New Hope Fertility Center

4 doctors work here

Rated 6.9
Strongly recommend: 43%Neutral: 25%Don't recommend: 32%6.9
43% strongly recommend
141 reviews
Operations
7.9
7.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.6
7.6
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
4.3
4.3
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.3
6.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,015
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

New York
4 Columbus Circle
New York, NY 10019

39 patient reviews filtered by:

Clear Filters
2014 - 2015, Successful
NPS
7
NPS
6
Age 33 - 34
1 Egg Freezing
Unexplained
European
Income $100K - $199K
Business Executive
2nd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Embryo Freezing With Other Docs
Neutral
Doesn't Recommend
Successful
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful...He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away...Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department...They wouldn't provide me with a summary of charges, just told me I owed money with no explanation. I was charged multiple times for the same thing, it took several phone calls to resolve issues. It was next to impossible to reach anyone and they wouldn't return calls.
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang was knowledgeable and confident in his ability to help me get pregnant, but there was a language barrier that made communication challenging at times. I was part of a clinical study and most of my communication came through the coordinator.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
He's a fabulous doctorfor difficult cases, mini IVF or other unique circumstances. He doesn't turn people away. And I was confident in his ability to help me achieve my goal of pregnancy
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
While I had limited time with Dr.Zhang, he spoke with me cordially and exuded a confidence about my treatment and prognosis for success. He seemed to genuinely care that I was successful.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with FET for first transfer, and FET for second transfer. Both were SETs.
Describe your experience with the nursing staff at New Hope Fertility Center.
Very busy, not particularly empathetic, and hurried with relaying information. Still kind and professional though.
Describe your experience with New Hope Fertility Center.
The clinic had a comfortable, relaxing setting. It felt like a spa. The embryologist were amazing and I loved Dr. Zhang's positivity. It made my treatments feel less stressful. However, the billing department was an absolute nightmare. I have never seen such incompetence in any clinical setting in my life. I left the clinic solely because of the billing department.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Second FET was approximately $3500 with additional $200 per appointment, plus meds. None were covered under insurance. First FET was part of a clinical study and I only paid for meds - appropriately $1500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang was very clear on his preference for SETs, citing his "one good egg" philosophy. I was fine with that, and understood the research behind that approach.
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The billing department was a nightmare. They wouldn't provide me with a summary of charges, just told me I owed money with no explanation. I was charged multiple times for the same thing, it took several phone calls to resolve issues. It was next to impossible to reach anyone and they wouldn't return calls. If I wanted help I needed to go in person and wait. Additionally, when I had my chemical pregnancy, they failed to inform me of my results by phone as requested, and I found out via email. Finally, it took nearly a half dozen calls over almost a month to have my records sent to my new clinic.
7
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2019, Successful
NPS
5
NPS
5
Age 27
1 Fertility Medications
Tubal Blockage
Recurrent Pregnancy Loss
East Asian
South Asian
Income $200K - $499K
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
[Dr. Zhang is a] Knowledgable and experienced doctor but overall care lack communication and interpersonal care...dont expect to be updated about course of treatment and explained why certain procedures are done...barely saw the doctor, only came into the clinic to do blood work and ultrasound and communicated with others such as RNs through email. Communication through email was not always responsive. I needed to know why after each cycle, I still haven't conceived yet and if there were any concerns in regards to my fertility health but was not communicated to me. Poor communication and not an interpersonal clinic.
barely saw the doctor [at New Hope Fertility Center] , only came into the clinic to do blood work and ultrasound and communicated with others such as RNs through email. Communication through email was not always responsive. I needed to know why after each cycle, I still haven't conceived yet and if there were any concerns in regards to my fertility health but was not communicated to me. Poor communication and not an interpersonal clinic.
How was your experience with John Zhang at New Hope Fertility Center?
Knowledgable and experienced doctor but overall care lack communication and interpersonal care.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
dont expect to be updated about course of treatment and explained why certain procedures are done.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
barely saw the doctor, only came into the clinic to do blood work and ultrasound and communicated with others such as RNs through email. Communication through email was not always responsive. I needed to know why after each cycle, I still haven't conceived yet and if there were any concerns in regards to my fertility health but was not communicated to me. Poor communication and not an interpersonal clinic.
Describe your experience with New Hope Fertility Center.
clinic with experienced doctors and nurses. they try to be professional and compassionate. the clinic site looks well maintained. But truly lacking in interpersonal communication and you will be left in the dark about the plan of treatment even if you are in the medical profession. The clinic feels like a 'baby mill'.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
it was definitely expensive for just bloodwork and sonogram
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
i missed one dose of oral pills to stimulate ovulation multiple times because medication was not called in to my pharmacy and since the clinic closes early, I was not able to contact anyone to put in my time sensitive medications so I only took 4/5 oral pills.
5
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
2 of 5
5
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
1
NPS
1
Age 30 - 31
1 IVF
European
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I've never felt more like a number than at the clinic with Dr. Merhi. I literally met him one time while walking in the door to the procedure room to do my egg retrieval....He was fine as a doctor, seems knowledgeable. But very very unpersonable. I was honestly very disappointed in the care I received. And he did not even do our Embryo transfer. Just honestly was really disappointed overall with the care that I received from him
Most of them did not speak very good English, they were very hard to understand, and they didn't understand me very well either. They [staff at New Hope] were very very unpersonable, and very very uncompassionate. The language barrier was a huge problem, but their lack of caring and concern was almost worse... My husband and I were treated like strangers, outsiders... Honestly more like cattle being loaded on a train than human beings trying to have a baby.
How was your experience with Zaher Merhi at New Hope Fertility Center?
He was fine as a doctor, seems knowledgeable. But very very unpersonable. I was honestly very disappointed in the care I received. And he did not even do our Embryo transfer. Just honestly was really disappointed overall with the care that I received from him
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Try someone else.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I've never felt more like a number than at the clinic with Dr. Merhi. I literally met him one time while walking in the door to the procedure room to do my egg retrieval.
Describe your experience with the nursing staff at New Hope Fertility Center.
Most of them did not speak very good English, they were very hard to understand, and they didn't understand me very well either. They were very very unpersonable, and very very uncompassionate. The language barrier was a huge problem, but their lack of caring and concern was almost worse.
Describe your experience with New Hope Fertility Center.
Very few of the employees including the doctors spoke very good English, the culture and language differences were huge barrier in my opinion. My husband and I were treated like strangers, outsiders... Honestly more like cattle being loaded on a train than human beings trying to have a baby.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Zaher Merhi
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
3 of 5
1
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
1
Age 35
2 IUI
Unexplained
European
Income $200K - $499K
Writer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Makarov] Seemed in a rush to get us to IVF and wanted us to fail everything until that point. Ignored my issues with a short luteal phase; always too busy to answer questions. Would leave us waiting in a room only to later find out she forgot all about us and our appointment was over... We did an IUI without an medication and then one with. We paid out of pocket. She wanted us to fail so we would move on to IVF. They never diagnosed us with anything.
The worst finance department I’ve ever encountered. Very unorganized and unprofessional. Also the lab messed up our charts. It was a terrible experience and I’d never recommend New Hope to anyone. I was so distraught after this experience that I had to take a break from trying to get pregnant... [Dr. Makarov] Seemed in a rush to get us to IVF and wanted us to fail everything until that point. Ignored my issues with a short luteal phase;
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Seemed in a rush to get us to IVF and wanted us to fail everything until that point. Ignored my issues with a short luteal phase; always too busy to answer questions. Would leave us waiting in a room only to later find out she forgot all about us and our appointment was over
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Don’t leave the room until you have all your questions answered. Request some medicated cycles first, especially if your insurance doesn’t cover IUI
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
Mixed up our blood work. Didn’t seem to understand my history
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
It was ridiculous! We did an IUI without an medication and then one with. We paid out of pocket. She wanted us to fail so we would move on to IVF. They never diagnosed us with anything.
Describe your experience with the nursing staff at New Hope Fertility Center.
Lots of people, they never spoke to us unless it was to tell us to hurry to the next room
Describe your experience with New Hope Fertility Center.
The worst finance department I’ve ever encountered. Very unorganized and unprofessional. Also the lab messed up our charts. It was a terrible experience and I’d never recommend New Hope to anyone. I was so distraught after this experience that I had to take a break from trying to get pregnant
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
IUIs were $800
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
They messed up at every step
2
Doctor
Jennifer Kulp Makarov
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
1
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
0
Age 42
4 IVF
Diminished Ovarian Reserve
East Asian
Income $100K - $199K
Business Executive
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I saw doctor zhang for initial appt. Then I never saw him again, until I waited 2 hours one day to see him, even when I had an appt....Very impersonal. Never looked me in the eye when talking to me. Seemed like he was always delivering a scripted speech. He never felt warm or understanding. He made promises for follow up phone calls or check ins and never delivered on any of them...Not care of existing patients.
[New Hope] Strengths - innovation. Weakness - everything else. Go here if you want zero compassion and empathy and want to be treated like cattle. They dont treat patients like humans, but like a number or a bank account. No quality of care whatsoever......There would be 40 others in the waiting room. The wait was usually 90 minutes +...Always got a different nurse. Not one nurse knew who I was, even after 4 rounds.
How was your experience with John Zhang at New Hope Fertility Center?
Very impersonal. Never looked me in the eye when talking to me. Seemed like he was always delivering a scripted speech. He never felt warm or understanding. He made promises for follow up phone calls or check ins and never delivered on any of them.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go somewhere else
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I saw doctor zhang for initial appt. Then I never saw him again, until I waited 2 hours one day to see him, even when I had an appt. His focus is on getting new patients in the door. Not care of existing patients.
Describe your experience with the nursing staff at New Hope Fertility Center.
Always got a different nurse. Not one nurse knew who I was, even after 4 rounds.
Describe your experience with New Hope Fertility Center.
Strengths - innovation. Weakness - everything else. Go here if you want zero compassion and empathy and want to be treated like cattle. They dont treat patients like humans, but like a number or a bank account. No quality of care whatsoever.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
There would be 40 others in the waiting room. The wait was usually 90 minutes +
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
At first it seemed like costs were reasonable. Realized later, all the individual charges add up and end up being more than rounds at another popular clinic
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
1
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 32
1 IVF
PCOS
Income $50K - $99K
Teacher
1st of 4 Docs
6 IUI With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It was very hard to get any information to Dr. Zhang. He told us himself that it was like the waitresses (nurses) were not delivering the order to the chef (himself) correctly. Information kept getting lost and messed up in the process....We did Mini IVF protocols for both my wife and myself. We then did Reciprocal IVF.... My monitoring results got misread and it was very, very hard to get a nurse or doctor to respond to our emails or calls.
The strength of New Hope is that it is very clean. The weaknesses outway the strengths. It was unorganized, stressful to deal with staff, horrible communication, and the people were not trustworthy.... The nurses were very disorganized and made me feel like just another patient they had to shuffle through.... We had won a free cycle through New Hope. However, there were costs they did not let us know about until we arrived at the clinic and we now owe them over $10,000 and still have no baby....
How was your experience with John Zhang at New Hope Fertility Center?
It was very hard to get any information to Dr. Zhang. He told us himself that it was like the waitresses (nurses) were not delivering the order to the chef (himself) correctly. Information kept getting lost and messed up in the process. We had won a free cycle through New Hope. However, there were costs they did not let us know about until we arrived at the clinic and we now owe them over $10,000 and still have no baby.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Do your research!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
We were just shuffled through the doctor’s office. My monitoring results got misread and it was very, very hard to get a nurse or doctor to respond to our emails or calls.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did Mini IVF protocols for both my wife and myself. We then did Reciprocal IVF.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were very disorganized and made me feel like just another patient they had to shuffle through.
Describe your experience with New Hope Fertility Center.
The strength of New Hope is that it is very clean. The weaknesses outway the strengths. It was unorganized, stressful to deal with staff, horrible communication, and the people were not trustworthy.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Cattle call
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
It was supposed to be a free cycle and we now owe over $10,000 dollars.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
NA
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at New Hope Fertility Center.
The whole process was a nightmare from beginning to end.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
LGBTQ
2018 - 2019, Unsuccessful
NPS
5
NPS
6
Age 44 - 45
5 IVF
Poor Egg Quality
Middle Eastern
Income $50K - $99K
Engineer
3rd of 3 Docs
1 IUI With Other Docs
2 IVF With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Zhang] does not look at every case thoroughly and adjust treatment accordingly. He changes treatment plan with high risk. In one of my cycles, he ignored a dominant follicle and gave me clomid to grow the other follicles. When the other follicles did not grow, he advised to retrieve the dominant one which was 30 mm and rotten... I’ve done mini Ivf and natural ivf. The procedures were good. However there were a lack of proper data analysis to customize and alter treatment
Each cycle is about 5550 without medication... Good condition, toilets are sometimes dirty, hygiene ...... Accounts [New Hope Fertility] are difficult to communicate with... laboratory is quick but they don’t process blood work after 2 pm in case of emergency. Bad communication between NHFC and genetic test labs... Well organized but not much of an emotional support... I’ve done mini Ivf and natural ivf. The procedures were good.
How was your experience with John Zhang at New Hope Fertility Center?
He does not look at every case thoroughly and adjust treatment accordingly. He changes treatment plan with high risk. In one of my cycles, he ignored a dominant follicle and gave me clomid to grow the other follicles. When the other follicles did not grow, he advised to retrieve the dominant one which was 30 mm and rotten
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t put lots of hope.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Not looking into each patient case.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I’ve done mini Ivf and natural ivf. The procedures were good. However there were a lack of proper data analysis to customize and alter treatment
Describe your experience with the nursing staff at New Hope Fertility Center.
Well organized but not much of an emotional support
Describe your experience with New Hope Fertility Center.
Good condition, toilets are sometimes dirty, hygiene ...... Accounts are difficult to communicate with... laboratory is quick but they don’t process blood work after 2 pm in case of emergency. Bad communication between NHFC and genetic test labs
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Each cycle is about 5550 without medication
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
5
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
6
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
5
NPS
5
Age 34
Income $50K - $99K
1st of 3 Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Zaher Merhi is] Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
[New Hope Fertility Center is in a] convenient location, flexible monitoring time, staff are friendly. Weakness are some time they are little careless when it comes to treatment/ medication/ testing. Billing department is so difficulty to communicate...mini ivf total cost $1500 with medication...[Dr. Merhi is] Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Good at follow up and full of passion. But he seems little pushing us to start 1st cycle even though medication and genetic testing stuff are not ready. He is also super optimistic but i am not sure that was his personality or being realistic.
Describe your experience with New Hope Fertility Center.
convenient location, flexible monitoring time, staff are friendly. Weakness are some time they are little careless when it comes to treatment/ medication/ testing. Billing department is so difficulty to communicate.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
mini ivf total cost $1500 with medication
5
Doctor
Zaher Merhi
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
5
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
0
NPS
0
Age 35
2 IVF
Male Factor
European
Income $200K - $499K
Marketer or PR
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions....Poor communicator. Zero compassion...When I did not respond to the trigger shot, no one called to tell me this, so one cycle was essentially ruined. There is zero communication, which if you have a complicated case can be extremely dangerous.
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions....Poor communicator. Zero compassion...When I did not respond to the trigger shot, no one called to tell me this, so one cycle was essentially ruined. There is zero communication, which if you have a complicated case can be extremely dangerous.
How was your experience with John Zhang at New Hope Fertility Center?
Poor communicator. Zero compassion.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don't go.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang and New Hope Fertility was the worst medical experience of my life. You wait endlessly. There's no compassion from the staff. They continually forgot about my medical conditions.
Describe your experience with New Hope Fertility Center.
The clinic seems organized despite all of the other failures of New Hope.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at New Hope Fertility Center.
When I did not respond to the trigger shot, no one called to tell me this, so one cycle was essentially ruined. There is zero communication, which if you have a complicated case can be extremely dangerous.
0
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012, Unsuccessful
NPS
2
NPS
3
Age 42
4 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Middle Eastern
Income $50K - $99K
Writer
2nd of 5 Docs
3 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders... Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
He [Dr. Zhang] has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders... Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
How was your experience with John Zhang at New Hope Fertility Center?
He doesn't speak English very well. And is very blunt nonetheless. He has a very specific theory -- low dose meds for only retrieving a few eggs (what they say are "the best" eggs). May be a good place for poor responders.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Find out your numbers (AMH, FSH) before deciding whether New Hope is for you because they won't deviate from their protocol.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
bedside manner, eh.
Describe your experience with the nursing staff at New Hope Fertility Center.
very busy never had same nurse.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
2
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2021, Successful
NPS
8
NPS
6
Age 41 - 44
Diminished Ovarian Reserve
Black or African-American
Income $50K - $99K
Only Doc Seen
Donor Eggs With Other Docs
Donor Sperm
Neutral
Doesn't Recommend
Successful
he [Dr. John Zhang] was definitely there to discuss concerns and or outcomes that look positive. I didn't think it all sounded like a dream but as a real possibility. I normally wouldn't allow male doctors to treat me but I made the exception because he came highly recommended. He was concerned and realistic at the same time. He gave me a set of goals and once completed he told me that everything looked good enough to move forward.
The [New Hope Fertility Center] clinic is very up to date with state of the art equipment. You check in at the desk look for your name to appear on the monitors which will tell you where you need to be. The first time you go, you get escorted to ask the places you need to be. The next time you wait for your name to appear. Each station you have to go is very courteous and knowledgeable.
How was your experience with John Zhang at New Hope Fertility Center?
As stated previously he was definitely there to discuss concerns and or outcomes that look positive. I didn't think it all sounded like a dream but as a real possibility. I normally wouldn't allow male doctors to treat me but I made the exception because he came highly recommended. He was concerned and realistic at the same time. He gave me a set of goals and once completed he told me that everything looked good enough to move forward.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Be patient with the doctor because he is patient with the everyone. The plan he sets for you is for a reason and he is there to answer any wordings you may have so don't be afraid to ask.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The one on one time the doctor gabr me felt warm and welcoming. Providing realistic goals to begin an ivf cycle.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Since I have no eggs/follicles, he suggested we do a sample cycle to see if everything else would work. For example will my lining thicken as supposed to, and it did. So we was hopefully and once I completed the trial cycle I was able to pick a donor and begin.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Jennifer)
The nurse was good, gentle and caring. I'm not a fan of doctors and services because they can be rude. I understand they don't have to know and tremendously me but it's important for bed side manors to be appropriate and theirs was. I was pleased.
Describe your experience with New Hope Fertility Center.
The clinic is very up to date with state of the art equipment. You check in at the desk look for your name to appear on the monitors which will tell you where you need to be. The first time you go, you get escorted to ask the places you need to be. The next time you wait for your name to appear. Each station you have to go is very courteous and knowledgeable.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I only paid copay because I hadn't done a real cycle of ivf yet but I was quoted about $35,000 without insurance which is what would need to be ran and checked before Finalizing the cost for donor egg.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I didn't understand why it had to be single over multiple but given my age And risk I understood more why it was suggested to do a single over multiple.
What specific things went wrong at New Hope Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The one department that is a bit frustrating to communicate with is records. I have been trying to apply for grants and made a request for my records and have not recieved an email response Navi saying we sent it to you or the grant company so I don't know anything.
8
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
1
NPS
0
Age 35 - 36
1 IUI
Unexplained
European
East Asian
Latinx
Middle Eastern
Native American
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] was nice, but I always felt I was bothering her by asking questions because she looked so exhausted and doesn't seem very invested in my success. I was given minimum information and always felt insecure with my very first fertility treatment. After I moved to another clinic I realized she was not a good doctor for me to work with...
They [nurse of New Hope Fertility Center] made me go through blood test and ultrasound when I didn't need them, because I wasn't on my cycle. I asked them several times to make sure if I had to take the blood out and pay for it, as one of the nurses said I didn't need to, but they made me go through it anyway and billed me later. What was worse was that they lost the sample and I didn't hear back the result. I hope it didn't get misplaced by someone else's.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
She was nice, but I always felt I was bothering her by asking questions because she looked so exhausted and doesn't seem very invested in my success. I was given minimum information and always felt insecure with my very first fertility treatment. After I moved to another clinic I realized she was not a good doctor for me to work with.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
She will give you minimum information so be ready to become your own advocate and do your research to ask questions
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She didn't seem very invested in patients' success. She always looked tired.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
IUI with clomid
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Oksana)
She was a sweet person, but the operation was a mess.
Describe your experience with New Hope Fertility Center.
They have many options of IVF but I'm not sure if that was really for us patients. They might just want us to spend money. You don't have any privacy as your name is displayed on the big TV monitors on the wall.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
IUI was for 2000 and my insurance didn't cover any of it. There was unexpected bills to given on the day of procedure as a surprise. I really don't recommend this clinic.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Not sure.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
They made me go through blood test and ultrasound when I didn't need them, because I wasn't on my cycle. I asked them several times to make sure if I had to take the blood out and pay for it, as one of the nurses said I didn't need to, but they made me go through it anyway and billed me later. What was worse was that they lost the sample and I didn't hear back the result. I hope it didn't get misplaced by someone else's.
1
Doctor
Jennifer Kulp Makarov
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
2019 - 2020, Unsuccessful
NPS
6
NPS
4
Age 36 - 37
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It's hard to assess the doctor [Dr. Jennifer Kulp Makarov] because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded...You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle.
It was totally unpredictable whether you'd wait for 10 minutes or 30 [at New Hope Fertility Center]...You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle...It's hard to assess the doctor because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
It's hard to assess the doctor because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded.
Describe your experience with New Hope Fertility Center.
You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was totally unpredictable whether you'd wait for 10 minutes or 30.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Jennifer Kulp Makarov
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
4
Clinic
New Hope Fertility Center
New York
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2020, Successful
NPS
9
NPS
6
Age 39
1 IUI
6 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Income $100K - $199K
4th of 4 Docs
1 IUI With Other Docs
11 IVF With Other Docs
Donor Sperm
Strongly Recommends
Doesn't Recommend
Successful
He [Dr. Meir Olcha] was one of the only doctors who was open to trying to new things. And exploring possibilities of my failures such as undiagnosed endometriosis and empty follicle syndrome. He worked WITH me. And that felt amazing and we wound up having success...he would call and speak to Me after every failed retrieval. He was open to questions and trying different protocols. He understood me and was willing to help me as an individual and not just like everyone else...
The clinic [New Hope Fertility Center] was okay. The nurses were not. Communication was the worst part at that clinic. Strengths were that they will take any patient regardless of how low their levels are...[Dr. Meir Olcha] was open to questions and trying different protocols...He worked WITH me. And that felt amazing and we wound up having success...
How was your experience with Meir Olcha at New Hope Fertility Center?
He was one of the only doctors who was open to trying to new things. And exploring possibilities of my failures such as undiagnosed endometriosis and empty follicle syndrome. He worked WITH me. And that felt amazing and we wound up having success
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Talk with him. Tell Him your concerns and things you’d like to try. And he likely will be open to it.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Because he would call and speak to Me after every failed retrieval. He was open to questions and trying different protocols. He understood me and was willing to help me as an individual and not just like everyone else
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Too many to list. But what worked to help with empty follicles was a double trigger
Describe your experience with New Hope Fertility Center.
I saw olcha at new hope. The clinic was okay. The nurses were not. Communication was the worst part at that clinic. Strengths were that they will take any patient regardless of how low their levels are
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
N/A
9
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Nursing Staff
3 of 5