Northwell Health (FKA North Shore Long Island Jewish)

10 doctors work here

Rated 7.4
Strongly recommend: 48%Neutral: 22%Don't recommend: 30%7.4
48% strongly recommend
72 reviews
Operations
8
8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.1
8.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7
7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.2
8.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
6.3
6.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,692
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 7 offices

Bay Shore
376 East Main Street Suite 20
Bay Shore, NY 11706
(631) 396-2229
Lenox Hill
100 E 77th St
New York, NY 10075
212.434.2000
Manhasset
300 Community Dr.
Manhasset, NY 11030
(516) 562-2229
Mineola
300 Old Country Rd
Mineola, NY 11501
516-470-2229
Mount Kisco
344 East Main St
Mount Kisco, NY 10549
914-218-8955
New York City
210 East 64th St.
New York, NY 10065
212.324.2229
Smithtown
285 Middle Country Road
Smithtown, NY 11787
(631) 650 2229
Show 5 more

72 patient reviews

2012 - 2015, Successful
6
6
Age 26 - 29
2 IVF
Anovulation
PCOS
European
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Successful
When first meeting with Dr. Mullin I felt totally comfortable. She diagnosed my PCOS right away and explained everything to me... After talking with other people who have a similar diagnosis as me, I wish that I had pushed to try Metformin or even injectables for an IUI before spending so much on IVF...Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number.
Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number....Monitoring appointments were done very early in the morning. You signed in and went to the back to have blood drawn, then waited to be called to see a doctor. Wait could be anywhere from 10 minutes to an hour depending on which doctor was on call that day.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
When first meeting with Dr. Mullin I felt totally comfortable. She diagnosed my PCOS right away and explained everything to me. We did one cycle of Clomid which I didn't respond to and then one cycle of Letrazole which I didn't respond to. She then suggested IVF since we had no coverage for infertility she said she didn't want to waste our money with oral medications since she felt we would do best with IVF. I trusted her and moved along, which did get me pregnant. After talking with other people who have a similar diagnosis as me, I wish that I had pushed to try Metformin or even injectables for an IUI before spending so much on IVF.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Ask a lot of questions and follow your gut.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin is part of a big network of doctors at NSLIJ but she also has her own office in Garden City. When you are at Dr. Mullin's office you feel like a person but at the hospital I felt like a number.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
For my IVF cycle I was on Follistim and Lupron. I don't remember the specifics though.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff was very nice. Again, in Dr. Mullin's office they were friendlier because there were less of them. At the hospital, you see a different nurse at every appointment.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The practice is very by the book which happened to work for me but they don't flex a lot as far I was concerned. If something didn't work once, they didn't try again. They are also a little rude if you decide to see an OBGYN or neonatologist outside of their network.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Monitoring appointments were done very early in the morning. You signed in and went to the back to have blood drawn, then waited to be called to see a doctor. Wait could be anywhere from 10 minutes to an hour depending on which doctor was on call that day.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
We did not have infertility coverage so everything was paid for out of pocket. We opted to enroll in the Attain program through NSLIJ which was about $15,000 and covered 2 fresh cycles and 2 frozen cycles until you had your 'take home baby.'
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call with results
6
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
10
10
Age 26
2 IUI
1 IVF
PCOS
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Cohen] was great at patience -- he always sat down, he never made me feel like he was in a rush, he always remembered me, he always answered all of my questions even if they sounded insane, he was always very compassionate when I would freak out, he was always ready to move on when I moved on and never pressured me into anything.
Strengths: it was comfortable, clean, efficient. There were two specific ladies in the reception area who were absolute angels. Weaknesses: sometimes we waited a very long time...No one told me that I wasn't allowed to take advil during treatments until after I took a lot for backache. No one told my husband when he was supposed to start his antibiotics for the IVF cycle, so he never took them. When I called the nurse to ask how my embryos were developing , they read me the results from the day before instead of from that day so I was panicking about the lack of development. They didn't tell us until very last minute (a week before our scheduled IUI) that my husband would need to get re-tested for genetic diseases and then the doctor (not Dr. Cohen) criticized me and my husband because my husband didn't accompany me to the first appointment where he claims he would have remembered to tell him.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was great at patience -- he always sat down, he never made me feel like he was in a rush, he always remembered me, he always answered all of my questions even if they sounded insane, he was always very compassionate when I would freak out, he was always ready to move on when I moved on and never pressured me into anything.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Even if he seems a little cold at first, it's not a real coldness, it's just a personality. He's very kind and warm.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was the kindest doctor. He had a ton of patience, always waiting until I asked all of my questions. He always told me all of the facts and didn't keep me guessing or waiting.
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
By the time I switched to Dr. Cohen, I had already been on 2 failed cycles of chlomid. I switched over to him to try an IUI - he upped my dosage of chlomid because I was only producing 1 egg a month with it, and we scheduled 2 timed IUIs with injections. I did that twice. I didn't want to do a third because my 2nd IUI was too hard for me and he didn't pressure me to try again even though he said 4 IUIs are standard. We moved onto IVF and it was successful.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Some of them were great - really helpful and compassionate and clear. Other nurses were a little rougher or impatient. A few nurses forgot to tell us some medications that we were supposed to use or not allowed to use. One nurse also read me the wrong report about my embryo development so I experienced a traumatic few days where I thought none of my embryos were developing normally. But there were a few really nice ones.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths: it was comfortable, clean, efficient. There were two specific ladies in the reception area who were absolute angels. Weaknesses: sometimes we waited a very long time
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
I went in early in the morning before work so I didn't usually have very long lines. Sometimes I walked right in for blood work and stepped directly into the room for a sonogram. Other times there was a little bit of a longer wait but it was never terrible.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
IUI I believe was a bit less than $500, IVF medication I think was around $12k, IVF processes was around $14k but we got $4k back.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
No one told me that I wasn't allowed to take advil during treatments until after I took a lot for backache. No one told my husband when he was supposed to start his antibiotics for the IVF cycle, so he never took them. When I called the nurse to ask how my embryos were developing , they read me the results from the day before instead of from that day so I was panicking about the lack of development. They didn't tell us until very last minute (a week before our scheduled IUI) that my husband would need to get re-tested for genetic diseases and then the doctor (not Dr. Cohen) criticized me and my husband because my husband didn't accompany me to the first appointment where he claims he would have remembered to tell him.
10
Doctor
Matthew Cohen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
9
2
Age 32 - 33
4 IUI
1 IVF
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Doctor
2nd of 3 Docs
Strongly Recommends
Doesn't Recommend
Successful
She is a good doctor [Dr. Rausch] - sensitive to my concerns, answered my questions. I feel that she was frank in giving me the likelihood that various procedures would work. The issue was that I didn't see her very often. It was much more often other doctors in the practice...We tried Clomid for IUI's, but we cancelled the cycles because I responded to Clomid too much for me to feel comfortable (I didn't want multiples). We reduced the Clomid dose and I still responded too much. So we opted to then move to single embryo transfer IVF. I was lucky to get pregnant on my first cycle.
I won't say that it was 100% bad, obviously, but I had so, so many negative experiences there [North Shore Long Island Jewish]. Overall, there's a widespread customer service issue at that clinic. Some of it is rudeness. Some of it is unprofessionalism...it was like pulling teeth to get my records. One time, someone in the office went on vacation, and my records request just sat there on their desk. No one dealt with it. Another time, the records were in a storage facility, and - oops! - the courier forgot to get my records.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
She is a good doctor - sensitive to my concerns, answered my questions. I feel that she was frank in giving me the likelihood that various procedures would work. The issue was that I didn't see her very often. It was much more often other doctors in the practice.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
You need to be open to seeing the other doctors most of the time.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
She was open to my concerns, and addressed them. We had an informative IVF consultation with her where she answered our questions.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I had had 2 IUI's (after 2 previous IUI's elsewhere), all unmedicated. We tried Clomid for IUI's, but we cancelled the cycles because I responded to Clomid too much for me to feel comfortable (I didn't want multiples). We reduced the Clomid dose and I still responded too much. So we opted to then move to single embryo transfer IVF. I was lucky to get pregnant on my first cycle.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
They taught me how to use the medications, which was fine. Carol (I think her name was) gave me a calendar of the treatment plan, but she explained it to me one week off from what it actually ended up being. I think she was confused. But it was an unfortunate mistake because I ended up scheduling work stuff on what ended up being the wrong week, and later had to cancel my work stuff. (Pretty inconvenient.) Many of the nurses were nice, but some were not nice. For example, I was once at a satellite clinic in Forest Hills and needed to give a urine sample. They asked me to bring it into the waiting area and wait in line. That seemed embarrassing to me - to hold my cup of pee in front of everyone - so I tried to give it to them via a side door. They refused. They made me hold my cup of pee in the waiting area, waiting in line. I was also livid with the nurse Carol when I tried to request my records and transport my embryos (this was years later, when I lived elsewhere). She kept messing up. Like she would e-mail me to the wrong e-mail address. I would call her and she wouldn't call me back, assuming that things worked themselves out. Really unprofessional. Not detail-oriented at all. Meanwhile, I was really stressed out that my embryos wouldn't end up getting transported properly, in time for my cycle. Such a frustrating experience.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I won't say that it was 100% bad, obviously, but I had so, so many negative experiences there. Overall, there's a widespread customer service issue at that clinic. Some of it is rudeness. Some of it is unprofessionalism. I had a doctor say something really insensitive to me there, and I felt really lousy when that happened. (The story: I wasn't responding well to the IVF medication, so they kept upping my dose, and I was getting nervous if the cycle would be a bust. So the doctor walks into the room and says to me "boy, aren't you on a lot of medication?!" Why would he say that to me?? Duh, I was on a lot of medication. But it's just not something you say to someone who is stressed out and hormonal and worried they will never be able to have children.) I also had a hell of a time when I needed to transfer my records. I needed to transfer them twice because I kept moving to new states (and thus new clinics). Every time, it was like pulling teeth to get my records. One time, someone in the office went on vacation, and my records request just sat there on their desk. No one dealt with it. Another time, the records were in a storage facility, and - oops! - the courier forgot to get my records. But, seriously, it was like that over and over and over. Transfering records and transporting embryos was a huge project, like a part-time job, to deal with this clinic. It got so messed up that I wasn't sure if the transport was going to happen. I just can't emphasize enough how bad their office is run. I have called and yelled at the office manager at least a couple of times. It's just such a shame. They gave me an amazing gift, which was having my children. But I just have such negative memories of that clinic. It's like, it's bad enough to go through infertility, but then to also deal with rude/unprofessional people. I wish I could say they have changed since I was a patient there 6 years ago, but I know from dealing with them more recently (for transferring records and transporting embryos), that they still have major issues over there.
Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
Doctors were respectful of my decision. I also asked for remaining embryos to be frozen singly. They said that it was good that I requested that, because presumably they are used to freezing in pairs.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I described above how their clinic is poorly run. So super frustrating.
9
Doctor
Mary Rausch
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010, Successful
10
10
Age 30
1 IUI
Other
Income $500K
Lawyer
Strongly Recommends
Strongly Recommends
Successful
...warm, knowledgeable, and interested in my questions and concerns...My husband was reluctant to do a varicocele procedure, and Dr. Hershlag was very supportive of this and did not push. ... I found him to be excellent; extremely compassionate and caring, and like someone who truly loves what he does. When I had trouble finding a doctor in NYC to do certain testing on my husband due to his varicocele, he was extremely helpful and recommended some others
I called the office [Northwell Health (formerly North Shore Long Island Jewish)] several times with crazy nervous questions and they were always extremely kind and helpful... Although to a certain extent I felt like a number in his office because there were so many people coming in and out of the office, I got the sense that this is how it is in all clinics. ...
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Again, I had some personal connection to Dr. Hershag since he was a friend of a friend, but I found him to be excellent; extremely compassionate and caring, and like someone who truly loves what he does. When I had trouble finding a doctor in NYC to do certain testing on my husband due to his varicocele, he was extremely helpful and recommended some others. I did have one appointment with one other doctor when Dr. Hershlag was on vacation, and he was also very nice. My husband was reluctant to do a varicocele procedure, and Dr. Hershlag was very supportive of this and did not push. We did one round of clomid which did not result in ovulation, and so they adjusted the clomid and on the second round I did ovulate and we did an IUI which was successful. Dr. Hershlag monitored me for the next 6 weeks or so, and during that time I called the office several times with crazy nervous questions and they were always extremely kind and helpful. Another plus for me was that I did not feel he pushed unnecessary procedures on me just to make money, which I have found with other doctors.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Nothing- I really had a wonderful experience.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I did know Dr. Hershlag through friends of my parents, so I'm not sure whether my experience was representative, but I always found him to be warm, knowledgeable, and interested in my questions and concerns. Although to a certain extent I felt like a number in his office because there were so many people coming in and out of the office, I got the sense that this is how it is in all clinics.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
First he did testing on both partners. As my issue was lack of ovulation, we decided to tackle that first and we started on clomid. After first round did not work, he increased dosage and I did ovulate the second round. I came in every day around that time to see whether I had ovulated, and I got two shots (profesterone?) to make me ovulate. I also did IUI on three successive days. When I came in two weeks later, I had a positive pregnancy test. I then needed to come back once a week until a heartbeat was detected (around six weeks).
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
I honestly can't remember. I remember them being very nice.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
I paid a copay each time but otherwise was completely covered by insurance.
10
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
5
9
Age 32 - 33
1 IUI
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
This doctor [Dr. Hershlag] was honest but blunt. He tended to walk away after delivering heart breaking news.... He is extremely knowledgeable and consise. I think he could improve in the areas of empathy and support post disappointing news. I think he is a great doctor, I personally needed someone with more hand holding skills. It’s a trying time and you need to feel fully supported.... I had experienced 2 miscarriages and over a year of trying prior to seeking treatment for a fertility clinic. We began with Mutilple tests for my husband and I, followed by IUI’s. We suffered two more miscarriages and are now beginning IVF.
The staff [Northwell Health] is professional and always friendly. It’s the little things that help you through this journey, from the receptionist just remembering your first name when checking in m, to a nurse taking the time to console you.... The nursing staff is amazing. They always took the time to sit with me and further explain any information we didn’t understand after meeting with the doctors. They’re at times hard to initially contact via phone, but promptly return phone calls the same day.... One time my progesterone prescription was not promptly called in. However this was additionally an insurance issue.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He is extremely knowledgeable and consise. I think he could improve in the areas of empathy and support post disappointing news. I think he is a great doctor, I personally needed someone with more hand holding skills. It’s a trying time and you need to feel fully supported.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Ask lots of questions.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
The clinic is great and I’m continuing my tx there. However I do believe working in this field for many years, staff becomes desensitized to the emotional toll infertility and loss has on humans and couples. This doctor was honest but blunt. He tended to walk away after delivering heart breaking news.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I had experienced 2 miscarriages and over a year of trying prior to seeking treatment for a fertility clinic. We began with Mutilple tests for my husband and I, followed by IUI’s. We suffered two more miscarriages and are now beginning IVF.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff is amazing. They always took the time to sit with me and further explain any information we didn’t understand after meeting with the doctors. They’re at times hard to initially contact via phone, but promptly return phone calls the same day.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The staff is professional and always friendly. It’s the little things that help you through this journey, from the receptionist just remembering your first name when checking in m, to a nurse taking the time to console you.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
One time my progesterone prescription was not promptly called in. However this was additionally an insurance issue.
5
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 36
Embryo Freezing
Other
Latinx
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I think he [Dr. Hershlag] explains it all and is a caring and understanding professional...egg retrieval is the process i am undergoing. I was given the standard medication injectables...He as very informative, kind and compassionate. He took his time to explain the process, procedure, historical outcomes, etc. I was very pleased with his assessment and my 'gut' felt it was right...feel as though (still on going) that I am in good hands and with a seasoned professional in the field.
she [nurse at Northwell Health] was available; returned calls, answered all my silly and repetitive questions. She walked me through the medication protocal and was on top of everything...I had uterine fibroids removed a few years ago and now i am undergoing egg freezing. I am a returning patient as i feel that i had been well taken care of at this hospital and feel that the doctors i have encountered there are experts in their field.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I felt at ease at his office and with his staff of nurses. I feel as though (still on going) that I am in good hands and with a seasoned professional in the field. I am an intuitive person and go strongly by my gut feelings as there are many things in life, the prospects of motherhood as one, that i can not control, but put my faith in those who dedicate their lives to this work, Dr. Hershlag being one of them
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I think he explains it all and is a caring and understanding professional. There is little advice i can give someone as I am in this myself.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He as very informative, kind and compassionate. He took his time to explain the process, procedure, historical outcomes, etc. I was very pleased with his assessment and my 'gut' felt it was right
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
egg retrieval is the process i am undergoing. I was given the standard medication injectables. That is all really.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: nurse jackie)
she was available; returned calls, answered all my silly and repetitive questions. She walked me through the medication protocal and was on top of everything.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
I have a extensive medical history at NSLIJ Northwell health. I had uterine fibroids removed a few years ago and now i am undergoing egg freezing. I am a returning patient as i feel that i had been well taken care of at this hospital and feel that the doctors i have encountered there are experts in their field.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
out of pocket for 9K. Meds were covered by insurance.
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
nope applicable.
10
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
6
7
Age 31 - 32
6 IUI
European
Income $50K - $99K
Doesn't Recommend
Neutral
Unsuccessful
Dr. Hershlag was candid about how he felt about my weight. We feel that he diminished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.... We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.
Dr. Hershlag [at North Shore Long Island] was candid about how he felt about my weight. We feel that he diminished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.... We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag was candid about how he felt about my weight. We feel that he dinished the possible male factor infertility possibility. Multiple blood tests were done when i first became a patient, but during treatment, no further tests to find the cause of infertility were performed.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
I guess be more proactive in advocating for yourself
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
At times he seemed caring and interested, while others it was just lets get this done. Our expressed concern with the lack of diagnoses seems to be ignored.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
We have done 6 IUIs. First was 100mg clomid and trigger (chemical) next two were 150mg clomid and ovidrel. I expressed a *maybe* concern with my luteal phase and he added crinone for the next 3. One more round of clomid/ovidrel/crinone. Switched to femara 2x a day with trigger and crinone for 2 rounds which resulted in chemicals. I am not sure why the amounts or medicines were decided on, he mentioned PCOS a few times and if i said "oh is that what youve diagnosed me with" he always said no.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Front desk is very nice and accomodating. Billing is always willing to help. Office is clean
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
Iui out of pocket is 350. Most regular visits are covered under my copay. Not sure about IVF/ICSI yet, but my insurance does not cover it.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
A nurse instructed me to start a medicine before a chemical pregnancy level went down to non pregnant state, medicines were called into wrong pharmacies
6
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 40
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Rausch is extraordinarily compassionate. She demonstrated sensitivity towards my situation and history of miscarriage.... She is the most compassionate doctor I have come across. I genuinely feel that she has my best interests at heart. She took the time to thoroughly explain my test results and the IVF procedure. She is extremely knowledgeable and trustworthy. Above all, I felt that she truly cares about her patients.
Strength [of Northwell Health]: I was able to get an appointment right away, even as a new patient Weakness: inability to contact front desk and most times, you must leave a voicemail. It is difficult to get someone on the phone. The phone is not answered at all on weekends.... Doreen was extremely compassionate. She took the time to ease my anxiety and explain procedures in detail.
How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
She is the most compassionate doctor I have come across. I genuinely feel that she has my best interests at heart. She took the time to thoroughly explain my test results and the IVF procedure. She is extremely knowledgeable and trustworthy. Above all, I felt that she truly cares about her patients.
What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared with all of your questions. She will take the necessary time to answer all each question thoroughly and honestly.
During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Rausch is extraordinarily compassionate. She demonstrated sensitivity towards my situation and history of miscarriage.
Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
IVF, which was converted to IUI due to only 2 follicles teaching the desired measurements. I was on 300 mL of Menopur and 300 mL of Gonal-f, in addition to 0.25 mg of Cetrotide. I was also administered Clomid for 5 days.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Doreen )
Doreen was extremely compassionate. She took the time to ease my anxiety and explain procedures in detail.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strength: I was able to get an appointment right away, even as a new patient Weakness: inability to contact front desk and most times, you must leave a voicemail. It is difficult to get someone on the phone. The phone is not answered at all on weekends.
Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).
$7,000 copay for IVF (Emblem Health)
10
Doctor
Mary Rausch
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
10
10
Age 38
3 IUI
2 IVF
Diminished Ovarian Reserve
Unexplained
European
Latinx
Income $200K - $499K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Hershlag] made me feel so happy and was such a pleasure to talk to..He’s compassionate which is so rare. He’s knowledgeable and explains everything in a way that makes sense...They were amzing! Very personalized and would spend time explaining everything. I absolutely adore him and his staff....4 vials is menapur 300 of follastim Menapur Cetratide All used to generate eggs. Cetratide used to delay ovulation...
Nurse practitioner - Dorene- is amazing. Lauren - another doctors nurse that sometimes covered for Hershlag’s nurse was amazing and so understanding Jenny - Hershlag’s nurse- nice but I felt like I was bothering her sometimes...Well organized and friendly staff [North Shore Long Island Jewish]. I have not recognized any weaknesses yet. For blood work and sono you do not need an appointment. You just go in between 7-9. Waiting times weren’t bad at all. I was always in and out in 20 mins at most.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He made me feel so happy and was such a pleasure to talk to. I feel that I wasted my time at the other practice I went to after meeting him. He’s compassionate which is so rare. He’s knowledgeable and explains everything in a way that makes sense.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Don’t bother going to any other clinics.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
They were amzing! Very personalized and would spend time explaining everything. I absolutely adore him and his staff.
Describe the protocols Avner Hershlag used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
4 vials is menapur 300 of follastim Menapur Cetratide All used to generate eggs. Cetratide used to delay ovulation.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Jenny )
Nurse practitioner - Dorene- is amazing. Lauren - another doctors nurse that sometimes covered for Hershlag’s nurse was amazing and so understanding Jenny - Hershlag’s nurse- nice but I felt like I was bothering her sometimes. Didn’t feel that way with anyone else in the practice.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Well organized and friendly staff. I have not recognized any weaknesses yet. For blood work and sono you do not need an appointment. You just go in between 7-9. Waiting times weren’t bad at all. I was always in and out in 20 mins at most.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Easy to do. Quick, no wait, orderly.
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
Pay upfront for all copays and services. No payment plan.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
0
0
Age 36
1 IUI
IVF
Donor Sperm
Diminished Ovarian Reserve
European
Latinx
Income $100K - $199K
Doctor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Scholl] was awful. Terrible bedside manner. Refused to listen to you. Would always ‘sigh’ when you had a question. Had no faith. Very textbook. Would never want to hear about other things I read regarding DOR. Had no interest in adjusting meds or doses. Just plain awful... same meds and doses...He never wanted to answer questions. He refused to change protocols. He did same protocol for everyone despite their diagnosis. On first meeting he already said I should go straight to donor egg.
About $25,000 The cycle itself is $17500 and plus the cost of meds [at Northwell Health]...Strength — great monitoring hours Weakness — hospital run. Awful doctors and protocols. They treat everyone the same. Literally just a number. Sometimes they didn’t even remember what meds you were on...Kathy [nurse] was amazing. The other nurses I didn’t really know... didn’t have any options since I didn’t have many embryos
How was your experience with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?
He was awful. Terrible bedside manner. Refused to listen to you. Would always ‘sigh’ when you had a question. Had no faith. Very textbook. Would never want to hear about other things I read regarding DOR. Had no interest in adjusting meds or doses. Just plain awful.
What's one piece of advice would you give a prospective patient of Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?
Run fast. He doesn’t care about you as an infertile woman. You’re just another number
During treatment, were you treated like a number or a human with Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish)?
He never wanted to answer questions. He refused to change protocols. He did same protocol for everyone despite their diagnosis. On first meeting he already said I should go straight to donor egg.
Describe the protocols Gerald Scholl used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Cycle 1- clomid gonal f 300 and menopur 4 vials — concerted to iui Cycle 2 - same meds, but with Estrogen priming. 3 follicles. One blast pgs abnormal Cycle 3 — same meds and doses, estrogen priming protocol, 4 follicles, one fertilized. 3 day FET — BFN
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Kathy)
Kathy was amazing. The other nurses I didn’t really know.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strength — great monitoring hours Weakness — hospital run. Awful doctors and protocols. They treat everyone the same. Literally just a number. Sometimes they didn’t even remember what meds you were on
Describe the costs associated with your care under Gerald Scholl at Northwell Health (FKA North Shore Long Island Jewish).
About $25,000 The cycle itself is $17500 and plus the cost of meds
Describe Gerald Scholl's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
I didn’t have any options since I didn’t have many embryos
0
Doctor
Gerald Scholl
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
8
7
Age 36 - 37
1 IVF
Prefer not to answer
Income $50K - $99K
Doctor
Neutral
Neutral
Successful
He [Dr. Cohen] was great, appointments were usually very short and more the office than the doctor felt like an assembly line. Doctor was great....He was very good at explaining everything and what to expect, he explained to my mom medical husband everything from IVF to PGS. He was very gentle during the procedures for procedures that i have heard of people complaining they hurt i didn’t even feel them.... They [nurses] were great, always calling me back and answered all questions
They [North Shore -Manhasset] were great, always calling me back and answered all questions...Very busy and feels like it’s easy to get lost, wait times can also be long. The staff however tries to be as accommodating as possible. Only 1 phlebotomist which can mean a long wait time for blood work...He [Dr. Cohen] was great, appointments were usually very short and more the office than the doctor felt like an assembly line. Doctor was great.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was very good at explaining everything and what to expect, he explained to my mom medical husband everything from IVF to PGS. He was very gentle during the procedures for procedures that i have heard of people complaining they hurt i didn’t even feel them.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Ask questions
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was great, appointments were usually very short and more the office than the doctor felt like an assembly line. Doctor was great.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vajida)
They were great, always calling me back and answered all questions
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Very busy and feels like it’s easy to get lost, wait times can also be long. The staff however tries to be as accommodating as possible. Only 1 phlebotomist which can mean a long wait time for blood work
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
About 18,000 not including medication or genetics
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
We did PGS so only 1 transferred
8
Doctor
Matthew Cohen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Successful
8
8
Age 29 - 32
2 IUI
2 IVF
PCOS
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
Neutral
Neutral
Successful
Dr. Mullin is extremely smart and good at what she does. She is always thinking of different ways to make each cycle successful and goes above and beyond to try and get a positive pregnancy test. If I ever had questions I needed answered, I never had to wait more than a day for her response...If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.
This is a very big clinic with many patients and can sometimes feel like it's a revolving door, but I didn't really expect anything different. As with any other medical care, you have to be your own advocate and do your own research and ask questions. Try to become knowledgeable regarding your treatment so you can give it the best shot possible...All of the nursing staff is excellent!...If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin is extremely smart and good at what she does. She is always thinking of different ways to make each cycle successful and goes above and beyond to try and get a positive pregnancy test. If I ever had questions I needed answered, I never had to wait more than a day for her response.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
If you are expecting warm and fuzzy, that is not what you will get with Dr. Mullin, but you will get the best care.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Although most appointments were very fast, she would still answer any and all of the questions I had.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Joan)
All of the nursing staff is excellent!
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
This is a very big clinic with many patients and can sometimes feel like it's a revolving door, but I didn't really expect anything different. As with any other medical care, you have to be your own advocate and do your own research and ask questions. Try to become knowledgeable regarding your treatment so you can give it the best shot possible.
8
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
10
10
Age 31 - 32
2 IUI
Other
Ashkenazi Jewish
Income $50K - $99K
Operations
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He genuinely cares about each patient, however, he reminded us of Sheldon Cooper on big bang theory - genius with limited social interaction skills. That being said, we would definitely go back to him in the future and recommend him to anyone looking.
Strength -At major hospital Weakness - Difficult to get to, had to drive...Whenever we were unsure of how to proceed, the nurses were kind and patient and made sure calls were returned in a timely manner. They more than made up the lack of bedside manner of Dr. Cohen...He was very down to earth and explained things to us at every turn. He is definitely a little quirky, but was patient with us and treated us like mature adults, never talking over our heads. Would definitely recommend him and his staff to anyone looking
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was very down to earth and explained things to us at every turn. He is definitely a little quirky, but was patient with us and treated us like mature adults, never talking over our heads. Would definitely recommend him and his staff to anyone looking
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
His social interaction skills are limited, but he more than makes up for it with his genius. In the end, as long as you get your baby, do you really care that you were treated by Dr. Spock?
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He genuinely cares about each patient, however, he reminded us of Sheldon Cooper on big bang theory - genius with limited social interaction skills. That being said, we would definitely go back to him in the future and recommend him to anyone looking.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Whenever we were unsure of how to proceed, the nurses were kind and patient and made sure calls were returned in a timely manner. They more than made up the lack of bedside manner of Dr. Cohen
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strength -At major hospital Weakness - Difficult to get to, had to drive
10
Doctor
Matthew Cohen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013, Successful
10
10
Age 32
4 IUI
IVF
European
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Hershlag] will exhaust every possible option to get you pregnant!....Caring, compassionate, thoughtful, knowledgeable...I have twins to prove it (let me note that Dr. H was adamant about transferring one embryo.) My husband and I had been through the ringer at that point and this IVF cycle was our last. Mentally and physically my body could not handle it. BUT I pushed and Dr H obliged begrudgingly and said we would most certainly have twins and as long as I knew all the risks he would not transfer more than two embryos so don't even think about it....
The whole establishment [at North Shore Long Island Jewish Fertility] knew what they were doing. I have twins to prove it (let me note that Dr. H was adamant about transferring one embryo.) My husband and I had been through the ringer at that point and this IVF cycle was our last. Mentally and physically my body could not handle it. BUT I pushed and Dr H obliged begrudgingly and said we would most certainly have twins and as long as I knew all the risks he would not transfer more than two embryos so don't even think about it....
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Caring, compassionate, thoughtful, knowledgable. The whole establishment knew what they were doing. I have twins to prove it (let me note that Dr. H was adamant about transferring one embryo.) My husband and I had been through the ringer at that point and this IVF cycle was our last. Mentally and physically my body could not handle it. BUT I pushed and Dr H obliged begrudgingly and said we would most certainly have twins and as long as I knew all the risks he would not transfer more than two embryos so don't even think about it.... Three weeks later an ultra sound confirmed two sacks were there. Every single person I meet that is in this situation gets referred to him. Honestly, he is just the best at what he does.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He will exhaust every possible option to get you pregnant!
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Like I was the only patient he had.
10
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2013, Successful
9
10
Age 33
2 IUI
Anovulation
PCOS
European
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr Hershlag is very knowledgeable and explained every step throughout the process...He ended every session with a hug which I appreciated
It is typical to have to wait over an hour for an appointment even if you are the first appointment of the day.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He was very thorough and explained everything throughout the process.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Be prepared to wait a long time in the waiting room. He's great so it's worth it.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Hershlag is very knowledgable and explained every step throughout the process. He also thoroughly answered any questions that we had. He ended every session with a hug which I appreciated. However, the wait times in his office are unbearable! It is typical to have to wait over an hour for an appointment even if you are the first appointment of the day.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Carol)
She was so sweet and funny. I know some other patients at the clinic and everyone raves about how great she is.
9
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 28 - 29
4 IUI
Anovulation
PCOS
Black or African-American
Income $0 - $49K
Sales Representative
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt as if he [Dr. Matthew Cohen] cared for my husband and I needs . He was very helpful as a male doctor . He was understandable due to insurance purpose and he gave us alternative that helped us out. Dr. Cohen made me feel like a human because he didn’t judge me for my age , or my condition...is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator.
The nursing staff [at Northwell Health-FKA North Shore Long Island Jewish] was friendly , they greeted me in a polite way . They all need my name and all had smiles on there face as if they want to be there...they always called me for my appointments. Friendly, the hours of operation was reasonable...Matthew Cohen is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Matthew Cohen is the First Male Doctor who made me feel comfortable as a female . He kind , thoughtful and a good communicator. He gave me hope that one day I will have a family of my own . He said it will happen and I believe him . He a good doctor . As I stated , after my first miscarriage he told me not to feel discourage that the treatment worked and it will work again.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Have faith with Dr. Matthew, Have Faith with yourself . Dr. Cohen will make you feel comfortable, keep in mind that he is not god , but he’s here to help.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Being one of Dr. Cohen patient was a different feeling, due to the fact that he’s a male and I’m a female he made me feel comfortable. I felt as if he cared for my husband and I needs . He was very helpful as a male doctor . He was understandable due to insurance purpose and he gave us alternative that helped us out. Dr. Cohen made me feel like a human because he didn’t judge me for my age , or my condition . I felt welcome due to the fact that everyone that came to clinic was going through the same thing I was going through . When I experience my first miscarriage he told me to have hope and since I got pregnant that time, it will happen again . I would recommend Dr. Cohen to any female who wants to feel like a human .
Describe the protocols Matthew Cohen used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr. Cohen put me on Letrozole 2.5mg starting day 3-7 . I would than come in on day 10 or 12 to check my follicles , if I’m good to start procedures he will than have me schedule and day to come in . (I’ve done iui ). So my partner would come in at 7am give him sample and start the procedure at 9-10am . After that process there’s a two week wait . After the two weeks , I would than come in for a pregnancy test . If negative and I get a period I would do process all over . However if it is positive, I would have to come back in for blood sample to see if my numbers go up than my pregnancy is successful. If my numbers go down than I’m experiencing a miscarriage.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Doreen)
The nursing staff was friendly , they greeted me in a polite way . They all need my name and all had smiles on there face as if they want to be there .
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The fertility clinic that I’ve went to strength was that, they always called me for my appointments. Friendly, the hours of operation was reasonable . To my knowledge, I wouldn’t say that the clinic had a weakness .
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
Not sure
Describe Matthew Cohen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
N/a
10
Doctor
Matthew Cohen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
6
Age 26 - 27
3 IUI
1 IVF
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr. Hershlag was amazing and individualized treatment to your personal diagnosis and needs!...so knowledgeable in what he does and so protective of his patients, always wanting to be the one to see them if possible and manage their care. He goes above and beyond to individualize your treatment plans to your diagnosis and needs and is so encouraging and hopeful every step of the way...
clinic [Northwell Health] was fine but doctor hershlag was the one who made it excellent. sometimes it feels like a factory since its so busy but the care dr. hershlag provided overshadowed that...He may not seem so warm from the beginning but he truly is once you get to know him and has your best interests at heart always.
How was your experience with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He is amazing! so knowledgeable in what he does and so protective of his patients, always wanting to be the one to see them if possible and manage their care. He goes above and beyond to individualize your treatment plans to your diagnosis and needs and is so encouraging and hopeful every step of the way. I truly felt like i was in the best hands and owe him so much and am so grateful that he gave us the gift of becoming parents. He has since left northwell and we have moved out of state and my biggest regret about that is that we will not be able to see dr hershlag for future treatments. I strongly recommend him to everyone I know though because he is really the best and I can say that even more so after comparing him to other doctors I've seen after moving away. No doctor ive had experience with is as good as dr. hershlag.
What's one piece of advice would you give a prospective patient of Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
He may not seem so warm from the beginning but he truly is once you get to know him and has your best interests at heart always.
During treatment, were you treated like a number or a human with Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Hershlag was amazing and individualized treatment to your personal diagnosis and needs!
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
clinic was fine but doctor hershlag was the one who made it excellent. sometimes it feels like a factory since its so busy but the care dr. hershlag provided overshadowed that.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
was fine
Describe the costs associated with your care under Avner Hershlag at Northwell Health (FKA North Shore Long Island Jewish).
i think around $300 each iui and $20,000 for ivf cycle
Describe Avner Hershlag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
they only transfer one
10
Doctor
Avner Hershlag
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2022, Unknown Success
10
10
Age 42
3 IUI
1 IVF
1 Egg Freezing
Donor Eggs
Donor Sperm
Endometriosis
Poor Egg Quality
Uterine Fibroids
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Mullin] was kind caring and considerate of my needs. I shared that i had a previously negative experience that resulted in some fear related to meeting a new doctor. She made me safe and heard. I really appreciated the care i am receiving from her...She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding...
The strengths that this office [Northwell Health] is that they are prompt, knowledgeable and flexible. If I had to address a weakness it would be that they are very full and sometimes you have to wait passed your appointment time. Also, the financial staff is wonderful...[nursing staff is] Timely, gentle ,caring...Dr. Mullins is open, honest , caring and understanding. She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullins is open, honest , caring and understanding. She allowed me to communicate my needs and i feel like my needs are being met when i attend visits. I find her to have patience as well. Dr. Mullins allowed space for understanding.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Know that you are getting great care with her and to be honest about your fertility journey.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
She was kind caring and considerate of my needs. I shared that i had a previously negative experience that resulted in some fear related to meeting a new doctor. She made me safe and heard. I really appreciated the care i am receiving from her.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
I do not remember
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Timely, gentle ,caring
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The strengths that this office is that they are prompt, knowledgeable and flexible. If I had to address a weakness it would be that they are very full and sometimes you have to wait passed your appointment time. Also, the financial staff is wonderful.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
I do not remember the cost
Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
No comments
10
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
8
Age 35
3 Egg Freezing
European
Income $50K - $99K
2nd of 3 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He [Dr. Cohen] explained every thing in full. He was very informative and caring. He had a great personality and oversight. He provide great details over the procedure and after effects. We have not had the surgery yet because if COVID. But plan to go through with the surgery once elective surgeries are opened up again. ... He was very nice and had a good personality while explaining the issues.
The clinics [Northwell Health] strengths, weaknesses and anything else a new patient should know is many. They should do their homework and ask as many questions if the period as possible. It is helpful to search the internet and other forums to find other couples that had gone through similar experiences. ... There were many different types of coats associated with this.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He explained every thing in full. He was very informative and caring. He had a great personality and oversight. He provide great details over the procedure and after effects. We have not had the surgery yet because if COVID. But plan to go through with the surgery once elective surgeries are opened up again.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Ask questions.
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
He was very nice and had a good personality while explaining the issues.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
They were very helpful.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinics strengths, weaknesses and anything else a new patient should know is many. They should do their homework and ask as many questions if the period as possible. It is helpful to search the internet and other forums to find other couples that had gone through similar experiences.
Describe the costs associated with your care under Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish).
There were many different types of coats associated with this.
10
Doctor
Matthew Cohen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2019, Successful
10
10
2 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Cohen is knowledgeable and has many years of experience. He does not give you false hope and he cares. He is patient and is always available to answer questions. He gives you a well thought out plan to achieve your intense goals. ... Dr Cohen makes you feel like a human. He is very caring and understanding ... Everyone is friendly and easy to get in touch.
Everyone [at Northwell Health] is friendly and easy to get in touch. Appointments are easy to make. Sometimes there is a long wait depending on the day. Parking is easy. There is valet parking. The clinic is clean and the waiting room is comfortable. ... The only whole staff is amazing from the Nurse Practitioner, Doreen to Dr. Cohen’s nurse, Vahida. They also showed concern and was always around for support and to answer questions.
How was your experience with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Cohen is knowledgeable and has many years of experience. He does not give you false hope and he cares. He is patient and is always available to answer questions. He gives you a well thought out plan to achieve your intense goals.
What's one piece of advice would you give a prospective patient of Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Be patient. And write down all your questions. Don’t be afraid to raise any concerns or questions you have
During treatment, were you treated like a number or a human with Matthew Cohen at Northwell Health (FKA North Shore Long Island Jewish)?
Dr Cohen makes you feel like a human. He is very caring and understanding
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Vahida RN)
The only whole staff is amazing from the Nurse Practitioner, Doreen to Dr. Cohen’s nurse, Vahida. They also showed concern and was always around for support and to answer questions.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Everyone is friendly and easy to get in touch. Appointments are easy to make. Sometimes there is a long wait depending on the day. Parking is easy. There is valet parking. The clinic is clean and the waiting room is comfortable.
10
Doctor
Matthew Cohen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Manhasset
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
5
6
Age 33 - 34
2 IUI
1 IVF
PCOS
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $100K - $199K
Teacher
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
She [Dr. Christine Mullin] is very smart but wasn’t very hands on until I did ivf. Then she was very hands on, but would still have other doctors do other procedures. She would explain information only on person otherwise would have to talk to nurse practitioner or nurses...he would do single transfers since they were tested...For iuis, she wouldn’t use injectable’s because of pcos and for ivf she started with try low and slow process.
[Northwell Health] Strengths is timeliness with giving back results, communication within 24 hours, provide information about process if asked. weakness is no online way to communicate, same cookie cutter procedures, if do not ask question then won’t provide information...The nursing staff is wonderful. They really make you feel like a person. The nurse practitioner has moments of not tie warmest bedside manner and also have to advocate, but the staff really makes you feel cared for during such a stressful process.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
She is very smart but wasn’t very hands on until I did ivf. Then she was very hands on, but would still have other doctors do other procedures. She would explain information only on person otherwise would have to talk to nurse practitioner or nurses.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Come with detailed questions and be thorough when advocating for yourself.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Felt like a combination depending on the scenario. Sometimes feel like just another number and do the same procedures but if I follow up and advocate, then can feel more like a person.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
It depends on the scenario. For iuis, she wouldn’t use injectable’s because of pcos and for ivf she started with try low and slow process.
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Maryjane)
The nursing staff is wonderful. They really make you feel like a person. The nurse practitioner has moments of not tie warmest bedside manner and also have to advocate, but the staff really makes you feel cared for during such a stressful process.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Strengths is timeliness with giving back results, communication within 24 hours, provide information about process if asked. weakness is no online way to communicate, same cookie cutter procedures, if do not ask question then won’t provide information
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Available before work but still had to get there a certain time to be seen before work ended.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
A lot was covered under insurance but other than that, seems like standard prices.
Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
She would do single transfers since they were tested.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I had to ask if certain bloodwork would be done and follow up about medications sent in for prescriptions.
5
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020 - 2021, Consult
10
10
Age 35 - 36
2 IUI
2 IVF
Anovulation
PCOS
Other
Prefer not to answer
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mullin spends time with every patient and truly puts a lot of time and effort into making individualized plans of care for each of her patients...spent the time to closely evaluate and adjust medications for IVF to carefully stimulate with PCOS to get the best possible number of healthy embryos and avoid severe hyperstimulation...I never felt rushed and always knew that she was taking the time to look at my results to make the best possible plan for my care....
Mary Jane, the nurse practitioner [at Northwell Health], goes above and beyond as well to answer all questions and lay out the entire plan so that you know what is coming. All of the nursing staff is so amazing...The clinic feels so personal as it is a small office and you truly get to know and love the staff! As all offices are busy because they must see all of their patients in a small morning window, they work very hard to get everyone in and out as quickly as possible
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin always spends the time to discuss your plan of care and answer any and all questions thoroughly. I never felt rushed and always knew that she was taking the time to look at my results to make the best possible plan for my care. You can always tell how much Dr Mullin truly cares about you as a patient and that is invested in seeing you have a great outcome!
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I highly recommend choosing Dr Mullin and the Mineola office
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin spends time with every patient and truly puts a lot of time and effort into making individualized plans of care for each of her patients. I felt like I was on an assembly line at another clinic and with Dr Mullin you know she is always looking at you as an individual when making the decisions for treatment
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Dr Mullin and MaryJane always spent the time to closely evaluate and adjust medications for IVF to carefully stimulate with PCOS to get the best possible number of healthy embryos and avoid severe hyperstimulation
Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Erin, Kathy )
Erin and Kathy were always so amazing with taking the time to give detailed instructions so I always knew what to do and when to return. They both show so much compassion for patients going through this process and always answer all of my questions. Mary Jane, the nurse practitioner, goes above and beyond as well to answer all questions and lay out the entire plan so that you know what is coming. All of the nursing staff is so amazing and you will not find such care anywhere else!
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic feels so personal as it is a small office and you truly get to know and love the staff! As all offices are busy because they must see all of their patients in a small morning window, they work very hard to get everyone in and out as quickly as possible
10
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 32 - 34
5 IUI
2 IVF
Endometriosis
PCOS
Ashkenazi Jewish
Income $500K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Mullin] entertained all of my questions, never rushed me (like actually, spend so much time with me on multiple occasions, I was shocked), personally did my ultrasounds most of the time and always came in to do my retrievals and transfers (even when it wasn't her day on call), and personally called me back when I called in with a question, and was really there for me every step of the way. Because of her, I felt well taken care of during such a sad, unknown time.
Some [nurses at Northwell Health] know more than others, and you learn who to turn to throughout your time there...Also, as an aside, the phlebotomist, Jessica, is the freaking best...The Northwell Mineola office is peaceful. The Manhasset office can be a zoo. I thankfully only had to go there on weekends for monitoring and for procedures (however, specifically for procedures, the nurses at Manhasset are incredible).
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I was a rare case. Got pregnant with my first-ever FET but then miscarried, despite the embryo being PGS normal. Dr. Mullin fought with me to try and figure out the best course of action after that and ultimately, after many biopsies and tests, she found what potentially was the issue. I don't know if many other doctors would have gone to the lengths she did.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Be your own advocate. Doctors have A LOT of patients - not their fault, just the nature of medicine these days. But it's up to you to bring your thoughts and opinions to the table. Dr. Mullin never shunned anything I had to say and worked with me every step of the way.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Dr. Mullin really took the time to get to know my husband and I. She entertained all of my questions, never rushed me (like actually, spend so much time with me on multiple occasions, I was shocked), personally did my ultrasounds most of the time and always came in to do my retrievals and transfers (even when it wasn't her day on call), and personally called me back when I called in with a question, and was really there for me every step of the way. Because of her, I felt well taken care of during such a sad, unknown time.
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Diagnosed "lean PCOS." Tried 4 IUIs (with Clomid), all BFN. Moved on to IVF. First retrieval was pretty (BCP + low dose meds given PCOS). Yielded a large # of eggs, but there were signs of poor egg quality. Transferred 1 of my 2 PGS normal embryos, BFP, miscarried at 6 weeks. Waited a few months to do another retrieval, during which she put me on Metformin and I started taking Acai pills. Prior to starting the injections, she also changed the protocol slightly and added estrogen priming. 2nd retrieval MUCH better and ended up with 5 healthy embryos. After a failed second FET, we decided to do the ReceptivaDX biopsy, as she suspected silent endometriosis. Biopsy confirmed extremely high levels of inflammation. Protocol was Depot Lupron for 2 months. Went straight into my third FET, which resulted in my current pregnancy.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
Some know more than others, and you learn who to turn to throughout your time there. At the end of the day, though, Dr. Mullin was always reachable, and every time I called in with a question, the nurse(s) would either put me on hold to ask Dr. Mullin directly, or Dr. Mullin called me back herself later that day. Also, as an aside, the phlebotomist, Jessica, is the freaking best.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The Northwell Mineola office is peaceful. The Manhasset office can be a zoo. I thankfully only had to go there on weekends for monitoring and for procedures (however, specifically for procedures, the nurses at Manhasset are incredible).
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unsuccessful
4
9
Age 34 - 35
5 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Doesn't Recommend
Strongly Recommends
Unsuccessful
I haven't had much time spent with Dr. Mullin herself. Her visits are short and not a lot of information is provided. Her bedside manner makes me feel as though i'm a number...I never feel as though i'm getting the full story from her, and that's when I actually see her. Only when I had a bad experience, did she show compassion and see me a few visits in a row. I'm confident she's good at what she does and will get me pregnant - i'm just not 100% on board with how she does it.
The clinic [Northwell Health- Mineola] is amazing, the staff is warm, friendly, and organized. It took 1 visit for Robin at the front desk to remember my name. I'm greeted every time I walk in and questions are answered as needed. Whenever I call with questions I get an answer right away or am called back shortly after. There are NEVER issues with appointments, they always make room for me. Jessica the phlebotomist is amazing, she never leaves me with bruises and takes my blood in no time. Regina, the sonogram tech is so warm - I've cried to her behind the closed door many times, and she always makes me feel so comfortable. This team is a gem!
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I never feel as though i'm getting the full story from her, and that's when I actually see her. Only when I had a bad experience, did she show compassion and see me a few visits in a row. I'm confident she's good at what she does and will get me pregnant - i'm just not 100% on board with how she does it.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Ask many questions.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I haven't had much time spent with Dr. Mullin herself. Her visits are short and not a lot of information is provided. Her bedside manner makes me feel as though i'm a number.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff is excellent, specifically the NP Mary Jane and RN Joan. They take their time when speaking with you, always ask questions, and make you feel as though you matter. They have been my contacts from day one, i feel more comfortable with them then I do with the Dr.
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
The clinic is amazing, the staff is warm, friendly, and organized. It took 1 visit for Robin at the front desk to remember my name. I'm greeted every time I walk in and questions are answered as needed. Whenever I call with questions I get an answer right away or am called back shortly after. There are NEVER issues with appointments, they always make room for me. Jessica the phlebotomist is amazing, she never leaves me with bruises and takes my blood in no time. Regina, the sonogram tech is so warm - I've cried to her behind the closed door many times, and she always makes me feel so comfortable. This team is a gem!
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
$50 copay, $3500 for IVF cycle
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to convey critical information
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
I wasn't given the correct information on side effects and ended up in the hospital
4
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 30 - 31
1 IVF
Male Factor
PCOS
Unexplained
European
Income $200K - $499K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Sje was involved with my care - which took place over the holidays - and never made me feel like a number or "just another" patient. She encouraged me to keep going with my retrieval when I considered cancelling it due to an unusual course of events during my stims phase. I went through with my retrieval only because of how much I trusted Dr. Mullin. The retrieval resulted in 9 embryos (8 PGS normal), and one current pregnancy. I would recommend Dr. Mullin to anyone in the area undergoing treatment for infertility.
Always see a doctor for monitoring [at North Shore Long Island Jewish], though sometimes not your primary doctor. Patients in satellite offices need to go to Manhassat for at least some monitoring appointments and all procedures - Manhassat is definitely busier than Mineola, but still moves fairly quickly. Had a couple of issues with billing, but they were easily resolved. Robyn, who handles insurance logistics for the Mineola office, is excellent and helped me through a really confusing insurance policy.
How was your experience with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I met with Dr. Mullin after leaving a different clinic (from which I had serious concerns about their level of care). She was matter of fact about my potential options for treatment, but listened to me about my concerns and wishes and responded appropriately and with empathy. Sje was involved with my care - which took place over the holidays - and never made me feel like a number or "just another" patient. She encouraged me to keep going with my retrieval when I considered cancelling it due to an unusual course of events during my stims phase. I went through with my retrieval only because of how much I trusted Dr. Mullin. The retrieval resulted in 9 embryos (8 PGS normal), and one current pregnancy. I would recommend Dr. Mullin to anyone in the area undergoing treatment for infertility.
What's one piece of advice would you give a prospective patient of Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
Don't be afraid to say what you want out of treatment. Dr. Mullin will listen and let you know if it's possible - she won't just push her standard treatment without explanation or consideration to your wants/concerns.
During treatment, were you treated like a number or a human with Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish)?
I always saw a doctor for my monitoring appointments, and often that doctor was Dr. Mullin. She was super involved in my care, and always made me feel like I was her only patient (even though that obviously wasn't the case).
Describe the protocols Christine Mullin used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.
Antagonist protocol; ICSI; PGS; FET with embryo glue. 21 eggs, 19 mature, 17 fertilized, 9 day 5/6 embryos, 8 PGS-normal.
Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).
The nursing staff was overall great, though I thought Mary Jane was the stronger, better organized of the two (she was wonderful).
Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).
Always see a doctor for monitoring, though sometimes not your primary doctor. Patients in satellite offices need to go to Manhassat for at least some monitoring appointments and all procedures - Manhassat is definitely busier than Mineola, but still moves fairly quickly. Had a couple of issues with billing, but they were easily resolved. Robyn, who handles insurance logistics for the Mineola office, is excellent and helped me through a really confusing insurance policy.
Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).
Monitoring at Manhassat was generally during any window of time, definitely busier. Monitoring in Mineola was for a set time and a breeze.
Describe the costs associated with your care under Christine Mullin at Northwell Health (FKA North Shore Long Island Jewish).
Insurance covered all procedures except PGS and embryo glue. Total out of pocket was ~$5500, excluding deductibles and coinsurance. I believe i was quoted ~17k (plus medication costs) out of pocket if I didn't have insurance. They gave me the price information very early on in the process.
Describe Christine Mullin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).
I strongly wanted to avoid the possibility of multiples, Dr. Mullin agreed with an eSet.
What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).
Had to make two requests for my file to be sent to my ob - but could have been my ob offices' error, unclear! Either way not a big issue.
10
Doctor
Christine Mullin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwell Health (FKA North Shore Long Island Jewish)
Mineola
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources