Northwell Health (FKA North Shore Long Island Jewish) page 1

Dr. Chang managed my expectations in a very realistic, but compassionate way. She educated me on the science and process that needs to occur in a way that was very easy to understand. She was easy to reach if I had any questions or concerns. She helped make this process Very relaxed...was extremely optimistic because she was able to show me what the science shows for my age...always around if I had any questions or concerns and always had a solution to any question I had...

[Northwell Health] Only area for improvement is trying to get in touch w front desk to schedule appointments. I eventually realized it was best to schedule all my appointments for the week while I was in the office to avoid having to call every time. The calls usually goto an answering service...[nurses] went above and beyond to ensure I was in the loop at all times with my plan of care. They continuously told me to reach out whenever if I ever had questions or concerns which totally put me at ease...

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

My consultation with Dr. Chang was extremely optimistic because she was able to show me what the science shows for my age. She was supportive and managed my expectations while giving me an understanding of what the whole process entails so that I had time to think about it, and prepare myself mentally. The process was very relaxed and chill. Dr. Chang was always around if I had any questions or concerns and always had a solution to any question I had.

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Nothing! As long as you continue to be transparent with patients about the process, and the way they will feel you are golden.

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Once I came off birth control, and had two natural cycles, I came in to see how many follicles I had. since I was at baseline and so was my bloodwork, We proceeded to the standard protocol for stimulation. My doses for gonal f, menopur, cetrotide, novarel and lupron were all standard doses. We even thought about doing retrieval a little on the earlier side however, Dr. Chang was most comfortable with waiting a few more days so that the outcome was a bit More favorable. Even though I ran out of Cetrotide, Dr. Chang was able to find the yes and allow me to use one of their doses, and I just replaced it with my own at a later date.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ashley Davis and Hannah)

Ashley & Hannah went above and beyond to ensure I was in the loop at all times with my plan of care. They continuously told me to reach out whenever if I ever had questions or concerns which totally put me at ease! They were also just so supportive and genuinely curious with how I was doing. Ashley C was my nurse day of egg retrieval and she was so efficient! She even told me what to expect upon walking into the OR (room will be cold, you’ll see equipment bright lights etc) that was amazing for getting me mentally prepared! The OR team that day maintained my privacy and comfort so wonderfully. Maryjane recovered me and again was efficient caring and even got me cheese its ! Only area for improvement is trying to get in touch w front desk to schedule appointments. I eventually realized it was best to schedule all my appointments for the week while I was in the office to avoid having to call every time. The calls usually goto an answering service.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

+ check in kiosks and being able to fill out paperwork ahead of time online. Office is Beautiful, clean, visits were QUICK - phone Tree and scheduling appts could be optimized better. I always felt like I was bothering Front desk staff / they were not the most welcoming people

Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).

$40 co pay Meds cost $970 and insurance covered the rest

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2021 - 2023, Unknown Success

Age 38 - 40

2 IUI

2 IVF

Male Factor

Unexplained

East Asian

Income $200K - $499K

Nurse or HC Services

Only Doc Seen

Doesn't Recommend

Success w/ Doc Not sure

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

Dr.Rausch seems nice and she is data driven. I appreciate how she does not sugar coat and she will tell you how it is. I just wished her communication between patients was more accessible...The three failed transfers that I had, Dr.Rausch never called me. The nurse called to give results. And when I wanted to speak with Dr.Rausch I needed to make an appointment with her.

The clinic seems very disorganized. Very difficult get someone on the phone. You call and leave messages and they call you back hours later. Lots of phone tag. Sometimes I don't even get a return call till the next day. They also don't check their email daily so if you email them you may not get a response till days later...Be prepared to ask questions and advocate for yourself. No one will hold your hand there. If you are not on top of them, you will get lost.

How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Be prepared to ask questions and advocate for yourself. No one will hold your hand there. If you are not on top of them, you will get lost.

During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

The three failed transfers that I had, Dr.Rausch never called me. The nurse called to give results. And when I wanted to speak with Dr.Rausch I needed to make an appointment with her.

Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

After my second failed FET, she suggested doing a Reciptiva, ERA, Emma, Alice biopsy. She said the data isn't there but it would hurt to test. She also did RPL labs after my spontaneous pregnancy.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ying and Vahida)

Most nurses there seemed nice. Some were better than others. Vahida really goes out of her way to help you.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

Some days the wait is short, some days the wait is long like an hour.

Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).

Most of my cycles where covered by insurance except my last FET which was $4,500.

Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

For pgt tested embryo she would only transfer one at a time. Not sure for untested embryos.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

For my first FET I was doing a natural transfer. I've been going to the clinic daily for morning monitoring and bloodwork and not one person mentioned to me I will need supplemental progesterone. So the day before transfer which was a Saturday, a covering nurse calls to tell me to start progesterone that night and by that time, my pharmacy was closed. So I was unable to start the progesterone that evening. There was another incident with my third medicated FET when I was unable to answer the phone regarding my PIO dose and when I called back the nurse wasn't sure if I needed 1ml or 1.5ml. Also when I had RPL labs drawn,my initial results came back abnormal but they repeated 2 days later and the results were normal.. so it must have been a lab error. You will not view results, there is no portal. And they do not email you results unless you ask for it everytime. We never got results from my husband second semen analysis until I had another consult with Dr.Rausch few months later. I was also never told I had a chaotic embryo till months later.

Doctor

Mary Rausch

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

2021 - 2022, Unknown Success

Age 33 - 34

2 IUI

1 IVF

PCOS

Recurrent Pregnancy Loss

Ashkenazi Jewish

Income $100K - $199K

Teacher

Only Doc Seen

Doesn't Recommend

Success w/ Doc Not sure

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

She [Dr. Christine Mullin] is very smart but wasn’t very hands on until I did ivf. Then she was very hands on, but would still have other doctors do other procedures. She would explain information only on person otherwise would have to talk to nurse practitioner or nurses...he would do single transfers since they were tested...For iuis, she wouldn’t use injectable’s because of pcos and for ivf she started with try low and slow process.

[Northwell Health] Strengths is timeliness with giving back results, communication within 24 hours, provide information about process if asked. weakness is no online way to communicate, same cookie cutter procedures, if do not ask question then won’t provide information...The nursing staff is wonderful. They really make you feel like a person. The nurse practitioner has moments of not tie warmest bedside manner and also have to advocate, but the staff really makes you feel cared for during such a stressful process.

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

She is very smart but wasn’t very hands on until I did ivf. Then she was very hands on, but would still have other doctors do other procedures. She would explain information only on person otherwise would have to talk to nurse practitioner or nurses.

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Come with detailed questions and be thorough when advocating for yourself.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Felt like a combination depending on the scenario. Sometimes feel like just another number and do the same procedures but if I follow up and advocate, then can feel more like a person.

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

It depends on the scenario. For iuis, she wouldn’t use injectable’s because of pcos and for ivf she started with try low and slow process.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Maryjane)

The nursing staff is wonderful. They really make you feel like a person. The nurse practitioner has moments of not tie warmest bedside manner and also have to advocate, but the staff really makes you feel cared for during such a stressful process.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Strengths is timeliness with giving back results, communication within 24 hours, provide information about process if asked. weakness is no online way to communicate, same cookie cutter procedures, if do not ask question then won’t provide information

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

Available before work but still had to get there a certain time to be seen before work ended.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

A lot was covered under insurance but other than that, seems like standard prices.

Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

She would do single transfers since they were tested.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy
Failed to order appropriate test
Provided conflicting information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

I had to ask if certain bloodwork would be done and follow up about medications sent in for prescriptions.

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2017 - 2022, Unsuccessful

Age 44 - 49

2 IVF

Donor Eggs

Diminished Ovarian Reserve

Poor Egg Quality

Uterine Fibroids

Black or African-American

Income $50K - $99K

Operations

Only Doc Seen

Donor Sperm

Strongly Recommends

Unsuccessful

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

He [Dr. Matthew Cohen] handled me with delicate hands. He knew that I had a very hard uphill battle, with my advance age and he let me down easy...He is very good at what he does and I feel safe working with him. I feel that I am not being lied to just to get my money. I have referred a close friend and her husband to Dr. Cohen, who was also going through infertility. They had a successful outcome with the doctor.

My only problem with the [Northwell Health] clinic is, its very hard to get the receptionist on the phone to try to schedule an appointment or get information on which covering doctor is in on that day. I often leave messages and the receptionist stills does not call me back. That’s why I call my nurse on their direct line...nursing team was very encouraging. Holding my hand throughout the entire process. They always took my calls and made themselves available to me whenever I needed them.

How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He is very good at what he does and I feel safe working with him. I feel that I am not being lied to just to get my money. I have referred a close friend and her husband to Dr. Cohen, who was also going through infertility. They had a successful outcome with the doctor. Their baby will turn 1 this June 2022.

What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Only to be patient with him.

During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He handled me with delicate hands. He knew that I had a very hard uphill battle, with my advance age and he let me down easy.

Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

We used Gonal-F, Menopur and Cetrotide during both of my cycles. I must say that I got very good results with them. Dr. Cohen was able to retrieve a total of 19 eggs in all and created 6 embryos. Unfortunately because of my advance maternal age, my embryos were not viable.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Mary Ann)

His nursing team was very encouraging. Holding my hand throughout the entire process. They always took my calls and made themselves available to me whenever I needed them.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

My only problem with the clinic is, its very hard to get the receptionist on the phone to try to schedule an appointment or get information on which covering doctor is in on that day. I often leave messages and the receptionist stills does not call me back. That’s why I call my nurse on their direct line.

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

Every time I did a cycle I would make my appointments for the morning. Around 7:30 am. Usually I would be seen within 15 minutes of my appointment and it often went smoothly. Even before Covid-19, the clinic was not really crowded.

Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).

Because I have my co-payments totaled $5,000. But my insurance does not cover IVF medication which totaled $10,000. And it does not cover donor egg, which totaled $15,000. And genetic testing totaled and additional $5,000.

Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Because I did not have any viable embryos, we did not have a transfer. But we did do a transfer with donor eggs, which was not successful.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Provided conflicting information
Lost or damaged samples

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

They accidentally threw out the sperm sample. They were supposed to freeze the sample after analyzing it, not throw it out.

Doctor

Matthew Cohen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

2022, Consult

Age 37

Income $500K+

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Susan McClelland Maxwell Northwell Health (FKA North Shore Long Island Jewish)

For Dr. Maxwell herself, I have only met her twice...I have a pretty good impression on her. She is very patient and willing to spend time with me to answer my question...I came in for embryo banking, and decided to drop out the process after two visits...I would suggest them to avoid her at the UES location,

The [Northwell Health] team is the main reason that I decided to drop out the process. The overall impression I got from her team including her assistant, her insurance coordinator and her nurse is that you need to CHASE them for things even for things that they promised, such as give you a call or send you some instructions.

How was your experience with Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?

For Dr. Maxwell herself, I have only met her twice since I decided to drop out from the process early due to her team. I have a pretty good impression on her. She is very patient and willing to spend time with me to answer my question.

What's one piece of advice would you give a prospective patient of Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?

I would suggest them to avoid her at the UES location, since the nursing and admin team are horrible.

Describe the protocols Susan McClelland Maxwell used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I came in for embryo banking, and decided to drop out the process after two visits.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish).

The team is the main reason that I decided to drop out the process. The overall impression I got from her team including her assistant, her insurance coordinator and her nurse is that you need to CHASE them for things even for things that they promised, such as give you a call or send you some instructions. If you don't chase them, they won't do it. Two things lead to my decision to drop out. 1) Her insurance coordinator: I have two different insurances (primary and secondary), so finding out if I have coverage is tricker than most people. I called this person one month before my planned cycle to see if I have coverage and she promised to get back to me once she spoke with the insurance company. However she never called back. I have to chase her for days when my cycle start date approaching. And I only heard back from her the day before I need to get my bloodwork and start my medication, and she was still not clear about my coverage at that time. 2) Her nursing team is not better either. I showed up for my bloodwork since I really wanted to proceed with my procedure, and her nurse promised to give me a call to tell me if I am ready for the medication the same day. However, she never called me either. I emailed her to follow up in the afternoon and only found out she is out of the office. The whole process gave me a lot of anxiety and upsetting moments. I feel like even I were to proceed, with such careless treatment from her team, I am not sure what the end result would be. But dropping out from the procedure is also costly and painful, since I already spent months on her team and paid thousands out of pocket for all kinds of testing, and now I need to start all over again.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

I chose this clinic since it is very close to what I live. I am not sure about other branches, but from my experience, the staff from the UES is not so good.For more information, please see my previous comment.

Describe the costs associated with your care under Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish).

For embryo banking, the procedure is about $10,500, medication is depend on how much you will use, around $5,000-$7,000.

Describe Susan McClelland Maxwell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

I haven't got to that point yet.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

Please see my previous comment about the staff.

Doctor

Susan McClelland Maxwell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Susan McClelland Maxwell Northwell Health (FKA North Shore Long Island Jewish)

2022, 14 Eggs Frozen

Age 33

1 Egg Freezing

Income $100K - $199K

Nurse or HC Services

1st of 3 Docs

Strongly Recommends

Successful

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang is very personable, compassionate, and has excellent bedside manner. At my appointments Dr. Chang always took her time and never rushed through exams. She made sure all my questions were answered before leaving the room. She also took the time to explain to me what she was seeing on the ultrasound, which was so helpful and reassuring...She took the time to explain everything thoroughly to me and encouraged me to ask questions. She made me feel like a friend rather than a patient...

I felt like each team member in the clinic [Northwell Health] truly cared about my treatment and the success of my cycle. Everyone was very friendly and respectful...Monitoring was from 7am-9am. I would have my bloodwork drawn first and then I would immediately go to a room for my ultrasound. I never had to wait long for my ultrasound. Everything seemed organized...The nurses were excellent! Very compassionate, knowledgeable, and organized...

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Chang is very personable, compassionate, and has excellent bedside manner. At my appointments Dr. Chang always took her time and never rushed through exams. She made sure all my questions were answered before leaving the room. She also took the time to explain to me what she was seeing on the ultrasound, which was so helpful and reassuring. I never felt like "just a number" with Dr. Chang. I felt like she truly cared about the success of my egg freeze cycle. I would highly recommend her to anyone who is considering moving forward with fertility treatment.

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

GO TO DR. CHANG! You will not regret choosing her as your REI doctor.

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Chang listened to all of my concerns and answered all of my questions at each appointment. She has excellent bedside manner and never rushed through her appointments. She took the time to explain everything thoroughly to me and encouraged me to ask questions. She made me feel like a friend rather than a patient.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

The nurses were excellent! Very compassionate, knowledgeable, and organized. The nurses made me feel excited to come for my next appointment.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

I felt like each team member in the clinic truly cared about my treatment and the success of my cycle. Everyone was very friendly and respectful. My entire experience was wonderful. I would recommend the clinic and Dr. Chang to my friends and loved ones, as well as anyone who is interested in moving forward with fertility treatment. You will not regret it!

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

Monitoring was from 7am-9am. I would have my bloodwork drawn first and then I would immediately go to a room for my ultrasound. I never had to wait long for my ultrasound. Everything seemed organized.

Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).

I had insurance coverage for my cycle.

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2022, Successful

Age 39

Ashkenazi Jewish

Income $500K+

Sales Representative

2nd of 2 Docs

IVF With Other Docs

1 Egg Freezing With Other Docs

1 Embryo Freezing With Other Docs

Strongly Recommends

Successful

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang is compassionate, knowledgable and an all around great doctor...She always took the time to answer any and all questions. She spent as long as needed with me during every appointment - I never felt rushed. Beyond that, she was always responsive over email to any additional questions or concerns I shared outside of appointments...was always available, understanding and worked with us to evolve our plan to be the best one for us...

All of the nurses [at Northwell Health] were compassionate and accessible. Similar to Dr. Chang - they always took the time to chat with me and answer any questions I might have...The overall clinic was great - everyone is accessible. Most appointments throughout the process are during morning 7-9 office hours. I never had to wait long and always felt like a human, specific case rather than a random patient that was being churned through a process..

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Chang is compassionate, knowledgable and an all around great doctor. We encountered a few bumps in the road along our fertility journey and Dr. Chang was always available, understanding and worked with us to evolve our plan to be the best one for us. I felt like she was treating me rather than following a blueprint and cannot recommend her enough.

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Be honest with Dr. Chang - no question is silly and she will always take the time to talk to you.

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Chang was the absolute best. She always took the time to answer any and all questions. She spent as long as needed with me during every appointment - I never felt rushed. Beyond that, she was always responsive over email to any additional questions or concerns I shared outside of appointments.

Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

We initially started to build my lining with estrace and I did not respond as well as Dr. Chang had hoped. She outlined the options - trying a transfer or starting over with a new protocol. We discussed the pros/cons and ultimately decided to cancel that cycle and try again. The next time we used a modified natural cycle leveraging letrozole and had significant improvement which gave us more confidence to transfer.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ashley)

All of the nurses were compassionate and accessible. Similar to Dr. Chang - they always took the time to chat with me and answer any questions I might have.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The overall clinic was great - everyone is accessible. Most appointments throughout the process are during morning 7-9 office hours. I never had to wait long and always felt like a human, specific case rather than a random patient that was being churned through a process

Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).

I was covered under Progeny insurance and had minimal out of pocket costs

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2022, Successful

Age 35

1 IVF

Endometriosis

Tubal Blockage

Ashkenazi Jewish

Income $100K - $199K

2nd of 5 Docs

6 IUI With Other Docs

4 IVF With Other Docs

Strongly Recommends

Successful

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang was wonderful, very sweet. She listened to all my concerns and needs. She read all my files, years worth of information. Agreed to things I wanted to do, and didn’t force a protocol on me that I wasn’t comfortable with. Always available to talk, even called or emailed to check up on me. She is absolutely by far one of the best doctors I have had, I have been to 5 others, and only 1 other was as good as her...

It is not a a big clinic [Northwell Health], so you don’t feel like just a number like other bigger clinics. You are seen pretty quickly, you do not have to wait and everything is run smoothly. It is clean, nice and organized...All [nurses] were wonderful and caring! Always available to talk about anything and everything...Morning monitoring was 7-. They are very efficient, and accommodating if you are late they don’t turn you away like other clinics I have been at...

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Use her! She has your best interest at heart!

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

She took the time to get to know me, read all of my files which are years worth of information. Cared about what I wanted, followed up with me on multiple occasions when I was not expecting it. She is kind and warm and am so glad To have had her as my doctor.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

All were wonderful and caring! Always available to talk about anything and everything!

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

It is not a a big clinic, so you don’t feel like just a number like other bigger clinics. You are seen pretty quickly, you do not have to wait and everything is run smoothly. It is clean, nice and organized.

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

Morning monitoring was 7-. They are very efficient, and accommodating if you are late they don’t turn you away like other clinics I have been at.

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2022, Unknown Success

Age 42

3 IUI

Endometriosis

Poor Egg Quality

Uterine Fibroids

Ashkenazi Jewish

Income $200K - $499K

3rd of 3 Docs

1 IVF With Other Docs

1 Egg Freezing With Other Docs

Donor Eggs With Other Docs

Donor Sperm

Strongly Recommends

Success w/ Doc Too early to know

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

She [Dr. Mullin] was kind caring and considerate of my needs. I shared that i had a previously negative experience that resulted in some fear related to meeting a new doctor. She made me safe and heard. I really appreciated the care i am receiving from her...She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding...

The strengths that this office [Northwell Health] is that they are prompt, knowledgeable and flexible. If I had to address a weakness it would be that they are very full and sometimes you have to wait passed your appointment time. Also, the financial staff is wonderful...[nursing staff is] Timely, gentle ,caring...Dr. Mullins is open, honest , caring and understanding. She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding.

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Mullins is open, honest , caring and understanding. She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding.

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Know that you are getting great care with her and to be honest about your fertility journey.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

She was kind caring and considerate of my needs. I shared that i had a previously negative experience that resulted in some fear related to meeting a new doctor. She made me safe and heard. I really appreciated the care i am receiving from her.

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I do not remember

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

Timely, gentle ,caring

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The strengths that this office is that they are prompt, knowledgeable and flexible. If I had to address a weakness it would be that they are very full and sometimes you have to wait passed your appointment time. Also, the financial staff is wonderful.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

I do not remember the cost

Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

No comments

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2022, Successful

Age 43

1 IVF

European

Income $100K - $199K

Nurse or HC Services

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang was wonderful. Her bedside manner was excellent- she was professional and compassionate. She was available via email for all questions. I got the results I wanted so obviously am happy but was satisfied with the process. I have been to other doctors and this was a better overall experience...She listens to you which is paramount in fertility struggles. She is professional and honest.

Easy to make an appointment [at Northwell Health]. No long wait times. Weekend hours. On call people available for questions. Strong communication. Very seamless. Organized and everyone is pleasant. Highly recommend. Much better than other fertility offices. Wonderful...Dr. Chang was wonderful. Her bedside manner was excellent- she was professional and compassionate. She was available via email for all questions. I got the results I wanted so obviously am happy but was satisfied with the process. I have been to other doctors and this was a better overall experience.

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

She listens to you which is paramount in fertility struggles. She is professional and honest.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Easy to make an appointment. No long wait times. Weekend hours. On call people available for questions. Strong communication. Very seamless. Organized and everyone is pleasant. Highly recommend. Much better than other fertility offices. Wonderful

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2022, Successful

Age 33

1 Fertility Medications

Tubal Blockage

Unexplained

Black or African-American

Income $100K - $199K

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang was very thorough and explicit about her protocols and always provided her reasons. -Before starting the IVF medications, she performed the Laparascopy and and Hysteroscopy -After the procedures, she provided the names of the medications I 'll be taking along with modules as a reference for when I did the medications at home. -Dr. Chang carefully reviewed all of my blood work and also provided additional steps based on my levels on progesterone...

My husband and I could not have asked for a better nursing staff [at Northwell Health]. They were all extremely responsive, and showed high levels of compassion. They responded in a timely manner to all of my emails and always followed up on their word. I received a follow up phone call EVERY TIME they said they would. They were always friendly and showed the utmost respect...Everything about the clinic was an excellent experience...

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Chang is the absolute best. I have never met a doctor more compassionate and understanding. My husband I completely trusted her with our journey to parenthood and we felt a sense of ease as she guided us along the way. She reassured us on multiple occasions, and supported us through all the emotions we were feeling on this life changing journey. If you are looking for someone who you can trust, look no further, Dr. Chang is the person you want 10,000%.

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

If you are having challenges of trusting the process, Dr. Chang is the person to help you along the way. She has the ability to transform your thoughts and the IVF process in a way that allows you to enjoy the beautiful ride to parenthood.

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

During my time with Dr. Chang, not once did I ever feel like a number. Every visit I was referred to as my name, and her ability to intentionally listen was what sold my husband and I. Although we wore masks, I could always tell she was smiling with her eyes and everything she suggested was at the best interest for my husband and myself. Dr. Chang answered every question I had during our journey and provided sound reasons for all of her responses. I have never felt more at peace with a Doctor. We are forever grateful.

Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

My husband and I could not have asked for a better nursing staff. They were all extremely responsive, and showed high levels of compassion. They responded in a timely manner to all of my emails and always followed up on their word. I received a follow up phone call EVERY TIME they said they would. They were always friendly and showed the utmost respect. I couldn't be more happier with my experience with the entire nursing staff.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Everything about the clinic was an excellent experience. From the wait time, to the check in process, the friendly faces, the waiting area, access to the bathroom and so much more. It was the greatest experience of my life.

Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).

All of my costs were covered via my insurance.

Describe Sydney Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Dr. Chang explained from the very beginning that transferring 1 embryo would produce the highest results of a pregnancy, and prevent the possibility of a high risk pregnancy with transferring 2 embryos.

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2021 - 2022, Unknown Success

Age 30 - 31

2 IVF

Unexplained

European

Income $100K - $199K

Business Executive

2nd of 2 Docs

3 Fertility Medications With Other Docs

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang is extremely empathetic with her patients...she does answer emails and I was able to see her personally several times during my transfer cycle...She also went to great lengths to explain the genetic screening process with us as it relates to IVF...most of my communication about my care and treatment was through the nurses at the clinic...That said, I feel like I was frustrated that I felt I was not being given all the information around my care and results which led me to feel anxious during the process of IVF...

The entire nursing staff [at Northwell Health] was amazing. They reassured me when I was feeling anxious and took the time to know me and my husband as people...egg retrieval, scans, and embryo storage were all located in the same place. Additionally, their genetics counselors are amazing and took the time to really explain everything to us...they do need to be more transparent around protocols, blood test results, etc. in their communication. If you do not know a lot about IVF you might feel really overwhelmed...

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

I did not see Dr. Chang at every appointment and most of my communication about my care and treatment was through the nurses at the clinic. Having never undergone IVF before, I wish they could have over-communicated with me as things that were routine for them (shots, symptoms, etc.) were all new to me and I was left feeling anxious and scared most of the time about the process. They did not routinely share my hormone levels or bloodwork results with me unless I specifically asked for them. I am grateful, however, that Dr. Chang took over my care in 2022. I had done 3 medicated cycles prior to working with her and nobody had ever mentioned to me that I might need genetic testing. That was one of the first things that Dr. Chang suggested we do and it turned out that my partner and I were both genetic carriers. Had she not suggested this, we could have gone on to have an unhealthy baby so I am extremely grateful she has this as a part of her standard practice. She also went to great lengths to explain the genetic screening process with us as it relates to IVF.

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

I wish I did more research before starting IVF to better know what questions to ask. If you ask Dr. Chang a question she will always answer you and she is very direct but if you don't know the questions to ask you might be left feeling in the dark like I did since they don't really offer up a lot of info.

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

I think Dr. Chang is extremely empathetic with her patients so I did always feel like she treated me like a human. Compared to other Dr's I have worked with in the past she does answer emails and I was able to see her personally several times during my transfer cycle. That said, I feel like I was frustrated that I felt I was not being given all the information around my care and results which led me to feel anxious during the process of IVF.

Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

In my first retrieval we used a standard antagonist protocol at the standard dosages. My first egg retrieval failed completely and while they retrieved mature eggs, none of them turned into usable embryos. I wish she had adjusted my protocol mid-way through the first retrieval so I did not have to go through it again. In my second retrieval we did a priming cycle beforehand and this worked wonders -- we were able to recruit more eggs and she upped my overall dosage of Gonal-F this cycle to the max and again this results in nearly double the mature eggs we had at the first retrieval. Dr. Chang did look at what didn't work during my first cycle and adjusted for a positive outcome in my second.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ashley Davis)

The entire nursing staff was amazing. They reassured me when I was feeling anxious and took the time to know me and my husband as people. Ashley in particular was so warm and compassionate with us throughout every interaction and always put our minds at ease. Jeanine and Michelle who I primarily saw for my blood tests and scans were always friendly, professional, and kind.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The facilities are really awesome at this clinic - I liked that egg retrieval, scans, and embryo storage were all located in the same place. Additionally, their genetics counselors are amazing and took the time to really explain everything to us. I think overall they do need to be more transparent around protocols, blood test results, etc. in their communication. If you do not know a lot about IVF you might feel really overwhelmed.

Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).

$5K - $10K mostly around storage of embryos and genetic testing. A lot was covered for us since we have a medical reason for doing IVF

Describe Sydney Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

I was never given the option to transfer multiple embryos because of my age. At this clinic this is something the Doctor said they do not do if you are under 35.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Lost appointments
Failed to convey critical information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

My original Dr. at this clinic left the practice when I was in the middle of a medicated cycle. I was informed of this literally in the middle of a blood draw and given no explanation to why she left. I was referred to this clinic specifically because my OB thought that this Dr. was the best and I was left very confused when she left. For that entire cycle I was working with a temporary Doctor who was always giving me the wrong information during my scans (saying I had cysts when I did not) and caused a lot of confusion. They were not always the best at providing me detailed information around my care and as a person with anxiety I felt that was very important for me to have.

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2020 - 2021, Consult

Age 35 - 36

1 IVF

Anovulation

PCOS

Income $200K - $499K

Nurse or HC Services

2nd of 2 Docs

2 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

Dr. Mullin spends time with every patient and truly puts a lot of time and effort into making individualized plans of care for each of her patients...spent the time to closely evaluate and adjust medications for IVF to carefully stimulate with PCOS to get the best possible number of healthy embryos and avoid severe hyperstimulation...I never felt rushed and always knew that she was taking the time to look at my results to make the best possible plan for my care....

Mary Jane, the nurse practitioner [at Northwell Health], goes above and beyond as well to answer all questions and lay out the entire plan so that you know what is coming. All of the nursing staff is so amazing...The clinic feels so personal as it is a small office and you truly get to know and love the staff! As all offices are busy because they must see all of their patients in a small morning window, they work very hard to get everyone in and out as quickly as possible

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Mullin always spends the time to discuss your plan of care and answer any and all questions thoroughly. I never felt rushed and always knew that she was taking the time to look at my results to make the best possible plan for my care. You can always tell how much Dr Mullin truly cares about you as a patient and that is invested in seeing you have a great outcome!

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

I highly recommend choosing Dr Mullin and the Mineola office

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Mullin spends time with every patient and truly puts a lot of time and effort into making individualized plans of care for each of her patients. I felt like I was on an assembly line at another clinic and with Dr Mullin you know she is always looking at you as an individual when making the decisions for treatment

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Dr Mullin and MaryJane always spent the time to closely evaluate and adjust medications for IVF to carefully stimulate with PCOS to get the best possible number of healthy embryos and avoid severe hyperstimulation

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Erin, Kathy )

Erin and Kathy were always so amazing with taking the time to give detailed instructions so I always knew what to do and when to return. They both show so much compassion for patients going through this process and always answer all of my questions. Mary Jane, the nurse practitioner, goes above and beyond as well to answer all questions and lay out the entire plan so that you know what is coming. All of the nursing staff is so amazing and you will not find such care anywhere else!

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The clinic feels so personal as it is a small office and you truly get to know and love the staff! As all offices are busy because they must see all of their patients in a small morning window, they work very hard to get everyone in and out as quickly as possible

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2018 - 2021, Successful

Age 32 - 35

1 IVF

Unexplained

European

Income $500K+

Operations

Only Doc Seen

Strongly Recommends

Successful

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

Dr Mullin explained things clearly, had amazing bedside manner and was always present for my treatment. She was more than a doctor, she was someone who truly cared about me having a family. She is a true professional who I recommend to anyone needing help with building their family...Dr Mullin’s office was caring, compassionate and took as much/little time as needed...After one failed embryo transfer I begged Dr Mullin to transfer two embryos next, I was 30 with unexplained infertility. Dr Mullin explained that she wouldn’t put me in a high risk situation (twins) that I didn’t need to be in, and that I’d thank her one day. She was right, I now have three beautiful children, all single transfers.

They [Northwell Health] are an extremely busy practice, but this is something I look for when selecting doctors. This may turn off some, but I want to see the doctor that so many are trusting their fertility with. They always make time for all their patients, no matter how busy they are...Trust Dr Mullin and her office. Although Dr Mullin is very busy, her eyes are everywhere and her team is excellent...I now have three beautiful children

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Trust Dr Mullin and her office. Although Dr Mullin is very busy, her eyes are everywhere and her team is excellent.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr Mullin’s office was caring, compassionate and took as much/little time as needed.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

They are an extremely busy practice, but this is something I look for when selecting doctors. This may turn off some, but I want to see the doctor that so many are trusting their fertility with. They always make time for all their patients, no matter how busy they are.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

My insurance covered 80%, I paid 20%. Dr Mullin’s team understood my insurance and all the details, I had no issues.

Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

After one failed embryo transfer I begged Dr Mullin to transfer two embryos next, I was 30 with unexplained infertility. Dr Mullin explained that she wouldn’t put me in a high risk situation (twins) that I didn’t need to be in, and that I’d thank her one day. She was right, I now have three beautiful children, all single transfers.

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

2021, Successful

Age 30

1 IVF

Male Factor

European

Income $100K - $199K

Operations

Only Doc Seen

Strongly Recommends

Successful

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

Dr. Chang’s fantastic bedside manner-she made me feel comfortable discussing any concern I had...I reacted very well to the fertility hormones and Dr. Chang was very quick to respond to any needed changes based on my bloodwork...She was with us from day one of our infertility and continued to be responsive and incredibly helpful long after we had finished treatment...

It is a great clinic [Northwell Health] that offers thorough, individualized care. Pay careful attention to their protocols and directions as they led to great results for us! I felt comfortable walking in the door at Northwell as I knew I would be under incredible care-whichever doctor I was seeing that day...The nursing staff and Hannah were incredible-so compassionate and thorough in their care!...

How was your experience with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

I can’t say enough good things about Dr. Chang-she is incredible and made our dreams come true: a baby girl on the way! She was with us from day one of our infertility and continued to be responsive and incredibly helpful long after we had finished treatment!! I would recommend her to anyone in need of a trustworthy, kind, and thorough doctor.

What's one piece of advice would you give a prospective patient of Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

Trust Dr. Chang-she definitely knows what she’s doing!

During treatment, were you treated like a number or a human with Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish)?

I can’t say enough good things about Dr. Chang’s fantastic bedside manner-she made me feel comfortable discussing any concern I had. She is truly the best!

Describe the protocols Sydney Chang used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I reacted very well to the fertility hormones and Dr. Chang was very quick to respond to any needed changes based on my bloodwork

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Hannah)

The nursing staff and Hannah were incredible-so compassionate and thorough in their care!

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

It is a great clinic that offers thorough, individualized care. Pay careful attention to their protocols and directions as they led to great results for us! I felt comfortable walking in the door at Northwell as I knew I would be under incredible care-whichever doctor I was seeing that day!

Describe the costs associated with your care under Sydney Chang at Northwell Health (FKA North Shore Long Island Jewish).

We had excellent insurance that worked well with the doctor’s office

Describe Sydney Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

She used science to determine that based on my age and health, one embryo was appropriate and I’m glad we did!

Doctor

Sydney Chang

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Sydney Chang Northwell Health (FKA North Shore Long Island Jewish)

2017 - 2020, Unknown Success

Age 35 - 38

6 IUI

2 IVF

Tubal Blockage

Recurrent Pregnancy Loss

Unexplained

Business Executive

Only Doc Seen

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

Partnering with [Dr. Gabe San Roman] on our journey has made me feel more comfortable throughout the process...When I would ask about details I would always get informational responses but did find I would need to ask...always tweaking our protocol slightly with each step in hopes to give us our family. One sticky point for him is acupuncture - it is not something he believes in...so if you are looking for him to confirm its benefits you won't find it from him - he very much focuses on the pure science of infertility treatment.

the entire team [at Northwell Health (FKA North Shore Long Island Jewish)] knows me which makes me feel like I am not a number...occasionally there are communication breakdowns between the Doctor/NPs and the nurses which can create frustration - but they are always solved...[nurse] is straight forward but with compassion and empathy at the same time - a tough balance to strike but she does it effortlessly.

How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Partnering with Dr. SR on our journey has made me feel more comfortable throughout the process. I am a very detail-oriented person and by default I think Dr. SR tries to keep the details out unless you seek them. For some the details can be stressful but for me, the more details the better I feel. When I would ask about details I would always get informational responses but did find I would need to ask. I think it is his way of "protecting" patients as they go through this but I value the detail and thoroughness. My journey has been long and we still do not have a baby yet but Dr. SR has made us feel comfortable about not giving up and always tweaking our protocol slightly with each step in hopes to give us our family. One sticky point for him is acupuncture - it is not something he believes in...so if you are looking for him to confirm its benefits you won't find it from him - he very much focuses on the pure science of infertility treatment.

What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. SR will make you feel wonderful and hopeful it's one of his best features and he knows his field extremely well (why I have continued to see him as my specialist) - but if you want clarity and want to understand why different courses of action may be taken or changed, don't hesitate to ask - he will provide any details you want - just ask.

During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. San Roman and his NPs (Jenn and Dawn) all make you feel like you are a person, that you are heard, and if you are asking for details will provide any information you are seeking. Bedside manner of Dr. SR is amazing and it helps take the stress level of the journey down a lot.

Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

IVF Retrieval 1: menopur and gonal-f for 8 nights; cetrotide for the last couple mornings of the stim cycle. (14 retrieved, 14 mature and 100% fertilized, 6 made it to day 5, 2 made it through PGS testing) Transfer 1: Estrace 19 days prior to transfer; Progesterone suppositories starting 5-days prior to transfer; Positive pregnancy with strong HCG levels resulted but ended in miscarriage at 7 weeks Transfer 2: Estrace 19 days prior to transfer; Progesterone suppositories starting 5-days prior to transfer; Nonviable pregnancy resulted with minimal HCG level IVF Retrieval 2: menopur and gonal-f for 8 nights; cetrotide for the last couple mornings of the stim cycle. (13 retrieved, 10 mature and 8 fertilized, 7 made it to day 5, 3 made it through PGS testing) Transfer 3: (2 embryos) Estrace 19 days prior to transfer; Progesterone suppositories starting 5-days prior to transfer; Medrol prior to transfer and prednizone after; Nonviable pregnancy resulted with minimal HCG level Transfer 4: went with natural cycle; Medrol prior to transfer and prednizone after; negative result

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenn Barocas)

Jenn B has been great throughout this process. She is straight forward but with compassion and empathy at the same time - a tough balance to strike but she does it effortlessly. I always get honest information, thorough information and know that she has my/my husband's best interests in mind. She was exceptionally helpful to my husband and I as we discussed possibly stopping our journey to start a family and I appreciate the additional time she took for us several times (she did not tell us what to do but helped us process through our thoughts). My husband and I are going to start retrieval round #3 in the coming weeks.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Most of the staff is great. I think by nature of the fertility process itself being stressful, sometimes certain people rub you the wrong way through no fault of their own. Strengths: the entire team knows me which makes me feel like I am not a number Weaknesses: occasionally there are communication breakdowns between the Doctor/NPs and the nurses which can create frustration - but they are always solved.

Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).

If paying out of pocket and from comparing costs to friends seeing other doctors, Dr. SR's costs were slightly higher.

Describe Gabe San Roman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

As we did PGS testing on all of our day 5 embryos Dr. SR preferred to transfer only 1 embryo. After we had two transfers that did not amount to the birth of a child, he did let us transfer 2 PGS-tested embryos on our third transfer.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to send your chart to another clinic

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

There was a time (about a year ago) where I sought a second opinion just for a sanity check and my requests to have my records copied/shared were not completed. It seems to be quite a production to get your own medical records which is frustrating.

Doctor

Gabe San Roman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Smithtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

2017 - 2020, Unsuccessful

Age 33 - 36

1 IUI

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

Black or African-American

Income $50K - $99K

Operations

1st of 2 Docs

Doesn't Recommend

Neutral

Unsuccessful

Review of

Gerald Scholl Northwell Health (FKA North Shore Long Island Jewish)

... he [Dr. Scholl] is very traditional and is not willing to customize individual treatment plans for my body. I asked him about less aggressive ivf and he completely ruled it out and said he believes its a waste of time and that the traditional ivf treatment would be more beneficial. I just do not believe in the one size fits all treatment model. My treatment needs to be individualized to my needs. I have suffered a miscarriage at 20 weeks( pre term labor) and at 6( heterotopic miscarriage-blighted ovum and an ectopic pregnancy) leading to the loss of my left fallopian tube.

I wish they [Northwell Health] acted as though they knew why you were coming to receive services. We as patients are putting our trust or lives our life savings into the hands of these providers. The least you would expect to compassion. ... I felt more like a number at times when i I would have my visits. Majority were with the NP snd rarely saw provider. I felt that my treatment was not tailored to my lab results.it was more of a one size fits all model.

How was your experience with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?

With age comes knowledge which he has but he is very traditional and is not willing to customize individual treatment plans for my body. I asked him about less aggressive ivf and he completely ruled it out and said he believes its a waste of time and that the traditional ivf treatment would be more beneficial. I just do not believe in the one size fits all treatment model. My treatment needs to be individualized to my needs. I have suffered a miscarriage at 20 weeks( pre term labor) and at 6( heterotopic miscarriage-blighted ovum and an ectopic pregnancy) leading to the loss of my left fallopian tube.

What's one piece of advice would you give a prospective patient of Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?

Be prepared with questions and provide input in your treatment plan

During treatment, were you treated like a number or a human with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?

I felt more like a number at times when i I would have my visits. Majority were with the NP snd rarely saw provider. I felt that my treatment was not tailored to my lab results.it was more of a one size fits all model.

Describe the protocols Gerald Scholl used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I did 3 rounds of clomid. 1st was with clomid 5 days and iui with insemination, 2nd and 3rd were clomid with intercourse with partner. 3rd resulted with twin pregnancies but miscarried at 6 weeks

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

Busy and never really had time to speak about treatment plan. Everything seemed rushed

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Large pool of providers to select from however you feel more like a number than a person. I wish they acted as though they knew why you were coming to receive services. We as patients are putting our trust or lives our life savings into the hands of these providers. The least you would expect to compassion.

Describe the costs associated with your care under Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish).

$40 copayment every vist. Sometimes 3 times a week appointments. IUI cost about 6k but insurance covered. My ivf i would have to pay 20% of cost

Describe Gerald Scholl's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

I would select single embryo transfer due my history of cervical of incompetence.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call with results
Lost results
Provided conflicting information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

Had to keep calling about my lab results. Didn't catch my ectopic pregnancy earlier with played a role in my losing afallopian tube.

Doctor

Gerald Scholl

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gerald Scholl Northwell Health (FKA North Shore Long Island Jewish)

2019 - 2020, Unknown Success

Age 33 - 34

3 IUI

Unexplained

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

Dr. San Roman understands that I am the type of patient that wants to fully understand the biology and the science of what’s going on. He takes the time to teach me, even draws diagrams while we chat to help me visualize. He is patient and actively listens when I speak...I delayed asking for a more aggressive course of action and regret that I didn’t speak up sooner because they responded so amazingly

[The staff at Northwell Health] are so accommodating, all of my appointments work with my schedule. They have even made special exceptions and taken me on a Saturday...Nancy who handles billing is so knowledgeable and helpful...When I had a negative experience during a visit to an affiliate location, Dr. San Roman and his team responded immediately to address my concerns and followed up with me after

How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. San Roman understands that I am the type of patient that wants to fully understand the biology and the science of what’s going on. He takes the time to teach me, even draws diagrams while we chat to help me visualize. He is patient and actively listens when I speak. When I had a negative experience during a visit to an affiliate location, Dr. San Roman and his team responded immediately to address my concerns and followed up with me after. Even months later, during a routine visit, I was asked about that experience and if I have seen improvement, which I had.

What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Don’t be afraid to ask for what you want. I delayed asking for a more aggressive course of action and regret that I didn’t speak up sooner because they responded so amazingly.

During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Everyone from the nurses, doctors, NPs and secretaries know my name, ask about my dogs, are kind, understand what I am going through and are sympathetic and share success stories to keep my spirits listed. Most recently they’ve set up video calls to check in with patients during the COVID-19 crisis. They’ve been amazingly supportive, honest and realistic.

Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

First Dr. San Roman prescribed Femara to boost egg production. I started with two pills a day for 5 days and over time he increased doses to 4 pills per day. 4 pills seems to have the best results, producing 4 follicles this past cycle. Out of the 11 cult leader we have gone through with Dr. San Roman I have used ovidrel 4xs and novarel 1x to trigger ovulation as ovulation prediction tests were not working. I have also undergone 3 IUIs with unfortunate negative pregnancy results.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

The nurses ensure a clean, safe, happy environment. They communicate well, are kind and sympathetic. When I call with questions or to get a prescription refill, they are responsive and act quickly. Once when I was traveling for work and forgot my medication at home, I called and they prescribed my meds to a pharmacy where I was within an hour of my call.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

They are so accommodating, all of my appointments work with my schedule. They have even made special exceptions and taken me on a Saturday when I had a crazy work schedule. Nancy who handles billing is so knowledgeable and helpful! This is the cleanest Drs office I’ve ever been to!

Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).

I pay a $50 copay each visit (2-3per month) My insurance only partially covered bloodwork and sonograms so I pay an additional $75 for each visit. I pay out of pocket for for IUI, $350 per cycle. Trigger shots are approx $150 per cycle and femara medication is less then $20 per cycle.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy
Lost appointments

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

I would consider these negative experiences to be extremely minor. Once I arrived for an appointment that had been scheduled for a different day but I had called and rescheduled. When I arrived they did not see me on their calendar. They still took me in with minimal wait time. One other time my prescription was not called in, I called and they put it right through and I got my medication on the day I needed it.

Doctor

Gabe San Roman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Smithtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

2020, Unsuccessful

Age 40

2 Fertility Medications

Diminished Ovarian Reserve

Uterine Fibroids

European

Ashkenazi Jewish

Income $100K - $199K

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Nicole Noyes Northwell Health (FKA North Shore Long Island Jewish)

Dr. Noyes is intelligent, has a lot of expertise and experience and is very kind. I have no doubt that she is a skilled doctor and truly cares about her patients. However, ultimately the care provided under her supervision was not something I would recommend to anyone. I have never felt so confused and poorly informed, and have never met with such barriers to information. Even simple things were not explained. It was needlessly stressful...

While the nurses and staff [at Northwell Health] were kind, I would show up and nothing was ever explained. I asked about tests and wasn't given a clear answer. Then doctors mentioned in passing about how I was a "challenging case" and told me that my AMH was incredibly low...The clinic needs to take a moment to explain test results to patients and to let them know about the process. Test results weren't uploaded to the website, appointments weren't confirmed, a nurse forgot to tell me a medication that I should take, and no expectations as to how the process actually would occur was communicated beyond sending some videos. It was a really bad experience.

How was your experience with Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?

Your care will primarily be provided by people other than Dr. Noyes. If you would like to speak to her directly, you will have to wait to a month. If a doctor says that you should speak to her, you'll have to explain that to her assistant because information is not communicated from doctors to staff (or vice versa), and so you'll be the party responsible for trying to explain something you may barely understand yourself.

During treatment, were you treated like a number or a human with Nicole Noyes at Northwell Health (FKA North Shore Long Island Jewish)?

While the nurses and staff were kind, I would show up and nothing was ever explained. I asked about tests and wasn't given a clear answer. Then doctors mentioned in passing about how I was a "challenging case" and told me that my AMH was incredibly low. I don't expect a lot in terms of communication, but this was a dehumanizing and demoralizing experience. The clinic needs to take a moment to explain test results to patients and to let them know about the process. Test results weren't uploaded to the website, appointments weren't confirmed, a nurse forgot to tell me a medication that I should take, and no expectations as to how the process actually would occur was communicated beyond sending some videos. It was a really bad experience.

Describe the protocols Nicole Noyes used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Rationale or medication options were never discussed.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

They just took my blood and advised me to watch a video on how to do injections.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

This clinic felt chaotic, rushed and disorganized. The patient coordinator all but disappeared. Every time I was told that someone would contact me, it did not occur. There is a disconnect where it seems that staff and doctors don't communicate or are unsure as to how to initiate treatment, so it was a battle to even get to the first appointment. And even after it was scheduled, I was unsure what the appointment was for or what the protocol would be. I am still trying to sort out billing issues - the coordinator said that she contacted the labs, but they seemed to be surprised and said that they never heard from her. And after months I'm being billed as self-pay despite having insurance. This was a truly dark and depressing experience, and I have never walked away feeling so negatively about any medical provider.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call with results
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information

Doctor

Nicole Noyes

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Nicole Noyes Northwell Health (FKA North Shore Long Island Jewish)

2018 - 2020, Unsuccessful

Age 45 - 47

2 IVF

Poor Egg Quality

Uterine Fibroids

Black or African-American

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

When I first sat down with Dr. Cohen he first explained to me why the human body preforms the way it does. And that no amount of medicine or modern technology can change that. With that said, he laid out for the reason why it would be extremely hard for a women my age to get pregnant naturally with my own eggs. He told me this information in a way as if he was letting me down easy and not to have high expectations. He was not rough by saying, “you too old to get pregnant”. He did recommend using donor eggs, but at the same time he did not force it or say to me that this was my ONLY option.

I would tell any person coming into this clinic [that the fertility clinic and the laboratory that maintains the sperm are 2 separate entities. I would tell them that they would have to be on top of the laboratory to ensure that they have the doctor’s orders that the it is followed exactly. ... When my partner left his sperm sample, the Laboratory was to analyze and store his sample. Instead the lab analyzed and threw out his sample by mistake. We did not know this until the day before retrieval. Because of my partner work schedule (he works for MTA) he just could not get off to come with me the next morning to produce sperm while the doctor was retrieving my eggs. Which is why I would tell anyone coming in that they should stay on top of the lab.

How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Cohen strengths is the way he approaches his patient’s. He’s very caring and careful with his words in describing an outcome that may not occur. When I first sat down with Dr. Cohen he first explained to me why the human body preforms the way it does. And that no amount of medicine or modern technology can change that. With that said, he laid out for the reason why it would be extremely hard for a women my age to get pregnant naturally with my own eggs. He told me this information in a way as if he was letting me down easy and not to have high expectations. He was not rough by saying, “you too old to get pregnant”. He did recommend using donor eggs, but at the same time he did not force it or say to me that this was my ONLY option.

What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

With the number of years he has in this profession, I would tell them to consider all of his advice and follow it. And understand, that’s he’s trying to help you get pregnant and not discourage you from starting a family.

During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He treated me with kid gloves. As an expert in this filed he told me delicately that because of my age the expectations will not be good. But at the same time he was very encouraging because of my AMH levels which is high for a women of my age.

Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Usually in a women my age, my AMH would be low and my FHS would be high. But because my levels were good, Dr. Cohen was more excited than I was to start treatment. This encouragement from him made me feel more enthusiastic about starting fertility treatment regardless of my age. On my first round of treatment, Dr. Cohen had me on 300 iu of Gonal F and 150 of Menopur per day. He did this for about 12 days (I can’t remember the exact number of days). Again his rational for this protocol was because my AMH levels where 1.1. He was able to retrieve 13 eggs.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vahida Gilic, RN)

Very informative and walked me through each progress step by step. Called me every night to see how I was doing on the medication. She was concerned about any side effects. She was also very encouraging because my of AMH levels.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

I would tell any person coming into this clinic that the fertility clinic and the laboratory that maintains the sperm are 2 separate entities. I would tell them that they would have to be on top of the laboratory to ensure that they have the doctor’s orders that the it is followed exactly.

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

You could go in between the hours of 7 to 11 for monitoring, but I always made sure I have an appointment for 7:00 am. One time, I was not able to get an appointment until 7:30 am. I did this so that I could ensure I would get seen and leave the clinic by a certain time because I still had to go to work. If you did not have an appointment, you had to wait but was still seen.

Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).

Since my insurance only cover 80% of treatment my co-payment was $4,000. My insurance does not cover fertility medication, which $8,000.00

Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Because of poor egg quality, we were not able to transfer any embryos.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Lost or damaged samples

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

When my partner left his sperm sample, the Laboratory was to analyze and store his sample. Instead the lab analyzed and threw out his sample by mistake. We did not know this until the day before retrieval. Because of my partner work schedule (he works for MTA) he just could not get off to come with me the next morning to produce sperm while the doctor was retrieving my eggs. Which is why I would tell anyone coming in that they should stay on top of the lab.

Doctor

Matthew Cohen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

2019 - 2020, Unknown Success

Age 34 - 35

4 IUI

1 Egg Freezing

Unexplained

European

Income $200K - $499K

Teacher

Only Doc Seen

IVF With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

Dr. San Roman makes you feel comfortable with him from the beginning but I believe he thought that I would be an easy case and a year later we don’t have any new information that could help in conceiving, although we’ve had several failures...wasn’t as aggressive as I thought we needed to be from the beginning...thought that I would be very easy so he started off slow.

The nurse practitioners [at Northwell Health-Smithtown] do get involved and take on your journey when you express that you are frustrated and feeling down. The office has a very pleasant atmosphere although they often run late with appointments...Most times the nurses were compassionate and offered help when needed. Unfortunately, they could only help with so much.

How was your experience with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

Be persistent and make sure that protocols are being looked At even when they seem to be working.

During treatment, were you treated like a number or a human with Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish)?

The nurses and nurse practitioners definitely build a relationship with you. Dr. San Roman is personable and makes you feel comfortable but in my opinion wasn’t as aggressive as I thought we needed to be from the beginning.

Describe the protocols Gabe San Roman used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

He thought that I would be very easy so he started off slow. My first cycle I was prescribed low dose letrozole and a trigger with iui which resulted in one large egg. The second iui they prescribed an increase in letrozole with the trigger and two eggs were produced. Round 3 was the same letrozole but natural ovulation with 2 eggs and the 4th on was the same letrozole, natural ovulation with 3 eggs. The 4th round resulted in a positive pregnancy test with a d & c at week 9 because the embryo did not grow. Genetic testing revealed there was an issue with chromosome 4

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

Most times the nurses were compassionate and offered help when needed. Unfortunately, they could only help with so much.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The nurse practitioners do get involved and take on your journey when you express that you are frustrated and feeling down. The office has a very pleasant atmosphere although they often run late with appointments

Describe the costs associated with your care under Gabe San Roman at Northwell Health (FKA North Shore Long Island Jewish).

Much of it was covered under my insurance besides about 9,000 for the ivf cycle and the copays of 50 or 30 per visit

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

There was a time where a prescription should have been called in and it wasn’t. When I called the next day they said they were having an issue with their system. Luckily I had an extra day before I was to start the medication.

Doctor

Gabe San Roman

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Smithtown

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Gabe San Roman Northwell Health (FKA North Shore Long Island Jewish)

2020, Successful

Age 32

3 Fertility Medications

PCOS

European

Income $200K - $499K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Susan McClelland Maxwell Northwell Health (FKA North Shore Long Island Jewish)

[Dr. Maxwell was] Very thorough in her explanations, and made sure we understood all risks, pros, and cons. Was very easy to get ahold of and would walk through options so that we could make the best informed decision for ourselves...took time to answer every question and never made us feel our questions were stupid...recommended trying ovulation induction first since it’s less invasive. She has explained every step along the way and told us what to expect and when which has been very helpful...

medical secretary [at Northwell Health] has been amazing in getting questions answered, appointments scheduled, and helping us get in touch with other staff as needed. The nursing staff has also been very helpful and always very pleasant and efficient without making you feel like you’re a number...what a better experience it has been in terms of treatment plans, speaking with staff and overall experience with the clinic staff....

How was your experience with Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?

Very thorough in her explanations, and made sure we understood all risks, pros, and cons. Was very easy to get ahold of and would walk through options so that we could make the best informed decision for ourselves.

What's one piece of advice would you give a prospective patient of Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?

Ask any questions you have even if you think they’re stupid. Dr. Maxwell took time to answer every question and never made us feel our questions were stupid.

During treatment, were you treated like a number or a human with Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish)?

She spoke with me and my husband and made sure that we were comfortable with all the steps and treatments and would call to check in while going through various cycles.

Describe the protocols Susan McClelland Maxwell used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

We tried 3 rounds of ovulation induction which did not result in pregnancy. From there we are now doing IVF stimulation. Dr. Maxwell recommended trying ovulation induction first since it’s less invasive. She has explained every step along the way and told us what to expect and when which has been very helpful. We plan to do the egg retrieval sometime in the next few weeks and a transfer shortly after.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish).

Dr. Maxwell’s medical secretary has been amazing in getting questions answered, appointments scheduled, and helping us get in touch with other staff as needed. The nursing staff has also been very helpful and always very pleasant and efficient without making you feel like you’re a number.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

We saw a previous doctor at this clinic that is no longer there and the clinic seemed (along with the doctor) very disorganized and you very much felt like a number. Since transitioning to Dr. Maxwell, this has not been our experience and my husband and I have both commented on what a better experience it has been in terms of treatment plans, speaking with staff and overall experience with the clinic staff.

Describe the costs associated with your care under Susan McClelland Maxwell at Northwell Health (FKA North Shore Long Island Jewish).

Most of our treatments were covered by insurance but the billing coordinator was very available to discuss costs, billing due dates and options. Dr. Maxwell’s medical secretary also made sure that we recurved all the financial information needed from the billing coordinator and helped us get in touch with her when needed.

Describe Susan McClelland Maxwell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

We have discussed with Dr. Maxwell and we will try single transfer first and potential multiple (2) in later transfers if the first are unsuccessful. I am still on the “younger” side so Dr. Maxwell does not want to start with multiple embryo transfer, but indicated if I was over 37 we would start with multiple embryo transfer.

Doctor

Susan McClelland Maxwell

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

New York City

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Review of

Susan McClelland Maxwell Northwell Health (FKA North Shore Long Island Jewish)

2019 - 2020, Unknown Success

Age 28 - 29

4 IUI

Anovulation

PCOS

Black or African-American

Income $0 - $49K

Sales Representative

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

I felt as if he [Dr. Matthew Cohen] cared for my husband and I needs . He was very helpful as a male doctor . He was understandable due to insurance purpose and he gave us alternative that helped us out. Dr. Cohen made me feel like a human because he didn’t judge me for my age , or my condition...is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator.

The nursing staff [at Northwell Health-FKA North Shore Long Island Jewish] was friendly , they greeted me in a polite way . They all need my name and all had smiles on there face as if they want to be there...they always called me for my appointments. Friendly, the hours of operation was reasonable...Matthew Cohen is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator.

How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Matthew Cohen is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator. He gave me hope that one day I will have a family of my own . He said it will happen and I believe him . He a good doctor . As I stated , after my first miscarriage he told me not to feel discourage that the treatment worked and it will work again.

What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Have faith with Dr. Matthew, Have Faith with yourself . Dr. Cohen will make you feel comfortable, keep in mind that he is not god , but he’s here to help.

During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Being one of Dr. Cohen patient was a different feeling, due to the fact that he’s a male and I’m a female he made me feel comfortable. I felt as if he cared for my husband and I needs . He was very helpful as a male doctor . He was understandable due to insurance purpose and he gave us alternative that helped us out. Dr. Cohen made me feel like a human because he didn’t judge me for my age , or my condition . I felt welcome due to the fact that everyone that came to clinic was going through the same thing I was going through . When I experience my first miscarriage he told me to have hope and since I got pregnant that time, it will happen again . I would recommend Dr. Cohen to any female who wants to feel like a human .

Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Dr. Cohen put me on Letrozole 2.5mg starting day 3-7 . I would than come in on day 10 or 12 to check my follicles , if I’m good to start procedures he will than have me schedule and day to come in . (I’ve done iui ). So my partner would come in at 7am give him sample and start the procedure at 9-10am . After that process there’s a two week wait . After the two weeks , I would than come in for a pregnancy test . If negative and I get a period I would do process all over . However if it is positive, I would have to come back in for blood sample to see if my numbers go up than my pregnancy is successful. If my numbers go down than I’m experiencing a miscarriage.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Doreen)

The nursing staff was friendly , they greeted me in a polite way . They all need my name and all had smiles on there face as if they want to be there .

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The fertility clinic that I’ve went to strength was that, they always called me for my appointments. Friendly, the hours of operation was reasonable . To my knowledge, I wouldn’t say that the clinic had a weakness .

Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).

Not sure

Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

N/a

Doctor

Matthew Cohen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

2020, Consult

Age 35

1 Egg Freezing

European

Income $50K - $99K

2nd of 3 Docs

2 Egg Freezing With Other Docs

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

He [Dr. Cohen] explained every thing in full. He was very informative and caring. He had a great personality and oversight. He provide great details over the procedure and after effects. We have not had the surgery yet because if COVID. But plan to go through with the surgery once elective surgeries are opened up again. ... He was very nice and had a good personality while explaining the issues.

The clinics [Northwell Health] strengths, weaknesses and anything else a new patient should know is many. They should do their homework and ask as many questions if the period as possible. It is helpful to search the internet and other forums to find other couples that had gone through similar experiences. ... There were many different types of coats associated with this.

How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He explained every thing in full. He was very informative and caring. He had a great personality and oversight. He provide great details over the procedure and after effects. We have not had the surgery yet because if COVID. But plan to go through with the surgery once elective surgeries are opened up again.

What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

Ask questions.

During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?

He was very nice and had a good personality while explaining the issues.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

They were very helpful.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The clinics strengths, weaknesses and anything else a new patient should know is many. They should do their homework and ask as many questions if the period as possible. It is helpful to search the internet and other forums to find other couples that had gone through similar experiences.

Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).

There were many different types of coats associated with this.

Doctor

Matthew Cohen

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Educational Resources

Review of

Matthew Cohen Northwell Health (FKA North Shore Long Island Jewish)

2019 - 2020, Unknown Success

Age 38 - 39

PCOS

Latinx

Income $0 - $49K

2nd of 2 Docs

1 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

[Dr. Christine Mullin] is very knowledgeable, friendly and compassionate. She gave me hope that I could make my dream of becoming a mother true. She explained every detail of the procedures I would have to go through and I left her office believing it was possible...took the time to explained the reason of my infertility

Office staff [at Northwell Health are] very friendly and knowledgeable about insurance coverage and patient responsibility...Beautiful, clean office located in a medical building. Accessible by bus and train with plenty of parking spaces...consult visit $525 Water sonogram $560 Biopsy $ 665 Office visit $ 125

How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Mullin is very knowledgeable, friendly and compassionate. She gave me hope that I could make my dream of becoming a mother true. She explained every detail of the procedures I would have to go through and I left her office believing it was possible.

What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Do not loose hope.

During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Christine Mullin took the time to explained the reason of my infertility, what to expect and how could she will be able to help me.

Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

Metformin to regulate hormones.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Beautiful, clean office located in a medical building. Accessible by bus and train with plenty of parking spaces. Office staff very friendly and knowledgeable about insurance coverage and patient responsibility.

Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).

consult visit $525 Water sonogram $560 Biopsy $ 665 Office visit $ 125

Doctor

Christine Mullin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Mineola

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Christine Mullin Northwell Health (FKA North Shore Long Island Jewish)

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Northwell Health (FKA North Shore Long Island Jewish)

9 doctors work here

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This clinic has 7 offices
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80 patient reviews

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Northwell Health (FKA North Shore Long Island Jewish)

9 doctors work here

CDC Success Rates

Available Resources

This clinic has 7 officesVisit clinic website

80 patient reviews

Learn from top medical experts

This clinic has 7 offices
Visit clinic website