Northern California Fertility Medical Center
Available Resources
Genetic counseling
Acupuncture
Mental health counseling
Nutrition counseling
Administration of shots
Coordinating at-home nursing
Selling medication
Providing backup medication
Roseville
1130 Conroy Lane
Roseville, CA 95661
916-773-5529
Sacramento
1111 Exposition Blvd, #200
Sacramento, CA 95815
(916) 773-5529
129 assessments
10
10
Age
32
Treated
2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
10
10
I feel like a human because he calls us by name sits down with us and looks us in the eye. ... He was very good at explaining the process and what is going on in terms we understand. He gives us all the information to make educated decisions and I never feel pressured. ... It’s refreshing to feel listened to and supported in this very vulnerable time. I never feel rushed while in appointments with him. I truly believe he puts the best interest of his patients first. I recommend him any chance I get!
The front office [NCFMC] is so cheerful and helpful. All the medical assistance are friendly and caring. They move quickly and provide good feedback, they always go the extra mile. ... She [nurse] answers back promptly, but I don’t feel like her communication style is right for me. I never leave feeling care for as a person. ... I feel like the answer all questions and if they don’t have the answer they find someone that does.
Age
32
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
He was very good at explaining the process and what is going on in terms we understand. He gives us all the information to make educated decisions and I never feel pressured. He answers all questions timely and supportively, no matter how many times I ask. He has great bedside manner and I feel that he really cares about us as people. It’s refreshing to feel listened to and supported in this very vulnerable time. I never feel rushed while in appointments with him. I truly believe he puts the best interest of his patients first. I recommend him any chance I get!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Ask questions he has the answers and the knowledge to explain it until you feel comfortable. He is truly is a great educator.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
I feel like a human because he calls us by name sits down with us and looks us in the eye. When he tells us about the next steps he explains why he is doing it for us this way and why he has adjusted it from our pervious tries. He set up phone appointment because we live 2 hours away and always tries to make it easier on us. He also asks us about our lives and self’s outside of just talking about fertility issues. He is a gem.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started will a time intercourse and medication cycle because we could not make it down to Roseville when we needed too. Instead of wasting a month we picked to do this. Then we went to IUI with injection medication and oral medication due to my low egg count. After the first unsuccessful he didn’t hesitate to up the medication for the next round of IUI to try and get more follicles. Now we are moving forward with IVF due to the unsuccessful IUI and my low egg count. We have decide to be aggressive with the hormones to get the most follicles as possible.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
She answers back promptly, but I don’t feel like her communication style is right for me. I never leave feeling care for as a person.
Describe your experience with Northern California Fertility Medical Center.
I feel like the answer all questions and if they don’t have the answer they find someone that does. The front office is so cheerful and helpful. All the medical assistance are friendly and caring. They move quickly and provide good feedback, they always go the extra mile.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
IUI with insemination and Medications was 2600.00
First appointment was 250.00
Cyst removal at surgery center 990.00
IVF 26-27,000.00
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He wants to transfer one for safety of the baby and myself. To make sure that we don’t end up with premature babies with health problems. He also said everybody’s body is able to tolerate things different and we don’t want to put anyone at risk.
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9
8
Age
38
Treated
2019
Success with this Doc
?
Treatment
1 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
9
8
My wife and I appreciate Dr. Stephen's bedside manner and kindness. ... Very thorough on our consultation appointment. Very kind, compassionate and patient. We appreciate that she takes the time to address our concerns and direct us to the appropriate staff to help us get the answers we are seeking. We have had hardships conceiving and have had struggles with our insurance not covering treatments. Dr. Stephen's has been empathetic and understanding of our feelings during the process.
Our insurance was denying us because we had not had "intercourse", when my wife and I are a same-sex couple. Racheall [coordinator at NCFMC] did not represent us properly when placing insurance claims and described being "uncomfortable" when I asked her to communicate with our insurance and ensure it was known that we are a same-sex couple when putting in insurance criteria for approval.
Age
38
Treated
2019
Success with this Doc
?
Race
Native American
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
9
8
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Very thorough on our consultation appointment. Very kind, compassionate and patient. We appreciate that she takes the time to address our concerns and direct us to the appropriate staff to help us get the answers we are seeking. We have had hardships conceiving and have had struggles with our insurance not covering treatments. Dr. Stephen's has been empathetic and understanding of our feelings during the process.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Be candid of your specific circumstances and your expectations, as well as listen and ask questions.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
My wife and I appreciate Dr. Stephen's bedside manner and kindness. We had an issue with one of the staff treating us poorly and she addressed it in a manner we were really happy with. We hope to continue forward with treatment and conceive a baby.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Stephen's recommended we do the HSG procedure before undergoing treatment. We went forward with treatment under clomid and used ovidrel, and Tabitha prematurally ovulated one cycle and after IUI did not conceive. We did the HSG and found Tabitha had clear pathways in her fallopian tubes, so we are unsure why we have not been able to conceive.
Describe your experience with the nursing staff.
Nursing staff are friendly and helpful.
Describe your experience with Northern California Fertility Medical Center.
I really dont care for the insurance coordinator Rachaell. She was very rude and lacked any compassion for my wife and I. Our insurance was denying us because we had not had "intercourse", when my wife and I are a same-sex couple. Racheall did not represent us properly when placing insurance claims and described being "uncomfortable" when I asked her to communicate with our insurance and ensure it was known that we are a same-sex couple when putting in insurance criteria for approval. We brought this to the attention of Dr. Stephen's and now we no longer work with Rachaell and have an alternative contact person.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
450 for IUI
350 Ultrasound (they cap cost at 2 during 1 cycle)
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We are interested right now in the IUI procedure with donor sperm and have not discussed eSET.
What specific things went wrong at Northern California Fertility Medical Center?
- Provided conflicting information
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10
7
Age
33 - 36
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing
Diagnosis
Male Factor, PCOS, Unexplained
10
7
I met Dr. Stephens on my very first visit to NCFMC. From the very beginning she was warm and kind. She went over everything with my husband and I very thoroughly. We both respected and appreciated how much time she spent with us. When I suffered my two miscarriages she was empathetic and reassuring, she never lost hope or allowed me to do so. ... She is an extremely positive person, if you are needing someone who is more blunt or you are needing her to be more blunt you have to ask questions.
I had a hard time with reception [NCFMC] a handful of times. ... One time I was going to be about 15 minutes late and I called to let them know. I was told that was too bad and I would have to reschedule. Another time a receptionist got into a altercation with me over a payment I was not aware of. It was unprofessional and extremely stressful. ... Courtney was an amazing nurse, I was extremely lucky to have her assigned to me
Age
33 - 36
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF, Egg Freezing
Diagnosis
Male Factor, PCOS, Unexplained
10
7
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
I met Dr. Stephens on my very first visit to NCFMC. From the very beginning she was warm and kind. She went over everything with my husband and I very thoroughly. We both respected and appreciated how much time she spent with us. When I suffered my two miscarriages she was empathetic and reassuring, she never lost hope or allowed me to do so.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
She is an extremely positive person, if you are needing someone who is more blunt or you are needing her to be more blunt you have to ask questions.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens was always warm and kind to me. She was willing to answer any and all of my questions. My nurse was always available to help me when Dr. Stephens was not.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
First treatment: egg retrieval, glonal F, menapur, estrogen, progesterone
Second treatment: fresh transfer: gonal f, progesterone oil, estrace and letrozole
Third treatment: frozen transfer: gonal f, progesterone oil, estrace and letrozole
Fourth treatment: frozen transfer: gonal f, progesterone oil, estrace and letrozole
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney Swanson)
Courtney was an amazing nurse, I was extremely lucky to have her assigned to me. She was always, always available. She explained and would re-explain anything I needed. She is organized and thorough.
Describe your experience with Northern California Fertility Medical Center.
The clinic was clean, efficient, always on time. All of the doctors and nurses treated you like you were their patient even if they had never met with you before. The only thing I can complain about is the front desk. I had a hard time with reception a handful of times. I had to drive about 45 min to the clinic and there was always heavy traffic. One time I was going to be about 15 minutes late and I called to let them know. I was told that was too bad and I would have to reschedule. Another time a receptionist got into a altercation with me over a payment I was not aware of. It was unprofessional and extremely stressful.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Egg retrieval was roughly 25,000
Embryo transfers roughly 2,500
Cost of meds with each treatment roughly 1,000
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
She and I believe the clinic, prefer to transfer one embryo at a time given the risks that are associated with multiple pregnancies. However, they give you all of the information and allow you to make the best decision for you and your body.
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10
8
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Male Factor, Unexplained
10
8
Dr. Gould made my experience with male infertility feel much better. ... Dr. Gould ensured our concerns were addressed in a timely manner and followed up to check on us on frequent occasions. ... He explained that my initial semen analysis does not immediately indicate that I have male infertility issues, so he sent me in for some hormone testing to double check my hormones are working properly.
Our clinic [No Cal Fertility Medical Center] is awesome! I can’t express how much I appreciated their support and genuine care. They returned our phone calls and emails in a timely manner and ensured we get the help we needed. Their clinic is always clean and feel welcoming at every visit. ... Our patient care coordinator is awesome. She was compassionate and expressed empathy.
Age
34
Treated
2019
Success with this Doc
Yes
Race
South Asian
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, Unexplained
10
8
How was your experience with John Gould at Northern California Fertility Medical Center?
Dr. Gould is an excellent urologist. He made my visit very comfortable. He is very personable and ensure my wife and I were taken care of. He answered all of our questions thoroughly and guided us through the process with empathy.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
Remember to advocate for yourself throughout the fertility treatment process. Ask all the questions you want because knowledge will give you more confident to make informed decisions, especially in this emotional rollercoaster journey.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
Dr. Gould made my experience with male infertility feel much better. My wife and I didn’t expect going through any male infertility issue; however, this was the outcome. Dr. Gould ensured our concerns were addressed in a timely manner and followed up to check on us on frequent occasions. Although my consultation with Dr. Gould focused on my male infertility, he also checked on my wife’s fertility history to ensure she received the proper care.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Gould reviewed my initial semen analysis and went over my health history. He explained that my initial semen analysis does not immediately indicate that I have male infertility issues, so he sent me in for some hormone testing to double check my hormones are working properly. Fortunately my hormones testing came back good so he couldn’t recommend anything besides changes to personal health and diet to see if they will help improve my sperm health.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kristina)
Our patient care coordinator is awesome. She was compassionate and expressed empathy. She answered all of our questions and didn’t stop supporting us.
Describe your experience with Northern California Fertility Medical Center.
Our clinic is awesome! I can’t express how much I appreciated their support and genuine care. They returned our phone calls and emails in a timely manner and ensured we get the help we needed. Their clinic is always clean and feel welcoming at every visit.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
We paid for Dr. Gould’s consultation and the hormone tests that he ordered for us. We covered all the cost out of pocket because our insurance didn’t cover fertility treatment.
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7
7
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Male Factor
7
7
One of his weaknesses is empathy. My husband and I were pretty anxious with the process of how infertility treatment work, and I don’t believe Dr. Murray observed our concerns and worries. ... He ensured that all of our questions were answered and didn’t tried to sugar coat anything. ... Dr. Murray carefully walked us through the process and help ease the beginning steps for us.dd
My husband went to the clinic [No CA Fertility Medical Center] to provide his semen analysis and he mentioned that their semen collection rooms were clean and comfortable, so he didn’t feel awkward or nervous. I had my blood drawn at the clinic and the nurses and medical assistants were wonderful. ... The clinic was very responsive and professional. My husband and I didn’t have any problems with them during our consultations.
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
Yes
Race
South Asian
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
7
7
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray’s interaction with my husband and I were professional. His communication and timely service were his strengths. He ensured that all of our questions were answered and our infertility diagnostic results (I.e. semen analysis, HSG, blood work) were shared with us in a timely manner. One of his weaknesses is empathy. My husband and I were pretty anxious with the process of how infertility treatment work, and I don’t believe Dr. Murray observed our concerns and worries. We needed guidance but didn’t really get that from him so we conducted research on our own to ensure our decisions met our expectations.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Make sure to follow up with him if you have any questions. You have to advocate for yourself, especially when going through fertility treatment for the first time because there is no manual on what the steps are.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very professional and treated my husband and I neutrally. He ensured that all of our questions were answered and didn’t tried to sugar coat anything. He knew that we wanted clear feedback to ensure we make informed decisions so we really appreciated his professionalism. One thing that we were concerned was the process of going through fertility treatment and Dr. Murray carefully walked us through the process and help ease the beginning steps for us.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Based on our infertility diagnostic results, we were faced with male infertility. My husband had low sperm count and zero percent morphology. We had to repeat a second semen analysis to confirm the severe male infertility results. Dr. Murray offered us one option: IVF with ICSI. We wanted to see if we were candidates for IUI but unfortunately we didn’t meet the qualifications according to Dr. Murray. It was disappointing and we are currently in the state of accepting our situation. It would have been nice to see all the options prior to being offer one option only.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kristina )
Our patient coordinator was awesome. She made us feel comfortable and did her best to ensure we have multiple options to choose from since we were paying everything out of pocket.
Describe your experience with Northern California Fertility Medical Center.
The clinic was very responsive and professional. My husband and I didn’t have any problems with them during our consultations. The clinic environment was welcoming and sanitary. My husband went to the clinic to provide his semen analysis and he mentioned that their semen collection rooms were clean and comfortable, so he didn’t feel awkward or nervous. I had my blood drawn at the clinic and the nurses and medical assistants were wonderful.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
The clinic was transparent with their cost up front. There were no surprises. We paid everything out of pocket because our insurance didn’t cover fertility treatment. Our cost included: consultation (I.e. transvaginal ultrasound, vitals, speaking to Dr. Murray about our history), HSG, blood work, semen analysis, and consultation with urologist Dr. Gould.
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10
9
Age
31
Treated
2019
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
9
My husband and I have both been extremely happy with out experiences with Dr. Doblado. He is smart, asks our input, is considerate, and has been great with communication. One downside is not being able to see Dr. Doblado every appointment. All the doctors in the practice rotate, and although all the doctors communicate well, sometimes we want to be able to immediately discuss information from appointments with Dr Doblado.
The clinic [Northern California Fertility Medical Center] is warm and comfortable. The people working the front desk are always pleasant and helpful. Everything is done in the clinic, so if sedation is needed for a procedure you don’t have to go to another outpatient facility. Just know that since the doctors rotate, you may not always see your primary doctor at every appointment. ...The nursing staff has been great in our experiences so far. After my surgery they called to check on me and we very considerate throughout all my appointments
Age
31
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
9
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
My husband and I have both been extremely happy with out experiences with Dr. Doblado. He is smart, asks our input, is considerate, and has been great with communication.
One downside is not being able to see Dr. Doblado every appointment. All the doctors in the practice rotate, and although all the doctors communicate well, sometimes we want to be able to immediately discuss information from appointments with Dr Doblado.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
You won’t see him every appointment, and although we’ve had good experiences with the other doctors, make sure to email Dr Doblado with any questions. Keep a line of communication going!
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
Dr. Doblado goes out of his way to not only address clinical needs, but to also calm any concerns or anxieties that come up along the way. He is very responsive to emails and any questions we have.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
When we started with Dr. Doblado, I was on my third round of 50mg Clomid prescribed by my gynecologist. He suggested a change in course because in his experience if a treatment doesn’t work after the second time, it won’t work unless there is an adjustment in medication etc. The new plan is to start high dose Clomid 150mg with estrogen and IUI. With the high dose I will be coming in for ultrasound monitoring throughout. Before starting the high dose round, I had a hysteroscopy performed and a uterine septum was found. We then scheduled surgical removal of the septum which was done in the clinic. This pushed my high dose Clomid with IUI round back, but will be starting it in about a month. No pregnancies to date.
Describe your experience with the nursing staff.
The nursing staff has been great in our experiences so far. After my surgery they called to check on me and we very considerate throughout all my appointments
Describe your experience with Northern California Fertility Medical Center.
The clinic is warm and comfortable. The people working the front desk are always pleasant and helpful. Everything is done in the clinic, so if sedation is needed for a procedure you don’t have to go to another outpatient facility.
Just know that since the doctors rotate, you may not always see your primary doctor at every appointment.
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
My new patient consultation and septum removal were both mostly covered by insurance (I think combined, I paid under $100). Hysteroscopy was not covered and was about $300. Estimated cost of high dose Clomid and IUI is $3,000.
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8
9
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor
8
9
Dr. Murray has always done a very good job of discussing our treatment with BOTH of us, rather than just with me ... That said, it does feel like treatment there is "one size fits all," which obviously isn't always the case. ... I was very disappointed with the recommendation of using suppositories again when they didn't work well for me during my IUI. ... Dr. Murray was adamant that we transfer one embryo because it was tested as PGS normal and because of my age (33).
I like that the clinic [Northern California Fertility Medical Center] is open early - I can regularly get 7:30 appointments - which is important since I live quite a ways out of town. They aren't super clear about when things like payment is due - you really have to manage that part on your own. ... IUI was REALLY expensive compared to what I've seen elsewhere - $2500 or something. ... The medical assistants aren't always amazing but Alyssa, my nurse, has always been super communicative
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
—
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor
8
9
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is great at working with you to make sure you understand what is going on with your treatment - explaining in terms that both partners understand.
That said, I don't feel like they have always been great at adjusting treatment as things change - when I didn't react as expected to the progesterone suppositories during my IUI, they still used the same progesterone suppository protocol during my FET, which I really feel contributed to the failure of that cycle.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Be prepared to advocate for yourself, and request repeat tests of anything that hasn't been done in the last six months. We wasted time on an IUI that was based on an out-dated semen analysis that showed we didn't have MFI, when in reality we do.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray has always done a very good job of discussing our treatment with BOTH of us, rather than just with me, which hasn't been the case with all the doctors at the clinic. He makes my partner feel very much part of the equation.
That said, it does feel like treatment there is "one size fits all," which obviously isn't always the case.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
IVF retrieval cycle was gonal-f and menopur, then cetrotide. Transfer cycle was letrozole days 3-7, gonal-f days 7-12, trigger day 12, transfer the following week, with antibiotics and prednisone before transfer, with progesterone suppositories after transfer. I've always ovulated on my own and had a good lining so that part was never a concern, but as I'd stated, I was very disappointed with the recommendation of using suppositories again when they didn't work well for me during my IUI.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
The medical assistants aren't always amazing but Alyssa, my nurse, has always been super communicative and very on top of any of my questions (which...I've had a lot of them). I appreciate how she answers my questions using scientific terms rather than dumbing things down - she understands that I am fairly knowledgeable about the whole process and speaks to me accordingly.
Describe your experience with Northern California Fertility Medical Center.
I like that the clinic is open early - I can regularly get 7:30 appointments - which is important since I live quite a ways out of town. They aren't super clear about when things like payment is due - you really have to manage that part on your own. It hasn't been an issue, because I've tried to stay super diligent about it.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
$13350 for the IVF retrieval cycle. $1750 for the first transfer, I think it is $3500 for any subsequent transfer. Retrieval cycles are cheaper after the first one (second retrieval is $12350, third is $10350?). IUI was REALLY expensive compared to what I've seen elsewhere - $2500 or something.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Murray was adamant that we transfer one embryo because it was tested as PGS normal and because of my age (33). They don't do multiple transfers unless you are much older and haven't tested the embryos.
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to order appropriate test
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
34 - 38
Treated
2015 - 2019
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality, Other, Unexplained
10
10
Dr Stephens is an excellent doc. She listens to what your goal is as a family and provides options, makes recommendations for treatment. She’s performed two surgeries on me as well. Both went extremely well and I always felt I was in the best hands. ... The docs consult with each other as needed to insure they are providing the best care possible to their patients. ... Dr Stephens and all my nurses [NCFMC] have always listened to all of my concerns and answered questions as best they could (sometimes the answer is just unknown with infertility).
Everyone at NCFMC is so kind and compassionate. ... They are open everyday to support their patients. They have an excellent team of doctors, embryologists and nurses. ... They also work hard to stay up to date on new developments in infertility treatment. ... The docs consult with each other as needed to insure they are providing the best care possible to their patients. ... They will transfer 2 if it’s something you feel strongly about
Age
34 - 38
Treated
2015 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Poor Egg Quality, Other, Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens is an excellent doc. She listens to what your goal is as a family and provides options, makes recommendations for treatment. She’s performed two surgeries on me as well. Both went extremely well and I always felt I was in the best hands.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
As with any trip to a doc for a consult, come prepared with questions so you can get the most out of your appt.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Everyone at NCFMC is so kind and compassionate. Dr Stephens and all my nurses have always listened to all of my concerns and answered questions as best they could (sometimes the answer is just unknown with infertility). I’ve always felt they truly want to see my family grow and are always rooting us on through our challenges.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started with a diagnosis of RPL and MFI. We opted to skip IUI and go straight to IVF w/ PGS to increase our odds of a successful pregnancy. Ovarian reserve is good so we started with a standard antagonist cycle. Monitored every other day, bumped up my Gonal-F once. Good results at egg collection, 3 5day blasts all aneuploid. Second round discussed donor egg option, but said we could try again with my eggs as well. 3 months of recommended vitamin protocol (D3, CoQ10, DHEA). Stopped DHEA because of its effects on me. Second retrieval antagonist cycle with higher Follistim to start. Better egg numbers, 6 5day embryos, 3 euploid girls! First transfer diagnosed ectopic (my second after a ruptured ectopic). Opted to have last tube removed in preparation for second transfer. Second transfer negative results. Both transfers were low medicated with trigger to induce more of my own progesterone due to multiple follicles and to encourage a good lining. Progesterone supplementation was added as well.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie and Wendy )
I’ve had the best experiences with the nursing staff. They are all kind and helpful. I always get a return call same day when I have a question and have never had someone treat my questions like they were silly. I’ve gotten to know the staff well in our years of treatment and know they genuinely care about us and are hopeful we will be successful soon!
Describe your experience with Northern California Fertility Medical Center.
I can’t really say anything negative about this clinic. They are open everyday to support their patients. They have an excellent team of doctors, embryologists and nurses. The docs consult with each other as needed to insure they are providing the best care possible to their patients. They also work hard to stay up to date on new developments in infertility treatment. We travel 3 hours one way to see them and continue to go there even though we’re now closer to another clinic.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Last IVF freeze all cycle 2018 $12,250 with ICSI and biopsy for PGS. Meds $3,500 (high protocol). PGS $1,200. FET1 discounted 50% $1,650. Cash pricing.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
eSET is recommended by our clinic for all PGS embryos due to the increased risks associated with twin pregnancies. They will transfer 2 if it’s something you feel strongly about (it was an option for us with RPL and our history). We have opted for an eSET each time.
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10
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
Dr. Lovely doesn't come off as superior but in fact has a lovely bed side manner. ... She did offer is endometrial scratch as well as more info on genetic testing. ... I was a bit shocked to hear I'd be hopped around to different Doctors in the practice ... I am so appreciative of her thoroughness and the time she gives to her patients. ... She listen very well and also her humor does lighten the mood!
I think the staff [Northern California Fertility Med Ctr] is great! Very supportive and compassionate through and through. The answering service cant answer very many questions and calling in after hours was a pain, or on weekends. They didnt seem to be as connected. The billing department staff left ALOT to be desired. ... I wish Alyssa could be my friend in real life. I cant Express all the ways she has helped make this process doable and make me feel so much love and support. She basically rocks!
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
I was a bit shocked to hear I'd be hopped around to different Doctors in the practice not just exclusively seeing her. I quickly learned that she put her faith in these other great physicians and that they all work as extensions of one another. Each one seemed just as invested as she was. I am so appreciative of her thoroughness and the time she gives to her patients. She always says when in doubt please call. I never feel like I'm bothering her.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely doesn't come off as superior but in fact has a lovely bed side manner. I was switched to her in the middle of my infertility journey and she put me at ease despite the circumstance of changing Doctors. She is very direct but also let's you know she is there to help and provide info, she never pushes her agenda only your own. She listen very well and also her humor does lighten the mood!
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
She did offer is endometrial scratch as well as more info on genetic testing.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
I wish Alyssa could be my friend in real life. I cant Express all the ways she has helped make this process doable and make me feel so much love and support. She basically rocks!
Describe your experience with Northern California Fertility Medical Center.
I think the staff is great! Very supportive and compassionate through and through.
The answering service cant answer very many questions and calling in after hours was a pain, or on weekends. They didnt seem to be as connected. The billing department staff left ALOT to be desired.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
My entire cycle one is between 17,250- 18,000. This includes monitoring, meds, cyro freeze for a year, retrieval and transfer.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
38
Treated
2019
Success with this Doc
?
Treatment
5 IUI, 2 IVF
Diagnosis
Unexplained
10
10
Dr. Stephens is my primary doctor, which I am glad to see her in consultations and if I need to talk to her on the phone. I think she is the best. I really like her overall demeanor and the ways she explains things. ... Dr. Stephens has a calm and caring personality. She is good at explaining things and listing the options and pros and cons and helping guide you to the right decisions ... she did say if I had to do it again I may need more medications next time, which was true and now with better results this time around.
Clinic [Northern California Fertility Med Ctr] is great- the whole staff has been really nice. ... One thing I wish they took was Care Credit ... My nurse Courtney and all the others have been great ... Also I work in Sacramento and clinic is in Roseville, so sometimes harder to get to appts during work hours because it is a 30 min drive there and then back. ... The only bummer is when you go to appts you see different doctors each time
Age
38
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 2 IVF
Diagnosis
Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is my primary doctor, which I am glad to see her in consultations and if I need to talk to her on the phone. I think she is the best. I really like her overall demeanor and the ways she explains things. The only bummer is when you go to appts you see different doctors each time, just luck of the draw if you get her or someone else once you actually start treatments and go to appts based on your cycle.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
She is great.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens has a calm and caring personality. She is good at explaining things and listing the options and pros and cons and helping guide you to the right decisions
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
My husband and I started out slowly doing 5 IUI over a 2 year period, they recommend only 3 before moving on to IVF but supported my decision to do more. I took my awhile to warm up to idea of doing IVF and did first cycle in May of 2018. I only got 7 eggs retrieved and 1 made it to day 5 freezing, we transferred the 1 egg and didn't work out. Right now in the middles of round 2 and so far got 13 eggs retrieved, 3 made it to day 5 freeze and waiting on PGS test results to come back in next week or two. I am bummed the the first round didn't work out, but happy the second round is so far going better and hopeful for a successful pregnancy with one of those 3 frozen eggs. On the first round, my I didn't have as many follicles and they would have liked and did up my meds during the cycle but she did say if I had to do it again I may need more medications next time, which was true and now with better results this time around.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
My nurse Courtney and all the others have been great
Describe your experience with Northern California Fertility Medical Center.
Clinic is great- the whole staff has been really nice. One thing I wish they took was Care Credit, we had that credit card for an emergency pet surgery and has low interest for paying back and would have been great if they accepted it there. Also I work in Sacramento and clinic is in Roseville, so sometimes harder to get to appts during work hours because it is a 30 min drive there and then back.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
IUI were around 500 each, with some insurance coverage and then first IVF around 5,000 with insurance coverage. Insurance had a lifetime max that I hit with first IVF so now second IVF out of pocket and going to cost around 25,000 total with ICSI, PGS and 1 FET
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I only ever wanted to do single transfers so didn't get into the approach of doing multiple.
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Verified
This patient has provided documentation of treatment at this clinic.
9
10
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Tubal Blockage, Unexplained
9
10
Dr Doblado is awesome. He is friendly, very informative and has a great bedside manner. I had to have a d & c for a missed miscarriage and he was so caring and made me feel safe. He is the best! He is very thorough and honest. My husband feels very comfortable with him as well. ... I have had 4 IUI’s to date. ... He is friendly, very informative ... I have had 4 IUI’s to date. I have a possible blocked right Fallopian tube.
I have only been to Northern California Fertility Clinic. We have had only good experiences and continue to work with them to get pregnant. We are very hopeful. ... They [doctors] assured me that I am not too old and treat me with so much respect. The office staff is very friendly and remember you when you check in. The office is clean, has its own labs and onsite procedures. Highly recommend!
Age
39 - 40
Treated
2018 - 2019
Success with this Doc
No
Race
European, Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI
Diagnosis
Tubal Blockage, Unexplained
9
10
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
Dr Doblado is awesome. He is friendly, very informative and has a great bedside manner. I had to have a d & c for a missed miscarriage and he was so caring and made me feel safe. He is the best! He is very thorough and honest. My husband feels very comfortable with him as well.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
He is awesome! Have a consultation with him and you will see!
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
Dr Doblado was very sweet and had a wonderful bedside manner. I had to have a D & C after my missed miscarriage and he made me feel so comfortable and safe.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have had 4 IUI’s to date. I have a possible blocked right Fallopian tube. My husband has been tested and he is perfect. I have an 18 year old from a prior relationship. My first couple months we tried oral medications, Clomid and Letrozole. When we did IUI it was oral Letrozole with Gonal F and Ovidril. On CD 1 I had to have an ultrasound to check my uterine lining. Then start oral meds. Sub Q injections and cd 14 another ultrasound to check my uterine lining and egg count. Once my egg was >18, we did the trigger shot. IUI was scheduled for the following 2 days. I’ve gotten pregnant with 3 IUI’s, 1 miscarriage and 2 chemicals.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kayla)
Kayla was great! Very informative and responds to calls right away. Super friendly and truly wants you to succeed.
Describe your experience with Northern California Fertility Medical Center.
I have only been to Northern California Fertility Clinic. We have had only good experiences and continue to work with them to get pregnant. We are very hopeful. I am 40 and have thought I am too old. Dr Doblado and Dr Lovely are great. They assured me that I am not too old and treat me with so much respect. The office staff is very friendly and remember you when you check in. The office is clean, has its own labs and onsite procedures. Highly recommend!
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
Each IUI round was close to $3,000 with medications and sperm washing, ultrasounds etc
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10
10
Age
24 - 25
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor, Other
10
10
Dr Murray is very honest but warm. He communicates well from the beginning and validates all concerns and discussed all options. I like that he involved us in every aspect of decision making and was candid when in came to understanding why things are done the way they are done. He cites specific data and really knows what he’s talking about ... Dr Murray was always honest with us but was and is hopeful and genuine.
Ncfmc is great. Easy to schedule, easy to know who your contacts are, very transparent and cozy. We knew what we would owe, our treatment options, and personalized information all along the way. We felt very comfortable here for our entire treatment ... Courtney [nurse] is great. She responds quickly and is very information driven and organized. We felt we were in good hands with her
Age
24 - 25
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Other
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray is very honest but warm. He communicates well from the beginning and validates all concerns and discussed all options. I like that he involved us in every aspect of decision making and was candid when in came to understanding why things are done the way they are done. He cites specific data and really knows what he’s talking about
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust him. He will give the best options for success
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was always honest with us but was and is hopeful and genuine. He really cares about everyone he sees
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
150iu gonal f for 11 days, 75iu menopur 11 days, ganirelix 5 days, lupron +hcg trigger. Ultrasounds every other day. Aspirin and Gatorade to avoid ohss. We knew we had to do ivf so we skipped strait to that. I was a good responder so we focused on getting follicles to 18mm and avoiding ohss. 27 eggs retrieved, 26 mature, 23 fertilized, 5 day 5/6 blastocysts, PGS tested and frozen. 3 PGS normal. FET after rest month post retrieval (two menses post retrieval before FET to rebalance hormones)
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
Courtney is great. She responds quickly and is very information driven and organized. We felt we were in good hands with her
Describe your experience with Northern California Fertility Medical Center.
Ncfmc is great. Easy to schedule, easy to know who your contacts are, very transparent and cozy. We knew what we would owe, our treatment options, and personalized information all along the way. We felt very comfortable here for our entire treatment
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
We paid 8,000 for meds, 5000 with retrieval and ICSI for cycle and monitoring, and 800 for transfer. Also paid an additional 1000 for labs. Insurance covered some but not all
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We can only transfer one because of my uterine anomaly and the dangers to me and baby if we transferred more than one. Dr Murray explained that PGS testing gives us a great chance of successful eset
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10
10
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
10
10
My experience has Been so good with dr Murray. ... But after every cycle he has a new plan of medications/genetic testing/ and even try triggering one day earlier to adding in human growth hormones. Love the fact that you can email him directly AND HE REPLIES BACK!! :). Due to the distance that I am from the clinic he calls me directly to have phone conversations regarding the next plan.
The receptionists [No Cal Fert Med Ctr] are great and really nice then you see the nurses and they are all nice make you feel good about the process ... Not really sure everything is great everyone is nice what more could you ask for. ... Like 12k for retrieval plus medication then 1650 for transfer plus meds Then it goes down a bit for each new cycle ...
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 3 IVF, 3 Egg Freezing
Diagnosis
Poor Egg Quality, Unexplained
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
My experience has Been so good with dr Murray. He understands what his patient is going through when a cycle or maybe even a few don’t go the way we hoped for. But after every cycle he has a new plan of medications/genetic testing/ and even try triggering one day earlier to adding in human growth hormones. Love the fact that you can email him directly AND HE REPLIES BACK!! :). Due to the distance that I am from the clinic he calls me directly to have phone conversations regarding the next plan. I would definitely refer him to someone having issues with trying to conceive. Dr Murray has. A strong passion for what he does. And I love that. Sorry for any errors typed all of this on my phone.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust him. He knows his shit!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
explains everything in detail. Calls when he needs to discuss cycles because of how far I live from the clinic. He also responds to emails and does his research
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
My first egg retrieval. I believe 19 were retrieved or 23. A few embryos. Transferred one -didn’t take. Transferred two more didn’t take. My 2nd cycle there dr Murray changed up my medication were 11 retrieved I believed 1-2 embryos we had them genetically tested came back abnormal. This was a hard point for me I thought I was done trying. Just had my third retrieval done in December 20 eggs 5 embryos that passed the genetic testing!! This process had more medication involved. My embryo transfer is tomorrow
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney for this round )
They all rock
Describe your experience with Northern California Fertility Medical Center.
Not really sure everything is great everyone is nice what more could you ask for. The receptionists are great and really nice then you see the nurses and they are all nice make you feel good about the process
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Like 12k for retrieval plus medication then 1650 for transfer plus meds Then it goes down a bit for each new cycle
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10
10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
PCOS
10
10
Dr Murray was great. Just before our scheduled Egg retrieval things didn’t go as planned. We only had 5 follicles and only 3 were fully matured. Dr Murray recommended changing our treatment plan to IUI due to the lack of eggs. We chose to trust Dr Murray’s judgement and proceeded with the IUI treatment. We now have a beautiful 9 month old daughter thanks to Dr Murray and his team [NCFMC]!
The clinic was always extremely clean and very nice inside. The rooms are all in great shape and had top-of-the-line equipment. The only thing that we ever had any difficulties with was getting in contact with the financial dept. ... The overall team is amazing, from doctors to nurses and general staff everyone made you feel at home and like you are important.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was great. Just before our scheduled Egg retrieval things didn’t go as planned. We only had 5 follicles and only 3 were fully matured. Dr Murray recommended changing our treatment plan to IUI due to the lack of eggs. We chose to trust Dr Murray’s judgement and proceeded with the IUI treatment. We now have a beautiful 9 month old daughter thanks to Dr Murray and his team!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Put all your trust in him. Infertility is a hard road to travel, but with the experience and knowledge of Dr Murray miracles can happen!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Every visit was great. Dr Murray always made us feel as if we were his top priority!
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started our journey planning to do IVF. As we travel down the road of treatment we soon found that our follicle count had dropped. Having a low number of follicles, only five. Three of which were sustainable we decided to change our treatment to IUI. A week later we completed the IUI treatment. We thought it didn’t work as my wife started what we thought was her period. We ran test and began another round of medications but when we went for our next ultrasound to check ovaries we found we were pregnant instead.
Describe your experience with your nurse at Northern California Fertility Medical Center.
Our nurse and the whole team was nothing short of amazing! They always made us feel great when we were there.
Describe your experience with Northern California Fertility Medical Center.
The overall team is amazing, from doctors to nurses and general staff everyone made you feel at home and like you are important. The clinic was always extremely clean and very nice inside. The rooms are all in great shape and had top-of-the-line equipment. The only thing that we ever had any difficulties with was getting in contact with the financial dept.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Cost was a huge factor for us since either of our insurance covered any part of our treatments. I don’t remember the specifics off the top of my head, but I do remember that the medications were nearly half of the cost.
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10
8
Age
29
Treated
2018
Success with this Doc
No
Treatment
5 IUI, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
8
I really enjoyed being under the care of Sahar Stephens. She was very warm and patient. ... We have done everything possible including treating my PCOS with a change in diet and exercise, seeing a fertility acupuncturist suggested by our clinic, and taking the required vitamins to improve our chances ... Dr. Stephens was always warm and patient when she performed our IUI insemination's.
Overall we have no complaints about this clinic [Northern California Fertility Medical Center]. I can't stress enough how important it is to ask questions about any step of the process you don't understand. Everyone is always patient and helpful ... We did not have any complaints regarding our nurse ... each cycle for the insemination and medication was about $3000.00. Which does not include donor sperm, acupuncture, and supplements.
Age
29
Treated
2018
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, Donor Sperm
Diagnosis
PCOS, Tubal Blockage
10
8
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens was always warm and patient when she performed our IUI insemination's. If we had questions in the office or if I emailed her she always answered all of our questions until we fully understood.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
I really enjoyed being under the care of Sahar Stephens. She was very warm and patient. Always answered all of our questions. But after 3 medicated IUI cycles at her clinic and a total of 5 IUI's during 2018 my partner and I are completely heart broken. We have done everything possible including treating my PCOS with a change in diet and exercise, seeing a fertility acupuncturist suggested by our clinic, and taking the required vitamins to improve our chances for success we still did not conceive.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We were assuming that my right tube was blocked after having a hsg exam done. So we decided to do medicated cycles which included letrozole, gonal-f pen, and a trigger shot for my 3 IUI cycles. The first cycle resulted in 2 follicles on the right and 1 on the left, my second cycle resulted in 2 follicles on the left, and my third cycle resulted in 1 follicle on the left. The first two cycles we used the same sperm donor and the last cycle we used a different sperm donor.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
We did not have any complaints regarding our nurse
Describe your experience with Northern California Fertility Medical Center.
Overall we have no complaints about this clinic. I can't stress enough how important it is to ask questions about any step of the process you don't understand. Everyone is always patient and helpful
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
each cycle for the insemination and medication was about $3000.00. Which does not include donor sperm, acupuncture, and supplements.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Uterine Fibroids
10
10
I had a wonderful experience. He [Dr. Murray] was easy to contact either by phone or email and always got back to me in a timely manner. ... He took time to listen after we loss our first set of twins in 2016 at 15wks from complicated related to a fibroid. ... Dr. Murray tell you exactly how everything works and doesn't sugar coat it. ... You might see a different doctor for each appointment.
Strengths. They have a group of talented doctors nurses and MAs. You can always get into see someone and they will try to schedule everything at times that work best for you. They review their active cases as a medical team so everyone you sees knows your history. ... Dottie was amazing. All the nurses are. Knowing that all day they were meeting with patients they always got back to me in a timely manner.
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Uterine Fibroids
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I had a wonderful experience. He was easy to contact either by phone or email and always got back to me in a timely manner. He performed my myomectomy in April 2017 and the recovery was quick and without complications.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
IVF is a very complicated process, ask questions, take notes if you need to. Dr. Murray tell you exactly how everything works and doesn't sugar coat it.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He took time to listen after we loss our first set of twins in 2016 at 15wks from complicated related to a fibroid. We discussed all my options and he helped contact an MFM to place a TAC while he removed my 7cm fibroid.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We did an IVF antagonist cycle. I was on GF 150iu, and manipur 75iu starting cycle day 4 and going until day 11 when I did my trigger shot. Of lupron and HCG. I was on Garirelix from day 7 to day 11. I was on 81mg aspirin for my whole first trimester. It was held for 3 days before retrieval. After retrieving the eggs I started 2mg estrace 3x a day, combo progesterone supp vaginal once a day and 50mg progesterone Im once a day. We retrieved 31 eggs, transferred two 3 day embryos and had three 5 day embryos to freeze.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)
Dottie was amazing. All the nurses are. Knowing that all day they were meeting with patients they always got back to me in a timely manner. During a cycle either retrieval or fet I felt like their #1 priority. Dottie would meet with me after all my appointments and call with lab result.
After hearing about the loss of my twin boys at 15wks Dottie personally reached out to my husband and I to offer her condolences. She is truly an amazing person and nurse.
Describe your experience with Northern California Fertility Medical Center.
Strengths. They have a group of talented doctors nurses and MAs. You can always get into see someone and they will try to schedule everything at times that work best for you. They review their active cases as a medical team so everyone you sees knows your history.
Weaknesses. You might see a different doctor for each appointment. It didn't bother me but I could see some people caring.
All the REs are very knowledgeable caring and professional. Dr. Gould their male factor specialist was also a pleasure to work with. He was able to get sperm from my husband when he doesn't ejaculate any.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
IVF with ICSI and my husbands sperm retrieval cost around 15k. Medications another 3-5k.
FET cost around 3.5k a cycle and under 1k for medications. I believe it was closer to 500.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
After my 15wk loss of my twin pregnancy related to IC we agreed only transferring one embryo at a time. We did a FET of 1 embryo and dis not get pregnant. Our remaining 2 embryos were of low quality and frozen together. We discussed the risk factors with Dr. Murray about a multiple pregnancy. It was also noted that because of the quality of we only transferred one embryo the 2nd one would most likely not be viable to freeze and redefrost for another fet at a later date. We transferred both and ended up with healthy twin girls in Nov 2018.
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8
8
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
8
8
Dr. Murray Was very compassionate when we didn’t get the results we hoped for. He took the time to go through and understand some other health issues that were specific to me ... I only wish I would have had him during all y checks, felt a little lost with seeing different doctors all the time ...
[Northern California Fertility Med Ctr] Strengths would definitely be the combined knowledge of all the doctors there. Weakness wise I sometimes felt lost in the shuffle and felt like I needed more specialized care at times. . ... Every appointment (check) after my consult with Dr. Murray was done by different doctors. And to be honest they had slightly different ideas on treatment or some were more conservative about going ahead with an IUI cycle. ... Kayla was a great nurse coordinator, she was very responsive to calls and questions. ...
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
8
8
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very clear with expectations and hardships we may encounter. I felt he was very knowledgeable. I only wish I would have had him during all y checks, felt a little lost with seeing different doctors all the time
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
If you have questions, call (or email) him or ask to have him call you back. I felt like I got lost in the shuffle a couple times with nurses and the other docs that were there for our checks.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray Was very compassionate when we didn’t get the results we hoped for. He took the time to go through and understand some other health issues that were specific to me
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We did mixed IUi cycles with medication and injections. My first attempt was with clomid (and gonal-f). The clomid which didn’t really work for me so I was switched to a different medication with the gonal- f. I did 4 rounds of medications, but 3 round of the IUI (IUI done 2 days in a row) as I had one round of medication where inoculated early so we could not to the IUi part. I did not become pregnant. Between my 1st and 2nd IUI attempt Dr. Murray removed a polyp from my uterus that they had discovered on the ultrasounds. I also have a chronic illness and the medications exasterbated my other illness.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kayla)
Kayla was a great nurse coordinator, she was very responsive to calls and questions.
Describe your experience with Northern California Fertility Medical Center.
Strengths would definitely be the combined knowledge of all the doctors there. Weakness wise I sometimes felt lost in the shuffle and felt like I needed more specialized care at times. Every appointment (check) after my consult with Dr. Murray was done by different doctors. And to be honest they had slightly different ideas on treatment or some were more conservative about going ahead with an IUI cycle. At times it was a bit frustrating. Because of my chronic illness, I really struggled with the medications I did feel like certain aspects of my illness that could affect fertility weren’t addressed maybe as much as they should have been.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I think it was about $2600 for each IUI cycle not including the medications which was about $2000 a cycle.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Murray was clear that due to my age if I did IVF I should also have the embryos genetically screened and then only one egg implanted at a time.
What specific things went wrong at Northern California Fertility Medical Center?
- Provided conflicting information
- Failed to consider drug intolerance
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10
10
Age
40
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
10
From my very fist visit with Dr. Murray, I could tell that he saw me as a person and not just the next patient on his schedule. He takes extra time to answer questions and when he had to tell me the bad news about our cancelled cycle, I felt he was experiencing the pain with us. He made sure that neither my husband or I had further questions before leaving the room. He was very honest about our chances and was forward about changing up the plan for the next cycle.
The receptionists [N. CA Fertility Med Ctr] are wonderful. All of them know us know and were there for us when we had the bad news. One time I called 2 minutes before their phones turned over, and I never felt rushed or that I was putting them out.... Nurse Courtney is FANTASTIC. She has that perfect balance of being compassionate while also being straight forward and to the point. She makes color coded sheets with the drugs on them and checks to be sure we understand each step.
Age
40
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
From my very fist visit with Dr. Murray, I could tell that he saw me as a person and not just the next patient on his schedule. He takes extra time to answer questions and when he had to tell me the bad news about our cancelled cycle, I felt he was experiencing the pain with us. He made sure that neither my husband or I had further questions before leaving the room. He was very honest about our chances and was forward about changing up the plan for the next cycle.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
For future patients of Dr. Murray, I would tell them to trust in the process and to fully trust that Dr. Murray will make the right recommendations. Also trust that he will be honest about your chances and and not inflate what he tells you just to make you feel better.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was involved with both of our IVF cycles. The first time I met him was an appointment to remove the uterine balloon catheter after my hysteroscopy. He introduced himself to me and then apologized for having to hurt me on the first time we met. Removing the balloon catheters can be a bit uncomfortable. I felt right away that he really cared about me as a person and just not the next client. He also did my egg retrieval for my first cycle and unfortunately was the doc to tell me we needed to cancel my last cycle. I was crying and he was very honest yet hopeful about trying again. I feel absolutely comfortable asking him questions. I never feel rushed. I feel very thankful that I have him now looking after my next cycle.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
A different doc set up my last cycle that was cancelled. This next cycle that we are starting now is the low dose Lupron cycle. My ovaries did not respond to the last cycle.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
Nurse Courtney is FANTASTIC. She has that perfect balance of being compassionate while also being straight forward and to the point. She makes color coded sheets with the drugs on them and checks to be sure we understand each step. She always answers my questions and is easy to get in contact with.
Describe your experience with Northern California Fertility Medical Center.
The receptionists are wonderful. All of them know us know and were there for us when we had the bad news. One time I called 2 minutes before their phones turned over, and I never felt rushed or that I was putting them out.
Courtney, our nurse, is wonderful. I don't want to go through this now without her!
Dr. Murray, Dr. Lovely, and Dr. Doblado have been great to us.
The only difficulty at all was when first trying to get our initial consult. It took over a week before anyone returned our call to make our first appointment. It took longer for my husband to get an appointment to be evaluated. Once we have been patients, everything has been wonderful. I have never considered going elsewhere.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
The hysteroscopy was approximately 2k, however the remainder was paid for by our insurance company. That is all the insurance covers. Nothing for IVF. Our first cycle of drugs was approx 5.5k. The second close to 8k. The first IVF cycle was approx 13K and the second was cancelled.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Unfortunately, we have not reached that point yet.
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10
10
Age
30
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
10
10
Dr Stephens gave us hope after two other doctors had given us discouragement. The diagnosis of unexplained infertility can be very discouraging but she showed us multiple treatment plans and gave us hope.... My husband and I felt like Dr Stephen was very patient and listened to our questions and concerns. She even took the time to explain results from a prior surgery i had had with another surgeon.... We started with a letrozole IUI cycle. We decided to start at the least invasive treatment and then work our way up.
The clinic [NoCa Fert Med Ctr] is always very clean and well kept. They are experts at what they do! From the time I called to schedule our initial consultation I knew I had made the right decision. They were quick to get me on the schedule the receptionist was very professional and able to answer all my questions. This made me feel very comfortable right from the start. The financial coordinators really know what they are doing and are able to quickly discuss coverage with you.
Age
30
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens gave us hope after two other doctors had given us discouragement. The diagnosis of unexplained infertility can be very discouraging but she showed us multiple treatment plans and gave us hope.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
She take the time to listen unlike most doctors who are watching the clock.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
My husband and I felt like Dr Stephen was very patient and listened to our questions and concerns. She even took the time to explain results from a prior surgery i had had with another surgeon.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started with a letrozole IUI cycle. We decided to start at the least invasive treatment and then work our way up. This was what was recommended by Dr Stephens and was the best choice for my husband and I.
Describe your experience with the nursing staff.
The nursing staff is always very professional and compassionate. They always take the time to answer questions and make you feel important.
Describe your experience with Northern California Fertility Medical Center.
The clinic is always very clean and well kept. They are experts at what they do! From the time I called to schedule our initial consultation I knew I had made the right decision. They were quick to get me on the schedule the receptionist was very professional and able to answer all my questions. This made me feel very comfortable right from the start. The financial coordinators really know what they are doing and are able to quickly discuss coverage with you. All of the staff are extremely knowledgeable in their profession and make you feel very comfortable. You know your in great hands at the Roseville Norhtern California Fertility Clinic.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
We did a letrozole IUI cycle and are now beginning our journey with IVF. So far with IUI we have spent approx $1500 on one cylce.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We are just beginning our journey into IVF after and unsuccessful IUI.
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10
10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
10
Dr. Stephens is friendly, honest, trustworthy. She explains the process and procedures in terms I understand. She genuinely wants the best for her patients. She cares about her patients and does all she can to provide the best care while hoping to achieve the best outcome.... We have unexplained infertility so we started with IUI using clomid. My first round didn’t produce as many follicles as she had hoped for so the second IUI she increased my medication. After the second failed IUI, she gave me the option of doing surgery to see if there was anything else going on inside that we were unaware of.
I honestly can’t think of a weakness at this time. They are a very busy clinic [Nor CA Fert Med Ctr] but I never feel rushed. My questions are always answered and I never have to wait long. Sometimes I wish I could see Dr. Stephens a little more regularly, but I have come to know all of the other doctors and they are all just as friendly. I feel comfortable with them all, and they come into my examination room knowing where I’m at in the process and up to date. They all work very well as a team, the doctors, nurses, and staff.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is friendly, honest, trustworthy. She explains the process and procedures in terms I understand. She genuinely wants the best for her patients. She cares about her patients and does all she can to provide the best care while hoping to achieve the best outcome.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
I’d tell them they are in good hands.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is a great doctor. I’m so happy we found her and the NCFMC facility. She’s always been upfront and honest and showed sympathy and understanding at all times. She explains the procedures and process in terms we can understand and feel comfortable with her.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We have unexplained infertility so we started with IUI using clomid. My first round didn’t produce as many follicles as she had hoped for so the second IUI she increased my medication. After the second failed IUI, she gave me the option of doing surgery to see if there was anything else going on inside that we were unaware of. I elected for surgery. She found slight endometriosis and a cyst. Those were removed and we tried for a third IUI. The third failed. She informed me I could try for a 4th IUI or go on to IVF. WE elected for IVF at that point. The first round of IVF did not produce as many eggs as we had hoped for. We had 11 in total. My right side didn’t respond as well as she hoped and the two embryos we had remaining Cake back abnormal. We are in the process of our second IVF. This round she has increased my meds in hopes of retrieving more eggs.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Jamie Fife)
My Nurse Jamie is great. She explains everything well, returns my calls when I have a question, gives me outlines of dates and medications and instructions. All of the staff at NCFMC is very helpful and friendly.
Describe your experience with Northern California Fertility Medical Center.
I honestly can’t think of a weakness at this time. They are a very busy clinic but I never feel rushed. My questions are always answered and I never have to wait long. Sometimes I wish I could see Dr. Stephens a little more regularly, but I have come to know all of the other doctors and they are all just as friendly. I feel comfortable with them all, and they come into my examination room knowing where I’m at in the process and up to date. They all work very well as a team, the doctors, nurses, and staff.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I believe the average cost for the IUI process was about $1,100. For IVF, our first round was about 18k-20k. That included all of our appointments, ultrasounds, egg retrieval, genetic testing, and ICSI.
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10
10
Age
37 - 41
Treated
2014 - 2018
Success with this Doc
No
Treatment
5 IUI, 4 IVF
Diagnosis
Unexplained
10
10
Dr Stephens was always available to answer all questions and concerns I had. She was compassionate during difficult times.... She was available for questions regarding my cycles. I would have preferred to see her more often than other Drs in the clinic, but all doctors kept great notes so there was a good continuity of care. Each time I met with a doctor, they knew what was going on.... Ask questions, and ask to see her as much as possible.
Everyone you encounter in the office [Northern California Fertility Medical Ctr] - receptionist, finance people, nurses, drs, assistants, etc - all are very friendly and take a genuine interest in you.... Once, I had to call the clinic for results a day later than promised (when they were supposed to call me). They were surprised I didn't receive a call and apologetic. They gave me my results shortly after my call.... The nurses were not as fluid as the drs were when assisting patients that were not "assigned" to them
Age
37 - 41
Treated
2014 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 4 IVF
Diagnosis
Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
She was available for questions regarding my cycles. I would have preferred to see her more often than other Drs in the clinic, but all doctors kept great notes so there was a good continuity of care. Each time I met with a doctor, they knew what was going on.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Ask questions, and ask to see her as much as possible.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens was always available to answer all questions and concerns I had. She was compassionate during difficult times.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
Courtney was able to communicate without through email (my preferred method). This allowed almost all of our conversations to be documented and easy for me to refer back to. She was patient and throuough. Courtney's work days varied, so there would be times where she was not in the office - these times I would see a substitute nurse. The substitute nurse was not always familiar with my case, and I often had to remind them of my treatments. The nurses were not as fluid as the drs were when assisting patients that were not "assigned" to them
Describe your experience with Northern California Fertility Medical Center.
I am fortunate that I have a very flexible schedule, so I can make appointment times work. I can see others having a more challenging time with scheduling if they have a more rigid schedule. Everyone you encounter in the office - receptionist, finance people, nurses, drs, assistants, etc - all are very friendly and take a genuine interest in you.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
We were fortunate that we have insurance to cover a portion of our procedures. Over the last 4 years we have spent approximately $100,000 meds, procedures, etc.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
My embryos were all pgs tested, so we only transferred one at a time. Since I didn't have many "normal" embryos, I was OK with doing a single transfer - it gave me more opportunities for fet and to try to get pregnant
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to call with results
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10
10
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, PCOS
10
10
Dr Lovely has always made my husband and I feel very comfortable. She is thorough in explaining all parts of the process from preparation, to possible complications/risks, alternate plans available, and results. We always feel well prepared and informed of what we're doing.... We started with medicated IUI cycles as I have PCOS and we have a slight sperm count the issue. I tried letrozole and clomid but did not respond/ovulate. Dr Lovely then recommend a mixed IUI cycle of letrozole and gonal-f injections, which I did respond to, we tried 5 rounds but we did not concieve. After those IUIs failed it was recommended that we move onto IVF. We are part way through our first IVF cycle and now have frozen emrbros waiting for transfer.
Every time I've gone into the office [NCFMC] everyone from reception to nurses and Dr's my visits have been enjoyable and comfortable. Appointment times are honored and I've never had a long wait. I greatly appreciate that they are open 7 days a week, including holidays.... The staff has always been supportive, communicative and understanding of our journey. I appreciate them all.
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
6 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr Lovely has always made my husband and I feel very comfortable. She is thorough in explaining all parts of the process from preparation, to possible complications/risks, alternate plans available, and results. We always feel well prepared and informed of what we're doing.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Be open and honest with what you're going through, as she's there to help.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr Lovely always takes the time to fully listen, she answers any and all questions, follows up and provides you with the best options for your specific situation.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started with medicated IUI cycles as I have PCOS and we have a slight sperm count the issue. I tried letrozole and clomid but did not respond/ovulate. Dr Lovely then recommend a mixed IUI cycle of letrozole and gonal-f injections, which I did respond to, we tried 5 rounds but we did not concieve. After those IUIs failed it was recommended that we move onto IVF. We are part way through our first IVF cycle and now have frozen emrbros waiting for transfer.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie/Alyssa)
The staff has always been supportive, communicative and understanding of our journey. I appreciate them all.
Describe your experience with Northern California Fertility Medical Center.
Every time I've gone into the office everyone from reception to nurses and Dr's my visits have been enjoyable and comfortable. Appointment times are honored and I've never had a long wait. I greatly appreciate that they are open 7 days a week, including holidays.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
Our insurance covers a portion of our treatments. Then there was our out of pocket fee based on treatment, IUI or IVF, due to NCFMC on or before cycle day 1. Then there were medication fees due to my pharmacy for medications needed for treatment.
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
All the Dr.'s at NCFMC have encouraged only one embryo transfer at a time. They have been very informative and provided statistics on why this option is preferred, both for my safety and that of our future babies. My husband and I trust their opinions and have agreed to only transfer one at a time.
What specific things went wrong at Northern California Fertility Medical Center?
- Lost paperwork
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5
2
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor
5
2
I thought she [Dr. Stephens] was very nice. I wish i was able to see her more often and she was a bigger part of my journey. We had very little interaction... she was technically my dr but didn't do any of my iui"s and i only saw her twice in the five month span... We started the first two rounds with a moderate dose of clomid. Unfortunately it didn't affect my body the way it was supposed to so i did another round of clomid before both of my iuis.
Each iui was about $1200 with my insurance covering a little of the dr visits.....the clinic [Northern CA Fertility Med Ctr] is always clean in the waiting room. i think that they need to work on cleanliness in the back too. I have been in for a lot of ultra sounds and the first two times i was there i got something wet on my feet at the bottom of the table.... my prescriptions were not sent in twice and my iui was canceled without any explanation...
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor
5
2
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
I thought she was very nice. I wish i was able to see her more often and she was a bigger part of my journey. We had very little interaction and i felt very awkward with her when i cried on one visit. I think we were unable to have a connection because of the lack of time between us.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Make sure to ask for her for every visit.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens was very nice but i hated that she was technically my dr but didn't do any of my iui"s and i only saw her twice in the five month span only because i asked for an extra appointment with her. My unhappiness with my experience is mostly with ncfmc not Dr. Stephens.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started the first two rounds with a moderate dose of clomid. Unfortunately it didn't affect my body the way it was supposed to so i did another round of clomid before both of my iuis. The third time they doubled the dose of clomid and we tried to see if that made a difference, it did not. My iui was canceled and i went in the next month for a baseline ultrasound. During that visit i was told that i had a cyst on my ovaries and needed to go on birth control for a month. I did that and went back in for another ultrasound. The cyst cleared up and i was able to start injections. The injections worked and we did one more iui that was also unsuccessful.
Describe your experience with the nursing staff.
i was very disappointed in the call back time and how prepared she was for our conversation. i thought it was very cold and that wasnt what i was looking for when coming to a fertility clinic. I too cried in front of my nurse and felt a awkward period where she looked uncomfortable about it.
Describe your experience with Northern California Fertility Medical Center.
the clinic is always clean in the waiting room. i think that they need to work on cleanliness in the back too. I have been in for a lot of ultra sounds and the first two times i was there i got something wet on my feet at the bottom of the table. The third time there was a puddle of lube at the end of the table. i am displeased with the call backs too. There have been multiple times when i call and do not hear back within two days.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Each iui was about $1200 with my insurance covering a little of the dr visits.
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Failed to convey critical information
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
10
10
With Dr. Stephens we were not having a discussion on clinical facts, instead we sat down had a very personable conversation while discussing options and facts. She took all the anxiety away and allowed my husband and I to walk away with hopes for a reality of having a baby while managing expectations...We opted to go with PGS due to our ages (Husband 44, I am 37) and after additional discussion with Dr. Stephens looking at all possible pros and cons we chose genetic testing and single embryo transfers for highest percentage of results.
I really liked how they [No Cal Fert Med Ctr] have very specialized professionals to discuss all needs regarding your care and if they don't know the answer they are not afraid to say they don't know, will find out and do call you with the findings....the nursing staff is amazing, super nice and caring. They also are available to answer any and all questions you might have... Dr. Stephens and all the doctors are open and willing to answer every and all questions.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens and Dr. Murray are the primary providers overseeing my treatments and both are AMAZING. I have felt very comfortable with both and they have walked me through every step along with answering every question I have. I could not have asked for better physicians during this process.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Relax! Do your research as to better educate yourself about fertility procedures which makes for a better patient, but don't assume you know anything and don't be afraid to ask any questions. Dr. Stephens and all the doctors are open and willing to answer every and all questions.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Our first visit was one filled with anxiety, you already know you cannot conceive on your own and now you are trying to find out if IVF can be a solution. With Dr. Stephens we were not having a discussion on clinical facts, instead we sat down had a very personable conversation while discussing options and facts. She took all the anxiety away and allowed my husband and I to walk away with hopes for a reality of having a baby while managing expectations.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
Antagonist IVF Cycle all freeze due to PGS - 225 iu Gonal-f for 10 days, 75 iu Menopur for 10 days, Cetrotide 5 days, Ovidrel 10,000. ICSI, PGS.
We have male factor infertility and undefined cause for myself. We opted to go with PGS due to our ages (Husband 44, I am 37) and after additional discussion with Dr. Stephens looking at all possible pros and cons we chose genetic testing and single embryo transfers for highest percentage of results.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie )
the nursing staff is amazing, super nice and caring. They also are available to answer any and all questions you might have.
Describe your experience with Northern California Fertility Medical Center.
I really liked how they have very specialized professionals to discuss all needs regarding your care and if they don't know the answer they are not afraid to say they don't know, will find out and do call you with the findings.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I am fortunate and my insurance did cover 50% of IVF treatment, and because we did a frozen transfer due to PGS, the office gave us 50% off the 1st FET. Total out of pocket so far is $14,490.75. Our upcoming 2nd FET will cost $3,900.00
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Since we did PGS it is highly recommended to only transfer one embryo, however, I also wanted the safest possible outcome for myself and our potential baby so I only wanted to do single embryo transfers.
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10
10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Unexplained
10
10
Dr. Murray was very straight forward with me and my Diagnoses, he explained everything in detail and give me many opinions. Once I decided to move forward and have my left tube removed. He was very proactive on make sure that he gave me all the information on the process.... Dr. Murray stated that since I was able to get pregnant on my own in the pass, he felt like our best and cheapest opinion would be to do time intercourse with 100mg of clomid for 5days and 75iu of Gonal-F injections for another 5days.
The staff [Northern CA Fertility Medical Ctr] are always polite and friendly. They make you feel comfortable at every visit. They always make sure to explain the prices for each cycle. There is never a long wait time for your appointments. And they try to work around your schedule for your appointments.... Dr. Murray and his team made to to check with your insurance company first to see what is covered. Then they would process they necessary treatment that is covered under your plan.
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Unexplained
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very straight forward with me and my Diagnoses, he explained everything in detail and give me many opinions. Once I decided to move forward and have my left tube removed. He was very proactive on make sure that he gave me all the information on the process. After the surgery he evaluated me and then told me I was fine to start fertility treatment soon after.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Please be sure to bring in all medical records from your previous providers. This was very helpful for me, and it make the process much faster and smoother.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is a very kind provider. He has wonderful bedside manners. He listens to your concerns, and he always explains your best opinions depending on your issue.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
After my laparoscopy surgery to have my left tube removed. Dr. Murray stated that since I was able to get pregnant on my own in the pass, he felt like our best and cheapest opinion would be to do time intercourse with 100mg of clomid for 5days and 75iu of Gonal-F injections for another 5days. The results were I responded well to the medication. I made 4 eggs, but they were all on the side without a tube. So Dr. Murruy was very straight forward and told me that he did not think we would get pregnant with our first cycle
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kayla Johnson)
Kayla was a very compassionate person, she made sure that I understood the treatment and always follow up on my emails or calls when ever I had a question.
Describe your experience with Northern California Fertility Medical Center.
The staff are always polite and friendly. They make you feel comfortable at every visit. They always make sure to explain the prices for each cycle. There is never a long wait time for your appointments. And they try to work around your schedule for your appointments.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I am unsure, due to the fact that I never add up the total cost. Dr. Murray and his team made to to check with your insurance company first to see what is covered. Then they would process they necessary treatment that is covered under your plan. Anything like labs and surgery related thing should be covered by most insurance company. My timed intercourse was not covered to I think I spent like $600 on the medication and another $1000 on the cycle for office visits and ultrasounds.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Endometriosis
10
10
A lot of the time Dr. Doblado helped me with my need of accommodation. My husband and i both Work a lot and coming in at the drop of a hat was hard. Dr doblado helped accommodate our needs by getting us in later and earlier than the regular clinic would allow. And for that i am greatful.... Every office visit was thorough and he helped me understand fertility treatments because there so confusing and I’m in the medical field! His bedside was awesome, he was compassionate and understanding. Not all families have a 9-5 and some tweaking may be needed to help every lady become a mother.
If i were a new patient [at N CA Fertility Med Ctr-Roseville] i would want to be aware that the providers are on cycles throughout the month. Seeing one provider may not mean you will have a procedure again with them. They rotate to allow coverage of weekends and holidays. Dr doblado only preformed one of the IUI’s and others filled in for him when needed... I first started with 50mg of Clomid and trigger shots called Lupron. We did this for 2 months and unfortunately i only grew 1 follicle each time.
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Endometriosis
10
10
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
Every office visit was thorough and he helped me understand fertility treatments because there so confusing and I’m in the medical field!
His bedside was awesome, he was compassionate and understanding. Not all families have a 9-5 and some tweaking may be needed to help every lady become a mother.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
I would suggest to have the patient ask as many questions as possible because there is a lot of big words and names that you might not fully grasp unless you ask what exactly for instance the difference between IUI and IVF is or a compounded medication versus a brand name.
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
A lot of the time Dr. Doblado helped me with my need of accommodation.
My husband and i both Work a lot and coming in at the drop of a hat was hard. Dr doblado helped accommodate our needs by getting us in later and earlier than the regular clinic would allow. And for that i am greatful.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
I first started with 50mg of Clomid and trigger shots called Lupron. We did this for 2 months and unfortunately i only grew 1 follicle each time.
So after the trigger injection we would proceed with the IUI and then wait two weeks.
Unfortunately that didn’t result in pregnancy so we increased the Clomid to 100 and still 1 follicle and no Pregnancy.
Today we are in the process of IVF And i have just started birth control and will start injections in 3 weeks.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
The medical assistants are a little rough and not very compassionate. I don’t think they understand that we are women on hormones and failed pregnancies and attempts are devastating.
I felt like hearded cattle, once i got through the gate of IVF a whole new approach came forth.
The nurses are amazing and compassionate. I completely feel at home here.
Describe your experience with Northern California Fertility Medical Center.
If i were a new patient i would want to be aware that the providers are on cycles throughout the month.
Seeing one provider may not mean you will have a procedure again with them. They rotate to allow coverage of weekends and holidays.
Dr doblado only preformed one of the IUI’s and others filled in for him when needed.
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
1200 per IUI
13,000 per IVF including meds
Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I would like to do multiple embryo transfers, but according to Dr. Doblado my chances of just doing one are over 70% accounting for my age. Therefore i believe and trust in him for a positive result with just one.
What specific things went wrong at Northern California Fertility Medical Center?
- Provided conflicting information
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9
10
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
9
10
Dr. Doblado has been amazing. He is a younger doctor which means he cares a lot about being up to date on the newest findings and studies. He respected my knowledge and treated my concerns with statistical evidence and reassurance. He is quick to respond with any questions we have....We have so appreciated Dr. Doblado's attention to our unique situation. He has been kind from the start and listened to me when I explained my concerns and went through vast amounts of research with me in order to put me at ease. He has a great bedside manner and was ready to take action as soon as we were.
I think it is important to know that you will see various doctors during your treatment because they are extremely busy! That being said, we have loved everyone we have seen so far and they are all extremely nice. Our nurse is amazing and we always see her which helps personalize our experience. They are very good about returning phone calls so make sure you leave detailed messages!...I cannot describe how amazing Alyssa is. She is on top of everything at all times!
Age
29
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
9
10
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
So far Dr. Doblado has been amazing. He is a younger doctor which means he cares a lot about being up to date on the newest findings and studies. He respected my knowledge and treated my concerns with statistical evidence and reassurance. He is quick to respond with any questions we have.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
I would say to make sure that you ask any questions you have and don't be shy! He is a wealth of information and understands how difficult this process is.
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
We have so appreciated Dr. Doblado's attention to our unique situation. He has been kind from the start and listened to me when I explained my concerns and went through vast amounts of research with me in order to put me at ease. He has a great bedside manner and was ready to take action as soon as we were.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
We are on an antagonist protocol-75 iu of Menopur, 200 iu of Gonal F and then cetrotide will be added along with a lupron/hcg trigger. I have my first scan tomorrow and am hoping for beautiful results! He said that I am young with good eggs so they don't want to risk overstimulating me and having me end up with OHSS.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
I cannot describe how amazing Alyssa is. She is on top of everything at all times! She always calls back the same day and if she isn't there I get a call back from her colleague because she checks voicemails from home! She has worked with me on donated meds and with the pharmacies to find the cheapest options possible and was so thorough explaining injections. When I was worried about my low baseline AFC she immediately told me that it was a great number and not to panic before I could even say anything! She can read how I'm feeling and she makes sure my husband and I fully understand what is going on during the process. Seriously she is an actual angel!
Describe your experience with Northern California Fertility Medical Center.
I think it is important to know that you will see various doctors during your treatment because they are extremely busy! That being said, we have loved everyone we have seen so far and they are all extremely nice. Our nurse is amazing and we always see her which helps personalize our experience. They are very good about returning phone calls so make sure you leave detailed messages!
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
The cycle fee was contracted through my insurance at $4,000, Embryo Cryopreservation is $800, and FET is $3,300.
Describe Manuel Doblado's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He is very firm on only transferring one embryo. He showed me a lot of data supporting that twin pregnancies are riskier and for a woman my age there is a good chance that transferring only one will work.
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9
10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Other, Unexplained
9
10
Dr. Murray is a trustworthy, intelligent doctor. I felt confident in his understanding of our genetic issue and his protocol recommendation. He was open to all our questions and didn't make us feel bad for asking simple questions. He was also great at getting deeper into details when we asked more scientific questions....Due to my genetic condition, we wanted to get as many eggs retrieved as possible without overstimulating.
The people who draw blood [No Cal Fert Med Ctr] need more training....going to this clinic every other day to get monitoring labs done during a cycle is no fun when they stick me multiple times...Courtney isn't a bubbly/exciting personality, but she knows what she's doing and is helpful when you need it....I have no insurance coverage and fees are about $12250 which includes a cash discount.... Dr. Murray is a trustworthy, intelligent doctor.
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Other, Unexplained
9
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is a trustworthy, intelligent doctor. I felt confident in his understanding of our genetic issue and his protocol recommendation. He was open to all our questions and didn't make us feel bad for asking simple questions. He was also great at getting deeper into details when we asked more scientific questions. He's compassionate and caring even though he may come off a little dry at first.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Don't be afraid to ask questions- he'll give you answers
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He's a somewhat dry personality, but he treated us respectfully and thoughtfully answered all our questions
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Due to my genetic condition, we wanted to get as many eggs retrieved as possible without overstimulating. My prep cycle consisted of 19 days of birth control pills. Stim protocol started with 300IU Gonal-F and 75IU menopur at night for 5 days. on 6th day, menopur was doubled to 150IU. Continued for 11 days. Days 6-11 did Cetrotide in a.m.. Leoprolide and HCG triggers. Retreived 11 eggs (had hoped for 15+ based on prelim scans from month earlier). 10 were mature, 6 fertilized, 4 were sent for PGS. 3 came back abnormal but not due to the same chromosomes in my translocation, and 4th embryo is unknown so it may get retested after our next IVF cycle depending on those results.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
Courtney isn't a bubbly/exciting personality, but she knows what she's doing and is helpful when you need it. If you're looking for a cheerleader nurse, she's probably not the one for you.
Describe your experience with Northern California Fertility Medical Center.
The people who draw blood need more training. I know I'm not an easy stick, but when I go to Quest Labs, they have no trouble. So going to this clinic every other day to get monitoring labs done during a cycle is no fun when they stick me multiple times, make me chug water, use heat compresses, rub my skin VERY hard, dig around in my wrists for veins, and still can't get it.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
For my first cycle, I had partial insurance coverage, so my clinic fees were about $7500. For the 2nd cycle I'm starting now, I have no insurance coverage and fees are about $12250 which includes a cash discount.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
N/A so far
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Verified
This patient has provided documentation of treatment at this clinic.
8
9
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS
8
9
Dr. Stephens is really personable and really takes the time to make sure you understand every step that will take place, and that you are comfortable with the decisions and process. She understands how emotionally taxing this process can be, and is very down to earth.... It’s an interesting concept at NCFMC, you don’t see your own doctor very often, and are treated by a team of doctors. Dr Stephens is personable and easy to talk to. I’ve mostly seen her for consultations and follow up appts, and she did my retrieval.
It’s an interesting concept at NCFMC, you don’t see your own doctor very often... Strengths- upfront about costs, close to my home, open everyday of the year, no batch testing or retrievals, on time with everything, very courteous front desk staff. Weaknesses- old interior, smaller office, can get backed up, hard to actually contact the doctors on the phone... As active duty military we paid 6800 for the retrieval, and 1650 for the FET.
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS
8
9
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
It’s an interesting concept at NCFMC, you don’t see your own doctor very often, and are treated by a team of doctors. Dr Stephens is personable and easy to talk to. I’ve mostly seen her for consultations and follow up appts, and she did my retrieval. As a patient, I always feel like I know what’s going to happen and what to expect which is a difficult thing in the fertility world. She answers her calls and emails in a timely matter, and is always willing to explain herself and why she feels a certain protocol is right for you.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Don’t expect to see her at every appt.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens is really personable and really takes the time to make sure you understand every step that will take place, and that you are comfortable with the decisions and process. She understands how emotionally taxing this process can be, and is very down to earth.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I was put on the average retrieval and ivf track for my first round. I did letrozole, gonal-F, menopur, centroide, and was triggered with hcg before my retrieval. That all went as predicted and we ended up with 9 frozen embryos.
My transfer cycle started as a stimulated cycle, with letrozole and gonal-F with estrogen suppositories, but my ovaries did not want to cooperate and I was switched over to a replacement cycle to include PIO and estrogen injections, as well as combination suppositories. They transferred a 5 day AB embryo. Unfortunately while the embryo implanted, it ended in an early miscarriage.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney )
My nurse coordinator Courtney is well organized and keeps in good contact with you. The nursing staff is nice enough, but like everywhere there are good and bad ones. Some are good at blood draws, some aren’t.
Describe your experience with Northern California Fertility Medical Center.
Strengths- upfront about costs, close to my home, open everyday of the year, no batch testing or retrievals, on time with everything, very courteous front desk staff.
Weaknesses- old interior, smaller office, can get backed up, hard to actually contact the doctors on the phone
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
As active duty military we paid 6800 for the retrieval, and 1650 for the FET. Medications cost about 4000 altogether
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I was apprehensive about this. I wanted to transfer 2, but she wanted to do 1. We decided that this first transfer we would do one, but try two next time. She is worried about the chance of miscarriage and multiples.
What specific things went wrong at Northern California Fertility Medical Center?
- Provided conflicting information
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10
10
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
7 IUI, Donor Sperm
Diagnosis
Tubal Blockage
10
10
Dr Murray was the dr on duty when we went in for our iui that resulted in our beautiful daughter. After 6 months we decided we wanted to try for baby number 2 and went back to see him. He ordered the right test and gave us a plan. After our HSG we were informed by him through a phone call that one of my tubes are closed before my daughter both were open. So because of a infection during labor caused it to close. I was devastated but he reassured me it will happen still it might take some time and he will make some adjustments to the cycles medicine to help out. He is a really caring man
This clinic [No Cal Fert Med Ctr] is very professional and clean. The place has very sweet staff in the front and always make sure no one else can hear your conversations. They are very prompt and fast to get you in and going...They [nurses] were very prompt with responses...We were self pay so when it was letrazole it was pay as you go so it was like 1400 and when we switched to injectables it was a global fee of 1900 plus medication
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
7 IUI, Donor Sperm
Diagnosis
Tubal Blockage
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was the dr on duty when we went in for our iui that resulted in our beautiful daughter. After 6 months we decided we wanted to try for baby number 2 and went back to see him. He ordered the right test and gave us a plan. After our HSG we were informed by him through a phone call that one of my tubes are closed before my daughter both were open. So because of a infection during labor caused it to close. I was devastated but he reassured me it will happen still it might take some time and he will make some adjustments to the cycles medicine to help out. He is a really caring man
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Go in with a open mind and expect nothing but the best advise and information.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
I felt like a human with dr Murray. He is compassionate and understanding. Very truthful but sweet at the same time. He knows we all are there for the same reason to have a baby and he wants to try to make it possible
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
For our daughter it was letrazole 2.5 mg for 5 days and entrace after. Progesterone after iui.
Ttc#2 I was started one 2.5 letrazole and then second one upped to 5mg the third to 10mg and the fourth injectables with clomid 100mg final-f 150mg and same for 5th and 6th
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Yes Kayla )
They were very prompt with responses
Describe your experience with Northern California Fertility Medical Center.
This clinic is very professional and clean. The place has very sweet staff in the front and always make sure no one else can hear your conversations. They are very prompt and fast to get you in and going
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
We were self pay so when it was letrazole it was pay as you go so it was like 1400 and when we switched to injectables it was a global fee of 1900 plus medication
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10
10
Age
32
Treated
2018
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
Dr. Gould treated us like if we were family. He was understanding and caring about our situation....He showed sympathy in our situation and we are going through. From the beginning he was honest about what the outcome could be if my husbands semen analysis came back low. As soon as the results came back he contacted us right away and gave us a full detailed explanation. As of right now we have to do IVF.
The clinic [Northern California Fertility Med Ctr] is amazing. They are very clean and when you walk into the clinic it looks like a home. They have couches to sit on and magazines to read. As a new patient it is amazing how they treat you and hear you out.... I didn’t really talk to the nurses. Every time I would call them they don’t answer and so when I would leave voicemails they don’t call back. Even when I emailed them it takes forever for someone to respond back.
Age
32
Treated
2018
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with John Gould at Northern California Fertility Medical Center?
When we first seen Dr.Gould we didn’t know what to expect. He was so friendly and caring. He showed sympathy in our situation and we are going through. From the beginning he was honest about what the outcome could be if my husbands semen analysis came back low. As soon as the results came back he contacted us right away and gave us a full detailed explanation. As of right now we have to do IVF. We were told that things might change after the second analysis is done but they cannot guarantee it.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
Always stay positive because there is a light under the tunnel.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
Dr. Gould treated us like if we were family. He was understanding and caring about our situation.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Gould has not used treatment on us. He told us that because my husbands lab work came back good he cannot prescribe him anything and the only option for us is IVF treatment. He could not explain why my husband is producing low sperm and said that’s just the way his body is functioning. We cannot afford IVF and all I can do is pray for a miracle and win this IVF treatment.
Describe your experience with the nursing staff.
I didn’t really talk to the nurses. Every time I would call them they don’t answer and so when I would leave voicemails they don’t call back. Even when I emailed them it takes forever for someone to respond back.
Describe your experience with Northern California Fertility Medical Center.
The clinic is amazing. They are very clean and when you walk into the clinic it looks like a home. They have couches to sit on and magazines to read. As a new patient it is amazing how they treat you and hear you out. They go over everything with you and tell you what to expect as far as needing IUI or IVF.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
For my initial visit with Dr.Lovely I paid $112 and when my husband seen Dr.Gould he paid $87. The semen analysis was roughly around $12 dollars and for the repeat analysis it will be $50 dollars. IVF treatment will be $13,000 out of pocket but we don’t have that yet so we are unable to do it. I really hope that we are selected for the IVF giveaway
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9
10
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
9
10
Dr Gould is great about having open and honest conversations with you about male factor infertility and what can be done about it... he has been very responsive and candid about outcomes from various SAs I have taken and what our probabilities were for success. I have very much appreciated my care under him.... He worked in tandem with my wife's doctors as well to devise plans moving forward... Always calls with results the second he has them whether it be on weekends etc.
The nurses [No Cal Fert Med Ctr] have always been very nice and compassionate with every interaction... Strengths: Excellent team and facility. Doctors are Nurses are all very highly reviewed and know what they are doing. Weaknesses: At the beginning, we were off-put feeling like we were "just a number" with the clinic. However, I do not believe we accurately judged them at the beginning and they are just very busy with countless patients coming in each day.
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
9
10
How was your experience with John Gould at Northern California Fertility Medical Center?
Very knowledgeable and responsive. Always calls with results the second he has them whether it be on weekends etc. I have always felt like a priority and not just a number. He has always made my wife and I feel very comfortable especially in the awkward field to talk about such as infertility.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
Be prepared for a lot of hypothetical answers to situations. If you are a borderline male factor, such as myself, medical science has only come so far in this field so there aren't definite answers to being able to improve certain aspects of your semen.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
Dr Gould is great about having open and honest conversations with you about male factor infertility and what can be done about it (not much a lot of the time). However, he has been very responsive and candid about outcomes from various SAs I have taken and what our probabilities were for success. I have very much appreciated my care under him.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
He worked in tandem with my wife's doctors as well to devise plans moving forward including repeat SAs for myself, trying different things to see if numbers improved. He suggested IUI as a good course of action for us as well. Unfortunately, after two failed rounds of IUI, we decided to move onto IVF.
Describe your experience with the nursing staff.
The nurses have always been very nice and compassionate with every interaction (especially the awkward ones of coming in for a SA).
Describe your experience with Northern California Fertility Medical Center.
Strengths: Excellent team and facility. Doctors are Nurses are all very highly reviewed and know what they are doing.
Weaknesses: At the beginning, we were off-put feeling like we were "just a number" with the clinic. However, I do not believe we accurately judged them at the beginning and they are just very busy with countless patients coming in each day.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
Standard and in line with my insurance costs for seeing a specialist
Describe John Gould's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
No comments were made
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10
10
Age
21
Treated
2017
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
10
10
She [Dr. Lovely] made me feel like a human because she treated me like a friend and she also gave me the bad news in a very great way...she never made me feel bad or she never made me feel that I couldn't do it...she always had very much faith in me and I feel so grateful for her...she was so much help and I know she tried very hard for me and my husband to get the loan...She had me go get an hsg and that's when it showed that I had one blocked tube and when we found that out she gave me some fertility medicine to make me ovulate...and she was hoping for me to get an IUI but never really got to it so now I am just waiting to actually have enough money to get one
The nursing staff [at Northern California Fertility Medical Center] was very good and they always showed very good compassion and every time I had a question they would contact me within an hour and always have the answer for me...I wouldn't really say that the clinic had any weaknesses because they are a very good Clinic and they care very much about their patients the good thing about them is that they make you feel really good about yourself and then make you feel like you can do it and they make you also feel like a baby will come your way
Age
21
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
10
10
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
I just feel like if I would had the money I would have been able to get pregnant she was so much help and I know she tried very hard for me and my husband to get the loan but you need very good credit to get the loan and our credit isn't so great but I just know that if I would have gotten it she would have got me what I wanted
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
I highly recommend you see doctor lovely only because she will make you feel at home and she will make you feel like anything is possible if you just try hard enough
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
She made me feel like a human because she treated me like a friend and she also gave me the bad news in a very great way she never made me feel bad or she never made me feel that I couldn't do it she always had very much faith in me and I feel so grateful for her
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
She had me go get an hsg and that's when it showed that I had one blocked tube and when we found that out she gave me some fertility medicine to make me ovulate and she was hoping for me to get an IUI but never really got to it so now I am just waiting to actually have enough money to get one
Describe your experience with the nursing staff.
The nursing staff was very good and they always showed very good compassion and every time I had a question they would contact me within an hour and always have the answer for me
Describe your experience with Northern California Fertility Medical Center.
I wouldn't really say that the clinic had any weaknesses because they are a very good Clinic and they care very much about their patients the good thing about them is that they make you feel really good about yourself and then make you feel like you can do it and they make you also feel like a baby will come your way
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
I did have to pay $80 per visit but it was only because I didn't have any insurance besides medical and Medicaid does not cover fertility treatment but other than that my spouse did have insurance so his covered most of his appointments but other than that it was all worth paying
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We never really bought it up in our conversations
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6
5
Age
36
Treated
2017
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
6
5
Very compassionate doctor... I was happy with her [Dr. Stephens] as an informative doctor just disappointed in the outcome... it would be nice to see more of the doctor who is handling your specific case....Hormone levels where very high through my injection process resulting in not being able to be given the proper dose of hcg which could have effected the eggg quality and possibly why so many did not get to blast. Ended up switching from a fresh transfer to a freeze all because of high hormone levels.
Their [No Cal Fert Med Ctr] front desk in the past has always felt very cold and business like, but they have recently got new front deak employees who are much more pleasant and welcoming. Sometimes in general you feel like a body just being pushed through the line based on you see so many different doctors while going theough the iui and ivf process....Some of the sperm count numbers would come back different on the day of iui in comparison to what it said on the patient portal. Maybe it was lack of communication in interpreting those results but sometimes we were left comfused as to what the actual count was
Age
36
Treated
2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
6
5
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Very compassionate doctor. Since she was the only one i went through for our ivf i can not really compare how good or bad she was because i have nothing as far as other doctors to compare her to. I was happy with her as an informative doctor just disappointed in the outcome
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Go over all different sinerios that could arise while going theough hormone injections
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
She was very nurtouring when talking and i felt that she was very real with the process.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
Tried 2 iui’s with clomid, forst was very low dose, second was a normal dose from talking to orher wmen. Both iui’s unsuccessful. Then moved on to ivf. Hormone levels where very high through my injection process resulting in not being able to be given the proper dose of hcg which could have effected the eggg quality and possibly why so many did not get to blast. Ended up switching from a fresh transfer to a freeze all because of high hormone levels. Tranfered two eggs both in which neither of them took.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney Swanson)
My nurse coordinator was grat. She always resoonded very quickly to my questions both through phone and email, and i felt very comfortable with her
Describe your experience with Northern California Fertility Medical Center.
Their front desk in the past has always felt very cold and business like, but they have recently got new front deak employees who are much more pleasant and welcoming. Sometimes in general you feel like a body just being pushed through the line based on you see so many different doctors while going theough the iui and ivf process. I understand the time urgency with these procedures bit it would be nice to see more of the doctor who is handling your specific case.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Insurance covered 50% of iui’s so we paid about 1,000 for two consecutive iuis. Ivf was around 12,000 for egg retrieval and transfer plus an additional 800 for having to change to a freeze all. None of the hormones where covered and that was an additional 4,000
What specific things went wrong at Northern California Fertility Medical Center?
- Provided conflicting information
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9
10
Age
42
Treated
2017
Success with this Doc
No
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
9
10
My favorite thing about Dr. Murray is that he didn't brush off our questions about various treatment options. Instead, he brought up various research, printed it out and highlighted areas that addressed our questions, which I appreciated. Additionally, he was very upfront about our options and still worked with us for a final cycle using my eggs eventhough it likely wasn't going to be successful. Afterwards (and before), he gently yet candidly had a conversation with us regarding donor eggs vs. adoption vs. my eggs.
The office [No Cal Fert Med Ctr] is old and the surgical area in particular could use some updating. It was very crowded and I felt this area didn't have a done of privacy. The privacy aspect doesn't apply to the rest of the clinic. The finance person is responsive, which I haven't responded at other clinics. The doctors rotate so you likely won't see your doctor at every appointment....Dottie is amazing! Responsive, accommodating, and is the only nurse I want to work with at this clinic.
Age
42
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Unexplained
9
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
My favorite thing about Dr. Murray is that he didn't brush off our questions about various treatment options. Instead, he brought up various research, printed it out and highlighted areas that addressed our questions, which I appreciated. Additionally, he was very upfront about our options and still worked with us for a final cycle using my eggs eventhough it likely wasn't going to be successful. Afterwards (and before), he gently yet candidly had a conversation with us regarding donor eggs vs. adoption vs. my eggs.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Come prepared with your questions and be open to challenging him; he responds well and addresses your concerns in a thoughtful manner.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray and his office were very responsive and also accommodating to our situation. We had to drive ~2 hours to see them and they adjusted our appointment times to work with our schedules, which we appreciated. He was also very realistic with expectations and took time to answer all of our questions.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I get my protocol confused with other cycles but the plan was to use ICSI and skip PGS testing. Dr. Murray (and team) adjusted my protocol as I did not respond and we ended up cancelling the transfer.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)
Dottie is amazing! Responsive, accommodating, and is the only nurse I want to work with at this clinic.
Describe your experience with Northern California Fertility Medical Center.
The office is old and the surgical area in particular could use some updating. It was very crowded and I felt this area didn't have a done of privacy. The privacy aspect doesn't apply to the rest of the clinic.
The finance person is responsive, which I haven't responded at other clinics.
The doctors rotate so you likely won't see your doctor at every appointment.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Insurance picked up some costs, I believe it was ~$15k without insurance
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
At my age (40+) he seemed open to a multiple embryo transfer
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to call in prescriptions to pharmacy
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Verified
This patient has provided documentation of treatment at this clinic.
9
9
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
9
Dr. Lovely is very honest in her opinion of your individual situation I believe. She is very compassionate to the struggle and emotional toll treatment takes on you during treatment. She is very encouraging and informative...Dr. Lovely gave me two plans to decide on. One plan was using my own eggs with that plan we were to remove my eggs now due to my age and my low AMH number. ..
Because of the structure of the facility you see which every doctor is on duty for that days schedule. I would have liked to seen my assigned doctor more during the ultra sounds and check ups. But overall the staff if very pleasant and helpful...I selected financing through ARC there was a set price for the treatment plan with NCFMC it was very detailed and easy to understand...The nursing staff was very compassionate and kind
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
9
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely is very honest in her opinion of your individual situation I believe. She is very compassionate to the struggle and emotional toll treatment takes on you during treatment. She is very encouraging and informative. I original saw Dr. Lovely for a consultation when she was at California IVF and when I decided to proceed with IVF away from Kaiser I specifically decided to go to NCFMC to be seen by Dr. Lovely. She was also recommended by my treating doctor at Kaiser.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Listen and trust in her guidance.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely is very personable. She gives you the information in a way that makes it easier to understand and handle. She is very supportive and encouraging.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Lovely gave me two plans to decide on. One plan was using my own eggs with that plan we were to remove my eggs now due to my age and my low AMH number. Then we would freeze the embryo's and have them PGS tested. She wanted me to lose some weight that I had gained from treatment I had received at Kaiser for polyps on my Uterus. When I was given the all clear by Kaiser we proceeded with IVF treatment. I was give the maximum dosage of medicine due to my poor response during my IUI treatments with Kaiser. Unfortunately I did not respond well, while we thought there were possibly 7 good follicles they were only able to retrieve 3 eggs. One egg wasn't mature, one didn't fertilize. The third egg looked beautiful on the 5th day, but unfortunately during the PGS testing we discovered it had to many chromosomes and would not produce a baby. I'll be meeting with Dr. Lovely for my follow appointment to discuss using an Egg Donor.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa )
The nursing staff was very compassionate and kind
Describe your experience with Northern California Fertility Medical Center.
Because of the structure of the facility you see which every doctor is on duty for that days schedule. I would have liked to seen my assigned doctor more during the ultra sounds and check ups. But overall the staff if very pleasant and helpful.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
I selected financing through ARC there was a set price for the treatment plan with NCFMC it was very detailed and easy to understand. The cost including medication was $20k the only cost I had to pay outside of that was for the sperm and PGS testing which was $3800 together.
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I don't have any comments on this section because I did not get this far. However. Dr. Lovely and I did discuss that if I had multiple embryos that made it past the PGS testing we would only transfer a single embryo because it would have a higher chance of being successful. I was in agreement with that because I know that twins poses a much higher risk.
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Verified
This patient has provided documentation of treatment at this clinic.
7
8
Age
38
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
7
8
Dr. Stephens has been cheerful, optimistic, realistic, and helpful. We were all hoping to see a positive result last round but she readjusted my meds and we are continue to "trouble shoot"...Dr. Stevens and the entire team at Norther California Medical Fertility Clinic has been helpful, positive, and generally reassuring.... All in all, I feel pretty comfortable with her...I would advise potential patients to get a clear picture of the treatment schedule and the financial plan.
Joann is my current nurse coordinator [at Northern CA Med] but she is newly assigned to me. I have had several coordinators in the 5 months we've been at the clinic. My current nurse coordinator has been very communicative and helpful...Overwhelmingly, they have been very professional and helpful but we did have disappointing a mix up early on in our treatments. At one point I left a message letting the clinic know I had ovulated (according to my predictor kit) but they didn't return my call for over 24 hours.
Age
38
Treated
2017
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI
Diagnosis
Unexplained
7
8
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens has been cheerful, optimistic, realistic, and helpful. We were all hoping to see a positive result last round but she readjusted my meds and we are continue to "trouble shoot" with hopes of a positive result soon. All in all, I feel pretty comfortable with her.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
I would advise potential patients to get a clear picture of the treatment schedule and the financial plan. This is not an inexpensive endeavor so prospective patients should look into financial aid if needed -- hence, my current grant pursuit.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stevens and the entire team at Norther California Medical Fertility Clinic has been helpful, positive, and generally reassuring. I am now on my 3rd IUI treatment and I hope for a positive result this round!
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
1) Clomid (1 pill per day) and Estrace (2 pills per day), and IUI. Only had 1 follicle so we upped it.
2) Clomid (3 pills per day) and planned IUI but had to cancel due to a cycle calculation/scheduling error Had 1 follicle but we made a mistake with the cycle scheduling so had to cancel our scheduled IUI procedures that month.
3) Clomid (3 pills), Gonal F at 75 units, IUI. TWO follicles but a BFN.
4)Clomid (3 pills), Gonal F at 75 units, IUI. Two follicles again but BFN.
5) Clomid (3 pills), Estrace (2 per day), Gonal F at 125 units (only 4 days). 1 follicle . . .
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Joanne)
Joann is my current nurse coordinator but she is newly assigned to me. I have had several coordinators in the 5 months we've been at the clinic. My current nurse coordinator has been very communicative and helpful.
Describe your experience with Northern California Fertility Medical Center.
The clinic is well organized with friendly staff. Because the five or so clinic doctors share cases, you never know who will be seeing you. That may be off-putting for some but it doesn't bother me. The ambiance leaves a little to be desired but that isn't really important.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
Round 1 with clomid and estrace ran $1800 with meds, round 2 was $800 because we had to cancel it. Rounds 3 and 4 with Gonal F and IUI ran about $2300 each. This current round is running about $3000. All in all, we have spent about $10K with treatments and meds.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We haven't taken this step yet but we may be headed down that road.
What specific things went wrong at Northern California Fertility Medical Center?
- Lost paperwork
- Canceled a cycle due to clinic error
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10
10
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Stephens was very warm to talk to and always explained treatment, diagnosis, and odds to a level my partner and I could easily understand. She was always realistic in expectations of procedures. She listened to us and gave us choices to enable us to have a part in directing our care.... We were diagnosed as unexplained infertility after routine infertility lab tests were performed. We did 4 rounds of IUI: 3 with clomid and 1 with injections.
[N. CA Fertility Medical Center is] Clean and organized but there were a few times they were running late with their schedule and I had to wait. But if that means they were giving quality empathetic care to all of their patients, I would not have them give that up for me to be seen on time.... All the nursing staff were fantastic: warm, friendly, understanding, and hopeful. I did not have any bad interactions with the nursing staff.
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
I love this doctor. She is very nice, intelligent, and portrays an understanding of the emotional aspect of going through infertility. She always explained all testing and treatment options to us. I would recommend her 100%.
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Feel free to ask her about anything. She will never hurry you and will always give a direct comprehendable response.
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephens was very warm to talk to and always explained treatment, diagnosis, and odds to a level my partner and I could easily understand. She was always realistic in expectations of procedures. She listened to us and gave us choices to enable us to have a part in directing our care.
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
We were diagnosed as unexplained infertility after routine infertility lab tests were performed. We did 4 rounds of IUI: 3 with clomid and 1 with injections. All 4 ended in negative pregnancies. Since IUIs were not working, Dr. Stephens gave us a choice of continuing with the IUIs or going to IVF; she explained to us that the rates of success after 3-4 failed IUIs declines so we chose to move forward with IVF. We had 8 embryos to start with. We were going to do a fresh transfer of 1 embryo (she recommended transferring just 1 because of our unexplained infertility diagnosis and we are young - we were totally on board with that plan) but my estrogen levels were a little bit elevated after the egg retrieval and she told us there was less of a chance of the embryo implanting with my hormone levels being off. She gave us the option and we decided to do a freeze all. We were able to freeze 6 embryos (2 of them were not high enough quality to freeze). It was another few months before we could attempt a frozen transfer due to my cycles being off and the lab being closed for cleaning during the holidays. When it came time to do the frozen transfer, she planned for me to ovulate so that my body could create its own corpus luteum to produce my own progesterone so I wouldn’t have to do the progesterone in oil shots. I became pregnant upon the first embryo transfer, was released to my regular OB after viable pregnancy was confirmed with seeing a fetal pole and heartbeat on ultrasound. I carried that baby to term and was able to deliver vaginally.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dotty)
All the nursing staff were fantastic: warm, friendly, understanding, and hopeful. I did not have any bad interactions with the nursing staff.
Describe your experience with Northern California Fertility Medical Center.
Clean and organized but there were a few times they were running late with their schedule and I had to wait. But if that means they were giving quality empathetic care to all of their patients, I would not have them give that up for me to be seen on time.
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I can’t recall specifics but I believe the IUIs were between $800-$1000 each and the IVF procedures were just under $10,000. My insurance covered most medications for all procedures
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I am really happy she gave us this option so my pregnancy was less high risk with 1 baby and chance of needing a c-section was lowered. I felt I was able to enjoy my pregnancy and not worry about all the high risk issues that come with having twins/multiples.
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10
10
Age
28 - 31
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
2 IVF, 6 Embryo Freezing
Diagnosis
Male Factor
10
10
Dr. Murray is one of the most patient, optimistic but realist people i have had the honor of meeting! He took the time to talk with me and answer my questions or ease my concerns if it was via phone, email or in person!...Dr. Murray is a rare person. His compassion for what my husband and I were going through is something I will never forget!...We had to have two full cycles as our first cycle ended with us losing all of our embryos.
You walk into the clinic [No Cal Fert Med Ctr] and IMMEDIATELY feel like family! The compassion and care in everyone’s voice makes it feel like family! The office is very good at being on time with appointments. Only a couple times were they running behind. And by behind i mean no more then 10 minutes. Their organization and time management was great!...The nurses are angels! They are the ones who keeps us positive, keeping us on track and being there st any given minute
Age
28 - 31
Treated
2014 - 2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
—
Occupation
—
Order & Number of Docs Seen
2nd of 6 Docs
Treatment
2 IVF, 6 Embryo Freezing
Diagnosis
Male Factor
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is a rare person. His compassion for what my husband and I were going through is something I will never forget! He was realistic about our situation and always answered ALL of my questions! I know we can typically find weakness in ourselves however for Dr. Murray I find no weakness’ and thank God everyday that I was referred to him!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
To stay positive as this is a rough journey however if you are questioning anything or feeling off, reach out to Dr. Murray. He will do everything in his power to put you at ease!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
I’ll be honest just starting to try to write a review not only on Dr. Murray but in the entire clinic makes me tear up! Dr. Murray is one of the most patient, optimistic but realist people i have had the honor of meeting! He took the time to talk with me and answer my questions or ease my concerns if it was via phone, email or in person! Dr. Murray and this entire clinic are 5 stars in my book!
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We had to have two full cycles as our first cycle ended with us losing all of our embryos. We had a healthy baby boy but had to start the process over to have another. The time difference between the two treatments was only 2 years. My treatments were pretty different as for my medication plan. I was so confused why it was so i reached out to my Nurse who advised me I could email Dr. Murray directly so he could explain why it was different. He kindly mentioned i had birthday that occurred (this made me laugh knowing age is a battle with infertility) and also how science had taught them more in the last two years. Not only was my medication treatment different they also did the growing and freezing different from the first time. The second time we grew all of our embryos freezing them at a 5 day stage so we knew all of our grades. We now have 7 frozen! I appreciated Dr. Murray and the clinics drive to educated themselves constantly to give us all a better shot at having a family!
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Susan and Courtney )
The nurses are angels! They are the ones who keeps us positive, keeping us on track and being there st any given minute! I can’t even begin to explain what all those people mean to me! They were excellent!
Describe your experience with Northern California Fertility Medical Center.
I remember first pulling up to the clinic and it not being what I pictured. I imagined this new multi story modern building. It was nothing like that. Although it was a nice area and building i remember thinking don’t judge a book by its cover. You walk into the clinic and IMMEDIATELY feel like family! The compassion and care in everyone’s voice makes it feel like family! The office is very good at being on time with appointments. Only a couple times were they running behind. And by behind i mean no more then 10 minutes. Their organization and time management was great!
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
For IVF with ICSI, medications, any pre testing and fuel it was a total of around $17,000.00
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
N/A
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8
8
Age
32 - 37
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
7 IUI
Diagnosis
Recurrent Pregnancy Loss
8
8
Dr. Soto was very informative. He precisely described what was going to happen during each cycle. He was compassionate yet realistic. He worked very hard to try to figure out why we were experiencing Recurrent miscarriages. Even though we have not found a cause he continues to provide good care.... Due to our recurrent miscarriages, Dr. Soto attempted various strategies to maintain pregnancies. For example, he prescribed for progesterone suppositories at one point because nothing else was working even though I didn't show a need for them in blood tests.
Dottie [at Northern California Fertility Medical Center] is the most compassionate nurse. She is optimistic. Sometimes she is a little disorganized, but I believe that is because she has so many patients that she cares about. She always eventually get you what you need. She is most thorough in explaining your medications, when to take them, how to administer them, and always calls you back within the day even if it's late at night.
Age
32 - 37
Treated
2012 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 4 Docs
Treatment
7 IUI
Diagnosis
Recurrent Pregnancy Loss
8
8
How was your experience with Carlos Soto-Albors at Northern California Fertility Medical Center?
Dr. Soto was very informative. He precisely described what was going to happen during each cycle. He was compassionate yet realistic. He worked very hard to try to figure out why we were experiencing Reocurrent miscarriages. Even though we have not found a cause he continues to provide good care.
What's one piece of advice would you give a prospective patient of Carlos Soto-Albors at Northern California Fertility Medical Center?
He is not going to hold your hand but he is very good at what he does. He will answer all questions you ask.
During treatment, were you treated like a number or a human with Carlos Soto-Albors at Northern California Fertility Medical Center?
He was very encouraging and yet realistic.
Describe the protocols Carlos Soto-Albors used in your cycles at Northern California Fertility Medical Center and their degree of success.
Due to our reoccurant miscarriages, Dr. Soto attempted various strategies to maintain pregnancies. For example, he prescribed for progesterone suppositories at one point because nothing else was working even though I didn't show a need for them in blood tests.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie Rowell)
Dottie is the most compassionate nurse. She is optimistic. Sometimes she is a little disorganized, but I believe that is because she has so many patients that she cares about. She always eventually get you what you need. She is most thorough in explaining your medications, when to take them, how to administer them, and always calls you back within the day even if it's late at night.
Describe your experience with Northern California Fertility Medical Center.
This clinic seems very on top of the latest tests etc. They are optimistic yet realistic. They advise you and don't lecture you. They sometimes run late , But having been an emergency appointment I have compassion for them needing some flexibility in their schedule due to the nature of their practice.
Describe the costs associated with your care under Carlos Soto-Albors at Northern California Fertility Medical Center.
Cost would vary depending on what was going on in each cycle. Plus my insurance picked up some, although no prescription injectable medications.
Describe Carlos Soto-Albors's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Not applicable
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to call in prescriptions to pharmacy
- Failed to order appropriate test
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10
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis
10
10
Dr. Stephen's was incredible she puts herself in "your shoes" and says if I were you I would do this. She is a doctor with impeccable bedside manners! When we found out we were pregnant she seemed just as happy as we were. Previous doctors I have seen were not compassionate whatsoever and leaving to offices I told my husband I would not be returning because infact I felt like just a number or statistic!
This clinic [No Cal Fert Med Ctr] compared to others was a lot bigger, especially the waiting room. ... Their scheduling and the ladies and gentlemen at the front were all warm and welcoming. There was no need to feel awkward when walking in! ... My coordinator was incredible! She was so personable and made such a stressful experience exciting! She was there whenever I had the silliest of questions
Age
30
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Endometriosis
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
I honestly have nothing bad to say about Dr. Stephens. The day we did our first ultrasound she unfortunately was not our Dr. We had another outstanding doctor, Dr. Murray who is just as warm and compassionate; Dr. Stephens made it a point to find us and congratulate us on top of it ensured she did our final Ultrasound with the clinic. She is incredible and can't wait to schedule our FET!
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
Advise I would give, to ensure you write all your questions down and bring something to write with! She will cover all your questions and some and you don't want to miss out of forget!
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr. Stephen's was incredible she puts herself in "your shoes" and says if I were you I would do this. She is a doctor with impeccable bedside manners! When we found out we were pregnant she seemed just as happy as we were. Previous doctors I have seen were not compassionate whatsoever and leaving to offices I told my husband I would not be returning because infact I felt like just a number or statistic! We elected to pay all out of pocket instead of a location that insurance would cover just for Dr. Stephens!
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have endometriosis, I am unsure of the protocol. But she used the specific protocol because of my illness.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Erica, not sure her last name.)
My coordinator was incredible! She was so personable and made such a stressful experience exciting! She was there whenever I had the silliest of questions
Describe your experience with Northern California Fertility Medical Center.
This clinic compared to others was a lot bigger, especially the waiting room. The only thing I would suggest which would be extremely hard is to have at least one other restroom in the waiting room.
Their scheduling and the ladies and gentlemen at the front were all warm and welcoming. There was no need to feel awkward when walking in!
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I can't remember specifics, we did do a loan and got the option for a fresh and frozen transfer which was roughly 10,900. All meds were paid out of pocket which I believe was 5,000, and I paid for ultrasounds and one lab to confirm pregnancy. Also prior to treatment I had a 600$ scan.
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
She gave her opinion but ultimately left the decision up to us. I liked that she didn't seem offended when we went against her advice, she was 100% supportive!
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9
9
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor, Immunological
9
9
The first time I saw Dr. Gould, my wife and I sat down with him, gave him my entire medical history and prior health; and he immediately knew what the problem was, and was able to explain it to me to where I could understand it. He went over an anticipated plan of how we would get sperm (I'm unable to ejaculate, and my body also tends to kill off sperm). When we did the procedure the first time, they got plenty of semen, but all the sperm were completely dead. So, we chose to do a future procedure (the same one, but 3 months down the road), and it was done. The second time around, we had a little more success (out of several billion sperm, we got close to 30 live sperm).
When they retrieved 27 eggs from my wife, the embryologist [at NCFMC] had searched out, among billions of sperm, and found enough live sperm to fertilize every egg (which was way beyond what I had expected). They gave us updates on progress, and transferred 2 embryos, resulting in the live birth of our son. While the experience was stressful (which, I'm assuming, every experience WILL be), it was better success than I could anticipate, and for the clinic and that success, I'm forever grateful.
Age
39
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 5 Docs
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor, Immunological
9
9
How was your experience with John Gould at Northern California Fertility Medical Center?
The first time I saw Dr. Gould, my wife and I sat down with him, gave him my entire medical history and prior health; and he immediately knew what the problem was, and was able to explain it to me to where I could understand it. He went over an anticipated plan of how we would get sperm (I'm unable to ejaculate, and my body also tends to kill off sperm). When we did the procedure the first time, they got plenty of semen, but all the sperm were completely dead. So, we chose to do a future procedure (the same one, but 3 months down the road), and it was done. The second time around, we had a little more success (out of several billion sperm, we got close to 30 live sperm). From there, it was pretty much the clinic handling everything, and that was the end of our treatments with Dr. Gould.
What's one piece of advice would you give a prospective patient of John Gould at Northern California Fertility Medical Center?
Be honest, don't be afraid to tell him everything you know. The more he knows, the better your chance of success.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
The way I was spoken to, it appeared that there was practically no chance of success, and my wife and I were mandated to have donor sperm present. At the same time, though, Dr. Gould assured me he would be trying extensively to have success obtaining my own live sperm for IVF, and though it took 2 procedures, we had success, and now I have a 1 year old son from his extensive efforts.
Describe the protocols John Gould used in your cycles at Northern California Fertility Medical Center and their degree of success.
No medications were ever used by Dr. Gould, but he went with the electroejaculation procedure twice, and it was effective in obtaining adequate semen/sperm results.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Marcie Colletti)
We had a hard time getting along with our nursing coordinator; it took a while for us to get used to her, and her to us. We finally managed to get things worked out, and she met all our needs in a timely manner. The rest of the nurses were great, encouraging and positive; one even had had to have fertility treatments herself, and because of that, stood out among the others as someone who knew what it was like on a personal level.
Describe your experience with Northern California Fertility Medical Center.
We went in starting IVF having little to no idea how long things would take; because we didn't know, and expected things to be done within a month, and weren't getting updates, it stressed us out. We finally got things cleared up and questions answered, and from there the experience was great. Two of the doctors came across as pessimistic toward my results, and demanded that we have donor sperm on standby; two of the doctors were completely empathetic, and came across that anything is possible, and that it wasn't the end of the world for me. When we did the electroejaculation the 2nd time, we were told that they washed the semen sample obtained, but didn't give specific results, but when they retrieved 27 eggs from my wife, the embryologist had searched out, among billions of sperm, and found enough live sperm to fertilize every egg (which was way beyond what I had expected). They gave us updates on progress, and transferred 2 embryos, resulting in the live birth of our son. While the experience was stressful (which, I'm assuming, every experience WILL be), it was better success than I could anticipate, and for the clinic and that success, I'm forever grateful.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
Payment was expected up front prior to any appointment or procedure; I vaguely remember the particular procedure costing somewhere around $1200.
Describe John Gould's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Not applicable.
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9
8
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
9
8
He [Dr. Soto-Albors] was quiet, and sometimes I wished he would talk more or explain more. We pretty well went along with the flow (although not understanding just where that flow was going or why things were being done). It wasn't until after egg retrieval happened that we started to understand what was going on.... Not really sure what kind of protocol was used; we were never told. Follistim was used, some Estrace, Ganirelix, Progesterone in oil (was later changed to Crinone due to allergic reaction).
Our nurse coordinator [Northern California Fertility Medical Ctr] and we had had a little bit of friction at first because of the stress levels, but finally were able to get adjusted well to each other. The other nurses (we only worked with each one once or twice) were great, and there were a couple of nurses that were very optimistic and positive....The embryologists were really nice and good; it was obvious, looking in retrospect, that the whole team knew what they were doing.
Age
39
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Sperm
Diagnosis
Male Factor
9
8
How was your experience with Carlos Soto-Albors at Northern California Fertility Medical Center?
He was quiet, and sometimes I wished he would talk more or explain more. We pretty well went along with the flow (although not understanding just where that flow was going or why things were being done). It wasn't until after egg retrieval happened that we started to understand what was going on.
What's one piece of advice would you give a prospective patient of Carlos Soto-Albors at Northern California Fertility Medical Center?
To ask questions, and urge the doctors to explain what everything is and why they're doing what they're doing (like making med changes).
During treatment, were you treated like a number or a human with Carlos Soto-Albors at Northern California Fertility Medical Center?
I went in to IVF thinking it would take just a short time...but when things went for a couple of months, I got impatient, and not knowing what was going on, felt alone. Also, while the main focus was on my wife, I felt like other than some of the doctors pointing out my problems, that I was invisible (a couple of the doctors, but there were also some nice ones that boosted my confidence). When the end result came under the care of Dr. Soto-Albors, things had actually worked out really well, and because of him, my wife and I now have a son that we enjoy every day with. So while the process was stressful, the results were awesome.
Describe the protocols Carlos Soto-Albors used in your cycles at Northern California Fertility Medical Center and their degree of success.
Not really sure what kind of protocol was used; we were never told. Follistim was used, some Estrace, Ganirelix, Progesterone in oil (was later changed to Crinone due to allergic reaction). After all was said and done, 27 mature eggs were produced, 24 had been fertilized via ICSI, and 5 of those embryos made it to day 5. We miscarried one of the twins, but the other was born full term and without any problems.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Can't remember)
Our nurse coordinator and we had had a little bit of friction at first because of the stress levels, but finally were able to get adjusted well to each other. The other nurses (we only worked with each one once or twice) were great, and there were a couple of nurses that were very optimistic and positive.
Describe your experience with Northern California Fertility Medical Center.
I had heard rumors that there was a bit of success associated with this particular clinic; for us, the same was very much true. I had a couple of doctors tell us that because of the problems with my sperm, we HAD to have donor sperm present (adding to the stress, though I can understand the motivation behind it; they wanted to make sure that the cycle was a success). The embryologists were really nice and good; it was obvious, looking in retrospect, that the whole team knew what they were doing.
Describe the costs associated with your care under Carlos Soto-Albors at Northern California Fertility Medical Center.
Ultrasounds were something like $300 apiece (and there were quite a few), we spent about $5000 on meds, two of my operations cost around $1500. As for the actual IVF, we spent about $20,000 on all that.
Describe Carlos Soto-Albors's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He actually asked for our input on this one, and when we said two, he then revealed that he had also been thinking two as well.
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10
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
I first saw him [Dr. Murray] when my ob told me I had blocked tubes. He explained I needed them removed if I wanted to carry a baby safely (I had adhesions from a surgery I had around age 3 that we’re so bad my tubes had scar tissue and built up stuff that could harm a fetus).... Had both tubes removed. Healed up, started birth control for a month, then started my injections. 3 shots daily, then one big shot at the end, egg retrieval and then implantation!
EVEEYONE WAS AMAZING! I had one nurse who volunteered to come to my work at 10pm to come give me my last (BIG) shot because I was scared I couldn’t do it. The process is stressful, but I always felt so at ease with the staff [Northern CA Fert Med Ctr], like they were family....Getting in might take a couple weeks, but once the process starts it is quick and you RARELY have to wait to be seen for appointments.... I believe they only schedule a certain amount of people to work with at a time instead of taking on as many patients as they can which I like.
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I first saw him when my ob told me I had blocked tubes. He explained I needed them removed if I wanted to carry a baby safely (I had adhesions from a surgery I had around age 3 that we’re so bad my tubes had scar tissue and built up stuff that could harm a fetus). The news was devastating, but the whole process from surgery to eventually getting pregnant went smoother than I could ever had imagined.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Relax! He’s got it!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He was friendly and straightforward. Never felt like he was judging or talking down to me like some doctors. Made me feel very comfortable.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I don’t remember really, it all happened so fast. Had both tubes removed. Healed up, started birth control for a month, then started my injections. 3 shots daily, then one big shot at the end, egg retrieval and then implantation!
Describe your experience with your nurse at Northern California Fertility Medical Center.
EVEEYONE WAS AMAZING! I had one nurse who volunteered to come to my work at 10pm to come give me my last (BIG) shot because I was scared I couldn’t do it. The process is stressful, but I always felt so at ease with the staff, like they were family. After we found out I was pregnant a nurse who had helped with the implantation of the embryos (I only had met her that one day) called and left a message about how happy she was and wishing us luck. They truly genuinely care!
Describe your experience with Northern California Fertility Medical Center.
Getting in might take a couple weeks, but once the process starts it is quick and you RARELY have to wait to be seen for appointments. I really have nothing bad to say about this clinic, I have referred numerous people and am planning on going back for baby number 2! They are super organized, friendly, professional and experienced at what they do. I could t be happier! For a new patient, make sure to clear up your schedule and talk to your employer because you will need some time off, but getting an appointment is never a problem. I believe they only schedule a certain amount of people to work with at a time instead of taking on as many patients as they can which I like. I have also seen a few of the doctors there and all of them were friendly and knowledgeable. Not one time did I feel like I wasn’t there number one priority. They also give you great advice on pharmacies and different programs available for financial assistance if you need it (let’s face it, Ive is EXPENSIVE!).
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I believe we paid give or take $14,000 for the whole ivf procedure and then $3000 for medicarions? I don’t have the paperwork unfortunately for exact numbers
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10
10
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IVF, Surrogacy
Diagnosis
—
10
10
Dr. Andreyko was very thorough but also personable with every step along our surrogacy journey. She explained every process in detail in terms that made sense to my husband and I....Dr. Andreyko has many years of experience in fertility treatments by the time we met her. Her knowledge in her field is impeccable along with all of the years helping others create little lives. The first time we met her we felt very comfortable and positive knowing she would be helping us achieve parenthood. She thoroughly detailed every process in a way we would understand. We would trust her many time again with fertility treatments.
From the moment you call to make an appointment with the staff [No Cal Fert Med Ctr] you get a feeling of reassurance that this is the place for you to grow your family. There is a sense of warmth in the tone you are greeted with! You are scheduled in a timely manner and the staff gets back to you in no time if they aren’t available...Our team was sensational! Courtney was always available for questions or concerns! She was always calm and positive which helped us from being overwhelmed!
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IVF, Surrogacy
Diagnosis
—
10
10
How was your experience with Janice Andreyko at Northern California Fertility Medical Center?
Dr. Andreyko has many years of experience in fertility treatments by the time we met her. Her knowledge in her field is impeccable along with all of the years helping others create little lives. The first time we met her we felt very comfortable and positive knowing she would be helping us achieve parenthood. She thoroughly detailed every process in a way we would understand. We would trust her many time again with fertility treatments.
What's one piece of advice would you give a prospective patient of Janice Andreyko at Northern California Fertility Medical Center?
One piece of advice I would give to a future patient of Dr. Andreykos is to not be nervous or scared. Her positive and upbeat personality puts the nerves and fears at ease.
During treatment, were you treated like a number or a human with Janice Andreyko at Northern California Fertility Medical Center?
Dr. Andreyko was very thorough but also personable with every step along our surrogacy journey. She explained every process in detail in terms that made sense to my husband and I. When our surrogate became pregnant, she celebrated our victory with us and expressed joyous tears. She became more than just our doctor rather than a trusting friend.
Describe the protocols Janice Andreyko used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have MRKH. I was born without a cervix and uterus meaning I would never become pregnant. My mother offered to be a surrogate for my husband and I to have a biological child. When we met with Dr. Andreyko and all of us were deemed healthy to proceed from genetic testing to sperm analysis from my husband, we made a plan. The plan was I would begin hormone injections to prepare for the egg retrieval and my mom would begin hormone treatments as well to prepare for a fresh embryo transfer. In March 2016 we transferred two embryos to my mom who was 48 at the time. 11 days later we found out she was pregnant! Dr. Andreyko cried happy tears with us. We were so grateful for her to support us through our cycles and each step.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney Swanson)
Our team was sensational! Courtney was always available for questions or concerns! She was always calm and positive which helped us from being overwhelmed!
Describe your experience with Northern California Fertility Medical Center.
From the moment you call to make an appointment with the staff you get a feeling of reassurance that this is the place for you to grow your family. There is a sense of warmth in the tone you are greeted with! You are scheduled in a timely manner and the staff gets back to you in no time if they aren’t available.
Describe the costs associated with your care under Janice Andreyko at Northern California Fertility Medical Center.
Roughly $18,000 for the entire process.
Describe Janice Andreyko's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Andreyko suggested a singleton transfer would be best in our situation because of our grade A embryos and how well our surrogates uterus responded to the hormone injections. She respected our choice of wanting to transfer two embryos though which later we were happy with our decision because it resulted in a singleton pregnancy!
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10
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
6 Fertility Medications
Diagnosis
Male Factor
10
10
Dr. Gould was very thorough and informative. When he met with my husband and I, he took the time to review both of our histories and make suggestions for me as well, even though my husband was the primary patient. He always returned our calls whenever I had more questions and actually remembered who we were... We scheduled a consultation at the No. Ca Fertility Clinic in Roseville with him and then spoke over the phone several times where he answered more questions that came up. He always returned my calls directly and remembered us.
Infertility treatments are not covered by insurance so we paid out of pocket for the samples and consultation. They [No. CA Fertility] were extremely helpful in allowing us to provide a sample at a nearby sister clinic to help keep the cost lower. SA $175...[Nurses] They always return your call. Depending on the severity, they will make you a priority! I had put a call in about an upcoming trip to Mexico and even though it had been awhile since we had our consultation, they treated me as though I had just been seen and called me back within an hour of leaving a message.
Age
28
Treated
2016
Success with this Doc
Yes
Race
—
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with John Gould at Northern California Fertility Medical Center?
After seeing local doctors and not having much luck, we were referred to Dr. Gould with my husband as the primary patient. He reviewed both of our previous treatments and histories and explained his plan of attack for us and what to expect. We scheduled a consultation at the No. Ca Fertility Clinic in Roseville with him and then spoke over the phone several times where he answered more questions that came up. He always returned my calls directly and remembered us. We ultimately decided to take some time off from TTC and when we were ready to pick back up, we contacted his office where he re-sent all of the follow up testing that he needed to start back with treatments and to be seen again, even after the lapse in time.
During treatment, were you treated like a number or a human with John Gould at Northern California Fertility Medical Center?
Dr. Gould was very thorough and informative. When he met with my husband and I, he took the time to review both of our histories and make suggestions for me as well, even though my husband was the primary patient. He always returned our calls whenever I had more questions and actually remembered who we were.
Describe your experience with the nursing staff.
They always return your call. Depending on the severity, they will make you a priority! I had put a call in about an upcoming trip to Mexico and even though it had been awhile since we had our consultation, they treated me as though I had just been seen and called me back within an hour of leaving a message.
Describe the costs associated with your care under John Gould at Northern California Fertility Medical Center.
Infertility treatments are not covered by insurance so we paid out of pocket for the samples and consultation. They were extremely helpful in allowing us to provide a sample at a nearby sister clinic to help keep the cost lower. SA $175
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Verified
This patient has provided documentation of treatment at this clinic.
8
9
Age
33
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids
8
9
I felt very confident and comfortable with Dr. Murray but he did not do the final egg transfer. ... Dr. Murray performed a surgery to clean up the scar tissue and mangled Fallopian tubes. ... My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy. ... By the time i was done at the clinic I saw everyone of the doctors at the clinic. ... Don't be concerned that you might not always see him.
The only time when I felt a little disappointed with the clinic [No Cal Fert Med], was at the very beginning when we were talking to the financial department. ... A little more understanding and empathy for the cost would have been nice. ... My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy. ... My nurse was amazing! She had her own voice mail that she checked constantly.
Age
33
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids
8
9
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I felt very confident and comfortable with Dr. Murray but he did not do the final egg transfer. By the time i was done at the clinic I saw everyone of the doctors at the clinic. Each one did a great job making me feel comfortable and confident with each decision being made.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Understand that your primary doctor is going to do a great job communicating with the other doctors in the clinic and with your nurse. Don't be concerned that you might not always see him. I really appreciated all the doctors in the practice!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
The doctor treated me like a human but the financial department treated me like a number.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Because of several surgeries that I had as an infant, my Fallopian tubes were damaged and lots of scare tissue surrounded my ovaries and mangled tubes. I also had fibroid tumors in my uterus. In March, Dr. Murray performed a surgery to clean up the scar tissue and mangled Fallopian tubes. He also took out the fibroid tumors that he could get to in my uterus. Then in June, I was able to start doing shots for egg retrieval.
Describe your experience with your nurse at Northern California Fertility Medical Center.
My nurse was amazing! She had her own voice mail that she checked constantly. She always called me back very quickly when I had questions. She did a great job making me feel comfortable and confident with all aspects of the treatments. Even after I had a confirmed pregnancy and had been released from the clinic's care, I wasn't feeling right and my nurse called me right back and got me an appointment that same morning that I called.
Describe your experience with Northern California Fertility Medical Center.
I really felt like each of the doctor's took care of me during each of my visits. Even if I didn't see my primary doctor, I felt like the doctor's did an excellent job communicating with each other. The nurses that helped me were wonderful and went out of their way to try to keep me comfortable. The only time when I felt a little disappointed with the clinic, was at the very beginning when we were talking to the financial department. The person that we spoke with did not seem very compassionate talking about the money involved in this process. IVF was the absolute only way for us to have a child and there is a lot of money involved. A little more understanding and empathy for the cost would have been nice.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
We did IVF about three years ago. I had to have a surgery before we could start any of the treatments. That surgery was covered by my insurance after I met my deductible. Then I began shots and ordered the drugs from a pharmacy from southern California. We spent approximately $6,000 on drugs throughout the process. After we the egg retrieval we then did ICSI which was an additional charge of $1500. The rest of the treatments cost us around $10,000.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy.
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8
9
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
8
9
Dr. Murray is very kind, caring, with a funny sense of humor. He knows how stressful the process can be and will try to lighten the mood with a little joke but it never seems out of place. He talks to you in a straightforward way that makes you feel reassured... We are now trying for baby #2 with dr. Murray again and are currently in IUI cycle number 2 right now.
The first time we started the whole IUI process, the doctor and all the support staff [at Northern California Fertility Medical Center] were very friendly. They responded very quickly to any questions or concerns that I called in with... We are now trying for baby #2 with dr. Murray again and are currently in IUI cycle number 2 right now.
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
8
9
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is very kind, caring, with a funny sense of humor. He knows how stressful the process can be and will try to lighten the mood with a little joke but it never seems out of place. He talks to you in a straightforward way that makes you feel reassured
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
The first time we started the whole iui process, the doctor and all the support staff were very friendly. They responded very quickly to any questions or concerns that I called in with. I got pregnant on my 3rd iui attempt and after my son was born, we actually took him in so dr Murray and the staff could meet the miracle baby they helped me and my husband get, they felt like extended family. We are now trying for baby #2 with dr. Murray again and are currently in iui cycle number 2 right now.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Cycle day 1 was first day of full flow period and call to let dr. Murray know
Cycle day 3-7 was 100mg of Clomid daily
Cycle day 8-12 was estrace (?mg) twice daily
Cycle day 11 start using home ovulation kit in the morning call with a positive result
If no positive result by cycle day 13, then call for next day appointment.
As soon as I got a positive on the ovulation kit, called office and I had a same day appointment for an ultrasound to confirm ovulation and good follicle size. Received a trigger shot of ovidrel and iui scheduled for the next day.
Day of iui, husband gave sperm sample and roughly 2hrs later was iui....another ultrasound to see if ovulation occurred. If not, then another iui was scheduled for the next day.
Starting the day after the last iui start progesterone vaginal suppositories nightly. If no period shows by 17days after iui then beta hcg blood test is ordered to check for pregnancy
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10
10
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Soto was thorough in all his testing and explanation of our results. He never spoke in terms we couldn't understand. He made me comfortable when in a very vulnerable situation. He was encouraging and determined to get us pregnant. It took a while but we have our amazing two year old son and couldn't be more happy with our treatment.... 1st IVF - retrieval yielded 8 healthy embryos (after PGD) of which we transferred two. It failed and I feel like my body was just too taxed. For our next cycle we did an FET. I added acupuncture and felt my body was ready. We transferred two and one took bringing us our son.
Our nurse coordinator [at Northern California Fertility Medical Center] had been through IVF herself and I feel this lent to her compassion and drive to provide excellent care. She was organized and always wanted to make sure we understood every part of the process and were comfortable with it. The rest of the nurses were upbeat and hard working. Great nurses.... hey were strong on education from start to finish. They understand the emotional side and were always compassionate and friendly. They have a very organized financial coordinator and my nurse knew how to get the best pricing and discounts on prescriptions.
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Carlos Soto-Albors at Northern California Fertility Medical Center?
Dr. Soto was thorough in all his testing and explanation of our results. He never spoke in terms we couldn't understand. He made me comfortable when in a very vulnerable situation. He was encouraging and determined to get us pregnant. It took a while but we have our amazing two year old son and couldn't be more happy with our treatment.
What's one piece of advice would you give a prospective patient of Carlos Soto-Albors at Northern California Fertility Medical Center?
Trust in his methods and find things to do to relax yourself.
During treatment, were you treated like a number or a human with Carlos Soto-Albors at Northern California Fertility Medical Center?
In a very clinical position he seemed very personable and determined to get us our baby! He never rushed us when we met with him and was very reassuring.
Describe the protocols Carlos Soto-Albors used in your cycles at Northern California Fertility Medical Center and their degree of success.
I don't recall dosages etc. We had used both gonal f and follistm with desired stim results. It was determined that after 6 failed IUI's and a past ectopic pregnancy (not under Dr. Soto's care) that my tubes may not be functioning properly. We were then encouraged to move to IVF. Both my husband and I agreed it was time. I believe we used follistm and ovidrel for IVF though I can't recall everything. We did ICSI and PGS (our decision) because of my advanced maternal age and past failed pregnancy attempts. 1st IVF - retrieval yielded 8 healthy embryos (after PGD) of which we transferred two. It failed and I feel like my body was just too taxed. For our next cycle we did an FET. I added acupuncture and felt my body was ready. We transferred two and one took bringing us our son.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Miriam)
Our nurse coordinator had been through IVF herself and I feel this lent to her compassion and drive to provide excellent care. She was organized and always wanted to make sure we understood every part of the process and were comfortable with it. The rest of the nurses were upbeat and hard working. Great nurses.
Describe your experience with Northern California Fertility Medical Center.
Strengths: Wait time for my initial consult was not long. They did a thorough health evaluation of me and my husband. They were strong on education from start to finish. They understand the emotional side and were always compassionate and friendly. They have a very organized financial coordinator and my nurse knew how to get the best pricing and discounts on prescriptions. The doctors are on top of changes and advancements in their field. They'll get you there! The office is clean, nice and comfortable.
Describe the costs associated with your care under Carlos Soto-Albors at Northern California Fertility Medical Center.
We bought a package of 6 cycles through ARC. 3 fresh 3 frozen for approximately $26K (excluding meds). We paid $1600 for ICSI. PGS was paid to the outside genetic lab not NCFMC. That's all I can recall though it's not all.
Describe Carlos Soto-Albors's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Soto was very informative when it came to why he suggested we transfer two at a time. He never pressured us and left the decision up to us.
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6
8
Age
24
Treated
2012
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Tubal Blockage
6
8
I think he [Dr. Soto-Albors] was a great doctor. He was nice but at the same time could be very blunt and hurtful. Experiencing miscarriages under his watch were upsetting as he didn't appear to be very caring. I didn't feel he was willing to come up with a specific plan for me and instead was continuing a general treatment plan that wasn't working well for me...I felt like I was given the same plan because it was simple and common.
The team [No Cal Fert Med Ctr] is overall a great team. Everyone is really nice. This journey is hard and talking with your nurse and building a good relationship really helps. Wait time is usually short. The price is very high and that can be hard.... had a couple different nurses over the course of my treatments. They were all extremely caring and understanding. They explained things well and were always willing to chat if I needed.
Age
24
Treated
2012
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Tubal Blockage
6
8
How was your experience with Carlos Soto-Albors at Northern California Fertility Medical Center?
I think he was a great doctor. He was nice but at the same time could be very blunt and hurtful. Experiencing miscarriages under his watch were upsetting as he didn't appear to be very caring. I didn't feel he was willing to come up with a specific plan for me and instead was continuing a general treatment plan that wasn't working well for me.
What's one piece of advice would you give a prospective patient of Carlos Soto-Albors at Northern California Fertility Medical Center?
To be persistent on your needs and feelings. If you don't feel like you're a good match request a new doctor.
During treatment, were you treated like a number or a human with Carlos Soto-Albors at Northern California Fertility Medical Center?
I felt like I was given the same plan because it was simple and common. The plan we were using wasn't working well for me. Dr Murray was in charge of my last FET and brought to my attention how I didn't respond well to Sotos plan and Murrays new plan ended in a successful pregnancy to two healthy boys.
Describe the protocols Carlos Soto-Albors used in your cycles at Northern California Fertility Medical Center and their degree of success.
He used birthcontrol in most of cycles even though I didn't respond as well as I did with a more natural cycle. He wanted more control even though it didn't seem beneficial.
Describe your experience with your nurse at Northern California Fertility Medical Center.
I had a couple different nurses over the course of my treatments. They were all extremely caring and understanding. They explained things well and were always willing to chat if I needed.
Describe your experience with Northern California Fertility Medical Center.
The team is overall a great team. Everyone is really nice. This journey is hard and talking with your nurse and building a good relationship really helps. Wait time is usually short. The price is very high and that can be hard.
Describe the costs associated with your care under Carlos Soto-Albors at Northern California Fertility Medical Center.
I originally wanted to purchase their multi-plan packages and was talked out of it. I ended up spending a lot more because of this. I was assured since I was young they didn't believe it to be necessary. I'm still not happy with this.
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Verified
This patient has provided documentation of treatment at this clinic.
9
10
Age
26 - 28
Treated
2009 - 2011
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
9
10
She [Dr Janice Andreyko] explained to us her expectations and what we should expect. She was a little dry and to the point, but always kind and caring. She asked us how many we wanted to transfer and we said at least two but we were toying with three. She told us she thought one would be enough, she would allow two, but gave an adamant "No" on more than two...Miriam was our second nurse coordinator, she took over for Judy because we did not feel Judy fit well with us. We were stressed and full of anxiety by the way we were treated with Judy, but Miriam was a blessing! She cared for and comforted us with the most amazing aura. We also enjoyed Gayleen as the clinical assistant who drew my blood most of the time! She was kind, caring, and an awesome stick! Never felt her stick the needle in and she NEVER missed!!!
Miriam was our second nurse coordinator [at Northern California Fertility Medical Center], she took over for Judy because we did not feel Judy fit well with us. We were stressed and full of anxiety by the way we were treated with Judy, but Miriam was a blessing! She cared for and comforted us with the most amazing aura. We also enjoyed Gayleen as the clinical assistant who drew my blood most of the time! She was kind, caring, and an awesome stick! Never felt her stick the needle in and she NEVER missed!!!
Age
26 - 28
Treated
2009 - 2011
Success with this Doc
Yes
Race
European
Income
—
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
9
10
How was your experience with Janice Andreyko at Northern California Fertility Medical Center?
She explained to us her expectations and what we should expect. She was a little dry and to the point, but always kind and caring. She asked us how many we wanted to transfer and we said at least two but we were toying with three. She told us she thought one would be enough, she would allow two, but gave an adamant "No" on more than two.
What's one piece of advice would you give a prospective patient of Janice Andreyko at Northern California Fertility Medical Center?
Just know she's not the most bubbly person, but she's good!
During treatment, were you treated like a number or a human with Janice Andreyko at Northern California Fertility Medical Center?
She was kind & caring.
Describe the protocols Janice Andreyko used in your cycles at Northern California Fertility Medical Center and their degree of success.
I don't remember everything, but I used lupron, menopure, and I forget what my trigger shot was. But I do remember my cycle with Dr. Andreyko was the same as my first, but it went one day longer than my first cycle. They lengthened it bc everything else looked great but they thought they would get a little more mature eggs and that would help. I also had progesterone shots in addition to the suppositories the second round.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Miriam)
Miriam was our second nurse coordinator, she took over for Judy because we did not feel Judy fit well with us. We were stressed and full of anxiety by the way we were treated with Judy, but Miriam was a blessing! She cared for and comforted us with the most amazing aura. We also enjoyed Gayleen as the clinical assistant who drew my blood most of the time! She was kind, caring, and an awesome stick! Never felt her stick the needle in and she NEVER missed!!!
Describe your experience with Northern California Fertility Medical Center.
The entire staff, as a whole, is very warm & caring! They are soft and encouraging! I even go back to visit from time to time!
One suggestion, maybe have separate entrance and exit...it can be difficult for those who have been struggling for sooooo long to see someone ecstatic for good news or devastated with bad news...separate entrance and exit would allow those grieving or rejoicing to do so without feeling bad about it in front of other hopeful people.
Describe the costs associated with your care under Janice Andreyko at Northern California Fertility Medical Center.
$13-15k plus $800-1000 for meds/shots
Describe Janice Andreyko's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. A said we would most likely be successful with the transfer of one embryo, but we said we've been there, done that and wanted to transfer two!
What specific things went wrong at Northern California Fertility Medical Center?
- Provided conflicting information
- Failed to convey critical information
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7
8
Age
38
Treated
2019
Success with this Doc
No
Treatment
4 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
7
8
He [Dr. Doblado] was very nice. Out of our many transfers it was the only time that the embryo was retained in the catheter. Supposedly it’s not common but he said pregnancy rates are the same. It was a cluster of a situation. Communication between the embryology lab and our room wasn’t great and we didn’t know it was retained for a few minutes and I just laid there.
There has been some turnover [at NCFMC]. The MA’s for our first round we’re super supportive and great. These last two rounds I felt no bond or closeness with any of them. The front desk girls are nice. Nurses are great. It’s a very busy facility. But they still care. I recommend it ... She [nurse] made this experience for us a good one. Even through all the disappointment and pain and loss, she was really there for us. She is amazing
Age
38
Treated
2019
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
4 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
7
8
How was your experience with Manuel Doblado at Northern California Fertility Medical Center?
He was very nice. Out of our many transfers it was the only time that the embryo was retained in the catheter. Supposedly it’s not common but he said pregnancy rates are the same. It was a cluster of a situation. Communication between the embryology lab and our room wasn’t great and we didn’t know it was retained for a few minutes and I just laid there.
What's one piece of advice would you give a prospective patient of Manuel Doblado at Northern California Fertility Medical Center?
Do your own research and advocate for yourself. Not just for him, he was very nice, but for yourself. They have set protocols but we are all different people with different issues.
During treatment, were you treated like a number or a human with Manuel Doblado at Northern California Fertility Medical Center?
He was very nice and spent time answering my questions.
Describe the protocols Manuel Doblado used in your cycles at Northern California Fertility Medical Center and their degree of success.
I don’t recall that exact cycle, I’m on a different protocol for this next retrievaL. I know it was follistim, 75 of menopur, ganirelix, progesterone, dexamethasone
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Susan )
She made this experience for us a good one. Even through all the disappointment and pain and loss, she was really there for us. She is amazing
Describe your experience with Northern California Fertility Medical Center.
There has been some turnover. The MA’s for our first round we’re super supportive and great. These last two rounds I felt no bond or closeness with any of them. The front desk girls are nice. Nurses are great. It’s a very busy facility. But they still care. I recommend it
Describe the costs associated with your care under Manuel Doblado at Northern California Fertility Medical Center.
9950 plus 800 for storage plus 1800 for icsi, 2000 for biopsy for embryos 1750 for first transfer
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10
10
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality
10
10
Dr. Murray was easy understand and always answered my questions fully. He also was forthcoming with information regarding the process, risks, and potential outcomes. I felt very much taken care of and on the right path to achieve pregnancy. ... I have PCOS and we used a combination of oral and injectable hormones. I always went longer than expected to achieve mature size follicles.
They [NCFMC] are a busy office but I never felt rushed! I would say that their front desk is not as friendly as those staff members in the back but that's okay because the ones in the back are who you work with. ... Wendy was always able to answer my questions and work with my crazy schedule. we live 6hrs from the clinic so appointment dates and times could sometimes be challenging. She was so compassionate and cared about my well being and success
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was easy understand and always answered my questions fully. He also was forthcoming with information regarding the process, risks, and potential outcomes. I felt very much taken care of and on the right path to achieve pregnancy.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
The consult will be lengthy but educational.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray and his staff are very compassionate! I felt like each person I interacted with knew my case and genuinely cared regarding my outcome.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have PCOS and we used a combination of oral and injectable hormones. I always went longer than expected to achieve mature size follicles. The staff was patient and effective when changing dosages. I have not achieved pregnancy yet through IUI or IVF but we have a new protocol for next retrieval. Due to PCOS my egg quality is low so I'm changing my diet and we will increase the types of vitamins I will use prior to retrieval.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Wendy)
Wendy was always able to answer my questions and work with my crazy schedule. we live 6hrs from the clinic so appointment dates and times could sometimes be challenging. She was so compassionate and cared about my well being and success.
Describe your experience with Northern California Fertility Medical Center.
They are a busy office but I never felt rushed! I would say that their front desk is not as friendly as those staff members in the back but that's okay because the ones in the back are who you work with.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
The costs were comparable with what my research had said. They have finance options if needed. We opted to just pay in full as the bills came due.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We opted for the genetic testing in order to transfer the best embryo we could. I would high recommend it. Through this process we learned that all embryos appear from 1 was abnormal. After this news we only had 1 to transfer. We had discussed the transfer of multiple a few times and always came back to the conclusion it would be safer for me and baby if we had a single baby. These conversations were great and Dr. Murray was always willing to discuss.
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10
10
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
He [Dr. Murray] explained the process well to ensure we knew what to expect each step. At first I was nervous for having a male doctor but now I’d never have chose another doctor after our experience with him. He has been great in all aspects. ... Very personable and communicated promptly. Made us feel comfortable and at ease. ... He wants to do single for our particukar case
Cell phone use is at a minimum which is nice. All the front desk is helpful. Appts were always within 10 minutes of when scheduled. All of the team at ncfc [No CA Fertility Medical Center] was professional and friendly. ... Wendy was very compassionate and kept in touch. Checked in randomly for updates on how medications and injections were going. Made us feel top priority ...
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
He explained the process well to ensure we knew what to expect each step. At first I was nervous for having a male doctor but now I’d never have chose another doctor after our experience with him. He has been great in all aspects.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Any questions or hesitations you may have going in, you will feel completely comfortable to ask and leave feeling confident in your specific process.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Very personable and communicated promptly. Made us feel comfortable and at ease.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Birth control for a month to suppress ovaries. We then did 150 units if Gonal F, and 75 units of menopur to increase follicle size. Once eggs reached a certain size we did 3 days of ganarelix to keep you from ovulating. After we did novarel and lupron as trigger and co triggers to make follicles easily release for retrieval. Treatment resulted in 30 follicles. 25 we’re mature enough to continue on with icsi. 23 fertilizer which is very above average.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Wendy)
Wendy was very compassionate and kept in touch. Checked in randomly for updates on how medications and injections were going. Made us feel top priority
Describe your experience with Northern California Fertility Medical Center.
It’s very clean and welcoming. Cell phone use is at a minimum which is nice. All the front desk is helpful. Appts were always within 10 minutes of when scheduled. All of the team at ncfc was professional and friendly.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Close to $22,000
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He wants to do single for our particukar case
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Laurie Lovely is very empathetic and passionate about her patients and truly cares about them as a person and their situation. She is attentive and clearly explains options and procedures in a clear manner, ensuring that you are understand & are educated about your treatment plan...Full stimulation injection IVF cycle for egg freezing...is so involved in not only my case medically, but is also really cares about the personal journey and difficulties I have faced with my case and is so caring and empathetic
[The nurses at Northern California Fertility Medical Center are] Extremely organized, attentive, friendly and personable...Each cycle you go through, you are assigned to the same nurse coordinator who is with you the whole time through out the process. This is extremely helpful as the person knows your history, what worked last time vs. what didn't, what your preferences are etc. This makes the process so much more streamlined than if a different nurse coordinator was assigned each time you underwent a new cycle.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
European, East Asian
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Laurie Lovely is very empathetic and passionate about her patients and truly cares about them as a person and their situation. She is attentive and clearly explains options and procedures in a clear manner, ensuring that you are understand & are educated about your treatment plan.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely is so involved in not only my case medically, but is also really cares about the personal journey and difficulties I have faced with my case and is so caring and empathetic
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
Full stimulation injection IVF cycle for egg freezing
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa Schnorr)
Extremely organized, attentive, friendly and personable
Describe your experience with Northern California Fertility Medical Center.
The Clinic's patient online portal is great and really easy to use. It includes all records and documents and lists all information that you can view online including lab results, doctors notes etc.
Each cycle you go through, you are assigned to the same nurse coordinator who is with you the whole time through out the process. This is extremely helpful as the person knows your history, what worked last time vs. what didn't, what your preferences are etc. This makes the process so much more streamlined than if a different nurse coordinator was assigned each time you underwent a new cycle.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
~$3000 For medication & ~$3000 for treatment (egg retrieval) after insurance
What specific things went wrong at Northern California Fertility Medical Center?
- Lost paperwork
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10
10
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr Lovely was very upfront about expectations and when we didn't get a favorable result with PGS testing, she was helpful with deciding next steps and understanding of our emotions during a tough time.... Dr Lovely has been respectful, knowledgeable and compassionate during the whole process. She took time to answer all our questions and never made us feel like we had to rush out or that we were just another couple to go in and out of the clinic.
This clinic [Northern California Fertility Medical Center] is organized, professional and clean. They have staff to assist through everything, including finances. I met with several doctors through my treatment and was equally happy with them all. I felt like they really cared about us and want for us to succeed.... IVF cycle was $12,500 including ICSI, PGS biopsy and cryopreservation. Another approx. $4000 for medications and we also paid for PGS testing through Igenomix. I'm not sure of the price for PGS.
Age
38 - 39
Treated
2017 - 2018
Success with this Doc
?
Race
European, Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr Lovely has been respectful, knowledgeable and compassionate during the whole process. She took time to answer all our questions and never made us feel like we had to rush out or that we were just another couple to go in and out of the clinic. I would 100% recommend her to other couples with infertility.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Bring all the questions you have, she will be happy to answer them and give advice. She also gave us lots of options for treatment, depending on factors such as age, budget, emotional expenses.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr Lovely was very upfront about expectations and when we didn't get a favorable result with PGS testing, she was helpful with deciding next steps and understanding of our emotions during a tough time.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa Schnorr)
Alyssa was amazing. She had everything organized and she was also a cheerleader through the whole process. She responds to emails promptly and just overall was a huge support.
Describe your experience with Northern California Fertility Medical Center.
This clinic is organized, professional and clean. They have staff to assist through everything, including finances. I met with several doctors through my treatment and was equally happy with them all. I felt like they really cared about us and want for us to succeed.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
IVF cycle was $12,500 including ICSI, PGS biopsy and cryopreservation. Another approx. $4000 for medications and we also paid for PGS testing through Igenomix. I'm not sure of the price for PGS.
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr Lovely advised us that single embryo transfer would be advised in our situation, due to my age and that it's safer for mother and baby to have a singleton pregnancy. She also said she had a patient that put in 2 embryos, one split, so they ended up with triplets, which is even more dangerous.
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10
10
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
PCOS
10
10
At our very first consultation Dr. Murray went through the whole process of IVF during so he personalized it to our specific case. He spent as much time with us as we needed and answered all of our questions. We left feeling excited and hopeful ....Dr. Murray has a gentle spirit and is very knowledgeable. He has great bedside manner and never once made me feel uncomfortable. He always asked if I had any questions and explained things thoroughly.
This clinic [Northern California Fertility Medical Center] is very on top of things. They were great about getting my lab results and keeping me informed on labs results as well as the treatment plan. They spent an hour with my husband and I just going through the financial aspect.... I will be assigned a nurse in the next week. All of the experience I have had with the nursing staff for blood draws and assistance with the water sonogram have been great. Everyone has been friendly and encouraging.
Age
31
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
PCOS
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray has a gentle spirit and is very knowledgeable. He has great bedside manner and never once made me feel uncomfortable. He always asked if I had any questions and explained things thoroughly.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
At our very first consultation Dr. Murray went through the whole process of IVF during so he personalized it to our specific case. He spent as much time with us as we needed and answered all of our questions. We left feeling excited and hopeful .
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have not started my IVF treatments yet. Dr. Murray did a water sonogram to make sure my uterus was the right shape, blood work to check my hormones and a DNA test to make sure there isn’t any conditions I could pass along.
I have now completed everything I need to do and will start my treatments my next cycle.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Waiting to see who my nurse is.)
I will be assigned a nurse in the next week. All of the experience I have had with the nursing staff for blood draws and assistance with the water sonogram have been great. Everyone has been friendly and encouraging.
My care coordinator has been very thorough and answered all of my questions in a quick manner.
Describe your experience with Northern California Fertility Medical Center.
This clinic is very on top of things. They were great about getting my lab results and keeping me informed on labs results as well as the treatment plan. They spent an hour with my husband and I just going through the financial aspect.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
$16,000 is what we were estimated for the total out of pocket. Our insurance is paying 50% up until egg retrieval
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to call in prescriptions to pharmacy
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10
10
Age
36
Treated
2018
Success with this Doc
?
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve
10
10
Dr Stephens took the time to speak with me and answer any questions I have. She also suggested doing more tests to perhaps do an IUI instead of jumping straight to IVF as the first clinic I went to was going to do. She was warm to me and made me feel comfortable...She had a plan of action and didn’t want to just bypass and more tests and go straight to ivf like another clinic was going to do. She explained everything fully to us and she made sure we knew what to do next
I’ve been extremely happy so far. With the wait times to be seen, to speaking to people on the phone. I have been happy with the care I have received here [No Cal Fert Med Ctr ] on every level. I would recommend them to my family and friends...The nurses that I met with were so compassionate and caring. She kept telling me I know this is a lot of information and made sure I understand exactly what I needed to do next
Age
36
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Sahar Stephens at Northern California Fertility Medical Center?
She made me feel comfortable. She had a plan of action and didn’t want to just bypass and more tests and go straight to ivf like another clinic was going to do. She explained everything fully to us and she made sure we knew what to do next
What's one piece of advice would you give a prospective patient of Sahar Stephens at Northern California Fertility Medical Center?
To ask for dr Stephens because she was great!
During treatment, were you treated like a number or a human with Sahar Stephens at Northern California Fertility Medical Center?
Dr Stephens took the time to speak with me and answer any questions I have. She also suggested doing more tests to perhaps do an IUI instead of jumping straight to IVF as the first clinic I went to was going to do. She was warm to me and made me feel comfortable
Describe the protocols Sahar Stephens used in your cycles at Northern California Fertility Medical Center and their degree of success.
I am just starting treatment. She did have a detailed plan for me to get more baseline tests done to determine whether we can/will start with an IUI or ivf. I will be getting the test done the week to determine what our plan is next
Describe your experience with the nursing staff.
The nurses that I met with were so compassionate and caring. She kept telling me I know this is a lot of information and made sure I understand exactly what I needed to do next
Describe your experience with Northern California Fertility Medical Center.
I’ve been extremely happy so far. With the wait times to be seen, to speaking to people on the phone. I have been happy with the care I have received here on every level. I would recommend them to my family and friends
Describe the costs associated with your care under Sahar Stephens at Northern California Fertility Medical Center.
I’m still in the beginning phases. It was $225 for consultation and $180 for semen analysis
Describe Sahar Stephens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I’m not that far yet
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10
10
Age
33
Treated
2018
Success with this Doc
?
Treatment
—
Diagnosis
Male Factor
10
10
Dr. Lovely knew the background and challenges my husband and I were facing and spoke to us like friends. She catered our consult to exactly our situation and made us feel like individuals she truly cared about.... Dr. Lovely is incredibly smart, kind, and has a warm bedside manner. I was so nervous I was going to burst j to tears at some point during our consult but she made me feel comfortable and confident in our future outcome.
I chose NCFMC because of the convenient location and their reviews. I have been impressed with their success rates and the organization of the Clinic. Each new patient gets a patient portal where all results and documents are stored and we have had open communication with our doctors and nurses as we complete all of our prerequisites before starting our cycle.... Cash pay prices have been: $225 for a consult and exam, $199 per person for genetic screening
Age
33
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
—
Diagnosis
Male Factor
10
10
How was your experience with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely is incredibly smart, kind, and has a warm bedside manner. I was so nervous I was going to burst j to tears at some point during our consult but she made me feel comfortable and confident in our future outcome.
What's one piece of advice would you give a prospective patient of Laurie Lovely at Northern California Fertility Medical Center?
Schedule your consult ASAP because there can be a bit of a wait for new patients. Nothing with IVF happens quickly so knowing that up front can help curb frustration.
During treatment, were you treated like a number or a human with Laurie Lovely at Northern California Fertility Medical Center?
Dr. Lovely knew the background and challenges my husband and I were facing and spoke to us like friends. She catered our consult to exactly our situation and made us feel like individuals she truly cared about.
Describe the protocols Laurie Lovely used in your cycles at Northern California Fertility Medical Center and their degree of success.
N/A consult and exam only.
Describe your experience with the nursing staff.
The nursing staff has been great. The clinic is a busy place and as a new patient who has not started an IVF cycle yet, I understand I am not the highest priority but the nurses always responded to my questions or emails in a timely fashion.
Describe your experience with Northern California Fertility Medical Center.
I chose NCFMC because of the convenient location and their reviews. I have been impressed with their success rates and the organization of the Clinic. Each new patient gets a patient portal where all results and documents are stored and we have had open communication with our doctors and nurses as we complete all of our prerequisites before starting our cycle.
Describe the costs associated with your care under Laurie Lovely at Northern California Fertility Medical Center.
Cash pay prices have been: $225 for a consult and exam, $199 per person for genetic screening for myself and my husband. $300 for initial blood work needed before starting IVF.
Describe Laurie Lovely's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Laurie typically only transfers one embryo which made me feel very comfortable. I didn’t want to feel pressured to transfer multiple and was happy that her typical process was in line with what my husband and I also hoped for.
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10
10
Age
36
Treated
2017
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
10
Dr. Murray was very kind and a good listener. He took the time to fully listen to our history and what we wanted. He was very thorough with the testing he ordered. He gave his advice on a treatment plan, if testing came back okay. He educated us on possible outcomes. ... I had a lot of lab tests done, genetic testing, ultrasound and husband had a semen analysis done. After that, it was recommended we move forward with IVF with ICSI.
I only wish I had known prior to my consultation that they [Northern California Fertility Medical Center] hadn’t received my records from my GYN. But they did try and help get them. The clinic was clean and neat. Privacy is honored. You do get transferred to different people often, due to needing to utilize different departments. ... Everyone is very kind. Always friendly and smiling.
Age
36
Treated
2017
Success with this Doc
Yes
Race
Native American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very kind and a good listener. He took the time to fully listen to our history and what we wanted. He was very thorough with the testing he ordered. He gave his advice on a treatment plan, if testing came back okay. He educated us on possible outcomes.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
With any RE, I’d say be realistic with time frames. We are all so eager to start treatment, but it may take some time to get to that point.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
We felt like a human. He took the time to sit with us and listen to our concerns. He asked questions, provided education and came up with a personalized treatment plan.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I had a lot of lab tests done, genetic testing, ultrasound and husband had a semen analysis done. After that, it was recommended we move forward with IVF with ICSI.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: I was, but don’t recall her name )
Everyone is very kind. Always friendly and smiling.
Describe your experience with Northern California Fertility Medical Center.
I only wish I had known prior to my consultation that they hadn’t received my records from my GYN. But they did try and help get them. The clinic was clean and neat. Privacy is honored. You do get transferred to different people often, due to needing to utilize different departments.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I don’t recall exact prices. But I do have an upcoming appointment and since it’s been 2 years, I’m considered a new patient. I was told that if my insurance doesn’t cover any of the consultation, it would be $225.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
PCOS
10
10
I'm overweight and he [Dr. Murray] was never pushy with me about losing "x" amount of pounds- just encouraged me to be healthy for a better clinical outcome. When another doctor was scheduled to do my embryo transfer, I asked him to do it instead (since he was my primary) and he happily adjusted his schedule...He is very knowledgeable but can explain things in layman's terms. He really spent time with me and my husband in reviewing treatment options. He was on top of ordering labs, making sure prescriptions were ready, etc.
They [Northern California Fertility Medical Center] can get busy and sometimes run behind, but they are good about letting you know if they are running late (so you can reschedule if you want). The online portal is great to use as well....Around $25,000 for egg retrieval, sperm retrieval, IVF with ICSI...Dottie [nurse] was great! She returns calls quickly, can confidently tell me the details of my protocols, and communicates well with my doctor.
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
PCOS
10
10
How was your experience with Michael Murray at Northern California Fertility Medical Center?
He is very knowledgeable but can explain things in layman's terms. He really spent time with me and my husband in reviewing treatment options. He was on top of ordering labs, making sure prescriptions were ready, etc. I'm overweight and he was never pushy with me about losing "x" amount of pounds- just encouraged me to be healthy for a better clinical outcome. When another doctor was scheduled to do my embryo transfer, I asked him to do it instead (since he was my primary) and he happily adjusted his schedule.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Bring all your questions and don't be afraid to ask anything. I'm sure he's heard it all- he has a ton of experience.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He is very warm and caring. He spoke to me like a real person (not a number), and remembered details about my treatment and personal life. I felt that he had my best interest at heart.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I can't recall specific medications. But we decided to do a "freeze all" egg retrieval since I have PCOS, and he thought we would have better success with waiting a few months after retrieval for embryo transfer. He was right! My body needed that break!
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)
Dottie was great! She returns calls quickly, can confidently tell me the details of my protocols, and communicates well with my doctor.
Describe your experience with Northern California Fertility Medical Center.
They can get busy and sometimes run behind, but they are good about letting you know if they are running late (so you can reschedule if you want). The online portal is great to use as well.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Around $25,000 for egg retrieval, sperm retrieval, IVF with ICSI
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He wanted a successful cycle and encouraged me to transfer 2 embryos (as he said, to help get to our end goal). One embryo took and I had a successful singleton pregnancy.
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10
10
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Other
10
10
Dr. Murray was always so kind to me & my husband and always took the time to help us understand the steps to our journey...He was always so kind and informative...I had surgery and he thought maybe I had hydrosalpinx so I was going in thinking my tube was going to be removed but lucky for me it was just scare tissue and my tube was fine. He removed an ovarian cyst along with Endometriosis
The staff [at No Cal Fert Med Ctr] was so sweet to us and they already knew us by our name. Every time I called with a question or concerns there was always someone there to help us...[the nurse] She was amazing! She answered all my questions and always reassured me when I was emotional and scared....Surgery, new patient fee, IVF, PGS testing and biopsy of embryo. $16,000 our insurance covered medications $9,000 for IVF.
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Other
10
10