How was your experience with Mark Kan at CCRM Orange County?
I think Dr. Kan is really really great at explaining his approach and answering questions. He is friendly, warm, and articulate. He takes the time to make sure you’re comfortable and I’ve never felt rushed in my appointments with him. My only complaint is that he completely shut me down when I asked questions during the ultrasound to confirm that I was having a chemical pregnancy. I still haven’t gotten any answers or a new plan for moving forward since then. It’s my second loss in a row with no living children, so it was a very big deal for me and it seemed like he either didn’t care or didn’t have any ideas for what to do next. Neither is very reassuring.
What's one piece of advice would you give a prospective patient of Mark Kan at CCRM Orange County?
Go into your consultation with questions prepared. He’s thorough, so it’s easy to forget what you wanted to ask about in the moment. If you have ideas about the kind of treatment you want/need, feel free to bring them up. He’s open minded and honest about whether he thinks your thoughts are realistic/helpful.
During treatment, were you treated like a number or a human with Mark Kan at CCRM Orange County?
I really like that I actually see Dr. Kan for every visit. I also really appreciated that in my consultation I felt like he actually listened to my concerns and didn’t try to push me toward IVF without any evidence it was necessary.
Describe the protocols Mark Kan used in your cycles at CCRM Orange County and their degree of success.
For my first IUI, Dr. Kan prescribed 5mg letrozole (because it doesn’t raise estrogen levels and I have a history of blood clots while on estrogen containing birth control) and a trigger shot. I had one follicle definitely ready when we triggered and two more borderline. We triggered 24 hours before insemination. He also prescribed two 200mg progesterone pills vaginally (one in the morning and one at night) starting 3DPIUI.
Describe your experience with the nursing staff.
In the beginning, I think the nurses were a little confused because I had done my testing cycle at another clinic and wanted to start an IUI cycle about a week after my consult (just how my cycle ended up lining up). I almost didn’t get to do my IUI because when I called on CD1 the nurses didn’t really know what to do and didn’t schedule a baseline ultrasound appointment. However, I knew people typically start meds pretty early in the cycle and followed up with them and was able to get in and get started. There was also some hassle with having to get things retested that I recently had tested because my old doctor’s records weren’t in the right format or something. Other than that, the nurses are incredibly kind, warm, and easy to work with. They always make me feel comfortable. One of them also was the only person in the office to acknowledge my chemical pregnancy as a loss and to acknowledge that I was in pain and grieving.
Describe your experience with CCRM Orange County.
The clinic is very nice, clean, and well run. I almost never see anyone else in the waiting room and my appointments always start on time. I also appreciate that parking is easy, nearby, and the staff always reminds me to get my ticket validated.
Describe the costs associated with your care under Mark Kan at CCRM Orange County.
My IUI cost about $1000 with medication. The tests probably cost about $250 or so.
Describe Mark Kan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Orange County.
Pretty sure he preferred single embryo transfer, but I haven’t discussed IVF at length with him.
What specific things went wrong at CCRM Orange County?
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at CCRM Orange County.
No one ever called me about my beta HCG results. I didn’t know my pregnancy wasn’t viable until I called them to ask even though they would’ve had the results for several days already.