Northwestern Fertility & Reproductive Medicine

13 doctors work here

Rated 7.9
Strongly recommend: 55%Neutral: 27%Don't recommend: 19%7.9
55% strongly recommend
111 reviews
Operations
8.8
8.8
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.3
8.3
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,819
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
7.9
Average Doctor Score
Magdy Milad
Northwestern Fertility & Reproductive Medicine
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Edmond Confino
Northwestern Fertility & Reproductive Medicine
83% strongly recommend
6 Reviews
Rated 9.5
Strongly recommend: 83%Neutral: 17%9.5
Kara Goldman
Northwestern Fertility & Reproductive Medicine
91% strongly recommend
7 Reviews
Rated 9.2
Strongly recommend: 91%Don't recommend: 9%9.2
Tarun Jain
Northwestern Fertility & Reproductive Medicine
63% strongly recommend
23 Reviews
Rated 8.8
Strongly recommend: 63%Neutral: 26%Don't recommend: 11%8.8
Eve Feinberg
Northwestern Fertility & Reproductive Medicine
68% strongly recommend
50 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 21%Don't recommend: 11%8.7
Ralph Kazer
Northwestern Fertility & Reproductive Medicine
67% strongly recommend
6 Reviews
Rated 8.7
Strongly recommend: 67%Neutral: 17%Don't recommend: 17%8.7
Helen Kim
Northwestern Fertility & Reproductive Medicine
29% strongly recommend
10 Reviews
Rated 7.9
Strongly recommend: 29%Neutral: 68%Don't recommend: 3%7.9
Lia Bernardi
Northwestern Fertility & Reproductive Medicine
63% strongly recommend
10 Reviews
Rated 7.3
Strongly recommend: 63%Don't recommend: 37%7.3
Jared Robins
Northwestern Fertility & Reproductive Medicine
38% strongly recommend
10 Reviews
Rated 6.7
Strongly recommend: 38%Neutral: 32%Don't recommend: 29%6.7
Randall Barnes
Northwestern Fertility & Reproductive Medicine
41% strongly recommend
8 Reviews
Rated 6.5
Strongly recommend: 41%Neutral: 24%Don't recommend: 35%6.5
Christina E. Boots
Northwestern Fertility & Reproductive Medicine
44% strongly recommend
9 Reviews
Rated 6.4
Strongly recommend: 44%Neutral: 22%Don't recommend: 33%6.4
Mary Ellen Pavone
Northwestern Fertility & Reproductive Medicine
32% strongly recommend
11 Reviews
Rated 4.5
Strongly recommend: 32%Neutral: 13%Don't recommend: 55%4.5
Serdar Bulun
Northwestern Fertility & Reproductive Medicine
strongly recommend
0 Reviews
Rated
Show 9 more

This clinic has 3 offices

Chicago
259 E. Erie St
Chicago, IL 60611
312-695-7269
Highland Park
600 Central Ave
Highland Park, IL 60035
847.535.8700
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
630-545-3766
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61 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 29 - 31
6 IUI
PCOS
Other
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
When we have had follow ups with him or phone calls I can tell he [Dr. Jain] remembers us and he remembers details from my different cycles. He has personally reached out and called me/us to answer my questions and talk through my symptoms during cycles. ... Especially, when we met with him following my miscarriage. At that appointment I had a long list of questions and he sat with us and answered every single one before we left. He has always had a great level of compassion towards us and why we are there to see him.
The office [Northwestern Med] has a lot of patients and it is difficult to get consultation appointments with the RE's. The clinic has great clerical staff. They learn your names, they greet you with friendly hellos even at 6:30 am and they always wish me good luck whenever i have scheduled an IUI. The clinic is very efficient during morning monitoring times. Unless, there is a significant amount of people (i.e. after a holiday weekend) I am almost always in and out of there in 30 minutes
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
He has always been supportive of my interest in trying supplementary treatment outside of just the RE world (i.e. supplements, Naturopath, acupuncture). He has been very flexible with doing things on our timeline and not his or the clinics. He has given us his honest medical opinion for treatment based on our clinical presentation. I have never felt like he was forcing us into doing certain treatments (i.e. going right to IVF after my miscarriage). He has been clear and direct with us and explained all the medical language he was using. One issue I had was when I was 3 days after my D&C when I was in significant pain due to additional clots passing. Another doctor in the clinic performed my surgery so she was the one who I saw when I went into the clinic to figure out what was going on. After, it all subsided and i passed all the tissue I heard from my nurse who I work with but I did not hear from Dr. Jain himself about the issues after my surgery.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Come in with questions. If you do your research before you will be able to get even more out of your appointment than you have to begin with.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain has very personable with my husband and I since our first appointment. When we have had follow ups with him or phone calls I can tell he remembers us and he remembers details from my different cycles. He has personally reached out and called me/us to answer my questions and talk through my symptoms during cycles. He has been very kind and compassionate since the first time we met him. I never felt like he was rushing us through our appointments with him. He was very patient with us. Especially, when we met with him following my miscarriage. At that appointment I had a long list of questions and he sat with us and answered every single one before we left. He has always had a great level of compassion towards us and why we are there to see him. I have felt like he completely understands this is more than just a typical medical issue that you would see your primary doctor for. He understands that infertility is more than just physical issue in the body and it is almost highly emotional and mental.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I have done 6 IUI's up to this date. Dr. Jain's rationale for performing IUI's was because my main issue with irregular cycles due to mild PCOS. I had no other abnormal test results that indicated a more severe treatment was needed (i.e. IVF). He also had me immediately start taking 25 mcg of Synthroid to balance out my thyroid. For the IUI's, I took 5 mg of letrozole and then used the ovidrel trigger shot for each cycle. On the second IUI, my uterine lining wasn't thickening as it should have been so they put me on 10 mg of Estradiol. This was the cycle I got pregnant! I had an early miscarriage for unknown cause (genetic test showed the baby was chromosomal normal). For the following 3 IUI's, Dr. Jain had me taking 20 mg progesterone suppositories following the IUI to help assist with implantation. Throughout this process I have had to increase my Synthroid dose. After my 5th IUI (4th failed), we decided to take a break from treatments and see a Naturopath doctor. After a few months of diet change and additional testing/treatments suggested by the Naturopath we returned to Dr. Jain to discuss next treatment options. He went talked us through what IVF would look like and the pros and cons for our situation. He also talked about the pros and cons of continuing with IUI's. He was very supportive and willing to continue with IUI's because we had success. After that appointment, we decided to try more IUI's. We had our 6th IUI in March 2020 with the same treatment protocol listed above. We had set a plan with Dr. Jain for what we would do different if I got a positive pregnancy test. This included taking blood thinners to help maintain the pregnancy. Unfortunately, I did not get pregnant from that cycle. We are currently in a holding pattern right now due to COVID-19 and have not been able to start another IUI. Our plan is to try two more IUI's and see if either is successful before discussing other options.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Joyce Kane)
My nurse Joyce has been amazing. She has been an amazing communicator since the first day I met her. She will quickly return my messages through the online chart or phone call. When I was in significant pain following my D&C she was the one who got in me into the clinic to see the doctor who performed my surgery. She has been so kind and compassionate with me as well. She is the one who called me to tell me the results of the genetic test of my baby following my miscarriage. She was the one who told me the baby I lost was a boy. I could hear the sadness in her voice as she told me all this. I did not feel like she was just making another call with results to the patients. I would also like to state that all the nurses who performed my IUI's have been amazing during the procedures. They have been completely understanding of what is going on with us. They are extremely knowledgeable. When I first decided to do IUI's I thought it would be the doctor doing them. But when I found out it was the nurses I was a little hesitant because I didn't know what the norm was in a large clinic. After my first experience with the nurse performing my IUI I no longer was unsure. They have been so professional and competent and great cheerleaders every time.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
A weakness of my clinic is the size. The office has a lot of patients and it is difficult to get consultation appointments with the RE's. The clinic has great clerical staff. They learn your names, they greet you with friendly hellos even at 6:30 am and they always wish me good luck whenever i have scheduled an IUI. The clinic is very efficient during morning monitoring times. Unless, there is a significant amount of people (i.e. after a holiday weekend) I am almost always in and out of there in 30 minutes.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
Our insurance did not cover any procedures. It is $709 per IUI. My Ovidrel injections cost $92. We paid co-pays per our insurance for all other appointments.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/A
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
During the process of my first IUI the doctor reading my mid-cycle ultrasound and bloodwork told me I had likely ovulated already and potentially missed the chance to do the IUI. This was NOT my doctor. This was a doctor different from Dr. Jain. When we finally spoke with Dr. Jain corrected that doctor and told me I had not ovulated and we had not missed our chance for the IUI. Again, the issue was with another doctor in the clinic and also not Dr. Jain. This was unfortunately the doctor who told me I had miscarried. At that time, I did not feel like she had given us a lot of compassion or had a lot of emotion for what we were going through.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
10
Age 36 - 37
3 IUI
3 IVF
Unexplained
European
Income $200K - $499K
Investor
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Jain listened to our concerns from our previous two IVF cycles and adjusted our protocol to help achieve our desired results (i.e. no OHSS) for our third cycle.... After my second retrieval, in which they harvested 29 eggs, my husband and I told Dr. Jain that we didn’t want to go that route again. Dr. Jain said that more eggs out better but felt for us and did what he could so that I wouldn’t produce an over abundance of eggs.
I would definitely recommend the Northwestern Fertility Clinic. Given that they’re part of the Northwestern network of hospitals, it gives me faith that I am working with top notch care givers in a top notch institution. The appointments are usually very well run and efficient. The only drawback is that since they’re such a large clinic, there is little room for flexibility. If you are unable to make it to a monitoring appointment betweem the ascribed times, you will have to wait until the next day.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
We were initially introduced to Dr. Jain during our third embryo transfer. He was kind and careful during that procedure. I ended up becoming pregnant but lost the baby nine weeks later. As an aside, it turns out that the baby had a severe case of down syndrome. In between the embryo transfer and our miscarriage, our doctor had retired and it was recommended that we meet with Dr. Jain for our follow-up appointment. Despite being a large clinic, Dr. Jain remembered performing our embryo transfer and gave his condolences several times given that we lost the baby from that transfer. We decided to move forward with Dr. Jain for our third, and hopefully last, IVF cycle. We just had our egg retrieval two day’s ago, but so far Dr. Jain has been extremely sympathetic to our situation, needs and wishes and has done whatever was in his ability to set us up for a good outcome. Most importantly, he listens to what we have to say.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I would tell a perspective patient that they most likely won’t see Dr. Jain often but know that he is working behind the scenes and will monitor your case and implement your wishes however he can. So please speak up. Dr. Jain is there to listen and craft a plan with your assistance.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain listened to our concerns from our previous two IVF cycles and adjusted our protocol to help achieve our desired results (i.e. no OHSS) for our third cycle.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I am prone to OHSS. After my second retrieval, in which they harvested 29 eggs, my husband and I told Dr. Jain that we didn’t want to go that route again. Dr. Jain said that more eggs out better but felt for us and did what he could so that I wouldn’t produce an over abundance of eggs. He put me on 75 units of Menopur and 125 units of Follistim. After five days, he reduced my Follistim dose to 100 units and we discontinued my stims after 8 days. The doctor who performed my egg retrieval, Dr. Boots, ended up getting 16 eggs of which 11 fertilized. We are much happier with this modest amount.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Dana M. Sullivan, RN)
My primary nurse, Dana Sullivan, RN, could not be a better caregiver. I have work with three different REs (the first two retired) and she has been my one constant. Dana is kind and companionate and the one that I’ve talked to when I had a positive beta and a negative beta. She also sought me out at the clinic after my miscarriage to give her condolences. She is great at what she does.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I would definitely recommend the Northwestern Fertility Clinic. Given that they’re part of the Northwestern network of hospitals, it gives me faith that I am working with top notch care givers in a top notch institution. The appointments are usually very well run and efficient. The only drawback is that since they’re such a large clinic, there is little room for flexibility. If you are unable to make it to a monitoring appointment betweem the ascribed times, you will have to wait until the next day.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
The clinic down monitoring within a two hour window each morning during the early hours (6:45 to 7:45, I believe). While this doesn’t always jive with our schedule, especially with a little one at home that needs to be dropped off at daycare, once we get to the clinic, monitoring appointments usually run very smoothly. I am usually in and out within twenty minutes.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
We are lucky in that our insurance covers the procedures related to IVF. We only have to pay for medications and genetic testing. That being said, we asked Dr. Jain to send in the request for medications in December even though we weren’t doing IVF until February because we had already spent our deductible in 2018 and the medications would be free (we’ll take our small wins where we can). Dr. Jain complied but failed to order enough Follistim to cover a minimum of 8 days. What we had only covered 7 days. We had to purchase more Follistim in February because we were 75 units short and it cost us $1.5k. We will also have to pay for genetic testing, which will likely cost around $5k.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
The fertility clinic as a whole has a very strict one embryo transfer policy. I’m not sure what circumstances would make the doctors change this protocol. Perhaps if the patient is over 40 and did not test their embryos they would be more willing to transfer more than one.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I have had the clinic fail to order the right dose of stim medications causing me to spend an addition $1.5k for just a one day dose (100 units) of Follistim. The clinic has also failed on more than one occasion to refill my Synthroid prescription despite my requests and they have sent the prescription to the wrong pharmacy. That being said, these are minor errors in the grand scheme of things. They have never made a critical error.
9
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 35
3 IUI
4 IVF
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Eve [Feinberg] truly listened to my husband and I, validated our concerns, and made us feel like partners in the treatment plan versus merely patients. With five failed embryo transfers and three miscarriages under my belt, I was extremely apprehensive and nervous about starting over. ... I felt that she made it her personal mission to get to the root of what was causing my recurrent miscarriages while my previous doctor chalked it up to "bad luck" and did not seem to empathize with what I was going through.
I can say that I came to NWF from a much larger clinic and their process for morning monitoring was much more organized and the staff was MUCH friendlier. A smile goes a long way when you are going through something as stressful as fertility treatments. ... I felt the nurses were top notch and extremely knowledgeable. I communicated with them almost daily through the patient portal and their responses were always warm and timely.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Eve truly listened to my husband and I, validated our concerns, and made us feel like partners in the treatment plan versus merely patients. With five failed embryo transfers and three miscarriages under my belt, I was extremely apprehensive and nervous about starting over. Eve went through my records from my previous clinic thoroughly and found numerous errors they made in medication dosing, which she guessed was having an adverse affect on the quality of our embryos. She adjusted my medications and carefully monitored me during the stimulation cycle, and after a failed first cycle adjusted further. She called me herself to let me know that that first cycle would probably not result in pregnancy and I appreciated her honesty. She said we would do things differently the next cycle. She got it right. We were successful on our second round after a short three months of active treatment, versus a year and half at my previous clinic. The only regret I have in all of this is not going to her in the first place.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Ask questions and voice any concerns you have - she will listen to you. Call today because she books up months in advance!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Eve Feinberg was the third RE I saw during my two year battle with infertility. I felt that she made it her personal mission to get to the root of what was causing my recurrent miscarriages while my previous doctor chalked it up to "bad luck" and did not seem to empathize with what I was going through. She called me multiple times throughout my treatment and was always accessible via phone or email - much more than any other doctor I worked with during treatment. She also called me personally with positive pregnancy test results and was reassuring in my concerns of another miscarriage. Eve went through IVF herself, and I found her extremely relatable and sympathetic to the entire process. For those saying that they never saw her and worked mostly with the nurses, that is how all fertility clinics are set up, so you need to expect that no matter where you are being treated. Ultimately, she is the one overseeing your care and treating you, but only expect to see your actual doctor a few times during your treatment. That's pretty standard.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
After three miscarriages, Eve suggested an estrogen priming cycle before my first egg retrieval with her to increase the number of egg-containing follicles. She also lowered my injectable medication doses after seeing that they wreaked havoc on my embryos at my previous clinic. In addition, she added in human growth hormone to improve egg quality. That cycle did not work, but we started the next cycle immediately following my period instead of waiting an entire month to start again (like my previous doctor did). She suspected the dosing she had me on was not enough. She then increased the doses on my injectables and kept the growth hormone protocol. I produced 10 eggs that round, which is the most I had ever had. She also put me on an immune protocol after my embryos were transferred to suppress my system in case it was attacking the pregnancies. She put me on prednisone, Pepcid AC, Claritin, and baby aspirin. It seemed to do the trick because I became pregnant with twins.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kelsey)
I felt the nurses were top notch and extremely knowledgeable. I communicated with them almost daily through the patient portal and their responses were always warm and timely.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Fertility clinics are all very similar, and it helps to know this going in. Yes, the monitoring appointments feel like a cattle call, and yes, sometimes you need to wait to be seen. This is par for the course. I can say that I came to NWF from a much larger clinic and their process for morning monitoring was much more organized and the staff was MUCH friendlier. A smile goes a long way when you are going through something as stressful as fertility treatments.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
I don't know offhand but my insurance covers most of my treatment. Our costs were minimal compared to most people, and the most we paid besides medication costs was the fee to freeze and store our leftover embryos which is $1200.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
I know Eve feels strongly that eSET is the way to go in younger patients, but with my history of repeated pregnancy loss she agreed that transferring two embryos would yield the best results (despite the risks that come with a multiple pregnancy). That being said, she really takes into account your personal situation to make decisions like that.
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2021, Successful
10
10
Age 27 - 29
4 IUI
1 IVF
PCOS
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Although my journey was complicated, Dr Jain never gave up on me. After each appointment, we would change the treatment protocol and explore additional testing if needed...He monitored me closely to make sure I didn’t develop OHSS. We ended up with 29 eggs and 13 embryos from that one cycle! FET - due to my risk of OHSS, all of my transfers were frozen...Always starts with one tested/untested embryo. If first transfer fails, will consider 2 untested embryos if patient understands the risks. If embryos are tested, then single embryo transfers only.
The clinic [Northwestern Fertility & Reproductive Medicine] is honestly top notch. They have all the latest technology and the doctors stay up to date with all the latest data. Monitoring appointments can be done at the Oak Brook and Highland Park locations, but all procedures are done downtown. The nurse practitioners have appointments in the suburbs, but the physicians typically stay downtown....
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr Jain invests deeply in the care of his patients. Although my journey was complicated, Dr Jain never gave up on me. After each appointment, we would change the treatment protocol and explore additional testing if needed. I did a lot of research myself and felt very comfortable asking him questions to share my wants and needs. Dr Jain had no problem adjusting the treatment plan to what I felt most comfortable with. During each appointment, I never felt rushed. He would also send MyChart messages very late at night as he is catching up on his charting. It showed that I was not just a number to him, and that he genuinely cared about me as his patient.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Come prepared to ask questions! If you’re up for it (or in the healthcare field), do your own research and ask Dr Jain what he thinks about certain tests, labs, or procedures. Knowledge is power, so take your time during the appointment to make sure all questions are answered.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr Jain always spent SO much time with me explaining the treatment plan and altering the treatment plan to fit my wants and needs too
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IUI - letrozole alone, and letrozole with clomid. Unfortunately all were unsuccessful. IVF - low doses of GonalF and Menopur since I made a lot of eggs. He monitored me closely to make sure I didn’t develop OHSS. We ended up with 29 eggs and 13 embryos from that one cycle! FET - due to my risk of OHSS, all of my transfers were frozen. First transfer was a medicated transfer with estradiol and IM progesterone - which failed. I ended up fainting with the IM progesterone once, so we avoided it for the next transfers. Second transfer was a modified natural cycle with letrozole and Ovidrel - but unfortunately ended in an ectopic. Third transfer was another modified natural cycle and currently pregnant! (We did genetic testing of embryos and ERA test prior to the third transfer)
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kait)
Kait is an absolute Angel! She was my biggest support system through my entire journey. She always replied to my concerns and got me answers to my questions. She would personally call me to explain in greater detail after test results. She is the BEST nurse.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is honestly top notch. They have all the latest technology and the doctors stay up to date with all the latest data. Monitoring appointments can be done at the Oak Brook and Highland Park locations, but all procedures are done downtown. The nurse practitioners have appointments in the suburbs, but the physicians typically stay downtown.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
My insurance thankfully covered IVF, so I just had to pay my out of pocket max for the year which was $3500. I never had any issues with the billing department. Embryo testing was not covered, so that was an additional $5000. Also, the ERA and ReceptivaDx testing is not covered by any insurance, so that was an extra $1500 out of pocket. In total: $10,000
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Always starts with one tested/untested embryo. If first transfer fails, will consider 2 untested embryos if patient understands the risks. If embryos are tested, then single embryo transfers only.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Oakbrook Terrace
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 30
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $0 - $49K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Boots first went through our situation, took time to understand our story, as we seen clinics in Guam and San Diego with no success, then she explained and present diagrams of all options, after getting an HSG test and a sonohysterogram, I was diagnosed with tube blockage and will have surgery to get my tube removed and with that Dr. Boots explained IVF will be one of the only options left. So she explained the procedure and set us up with
The location [Northwestern Medicine] is awesome yet private. You will be tended to in a very professional manner. They will tend to your situation if one arises such as rescheduling and being a little late due to traffic or anything else. They are passionate about what they do and it shows. ... [Nursing staff] Many strengths, for the start you can tell they are well in tune with their work. They embody what a team is and help each other out. They are welcoming to every patient that walks in and provide information and explain everything.
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr. Boots was welcoming from the first appointment and very comfortable, I didn't feel rushed in my decision like my two previous doctors, she was very compassionate and made my husband feel included also. My husband has mentioned that he feels very happy with her and feels like we can come out with a baby of our own at the end of our journey. Dr. Boots suggest numerous options and explained every single step and recommended us for grants and she also is great at following up. For a military family always getting stationed in different places, I highly recommend Dr. Boots so far throughout our journey. I'll even go as far as after we have our child and in a few year if we are stationed somewhere else, we will come back to her as she is the most efficient and professional doctor we had so far.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
I would tell my friends or anybody looking to start a family with help that you will feel welcomed and don't worry about being rushed with your appointment like most doctors will. She will explain everything even draw out diagrams to help further explain various examples and/or situations. She looks at all angles and will assist you in coming up with a plan. As a military family, we appreciate her so much as our schedule is never routine. She will work around your schedule.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
She took her time in explaining the process and tests that we would have to do. Dr. Boots was very compassionate and heard and answered every question we had. She didn't rush us and took her time.
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Dr. Boots first went through our situation, took time to understand our story, as we seen clinics in Guam and San Diego with no success, then she explained and present diagrams of all options, after getting an HSG test and a sonohysterogram, I was diagnosed with tube blockage and will have surgery to get my tube removed and with that Dr. Boots explained IVF will be one of the only options left. So she explained the procedure and set us up with a financial counselor to explain the process. Within, our first two visits we had a game plan with the route we were going to go without the financial plan yet. We are still waiting on the results.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Many strengths, for the start you can tell they are well in tune with their work. They embody what a team is and help each other out. They are welcoming to every patient that walks in and provide information and explain everything. All of the staff will greet you and care to you and they even remember specifics as in family members, for example, I just adopted my sister-in-law while in Guam before I transferred to my new duty station and the fact they remember and asked how she is doing is awesome and makes us feel welcomed. They always thank my husband for his service in the military and he appreciates that as well.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The location is awesome yet private. You will be tended to in a very professional manner. They will tend to your situation if one arises such as rescheduling and being a little late due to traffic or anything else. They are passionate about what they do and it shows. I am sure they deal with some difficult patients at one time or another yet you can tell their cohesiveness helps them function as one.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Since we are in the military, Tricare allows us to see her and get certain services completed but does not cover IVF or IUI so she recommended various grants and yet the visits, bloodwork, and other procedures were covered by insurance.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Boots explained the cost and differences between the single and multiple embryo process. She went step by step and explained the different processes.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
10
10
Age 41 - 43
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Bernardi never rushed our appointments, answered all of our questions, and delivered honest information in a kind and supportive manner. ... She was happy to try new things and was willing to work with my Reproductive Immunologist. ... She is empathetic, quick to respond to emails, and has a very caring demeanor. (We love her!) ...
NW [Northwestern Medicine] does have an onsite financial advisor who is extremely helpful when dealing with insurance and payment. ... The weekend staff for monitoring is outsourced which means many have no idea who you are nor, do they seem to care. I have left in tears many times from weekend monitoring appointments. During the week, the staff is amazing though and the women at the front desk are some of the most marvelous people you could ever meet!
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi made us feel instantly at ease. She explained things thoroughly and answered our millions of questions with kindness and expertise. She was happy to try new things and was willing to work with my Reproductive Immunologist.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Do your research and be your own advocate. If you have multiple losses, seek out a reputable Reproductive Immunologist to work with Dr. Bernardi. If you have unexplained infertility, insist upon the ReceptivaDX to test for the biomarker for endometriosis.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi never rushed our appointments, answered all of our questions, and delivered honest information in a kind and supportive manner. She is empathetic, quick to respond to emails, and has a very caring demeanor. (We love her!)
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Dr. Bernardi did every test (except for ones related to immunology). Based on my AMH, it was determined that have diminished ovarian reserve. Therefore she did not want to over suppress my ovaries. My standard treatment for medicated cycles was: 350 Gonal F Trigger: 250 Ovidrel When that didn't produce more than 2 follicles, we tried Menopur and Estrogen priming but got poorer results.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Dana)
Dana our Nurse is like family! She is there for us at any time and we really feel that she is rooting for us. She is so quick to get back to us and is so compassionate and understanding.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern is a very large clinic so expect a cattle call kind of office. Sometimes there is standing room only in the waiting area. The weekend staff for monitoring is outsourced which means many have no idea who you are nor, do they seem to care. I have left in tears many times from weekend monitoring appointments. During the week, the staff is amazing though and the women at the front desk are some of the most marvelous people you could ever meet!
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
Thankfully, our insurance covered everything except the ReceptivaDX test. NW does have an onsite financial advisor who is extremely helpful when dealing with insurance and payment.
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 40 - 41
2 IUI
1 IVF
Unexplained
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Goldman has been amazing during our infertility journey. We met her for a consultation the day after my 40th birthday. She has been informative, comforting, and encouraging. She has been thorough in presenting us with all our options, making sure we understand next steps and available to answer questions that arise along the way.
The Northwestern Medicine Fertility and Reproductive Medicine Clinic is great! They are knowledgeable, kind, patient, and provide hope. They have made this process less scary and eased our anxiety along the way. One drawback would be the wait time for scheduling appointments with your doctor. ... The monitoring appointments were convenient and occurred before work hours. The process was efficient and smoothly ran.
How was your experience with Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Dr. Goldman has been amazing during our infertility journey. We met her for a consultation the day after my 40th birthday. She has been informative, comforting, and encouraging. She has been thorough in presenting us with all our options, making sure we understand next steps and available to answer questions that arise along the way. Most recently after our stimulation process did not produce the results we were hoping for, she scheduled a telehealth appointment (due to COVID-19) to check-in with us to ensure we were okay. She gives us hope that they process will eventually work!
What's one piece of advice would you give a prospective patient of Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Any prospective patient would be in great hands with Dr. Goldman. I would recommend scheduling in advance as she is often booked.
During treatment, were you treated like a number or a human with Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Dr. Goldman took the time to explain our options (IUI, IVF) and answered our many questions during our consultation and subsequent appointments. She has been comforting while providing us with realistic and sensitive information. She has been able to ease our anxieties during this whole process and has given us hope for a child(ren).
Describe the protocols Kara Goldman used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We completed two IUI cycles. I was prescribed Clomid for 5 days and then an Ovidrel injection. Neither IUI cycle resulted in pregnancy. We have gone through one round of egg stimulation and retrieval thus far. We have not been able to do another cycle of stimulation nor transfer due to the COVID 19 emergency. Due to my age, I was prescribed high doses of stimulation medications to retrieve as many eggs as possible. ( Gonal F 300 units/day; Menopur 150 units/day; Ganirelix 250 mg; Ovidrel 250 mg as the trigger shot). The egg stimulation resulted in 12 eggs retrieved. 10 of the eggs fertilized and we had 4 embryos created. Due to my age, genetic testing was recommended. After the genetic testing was complete, we have 1 healthy embryo for eventual transfer.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff are warm, compassionate, and uplifting. They have been responsive to any and all questions presented to them.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The Northwestern Medicine Fertility and Reproductive Medicine Clinic is great! They are knowledgeable, kind, patient, and provide hope. They have made this process less scary and eased our anxiety along the way. One drawback would be the wait time for scheduling appointments with your doctor.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
The monitoring appointments were convenient and occurred before work hours. The process was efficient and smoothly ran.
Describe the costs associated with your care under Kara Goldman at Northwestern Fertility & Reproductive Medicine.
My insurance coverage for fertility medications is a $10,000 lifetime allotment and 10% out of pocket copay. I went through this allotment very fast and the copay amount was pretty high. The Northwestern Medicine Specialty Pharmacy was willing to work with me and my insurance to maximize the most insurance coverage and less the out of pocket expense. The clinic has a $2,095 payment for embryo storage that is due before the stimulation process can begin. We spent just over $3500 for medication copays, medications, and genetic testing. Thus in total our out of pocket cost for the egg stimulation/retrieval is over $5,600. We will have to pay out of pocket for any further medication associated with the embryo transfer and if we would like to pursue another round of egg stimulation/retrieval. Unfortunately, we were informed that there is no financial assistance available for us during this process through Northwester Medicine nor EMD Serrano as we do not qualify financially :(
Describe Kara Goldman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Goldman recommended a single embryo transfer to ensure the likelihood of a successful, healthy pregnancy.
10
Doctor
Kara Goldman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 33
IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Jain has the best amazing bedside manner. He is a good listener and is very compassionate. You can tell that he is rooting for you. He makes you feel like you are his only patient. Anytime I had questions, it was always very easy to set up a consultation with him. I felt very involved in my care and he was very receptive to my ideas as well. He would change my protocol as needed with each round. I already knew that we have a male factor issue and a poor egg quality issue and even with the odds against us, he made my dream come true. We are having our baby boy in July 2021 and it is all because of Dr. Jain. You would be foolish to look elsewhere. I have recommended him to some of my co-workers and they now pregnant too. Look no further than Dr. Jain for your fertility needs. He is a miracle worker.
Krista and Dana are Dr. Jain's nurses [at Northwestern Fertility & Reproductive Medicine] and they are simply the best. Like most fertility clinics, your primary communication is with the nurses. Whenever i had a question and sent them a message on my chart, within seconds, I had a detailed response from both of them. Dr. Jain is very popular and when I needed to get in last minute to do another round of IVF, Dana and Krista worked their magic to get me in. When I was waiting for my 3rd round of beta results, Dana messaged me on my chart as soon as she got in. They are simply the best.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain gave the biggest gift he could possibly give us, our miracle baby boy. I was getting treatment at FCI prior to seeing Dr. Jain and I felt like I was just treated like a number and not a person. When I started seeing Dr. Jain in January 2020 after a recommendation by my sister n law who was in her 40s and had a very successful 1st cycle of IVF by Dr. Jain, I was blown away at the difference in care with him. Dr. Jain has the best amazing bedside manner. He is a good listener and is very compassionate. You can tell that he is rooting for you. He makes you feel like you are his only patient. Anytime I had questions, it was always very easy to set up a consultation with him. I felt very involved in my care and he was very receptive to my ideas as well. He would change my protocol as needed with each round. I already knew that we have a male factor issue and a poor egg quality issue and even with the odds against us, he made my dream come true. We are having our baby boy in July 2021 and it is all because of Dr. Jain. You would be foolish to look elsewhere. I have recommended him to some of my co-workers and they now pregnant too. Look no further than Dr. Jain for your fertility needs. He is a miracle worker.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
nothing, please stay exactly the same. I can't wait to start my next round of IVF with him in January 2022.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain gave the biggest gift he could possibly give us, our miracle baby boy. I was getting treatment at FCI prior to seeing Dr. Jain and I felt like I was just treated like a number and not a person. When I started seeing Dr. Jain in January 2020 after a recommendation by my sister n law who was in her 40s and had a very successful 1st cycle of IVF by Dr. Jain, I was blown away at the difference in care with him. Dr. Jain has the best amazing bedside manner. He is a good listener and is very compassionate. You can tell that he is rooting for you. He makes you feel like you are his only patient. Anytime I had questions, it was always very easy to set up a consultation with him. I felt very involved in my care and he was very receptive to my ideas as well. He would change my protocol as needed with each round. I already knew that we have a male factor issue and a poor egg quality issue and even with the odds against us, he made my dream come true. We are having our baby boy in July 2021 and it is all because of Dr. Jain. You would be foolish to look elsewhere. I have recommended him to some of my co-workers and they now pregnant too. Look no further than Dr. Jain for your fertility needs. He is a miracle worker.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
micro dose lupron protocol with follistim is the protocol that got me pregnant
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: dana and krista )
Krista and Dana are Dr. Jain's nurses and they are simply the best. Like most fertility clinics, your primary communication is with the nurses. Whenever i had a question and sent them a message on my chart, within seconds, I had a detailed response from both of them. Dr. Jain is very popular and when I needed to get in last minute to do another round of IVF, Dana and Krista worked their magic to get me in. When I was waiting for my 3rd round of beta results, Dana messaged me on my chart as soon as she got in. They are simply the best.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This is hands down the best fertility clinic in the chicagoland area. Look no further than Dr. Jain at northwestern fertility. The hospital is so clean and nice. The IVF egg retrieval and transfer procedures are done downtown and you have a beautiful view of downtown Chicago. All the rooms are so clean and spacious.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
not sure, insurance covered everything
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Oakbrook Terrace
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, 14 Eggs Frozen
10
10
Age 36
1 Egg Freezing
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Eve Feinberg] personally called me or sent mychart messages every step of the way...is so good at explaining the process and what to expect. She did not make me feel silly for wanting to freeze my eggs at 25 for social reasons where many doctors might. She helped keep my mental and physical status intact during the process...is not only a professional, but she made me feel at peace during my process
nurses Kelsey and Rachel, Dr Angela Lawson, and the front desk staff [at Northwestern Medicine] were all wonderful and supportive. Everyone was so kind...When I had questions, no one ever made me feel dumb and took the time to explain what was happening...I enjoyed their IVF bootcamp and meeting with the psychologist to review the mental effects that IVF and egg freezing would have on me...Clean space, top floor of one of the newer buildings.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg is so good at explaining the process and what to expect. She did not make me feel silly for wanting to freeze my eggs at 25 for social reasons where many doctors might. She helped keep my mental and physical status intact during the process
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
You will be in great hands!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Eve Feinberg is not only a professional, but she made me feel at peace during my process. I cannot remember all of the names of those who touched my care, but nurses Kelsey and Rachel, Dr Angela Lawson, and the front desk staff were all wonderful and supportive. Everyone was so kind. Dr. Feinberg personally called me or sent mychart messages every step of the way. When I had questions, no one ever made me feel dumb and took the time to explain what was happening.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Rachel and Kelsey and Dr. Lawson, Dr Pavon)
Very kind and communicative daily about next steps
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Clean space, top floor of one of the newer buildings. Amazing view of the city and an environment that put you at ease through very nerve wrecking appointments. Free coffee and snakcks Very friendly receptionists. I enjoyed their IVF bootcamp and meeting with the psychologist to review the mental effects that IVF and egg freezing would have on me. The nurses were kind and explained every step and would always call me back quickly if I had a medication question. My Egg freezing went very smoothly and I had excellent and things went exactly as my primary doctor and nurses said that it would.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
First come first serve. If you got there super early it was in and out and a little longer but after a few visits I knew what to expect!
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
$5800 out of pocket for fees and meds that my insurance did not cover
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
9
Age 40
3 IUI
Diminished Ovarian Reserve
Unexplained
Prefer not to answer
Income $200K - $499K
Doctor
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kim was honest and candid about our options. She explained the results of our infertility evaluation in detail. When IUI did not work and we decided to go forward with IVF, she spent a large amount of time answering all our questions and reviewing the steps, risks in detail. ... The only thing that made me unsettled (and perhaps this is a reflection of my current stress/anxiety as we are still undergoing fertility treatment) is that I felt that we should have discussed IVF as a more serious option earlier when I had a better chance of success (I.e. was younger). Even though it was a span of a year, I felt that my chances of fertility success declined over that period based on my repeat testing/evaluations and that doing IUI first was a waste of time.
Some of the US techs [At Northwestern Medicine] are more detail-oriented than others. Monitoring hours are early in AM which is helpful. There is still quite a wait for getting procedures done even if you show up on time--my IUIs typically went an actual 2 hours later than the set appointment time (even if you take into account the 45 minute sperm processing time).
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim was honest and candid about our options. She explained the results of our infertility evaluation in detail. When IUI did not work and we decided to go forward with IVF, she spent a large amount of time answering all our questions and reviewing the steps, risks in detail. She was very knowledgeable, drawing from medical literature/data, and transparent about our options and chances. The only thing that made me unsettled (and perhaps this is a reflection of my current stress/anxiety as we are still undergoing fertility treatment) is that I felt that we should have discussed IVF as a more serious option earlier when I had a better chance of success (I.e. was younger). Even though it was a span of a year, I felt that my chances of fertility success declined over that period based on my repeat testing/evaluations and that doing IUI first was a waste of time.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
Don't be afraid to voice your concerns and opinions up front.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim candidly talked me through options, even when those changed given my results from various treatments. She looked through my testing and explained the various options in detail.
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
For my IUIs, we used 100 mg of Clomid for 5 days, triggered with Ovidrel. I did produce 2 follicles each time. For my first IVF cycle, we started with Follistim at 300 mg and Menopur at 75 units for 3 days which is the standard start IVF regimen for the clinic from what I understand. I was then increased to Menopur 150 units along with the same dose of Follistim for 5 days. Despite the increase, my cycle ended up getting converted to IUI because of poor response (only 2 follicles).
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Excellent nurses all around. Responsive to messages, detailed, helpful. Some had more difficulty with my IUI than others, but they sought out help.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Clinic is a beautiful space, comfortable, efficient. Some of the US techs are more detail-oriented than others. Monitoring hours are early in AM which is helpful. There is still quite a wait for getting procedures done even if you show up on time--my IUIs typically went an actual 2 hours later than the set appointment time (even if you take into account the 45 minute sperm processing time).
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
I have fertility benefits which covered my IUIs and medications thus far. I do have a copay for labs, US, office visits which have equaled out to about $500-$800 thus far.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We have yet to make it to transfer. But our plan is for PGS testing and transfer of 1 embryo.
8
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
9
Age 38
3 IUI
Donor Sperm
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I sought RE treatment as I am trying to become pregnant without the involvement of a male partner, by using donor sperm. ... Dr. Jain is very personable. I felt comfortable meeting him and enjoyed our discussions. He seemed to understand my goals and was very open to helping me as a single mother by choice. ... He is open to trying different medications if you have concerns about any he recommends.
My only real complaint is that they [Northwestern Medicine] continue to send my prescription to the wrong pharmacy, even though I have asked for them to update their records 3 times. Other than that, the check in staff, lab staff, and financial coordinators are all very friendly. ... All 3 of my IUIs have been performed by the nursing staff. They have handled them professionally and with my comfort in mind.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain is very personable. I felt comfortable meeting him and enjoyed our discussions. He seemed to understand my goals and was very open to helping me as a single mother by choice. I was a bit disappointed that he did not seem to review the very lengthy intake paperwork I had to complete before my first appointment. Not sure why patients are made to complete it if it will not be reviewed by their doctor.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Make sure you know your goals and what you would like your treatment to look like. He is open to trying different medications if you have concerns about any he recommends. Be prepared with questions as he does not volunteer much information unless you bring it up.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I had two appointments with Dr. Jain, my initial consultation and a follow up to set my treatment plan based on test results. My in person meetings with Dr. Jain have been great. He is very personable. Since my 2nd visit, I have only had contact with the nursing staff and have not had any communication with Dr. Jain. I assume I could request appointments with him, but since I am paying out of pocket for my treatment and each visit with him is $400+, I am content to give a few more IUIs a try before discussing next steps.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I have no known fertility problems, other than those common for a women in her mid 30s. I sought RE treatment as I am trying to become pregnant without the involvement of a male partner, by using donor sperm. He recommended medicated IUIs (low doses of Clomid/Letrozole at same time and Ovidrel trigger shot to time the IUI better). I asked to skip the Clomid initially due to my concerns about the side effects, but we did add it back into my treatment plan for IUI #3. My first two IUIs resulted in negative pregnancy tests and I am currently in the TWW for IUI #3. I was a bit disappointed to find out he had me trigger with my first IUI when my follicle was quite small still (18mm) and my lining was very thin as it felt like we probably had the timing off for that one. Since then, I've been more proactive in my care and have pushed back when I felt the timing wasn't right.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I've worked with several different nurses on Dr. Jain's team. Some have been great, taking time to get to know the details of why I am seeking treatment and being very responsive to any questions I had (all questions are communicated through MyChart messaging system). One of the nurses was much slower to respond (it seemed like she would wait until the end of the day to review/respond to messages) or would forget to upload my labs to the patient portal unless I sent a request for the results. She also always included language about my partner in her communications, even though she would know I was seeking treatment on my own if she took the time to review my records. All 3 of my IUIs have been performed by the nursing staff. They have handled them professionally and with my comfort in mind.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
My only real complaint is that they continue to send my prescription to the wrong pharmacy, even though I have asked for them to update their records 3 times. Other than that, the check in staff, lab staff, and financial coordinators are all very friendly. The clinic space is very nice, with views out to Lake Michigan and beverages and snacks available, if needed. They have a main waiting area and a smaller waiting area for those who are having procedures that day. The smaller waiting area can be a bit cramped and could do with some additional seating. I also think it is kind of odd that the embryology lab never shows me the donor sperm vials. I write down the number of the donor on a form when I arrive and then just have to trust that that is the vial they are thawing. I would feel more comfortable if I saw the actual vial at the time they being the thaw.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
The clinic costs for each IUI were about $1,200 each cycle ($315/monitoring visit x 2 visits, $584 for each IUI). Medications were an additional $120 per visit, with the Ovidrel shot being available for $92 at the hospital pharmacy. My insurance did not cover any of the costs.
9
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 31
3 Fertility Medications
Anovulation
PCOS
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bernardi was very warm and very thorough during her consultation. ... It was determined that I had signs and symptoms of PCOS after an hour long consultation, labs and ultrasound. We proceeded to do genetic testing and an HSG to check if I had any blockages in my tubes. Dr. Bernardi is compassionate and knowledgeable. ... I feel like she is a partner in our journey.
Northwestern Fertility and Reproductive Medicine have provided me with a good experience. I feel like I am in the best of care at this clinic. ... My nursing staff is highly responsive and helpful whenever i Have a question. ... Early morning monitoring sessions seem like a well oiled machine, from the check in staff to phlebotomist and ultrasound technicians. Everyone is warm and friendly throughout the process.
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi is compassionate and knowledgeable. She made my husband and I feel very at ease during each of our meetings and explained things in terms that we could both understand. I feel like she is a partner in our journey.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Do your research before seeking consultation so you can have an educated conversation with the doctor. She does a good thing of explaining things, but you'll be in a better position to understand them and grapple with any emotional what ifs prior to the meeting if you are your own advocate. She will help you along the way.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi was very warm and very thorough during her consultation. We did labs that day and an ultrasound that confirmed her suspicion that I have PCOS. She gave me a good understanding that we would have to do some preliminary tests before we started a treatment course. The doctor was present in my HSG and lent words of affirmation via mychart during monitored cycles with timed intercourse. I am still in this method of treatment and may advance to IUI if we don't have luck this month. She is approachable and hopeful in her approach. I would highly recommend Dr. Bernardi.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
It was determined that I had signs and symptoms of PCOS after an hour long consultation, labs and ultrasound. We proceeded to do genetic testing and an HSG to check if I had any blockages in my tubes. I had no issues with that so the suggested method of treatment was to recruit follicles with Femara and trigger with Ovidrel while doing monitored cycles. I am currently on my third month in a two week wait. This protocol is managed by a nurse through the mychart system to set up early morning monitoring appointments.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Alexa)
My nursing staff is highly responsive and helpful whenever i Have a question.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern Fertility and Reproductive Medicine have provided me with a good experience. I feel like I am in the best of care at this clinic. Early morning monitoring sessions seem like a well oiled machine, from the check in staff to phlebotomist and ultrasound technicians. Everyone is warm and friendly throughout the process. It could seem to one, that it's a baby factory due to the location in downtown Chicago - they are very busy - but they are what I believe to be, the best.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
After insurance, I have minimal costs for my monitored cycles with letrozole and ovirdrel. However, if I decide to do an IUI, that would be approximately $720 out of pocket for the procedure itself. IVF is uncovered by my insurance and costs $10,000 per round made by check.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Not Applicable to me
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 29 - 30
5 IUI
Anovulation
PCOS
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I did not see Dr Jain too often, just twice. Once for initial fertility consult when be advised us his plan for IUI before IVF. We met again for an IVF consultation.i thought he was quite thorough and provided hope for our case ... We started with provera to induce a period as I have anonvary (spelling?) Cycles. ... I have not started IVF yet but Dr Jain informed me of the risk of OHSS
Good online portal [at Northwestern Medicine] for payment and communication. It would be nice if we could have me,my partner on the same communication threads but it is only set up for one patient and the nurse or doctor. It is quite popular so there could be a wait. Getting an appt can take a while. Parking rates add up when you have to go to the clinic several times a month
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I did not see Dr Jain too often, just twice. Once for initial fertility consult when be advised us his plan for IUI before IVF. We met again for an IVF consultation.i thought he was quite thorough and provided hope for our case
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Most likely will be interacting with the nurses more
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
The receptionist, nurses, and Dr Jain knew my name and were friendly. They took their time to answer all my questions
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We started with provera to induce a period as I have anonvary (spelling?) Cycles. Once my cycle started I would come in for a baseline ultrasound to check if there were any cysts or abnormalities. If all was cleared, I would take clomid for 5 days and come back for a mid cycle ultrasound to get blood work done. If estrogen levels and follicle size were mature, I would be instructed to do an ovidrel shot before coming into doing an IUI cycle. I have not started IVF yet but Dr Jain informed me of the risk of OHSS
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: alexa)
I saw multiple nurses for baseline ultrasound, mid cycle ultrasound, blood draws, and IUI procedures, however, nurse Alexa was the main communicator. I did not encounter anyone I felt uncomfortable with.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Good online portal for payment and communication. It would be nice if we could have me,my partner on the same communication threads but it is only set up for one patient and the nurse or doctor. It is quite popular so there could be a wait. Getting an appt can take a while. Parking rates add up when you have to go to the clinic several times a month.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
With insurance, each IUI cycle was about $600. Ovidrel injection is $92 each x 5 attempts. IVF meds were $2,000 after insurance. The IVF procedure would cost about $5,000.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
None
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
7
9
Age 42
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
I've met with Dr. Kim (only 3 times, I mostly deal with her nurses), she's had to refresh her memory on my case in front of me. I know she sees a lot of people, but it would be nice if she did that before coming in the room to see me. ... Dr. Kim is very no nonsense. She's doesn't come off as the most compassionate person, but she knows her stuff. She's very black and white. I appreciate it because I don't need someone to sugar coat things, but other people may not appreciate her abrupt style.
As someone with an office job, I appreciated the early monitoring hours for ultrasounds and blood work. And they [Northwestern Medicine] really get you in and out as quickly as possible. ... The receptionists are always really friendly. ... They are very upfront on all the costs when you meet with the financial consultant. ... The nurses are GREAT!
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is very no nonsense. She's doesn't come off as the most compassionate person, but she knows her stuff. She's very black and white. I appreciate it because I don't need someone to sugar coat things, but other people may not appreciate her abrupt style.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
She's going to tell you like it is, whether you want to hear it or not.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Northwestern in general sees a lot of patients, so it feel like a lot of the time you're one of many. But each time I've met with Dr. Kim (only 3 times, I mostly deal with her nurses), she's had to refresh her memory on my case in front of me. I know she sees a lot of people, but it would be nice if she did that before coming in the room to see me.
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I've done 2 IUIs with Dr. Kim. Both were 100 mg of Clomid with monitoring and Ovidrel trigger shot. My insurance doesn't cover fertility treatment, and since I'm older, with unexplained fertility, she advised 2 IUIs before moving on to IVF. I've only had the consult for IVF with her to date.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nurses are GREAT! They are the ones you communicate with the most, so they are really responsive and easy to talk to and very understanding.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern sees a lot of patients. A lot of people will mention the "cattle call" feel of it. I didn't feel that way. As someone with an office job, I appreciated the early monitoring hours for ultrasounds and blood work. And they really get you in and out as quickly as possible. The waits aren't long at all, even on the weekends. And that they do that 7 days a week. The receptionists are always really friendly. The clinic itself is good.
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
My insurance doesn't cover anything, so it's all out of pocket. They will bill insurance, but most is not covered. IUIs are $700. The self-pay for IVF is $10,000, which doesn't include meds and PGS testing. They are very upfront on all the costs when you meet with the financial consultant.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
In my consult, she's told me about multiple transfer vs. single and has told me the risks and the odds, based on my age.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost paperwork
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I self-pay and no one told me that I had to pay for the IUI up front. It's not an insignificant amount of money and to be told that as you're getting ready for the procedure was jarring. I wish they would be more upfront with those kinds of things. I also had lost paperwork on one monitoring ultrasound and ended up waiting a lot longer than normal. But once I spoke up, I was taken right back and told if it ever happens again in the future, to speak up sooner.
7
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 27 - 28
1 IUI
2 IVF
Anovulation
PCOS
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Christina Boots] Recommended single [embry transfer] due to my young age and no history of miscarriage. After 2 unsuccessful transfers we discussed transferring two embryos. She was very open to it but discussed potential risks with me..I had a really personal experience...I truly felt like she cared about me as an individual. She was so sweet and warm and always made me feel comfortable. At one appointment, she told me I was a patient she laid awake at night worrying about!...We always discussed the pros, cons and risks of each option and she wanted me to feel good about our decisions. I trust her completely and always felt like she was doing and recommending what she believed was best for me. We had a rough road, but are finally pregnant. We are incredibly grateful for Dr. Boots and her care. We wouldn’t be here without her!!! My experience wasn’t easy but she made it as positive as it could have been.
My primary nurses [at Northwestern Medicine] were wonderful. There were a handful of times they weren’t available and I had to communicate with other nurses who were okay but not as good as mine...Some days busier than others but that was to be expected. Most of the time it was quick...Beautiful clinic. Amazing location. Pretty efficient morning monitoring hours and convenient hours. Your doctor may not always be the one doing your procedures and it’s good to know that ahead of time. They will try, though!
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr. Boots was so wonderful. She made me feel comfortable from the beginning. She answered all my questions, even when I came with long typed out lists. She was compassionate even when I was kist starting out and only doing the ovulation induction meds. I always felt like she cared about me, at each stage. She walked me through every step of the process every time I met with her and explained things until I felt comfortable. My body threw us a lot of curveballs and she had multiple ideas and solutions every time. We always discussed the pros, cons and risks of each option and she wanted me to feel good about our decisions. I trust her completely and always felt like she was doing and recommending what she believed was best for me. We had a rough road, but are finally pregnant. We are incredibly grateful for Dr. Boots and her care. We wouldn’t be here without her!!! My experience wasn’t easy but she made it as positive as it could have been.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Ask a lot of questions and come prepared to your appointments! Don’t be afraid to keep asking about something if you don’t understand it. Even if you read about something online or heard about it from a friend, she will help explain and never makes you feel silly for asking.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
I had a really personal experience with Dr. Boots. I truly felt like she cared about me as an individual. She was so sweet and warm and always made me feel comfortable. At one appointment, she told me I was a patient she laid awake at night worrying about!
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Letrozole & Clomid for timed intercourse/IUI. GonalF Menopur Ganirelix Omnitrope Estrogen Progesterone Lovenox for IVF. For frozen embryo transfers, we tried estrogen pills, then patches and then injections and on our last round we stimmed my ovaries with GonalF and Menopur to create my own estrogen and mimic a fresh cycle.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Rachel & Alex)
My primary nurses were wonderful. There were a handful of times they weren’t available and I had to communicate with other nurses who were okay but not as good as mine.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Beautiful clinic. Amazing location. Pretty efficient morning monitoring hours and convenient hours. Your doctor may not always be the one doing your procedures and it’s good to know that ahead of time. They will try, though!
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Efficient machine, first come first serve. Some days busier than others but that was to be expected. Most of the time it was quick.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Insurance covered.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Recommended single due to my young age and no history of miscarriage. After 2 unsuccessful transfers we discussed transferring two embryos. She was very open to it but discussed potential risks with me. She supported my decision completely. We ended up going with two.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
10
Age 33 - 34
3 IUI
2 IVF
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Feinberg is wonderful. She is so warm and caring with a great bedside manner. I feel like I really matter to her as a patient and she hears my concerns....I was happy that Dr Feinberg changed my protocol from my last retrieval with a different clinic. I was on less medications and in return I felt better physically and mentally. I also found it refreshing that she suggested a day 3 transfer instead of what I have done in the past, a day 5
it was very easy to get an appointment They [Northwestern Med] were very accommodating to my schedule. I always feel like I was walking into a spa instead of walking in to a doctor's office. It is so tranquil and peaceful. The front desk receptionists are wonderful, especially Laurel at the Highland Park office!...I was told that a specific diagnosis code would be used to bill my insurance. When the claims started coming through, they were all denied because the clinic used a different code than what they told me they were going to use.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Even though our first round of IVF with Dr Feinberg failed, we still trust her and the process and will not give up. We felt so well taken care of by her. She answers all my questions no matter how silly they may seem. When we talk to her, we feel as if she is more of a friend than a doctor.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is determined to get you pregnant and will not give up!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr Feinberg is wonderful. She is so warm and caring with a great bedside manner. I feel like I really matter to her as a patient and she hears my concerns.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I was happy that Dr Feinberg changed my protocol from my last retrieval with a different clinic. I was on less medications and in return I felt better physically and mentally. I also found it refreshing that she suggested a day 3 transfer instead of what I have done in the past, a day 5 and explained to us the reason she would transfer two instead of one. I liked how she mixed it up because we were afraid of doing the same thing as previous cycles and expecting different results.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Laura Weppler)
Laura was very good about always getting back to me within an hour or two of me sending an email. She was very clear in her instructions and always follows through.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Unlike the other clinics I have been to, it was very easy to get an appointment They were very accommodating to my schedule. I always feel like I was walking into a spa instead of walking in to a doctor's office. It is so tranquil and peaceful. The front desk receptionists are wonderful, especially Laurel at the Highland Park office!
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Compared to other clinics, the costs with Dr Feinberg were significantly lower. They really want to make it affordable to everyone as they know it doesn't always work on the first try and you might have to do more than one round. My insurance has an infertility max that had already been met, so we knew we were going to be self pay. We were pleasantly surprised that the financial advisor said our blood tests and ultrasounds would be covered, as well as some of the drugs, so we went with the lower priced package.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She said if it was her, she would transfer 2 but still gave us the choice to make on our own. We valued her advice and transferred two.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I was told that a specific diagnosis code would be used to bill my insurance. When the claims started coming through, they were all denied because the clinic used a different code than what they told me they were going to use.
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
9
Age 39
2 IUI
1 IVF
Poor Egg Quality
Unexplained
Other
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Eve Feinberg] is really open and honest, explaining her thinking at each step. She has also been deeply caring when things have been difficult or unexpected. I have real trust that she knows what she’s doing and wants the best outcomes for us, not just for herself. She shares stories of other patients (anonymously of course!) in a way that helps us keep things in perspective
[Monitoring hours at Northwestern Medicine are] different for Highland Park and downtown. Downtown is a lot of people waiting to be called, and I would expect to be there for at least an hour if not more. Highland Park is a set appointment time and moves very quickly - in and out in half an hour...Our IUI self-pay package cost $709 Our IVF with PGD (FET) cost $12,000 + meds cost of ~$6000 + genetic testing with Natera $6400
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is really open and honest, explaining her thinking at each step. She has also been deeply caring when things have been difficult or unexpected. I have real trust that she knows what she’s doing and wants the best outcomes for us, not just for herself. She shares stories of other patients (anonymously of course!) in a way that helps us keep things in perspective
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
It is a long wait to get an appointment, but worth it! Also, she has 2 offices, downtown and Highland Park. The HP office is lower key - less crowded and more time with her.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is kind, forthright, caring
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We started with IUI since I had previously had a successful pregnancy and 1 miscarriage. I produced 1 follicle on clomid the first round and then she increased my dosage for another round, when I produced 2 follicles and became pregnant. Unfortunately genetic testing revealed a chromosomal abnormality and we had to terminate the pregnancy. Meanwhile we had also received information from our genetic screening that we are both carriers for a genetic disease. Dr Feinberg suggested changing course and we are currently doing IVF with ICSI and PGD. We did stimulation with 300 units of Gonal-F (increased to 375) and 75 units of Menopur (increased to 150), with Cetrotide and an Ovidrel trigger. This produced 13 follicles, 7 mature, 4 fertilized, 2 made it to blastocyst. Dr Feinberg told us she will adjust if future cycles are necessary since these were not the results she had hoped for. She explained her choices were based on my previous ability to conceive.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Leah and Kelsey)
The nurses have been very responsive on my chart (online patient portal) and wonderful in person
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This is fine, not great. There is some difficulty with communication between the two offices, though most patients just go to one. It can take a long time to get through to someone and get a call back since it is such a busy practice. For monitoring, waits are long.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
This is different for Highland Park and downtown. Downtown is a lot of people waiting to be called, and I would expect to be there for at least an hour if not more. Highland Park is a set appointment time and moves very quickly - in and out in half an hour.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Our IUI self-pay package cost $709 Our IVF with PGD (FET) cost $12,000 + meds cost of ~$6000 + genetic testing with Natera $6400
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr Feinberg told us she does single embryo transfer and we are happy with this as we do not want multiples.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I tried to order meds from an online pharmacy to cut costs. It proved difficult to do this and I’m not sure if his is because it was not their in house pharmacy or on their list of suggestions, or if it was all on the pharmacy. I ended up spending more money to order through Northwestern for simplicity but the miscommunication caused a great deal of stress
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
10
10
Age 37
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
After my canceled cycle she [Dr. Christina Boots] made a point to call me. She offered a phone consultation for my second round because I lived so far... I didn’t she her often but she responded to all message quickly and was always willing to setup a call to walk me thru everything. She was always positive and that helped getting thru all the appointments and procedures...I believe she only will transfer 1 if it’s a 5 day transfer.
My first nurse [at Northwestern Medicine] didn’t really explain the results that well. I was a little shocked that they were canceling my cycle. My second nurse was amazing. She had great reports on the portal and always answered any of my questions with patience and compassion...It’d be nice to see the doctor at some of your monitoring appointments. Strengths the portal and the scheduling.
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr. boots was great! I didn’t she her often but she responded to all message quickly and was always willing to setup a call to walk me thru everything. She was always positive and that helped getting thru all the appointments and procedures.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Get on a Facebook support group. I learned so much from those groups and they helped me understand more or have someone to talk to that was going they the same thing.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
After my canceled cycle she made a point to call me. She offered a phone consultation for my second round because I lived so far. Her nurses always told me that she was sorry but wanted me in for another monitoring appointment. It made it easier that she understood the lengths that were needed to get thru this process
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
My first cycle, I was on BC then microcode Lupron protocol. My second cycle, I was on global-f and Menapur then added in ganerlix after a couple of days.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
My first nurse didn’t really explain the results that well. I was a little shocked that they were canceling my cycle. My second nurse was amazing. She had great reports on the portal and always answered any of my questions with patience and compassion.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
It’d be nice to see the doctor at some of your monitoring appointments. Strengths the portal and the scheduling. Although I wish there was a closer location. I traveled anywhere from 96-116 miles round trip.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
I have insurance but my deductible was $350 and I spent 7,800 on meds for 2 cycles.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
I believe she only will transfer 1 if it’s a 5 day transfer. I think it should be up to the patient if they want 2.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2018, Unknown Success
10
10
Age 32 - 36
1 IUI
1 IVF
Donor Eggs
Surrogacy
Other
Latinx
Other
Income $50K - $99K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Feinberg saved my life. If we weren’t going through the process of trying to conceive, Dr. Feinberg never would have found the cancer.... Her care and drive is evident in everything she does and touches. She isn’t just a doctor, she is our angel and our hero for so many reason. When we learned of my health issues she personally looked into every option to potentially save my fertility, from preserving my ovary tissue, to trying IVF before my surgery, to talking to my oncologist on my fertility options before and after surgery.
With NorthWestern, I’m less in touch with her [Dr. Feinberg] and more with her team. Which is ok, but I’d rather be in contact with her more. Facilities are amazing and well run.... we tested known egg downer my sister and my cousin. My cousin was the match. We created 5 embryos and are now at beginning stages of surrogacy with a known surrogate... She’s stood by our side through all the ups and downs, and instilled hope every time we felt we were down and out.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Her care and drive is evident in everything she does and touches. She isn’t just a doctor, she is our angel and our hero for so many reason. When we learned of my health issues she personally looked into every option to potentially save my fertility, from preserving my ovary tissue, to trying IVF before my surgery, to talking to my oncologist on my fertility options before and after surgery. She’s stood by our side through all the ups and downs, and instilled hope every time we felt we were down and out. This has been the hardest journey of our lives. We’re lucky to have crossed paths so many years ago.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Have faith, because she believes in you and your dreams wholeheartedly.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg saved my life. If we weren’t going through the process of trying to conceive, Dr. Feinberg never would have found the cancer. Once we realized my health was in jeopardy, we were scared, lost and helpless. We didn’t know which way to turn - we went from trying to create a life to saving my own. She put us in contact with NorthShore and oversaw the process until I was diagnosed and placed with the right oncologist. She’s been with us every step of the way and hasn’t given up on the original reason our paths crossed years ago, to help us become the parents we’ve been fighting so hard to become.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had a hysteroscopy and 1 cycle of IUI before they found the cancer. Since then, we tested known egg downer my sister and my cousin. My cousin was the match. We created 5 embryos and are now at beginning stages of surrogacy with a known surrogate
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Under FCI, I was more in touch with Dr Feinberg. With NorthWestern, I’m less in touch with her and more with her team. Which is ok, but I’d rather be in contact with her more. Facilities are amazing and well run.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Ranges due to insurance
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/a - not there yet
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2018, Successful
9
10
Age 37 - 39
1 IVF
2 Egg Freezing
2 Embryo Freezing
Diminished Ovarian Reserve
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Under Dr. Randall Barnes] I took 300 units of Folistim and 150 units of Menopur for 5 days, and then started a daily shot of Ganirelix to prevent ovulation. Day 10 I took my trigger shot and went in 36 hours later for my ET. 7 eggs were retrieved, 4 fertilized. I also thawed my 18 frozen eggs, 11 which fertilized. Overall, 15 eggs fertilzed and we are now waiting for our results on day 5 blastocyst stage, after which the remaining blastocysts will be biopsied and sent for PGD testing.
Northwestern Fertility Clinic is a large practice, which means you deal with lots of different people throughout the process, from multiple nurses, to schedulers, to financial advisors, to psychologists, to doctors who are on call the day of your procedures. It is not guaranteed your doctor will perform your retrievals or transfers. Overall, I had a positive experience with NFC, and with Dr. Barnes.
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Northwestern Fertility Clinic is a large practice, which means you deal with lots of different people throughout the process, from multiple nurses, to schedulers, to financial advisors, to psychologists, to doctors who are on call the day of your procedures. It is not guaranteed your doctor will perform your retrievals or transfers. Overall, I had a positive experience with NFC, and with Dr. Barnes. I am in the midst of my treatments still, so I am not able to speak to my results yet... that is still to be determined! Also, in the midst of my treatment, and after several appointments with Dr. Barnes, I received a letter from Northwestern letting me know that he was retiring. So, in the midst of my treatments, I was left without a doctor and had to switch to a different doctor in the practice. My husband and I were surprised that this was never mentioned to us during multiple appointments with Barnes or with the nurses. It seemed like something they should tell us, so we could've started the process with a different doctor verses being caught off guard. This was my biggest critique of working with the NW Fertility clinic thus far.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Dr. Barnes is now retired from Northwestern Fertility Clinic.
Describe the protocols Randall Barnes used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I took 300 units of Folistim and 150 units of Menopur for 5 days, and then started a daily shot of Ganirelix to prevent ovulation. Day 10 I took my trigger shot and went in 36 hours later for my ET. 7 eggs were retrieved, 4 fertilized. I also thawed my 18 frozen eggs, 11 which fertilized. Overall, 15 eggs fertilzed and we are now waiting for our results on day 5 blastocyst stage, after which the remaining blastocysts will be biopsied and sent for PGD testing.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic itself feels well organized considering the volume of patients they serve. At times I felt like it was a cattle call with the other women who were coming in for their routine early morning blood work and ultrasound appointments, but that comes with the territory when your'e working with a large clinic. Most of the time they got me in and out within 30 minutes for my morning appointments. Additionally, the clinic itself is a beautiful space, and the views overlooking lake michigan with soft music playing definitely make the experience more pleasant.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Morning appointments were an open window from 6:45-7:45am. Some mornings the wait was longer than others. My shortest appointment time was around 20 minutes, and my longest was 45 minutes.
Describe the costs associated with your care under Randall Barnes at Northwestern Fertility & Reproductive Medicine.
Luckily my insurance covers this process.
Describe Randall Barnes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
My doctor strongly steered us toward eSET, although I had my heart set on transferring 2 embryos. He explained that due to complications from multiples, the best practice now is to recommend an eSET.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
The two things that went wrong were: - No one told us that Dr. Barnes was retiring, and we ended up starting the process with him, only to be informed by letter that he was retiring. So, for part of my process I had no assigned physician. - I received information from one nurse that I couldn't start my IVF cycle because our PGD test wasn't ready. After reaching out to try to get in touch with my regular nurse and telling her we wanted to get started anyways, our regular nurse let us know that we could in fact get started. So there was around a 2 day window of a lot of dissapointment when we heard back from the first nurse that we couldn't get started, when in fact we could.
9
Doctor
Randall Barnes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 32
6 IUI
2 IVF
Other
Ashkenazi Jewish
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Bernardi is always patient with me as I ask her lots of questions and have plenty of anxiety around my situation. She is always upbeat and remains positive. She checks in on me when i'm not expecting it. When she says she will call or email, she always does. I don't have a negative thing to say about her. I can't express how happy I am that I switched to her after my 2nd miscarriage. She is very empathetic and caring.
[Northwestern's] Strength: Doctors are mostly all great, (don't know all, and there are ones I don't like). They have the best administrative people who check you in. They all know me by name and are the best part of the mornings. Weakness: With so many doctors on staff, your main doctor will not necessarily preform your procedures. I've encountered 1 doctor 2x who I didn't like. She performed my d&c and was not empathetic towards what I may be feeling. She also did my 2nd egg retrieval but was a little nicer. My own dr got to do my embryo transfer which I was very happy about. With so many nurses on staff you aren't assigned a primary nurse who knows you and your history without having to check your charts.
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi is an excellent doctor. She has very strong communication skills and she is always giving you all your options. She does research and it is obvious she thinks of you as a patient and human being, rather than just another number that comes in. Dr. Bernardi is always patient with me as I ask her lots of questions and have plenty of anxiety around my situation. She is always upbeat and remains positive. She checks in on me when i'm not expecting it. When she says she will call or email, she always does. I don't have a negative thing to say about her. I can't express how happy I am that I switched to her after my 2nd miscarriage. She is very empathetic and caring.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Don't be afraid to ask her anything. She is so nice and professional at the same time. I don't think she has a shock feature. She is very responsive to all your questions and concerns.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi went out of her way to ease my anxiety. I never felt like I was just another number to her, and continue to feel like she genuinely cares about me. She answers my emails at times as late as 10:30 at night. She calls to check up on me when she doesn't have to. During my first retrieval she popped by to wish me luck before I went under. She is always very thorough and ways all the options with me. She allowed me to send her as many emails as I wanted that went straight to her mailbox instead of the nurses pool.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
When I first met Dr. Bernardi, I had recently gone through my 2nd miscarriage. My original doctor wanted me to start IVF treatment as soon as my period came back. I wasn't comfortable with this so we asked for a 2nd opinion. After looking at my history Dr. Bernardi offered to do a recurrent loss panel. She told us that it wasn't necessary but she was curious if there could be a potential reason for the 2nd loss. It was her that figured out that I have APS. With this new diagnosis she thought since I got pregnant 2x already with just IUI that it could happen again. We agreed that my tolerance for IUI would be a 3 cycle limit. We tried 3 more IUI's and I didn't get pregnant. She was willing to do as many more as I wanted but I said I was done and wanted to move onto IVF. I'm young, only 31 so we thought I'd have a good response. I also have PCOS, so our first round she was very cautious about my medicine. I was on the lowest dosage of everything. We retrieved 11 eggs, 7 fertilized and only 3 made it to blast. Before we had the genetic results back, we talked with her and decided to do 1 more retrieval to get some back up embryos incase it didn't work, and also for our future since we wanted more than 1 kid. Our 2nd retrieval went extremely well, and Dr. Bernardi upped my meds just a little bit from 75, to 150. (She was still cautious). The 2nd time around we got 25 eggs, 22 mature, and 19 fertilized. 11 of them made it to blastocyst! Today we did a "fresh" transfer, but used a frozen embryo from our first cycle. I can't tell you if it worked or not yet, but I feel great about our potential!
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Dr. Bernardi has a set of 4-5 nurses that work with her. I do have a favorite nurse that is not on her team though. Nurse Amy Dorsey is my favorite nurse as she had been with me through all of my journey before seeing Dr. Bernardi. All of the nurses have been professional. I haven't encountered any nurse who wasn't really friendly and empathetic.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strength: Doctors are mostly all great, (don't know all, and there are ones I don't like). They have the best administrative people who check you in. They all know me by name and are the best part of the mornings. Weakness: With so many doctors on staff, your main doctor will not necessarily preform your procedures. I've encountered 1 doctor 2x who I didn't like. She performed my d&c and was not empathetic towards what I may be feeling. She also did my 2nd egg retrieval but was a little nicer. My own dr got to do my embryo transfer which I was very happy about. With so many nurses on staff you aren't assigned a primary nurse who knows you and your history without having to check your charts.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
The monitoring appointments are like a well oiled machine. They are efficient and are conscious that the women have to get to work. They started opening their doors as early at 6:45am to accommodate the morning rush.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
I don't really know everything. Our IUI's usually cost us about $30 because insurance covered it. Our first IVF cycle things were covered. Our IVF meds cost about $400 with insurance. PGS testing was done outside of our clinic so it cost 1795. There was also a $890 freezing fee. The 2nd round was 1/2 out of pocket since we maxed out our insurance. The egg retrieval was ~$5000. The transfer was ~$3500. The iVf meds were around ~$3000. Plus, the $890 freezing fee again.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We agreed that we would only do a single embryo transfer because of my age, and risk of doing multiple embryos. I already will have a high risk pregnancy due to having APS, so it didn't seem worth it put me at even more risk.
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
10
10
Age 33 - 35
5 IUI
1 IVF
Male Factor
Ashkenazi Jewish
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jared Robins was] willing to answer all questions, encouraged me to call his cell phone if he wasn't available...we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test...he did ICSI for the embryos, because of the low sperm count and motility.
monitoring [at Northwestern Medicine] was between 7-8:30. you were given a timeslot, but then were called to phlebotomy and ultrasound probably in the order of arrival, but not everyone arrived at once. weekends were more of a cattle call... we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I felt like Dr. Robins was accessible, friendly, and extremely knowledgeable. he answered all our questions and never made us feel like they were stupid questions. he was genuinely excited for our success when it occurred and did all our post-implantation ultrasounds before we graduated to the regular OB. shared data in frank, accessible ways and made me feel confident that his goal was the same as ours. When asked about things like acupuncture, he said "look, we want you to get pregnant as soon as possible. if there was any evidence that anything improves those odds, we'd make (strongly advise, provide in the clinic) you do it - of course because we want you to be successful, but also because our success as a practice relies on our success rates, so we're going to do whatever it takes for our own self-interest as well." that made me feel really confident that he was being open and honest with us, as well as knowing that we were both invested in our success. It's great for a doctor to want you to be happy, but I liked knowing that he felt like he had a professional stake in it as well.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
don't be afraid to ask all your questions - he'll give you the research behind why he's choosing a certain protocol
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
willing to answer all questions, encouraged me to call his cell phone if he wasn't available. was very thoughtful and careful during transfer. laughed at my jokes :)
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I was 34 at the time and we had male factor, with no indications/diagnosis that I should have any trouble. we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test. for the retrieval cycle, he used a long lupron protocol, which is his standard for a presumably healthy woman under 35. I used lupron, menopur, and follistim, at lower doses than a friend of mine who had diminished ovarian reserve but was also on the long lupron protocol. he did ICSI for the embryos, because of the low sperm count and motility. 13 eggs retrieved, 8 mature, 7 fertilized, 5 embryos (grade 1, which was the best) fresh transfer of a single embryo resulted in a negative pregnancy test frozen transfer of a single embryo (after sitting out a cycle to get my estrogen down) resulted in a live birth.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
monitoring was between 7-8:30. you were given a timeslot, but then were called to phlebotomy and ultrasound probably in the order of arrival, but not everyone arrived at once. weekends were more of a cattle call
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
He strongly recommended a single transfer due to my age and the quality of our embryos, since multiple pregnancies are riskier for both mom and babies. he told me "statistically, the embryos you have are going to be the number of babies they are going to be. if you transfer them in multiples vs single, it just speeds up the answer, but doesn't change it"
10
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
9
10
Age 37 - 39
5 IUI
Unexplained
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
If you need warm and fuzzy, you probably are best seeking out someone else...Dr. Kazer is very factual and does not mince words. He does show compassion, but he isn't a "warm and fuzzy" doctor. In my opinion, I really like that he is straightforward and factual. He says what needs to be said and lets you digest the information. He is happy to explain and answer questions and will not sugar-coat information. I trust him to provide me with the best fertility care.
While going through my IUI's [at Northwestern] there was a different nurse administering the sample each time. Now that I am going into IVF, I have a main point of contact that is in charge of my IVF program. All the nurses I have met and been treated by have been very professional, knowledgeable, and nice...They are a well oiled machine and are able to assist quite a few patients in a reasonable amount of time. They have early hours that are accessible to those who work an 8-5 schedule. It was also extremely nice that all things fertility (IUI, IVF, procedures, labs, etc..) were all located within the office.
How was your experience with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr. Kazer is very factual and does not mince words. He does show compassion, but he isn't a "warm and fuzzy" doctor. In my opinion, I really like that he is straightforward and factual. He says what needs to be said and lets you digest the information. He is happy to explain and answer questions and will not sugar-coat information. I trust him to provide me with the best fertility care.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
If you need warm and fuzzy, you probably are best seeking out someone else.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
We had a late D&E due to my cervix thinning out with twins. Dr. Kazer actually visited us while in the hospital to speak with us and let us know that we could expect future pregnancies to go better than the one that put us in the hospital. He also reached out to me after our loss to express his condolences.
Describe the protocols Ralph Kazer used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We got pregnant with twins initially with our first round of IUI with Clomid and Ovidrell. After we lost the babies, we tried IUI again for 4 rounds unsuccessfully. We are now about to start IVF.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Joyce Kane)
While going through my IUI's there was a different nurse administering the sample each time. Now that I am going into IVF, I have a main point of contact that is in charge of my IVF program. All the nurses I have met and been treated by have been very professional, knowledgeable, and nice.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Going to Northwestern downtown, it is expensive to park. The new area where the clinic is located, is gorgeous. The views are amazing. They are a well oiled machine and are able to assist quite a few patients in a reasonable amount of time. They have early hours that are accessible to those who work an 8-5 schedule. It was also extremely nice that all things fertility (IUI, IVF, procedures, labs, etc..) were all located within the office.
Describe the costs associated with your care under Ralph Kazer at Northwestern Fertility & Reproductive Medicine.
Most people in IL are able to get multiple rounds of IVF paid for, but unfortunately because I work for small company, I was not as luck. We have to pay $10,000 for the IVF treatment coming up. For each IUI, it was approximately $780. Medication is a separate cost which is about $4,500 for IVF and $150 for IUI.
Describe Ralph Kazer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We will only do single embryo transfer because of my history of a thinning cervix with twins. I completely agree with his strategy.
9
Doctor
Ralph Kazer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
10
9
Age 33 - 34
5 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Feinberg reviews all donors and emphasized that she is picky about choosing a donor, so we have the best chance for success...Dr. Feinberg is an excellent fertility doctor, and has gone through IVF herself, so she has a strong understanding of the process herself. I felt that her recommendations for treatment made sense and were realistic. After a few attempts at IVF and IUI, she recommended using donor eggs, which is the option we are currently pursuing. She let us take our time to get there, and was clear that this was absolutely our decision. She was patient with us as we got other opinions and wasn't pushy until we got to the place where we felt that we had exhausted all other options and were ready to move to donor egg.
In 2016, we did an IVF cycle [at Fertility Centers of Illinois] out of pocket (roughly $18,000)...Northwestern has great facilities both in the city and in Highland Park. Only Dr. Feinberg sees patients in Highland Park, so the office is pretty quiet, which is nice. The downtown office is busier and a few of the blood draw and ultrasound techs are not friendly, and a little friendliness goes a long way when you are getting poked in the arm and during a transvaginal ultrasound...I got to know Laura [nurse] after working with her for about a year. She was protective of Dr. Feinberg and if I had a question that Laura couldn't answer I would ask her to ask Dr. Feinberg. Sometimes I got an answer from the doctor, sometimes Laura said we had to make an appointment with the doctor, which was frustrating. I felt that she was on top of everything and didn't make any mistakes with my meds/appointments/instructions, which made me feel confident.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg is an excellent fertility doctor, and has gone through IVF herself, so she has a strong understanding of the process herself. I felt that her recommendations for treatment made sense and were realistic. After a few attempts at IVF and IUI, she recommended using donor eggs, which is the option we are currently pursuing. She let us take our time to get there, and was clear that this was absolutely our decision. She was patient with us as we got other opinions and wasn't pushy until we got to the place where we felt that we had exhausted all other options and were ready to move to donor egg. Dr. Feinberg reviews all donors and emphasized that she is picky about choosing a donor, so we have the best chance for success. I know Dr. Feinberg also works with women who want to freeze their eggs, and I've referred a few friends to her who are interested in this option. I've sought complementary treatment from many other professionals (acupuncturists, chiropractors, massage therapists, therapists) and all of them consistently say that Dr. Feinberg is the best. I'm hopeful that we will have success with donor eggs in the next few months with her.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg books up far in advance, so I recommend making a follow up appointment around when you know your next cycle will end, so you can meet with her to discuss a plan if pregnancy does not occur.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
My husband and I had periodic appointments with Dr. Feinberg at Northwestern at various points in treatment. We felt that she provided thorough information (and I ask a lot of questions) and spent good time with us. Her nurse that we worked with (Laura) was good about follow-through. I felt that our treatment plan was customized to us and not just a one-size-fits-all approach.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We did protocols for diminished ovarian reserve (DOR), using estrogen pill or patch priming and then microdose lupron. She gave me the highest dose of Menopur and Follistim, but I only produced a few eggs at 2 retrievals. We tried for a third round of IVF, but I wasn't responding, so we converted to IUI. Dr. Feinberg made it clear that IVF/IUI are not necessarily the best treatment for DOR, and trying on our own was a fine option and that treatment may not be help. I appreciated this perspective.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Laura Weppler)
I got to know Laura after working with her for about a year. She was protective of Dr. Feinberg and if I had a question that Laura couldn't answer I would ask her to ask Dr. Feinberg. Sometimes I got an answer from the doctor, sometimes Laura said we had to make an appointment with the doctor, which was frustrating. I felt that she was on top of everything and didn't make any mistakes with my meds/appointments/instructions, which made me feel confident.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern has great facilities both in the city and in Highland Park. Only Dr. Feinberg sees patients in Highland Park, so the office is pretty quiet, which is nice. The downtown office is busier and a few of the blood draw and ultrasound techs are not friendly, and a little friendliness goes a long way when you are getting poked in the arm and during a transvaginal ultrasound.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
In 2016, we did an IVF cycle out of pocket (roughly $18,000), In 2017 our round of IVF and a few IUIs were covered by insurance- thank god! It's ridiculously expensive.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
For our first transfer, we only had one egg to transfer. For the second transfer, we had 2 and we transferred both. Looking back, I think we should have frozen them and transferred one at a time in following months after my body had calmed down a bit. I was ok with possibly having twins, but with the perspective I have now, transferring one at a time is best for the baby and the mother. Dr. Feinberg has written about this here: http://garnetnews.com/2017/03/12/twins-not-necessarily-double-blessing/
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, 15 Eggs Frozen
9
9
Age 35 - 36
2 Egg Freezing
European
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt that Dr. Feinberg was interested in getting to know me as a person and in understanding what my goals were in the process...I went through two rounds of egg freezing (for "social reasons") and worked with Dr. Feinberg for both - the first was disappointing and the second a success... I would heartily recommend Dr. Feinberg to others; she is a fine physician who is kind, thoughtful, and truly cares about her patients... I learned that I certainly needed to be far more well-informed, a stronger advocate for myself and, in response, brought these concerns to Dr. Feinberg in our follow-up meeting. She was kind, human, thoughtful, and generous in response. She heard me out and owned that things should not have transpired as they did - while they cannot guarantee any specific outcome, they can keep patients informed along the way so that patients can make informed decisions about their care.
The clinic [Northwestern Medicine] is clean, high-tech, comfortable, and the staff are friendly and kind. It's factory of sorts but that comes with the territory/high patient numbers. The people that work there seem content and happy to be at work which goes a long way in my book...Every individual I worked with at the clinic was excellent but they have such a high number of patients that the process feels somewhat impersonal.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I went through two rounds of egg freezing (for "social reasons") and worked with Dr. Feinberg for both - the first was disappointing and the second a success. There is more below but I would heartily recommend Dr. Feinberg to others; she is a fine physician who is kind, thoughtful, and truly cares about her patients. The first round I felt like a cog in the wheel of the clinic (which has more to do with the clinic than Dr. Feinberg) and didn't feel I understood how things were progressing until the retrieval when I was informed that I only had a handful of possible eggs to retrieve (this conversation happened to be with the MD on rotation/doing procedures that day). While the nurse had been in touch with me after each of my morning blood draws/ultrasounds, I wasn't informed of the details of my progress (but also didn't know what I should be asking). I learned that I certainly needed to be far more well-informed, a stronger advocate for myself and, in response, brought these concerns to Dr. Feinberg in our follow-up meeting. She was kind, human, thoughtful, and generous in response. She heard me out and owned that things should not have transpired as they did - while they cannot guarantee any specific outcome, they can keep patients informed along the way so that patients can make informed decisions about their care. In response, Dr. Feinberg went to bat for me and the hospital subsidized a second round. I chose to work with Dr. Feinberg again and had a very good experience. Communication was fluid and consistent, the med regimen was tweaked, and the results were much improved. I was lucky to have Dr. Feinberg on rotation the day of my retrieval and we were able to celebrate a happy ending to a tough journey. She is lovely!
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I think this may have more to do with the clinic set-up than Dr. Feinberg but do your homework and be the polite albeit squeaky wheel so that you get the grease. While Dr. Feinberg is excellent at explaining things in plain english, the clinic is set up in a way that directs your communication towards the nursing staff rather than the physician. I had Dr. Feinberg's email and knew I could get in touch with her as needed but didn't know enough about what information was important the first time around to do so.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I felt that Dr. Feinberg was interested in getting to know me as a person and in understanding what my goals were in the process.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
Every individual I worked with at the clinic was excellent but they have such a high number of patients that the process feels somewhat impersonal. I don't think there are other local options that don't run into this issue so I wouldn't recommend making a decision based upon it.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is clean, high-tech, comfortable, and the staff are friendly and kind. It's factory of sorts but that comes with the territory/high patient numbers. The people that work there seem content and happy to be at work which goes a long way in my book.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Due to freezing eggs for "social reasons," this was fully out of pocket for me. The most useful people in terms of saving money were the Walgreens as well and in-house Northwestern pharmacists.
9
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources