Northwestern Fertility & Reproductive Medicine

13 doctors work here

Rated 7.3
Strongly recommend: 53%Neutral: 18%Don't recommend: 29%7.3
53% strongly recommend
124 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,664
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
NPS
7.7
Average Doctor Score
Magdy Milad
Northwestern Fertility & Reproductive Medicine
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Edmond Confino
Northwestern Fertility & Reproductive Medicine
78% strongly recommend
6 Reviews
Rated 9.3
Strongly recommend: 78%Neutral: 22%9.3
Tarun Jain
Northwestern Fertility & Reproductive Medicine
73% strongly recommend
26 Reviews
Rated 9.1
Strongly recommend: 73%Neutral: 21%Don't recommend: 6%9.1
Kara Goldman
Northwestern Fertility & Reproductive Medicine
89% strongly recommend
7 Reviews
Rated 9
Strongly recommend: 89%Don't recommend: 11%9
Eve Feinberg
Northwestern Fertility & Reproductive Medicine
73% strongly recommend
50 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 15%Don't recommend: 12%8.8
Ralph Kazer
Northwestern Fertility & Reproductive Medicine
59% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 59%Neutral: 20%Don't recommend: 22%8.3
Lia Bernardi
Northwestern Fertility & Reproductive Medicine
74% strongly recommend
11 Reviews
Rated 7.9
Strongly recommend: 74%Don't recommend: 26%7.9
Helen Kim
Northwestern Fertility & Reproductive Medicine
30% strongly recommend
14 Reviews
Rated 6.9
Strongly recommend: 30%Neutral: 38%Don't recommend: 32%6.9
Emily Jungheim
Northwestern Fertility & Reproductive Medicine
51% strongly recommend
17 Reviews
Rated 6.7
Strongly recommend: 51%Neutral: 14%Don't recommend: 35%6.7
Randall Barnes
Northwestern Fertility & Reproductive Medicine
27% strongly recommend
8 Reviews
Rated 5.7
Strongly recommend: 27%Neutral: 27%Don't recommend: 45%5.7
Christina E. Boots
Northwestern Fertility & Reproductive Medicine
41% strongly recommend
11 Reviews
Rated 5.7
Strongly recommend: 41%Neutral: 13%Don't recommend: 46%5.7
Mary Ellen Pavone
Northwestern Fertility & Reproductive Medicine
32% strongly recommend
12 Reviews
Rated 4.5
Strongly recommend: 32%Neutral: 14%Don't recommend: 54%4.5
Serdar Bulun
Northwestern Fertility & Reproductive Medicine
strongly recommend
0 Reviews
Rated
Show 9 more

This clinic has 3 offices

Chicago
259 E. Erie St
Chicago, IL 60611
Highland Park
600 Central Ave
Highland Park, IL 60035
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
Show 1 more

30 patient reviews filtered by:

Clear Filters
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
1
Age 38
Poor Egg Quality
European
Income $50K - $99K
Only Doc Seen
IUI With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Karen Altay] has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests...We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs... Lots of testing but not a lot of results that were discussed...seems as though the dr has a plan towards retirement with reduced working hour
Blood tests [at would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'...Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours...$900 out of pocket each month before starting any service.
How was your experience with Karen Altay at Northwestern Fertility & Reproductive Medicine?
She has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests. I don't think anyone can get pregnant if they don't do IUIs outside of that area. We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs.
What's one piece of advice would you give a prospective patient of Karen Altay at Northwestern Fertility & Reproductive Medicine?
Limited hours, limited chances of getting pregnant.
During treatment, were you treated like a number or a human with Karen Altay at Northwestern Fertility & Reproductive Medicine?
She was thorough on the medical side of things.
Describe the protocols Karen Altay used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Tests included: FemVue with transvaginal ultrasound, ABO/RH, Prolactin, STD, AmH, Comp Metabolic panel. Lots of testing but not a lot of results that were discussed.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Marty)
They were good about keeping in touch and trying to be a good liaison between the dr and myself. Remembered my name and spouse's name.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours.
Describe the costs associated with your care under Karen Altay at Northwestern Fertility & Reproductive Medicine.
We used insurance. $900 out of pocket each month before starting any service.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Blood tests would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'.
1
Doctor
Karen Altay
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
1
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
LGBTQ
2013 - 2014, Unsuccessful
NPS
3
NPS
4
Age 31 - 32
4 IUI
PCOS
Unexplained
Income $50K - $99K
1st of 4 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day....Costs were very straightforward and through the main Northwestern billing portal....The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
How was your experience with Erica Marsh at Northwestern Fertility & Reproductive Medicine?
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
What's one piece of advice would you give a prospective patient of Erica Marsh at Northwestern Fertility & Reproductive Medicine?
Be prepared to work with her whole team, not just her. Ask her to clarify who will be doing the inseminations and ask her about clinic protocols as she was not forthcoming with all of the protocols at the beginning on my treatment.
Describe the protocols Erica Marsh used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I did 4 IUI's with donor sperm with Dr. Marsh. I was prescribed clomid for the first three rounds and femera for the last round.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day.
Describe the costs associated with your care under Erica Marsh at Northwestern Fertility & Reproductive Medicine.
Costs were very straightforward and through the main Northwestern billing portal.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
3
Doctor
Erica Marsh
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
1 of 5
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
7
NPS
6
Age 29
Male Factor
European
Income $200K - $499K
Entrepreneur
3rd of 3 Docs
Neutral
Doesn't Recommend
Successful
Dr Kim was nice but felt she didn’t take the time to get to know us on a personal level. ... Dr Kim knows seems to know her stuff. ... She powered through results, never stopping to ask what we thought or felt comfortable with. She pushed IVF and wanted to get treatment started right after the consultation. It felt somewhat pushy and sales-like during a really hard time ... She did not show compassion and getting to know us as a couple and what treatment plans we felt comfortable with ... Dr Kim came in and powered through the consultation. It felt very scientific, blunt, and impersonal ...
Nice clinic [Northwestern Medicine] but will continue to research others in the area. Seemed more like a business where they pushed IVF heavily. Initial consultation appointment was very expensive. We decided not to go back as it didn’t feel like the right fit ... [nursing staff] Nice and compassionate ... Very expensive. We were shocked by the consultation fee when we have excellent insurance
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim was nice but felt she didn’t take the time to get to know us on a personal level. She powered through results, never stopping to ask what we thought or felt comfortable with. She pushed IVF and wanted to get treatment started right after the consultation. It felt somewhat pushy and sales-like during a really hard time
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim knows seems to know her stuff. She did not show compassion and getting to know us as a couple and what treatment plans we felt comfortable with
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim came in and powered through the consultation. It felt very scientific, blunt, and impersonal
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IVF with ICSI
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Nice and compassionate
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Nice clinic but will continue to research others in the area. Seemed more like a business where they pushed IVF heavily. Initial consultation appointment was very expensive. We decided not to go back as it didn’t feel like the right fit
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
Very expensive. We were shocked by the consultation fee when we have excellent insurance
7
Doctor
Helen Kim
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
4
NPS
4
Age 35 - 36
1 Embryo Freezing
Diminished Ovarian Reserve
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Kim is knowledgeable and competent, but sometimes it didn't feel like she listened to why we were pursuing these specific fertility services. She seems less versed in LGBTQ+ care and somewhat unwilling to understand the ways in which gender identity may influence a person's decision to be pregnant or not...We are doing reciprocal IVF, meaning my spouse was going to have her eggs retrieved to freeze embryos that would then be transferred to me
Northwestern is a high-volume practice, so be prepared to keep track of what should be happening and when—you are ultimately responsible for your care. It's very much like an assembly line, and despite bragging about their LGBTQ+ bona fides, the forms are heteronormative and no effort has been made to make them more inclusive.
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is knowledgeable and competent, but sometimes it didn't feel like she listened to why we were pursuing these specific fertility services. She seems less versed in LGBTQ+ care and somewhat unwilling to understand the ways in which gender identity may influence a person's decision to be pregnant or not.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
If it's important to you, be confident in how you'd like to approach things. Dr. Kim won't lead you astray, but you may need to advocate for yourself a bit.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is knowledgeable and has excellent credentials. However, at times it felt like she was unwilling to acknowledge our specific situation. We are doing reciprocal IVF, meaning my spouse was going to have her eggs retrieved to freeze embryos that would then be transferred to me. My spouse has low ovarian reserve, and several times Dr. Kim suggested that my spouse simply get pregnant because the likelihood of my spouse being able to get and stay pregnant was likely better than the likelihood of retrieving enough eggs for fertilization. My spouse has no interest in being pregnant. If it had come up only once, I don't think I would have been as bothered by it, but it came up several times. The practice itself is a high volume practice, and there were several occasions where labs or diagnostics weren't ordered accurately or at all, leading to delays in care.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern is a high-volume practice, so be prepared to keep track of what should be happening and when—you are ultimately responsible for your care. It's very much like an assembly line, and despite bragging about their LGBTQ+ bona fides, the forms are heteronormative and no effort has been made to make them more inclusive.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
No strong preference, but it ended up not being relevant to us because we had only one embryo to freeze.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
They failed to order appropriate tests and call in the medication at one point. It didn't impact the outcome, but it added to an already stressful situation and degraded our faith in the medical team.
4
Doctor
Helen Kim
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
LGBTQ Care
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unsuccessful
NPS
0
NPS
0
Age 35 - 37
4 IVF
Poor Egg Quality
European
Income $200K - $499K
Consultant
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My husband and I were advised to complete genetic testing of our embryos and paid for the service. Genetic testing never occurred. After the fact, Dr. Boots indicated my embryos were too fragile; however, this was never told to myself or my husband until the mistake was made. Since it did not occur, we were required to re-open an emotional wound and try for the embryo transfer which ultimately was unsuccessful....
Cattle call, had to get there [Northwestern Fertility & Reproductive Medicine] super early, wait in line...Make sure everything is written down and you have a copy...we were advised and paid for our embryos to be tested and this did not occur. All would have been avoided if protocol had been followed. Nowhere in my records does indicate my embryos were not to be genetically tested...I did not receive payment until I found out my embryos were not genetically tested and seeked reimbursement
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
My husband and I were advised to complete genetic testing of our embryos and paid for the service. Genetic testing never occurred. After the fact, Dr. Boots indicated my embryos were too fragile; however, this was never told to myself or my husband until the mistake was made. Since it did not occur, we were required to re-open an emotional wound and try for the embryo transfer which ultimately was unsuccessful.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Make sure she writes everything down for you and you have a copy. Do not trust her word.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Make sure everything is written down and you have a copy. They do not stick to their word. As mentioned, we were advised and paid for our embryos to be tested and this did not occur. All would have been avoided if protocol had been followed. Nowhere in my records does indicate my embryos were not to be genetically tested, Northwestern chose to blame it on COVID and being behind on reimbursing me on payments made. I did not receive payment until I found out my embryos were not genetically tested and seeked reimbursement. If you try a different fertility, you will immediately see where NW falls short. Save your stress and visit a clinic which cares about its patients.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Cattle call, had to get there super early, wait in line. COVID hit and they started scheduling appointments which made it easier. Would not be allowed to get lab work at the clinic if I was getting blood draw only which was ridiculous.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
IVF - $10K out of pocket plus drugs, FET - $5K out of pocket plus drugs, bloodwork and monitoring. Genetic testing was between $2-3K which never happened. Billing there is a nightmare.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
My embryos were suppose to be genetically tested and they were not. My husband and I had to go through the process of a FET because of this error. The emotional toll and additional financial burden was not a concern to Northwestern.
0
Doctor
Christina E. Boots
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Compassion
3 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5