Northeastern Reproductive Medicine

3 doctors work here

Rated 9.1
Strongly recommend: 78%Neutral: 17%Don't recommend: 5%9.1
78% strongly recommend
30 reviews
Operations
9.5
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.4
8.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
469
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture is not offered
Acupuncture is not offered
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 1 office

Colchester
105 West View Road
Colchester, VT 05446

30 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
9
Age 33 - 34
4 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Jennifer Brown Is extremely knowledgeable and very compassionate. She will often take extra time with you if needed. Jennifer Brown is invested in the outcome of patients and has excellent bedside manner...expect that communication between doctors and nurses to be confusing [at Northern Reproductive Medicine]...Communication is difficult. Calls can take longer than 24 hrs to be returned. Questions about insurance go unanswered. Concerns about prices/costs ignored...
Strength [at Northeaster Reproductive Medicine]- extremely knowledgeable, invested in positive outcomes...Weakness- not enough doctors/rns/other office staff (they seem spread thin), communication of treatment plans between doctors/rns, expensive...Strength [of nurses]- they're highly skilled Challenge- they're too busy/there aren't enough of them
How was your experience with Jennifer Brown at Northeastern Reproductive Medicine?
Jennifer Brown Is extremely knowledgeable and very compassionate. She will often take extra time with you if needed. Jennifer Brown is invested in the outcome of patients and has excellent bedside manner.
What's one piece of advice would you give a prospective patient of Jennifer Brown at Northeastern Reproductive Medicine?
To expect that communication between doctors and nurses to be confusing
During treatment, were you treated like a number or a human with Jennifer Brown at Northeastern Reproductive Medicine?
Communication is difficult. Calls can take longer than 24 hrs to be returned. Questions about insurance go unanswered. Concerns about prices/costs ignored.
Describe the protocols Jennifer Brown used in your cycles at Northeastern Reproductive Medicine and their degree of success.
IUIs- clomid, ovidrel (4 negative) IVF- ortho-cyclen, Menapur, gonal f, ganirelix, lupron, pregnyl (current)
Describe your experience with the nursing staff at Northeastern Reproductive Medicine.
Strength- they're highly skilled Challenge- they're too busy/there aren't enough of them
Describe your experience with Northeastern Reproductive Medicine.
Strength- extremely knowledgeable, invested in positive outcomes Weakness- not enough doctors/rns/other office staff (they seem spread thin), communication of treatment plans between doctors/rns, expensive
Describe the costs associated with your care under Jennifer Brown at Northeastern Reproductive Medicine.
Approximately $10,000
What specific things went wrong at Northeastern Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northeastern Reproductive Medicine.
Confusion with testing
9
Doctor
Jennifer Brown
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Northeastern Reproductive Medicine
Colchester
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2016 - 2017, Unsuccessful
NPS
5
NPS
6
Age 33 - 34
3 IVF
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She’s pleasant. She [Dr. Murray] treated us like more than just a number and we really felt like she was family. There were two times after cycles failed that she was supposed to call us and didn’t. So that diminished our trust in her. She didn’t do any other testing though we asked, and she didn’t seem to have any ideas... They [Northeastern Repro Med] all work together very well so even when you are assigned to one doctor they all know your case.
It’s small so they [Northeastern Reproductive Med] treat you like a human and not a number. They all work together very well so even when you are assigned to one doctor they all know your case. Everyone is very friendly and answers your questions or knows how to find them. There’s no money back guarantee here though like there is at some other clinics... Some of the nurses were better communicators than others and had answers to our questions
How was your experience with Christine Murray at Northeastern Reproductive Medicine?
She’s pleasant. She treated us like more than just a number and we really felt like she was family. There were two times after cycles failed that she was supposed to call us and didn’t. So that diminished our trust in her. She didn’t do any other testing though we asked, and she didn’t seem to have any ideas
What's one piece of advice would you give a prospective patient of Christine Murray at Northeastern Reproductive Medicine?
I’m not sure
During treatment, were you treated like a number or a human with Christine Murray at Northeastern Reproductive Medicine?
It was small and personal
Describe your experience with the nursing staff at Northeastern Reproductive Medicine.
Some of the nurses were better communicators than others and had answers to our questions
Describe your experience with Northeastern Reproductive Medicine.
It’s small so they treat you like a human and not a number. They all work together very well so even when you are assigned to one doctor they all know your case. Everyone is very friendly and answers your questions or knows how to find them. There’s no money back guarantee here though like there is at some other clinics
Describe the costs associated with your care under Christine Murray at Northeastern Reproductive Medicine.
I’m not 100% sure. A good chunk of ours was covered by insurance
What specific things went wrong at Northeastern Reproductive Medicine?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Northeastern Reproductive Medicine.
After a couple failed cycles, the doctor was supposed to call us for a phone consult and next steps and never called either time and we had a bunch of questions
5
Doctor
Christine Murray
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Northeastern Reproductive Medicine
Colchester
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
1
NPS
1
Age 39 - 40
3 IUI
Diminished Ovarian Reserve
European
Income $200K - $499K
Professor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
You may find people who will rave about this practice. However, in my opinion, their move to the private world (from academic) was not a positive one. With DOR, I was not offered IVF. After consulting with others, I am convinced that they did not want me to "taint" their numbers as they were starting their practice. Some of their nurses and staff were quite nice, while others were rude and completely insensitive. I could not recommend this practice to a friend or loved one.
You may find people who will rave about this practice. However, in my opinion, their move to the private world (from academic) was not a positive one. With DOR, I was not offered IVF. After consulting with others, I am convinced that they did not want me to "taint" their numbers as they were starting their practice. Some of their nurses and staff were quite nice, while others were rude and completely insensitive. I could not recommend this practice to a friend or loved one.
Describe your experience with the nursing staff at Northeastern Reproductive Medicine.
Some of the nurses were quite nice, others were rude and completely insensitive.
Describe your experience with Northeastern Reproductive Medicine.
You may find people who will rave about this practice. However, in my opinion, their move to the private world (from academic) was not a positive one. With DOR, I was not offered IVF. After consulting with others, I am convinced that they did not want me to "taint" their numbers as they were starting their practice. Some of their nurses and staff were quite nice, while others were rude and completely insensitive. I could not recommend this practice to a friend or loved one.
1
Doctor
Peter Casson
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
4 of 5
1
Clinic
Northeastern Reproductive Medicine
Colchester
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unknown Success
NPS
10
NPS
10
Age 32
1 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Sales Representative
2nd of 4 Docs
3 IUI With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Casson and the team at Northeastern Reproductive Medicine were all wonderful. from the ease of making appointments, to the friendliness of the entire staff, it made our difficult journey a bit easier. We worked with Dr. Casson for over a year and went through many different protocols and procedures to achieve our goal.
Dr Casson and the team at Northeastern Reproductive Medicine were all wonderful. from the ease of making appointments, to the friendliness of the entire staff, it made our difficult journey a bit easier. We worked with Dr. Casson for over a year and went through many different protocols and procedures to achieve our goal.
During treatment, were you treated like a number or a human with Peter Casson at Northeastern Reproductive Medicine?
Dr Casson and the team at Northeastern Reproductive Medicine were all wonderful. from the ease of making appointments, to the friendliness of the entire staff, it made our difficult journey a bit easier. We worked with Dr. Casson for over a year and went through many different protocols and procedures to achieve our goal. We are currently pregnant with twins and owe so much credit to the encouragement and hope from Dr Casson.
Describe your experience with the nursing staff at Northeastern Reproductive Medicine.
Monique and Nicole
What specific things went wrong at Northeastern Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northeastern Reproductive Medicine.
They did not call every day with an embryo update like they said they would.
10
Doctor
Peter Casson
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northeastern Reproductive Medicine
Colchester
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 44
European
Native American
Income $0 - $49K
Writer
5th of 5 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Jennifer Brown] came off as a caring person that did not talk down to me or act judgemental. She was professional. Being that the first meeting was over the internet we had to adjust for sound quality and she was great about communicating what needed to be discussed...she was very easy going...I felt confident that we could try one round of IVF
I was to call back with the first day of my cycle. The office [at Northeastern Reproductive Medicine] was closed and the answering service said to call back next month. I was upset by the manner of this cold service because I thought we were still going to at least try IVF even though there was a hold...Have someone answer the phone
How was your experience with Jennifer Brown at Northeastern Reproductive Medicine?
So far: She came off as a caring person that did not talk down to me or act judgemental. She was professional. Being that the first meeting was over the internet we had to adjust for sound quality and she was great about communicating what needed to be discussed.
What's one piece of advice would you give a prospective patient of Jennifer Brown at Northeastern Reproductive Medicine?
Its too soon to give advice as we have only talked once.
During treatment, were you treated like a number or a human with Jennifer Brown at Northeastern Reproductive Medicine?
When we talked she was very easy going and during the covid that was helpful. I felt confident that we could try one round of IVF.
Describe the protocols Jennifer Brown used in your cycles at Northeastern Reproductive Medicine and their degree of success.
I was to call back with the first day of my cycle. The office was closed and the answering service said to call back next month. I was upset by the manner of this cold service because I thought we were still going to at least try IVF even though there was a hold because I am very close to going into menopause and aging out of the ability to have IVF. I wanted to at least know for sure what was going to happen and there are no answers. No response to email.
Describe your experience with the nursing staff at Northeastern Reproductive Medicine.
I cant tell. The only staff I spoke to was intake.
Describe your experience with Northeastern Reproductive Medicine.
Communication during Covid pandemic could use improvement. Have someone answer the phone. I understand the complications of staffing etc. but there should be at least one person working from home that can take calls.
Describe the costs associated with your care under Jennifer Brown at Northeastern Reproductive Medicine.
20 dollar copay. I am insured at this time but will age out of my insurance next month so it will be completely on me to continue trying after that.
10
Doctor
Jennifer Brown
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northeastern Reproductive Medicine
Colchester
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5