Dr Ripps works with several locations within this clinic, so it was rare and infrequent that we were in touch with him personally. I always seemed to feel he didn’t share the same urgency as we did with our situation...he leans on the cautious side of things...f we hadn’t pushed for us to begin IUI/IVF (more intensive treatment), I am confident he wouldn’t have us on that path still today, over a year into our treatment.
While I always felt like the staff at New Life knew exactly who I was and was familiar with my situation, I almost felt like the atmosphere at the Mobile office was too relaxed...Strength: Nurse in the Pensacola office. Very available and sweet, answered all questions in a timely and professional manner. Another strength would be listening to patient requests for more intensive treatment...embryologist was very informative through the process...Weakness: communication, and professionalism of the nursing staff in the mobile office.
How was your experience with Barry Ripps at NewLIFE (Leaders in Fertility & Endocrinology)?
Dr Ripps works with several locations within this clinic, so it was rare and infrequent that we were in touch with him personally. I always seemed to feel he didn’t share the same urgency as we did with our situation - that he felt our push to begin more intensive treatment methods wasn’t originally something he supported. Dr. Ripps has a great bedside manner and seems like he cares about your successes. However, there were several times when my husband and I left the clinic with unanswered questions. Some of the prescribed treatments and procedures left us in the dark as to what was going on. This in part is a testament to the communication between him and the nurses at the office location where we were patients. Dr Ripps also mentioned to us, after a year as patients in his office, that he knew of some abnormalities in my scans since I became a patient with him, but he didn’t view those abnormalities as dire, so he never mentioned them to us. That certainly created doubt in my mind, because I felt we should have been made aware of anything and everything that could be a cause to impact our fertility.
What's one piece of advice would you give a prospective patient of Barry Ripps at NewLIFE (Leaders in Fertility & Endocrinology)?
Be prepared with questions when you schedule an appointment with Dr Ripps! Since it is few and far between that you will actually meet with him, any questions you have are better answered in person. Also, understand that he leans on the cautious side of things - meaning, he generally doesn’t agree when patients come to see him with a sense of urgency, or who are looking for quick results. Dr Ripps advocated for my husband and I to attempt to conceive with timed intercourse and light meds to assist. If we hadn’t pushed for us to begin IUI/IVF (more intensive treatment), I am confident he wouldn’t have us on that path still today, over a year into our treatment.
During treatment, were you treated like a number or a human with Barry Ripps at NewLIFE (Leaders in Fertility & Endocrinology)?
While I always felt like the staff at New Life knew exactly who I was and was familiar with my situation, I almost felt like the atmosphere at the Mobile office was too relaxed... the staff there treated us as family to the point where there were blurred lines between professionalism and taking our care seriously
Describe the protocols Barry Ripps used in your cycles at NewLIFE (Leaders in Fertility & Endocrinology) and their degree of success.
We began treatment with Dr Ripps in 2019 after a miscarriage And over a year of TTC on our own. Our new patient initial consult was with a NP, not Dr Ripps himself. We were sent for testing (a dye test to determine if my Fallopian tubes were open and also a scope test of my uterus). Both tests supposedly yielded normal results. Subsequently, we were advised to begin a trial cycle using meds to see how my body would respond. Roughly 5 months after my new patient visit, we began a cycle of clomid and timed intercourse. This resulted in a negative pregnancy test. We were told cycles were scheduled every other month, and on our second round we were prescribed stronger medications. We were told not to try that month as the medications produced too many eggs and therefore a high risk of multiples. Cycle was cancelled. We tried a third cycle of medications and timed intercourse that was unsuccessful, when we pushed to begin IUI. That was completed by a nurse at the Mobile location, yielded negative results. We were then scheduled for a second IUI, however the medications were again too strong and we were told to go home and try on our own, without using the trigger shot. However, then we received orders not to do this and to abstain. At this point, it was already too late. This resulted in a chemical pregnancy. Finally my husband and I pushed to begin IVF. I was told I was a high risk of OHSS and was told to order two different trigger shots (would take a specific one to manage OHSS if needed), and was instructed not to do the specific OHSS shot, but proceed with the normal shot. Egg retrieval yielded 29 eggs, 17 embryos. However, I also ended up with severe OHSS and was told I could not proceed with fresh transfer. We completed one frozen transfer the month following, resulting in a negative pregnancy test. Going into the second frozen transfer cycle, I was told there were abnormalities with my lining and I needed further testing. Two subsequent transfers were cancelled in order to repeat the same scope testing I completed as a new patient a year ago. Also was a called in for a saline infused sonogram, which was not able to show Dr Ripps anything. Ultimately was told I needed to go under the knife for an exploratory procedure to determine if I had uterine lining damage from a miscarriage prior to us being patients with Dr Ripps. At that point, I became skeptical because I felt that potential damage should have been something they discovered during initial testing, when at that time I was told there was no damage. Ultimately sought a second opinion upon scheduling the exploratory surgical procedure
Describe your experience with your nurse at NewLIFE (Leaders in Fertility & Endocrinology). (Assigned nurse: Kathileen (Mobile Office))
Multiple times, I had prescription mix-ups and bumped heads with Kathileen. She often would give instructions, then call back giving opposite orders. One time, she even had to have a prescription sent to her home because she delayed too long on ordering and there was no delivery options to my home before the time sensitive date I needed to order by. When you called with questions or to ask for monthly schedules or medication refills, you are made to feel like you are a bother. And there was even a time when after 3 calls to her, she delayed too long in creating our monthly schedule and this resulted in us unable to hop onto the list for treatment for that month. If I were to rate this clinic on nursing staff alone, I would give a big fat 0.
Describe your experience with NewLIFE (Leaders in Fertility & Endocrinology).
Strength: Nurse in the Pensacola office. Very available and sweet, answered all questions in a timely and professional manner. Another strength would be listening to patient requests for more intensive treatment. Though we had to be the ones to initiate the conversation, Dr Ripps listened to us and allowed us to begin IVF when we felt ready. Finally, I would say the embryologist was very informative through the process. We received updates after our retrieval daily. And a thaw report when we began a FET cycle.
Weakness: communication, and professionalism of the nursing staff in the mobile office.
Describe the costs associated with your care under Barry Ripps at NewLIFE (Leaders in Fertility & Endocrinology).
We paid a deposit of $5,500 for our first IVF treatment (supposed to include the retrieval and one transfer). Our transfer was cancelled due to OHSS, and we never saw a dime of that back. In scheduling our first frozen transfer, we paid $500. Each IUI was $350, and diagnostics were a $250 co-pay
Describe Barry Ripps's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NewLIFE (Leaders in Fertility & Endocrinology).
I requested 2 embryos be transferred for subsequent transfer procedures after our first. It was difficult to even get Dr Ripps to review that request, as it has to go through the nurse, who relayed the message to him. He then considers and relays the message back to us through the nurse. We ultimately never got consent to transfer multiples. He is very much an advocate of transferring one embryo in most conditions
What specific things went wrong at NewLIFE (Leaders in Fertility & Endocrinology)?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at NewLIFE (Leaders in Fertility & Endocrinology).
Instance 1: Nurse Kathileen at Mobile office neglects to call in prescription/ prior authorization for new meds. Results in her having to have meds delivered to her house because otherwise, I would not receive them in a timely manner to take them when needed.
Instance 2: Dr Ripps claimed to know about some possibly polyps in my uterus since we were new patients, but never told me about them until over a year into my treatment
Instance 3: Nurse Kathileen instructs my husband and I to try to conceive at home on our own after medications yielded too many eggs to continue with IUI procedure. After following instructions, I received an email, text and voicemail telling me NOT to have intercourse. At this point, and it was too late and this resulted in a chemical pregnancy.
Instance 4: After calling on 3 separate dates to request a schedule to be included on the list for a particular month’s transfer, Kathileen neglected to follow through and we were too late for that month as a result. Had to postpone to the following month.