Northwestern Fertility & Reproductive Medicine

13 doctors work here

Rated 7.3
Strongly recommend: 54%Neutral: 18%Don't recommend: 29%7.3
54% strongly recommend
125 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.7
7.7
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.4
8.4
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
5.9
5.9
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7
7
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,664
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
NPS
7.7
Average Doctor Score
Magdy Milad
Northwestern Fertility & Reproductive Medicine
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Edmond Confino
Northwestern Fertility & Reproductive Medicine
78% strongly recommend
6 Reviews
Rated 9.3
Strongly recommend: 78%Neutral: 22%9.3
Tarun Jain
Northwestern Fertility & Reproductive Medicine
73% strongly recommend
26 Reviews
Rated 9.1
Strongly recommend: 73%Neutral: 21%Don't recommend: 6%9.1
Kara Goldman
Northwestern Fertility & Reproductive Medicine
89% strongly recommend
7 Reviews
Rated 9
Strongly recommend: 89%Don't recommend: 11%9
Eve Feinberg
Northwestern Fertility & Reproductive Medicine
73% strongly recommend
50 Reviews
Rated 8.8
Strongly recommend: 73%Neutral: 15%Don't recommend: 12%8.8
Ralph Kazer
Northwestern Fertility & Reproductive Medicine
59% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 59%Neutral: 20%Don't recommend: 22%8.3
Lia Bernardi
Northwestern Fertility & Reproductive Medicine
74% strongly recommend
11 Reviews
Rated 7.9
Strongly recommend: 74%Don't recommend: 26%7.9
Helen Kim
Northwestern Fertility & Reproductive Medicine
30% strongly recommend
14 Reviews
Rated 6.9
Strongly recommend: 30%Neutral: 38%Don't recommend: 32%6.9
Emily Jungheim
Northwestern Fertility & Reproductive Medicine
51% strongly recommend
17 Reviews
Rated 6.7
Strongly recommend: 51%Neutral: 14%Don't recommend: 35%6.7
Randall Barnes
Northwestern Fertility & Reproductive Medicine
27% strongly recommend
8 Reviews
Rated 5.7
Strongly recommend: 27%Neutral: 27%Don't recommend: 45%5.7
Christina E. Boots
Northwestern Fertility & Reproductive Medicine
41% strongly recommend
11 Reviews
Rated 5.7
Strongly recommend: 41%Neutral: 13%Don't recommend: 46%5.7
Mary Ellen Pavone
Northwestern Fertility & Reproductive Medicine
38% strongly recommend
13 Reviews
Rated 5
Strongly recommend: 38%Neutral: 13%Don't recommend: 49%5
Serdar Bulun
Northwestern Fertility & Reproductive Medicine
strongly recommend
0 Reviews
Rated
Show 9 more

This clinic has 3 offices

Chicago
259 E. Erie St
Chicago, IL 60611
Highland Park
600 Central Ave
Highland Park, IL 60035
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
Show 1 more

69 patient reviews filtered by:

Clear Filters
2015 - 2017, Successful
NPS
10
NPS
10
Age 34 - 36
3 IUI
2 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
They [Northwestern Medicine] are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice...From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time...
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Don't be afraid to ask questions
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
He always knew all the details of my specific case when we spoke -- without needing to stare at my chart. He always personally called back when I left messages and never rushes me off the phone (or out of the room). It felt like he's even keep the conversation going intentionally so I could have time to remember and ask all my questions
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I don't recall the specifics. We did two fresh IVF cycles, the second resulting in a pregnancy. We just came back for a frozen cycle using PIO, Endometrin and Estrace, and I am currently pregnant.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Staci)
From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
They strongly encourage eSET when appropriate for the patient and explain the medical rationale behind it.
10
Doctor
Jared Robins
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
9
NPS
10
Age 34 - 35
1 IUI
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
1st of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Eve Feinberg] is very blunt and doesn’t sugar coat things- which I appreciated. She is also very realistic. She helped to set realistic expectations. Sometimes I wonder if we should have tried an additional cycle before moving to donor eggs but we could never afforded it.... Being DOR- I was pushed pretty hard with drugs. The first try at IVF resulted in 3 follicles so the cycles was converted to IUI. The second try only had two follicles- So we cancelled and did not do an IUI because later discovered a Male Factor. These cancellations saved us a lot of money.
The clinic [Northwestern Medicine- Chicago] is nice- clean, relatively friendly, etc. It seems to be a bit cheaper than many of the other Chicago clinics. Billing can be frustrating and I kept having to call and reiterate things, but they were going through some staffing changes. Plus, it is super close to public transit since it is downtown.... Stacey was my favorite- I don’t think she was a nurse but she did most of my appointments. (Saline sonograms, etc)
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is very blunt and doesn’t sugar coat things- which I appreciated. She is also very realistic. She helped to set realistic expectations. Sometimes I wonder if we should have tried an additional cycle before moving to donor eggs but we could never afforded it.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Her calendar fills up very quickly- so book now!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was very involved in my treatment and really listened to our needs.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Being DOR- I was pushed pretty hard with drugs. The first try at IVF resulted in 3 follicles so the cycles was converted to IUI. The second try only had two follicles- So we cancelled and did not do an IUI because later discovered a Male Factor. These cancellations saved us a lot of money.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Stacey was amazing!)
Stacey was my favorite- I don’t think she was a nurse but she did most of my appointments. (Saline sonograms, etc)
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is nice- clean, relatively friendly, etc. It seems to be a bit cheaper than many of the other Chicago clinics. Billing can be frustrating and I kept having to call and reiterate things, but they were going through some staffing changes. Plus, it is super close to public transit since it is downtown.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
I believe a full IVF cycle was around 10k-12k, plus meds.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We never reached this point.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
9
Doctor
Eve Feinberg
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
9
NPS
9
Age 33
1 Fertility Medications
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
We have only just begin working with Eve [Dr. Feinberg], but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care...She took the time to sit down with us and explain answers to questions, as well as being responsive to mychart messages in a timely fashion....
The clinic [Northwestern Medicine] is in a busy part of town and parking is expensive, but the office itself is beautiful, all staff are very friendly and professional, and the vibe is overall hopeful...The nurse was also very patient, informative, and responsive to questions/mychart communications promptly...We have only just begin working with Eve [Feinberg] , but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
We have only just begin working with Eve, but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Ask lots of questions.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She took the time to sit down with us and explain answers to questions, as well as being responsive to mychart messages in a timely fashion.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
The nurse was also very patient, informative, and responsive to questions/mychart communications promptly.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is in a busy part of town and parking is expensive, but the office itself is beautiful, all staff are very friendly and professional, and the vibe is overall hopeful.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
our insurance does not cover infertility treatment, so we are in the process of switching coverage to be able to get the treatment
9
Doctor
Eve Feinberg
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
7
NPS
9
Age 39
2 Fertility Medications
Poor Egg Quality
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.... I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention.... The clinic [Northwestern Medicine] was clean and very modern with up to date equipment.... They [the nurses] were organized and helpful in making sure your had follow-up appointments....
The clinic [Northwestern Medicine] was clean and very modern with up to date equipment.... They [the nurses] were organized and helpful in making sure your had follow-up appointments.... Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.... I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Be ready to go hard. She really is understanding.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I used progesterone, estradiol and prenatal vitamins for both FET.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
They were organized and helpful in making sure your had follow-up appointments.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was clean and very modern with up to date equipment.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
$2000 for out of pocket expenses.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She agreed to transfer 2.
7
Doctor
Eve Feinberg
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
NPS
8
NPS
9
Age 33 - 35
2 IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
I felt that the IVF Coordinators [at Northwestern Medicine's Fertility Clinic] could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday...The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Dr. Pavone is very intelligent and knows that data behind the most recent theories in fertility care. In being on this road for as long as we have, unfortunately, I've done a lot of reading and gotten A LOT of 'advice' from people who really think they understand fertility better than specialists. No matter what crazy thing I brought to Dr. Pavone, she always took time to discuss peer-reviewed literature and why something made sense or didn't make sense.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She has always taken the time to explain the ins and outs of our fertility care to both me and my husband and returned my calls promptly when she could (i.e. wasn't in the operating room or seeing other patients in clinic).
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I felt that the IVF Coordinators could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
I felt like this clinic is a well-oiled machine in the mornings. There are certainly some patients who complain a lot about having to do any waiting but I felt that if you got there somewhat early, you would get in and out in good time.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
Fortunately, our insurance has covered all of our procedures. We've only had to pay copays for procedures and medications.
8
Doctor
Mary Ellen Pavone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
0
NPS
9
Age 32 - 33
1 IUI
2 IVF
European
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Successful
She [Dr. Mary Ellen Pavone] was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, an
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor [Dr. Mary Ellen Pavone], but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, and one appointment after to check-in before she released us to an OBGYN. This was through 4 rounds of IVF, so it seemed like we didn't really know her or she us.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She is blunt, expect that. Come with questions if you care about the intricate details of your treatment.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She was very cold and didn't have a good bedside manner. At one point, I thought I had miscarried and went into the office for a checkup. We heard the heartbeat, but didn't know what it was - my husband had to ask to confirm that all looked OK, and she replied with a short, "yes". I started crying, and she didn't acknowledge it. It just seemed a bit callous and not the right response. I would have expected her to tell us as soon as she knew everything looked OK, and possibly to offer some reassuring words (or at least a tissue). In previous meetings, she had also been very short. She answered our questions, but seemed distant. I just figured that's how it was, until I met some of the other doctors who were way more understanding and empathetic (through appointments for embryo transfers and retrievals...it is just done by the doctor in the office that day, not necessarily your own doctor).
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I don't remember.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff was fine. Because of the way they were set up, you didn't really get to know any of them. They required only phone conversations or messages - no email. They also each worked on different days...so of the 3 nurses, one worked M,W,F and one worked T,W,Th, etc. It was hard to remember which worked when and each had separate lines, so if you needed to reach someone that day, it was annoying because if I called one that wasn't working that day, I would just have to call back and leave a message for another. They were responsive though and and usually called back within 4 hours.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor, but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It was kind of like a cattle call, but I actually liked how efficient it was.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
My insurance paid for it.
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She told us about SET and seemed to want us to choose that. We didn't, and she didn't seem to care. Although she didn't really seem to care about us, so it isn't that surprising.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
At any clinic, during the 1.5 years I was attending regularly, I would expect some random things to happen. Overall, the care was good and the "issues" weren't really big issues that affected my treatment in anyway.
0
Doctor
Mary Ellen Pavone
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
7
NPS
10
Age 36
3 IUI
1 IVF
Unexplained
European
Income $500K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Successful
I saw Dr. Barnes for our initial consult, IVF consult, egg retrieval, and then early pregnancy ultrasounds. He was great about answering my questions, even if I sent them through the portal. My monitoring visits were managed by sonographers, lab staff, and nurses.... I wish he'd talked with us more during our failed IUIs to see if we could change the protocols... For our IUIs we used clomid with an Ovidrel trigger. The first month we did 50mg of clomid on days 3-7, the second 100mg days 5-9, an the third 100mg days 3-7. Once we decided to move to IVF I started birth control for 21 days....
The nursing staff [Northwestern Med] was phenomenal, with the exception of one nurse. The IVF nurses were significantly more responsive and compassionate than the nurses who just handle IUI....Monitoring appointments take place between 7-7:45AM on weekdays and 8-8:30AM on weekends....The front desk staff is incredible, as well as the lab staff....Due to the large number of patients they see, it's easy to feel like "just a number" if you don't advocate for yourself.
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Dr. Barnes was great for our initial and IVF consults. He answered our questions clearly (and there were a lot!) and was prompt with follow-up questions I sent through the patient portal. I wish he'd talked with us more during our failed IUIs to see if we could change the protocols, but ultimately I think we would have ended up doing IVF anyway.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Advocate for yourself! Ask questions and make sure you are clear on answers.
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
I saw Dr. Barnes for our initial consult, IVF consult, egg retrieval, and then early pregnancy ultrasounds. He was great about answering my questions, even if I sent them through the portal. My monitoring visits were managed by sonographers, lab staff, and nurses. There are a lot of patients at this clinic, which can make you feel like a number, especially during early morning monitoring appointments. However, all of my nurses were wonderful about communicating with me directly and responding to my questions quickly.
Describe the protocols Randall Barnes used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
For our IUIs we used clomid with an Ovidrel trigger. The first month we did 50mg of clomid on days 3-7, the second 100mg days 5-9, an the third 100mg days 3-7. Once we decided to move to IVF I started birth control for 21 days. On day 15 I added 10 units of Lupron, which I stayed on through my stimulation phase. I began 150 units of Follistim and 150 units of Menopur on day 2 of my cycle. From there I stayed on the same dose for 13 days, along with the 10 units of Follistim. On day 13 I decreased the Lupron to 5 units and added the Ovidrel trigger. Egg retrieval was scheduled for day 15. 12 eggs were retrieved, with 11 being mature. 8 fertilized normally with ICSI. On day 3 we went in for transfer and still had 8 growing. We transferred two 8-cell embryos and on day 6 two were still growing and were then frozen. I tested positive 7 days after my transfer and had my beta 10 days post transfer. A week and a half after my positive beta I went in for an ultrasound where we saw one gestational sac; a week later we saw one fetus and the heartbeat. Our daughter was born in February 2017 at full term.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff was phenomenal, with the exception of one nurse. The IVF nurses were significantly more responsive and compassionate than the nurses who just handle IUI.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths: Academic institution, good results, high quality, seamless process (runs like a well-oiled machine). The front desk staff is incredible, as well as the lab staff. They're always cheery and friendly, which is helpful during a stressful time. Weakness: Due to the large number of patients they see, it's easy to feel like "just a number" if you don't advocate for yourself. The early morning monitoring appointments are great for working women, but it can sometimes feel like you're being shuffled from lab to ultrasound and then waiting for a nurse to meet with you or contact you (for IVF they would call me later that morning). Above all, advocate for yourself. Do not be afraid to ask questions or push for a specific protocol if you think it will help.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Monitoring appointments take place between 7-7:45AM on weekdays and 8-8:30AM on weekends. Only once was there a line out the door in the five months I worked with this clinic. The other mornings it was a breeze to check in, wait to be called for lab/ultrasound, meet with nurse (for IUI only), and then make a new appointment or head to work to wait for more information pending lab results (IVF). It's a well oiled machine.
Describe the costs associated with your care under Randall Barnes at Northwestern Fertility & Reproductive Medicine.
I don't remember the exact numbers, but I think our meds were around $2700 (with insurance) and most of our procedures were covered by insurance. In the end I think we spent around $2K toward procedures, including embryo freezing, which was not covered by my insurance.
Describe Randall Barnes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Barnes pushed SET and advised against transferring multiple embryos. We felt more comfortable with two and we were OK with the possibility of multiples. He was out of the office the day of the transfer and his chief, Dr. Jared Robins, did our transfer with one of the fellows (Dr. Okeigwe). Dr. Robins suggested transferring two embryos based on quality and my age. Be advised that Dr. Barnes will try to push you toward SET.
7
Doctor
Randall Barnes
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015 - 2016, Unknown Success
NPS
8
NPS
9
Age 42 - 43
Donor Eggs
Uterine Fibroids
Income $50K - $99K
Sales Representative
2nd of 3 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Robins is very knowledgable and blunt with his opinions. He only uses methods that have a lot of supportive data, which is ok but also seems rigid when what we have tried did not work....I wish he was more decisive with what approach to take instead of me having to do my own research and then ask him if we can try different methods. I want Dr. Robins to be more of a leader in my care and not be closed off to other methods as long as there is no harm to myself or my pregnancy.
[Northwest Fertility] is nice and had a brand new office. The front desk staff is friendly and helpful. The phlebotomists are warm and make you feel comfortable. The ultrasound techs are ok. But since I've been with Dr. Robins he has performed all of my scans. The embryologists are very knowledgeable and have always returned my calls to discuss my frozen embryos. The billing rep Jenni is reliable and helpful and friendly. The clinic psychologist is very respectful and knowledgable about infertility treatment.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Dr. Robins is very knowledgable and blunt with his opinions. He only uses methods that have a lot of supportive data, which is ok but also seems rigid when what we have tried did not work. He returns my calls and welcomes me to call him on his cell phone. I wish he was more decisive with what approach to take instead of me having to do my own research and then ask him if we can try different methods. I want Dr. Robins to be more of a leader in my care and not be closed off to other methods as long as there is no harm to myself or my pregnancy.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Be clear and direct because he can ramble off his thoughts when answering your questions and the you leave the coversation feeling like you never got an answer
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Dr. Robins was my third dr. He was my second dr at Northwestern. He looked at my history and thought outside of the box to Taylor a protocol that worked for me.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
My main issue was scar tissue in the uterine cavity and developing a thick uterine lining. Dr. Robins put me on Lupron and estrogen patches leading up to transfer and the results were good each cycle.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Deb And Joyce )
My original nurse left the clinic in May of 2015. The other nurse I felt comfortable with is compassionate and is helpful most times.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is nice and had a brand new office. The front desk staff is friendly and helpful. The phlebotomists are warm and make you feel comfortable. The ultrasound techs are ok. But since I've been with Dr. Robins he has performed all of my scans. The embryologists are very knowledgeable and have always returned my calls to discuss my frozen embryos. The billing rep Jenni is reliable and helpful and friendly. The clinic psychologist is very respectful and knowledgable about infertility treatment.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
Donor cycle was roughly $16,000 IUI was covered by insurance. Frozen embryo transfers were between $5-$6k hysteroscopies laparoscopy HSG MRI were all covered by insurance.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
During a cycle for frozen embryo transfer. I was with Dr. Madgy Milad. I have a known history for early ovulation and Dr. Milad failed to acknowledge that fact. My cycle had to be canceled.
8
Doctor
Jared Robins
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016, Successful
NPS
9
NPS
10
Age 29
3 IUI
1 IVF
Male Factor
PCOS
European
Ashkenazi Jewish
Income $50K - $99K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Felt like he [Dr. Jared Robins] cared. Was very personable. Returned calls in a timely manner...First did workup, established that I had PCOS and my husband had a low sperm count. Once we had these results, immediately started me on femara for ovulation regulation, and started IUIs to increase the chances of husband's sperm getting to egg. Unfortunately we had no pregnancies after 3 IUIs. Once we had tried IUI 3 times we advanced to IVF (which Dr. Robins said we would likely need from the get-go, though he was pleased w/ my response to femara and my husbands counts so he felt several trials of IUI were appropriate). For IVF I was started on Menopur and Cetrotide, which I responded well to. Used ovidrel once the eggs were ready. Also as Dr. Robins predicted, I responded very well to low doses of these medications. We became pregnant with a single embryo fresh transfer at 5 days. We still have 3 frozen embryos in the clinic.
[Northwestern's] Strengths - well located, clean and gorgeous. Excellent nursing and doctor staff. Weaknesses - dealt with some billing errors which were slow to be corrected, sometimes waiting room staff could be a little ornery (which I can hardly blame them for, dealing with 10s to 100s of anxious ladies a day)....The way the clinic is run, you will not see Dr. Robins too often, but he is overseeing your care. He is blunt but honest and will work to get you the results you desire. He has a huge knowledge base and always makes you feel as if you are in good hands.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I felt Dr. Robins was very candid and honest with me, which I appreciated. He felt our prognosis was good, which made me feel hopeful. Though I did not see him as often as I saw other providers in his clinic, he always responded to calls promptly when I wanted to speak with him and made me feel cared for.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
The way the clinic is run, you will not see Dr. Robins too often, but he is overseeing your care. He is blunt but honest and will work to get you the results you desire. He has a huge knowledge base and always makes you feel as if you are in good hands.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Felt like he cared. Was very personable. Returned calls in a timely manner.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
First did workup, established that I had PCOS and my husband had a low sperm count. Once we had these results, immediately started me on femara for ovulation regulation, and started IUIs to increase the chances of husband's sperm getting to egg. Unfortunately we had no pregnancies after 3 IUIs. Once we had tried IUI 3 times we advanced to IVF (which Dr. Robins said we would likely need from the get-go, though he was pleased w/ my response to femara and my husbands counts so he felt several trials of IUI were appropriate). For IVF I was started on Menopur and Cetrotide, which I responded well to. Used ovidrel once the eggs were ready. Also as Dr. Robins predicted, I responded very well to low doses of these medications. We became pregnant with a single embryo fresh transfer at 5 days. We still have 3 frozen embryos in the clinic.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nurses were fabulous. They were compassionate and kind and prompt with responding. They never let questions go unanswered. It was a bit harder to get a hold of the IVF nurse, though I think she was extremely busy, and she always got in touch within a reasonable amount of time.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths - well located, clean and gorgeous. Excellent nursing and doctor staff. Weaknesses - dealt with some billing errors which were slow to be corrected, sometimes waiting room staff could be a little ornery (which I can hardly blame them for, dealing with 10s to 100s of anxious ladies a day).
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It was a bit of a cattle call experience, though there are so many u/s techs that generally the wait was pretty short.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
Costs were minimal, was largely covered by insurance, with copays. Overall I think we spent under $2000 (several things werent covered, ie embryo freezing)
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
On several occasions nurses forgot to put in orders for labs, prescriptions and appointments, but these were quickly corrected once I or a lab tech noticed the mistake. All were easily rectified. No treatments were ever cancelled or messed up due to one of these small errors.
9
Doctor
Jared Robins
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016, Successful
NPS
10
NPS
10
Age 29
3 Fertility Medications
PCOS
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect...I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
It really was just that sometimes the nurses [at Northwestern] didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though...The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Fertility & Reproductive Medicine?
You might get pregnant sooner than you expect!
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Sometimes nurses didn't seem to know where I was at on the schedule
Describe the protocols Randall Barnes used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They were incredibly sweet and kind, but I found that sometimes they gave information that conflicted with what Dr. Barnes or other nurses had said.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
Describe the costs associated with your care under Randall Barnes at Northwestern Fertility & Reproductive Medicine.
I don't remember
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
It really was just that sometimes the nurses didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though.
10
Doctor
Randall Barnes
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2016, Successful
NPS
10
NPS
10
Age 30
2 IUI
Anovulation
Ashkenazi Jewish
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Confino is...] Extremely warm and kind. when things were not clear he made sure to call me himself and spent 45 minutes on the phone with me...Dr Confino is one of the warmest and kindest doctors. He is very personable and has a hilarious sense of humor. During difficult times it was such an asset to have a doctor like him...
My only criticism of the [Northwestern Med] clinic which I told them as well was that I felt like I felll through the cracks one weekend. You don't have a nurse who is reviewing your file and is in charge of you. . They said they were working towards a system like that...Be assertive and ask questions as you are seen by the nurses routinely and they don't always explain the whole picture...
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr Confino is one of the warmest and kindest doctors. He is very personable and has a hilarious sense of humor. During difficult times it was such an asset to have a doctor like him
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Be assertive and ask questions as you are seen by the nurses routinely and they don't always explain the whole picture
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Extremely warm and kind. when things were not clear he made sure to call me himself and spent 45 minutes on the phone with me
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
My only criticism of the clinic which I told them as well was that I felt like I felll through the cracks one weekend. You don't have a nurse who is reviewing your file and is in charge of you. . They said they were working towards a system like that
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
7
NPS
10
Age 34
2 IVF
Male Factor
PCOS
European
Income $100K - $199K
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
...he [Dr. Confino] diagnosed me with PCOS, which I thought I had for about a year, and then when I saw another doctor at Northwestern I found I never actually had it...He has a wonderful reputation but due to his accent I couldn't understand a lot of what he was saying, especially on the telephone...Make sure his nurse is there so she can repeat anything that you didn't understand...
Northwestern didn't have the long lines in the morning that FCI had, which I know friends described as more of a cattle call. Since they moved to a new office everything had been great...My insurance was very good and covered a good portion of expenses related to IVF...[nurse] Joyce was always compassionate when we received negative results, and remembered my husband and I specifically when a year later we achieved positive results....
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He has a wonderful reputation but due to his accent I couldn't understand a lot of what he was saying, especially on the telephone.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Make sure his nurse is there so she can repeat anything that you didn't understand.
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
he diagnosed me with PCOS, which I thought I had for about a year, and then when I saw another doctor at Northwestern I found I never actually had it.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Joyce)
Joyce was always compassionate when we received negative results, and remembered my husband and I specifically when a year later we achieved positive results.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern didn't have the long lines in the morning that FCI had, which I know friends described as more of a cattle call. Since they moved to a new office everything had been great.
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
My insurance was very good and covered a good portion of expenses related to IVF.
7
Doctor
Edmond Confino
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 34
1 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Edmond Confino] was really personal, he tried to make jokes and make me feel good/comfortable. He would call personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.) He was positive/optimistic but at the same time tried to be realistic.
All staff at NM [Northwestern Medicine] were great, they were compassion and very helpful with giving all information and test descriptions. They made me feel really comfortable. We also had Dr Molly Moverick on our team (she was working together with Dr Confino). She was great!!!...I think the clinic is great! It was easy to schedule all tests and procedures. They were really flexible with timing. I could see results pretty fast on my online account (which was great as well.)
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was really personal, he tried to make jokes and make me feel good/comfortable. He would call personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.) He was positive/optimistic but at the same time tried to be realistic.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Talk to your doctor; tell him your preference; work together as a team...
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was really personal, he tried to make jokes and make me feel good. He called personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.)
Describe the protocols Edmond Confino used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had some blood work done first; then they checked my tubes and uterus to make sure I didn't have any issues there. I wanted to try first anything possible without hormones/drugs. So Doctor understood and worked with me. We did our first IUI without any hormones and it worked from the first time.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: I don't remember her name)
All staff at NM were great, they were compassion and very helpful with giving all information and test descriptions. They made me feel really comfortable. We also had Dr Molly Moverick on our team (she was working together with Dr Confino). She was great!!!
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I think the clinic is great! It was easy to schedule all tests and procedures. They were really flexible with timing. I could see results pretty fast on my online account (which was great as well.)
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
I don't remember plus my health insurance covers most of it
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2014, Successful
NPS
10
NPS
10
Age 28 - 31
1 IUI
1 IVF
1 Egg Freezing
Anovulation
Unexplained
European
Income $500K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Kazer was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
Dr Kazer [at Northwestern Fertility] was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
How was your experience with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr Kazer was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Totally trust him. He knows what he is doing.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr Kazer was very upfront medically while being very caring compassionate and funny.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They always asked you to call them anytime to talk about anything.
10
Doctor
Ralph Kazer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2011 - 2012, Successful
NPS
10
NPS
10
Age 40 - 41
3 IVF
Male Factor
Unexplained
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Ralph Kazer] cares but doesn't sugar coat anything which I like...He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful...I had to do injections anf daily blood draws then use progesterone to keep levels high
He [Dr. Ralph Kazer] cares but doesn't sugar coat anything which I like...He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful...I had to do injections anf daily blood draws then use progesterone to keep levels high
How was your experience with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Ask as many questions as you. Red to feel comfortable about the process
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
He cares but doesn't sugar coat anything which I like
Describe the protocols Ralph Kazer used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had to do injections anf daily blood draws then use progesterone to keep levels high
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Very nice clean and helpful staff
10
Doctor
Ralph Kazer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2005 - 2011, Successful
NPS
10
NPS
10
Age 34 - 40
4 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Kazer was attentive and approachable. He communicated regularly and clearly. He was kind and patient with my husband and me...Dr. Kazer was kind and compassionate. He was upfront with all information clearly set objectives. He was confident and professional while maintaining a good bedside manner. He always returned phone calls and called with test results himself...I have referred Dr. Kazer to several other friends who are experiencing problems conceiving.
The clinic [Northwestern Med] was downtown so convenient with parking available. The timing for visits made it possible for me to receive treatments, go for tests, bloodwork, ultrasounds and still go to work...The nurses were so friendly. With the multiple visits, they were always so friendly and kind. They seemed like friends by the time the process was over...We needed to pay for freezing and testing sperm. We needed to pay with co-pays for hormone pills and injections.
How was your experience with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr. Kazer was kind and compassionate. He was upfront with all information clearly set objectives. He was confident and professional while maintaining a good bedside manner. He always returned phone calls and called with test results himself.
What's one piece of advice would you give a prospective patient of Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Make an appointment with him. He knows his profession and is an amazing doctor.
During treatment, were you treated like a number or a human with Ralph Kazer at Northwestern Fertility & Reproductive Medicine?
Dr. Kazer was attentive and approachable. He communicated regularly and clearly. He was kind and patient with my husband and me. I have referred Dr. Kazer to several other friends who are experiencing problems conceiving.
Describe the protocols Ralph Kazer used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
With my son, we used clomid first to stimulate growth. We then moved on to IUI. Again we used clomid and injections to release the eggs. We had 3 IUI resulting in 1 single successful pregnancy. When I went back to see Dr. Kazer to conceive again, we went directly to IUI. Clomid and an injection to release eggs. After one failed IUI, we began the IVF process. I cannot remember the drug names. I used some hormonal injections to grow eggs. We did the retrieval and progesterone shots following. I had 2 single transfers of embryos and then transferred 2 embryos resulting in multiple(twin) pregnancy.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nurses were so friendly. With the multiple visits, they were always so friendly and kind. They seemed like friends by the time the process was over.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was downtown so convenient with parking available. The timing for visits made it possible for me to receive treatments, go for tests, bloodwork, ultrasounds and still go to work.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It was very efficient. Hours of availability made the process easier.
Describe the costs associated with your care under Ralph Kazer at Northwestern Fertility & Reproductive Medicine.
My insurance covered most everything. We needed to pay for freezing and testing sperm. We needed to pay with co-pays for hormone pills and injections.
Describe Ralph Kazer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Kazer gave me the choice for the eSET and then recommended the multiple embryo transfer when the 2 eSET were unsuccessful
10
Doctor
Ralph Kazer
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2010 - 2011, Successful
NPS
10
NPS
10
Age 40 - 41
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My friend recommend Dr. Confino after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care....Dr. Confino was kind and caring. He is extremely knowledgeable.
My friend recommend Dr. Confino [at Northwestern] after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care....Dr. Confino was kind and caring. He is extremely knowledgeable.
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr. Confino was kind and caring. He is extremely knowleable.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He is very funny. During my egg transfer(I was a little stress out) he made everyone in the room laugh.
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
My friend recommend Dr. Confino after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They explained everything very well and answered all my questions
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2003 - 2010, Successful
NPS
10
NPS
10
Age 35 - 42
3 IVF
Donor Eggs
Endometriosis
Poor Egg Quality
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr Edmond Confino] took the time at the begin to explain the journey and was willing to move quickly to assisted process given our time trying and age. I adore his candor which included spending time to explain the steps and the odds of success. He was realistic while being optimistic too.
Loved that [Norwthestern Fertility] was a larger group with many care members. It was also close to my work so I could go for check ins during lunch or before work. Additionally the weekend hours were great for ultrasound check ins...As a strength for me was [Dr Confino's] complete candor. I can see how if you wanted more care that his style may not blend. It was ideal for us. There were times that another doctor did a transfer but at that point I was confident in the full team and saw no issue with using another team member.
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
As a strength for me was his complete candor. I can see how if you wanted more care that his style may not blend. It was ideal for us. There were times that another doctor did a transfer but at that point I was confident in the full team and saw no issue with using another team member.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Ask how many Confino babies there are - so many.... If you don't like direct, use another doctor. If you are mater a fact he's a super fit.
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He took the time at the begin to explain the journey and was willing to move quickly to assisted process given our time trying and age. I adore his candor which included spending time to explain the steps and the odds of success. He was realistic while being optimistic too.
Describe the protocols Edmond Confino used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We started with oral meds to stimulate ovulation results. We quickly detected a cyst on an ovary that was going to be drained. Upon consult with another doctor there was concern of cancer. It was removed via laperscopic surgery when Stage 4 endometrious was discovered. That accelerated treatment after healing into IVF. One IVF process was successful for a couple weeks before miscarriage. We then took time under medical process to suppress my system (mini-menopause) so we might have a better shot at the next round of IVF. That healing and suppressing journey added time. From there we tried one more time on IVF and just could not produce viable eggs that could sustain. This far into the journey we were open to the idea of egg donation. We interviewed two companies and begin that new journey. Our first donor was rejected by the clinic on the day of extraction because she admitted to smoking. We were heart broken and had to start over. We would have used her eggs but the clinic has strict expectations. Our next donor and implantation was success - 2 in and 2 out.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
I became very familiar with my care coordinator/nurse. She had to deliver bad news to me on several occasions. She was available, called when she said and was compassionate when the news was bad and excited for me when it was moving in the right direction.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Loved that is was a larger group with many care members. It was also close to my work so I could go for check ins during lunch or before work. Additionally the weekend hours were great for ultrasound check ins.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It was handled very efficiently in my opinion
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
Don't really recall. It was very expensive and by the time we hit the 3rd round we were at the ceiling of our coverage. They enabled me to turn in my unused meds as a credit towards the donor process.
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Successful
NPS
10
NPS
10
1 IUI
Ashkenazi Jewish
Income $100K - $199K
Sales Representative
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr. Confino has been doing this a long time and is very well respected in his field. As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Ask questions and be prepared to hear the truth. He told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was very caring and really wonderful. He was very blunt about my age and the likelihood of a pregnancy. I felt like I was in great hands from the start.
Describe the protocols Edmond Confino used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
It was 16 years ago but I do remember a little bit. As I was only allowed to purchase four vials of donor sperm from the donor I selected, I wanted to follow all the rules. The plan was to do one insemination with without drugs, one month with clomid and then two the last month with clomid or another drug. I went in for an ultrasound on day ?, had an injection of profasi and came back a day or two later for the IUI. I went on to have a perfect pregnancy and healthy baby
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I just remember all the nurses being very nice.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I am a big fan of Northwestern and think the clinic was well run and would recommend them.
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
It was in 2000 but my GUESS is that the consults, ultrasound and IUI were around $4500
10
Doctor
Edmond Confino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5