New Hope Fertility Center

4 doctors work here

Rated 7
Strongly recommend: 45%Neutral: 25%Don't recommend: 30%7
45% strongly recommend
139 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.4
7.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
7.7
7.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
6.3
6.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
6,015
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676

29 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
6
NPS
7
Age 47
1 IVF
Diminished Ovarian Reserve
Black or African-American
Income $0 - $49K
Writer
1st of 3 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Stay on top of him [Dr. Merhi], and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails...is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number Doctor Nps
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Stay on top of him, and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I was never told which specific agnostic or type. Just learning this myself via research. They wanted to do Natural IVF, But I reminded them that I wanted to do Mini IVF. I started with half of Isisbloom BCPs, Monitoring, Chlomid, Letrizol and then Trigger and retrieve. I have to do more rounds of retrieval.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: She never followed up, so I asked for someone else! Jasmine)
After I asked about communication improving, they seemed to make an effort. But, went back to their old ways.
Describe your experience with New Hope Fertility Center.
Strength: Rates for unlimited monitoring good. Time to get monitored good. Ultrasound Techs Nice Volume Egg Retrievals are done in both phases including Luteal-so that no eggs get left during retrieval. The OR team very efficient, compassionate and nice. Billing Team very efficient. Weakness: Bad with communication
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine. Sign in, Screen Monitoring, and name appears on the list.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
A little over $6 K total, not including meds $150
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They recommend single embryo transfer. I am not at that stage.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New Hope Fertility Center.
Communication need to be improved. I like the rates, but not sure if I am sacrificing care.
6
Doctor
Zaher Merhi
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 22 Eggs Frozen
NPS
6
NPS
7
Age 32 - 33
1 Egg Freezing
East Asian
Ashkenazi Jewish
Income $50K - $99K
Doesn't Recommend
Neutral
Successful
I met Dr. Makarov once for my initial consultation and then never saw her again during my entire egg freezing cycle. Every time I asked if I could talk to her, I was told I'd have to wait 30 minutes or I could speak to a nurse now, so I'd obviously just speak to the nurse. But because different nurses (though all very nice) did my monitoring each time, it definitely felt a bit impersonal and I never felt like I knew exactly what was going on, what the drugs were doing to me, where I was in my cycle...
The nurses [at New Hope Fertility Center] were all very kind and supportive, and made the whole process easier...Except for the first two visits, my monitoring appointments went fairly quickly and I usually didn't have to wait too long. It was convenient that there was a Brooklyn monitoring location, though inconvenient that I had to call/e-mail to make an appointment there and nobody ever responded to my e-mails...
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
She was very nice when I met her. I didn't feel rushed and she was sure to answer all our questions about egg freezing and the process. But I realize now that I didn't even know all the questions to ask, because there was a lot about the process and my body and potential risks that I just didn't know, so I do wish I had been given a more thorough overview of what was involved and what could happen both during and after an egg retrieval.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Do your research and write all your questions down ahead of time, and maybe be upfront about the type of communication you want and expect in order to feel safe and supported. I remember a nurse telling me she had developed OHSS after her cycle and had been in a lot of pain (this was after I was dealing with my OHSS symptoms), and she said "I remember calling my doctor in the middle of the night crying!", and I thought, "I wouldn't even know how to get a hold of my doctor."
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
I met Dr. Makarov once for my initial consultation and then never saw her again during my entire egg freezing cycle. Every time I asked if I could talk to her, I was told I'd have to wait 30 minutes or I could speak to a nurse now, so I'd obviously just speak to the nurse. But because different nurses (though all very nice) did my monitoring each time, it definitely felt a bit impersonal and I never felt like I knew exactly what was going on, what the drugs were doing to me, where I was in my cycle. I'd just wait for an email to tell me what to do and then I'd do it. And if I had questions about my prescription and whatnot, I would email back and rarely get a response, or a few times I called and was told a nurse would call me back and nobody ever did (until I called again and pleaded to speak to someone immediately). I know the clinic was dealing with a lot of staffing issues because of Covid which isn't their fault, so my experience might be a result of that. But I will also say that on the day of my retrieval, I was told for the first time that I would very likely have to do another cycle as it's more common for people to do 2+ cycles than only one. I had no idea, as I'd never done this before, and had not budgeted for more than one cycle, and suddenly felt very confused and unprepared as I was heading into my procedure. Luckily, we retrieved a good amount of eggs so I'm not doing another retrieval for now, but I felt very in the dark about that and like more information was just being sprung on me. And finally, I developed OHSS after my procedure which I had never heard of and was not warned about at all during my weeks of monitoring, I was just given a one-sheet on it as I was leaving the clinic after my procedure. I was in a lot of pain and discomfort and nearly fainted twice in my home and was terrified something was seriously wrong with me. After calling several times, I was able to speak to a nurse who was very kind, but again, I would have appreciated speaking to my doctor about any of this. I wasn't even told firmly that my diagnosis was OHSS until I just asked them flat out. Again, the staff I spoke to were always nice, and I want to be understanding in these abnormal times we're in, but I definitely wish I felt more supported than I did.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
We did a mini-IVF cycle for egg-freezing because of my (relatively) young age, doing a combo of Gonal-F injections and Clomid + Letrozole for about 10 days before my trigger injection and then egg retrieval procedure. It was very successful and we were able to freeze 22 eggs. I developed OHSS afterwards which was very painful and uncomfortable and was prescribed Cabergoline.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were all very kind and supportive, and made the whole process easier. I really appreciate them.
Describe your experience with New Hope Fertility Center.
The clinic was fine. It's convenient there are two floors, and I actually found it was organized fairly well. Except for the first two visits, my monitoring appointments went fairly quickly and I usually didn't have to wait too long. It was convenient that there was a Brooklyn monitoring location, though inconvenient that I had to call/e-mail to make an appointment there and nobody ever responded to my e-mails and it was usually after hours when I was able to try and call.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I appreciated the "window" for monitoring appointments and I usually didn't have to wait too long, and the nurses were all very nice. The Brooklyn location had no wait at all but you do have to make a specific appointment for it, which is a bit less convenient only because if the night before I realized Brooklyn would be much easier, there would be no way for me to contact them to make an appointment (rarely would someone respond quick enough to an email, and their office/phone would be closed).
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
In total, out of pocket (my insurance covered maybe 1 medication), it was about $7,000 for one egg freezing cycle, not including storage beyond the 6 months.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
Just once, I was told to continue taking a certain medication but they hadn't called a refill in to the pharmacy. So I tried calling New Hope, but it was the weekend so they were closed, so I e-mailed them, and someone was able to respond and call in the prescription. It was resolved quickly, but still an oversight.
6
Doctor
Jennifer Kulp Makarov
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
7
NPS
8
Age 38 - 39
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Ashkenazi Jewish
Income $50K - $99K
Operations
4th of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Zhang and his mini IVF protocol definitely works better for me, having had poor results from a standard stimulation protocol. He is compassionate and seems very optimistic but perhaps doesn't really give the full picture as to your chances of success. His communication is also somewhat lacking. He has adjusted the protocol after each retrieval, but doesn't explain why he is adjusting...[he] will transfer multiple embryos
The [New Hope Fertility Center] nursing staff is very friendly and efficient...they are very clear with instructions and respond quickly...Strengths are the cost of procedures is more accessible than other clinics, the office is really nice and conveniently located. They run a very efficient office and I'm never waiting very long during monitoring. Weaknesses are communication is lacking more detail about specific cases.
How was your experience with John Zhang at New Hope Fertility Center?
I did 4 egg retrievals (yielding 12 eggs total, 6 embryos) and 3 embryo transfers (two frozen, one fresh). I trust Dr. Zhang and his mini IVF protocol definitely works better for me, having had poor results from a standard stimulation protocol. He is compassionate and seems very optimistic but perhaps doesn't really give the full picture as to your chances of success. His communication is also somewhat lacking. He has adjusted the protocol after each retrieval, but doesn't explain why he is adjusting. My last retrieval was the worst and was a natural cycle, but I was left to guess why this didn't work.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure to ask the nurses to send you your blood results and follicle counts after each monitoring visit. Don't be afraid to ask for more communication. If you're doing a mini IVF, be aware that it could take several cycles to achieve a pregnancy.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
At times I felt like just a number and at other times I felt like they were treating my individual case. They are a very busy office and see a lot of patients. That said, everyone is very friendly and I never felt mistreated. However, they are not forthcoming with details about my specific care, and give only the bare minimum of instructions to keep you moving along the conveyer belt.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Cycle #1 (6 eggs retrieved, 1 degenerated, 5 fertilized, 1 Day 6 blastocyst - FET after hysteroscopy unsuccessful): Clomid 100mg for 5 days, then 1 tablet for 4 days Letrozole 5mg every evening for 5 days Gonal F 225 units for 2 days Orilissa 1/4 tablet vaginally at bedtime one night Gonal F 150 units @ bedtime one night Ovidrel 250 mcg Cycle #2 (6 eggs retrieved, 1 degenerated, 5 fertilized, 2 day 3 embryos, 1 day 5 blast, 2 day 6 blasts - fresh transfer of both days 3s did not implant): Estrace 2mg daily for 6 days Clomid 100 mg for 6 days Gonal F 225 units for 3 days Gonal F 150 units for 2 days Clomid 50 mg, Gonal-F 150 units, 1/4 tablet Orilissa for 2 days Orilissa 1/8 tablet Ovidrel 250 mcg FET protocol # 2 (2 blastocysts failed to implant): Estrace 2mg daily for 14 days Prometrium 400 mg one day Prometrium 200 mg 2x daily until morning before FET Cycle #3 (0 eggs retrieved): Birth control HALF a pill a day by mouth for 7 days Clomid 50mg 1 tablet one day Lupron trigger
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff is very friendly and efficient. I think they could communicate better with results from monitoring (you have to specifically ask for this when they email with instructions). That said, they are very clear with instructions and respond quickly. I wouldn't say they go above and beyond, but I have not had a bad experience. The staff is so big that I don't really speak to one particular nurse, just whoever is on his team that happens to be emailing patients that day.
Describe your experience with New Hope Fertility Center.
Strengths are the cost of procedures is more accessible than other clinics, the office is really nice and conveniently located. They run a very efficient office and I'm never waiting very long during monitoring. Weaknesses are communication is lacking more detail about specific cases.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Egg retrieval, including fertilization and culture to blastocyst, is $2750. Fresh transfer is $1500 and FET is $3000
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Zhang will transfer multiple embryos. I have had two multiple embryo transfers.
7
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
7
Age 50 - 51
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $200K - $499K
Business Executive
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
My time spent with Dr. Liu so far felt very personal and he cared about my situation. He gave me positive affirmations about the journey without leaving out the challenges...He is very serious as he shared information and facts but also compassionate in his approach...he remembered all the details of my case and seemed genuinely happy to see me and to see I was starting a cycle under his care.
Large staff [at New Hope Fertility Center]. You must really advocate for yourself and steer the course of treatment. I found myself emailing or calling in frequently to move things along. They are trying to get better by organizing support groups. When you’re actually on-site at the clinic, things happen fairly quickly and efficiently do that’s a plus.
How was your experience with Zitao Liu at New Hope Fertility Center?
It’s early in the process but he shared detailed explanation about the process (donor egg ivf) and gave realistic expectations. He is very serious as he shared information and facts but also compassionate in his approach. As soon as our meeting was complete, he immediately had me her started which was a pleasant surprise. He seems as anxious as I am to have a successful pregnancy!
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
Bring a pad and paper to take notes! He shares a lot of details (facts and percentages and what to expect) about every step of the process. Sets very realistic expectations which I appreciated. He does have an accent that may make it challenging for some, so make sure he repeats things if necessary. Which he is happy to do!
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
It is a very busy practice where it’s easy to get lost in the process. My time spent with Dr. Liu so far felt very personal and he cared about my situation. He gave me positive affirmations about the journey without leaving out the challenges. My initial consultation was almost a year ago when I lived out of state and yet he remembered all the details of my case and seemed genuinely happy to see me and to see I was starting a cycle under his care.
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Too early to describe. It’s a donor egg fresh embryo transfer cycle and I haven’t started monitoring yet. They have a good selection eggs in stock at the clinic. There are a list of prerequisites to complete prior to starting. Blood tests, mammogram, Pap smear, psych evaluation, and medical clearance from your PCP. I’m in the process of completing this stage.
Describe your experience with the nursing staff at New Hope Fertility Center.
They seem efficient and competent. Just starting my treatment.
Describe your experience with New Hope Fertility Center.
Large staff. You must really advocate for yourself and steer the course of treatment. I found myself emailing or calling in frequently to move things along. They are trying to get better by organizing support groups. When you’re actually on-site at the clinic, things happen fairly quickly and efficiently do that’s a plus.
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Over 10k
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
In my case, he’s transferring two day 3 embryos since I’m only purchasing two donor eggs.
7
Doctor
Zitao Liu
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 33 - 34
1 IVF
Diminished Ovarian Reserve
Other
European
Income $200K - $499K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Zaher Merhi is a clear communicator and blunt about risks and costs. He deals with severe infertility patients and older patients, so he is very clear about treatment options and your odds of getting pregnant. That said, he has always been smiling and positive...I have severe infertility and very low egg reserve, so we have done estrogen only and natural IVF. I also did Ovarian rejuvenation with PRP.
Just like the clinic, they [nurses of New Hope Fertility Center] are busy. You will always be dealing with whoever is available and occasionally information has had to be clarified...I did outside monitoring and they made that process easy for me and updated me quickly...$500/month for outside monitoring during natural IVF cycles. $3000 for egg retrieval. Very decent pricing.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Zaher Merhi is a clear communicator and blunt about risks and costs. He deals with severe infertility patients and older patients, so he is very clear about treatment options and your odds of getting pregnant. That said, he has always been smiling and positive. He is always willing to fight for you and your fertility if you understand the risks and want to fight. He gave me hope. I would only change one thing. He did not call when my little embryo (the only one I've ever gotten) died on day three. I got a cold, one sentence email from the lab. He should have called.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
He works in a high volume, fast-paced clinic. If you want to speak to him directly, be clear and let the nursing staff or his team know. Also, you can always reach him via email. Expect a blunt, but consistently cheerful and positive man.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
This clinic is extremely efficient. Some people may feel like a number in their fast paced environment, but I liked it. However, on the rare occasions that I spoke directly with Dr. Merhi, he was always smiling and positive. Unlike other doctors, he was willing to contribute the fight with me.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I have severe infertility and very low egg reserve, so we have done estrogen only and natural IVF. I also did Ovarian rejuvenation with PRP.
Describe your experience with the nursing staff at New Hope Fertility Center.
Just like the clinic, they are busy. You will always be dealing with whoever is available and occasionally information has had to be clarified.
Describe your experience with New Hope Fertility Center.
My doctor is great when he is available and the clinic is efficient, clean and not too expensive. The efficiency of the clinic can make it feel cold and sometimes you will have to ask for attention and clarify information.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I did outside monitoring and they made that process easy for me and updated me quickly.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$500/month for outside monitoring during natural IVF cycles. $3000 for egg retrieval. Very decent pricing.
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I once had two nurses in the same day email me two differing amounts of estrogen to take for the upcoming twelve days. I had to clarify. Also, whenever my bloodwork results come back, I always have to ask for the details of my follicle lengths. Not the end of the world, just an annoyance.
8
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
3
NPS
8
Age 36 - 37
3 Embryo Freezing
Male Factor
Uterine Fibroids
European
Income $50K - $99K
Accountant
IVF With Other Docs
Doesn't Recommend
Neutral
Successful
She [Dr. Lana Lipkin] was polite and has good maners, and sometimes even friendly...And then your doctor doesn't see you anymore after you reject a test because of a money issue (which was embarrasing to confess)...You feel like she only cared about your wallet...she try to put me on a very strong treatment to make them dissapear, whitout any explanation. Just got an email saying "take this". Didn't even explain for what.
The biggest weakness to me [at New Hope Fertility Center] is that they all act as you already know everything about a fertility treatment, about being pregnant, about the risks...The strengths: they work pretty fast. You don't really have to wait that much everytime you go to the clinic. And definitely the nurses team, the genetic doctor and the billing department were always amazing.
How was your experience with Lana Lipkin at New Hope Fertility Center?
She was polite and has good maners, and sometimes even friendly. But still many times we could tell that everything was about the money. In this kind of treatment, when you're almost hopeless and a completely ignorant, I guess the human part is very important. You have to fully trust that your doctor cares, that she understand that what you're about to do is the biggest thing in life. Yes, we know it cost money. We know it is a company... but there's a difference between a company and a factory. And then your doctor doesn't see you anymore after you reject a test because of a money issue (which was embarrasing to confess), neither before the transfer, neither 8 weeks after it... You feel like she only cared about your wallet.
What's one piece of advice would you give a prospective patient of Lana Lipkin at New Hope Fertility Center?
I would explain my whole experience.
During treatment, were you treated like a number or a human with Lana Lipkin at New Hope Fertility Center?
She was always polite and friendly. Always answer our questions in a very nice and proffesional way. But sometimes, we felt like we were missing info that shouldn't be asked but told in advance since doctor knew it could happen. Also, at certain point we felt like she was trying to do me unnecesary tests just for the money. After we rejected the last test since we didn't had the money to affort it and it wasn't going to make us change our decision of doing the transfer no matter what, Lipkin didn't see us anymore, which made us felt like she was "angry". So neither before the transfer neither 8 weeks after the transfer, we've seen our doctor til we requested it. That made us feel even more that everything is about the money...
Describe the protocols Lana Lipkin used in your cycles at New Hope Fertility Center and their degree of success.
In general, they were all before eggs retrieval. Only after I had cysts in both ovaries, she try to put me on a very strong treatment to make them dissapear, whitout any explanation. Just got an email saying "take this". Didn't even explain for what. So I looked for it on internet, and after reading about the side effects that it could have, I rejected it. At that moment, we decided to try the first transfer, hoping that my own and natural hormones would help with the cysts, since the medication she told me to take was full of it.
Describe your experience with the nursing staff at New Hope Fertility Center.
They were my reason to keep working with NHFC. They were the most nice, friendly, kind, lovely... There's no enough words to describe absolutely all of them.
Describe your experience with New Hope Fertility Center.
The biggest weakness to me is that they all act as you already know everything about a fertility treatment, about being pregnant, about the risks... I was 8 weeks and 5 days when I got a pdf about how to take care of my pregnancy on my 1st trimester... Also, they don't want to admit that you're pregnant at any moment. I guess because they're scared of legal process. But still... That makes you feel kind of hopeless. I signed a paper that says I understand the risk of abortion so there's no need to be that "cold". The strengths: they work pretty fast. You don't really have to wait that much everytime you go to the clinic. And definitely the nurses team, the genetic doctor and the billing department were always amazing.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
So far so easy. Nurses were amazing!
Describe the costs associated with your care under Lana Lipkin at New Hope Fertility Center.
I guess we have spent around $30.000 in 3 egg retrievals (one didn't work) and one transfer. Plus genetic test, a water sonogram and many other things.
Describe Lana Lipkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
She agreed with me that, because my age and my height and weight, I should go only with one per time.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
In general, everything went good if you think for how long I've been going (around 10 months). 1 or 2 mistakes... we are humans!
3
Doctor
Lana Lipkin
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
8
Age 35
Male Factor
Other
Ashkenazi Jewish
Income $200K - $499K
4th of 4 Docs
2 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Olcha loves what he does, he's extremely talented at it, but above all else he truly cares about his patients and their outcomes. He is patient, honest, thorough, and proactive. He is an excellent communicator. We feel like he is a part of our family now, and can't imagine going through any future cycles without being under his care...He provided his personal email and we were able to communicate as needed (though I tried to be respectful and not inundate him). He was the first doctor to call me after a procedure to check in and make sure I was feeling ok. Even on his days out of the office he was responsive to emails if they were urgent. I was really able to let go of my fears and just trust him, and I got the impression all of his patients feel the exact same way. He is a rare find and is invested in every patient and their future family as if it's an extension of his own family. He is stuck with us a
I had been given conflicting information about the status of my embryos [at New Hope Fertility Center]...The nurses are wonderful. I had one instance of the wrong drug information being communicated which probably had more to do with different doctor's taking over my chart after an egg retrieval than a nurse error...takes lots of insurances and doesn't balance bill, so they are one of the more affordable options as far as I have heard. I think there are enough doctors that no matter what you are dealing with, your background, or your concerns, you can find a doctor that is a good fit for you. I wish I had spoken to a couple doctors before getting started because I probably would have gone with Dr. Olcha right away and had a much better experience throughout. I am sure there are doctors at the clinic just as loved by others for different reasons (though I maintain he is a gem!!)
How was your experience with Meir Olcha at New Hope Fertility Center?
I think I already covered this in the last question. But to add a little more colour, I grew up a physician's daughter and was treated in my father's medical community by his colleagues until I was an adult. I was used to doctors treating me like their own daughter. Now of course as I independently navigate the health sphere I understand just how rare it is to find a doctor who treats you like family, especially when you're a perfect stranger. Dr. Olcha loves what he does, he's extremely talented at it, but above all else he truly cares about his patients and their outcomes. He is patient, honest, thorough, and proactive. He is an excellent communicator. We feel like he is a part of our family now, and can't imagine going through any future cycles without being under his care.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Ask for him first.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Where to begin. I had seen three other doctors at the same clinic as every time I had a procedure, whoever was assigned to perform it that day sort of took me over. All of the doctors were professional and knowledgable, but it weren't a good fit for me personally, especially because being passed around lead to errors in communication, resulting in the wrong medication being prescribed, an extremely painful endoscopy without any pain medication, and other unpleasantries. I was feeling very disheartened and beginning to lose trust. Dr. Olcha went above and beyond from day one. He immediately reassured me that things were indeed on track even though I had been given conflicting information about the status of my embryos after NICS (he is the Director of NICS so I went with his opinion in the end!). He provided his personal email and we were able to communicate as needed (though I tried to be respectful and not inundate him). He was the first doctor to call me after a procedure to check in and make sure I was feeling ok. Even on his days out of the office he was responsive to emails if they were urgent. I was really able to let go of my fears and just trust him, and I got the impression all of his patients feel the exact same way. He is a rare find and is invested in every patient and their future family as if it's an extension of his own family. He is stuck with us as long as we need a reproductive endocrinologist for as long as he is practicing!
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
By the time I switched to Dr. Olcha, it was in time for my first transfer. There was some debate about whether to go for a third IVF cycle/egg retrieval because we hope for a large family, but ultimately we decided to do the transfer after two cycles. So far so good!
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses are wonderful. I had one instance of the wrong drug information being communicated which probably had more to do with different doctor's taking over my chart after an egg retrieval than a nurse error.
Describe your experience with New Hope Fertility Center.
I think this is very personal. The waiting room is extremely diverse. Infertility effects everyone and I was happy to see everyone comfortable coming to the same place for treatment. NHFC takes lots of insurances and doesn't balance bill, so they are one of the more affordable options as far as I have heard. I think there are enough doctors that no matter what you are dealing with, your background, or your concerns, you can find a doctor that is a good fit for you. I wish I had spoken to a couple doctors before getting started because I probably would have gone with Dr. Olcha right away and had a much better experience throughout. I am sure there are doctors at the clinic just as loved by others for different reasons (though I maintain he is a gem!!)
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
We had amazing insurance and were incredibly grateful. I honestly don't have a sense of what we spent out of pocket because the overwhelming majority was covered and then we weren't balance billed.
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I can't speak to this but we transferred one embryo.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at New Hope Fertility Center.
I have several drug allergies and when I was passed between doctors, it was like they hadn't even read my chart. It was clear from their questions they did not even know the cause of our infertility. I was given BC for another retrieval round even though I was headed for transfer and since I'm so drug sensitive I had horrible headaches for days for no reason. Just frustrated me at the time on top of everything else and just the general stress of all the meds and hormones. I was never informed I had "switched" doctors (I hadn't), so when a new doctor who had been assigned to do my egg retrieval then ordered an endosee and spent all of 10 seconds explaining what was involved, I trusted them to move forward with this plan and assumed it was routine/ordered by the primary doctor overseeing my care. I will spare you the details, but the endosee, which we could not complete, was traumatic for me and the most pain I have ever felt in my life. In my opinion, the doctor took the procedure much too far witnessing the level of pain I was struggling with, and did not even return to the room to check on me afterwards even though I was sobbing. Given my history it should have never been performed without sedation (both my retrievals were under anesthesia) and it was clear to the primary doctor overseeing my care that I could not take vicoden or valium (allergic) which were offered to me the morning of... thus I was not administered anything for pain at all. Being offered these meds was my first tip that this was not a mild procedure (and that again important details about my medical history weren't coming up at critical times) and I felt extremely ill prepared going in. Looking back I still can't believe it happened. You do have to be flexible because your retrievals and transfers have to be timed perfectly and you get who is assigned that day, but you really need to learn to advocate for yourself and not hesitate to ask questions, raise eyebrows, trust your gut, and reiterate things about your unique case to make sure nothing falls through the cracks. Eventually Dr. Olcha performed a hysteroscopy on me under anesthesia. He discovered mild cervical stenosis, tried a water ultrasound, sono (I think), and performed a mock transfer to make sure that on the day of it would be smooth sailing. I was so grateful for his patience and it felt like he went above and beyond even though what he encountered was trickier than he expected. I felt so relieved and that he maximized the opportunity to explore my condition during a single procedure.
10
Doctor
Meir Olcha
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Unsuccessful
NPS
7
NPS
8
Age 42 - 43
1 IVF
Unexplained
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
I trust [Dr. Makarov's] intellect and experience, but felt in the dark quite often about why things were being done the way they were. I liked knowing what was happening and would have to bother the nurses to explain everything...Also, being 42 I don't think the doctor advised me accurately from the start at how slim the chances were of having good enough eggs and embryos without abnormalities. She is skilled and intelligent, and great at her job, but could have let us know how small the chances were before we got into it. We could have opted for a more aggressive treatment cycle.Keep notes of questions you want answered at the visits. After monitoring she has to run elsewhere, and doesn't have time to discuss side effects, make predictions etc. On one hand, it's nice not to have a "performer" giving false assurances, on the other, it would be nice to hear some positive thoughts on the process...We did mini ivf both times...The first 2 that made it to blastocysts were complex abnormal and not recommended for transfer.
Oksana [nurse at New Hope] was the main person I met with, but quite often emails would come from whoever was on staff, even if I never met them before. They would try to be detailed and when they would send emails missing information, I would have to ask for clarification, and they would send it...I would have liked if the clinic provided more than one sit down consultation with the doctor. Before starting a second IVF, I would have liked that they met with me, discussed what they think went wrong, and how they were going to address it for the next one. They should have told me, after the first egg retrieval, that I should prepare immediately for another, and the reasons why. Instead I was presented papers to sign I could barely understand, while waking up from sedation, by a disgruntled employee who didn't want to deal with me, or my collapsing recovery chair, being told that I was to have another egg retrieval for the first time.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I trust Makarov's intellect and experience, but felt in the dark quite often about why things were being done the way they were. I liked knowing what was happening and would have to bother the nurses to explain everything.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Keep notes of questions you want answered at the visits. After monitoring she has to run elsewhere, and doesn't have time to discuss side effects, make predictions etc. On one hand, it's nice not to have a "performer" giving false assurances, on the other, it would be nice to hear some positive thoughts on the process.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She's on the 3rd floor, not the 4th which feels like a mall during busy times. People remembered me, and answered my emails.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
We did mini ivf both times. The second time around we used more GonalF per dose, so that we could get more follicles and more chances for successful embryos. The first 2 that made it to blastocysts were complex abnormal and not recommended for transfer.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: So many people were wonderful)
Oksana was the main person I met with, but quite often emails would come from whoever was on staff, even if I never met them before. They would try to be detailed and when they would send emails missing information, I would have to ask for clarification, and they would send it. This part was frustrating, just send an email with everything a patient would want to know.
Describe your experience with New Hope Fertility Center.
Clean, beautiful, conveniently located, organized and modern. On-site lab. Cookies or banana bread with coffee and infused water for people waiting. I disliked how hard it was to consistently take my blood - multiple people fumbled this.Frequently caused pain that would last the rest of the day and into the next for the next draw. Only 2 people could consistently successfully find my veins. The 4th floor had an inexplicable air freshener that was so strong, it filled the elevators. It stung my eyes the first time I visited. The billing "cashier" is off putting and has a very disinterested and bored attitude, and is in the same room as the rest of the people waiting their turn to make their dreams come true. They need to change that. The wake up after egg retrieval was so harsh - the chair kept falling backwards and I was jolted awake from the anesthetic. Not cozy or warm and the person dealing with me seemed to hate her job and made me sign something when barely cognizant. No doctor or nurse to talk to you afterwards to help you feel any dignity. I left with blood on my hand left from the anesthesiologist and just feeling incised. Instead of heading home to relax and recuperate, I asked for a meeting with the client care coordinator and submitted my complaints. The good is that they do care about their client experience and want to grow and expand. So they seemed interested in how they could do better.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The 3rd floor monitoring experience was nice. There was a screen for the 4th floor appointments with people's names coming up that were not in the room. Not sure why that was there. There was coffee, tea, water and snack. It was quiet and intimate and not as perfumed as the 4th floor. The upstairs monitoring is sometimes standing room only and a well oiled machine. But still can mean a wait for over an hour some days.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
For the first egg retrieval we were covered by insurance. The second time, our plan had changed and it was out of network. 2750 for egg retrieval and fertilization (ICSI). 550 for anesthetic. 750 for NICS PGS testing (which includes free ICSI) and 1200 for freezing...some additional costs as well.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We didn't get to that phase.
What specific things went wrong at New Hope Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
I would have liked if the clinic provided more than one sit down consultation with the doctor. Before starting a second IVF, I would have liked that they met with me, discussed what they think went wrong, and how they were going to address it for the next one. They should have told me, after the first egg retrieval, that I should prepare immediately for another, and the reasons why. Instead I was presented papers to sign I could barely understand, while waking up from sedation, by a disgruntled employee who didn't want to deal with me, or my collapsing recovery chair, being told that I was to have another egg retrieval for the first time. I'd also would have liked to have had an opportunity to speak to my doctor with my pants on, at her desk, and not in the exam room, about my case, with her halfway out the door. They booked her solid and ultimately I stopped seeing her and didn't care. Next, the billing cashier ran my partners credit card for a charge without notifying us first. She also didn't allow me to get on the wait list for the final blood draw before the egg retrieval until I paid. I waited a half hour thinking I was soon to be called up. The charges were all explained and she told me what the charges would be. Then gave me the receipt, and told me she'd email the receipt too (never did). Then my partner gets a cc notification that another 550 was charged, without an email notifying us that this was happening or a receipt to our emails. Overall, the cashier is the most demoralizing of the experience. I have no problem paying for services rendered but to make me line up like I'm buying tacos at a food truck is just not respectful of our time or money in a room that's supposed to be about "hope". Also, being 42 I don't think the doctor advised me accurately from the start at how slim the chances were of having good enough eggs and embryos without abnormalities. She is skilled and intelligent, and great at her job, but could have let us know how small the chances were before we got into it. We could have opted for a more aggressive treatment cycle.
7
Doctor
Jennifer Kulp Makarov
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 35 - 36
2 IVF
Diminished Ovarian Reserve
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Merhi is kind, communicative and responsive. He always gave me information directly l, and at times bluntly, but emphasized his belief that we will have success.... Dr Merhi is thoughtful, on top of the latest developments in the field, willing to think outside the box and incredibly supportive. He is very responsive to emails and always made time for me when I asked either via phone or in person. He even dropped everything he was doing on one day to perform an emergency retrieval after my first retrieval didn’t go as planned. He’s been able to adjust along the way while remaining very positive
Nice facility where treatment is MUCH more affordable than other NYC area facilities. They [New Hope Fertility Center] bill as you go, so you don’t have to plunk down the full cycle costs when you start. Very flexible monitoring hours - 7am - as late as 2pm some days. It can be a bit of a factory at times, and there have been a few days where I’ve had to wait 45-60 min for monitoring.... Limited contact with my assigned nurse. The nurses generally communicate via email which is convenient, though it can be very difficult to get someone on the phone at times.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi is thoughtful, on top of the latest developments in the field, willing to think outside the box and incredibly supportive. He is very responsive to emails and always made time for me when I asked either via phone or in person. He even dropped everything he was doing on one day to perform an emergency retrieval after my first retrieval didn’t go as planned. He’s been able to adjust along the way while remaining very positive - almost disconcertingly so at times. Very satisfied with him.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be persistent. He will make time for you but you need to stay in front of him or connect with his coordinator to get on his schedule. He is very busy so don’t be afraid to push!
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi is kind, communicative and responsive. He always gave me information directly l, and at times bluntly, but emphasized his belief that we will have success.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF (clomid, letrozole, 150 follistim) Conv IVF (clomid, letrozole, 225 follistim)
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: MeiDan)
Limited contact with my assigned nurse. The nurses generally communicate via email which is convenient, though it can be very difficult to get someone on the phone at times.
Describe your experience with New Hope Fertility Center.
Nice facility where treatment is MUCH more affordable than other NYC area facilities. They bill as you go, so you don’t have to plunk down the full cycle costs when you start. Very flexible monitoring hours - 7am - as late as 2pm some days. It can be a bit of a factory at times, and there have been a few days where I’ve had to wait 45-60 min for monitoring.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring hours are very flexible here. Weekdays are 7am - 2pm, weekends are 7am - 12pm which was huge selling point for me. Scans are done by techs and not MDs. Some of were much better than others but nearly all were quite competent.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Consult $350 Unlimited monitoring for 30 days - $800 Retrieval + ICSI + freezing + PGS - 4000
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
He prefers PGS tested blasts, eSET but is very open to multiple transfers of day 3 or mosaic embryos.
8
Doctor
Zaher Merhi
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
8
Age 42
2 IVF
4 Egg Freezing
2 Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
Uterine Fibroids
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Merhi is confident and cheerful and I can truly appreciate that feeling of optimism. He did one of my retrievals and it was so painful, but that was perhaps due to a follicule being, as he put it candidly, “in China”. I don’t interact with him as much as I’d like. I really would love more phone calls but I do feel I can assertively seek him out and will be ensured a response.
New Hope is a bustling and big clinic. ... I wish that someone had provided a personal orientation to the clinic! It’s so hard to navigate these places under high stress and alone. I didn’t understand processes and felt overwhelmed by self advocacy and confusion. ... Nursing staff is more communicative through the patient portal. ... I’d love a counselor to be on staff permanent and as a feature of care for the patient.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is confident and cheerful and I can truly appreciate that feeling of optimism. He did one of my retrievals and it was so painful, but that was perhaps due to a follicule being, as he put it candidly, “in China”. I don’t interact with him as much as I’d like. I really would love more phone calls but I do feel I can assertively seek him out and will be ensured a response.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Prepare yourself for a big clinic. Alter your expectations if you think this will be a more personal exchange. I am having a very different experience than I had with Dr. Davis of RMA but I believe in the clinic’s competence.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is a bustling and big clinic. I had come from an experience with Dr. Joseph Davis at RMA which was intimate and human to human. Dr. Davis left his practice and since I had frozen eggs with NHFC, I am now with Dr. Merhi. I really appreciate his cheerful optimism and true willingness to try with me. Although the place is high paced and run like a machine, I feel confidence in the practice.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Initially, I went in to freeze eggs. Dr. Merhi suggested I fertilize them as he instructed embryos had better survivability. My status with my partner did not allow the confidence to move ahead so I froze eggs. I tried, several months later (after my relationship ended) two donor sperm IUIs (one with Dr. Davis-RMA and one with Merhi’s staff). IUI was unsuccessful and I wasn’t thrilled that the Merhi’s clinic kept me waiting, delayed in the reception area bc of some administrative error. I made a written comment but did not receive a reply. Now, I’ve moved on to create one embryo and one mosaic embryo. I am on the verge of meeting with my doc to talk about the viability of the mosaic. I am surprised I wasn’t told about mosaics in my first fertilization round / genetics testing, but Merhi says that it wasn’t available then.
Describe your experience with the nursing staff at New Hope Fertility Center.
Nursing staff is more communicative through the patient portal. I was slow to understanding this and therefore felt frustration when I wasn’t getting phone calls. Generally the staff is kind, one junior doctor (a female) is not compassionate.
Describe your experience with New Hope Fertility Center.
I wish that someone had provided a personal orientation to the clinic! It’s so hard to navigate these places under high stress and alone. I didn’t understand processes and felt overwhelmed by self advocacy and confusion.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Generally, these guys are a well-oiled machine. Only once, after many monitoring experiences that went well, did they have an admin issue and make me wait even though I had been cleared by Finance! The nurses providing the sonograms are generally nice and competent.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Insurance is mercifully covering monitoring (I still pay $40 copay). The genetics tests is expensive $2-$5K. The retrievals are $1500-2000.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Merhi will move one at a time. Although, and I will find out, he may move 1 normal and 1 mosaic together.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
My issue is one of communication. In a high stress time, I really need someone to sit with me and speak clearly, explaining my options. I’ve gotten much savvier in this process, but the stress was tough. I’d love a counselor to be on staff permanent and as a feature of care for the patient.
7
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
7
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
Dr Merhi is trying a more natural approach. I am currently on estradiol. He also had me take hgh for an 6 week period. Also he provide me with a free trial of ozone therapy for 8 weeks. I also had an ovarian rejuvenation done as well. ... Dr Merhi was the first doctor in a long time to try to use my own eggs. I was initially going to him for the egg donor program and he told me to try with my own eggs first.
Billing sucks, they [New Hope Fertility Center] don’t get back to you ever. You literally have to harass them. Communication with the nursing staff isn’t the greatest. But the clinic is a well oil machine in a good way. You can be in and out of monitoring in 30 to 45 mins which is great for people who have to work. Very clean facility and the staff is nice. It’s very conveniently located too.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was the first doctor in a long time to try to use my own eggs. I was initially going to him for the egg donor program and he told me to try with my own eggs first. When you are with Dr. Merhi he gives you his undivided attention. He answer all your questions and is very personable. He has great bed side manner and makes you feel very comfortable. But yes there is a but.... here are my dislikes... His email response could be better and yes I understand they are busy but isn’t that a part of your job. Also I went two months without seeing him at any of my monitoring although he would provide instructions via email. I am currently still being treated by him so let’s see. I will give another review when everything is completed.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Email! Email! Email! Would be your best form of communication with him.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I wouldn’t say Mr.Merhi treated me like a number but more like the clinic. Dr Merhi always addresses me by my first time each time he see me.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr Merhi is trying a more natural approach. I am currently on estradiol. He also had me take hgh for an 6 week period. Also he provide me with a free trial of ozone therapy for 8 weeks. I also had an ovarian rejuvenation done as well. After six month of not ovulating I finally ovulated two eggs but the second one was too small. They received one egg and that a lot because the first time I had egg retrieval I had no eggs. But my embryo did not make it to blastocyst. I am now back for my second go at it and it has been 5 months since my last egg retrieval.
Describe your experience with the nursing staff at New Hope Fertility Center.
Sometimes the provide incorrect instructions or dose mix ups and drug mix up. Also I received my email really late in the day
Describe your experience with New Hope Fertility Center.
Billing sucks, they don’t get back to you ever. You literally have to harass them. Communication with the nursing staff isn’t the greatest. But the clinic is a well oil machine in a good way. You can be in and out of monitoring in 30 to 45 mins which is great for people who have to work. Very clean facility and the staff is nice. It’s very conveniently located too.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
No complaints
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Fairly reasonable
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Didn’t get to the point
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
The doses amount was translated in units instead of mg. Also type of pill I am taking her mixed up sometimes. But they do have an emergency number too call
7
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
6
NPS
7
Age 41 - 45
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Lawyer
3rd of 4 Docs
4 IUI With Other Docs
IVF With Other Docs
7 Embryo Freezing With Other Docs
Doesn't Recommend
Neutral
Successful
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol.
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.... The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol. It was kind of - it is what it is at your age. You just need to try again and maybe you will get a good egg next time. I felt like this was a bit disappointment. I'm not sure how knowledgeable he is on the various protocols and research being done in the infertility areas.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Do your research, ask a lot of questions, demand that a specific doctor follow your protocol.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini-IVF: clomid, letrozol and follistim, followed by Ovidrel as a trigger shot. For the transfer, progesterone suppositories and estrogen pills.
Describe your experience with the nursing staff at New Hope Fertility Center.
The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone. I have had it happen on a number of occasions where I receive conflicting emails info from nurses. Also it has become a big hassle to get your prescriptions called in. They email the protocol to you with your meds and you say, please call into X pharmacy and they respond "please email [insert email] regarding prescriptions." Seems like we shouldn't be worrying about this and that the calling in of prescriptions should be handled better. Caused a bit of stress for me bc I had to repeatedly follow up on prescriptions being called in.
Describe your experience with New Hope Fertility Center.
The wait time for regular monitoring and sono is pretty short -- they run like a well-oiled machine in this regard. They also have good hours 7-2, so it doesn't interfere with work too much. I do believe that the lab / embryology dept. there is quite good and the folks working in the lab are top of the game -- you can email them as well with questions and they are responsive. Herminio (in embryology) is really great and compassionate and helped us through some stressful times. I wish there was more interaction with your primary doctor - -in fact, I didn't even feel like I HAD a primary doctor at all. I sometimes felt like maybe nobody was really focusing on my protocol. Again, I did have success at New Hope in 2015/2016, and it is more recently that I've grown concerned about the level of care I am receiving. NH could potentially be a one-protocol kind of place -- not sure how customized the treatments are. The cost at New Hope is also much more reasonable than other places, so that's a plus (assuming of course you are getting the care you need and want).
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Egg retrieval & fertilization (excluding monitoring and drugs) ran around $4500 (with anesthesia). This was pretty reasonable comparatively.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi transferred 2 normals for me -- ended up with one baby.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I received conflicting information from nurses on one occasion, which was disconcerting. I also had trouble getting prescriptions called in.
6
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
1 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
8
Age 29
1 Egg Freezing
1 Embryo Freezing
Unexplained
Latinx
Black or African-American
Income $50K - $99K
3rd of 3 Docs
IVF With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process.... He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
The clinic [New Hope Fertility Center] is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has... The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.... The billing department is not as well ran as the nurse and sonogram staff.
How was your experience with Zaher Merhi at New Hope Fertility Center?
He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be prepared to not see him, he will not follow up with you.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process. A Dr. Zhang I believe was the one to do my IUI and my retrieval.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr.Merhi began with a natural IUI cycle since I already ovulate on my own. I dont know why I dont get pregnant. After it failed he didnt call me or follow up. I called the clinic and told him I wanted to do IVF which his answer was ok no problem and just sent me to a coordinator to explain meds for IVF. I was on clomid 100mg and Gonal F for about 10 days. Again, didnt see him or hear from him. Retrieval was coordinated by nurses and another RE in the clinic was the one to do the procedure.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha Brown)
The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.
Describe your experience with New Hope Fertility Center.
The clinic is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was the best part of this experience. Everyone is so nice and efficient
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
IVF-4000 Medications- Gonal F and Clomid- 1500 Monitoring per month 800 IUI 800 Egg Transfer 3000 (Havent done this yet but we have to pay it soon) 750 PGS Testing per embryo... we are doing 3 embryos 2250 in total
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
The billing department is not as well ran as the nurse and sonogram staff.
5
Doctor
Zaher Merhi
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2019, Unknown Success
NPS
8
NPS
8
Age 44
2 IVF
Tubal Blockage
Uterine Fibroids
Other
Black or African-American
Income $100K - $199K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He is very knowledgeable and he doesn’t turn you away if you are over 40. In my case he told me egg freezing should be my number one priority.... Also he suggested MINI IVF based on my endometriosis in which I had surgery for and did a successful retrieval 7 days after my NYU surgery to remove 1 Fallopian tube 2 fibroids and polyp. Dr Zheng doesn’t give up on you and his office is innovative and high tech so they are current in the latest advancements in reproductive medicine.
Strengths. - they [New Hope Fertility Center] will work with women in their 40s using their own eggs, they have a smooth system during Registration and Monitoring, nice office, great refreshments, the staff working in egg retrieval are very supportive during egg retrieval. ... [Clinic Errors] Not calling in prescriptions ... Weakness- Billing is always done before a procedure giving you the feeling like they think you’re going to run off without paying, they prefer cash rather billing your insurance. It’s a business but they’re too money hungry.
How was your experience with John Zhang at New Hope Fertility Center?
He is very knowledgeable and he doesn’t turn you away if you are over 40. In my case he told me egg freezing should be my number one priority. He said I can make you have a baby at 55 but at 55 I cannot retrieve eggs. Also he suggested MINI IVF based on my endometriosis in which I had surgery for and did a successful retrieval 7 days after my NYU surgery to remove 1 Fallopian tube 2 fibroids and polyp. Dr Zheng doesn’t give up on you and his office is innovative and high tech so they are current in the latest advancements in reproductive medicine.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Make sure you have the time to put into the process because right before egg retrieval you have to go to the office for daily monitoring which is time consuming. The office runs well like a well machine you can be in an out and they have great refreshments. It’s a very comfortable and nice office.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
It’s a very busy clinic with a flat screen TV that you look for your name to get blood drawn, sonogram, and billing. They seem concerned about billing as they want you to pay first. If they made you pay last it would have a different vibe.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Low dose birth control pills (1/2 a pill for 14 days) 5 - 7 days of Clomid 50mg 1/2 a pill, lupron trigger shot then egg retrieval for MINI IVF. THIS PROTOCAL WILL ONLY YIELD 1 or 2 eggs for retrieval however as a more natural cycle it will yield quality over quantity
Describe your experience with the nursing staff at New Hope Fertility Center.
When ever I had questions they were always available to answer in person or via email
Describe your experience with New Hope Fertility Center.
Strengths. - they will work with women in their 40s using their own eggs, they have a smooth system during Registration and Monitoring, nice office, great refreshments, the staff working in egg retrieval are very supportive during egg retrieval. Weakness- Billing is always done before a procedure giving you the feeling like they think you’re going to run off without paying, they prefer cash rather billing your insurance. It’s a business but they’re too money hungry.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
$800 per month unlimited monitoring $1250 egg retrieval $800 for genetic testing $2700 for embryo testing
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Not yet
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
Not calling in prescriptions
8
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 42 - 43
1 IUI
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Merhi explains everything very clearly and is always happy to speak with me or email with me whenever I have questions or concerns. He's a little bougie, but always friendly & kind. He does research once a week, which I like. He's paying attention to all the latest research.... He used birth control pills to prep cycles. He, like the other doctors at New Hope, is comfortable with low or no dose protocols. I also used clomid at the beginning of cycle a few times. I've never made more than 6 eggs tops, but that's fine there. They aim for quality over quantity, which fits my body better than traditional treatments.
Unlike other clinics that have limited monitoring hours, New Hope offers monitoring from 7am - 2pm, which is great. I have definitely felt like a number there, but sometimes that's fine. Sometimes I just want to get in & out as fast as possible. The best days I was done in 20 min. The worst I wasn't properly input into the system and waited over an hour just to get the blood draw. Many of the doctors are not native English speakers and some have challenging accents. I appreciate that this clinic is independent and values new research.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi explains everything very clearly and is always happy to speak with me or email with me whenever I have questions or concerns. He's a little bougie, but always friendly & kind. He does research once a week, which I like. He's paying attention to all the latest research.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be clear about your priorities. Dr. Merhi will make best efforts to accommodate.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi always found time to speak with me whenever I asked. And he always responded to my emails quickly. I felt like my protocols were always specific to me and they never tried to fit me into a general protocol. Most of the nurses are great. Not every day was perfect but most were just fine and efficient.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
He used birth control pills to prep cycles. He, like the other doctors at New Hope, is comfortable with low or no dose protocols. I also used clomid at the beginning of cycle a few times. I've never made more than 6 eggs tops, but that's fine there. They aim for quality over quantity, which fits my body better than traditional treatments.
Describe your experience with the nursing staff at New Hope Fertility Center.
Many are great. Some are more chatty & personable than others. New Hope does a lot of monitoring, so I definitely had favorites. I have found the post retrieval nurses to be my least favorite. They are inattentive & occasionally rude. This may be due in part to a language barrier and cultural differences.
Describe your experience with New Hope Fertility Center.
They see a lot of people. Unlike other clinics that have limited monitoring hours, New Hope offers monitoring from 7am - 2pm, which is great. I have definitely felt like a number there, but sometimes that's fine. Sometimes I just want to get in & out as fast as possible. The best days I was done in 20 min. The worst I wasn't properly input into the system and waited over an hour just to get the blood draw. Many of the doctors are not native English speakers and some have challenging accents. I appreciate that this clinic is independent and values new research.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It's fairly well-oiled machine. Some days were better than others. Some times of day are better than others too.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The cost is significantly less than the other clinics we looked at. The procedures are less costly and they prescribed fewer medications at lower doses.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi is very against multiple embryo transfer.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
Twice I didn't get an email with my instructions and had to call and hunt someone down to give me the info. On the other hand, they once went out of their way to help me get a prescription quickly so I could travel.
8
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 40 - 41
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Marketer or PR
Neutral
Neutral
Success w/ Doc Too early to know
DR. Zhang's mini IVF strategy uses less medication, more regular monitoring and a less invasive procedure. This procedures were done to adjust to our egg reserve and quality which have resulted in positive retrievals however no quality fertilization...has regular personal check ins and provides adjusted treatment practices to make sure we are being treated personally and in a sensitive way.
The strengths [at New Hope Fertility Center] are definitely the gentle treatment option and the efficiency of the practice operations. The only weakness I would say is that any of the doctors can provide input on your protocol and the treatment could be inconsistent. You can request to have consistency and limit your response to a couple doctors which has made a huge difference for us.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang and Dr. Lipkin have been amazing during this process and have made every attempt to customize treatment to our needs. The monitoring experience reequires regular blood work and sonograms which have been difficult however we have been able to adjust the schedule to meet our needs and sync up to the staff that we prefer. The office staff and billing department are very transparent and accessible
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
The mini IVF process is a more gentile process than standard ivf and can take more cycles however it is less intense. I would suggest patients visit New Hope Fertility Center first before they go for a full IVF round at another clinic.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
Dr. Zhang has regular personal check ins and provides adjusted treatment practices to make sure we are being treated personally and in a sensitive way.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
DR. Zhang's mini IVF strategy uses less medication, more regular monitoring and a less invasive procedure. This procedures were done to adjust to our egg reserve and quality which have resulted in positive retrievals however no quality fertilization.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses are available to discuss treatment and review directions or protocols.
Describe your experience with New Hope Fertility Center.
The strengths are definitely the gentle treatment option and the efficiency of the practice operations. The only weakness I would say is that any of the doctors can provide input on your protocol and the treatment could be inconsistent. You can request to have consistency and limit your response to a couple doctors which has made a huge difference for us.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The office is open 7 days a week including holidays and the monitor lists your name after you check in to see where you should go. We have a condition which requires the phlebotomist be very sensitive and they definitely comply with that. The sonograms techs are always up front with results and will sometimes bring in a team leader if more information is needed.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Monitoring was about $600, retrievals and testing would be about $7k
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We have not experienced this as of yet
8
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 34
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Marketer or PR
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
My first cycle and my current cycle have both been with a mini-IVF (low dose) protocol. This cycle, in response to issues from the last, Dr. Lipkin made several changes including lowering the dose of the injection and (planning to) leave a full 36 hours between trigger and retrieval instead of the 34 hours that was done last time...highly supportive of a single embryo transfer as the default as far as I can tell.
The nurses [at New Hope Fertility Center] have been great about walking me through the IVF process and helping answer everything from the “is this normal?” vein of questions to helping me schedule travel around upcoming IVF steps. While it can be difficult to get hold of nurses on the phone at times, they are great with email response and also in person. We have had several nurses really go above and beyond to help explain things and take time with us during this process
How was your experience with Lana Lipkin at New Hope Fertility Center?
Dr. Lipkin is no nonsense. She’s not the most “touchy feely” but is compassionate nonetheless. I feel like I’m in very competent hands with her. She is patient and answers all my questions. She has also been good about not pushing us to do a retrieval during cycles that didn’t have many follicles. She doesn’t seem stuck on the clinic’s numbers but instead is focused on helping us get the outcome we want.
What's one piece of advice would you give a prospective patient of Lana Lipkin at New Hope Fertility Center?
You need to advocate for yourself at New Hope in general. If you have questions or want to meet with Dr. Lipkin, ask. It was not offered as often as I would prefer but whenever I requested to meet, I was able to do so fairly quickly.
During treatment, were you treated like a number or a human with Lana Lipkin at New Hope Fertility Center?
Dr. Lipkin is personable and takes the time to answer all my questions clearly and thoroughly each time I meet with her.
Describe the protocols Lana Lipkin used in your cycles at New Hope Fertility Center and their degree of success.
My first cycle and my current cycle have both been with a mini-IVF (low dose) protocol. This cycle, in response to issues from the last, Dr. Lipkin made several changes including lowering the dose of the injection and (planning to) leave a full 36 hours between trigger and retrieval instead of the 34 hours that was done last time.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses have been great about walking me through the IVF process and helping answer everything from the “is this normal?” vein of questions to helping me schedule travel around upcoming IVF steps. While it can be difficult to get hold of nurses on the phone at times, they are great with email response and also in person. We have had several nurses really go above and beyond to help explain things and take time with us during this process
Describe your experience with New Hope Fertility Center.
New Hope has very experienced, smart doctors and their mini-IVF protocol, which I believe they pioneered there, is a great fit for our needs. It can sometimes feel like a bit of an infertility factory (ie impersonal, crowded waiting room, conveyor belt feeling when you go in for monitoring). That said, they are a well oiled machine and pretty much everyone there has been friendly with us, and occasionally gone above and beyond to bring the human touch to our experience. We are generally pleased so far with our experience there.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Generally, monitoring is smooth and runs like a well oiled machine. Occasionally, it will take a bit longer on busy mornings. I have noticed a range of thoroughness among the ultrasound technicians. Several times the people didn’t seem to look very carefully or thoroughly for follicles, but others are more methodical.
Describe the costs associated with your care under Lana Lipkin at New Hope Fertility Center.
We are currently under insurance (2 cycles) so it has just been co-pays plus about $500 for mini IVF medications.
Describe Lana Lipkin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I have not made it to transfer yet, but New Hope in general and Dr. Lipkin specifically are highly supportive of a single embryo transfer as the default as far as I can tell.
7
Doctor
Lana Lipkin
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
8
Age 31
4 IUI
1 IVF
PCOS
Income $100K - $199K
Strongly Recommends
Neutral
Successful
Dr Makarov was so patient and took as much time with us as needed. I know that some other doctors in the practice do not always see their patients, but she saw us each time, unless she was on vacation or out of the office which was very rare. She answered every question we had and was always friendly. ...r Makarov's preference was for us to transfer a single embryo, as she felt there was more risk with multiples.
side from the great care that I received, It was always so clean, and well organized. Karen at the front desk was always so warm and sweet. I never experienced any doctor or staff member to be rude or nasty. ... It [monitoring appointments] was a very easy and straightforward process. ...Oksana and Joanna were my primary nurses and they were so helpful when in explaining next steps and answered any questions that I have.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr Makarov was kind and compassionate and always helped put our minds at ease, even when we got negative results, we moved onto the next step and she assured us that we would get pregnant. We fully trusted her judgement and treatment.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Make sure to ask all of your questions and ask her to be honest with you--she will be and will answer any question you have.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr Makarov was so patient and took as much time with us as needed. I know that some other doctors in the practice do not always see their patients, but she saw us each time, unless she was on vacation or out of the office which was very rare. She answered every question we had and was always friendly.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Oksana Marchuk)
Oksana and Joanna were my primary nurses and they were so helpful when in explaining next steps and answered any questions that I have. They were always so knowledgable, kind and compassionate.
Describe your experience with New Hope Fertility Center.
Overall, I was very happy with the clinic. Aside from the great care that I received, It was always so clean, and well organized. Karen at the front desk was always so warm and sweet. I never experienced any doctor or staff member to be rude or nasty. Of course when you are going so often for monitoring and treatments, you may have a bad experience at some point but that's normal.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I would go between 8-9am on the day that they would tell me to come in. I would check in, and then wait for blood work and monitoring. Some days would take longer than others, but it really just depended on the day and the amount of people that were there. It was a very easy and straightforward process.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
It's expensive. No way around it, but if you're insurance doesn't cover IUIs and IVF, it's expensive. The costs at NHFC seem to be comparable to that of other clinics in NYC.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Makarov's preference was for us to transfer a single embryo, as she felt there was more risk with multiples.
9
Doctor
Jennifer Kulp Makarov
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2018, Unsuccessful
NPS
7
NPS
7
Age 34 - 40
2 IVF
Diminished Ovarian Reserve
Male Factor
Latinx
Income $50K - $99K
Graphic Designer
1st of 2 Docs
Donor Eggs With Other Docs
Neutral
Neutral
Unsuccessful
Dr Zhang has a very warm caring personality and he works tirelessly. I do wish he would be open to trying different things when I would for example as for different estrace they would not switch it. ... He was a strong believer in less is more which I get and agree with ... Dr Zhang really likes to implant only 1 embryo at a time he wants that embryo to have the best chance. he will implant mosaics too.
They [New Hope Fertility] seemed to have a certain protocol and they often made mistakes. I would have to call in and they would agree it was an error then give me another protocol. I also had about 18 mos of waiting in between cycles because they did not do FDA paperwork correctly on my donor eggs so they were unable to transfer my embryos until the FDA did their audit ... They can get you in and out quickly for routine monitoring. easy check in system and billing. ...
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang has a very warm caring personality and he works tirelessly. I do wish he would be open to trying different things when I would for example as for different estrace they would not switch it. I feel like if they did I could have had more sucess.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
write everything down keep track of what is working and not working and compare what protocols they give each cycle so you can make sure you are getting the best result.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
They seemed to have a certain protocol and they often made mistakes. I would have to call in and they would agree it was an error then give me another protocol. also they were resistent to try different that what they do. for example I was not responding to oral or vaginal estarce. i was desperate to try the patch. they would not prescribe it. I awitched clinics and now my lining is perfect with the patch. I just need a good egg, still in process with new clinic.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
He was a strong believer in less is more which I get and agree with. But I had a specific issue of thin lining that did not respond well to the estrace they were giving me and we did cycle after cycle where I had to cancel because of poor lining. when I told them I had met people who had great success with using the patch they were not receptive to that so after years of trying with them Left and that was good because now my lining is perfect and I just need to get the right eggs.
Describe your experience with the nursing staff at New Hope Fertility Center.
They are very compassionate and kind. but the disconnect was waiting f or your protocol instructions it always took way longer than they said it would sometimes the next day. it was frustrating, sometimes they gave me a protocol that I felt was off. I would have to call in and every time I did they did say they made an error and would correct it. It was difficult because I felt like I should be able to trust them but it was maybe too many patients. I don't know.
Describe your experience with New Hope Fertility Center.
They can get you in and out quickly for routine monitoring. easy check in system and billing. clean and beautiful spacious office. The nurses are all kind and will try to give you any suggestions they can to help with your success. Dr are not always available but you can wait to see them or ask a question just need to be patient.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
monitoring was the easiest and best part. no stress in and out within 30 mins and they really watched out for you if it was taking more than 15 minutes they were back there moving things along. it was the results and protocol that took til the end of the day or next day to get the info.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
it was very expensive and the prices kept getting higher and higher. when i first started a transfer was 1200 when i left it was 2500.
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Zhang really likes to implant only 1 embryo at a time he wants that embryo to have the best chance. he will implant mosaics too.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at New Hope Fertility Center.
I often felt like the ball was being dropped and had to stay on them to get the information and then call back again to confirm only to find out I was given wrong information. I really feel like they had too many clients otherwise why did this happen so often. I also had about 18 mos of waiting in between cycles because they did not do FDA paperwork correctly on my donor eggs so they were unable to transfer my embryos until the FDA did their audit, it probably exactly why I have not had a 2nd child. infuriating.
7
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2013 - 2018, Successful
NPS
8
NPS
8
Age 35 - 40
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Operations
4th of 4 Docs
IVF With Other Docs
Embryo Freezing With Other Docs
Neutral
Neutral
Successful
He has a lot of patients so it’s hard to get personalized attention from dr. Zhang. He is also always traveling but he is a great doctor. Very knowledable and positive. When others told me I will need donor eggs he never gave up on me having a baby with my own eggs...Very smart, very knowledgeable. Not easily accessible though...Since I have low amh levels dr zhang didn’t force a lot of stims. We did a lot of natural cycles. This is one clinic who is okay with taking out only one egg at a time.
New Hope is very flexible with protocol and listening to what you want. i have on numerous occasion requested less of a dosage, questioned when they were triggering and even changed freezing embryos into an IUI which resulted in my first son's conception. They are open to suggestions which is a big plus....they are friendly and helpful but can take a while to answer your questions because they are so busy...I had issues with billing in the past. They failed to to a prior authorization through my insurance.
How was your experience with John Zhang at New Hope Fertility Center?
Very positive. Didn’t give up on me while others were directing me towards donor eggs he instituted I would have my own babies and I did. Twice!!! Very smart, very knowledgeable. Not easily accessible though. Recently he has been traveling a lot.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t be afraid to tell them you disagree with their protocols or if you feel uncomfortable with a dosage you can tell them to adjust it. They listen to what the patient wants. They are flexible and they have an amazing lab!!
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
He has a lot of patients so it’s hard to get personalized attention from dr. Zhang. He is also always traveling but he is a great doctor. Very knowledable and positive. When others told me I will need donor eggs he never gave up on me having a baby with my own eggs. And it happened twice!
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Since I have low amh levels dr zhang didn’t force a lot of stims. We did a lot of natural cycles. This is one clinic who is okay with taking out only one egg at a time.
Describe your experience with the nursing staff at New Hope Fertility Center.
they are friendly and helpful but can take a while to answer your questions because they are so busy.
Describe your experience with New Hope Fertility Center.
New Hope is very flexible with protocol and listening to what you want. i have on numerous occasion requested less of a dosage, questioned when they were triggering and even changed freezing embryos into an IUI which resulted in my first son's conception. They are open to suggestions which is a big plus.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
pricey but not exorbitant.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
I had issues with billing in the past. They failed to to a prior authorization through my insurance. They also once failed to run the procedure through my insurance. It took a long time to get everything resolved but in the end they took off some charges which was nice of them.
8
Doctor
John Zhang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
5
NPS
7
Age 40 - 41
3 IVF
Diminished Ovarian Reserve
East Asian
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
They [New Hope] have really flexible hours for monitoring, between 7am-2pm, which is amazing compared to many other clinics. The retrievals/transfers are also done in the same facility so you dont have to pay an extra hospital fee of $1005 like over at Cornell and NYP. Hated the billing department! Took them 4 months to correct an insurance payment and apply the credit to my account...I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
How was your experience with John Zhang at New Hope Fertility Center?
I believe dr zhang is very knowledgable in his field. But he is not for someone that wants a gentle bedside manner. He is to the point and will show you charts/graphs demonstrating where you land on % of success based on your age range. The only times I met with him was for the first consult and then at the end of the cycle for follow-ups. The clinic did mention that if I wanted to speak with him, that I should arrive in the office between 7-9am, otherwise the rest of his day is booked with new patient consults. It was also other drs that performed my retrievals. I had wondered if Dr Zhang was the one that was monitoring my ccle progress and adjusting dosage instructions, or if it were other doctors reviewing my case.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask all your questions, be straightforward, dont expect hand-holding
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
The nurses and techs working in the clinic were always professional and courteous. I understood the dr was very busy as the clinic was always quite busy and crowded, but I would have liked more face time with the dr since most emails and correspondence on next steps were always from nurses.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Mild IVF - started with estrace priming, then clomid, letrozole pills, and follistim injections starting at 75iu. Continued with a mix of clomid and letrozole pills, and varying dosages of follistim(from 75-150iu) up until lupron trigger and then retrieval
Describe your experience with the nursing staff at New Hope Fertility Center.
Nurses were very friendly and helpful in clinic, but were a little slower in response via email. One time they emailed me regarding medication dosage and I replied back to them and needed another refill and did not hear back until the next day, which was a problem because I needed the medications the night before
Describe your experience with New Hope Fertility Center.
Strenth: everything is done in house so blood results and sonos are quick. They have really flexible hours for monitoring, between 7am-2pm, which is amazing compared to many other clinics. The retrievals/transfers are also done in the same facility so you dont have to pay an extra hospital fee of $1005 like over at Cornell and NYP. Hated the billing department! Took them 4 months to correct an insurance payment and apply the credit to my account.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The clinic had monitors on the walls that called your name up when it was your turn to get blood drawn or to go inside the the sonogram. I appreciated this aspect of their monitoring system, instead of relying on someone calling out my name. I was able to go to the appropriate station as I saw my name come up
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I did not have insurance coverage so it was put of pocket. Mild ivf cost about$6,000 which included cost of medications. Luteal Phase retrieval cost $250. And PGS for one embryo clst $750
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
5
Doctor
John Zhang
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 43 - 44
2 IVF
European
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Mehri was always familiar with my case and what was going on when we spoke. He was personable and empathetic.... He was friendly, personable, and cared about me as a patient. Flexible and willing to try things that I wanted, even when he didn’t think they would make a difference. Very responsive to emailed questions.... [Protocols] Mini ivf - 150 gonal F, 50 clomid, 2.5 letrazole. Goal was quality over quantity.... 1 PGS embryo. Multiple embryos if untested.
Bloodwork and ultrasound nurses [New Hope Fertility Center] were very pleasant. There were some communication issues (protocol mix up) when emailing with nurses for instructions.... Very efficient monitoring system. Never waited longer than 1/2 hour for monitoring. Great monitoring hours (7am to 1pm). Not all patients opt for general anesthesia (most do local). I did general and the anesthesiologist that they hire from an outside agency
How was your experience with Zaher Merhi at New Hope Fertility Center?
He was friendly, personable, and cared about me as a patient. Flexible and willing to try things that I wanted, even when he didn’t think they would make a difference. Very responsive to emailed questions.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
make sure you request that he (and not the general team) follows your case.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Mehri was always familiar with my case and what was going on when we spoke. He was personable and empathetic.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini ivf - 150 gonal F, 50 clomid, 2.5 letrazole. Goal was quality over quantity.
Describe your experience with the nursing staff at New Hope Fertility Center.
Bloodwork and ultrasound nurses were very pleasant. There were some communication issues (protocol mix up) when emailing with nurses for instructions.
Describe your experience with New Hope Fertility Center.
Very efficient monitoring system. Never waited longer than 1/2 hour for monitoring. Great monitoring hours (7am to 1pm). Not all patients opt for general anesthesia (most do local). I did general and the anesthesiologist that they hire from an outside agency was late which caused my retrieval to be delayed by 45 minutes and caused me a lot of anxiety.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
An efficient well oiled machine. Your first name appears on tv monitors in the large waiting room letting you know when to go back for bloodwork, ultrasound, or billing dept.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
$4000 for a retrieval freeze all cycle plus $800 for 1 month of monitoring.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
1 PGS embryo. Multiple embryos if untested.
8
Doctor
Zaher Merhi
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
8
NPS
8
Age 34 - 35
2 Fertility Medications
PCOS
Unexplained
Latinx
Income $0 - $49K
Teacher
Neutral
Neutral
Successful
Dr Merhi was always pleased to see us. He explained with many details and examples about all procedures and risks. He was very positive and willing to help us with any doubt or questions we had. We never felt rushed to do any procedure and he was very patient listening to us.... First we tried several cycles just being monitored for ovulation. Then we were suggested to take Clomid and letrozol 2.5 and we got pregnant with triplets!
[At New Hope Fertility Center] Results are efficient and accurate. Their forms and systems are very clear and easy to follow. As a new patient always ask questions to any staff and they will kindly help out. At time is very hectic due to the hours and you might feel rushed specially when having sonogram, but they’ll explain all they’re doing so you can leave satisfied.... Costs were reasonable. Even though My insurance covered, they have plans to help out.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr Merhi was always pleased to see us. He explained with many details and examples about all procedures and risks. He was very positive and willing to help us with any doubt or questions we had. We never felt rushed to do any procedure and he was very patient listening to us.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask questions, be honest and sincere and Dr Merhi will help you the best he can. He’s very knowledgeable and will follow up with you along the way.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
I was always called by my name and Dr Merhi always replied my emails promptly giving me detailed explanation of what I asked.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
First we tried several cycles just being monitored for ovulation. Then we were suggested to take Clomid and letrozol 2.5 and we got pregnant with triplets!
Describe your experience with the nursing staff at New Hope Fertility Center.
Quick and efficient! Very friendly and helpful.
Describe your experience with New Hope Fertility Center.
Results are efficient and accurate. Their forms and systems are very clear and easy to follow. As a new patient always ask questions to any staff and they will kindly help out. At time is very hectic due to the hours and you might feel rushed specially when having sonogram, but they’ll explain all they’re doing so you can leave satisfied.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Costs were reasonable. Even though My insurance covered, they have plans to help out.
8
Doctor
Zaher Merhi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
7
NPS
7
Age 42
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Recurrent Pregnancy Loss
Black or African-American
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Don’t expect to see him [Dr. John Zhang] on your visits...I hardly ever saw him only in the beginning and plan for transfer...he talks really fast, at times it’s hard to understand him...I mostly see NP and ultrasound tech. They ensure me that Dr Zhang goes over my chart but then again I don’t know if it’s him or someone else...[protocol included] Birth control pills, clomid, Ganirelix injection...They don’t explain why they chose a protocol or explain why changes were made
[Nurses at New Hope Fertility Center are] Very professional and answer as much as they can...They don’t explain why they chose a protocol or explain why changes were made...They have no remorse for self paying patients. They want their money upfront and charge for everything. They refuse to use insurance for blood work or ultrasound for insurances that don’t cover fertility...Don’t expect to see him [Dr. John Zhang] on your visits...I hardly ever saw him only in the beginning and plan for transfer...he talks really fast, at times it’s hard to understand him...I mostly see NP and ultrasound tech. They ensure me that Dr Zhang goes over my chart but then again I don’t know if it’s him or som
How was your experience with John Zhang at New Hope Fertility Center?
Dr Zhang came highly recommended by my GYN. However I hardly see him and he talks really fast, at times it’s hard to understand him. I put my trust in him through my GYN. I mostly see NP and ultrasound tech. They ensure me that Dr Zhang goes over my chart but then again I don’t know if it’s him or someone else.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Don’t expect to see him on your visits
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I hardly ever saw him only in the beginning and plan for transfer
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
Birth control pills, clomid, Ganirelix injection.
Describe your experience with the nursing staff at New Hope Fertility Center.
Very professional and answer as much as they can
Describe your experience with New Hope Fertility Center.
They have no remorse for self paying patients. They want their money upfront and charge for everything. They refuse to use insurance for blood work or ultrasound for insurances that don’t cover fertility
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
I spent over $25,000 already
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I only have one normal Pgs tested embroyo
What specific things went wrong at New Hope Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at New Hope Fertility Center.
They don’t explain why they chose a protocol or explain why changes were made
7
Doctor
John Zhang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2016 - 2020, Unknown Success
NPS
7
NPS
7
Age 25 - 29
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Writer
2nd of 5 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
I've seen Dr. Zhang twice. The first time I saw him I thought his bedside manner was terrible. He spoke more to my male partner than to me, and the fertility issues are related to me...If you're looking for someone who is going to spend a lot of time with you, Dr. Zhang probably isn't that doctor. That doesn't mean I felt neglected just that a lot happens in the background and not at your appointment.
Egg retrieval was $1,500 and anesthesia for it $650 if you want anything beyond local. I opted just for local to keep the cost down...New Hope is a high volume clinic. The first time I went it was really overwhelming and felt like being on an assembly line in a factory. Now that I've gone and completed a cycle I actually kind of like the process. I've been to smaller clinics that have their strengths and you feel like less of a number but New Hope is so efficient that it makes up for the smaller more personalized feel of a small clinic.
How was your experience with John Zhang at New Hope Fertility Center?
Dr. Zhang is very busy. New Hope is a busy practice and he seems to have a lot on his plate. When I first saw him, I didn't love his bedside manner. I didn't feel like he was talking to me as a person. I was young and really struggling, I'm not saying I wanted things sugarcoated but I wanted to feel like someone could help me and I didn't feel like he was listening to my concerns. I came back four years later during COVID-19 and his bedside manner was a lot improved and I felt like he was listening.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
If you're looking for someone who is going to spend a lot of time with you, Dr. Zhang probably isn't that doctor. That doesn't mean I felt neglected just that a lot happens in the background and not at your appointment.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I've seen Dr. Zhang twice. The first time I saw him I thought his bedside manner was terrible. He spoke more to my male partner than to me, and the fertility issues are related to me. It was one of my first interactions in the fertility space and I was very young and so I decided to get another opinion. I came back to the clinic in 2020 because they are one of the only clinics practicing during the COVID-19 outbreak. I had a failed egg retrieval, one follicle no egg and was devastated . Zhang was very kind and willing to continue to work with me, almost like an entirely different doctor than the one I had met four years earlier. Even then though, I haven't really gotten more than 10 minutes of his time. It's a very busy practice.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
I used femara and then had an egg retrieval with nothing else. Nothing was able to be retrieved from the follicle.
Describe your experience with the nursing staff at New Hope Fertility Center.
New Hope is a high volume clinic and so you have to be organized to handle all of those cases. The staff replies to messages quickly and provides detailed instructions. I also really like the ultrasound tech who usually does my scans.
Describe your experience with New Hope Fertility Center.
New Hope is a high volume clinic. The first time I went it was really overwhelming and felt like being on an assembly line in a factory. Now that I've gone and completed a cycle I actually kind of like the process. I've been to smaller clinics that have their strengths and you feel like less of a number but New Hope is so efficient that it makes up for the smaller more personalized feel of a small clinic.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
You get a window when you can come for monitoring. I liked that I had an option beyond be here at the crack of dawn. The clinic has screens that tell you where to go (blood, ultrasound, etc). It does feel a bit like being on an assembly line but after going to clinics that are less organized, I've grown to like it.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
My insurance covers appointments and monitoring. Egg retrieval was $1,500 and anesthesia for it $650 if you want anything beyond local. I opted just for local to keep the cost down.
7
Doctor
John Zhang
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
New Hope Fertility Center
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5