrived at the clinic and we now owe them over $10,000 and still have no baby....
+ Read more
Age
32
Treated
2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 4 Docs
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS
0
Describe your experience with New Hope Fertility Center.
The strength of New Hope is that it is very clean. The weaknesses outway the strengths. It was unorganized, stressful to deal with staff, horrible communication, and the people were not trustworthy.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
We were just shuffled through the doctor’s office. My monitoring results got misread and it was very, very hard to get a nurse or doctor to respond to our emails or calls.
Describe your experience with the nursing staff.
The nurses were very disorganized and made me feel like just another patient they had to shuffle through.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
How was your experience with John Zhang at New Hope Fertility Center?
It was very hard to get any information to Dr. Zhang. He told us himself that it was like the waitresses (nurses) were not delivering the order to the chef (himself) correctly. Information kept getting lost and messed up in the process. We had won a free cycle through New Hope. However, there were costs they did not let us know about until we arrived at the clinic and we now owe them over $10,000 and still have no baby.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Do your research!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did Mini IVF protocols for both my wife and myself. We then did Reciprocal IVF.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Cattle call
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It was supposed to be a free cycle and we now owe over $10,000 dollars.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
NA
– Read less
0
Age
42
Treated
2017
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
0
[New Hope] Strengths - innovation. Weakness - everything else. Go here if you want zero compassion and empathy and want to be treated like cattle. They dont treat patients like humans, but like a number or a bank account. No quality of care whatsoever......There would be 40 others in the waiting room. The wait was usually 90 minutes +...Always got a different nurse. Not one nurse knew who I was, even after 4 rounds.
+ Read more
Age
42
Treated
2017
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with New Hope Fertility Center.
Strengths - innovation. Weakness - everything else. Go here if you want zero compassion and empathy and want to be treated like cattle. They dont treat patients like humans, but like a number or a bank account. No quality of care whatsoever.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I saw doctor zhang for initial appt. Then I never saw him again, until I waited 2 hours one day to see him, even when I had an appt. His focus is on getting new patients in the door. Not care of existing patients.
Describe your experience with the nursing staff.
Always got a different nurse. Not one nurse knew who I was, even after 4 rounds.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Scheduled the wrong procedure
How was your experience with John Zhang at New Hope Fertility Center?
Very impersonal. Never looked me in the eye when talking to me. Seemed like he was always delivering a scripted speech. He never felt warm or understanding. He made promises for follow up phone calls or check ins and never delivered on any of them.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else
Describe your experience with your monitoring appointments at New Hope Fertility Center.
There would be 40 others in the waiting room. The wait was usually 90 minutes +
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
At first it seemed like costs were reasonable. Realized later, all the individual charges add up and end up being more than rounds at another popular clinic
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10
Age
40
Treated
2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Other
10
When I walked into New Hope I knew this was going to be different for me. I was treated like an individual and not like ALL the other women. ... I’m so glad I went for a second opinion and I’m so glad I joined New Hope!! ... The office is warm and inviting and a true positive space. I don’t have anything negative to say about this facility.... and I’ve recommended New Hope to many people and I will continue to do so!
+ Read more
Age
40
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Other
10
Describe your experience with New Hope Fertility Center.
I love how they treat us women as individuals. The office is warm and inviting and a true positive space. I don’t have anything negative to say about this facility.... and I’ve recommended New Hope to many people and I will continue to do so!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Unlike my previous doctor, Dr. Zhang treated me as an individual and not like all other women. I liked that very much.
Describe your experience with the nursing staff.
The nurses that I dealt with were very compassionate and kind. And great at their job!!
How was your experience with John Zhang at New Hope Fertility Center?
When I walked into New Hope I knew this was going to be different for me. I was treated like an individual and not like ALL the other women. Dr. Zhang recommended a hysteroscopy and when it came back positive we found why my three other transfer at another clinic were not taking. After taking antibiotics we proceeded with our transfer and IT WORKED!!! I have a beautiful healthy and strong daughter and now pregnant with identical twins and I owe it ALL to Dr. Zhang and his amazing team!!!! I’m so glad I went for a second opinion and I’m so glad I joined New Hope!! Thank you for giving me my perfect family!
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Trust him and his team!
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
To be honest I do not remember
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9
Age
40
Treated
2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
9
The biggest strength I believe is their very reasonable pricing. Also, they [New Hope Fertility] have a strong belief in natural/low stim IVF cycles especially with older women as they believe it helps with egg quality. The weakness for me was the factory like feeling there.... I got the impression that New Hope is a very well run factory. I felt shuffled along and sort of lost along the way.... Dr. Zhang was very friendly and extremely smart. I got the feeling
+ Read more
Age
40
Treated
2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
9
Describe your experience with New Hope Fertility Center.
The biggest strength I believe is their very reasonable pricing. Also, they have a strong belief in natural/low stim IVF cycles especially with older women as they believe it helps with egg quality. The weakness for me was the factory like feeling there.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I got the impression that New Hope is a very well run factory. I felt shuffled along and sort of lost along the way.
Describe your experience with the nursing staff.
They seemed very confident and kind.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang was very friendly and extremely smart. I got the feeling that he is very busy though and I my biggest fear with New Hope is that I would get lost in the mix. However, Dr. Zhang is very personable, kind and seemed confident with his plan for me.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Know that you will be seeing ultrasound techs and not the doctor very often.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He recommended a mini IVF because of my age (39) with PGD testing and then eSET.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
My insurance covered everything.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He was very much in favor of eSET due to risks of multiples.
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Verified
This patient has provided documentation of treatment at this clinic.
6
Age
44 - 45
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI, 7 IVF
Diagnosis
Poor Egg Quality
6
Each cycle is about 5550 without medication... Good condition, toilets are sometimes dirty, hygiene ...... Accounts [New Hope Fertility] are difficult to communicate with... laboratory is quick but they don’t process blood work after 2 pm in case of emergency. Bad communication between NHFC and genetic test labs... Well organized but not much of an emotional support... I’ve done mini Ivf and natural ivf. The procedures were good.
+ Read more
Age
44 - 45
Treated
2018 - 2019
Success with this Doc
No
Race
Middle Eastern
Income
$50K - $99K
Occupation
Engineer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 7 IVF
Diagnosis
Poor Egg Quality
6
Describe your experience with New Hope Fertility Center.
Good condition, toilets are sometimes dirty, hygiene ......
Accounts are difficult to communicate with... laboratory is quick but they don’t process blood work after 2 pm in case of emergency. Bad communication between NHFC and genetic test labs
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Not looking into each patient case.
Describe your experience with the nursing staff.
Well organized but not much of an emotional support
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
How was your experience with John Zhang at New Hope Fertility Center?
He does not look at every case thoroughly and adjust treatment accordingly. He changes treatment plan with high risk. In one of my cycles, he ignored a dominant follicle and gave me clomid to grow the other follicles. When the other follicles did not grow, he advised to retrieve the dominant one which was 30 mm and rotten
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t put lots of hope.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I’ve done mini Ivf and natural ivf. The procedures were good. However there were a lack of proper data analysis to customize and alter treatment
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Each cycle is about 5550 without medication
– Read less
10
Age
41
Treated
2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
10
I absolutely loved the entire nursing staff [at New Hope Fertility Center]. Any questions I had (and I had many) they answered it with a smile...Excellent wait time. Even at it's most busiest hour, you are in and out in a timely manner. Clinic is extremely clean. Entire staff is beyond warm and friends. Everybody has a smile on their face. No weaknesses...I felt like a human because Doctor Zhang and entire staff cared, listened and answered all my questions.
+ Read more
Age
41
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Male Factor
10
Describe your experience with New Hope Fertility Center.
Excellent wait time. Even at it's most busiest hour, you are in and out in a timely manner. Clinic is extremely clean. Entire staff is beyond warm and friends. Everybody has a smile on their face. No weaknesses.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like a human because Doctor Zhang and entire staff cared, listened and answered all my questions.
Describe your experience with the nursing staff.
I absolutely loved the entire nursing staff. Any questions I had (and I had many) they answered it with a smile.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is a medical genius. He is beyond experienced and knowledgeable in everything he does. He explained things to me that made so much sense and able to understand everything in detail. I put all my trust on him from the first meet.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I did the mini ivf. Less medication and better results.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Costs were very economical.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Yes, 1 embryo.
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10
Age
30
Treated
2013
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Tubal Blockage
10
At the time of treatment Dr. Luk was actually working at a different clinic. She was part of New Hope Fertility and I had a great experience there. They were great at communication about all the test results and ultrasounds. The nurses and staff were friendly and polite which makes a big difference.... I didn’t feel pressured to make any decision and felt completely comfortable with the choices that we did make.
+ Read more
Age
30
Treated
2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Tubal Blockage
10
Describe your experience with New Hope Fertility Center.
At the time of treatment Dr. Luk was actually working at a different clinic. She was part of New Hope Fertility and I had a great experience there. They were great at communication about all the test results and ultrasounds. The nurses and staff were friendly and polite which makes a big difference.
During treatment, were you treated like a number or a human with Janelle Luk at New Hope Fertility Center?
She took her time to explain all the options we had, told me the options she would choose and shared personal stories of her own pregnancy.
How was your experience with Janelle Luk at New Hope Fertility Center?
She is a very good doctor and she took her time to explain everything to us. She not only shared the clinical aspects of the procedure but took the time to make sure we were feeling ok with the abundance of information. I didn’t feel pressured to make any decision and felt completely comfortable with the choices that we did make. She was excited for our success, which showed at every visit and ultrasound.
What's one piece of advice would you give a prospective patient of Janelle Luk at New Hope Fertility Center?
Ask whatever questions or concerns you have and she will give you an honest answer.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
27 - 33
Treated
2006 - 2012
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
[The nurses at New Hope Fertility Center were] Very nice and professional Made me feel very comfortable every time I had an appointment...He suggested only 2 [embryos] at the time...Very centrally located. Easy to find, friendly staff. Compassionate care, the cost of treatment is competitive and producing the best results. The doctor and staff walk you to the entire process and helps you choose the best course of treatment
+ Read more
Age
27 - 33
Treated
2006 - 2012
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Investment Banker
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with New Hope Fertility Center.
Very centrally located. Easy to find, friendly staff. Compassionate care, the cost of treatment is competitive and producing the best results. The doctor and staff walk you to the entire process and helps you choose the best course of treatment
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I was able to use donated medications after I was unable to pay for it myself. So grateful for all the support provided!
Describe your experience with the nursing staff.
Very nice and professional
Made me feel very comfortable every time I had an appointment
How was your experience with John Zhang at New Hope Fertility Center?
Very compasionate and caring
Really wanted the treatment to work. Help me accomplish my dream of motherhood! Gave me free medications when I was unable to pay for it myself. I would really like to go back and try for baby number 2.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen to what he says. I know from personal experience that we don't want to hear the word no or it may take time, but the journey is long and you need to be prepared to deal with the setbacks
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
It was a long time ago, very I know for a fact I was very happy with my doctor
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It was around 12-15,000
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He suggested only 2at the time
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5
Age
34
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
—
5
[New Hope Fertility Center is in a] convenient location, flexible monitoring time, staff are friendly. Weakness are some time they are little careless when it comes to treatment/ medication/ testing. Billing department is so difficulty to communicate...mini ivf total cost $1500 with medication...[Dr. Merhi is] Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
Fertility Medications
Diagnosis
—
5
Describe your experience with New Hope Fertility Center.
convenient location, flexible monitoring time, staff are friendly. Weakness are some time they are little careless when it comes to treatment/ medication/ testing. Billing department is so difficulty to communicate.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
mini ivf total cost $1500 with medication
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9
Age
42 - 43
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
6 IUI, 10 IVF, Egg Freezing
Diagnosis
Unexplained
9
Go here if you have an aversion to over medication or if you want to try a less aggressive IVF approach. [The nursing staff was] compassionate, responsive and personable. They all knew my name, story etc. loved them all.
+ Read more
Age
42 - 43
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 10 IVF, Egg Freezing
Diagnosis
Unexplained
9
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
They spent a good deal of time with me during the appointments and during follow up calls and emails I never waited very long to be seen.
Describe your experience with the nursing staff.
Compassionate, responsive and personable. They all knew my name, story etc. loved them all.
How was your experience with John Zhang at New Hope Fertility Center?
Very cerebral approach- not a hand holder but able to produce results- differentiated process from other big treatment places in nyc
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go here if you have an aversion to over medication or if you want to try a less aggressive ivf approach
Describe your experience with your monitoring appointments at New Hope Fertility Center.
You sign in on a computer when you arrive- very pleasant room with nice music lots of light snacks etc always was seen fairly quickly less than 20 mins typically
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0
Age
35
Treated
2014
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Male Factor
0
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions....Poor communicator. Zero compassion...When I did not respond to the trigger shot, no one called to tell me this, so one cycle was essentially ruined. There is zero communication, which if you have a complicated case can be extremely dangerous.
+ Read more
Age
35
Treated
2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Male Factor
0
Describe your experience with New Hope Fertility Center.
The clinic seems organized despite all of the other failures of New Hope.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions.
What specific things went wrong at New Hope Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
How was your experience with John Zhang at New Hope Fertility Center?
Poor communicator. Zero compassion.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don't go.
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Verified
This patient has provided documentation of treatment at this clinic.
3
Age
42
Treated
2012
Success with this Doc
No
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
3
He [Dr. Zhang] has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders... Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
+ Read more
Age
42
Treated
2012
Success with this Doc
No
Race
Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
Writer
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
3
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
bedside manner, eh.
Describe your experience with the nursing staff.
very busy never had same nurse.
What specific things went wrong at New Hope Fertility Center?
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
How was your experience with John Zhang at New Hope Fertility Center?
He doesn't speak English very well. And is very blunt nonetheless. He has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
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10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
—
10
I can't describe what Dr. Merhi and his staff [New Hope Fertility Center] did with my husband and I, we are very happy to work with him, he did a amazing job , he spoke to us about all the treatment and what was good for myself. I would recommend him to anyone... If they want to be seem on time arrive early, because they work who ever show first and it depends on what they're doing. They have excellent staff, a very nice clinic, friendly nurses and excellent doctors.
+ Read more
Age
34
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
—
10
Describe your experience with New Hope Fertility Center.
If they want to be seem on time arrive early, because they work who ever show first and it depends on what they're doing. They have excellent staff, a very nice clinic, friendly nurses and excellent doctors.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Since day one when I came in for consultation Dr. Merhi welcome us with open arms and he assure us to help us grow our family, and He is a very responsible , honest and very respectful Dr. I'm very happy to do my treatment with him and his staff
Describe your experience with the nursing staff.
They all did great job with me
How was your experience with Zaher Merhi at New Hope Fertility Center?
I can't describe what Dr. Merhi and his staff did with my husband and I, we are very happy to work with him, he did a amazing job , he spoke to us about all the treatment and what was good for myself. I would recommend him to anyone
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
To be patience, to have faith and yo trust Dr. Merhi
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Like a said I was very punctual to my Appointments, first to show they see you, nothing was interrupted with my visit , and as soon. I was finish I went back to work.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
I was in the DHO program with Dr. Merhi
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi suggests me to do only one transfer at the time, because I'm young and it could turn in to multiple pregnancies, but my husband and I ask two embryos, Dr. Merhi explains the consequences, the risks ,but everything turn out to be great
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9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
There is a lot of people that go through the clinic [New Hope Fertility Center], so the nurses sometimes got things wrong. You definitely have to stay vigilant about your care at any clinic you go to...The monitor hours at New Hope are really great! I found it really hard in my previous clinic to only have monitoring hours early morning, but New Hope has until 2pm and are usually pretty quick. Don't get thrown off at the New Agey decor, it's a great place, plus great location.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
Describe your experience with New Hope Fertility Center.
The monitor hours at New Hope are really great! I found it really hard in my previous clinic to only have monitoring hours early morning, but New Hope has until 2pm and are usually pretty quick. Don't get thrown off at the New Agey decor, it's a great place, plus great location.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was always attentive and made time to answer all my questions. While monitoring can feel more like a number, I always knew Dr. Merhi was behind my care and available to speak.
What specific things went wrong at New Hope Fertility Center?
- Lost paperwork
- Failed to call with results
- Provided conflicting information
- Lost or damaged samples
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is a wonderful and caring doctor. He made a very emotional and upsetting process more accessible and lowered my stress. He always made time to explain things, I would wholeheartedly recommend him!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask lots of questions.
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