How was your experience with Edward Nejat at Generation Next Fertility?
Dr Nejat was very warm and answered questions directly and honestly when asked. He was available for every visit during our first IUI. We are a lesbian couple and he always greeted both of us with equal respect and warmth. That being said, it did feel like the information was not offered unless we asked specific questions, and he does not always warn you before the ultrasound, which was jarring at first.
What's one piece of advice would you give a prospective patient of Edward Nejat at Generation Next Fertility?
Make sure you ask your questions, don't necessarily expect to be told every detail. If you have a concern, raise it early, and he will make sure to keep it in mind as you go through the process.
During treatment, were you treated like a number or a human with Edward Nejat at Generation Next Fertility?
Dr Nejat knew us after our first visit, and always made time to answer all of our questions, or even just greet us when we were there for monitoring with nurses and sonographers and not specifically with him. The whole staff was very warm and welcoming and reassuring.
Describe the protocols Edward Nejat used in your cycles at Generation Next Fertility and their degree of success.
I have been previously diagnosed with PCOS, but during our initial consult we had blood drawn and an ultrasound. Based on those results, which appeared within normal ranges, and my age (33), Dr Nejat did not want to overmedicate me for an IUI with donor sperm, so we went drug-free for our first round. This did not produce a pregnancy. I am awaiting results for our second round and am interested to see if strategy changes this time, or if we will continue unmedicated.
Describe your experience with the nursing staff.
Everyone was very warm and answered all our questions plainly, taking the time to call us after each monitoring session and give us our next steps. They walked through the trigger shot process with my wife, who was very nervous to stick me or do something incorrectly. They made me feel comfortable during the many blood draws and ultrasounds.
We did have one communication error right before our first IUI that led to a lot of stress. We were told that CVS specialty pharmacy would reach out to us about our trigger shot shipment, but they never did, and there was a mad rush to get the shot to us in time for our IUI. Now that we know better, we will take steps to ensure we have everything we need on time, but the nurses miscommunicated the process to get the shot (which has to come from out of state) and it caused a lot of stress.
Describe your experience with Generation Next Fertility.
The clinic is small, both physically and in their medical staff. There are only two doctors, which means you get to know one doctor well and they know you. Conversely, there are a lot of nurses, who are all working to get you in and out quickly during the morning monitoring. The procedure rooms and offices are cramped, but all modern and updated. The waiting room opens out onto the building's atrium, which is exposed to views from other floors and offices, so it doesn't feel that private. The desk staff are all very young, and often seem to need Adult Supervision to answer simple questions, but they are kind and eager to try.
Describe the costs associated with your care under Edward Nejat at Generation Next Fertility.
We have Progyny insurance, which covers 4 rounds of IUI after meeting our deductible. We had to pay $1600 for genetic testing and initial blood tests prior to picking a donor in order to meet the deductible, and I have not seen a bill since.
What specific things went wrong at Generation Next Fertility?
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Generation Next Fertility.
We had an issue with the prescription trigger shot that was called in during our first round of IUI. The prescription was sent to CVS specialty pharmacy and needed to be shipped from out of state. We were told they would call us to set that up, and the patient portal for the clinic made it look like it was en route. So two days before our IUI, when we didn't have a trigger shot, we were concerned and I called to figure out where the shot was. The desk clerk told me it was in Illinois (we live in New York) and I needed to call CVS directly. Upon calling CVS, I learned that they did not have all my insurance information to fulfill the prescription. When I gave that to them, they told me the prescription I had been written was not covered by my insurance so the doctor would need to write a new one. After a few hours of back and forth, I was able to get a prescription shipped.
The main errors were around how we were meant to communicate with CVS, and the office not providing all my insurance information to CVS to fulfill the order. It's my understanding that this has happened with this clinic in the past, and Dr Nejat was very apologetic when he heard what had happened. We were very stressed about not getting the shot in time, and he offered to "lend" us one and we would swap him for the one being shipped to us at a later date, in case ours didn't make it in time.
Now that we know the process and have the right prescription, we know how to prevent the issue from happening again.