New Hope Fertility Center

4 doctors work here

Rated 7
Strongly recommend: 45%Neutral: 25%Don't recommend: 30%7
45% strongly recommend
139 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.7
7.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.3
6.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,015
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676

38 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
2
NPS
1
Age 46 - 47
3 IVF
European
Income $200K - $499K
2nd of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang is obviously a very bright man. But he didn't listen to my husband's or my concerns at all. He kept pressing us to do more and more rounds of IVF...we told him that we wanted to try one time with my own eggs...I expected him to support our decision, but he kept rolling us forward and giving us false hope to keep trying. In the end, we squandered time and money and have no child to show for it. I very much regret trusting him...
overall, they [nurses at New Hope Fertility Center] were rude and didn't communicate well. When I tried to get specific clarification, they were condescending and rude. you have to be your won advocate and take notice of the details, because no one is looking out for you there...I kept reminding them that my pharmacy changed. But no one would change this in my chart, so they kept sending my prescriptions to a pharmacy on the upper east side...
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is obviously a very bright man. But he didn't listen to my husband's or my concerns at all. He kept pressing us to do more and more rounds of IVF. When we originally went in to the clinic, we told him that we wanted to try one time with my own eggs. One time. And then I wanted to use an egg donor. We didn't want to waste more time and money trying to use my eggs at my age. When the first retrieval produced no embryos, I expected him to support our decision, but he kept rolling us forward and giving us false hope to keep trying. In the end, we squandered time and money and have no child to show for it. I very much regret trusting him.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
If you are older and not making embryos, go straight to using an egg donor. Don't waste any time. Don't let him tell you that you have a chance. We went to NYU first and when our first try produced no viable embryos, the doctor strongly suggested that we use an egg donor. She was absolutely right. We went to New Hope because we wanted to give it one more shot. I regret my decision 100 percent. I should've listened to Dr. Hoddes at NYU.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like a human. The staff there was pretty good. And he was pretty good in this regard as well.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Zhang used a very natural approach, which I did appreciate and he did adjust the treatment. We ultimately finally got one transferrable embryo out of it. Dr. Zhang specifically said that when we get a viable embryo, that he wanted it to be tested NON INVASIVE. So when I went in to that last retrieval, I emphasized that we wanted NON INVASIVE testing. However, the staff completely ignored that request. I had a feeling, so shortly after they left a message with the good news that we had an embryo, I frantically tried to call them. I didn't even want it tested at all. I wanted nothing to compromise our one shot. But they had already invasively tested it. Without my permission. And they likely compromised it and it did not result in a pregnancy. It was a horrible experience and it made me lose any trust in New Hope Clinic. It's a disorganized mess. And they don't care about the patients.
Describe your experience with the nursing staff at New Hope Fertility Center.
Some of the nursing staff was good. But overall, they were rude and didn't communicate well. When I tried to get specific clarification, they were condescending and rude. you have to be your won advocate and take notice of the details, because no one is looking out for you there. There were so many botched-- or near botched events. Starting with transferring my husband's sperm from one clinic to theirs. They were horrible, didn't respond to my calls and messages about how and when we should get my husband's sperm from the last clinic to them in time for my retrieval. When they finally got back to me, it was almost too late. The staff was unwilling to wait or schedule a time past their regular hours. Thankfully the staff at NYU was very cooperative. It was hugely stressful.
Describe your experience with New Hope Fertility Center.
I like the lobby. It's a relaxed environment. The staff that took blood and reception were very pleasant and nice. But they are disorganized when it really counts. No one has your back. And they fight you when you try to take control because they aren't, and make you feel like an idiot.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was pretty organized. I like the monitoring process better at New Hope than NYU. The lobby was nicer and more serene and pleasant.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
The cost was lower than at NYU, and they used ( at least in my case) fewer drugs. This was good. But they keep rolling you into another cycle, and another, and another, so they make up for how cheap it is with volume. Lesser drugs, mean fewer eggs each time. So they keep you going. This may work well with someone younger. But for myself, it didn't make sense. You have to be very adamant about changing the course. I wanted to switch to using an Egg Donor and they 100 percent did not help me in that direction. At all. It made me wonder if they actually didn't have a Donor program at all! It was very strange.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
I had to be on them for my prescriptions. I was doing this during the pandemic. I was living in CT and I kept reminding them that my pharmacy changed. But no one would change this in my chart, so they kept sending my prescriptions to a pharmacy on the upper east side. No matter how many times I reminded them, they were rude, and unapologetic and kept making the same mistake. And treated me like an idiot for their mistake. They did the wrong testing procedure for the one viable embryo we had. And they weren't apologetic. Dr. Zhang did tell us that he would give us a discount on our donor egg procedure. He told me to tell the nurse or the donor egg office. I reached out to them about 5 times. They never got back to me-- not just about the discount, but they never got back to me at all! We were going to move forward with using an Egg Donor, and the whole office ghosted me. It was so odd and I was so angry. I just gave up on them altogether.
2
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
4 of 5
1
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
1
NPS
0
Age 38
Other
East Asian
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I had my first appointment over the phone with Dr Zhang. He seems like a good person but it was hard to understand him sometimes. This is the first time I'm going through infertility treatments and had a lot of questions on the process. In addition, he did not review my chart and I could tell because after I told him some of my results, he changed his recommendation of my treatment.
I've only gone to the monitoring location in Jericho NY. The [New Hope Fertility Center] office is small but clean, it looks new. The nurse director is informative. Scan was efficient. To enter the building early in the morning you need a code, which they never told me. Call and ask before you go...The coordinator is very quick to answer emails but as a patient, I would like to speak directly to the doctor or a nurse.
How was your experience with John Zhang at New Hope Fertility Center?
I had my first appointment over the phone with Dr Zhang. He seems like a good person but it was hard to understand him sometimes. This is the first time I'm going through infertility treatments and had a lot of questions on the process. In addition, he did not review my chart and I could tell because after I told him some of my results, he changed his recommendation of my treatment. All communication is done via email or phone after this point and never with the doctor. I'm supposed to get a phone call from him after my next monitoring session and will assess if I want to continue 'working' with this doctor/clinic.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He is extremely busy and only has time for first patient appointments. It sounds like he speaks Mandarin so it might work out if you do too. Coordinators are responsive but a lot of times you want to talk to the doctor or even a nurse. Be prepared to talk to the coordinators or the front desk the most.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I was only able to make an appointment with Dr Zhang for my first patient appointment. I was never able to contact him directly afterward. Any time I had a question, I had to email or call and communicate with a coordinator. I was told nurses were also very busy and I'd need a call back from them. Very impersonal treatment and you are treated like a number with no communication with doctor. Another practical point is that since he is not a native English speaker, it was difficult to understand him on the phone. If you want to go with Dr Zhang, maybe in person appointments would be better. He did not review my chart before my first patient appointment either.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I'm at the beginning of the process but he recommended ultra mini ivf for me, meaning all oral medication, because I have a low AMH level. I was researching a lot online and asked if he can use injectable medicine for me and said he'd check my next monitoring session. (When I say 'he', it refers to the team, not directly spoken to him.) He also said if the first round of oral medication didn't work he can prescribe injections. I am paying out of pocket for this treatment so I can't afford to go through multiple rounds of extractions. I read that his clinic performed a study that the success rate of ivf increases with the number of eggs. It doesn't make sense to me then why he wouldn't want to try and get more eggs even with low dose injections.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Uyen (Coordinator))
The coordinator is very quick to answer emails but as a patient, I would like to speak directly to the doctor or a nurse.
Describe your experience with New Hope Fertility Center.
I've only gone to the monitoring location in Jericho NY. The office is small but clean, it looks new. The nurse director is informative. Scan was efficient. To enter the building early in the morning you need a code, which they never told me. Call and ask before you go.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
800 for unlimited monitoring but be aware that all the monitoring won't happen in one month. When I asked how many months it spans out, the coordinator told me it could be 2-3 months. So you're spending 1600-2400 for up to 3 months of monitoring.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
1
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
1
NPS
4
Age 45
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] seemed to rarely remember me between visits, perhaps because I was an out of town patient who didn't monitor with her but did it locally where I live...The cycle that my eggs both failed to fertilize, she didn't even contact me for 2 weeks. Every time I had an appointment for a call, she called late, or changed the time, or called when I couldn't talk
[New Hope Fertility Center was] Covered by insurance, except PGT-A testing ($850/embryo), sperm freezing ($400), sedation for retrievals ($650)...They [nurses] email you with bad news, no "sorry to tell you this", no compassion, no care. They seem overly busy...They are efficient, but that gives an assrmbly-line feel. They are cheaper than other clinics, and were covered by my insurance, and were willing to work with an older (>43yo) patient which is why I stuck with them.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I think many of the issues stem from the fact that she has too many patients to be able to even remember them, but she gives no indication that she's at all invested in your success. I feel like she could not give one hoot if I get pregnant, or not. The cycle that my eggs both failed to fertilize, she didn't even contact me for 2 weeks. Every time I had an appointment for a call, she called late, or changed the time, or called when I couldn't talk. If I suggested a treatment, she'd say "oh, I guess you can try that" - I am not the expert, I need your expertise to advise me.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Pick another doctor.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She seemed to rarely remember me between visits, perhaps because I was an out of town patient who didn't monitor with her but did it locally where I live. When she would call me, once she started talking about something that we had already discussed, and another time she seemed to think I was a new consult and said "how did you hear about us?".. umm I've been coming to you for 6 months, Doc.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with clomid, letrozole, follistim, ganirelix, HCG trigger. Always 150 units follistim. Sometimes birth control, sometimes orilissa to prime. Did some luteal phase retrievals. Retrieved between 1 and 5 eggs each retrieval. Zero normal embryos. INitially they recommends NICS (non invasive chromosome testing) for embryo abnormalities, but then they decided that is not accurate and changed to recommending send-out biopsies. I tried to retest 2 embryos which were NICS tested, and one disintegrated with thawing and was thrown out.
Describe your experience with the nursing staff at New Hope Fertility Center.
Different people email you all the time, often with contradictory instructions. They told me to take birth control, which I cannot do, and then said oh take this other med then (but I didn't have it, and you can't get it at a regular pharmacy). They email you with bad news, no "sorry to tell you this", no compassion, no care. They seem overly busy.
Describe your experience with New Hope Fertility Center.
They seem too money-hungry. I feel they let you just keep cycling over and over without changing things and don't really care if you get pregnant or not, as long as you're paying. They are quite robotic and impersonable. They are efficient, but that gives an assrmbly-line feel. They are cheaper than other clinics, and were covered by my insurance, and were willing to work with an older (>43yo) patient which is why I stuck with them.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Efficient and fast.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
Covered by insurance, except PGT-A testing ($850/embryo), sperm freezing ($400), sedation for retrievals ($650).
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They offered to transfer multiple due to my age and abnormal embryos.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
1
Doctor
Jennifer Kulp Makarov
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
4
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 27
2 IVF
Male Factor
European
Income $200K - $499K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We sadly did not feel like a patient or like a human while treated by Dr. Makarov. I don't think she remembered the details about my case or situation. I often had to remind her of my situation. I very rarely saw her during office visits...[she] called me hours late for phone appointments...Multiple times, I would find out that the "plan" and course of treatment we had agreed upon, was no longer an option and was completely off the table
The office [at New Hope Fertility Center] unfortunately did not stagger monitoring appointments...Many of us would arrive around 6am and wait outside until the building was unlocked, then wait in the lobby to take the elevator upstairs, then wait in the waiting area...very disingenuous in the claims they make about treatment options and then the actual treatment they put you through
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
The first time we met with Dr. Makarov in a consultation, she seemed gentle which I really appreciated. She walked us through her suggestions for treatment and highlighted some of the treatments and procedures that her practice was known for and some things they were "pioneering". We were really drawn to the non-invasive and gentle way they claimed to approach infertility treatments. Initially she claimed, that I would only take oral medications and then 1-3 injections total for an egg retrieval cycle. She explained a new fertilization process that they use that is less invasive to the egg when injecting it with the sperm. And she explained that they only use local anesthesia for egg retrievals which is more gentle on the women's body as you don't have to be completely knocked out. I was really drawn to all of these claims as my partner and I have MFI and I am fairly young so I didn't feel that I needed the most invasive and intense treatment right away. Sadly, every single one of the claims Dr. Makarov made ended up being false and I didn't find out until right before the course of treatment or procedure. For example, right before I began my egg retrieval cycle, I was told I would actually be doing multiple injections/day. I was confused as I had been told there would only be oral medication plus 1-3 injections toward the end of the cycle. At that point, I wasn't too upset and I followed all the instructions of course. Then, a couple days before the egg retrieval procedure, I asked about the less invasive form of fertilization that Dr. Makarov had claimed we could utilize and she said "oh that is just experimental; we can't do that". I was really caught off guard as this was one of the primary reasons we had even selected this clinic, but since we were just a couple days out from the procedure, we moved forward. Then I went to sign the paperwork for the anesthesia for the procedure and I asked if I could do local anesthesia as Dr. Makarov had described to me. The nurse responded by saying "I don't think you'll be able to tolerate the pain; you should just get fully knocked out". I was again completely taken off guard and now I was too scared to do local anesthesia only after this nurse told me the pain would be unbearable so I of course opted for full anesthesia. The first egg retrieval cycle completely failed. We retrieved 11 eggs but 0 made it to blastocyst. We had thought that we would perhaps switch up my treatment plan for the next cycle since the first one completely failed. And when I spoke to Dr. Makarov on the phone, she said that we would do things differently. But when the time came around, they put me on the exact same treatment plan and medication list as the first time. I tried to keep asking why we weren't switching things up like Dr. Makarov said we were going to, but I was just told "this is what Dr. Makarov is prescribing you." It made me feel like she completely forgot about my previous cycle and my situation as a whole. The day of the second egg retrieval was extremely upsetting and stressful and was the "final straw" for us in deciding to switch clinics and doctors. The entire cycle leading up to the second egg retrieval, I had been trying to stress that we would like to use a different vial of frozen sperm from my husband to inseminate the eggs. My husband froze sperm before his cancer treatment and that was what we were using for IVF. The first egg retrieval cycle (which failed), the lab used one vial of sperm and none of the eggs made it to blastocyst. I wanted them to use a different vial of sperm for the second retrieval as we had no shortage of vials and we felt that there was no point to keep trying with a vial that obviously hadn't worked from the first cycle. The embryologists really wanted to just keep using the first vial again. I believe their thinking was they wanted to preserve the vials of sperm for us for future use but we have 20+ vials frozen so we were comfortable using a second vial for this cycle. But the embryologists essentially put their foot down and refused to use a second vial. I had to try to get Dr. Makarov to intervene and speak to the embryologists on our behalf so that they would follow the instructions and use a second vial. The morning of the retrieval, I was thrown back and forth between nurses and staff trying to explain what we needed and trying to get Dr. Makarov to instruct the embryologists downstairs in the lab. Dr. Makarov completely avoided us and wouldn't speak with us. Finally, one of the PAs made a phone call and then rushed me back downstairs as my procedure was scheduled to begin in 5 minutes. It was just a really stressful way to go into a procedure and we felt that we couldn't trust the staff at the clinic or the lab after that. As I mentioned, that was the final straw that led us to switch doctors and clinics. Dr. Makarov didn't perform either of my egg retrievals.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
I truly can't recommend that anyone see Dr. Makarov. Luckily there are lots of other great fertility doctors in the New York City area and I hope that any prospective patients will take these reviews into consideration when making their decision. Don't be swayed by their claims of new and non-invasive treatments as they do not follow through.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
We sadly did not feel like a patient or like a human while treated by Dr. Makarov. I don't think she remembered the details about my case or situation. I often had to remind her of my situation. I very rarely saw her during office visits - perhaps two times after the initial consultation over the course of 4 months. And the couple times that I did see her in the office, she was very rushed and unorganized and didn't seem to know what was going on with my cycle. She gave me a lot of contradicting information which was really frustrating and hurtful. Multiple times, I would find out that the "plan" and course of treatment we had agreed upon, was no longer an option and was completely off the table. Essentially, the reasons that I picked this clinic, ended up not being options. I felt tricked and manipulated and had I known they were going to backtrack on most of their claims, I wouldn't have come to this clinic in the first place. I do understand that there has to be a high level of flexibility with these types of treatments as you are being monitored and as the doctors see how things are progressing. But overall, I felt that Dr. Makarov and this clinic were very disingenuous in the claims they make about treatment options and then the actual treatment they put you through. Aside from visits in person, I was also dissatisfied with the way I was treated when I had phone appointments set up with Dr. Makarov. She would frequently call me up to 8+ hours late and made me feel like I was an inconvenience. Once when I tried to ask follow up questions following a failed procedure, she told me she couldn't answer any detailed questions because she was driving. It was hard to work my full-time job when I was constantly waiting on a phone call that was pushed and pushed throughout the entire day.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
For both my egg retrievals with Dr. Makarov, I was on Clomid (oral), Letrazol (oral), and Gonal-F (injection). I triggered with Ovidrel once and Lupron once. I also took Orilissa to prevent premature ovulation.
Describe your experience with the nursing staff at New Hope Fertility Center.
I concluded that the nursing staff was simply too overworked and overbooked to do a good job. They were incredibly unorganized and made a lot of mistakes but I truly think think this is because they were overworked and understaffed. Every morning for monitoring, there would only be one nurse in charge of doing the blood work for every single woman who came in. And they didn't stagger appointment times for blood work. It's just first come, first serve. So everyone would arrive at 6am, stand outside until the building doors opened at 6:30am, then stand in the lobby and wait for the elevators, then go upstairs and wait in the waiting area. I think that they simply had too many patients at one time because I would often have to wait up to two hours just for routine bloodwork and monitoring. The one nurse who was in charge of bloodwork for everyone was awesome. She was so quick and kind and attentive. But she was just way too overworked and they should have had 3-4 nurses doing her job. There was plenty of space for more; there were 3 chairs for drawing blood but they only ever used one. Otherwise, the nursing staff all seem like nice people but they just must be poorly informed because I would often receive incorrect instructions related to my medications from my nurse! And I would have to call her out and remind her that Dr. Makarov had actually said I would be taking another medicine. And she would say "Oh yes, ok take that medicine then." I did not feel that they were thorough or organized.
Describe your experience with New Hope Fertility Center.
Overall, the clinic's biggest weakness and the reason we decided to switch to a different clinic/doctor is that they do not follow through on the things they claim. Additionally, it would be great if they could be a bit more organized in regards to appointment times to cut down on the hours of waiting for routine monitoring appointments. And finally, the communication was really non-existent. Very hard to get responses out of anyone and unclear who I should be reaching out to with questions.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The office unfortunately did not stagger monitoring appointments, so a large group of women would show up quite early in an attempt to get in early. Many of us would arrive around 6am and wait outside until the building was unlocked, then wait in the lobby to take the elevator upstairs, then wait in the waiting area. The longest I waited for monitoring was 2 hours.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I believe that Dr. Makarov recommends single embryo transfer which is what I wanted and so I was happy with approach.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
A few more specific area of pain were... * it was very difficult to get this clinic to send my records over to my new clinic when I decided to switch. I had to call for weeks to try to get through to the right person who could fax over my records and I was frequently referred back and forth between departments. * I was instructed to take the wrong trigger medication and I had to correct the nurse. * Dr. Makarov called me hours late for phone appointments. I do understand that as a doctor, her schedule isn't always predictable. But I think if she is going to call 8+ hours after our scheduled phone appointment time, the office should notify the patient so they aren't waiting on the call.
0
Doctor
Jennifer Kulp Makarov
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2019 - 2020, Unsuccessful
NPS
4
NPS
4
Age 37 - 38
1 IVF
European
Income $0 - $49K
2nd of 3 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Zhang] seems to be a very knowledgeable doctor and I really love the fact that he is using the Mini IVF and doesn’t feed the patient a lot of medication. Unfortunately I didn’t get to talk to him a lot and can’t say if he was behind my treatment or somebody else even if he was in Charge of my case...[he]is so busy and has so many patients that he doesn’t have time to even talk to you he is there for the initial consult and after that you are only dealing with nurses
Even the nurses [at New Hope Fertility Center] are very busy so is hard to communicate trough them with a doctor. If you go to the clinic or write an email on the portal almost each time it is a different nurse who will answer or some times two of them will answer with different responses...$500 for first appointment. Retrieval process plus frozen egg transfer plus monitoring plus pgt testing for 2 embryos cost me more than $12 000.
How was your experience with John Zhang at New Hope Fertility Center?
He seems to be a very knowledgeable doctor and I really love the fact that he is using the Mini IVF and doesn’t feed the patient a lot of medication. Unfortunately I didn’t get to talk to him a lot and can’t say if he was behind my treatment or somebody else even if he was in Charge of my case.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
If you have other medical problems find doctors to take care of them or monitor you for them because at NH they only check the blood work that are at interest to them not other things that can be related to your fertility issues. Not testing your thyroid hormones or things like that and rose could be very important in your journey.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Doctor is so busy and has so many patients that he doesn’t have time to even talk to you he is there for the initial consult and after that you are only dealing with nurses. If he does make time to talk to you it will be on the hallway for 5 min. I don’t think he even has time to review your chart and lives that to God knows who. You’ll never know who takes care of your case you’re just told what to do and that’s it. You can’t trust the treatment or ask questions because you do not know who to ask since your doctor is not available and every time you are talking to a different nurse or different doctor.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He used a Mini IVF for 5 days :Clomid, Letrozole, Follistim and other 2 days of Letrozole and Follistim then retrieval. For transfer I was doing Progesterone Estrogen, Lovenox and Prednisone. Stimulation was minimal and still got 2 good embryos.
Describe your experience with the nursing staff at New Hope Fertility Center.
The majority of the nurses do not speak very good English and is hard to communicate with them. Even the nurses are very busy so is hard to communicate trough them with a doctor. If you go to the clinic or write an email on the portal almost each time it is a different nurse who will answer or some times two of them will answer with different responses.
Describe your experience with New Hope Fertility Center.
The clinic is very busy so don’t expect for somebody to look closely at your case. They are just looking at your blood work and ultrasound and not any other impact of other disease that you might have. They have a very good embryology they even have a way to mature your eggs if they weren’t when they did the retrieval. Retrieval doctors and transfer doctors were very delicate and I did not need sedation. Be careful with what you pay and keep the receipts. From time to time ask for statements Otherwise they might surprise you with extra bills. Communication is very poor between doctors, nurses and patients. Very hard to get some answers because is hard to get to someone who listens to what you have to say and have the power to do something about it. Technicians sometimes will give you their opinion which is different from the doctors opinion so you will be put in doubt. You’ll never know if what is going on is good or bad you’ll just go with the wave... If I would have had Dr Zhang taking care of me and communicating with me all the time I would have been very pleased because I really trust that he could make a difference for me but since he didn’t and had to deal each time with a different person I am really confused with this clinic and not satisfied with the results as well.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was ok they have 6 rooms for that. Some ultrasound equipment is better than other.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
$500 for first appointment. Retrieval process plus frozen egg transfer plus monitoring plus pgt testing for 2 embryos cost me more than $12 000.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
4
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
3
NPS
3
Age 44 - 45
3 IVF
Ashkenazi Jewish
Prefer not to answer
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] never explained why did anything. First cycle started with pills, and didn’t have shots til the end. Resulted in 3 eggs. Next she started with pills and shots. Resulted in 13 eggs. Next round she did pills and 1/2 the amount of shots. Results 8 eggs. Never discussed why the change. Finally after the third round I asked her why she thought we were getting numerous eggs but no normal ones. Her response was she basically didn’t know. It felt like she just hadn’t thought about it.
They [New Hope] almost had me cancel a cycle because on my retrieval day they had a mistake in their system saying we owed money. We didn’t, we paid the full amount the day before. They were causally looking into it until I insisted that I get my sonogram so they can do my retrieval. One tech said sorry, if you haven’t paid we can’t do anything. She was so rude. Especially because we did pay. They never apologized.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
What I says before. She was nice, but not very invested in our success. When we came for the follow up after retrieving the eggs and them being abnormal she hadn’t even looked at the results until we were in her office.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Keep on top of everything. Make sure they are giving you the proper information and that you get it on time.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
You only spoke to her when you were there. She seemed very h concerned with the results. We have 13 eggs retrieved in our first cycle using the shots. None of them came back normal. She never addressed that, it was just onto the next cycle with no discussion. She was nice when you were in the office why her, but felt very detached from our success
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
She never explained why did anything. First cycle started with pills, and didn’t have shots til the end. Resulted in 3 eggs. Next she started with pills and shots. Resulted in 13 eggs. Next round she did pills and 1/2 the amount of shots. Results 8 eggs. Never discussed why the change. Finally after the third round I asked her why she thought we were getting numerous eggs but no normal ones. Her response was she basically didn’t know. It felt like she just hadn’t thought about it.
Describe your experience with the nursing staff at New Hope Fertility Center.
The ones they took your blood were very nice. They had the most compassion out of any at New Hope.
Describe your experience with New Hope Fertility Center.
You are a number. Especially if you are upstairs. The receptionists do not care that this is one of the most sensitive things someone could go through. The actual office is lovely. You must keep on top of them and insist on the treatment that you want. If you call and want to speak with a doctor they will tell you it’s not possible. You have to insist and make a scene. They almost had me cancel a cycle because on my retrieval day they had a mistake in their system saying we owed money. We didn’t, we paid the full amount the day before. They were causally looking into it until I insisted that I get my sonogram so they can do my retrieval. One tech said sorry, if you haven’t paid we can’t do anything. She was so rude. Especially because we did pay. They never apologized.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
This was actually great. You had a large window and rarely a long wait time. The Dr did most of the sonograms, if she was there. She only came in 3 days a week. In 3 retrieval she never did ours
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
It’s was about $6000 plus medication. This was only retrieval. We never got to transfer.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They prefer single
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
They were just disorganized. They would wait to tell you what you needed even if it required you to go to a pharmacy. Ine time they never emailed me with directions. They often didn’t call in prescriptions but the pharmacy thankfully knew us and knew it was a mistake and would give us the prescription.
3
Doctor
Jennifer Kulp Makarov
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
2 of 5
3
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
4
NPS
5
Age 34
1 IVF
Male Factor
Black or African-American
Income $100K - $199K
Doctor
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I saw him [Dr. Zhang] three times so far, most information gotten from the nurses and ultrasound techs around me. Things felt rushed with him, not much of a personal touch in my opinion... He's very knowledgeable and does cutting edge stuff. However he's not very present. I would like to be able to see my doctor more often or feel like I'm being heard. Most of my questions were answered by ultrasound techs.... We did an ultra mini IVF cycle which involved clomid and femara tabs only. I was able to produce 4 mature eggs which all got fertilized, however I ended up with one very good grade blastocyst.
Very clean and calming atmosphere. Things move very fast there [New Hope Fertility Center]. There's a whiteboard which flashes your name and also guides you on where to go. Everyone is courteous but it tends to feel very impersonal since they have so many patients. They also communicate mainly by email which can be a good thing. Questions are answered promptly. I would also say that costs are very reasonable there.... Reasonable. My ultra mini IVF so far has cost about 10k
How was your experience with John Zhang at New Hope Fertility Center?
He's very knowledgeable and does cutting edge stuff. However he's not very present. I would like to be able to see my doctor more often or feel like I'm being heard. Most of my questions were answered by ultrasound techs. Also because I understood the plan for the day I have found myself asking for things I was told during the previous appointment, that the people I interacted with on the day of were not aware
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask for a full explanation of the pros and cons of each step or procedure
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I saw him three times so far, most information gotten from the nurses and ultrasound techs around me. Things felt rushed with him, not much of a personal touch in my opinion
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did an ultra mini IVF cycle which involved clomid and femara tabs only. I was able to produce 4 mature eggs which all got fertilized, however I ended up with one very good grade blastocyst. We also did PGS testing for aneuploidy which came back aneuploid. I think I shouldn't have done PGS testing on my only blastocyst especially since I have never had a miscarriage. I was able to get them to do a saline sonogram which showed i had a possible polyp and was then scheduled for hysteroscopy.
Describe your experience with New Hope Fertility Center.
Very clean and calming atmosphere. Things move very fast there. There's a whiteboard which flashes your name and also guides you on where to go. Everyone is courteous but it tends to feel very impersonal since they have so many patients. They also communicate mainly by email which can be a good thing. Questions are answered promptly. I would also say that costs are very reasonable there.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Reasonable. My ultra mini IVF so far has cost about 10k
4
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
4
NPS
2
Age 35
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
3rd of 4 Docs
6 IUI With Other Docs
1 IVF With Other Docs
3 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
What he [Dr. Zaher Merhi] explained made sense but then I felt rushed into an egg retrieval that I didn’t feel confident would work considering the cycle before (my cycles are very unpredictable) they thought I had two cysts. Then 9 days later they thought they were eggs and good to retrieve and we went in and got nothing...He has great bedside manner but I am unsure that he really has the best course of action as a physician. He is willing to try unconventional things.
They [staff at New Hope Fertility Center ] don’t communicate plans well or call everything is via email...You check in and then wait for your name to show on the Tv screens and go in for blood then back out to wait for your name on the tv to see a different nurse for ultrasound and then back out to wait for the nurse (coordinator) to call you back to discuss and the doctor if he is available. I don’t like this approach it makes you feel like a number. But Dr. Merhi’s team is very responsive through their email portal.
How was your experience with Zaher Merhi at New Hope Fertility Center?
I had renewed hope after seeing him as he was confident that we could use my eggs as opposed to donor even tho my first RE at the age of 30 had told me I needed to move to donor eggs. What he explained made sense but then I felt rushed into an egg retrieval that I didn’t feel confident would work considering the cycle before (my cycles are very unpredictable) they thought I had two cysts. Then 9 days later they thought they were eggs and good to retrieve and we went in and got nothing.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
He has great bedside manner but I am unsure that he really has the best course of action as a physician. He is willing to try unconventional things.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
His team is very responsive and he has great bedside manner and remembers personal details about myself and my husband.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He had me try a 14 day course of BC pills in an attempt to lower my FSH. The last BW I had done 2 months prior was 79. I had to stop after 11 days as I had gained 9 lbs. Coming back in after that my FSH was down to 10 and I don’t remember the last time it was that low. At the ultrasound they thought I had two cysts. I had a period. And came back in for more BW and ultrasound on CD 9 after taking estrace for 14 days and they said I was good to go and rushed me in for an egg retrieval 2 days later. Turns out as I suspected they were still the two cysts from before. So we got nothing.
Describe your experience with your nurse at New Hope Fertility Center.
I don’t like how they run their clinic. You wait for your name on a board and go in to get your blood then back out and wait for your name on a board and back into a different person for the sonogram and then back out and the nurse talks to you and the doctor if you request.
Describe your experience with New Hope Fertility Center.
The way they treat patients through a cycle. You check in and then wait for your name to show on the Tv screens and go in for blood then back out to wait for your name on the tv to see a different nurse for ultrasound and then back out to wait for the nurse (coordinator) to call you back to discuss and the doctor if he is available. I don’t like this approach it makes you feel like a number. But Dr. Merhi’s team is very responsive through their email portal.
What specific things went wrong at New Hope Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The communication was very poor. They knew I was unavailable for what would have been the next cycle and when I called with CD1 of my period while I was on a work trip and wasn’t able to come in until CD10, at that visit they decided that what they previously thoughts were cysts were follicles and that we had to come in for an egg retrieval. I got this information via email and when I called rather confused and with concerns was told that the doctor was sure. They don’t communicate plans well or call everything is via email.
4
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
2
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
2
Age 34
3 Embryo Freezing
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Makarov is very nice and she helped me understand how the whole IVF journey would go as it was my first time. She encouraged us to switch our insurance company so that we could have more IVF cycles for the new year which we didn't realize was an option. A lot of times I felt a little lost as to what the big picture plan would be which I guess can be the nature of IVF...You may be someone who won't need too much meds/stimulation to be successful but if you're like me (DOR), you may need more and I wish I would have figured this out earlier and started somewhere else.
They [New Hope Fertility Center staff] get you in and out very quickly and the whole place is a very well-oiled machine. The Billing department is very on top of it and good at explaining the costs etc. The clinic itself is very conveniently located and has great hours for monitoring. Again, understand their specialty which is 'natural and mini IVF'...Monitoring was any time from 7am-2pm during the week and 7-12pm on the weekends. There were a lot of different ultrasound technicians that would perform ultrasounds when the doctor was too busy or wasn't in (on the weekends)
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr. Makarov is very nice and she helped me understand how the whole IVF journey would go as it was my first time. She encouraged us to switch our insurance company so that we could have more IVF cycles for the new year which we didn't realize was an option. A lot of times I felt a little lost as to what the big picture plan would be which I guess can be the nature of IVF.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Understand that NHFC is a very very busy clinic that specializes in 'natural IVF'. You may be someone who won't need too much meds/stimulation to be successful but if you're like me (DOR), you may need more and I wish I would have figured this out earlier and started somewhere else.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
The clinic is super busy and it was hard to get a chance to talk to her even though she was doing my ultrasounds almost every day. She is very nice and happy to explain things but super busy.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were really nice and caring. Sometimes I wasn't sure if they seemed to remember me and my specific needs/issues which I know is hard because they must have so many patients that they are caring for at one time.
Describe your experience with New Hope Fertility Center.
They get you in and out very quickly and the whole place is a very well-oiled machine. The Billing department is very on top of it and good at explaining the costs etc. The clinic itself is very conveniently located and has great hours for monitoring. Again, understand their specialty which is 'natural and mini IVF'. They offer regular IVF but didn't start there for me and maybe they should have.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was any time from 7am-2pm during the week and 7-12pm on the weekends. There were a lot of different ultrasound technicians that would perform ultrasounds when the doctor was too busy or wasn't in (on the weekends). The clinic seemed to hire a bunch of new technicians when I was going there and it just felt like so many different people were caring for you that I would worry info would be lost among all of these moving parts.
5
Doctor
Jennifer Kulp Makarov
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Adaptability
4 of 5
2
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
1
Age 33 - 34
1 IUI
1 IVF
Income $200K - $499K
Marketer or PR
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Liu] doesn't remember your chart and has no clue what he is doing. After my 1st failed embryo implantation, he failed to convey what his plan was to improve chances for 2nd embryo transfer. My 2nd embryo did not implant and he only told me after that it was not a good embryo and had very little chances of implantation...Poor communicator...never available to answer my questions or guide me about the approach
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with...The clinic failed to inform anything about medications or why the plan was changed...They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
How was your experience with Zitao Liu at New Hope Fertility Center?
Strengths: None Weaknesses: Poor communicator. It is nearly impossible to understand what Dr Liu says because of his accent. During one of my Hysteroscopy procedures, he started talking to me in Chinese without thinking that I don't know the language. He doesn't remember your chart and has no clue what he is doing. After my 1st failed embryo implantation, he failed to convey what his plan was to improve chances for 2nd embryo transfer. My 2nd embryo did not implant and he only told me after that it was not a good embryo and had very little chances of implantation.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Do not waste your time to see him.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
The staff and doctors at New Hope are just trying to process your blood work and sonogram. They don't take a look at your history and don't remember which medications you have been taking. Dr Liu was never available to answer my questions or guide me about the approach
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
I was given Follistim for about 10 days before egg retrieval. Post embryo transfer, I was taking Progesterone in oil shots to help the embryo implant and increase progesterone in blood. My endometrium lining is also on the thinner side, so I was taking estrogen supplements every day
Describe your experience with the nursing staff at New Hope Fertility Center.
There are a lot of nurses at New Hope and there is no 1 single nurse you will communicate with. I had a different nurse every time I went there or someone who sent me a protocol for medications. If you have any questions, the nurses are not very fast to respond to/ get in touch with
Describe your experience with New Hope Fertility Center.
Strengths: Mini ivf for anyone looking for less invasive IVF Weaknesses: Majority of staff is Chinese here, so it is very tough to understand what they are saying including Dr Zhang. No communications about treatment plan/ changes in protocol. Billing is very slow as well. They would keep sending me bills instead of getting it from insurance and would never respond to my emails. Almost feels like a mill..too many people and no personalized approach
Describe your experience with your monitoring appointments at New Hope Fertility Center.
They have monitoring hours from only 7am-3pm. You cannot book an appointment and sometimes the wait time was almost an hour to get blood work and sonogram. They don't handle special requests such as if you have to leave early, etc. For instance, one day I needed to get out by a certain time to catch the train and they were like-"we can't do anything about it, you have to wait"
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
My insurance covered most of it but i paid around $2k for genetic testing, medications and copay
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
My doctor recommended single embryo transfer as he thought I had a smaller body frame and we should avoid any risks with twins
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The clinic failed to inform anything about medications or why the plan was changed
2
Doctor
Zitao Liu
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 41
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $50K - $99K
2nd of 2 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Talking to Dr. Merhi for our inital consultation, he was fantastic. Warm, personable and seemed to be very confident. After that, I was basically handed off to nurses and not allowed to speak to the Doctor anymore. ...They push you into not having anesthesia during the egg retrievals at New Hope. I pushed back initially, explaining that my ovaries had a tendency to hide, and that was uncomfortable with just getting an ultrasound. But I trusted them, and did the procedure with only a uterine local. It was traumatizing. They had to bring in a nurse from the other room to push on my stomach to get to my ovary. The constant filling my uterus with liquids made me think of an abortion, which is not what you want to be thinking of when the doctor is retrieving your eggs.
The lobby is nice [at New Hope Fertility Center], and they seem to be well organized on the surface. But they are flashy with no substance. The nursing staff is disorganized, with too many cooks in the kitchen. You have to just know what to do. You wait for your name to flash on the screen to get bloodwork done (it says your chair number). Then you go back to the waiting room to wait for your name & the ultrasound room. To go to the ultrasound room, you walk through the bloodwork area and through a bunch of nurses, who say nothing to you. They do your ultrasound and just leave. Very impersonal, you're just a number.
How was your experience with Zaher Merhi at New Hope Fertility Center?
They push you into not having anesthesia during the egg retrievals at New Hope. I pushed back initially, explaining that my ovaries had a tendency to hide, and that was uncomfortable with just getting an ultrasound. But I trusted them, and did the procedure with only a uterine local. It was traumatizing. They had to bring in a nurse from the other room to push on my stomach to get to my ovary. The constant filling my uterus with liquids made me think of an abortion, which is not what you want to be thinking of when the doctor is retrieving your eggs. They told me it would take 5 minutes, it was closer to 30. Dr. Merhi took a break, as I was in so much pain. He said there were two eggs that he could get to, and I said to just keep going (now I realize that they should have stopped. I was crying and very upset). They kept going, and Dr. Merhi kept apologizing. The egg quality was bad, so neither eggs got past the operating room.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Dr. Merhi seems like a very nice person, but DO NOT GO TO THIS CLINIC. What they do and what they say are two very different things.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Talking to Dr. Merhi for our inital consultation, he was fantastic. Warm, personable and seemed to be very confident. After that, I was basically handed off to nurses and not allowed to speak to the Doctor anymore. Plus, the waiting room is like an upscale DMV.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He wanted to do mini-IVF, as I have low ovarian reserve. First cycle, birth control pills, then half a clomid for 7 days. Second (cancelled) cycle, birth control pills and 1/4 clomid for 7 days. He said that my previous clinic had been "overfeeding" my eggs, and he'd had much success with this method. No results produced whatsoever.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha, Joanna, Laura, Iris, etc)
Disorganized and awful. The nurses (there are more than I can keep track of) all send you different emails. You ask them a question and the all give you different answers because there's no communication.
Describe your experience with New Hope Fertility Center.
The lobby is nice, and they seem to be well organized on the surface. But they are flashy with no substance. The nursing staff is disorganized, with too many cooks in the kitchen. You have to just know what to do. You wait for your name to flash on the screen to get bloodwork done (it says your chair number). Then you go back to the waiting room to wait for your name & the ultrasound room. To go to the ultrasound room, you walk through the bloodwork area and through a bunch of nurses, who say nothing to you. They do your ultrasound and just leave. Very impersonal, you're just a number.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It felt like an upscale DMV. You checked in, and waited to see your name come up on a TV screen in the lobby that sent you to bloodwork or the ultrasound room.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
It was covered by my insurance.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The reason why we went there - they bank embryos. I'd previously only done fresh cycles, and it wasn't working. They do multiple embryo transfer, but I think that was because of my age.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
They would tell me things at the very last minute (5pm when my pharmacy is closed and expect me to be able to get fertility medication). They would say "You have your trigger shot?" when it was never ordered.
0
Doctor
Zaher Merhi
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
5 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 41
2 Fertility Medications
East Asian
2nd of 4 Docs
3 IVF With Other Docs
2 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Merhi did not even recognize me when I saw him in the clinic after the first initial consultation. When the transfer ended in a chemical pregnancy, he did not reach out to discuss next steps or share condolences. During the initial consultation he assured us that he would be the only doctor performing any procedures (transfer, water sono, practice transfer) on me. He didn't care to tell me the week before my transfer that he was not going to be in the clinic. Neither did he return my email after he returned to the clinic (which was after my transfer).
The clinic's [New Hope Fertility Center's] environment is very nice, calm and bright with daylight. There is a big electronic screen that shows you when your turn is up. The office is also conveniently located across the street from a subway stop. The appointments with their doctors are always over 1 hour wait. NO RESPECT for patient's time. When you ask where the doctor is, they tell you the doctor is in the OR.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was very warm and provided a lot of details on the day of the initial consultation. He peppered us with follow up emails after the initial consultation. I never saw him in my morning monitoring appointments and he didn't contact me about the transfer, before or after.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Find a different doctor.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi did not even recognize me when I saw him in the clinic after the first initial consultation. When the transfer ended in a chemical pregnancy, he did not reach out to discuss next steps or share condolences. During the initial consultation he assured us that he would be the only doctor performing any procedures (transfer, water sono, practice transfer) on me. He didn't care to tell me the week before my transfer that he was not going to be in the clinic. Neither did he return my email after he returned to the clinic (which was after my transfer).
Describe your experience with the nursing staff at New Hope Fertility Center.
The team of nurses were always prompt to send my monitoring results with instructions. Any questions I send they always respond within a day or 12 hours.
Describe your experience with New Hope Fertility Center.
The clinic's environment is very nice, calm and bright with daylight. There is a big electronic screen that shows you when your turn is up. The office is also conveniently located across the street from a subway stop. The appointments with their doctors are always over 1 hour wait. NO RESPECT for patient's time. When you ask where the doctor is, they tell you the doctor is in the OR.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$3800 for FET. $350 for initial consultation. $500 for water sono.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
New Hope only transfers 1 embryo at a time.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Zaher Merhi
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
5
Age 42
2 IUI
Uterine Fibroids
Black or African-American
Income $500K
Business Executive
1st of 2 Docs
3 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang did an excellent job of managing my expectations given my personal circumstances. He was even able to tell me (which he later substantiated via ultrasound) where my fibroids were located based on my description of my menstrual cycles since stopping birth control pills. The RE I saw after Dr. Zhang shared some things with me that suggested IUI was an irresponsible course of treatment for me given the placement of my fibroids
The facility works very much like a mill. Your name pops up on a screen when you are supposed to go to one room or another and often when you arrive as directed, the nurses don't know why you're there.... The facility was clean and the staff was clearly competent. However, there were frequently billing errors so that's something patients should focus on. New Hope was not in my insurance carrier's Center of Excellence so I paid for all care out of pocket.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang did an excellent job of managing my expectations given my personal circumstances. He was even able to tell me (which he later substantiated via ultrasound) where my fibroids were located based on my description of my menstrual cycles since stopping birth control pills. The RE I saw after Dr. Zhang shared some things with me that suggested IUI was an irresponsible course of treatment for me given the placement of my fibroids. Having said that, I have no regrets about having tried the less invasive procedure because I always would have been curious if we'd gone straight to IVF.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The facility works very much like a mill. Your name pops up on a screen when you are supposed to go to one room or another and often when you arrive as directed, the nurses don't know why you're there.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did three cycles of Clomid, only two of which we completed with IUI. A fill-in doctor convinced my husband that the risk of multiples was too great during our first cycle so we didn't do IUI. However, given my age, the chance of pregnancy was so low he needn't have worried we'd end up with multiples. The second cycle the dose of Clomid was lowered and we didn't get pregnant. The third cycle, the dose of Clomid was returned to the original and we didn't get pregnant. However, Dr. Zhang forewarned me that the placement of my fibroids made pregnancy very unlikely.
Describe your experience with New Hope Fertility Center.
The facility was clean and the staff was clearly competent. However, there were frequently billing errors so that's something patients should focus on. New Hope was not in my insurance carrier's Center of Excellence so I paid for all care out of pocket.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Approximately $800/IUI cycle
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/A
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
5
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Successful
NPS
3
NPS
4
Age 37
Donor Sperm
Diminished Ovarian Reserve
European
Latinx
Income $100K - $199K
Doctor
1st of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Though he [Dr. Zhang] got me pregnant with normal pgs girl, I miscarried. And each cycle after that he refused to listen to me or change protocol. I noticed a trend with my labs during monitoring, which I was right about, but he just didn’t care...originally said it would be mini ivf. But it wound up being ultra mini ivf with clomid only (one cycle he used letrozole).... each cycle I only produced one follicle. And I pay out of pocket. I asked if we could stimulate me more, given I’m Paying for a retrieval for one egg, but he kept saying no
Strength [at New Hope Fertility Center]: they don’t give up on you and don’t tell you to go for donor egg. They have an amazing lab. Weakness: they too won’t change protocol and they treat you like a number. AWFUL nursing staff. No contact with anyone when you have questions. No one is accessible...While I was miscarrying in the ER, I’m hysterically crying, in my stretcher and I call them to let Dr Zhang know ... Liliana answered (the receptionist) and said “you are no longer a patient here”.
How was your experience with John Zhang at New Hope Fertility Center?
Though he got me pregnant with normal pgs girl, I miscarried. And each cycle after that he refused to listen to me or change protocol. I noticed a trend with my labs during monitoring, which I was right about, but he just didn’t care
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Listen to their concerns
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Never got to speak w the Zhang. Nurses wouldn’t even call you. They send you an email with your instructions. If you have questions it’s impossible to get in touch with them
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Dr Zhang originally said it would be mini ivf. But it wound up being ultra mini ivf with clomid only (one cycle he used letrozole).... each cycle I only produced one follicle. And I pay out of pocket. I asked if we could stimulate me more, given I’m Paying for a retrieval for one egg, but he kept saying no
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: All of them )
Terrible!!! Awful!!!! I would expect the doctors to be cold, and nurses to be warm but frankly it was the opposite here. They send you a generic email with instructions. It’s a template. If you have questions they won’t answer you. And if you call them the receptionist (liliana) will never connect you. While I was miscarrying in the ER, I’m hysterically crying, in my stretcher and I call them to let Dr Zhang know ... Liliana answered (the receptionist) and said “you are no longer a patient here”. (I was 7 weeks and never discharged to my OB). As I’m crying in the phone, begging her to connect me to my dr she continues to passive aggressively tell me “I graduated” and was no longer a patient there. Long story short —- after that traumatic experience, I made a formal complaint the following week. The supervisor told me liliana had put in her resignation the week prior so “that’s probably why she was behaving that way” .... fast forward two months, Liliana is back. I speak with supervisor as to how she can work there with how she treated me and refused to connect me, a patient, to my dr while I’m in the ER miscarrying. The supervisor said “we gave her extra training afterwards” Terrible. Need I say more
Describe your experience with New Hope Fertility Center.
Strength: they don’t give up on you and don’t tell you to go for donor egg. They have an amazing lab. Weakness: they too won’t change protocol and they treat you like a number. AWFUL nursing staff. No contact with anyone when you have questions. No one is accessible.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
affordable Retrieval $1250
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/a I only had one embryo
3
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
4
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 41
1 IVF
Donor Sperm
European
Native American
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had hardly any face time with the doctor [Dr. Zhang] and was never given any explanation of my test results or prognosis...Dr. Zhang seemed disinterested in patient relations and had a formulaic approach to treatment planning...doctor missed one egg so had to bring me back from the recovery area and repeat the procedure...I did not have an AMH test, which would have helped me decide whether to proceed to IVF using my own eggs. I was also advised to do an egg retrieval (for $4,000) for just one egg.
The clinic [New Hope] itself is pleasant enough except the waiting area has a very strong perfume/air freshener that was hard to tolerate. Strength: everything is on site. Weaknesses: One size fits all treatment model, lack of transparency, genetic screening is not thorough, there is no personal attention, treatment is dragged out over many many weeks unnecessarily...One nurse, Gina, was quite attentive and compassionate. The rest were somewhat robotic.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed disinterested in patient relations and had a formulaic approach to treatment planning. It was my first time seeking treatment and I didn't know what questions to ask. I took for granted that I would be directed toward the best course of treatment and unfortunately trusted his judgment. When I did ask questions based on my own research, responses from Dr. Zhang and most staff were often vague or evaded altogether. For example, I did not have an AMH test, which would have helped me decide whether to proceed to IVF using my own eggs. I was also advised to do an egg retrieval (for $4,000) for just one egg. When I asked questions about both of these things I was given either no answer or confusing information that left me feeling like I was worrying for no reason because this was how fertility treatment worked. When I switched to a different clinic I was advised that an egg retrieval for less than 6 eggs is not worthwhile. I was also told that the genetic testing I did at New Hope (for $200) only tested for 5 markers instead of the recommended 281 markers so I had to repeat it. At the new clinic I had an AMH test and an HSG (New Hope did not inform me about either of these tests) and was quickly able to make an informed decision about my next step.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I would not recommend this doctor.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I had hardly any face time with the doctor and was never given any explanation of my test results or prognosis.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Two months on BC pills with weekly monitoring (waste of time and money). Clomid and Femara. Lupron injection.
Describe your experience with the nursing staff at New Hope Fertility Center.
One nurse, Gina, was quite attentive and compassionate. The rest were somewhat robotic.
Describe your experience with New Hope Fertility Center.
The clinic itself is pleasant enough except the waiting area has a very strong perfume/air freshener that was hard to tolerate. Strength: everything is on site. Weaknesses: One size fits all treatment model, lack of transparency, genetic screening is not thorough, there is no personal attention, treatment is dragged out over many many weeks unnecessarily.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Relatively fast and simple.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Genetic screening $199 (useless), monitoring flat monthly fee of $800, egg retrieval $4,000 (even one egg)
What specific things went wrong at New Hope Fertility Center?
  • Failed to inform you of changes in protocol
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
Egg retrieval- doctor missed one egg so had to bring me back from the recovery area and repeat the procedure, which was quite painful. Afterward I was left alone in a chair until I felt ok to leave. There was no nurse monitoring me, which was unfortunate because I felt quite ill after having the second retrieval.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
3
NPS
6
Age 44
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Latinx
Income $200K - $499K
2nd of 3 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang, was very upfront and blunt about what my expectations should be, in some ways, I as a patient appreciate that. He is very focused on his research side of his practice...After the first appointment with Dr. Zhang, I was basically put on auto-track for the 3 cycles I did with NHF. Never was there a change discussed after any cycle or summary/thoughts... I sought NHF because of there mini-IVF protocols for patients with PCOS
NHF's strength is their efficiency, you are not waiting for blood work-ultrasound more than 30mins ever, results from that days monitoring is emailed, with all vital information and instructions within 2 hrs of leaving the clinic...The weakness is the lack of contact with any direct person, you are talking to various nurses, doctors, and admin-financial staff....At one point my payment was put on someone else's account...
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang, was very upfront and blunt about what my expectations should be, in some ways, I as a patient appreciate that. He is very focused on his research side of his practice, that I think he is too busy to really be focused on the everyday goings on in his clinic.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Be prepared for a very academic discussion, and don't expect any type of handholding. There is very little direct communication with this doctor, the rest of the team will be your main contacts.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
After the first appointment with Dr. Zhang, I was basically put on auto-track for the 3 cycles I did with NHF. Never was there a change discussed after any cycle or summary/thoughts, unless I asked to do something different. The office is very streamlined, and efficient, so much so, there is a lack of personal interaction. Also, I had had a bad experience with the staff from my first clinic, without any thoughts to my feelings a doctor that treated me from that clinic should up at an egg retrieval at this clinic, since this procedure is timed, I felt I had no choice but to allow him to do the retrieval. I almost did not go back for the next cycle I was so distraught.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Because I had had several cysts with my first doctor, I sought NHF because of there mini-IVF protocols for patients with PCOS. I did 3 late luteal phase mini-ivf cycles using letrozole, clomid, and gonal-f, with lupron after the first retrieval to allow for a second retrieval in one cycle. The rationale was that we could stimulate the lagging follicles to get more eggs per cycle. I was able to get two embryos during the first 2 cycles, they were sent out for PGS testing and came back abnormal and per the labs protocols, they were discarded.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were all very pleasant and all had good beside manners. However, because you are not assigned to a particular nurse, there is no one to directly to talk to if an issue arises.
Describe your experience with New Hope Fertility Center.
NHF's strength is their efficiency, you are not waiting for blood work-ultrasound more than 30mins ever, results from that days monitoring is emailed, with all vital information and instructions within 2 hrs of leaving the clinic. The cost for mini-ivf is great if you have the time to go slow, (ie younger patients). The weakness is the lack of contact with any direct person, you are talking to various nurses, doctors, and admin-financial staff. At one point my payment was put on someone else's account, although I had just handed them my credit card with my name on it. I also had to fight to get balances removed for treatment that was not performed. I had by chance caught the mistake because I asked for a ledger with all treatment that I was charged for because the bill for the 2nd cycle was more than the 1st, even though I did the exact protocol.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was very efficient and the window of time to go in was very reasonable.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Mini-IVF costs were very reasonable at nearly less than half the cost compared to conventional stimulation protocols. Also, out of pocket expenses such as PGS and ICSI were less than at institutional clinics.
3
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
6
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
3
Age 44 - 45
4 IVF
Poor Egg Quality
Unexplained
Black or African-American
Income $100K - $199K
1st of 3 Docs
5 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There was never a time that I could speak with the doctor [Dr. Zhang] and there were way too many patients at once...I only saw Dr Zhang once for the initial visit and then for about 10 minutes 1/2 way through my full treatment. Upon my initial visit I spoke with him about how i did not want to experience feeling like a number or that I was in an assembly line, and of course that was exactly what I experienced.
At times the nurses [at New Hope] weren't helpful; which led to the feeling of not being satisfied....strengths - his [Dr. Zhang] protocol is more rogue than most. Non-traditional and the costs are less. The phlebotomists are good. weaknesses ..The staff is not great, some of the nurses are inexperienced & do not know how to administer an ultrasound, et al.,..i had to ask repeatedly for my chart to be sent out; and when I first began instead of looking at my previous results from my other RE; they misplaced them and I had to resend.
How was your experience with John Zhang at New Hope Fertility Center?
I only saw Dr Zhang once for the initial visit and then for about 10 minutes 1/2 way through my full treatment. Upon my initial visit I spoke with him about how i did not want to experience feeling like a number or that I was in an assembly line, and of course that was exactly what I experienced.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Not to expect too much communication. That you will have to do a lot of your own research. Make sure that all of your tests are done and be your own advocate.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
There was never a time that I could speak with the doctor and there were way too many patients at once. At times the nurses weren't helpful; which led to the feeling of not being satisfied.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I do not remember the name of the protocol that he put me on. The first round was more aggressive than the other ones; but I used the following medications Birth Control pills - - which I told him that I was nervous about, due to the fact that they can make fibroids grow...he (or the nurses) would tell me they weren't anything to worry about Clomid Ganirellex Follistim
Describe your experience with the nursing staff at New Hope Fertility Center.
Most were nice, and competent. There were a couple that were very responsive and got back to you quickly; while the others were more curt and I felt viewed me more as a box that they needed to check off by the end of their day.
Describe your experience with New Hope Fertility Center.
strengths - his protocol is more rogue than most. Non-traditional and the costs are less. The phlebotomists are good. weaknesses - You end up paying just as much, if not more, than you would at a traditional facility. The staff is not great, some of the nurses are inexperienced & do not know how to administer an ultrasound, et al.,
Describe your experience with your monitoring appointments at New Hope Fertility Center.
My monitoring was pretty simple. I did appreciate the large window of time that was allotted and I was able to usually be in/out within 45 mins.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
A good portion was covered by my insurance. However, I spent roughly 10,000 OOP (between medications, costs of retrievals and the anesthesia)
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I never got to the transfer stage with his facility, so I can't comment on that. Had I, I would have preferred to transfer more than one at a time.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at New Hope Fertility Center.
i had to ask repeatedly for my chart to be sent out; and when I first began instead of looking at my previous results from my other RE; they misplaced them and I had to resend.
2
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
3
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, 5 Eggs Frozen
NPS
0
NPS
0
Age 35
1 Egg Freezing
East Asian
Income $100K - $199K
Entrepreneur
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang was difficult to communicate with. He missed a scheduled phone appointment and only called when I emailed him and his nurses about it. After my cycle, I emailed several times with questions and concerns and did not receive responses. In addition, I felt he only gave me information when I was informed and persistent enough to ask for it; if I hadn't been, I feel he would have happily proceeded with me being "in the dark" and therefore less able to hold him accountable for my clinical outcomes.
Strengths[of New Hope Fertility]: affordability, convenience (for those in NYC area) Weaknesses: lack of communication, lack of physician contact, physicians did not seem to care about me as a person (e.g., physician who did retrieval)...2K for procedure; 500 for anesthesia; 2K for monitoring and bloodwork. Medications were ~2-3K...Once I started my cycle, I had no routine physician interactions-- just interactions with the phlebotomists and ultrasound technicians. When I did interact with a doctor because I had questions or concerns, it was because I specifically asked and fought for it.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang was difficult to communicate with. He missed a scheduled phone appointment and only called when I emailed him and his nurses about it. After my cycle, I emailed several times with questions and concerns and did not receive responses. In addition, I felt he only gave me information when I was informed and persistent enough to ask for it; if I hadn't been, I feel he would have happily proceeded with me being "in the dark" and therefore less able to hold him accountable for my clinical outcomes.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure you understand the clinic's approach to egg freezing (i.e., low stim) and it aligns with your own expectations and priorities.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Once I started my cycle, I had no routine physician interactions-- just interactions with the phlebotomists and ultrasound technicians. When I did interact with a doctor because I had questions or concerns, it was because I specifically asked and fought for it.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Birth control pills (Desogen, Apri, Reclipsen): HALF a tablet by mouth daily for about a week before the cycle began Letrozole 2.5mg tablet, 1 tablet. Clomid 50mg, 1 tablet. Both for 5 days. Follistim 150 units for four days At this point I discontinued the Letrozole and continued Clomid and Follistim for ~3 days nasal spray and Ovidrel the night before the retrieval
Describe your experience with the nursing staff at New Hope Fertility Center.
I had minimal interaction with nurses.
Describe your experience with New Hope Fertility Center.
Strengths: affordability, convenience (for those in NYC area) Weaknesses: lack of communication, lack of physician contact, physicians did not seem to care about me as a person (e.g., physician who did retrieval)
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
2K for procedure; 500 for anesthesia; 2K for monitoring and bloodwork. Medications were ~2-3K
What specific things went wrong at New Hope Fertility Center?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
My cycle yielded less than half the number of eggs and large follicles I had on the morning of the retrieval. In reviewing my situation with other fertility specialists the consensus seems to be that the procedure was mis-timed or the physician did not use the appropriate techniques to withdraw the eggs that were present.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 38
1 IVF
European
Income $200K - $499K
3rd of 3 Docs
5 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
In my first consultation, I saw Dr Zhang two and a half hours after waiting past my scheduled appointment time. I also did not like Dr Zhang's abrupt explanations to my questions. He said mini-IVF was the treatment for me and he was over zealous about my chances of success. I never saw him through the rest of the cycle. I always communicated with his nurses and assistants...
The ultrasound and blood work were okay [at New Hope]. The problem is that I was contacted by a different nurse every time when the communicated the ultrasound and egg retrieval results. One nurse did not write English well. It was hard to understand. During the egg retrieval day, there were no nurses to take care of patients. She just put on my patient bracelet and left me to wait for my procedure. They did not take my vital signs. No one took my blood pressure. Afterwards they did not give me any water or food. They just told me to leave. They did not ask if I came alone or if there was anyone to drive me home. There was minimal communication and it was all impersonal.
How was your experience with John Zhang at New Hope Fertility Center?
In my first consultation, I saw Dr Zhang two and a half hours after waiting past my scheduled appointment time. I also did not like Dr Zhang's abrupt explanations to my questions. He said mini-IVF was the treatment for me and he was over zealous about my chances of success. I never saw him through the rest of the cycle. I always communicated with his nurses and assistants. The cycle was not successful. I scheduled an appointment to see Dr. Zhang for explanations and answers. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time. Then he just told me to try again. It felt like they just wanted me as a customer.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
1) Waiting for an appoint with Dr Zhang always took a long time. 2) A different nurse contacted me after every ultrasound result to provide instructions. At other clinics, it was always the same person. New Hope felt impersonal. 3) The egg retrieval was impersonal. I was just told to take everything off from the waist down. In two other IVF clinics I attended, you took all your clothes off under the gown. 4) No anesthesiologist checked on me to ask about allergies or medical conditions. When it was my turn, they were running far behind schedule and they acted very rushed. It did not sound like they were going to be careful. 5) Dr Zhang was not the attending physician during egg retrieval. It was someone else. Dr Zhang never told me that it would be another doctor. I never saw Dr Zhang. This was a shock to me. I had never met this other doctor before, and he never introduced himself to me. He just asked me how many follicles I had and if I had IVF before. That was all. He never bothered to read my patient history. 6) No doctor came to talk to me after the retrieval. No one else told me what happened. I was told that I can go home. They never checked if there was someone to drive me home. They never gave me any water or food. That was a horrific experience.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He prescribed minimal stimulation IVF. I started on birth control pills: two pills a day for 2 days, then 1 pill a day for 3 days, then half a pill a day for 3 days. Seven days later, I started clomid: 50 mg/day for 5 days then 25 mg/day for 4 days. At the same time I started clomid, I took letrazole 2.5 mg/day for 6 days. One day after starting clomid and letrazole, I started follistim: 75 IU/day for 7 days. One the last day of follistim, I injected half a syringe of ganirelix. The trigger was 10 IU lupron and 150 IU ovidrel. The rational for the procedure was not explained, other than to say that this is the minimal stimulation protocol.
Describe your experience with the nursing staff at New Hope Fertility Center.
The ultrasound and blood work were okay. The problem is that I was contacted by a different nurse every time when the communicated the ultrasound and egg retrieval results. One nurse did not write English well. It was hard to understand. During the egg retrieval day, there were no nurses to take care of patients. She just put on my patient bracelet and left me to wait for my procedure. They did not take my vital signs. No one took my blood pressure. Afterwards they did not give me any water or food. They just told me to leave. They did not ask if I came alone or if there was anyone to drive me home. There was minimal communication and it was all impersonal.
Describe your experience with New Hope Fertility Center.
Scheduling time with Dr Zhang is hit and miss. Sometimes you get to see him soon, other times it is a long wait of up to 2.5 hours. The clinic is new and clean. Utrasound and bloodwork is efficient and the wait time is short. The problem is on egg retrieval day. It was the most horrific experience of my life. The assistant checking me in told me not to be scared about what I see in the waiting room. When I entered the waiting room, I saw the same room doubled as recovery and waiting rooms. There were no beds. A patient was sleeping on a sofa, recovering from her retrieval. Another woman was left to walk out of the room on her own with no help. She did not have anesthesia. Another woman was in so much pain, she had to be wheeled out in a rolling bed. It was so busy that I had to wait in the recovery area as patients came out of their retrieval. I saw patients coming out like this one after another and I can see every one was not feeling well. There was no privacy. I could see and hear the nurse telling every one about their retrieval results. I had to wait two hours for my turn. I was very upset and scared, sitting there watching all of this happening. I was just told to take everything off from the waist down. In two other IVF clinics I attended, you took all your clothes off under the gown. Here, they just wanted you to drop your pants for a quick retrieval. It was a rushed factory. No anesthesiologist checked on me to ask about allergies or medical conditions. When it was my turn, they were running far behind schedule and they acted very rushed. It did not sound like they were going to be careful. Dr Zhang was not the attending physician. It was someone else. Dr Zhang never told me that it would be another doctor. I never saw Dr Zhang. This was a shock to me. I had never met this other doctor before, and he never introduced himself to me. He just asked me how many follicles I had and if I had IVF before. That was all. He never bothered to read my patient history. He started working on me before the anesthesia took effect. I had to tell them to wait. They never put any blood pressure cuff on me. The room was dark. The operating room in two other IVF clinics I attended were brightly lit. How can they see in the dark? There were no nurses in the operating room. In other IVF clinics I attended, there was a whole team of people helping with egg retrieval. This made me worried about my treatment. Everything felt careless and dangerous. When I woke up, the nurse told me they could only retrieve 4 eggs. She also told me 2 of those 4 eggs were broken. I was devastated to hear this. No doctor came to talk to me. No one else told me what happened. I was told that I can go. They never checked if there was someone to drive me home. They never gave me any water or food. That was a horrific experience. It was traumatic to hear that they broke my eggs and then they just asked me to leave. Afterwards, I could not find any information anywhere about how eggs can be broken. I emailed the nurse to ask. She told me that this can happen when they use high pressure to aspirate the eggs. I contacted other clinics to find out if this can happen and they told me that they have never heard of eggs breaking. I scheduled an appointment to see Dr. Zhang. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time. After the anesthesia, I felt nausea and dizziness. I never felt like this when I recovered from other procedures under anesthesia. I also had pain and inflammation for 1 week after the procedure. I never felt this bad with the other two retrievals I had in other clinics. It felt like they were not careful with the anesthesia and they were so rough during retrieval that there was probably scarring and that was how my eggs were broken. Since I don't have many eggs, every egg counts. I was devastated to hear that they broke 2 of my eggs. That IVF cycle was not a success. I will always wonder if those 2 eggs were not broken because of New Hope's carelessness, I would have had a successful procedure. I would not recommend anyone to go here. If this happened to you, you will always be left wondering if your broken eggs was a lost opportunity.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was no problem. It was efficient and the wait time was short.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I did not get any bills yet, except the anesthesia bill for $500. I think the rest might be coming later. I also had to pay for the lupron trigger: $10 or $25 in cash, I don't remember. This was a lot of money for 10 IU in a syringe that they filled, considering that an entire 2.8 mL vial of luprion is $10 co-pay, which I know from my other IVF procedure.
What specific things went wrong at New Hope Fertility Center?
  • Failed to consider drug intolerance
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
1) No anesthesiologist checked on me to ask about allergies or medical conditions. They were running far behind schedule for retrievals and they acted very rushed. They never put any blood pressure cuff on me. They never gave me anti-nausea medication, while other clinics did this. After the anesthesia, I felt nausea and dizziness. I never felt like this when I recovered from other procedures under anesthesia. 2) I had five follicles. When I woke up from the retrieval , the nurse told me they could only retrieve 4 eggs. She also told me 2 of those 4 eggs were broken. I was devastated to hear this. No doctor came to talk to me. No one else told me what happened. Afterwards, I could not find any information anywhere about how eggs can be broken. I emailed the nurse to ask. She told me that this can happen when they use high pressure to aspirate the eggs. I contacted other clinics to find out if this can happen and they told me that they have never heard of eggs breaking. I scheduled an appointment to see Dr. Zhang. He explained that it might be the fault of the doctor or maybe they retrieved my eggs at the wrong time. I also had pain and inflammation for 1 week after the procedure. I never felt this bad with the other two retrievals I had in other clinics. It felt like they were not careful. They were so rushed and rough during retrieval that there was probably scarring and that was how my eggs were broken. Since I don't have many eggs, every egg counts. I was devastated to hear that they broke 2 of my eggs. I will always wonder if those 2 eggs were not broken because of New Hope's carelessness, I would have had a successful procedure. I would not recommend anyone to go here.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 40
1 IUI
1 IVF
Other
South Asian
Ashkenazi Jewish
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor was unable to communicate clearly with me regarding my diagnosis, and best options, when I was able to actually speak with him directly. There was little explanation ever given for treatment choices recommended to me or discussion of how I should make decisions about what to do next after a failed cycle.
They are conveniently located and take many forms of insurance. They may work effectively with younger women, but do not seem to have any particular strength working with women who need more customized protocols....I was called and told that I had a positive pregnancy test, only to get my period the next day. They never attempted to explain or discuss the result, or apologize for what that experience was like.
How was your experience with John Zhang at New Hope Fertility Center?
The doctor was unable to communicate clearly with me regarding my diagnosis, and best options, when I was able to actually speak with him directly. There was little explanation ever given for treatment choices recommended to me or discussion of how I should make decisions about what to do next after a failed cycle.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else, if you are seeking treatment with doctors that can provide regular, and clear communication.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Once I had an initial consultation, it was almost impossible to have a conversation with a doctor about my treatment. I once waited three hours for an appt with a doctor after I repeatedly requested an appt and was finally given a time.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
New Hope recommends a "natural" IVF approach that is low dosage and involves fewer injectables. They claim that this is equally/more successful than traditional approaches, but they do not take into account age or diagnosis in personalizing a protocol. I produced very few eggs, and none matured far enough for transfer.
Describe your experience with the nursing staff at New Hope Fertility Center.
There are no assigned nurses, just a rotating group who will work with you when you arrive for monitoring, etc. They leave you emails with instructions and follow up, and if you try to ask a follow up question, you may not hear back from the same person.
Describe your experience with New Hope Fertility Center.
They are conveniently located and take many forms of insurance. They may work effectively with younger women, but do not seem to have any particular strength working with women who need more customized protocols.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was very quick and efficient, but there was no interaction with doctors.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
They creatively use insurance, to minimize uncovered costs. My out of pocket costs were probably about 5K.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I was called and told that I had a positive pregnancy test, only to get my period the next day. They never attempted to explain or discuss the result, or apologize for what that experience was like.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
1
NPS
0
Age 38
2 Egg Freezing
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The Dr [Dr. John Zhang] was nice and very straight-forward... And the lack of seeing a dr was really irritating. I did mini-IVF and we were freezing eggs due to male infertility. They did not explain the importance to freezing embryos vs. eggs and i feel like I wasted a lot of time and money doing treatments and retrievals...Monitoring was easy. The hours were very expansive so you didnt have to rush to be in line like other clinics to be seen in a small window.
I found the technology at the practice [New Hope] from the waiting room to the email system, nice, but the billing department was a disaster. They overcharged me constantly and even once, held a payment over my head the day before a retrival, saying i couldnt have the procedure done unless I paid the bill. It was only submitted to my insurance a week beforehand and had not been processed. They made assumptions about my plan and charged me for things my insurance covered.
How was your experience with John Zhang at New Hope Fertility Center?
The Dr was nice and very straight-forward. I found the technology at the practice from the waiting room to the email system, nice, but the billing department was a disaster. They overcharged me constantly and even once, held a payment over my head the day before a retrival, saying i couldnt have the procedure done unless I paid the bill. It was only submitted to my insurance a week beforehand and had not been processed. They made assumptions about my plan and charged me for things my insurance covered. It was extremely frustrating. And the lack of seeing a dr was really irritating. I did mini-IVF and we were freezing eggs due to male infertility. They did not explain the importance to freezing embryos vs. eggs and i feel like I wasted a lot of time and money doing treatments and retrievals.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Push for information and check your bills very carefully.
Describe your experience with the nursing staff at New Hope Fertility Center.
They do everything by email which is fine unless you have questions. often times questions go unanswered, i had meds not called in, and problems not addressed because you dont have a dedicated nurse. The volume is too high and they are not responsive via email and i have often called 3x to get someone on the phone to only be told they will call me back. I went into a procedure without having antibiotics or anxiety meds i requested more than 3x.
Describe your experience with New Hope Fertility Center.
Pro- high tech, convenient location, smaller, more friendly than other clinics, sat hours for cyro and other appts Cons - Disorganized billing, no dedicated dr or nurse, you never see a dr, Waited 3 HOURS for a transfer once with little updates or sympathy
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was easy. The hours were very expansive so you didnt have to rush to be in line like other clinics to be seen in a small window.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I have benefits via my employeer so I shouldnt have paid anything other than for meds. Every bill had to be scruntized with Blue Cross as this clinic made assumptions about my plan. They ended up cutting me a check for almost $1000.00 of which i was over charged. I'm pretty sure i still over-paid but was so annoyed with them, I moved on. Too stressful and they're so rude.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The mini-IVF was a waste of time for me. We only yielded 5-6 per round and had to cancel a few due to lack of stimulation. Was expensive and only one egg made it to blastocyst and was day 7. We were not told not to try and transfer it, but having spoken to other clinics now, i realize that was a waste of time and money.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
Before a retrieval i was asked if i wanted anti-anxiety meds. I said yes, on a Wednesday, and followed up Thurs and Fri with clinic via email and voicemail. It was never filled. I then waited over 3 hours for a procedure and the meds were never called in.
1
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
1
NPS
3
Age 39
1 IVF
Diminished Ovarian Reserve
Immunological
Unexplained
Black or African-American
Income $200K - $499K
Sales Representative
2nd of 3 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was switched over to Dr. Liu last minute and he knew nothing about it me and it was apparent....I felt rushed, the service was very generic. There was uncertainty particularly with when I was ready for the implant. He was rushed and I never had the assurance I needed. He was passed over to me in a very dismissive way and his accent was so strong at times, I would have to ask him to email me as I could not fully understand.
The office [New Hope] itself operates like a well oiled machine. There was no consistency with nurse staff. I was passed around and couldn't depend on any one person to answer my email etc...New Hope is a clean, well run office. The Mini IVF approach works for those that want a low stimulation that mirrors most natural cycle. Communication is what this office lacks as there were a few disconnects in our journey. Most of the challenges were in the implant stage vs retrieval.
How was your experience with Zitao Liu at New Hope Fertility Center?
I felt rushed, the service was very generic. There was uncertainty particularly with when I was ready for the implant. He was rushed and I never had the assurance I needed. He was passed over to me in a very dismissive way and his accent was so strong at times, I would have to ask him to email me as I could not fully understand.
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Ask for Dr. Zang instead.
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
Dr. Zang was my original doctor I had received consultation and during the retrieval process. I was switched over to Dr. Liu last minute and he knew nothing about it me and it was apparent.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF that included estradiol pills daily and follistim injections. Ovidrel was used to stimulate the final follicle(s) maturation and to initiate the trigger before Egg Retrieval.There was consistent blood work done at their facilities.
Describe your experience with the nursing staff at New Hope Fertility Center.
The office itself operates like a well oiled machine. There was no consistency with nurse staff. I was passed around and couldn't depend on any one person to answer my email etc.
Describe your experience with New Hope Fertility Center.
New Hope is a clean, well run office. The Mini IVF approach works for those that want a low stimulation that mirrors most natural cycle. Communication is what this office lacks as there were a few disconnects in our journey. Most of the challenges were in the implant stage vs retrieval.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
monitoring appointments themselves were easy but the communication disconnect came into play when determining my lining was Ok to move forward with implant.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Dont recall all the costs but the biggest thing to consider is that its $200 per lab appointment. You can pay $800 a month for unlimited. This was what we hadnt planned would be most expensive as they constantly had me come in to determine whether my levels and lining was ready for implant. Took too long and too much money.
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang whom presented himself as handling everything only to later pass me on to Dr. Lui explained that he felt confident that this Mini IVF would yield about 4 eggs. He suggested I run PGS genetic testing to ensure only the best embryos are selected. 4 were actually retrieved and 2 passed PGS. New Hope was opposed to having implant both at the same time but we went ahead with implanting both (5 day/PGS tested) embryos at once.
1
Doctor
Zitao Liu
NPS
Humanity
2 of 5
Communication
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Adaptability
3 of 5
3
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
0
NPS
0
Age 35
2 IUI
European
Income $100K - $199K
1st of 4 Docs
4 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After my initial consultation I never saw the doctor [Dr. John Zhang] again...I am a very versed patient and he was my first RE, I was 35 and he tried to talk to me I’m a condescending way. All the other RE’s I have seen since were 100 times better at all medical conversations...He recommended mini IVF for me due to high FSH. They never even tested my AMH which was so weird, but I did 2 out cycles with him and he did clomid ok both. I saw a technician for follicle scans and they couldn’t talk to you and a different doctor for both iui procedures.
The waiting room [at New Hope] was a zoo and wait times even with an appointment were crazy. None of the receptionists or nurses knew me...when they tried to move me onto IVF I ran for my life. At the consult they explained how anesthesia wasn’t covered by insurance but also totally unnecessary and not recommended for egg retrieval and I thought that sounded crazy. Never stuck around to experience that...One nurse helped me with a trigger before the procedure because I became overwhelmed by the fact that they told me to do it but no one ever showed me how and I was standing in the office and actually started to cry because it was like being 100% alone yet surrounded by medical professional. .
How was your experience with John Zhang at New Hope Fertility Center?
I felt Dr. Zhang was very arrogant in comparison to all the RE’s I have seen. I am a very versed patient and he was my first RE, I was 35 and he tried to talk to me I’m a condescending way. All the other RE’s I have seen since were 100 times better at all medical conversations. I just couldn’t get out of there quicker. I knew there had to be better doctors and better experiences and luckily when they tried to move me onto IVF I ran for my life. At the consult they explained how anesthesia wasn’t covered by insurance but also totally unnecessary and not recommended for egg retrieval and I thought that sounded crazy. Never stuck around to experience that.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Demand better and more personalized care.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
After my initial consultation I never saw the doctor again. The waiting room was a zoo and wait times even with an appointment were crazy. None of the receptionists or nurses knew me.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He recommended mini IVF for me due to high FSH. They never even tested my AMH which was so weird, but I did 2 out cycles with him and he did clomid ok both. I saw a technician for follicle scans and they couldn’t talk to you and a different doctor for both iui procedures. One nurse helped me with a trigger before the procedure because I became overwhelmed by the fact that they told me to do it but no one ever showed me how and I was standing in the office and actually started to cry because it was like being 100% alone yet surrounded by medical professional. .
Describe your experience with the nursing staff at New Hope Fertility Center.
This one. It’s did help me once when I began to cry because no one would tell me what to do with the needle the handed me and told me to give myself for trigger. She was so sweet. All the other nurses seemed cold
Describe your experience with New Hope Fertility Center.
They overbook so expect to wait a very very long time for iui procedures and other procedures. I can’t think of any strengths I was very unhappy at this clinic. They do have a communication portal but it was always someone new that I was talking with which felt very odd and impersonal. After 2 failed iui’s the random doctor who was there that day just asked if I wanted to skip the 3rd iui and just move onto IVF and I was like, yeah actually I do but I am 100% not doing IVF here. It seemed so weird how casually it was mentioned. Pretty traumatizing for a newbie. Now that I’m an IVF veteran I have no problem with a doctor speaking so bluntly but it wasn’t even my doctor!! And he was making that decision for me.
What specific things went wrong at New Hope Fertility Center?
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
The communication was generally very bad at this clinic. I had to really fight for instructions and information and track down nurses.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2016, Unsuccessful
NPS
5
NPS
5
Age 44
4 Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
Income $100K - $199K
2nd of 4 Docs
1 IUI With Other Docs
3 IVF With Other Docs
2 Egg Freezing With Other Docs
3 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang seemed to be sufficiently attentive, and receptive to my concerns (whether age, costs, immune issues etc). I actually think his idea of minimal stimulation works well for older women...I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
about 4K per retrieval + meds...Good location, easy monitoring, lighter protocol -- which i think is still effective. I liked many of the nurses, embryologists. Sometimes, nurses don't get back to you, or seem to be not be very knowledgeable or experienced -- that is troublesome, as it adds to stress...I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed compassionate and willing to be relatively flexible (immune issues etc). I felt somewhat stressed though, when asking for help to make a decision, he would not quite help saying it's an elective procedure...
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
I became worried by the end that they do not monitor closely enough and I think they don't. It might make sense to come a bit more frequently, especially in the beginning of the cycle, so they adjust the drugs better.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang seemed to be sufficiently attentive, and receptive to my concerns (whether age, costs, immune issues etc). I actually think his idea of minimal stimulation works well for older women.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He uses minimal stimulation estrase/chlomid/femara/fsh/ganorelix
Describe your experience with the nursing staff at New Hope Fertility Center.
Most of the nurses are very good and compassionate. However i had problems with nurses, 1) they would not give me clear answer about medication/consequences -- as a result i had unexpected reaction etc; 2) one of the nurses, who does not seem to work there any longer, advised me not to take a pain relief medication before procedure -- i came into the office for prescription. As a result i suffered great pain during a procedure and after the procedure, for about a year various pelvic floor problems
Describe your experience with New Hope Fertility Center.
Good location, easy monitoring, lighter protocol -- which i think is still effective. I liked many of the nurses, embryologists. Sometimes, nurses don't get back to you, or seem to be not be very knowledgeable or experienced -- that is troublesome, as it adds to stress.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
they have very wide monitoring window, so it is very convenient.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
about 4K per retrieval + meds
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
I was giving conflicting information about timing, ovulation, pain relief etc...
5
Doctor
John Zhang
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2014 - 2015, Successful
NPS
7
NPS
6
Age 33 - 34
1 Egg Freezing
Unexplained
European
Income $100K - $199K
Business Executive
2nd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Embryo Freezing With Other Docs
Neutral
Doesn't Recommend
Successful
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful...He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away...Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department...They wouldn't provide me with a summary of charges, just told me I owed money with no explanation. I was charged multiple times for the same thing, it took several phone calls to resolve issues. It was next to impossible to reach anyone and they wouldn't return calls.
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away. And I was confident in his ability to help me achieve my goal of pregnancy
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with FET for first transfer, and FET for second transfer. Both were SETs.
Describe your experience with the nursing staff at New Hope Fertility Center.
Very busy, not particularly empathetic, and hurried with relaying information. Still kind and professional though.
Describe your experience with New Hope Fertility Center.
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Second FET was approximately $3500 with additional $200 per appointment, plus meds. None were covered under insurance. First FET was part of a clinical study and I only paid for meds - appropriately $1500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang was very clear on his preference for SETs, citing his "one good egg" philosophy. I was fine with that, and understood the research behind that approach.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The billing department was a nightmare. They wouldn't provide me with a summary of charges, just told me I owed money with no explanation. I was charged multiple times for the same thing, it took several phone calls to resolve issues. It was next to impossible to reach anyone and they wouldn't return calls. If I wanted help I needed to go in person and wait. Additionally, when I had my chemical pregnancy, they failed to inform me of my results by phone as requested, and I found out via email. Finally, it took nearly a half dozen calls over almost a month to have my records sent to my new clinic.
7
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5