Neway Medical

The clinic's strengths are the ease of scheduling monitoring and the easy monitoring hours which allows visits prior to work in the morning. I think this leads to very busy morning hours where the wait can be up to an hour for blood work and ultrasound.

reception staff are top rate. they know your name even as you are just walking in the door. they answer questions quickly by phone and email and are very welcoming and direct you pleasantly within the center. billing department was fine. only thing is that they didnt know that i would need auth for iui injection meds seperate from the auth for iui and i had to pay for the meds out of pocket. also they dont send out their bills in timely fashion, lastly, when we were preparing to start ivf they didnt go over hte fees and benefits with us in detail to show us the exact costs we would be responsible for. while they did go over our general benefits at hte beginning of our time at hte clinic, after i switched to the new clinic was the first time the fees were laid out for me and we need to postpone it again until we can afford it

I love that this clinic offers a range of treatment options and respects the natural cycles of your body, trying to support it rather than manhandle it. But they also can throw all hormones and control tools if necessary.

N/A - Dr. Luk is now with Generation Next Fertility. I strongly recommend Dr. Luk and would recommend patients follow her to her new location.

The truly great thing about this clinic is that as a smaller operation, there's room for flexibility in treatment, ease in communicating with (or across) various departments (nursing, billing, phlebotomy, etc.) and a comfortable, familiar feeling when you're there and seeing the same faces all the time. You don't feel as if you're in a factory. I find it very empowering to be able to stick my head into the billing office and ask a quick question, or to ask the person doing the blood draw to add a specific test at the last minute. My impression (based on my own experience) is that the embryology lab is strong. The word I keep returning to in my mind is flexibility. Going through infertility can be extra nightmarish for a control freak, so it helps a lot to go to a clinic that allows some customization (whether in IVF protocols, billing decisions, scheduling, etc.). Over time the prices have gone up and everything has gotten more busy, but it's still pretty good compared to what I hear about larger clinics.

The clinic is pretty disorganized and they forget to tell patients all the steps to expect. You have to stay on top of them about things that need to happen. It's better if you have contact with the doctor; you can request to do so.

The clinic was awesome, always on top of everything. I felt comfortable there and always felt like I was in good hands. I believe Dr. Luk and Dr. Nejat no longer work there, and I would possibly consider going back anyway, because the staff was so friendly, helpful and accommodating.

The clinic is well kept, clean and modern-looking. There is not much space in the exam rooms which can be a little uncomfortable when speaking with the doctor because they are sitting right in front of your feet after the exam. The exam rooms also always have this blaring 90s pop music on and at 7-8am when you are there for monitoring or right before a procedure, it seems like the last thing you want to listen to. The ultrasound tech, Lisa, is really sweet but she needs more experience. She didn't seem to really know what she was looking at 1-2x that I saw her. She got better with time. The overall wait is okay - takes no time to get your blood work but about 30-40 minutes to get the ultrasound done.

This is a small clinic, so you get personalized attention, the Drs do you ultrasounds personally, the team (even receptionists) get to know you. The Drs really listen and prescribe something uniquely for you. If a protocol has worked in the past, they are willing to work with it, but may suggest something else. They are not crazy about doing PGD for everyone. If Dr Nejat doesn't work out for you, it's easy to switch to Dr Luk. One annoying part of this clinic is billing, who would call me on Saturdays about a bill due 6 months ago that they never bothered sending to me any other way, and would ask for CC information that day, over the phone. (I declined to do so, and paid in person)

The wonderful thing about a small clinic like Neway is that you feel treated like a person, not just a number. We've had an excellent experience with the billing department, and some (though certainly not all) of the nurses. Both doctors (Dr. Nejat and Dr. Luk) are visible and available, which I gather is not necessarily the case in larger clinics. I would definitely recommend Neway to those who would like a more personal approach to their treatment.

This is one of the only clinics I saw that offered outcome based fees. While more complicated, I think the break even point is around 7-9 eggs where if you produce less than 7 eggs, this is a more affordable clinic. 7-9 eggs it's about the same price, more than 9 eggs and it may be slightly more expensive. Please double check as their pricing is subject to change. That helps to ease the pain of a less than successful IVF. However, having said that, they do have some extraneous fees that no other clinic mentioned such as an "outside monitoring fee" which apparently is for nurses who need to coordinate with external clinics if you don't go to Neway for your blood tests/ ultrasound. Also the fee to thaw frozen eggs for IVF seems higher than another clinic. On the positive side, they just moved into a brand new facility which is gorgeous. It's a very easy 2-3 block walk from 4 subway lines. Their operation consent form was concise and full of information, I actually highly suggest every patient read it. Their monitoring procedure was the most straightforward and procedural like. Upon giving your name to registration (anytime between 7:30-9:30am), you were sent to blood draw which was usually fast, then down to ultrasound. The busiest days are Mondays/Fridays where I may have waited 30 minutes. On Tuesday, I was in and out of ultrasound in less than an hour which is a record. After ultrasound, the nurse sits with you as needed and answers all your questions or notes them for the doctor. The only thing I would say is that their operation procedure times seem to be later in the morning after monitoring. If you are fasting before your operation for general anesthesia that means no food/liquids until probably noon the next day.

The clinic is small, with a lot of patients. Monitoring can take up time so be prepared. If using the subway to get there, be prepared to walk some. Better use a car for egg retreivals and transfers. Sometimes you will not see your doctor but the other doctor in the practice. This was a bit disconcerting at times but I suppose unavoidable.

Very clean, structured, and knowledable in a scientific way. The place did have a coldness/ business like feel to it. If you are looking for more of a cozy warmth from the facility and not factory like, this wouldn’t be for you

RE was ill prepared to handle my case which, at the time, was very straightforward! I would not recommend him to friends. Beware of the billing department---they mismanaged my funds and were not very friendly or accessible.

Strengths- smaller practice, more personal feel, innovative care. Weaknesses- longer wait times for monitoring, less doctors on staff. Not allowed to go up to the clinic before 7am monitoring starts, you are forced to wait in the lobby in the elevator bank, and then people don't necessarily get seen on a first come first serve basis (some people will budge ahead of people waiting longer when getting off the elevator to be at the reception first). Harder to reach outside of office hours.

Everything was professional at all times. Everyone was friendly at all times. Always on time. Never a wait. Always saw Dr. Wang. I don’t believe there are any weaknesses at all. Always such a pleasant experience even leaving there with bad results at times.

The hours were key for me being able to still work full time and undergo treatment. Scheduling was always a breeze and appointments were on time. Billing would also be transparent which was very helpful.

It was such a warm place - not too big, not too much information on the walls etc. Everyone from the front desk to the doctors was warm and friendly. My huge recommend is share the stories of success. I want to see babies on those walls :)

In my mind I was afraid of what this clinic would look and feel like, but what I never expected was a spa feel. The environment doesn't look like a doctors office it was very zen and comfortable. I never felt like a patient.

The clinic was new when I started, so as the business grew, they had to adjust and adapt practices to help decrease wait times. They did a good job adjusting, and sometimes this meant you might not always see the doctors. I did not mind because I always saw them if I had a question or there was an important change or reason to monitor. I also didn't mind because I knew the Drs reviewed the labs and scans and would make the plan and get back to me.

At 39 years old and after several years trying to conceive naturally, my husband and I decided to get help with a fertility clinic. Based on a friend’s recommendations, we went to Neway fertility clinic (123 W. 79th St, New York, NY 10024). Immediately I felt confident that we made the right choice as the whole staff: nurses, doctors (Dr Zimmermann and Dr Kort), assistants… was extremely professional and nice. After several exams, Dr Zimmermann suggested to try an IUI (intrauterine insemination). The procedure went very well and after a first try I got pregnant with twins! I am now 15 weeks pregnant, extremely happy with 2 healthy babies. I really wanted to share my experience online with this clinic as the service was simply perfect. I highly recommend this clinic to any woman who is looking for help to conceive. 39 years old – French

Recent high turnover caused some communication lapses.

Strength: nice facilities Weaknesses: inappropriate care, disorganization, slow, not communicative

Strengths: Saw Doctor often Weaknesses: Unorganized and incompetent staff made for a dreadful experience and poor results overall. Overall, I would strongly advise against going to neway. I feel that I wasted my insurance money on procedures and medication that would have been better spent with more advanced clinics.