Northwell Health (FKA North Shore Long Island Jewish)

10 doctors work here

Rated 7.5
Strongly recommend: 49%Neutral: 20%Don't recommend: 30%7.5
49% strongly recommend
75 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.1
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.1
7.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.2
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.4
6.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,692
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 7 offices

Bay Shore
376 East Main Street Suite 20
Bay Shore, NY 11706
Lenox Hill
100 E 77th St
New York, NY 10075
Manhasset
300 Community Dr.
Manhasset, NY 11030
Mineola
300 Old Country Rd
Mineola, NY 11501
Mount Kisco
344 East Main St
Mount Kisco, NY 10549
New York City
210 East 64th St.
New York, NY 10065
Smithtown
285 Middle Country Road
Smithtown, NY 11787
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36 patient reviews filtered by:

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2018, Unknown Success
NPS
10
NPS
10
Age 39
3 Fertility Medications
Anovulation
PCOS
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. San Roman is an amazing doctor and person. I and my partner felt at ease and well informed with him. He takes the time to get to know his patients. He was referred to me by a friend who had much success and had a baby girl with his help. I would would recommend him wholeheartedly to couples trying to conceive.... He was very meticulous with how and when to take the medication and well as the the rest of the process.
Everyone [North Shore] was super sweet and compassionate.... It wasn’t as expensive as I expected it to be, especially since we paid out of pocket.... I don’t have anything negative to say about the clinic except for the fact that it is a bit far for us. We are in Brooklyn so traveling to Long Island can be taxing and can be a bit of an inconvenience.... Dr. San Roman is an amazing doctor and person. I and my partner felt at ease and well informed with him.
How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. San Roman is an amazing doctor and person. I and my partner felt at ease and well informed with him. He takes the time to get to know his patients. He was referred to me by a friend who had much success and had a baby girl with his help. I would would recommend him wholeheartedly to couples trying to conceive.
What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Do not give up and stay positive!
During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
He was patient, kind and everyone was amazing at the office.
Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
He was very meticulous with how and when to take the medication and well as the the rest of the process.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Everyone was super sweet and compassionate.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I don’t have anything negative to say about the clinic except for the fact that it is a bit far for us. We are in Brooklyn so traveling to Long Island can be taxing and can be a bit of an inconvenience.
Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).
It wasn’t as expensive as I expected it to be, especially since we paid out of pocket.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
10
Doctor
Gabe San Roman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Smithtown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Male Factor
PCOS
Unexplained
European
Income $200K - $499K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Sje was involved with my care - which took place over the holidays - and never made me feel like a number or "just another" patient. She encouraged me to keep going with my retrieval when I considered cancelling it due to an unusual course of events during my stims phase. I went through with my retrieval only because of how much I trusted Dr. Mullin. The retrieval resulted in 9 embryos (8 PGS normal), and one current pregnancy. I would recommend Dr. Mullin to anyone in the area undergoing treatment for infertility.
Always see a doctor for monitoring [at North Shore Long Island Jewish], though sometimes not your primary doctor. Patients in satellite offices need to go to Manhassat for at least some monitoring appointments and all procedures - Manhassat is definitely busier than Mineola, but still moves fairly quickly. Had a couple of issues with billing, but they were easily resolved. Robyn, who handles insurance logistics for the Mineola office, is excellent and helped me through a really confusing insurance policy.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I met with Dr. Mullin after leaving a different clinic (from which I had serious concerns about their level of care). She was matter of fact about my potential options for treatment, but listened to me about my concerns and wishes and responded appropriately and with empathy. Sje was involved with my care - which took place over the holidays - and never made me feel like a number or "just another" patient. She encouraged me to keep going with my retrieval when I considered cancelling it due to an unusual course of events during my stims phase. I went through with my retrieval only because of how much I trusted Dr. Mullin. The retrieval resulted in 9 embryos (8 PGS normal), and one current pregnancy. I would recommend Dr. Mullin to anyone in the area undergoing treatment for infertility.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Don't be afraid to say what you want out of treatment. Dr. Mullin will listen and let you know if it's possible - she won't just push her standard treatment without explanation or consideration to your wants/concerns.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I always saw a doctor for my monitoring appointments, and often that doctor was Dr. Mullin. She was super involved in my care, and always made me feel like I was her only patient (even though that obviously wasn't the case).
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Antagonist protocol; ICSI; PGS; FET with embryo glue. 21 eggs, 19 mature, 17 fertilized, 9 day 5/6 embryos, 8 PGS-normal.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff was overall great, though I thought Mary Jane was the stronger, better organized of the two (she was wonderful).
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Always see a doctor for monitoring, though sometimes not your primary doctor. Patients in satellite offices need to go to Manhassat for at least some monitoring appointments and all procedures - Manhassat is definitely busier than Mineola, but still moves fairly quickly. Had a couple of issues with billing, but they were easily resolved. Robyn, who handles insurance logistics for the Mineola office, is excellent and helped me through a really confusing insurance policy.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Monitoring at Manhassat was generally during any window of time, definitely busier. Monitoring in Mineola was for a set time and a breeze.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
Insurance covered all procedures except PGS and embryo glue. Total out of pocket was ~$5500, excluding deductibles and coinsurance. I believe i was quoted ~17k (plus medication costs) out of pocket if I didn't have insurance. They gave me the price information very early on in the process.
Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
I strongly wanted to avoid the possibility of multiples, Dr. Mullin agreed with an eSet.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
Had to make two requests for my file to be sent to my ob - but could have been my ob offices' error, unclear! Either way not a big issue.
10
Doctor
Christine Mullin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
2 IUI
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Tomer suggested the use of Clomid to increase egg/ follicle size during my IUI cycles. Although he suggested IVF, he supported our decision to try IUI first. He provided what information he had it turns of financial information for IVF but still respected our decision to try IUI...Dr. Tomer Singer was extremely warm and friendly. Although he was very honest and realistic with his expectations and possible outcomes, it was done with empathy and compassion..
Nursing staff [at North Shore] greeted you by name during visits and responded to questions or concerns in a timely fashion. They are very friendly and made you feel comfortable when asking questions or when i called to inform of failed IUI cycle...Location and hours are extremely accessible and convenient. I was even able to reach someone during holiday hours, Christmas eve...Nursing staff assisted in locating trigger shot at a lower price since the shot was not covered by insurance.
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Singer was very candid when meeting with my husband and i . However, he was sympathetic and kind when addressing our situation and gave us all of our options even if success rates were low. As a man, he was able to support and reassure my husband who was reluctant to receive treatment for our infertility or even attend an appointment. He consistently reassured us and gave us support during our failed cycles.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Continue to practice with care, love and compassion.
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Tomer Singer was extremely warm and friendly. Although he was very honest and realistic with his expectations and possible outcomes, it was done with empathy and compassion. His office is very inviting and welcoming.
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr. Tomer suggested the use of Clomid to increase egg/ follicle size during my IUI cycles. Although he suggested IVF, he supported our decision to try IUI first. He provided what information he had it turns of financial information for IVF but still respected our decision to try IUI. I came in and did blood work and then used the trigger shot to ovulate. Insemination was done about 36 hours post trigger shot the first cycle and about 26 hours post trigger shot the second cycle (my recollection of the timing may be off). Unfortunately both cycles did not result in pregnancy.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Nursing staff greeted you by name during visits and responded to questions or concerns in a timely fashion. They are very friendly and made you feel comfortable when asking questions or when i called to inform of failed IUI cycle.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Location and hours are extremely accessible and convenient. I was even able to reach someone during holiday hours, Christmas eve.
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
All IUI procedural costs were covered by my insurance except for co pays. Nursing staff assisted in locating trigger shot at a lower price since the shot was not covered by insurance.
10
Doctor
Tomer Singer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
9
NPS
9
Age 37 - 38
3 IUI
1 IVF
PCOS
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hershlag has wonderful bedside manner. He answers all of your questions and tries to make you feel very comfortable. When I first started going to his office he did all of my examinations, not a technician...The day I received the news that my first cycle of IVF didn't work, I was expecting the phone call from one of the nurses, however it was a pleasant surprise to hear him on the other end of the line. He was very sympathetic and I was happy that he took the time to break the news to me. I also like the fact that he's honest and doesn't try to sugarcoat anything.
The nursing staff [at North Shore] is fantastic. They answered my numerous questions without hesitation. I had a few meltdowns during some visits and they were very compassionate and tried their best to help me get through them...I was suppose to receive a phone call with blood results on whether or not I needed to start birth control to start a cycle. I didn't receive the phone call, and by the time a nurse got back to me it was too late to start.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag has wonderful bedside manner. He answers all of your questions and tries to make you feel very comfortable. When I first started going to his office he did all of my examinations, not a technician. This was a nice change from my last RE. I have seen almost all of the doctors at this practice, and they are all wonderful. The day I received the news that my first cycle of IVF didn't work, I was expecting the phone call from one of the nurses, however it was a pleasant surprise to hear him on the other end of the line. He was very sympathetic and I was happy that he took the time to break the news to me. I also like the fact that he's honest and doesn't try to sugarcoat anything.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He has a crazy schedule, so you have to be flexible.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr.Hershlag takes the time to answer any questions and his gentle persona makes you feel very comfortable through stressful times.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I'll be honest, it was all so very overwhelming that I am not sure of the specifics. I trusted that he knew what to do because he was highly recommended, and I just did everything they told me.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Cathy and Jenny)
The nursing staff is fantastic. They answered my numerous questions without hesitation. I had a few meltdowns during some visits and they were very compassionate and tried their best to help me get through them. They are very knowledgeable about medications and procedures, as they should be, however they explained it in a simple manner for me to understand. They really made a stressful and scary time a lot easier.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinics reception staff is outstanding. They are always personable and know you on a first name basis. They try to accommodate you any way they can. The one weakness here is the billing department. Latarsha is wonderful, however other people need to be trained better. I believe you shouldn't sit with a client and quote prices of procedures unless your 100% sure of what you're saying... This is a very stressful time, and false information only makes it that much harder.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I was suppose to receive a phone call with blood results on whether or not I needed to start birth control to start a cycle. I didn't receive the phone call, and by the time a nurse got back to me it was too late to start. I guess everything happens for a reason. This situation has been addressed at the clinic.
9
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Unknown Success
NPS
9
NPS
9
Age 28 - 29
2 IUI
1 IVF
PCOS
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Tomer Singer] is great and very detailed, but sometimes I did feel his practice was getting so big and there were too many patients for him. But when I had complications he was amazing and called to check in on the weekends and at night.... The front desk staff is great and the techs are amazing! The really treat you as a individual. Morning Apts always are on time and quick but the afternoon Apts always ran late
He [Dr. Tomer Singer] is great and very detailed, but sometimes I did feel his practice was getting so big and there were too many patients for him. But when I had complications he was amazing and called to check in on the weekends and at night.... The front desk staff [at North Shore Long Island Jewish] is great and the techs are amazing! The really treat you as a individual. Morning Apts always are on time and quick but the afternoon Apts always ran late
How was your experience with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
He is great and very detailed, but sometimes I did feel his practice was getting so big and there were too many patients for him. But when I had complications he was amazing and called to check in on the weekends and at night.
What's one piece of advice would you give a prospective patient of Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
Ask a lot of questions
During treatment, were you treated like a number or a human with Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish)?
it is a great experience because it is such a small office and you really get to know the staff
Describe the protocols Tomer Singer used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Clomid for the iui to make me ovulate since I have pcos and then low dose of the injections for the retrieval because I was at high risk of ohss
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The RNs were friendly and always available to speak. They were helpful with the injections teaching as well
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The front desk staff is great and the techs are amazing! The really treat you as a individual. Morning Apts always are on time and quick but the afternoon Apts always ran late
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Very efficient
Describe the costs associated with your care under Tomer Singer at Northwell Health (FKA North Shore Long Island Jewish).
My insurance covered 80%of each round but the drugs were expensive one round of IVF was around $6000 out of pocket
Describe Tomer Singer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
He would rather transfer one at a time but was not opposed to two
9
Doctor
Tomer Singer
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Lenox Hill
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 31 - 32
2 IUI
Ashkenazi Jewish
Income $50K - $99K
Operations
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He genuinely cares about each patient, however, he reminded us of Sheldon Cooper on big bang theory - genius with limited social interaction skills. That being said, we would definitely go back to him in the future and recommend him to anyone looking.
Strength -At major hospital Weakness - Difficult to get to, had to drive...Whenever we were unsure of how to proceed, the nurses were kind and patient and made sure calls were returned in a timely manner. They more than made up the lack of bedside manner of Dr. Cohen...He was very down to earth and explained things to us at every turn. He is definitely a little quirky, but was patient with us and treated us like mature adults, never talking over our heads. Would definitely recommend him and his staff to anyone looking
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was very down to earth and explained things to us at every turn. He is definitely a little quirky, but was patient with us and treated us like mature adults, never talking over our heads. Would definitely recommend him and his staff to anyone looking
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
His social interaction skills are limited, but he more than makes up for it with his genius. In the end, as long as you get your baby, do you really care that you were treated by Dr. Spock?
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He genuinely cares about each patient, however, he reminded us of Sheldon Cooper on big bang theory - genius with limited social interaction skills. That being said, we would definitely go back to him in the future and recommend him to anyone looking.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Whenever we were unsure of how to proceed, the nurses were kind and patient and made sure calls were returned in a timely manner. They more than made up the lack of bedside manner of Dr. Cohen
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strength -At major hospital Weakness - Difficult to get to, had to drive
10
Doctor
Matthew Cohen
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unknown Success
NPS
10
NPS
10
Age 38 - 40
3 IUI
3 IVF
Male Factor
Unexplained
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. San Roman never makes you feel like just a statistic, he is always patient, kind and listens to your concerns. He tells you exactly what the course of treatment will be and what the chances are of success...
CLEANLINESS. This [North Shore Long Island Jewish - Smithtown] office is clean ALL THE TIME. The staff is compassionate and friendly and the appointment times are always in line with what fits your schedule...
How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. San Roman never makes you feel like just a statistic, he is always patient, kind and listens to your concerns. He tells you exactly what the course of treatment will be and what the chances are of success.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
CLEANLINESS. This office is clean ALL THE TIME. The staff is compassionate and friendly and the appointment times are always in line with what fits your schedule.
10
Doctor
Gabe San Roman
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Smithtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 26
1 IVF
PCOS
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Cohen] was great at patience -- he always sat down, he never made me feel like he was in a rush, he always remembered me, he always answered all of my questions even if they sounded insane, he was always very compassionate when I would freak out, he was always ready to move on when I moved on and never pressured me into anything.
Strengths: it was comfortable, clean, efficient. There were two specific ladies in the reception area who were absolute angels. Weaknesses: sometimes we waited a very long time...No one told me that I wasn't allowed to take advil during treatments until after I took a lot for backache. No one told my husband when he was supposed to start his antibiotics for the IVF cycle, so he never took them. When I called the nurse to ask how my embryos were developing , they read me the results from the day before instead of from that day so I was panicking about the lack of development. They didn't tell us until very last minute (a week before our scheduled IUI) that my husband would need to get re-tested for genetic diseases and then the doctor (not Dr. Cohen) criticized me and my husband because my husband didn't accompany me to the first appointment where he claims he would have remembered to tell him.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was great at patience -- he always sat down, he never made me feel like he was in a rush, he always remembered me, he always answered all of my questions even if they sounded insane, he was always very compassionate when I would freak out, he was always ready to move on when I moved on and never pressured me into anything.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Even if he seems a little cold at first, it's not a real coldness, it's just a personality. He's very kind and warm.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was the kindest doctor. He had a ton of patience, always waiting until I asked all of my questions. He always told me all of the facts and didn't keep me guessing or waiting.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
By the time I switched to Dr. Cohen, I had already been on 2 failed cycles of chlomid. I switched over to him to try an IUI - he upped my dosage of chlomid because I was only producing 1 egg a month with it, and we scheduled 2 timed IUIs with injections. I did that twice. I didn't want to do a third because my 2nd IUI was too hard for me and he didn't pressure me to try again even though he said 4 IUIs are standard. We moved onto IVF and it was successful.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Some of them were great - really helpful and compassionate and clear. Other nurses were a little rougher or impatient. A few nurses forgot to tell us some medications that we were supposed to use or not allowed to use. One nurse also read me the wrong report about my embryo development so I experienced a traumatic few days where I thought none of my embryos were developing normally. But there were a few really nice ones.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths: it was comfortable, clean, efficient. There were two specific ladies in the reception area who were absolute angels. Weaknesses: sometimes we waited a very long time
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
I went in early in the morning before work so I didn't usually have very long lines. Sometimes I walked right in for blood work and stepped directly into the room for a sonogram. Other times there was a little bit of a longer wait but it was never terrible.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
IUI I believe was a bit less than $500, IVF medication I think was around $12k, IVF processes was around $14k but we got $4k back.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
No one told me that I wasn't allowed to take advil during treatments until after I took a lot for backache. No one told my husband when he was supposed to start his antibiotics for the IVF cycle, so he never took them. When I called the nurse to ask how my embryos were developing , they read me the results from the day before instead of from that day so I was panicking about the lack of development. They didn't tell us until very last minute (a week before our scheduled IUI) that my husband would need to get re-tested for genetic diseases and then the doctor (not Dr. Cohen) criticized me and my husband because my husband didn't accompany me to the first appointment where he claims he would have remembered to tell him.
10
Doctor
Matthew Cohen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2013, Successful
NPS
10
NPS
10
Age 32
European
Business Executive
2nd of 2 Docs
4 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Hershlag] will exhaust every possible option to get you pregnant!....Caring, compassionate, thoughtful, knowledgeable...I have twins to prove it (let me note that Dr. H was adamant about transferring one embryo.) My husband and I had been through the ringer at that point and this IVF cycle was our last. Mentally and physically my body could not handle it. BUT I pushed and Dr H obliged begrudgingly and said we would most certainly have twins and as long as I knew all the risks he would not transfer more than two embryos so don't even think about it....
The whole establishment [at North Shore Long Island Jewish Fertility] knew what they were doing. I have twins to prove it (let me note that Dr. H was adamant about transferring one embryo.) My husband and I had been through the ringer at that point and this IVF cycle was our last. Mentally and physically my body could not handle it. BUT I pushed and Dr H obliged begrudgingly and said we would most certainly have twins and as long as I knew all the risks he would not transfer more than two embryos so don't even think about it....
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Caring, compassionate, thoughtful, knowledgable. The whole establishment knew what they were doing. I have twins to prove it (let me note that Dr. H was adamant about transferring one embryo.) My husband and I had been through the ringer at that point and this IVF cycle was our last. Mentally and physically my body could not handle it. BUT I pushed and Dr H obliged begrudgingly and said we would most certainly have twins and as long as I knew all the risks he would not transfer more than two embryos so don't even think about it.... Three weeks later an ultra sound confirmed two sacks were there. Every single person I meet that is in this situation gets referred to him. Honestly, he is just the best at what he does.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He will exhaust every possible option to get you pregnant!
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Like I was the only patient he had.
10
Doctor
Avner Hershlag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2013, Successful
NPS
9
NPS
10
Age 33
2 IUI
Anovulation
PCOS
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Hershlag is very knowledgeable and explained every step throughout the process...He ended every session with a hug which I appreciated
It is typical to have to wait over an hour for an appointment even if you are the first appointment of the day.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He was very thorough and explained everything throughout the process.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared to wait a long time in the waiting room. He's great so it's worth it.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Hershlag is very knowledgable and explained every step throughout the process. He also thoroughly answered any questions that we had. He ended every session with a hug which I appreciated. However, the wait times in his office are unbearable! It is typical to have to wait over an hour for an appointment even if you are the first appointment of the day.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Carol)
She was so sweet and funny. I know some other patients at the clinic and everyone raves about how great she is.
9
Doctor
Avner Hershlag
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010, Successful
NPS
10
NPS
10
Age 30
1 IUI
Income $500K
Lawyer
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
...warm, knowledgeable, and interested in my questions and concerns...My husband was reluctant to do a varicocele procedure, and Dr. Hershlag was very supportive of this and did not push. ... I found him to be excellent; extremely compassionate and caring, and like someone who truly loves what he does. When I had trouble finding a doctor in NYC to do certain testing on my husband due to his varicocele, he was extremely helpful and recommended some others
I called the office [Northwell Health (formerly North Shore Long Island Jewish)] several times with crazy nervous questions and they were always extremely kind and helpful... Although to a certain extent I felt like a number in his office because there were so many people coming in and out of the office, I got the sense that this is how it is in all clinics. ...
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Again, I had some personal connection to Dr. Hershag since he was a friend of a friend, but I found him to be excellent; extremely compassionate and caring, and like someone who truly loves what he does. When I had trouble finding a doctor in NYC to do certain testing on my husband due to his varicocele, he was extremely helpful and recommended some others. I did have one appointment with one other doctor when Dr. Hershlag was on vacation, and he was also very nice. My husband was reluctant to do a varicocele procedure, and Dr. Hershlag was very supportive of this and did not push. We did one round of clomid which did not result in ovulation, and so they adjusted the clomid and on the second round I did ovulate and we did an IUI which was successful. Dr. Hershlag monitored me for the next 6 weeks or so, and during that time I called the office several times with crazy nervous questions and they were always extremely kind and helpful. Another plus for me was that I did not feel he pushed unnecessary procedures on me just to make money, which I have found with other doctors.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Nothing- I really had a wonderful experience.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I did know Dr. Hershlag through friends of my parents, so I'm not sure whether my experience was representative, but I always found him to be warm, knowledgeable, and interested in my questions and concerns. Although to a certain extent I felt like a number in his office because there were so many people coming in and out of the office, I got the sense that this is how it is in all clinics.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
First he did testing on both partners. As my issue was lack of ovulation, we decided to tackle that first and we started on clomid. After first round did not work, he increased dosage and I did ovulate the second round. I came in every day around that time to see whether I had ovulated, and I got two shots (profesterone?) to make me ovulate. I also did IUI on three successive days. When I came in two weeks later, I had a positive pregnancy test. I then needed to come back once a week until a heartbeat was detected (around six weeks).
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
I honestly can't remember. I remember them being very nice.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
I paid a copay each time but otherwise was completely covered by insurance.
10
Doctor
Avner Hershlag
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5