New Hope Fertility Center

4 doctors work here

Rated 7.7
Strongly recommend: 54%Neutral: 22%Don't recommend: 25%7.7
54% strongly recommend
104 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.6
7.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.1
8.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6
6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
5,054
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676

104 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 36 - 37
European
Income $500K+
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Merhi ALWAYS has treated me as a human, Remembered details about me and has been completely on top of my care at all times, even when he is not physically in the office...He has been thorough, showed me kindness and I can tell he genuinely wants us to have our baby...I would not consider myself an easy patient as I like to understand everything that is going on, ask many questions and the process can be very difficult for me He has never once made me feel rushed or like a number. He is thorough, kind, empathetic, charismatic and most importantly extremely good at dictating and adjusting the protocols needed for you to have your baby.
I have not one bad word to say about New Hope and I have (unfortunately) been a patient for a long time. as I am doing mostly natural cycle, which can take time. They are busy, clean, well located and run like a well oiled machine. Some people could feel overwhelmed at such a busy clinic but I do not at all. I am familiar with many of the staff now and it is a pleasant experience going there. Excellent daily monitoring hours.
How was your experience with Zaher Merhi at New Hope Fertility Center?
I have unfortunately had a long experience with some set backs trying to conceive. Dr Merhi has cared for me since day one and I struggle to imagine a better doctor. He has been thorough, showed me kindness and I can tell he genuinely wants us to have our baby. No matter how long it takes I would never want anyone else to be in charge of my care. I would not consider myself an easy patient as I like to understand everything that is going on, ask many questions and the process can be very difficult for me He has never once made me feel rushed or like a number. He is thorough, kind, empathetic, charismatic and most importantly extremely good at dictating and adjusting the protocols needed for you to have your baby.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Book in with him as soon as you can. You will not regret it. Expect that at New Hope the doctors often work as a team effort so know that even if it doesn't seem that you see him often, he is still always reviewing your results and making decisions.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr Merhi ALWAYS has treated me as a human, Remembered details about me and has been completely on top of my care at all times, even when he is not physically in the office.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Many natural cycles (usually producing one eggs) Few mini ivf cycles )usually producing one-three eggs)
Describe your experience with the nursing staff at New Hope Fertility Center.
New Hops nurses are a wonderful group of women. They are thorough and attentive and always pleasant to deal with. Sometimes it can be a challenge getting a response from them but you can always call and speak to someone or send another email and that always does the trick. They are a very busy clinic some days.
Describe your experience with New Hope Fertility Center.
I have not one bad word to say about New Hope and I have (unfortunately) been a patient for a long time. as I am doing mostly natural cycle, which can take time. They are busy, clean, well located and run like a well oiled machine. Some people could feel overwhelmed at such a busy clinic but I do not at all. I am familiar with many of the staff now and it is a pleasant experience going there. Excellent daily monitoring hours.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
I have no fertility insurance coverage so everything for me is self paying. Monitoring unlimited $800 Egg Retrieval $1250
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
SET only for tested blasts Willing to be flexible for 3 day untested embryos
10
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
9
10
Age 44
10 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
1st of 5 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Zhang] is very experienced with mini IVF using oral medications mostly and/or low dose injectables and IVF for women over 40. He also experienced in doing ovarian PRP for women who struggle with egg quality and quantity....The clinic [New Hope] and he have a lot of experience doing mini IVF. So they use a combo of both letrozole and clomid together or separately as well as very low dose injectables. The rationale is having quality over quantity...
They [New Hope] are busy with many patients but the prices are affordable for people who do not have IVF coverage. They specialize in Mini IVF so that also makes meds cheaper since you don't take a lot of the expensive injectable meds. The in house PGS testing is affordable. Even if you start with a certain doctor, that doctor may not be the one giving your instructions so make sure you check in with your doctor during the cycle if you have questions....You deal with multiple nurses [at New Hope] so that makes it harder. For example I had to ask each nurse each time to use a certain insurance code on my outside monitoring orders...
How was your experience with John Zhang at New Hope Fertility Center?
He is very experienced with mini IVF using oral medications mostly and/or low dose injectables and IVF for women over 40. He also experienced in doing ovarian PRP for women who struggle with egg quality and quantity.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
They seem like a busy clinic so be your own advocate and don't let yourself fall through the cracks.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I felt like during the phone consult he spent time discussing my case. I felt he cared and had experience I was looking for.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
The clinic and he have a lot of experience doing mini IVF. So they use a combo of both letrozole and clomid together or separately as well as very low dose injectables. The rationale is having quality over quantity.
Describe your experience with the nursing staff at New Hope Fertility Center.
You deal with multiple nurses so that makes it harder. For example I had to ask each nurse each time to use a certain insurance code on my outside monitoring orders.
Describe your experience with New Hope Fertility Center.
They are busy with many patients but the prices are affordable for people who do not have IVF coverage. They specialize in Mini IVF so that also makes meds cheaper since you don't take a lot of the expensive injectable meds. The in house PGS testing is affordable. Even if you start with a certain doctor, that doctor may not be the one giving your instructions so make sure you check in with your doctor during the cycle if you have questions.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
the prices are al la carte. The prices are pretty affordable
Describe John Zhang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
The clinic does a lot of PGS testing due to the low pricing of in house PGS testing and the advanced ages of the women. So they do many single embryo transfers in this case. They will transfer multiple embryos if not tested or if they are day 3 embryos.
9
Doctor
John Zhang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 41
2 Egg Freezing
East Asian
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I always felt like he [Dr. Olcha] was giving me his full attention - he was always in the office when I would go in for monitoring the mornings. I think he works everyday because I would always see him which was so lovely. He could always come in to my scans and give me feedback right there which was really helpful for me because I like to be informed...He made what tends to be a stressful situation so easy and positive! I truly have only good things to say about my experience.
Before my first cycle [at New Hope Fertility Center] and before the second cycle, I took birth control to baseline everything... The results were good both times - he [Dr. Olcha] seemed really happy with it - overall, 18 eggs retrieved and 17 frozen...The nurses were AMAZING. Everyone was so friendly and helpful. They really helped me with any additional questions I had...Tons of seating and really open and bright with lots of windows. I visited other locations with waiting areas that are dark and depressing with women waiting packed together in a room - that does not work for me! After checking in with the receptionist (who were all so friendly),
How was your experience with Meir Olcha at New Hope Fertility Center?
From the moment I met Dr. Olcha, I knew I would be in the best hands. I didn't know much at the beginning of the process about anything and he was so patient and explained everything to me. During my first retrieval, I had a ton of questions but he answered everything and really made me feel at ease. My experience was really positive - the medication he prescribed to me for both cycles was so easy - the injections didn't hurt - it was a dream scenario. I responded well both times and had good outcomes and he was happy with the results and was really with me every step of the way both times. I am so fortunate to have had Dr. Olcha as my doctor. He made what tends to be a stressful situation so easy and positive! I truly have only good things to say about my experience.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
My advice to a prospective patient of Dr. Olcha's would be NOT to worry. He's the best! You can't go wrong!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr. Olcha is the best doctor. I always felt like he was giving me his full attention - he was always in the office when I would go in for monitoring the mornings. I think he works everyday because I would always see him which was so lovely. He could always come in to my scans and give me feedback right there which was really helpful for me because I like to be informed.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
For both cycles, my treatment was pretty similar. Before my first cycle and before the second cycle, I took birth control to baseline everything. Then once I started, it was a Follstim injection every night for the whole time with Clomid for the whole time as well and Letrozole for the first 5 nights. Orillissa before I triggered, and then the retrievals! It was really easy and pain-free - the injections did not hurt me at all even though I was so scared in the beginning! I would go in for monitoring early in the morning and he would always have instructions for me on what protocol to do next right away and I never had to wait long. The results were good both times - he seemed really happy with it - overall, 18 eggs retrieved and 17 frozen.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were AMAZING. Everyone was so friendly and helpful. They really helped me with any additional questions I had. They were so patient in showing me how to inject myself, etc. All of the nurses are amazing at New Hope!
Describe your experience with New Hope Fertility Center.
I have nothing but great things to say about New Hope! The offices are beautiful - right on Columbus Circle - it's large and spacious and very calming (I love the fish tanks!). They really know what they are doing and are so professional. I researched other places before deciding to go with New Hope. What they do their is so impressive! I really think they are the best at what they do.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I loved going in for monitoring! It the highlight of my weeks! The lobby/waiting area is so lovely and spacious. Tons of seating and really open and bright with lots of windows. I visited other locations with waiting areas that are dark and depressing with women waiting packed together in a room - that does not work for me! After checking in with the receptionist (who were all so friendly), I'd sit and wait for a few minutes before being called in for bloodwork. I don't love getting my blood taken but everyone at New Hope was so gentle and I survived every time and it barely hurt and they made me feel at ease. Then when I would get called in for the ultrasound, it was so fun and informative to see everything on the screen and how my follicles were progressing. Dr. Olcha works so hard everyday so every morning that I would go in for monitoring, he would be there! It was nice to have him in all of my scans! Chelsea, the physician's assistant who works with Dr. Olcha, is also a star. She is so lovely and I am so thankful she was there doing most of my scans for me.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
The costs were in line with what was originally outlined - I did my research so I pretty much knew what they would be. I think it was well worth the expense.
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 32
4 IUI
1 IVF
PCOS
South Asian
Income $100K - $199K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Olcha suggested single embryo transfer to avoid any complications or birth defects...treated us very nicely and always there for us whether it's a sonogram or consultation or any questions. He never hesitated to answer any question whether it was face to face or via email...was very friendly and cleared every doubt we had regarding the IVF. He took personal interest at every level to make sure we are comfortable. He even wrote a letter to our insurance explaining our situation for shifting from IUI to IVF. Our first FET was unsuccessful due to unknown reasons which was done by another doctor. He made sure the second one be a success and took every measures to make it success and it did. We are happy, we choose New Hope and Dr. Meir Olcha.
Strengths [at New Hope Fertility Center] would be: The clinic is well staffed. Whether it is for blood work or sonogram or Insurance and billing help. I don't think they have any weakness...doctors are well experienced and really helpful...20 eggs were retrieved. Among them, 18 were fertilized, and 11 reached the blastocyst stage. Others were abnormal so were discarded. I was prescribed some other medications to make sure the 2nd FET to be a successful. And one of them was stopped on the day of FET and others were continued till 10 weeks of pregnancy.
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr. Olcha was very friendly and cleared every doubt we had regarding the IVF. He took personal interest at every level to make sure we are comfortable. He even wrote a letter to our insurance explaining our situation for shifting from IUI to IVF. Our first FET was unsuccessful due to unknown reasons which was done by another doctor. He made sure the second one be a success and took every measures to make it success and it did. We are happy, we choose New Hope and Dr. Meir Olcha.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Make sure, you are open to Dr. Olcha and explain him all your concerns and questions so he could treat you accordingly.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr Olcha treated us very nicely and always there for us whether it's a sonogram or consultation or any questions. He never hesitated to answer any question whether it was face to face or via email.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I was prescribed a medicine for the follicles to grow. 20 eggs were retrieved. Among them, 18 were fertilized, and 11 reached the blastocyst stage. Others were abnormal so were discarded. I was prescribed some other medications to make sure the 2nd FET to be a successful. And one of them was stopped on the day of FET and others were continued till 10 weeks of pregnancy.
Describe your experience with the nursing staff at New Hope Fertility Center.
You will be called within 10 mins of your check in time. They were very gentle while drawing the blood or while doing the sonogram. They made sure, we are comfortable at every step.
Describe your experience with New Hope Fertility Center.
Strengths would be: The clinic is well staffed. Whether it is for blood work or sonogram or Insurance and billing help. I don't think they have any weakness. Al the doctors are well experienced and really helpful.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
75% was covered by our insurance for all fertility treatment and copay of 20$ for diagnostics and 30$ for doctor visit was charged.
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Zhang and Dr Olcha suggested single embryo transfer to avoid any complications or birth defects.
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 43 - 44
2 IVF
3 Egg Freezing
Poor Egg Quality
Other
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Olcha was able to do fresh egg retrieval which resulted in 19 eggs. We ended up with 9 embryos then sent them for PGS testing. We now have three PGS normal embryos. I was so nervous of transferring the frozen eggs to a new facility but Dr. Olcha and the embryologist team at New Hope put me at ease. Their communication was amazing! I was also very nervous during my fresh egg retrieval because I did not use anesthesia. Dr. Olcha was great and I'm so glad I did it that way.
I was so nervous of transferring the frozen eggs to a new facility but Dr. Olcha and the embryologist team at New Hope put me at ease. Their communication was amazing! I was also very nervous during my fresh egg retrieval because I did not use anesthesia. Dr. Olcha was great and I'm so glad I did it that way...Although it's a big clinic, I never felt like just a number with my doctor. The clinic is ran like a well oiled machine which was a relief to me based on my experience with my last clinic. The only weakness that I can state is that I would frequently submit required documents and test results but they would consistently state that they never received them.
How was your experience with Meir Olcha at New Hope Fertility Center?
I came to New Hope Fertility Clinic after a failed IVF experience at another clinic. During our 1st meeting with Dr. Olcha, I knew that we would be in good hands. Dr. Olcha is direct yet personable. He answered all of our questions in detail and made us feel heard. Although New Hope is a big clinic, I did not have the feeling that I was just a number. Prior to my procedure, Dr. Olcha checked on me frequently throughout email and phone. He answered any questions that I had quickly.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
If you are trying to determine what doctor to use at New Hope, I would definitely recommend Dr. Olcha.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr. Olcha was personable and always responded to all my questions and concerns.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I had already froze 29 eggs from another clinic. After meeting with Dr. Olcha, we decided to thaw 15 of those eggs and complete another IVF cycle. Dr. Olcha was able to do fresh egg retrieval which resulted in 19 eggs. We ended up with 9 embryos then sent them for PGS testing. We now have three PGS normal embryos. I was so nervous of transferring the frozen eggs to a new facility but Dr. Olcha and the embryologist team at New Hope put me at ease. Their communication was amazing! I was also very nervous during my fresh egg retrieval because I did not use anesthesia. Dr. Olcha was great and I'm so glad I did it that way.
Describe your experience with New Hope Fertility Center.
I would highly recommend New Hope Fertility Center. Although it's a big clinic, I never felt like just a number with my doctor. The clinic is ran like a well oiled machine which was a relief to me based on my experience with my last clinic. The only weakness that I can state is that I would frequently submit required documents and test results but they would consistently state that they never received them.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
My insurance paid for majority of treatment. I believe we had to pay $1,200 co-insurance and $5,500 for PGS testing
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
8
Age 35
2 IVF
Male Factor
Other
Ashkenazi Jewish
Income $200K - $499K
4th of 4 Docs
Strongly Recommends
Neutral
Successful
Dr. Olcha loves what he does, he's extremely talented at it, but above all else he truly cares about his patients and their outcomes. He is patient, honest, thorough, and proactive. He is an excellent communicator. We feel like he is a part of our family now, and can't imagine going through any future cycles without being under his care...He provided his personal email and we were able to communicate as needed (though I tried to be respectful and not inundate him). He was the first doctor to call me after a procedure to check in and make sure I was feeling ok. Even on his days out of the office he was responsive to emails if they were urgent. I was really able to let go of my fears and just trust him, and I got the impression all of his patients feel the exact same way. He is a rare find and is invested in every patient and their future family as if it's an extension of his own family. He is stuck with us a
I had been given conflicting information about the status of my embryos [at New Hope Fertility Center]...The nurses are wonderful. I had one instance of the wrong drug information being communicated which probably had more to do with different doctor's taking over my chart after an egg retrieval than a nurse error...takes lots of insurances and doesn't balance bill, so they are one of the more affordable options as far as I have heard. I think there are enough doctors that no matter what you are dealing with, your background, or your concerns, you can find a doctor that is a good fit for you. I wish I had spoken to a couple doctors before getting started because I probably would have gone with Dr. Olcha right away and had a much better experience throughout. I am sure there are doctors at the clinic just as loved by others for different reasons (though I maintain he is a gem!!)
How was your experience with Meir Olcha at New Hope Fertility Center?
I think I already covered this in the last question. But to add a little more colour, I grew up a physician's daughter and was treated in my father's medical community by his colleagues until I was an adult. I was used to doctors treating me like their own daughter. Now of course as I independently navigate the health sphere I understand just how rare it is to find a doctor who treats you like family, especially when you're a perfect stranger. Dr. Olcha loves what he does, he's extremely talented at it, but above all else he truly cares about his patients and their outcomes. He is patient, honest, thorough, and proactive. He is an excellent communicator. We feel like he is a part of our family now, and can't imagine going through any future cycles without being under his care.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Ask for him first.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Where to begin. I had seen three other doctors at the same clinic as every time I had a procedure, whoever was assigned to perform it that day sort of took me over. All of the doctors were professional and knowledgable, but it weren't a good fit for me personally, especially because being passed around lead to errors in communication, resulting in the wrong medication being prescribed, an extremely painful endoscopy without any pain medication, and other unpleasantries. I was feeling very disheartened and beginning to lose trust. Dr. Olcha went above and beyond from day one. He immediately reassured me that things were indeed on track even though I had been given conflicting information about the status of my embryos after NICS (he is the Director of NICS so I went with his opinion in the end!). He provided his personal email and we were able to communicate as needed (though I tried to be respectful and not inundate him). He was the first doctor to call me after a procedure to check in and make sure I was feeling ok. Even on his days out of the office he was responsive to emails if they were urgent. I was really able to let go of my fears and just trust him, and I got the impression all of his patients feel the exact same way. He is a rare find and is invested in every patient and their future family as if it's an extension of his own family. He is stuck with us as long as we need a reproductive endocrinologist for as long as he is practicing!
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
By the time I switched to Dr. Olcha, it was in time for my first transfer. There was some debate about whether to go for a third IVF cycle/egg retrieval because we hope for a large family, but ultimately we decided to do the transfer after two cycles. So far so good!
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses are wonderful. I had one instance of the wrong drug information being communicated which probably had more to do with different doctor's taking over my chart after an egg retrieval than a nurse error.
Describe your experience with New Hope Fertility Center.
I think this is very personal. The waiting room is extremely diverse. Infertility effects everyone and I was happy to see everyone comfortable coming to the same place for treatment. NHFC takes lots of insurances and doesn't balance bill, so they are one of the more affordable options as far as I have heard. I think there are enough doctors that no matter what you are dealing with, your background, or your concerns, you can find a doctor that is a good fit for you. I wish I had spoken to a couple doctors before getting started because I probably would have gone with Dr. Olcha right away and had a much better experience throughout. I am sure there are doctors at the clinic just as loved by others for different reasons (though I maintain he is a gem!!)
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
We had amazing insurance and were incredibly grateful. I honestly don't have a sense of what we spent out of pocket because the overwhelming majority was covered and then we weren't balance billed.
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I can't speak to this but we transferred one embryo.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at New Hope Fertility Center.
I have several drug allergies and when I was passed between doctors, it was like they hadn't even read my chart. It was clear from their questions they did not even know the cause of our infertility. I was given BC for another retrieval round even though I was headed for transfer and since I'm so drug sensitive I had horrible headaches for days for no reason. Just frustrated me at the time on top of everything else and just the general stress of all the meds and hormones. I was never informed I had "switched" doctors (I hadn't), so when a new doctor who had been assigned to do my egg retrieval then ordered an endosee and spent all of 10 seconds explaining what was involved, I trusted them to move forward with this plan and assumed it was routine/ordered by the primary doctor overseeing my care. I will spare you the details, but the endosee, which we could not complete, was traumatic for me and the most pain I have ever felt in my life. In my opinion, the doctor took the procedure much too far witnessing the level of pain I was struggling with, and did not even return to the room to check on me afterwards even though I was sobbing. Given my history it should have never been performed without sedation (both my retrievals were under anesthesia) and it was clear to the primary doctor overseeing my care that I could not take vicoden or valium (allergic) which were offered to me the morning of... thus I was not administered anything for pain at all. Being offered these meds was my first tip that this was not a mild procedure (and that again important details about my medical history weren't coming up at critical times) and I felt extremely ill prepared going in. Looking back I still can't believe it happened. You do have to be flexible because your retrievals and transfers have to be timed perfectly and you get who is assigned that day, but you really need to learn to advocate for yourself and not hesitate to ask questions, raise eyebrows, trust your gut, and reiterate things about your unique case to make sure nothing falls through the cracks. Eventually Dr. Olcha performed a hysteroscopy on me under anesthesia. He discovered mild cervical stenosis, tried a water ultrasound, sono (I think), and performed a mock transfer to make sure that on the day of it would be smooth sailing. I was so grateful for his patience and it felt like he went above and beyond even though what he encountered was trickier than he expected. I felt so relieved and that he maximized the opportunity to explore my condition during a single procedure.
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unsuccessful
7
8
Age 42 - 43
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
I trust [Dr. Makarov's] intellect and experience, but felt in the dark quite often about why things were being done the way they were. I liked knowing what was happening and would have to bother the nurses to explain everything...Also, being 42 I don't think the doctor advised me accurately from the start at how slim the chances were of having good enough eggs and embryos without abnormalities. She is skilled and intelligent, and great at her job, but could have let us know how small the chances were before we got into it. We could have opted for a more aggressive treatment cycle.Keep notes of questions you want answered at the visits. After monitoring she has to run elsewhere, and doesn't have time to discuss side effects, make predictions etc. On one hand, it's nice not to have a "performer" giving false assurances, on the other, it would be nice to hear some positive thoughts on the process...We did mini ivf both times...The first 2 that made it to blastocysts were complex abnormal and not recommended for transfer.
Oksana [nurse at New Hope] was the main person I met with, but quite often emails would come from whoever was on staff, even if I never met them before. They would try to be detailed and when they would send emails missing information, I would have to ask for clarification, and they would send it...I would have liked if the clinic provided more than one sit down consultation with the doctor. Before starting a second IVF, I would have liked that they met with me, discussed what they think went wrong, and how they were going to address it for the next one. They should have told me, after the first egg retrieval, that I should prepare immediately for another, and the reasons why. Instead I was presented papers to sign I could barely understand, while waking up from sedation, by a disgruntled employee who didn't want to deal with me, or my collapsing recovery chair, being told that I was to have another egg retrieval for the first time.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I trust Makarov's intellect and experience, but felt in the dark quite often about why things were being done the way they were. I liked knowing what was happening and would have to bother the nurses to explain everything.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Keep notes of questions you want answered at the visits. After monitoring she has to run elsewhere, and doesn't have time to discuss side effects, make predictions etc. On one hand, it's nice not to have a "performer" giving false assurances, on the other, it would be nice to hear some positive thoughts on the process.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She's on the 3rd floor, not the 4th which feels like a mall during busy times. People remembered me, and answered my emails.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
We did mini ivf both times. The second time around we used more GonalF per dose, so that we could get more follicles and more chances for successful embryos. The first 2 that made it to blastocysts were complex abnormal and not recommended for transfer.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: So many people were wonderful)
Oksana was the main person I met with, but quite often emails would come from whoever was on staff, even if I never met them before. They would try to be detailed and when they would send emails missing information, I would have to ask for clarification, and they would send it. This part was frustrating, just send an email with everything a patient would want to know.
Describe your experience with New Hope Fertility Center.
Clean, beautiful, conveniently located, organized and modern. On-site lab. Cookies or banana bread with coffee and infused water for people waiting. I disliked how hard it was to consistently take my blood - multiple people fumbled this.Frequently caused pain that would last the rest of the day and into the next for the next draw. Only 2 people could consistently successfully find my veins. The 4th floor had an inexplicable air freshener that was so strong, it filled the elevators. It stung my eyes the first time I visited. The billing "cashier" is off putting and has a very disinterested and bored attitude, and is in the same room as the rest of the people waiting their turn to make their dreams come true. They need to change that. The wake up after egg retrieval was so harsh - the chair kept falling backwards and I was jolted awake from the anesthetic. Not cozy or warm and the person dealing with me seemed to hate her job and made me sign something when barely cognizant. No doctor or nurse to talk to you afterwards to help you feel any dignity. I left with blood on my hand left from the anesthesiologist and just feeling incised. Instead of heading home to relax and recuperate, I asked for a meeting with the client care coordinator and submitted my complaints. The good is that they do care about their client experience and want to grow and expand. So they seemed interested in how they could do better.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The 3rd floor monitoring experience was nice. There was a screen for the 4th floor appointments with people's names coming up that were not in the room. Not sure why that was there. There was coffee, tea, water and snack. It was quiet and intimate and not as perfumed as the 4th floor. The upstairs monitoring is sometimes standing room only and a well oiled machine. But still can mean a wait for over an hour some days.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
For the first egg retrieval we were covered by insurance. The second time, our plan had changed and it was out of network. 2750 for egg retrieval and fertilization (ICSI). 550 for anesthetic. 750 for NICS PGS testing (which includes free ICSI) and 1200 for freezing...some additional costs as well.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We didn't get to that phase.
What specific things went wrong at New Hope Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
I would have liked if the clinic provided more than one sit down consultation with the doctor. Before starting a second IVF, I would have liked that they met with me, discussed what they think went wrong, and how they were going to address it for the next one. They should have told me, after the first egg retrieval, that I should prepare immediately for another, and the reasons why. Instead I was presented papers to sign I could barely understand, while waking up from sedation, by a disgruntled employee who didn't want to deal with me, or my collapsing recovery chair, being told that I was to have another egg retrieval for the first time. I'd also would have liked to have had an opportunity to speak to my doctor with my pants on, at her desk, and not in the exam room, about my case, with her halfway out the door. They booked her solid and ultimately I stopped seeing her and didn't care. Next, the billing cashier ran my partners credit card for a charge without notifying us first. She also didn't allow me to get on the wait list for the final blood draw before the egg retrieval until I paid. I waited a half hour thinking I was soon to be called up. The charges were all explained and she told me what the charges would be. Then gave me the receipt, and told me she'd email the receipt too (never did). Then my partner gets a cc notification that another 550 was charged, without an email notifying us that this was happening or a receipt to our emails. Overall, the cashier is the most demoralizing of the experience. I have no problem paying for services rendered but to make me line up like I'm buying tacos at a food truck is just not respectful of our time or money in a room that's supposed to be about "hope". Also, being 42 I don't think the doctor advised me accurately from the start at how slim the chances were of having good enough eggs and embryos without abnormalities. She is skilled and intelligent, and great at her job, but could have let us know how small the chances were before we got into it. We could have opted for a more aggressive treatment cycle.
7
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unsuccessful
9
10
Age 40
1 IUI
3 IVF
Unexplained
European
Latinx
Income $100K - $199K
Graphic Designer
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Olcha is very communicative and you can reach him with a simple email. He makes it a point to meet with you after procedures. My medication changed and he called me on his day off to explain why he wanted to change things around. He's compassionate and very thorough. At our initial consultation he even told us an ideal diet you should have when trying to conceive...
[New Hope Fertility Center] clinic doesnt push all the normal medications if you dont want them. They offer a variety of IVF treatments including a natural IVF which is no stimulating drugs and just a trigger shot to release the egg for retrieval. I was drawn to this practice because they focus on one good quality egg and not the amount of eggs...[cost]about 1500 for retrieval, transfer about 7000. Every monitoring appointment, cost varies
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr Olcha is very communicative and you can reach him with a simple email. He makes it a point to meet with you after procedures. My medication changed and he called me on his day off to explain why he wanted to change things around. He's compassionate and very thorough. At our initial consultation he even told us an ideal diet you should have when trying to conceive. He was the first doctor to mention that and educate me, with all the other doctors I did a ton of research and found out all of this info.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Stay positive!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
He is extremely considerate and even called to talk to me on his day off.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Clomid 2x a day and Letrozole 1x a day. Stopped Letrozole and then stopped Clomid because FSH was rising too high. I did a mini ivf which Dr Olcha thought was a good way to go because sometimes many places use too many drugs and that could harm the egg/embryo. I received 2 eggs, when in the retrieval he actually had one retrieved that was 10 mm (which Ive never heard of, usually they only will retrieve if theyre 18mm). The egg matured and was fertilized but sadly by day 3 failed to grow. I am now on birth control to hopefully get my hormones more balanced for the next try.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff is great. They seem very positive and on point.
Describe your experience with New Hope Fertility Center.
This clinic doesnt push all the normal medications if you dont want them. They offer a variety of IVF treatments including a natural IVF which is no stimulating drugs and just a trigger shot to release the egg for retrieval. I was drawn to this practice because they focus on one good quality egg and not the amount of eggs. They even offer an At Home IVF, which during these times is such a great offering!
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring appointments have great hours. 7-2 pm and they even offer a 6-9. Really convenient
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
about 1500 for retrieval, transfer about 7000. Every monitoring appointment, cost varies, Medications are separate. Freezing of eggs 1500. light anesthesia 150
9
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 38
1 Embryo Freezing
IVF
Other
Income $500K+
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Olcha made the entire process very simple. His expertise, professionalism and personal manner made it very easy for me and my husband. We were more than happy with every detail of the process. The entire experience seemed so simple yet personal. Never did we have any doubt on anything as Dr. Olcha was very good in explaining everything... made sure I didn’t need too much IVF injections and was monitored on a daily basis. Once my eggs were at a good size; in one simple procedure he was able to retrieve 26 eggs! And 8 embryos were then then frozen. We also did genetics testing as we hoped our first born be a boy along with checking for diseases. The entire process was well communicated at all times. In my next cycle he performed our chosen embryo transfer. Everything went very well and I am now 9 weeks pregnant thanks to Dr. Olcha!
The nursing staff [at New Hope Fertility Center] are a great reflection on the clinic. Each and every nurse are super nice and attentive. Any time I had the most simply question they were are very helpful. My emails would also be responded to in a timely manner. I must say the nurses are a great contribution to the clinic and the great work that takes place there. Well done! I will miss seeing your familiar faces!
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr. Olcha made the entire process very simple. His expertise, professionalism and personal manner made it very easy for me and my husband. We were more than happy with every detail of the process. The entire experience seemed so simple yet personal. Never did we have any doubt on anything as Dr. Olcha was very good in explaining everything.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Please pick him as your primary doctor. He is simply the best! If I needed fertility treatment again: he is my number 1 option!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr Olcha has been an amazing doctor for me and my husband. From our very first meeting up to gratulating with babe at week 9 he has been thorough in every detail. We have always felt very comfortable with him and so happy we decided to have him as our primary doctor. Every step he been a breeze for us due to his calm, professional and very approachable manner. Without him we would not be where we are today. I would definitely recommend him to those many couples who are struggling with fertility. Thank you!
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Olcha made sure I didn’t need too much IVF injections and was monitored on a daily basis. Once my eggs were at a good size; in one simple procedure he was able to retrieve 26 eggs! And 8 embryos were then then frozen. We also did genetics testing as we hoped our first born be a boy along with checking for diseases. The entire process was well communicated at all times. In my next cycle he performed our chosen embryo transfer. Everything went very well and I am now 9 weeks pregnant thanks to Dr. Olcha!
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff are a great reflection on the clinic. Each and every nurse are super nice and attentive. Any time I had the most simply question they were are very helpful. My emails would also be responded to in a timely manner. I must say the nurses are a great contribution to the clinic and the great work that takes place there. Well done! I will miss seeing your familiar faces!
Describe your experience with New Hope Fertility Center.
Everything in the clinic is amazing, from the doctors, nurses, staff, waiting area, soft music in the back ground and even the light scent in the air makes coming to this clinic very easy. I have always felt very comfortable coming to this clinic and enjoyed every visit. Also knowing they have teh bat staff and technology I never had a moments doubt that our treatment here would be successful.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
All the nurses and staff were super nice and very friendly. They always remembered me and made feel comfortable. Thank you! I will miss seeing you.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
Costs were very good and way within budget. We were very happy.
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 35
3 Egg Freezing
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I had three cycles, the medications were slightly altered each time [by Dr. Meir Olcha] and I had an extra day of stimulation with each cycle...saw me at most of my monitoring appointments to give me an update on my progress. Dr. Olcha also gave me a call after every retrieval which was nice...He was also very honest about my results and what I can expect in the future...I ended up completing 3 cycles of egg freezing and each time he adjusted my medication regimen which resulted in more eggs.
I had three cycles [at New Hope Fertility Center], the medications were slightly altered each time and I had an extra day of stimulation with each cycle...The nursing staff was very kind, professional and had great communication skills...I did not have to go as often as some of my friends who went to other clinics. When I did go it was fast and efficient...I did three cycles which was $7,500 this did not cover anesthesia or medicine. Some offices I consulted at wanted to charge $9,200 just for one cycle.
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr. Olcha was extremely kind and professional. I ended up completing 3 cycles of egg freezing and each time he adjusted my medication regimen which resulted in more eggs. He was also very honest about my results and what I can expect in the future.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
You are in good hands. It was a much easier process than anticipated.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Everyone at the office was very kind and professional. Dr. Olcha or one of the other doctors saw me at most of my monitoring appointments to give me an update on my progress. Dr. Olcha also gave me a call after every retrieval which was nice.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I had three cycles, the medications were slightly altered each time and I had an extra day of stimulation with each cycle.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff was very kind, professional and had great communication skills.
Describe your experience with New Hope Fertility Center.
They have early hours which is good for someone who works. I was normally there for 30-40 minutes for monitoring which isn’t bad. They are open 7 days a week. The staff is very professional and efficient. The price for egg freezing was also a fraction of what other facilities were charging.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I did not have to go as often as some of my friends who went to other clinics. When I did go it was fast and efficient.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
I did three cycles which was $7,500 this did not cover anesthesia or medicine. Some offices I consulted at wanted to charge $9,200 just for one cycle.
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 33
1 IVF
Male Factor
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My concerns were always addressed [with Dr. John Zhang]...The doctor was very informative. The doctor was very caring...I always knew what was going on with my cycle...Very honest with the outcome of our cycle...My husband was diagnosed with male factor infertility. Semen analysis were performed at the clinic the same day. Sperm retrieval procedure was done and sperm were frozen. I then did mini ivf. Minimal pills and injections followed by an egg retrieval. 14 embryos were created. One successful embryo transfer.
My husband was diagnosed with male factor infertility. Semen analysis were performed at the clinic [New Hope Fertility Center] the same day. Sperm retrieval procedure was done and sperm were frozen. I then did mini ivf. Minimal pills and injections followed by an egg retrieval. 14 embryos were created. One successful embryo transfer...Nursing staff work really well and extremely fast. I always received an email with instructions promptly.
How was your experience with John Zhang at New Hope Fertility Center?
John Zhang was extremely informative. I always knew what was going on with my cycle. I had an amazing experience with this clinic. John Zhang was a very caring doctor. Very honest with the outcome of our cycle.
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Go in with questions you have concerting your cycle.
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
My concerns were always addressed. The doctor was very informative. The doctor was very caring.
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
My husband was diagnosed with male factor infertility. Semen analysis were performed at the clinic the same day. Sperm retrieval procedure was done and sperm were frozen. I then did mini ivf. Minimal pills and injections followed by an egg retrieval. 14 embryos were created. One successful embryo transfer.
Describe your experience with the nursing staff at New Hope Fertility Center.
Nursing staff work really well and extremely fast. I always received an email with instructions promptly.
Describe your experience with New Hope Fertility Center.
The clinic is very clean and very calming environment. Staff are amazing. I always received important information regarding my cycle within hours of leaving the clinic. I always felt comfortable going to the clinic.
10
Doctor
John Zhang
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unsuccessful
6
4
Age 36 - 37
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It's hard to assess the doctor [Dr. Jennifer Kulp Makarov] because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded...You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle.
It was totally unpredictable whether you'd wait for 10 minutes or 30 [at New Hope Fertility Center]...You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle...It's hard to assess the doctor because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
It's hard to assess the doctor because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded.
Describe your experience with New Hope Fertility Center.
You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was totally unpredictable whether you'd wait for 10 minutes or 30.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 30
2 IUI
1 IVF
European
Black or African-American
Native American
Income $200K - $499K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Olcha was very kind and was always available whenever I had a question or concern...He showed such great bedside manner and was always available without hesitation and never seemed annoyed or in a rush. He took the time out to fully explain the IVF process to myself and my husband. He called me periodically just to check in and see how I was feeling which was icing on the cake. He was very good at giving rational unbiased explanations of what to realistically expect and any risks involved. I firmly believe he is not the type of doctor that will tell you what you want to hear so they can make money off of you. He is v
[The nurses at New Hope Fertility Center had a] Fast response time, pleasant demeanor and always updated me on my blood results the same day...Total cost of my IVF cycle was around $10,000...the one thing I like the most about this clinic is that payment is not due upfront and you pay per service rendered which made it easier for my husband and I to plan accordingly and spread out the payments
How was your experience with Meir Olcha at New Hope Fertility Center?
The difference between Dr. Olcha and my previous fertility doctor was night and day. He showed such great bedside manner and was always available without hesitation and never seemed annoyed or in a rush. He took the time out to fully explain the IVF process to myself and my husband. He called me periodically just to check in and see how I was feeling which was icing on the cake. He was very good at giving rational unbiased explanations of what to realistically expect and any risks involved. I firmly believe he is not the type of doctor that will tell you what you want to hear so they can make money off of you. He is very honest and trustworthy and just facilitated the whole experience for us and made it as smooth as possible. HIGHLY RECOMMENDED!!!
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Trust the process. All the appointments and money spent is 1000% worth it!
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr. Olcha was very kind and was always available whenever I had a question or concern
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Oral ovarian stimulation meds plus injectables. I started out with the at home IVF kit but my ovaries were slow to respond so I needed an extra boost and was given follistim/gonal-f to move things along quicker. My trigger shot was the nasal spray which worked perfectly. After the egg retrieval I was out on Estrace (oral tablets) and prometrium (vaginal suppositories) to support my uterine lining for a fresh transfer.
Describe your experience with the nursing staff at New Hope Fertility Center.
Fast response time, pleasant demeanor and always updated me on my blood results the same day
Describe your experience with New Hope Fertility Center.
The clinic as a whole (long island office and Manhattan office) is super clean and well organized. Even during the covid-19 pandemic they still managed to treat patients the same and always had the appropriate level of PPE on.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
Total cost of my IVF cycle was around $10,000 the one thing I like the most about this clinic is that payment is not due upfront and you pay per service rendered which made it easier for my husband and I to plan accordingly and spread out the payments
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
My husband and I had our hearts set on transfer I g 2 embryos however Dr. Olcha didn’t recommend it based on my estrogen levels at the time of the egg retrieval and had a gentle talk with us about why he believed it would be safer to transfer one embryo due to my increased risk of OHSS once HCG levels start to rise in combination with my high estrogen level. We took his advice and couldn’t be happier!
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
7
Age 42
10 IUI
4 IVF
East Asian
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
[Dr. Olcha is] Honest, straight to the point, has compassion, willing to listen to the pt's needs and willing adjust plan in a mutually respective manner. He also communicates with pts in a timely fashion r after each major lab results/procedure. He is open-minded, willing to use mosiac embryos when there is no other options. In addition, he will explain to you about the quality of embryos in order to assist you to make decisions before transfer.
[New Hope Fertility Center] Clinic is clean, location is good...They will communicate with you by email. Better ask questions in person or phone if you need clarification. I felt that the nurses are so busy. I understand that this is a very high volume clinic...I did 2 Mini IVF and 3 conventional IVF. Result in1 Grade A embryos, 4 mosiacs, and a 3 complex abnormal embryos.
How was your experience with Meir Olcha at New Hope Fertility Center?
Honest, straight to the point, has compassion, willing to listen to the pt's needs and willing adjust plan in a mutually respective manner. He also communicates with pts in a timely fashion r after each major lab results/procedure. He is open-minded, willing to use mosiac embryos when there is no other options. In addition, he will explain to you about the quality of embryos in order to assist you to make decisions before transfer.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Try keep the conversation brief and straight to the point. Just like any fertility drs, New Hope MDs. are very busy running between the clinics, OR, phone calls, review labs. If you need to speak with them, best thing is to go early in the morning before 9AM.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
When I almost turned 40 two years ago, I wanted another child. I did 5 IUIs then I switched to New Hope to do IVF immediately because New Hope accepts my insurance - I can save a little bit of money from the big cost of IVF. I did not know Dr. Olcha in the beginning but during my 3rd cycle monitoring, I met him at the bedside. Although it was brief, he explained my result in a different perspective. I felt that he was honest and straight to the point. I am a nurse for 15 years and my instinct told me that he can help me. After I did a bit of research, I switched to Dr. Olcha and it was the best decision that I made during the Covid Peak at NYC. I was busy working in the hospital which was in chaos, and continue IVF treatment without losing time. Dr. Olcha did not disappoint me, he updated my results in a timely manner. We also tweak the medication around attempted to make things happy. In May, I finally got a A Grade embryo and did the transfer last month. I am now 9 weeks preggy. After going to New Hope for more than 1 year, I almost cried when they gave me the farewell gift. It was bitter sweet and definitely not an easy journey. I am very thankful to all the staff at New Hope, especially to Dr. Olcha. I highly recommend Dr. Olcha as a fertility MD. As IVF takes its toll on our body mentally and physically, having a dr who is always on your side and look out for your benefit is crucial. I wish everyone the best in your IVF journey. Try to stay positive no matter what.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I did 2 Mini IVF and 3 conventional IVF. Result in1 Grade A embryos, 4 mosiacs, and a 3 complex abnormal embryos.
Describe your experience with the nursing staff at New Hope Fertility Center.
Overall nursing is pretty good. I like Vera in the PACU, she gave me TLC. Amanda was little bit mean.
Describe your experience with New Hope Fertility Center.
Clinic is clean, location is good, i miss their coffee and snacks before covid time. They will communicate with you by email. Better ask questions in person or phone if you need clarification. I felt that the nurses are so busy. I understand that this is a very high volume clinic.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
40-50K
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
1 transfer 2 mosiac embryos at one time, did not work. I also transferred 1 normal embryo, grade BC, did not work either. ( but it was my fault, i didn't not comply with the medication, i misread the label, it was confusing and I was careless)
What specific things went wrong at New Hope Fertility Center?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
They have a full-time female anesthesiologist, her iv insertion requires an additional injection of lidocaine before IV insertion. Its an additional needle stick and its not necessary if you have decent veins. I wish their male anesthesiologists were back. They had no problem getting my veins.
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 34 - 35
4 IUI
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
13 eggs were retrieved and 7 of them made it to embryos [when cycling with Dr. Olcha]. I froze my embryos immediately and did genetic testing on my best 3. Once those results came out Dr. Olcha asked if I wanted to chose which embryo he implanted but I asked him to just use the best one. The embryo transfer was a breeze and two weeks later I went back in for a pregnancy blood test and Dr. Olcha called me that afternoon to let me know that I was pregnant!! Every week following for 3 weeks I went in for a sonogram then I moved to an OB. I am now 4 months pregnant with a healthy baby girl!! My remaining frozen embryos remain at a storage facility with New Hope.
Monitoring [at New Hope Fertility Center] was very easy and most of the time very quick. I would try and get there early, you check in and then wait for your name to be called on the screen- you’re in and out in under an hour...Costs were what I expected however it’s a pay as you go so the cost doesn’t hit you in one lump sum which would be a bit tricky for most. The most important thing I can say is that I knew exactly what costs would be before I did anything so nothing came as a surprise to me which was so helpful.
How was your experience with Meir Olcha at New Hope Fertility Center?
I’m a 34 yr old woman who was having a hard time getting pregnant. The first doctor I went to always made me feel like getting pregnant was this huge hurtle that I might get over.. but might not. After the first consultation I had with Dr. Olcha I left, got in my car, and cried because I felt like I FINALLY had a doctor who gave me the compassion I needed and slowly went over all my options and then he advised what he recommended. I did 4 IUI’s and then ultimately decided with Dr. Olcha IVF was the best next step. Every procedure I did I knew exactly what to expect and felt comfortable throughout the whole process. I am now 4 months pregnant and so happy!! I just wish Dr. Olcha could stay my OB!! It was sad to leave his care and I would recommend him (and already have) to anyone who is looking for fertility assistance.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Look no further you’re in good hands now
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr. Olcha and the whole team at New Hope always we’re extremely patient with me and always took time to answer any questions or concerns I had during my fertility journey
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
I did 5 IUI rounds but only 4 IUI transfers (Dr. Olcha cancelled one round because I over stimulated on clomid). I didn’t get pregnant with any IUI rounds. Then we moved to IVF. I was on oral and injectable medication for 2 weeks and then we did my egg retrieval. 13 eggs were retrieved and 7 of them made it to embryos. I froze my embryos immediately and did genetic testing on my best 3. Once those results came out Dr. Olcha asked if I wanted to chose which embryo he implanted but I asked him to just use the best one. The embryo transfer was a breeze and two weeks later I went back in for a pregnancy blood test and Dr. Olcha called me that afternoon to let me know that I was pregnant!! Every week following for 3 weeks I went in for a sonogram then I moved to an OB. I am now 4 months pregnant with a healthy baby girl!! My remaining frozen embryos remain at a storage facility with New Hope.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nursing staff and technicians were amazing at New Hope! Always a smile on their face and answered any questions I had.
Describe your experience with New Hope Fertility Center.
The clinic is very nice! The first time you go you head to the 3rd floor and it looks like a spa! Then you head up to the 4th floor (where you’ll be from here on out) as it’s where you’ll do all your blood work and procedures. There’s always hot coffee and some sort of cookie/biscuits out, calm music playing, and a beautiful view of Columbus Circle and Central Park. Not to mention it’s extremely clean!
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was very easy and most of the time very quick. I would try and get there early, you check in and then wait for your name to be called on the screen- you’re in and out in under an hour.
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
Costs were what I expected however it’s a pay as you go so the cost doesn’t hit you in one lump sum which would be a bit tricky for most. The most important thing I can say is that I knew exactly what costs would be before I did anything so nothing came as a surprise to me which was so helpful.
Describe Meir Olcha's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I wasn’t sure if I should do multiple or single embryo transfer... Dr. Olcha advised that because of my age and the fact I wasn’t looking to have twins that I should only do one. I am very happy I went with his advise!
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2016 - 2020, Successful
10
10
Age 44 - 48
6 IUI
5 IVF
Donor Eggs
Donor Sperm
European
Income $100K - $199K
Entrepreneur
3rd of 5 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
The plan [with Dr. Merhi] was to use my own eggs w/ donor sperm...with Dr. Merhi, I began to feel supported and listened to. I began to realize I that if I brought more to the table (the right questions, etc.), he took the time with me, too, to explain things more clearly. When it came the for the egg retrievals, it was ONLY Dr. Merhi's that I felt ZERO pain. The other Dr.'s techniques, etc., I had a lot of pain during the procedures - no joke. After all the cycle efforts using my own eggs (always MY decision to make), I am the one who came to the hard realization that perhaps my eggs weren't viable. I took a break (mid-2017 to Fall 2019). When I returned to my efforts, I came in already knowing I was going to use a donor for eggs (& donor sperm). I o
Some of the blood drawers [at New Hope Fertility Center] weren't great (read: painful needle insertion!), and others - I felt nothing! Some of the sonogram technicians (NOT nurses) liked to pretend they really new a lot about medical needs/advice - which was not great for a "newbie" like me in the beginning of my journey...I received 2 conflicting emails from two different nurses. I wrote back immediately letting them know of the different info., and they got back to me right away with the corrected info...Sometimes - the billing dept. can be a bit cold and treat you like a number. I recommend taking care of billing stuff before the day of a major procedure (IUI, egg retrieval, IVF transfer, hysteroscopy, etc.). It can be a bit unnerving to deal with billing dept. the day of those emotional procedures. If your name com
How was your experience with Zaher Merhi at New Hope Fertility Center?
Any time I asked to see Dr. Merhi, I was scheduled in and able to do so. Only once was he not there and so his team scheduled a phone consult appt with him and he called the very next day. I specifically requested him to be the Dr. to perform my last/most recent IVF transfer with donor egg and sperm, and he made sure to schedule me with respect to his availability. He left no stone unturned to give me all the meds, scheduled appt.'s, consults, etc., to make sure we succeeded this time! I feel he took no issue with my age (47) and was 100% on my team with absolute assuredness we would succeed. If I had any questions, he would slowly spell everything out for me in a respectful way...even drawing pictures/charts for me in his office. We did succeed and he was genuinely SO happy for me!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Ask in the beginning what days Dr. Merhi is at the office location you prefer. He goes to two (I think) different locations every week. Be bold with requesting exactly what you need and ask every question you have! Make sure you ask to specifically meet with him. When you do monitoring during their daily hours (7am-12pm), I would get there on the earlier side if you hope to catch Dr. Merhi after your meetings with bloodwork/sonograms. It helps if you do your own research and have specific questions for him re: your own protocol and needs.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
With Dr. Merhi, I felt listened to and respected. I felt he took the time (never rushing) with me to help me really understand every step. He helped me feel like no question was too "dumb" and he was very positive and encouraging. I read folks' energy very well and he was very sincere with me. He was not in it for the money and taking me for a ride. I felt supported and nurtured.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I started at New Hope FC in 2016! I met with whomever whenever they were available as I had no idea what I was doing nor what to expect. For a while, I felt I was just a number and on an assembly line. That is, until I met with Dr. Merhi. I started in 2016 with mini-IVF protocol. The plan was to use my own eggs w/ donor sperm. I'll skip the methods used by some of the Dr.'s & go right to Merhi. The meds used for cycles, etc., were pretty much the same w/ all Dr.'s I was using along the way. However, with Dr. Merhi, I began to feel supported and listened to. I began to realize I that if I brought more to the table (the right questions, etc.), he took the time with me, too, to explain things more clearly. When it came the for the egg retrievals, it was ONLY Dr. Merhi's that I felt ZERO pain. The other Dr.'s techniques, etc., I had a lot of pain during the procedures - no joke. After all the cycle efforts using my own eggs (always MY decision to make), I am the one who came to the hard realization that perhaps my eggs weren't viable. I took a break (mid-2017 to Fall 2019). When I returned to my efforts, I came in already knowing I was going to use a donor for eggs (& donor sperm). I only requested Dr. Merhi (after prior experiences w/ other Dr.'s there). Full disclosure: after the time away, new Dr.'s were there as well. I have NO idea how some of them are. I can only attest to my comparison of Dr. Merhi with about 4 others there. I ONLY worked with Dr. Merhi this time around. And - to GREAT SUCCESS!! I am pregnant...1st trimester almost over. :-)
Describe your experience with the nursing staff at New Hope Fertility Center.
It took many, many visits to realize who my favorites were, honestly. Some of the blood drawers weren't great (read: painful needle insertion!), and others - I felt nothing! Some of the sonogram technicians (NOT nurses) liked to pretend they really new a lot about medical needs/advice - which was not great for a "newbie" like me in the beginning of my journey. Make sure you are talking to a NURSE when you have questions. Also - if you get the feeling the nurse does not know the answer, ASK for a meeting with Dr. Merhi! Also- Dr. Merhi has a specific nurse team! Ask for the Merhi-Nurse Team email for emails communications (merhisupport@...). I definitely had my favorite nurses there. Sometimes, the nurses' lines re: my specific protocol were crossed and I had to confirm something 2 or 3 times with DIFFERENT nurses before getting Dr. Merhi's actual correct answer. This was mostly through several email exchanges and strategically CC'ing different nurses. Never apologize for needing an answer if you feel you're not getting what you need. Call! Email! Again, some nurses are way more experienced and clearly-spoken than others. You'll start to realize as you go along. Never hesitate to ask for a meeting with Dr. Merhi if you really need.
Describe your experience with New Hope Fertility Center.
You can feel assured that the Dr.'s at this clinic all know the latest techniques and strategies for protocol for each person's needs. There's a chance you'll feel a bit like you are on an assembly line at first. I can't stress enough - make your voice heard! Ask questions, and if someone doesn't know the answer, make a consult appt. with your chosen Dr. there. In my case, I chose Dr. Merhi - hands down. Sometimes - the billing dept. can be a bit cold and treat you like a number. I recommend taking care of billing stuff before the day of a major procedure (IUI, egg retrieval, IVF transfer, hysteroscopy, etc.). It can be a bit unnerving to deal with billing dept. the day of those emotional procedures. If your name comes up to visit billing - hopefully it's not on a major procedure day. If you know you need to pay for something and a major procedure is coming, just be proactive about taking care of it early. They WILL call you in on a procedure day and make you pay before the retrieval/transfer. Feels a bit cold, I must say. But - it's not free after all. Just recommending you take care of it before the DAY OF. It really helps if you read their website re: all the different levels of IVF, etc., and then make your list of questions going in for the very first consultation with a Dr. of your choice. If you need to, meet with 3 or 4 different Dr.'s in the beginning to see who you gel with.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring hours are very convenient! It is a well-oiled machine. Hours are 7am-12noon. The sooner you arrive, the less time you'll wait. The longest I've waited was about 30 minutes. That was only because I went in closer to 11-12pm time. They are a well-oiled machine. Once you arrive and check-in, you're in line in the order you came.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
The billing dept. is VERY good/trustworthy at trying to submit everything to your insurance first. Depending on what your coverage is, the costs of all procedures, monitoring, etc., are comparable to most places. They are reasonable in relation to other places, depending on what you're having done. Not going to lie -- it's EXPENSIVE. But - I feel we're a special case: in the end, after several efforts using my own eggs w/ IUI donor sperm and IVF, we chose to also go with an egg donor. I mean - I could have put this child (the one I'm pregnant with as I type!) through its first two years of college! Some of the meds were covered by my insurance - not all of them. Some of the procedures were covered by insurance - not all of them.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I never talked about this with Dr. Merhi because my wife and I agreed that we'd only ever opt to have ONE embryo transferred at a time. We did not want to risk multiples. It was not ever a topic for Dr. Merhi and I.
What specific things went wrong at New Hope Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
ONE time - only once - I received 2 conflicting emails from two different nurses. I wrote back immediately letting them know of the different info., and they got back to me right away with the corrected info.!
10
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 33
3 IUI
IVF
Middle Eastern
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
single embryo transfer [with Dr. Jennifer Kulp Makarov]...She is very friendly and always shows up with energetic smile. She is so humble and knows her patients...her strength: Shes precise, knowledgeable , very skilled , very friendly, humble, and so passionate about her job. She obviously knows her work and knows what she is doing. She is so quick to give details and handle the patient. She is never hesitant!...she used mini IVF treatment with minimum medications
It [New Hope Fertility Center] is very nice and welcoming clinic. It is so clean and set to have patients feel relaxed and comfortable. I like that they have easy to reach location with a nice view. They are in a very quiet and nice neighborhood...used mini IVF treatment with minimum medications...very organized, friendly and humble [nursing staff]...single embryo transfer [with Dr. Jennifer Kulp Makarov]...She is very friendly and always shows up with energetic smile. She is so humble a
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
her strength: Shes precise, knowledgeable , very skilled , very friendly, humble, and so passionate about her job. She obviously knows her work and knows what she is doing. She is so quick to give details and handle the patient. She is never hesitant!
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
To keep up the good job she is doing!
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She is very friendly and always shows up with energetic smile. She is so humble and knows her patients.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
she used mini IVF treatment with minimum medications
Describe your experience with the nursing staff at New Hope Fertility Center.
very organized, friendly and humble
Describe your experience with New Hope Fertility Center.
It is very nice and welcoming clinic. It is so clean and set to have patients feel relaxed and comfortable. I like that they have easy to reach location with a nice view. They are in a very quiet and nice neighborhood
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
it was normal costs
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
single embryo transfer
10
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 42
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $200K - $499K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Olcha only performed the egg transfer and follow up post visits. He didn't not give me any meds other than progesterone and estradiol to help pregnancy...always made the time to see me during my visits and ask questions and answer my questions as well. He was the one who called me from the clinic to let me know I was pregnant which was a very nice personal touch to hear it from my doctor. He even called me on a Saturday his day off to check in on me the following week.
[The nurses at New Hope Fertility Center were] Always efficient, returned my calls and made sure to answer my questions...There was an issue with one of my embryos coming back after PGS testing as inconclusive. I had to insist the get the results but Dr Olcha stepped in and helped expedite the result so I could do the egg transfer with existing embryo from prior egg retrieval...My original doctor never took the time to perform my procedures or see me or speak to me after to inform me . I always had to follow up with him on my own. This was considered a weakness from my point of view
How was your experience with Meir Olcha at New Hope Fertility Center?
Dr Olcha is a caring and excellent doctor. He took over my case after I requested to switch to him from another doctor at clinic. From the very beginning of his care, he made me feel comfortable, and confident in his ability to help me get pregnant. He took the time to give me the true one on one care I was hoping for during this treatment, and always made sure to take the time to answer all of my questions and ease my concerns. Even though he was only my doctor for a short period during the egg transfer and beyond, he made me feel like I had been seeing him for years and treated me like a long time friend. He was always easy to talk to and has a good sense of humor and bedside manner. He is exactly the kind of doctor I wanted to have when I decided to do fertility treatments, so much that I wish he could deliver my baby too! I highly recommend Dr Olcha.
What's one piece of advice would you give a prospective patient of Meir Olcha at New Hope Fertility Center?
Go into your fertility treatment with high hopes and never stop believing that with the right doctor your baby dreams can come true.
During treatment, were you treated like a number or a human with Meir Olcha at New Hope Fertility Center?
Dr ok ha always made the time to see me during my visits and ask questions and answer my questions as well. He was the one who called me from the clinic to let me know I was pregnant which was a very nice personal touch to hear it from my doctor. He even called me on a Saturday his day off to check in on me the following week.
Describe the protocols Meir Olcha used in your cycles at New Hope Fertility Center and their degree of success.
Dr Olcha only performed the egg transfer and follow up post visits. He didn't not give me any meds other than progesterone and estradiol to help pregnancy
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Oksana?)
Always efficient, returned my calls and made sure to answer my questions
Describe your experience with New Hope Fertility Center.
New Hope is a great fertility clinic. I got a good feeling the very first time I walked in. The facilities are impressive and were always full of patients which made me think they must be doing something right. My original doctor never took the time to perform my procedures or see me or speak to me after to inform me . I always had to follow up with him on my own. This was considered a weakness from my point of view
Describe the costs associated with your care under Meir Olcha at New Hope Fertility Center.
$15k
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at New Hope Fertility Center.
There was an issue with one of my embryos coming back after PGS testing as inconclusive. I had to insist the get the results but Dr Olcha stepped in and helped expedite the result so I could do the egg transfer with existing embryo from prior egg retrieval
10
Doctor
Meir Olcha
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 35 - 36
4 IUI
3 IVF
Unexplained
Prefer not to answer
Income $200K - $499K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Merhi used a mini-IVF protocol where I took clomid and letrozole and then Gonal-F injections for about one week. After that I took medication to prevent ovulation and then a trigger shot before the egg retrieval. For my frozen transfer I took estrogen and then progesterone in oil and progesterone suppositories...listened closely to our concerns from the beginning. After having 4 failed IUIs and 2 failed IVF Cycles at a different clinic, Dr. Merhi recognized my need for mini-IVF since the high doses of medication were potentially harming my eggs. I’m so lucky to have found Dr. Merhi.
Strengths [at New Hope Fertility Center]: Dr. Merhi is warm and caring and has a great sense of humor. He clearly communicated the protocol and reasoning behind it. He listened to my concerns he personally called me to answer my questions in a timely manner...Lise is the nurse in New Hope’s Long Island office. She is caring and compassionate and communicated with me via email and answered all my questions. She is the best!
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi and the staff at New Hope were truly amazing. They explained everything clearly and tailored the protocol to meet my needs. I was more successful with their mini-IVF protocol than with my previous 2 cycles of conventional IVF. I would recommend them to anyone!
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
If you don’t understand something, call and speak to a nurse. They are very helpful!
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi listened closely to our concerns from the beginning. After having 4 failed IUIs and 2 failed IVF Cycles at a different clinic, Dr. Merhi recognized my need for mini-IVF since the high doses of medication were potentially harming my eggs. I’m so lucky to have found Dr. Merhi.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr. Merhi used a mini-IVF protocol where I took clomid and letrozole and then Gonal-F injections for about one week. After that I took medication to prevent ovulation and then a trigger shot before the egg retrieval. For my frozen transfer I took estrogen and then progesterone in oil and progesterone suppositories.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Lise)
Lise is the nurse in New Hope’s Long Island office. She is caring and compassionate and communicated with me via email and answered all my questions. She is the best!
Describe your experience with New Hope Fertility Center.
Strengths: Dr. Merhi is warm and caring and has a great sense of humor. He clearly communicated the protocol and reasoning behind it. He listened to my concerns he personally called me to answer my questions in a timely manner. I am convinced that I would not be pregnant right now if I did not find Dr. Merhi.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I went to monitoring appointments very early in the morning at both the Manhattan and Long Island offices. Manhattan office is very well run with large monitors telling you where to go for blood work and ultrasound. Manhattan office is much larger than Long Island but often more crowded.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
My insurance covered a lot of it but I paid out of pocket for the ozone sauna therapy and the PRP procedure. I also had to pay about $2,000 for the egg retrieval and another $2,000 For transfer.
10
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2020, Successful
10
10
Age 44
2 IVF
Endometriosis
Unexplained
Prefer not to answer
Income $100K - $199K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Zaher Merhi is] Honest, compassionate and very knowledgeable about his expertise. I never would have believed him if he told me I will get you pregnant but he did and was extremely gentle with the whole procedure. He’s wonderful at his job...I was in lutueal phase cycle when my eggs were retrieved because my first attempt was not successful. During the luteual phase cycle two eggs were retrieved and one genetically tested embryo day 6 blastocyst...I was not informed of some procedures but the doctor said he would take care of it for me.
All the nurses who [at New Hope Fertility Center] were very understanding and compassionate...I was not informed of some procedures but the doctor said he would take care of it for me...They have very updated resources than conventional...The only negative thing I can say is the employees having clear communication between all parties patients and within their environment...I was in lutueal phase cycle when my eggs were retrieved because my first attempt was not successful. During the luteual phase cycle two eggs were retrieved and one genetically tested embryo day 6 blastocyst was transferred on January 20, I’m 7 weeks pregnant and extremely grateful with outcome.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Honest, compassionate and very knowledgeable about his expertise. I never would have believed him if he told me I will get you pregnant but he did and was extremely gentle with the whole procedure. He’s wonderful at his job.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Have faith in your doctor and follow what he tells you and trust the process.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
The only negative thing I can say is the employees having clear communication between all parties patients and within their environment.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I was in lutueal phase cycle when my eggs were retrieved because my first attempt was not successful. During the luteual phase cycle two eggs were retrieved and one genetically tested embryo day 6 blastocyst was transferred on January 20, I’m 7 weeks pregnant and extremely grateful with outcome.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha Brown)
All the nurses who work were very understanding and compassionate
Describe your experience with New Hope Fertility Center.
Use new Hope fertility clinic their approach and their protocol I feel it makes alot more sense as far as the alternative choices that you have. I’m very pleased with my options. They have very updated resources than conventional
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
I was not informed of some procedures but the doctor said he would take care of it for me.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
No we did not have elective single embryo. My request was implant the healthiest embryo for implantation
10
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Successful
10
10
Age 29 - 32
1 IUI
2 IVF
Male Factor
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Both my pregnancy were singleton single embryo transfer [with Dr. Zitao Liu]...He is very knowledgeable and understand every person different based on their situation...Very patient and when doing Egg retrieval he focus on retrieving max numbers. Also when transferring the embryos he is very delicate and ensures its placed in best position to implant...Natural cycle before transferring the embryo. Then taking Estrance and progesterone before the tranfer
It [monitoring hours at New Hope Fertility Center] was very convenient and their schedule works very well with working patients...Both my pregnancy were singleton single embryo transfer...Very organize. Will not change nothing. Continue doing what you do every day to make miracle happen. Taking blood and doing sonogram is super fast. Their system really works and has helped me achieved my 2nd pregnancy...Natural cycle before transferring the embryo. Then taking Estrance and progesterone before the tranfer
How was your experience with Zitao Liu at New Hope Fertility Center?
He is one of the best doctor New Hope has. Very patient and when doing Egg retrieval he focus on retrieving max numbers. Also when transferring the embryos he is very delicate and ensures its placed in best position to implant
What's one piece of advice would you give a prospective patient of Zitao Liu at New Hope Fertility Center?
He will make it happen. Have hope in his regimen they really work
During treatment, were you treated like a number or a human with Zitao Liu at New Hope Fertility Center?
He is very knowledgeable and understand every person different based on their situation
Describe the protocols Zitao Liu used in your cycles at New Hope Fertility Center and their degree of success.
Natural cycle before transferring the embryo. Then taking Estrance and progesterone before the tranfer
Describe your experience with the nursing staff at New Hope Fertility Center.
Friendly
Describe your experience with New Hope Fertility Center.
Very organize. Will not change nothing. Continue doing what you do every day to make miracle happen. Taking blood and doing sonogram is super fast. Their system really works and has helped me achieved my 2nd pregnancy
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was very convenient and their schedule works very well with working patients
Describe the costs associated with your care under Zitao Liu at New Hope Fertility Center.
Approx 10k
Describe Zitao Liu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Both my pregnancy were singleton single embryo transfer
10
Doctor
Zitao Liu
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
6
7
Age 47
1 IVF
Diminished Ovarian Reserve
Black or African-American
Income $0 - $49K
Writer
1st of 3 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Stay on top of him [Dr. Merhi], and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails...is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number Doctor Nps
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi is jovial, and seems knowledgeable about general IVF. But, i'm not confident that he's able to monitor each of his cases individually because of the volume. He also suggests his Ozone Sauna Treatment (Research) 2 times a week for 3 weeks...but it's an additional $1500. Dr. Merhi is nice, but nice doesn't do Individualized care as I thought would happen.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Stay on top of him, and make sure you go to monitoring 7am-9am if you need to talk with him. Other than that you're left to random Dr's or RNs sending follow up emails.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
New Hope is great with being "hopeful" about their goals, protocols, volume and results. However, there have been several occasions with my care that I had to speak up in regards of the lack of clear communication, protocols not clearly communicated or explained, Not willing to try other protocols or explain why, The OR not getting proper communication before my procedure. Over billing, Labs not ordered, RX not called in, and getting a different RN who doesn't follow my case closely each week. I expressed my frustration and disappointment with several emails, and one of the sonogram techs had to pull me aside to tell me how things are done. And how to navigate to survive the process. Considering the volume, I felt like I was treated like a number
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
I was never told which specific agnostic or type. Just learning this myself via research. They wanted to do Natural IVF, But I reminded them that I wanted to do Mini IVF. I started with half of Isisbloom BCPs, Monitoring, Chlomid, Letrizol and then Trigger and retrieve. I have to do more rounds of retrieval.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: She never followed up, so I asked for someone else! Jasmine)
After I asked about communication improving, they seemed to make an effort. But, went back to their old ways.
Describe your experience with New Hope Fertility Center.
Strength: Rates for unlimited monitoring good. Time to get monitored good. Ultrasound Techs Nice Volume Egg Retrievals are done in both phases including Luteal-so that no eggs get left during retrieval. The OR team very efficient, compassionate and nice. Billing Team very efficient. Weakness: Bad with communication
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Well oiled machine. Sign in, Screen Monitoring, and name appears on the list.
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
A little over $6 K total, not including meds $150
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They recommend single embryo transfer. I am not at that stage.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at New Hope Fertility Center.
Communication need to be improved. I like the rates, but not sure if I am sacrificing care.
6
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
6
7
Age 41 - 45
4 IUI
7 Embryo Freezing
IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Lawyer
3rd of 4 Docs
Doesn't Recommend
Neutral
Successful
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol.
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.... The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone.
How was your experience with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi did my transfer that resulted in my little one - so I will forever be grateful. He has a great bedside manner and is very personable and obviously he is skilled at transfers. A year or so later, when I went back to try for number two, my transfer with him did not succeed (not saying it was anything he did, could have just been the odds game). Then I decided to try to create more embryos, and had a failed attempt on a cycle. When I discussed the failed IVF attempt, he really didn't offer any tweaks or adjustments to my protocol. It was kind of - it is what it is at your age. You just need to try again and maybe you will get a good egg next time. I felt like this was a bit disappointment. I'm not sure how knowledgeable he is on the various protocols and research being done in the infertility areas.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Do your research, ask a lot of questions, demand that a specific doctor follow your protocol.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
One of my main criticisms of New Hope is that you don't regularly see or speak with a doctor. You mainly work with the nurses -- via email. So it feels impersonal. If you make a request and the doctor is available during monitoring, Dr. Merhi for instance would come into the room and chat with you. He is very personable and kind and treats you like a human for sure.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Mini-IVF: clomid, letrozol and follistim, followed by Ovidrel as a trigger shot. For the transfer, progesterone suppositories and estrogen pills.
Describe your experience with the nursing staff at New Hope Fertility Center.
The relationship with the nurses at New Hope is quite odd -- mainly just via email. You hardly ever get to see them bc they are not drawing the blood or doing the sonograms. Generally difficult to get a nurse on the phone. I have had it happen on a number of occasions where I receive conflicting emails info from nurses. Also it has become a big hassle to get your prescriptions called in. They email the protocol to you with your meds and you say, please call into X pharmacy and they respond "please email [insert email] regarding prescriptions." Seems like we shouldn't be worrying about this and that the calling in of prescriptions should be handled better. Caused a bit of stress for me bc I had to repeatedly follow up on prescriptions being called in.
Describe your experience with New Hope Fertility Center.
The wait time for regular monitoring and sono is pretty short -- they run like a well-oiled machine in this regard. They also have good hours 7-2, so it doesn't interfere with work too much. I do believe that the lab / embryology dept. there is quite good and the folks working in the lab are top of the game -- you can email them as well with questions and they are responsive. Herminio (in embryology) is really great and compassionate and helped us through some stressful times. I wish there was more interaction with your primary doctor - -in fact, I didn't even feel like I HAD a primary doctor at all. I sometimes felt like maybe nobody was really focusing on my protocol. Again, I did have success at New Hope in 2015/2016, and it is more recently that I've grown concerned about the level of care I am receiving. NH could potentially be a one-protocol kind of place -- not sure how customized the treatments are. The cost at New Hope is also much more reasonable than other places, so that's a plus (assuming of course you are getting the care you need and want).
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
Egg retrieval & fertilization (excluding monitoring and drugs) ran around $4500 (with anesthesia). This was pretty reasonable comparatively.
Describe Zaher Merhi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr. Merhi transferred 2 normals for me -- ended up with one baby.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
I received conflicting information from nurses on one occasion, which was disconcerting. I also had trouble getting prescriptions called in.
6
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
5
8
Age 29
1 Egg Freezing
1 Embryo Freezing
IVF
Unexplained
Latinx
Black or African-American
Income $50K - $99K
3rd of 3 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process.... He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
The clinic [New Hope Fertility Center] is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has... The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.... The billing department is not as well ran as the nurse and sonogram staff.
How was your experience with Zaher Merhi at New Hope Fertility Center?
He is very nice but consultations with him seemed rushed. He didn't really ask questions or informed us much what was coming next. He started us off with an IUI (natural cycle) which didnt work. We moved on to Mini IVF and he never called, emailed, or followed up with me before or after IVF. At this point I dont even think I am his patient.
What's one piece of advice would you give a prospective patient of Zaher Merhi at New Hope Fertility Center?
Be prepared to not see him, he will not follow up with you.
During treatment, were you treated like a number or a human with Zaher Merhi at New Hope Fertility Center?
Dr. Merhi was wonderful with consultation. However he did not due my retrieval, didn't follow up with me whatsoever, and basically was almost non existent throughout the process. A Dr. Zhang I believe was the one to do my IUI and my retrieval.
Describe the protocols Zaher Merhi used in your cycles at New Hope Fertility Center and their degree of success.
Dr.Merhi began with a natural IUI cycle since I already ovulate on my own. I dont know why I dont get pregnant. After it failed he didnt call me or follow up. I called the clinic and told him I wanted to do IVF which his answer was ok no problem and just sent me to a coordinator to explain meds for IVF. I was on clomid 100mg and Gonal F for about 10 days. Again, didnt see him or hear from him. Retrieval was coordinated by nurses and another RE in the clinic was the one to do the procedure.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Samantha Brown)
The nursing staff there is fast and efficient. Monitoring is a breeze. If you go early youll be in and out in no time. The coordinator sometimes responds a little late but she is very nice.
Describe your experience with New Hope Fertility Center.
The clinic is amazing as a whole. The monitoring is very self explanatory and easy. You go in and wait for your name to come out in the screens, and they tell you exactly where to go. I liked the facility and the ease it has
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was the best part of this experience. Everyone is so nice and efficient
Describe the costs associated with your care under Zaher Merhi at New Hope Fertility Center.
IVF-4000 Medications- Gonal F and Clomid- 1500 Monitoring per month 800 IUI 800 Egg Transfer 3000 (Havent done this yet but we have to pay it soon) 750 PGS Testing per embryo... we are doing 3 embryos 2250 in total
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at New Hope Fertility Center.
The billing department is not as well ran as the nurse and sonogram staff.
5
Doctor
Zaher Merhi
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
4
5
Age 34
1 IVF
Male Factor
Black or African-American
Income $100K - $199K
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I saw him [Dr. Zhang] three times so far, most information gotten from the nurses and ultrasound techs around me. Things felt rushed with him, not much of a personal touch in my opinion... He's very knowledgeable and does cutting edge stuff. However he's not very present. I would like to be able to see my doctor more often or feel like I'm being heard. Most of my questions were answered by ultrasound techs.... We did an ultra mini IVF cycle which involved clomid and femara tabs only. I was able to produce 4 mature eggs which all got fertilized, however I ended up with one very good grade blastocyst.
Very clean and calming atmosphere. Things move very fast there [New Hope Fertility Center]. There's a whiteboard which flashes your name and also guides you on where to go. Everyone is courteous but it tends to feel very impersonal since they have so many patients. They also communicate mainly by email which can be a good thing. Questions are answered promptly. I would also say that costs are very reasonable there.... Reasonable. My ultra mini IVF so far has cost about 10k
How was your experience with John Zhang at New Hope Fertility Center?
He's very knowledgeable and does cutting edge stuff. However he's not very present. I would like to be able to see my doctor more often or feel like I'm being heard. Most of my questions were answered by ultrasound techs. Also because I understood the plan for the day I have found myself asking for things I was told during the previous appointment, that the people I interacted with on the day of were not aware
What's one piece of advice would you give a prospective patient of John Zhang at New Hope Fertility Center?
Ask for a full explanation of the pros and cons of each step or procedure
During treatment, were you treated like a number or a human with John Zhang at New Hope Fertility Center?
I saw him three times so far, most information gotten from the nurses and ultrasound techs around me. Things felt rushed with him, not much of a personal touch in my opinion
Describe the protocols John Zhang used in your cycles at New Hope Fertility Center and their degree of success.
We did an ultra mini IVF cycle which involved clomid and femara tabs only. I was able to produce 4 mature eggs which all got fertilized, however I ended up with one very good grade blastocyst. We also did PGS testing for aneuploidy which came back aneuploid. I think I shouldn't have done PGS testing on my only blastocyst especially since I have never had a miscarriage. I was able to get them to do a saline sonogram which showed i had a possible polyp and was then scheduled for hysteroscopy.
Describe your experience with New Hope Fertility Center.
Very clean and calming atmosphere. Things move very fast there. There's a whiteboard which flashes your name and also guides you on where to go. Everyone is courteous but it tends to feel very impersonal since they have so many patients. They also communicate mainly by email which can be a good thing. Questions are answered promptly. I would also say that costs are very reasonable there.
Describe the costs associated with your care under John Zhang at New Hope Fertility Center.
Reasonable. My ultra mini IVF so far has cost about 10k
4
Doctor
John Zhang
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
5
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources