Northwestern Fertility & Reproductive Medicine

13 doctors work here

Rated 7.6
Strongly recommend: 55%Neutral: 20%Don't recommend: 25%7.6
55% strongly recommend
123 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,664
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
13 doctors work here
7.8
Average Doctor Score
Magdy Milad
Northwestern Fertility & Reproductive Medicine
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Edmond Confino
Northwestern Fertility & Reproductive Medicine
78% strongly recommend
6 Reviews
Rated 9.3
Strongly recommend: 78%Neutral: 22%9.3
Kara Goldman
Northwestern Fertility & Reproductive Medicine
91% strongly recommend
7 Reviews
Rated 9.2
Strongly recommend: 91%Don't recommend: 9%9.2
Tarun Jain
Northwestern Fertility & Reproductive Medicine
72% strongly recommend
26 Reviews
Rated 9.1
Strongly recommend: 72%Neutral: 21%Don't recommend: 8%9.1
Eve Feinberg
Northwestern Fertility & Reproductive Medicine
74% strongly recommend
50 Reviews
Rated 8.9
Strongly recommend: 74%Neutral: 15%Don't recommend: 11%8.9
Ralph Kazer
Northwestern Fertility & Reproductive Medicine
59% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 59%Neutral: 20%Don't recommend: 22%8.3
Lia Bernardi
Northwestern Fertility & Reproductive Medicine
74% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 74%Don't recommend: 26%8.1
Emily Jungheim
Northwestern Fertility & Reproductive Medicine
63% strongly recommend
16 Reviews
Rated 7.8
Strongly recommend: 63%Neutral: 17%Don't recommend: 20%7.8
Helen Kim
Northwestern Fertility & Reproductive Medicine
31% strongly recommend
14 Reviews
Rated 6.8
Strongly recommend: 31%Neutral: 35%Don't recommend: 34%6.8
Christina E. Boots
Northwestern Fertility & Reproductive Medicine
44% strongly recommend
11 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 18%Don't recommend: 38%6.2
Randall Barnes
Northwestern Fertility & Reproductive Medicine
27% strongly recommend
8 Reviews
Rated 5.7
Strongly recommend: 27%Neutral: 27%Don't recommend: 45%5.7
Mary Ellen Pavone
Northwestern Fertility & Reproductive Medicine
34% strongly recommend
12 Reviews
Rated 4.6
Strongly recommend: 34%Neutral: 14%Don't recommend: 52%4.6
Serdar Bulun
Northwestern Fertility & Reproductive Medicine
strongly recommend
0 Reviews
Rated
Show 9 more

This clinic has 3 offices

Chicago
259 E. Erie St
Chicago, IL 60611
312-695-7269
Highland Park
600 Central Ave
Highland Park, IL 60035
847.535.8700
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
630-545-3766
Show 1 more

123 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 27 - 28
Other
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband and I are people that like to just get to the point, Dr. Robins was always incredibly informative and was to the point without seeming like he was insensitive to our situation. He had confidence in what he was doing that gave us peace of mind. ... I am in the medical field, and he never spoke to me like I didn't understand what was going on. He never made us feel like he was in a rush (even if he was). He answered every single question with us that we had and always takes his time to make sure we felt prepared for the next steps.
They [Northwestern Medicine] are highly organized, clean, and prompt. You can always get a hold of someone during office hours, and if they are tied up, they are prompt in a response to you. I can't think of any weaknesses at this time. ... They [nurses] are the ones that help me coordinate medication, do the day to day communication on treatment plans. They are prompt in their responses and always helpful.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
My husband and I are people that like to just get to the point, Dr. Robins was always incredibly informative and was to the point without seeming like he was insensitive to our situation. He had confidence in what he was doing that gave us peace of mind.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Trust the process, knowing that you are in good hands.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I am in the medical field, and he never spoke to me like I didn't understand what was going on. He never made us feel like he was in a rush (even if he was). He answered every single question with us that we had and always takes his time to make sure we felt prepared for the next steps.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We have only had a plethora of testing done at this point, we have not yet moved forward with IVF cycles at this point.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Christine)
They are the ones that help me coordinate medication, do the day to day communication on treatment plans. They are prompt in their responses and always helpful.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They are highly organized, clean, and prompt. You can always get a hold of someone during office hours, and if they are tied up, they are prompt in a response to you. I can't think of any weaknesses at this time.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
All I can remember is IVF is approximately 10,000 out of pocket- not including medications.
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
He firmly believes in only transferring one embryo to avoid complications.
10
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 34
1 IVF
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Bernardi always remembered everything about my case and was so compassionate. She would frequently call me if something came up and didn’t only rely on her nurses to share sensitive information. I always feel completely taken care of when I meet with her or talk to her and know she’s doing everything in her power to help me have a successful pregnancy.
They [Northwestern Medicine] are a well oiled machine which I personally appreciated since you have to go in so often and they are very good at keeping their wait times down for the most part. I never felt rushed when I was in the room with a doctor or nurse. Cons- your doctor doesn’t necessarily do all of your procedures. ... I had 100% insurance coverage for everything except PGS testing which ended up being about $4000 total
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr Bernardi always remembered everything about my case and was so compassionate. She would frequently call me if something came up and didn’t only rely on her nurses to share sensitive information. I always feel completely taken care of when I meet with her or talk to her and know she’s doing everything in her power to help me have a successful pregnancy.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Make sure you get her as your doctor!
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr Bernardi is the most caring and compassionate doctor I’ve ever had. She always takes the time to make me feel like she’s a partner in this with me and my husband.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IVF
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strength- they are at the cutting edge of all new treatments so I always feel confident in their suggestions or advice. They are a well oiled machine which I personally appreciated since you have to go in so often and they are very good at keeping their wait times down for the most part. I never felt rushed when I was in the room with a doctor or nurse. Cons- your doctor doesn’t necessarily do all of your procedures. While I absolutely love Dr Bernardi I haven’t loved the other doctors in the practice and wish she could be the one doing everything for me.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
I had 100% insurance coverage for everything except PGS testing which ended up being about $4000 total
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We are only doing single embryo transfers
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 26
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
East Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Feinberg has been extremely personable and honest ... We went to her for a third opinion and she informed us that with my condition, she always counsels patients that there is a 5% chance of pregnancy. She then told us to go through with our plans for donor egg and frozen embryo transfer. I felt like she was truthful in her advice and we appreciated her opinion and compassion. She seems very experienced New Patient Advice
Strengths-the mychart app, getting called back as requested Weaknesses-no education on medications for FET. Only one message saying when to start and stop meds. Was not made aware of time of FET until 2 days prior. Made it very hard to schedule .... Christine was easily reachable by NM MyChart app. ... She [Dr. Feinberg] highly recommended single embryo transfer. This was our first attempt.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
We had a pregnancy leading to a miscarriage when we were told pregnancy was not possible by other physicians. We went to her for a third opinion and she informed us that with my condition, she always counsels patients that there is a 5% chance of pregnancy. She then told us to go through with our plans for donor egg and frozen embryo transfer. I felt like she was truthful in her advice and we appreciated her opinion and compassion. She seems very experienced
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She will not sugar coat anything.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr Feinberg has been extremely personable and honest
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Labs, saline ultrasound to see if your uterine lining is prepared, adjust estrace and prometrium doses to have a period, baseline appointment, begin 2 week course of 4mg estrace 2x/day, mid cycle appointment to ensure uterine lining is &gt;7mm thick aNd progesterone indicates no ovulation, 6 day course of PIO injections as well as endometrin vaginal suppositories, doxycycline 2 days before FET and 2 days after. Transfer day 6th day of injections. 8 day wait for blood HCG pregnancy test.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Christine Gaedele)
Christine was easily reachable by NM MyChart app.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths-the mychart app, getting called back as requested Weaknesses-no education on medications for FET. Only one message saying when to start and stop meds. Was not made aware of time of FET until 2 days prior. Made it very hard to schedule
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Nothing particular to this physician.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She highly recommended single embryo transfer. This was our first attempt.
8
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2019, Successful
10
10
Age 32 - 34
3 IUI
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $200K - $499K
Architect
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Boots] did a wonderful job of explaining the process through drawings diagrams. She seemed sympathetic to the struggle we had been through and helped me clearly understand what my options were in a human way rather than using so much medical jargon that I may not have understood. She personally called when transfers didn’t work and helped me think through the next steps.
The clinic employees are always friendly and warm. The hours were helpful being that you could come in before work when it was convenient for you. The clinic separated non-pregnant patients from pregnant patients and I always appreciated that because seeing a pregnant person during my infertility struggles was difficult. ... Nurse Kelsey always called to deliver news, and even when it was bad, She was straight to the point, and she was compassionate. Kelsey always gave clear directions through my chart and quickly responded to questions.
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr Boots was a wonderful, caring doctor. From our first visit she made us feel comfortable and made us feel heard. She used diagrams to help explain the process and answered all the questions we had. Our journey felt slow at times and not everything worked successfully, but Dr Boots was available to answer questions, always called to talk through solutions, and helped me understand next steps.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
She did a wonderful job of explaining the process through drawings diagrams. She seemed sympathetic to the struggle we had been through and helped me clearly understand what my options were in a human way rather than using so much medical jargon that I may not have understood. She personally called when transfers didn’t work and helped me think through the next steps.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kelsey)
Nurse Kelsey always called to deliver news, and even when it was bad, She was straight to the point, and she was compassionate. Kelsey always gave clear directions through my chart and quickly responded to questions.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic employees are always friendly and warm. The hours were helpful being that you could come in before work when it was convenient for you. The clinic separated non-pregnant patients from pregnant patients and I always appreciated that because seeing a pregnant person during my infertility struggles was difficult.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr Boots would only do a single embryo transfer for my age category given that I had previously become pregnant.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
9
10
Age 33 - 34
3 IUI
3 IVF
Endometriosis
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We tried several different strategies over the course of our treatment. I felt like Dr. Feinberg did a good job of adjusting the strategy to our situation over time. ... Dr. Feinberg did a very good job explaining everything as we went through the process. She was great at being available for in-person consultations or phone calls when things weren't going well, and took the time to make sure all our questions were answered.
The clinic [Northwestern Medicine] is definitely a structured bureaucracy, so in the beginning, I had to do some strong advocating for myself in order to get on the schedules as needed. But overall, the clinic is run very efficiently and on time, which I always appreciated. ... Monitoring occurred in the very early morning ... I loved our primary nurse, Kelsey. She was SO quick to respond and available, and was an excellent point person for our care.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg did a very good job explaining everything as we went through the process. She was great at being available for in-person consultations or phone calls when things weren't going well, and took the time to make sure all our questions were answered.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Trust her, she knows what she's doing. :)
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I think Dr. Feinberg did a good job of being present emotionally when the situation called for it. The clinic is very efficiently run, which may make some feel like they are being treated like a number, but I really appreciated the efficiency.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We tried several different strategies over the course of our treatment. I felt like Dr. Feinberg did a good job of adjusting the strategy to our situation over time.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kelsey Weigel)
I loved our primary nurse, Kelsey. She was SO quick to respond and available, and was an excellent point person for our care.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is definitely a structured bureaucracy, so in the beginning, I had to do some strong advocating for myself in order to get on the schedules as needed. But overall, the clinic is run very efficiently and on time, which I always appreciated.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Monitoring occurred in the very early morning, which was tough on me, but they were very efficient and well-run.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
I was lucky, my costs were covered by my husband's insurance.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Feinberg had some opinions to offer on this topic, but in our case was very open to what we wanted, which was single embryo transfers.
9
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
N/A
Age 33
3 IUI
1 IVF
Unexplained
East Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Successful
Dr Eve [Feinberg] takes time out to explain all the details and customizes the treatment plan according to your body.... You need to go in with your own set of questions but she does not rush the appointment and will make sure to answer every question. She has good bedside manners. I felt confident about her treatment and protocol.... I did a low dose ivf stimulation cycle and retrieved 21 eggs. Both my fet’s resulted in a pregnancy though the first one ended in a miscarriage.
Northwestern medicine is a great clinic. They have a downtown location as well as one in highland park. They have easy scheduling. I almost always went to the highland park location. There are hardly any wait times. The facility is clean and the staff is super friendly.... The staff at northwestern medicine is absolutely lovely. They are caring and compassionate. They make the experience truly less painful.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
You need to go in with your own set of questions but she does not rush the appointment and will make sure to answer every question. She has good bedside manners. I felt confident about her treatment and protocol.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Do your own research and go in with a list of questions.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr Eve takes time out to explain all the details and customizes the treatment plan according to your body.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Since I was diagnosed as unexplained, I was given the option to wait and watch or start my treatment right away and I decided with the latter. We did 3 iui’s Before moving on to ivf. The iuis did not result in a positive test. Then I did a low dose ivf stimulation cycle and retrieved 21 eggs. Both my fet’s resulted in a pregnancy though the first one ended in a miscarriage.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kelsey)
The staff at northwestern medicine is absolutely lovely. They are caring and compassionate. They make the experience truly less painful.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern medicine is a great clinic. They have a downtown location as well as one in highland park. They have easy scheduling. I almost always went to the highland park location. There are hardly any wait times. The facility is clean and the staff is super friendly.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
My doc did not recommend putting in more than one embryo as I was young and had a good chance of success. That eSet worked for both my transfers.
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
Nursing Staff
2017, Unknown Success
10
8
Age 31
1 IVF
Diminished Ovarian Reserve
Male Factor
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
If you are looking for empathetic, creative, and warm, Dr. Bernardi is a wonderful fit....She trial-ed a different protocol that allowed me to get a cycle in before the end of the year lab closing. We both went in with low expectations due to my lower reserve and were pleased with the outcome, making it to retrieval and freezing embryos....Dr. Bernardi treated me with compassion and empathy unlike any of the other four specialists we met with. She was creative and willing to work in a timeline when a colleague of hers was not.
Northwestern is state of the art but you need to advocate for yourself. You won't get an AFC during your ultrasound but can press the nurse who gives you the results later in the day for this information....When in IVF Bootcamp, the scheduler said she was not tasked with the order, while the nurse swore she sent the order....We both went in with low expectations due to my lower reserve and were pleased with the outcome, making it to retrieval and freezing embryos.
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi was recommended to me while I was under the care of one of her colleagues and had some concerns about my care. I met with her and immediately felt at ease. She asked about my reasons for leaving the other physician in attempts to get to know me better as a patient. She trial-ed a different protocol that allowed me to get a cycle in before the end of the year lab closing. We both went in with low expectations due to my lower reserve and were pleased with the outcome, making it to retrieval and freezing embryos.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
If you are looking for empathetic, creative, and warm, Dr. Bernardi is a wonderful fit.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi treated me with compassion and empathy unlike any of the other four specialists we met with. She was creative and willing to work in a timeline when a colleague of hers was not.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We did a fresh start (no priming) and higher doses of FSH (300) and LH (150). Ganirelix was added on day 5. I triggered on day 8.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern is state of the art but you need to advocate for yourself. You won't get an AFC during your ultrasound but can press the nurse who gives you the results later in the day for this information.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
When in IVF Bootcamp, the scheduler said she was not tasked with the order, while the nurse swore she sent the order.
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2017, Successful
10
10
Age 34 - 36
3 IUI
2 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
They [Northwestern Medicine] are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice...From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time...
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Don't be afraid to ask questions
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
He always knew all the details of my specific case when we spoke -- without needing to stare at my chart. He always personally called back when I left messages and never rushes me off the phone (or out of the room). It felt like he's even keep the conversation going intentionally so I could have time to remember and ask all my questions
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I don't recall the specifics. We did two fresh IVF cycles, the second resulting in a pregnancy. We just came back for a frozen cycle using PIO, Endometrin and Estrace, and I am currently pregnant.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Staci)
From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
They strongly encourage eSET when appropriate for the patient and explain the medical rationale behind it.
10
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
5
6
Age 37
3 IUI
Male Factor
European
Income $200K - $499K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Barnes] seems a little shy so I had trouble talking to him at times, especially after the miscarriage. He is very competent and knowledgeable...This was not Dr. Barnes fault, but I did my first IUI with his office. I didn't know what to expect, so after the insemination they told me to wait for 10 minutes on the table. I thought they would let me know when 10 minutes was up and I didn't have a watch or a phone. No one came in so after 45 minutes I got up still not really sure how much time had passed. Northwestern is a really busy clinic so I did feel like a number sometimes...
They [Northwestern Med] know what they are doing and have a strong process. They see a lot of patients so you won't always get the personal attention you might want...I like the nursing staff but wish I had a primary nurse through the whole process. I interacted with a lot of different nurses there...Make sure you ask lots of questions and understand every fully during all procedures. Get support from a therapist or a support group from the beginning of your fertility treatments! I wish the doctors and staff had talked to me about this from my first appointment...
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Dr. Barnes is a nice man, but I have always preferred female doctors. It was hard to get an appointment and he was the only one available when I could come in. He seems a little shy so I had trouble talking to him at times, especially after the miscarriage. He is very competent and knowledgeable.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Make sure you ask lots of questions and understand every fully during all procedures. Get support from a therapist or a support group from the beginning of your fertility treatments! I wish the doctors and staff had talked to me about this from my first appointment.
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
This was not Dr. Barnes fault, but I did my first IUI with his office. I didn't know what to expect, so after the insemination they told me to wait for 10 minutes on the table. I thought they would let me know when 10 minutes was up and I didn't have a watch or a phone. No one came in so after 45 minutes I got up still not really sure how much time had passed. Northwestern is a really busy clinic so I did feel like a number sometimes.
Describe the protocols Randall Barnes used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I did one IUI with him with 50 mg of Clomid.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I like the nursing staff but wish I had a primary nurse through the whole process. I interacted with a lot of different nurses there.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They know what they are doing and have a strong process. They see a lot of patients so you won't always get the personal attention you might want.
Describe the costs associated with your care under Randall Barnes at Northwestern Fertility & Reproductive Medicine.
Insurance covered almost all of it luckily.
5
Doctor
Randall Barnes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
0
0
Age 35 - 36
1 IUI
4 IVF
Egg Freezing
Unexplained
European
Income $200K - $499K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She did not have a warm bedside manner. She did not meet with us often. Even after setbacks or bad news we had to request conference calls. She went on maternity leave and we had no idea we had been transferred to another doctor....It was often hard to reach someone. The nurses did not use email. One cycle had to be postponed due to a miscommunication with my hormones.
We were frustrated with the miscommunication around my hormone treatments causing my cycle to be cancelled. We were also disappointed when we were not informed Dr. Pavone went on maternity leave and we were assigned a new doctor. We left this clinic after that.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She did not have a warm bedside manner. She did not meet with us often. Even after setbacks or bad news we had to request conference calls. She went on maternity leave and we had no idea we had been transferred to another doctor.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
You have to be a good self-advocate in order to gett all of your questions answered. Don't look for a lot of support with the emotional piece of fertility.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
We were often told about the clinic's motivation to increase their success rates. That seemed more important than treating us as humans with feelings.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We did pgd and pgs, which we got the sense she preferred we didn't do. When we didn't get a lot of embryos on our first cycle we tested our embryos on day 3 rather than day 5, which in retrospect is not what we would do now. That cycle was unsuccessful.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Deb Longtin)
It was often hard to reach someone. The nurses did not use email. One cycle had to be postponed due to a miscommunication with my hormones.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It was pretty efficient. I always made sure to get there early so I could be seen the soonest. The techs were always very nice.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
My insurance covered most costs.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
We were frustrated with the miscommunication around my hormone treatments causing my cycle to be cancelled. We were also disappointed when we were not informed Dr. Pavone went on maternity leave and we were assigned a new doctor. We left this clinic after that.
0
Doctor
Mary Ellen Pavone
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
10
10
Age 34
1 IUI
Diminished Ovarian Reserve
European
Income $100K - $199K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Edmond Confino] was really personal, he tried to make jokes and make me feel good/comfortable. He would call personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.) He was positive/optimistic but at the same time tried to be realistic.
All staff at NM [Northwestern Medicine] were great, they were compassion and very helpful with giving all information and test descriptions. They made me feel really comfortable. We also had Dr Molly Moverick on our team (she was working together with Dr Confino). She was great!!!...I think the clinic is great! It was easy to schedule all tests and procedures. They were really flexible with timing. I could see results pretty fast on my online account (which was great as well.)
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was really personal, he tried to make jokes and make me feel good/comfortable. He would call personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.) He was positive/optimistic but at the same time tried to be realistic.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Talk to your doctor; tell him your preference; work together as a team...
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was really personal, he tried to make jokes and make me feel good. He called personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.)
Describe the protocols Edmond Confino used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had some blood work done first; then they checked my tubes and uterus to make sure I didn't have any issues there. I wanted to try first anything possible without hormones/drugs. So Doctor understood and worked with me. We did our first IUI without any hormones and it worked from the first time.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: I don't remember her name)
All staff at NM were great, they were compassion and very helpful with giving all information and test descriptions. They made me feel really comfortable. We also had Dr Molly Moverick on our team (she was working together with Dr Confino). She was great!!!
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I think the clinic is great! It was easy to schedule all tests and procedures. They were really flexible with timing. I could see results pretty fast on my online account (which was great as well.)
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
I don't remember plus my health insurance covers most of it
10
Doctor
Edmond Confino
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Unsuccessful
0
0
Age 26 - 27
3 IUI
2 IVF
2 Egg Freezing
European
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr Pavone was] kind and has good bedside manner, but not willing to change protocol or try new things. Did not want to look into endometriosis as a possibility for our troubles (which I had suspected I had since age 11), said my husbands morphology and motility were fine (wasted our time with 3 IUIs) when another clinic said otherwise and did not want to work with a reproductive immunologist. I ended up leaving her and finding out I did indeed have immunological disorders and stage III endometriosis. Went on to have a successful ICSI cycle with a new clinic after 3 failed IUIs and 1 failed ICSI cycle at Northwestern. I also was told I could get up right after our fresh transfer at Northwestern and didn't need to wait. Dr. Pavone never once performed any of my IUIs, egg retrieval or transfer.
She [nurse at Northwestern] seemed very busy, wasn't great at walking us through protocols and would be very curt with me when I had questions. I was kind of afraid to contact her, because she was not very compassionate or helpful....Cattle call, but I assume most clinics are like that. The second clinic we changed to was the same....I would look elsewhere and seek a RE that is more flexible and finding out what is wrong and treating those issues. I felt a lot of my concerns weren't addressed or looked into. Once I went to a new RE that was willing to look into possible immune issues and endo and treat them I had a successful ICSI cycle.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Kind and has good bedside manner, but not willing to change protocol or try new things. Did not want to look into endometriosis as a possibility for our troubles (which I had suspected I had since age 11), said my husbands morphology and motility were fine (wasted our time with 3 IUIs) when another clinic said otherwise and did not want to work with a reproductive immunologist. I ended up leaving her and finding out I did indeed have immunological disorders and stage III endometriosis. Went on to have a successful ICSI cycle with a new clinic after 3 failed IUIs and 1 failed ICSI cycle at Northwestern. I also was told I could get up right after our fresh transfer at Northwestern and didn't need to wait. Dr. Pavone never once performed any of my IUIs, egg retrieval or transfer.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I would look elsewhere and seek a RE that is more flexible and finding out what is wrong and treating those issues. I felt a lot of my concerns weren't addressed or looked into. Once I went to a new RE that was willing to look into possible immune issues and endo and treat them I had a successful ICSI cycle.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She was very kind and had a good bedside manner.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Tiffany?)
She seemed very busy, wasn't great at walking us through protocols and would be very curt with me when I had questions. I was kind of afraid to contact her, because she was not very compassionate or helpful.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Cattle call, but I assume most clinics are like that. The second clinic we changed to was the same.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
  • Failed to convey critical information
0
Doctor
Mary Ellen Pavone
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
10
10
Age 30 - 32
6 IVF
Donor Sperm
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Other
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Jain is an excellent doctor and will be sure to inform you of all different ideas and potential options...Very open, transparent and honest. Let us know all of the outcomes. The good, the bad and how we can adjust depending on how each treatment went. He was compassionate, caring, and very educational as we were going through the process for over 24 months...
[nurses at Northwestern Fertility & Reproductive Medicine] Very compassionate, great communication, educated us fully along the way...Great job scheduling, rescheduling and organizing our calendar. Couldn't have been more helpful. They were always smiling, happy to help, and make sure we could coordinate all of the different visits around our schedule. They also made sure that everything was set up for the follow up before we left the current visit....
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Very open, transparent and honest. Let us know all of the outcomes. The good, the bad and how we can adjust depending on how each treatment went. He was compassionate, caring, and very educational as we were going through the process for over 24 months. We couldn't recommend him and a team highly enough.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Be open to learning all of the different options available. Dr. Jain is an excellent doctor and will be sure to inform you of all different ideas and potential options.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
The facility was very helpful, always available and very caring as we were going through our treatments. I couldn't have felt like we were in better hands.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Very compassionate, great communication, educated us fully along the way.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Great job scheduling, rescheduling and organizing our calendar. Couldn't have been more helpful. They were always smiling, happy to help, and make sure we could coordinate all of the different visits around our schedule. They also made sure that everything was set up for the follow up before we left the current visit.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
9
9
Age 32
Diminished Ovarian Reserve
Male Factor
Other
Income $50K - $99K
Doctor
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I think that Dr. Pavone so far has been professional and came with a good plan. The waiting for appointments were short and easily we got our tests back within few days. ... I think that Dr. Pavone was professional and after consultation with our current situation she came with a good plan. We are eager to start the process of IUI or IVF after Clovis-19 is over.
Quick appointments [at Northwestern Med] for test and results. Very clean and organized. Felt a warm environment. Weakness is that they didn’t communicate to us the results of my husband the second time and we had to call to find out that the results were out ... The waiting for appointments were short and easily we got our tests back within few days. The nurses are good as well.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I think that Dr. Pavone so far has been professional and came with a good plan. The waiting for appointments were short and easily we got our tests back within few days. The nurses are good as well. We still didn’t start our fertility treatment due to Covid. The tests so far were done in a proper manner.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Ask as many questions and do search at home to what to expect
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I think that Dr. Pavone was professional and after consultation with our current situation she came with a good plan. We are eager to start the process of IUI or IVF after Clovis-19 is over.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We have been prescribed some vitamins for my hubby to increase his sperm motility and concentration. Meanwhile I have been prescribed clomid and a shot when I will start the IUI process
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nurses are very helpful and friendly
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Quick appointments for test and results. Very clean and organized. Felt a warm environment. Weakness is that they didn’t communicate to us the results of my husband the second time and we had to call to find out that the results were out
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
Around 1k after our insurance
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
They did not communicate to us that the results of my husband were out and they weren’t out on the app as well
9
Doctor
Mary Ellen Pavone
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
9
Age 34
5 IUI
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Robins has all of the FACTS! He is super knowledgeable and can answer all my questions well. That's what most of our discussions were about, facts of the tests, results, and next steps. I feel confident in what he tells us. If you are looking for special, tender care, Dr Robins may not be it for you. I need facts and look at things analytically, so I think it is a good match...Go with lots of questions, research on your own too!...I have done 4 IUI with clomid and am currently in my 5th cycle with letrozole...recommend single embryo transfer if we start IVF in February...I wonder if my treatment plan is tailored to me or if it is just the process that they make all patients follow.
I have done 4 IUI with clomid and am currently in my 5th cycle with letrozole [at Northwestern Medicine]...All of the nurses at NW are very nice and caring. What I appreciate the most is there super fast responses to questions sent in the portal...They keep things on time! I never have to wait too long. The front desk staff and phone staff are always patient and very kind. There is an awesome view of the lake from the clinic, which some days is a nice stress reliever. Coffee, water, tea and snacks are available as well...I wonder if my treatment plan is tailored to me or if it is just the process that they make all patients follow.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Dr Robins has all of the FACTS! He is super knowledgeable and can answer all my questions well. That's what most of our discussions were about, facts of the tests, results, and next steps. I feel confident in what he tells us. If you are looking for special, tender care, Dr Robins may not be it for you. I need facts and look at things analytically, so I think it is a good match.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Go with lots of questions, research on your own too!
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I wonder if my treatment plan is tailored to me or if it is just the process that they make all patients follow.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I have done 4 IUI with clomid and am currently in my 5th cycle with letrozole
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire)
All of the nurses at NW are very nice and caring. What I appreciate the most is there super fast responses to questions sent in the portal.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They keep things on time! I never have to wait too long. The front desk staff and phone staff are always patient and very kind. There is an awesome view of the lake from the clinic, which some days is a nice stress reliever. Coffee, water, tea and snacks are available as well.
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr Robins recommend single embryo transfer if we start IVF in February
7
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
8
Age 40
3 IUI
Donor Sperm
Other
Income $50K - $99K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Although I’ve only met with her [Dr. Feinberg] twice during my iui process, I still felt like she was watching my progress and called me when I was a bit frustrated with my progress. She has always been good at getting back to me through her nurses. Overall I feel like I’m in great care throughout my fertility process, and continuing on to ivf later this month. ... 1st iui - ovidrel trigger shot 2nd iui- no trigger shot 3rd scheduled iui - cancelled due to overstimulation from 50mg clomid 3rd Iui - ovidrel trigger shot
Efficient, but sometimes i do feel like just a number. Informative staff [Northwestern Med]. Fairly quick to respond to questions. Feels like a well oiled machine. Sometimes confusing processes. Starting ivf and they called in my prescription before my ivf boot camp meeting. ... Had me go in for baseline iui when I was doing a non medicated iui. Which i found out wasn’t needed.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Although I’ve only met with her twice during my iui process, I still felt like she was watching my progress and called me when I was a bit frustrated with my progress. She has always been good at getting back to me through her nurses. Overall I feel like I’m in great care throughout my fertility process, and continuing on to ivf later this month.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Understand that you may rarely see her, but that she’s well aware of your process through her awesome team.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She talked to me like a person. Seems caring and explains thing clearly.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
1st iui - ovidrel trigger shot 2nd iui- no trigger shot 3rd scheduled iui - cancelled due to overstimulation from 50mg clomid 3rd Iui - ovidrel trigger shot
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire Smith )
Love Claire! She’s so caring and quick to respond!
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Efficient, but sometimes i do feel like just a number. Informative staff. Fairly quick to respond to questions. Feels like a well oiled machine. Sometimes confusing processes. Starting ivf and they called in my prescription before my ivf boot camp meeting.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Not yet. I’m open to multiple as twins don’t scare me.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Had me go in for baseline iui when I was doing a non medicated iui. Which i found out wasn’t needed.
7
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
10
10
Age 31 - 34
2 IUI
6 IVF
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Eve Feinberg is one of the most caring and realistic doctors I have ever had. She is very smart and knowledgeable and will work with you throughout your entire fertility journey.I really feel like I am an important patient, even though I know she has hundreds... Not only is she my doctor, but I have felt like she is my mentor and confidant during this emotional time of dealing with infertility. Any time there has been a medical setback, she has personally called me to check in and make sure I am doing ok and help construct a plan of action for the future.
My only complaint with this clinic [Northwestern Medicine] is the weekend ultrasound and bloodwork. Since there are so many people, it takes a long time due to only having a few ultrasound technicians and phlebotomists. I dread going there on the weekends because I know it will take a very long time.... Danielle has been an excellent nurse and very accommodating to any requests or questions I've had. She is always compassionate and smart and has been with me since the beginning.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg has been a great resource for me. Not only is she my doctor, but I have felt like she is my mentor and confidant during this emotional time of dealing with infertility. Any time there has been a medical setback, she has personally called me to check in and make sure I am doing ok and help construct a plan of action for the future.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Call as soon as you know you want to see a fertility specialist as she sometimes has a waiting list.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Eve Feinberg is one of the most caring and realistic doctors I have ever had. She is very smart and knowledgeable and will work with you throughout your entire fertility journey.I really feel like I am an important patient, even though I know she has hundreds.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Danielle)
Danielle has been an excellent nurse and very accommodating to any requests or questions I've had. She is always compassionate and smart and has been with me since the beginning.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
My only complaint with this clinic is the weekend ultrasound and bloodwork. Since there are so many people, it takes a long time due to only having a few ultrasound technicians and phlebotomists. I dread going there on the weekends because I know it will take a very long time.
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2019, Unknown Success
10
10
Age 33 - 36
3 IUI
Anovulation
PCOS
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Feinberg] was very kind and considerate of our situation. She made sure that we felt as confertable as possible, answered any questions we had made herself available. ... She was encourageing and empathetic to our situation and is always telling us not to quit. We had always left feeling reassured that no matter what course of action we take, we'll eventually get a positive result. ...
The only weakness I can think of is that they [Northwestern Medicine] only perform a certain a ount of IVF's per month (quality control, I assume), which has put our "trying" on hold from December-March. Everything else at that facility is prety great though. ... nurses were incredibly responsive not only in person, but also on the patient portal. very attentive and compassionate as well. ... IUIs were about $1000 each including actual procedure, medications and blood work. Cost of single IVF is planned to be about $15,000
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was encourageing and empathetic to our situation and is always telling us not to quit. We had always left feeling reassured that no matter what course of action we take, we'll eventually get a positive result. Very considerate and was an expert on the topic.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Do as much research up-front and prepared with all of your questions when meeting with the doctor
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was very kind and considerate of our situation. She made sure that we felt as confertable as possible, answered any questions we had made herself available.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
She started us out on timed intercourse, followed by 3 IUIs, followed by IVF- all cycles with Letrozole/Femara protocol.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
nurses were incredibly responsive not only in person, but also on the patient portal. very attentive and compassionate as well.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The only weakness I can think of is that they only perform a certain a ount of IVF's per month (quality control, I assume), which has put our "trying" on hold from December-March. Everything else at that facility is prety great though.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
IUIs were about $1000 each including actual procedure, medications and blood work. Cost of single IVF is planned to be about $15,000
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
3
1
Age 38
2 Embryo Freezing
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $200K - $499K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only met the dr [Dr. Christina Boots] once or twice witch is normal but I never felt like she was hands on with my care. She also did not call after to discuss my results I had to be proactive with the appointment. It’s hard to rate the dr when we had little contact and poor results...You have to be proactive in your own care. Do not expect hand holding...Agnostic protocol. Gonal F ansmenopure.
Strength [at Northwestern Medicine]- early appointments with ultrasound techs. Called back in groups so the process goes faster. Weakness- Quality of care. No individual care by nurses who you primarily interact with. Rude staff...one of the worst “customer service” experience. You do not have an assigned nurse so different nurse call you every day. No one you work with directly follows your care
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
I only met the dr once or twice witch is normal but I never felt like she was hands on with my care. She also did not call after to discuss my results I had to be proactive with the appointment. It’s hard to rate the dr when we had little contact and poor results.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
You have to be proactive in your own care. Do not expect hand holding.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Northwestern has one of the worst “customer service” experience. You do not have an assigned nurse so different nurse call you every day. No one you work with directly follows your care
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Agnostic protocol. Gonal F ansmenopure.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The worst part of Northwestern is the nurses. No continuity of care, a different nurse will call every day and she won’t know your background so it’s constantly starting over. Post op care nurse was so rude I couldn’t wait to leave post retrieval.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strength- early appointments with ultrasound techs. Called back in groups so the process goes faster. Weakness- Quality of care. No individual care by nurses who you primarily interact with. Rude staff.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Cattle call. They won’t give you results until they call late in the day. Other clinics will tell you while you are on the table.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Insurance paid for most appointments.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We did not transfer the embryo. We froze it for future use.
3
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unsuccessful
10
10
Age 37
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Jain] was great he draws pictures to make sure you understand, he send you MyChart messages, 24 hour turnaround time for questions most times it was within hours, he listened to concerns, he’s opened for discussion...I didn’t have a baseline, so he started me off with gonal f 300, then I wasn’t moving like he wanted so he increased my med to 450, I was only able to produce 3 follicles, after a couple of days with those 3 he told me to start ganirelix the follicles grew but not big enough so I decided to end the cycle and start another one... I feel confident this time because Dr have a baseline to work with
The clinic [Northwestern Med] was nice open early each and every time, nice friendly faces and staff showed concerns as well they knew your name, they always was willing to help out with questions or concerns anything they would go out there way, they have a coffee and tea area as well...It felt very personal, like family...[Nursing staff] Great experience took there time with me very understanding and showed concerns, answered questions quickly all around just nice...he [Dr. Jain] send you MyChart messages, 24 hour turnaround time for questions most times it was within hours, he listened to concerns, he’s opened for discussion. Just all around nice practice
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
He was great he draws pictures to make sure you understand, he send you MyChart messages, 24 hour turnaround time for questions most times it was within hours, he listened to concerns, he’s opened for discussion. Just all around nice practice
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
This is a long process and you have to be mentally prepared
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
It felt very personal, like family
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I didn’t have a baseline, so he started me off with gonal f 300, then I wasn’t moving like he wanted so he increased my med to 450, I was only able to produce 3 follicles, after a couple of days with those 3 he told me to start ganirelix the follicles grew but not big enough so I decided to end the cycle and start another one, I feel confident this time because Dr have a baseline to work with
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
Great experience took there time with me very understanding and showed concerns, answered questions quickly all around just nice
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was nice open early each and every time, nice friendly faces and staff showed concerns as well they knew your name, they always was willing to help out with questions or concerns anything they would go out there way, they have a coffee and tea area as well
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
My insurance covered everything OOP less then 5k
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
9
10
Age 34 - 35
1 IUI
IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Eve Feinberg] is very blunt and doesn’t sugar coat things- which I appreciated. She is also very realistic. She helped to set realistic expectations. Sometimes I wonder if we should have tried an additional cycle before moving to donor eggs but we could never afforded it.... Being DOR- I was pushed pretty hard with drugs. The first try at IVF resulted in 3 follicles so the cycles was converted to IUI. The second try only had two follicles- So we cancelled and did not do an IUI because later discovered a Male Factor. These cancellations saved us a lot of money.
The clinic [Northwestern Medicine- Chicago] is nice- clean, relatively friendly, etc. It seems to be a bit cheaper than many of the other Chicago clinics. Billing can be frustrating and I kept having to call and reiterate things, but they were going through some staffing changes. Plus, it is super close to public transit since it is downtown.... Stacey was my favorite- I don’t think she was a nurse but she did most of my appointments. (Saline sonograms, etc)
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is very blunt and doesn’t sugar coat things- which I appreciated. She is also very realistic. She helped to set realistic expectations. Sometimes I wonder if we should have tried an additional cycle before moving to donor eggs but we could never afforded it.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Her calendar fills up very quickly- so book now!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was very involved in my treatment and really listened to our needs.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Being DOR- I was pushed pretty hard with drugs. The first try at IVF resulted in 3 follicles so the cycles was converted to IUI. The second try only had two follicles- So we cancelled and did not do an IUI because later discovered a Male Factor. These cancellations saved us a lot of money.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Stacey was amazing!)
Stacey was my favorite- I don’t think she was a nurse but she did most of my appointments. (Saline sonograms, etc)
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is nice- clean, relatively friendly, etc. It seems to be a bit cheaper than many of the other Chicago clinics. Billing can be frustrating and I kept having to call and reiterate things, but they were going through some staffing changes. Plus, it is super close to public transit since it is downtown.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
I believe a full IVF cycle was around 10k-12k, plus meds.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We never reached this point.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
9
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
1
1
Age 38
IUI
Donor Sperm
Poor Egg Quality
European
Income $50K - $99K
Only Doc Seen
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Karen Altay] has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests...We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs... Lots of testing but not a lot of results that were discussed...seems as though the dr has a plan towards retirement with reduced working hour
Blood tests [at would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'...Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours...$900 out of pocket each month before starting any service.
How was your experience with Karen Altay at Northwestern Fertility & Reproductive Medicine?
She has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests. I don't think anyone can get pregnant if they don't do IUIs outside of that area. We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs.
What's one piece of advice would you give a prospective patient of Karen Altay at Northwestern Fertility & Reproductive Medicine?
Limited hours, limited chances of getting pregnant.
During treatment, were you treated like a number or a human with Karen Altay at Northwestern Fertility & Reproductive Medicine?
She was thorough on the medical side of things.
Describe the protocols Karen Altay used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Tests included: FemVue with transvaginal ultrasound, ABO/RH, Prolactin, STD, AmH, Comp Metabolic panel. Lots of testing but not a lot of results that were discussed.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Marty)
They were good about keeping in touch and trying to be a good liaison between the dr and myself. Remembered my name and spouse's name.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours.
Describe the costs associated with your care under Karen Altay at Northwestern Fertility & Reproductive Medicine.
We used insurance. $900 out of pocket each month before starting any service.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Blood tests would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'.
1
Doctor
Karen Altay
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 29
3 Fertility Medications
PCOS
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect...I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
It really was just that sometimes the nurses [at Northwestern] didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though...The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
How was your experience with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect.
What's one piece of advice would you give a prospective patient of Randall Barnes at Northwestern Fertility & Reproductive Medicine?
You might get pregnant sooner than you expect!
During treatment, were you treated like a number or a human with Randall Barnes at Northwestern Fertility & Reproductive Medicine?
Sometimes nurses didn't seem to know where I was at on the schedule
Describe the protocols Randall Barnes used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They were incredibly sweet and kind, but I found that sometimes they gave information that conflicted with what Dr. Barnes or other nurses had said.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
Describe the costs associated with your care under Randall Barnes at Northwestern Fertility & Reproductive Medicine.
I don't remember
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
It really was just that sometimes the nurses didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though.
10
Doctor
Randall Barnes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2013 - 2014, Unsuccessful
3
4
Age 31 - 32
7 IUI
1 IVF
Donor Sperm
PCOS
Unexplained
Other
Income $50K - $99K
1st of 4 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day....Costs were very straightforward and through the main Northwestern billing portal....The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
How was your experience with Erica Marsh at Northwestern Fertility & Reproductive Medicine?
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
What's one piece of advice would you give a prospective patient of Erica Marsh at Northwestern Fertility & Reproductive Medicine?
Be prepared to work with her whole team, not just her. Ask her to clarify who will be doing the inseminations and ask her about clinic protocols as she was not forthcoming with all of the protocols at the beginning on my treatment.
Describe the protocols Erica Marsh used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I did 4 IUI's with donor sperm with Dr. Marsh. I was prescribed clomid for the first three rounds and femera for the last round.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day.
Describe the costs associated with your care under Erica Marsh at Northwestern Fertility & Reproductive Medicine.
Costs were very straightforward and through the main Northwestern billing portal.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
3
Doctor
Erica Marsh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Successful
10
10
1 IUI
Donor Sperm
Ashkenazi Jewish
Income $100K - $199K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
How was your experience with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Dr. Confino has been doing this a long time and is very well respected in his field. As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
What's one piece of advice would you give a prospective patient of Edmond Confino at Northwestern Fertility & Reproductive Medicine?
Ask questions and be prepared to hear the truth. He told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI
During treatment, were you treated like a number or a human with Edmond Confino at Northwestern Fertility & Reproductive Medicine?
He was very caring and really wonderful. He was very blunt about my age and the likelihood of a pregnancy. I felt like I was in great hands from the start.
Describe the protocols Edmond Confino used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
It was 16 years ago but I do remember a little bit. As I was only allowed to purchase four vials of donor sperm from the donor I selected, I wanted to follow all the rules. The plan was to do one insemination with without drugs, one month with clomid and then two the last month with clomid or another drug. I went in for an ultrasound on day ?, had an injection of profasi and came back a day or two later for the IUI. I went on to have a perfect pregnancy and healthy baby
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I just remember all the nurses being very nice.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I am a big fan of Northwestern and think the clinic was well run and would recommend them.
Describe the costs associated with your care under Edmond Confino at Northwestern Fertility & Reproductive Medicine.
It was in 2000 but my GUESS is that the consults, ultrasound and IUI were around $4500
10
Doctor
Edmond Confino
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources