Northwell Health (FKA North Shore Long Island Jewish)

Partnering with [Dr. Gabe San Roman] on our journey has made me feel more comfortable throughout the process...When I would ask about details I would always get informational responses but did find I would need to ask...always tweaking our protocol slightly with each step in hopes to give us our family. One sticky point for him is acupuncture - it is not something he believes in...so if you are looking for him to confirm its benefits you won't find it from him - he very much focuses on the pure science of infertility treatment.

the entire team [at Northwell Health (FKA North Shore Long Island Jewish)] knows me which makes me feel like I am not a number...occasionally there are communication breakdowns between the Doctor/NPs and the nurses which can create frustration - but they are always solved...[nurse] is straight forward but with compassion and empathy at the same time - a tough balance to strike but she does it effortlessly.

How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Partnering with Dr. SR on our journey has made me feel more comfortable throughout the process. I am a very detail-oriented person and by default I think Dr. SR tries to keep the details out unless you seek them. For some the details can be stressful but for me, the more details the better I feel. When I would ask about details I would always get informational responses but did find I would need to ask. I think it is his way of "protecting" patients as they go through this but I value the detail and thoroughness. My journey has been long and we still do not have a baby yet but Dr. SR has made us feel comfortable about not giving up and always tweaking our protocol slightly with each step in hopes to give us our family. One sticky point for him is acupuncture - it is not something he believes in...so if you are looking for him to confirm its benefits you won't find it from him - he very much focuses on the pure science of infertility treatment.

What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. SR will make you feel wonderful and hopeful it's one of his best features and he knows his field extremely well (why I have continued to see him as my specialist) - but if you want clarity and want to understand why different courses of action may be taken or changed, don't hesitate to ask - he will provide any details you want - just ask.

During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. San Roman and his NPs (Jenn and Dawn) all make you feel like you are a person, that you are heard, and if you are asking for details will provide any information you are seeking. Bedside manner of Dr. SR is amazing and it helps take the stress level of the journey down a lot.

Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

IVF Retrieval 1: menopur and gonal-f for 8 nights; cetrotide for the last couple mornings of the stim cycle. (14 retrieved, 14 mature and 100% fertilized, 6 made it to day 5, 2 made it through PGS testing) Transfer 1: Estrace 19 days prior to transfer; Progesterone suppositories starting 5-days prior to transfer; Positive pregnancy with strong HCG levels resulted but ended in miscarriage at 7 weeks Transfer 2: Estrace 19 days prior to transfer; Progesterone suppositories starting 5-days prior to transfer; Nonviable pregnancy resulted with minimal HCG level IVF Retrieval 2: menopur and gonal-f for 8 nights; cetrotide for the last couple mornings of the stim cycle. (13 retrieved, 10 mature and 8 fertilized, 7 made it to day 5, 3 made it through PGS testing) Transfer 3: (2 embryos) Estrace 19 days prior to transfer; Progesterone suppositories starting 5-days prior to transfer; Medrol prior to transfer and prednizone after; Nonviable pregnancy resulted with minimal HCG level Transfer 4: went with natural cycle; Medrol prior to transfer and prednizone after; negative result

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenn Barocas)

Jenn B has been great throughout this process. She is straight forward but with compassion and empathy at the same time - a tough balance to strike but she does it effortlessly. I always get honest information, thorough information and know that she has my/my husband's best interests in mind. She was exceptionally helpful to my husband and I as we discussed possibly stopping our journey to start a family and I appreciate the additional time she took for us several times (she did not tell us what to do but helped us process through our thoughts). My husband and I are going to start retrieval round #3 in the coming weeks.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Most of the staff is great. I think by nature of the fertility process itself being stressful, sometimes certain people rub you the wrong way through no fault of their own. Strengths: the entire team knows me which makes me feel like I am not a number Weaknesses: occasionally there are communication breakdowns between the Doctor/NPs and the nurses which can create frustration - but they are always solved.

Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).

If paying out of pocket and from comparing costs to friends seeing other doctors, Dr. SR's costs were slightly higher.

Describe Gabe San Roman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

As we did PGS testing on all of our day 5 embryos Dr. SR preferred to transfer only 1 embryo. After we had two transfers that did not amount to the birth of a child, he did let us transfer 2 PGS-tested embryos on our third transfer.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to send your chart to another clinic

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

There was a time (about a year ago) where I sought a second opinion just for a sanity check and my requests to have my records copied/shared were not completed. It seems to be quite a production to get your own medical records which is frustrating.

Doctor

Gabe San Roman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Smithtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

2017 - 2020, Unsuccessful

Age 33 - 36

1 IUI

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

Black or African-American

Income $50K - $99K

Operations

1st of 2 Docs

Doesn't Recommend

Neutral

Unsuccessful

Review of

Gerald Scholl Northwell Health (FKA North Shore Long Island Jewish)

... he [Dr. Scholl] is very traditional and is not willing to customize individual treatment plans for my body. I asked him about less aggressive ivf and he completely ruled it out and said he believes its a waste of time and that the traditional ivf treatment would be more beneficial. I just do not believe in the one size fits all treatment model. My treatment needs to be individualized to my needs. I have suffered a miscarriage at 20 weeks( pre term labor) and at 6( heterotopic miscarriage-blighted ovum and an ectopic pregnancy) leading to the loss of my left fallopian tube.

I wish they [Northwell Health] acted as though they knew why you were coming to receive services. We as patients are putting our trust or lives our life savings into the hands of these providers. The least you would expect to compassion. ... I felt more like a number at times when i I would have my visits. Majority were with the NP snd rarely saw provider. I felt that my treatment was not tailored to my lab results.it was more of a one size fits all model.

How was your experience with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?

With age comes knowledge which he has but he is very traditional and is not willing to customize individual treatment plans for my body. I asked him about less aggressive ivf and he completely ruled it out and said he believes its a waste of time and that the traditional ivf treatment would be more beneficial. I just do not believe in the one size fits all treatment model. My treatment needs to be individualized to my needs. I have suffered a miscarriage at 20 weeks( pre term labor) and at 6( heterotopic miscarriage-blighted ovum and an ectopic pregnancy) leading to the loss of my left fallopian tube.

What's one piece of advice would you give a prospective patient of Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?

Be prepared with questions and provide input in your treatment plan

During treatment, were you treated like a number or a human with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?

I felt more like a number at times when i I would have my visits. Majority were with the NP snd rarely saw provider. I felt that my treatment was not tailored to my lab results.it was more of a one size fits all model.

Describe the protocols Gerald Scholl used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I did 3 rounds of clomid. 1st was with clomid 5 days and iui with insemination, 2nd and 3rd were clomid with intercourse with partner. 3rd resulted with twin pregnancies but miscarried at 6 weeks

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

Busy and never really had time to speak about treatment plan. Everything seemed rushed

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Large pool of providers to select from however you feel more like a number than a person. I wish they acted as though they knew why you were coming to receive services. We as patients are putting our trust or lives our life savings into the hands of these providers. The least you would expect to compassion.

Describe the costs associated with your care under Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish).

$40 copayment every vist. Sometimes 3 times a week appointments. IUI cost about 6k but insurance covered. My ivf i would have to pay 20% of cost

Describe Gerald Scholl's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

I would select single embryo transfer due my history of cervical of incompetence.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call with results
Lost results
Provided conflicting information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

Had to keep calling about my lab results. Didn't catch my ectopic pregnancy earlier with played a role in my losing afallopian tube.

Doctor

Gerald Scholl

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gerald Scholl Northwell Health (FKA North Shore Long Island Jewish)

2019 - 2020, Unknown Success

Age 34 - 35

4 IUI

1 Egg Freezing

Unexplained

European

Income $200K - $499K

Teacher

Only Doc Seen

IVF With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

Dr. San Roman makes you feel comfortable with him from the beginning but I believe he thought that I would be an easy case and a year later we don’t have any new information that could help in conceiving, although we’ve had several failures...wasn’t as aggressive as I thought we needed to be from the beginning...thought that I would be very easy so he started off slow.

The nurse practitioners [at Northwell Health-Smithtown] do get involved and take on your journey when you express that you are frustrated and feeling down. The office has a very pleasant atmosphere although they often run late with appointments...Most times the nurses were compassionate and offered help when needed. Unfortunately, they could only help with so much.

How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Be persistent and make sure that protocols are being looked At even when they seem to be working.

During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

The nurses and nurse practitioners definitely build a relationship with you. Dr. San Roman is personable and makes you feel comfortable but in my opinion wasn’t as aggressive as I thought we needed to be from the beginning.

Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

He thought that I would be very easy so he started off slow. My first cycle I was prescribed low dose letrozole and a trigger with iui which resulted in one large egg. The second iui they prescribed an increase in letrozole with the trigger and two eggs were produced. Round 3 was the same letrozole but natural ovulation with 2 eggs and the 4th on was the same letrozole, natural ovulation with 3 eggs. The 4th round resulted in a positive pregnancy test with a d & c at week 9 because the embryo did not grow. Genetic testing revealed there was an issue with chromosome 4

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

Most times the nurses were compassionate and offered help when needed. Unfortunately, they could only help with so much.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The nurse practitioners do get involved and take on your journey when you express that you are frustrated and feeling down. The office has a very pleasant atmosphere although they often run late with appointments

Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).

Much of it was covered under my insurance besides about 9,000 for the ivf cycle and the copays of 50 or 30 per visit

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

There was a time where a prescription should have been called in and it wasn’t. When I called the next day they said they were having an issue with their system. Luckily I had an extra day before I was to start the medication.

Doctor

Gabe San Roman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Smithtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

2019, Unknown Success

Age 40

2 IUI

Income $100K - $199K

3rd of 3 Docs

1 Egg Freezing With Other Docs

Donor Sperm

Neutral

Success w/ Doc Too early to know

Review of

Nicole Noyes Northwell Health (FKA North Shore Long Island Jewish)

IUI with donor sperm as a single mom. She [Dr. Noyes] perscriped chlomid for the second cycle to increase chance, which made sense. Based on factors like my age, insurance coverage and financial concerns, Dr. Noyes helped me determine a treatment course including 4-6 rounds of IUI with and then will consider IVF...is straight and to the point. She listens well and adapted care to my particular needs. The nurses at her clinic are great, they are caring, warm, and treat me like person. They are very good at staying in touch and remembering details about me - both those relevant to treatment and personal details. Doctor Nps

Great nursing staff [at Northwell Health]. Good compotent doctors. However you dont always see your doctor at every monitoring/scan, some times another doctor is on duty. The billing/insurance department is a little less helpful. They are satisfactory and do their job, but are not as good communicators (curt answers without warmth or detailed explanations - you have to be assertive and ask a lot of questions)...They are wonderful. They are warm, fun, professional, very organized, they stay in good touch and give clear instructions, with compassion. Highly competent team.

How was your experience with Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Noyes is no nonesense, which I appreciate. She is clear and frank. She listened well to my goals, concerns and questions and adapted treatment accordingly. She was helpful in thinking through options that were best for my lifestyle, budget, insurance, age etc. She inspired confidence.

What's one piece of advice would you give a prospective patient of Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?

Advice for seeing any doctor - take time before going in to your appointments to organize your thoughts and list out your questions, then make sure to go through them systematically with the doctor.

During treatment, were you treated like a number or a human with Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Noyes is straight and to the point. She listens well and adapted care to my particular needs. The nurses at her clinic are great, they are caring, warm, and treat me like person. They are very good at staying in touch and remembering details about me - both those relevant to treatment and personal details.

Describe the protocols Nicole Noyes used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

IUI with donor sperm as a single mom. She perscriped chlomid for the second cycle to increase chance, which made sense. Based on factors like my age, insurance coverage and financial concerns, Dr. Noyes helped me determine a treatment course including 4-6 rounds of IUI with and then will consider IVF.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

They are wonderful. They are warm, fun, professional, very organized, they stay in good touch and give clear instructions, with compassion. Highly competent team.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Great nursing staff. Good compotent doctors. However you dont always see your doctor at every monitoring/scan, some times another doctor is on duty. The billing/insurance department is a little less helpful. They are satisfactory and do their job, but are not as good communicators (curt answers without warmth or detailed explanations - you have to be assertive and ask a lot of questions).

Describe Nicole Noyes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Doctor

Nicole Noyes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Bay Shore

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Nicole Noyes Northwell Health (FKA North Shore Long Island Jewish)

2018, Unsuccessful

Age 31

1 IUI

2 IVF

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Teacher

Only Doc Seen

Doesn't Recommend

Neutral

Unsuccessful

Review of

Avner Hershlag Northwell Health (FKA North Shore Long Island Jewish)

The second cycle the only thing he [Dr. Hershlag] did differently was stim me for a day longer and lowered my Menopur a little...He was on vacation throughout my first cycle and I have no idea who was in charge of stimming and triggering me...I don’t believe there was a specific strategy... my two egg retrieval’s were basic protocol...He preferred eSET. The first FET was eSET because it was PGS/PGD normal and the second one we put in 2 embryos because 1 didn’t have enough data from the biopsy to be tested and we only had 2 left to transfer anyway. He didn’t want to do this but we insisted. Both FETs were failures and both had at least one PGS tested embryo transferred.

The place [Northwell Health] is a factory and if you want very individualized personal care your not going to get it here... There are times when the nurses and doctors expect you to know what they’re doing and they don’t explain anything. You need to stop them and ask questions. You have to keep on track of the treatment plan as often times the nurses and doctors will ask you... “what are we doing again”. Very reassuring when your paying $17,000 out of pocket for treatment.

How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Hershlag seems to have good intentions, however has way too many patients that he can’t remember what he’s doing with everyone. There were several times where I had to remind him what we were doing which was very frustrating. All he had to do was take a look at notes from our previous meeting to prepare himself but he doesn’t. I’m just a number to him. Only really saw him for my embryo transfers. He didn’t do one of my egg retrieval’s and a nurse practitioner did my IUI... never saw him throughout both stim cycles or IUI cycle. I feel like my care was just basic protocol and not geared to me individually. The place is a factory.

What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?

Make sure you go into a meeting with him with written down specific questions and take notes of exactly what he says. Don’t let him rush you into a decision. Ask follow up questions. You have to be your own advocate.

During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?

The clinic is like a factory. I have barely seen my actual doctor less than half the time I’m there. Dr. Hershlag never reviewed my file prior to meeting with me and forgot everything we discussed and the plan of action we finalized moving forward. The nurses were the only ones who knew everything and treated us like humans.

Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I don’t believe there was a specific strategy... my two egg retrieval’s were basic protocol. The second cycle the only thing he did differently was stim me for a day longer and lowered my Menopur a little. First cycle we got only 1, 7day old embryo and second cycle 3, 6-7 day old embryos. We had a total of 22 eggs retrieved, both cycles combined. The first egg retrieval I was triggered with only 1,000 units of hcg which is why I think I barely had any mature eggs (4, from 12). The second cycle I was triggered with 10,000 units of hcg and had 6 out of 10 mature eggs. He was on vacation throughout my first cycle and I have no idea who was in charge of stimming and triggering me. Also first egg retrieval was done by a dr I’ve never met from the other clinic location.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jackie)

Nurses are very sweet and caring. Sometimes it’s difficult to get in touch with the nurse or clinic for that matter when you have an important question. I felt like my nurse was my dr and that I barely had a doctor. She did make one major mistake by sending the wrong requisition form to the PGS lab. This was resolved but created a 2 week setback for my first embryo transfer.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The place is a factory and if you want very individualized personal care your not going to get it here. I’m not sure about the other doctors in this office but with my doctor you just simply didn’t get it. You will be many of the other doctors during your time here and some are better than others. There are times when the nurses and doctors expect you to know what they’re doing and they don’t explain anything. You need to stop them and ask questions. You have to keep on track of the treatment plan as often times the nurses and doctors will ask you... “what are we doing again”. Very reassuring when your paying $17,000 out of pocket for treatment.

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

It was a factory... come on in between 7-8 am for blood and sono. Some days you would get in and out fast, others you would wait an hour. It’s hit or miss.

Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).

Our first ivf cycle was a PGS/PGD cycle that cost us $17,000. Meds are not included and that cost us about $4,000 (which we paid twice because we did two egg retrieval’s). The second egg retrieval was $10,000 because we had some credit from the first cycle. Our lab testing for 4 embryos (PGS/PGD) was $4,600 (coopergenomics). The first FET was included in the price and second FET was $4,000. Anesthesia for each egg retrieval was $500 each time.

Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

He preferred eSET. The first FET was eSET because it was PGS/PGD normal and the second one we put in 2 embryos because 1 didn’t have enough data from the biopsy to be tested and we only had 2 left to transfer anyway. He didn’t want to do this but we insisted. Both FETs were failures and both had at least one PGS tested embryo transferred.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Lost paperwork
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

There were two times during the two cycles I’ve done where the office just didn’t call me with my stim protocol or leave a message so I had to guess to take the same dosage of medicine from my stim the previous day. They say I will get a call by 5pm but if you don’t then the office is closed and there’s no one to get in touch with for the answer. The clinic also sent the wrong requisition form to the lab for my biopsies. They sent them to be banked and not tested, meanwhile we wanted them tested and were prepping with Estrace for our FET. The clinic told us to call the lab for results and when we called they said they had no results becaue our clinic never told them to test the biopsies. They eventually tested but it set back our transfer for 2 weeks. I was very disappointed with our clinic after this.

Doctor

Avner Hershlag

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Avner Hershlag Northwell Health (FKA North Shore Long Island Jewish)

2018, 6 Eggs Frozen

Age 36

1 Egg Freezing

Ashkenazi Jewish

Income $200K - $499K

Business Executive

Only Doc Seen

LGBTQ+

Neutral

Successful

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

Ask a lot of questions as he [Dr. Singer] is extremely knowledgeable but initially just goes over the more general “summary”...He explained everything patiently and thoroughly. I texted him over a weekend with a question to which he responded instantly. He is very smart and has exceptional bedside manner...is always smiling and enthusiastic but also realistic about the whole process.

All the nurses and staff [at North Shore] were kind, compassionate and helpful...All [nurses] were thorough though some felt a little inexperienced. I never felt they weren’t completely in control...The nurses lost my pap results which were sent over before I started. I was asked several times about if it was sent - to which I confirmed it was in fact sent and reviewed with the nurse - before I was asked to have it resent. A solid week. The retrieval was on a Friday morning. I was told I’d get results on Friday afternoon or Saturday morning. No one returned my calls Saturday or Sunday but I did get a call on late Monday with the results.

How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

He explained everything patiently and thoroughly. I texted him over a weekend with a question to which he responded instantly. He is very smart and has exceptional bedside manner. Dr Singer is always smiling and enthusiastic but also realistic about the whole process.

What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Ask a lot of questions as he is extremely knowledgeable but initially just goes over the more general “summary”

During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

All the nurses and staff were kind, compassionate and helpful.

Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

225 follistin, 150 menapur. Follistin was increased to 300 after 5 days. Ganarelix for 4 nights. Then the trigger of Pregnyl. Every other day for blood/sonogram the first 6 days then daily after that.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

All were thorough though some felt a little inexperienced. I never felt they weren’t completely in control but they all seemed fairly young.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Strengths: I felt looked after and cared for and they were all smart and kind. Plus the procedure went well. Weakness: it’s very difficult to get a hold of people in the office if not physically there.

Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).

9,000 per cycle plus egg storage and not including medication

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Lost paperwork
Failed to call with results

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

The nurses lost my pap results which were sent over before I started. I was asked several times about if it was sent - to which I confirmed it was in fact sent and reviewed with the nurse - before I was asked to have it resent. A solid week. The retrieval was on a Friday morning. I was told I’d get results on Friday afternoon or Saturday morning. No one returned my calls Saturday or Sunday but I did get a call on late Monday with the results.

Doctor

Tomer Singer

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

2015 - 2017, Unknown Success

Age 44 - 46

2 IUI

Donor Eggs

Poor Egg Quality

Unexplained

Ashkenazi Jewish

Income $100K - $199K

Teacher

Only Doc Seen

IVF With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

Dr Mullin is very to the point - she does not sugar coat. She gives you the results and the percentage of chance things can go the way you want them to. She never says no - but will always give you the probability of a positive wether you want to hear it or not. She is very cautious and does not get overly excited...She is fact and reality based and won't fill you up with dreams and maybes. She also does not take risks her goal is to give you one healthy baby at a time.

There are busy hours [at North Shore] so be sure to ask if it is a busy time when making your appointment - Mornings are typically a packed office. If you are going the route of donor eggs - their in house donor pool is not that big so go into that with a you can't be too choosy mindset unless you are willing to pay the extra expenses of going to an egg bank or hiring your own donor both of which can get quite costly as you will need to pay for them to go through the clinics approval process...Everyone in the office will know your name and will give you a big greeting when you arrive. The receptionist knows where everyone is in their cycle and the nurses are all fantastic. They listen and care...The nurses are fabulous at both offices - Mineola and Manhassat. They are caring and supportive and very comforting during a very difficult process. They are not the best communicators and sometimes forget to inform the rest of team about an appointment or a request you made so be sure to write down everything you discuss with them and which nurse you are talking with.

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Be sure to go there with an open mind and be prepared to hear things that might go against what you dream of. She is fact and reality based and won't fill you up with dreams and maybes. She also does not take risks her goal is to give you one healthy baby at a time.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Everyone in the office will know your name and will give you a big greeting when you arrive. The receptionist knows where everyone is in their cycle and the nurses are all fantastic. They listen and care.

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

My first cycles were IUI cycles - We were prescribed injectables (Menapur and Gonal-f). The rational for using the injectables was to get me to create as many follicles as possible due to my advanced maternal age. Although I did create follicles both of these cycles were negatives. My recent cycle was a donor egg transfer. I was prescribed oral meds - Estrace and some antibiotics. Then after the transfer, I am continuing with Estrace and Progesterone in Oil injections for about 10 weeks. We are currently pregnant and awaiting our 8 week sonogram.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

The nurses are fabulous at both offices - Mineola and Manhassat. They are caring and supportive and very comforting during a very difficult process. They are not the best communicators and sometimes forget to inform the rest of team about an appointment or a request you made so be sure to write down everything you discuss with them and which nurse you are talking with.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The clinic is clean and calming. There are busy hours so be sure to ask if it is a busy time when making your appointment - Mornings are typically a packed office. If you are going the route of donor eggs - their in house donor pool is not that big so go into that with a you can't be too choosy mindset unless you are willing to pay the extra expenses of going to an egg bank or hiring your own donor both of which can get quite costly as you will need to pay for them to go through the clinics approval process.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

All office visits went through insurance as well as my IUI cycles so I was only responsible for the co-pay. But my donor cycle was not covered under insurance at all. We were responsible for the entire cycle which when all was said and done it cost us about $32,000. We were the sole recipients of the eggs - so if you did a shared cycle it would be a bit less expensive.

Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Dr Mullin only believes in a single embryo transfer. She feels it is safer. Unless you are under age 35 and specifically request a multi embryo transfer but be prepared to hear all the risks of multi births and how it increases your chance of miscarriage.

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2019, Unknown Success

Age 32

3 IUI

2 IVF

Male Factor

Unexplained

European

Income $200K - $499K

Only Doc Seen

Doesn't Recommend

Neutral

Success w/ Doc Too early to know

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

Dr. San Roman is very warm and goes to great lengths to make you feel comfortable. However, sometimes his well-meaning jokes miss the mark—for example joking that you are ruining his statistics. ... I feel that he is too willing to try the same treatment without really changing the protocol after failed procedures. I felt I had to advocate a lot for myself for him to change our protocol when we got less that optimal results from my first egg retrieval and failed frozen transfer.

Because there is only one doctor working out of the office [Northwell Health], the wait times can be pretty long. I always gave myself at least an hour to spend at the office. The facility and equipment were always clean and sanitary. The procedures are done at the manhasset facility, which can be inconvenient for someone living in Eastern Suffolk.

How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. San Roman is very warm and took the time to explain procedures to us. He is very busy as the only doctor operating out of the office so more often than not, we met with the nurse practitioner and not the doctor. I feel that he is too willing to try the same treatment without really changing the protocol after failed procedures. I felt I had to advocate a lot for myself for him to change our protocol when we got less that optimal results from my first egg retrieval and failed frozen transfer.

What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Advocate for yourself—do your own research and press him to consider other protocols when the basic protocol does not work for you.

During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. San Roman is very warm and goes to great lengths to make you feel comfortable. However, sometimes his well-meaning jokes miss the mark—for example joking that you are ruining his statistics.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

The nursing staff is very good. They showed compassion at all stages of treatment.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Because there is only one doctor working out of the office, the wait times can be pretty long. I always gave myself at least an hour to spend at the office. The facility and equipment were always clean and sanitary. The procedures are done at the manhasset facility, which can be inconvenient for someone living in Eastern Suffolk.

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

It was an efficient-well oiled machine— you got an appointment time which staggered patients, but the wait times could still get quite long

Describe Gabe San Roman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Dr. San Roman was unwilling to transfer multiple embryos because we did PGS testing.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Lost appointments
Failed to call with results
Failed to order appropriate test
Provided conflicting information

Doctor

Gabe San Roman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Smithtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

2018, Unsuccessful

Age 30

1 IUI

Diminished Ovarian Reserve

Male Factor

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Neutral

Unsuccessful

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

Dr. Mullin spent a lot of time with me and always answered all of my questions...She explained everything in detail and gave me realistic expectations. She always made me feel hopeful. I appreciate that her approach is not aggressive and she is a doctor who likes to try the least invasive procedures first and works her way up to more Invasive treatment like ivf...tell her your concerns and ask her for her honest opinion because she’ll give it to you.

I only had an interaction with one nurse {at Northwell Health] and I found her to be the least friendly of the office. She was blunt and to the point and didn’t seem to show as much companion as other staff...For my medication I spent around $175 and my IUI was $350...Small clinic with one doctor even though she is part of a large practice. This allows you to feel like a person as opposed to a number. Everyone knows your name and the staff remembers you. Everyone is very friendly and I felt comfortable there.

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

I found Dr. Mullin to be warm and companionate but also very to the point which I appreciated it. She explained everything in detail and gave me realistic expectations. She always made me feel hopeful. I appreciate that her approach is not aggressive and she is a doctor who likes to try the least invasive procedures first and works her way up to more Invasive treatment like ivf.

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

To be honest with her and ask as many questions as you have. Tell her your concerns and ask her for her honest opinion because she’ll give it to you.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Mullin spent a lot of time with me and always answered all of my questions. I felt like I was a person and not a number. Her staff would greet me by name and always remembered who I was.

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

She did monitoring with blood and ultrasound, prescribed letrozole and a trigger shot of hcg in preparation of IUI.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

I only had an interaction with one nurse and I found her to be the least friendly of the office. She was blunt and to the point and didn’t seem to show as much companion as other staff.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Small clinic with one doctor even though she is part of a large practice. This allows you to feel like a person as opposed to a number. Everyone knows your name and the staff remembers you. Everyone is very friendly and I felt comfortable there.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

My insurance only covers office visits and consultations, not procedures. For my medication I spent around $175 and my IUI was $350.

Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2016 - 2017, Unsuccessful

Age 31 - 32

6 IUI

European

Income $50K - $99K

Only Doc Seen

Fertility Medications With Other Docs

Doesn't Recommend

Neutral

Unsuccessful

Review of

Avner Hershlag Northwell Health (FKA North Shore Long Island Jewish)

Dr. Hershlag was candid about how he felt about my weight. We feel that he diminished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.... We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.

Dr. Hershlag [at North Shore Long Island] was candid about how he felt about my weight. We feel that he diminished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.... We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.

How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Hershlag was candid about how he felt about my weight. We feel that he dinished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.

What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?

I guess be more proactive in advocating for yourself

During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?

At times he seemed caring and interested, while others it was just lets get this done. Our expressed concern with the lack of diagnoses seems to be ignored.

Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Front desk is very nice and accomodating. Billing is always willing to help. Office is clean

Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).

Iui out of pocket is 350. Most regular visits are covered under my copay. Not sure about IVF/ICSI yet, but my insurance does not cover it.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy
Provided conflicting information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

A nurse instructed me to start a medicine before a chemical pregnancy level went down to non pregnant state, medicines were called into wrong pharmacies

Doctor

Avner Hershlag

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Avner Hershlag Northwell Health (FKA North Shore Long Island Jewish)

2016 - 2019, Unknown Success

Age 28 - 31

Male Factor

European

Income $100K - $199K

Doctor

1st of 3 Docs

6 IUI With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

She’s [Dr. Mullin] very approachable, and makes you feel like a person. She always spends time answering my questions, and going through everything. I felt there were certain interventions that could have been done sooner, but I trust the process. ... Husband was sent to urologist after 2 cycles of IUI. We felt that since we had slight known male factor we should have been sent sooner.

Strengths: everyone [ North Shore] I have met is very nice, and competent. Weakness: IUIs are done at a separate office, so I’ve had different providers within the clinic do our IUIs. Each person was just as nice as the last. ... I was told my FSH was elevated one day, it felt like someone has missed telling me that. Although she didn’t seem very concerned, it was concerning to me. ...

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

She’s very approachable, and makes you feel like a person. She always spends time answering my questions, and going through everything. I felt there were certain interventions that could have been done sooner, but I trust the process.

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Come with questions

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

She’s very nice, and thorough.

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

IUI with letrazole: for timed ovulation/ IUI. Husband was sent to urologist after 2 cycles of IUI. We felt that since we had slight known male factor we should have been sent sooner. That’s our only real concern.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

Everyone is really compassionate and makes you feel like they’re rooting for you!

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Strengths: everyone I have met is very nice, and competent. Weakness: IUIs are done at a separate office, so I’ve had different providers within the clinic do our IUIs. Each person was just as nice as the last.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

IUI is covered by insurance.

Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

I believe she only does single embryo.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to convey critical information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

I was told my FSH was elevated one day, it felt like someone has missed telling me that. Although she didn’t seem very concerned, it was concerning to me.

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2019, 5 Eggs Frozen

Age 41

1 Egg Freezing

Diminished Ovarian Reserve

European

Income $200K - $499K

Doctor

1st of 2 Docs

2 Egg Freezing With Other Docs

Doesn't Recommend

Neutral

Unsuccessful

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

He [Dr. Tomer Singer] was friendly, comforting and compassionate in his interactions. I felt that he did not fully explain the treatment, and what to expect. I felt that he was negative and I don’t feel that he gave me chance to get the best possible outcome that I could have had ... Push your agenda, do your research, ask questions and look for answers. ... He was friendly and compassionate in his attitude.

The clinic [Northwell Health] is well organized overall. The staff is friendly and professional. The flow of appointments and timeliness is mostly good. I have had some recurrent problems with billing, which have certainly added stress to an already stressful time. ... The monitoring was efficient and smooth. The technician was very gently and kind, which goes a long way.

How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

He was friendly, comforting and compassionate in his interactions. I felt that he did not fully explain the treatment, and what to expect. I felt that he was negative and I don’t feel that he gave me chance to get the best possible outcome that I could have had.

What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Push your agenda, do your research, ask questions and look for answers.

During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

He was friendly and compassionate in his attitude.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

The nurses were compassionate, comforting and encouraging.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The clinic is well organized overall. The staff is friendly and professional. The flow of appointments and timeliness is mostly good. I have had some recurrent problems with billing, which have certainly added stress to an already stressful time.

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

The monitoring was efficient and smooth. The technician was very gently and kind, which goes a long way.

Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).

Copays

Doctor

Tomer Singer

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

2017 - 2018, Successful

Age 36 - 37

1 IVF

Income $50K - $99K

Doctor

Only Doc Seen

Neutral

Successful

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

He [Dr. Cohen] was great, appointments were usually very short and more the office than the doctor felt like an assembly line. Doctor was great....He was very good at explaining everything and what to expect, he explained to my mom medical husband everything from IVF to PGS. He was very gentle during the procedures for procedures that i have heard of people complaining they hurt i didn’t even feel them.... They [nurses] were great, always calling me back and answered all questions

They [North Shore -Manhasset] were great, always calling me back and answered all questions...Very busy and feels like it’s easy to get lost, wait times can also be long. The staff however tries to be as accommodating as possible. Only 1 phlebotomist which can mean a long wait time for blood work...He [Dr. Cohen] was great, appointments were usually very short and more the office than the doctor felt like an assembly line. Doctor was great.

How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He was very good at explaining everything and what to expect, he explained to my mom medical husband everything from IVF to PGS. He was very gentle during the procedures for procedures that i have heard of people complaining they hurt i didn’t even feel them.

What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Ask questions

During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He was great, appointments were usually very short and more the office than the doctor felt like an assembly line. Doctor was great.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vajida)

They were great, always calling me back and answered all questions

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Very busy and feels like it’s easy to get lost, wait times can also be long. The staff however tries to be as accommodating as possible. Only 1 phlebotomist which can mean a long wait time for blood work

Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).

About 18,000 not including medication or genetics

Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

We did PGS so only 1 transferred

Doctor

Matthew Cohen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

2015 - 2018, Successful

Age 29 - 32

2 IUI

2 IVF

PCOS

Poor Egg Quality

Recurrent Pregnancy Loss

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Fertility Medications With Other Docs

Neutral

Successful

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

Dr. Mullin is extremely smart and good at what she does. She is always thinking of different ways to make each cycle successful and goes above and beyond to try and get a positive pregnancy test. If I ever had questions I needed answered, I never had to wait more than a day for her response...If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.

This is a very big clinic with many patients and can sometimes feel like it's a revolving door, but I didn't really expect anything different. As with any other medical care, you have to be your own advocate and do your own research and ask questions. Try to become knowledgeable regarding your treatment so you can give it the best shot possible...All of the nursing staff is excellent!...If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Although most appointments were very fast, she would still answer any and all of the questions I had.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Joan)

All of the nursing staff is excellent!

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2016 - 2017, Unsuccessful

Age 33 - 34

4 IUI

Male Factor

Unexplained

South Asian

Income $200K - $499K

Only Doc Seen

Neutral

Unsuccessful

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

Dr. Singer is very personable and warm. Always smiling and very patient. His nurse practioner Molly was also great - they treated me more like a human and not just another patient.... Dr. singer was great the couple of times I met him. He performed one of my IUIs and it was the quickest and easiest one. I do wish he would have seen me more instead of the nurse practioner but I understand he is on a super busy schedule....

Dr. Singer [at North Shore Long Island Jewish] is very personable and warm. Always smiling and very patient. His nurse practioner Molly was also great - they treated me more like a human and not just another patient.... Dr. singer was great the couple of times I met him. He performed one of my IUIs and it was the quickest and easiest one. I do wish he would have seen me more instead of the nurse practioner but I understand he is on a super busy schedule..

How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. singer was great the couple of times I met him. He performed one of my IUIs and it was the quickest and easiest one. I do wish he would have seen me more instead of the nurse practioner but I understand he is on a super busy schedule.

What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Get an appt first thing in the morning or risk long wait times.

During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Singer is very personable and warm. Always smiling and very patient. His nurse practioner Molly was also great - they treated me more like a human and not just another patient.

Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

A couple of rounds of clomid but after that didn't work, we did 4 rounds of IUIs

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Molly)

Molly was really friendly and patient. I really liked her. She explained things very well.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Long wait times were annoying, but staff were otherwise very friendly.

Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).

My insurance doesn't cover fertility treatments so I had to pay out of pocket what is charged.

Doctor

Tomer Singer

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Lenox Hill

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

2020, Consult

Age 35

1 Egg Freezing

European

Income $50K - $99K

2nd of 3 Docs

2 Egg Freezing With Other Docs

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

He [Dr. Cohen] explained every thing in full. He was very informative and caring. He had a great personality and oversight. He provide great details over the procedure and after effects. We have not had the surgery yet because if COVID. But plan to go through with the surgery once elective surgeries are opened up again. ... He was very nice and had a good personality while explaining the issues.

The clinics [Northwell Health] strengths, weaknesses and anything else a new patient should know is many. They should do their homework and ask as many questions if the period as possible. It is helpful to search the internet and other forums to find other couples that had gone through similar experiences. ... There were many different types of coats associated with this.

How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He explained every thing in full. He was very informative and caring. He had a great personality and oversight. He provide great details over the procedure and after effects. We have not had the surgery yet because if COVID. But plan to go through with the surgery once elective surgeries are opened up again.

What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Ask questions.

During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He was very nice and had a good personality while explaining the issues.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

They were very helpful.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The clinics strengths, weaknesses and anything else a new patient should know is many. They should do their homework and ask as many questions if the period as possible. It is helpful to search the internet and other forums to find other couples that had gone through similar experiences.

Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).

There were many different types of coats associated with this.

Doctor

Matthew Cohen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

2018, Unsuccessful

Age 37

1 IVF

Male Factor

European

Income $100K - $199K

Business Executive

1st of 2 Docs

Strongly Recommends

Neutral

Unsuccessful

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

Dr. Singer is a great doctor, straight forward and pleasant at the same time. He worked with our situation and provided support even when the outcome wasn't what we hoped for...made sure I was always comfortable and well informed and had the support needed during the process...always available and caring...supportive and helpful during and after the treatment.

Northwell is a very welcoming environment, their offices are clean and the staff is professional while at the same time courteous. We had all our questions answered in a clear concise way, and never felt like we had to chase pertinent information. There were, however, a few times when we felt like the front desk staff and the nurses were not fully communicative with one another, and that there were some discrepancies as to what our scheduling and timetable would look like, which seemed to come from a high volume of patients.

How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Singer is a great doctor, straight forward and pleasant at the same time. He worked with our situation and provided support even when the outcome wasn't what we hoped for. The nurses at his office were great and very helpful. Everyone was supportive and helpful during and after the treatment.

During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Singer and his team were always available and caring. They made sure I was always comfortable and well informed and had the support needed during the process.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Doctor

Tomer Singer

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Tomer Singer Northwell Health (FKA North Shore Long Island Jewish)

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