Northwestern Fertility & Reproductive Medicine

12 doctors work here

Rated 7.6
Strongly recommend: 55%Neutral: 20%Don't recommend: 25%7.6
55% strongly recommend
123 reviews
Operations
8.6
8.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,664
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
12 doctors work here
7.8
Average Doctor Score
Magdy Milad
Northwestern Fertility & Reproductive Medicine
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Edmond Confino
Northwestern Fertility & Reproductive Medicine
78% strongly recommend
6 Reviews
Rated 9.3
Strongly recommend: 78%Neutral: 22%9.3
Kara Goldman
Northwestern Fertility & Reproductive Medicine
91% strongly recommend
7 Reviews
Rated 9.2
Strongly recommend: 91%Don't recommend: 9%9.2
Tarun Jain
Northwestern Fertility & Reproductive Medicine
72% strongly recommend
26 Reviews
Rated 9.1
Strongly recommend: 72%Neutral: 21%Don't recommend: 8%9.1
Eve Feinberg
Northwestern Fertility & Reproductive Medicine
74% strongly recommend
50 Reviews
Rated 8.9
Strongly recommend: 74%Neutral: 15%Don't recommend: 11%8.9
Ralph Kazer
Northwestern Fertility & Reproductive Medicine
59% strongly recommend
7 Reviews
Rated 8.3
Strongly recommend: 59%Neutral: 20%Don't recommend: 22%8.3
Lia Bernardi
Northwestern Fertility & Reproductive Medicine
74% strongly recommend
11 Reviews
Rated 8.1
Strongly recommend: 74%Don't recommend: 26%8.1
Helen Kim
Northwestern Fertility & Reproductive Medicine
31% strongly recommend
14 Reviews
Rated 6.8
Strongly recommend: 31%Neutral: 35%Don't recommend: 34%6.8
Christina E. Boots
Northwestern Fertility & Reproductive Medicine
44% strongly recommend
11 Reviews
Rated 6.2
Strongly recommend: 44%Neutral: 18%Don't recommend: 38%6.2
Randall Barnes
Northwestern Fertility & Reproductive Medicine
27% strongly recommend
8 Reviews
Rated 5.7
Strongly recommend: 27%Neutral: 27%Don't recommend: 45%5.7
Mary Ellen Pavone
Northwestern Fertility & Reproductive Medicine
34% strongly recommend
12 Reviews
Rated 4.6
Strongly recommend: 34%Neutral: 14%Don't recommend: 52%4.6
Serdar Bulun
Northwestern Fertility & Reproductive Medicine
strongly recommend
0 Reviews
Rated
Show 8 more

This clinic has 3 offices

Chicago
259 E. Erie St
Chicago, IL 60611
312-695-7269
Highland Park
600 Central Ave
Highland Park, IL 60035
847.535.8700
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
630-545-3766
Show 1 more

123 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
8
9
Age 29 - 30
IUI
Donor Sperm
European
Income $100K - $199K
Accountant
1st of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Just be prepared for straight to the point discussion of your treatment, next steps, etc. This doesn't mean rushed or no time for questions, but she is very straightforward...We are going down what I would consider a very nontraditional route to build our family, but with Dr. Kim's experience and expertise, she made me feel like this is a very normal procedure that many people do. We had a devastating diagnosis, yet she didn't harp on that and just focused on the future...
The [Northwestern Fertility] nursing staff has been wonderful. Everyone has been so friendly and great to work with. I especially appreciate their quick response on the internal messaging system...I've never felt stressed about booking my appointments and am so happy with the flexibility and availability with scheduling. I've also never experienced a long wait or delay for one of my appointments or procedures, which I appreciate given my work schedule
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim has been great to work with thus far. We are still undergoing treatment, so I don't have an ending yet, but in terms of our experience up to this point, we are satisfied with our treatment. She definitely gets straight to the point (which some people may not like), but for me, and especially in our specific situation, I really appreciated that. We are going down what I would consider a very nontraditional route to build our family, but with Dr. Kim's experience and expertise, she made me feel like this is a very normal procedure that many people do. We had a devastating diagnosis, yet she didn't harp on that and just focused on the future. I'm excited to see how the rest of the treatments pan out.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
Just be prepared for straight to the point discussion of your treatment, next steps, etc. This doesn't mean rushed or no time for questions, but she is very straightforward.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Northwestern certainly treats a lot of patients, and they do so efficiently. I didn't feel like "just a number" but I also understood the need to keep a consistent schedule to assist all patients in a timely manner. I've never felt rushed and my questions were always answered.
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We are starting with medicated IUI for 3 cycles, then moving to IVF if we do not have success. This includes 50mg Clomid along with an Ovidrel shot. We are currently in our first IUI cycle, and expect to adjust as necessary depending on the results.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff has been wonderful. Everyone has been so friendly and great to work with. I especially appreciate their quick response on the internal messaging system - I always get quick replies whenever I have a question.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This clinic does a wonderful job with scheduling. I've never felt stressed about booking my appointments and am so happy with the flexibility and availability with scheduling. I've also never experienced a long wait or delay for one of my appointments or procedures, which I appreciate given my work schedule. They certainly do service a lot of patients, so I've felt that the appointments move quickly, though that doesn't mean rushed. There is always time to ask questions where you want or need.
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
It's difficult to answer this right now as we're still in the middle of treatment. We are also very fortunate to have our costs subsidized by insurance.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
n/a
8
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
10
10
Age 30 - 32
6 IVF
Donor Sperm
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Other
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Jain is an excellent doctor and will be sure to inform you of all different ideas and potential options...Very open, transparent and honest. Let us know all of the outcomes. The good, the bad and how we can adjust depending on how each treatment went. He was compassionate, caring, and very educational as we were going through the process for over 24 months...
[nurses at Northwestern Fertility & Reproductive Medicine] Very compassionate, great communication, educated us fully along the way...Great job scheduling, rescheduling and organizing our calendar. Couldn't have been more helpful. They were always smiling, happy to help, and make sure we could coordinate all of the different visits around our schedule. They also made sure that everything was set up for the follow up before we left the current visit....
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Very open, transparent and honest. Let us know all of the outcomes. The good, the bad and how we can adjust depending on how each treatment went. He was compassionate, caring, and very educational as we were going through the process for over 24 months. We couldn't recommend him and a team highly enough.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Be open to learning all of the different options available. Dr. Jain is an excellent doctor and will be sure to inform you of all different ideas and potential options.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
The facility was very helpful, always available and very caring as we were going through our treatments. I couldn't have felt like we were in better hands.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Very compassionate, great communication, educated us fully along the way.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Great job scheduling, rescheduling and organizing our calendar. Couldn't have been more helpful. They were always smiling, happy to help, and make sure we could coordinate all of the different visits around our schedule. They also made sure that everything was set up for the follow up before we left the current visit.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
4
4
Age 35 - 36
1 Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
European
Income $200K - $499K
Marketer or PR
LGBTQ
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Kim is knowledgeable and competent, but sometimes it didn't feel like she listened to why we were pursuing these specific fertility services. She seems less versed in LGBTQ+ care and somewhat unwilling to understand the ways in which gender identity may influence a person's decision to be pregnant or not...We are doing reciprocal IVF, meaning my spouse was going to have her eggs retrieved to freeze embryos that would then be transferred to me
Northwestern is a high-volume practice, so be prepared to keep track of what should be happening and when—you are ultimately responsible for your care. It's very much like an assembly line, and despite bragging about their LGBTQ+ bona fides, the forms are heteronormative and no effort has been made to make them more inclusive.
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is knowledgeable and competent, but sometimes it didn't feel like she listened to why we were pursuing these specific fertility services. She seems less versed in LGBTQ+ care and somewhat unwilling to understand the ways in which gender identity may influence a person's decision to be pregnant or not.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
If it's important to you, be confident in how you'd like to approach things. Dr. Kim won't lead you astray, but you may need to advocate for yourself a bit.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is knowledgeable and has excellent credentials. However, at times it felt like she was unwilling to acknowledge our specific situation. We are doing reciprocal IVF, meaning my spouse was going to have her eggs retrieved to freeze embryos that would then be transferred to me. My spouse has low ovarian reserve, and several times Dr. Kim suggested that my spouse simply get pregnant because the likelihood of my spouse being able to get and stay pregnant was likely better than the likelihood of retrieving enough eggs for fertilization. My spouse has no interest in being pregnant. If it had come up only once, I don't think I would have been as bothered by it, but it came up several times. The practice itself is a high volume practice, and there were several occasions where labs or diagnostics weren't ordered accurately or at all, leading to delays in care.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern is a high-volume practice, so be prepared to keep track of what should be happening and when—you are ultimately responsible for your care. It's very much like an assembly line, and despite bragging about their LGBTQ+ bona fides, the forms are heteronormative and no effort has been made to make them more inclusive.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
No strong preference, but it ended up not being relevant to us because we had only one embryo to freeze.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
They failed to order appropriate tests and call in the medication at one point. It didn't impact the outcome, but it added to an already stressful situation and degraded our faith in the medical team.
4
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 18 Eggs Frozen
10
10
Age 33 - 34
2 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Doctor
Strongly Recommends
Strongly Recommends
Successful
Dr. Jain gave good explanations and helped me decide to do the egg retrieval. I honestly didn't interact with him much but when I did it was good. I don't have much else to say - he wasn't a big part of my experience with the egg retrieval...every time I interacted with him he treated me with respect and care. My critique of the experience is that I had very little interaction with people who could give me a sense of how the cycles were going - the clinic staff was unbelievably efficient, but the only people I spoke to were receptionists, phlebotomists, and ultrasonographers...
The nurses [at Northwestern Fertility & Reproductive Medicine] were incredibly organized. My critique is that I had very few qualitative descriptions of how things were going. Once I got a message that said "it's still early in your cycle so we expect more follicles in the coming days." Otherwise it was always a form message - a very clear and useful form message - but nothing personalized...ask the nurses for more input if you want to know what's going on...
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain gave good explanations and helped me decide to do the egg retrieval. I honestly didn't interact with him much but when I did it was good. I don't have much else to say - he wasn't a big part of my experience with the egg retrieval.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Find a way to ask the nurses for more input if you want to know what's going on
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
During the consultation I had a very good conversation with Dr. Jain. Overall every time I interacted with him he treated me with respect and care. My critique of the experience is that I had very little interaction with people who could give me a sense of how the cycles were going - the clinic staff was unbelievably efficient, but the only people I spoke to were receptionists, phlebotomists, and ultrasonographers - no one who could tell me "things are going well - I'd guess you have 5 more days" or "things are going pretty slowly - I think you might not get a good yield this round and I suspect you'll have to do another one" which is what happened. That's fine, but I was disappointed after my first round and I wish I'd had more of a sense earlier on that it wasn't going well.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Day: Date: [Ganirelix], Dose Gonal F, dose novarel/HCG 1: 10/27: 100, 0.06 (estradiol 61) 2: 10/28: 100, 0.06 3: 10/29: 100, 0.06 4: 10/30: 150, 0.06 (estradiol 153) -You have a few follicles measuring less than 10mm 5: 10/31: 150, 0.06 6: 11/1: Gonal-F 225 units, HCG 6 units (estradiol 366) -The largest follicle measuring by ultrasound is 10mm. -You also have smaller follicles measuring less than 10mm 7: 11/2: Ganirelix AM, Gonal-F 225 units, HCG 6 units 8: 11/3: Ganirelix AM, Gonal-F 300 units, HCG 6 units (estradiol 954) -The largest follicle measuring by ultrasound is 13 mm. -You also have 3 smaller follicles measuring between 12 and 13. 9: 11/4: Ganirelix AM, Gonal-F 300 units, HCG 6 units 10: 11/5: Ganirelix AM, Gonal-F 300 units, HCG 6 units 11: 11/6: Ganirelix AM, Gonal-F 300 units, HCG 6 units (estradiol 1408) -Your estrogen level is 1408. You have 5 follicles measuring between 17 mm and 27 mm. 12: 11/7 1am: leupron 13: retrieval (11 follicles, of which 6 were mature) Total meds used: -Gonal-F used: 2250 (required 3 pens) -Ganirelix: 5 doses. -HCG: Plenty of HCG leftover Round 2 Day: Date: [Ganirelix], Dose Gonal F, dose menopur 1: Mon 2/14: Gonal-F 200u, Menopur 75u. (estradiol 60) 2: Tues 2/15: Gonal-F 200u, Menopur 75u. 3: Wed 2/16: Gonal-F 200u, Menopur 75u. 4: Thur 2/17: Gonal-F 200u, Menopur 75u. (est 339) -The largest follicle measuring by ultrasound is 10 mm. -You also have 2 smaller follicles measuring 10 mm. 5: Fri 2/18: AM: Gan. Gonal-F 200u, Men 75u. 6: Sat 2/19: AM: Gan. Gonal-F 200, Men 75u. (est 749) -The largest follicle measuring by ultrasound is 14mm. -You also have 6 smaller follicles measuring between 10 and 13mm. 7: Sun 2/20: AM: Gan. Gonal-F 200, Men 75u. 8: Mon 2/21: AM Gan. Gonal-F 200, Men 75u. (est 922) -The largest follicle measuring by ultrasound is 19 mm. -You also have 12 smaller follicles measuring between 11 and 18 mm. 9: Tues 2/22: AM Gan. Gonal-F 200, Men 75u. (est 1190) -The largest follicle measuring by ultrasound is 20 mm. -You also have 12 smaller follicles measuring between 11 and 17 mm. 10: Wed 2/23: AM Gan. Gonal-F 200, Men 75u. (est 1685) -You have 10 follicles measuring between 15mm and 30mm. 11: Thurs 2/24: 12am Leurpon 80u. am labs 12: Fri 2/25: 12pm retrieval (16 follicles, of which 12 were mature) Total meds used: -Gonal F: 2000u (3 pens) -Menopur: 10 vials -Ganirelix: 6 doses
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kait)
The nurses were incredibly organized. My critique is that I had very few qualitative descriptions of how things were going. Once I got a message that said "it's still early in your cycle so we expect more follicles in the coming days." Otherwise it was always a form message - a very clear and useful form message - but nothing personalized.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Unbelievably efficient, quick, and professional. As I've described, lacking in personalized communication/letting patients know how they're doing. Copying and pasting from before: the clinic staff was unbelievably efficient, but the only people I spoke to were receptionists, phlebotomists, and ultrasonographers - no one who could tell me "things are going well - I'd guess you have 5 more days" or "things are going pretty slowly - I think you might not get a good yield this round and I suspect you'll have to do another one" which is what happened. That's fine, but I was disappointed after my first round and I wish I'd had more of a sense earlier on that it wasn't going well.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
1500 procedure, 200-300 for meds per round
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
9
10
Age 34
2 IUI
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Pavone] was very direct and answered all my questions about IUI in detail, she provided a lot of statistics and didn’t set me up with inaccurate expectations but was also kind and listened well. My partner and I felt heard and comfortable as a queer couple seeking fertility support. She connected us to detailed information of sperm banks, financial information and how she would continue working with us and be available through the process.
[Northwestern Fertility is] Organized, easy to access, kind, informative. They provided all information; plan, insurance, financial possibility’s from the first appointment. Within in the clinic I have been able to access all the care and resources I need; front office/scheduling, financial/insurance counselor, psychologist, lab and specimen storage, delivery of sperm coordination, fertility provider, nursing staff.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
She was very direct and answered all my questions about IUI in detail, she provided a lot of statistics and didn’t set me up with inaccurate expectations but was also kind and listened well. My partner and I felt heard and comfortable as a queer couple seeking fertility support. She connected us to detailed information of sperm banks, financial information and how she would continue working with us and be available through the process.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Be ready for direct information, she is kind, but ready to get to business.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
At my initial consultation she was clear, direct, personable, kind, but kept to business and was thorough.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We started with the initial round of IUI without medications as my labs (TSH, AMH, routine screening labs), ovarian count via ultrasound and fallopian tube were without concern, she said we could discuss use of medications if after 3-6 cycles I was not pregnant but she thought it was quite likely I would get pregnant in that time.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kendall)
She has been very quick to answer my questions, often 1-2hr response, with details and kindness.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Organized, easy to access, kind, informative. They provided all information; plan, insurance, financial possibility’s from the first appointment. Within in the clinic I have been able to access all the care and resources I need; front office/scheduling, financial/insurance counselor, psychologist, lab and specimen storage, delivery of sperm coordination, fertility provider, nursing staff.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
Majority covered by insurance, about 20% out of pocket, this was informed to me upfront prior to any treatments.
9
Doctor
Mary Ellen Pavone
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
2019 - 2021, Successful
10
10
Age 27 - 29
4 IUI
1 IVF
PCOS
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Although my journey was complicated, Dr Jain never gave up on me. After each appointment, we would change the treatment protocol and explore additional testing if needed...He monitored me closely to make sure I didn’t develop OHSS. We ended up with 29 eggs and 13 embryos from that one cycle! FET - due to my risk of OHSS, all of my transfers were frozen...Always starts with one tested/untested embryo. If first transfer fails, will consider 2 untested embryos if patient understands the risks. If embryos are tested, then single embryo transfers only.
The clinic [Northwestern Fertility & Reproductive Medicine] is honestly top notch. They have all the latest technology and the doctors stay up to date with all the latest data. Monitoring appointments can be done at the Oak Brook and Highland Park locations, but all procedures are done downtown. The nurse practitioners have appointments in the suburbs, but the physicians typically stay downtown....
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr Jain invests deeply in the care of his patients. Although my journey was complicated, Dr Jain never gave up on me. After each appointment, we would change the treatment protocol and explore additional testing if needed. I did a lot of research myself and felt very comfortable asking him questions to share my wants and needs. Dr Jain had no problem adjusting the treatment plan to what I felt most comfortable with. During each appointment, I never felt rushed. He would also send MyChart messages very late at night as he is catching up on his charting. It showed that I was not just a number to him, and that he genuinely cared about me as his patient.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Come prepared to ask questions! If you’re up for it (or in the healthcare field), do your own research and ask Dr Jain what he thinks about certain tests, labs, or procedures. Knowledge is power, so take your time during the appointment to make sure all questions are answered.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr Jain always spent SO much time with me explaining the treatment plan and altering the treatment plan to fit my wants and needs too
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IUI - letrozole alone, and letrozole with clomid. Unfortunately all were unsuccessful. IVF - low doses of GonalF and Menopur since I made a lot of eggs. He monitored me closely to make sure I didn’t develop OHSS. We ended up with 29 eggs and 13 embryos from that one cycle! FET - due to my risk of OHSS, all of my transfers were frozen. First transfer was a medicated transfer with estradiol and IM progesterone - which failed. I ended up fainting with the IM progesterone once, so we avoided it for the next transfers. Second transfer was a modified natural cycle with letrozole and Ovidrel - but unfortunately ended in an ectopic. Third transfer was another modified natural cycle and currently pregnant! (We did genetic testing of embryos and ERA test prior to the third transfer)
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kait)
Kait is an absolute Angel! She was my biggest support system through my entire journey. She always replied to my concerns and got me answers to my questions. She would personally call me to explain in greater detail after test results. She is the BEST nurse.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is honestly top notch. They have all the latest technology and the doctors stay up to date with all the latest data. Monitoring appointments can be done at the Oak Brook and Highland Park locations, but all procedures are done downtown. The nurse practitioners have appointments in the suburbs, but the physicians typically stay downtown.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
My insurance thankfully covered IVF, so I just had to pay my out of pocket max for the year which was $3500. I never had any issues with the billing department. Embryo testing was not covered, so that was an additional $5000. Also, the ERA and ReceptivaDx testing is not covered by any insurance, so that was an extra $1500 out of pocket. In total: $10,000
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Always starts with one tested/untested embryo. If first transfer fails, will consider 2 untested embryos if patient understands the risks. If embryos are tested, then single embryo transfers only.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Oakbrook Terrace
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unsuccessful
0
0
Age 35 - 37
3 IUI
5 IVF
Poor Egg Quality
European
Income $200K - $499K
Consultant
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My husband and I were advised to complete genetic testing of our embryos and paid for the service. Genetic testing never occurred. After the fact, Dr. Boots indicated my embryos were too fragile; however, this was never told to myself or my husband until the mistake was made. Since it did not occur, we were required to re-open an emotional wound and try for the embryo transfer which ultimately was unsuccessful....
Cattle call, had to get there [Northwestern Fertility & Reproductive Medicine] super early, wait in line...Make sure everything is written down and you have a copy...we were advised and paid for our embryos to be tested and this did not occur. All would have been avoided if protocol had been followed. Nowhere in my records does indicate my embryos were not to be genetically tested...I did not receive payment until I found out my embryos were not genetically tested and seeked reimbursement
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
My husband and I were advised to complete genetic testing of our embryos and paid for the service. Genetic testing never occurred. After the fact, Dr. Boots indicated my embryos were too fragile; however, this was never told to myself or my husband until the mistake was made. Since it did not occur, we were required to re-open an emotional wound and try for the embryo transfer which ultimately was unsuccessful.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Make sure she writes everything down for you and you have a copy. Do not trust her word.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Make sure everything is written down and you have a copy. They do not stick to their word. As mentioned, we were advised and paid for our embryos to be tested and this did not occur. All would have been avoided if protocol had been followed. Nowhere in my records does indicate my embryos were not to be genetically tested, Northwestern chose to blame it on COVID and being behind on reimbursing me on payments made. I did not receive payment until I found out my embryos were not genetically tested and seeked reimbursement. If you try a different fertility, you will immediately see where NW falls short. Save your stress and visit a clinic which cares about its patients.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Cattle call, had to get there super early, wait in line. COVID hit and they started scheduling appointments which made it easier. Would not be allowed to get lab work at the clinic if I was getting blood draw only which was ridiculous.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
IVF - $10K out of pocket plus drugs, FET - $5K out of pocket plus drugs, bloodwork and monitoring. Genetic testing was between $2-3K which never happened. Billing there is a nightmare.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
My embryos were suppose to be genetically tested and they were not. My husband and I had to go through the process of a FET because of this error. The emotional toll and additional financial burden was not a concern to Northwestern.
0
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 29 - 31
6 IUI
PCOS
Other
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
When we have had follow ups with him or phone calls I can tell he [Dr. Jain] remembers us and he remembers details from my different cycles. He has personally reached out and called me/us to answer my questions and talk through my symptoms during cycles. ... Especially, when we met with him following my miscarriage. At that appointment I had a long list of questions and he sat with us and answered every single one before we left. He has always had a great level of compassion towards us and why we are there to see him.
The office [Northwestern Med] has a lot of patients and it is difficult to get consultation appointments with the RE's. The clinic has great clerical staff. They learn your names, they greet you with friendly hellos even at 6:30 am and they always wish me good luck whenever i have scheduled an IUI. The clinic is very efficient during morning monitoring times. Unless, there is a significant amount of people (i.e. after a holiday weekend) I am almost always in and out of there in 30 minutes
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
He has always been supportive of my interest in trying supplementary treatment outside of just the RE world (i.e. supplements, Naturopath, acupuncture). He has been very flexible with doing things on our timeline and not his or the clinics. He has given us his honest medical opinion for treatment based on our clinical presentation. I have never felt like he was forcing us into doing certain treatments (i.e. going right to IVF after my miscarriage). He has been clear and direct with us and explained all the medical language he was using. One issue I had was when I was 3 days after my D&C when I was in significant pain due to additional clots passing. Another doctor in the clinic performed my surgery so she was the one who I saw when I went into the clinic to figure out what was going on. After, it all subsided and i passed all the tissue I heard from my nurse who I work with but I did not hear from Dr. Jain himself about the issues after my surgery.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Come in with questions. If you do your research before you will be able to get even more out of your appointment than you have to begin with.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain has very personable with my husband and I since our first appointment. When we have had follow ups with him or phone calls I can tell he remembers us and he remembers details from my different cycles. He has personally reached out and called me/us to answer my questions and talk through my symptoms during cycles. He has been very kind and compassionate since the first time we met him. I never felt like he was rushing us through our appointments with him. He was very patient with us. Especially, when we met with him following my miscarriage. At that appointment I had a long list of questions and he sat with us and answered every single one before we left. He has always had a great level of compassion towards us and why we are there to see him. I have felt like he completely understands this is more than just a typical medical issue that you would see your primary doctor for. He understands that infertility is more than just physical issue in the body and it is almost highly emotional and mental.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I have done 6 IUI's up to this date. Dr. Jain's rationale for performing IUI's was because my main issue with irregular cycles due to mild PCOS. I had no other abnormal test results that indicated a more severe treatment was needed (i.e. IVF). He also had me immediately start taking 25 mcg of Synthroid to balance out my thyroid. For the IUI's, I took 5 mg of letrozole and then used the ovidrel trigger shot for each cycle. On the second IUI, my uterine lining wasn't thickening as it should have been so they put me on 10 mg of Estradiol. This was the cycle I got pregnant! I had an early miscarriage for unknown cause (genetic test showed the baby was chromosomal normal). For the following 3 IUI's, Dr. Jain had me taking 20 mg progesterone suppositories following the IUI to help assist with implantation. Throughout this process I have had to increase my Synthroid dose. After my 5th IUI (4th failed), we decided to take a break from treatments and see a Naturopath doctor. After a few months of diet change and additional testing/treatments suggested by the Naturopath we returned to Dr. Jain to discuss next treatment options. He went talked us through what IVF would look like and the pros and cons for our situation. He also talked about the pros and cons of continuing with IUI's. He was very supportive and willing to continue with IUI's because we had success. After that appointment, we decided to try more IUI's. We had our 6th IUI in March 2020 with the same treatment protocol listed above. We had set a plan with Dr. Jain for what we would do different if I got a positive pregnancy test. This included taking blood thinners to help maintain the pregnancy. Unfortunately, I did not get pregnant from that cycle. We are currently in a holding pattern right now due to COVID-19 and have not been able to start another IUI. Our plan is to try two more IUI's and see if either is successful before discussing other options.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Joyce Kane)
My nurse Joyce has been amazing. She has been an amazing communicator since the first day I met her. She will quickly return my messages through the online chart or phone call. When I was in significant pain following my D&C she was the one who got in me into the clinic to see the doctor who performed my surgery. She has been so kind and compassionate with me as well. She is the one who called me to tell me the results of the genetic test of my baby following my miscarriage. She was the one who told me the baby I lost was a boy. I could hear the sadness in her voice as she told me all this. I did not feel like she was just making another call with results to the patients. I would also like to state that all the nurses who performed my IUI's have been amazing during the procedures. They have been completely understanding of what is going on with us. They are extremely knowledgeable. When I first decided to do IUI's I thought it would be the doctor doing them. But when I found out it was the nurses I was a little hesitant because I didn't know what the norm was in a large clinic. After my first experience with the nurse performing my IUI I no longer was unsure. They have been so professional and competent and great cheerleaders every time.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
A weakness of my clinic is the size. The office has a lot of patients and it is difficult to get consultation appointments with the RE's. The clinic has great clerical staff. They learn your names, they greet you with friendly hellos even at 6:30 am and they always wish me good luck whenever i have scheduled an IUI. The clinic is very efficient during morning monitoring times. Unless, there is a significant amount of people (i.e. after a holiday weekend) I am almost always in and out of there in 30 minutes.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
Our insurance did not cover any procedures. It is $709 per IUI. My Ovidrel injections cost $92. We paid co-pays per our insurance for all other appointments.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/A
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
During the process of my first IUI the doctor reading my mid-cycle ultrasound and bloodwork told me I had likely ovulated already and potentially missed the chance to do the IUI. This was NOT my doctor. This was a doctor different from Dr. Jain. When we finally spoke with Dr. Jain corrected that doctor and told me I had not ovulated and we had not missed our chance for the IUI. Again, the issue was with another doctor in the clinic and also not Dr. Jain. This was unfortunately the doctor who told me I had miscarried. At that time, I did not feel like she had given us a lot of compassion or had a lot of emotion for what we were going through.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
7
8
Age 36 - 38
3 IUI
6 IVF
1 Egg Freezing
Unexplained
European
Income $200K - $499K
Investor
3rd of 3 Docs
Neutral
Neutral
Unsuccessful
Dr. Jain is more than happy to discuss your case with you and answer any questions. It’s difficult to see Dr.Jain outside of the scheduled consultations given the size of the clinic...is a great, compassionate doctor. I only with he would have changed our protocol much earlier than he did. He waited for three failed cycles before changing anything...One transfer resulted in a miscarriage of a chromosomally abnormal embryo despite the PGS resting. The other PGS tested embryo resulted in a negative beta. After that round we changed our protocol to transfer two Day 3 embryos. That transfer resulted in a chemical pregnancy.
Please be sure to advocate for yourself [at Northwestern Fertility & Reproductive Medicine]. Understand that you’ll be seeing the other doctors at the practice much more often than your specific doctor...Dana is a wonderful nurse and caregiver. She is always quick to respond to questions and requests and is compassionate to my situation and any setbacks...Monitoring appointments were quick and easy! Results and any changes to protocol were provided later in the day via secure email.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain is a great, compassionate doctor. I only with he would have changed our protocol much earlier than he did. He waited for three failed cycles before changing anything. That being said, it is my understanding that he is one of the best doctors at Northwestern and in the area in general.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Please be sure to advocate for yourself. Understand that you’ll be seeing the other doctors at the practice much more often than your specific doctor
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain is more than happy to discuss your case with you and answer any questions. It’s difficult to see Dr.Jain outside of the scheduled consultations given the size of the clinic.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I respond very well to the meds and create a lot of eggs. I am always on the lowest doses of Menopur and Follistim. My problem is that I don’t produce high quality embryos so after three rounds we only produced two PGS tested Day 6 embryos. One transfer resulted in a miscarriage of a chromosomally abnormal embryo despite the PGS resting. The other PGS tested embryo resulted in a negative beta. After that round we changed our protocol to transfer two Day 3 embryos. That transfer resulted in a chemical pregnancy.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Dana Sullivan )
Dana is a wonderful nurse and caregiver. She is always quick to respond to questions and requests and is compassionate to my situation and any setbacks. She also is happy to celebrate any small victories with me.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is one of the best in the area but is very large and any appointments are scheduled far in advance. Also expect to see a different doctor for each medical appointment. The nurses are the patients main points of contact.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Monitoring appointments were quick and easy! Results and any changes to protocol were provided later in the day via secure email.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
We’re luck that insurance covers the medical procedures associated with IVF. We have to pay out of pocket for medications (approximately $7k) and genetic testing (approximately $3k) per round of IVF.
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
I’m happy to do eSETs but understand that transferring two Day 3 embryos, given my history of poor quality embryos, was the right choice.
7
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 30
Tubal Blockage
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $0 - $49K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Boots first went through our situation, took time to understand our story, as we seen clinics in Guam and San Diego with no success, then she explained and present diagrams of all options, after getting an HSG test and a sonohysterogram, I was diagnosed with tube blockage and will have surgery to get my tube removed and with that Dr. Boots explained IVF will be one of the only options left. So she explained the procedure and set us up with
The location [Northwestern Medicine] is awesome yet private. You will be tended to in a very professional manner. They will tend to your situation if one arises such as rescheduling and being a little late due to traffic or anything else. They are passionate about what they do and it shows. ... [Nursing staff] Many strengths, for the start you can tell they are well in tune with their work. They embody what a team is and help each other out. They are welcoming to every patient that walks in and provide information and explain everything.
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr. Boots was welcoming from the first appointment and very comfortable, I didn't feel rushed in my decision like my two previous doctors, she was very compassionate and made my husband feel included also. My husband has mentioned that he feels very happy with her and feels like we can come out with a baby of our own at the end of our journey. Dr. Boots suggest numerous options and explained every single step and recommended us for grants and she also is great at following up. For a military family always getting stationed in different places, I highly recommend Dr. Boots so far throughout our journey. I'll even go as far as after we have our child and in a few year if we are stationed somewhere else, we will come back to her as she is the most efficient and professional doctor we had so far.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
I would tell my friends or anybody looking to start a family with help that you will feel welcomed and don't worry about being rushed with your appointment like most doctors will. She will explain everything even draw out diagrams to help further explain various examples and/or situations. She looks at all angles and will assist you in coming up with a plan. As a military family, we appreciate her so much as our schedule is never routine. She will work around your schedule.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
She took her time in explaining the process and tests that we would have to do. Dr. Boots was very compassionate and heard and answered every question we had. She didn't rush us and took her time.
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Dr. Boots first went through our situation, took time to understand our story, as we seen clinics in Guam and San Diego with no success, then she explained and present diagrams of all options, after getting an HSG test and a sonohysterogram, I was diagnosed with tube blockage and will have surgery to get my tube removed and with that Dr. Boots explained IVF will be one of the only options left. So she explained the procedure and set us up with a financial counselor to explain the process. Within, our first two visits we had a game plan with the route we were going to go without the financial plan yet. We are still waiting on the results.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Many strengths, for the start you can tell they are well in tune with their work. They embody what a team is and help each other out. They are welcoming to every patient that walks in and provide information and explain everything. All of the staff will greet you and care to you and they even remember specifics as in family members, for example, I just adopted my sister-in-law while in Guam before I transferred to my new duty station and the fact they remember and asked how she is doing is awesome and makes us feel welcomed. They always thank my husband for his service in the military and he appreciates that as well.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The location is awesome yet private. You will be tended to in a very professional manner. They will tend to your situation if one arises such as rescheduling and being a little late due to traffic or anything else. They are passionate about what they do and it shows. I am sure they deal with some difficult patients at one time or another yet you can tell their cohesiveness helps them function as one.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Since we are in the military, Tricare allows us to see her and get certain services completed but does not cover IVF or IUI so she recommended various grants and yet the visits, bloodwork, and other procedures were covered by insurance.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Boots explained the cost and differences between the single and multiple embryo process. She went step by step and explained the different processes.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
6
Age 30 - 31
4 IUI
Unexplained
Prefer not to answer
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Goldman never made me feel rushed or embarrassed to ask questions, she understands this is a sensitive journey and she wants you to be as comfortable as possible. ... She is positive, but doesn't sugar coat the situation you are in dealing with infertility but she provides you with hope. I feel safe in her care and I trust her to take care of me throughout this journey.
Advocate for yourself and your appointments that are needed when scheduling. The scheduling team [at Northwestern Medicine] isn't always the same as the nursing staff so be sure to clarify what you need to schedule to ensure that it gets taken care of. They are all organized and timely. ... She [Dr. Goldman] believes you should only transfer one embryo because it's the safest option for me, and I trust this and want this as well!
How was your experience with Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Dr. Goldman is amazing. She cares deeply for her patients, and really makes you feel like you are on this journey together. She is positive, but doesn't sugar coat the situation you are in dealing with infertility but she provides you with hope. I feel safe in her care and I trust her to take care of me throughout this journey.
What's one piece of advice would you give a prospective patient of Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Ask as many questions as you want, and if you don't understand something ask for clarification. Dr. Goldman never made me feel rushed or embarrassed to ask questions, she understands this is a sensitive journey and she wants you to be as comfortable as possible.
During treatment, were you treated like a number or a human with Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Dr. Goldman has amazing bed side manner, she always looks you in the eye, speaks to you with kindness and directness, and is always very prepared for your appointments. When I had a miscarriage, she was the one to tell me and I will never forget the kindness and compassion she showed me on that horrible day.
Describe the protocols Kara Goldman used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had two IUIs with clomid and tigger shot, one ending in a miscarriage at 8 weeks. She got me in the very next day the day before Thanksgiving for a D&C. Then, we tried two more IUIs with Clomid and trigger shot, both ending in a negative pregnancy. We are going to start IVF as soon as the coronoavirus settles down.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kait)
Amazing!
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Advocate for yourself and your appointments that are needed when scheduling. The scheduling team isn't always the same as the nursing staff so be sure to clarify what you need to schedule to ensure that it gets taken care of. They are all organized and timely.
Describe Kara Goldman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She believes you should only transfer one embryo because it's the safest option for me, and I trust this and want this as well!
10
Doctor
Kara Goldman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
10
10
Age 41 - 43
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Bernardi never rushed our appointments, answered all of our questions, and delivered honest information in a kind and supportive manner. ... She was happy to try new things and was willing to work with my Reproductive Immunologist. ... She is empathetic, quick to respond to emails, and has a very caring demeanor. (We love her!) ...
NW [Northwestern Medicine] does have an onsite financial advisor who is extremely helpful when dealing with insurance and payment. ... The weekend staff for monitoring is outsourced which means many have no idea who you are nor, do they seem to care. I have left in tears many times from weekend monitoring appointments. During the week, the staff is amazing though and the women at the front desk are some of the most marvelous people you could ever meet!
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi made us feel instantly at ease. She explained things thoroughly and answered our millions of questions with kindness and expertise. She was happy to try new things and was willing to work with my Reproductive Immunologist.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Do your research and be your own advocate. If you have multiple losses, seek out a reputable Reproductive Immunologist to work with Dr. Bernardi. If you have unexplained infertility, insist upon the ReceptivaDX to test for the biomarker for endometriosis.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi never rushed our appointments, answered all of our questions, and delivered honest information in a kind and supportive manner. She is empathetic, quick to respond to emails, and has a very caring demeanor. (We love her!)
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Dr. Bernardi did every test (except for ones related to immunology). Based on my AMH, it was determined that have diminished ovarian reserve. Therefore she did not want to over suppress my ovaries. My standard treatment for medicated cycles was: 350 Gonal F Trigger: 250 Ovidrel When that didn't produce more than 2 follicles, we tried Menopur and Estrogen priming but got poorer results.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Dana)
Dana our Nurse is like family! She is there for us at any time and we really feel that she is rooting for us. She is so quick to get back to us and is so compassionate and understanding.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern is a very large clinic so expect a cattle call kind of office. Sometimes there is standing room only in the waiting area. The weekend staff for monitoring is outsourced which means many have no idea who you are nor, do they seem to care. I have left in tears many times from weekend monitoring appointments. During the week, the staff is amazing though and the women at the front desk are some of the most marvelous people you could ever meet!
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
Thankfully, our insurance covered everything except the ReceptivaDX test. NW does have an onsite financial advisor who is extremely helpful when dealing with insurance and payment.
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 40 - 41
2 IUI
1 IVF
Unexplained
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Goldman has been amazing during our infertility journey. We met her for a consultation the day after my 40th birthday. She has been informative, comforting, and encouraging. She has been thorough in presenting us with all our options, making sure we understand next steps and available to answer questions that arise along the way.
The Northwestern Medicine Fertility and Reproductive Medicine Clinic is great! They are knowledgeable, kind, patient, and provide hope. They have made this process less scary and eased our anxiety along the way. One drawback would be the wait time for scheduling appointments with your doctor. ... The monitoring appointments were convenient and occurred before work hours. The process was efficient and smoothly ran.
How was your experience with Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Dr. Goldman has been amazing during our infertility journey. We met her for a consultation the day after my 40th birthday. She has been informative, comforting, and encouraging. She has been thorough in presenting us with all our options, making sure we understand next steps and available to answer questions that arise along the way. Most recently after our stimulation process did not produce the results we were hoping for, she scheduled a telehealth appointment (due to COVID-19) to check-in with us to ensure we were okay. She gives us hope that they process will eventually work!
What's one piece of advice would you give a prospective patient of Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Any prospective patient would be in great hands with Dr. Goldman. I would recommend scheduling in advance as she is often booked.
During treatment, were you treated like a number or a human with Kara Goldman at Northwestern Fertility & Reproductive Medicine?
Dr. Goldman took the time to explain our options (IUI, IVF) and answered our many questions during our consultation and subsequent appointments. She has been comforting while providing us with realistic and sensitive information. She has been able to ease our anxieties during this whole process and has given us hope for a child(ren).
Describe the protocols Kara Goldman used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We completed two IUI cycles. I was prescribed Clomid for 5 days and then an Ovidrel injection. Neither IUI cycle resulted in pregnancy. We have gone through one round of egg stimulation and retrieval thus far. We have not been able to do another cycle of stimulation nor transfer due to the COVID 19 emergency. Due to my age, I was prescribed high doses of stimulation medications to retrieve as many eggs as possible. ( Gonal F 300 units/day; Menopur 150 units/day; Ganirelix 250 mg; Ovidrel 250 mg as the trigger shot). The egg stimulation resulted in 12 eggs retrieved. 10 of the eggs fertilized and we had 4 embryos created. Due to my age, genetic testing was recommended. After the genetic testing was complete, we have 1 healthy embryo for eventual transfer.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff are warm, compassionate, and uplifting. They have been responsive to any and all questions presented to them.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The Northwestern Medicine Fertility and Reproductive Medicine Clinic is great! They are knowledgeable, kind, patient, and provide hope. They have made this process less scary and eased our anxiety along the way. One drawback would be the wait time for scheduling appointments with your doctor.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
The monitoring appointments were convenient and occurred before work hours. The process was efficient and smoothly ran.
Describe the costs associated with your care under Kara Goldman at Northwestern Fertility & Reproductive Medicine.
My insurance coverage for fertility medications is a $10,000 lifetime allotment and 10% out of pocket copay. I went through this allotment very fast and the copay amount was pretty high. The Northwestern Medicine Specialty Pharmacy was willing to work with me and my insurance to maximize the most insurance coverage and less the out of pocket expense. The clinic has a $2,095 payment for embryo storage that is due before the stimulation process can begin. We spent just over $3500 for medication copays, medications, and genetic testing. Thus in total our out of pocket cost for the egg stimulation/retrieval is over $5,600. We will have to pay out of pocket for any further medication associated with the embryo transfer and if we would like to pursue another round of egg stimulation/retrieval. Unfortunately, we were informed that there is no financial assistance available for us during this process through Northwester Medicine nor EMD Serrano as we do not qualify financially :(
Describe Kara Goldman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Goldman recommended a single embryo transfer to ensure the likelihood of a successful, healthy pregnancy.
10
Doctor
Kara Goldman
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 39 - 40
3 Egg Freezing
3 Embryo Freezing
Other
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Helen Kim is] very willing to answer questions, so ask all the questions you have...Compassionate, knowledgeable, experienced. Able to assess situation and offer course of action, adapt it as needed, and offer recommended courses of action...since we were doing genetic testing and freezing [she] suggested eSET...We did multiple rounds of IVF. The dosages of the shots, and supplements were adjusted during various cycles
[Northwestern Fertility & Reproductive Medicine is] Very organized, well-run, clean, meticulous attention to detail. Have 1 location in downtown Chicago and 2 suburban locations in the north and northwest suburbs. Made life easier to have flexibility regarding locations for monitoring...nurses help you through the process with compassion and care...reception staff remember your name and chat with you when you arrive for your appointment...Through the use of Northwestern’s medical app they have a very short response time to all kinds of questions
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Compassionate, knowledgeable, experienced. Able to assess situation and offer course of action, adapt it as needed, and offer recommended courses of action. She was recommended by multiple friends from different circles, all of whom also happen to be in the medical field. Highly recommend Dr. Kim and her team.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
She’s very willing to answer questions, so ask all the questions you have. If you have exhausted your questions ask what else she thinks you should know.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim, her colleagues, nurses and staff have been wonderful. They go out of their way to be kind and compassionate while providing medical care. They tailor your care to your specific needs. They provide information and keep you up to date. Through the use of Northwestern’s medical app they have a very short response time to all kinds of questions.
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Wish I could be more specific but it all blurs together. We did multiple rounds of IVF. The dosages of the shots, and supplements were adjusted during various cycles. We also did genetic testing. We’re still in the process but so far highly recommend them.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Jessica )
As I said earlier, amazing, compassionate, caring kind. It’s the little things along the way that make a difference, like how delicate the needle pokes are for your blood test, or how gentle the ultrasound technician is during your test, the way nurses help you through the process with compassion and care, or how the reception staff remember your name and chat with you when you arrive for your appointment. We could not have chosen a better team. Thank you all!
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Very organized, well-run, clean, meticulous attention to detail. Have 1 location in downtown Chicago and 2 suburban locations in the north and northwest suburbs. Made life easier to have flexibility regarding locations for monitoring. Again, highly recommend.
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
This will be case specific based on someone’s insurance coverage, so for this one contact the clinic and ask their finance counselors to check your insurance coverage and let you know your specifics.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
This will be patient and situation specific, but in our situation, especially since we were doing genetic testing and freezing Dr. Kim suggested eSET.
10
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
6
Age 27 - 28
3 IUI
Male Factor
PCOS
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr Jain was very thorough in his explanations and medical opinion. He always listened to me when an IUI cycle didn’t work and adjusted the medications based on patient preference. Be prepared with questions! You won’t see [him] often but he is working with the staff behind the scenes...Patients lose a lot of control during the infertility process, so Dr Jain will listen to your requests to “give back control” in a sense. Do your homework and be prepared to ask questions!
The biggest frustration about this [Northwester Fertility & Reproductive Medicine] clinic is the scheduling. Getting an IUI scheduled was almost impossible to workout with mine and my husband’s schedule, but we had to make it work. Be your own patient advocate! We had a scheduler “triple-book” us for an IUI at a farther location and was trying to tell me that my partner needs to bring his specimen and not produce in the clinic...
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr Jain was very thorough in his explanations and medical opinion. He always listened to me when an IUI cycle didn’t work and adjusted the medications based on patient preference. Be prepared with questions! You won’t see Dr Jain often but he is working with the staff behind the scenes. I highly recommend him!!
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Be prepared at your appointment with a list of questions. Ask Dr Jain anything that is on your mind. Patients lose a lot of control during the infertility process, so Dr Jain will listen to your requests to “give back control” in a sense. Do your homework and be prepared to ask questions!
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr Jain really takes into account what the patient prefers with treatment! He will listen to you and usually proceed with what you think is best for your body. I have never met a more caring and patient-centered physician than Dr Jain
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
PCOS - letrozole 2.5, letrozole 5, then letrozole 5 with clomid 100
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kait)
The IUIs are done by the nursing staff (FYI there is a study that shows no difference in outcomes if done by a nurse or a doctor). My primary nurse Kait was amazing! She was always so receptive to my million questions and would answer them as soon as she could (usually within an hour or two). She made me feel comfortable with my treatment plan and communicated any information to my physician.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The biggest frustration about this clinic is the scheduling. Getting an IUI scheduled was almost impossible to workout with mine and my husband’s schedule, but we had to make it work. Be your own patient advocate! We had a scheduler “triple-book” us for an IUI at a farther location and was trying to tell me that my partner needs to bring his specimen and not produce in the clinic. I was absolutely not okay with the specimen being out of the body for an hour (during our commute) so I really fought for my rights. At the end of the day, this is your fertility treatment! Don’t agree to something that makes you uncomfortable so that it can be more convenient for the clinic. The clinic really needs help with scheduling/staffing to ensure patients feel comfortable and not frustrated/stressed every month.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
My insurance has great coverage, so our out of pocket costs were low. IUI was about $220 after insurance
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/A
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
The physician that goes over my midcycle ultrasound and blood work is not always my primary doctor. I’ve had concerns that the clinic could be triggering me too early and wanted to wait one more day before the trigger shot but the clinic insisted I trigger that evening. My primary physician Dr Jain is much more receptive, but other physicians are not. I feel that I’m not heard and that my concerns aren’t addressed when this happens.
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Northwestern Fertility & Reproductive Medicine
Oakbrook Terrace
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
2
0
Age 34
2 IUI
Endometriosis
Tubal Blockage
Unexplained
European
Latinx
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kim would call me back when I had questions and show empathy for bad news...I felt like a thorough examination of my condition was not monitored early on and could have saved me a lot of resources and energy...I would like to have all information and make my own decision in regards to my treatment. There was another time I had to point out that my medication dosage was to be increased for the 2nd iui according to our treatment plan
NW is reputable and the clinic is very popular. Communication with easy with mychart. Virtual office visits were good. The attention to detail is lacking and treatment plans should be more thorough before a patient invests a lot of time and resources...I spent approximately $1900 for IUIs and medication (plus another HSG). Each IUI was $700 out of pocket and my medications were about $120. My monitoring procedures were covered by my insurance.
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim would call me back when I had questions and show empathy for bad news. However, I was upset that I completed two IUIs and was told that a cyst and fluid would be monitored. It wasn’t until my second IUI failed and I contacted her that she mentioned the cyst and fluid were still present. Because of the cyst and fluid, she was concerned my tubes were blocked and recommended I have another hsg completed. Previously, my obgyn said my tubes were open when I first took a hsg and I attempted to retrieve the images for Dr. Kim as she said she could not locate them. I completed another hsg and was diagnosed with Hydrosalpinges. I felt destroyed because I felt like a thorough examination of my condition was not monitored early on and could have saved me a lot of resources and energy. In addition, I felt like I had to review notes and ask questions in order to get my “plan”/“”case” reassessed. For example, I asked about being placed on birth control to try to prevent the cyst from growing further. Dr. Kim informed me that she did not tell me about this treatment as most clients want to try naturally when they take time off. I would like to have all information and make my own decision in regards to my treatment. There was another time I had to point out that my medication dosage was to be increased for the 2nd iui according to our treatment plan. I lost a lot of trust and confidence with Dr. Kim after these instances and the failure to get a hsg completed or request/retrieve the prior hsg images before having me complete any IUIs.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
Make sure you review all notes and do your research beforehand. Do not be afraid to advocate for yourself and speak up.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
The people in the office were nice and would have conversations with me. Most of my interactions were with the nurses or other staff members.
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
The plan was to do 3 IUIs, then IVF. After two failed IUIs, I messaged Dr. Kim and she decided to do further testing to determine why I continued to have a cyst and fluid in my ultrasounds. I had to redo an HSG as she could not locate the previous HSG that was completed at NW.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They were nice but failed to consult after visit notes about dosage for my 2nd IUI cycle. Not sure if this was a missed part on behalf or the nurses or Dr. Kim.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
NW is reputable and the clinic is very popular. Communication with easy with mychart. Virtual office visits were good. The attention to detail is lacking and treatment plans should be more thorough before a patient invests a lot of time and resources.
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
I spent approximately $1900 for IUIs and medication (plus another HSG). Each IUI was $700 out of pocket and my medications were about $120. My monitoring procedures were covered by my insurance.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/A
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Upon intake, there should have been a request for images of my hsg test before having me complete any IUIs. I should have been informed about the progress of the cyst and fluid.
2
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 33
IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Jain has the best amazing bedside manner. He is a good listener and is very compassionate. You can tell that he is rooting for you. He makes you feel like you are his only patient. Anytime I had questions, it was always very easy to set up a consultation with him. I felt very involved in my care and he was very receptive to my ideas as well. He would change my protocol as needed with each round. I already knew that we have a male factor issue and a poor egg quality issue and even with the odds against us, he made my dream come true. We are having our baby boy in July 2021 and it is all because of Dr. Jain. You would be foolish to look elsewhere. I have recommended him to some of my co-workers and they now pregnant too. Look no further than Dr. Jain for your fertility needs. He is a miracle worker.
Krista and Dana are Dr. Jain's nurses [at Northwestern Fertility & Reproductive Medicine] and they are simply the best. Like most fertility clinics, your primary communication is with the nurses. Whenever i had a question and sent them a message on my chart, within seconds, I had a detailed response from both of them. Dr. Jain is very popular and when I needed to get in last minute to do another round of IVF, Dana and Krista worked their magic to get me in. When I was waiting for my 3rd round of beta results, Dana messaged me on my chart as soon as she got in. They are simply the best.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain gave the biggest gift he could possibly give us, our miracle baby boy. I was getting treatment at FCI prior to seeing Dr. Jain and I felt like I was just treated like a number and not a person. When I started seeing Dr. Jain in January 2020 after a recommendation by my sister n law who was in her 40s and had a very successful 1st cycle of IVF by Dr. Jain, I was blown away at the difference in care with him. Dr. Jain has the best amazing bedside manner. He is a good listener and is very compassionate. You can tell that he is rooting for you. He makes you feel like you are his only patient. Anytime I had questions, it was always very easy to set up a consultation with him. I felt very involved in my care and he was very receptive to my ideas as well. He would change my protocol as needed with each round. I already knew that we have a male factor issue and a poor egg quality issue and even with the odds against us, he made my dream come true. We are having our baby boy in July 2021 and it is all because of Dr. Jain. You would be foolish to look elsewhere. I have recommended him to some of my co-workers and they now pregnant too. Look no further than Dr. Jain for your fertility needs. He is a miracle worker.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
nothing, please stay exactly the same. I can't wait to start my next round of IVF with him in January 2022.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain gave the biggest gift he could possibly give us, our miracle baby boy. I was getting treatment at FCI prior to seeing Dr. Jain and I felt like I was just treated like a number and not a person. When I started seeing Dr. Jain in January 2020 after a recommendation by my sister n law who was in her 40s and had a very successful 1st cycle of IVF by Dr. Jain, I was blown away at the difference in care with him. Dr. Jain has the best amazing bedside manner. He is a good listener and is very compassionate. You can tell that he is rooting for you. He makes you feel like you are his only patient. Anytime I had questions, it was always very easy to set up a consultation with him. I felt very involved in my care and he was very receptive to my ideas as well. He would change my protocol as needed with each round. I already knew that we have a male factor issue and a poor egg quality issue and even with the odds against us, he made my dream come true. We are having our baby boy in July 2021 and it is all because of Dr. Jain. You would be foolish to look elsewhere. I have recommended him to some of my co-workers and they now pregnant too. Look no further than Dr. Jain for your fertility needs. He is a miracle worker.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
micro dose lupron protocol with follistim is the protocol that got me pregnant
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: dana and krista )
Krista and Dana are Dr. Jain's nurses and they are simply the best. Like most fertility clinics, your primary communication is with the nurses. Whenever i had a question and sent them a message on my chart, within seconds, I had a detailed response from both of them. Dr. Jain is very popular and when I needed to get in last minute to do another round of IVF, Dana and Krista worked their magic to get me in. When I was waiting for my 3rd round of beta results, Dana messaged me on my chart as soon as she got in. They are simply the best.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This is hands down the best fertility clinic in the chicagoland area. Look no further than Dr. Jain at northwestern fertility. The hospital is so clean and nice. The IVF egg retrieval and transfer procedures are done downtown and you have a beautiful view of downtown Chicago. All the rooms are so clean and spacious.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
not sure, insurance covered everything
10
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Oakbrook Terrace
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
6
8
Age 29
2 IUI
Endometriosis
Male Factor
PCOS
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
The very first time I met him [Dr. Jain]...He was confident that I would not need IVF and with 4 IUI (3 being negative and 1 being a chemical pregnancy). After our 2nd telemed meeting we are now doing IVF...He does take the time to listen to you...he basically told me to go on a Plant based diet, lose weight, cut sugar out, and stop eating meat because its bad food....
I just felt everytime I walked into the office [at Northwestern Fertility & Reproductive Medicine] I was just another $ instead of a person...Strengths: Fast and sufficient. Answer your questions in a timely manner. Multiple sites your able to go to. Weakness: Only downtown location is open on the weekends, appointments are far out so you have to take what you can get, if you normally go to a specific site be aware if its booked you have to go to another site, getting your period on the weekend is the worst because monday is there busiest days.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I've only met Dr. Jain twice never in person only telemed because of Covid. The very first time I met him to my partner and I he seemed cocky he basically told me to go on a Plant based diet, lose weight, cut sugar out, and stop eating meat because its bad food. He was confident that I would not need IVF and with 4 IUI (3 being negative and 1 being a chemical pregnancy). After our 2nd telemed meeting we are now doing IVF. Which is not only time consuming but is very expensive. I will say I cut dairy out of my diet and did lose 28 pounds. Never had natural periods until I lost all that weight the last 5 months my periods have been coming by themselfs and timid. He does take the time to listen to you and it is very overstimulating the amount of information that is received and what your body really goes through! You are mentally and physically drained.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Be prepared- this experience is very long and becomes overwhelming for you and your partner. It consumes your life from the blood draws, semen samples, ultrasounds, and appointments. You pretty much work around their availability and I've personally have missed a lot of work just to attend these appointments. *Do your researches make notes and DO NOT be afraid to ask Questions.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I just felt everytime I walked into the office I was just another $ instead of a person. My first time doing an IUI/ ultrasound nobody explained to me I needed to undress and I stayed in the room unsure what to do and nervous. Finally, when the tech came in she was unhappy that I was not on the table ready to go. I had a chemical pregnancy and I just feel like my world just shattered they didn't offer services/ therapy anything to get me through my worst nightmare just an apology.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
My partner and I decided to do 2 timid intercourses and 2 IUI. But, the protocols were similar. Timid intercourse: Notify the clinic of day 1 of period. Day 3 of period schedule you for bloodwork and ultrasound. Based on your bloodwork and ultrasound they send you a message letting you know to start taking Letrozole 5mg once a day for 5 days. Return for bloodwork and ultrasound and based on your results the nursing staff will tell you when to give the trigger shot usually 24 hrs last between 9pm-10pm. The nursing staff gave specific instructions for the timid intercourse usually the next three days. Wait 2 weeks and take a pregnancy test. The IUI:Notify the clinic of day 1 of period. Day 3 of period schedule you for bloodwork and ultrasound. Based on your bloodwork and ultrasound they send you a message letting you know to start taking Letrozole 5mg once a day for 5 days. Return for bloodwork and ultrasound and based on your results the nursing staff will tell you when to give the trigger shot usually 24 hrs last between 9pm-10pm. The nursing staff reaches out to scheduling to set you a time for your partner and yourself to go in the IUI procedure (Usually 2-3 days after trigger shot).
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Strengths: For the most they were in great communication with me letting me know the next steps if I had any questions they were quick to respond. Weakness: I do not like how many people have access to my information I felt like I was getting different answerings which made it confusing.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths: Fast and sufficient. Answer your questions in a timely manner. Multiple sites your able to go to. Weakness: Only downtown location is open on the weekends, appointments are far out so you have to take what you can get, if you normally go to a specific site be aware if its booked you have to go to another site, getting your period on the weekend is the worst because monday is there busiest days.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
Make sure you try to have the best deductible because the cost quickly add up. The trigger shot is through Northwestern Speciality Pharmacy and you have to special order that shot and it was $20.00. The ultrasounds and bloodwork after I met my deductible were free essentially but prior the blood work was roughly $10-$30 and ultrasound was $30-$50
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
No comments this process was explained thoroughly to me and I understood why he is transferring one embryo instead of multiples.
6
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Compassion
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Oakbrook Terrace
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unsuccessful
6
7
Age 29
2 IUI
1 IVF
PCOS
Prefer not to answer
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
I only saw Dr. Bernardi once throughout my 2 IUI cycles...I feel like they didn't monitor my cycles very carefully and ensure the IUIs were done at the optimal time...She seemed very intelligent and professional. I liked her personality and bedside manner. She was very nice. However, they definitely don't prioritize IUI patients which I get. But the whole experience with 2 IUI cycles, I just felt like I was ushered through. I thought I wouldn't be someone who needed my hand held through the process, but left feeling like their process was cold and impersonal.
I was upset with my 2nd IUI [at Northwestern Fertility & Reproductive Medicine]. I did not respond...so they started me on a 2nd round on day18 of my cycle. Then they didn't have me come back for like 8 days and we missed my ovulation and were not able to do the iui. The whole cycle seemed doomed from the start and I felt like they did not put a lot of care into monitoring and seeing what was best
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
She seemed very intelligent and professional. I liked her personality and bedside manner. She was very nice. However, they definitely don't prioritize IUI patients which I get. But the whole experience with 2 IUI cycles, I just felt like I was ushered through. I thought I wouldn't be someone who needed my hand held through the process, but left feeling like their process was cold and impersonal.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
The clinic is busy, you probably won't talk to her more than once or twice. She is smart and I am sure she's a great doctor. It didn't work out for me. I decided I needed a smaller clinic with a more personal experience.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
I only saw Dr. Bernardi once throughout my 2 IUI cycles. They always emailed updates and results, did not call. I don't feel like I got to know any staff and they certainly didn't get to know me. I feel like they didn't monitor my cycles very carefully and ensure the IUIs were done at the optimal time.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I had 2 IUI cycles with Letrozole.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
It is a big clinic with a lot of patients. Impersonal experience with my IUI cycles, but im sure they put more into IVF patients. Very updated, nice facilities. I switched clinics to start IVF, because it would have been a 3 to 5 month wait with a lot of hurdles. I felt like I had to do a ton of administrative work to move things along. I decided I wanted to go with a smaller clinic with a more personal experience. I have already had my egg retrieval with the new clinic before Northwestern would have even been about to get me in for a consult and start booking the pre-ivf appointments
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I was upset with my 2nd IUI. I did not respond to the low dose of leyrozile, so they started me on a 2nd round on day18 of my cycle. Then they didn't have me come back for like 8 days and we missed my ovulation and were not able to do the iui. The whole cycle seemed doomed from the start and I felt like they did not put a lot of care into monitoring and seeing what was best
6
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
2020, Unknown Success
10
10
Age 41
4 IUI
1 IVF
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bernardi has always listened to me and considered my opinions in every decision. She sees me for who I am, and doesn’t just have a protocol she uses for everyone...[she] is excellent when it comes to evaluating transfer determinations based on the individual patient...Don’t expect to see your doctor during all of your MANY ultrasound and lab appointments.
I love Northwestern because it runs in a “team” patient care model — meaning, you have an entire team, not just one doctor. However, that also means you may not see your doctor all the time or very often...every time I message my doctor/nurse on MyCharts, they message back very quickly...never had a medication or scheduling or medical issue arise that wasn’t fixed within a few hours simply by my sending a quick and easy MyCharts message
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
She is kind, considerate and caring. She has always taken my opinions and requests into consideration while forming my treatment. I have a lot of worries, and every time I speak to her I feel much better! I’ve seen 2 other RE’s and she is by far the best RE I’ve ever seen by a long shot!
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
I love Northwestern because it runs in a “team” patient care model — meaning, you have an entire team, not just one doctor. However, that also means you may not see your doctor all the time or very often. My advice is to simply ASK for an appointment with your RE whenever you want one — either in person or TeleHealth appointments — and you can get one! Don’t expect to see your doctor during all of your MANY ultrasound and lab appointments.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi has always listened to me and considered my opinions in every decision. She sees me for who I am, and doesn’t just have a protocol she uses for everyone. Her nurses are also good about taking my opinions into consideration with my treatment.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Nurse Krista )
All nurses and coordinating staff have been great. They always respond to my (many!) MyCharts messages, and call me back when appropriate. They are well organized and I’ve never had issues with scheduling — even when I was going in every day and things were in flux. As with any clinic, if you are going to decide to do fertility treatment, you have to expect to go in to the office often for labs and ultrasounds — sometimes even every day or two. This has been the best office for appointments and scheduling and the competency of the nursing staff of any offices I’ve attended.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern has an amazing team and access to high quality healthcare. Of all the RE clinics I’ve gone to, this is by far the best. I have no complaints. The scheduling staff is very efficient, and the nursing staff is kind and knowledgeable—every time I message my doctor/nurse on MyCharts, they message back very quickly. Also, I absolutely LOVE that Northwestern uses MyCharts and the system is very thorough. It allows you to see all of you tests, to interact easily and quickly with your doctor and nurse, to have questions answered quickly and easily and so on. I’ve never had a medication or scheduling or medical issue arise that wasn’t fixed within a few hours simply by my sending a quick and easy MyCharts message. Far superior to other clinics I’ve gone to where you have to call, sit on hold, wait for a call back and so on for every little question or issue that arises.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
I am lucky to live in Illinois, which has a fertility insurance mandate, so I have very good insurance coverage for fertility / IVF. I paid $8200 a year max for everything with my insurance — up to 6 retrieval’s a year and unlimited transfers. My insurance covered all medications after that $8200 max out of pocket. Northwestern has been GREAT about coming up with a payment plan to pay that $8200 a year where we pay monthly.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr. Bernardi is excellent when it comes to evaluating transfer determinations based on the individual patient. I was very turned off by RE’s I’ve consulted with who had one protocol (ie, usually transferring only 1 or 2 max, even if low quality embryos) that they used for EVERY patient. Dr. Bernardi and my entire Northwestern team doesn’t do this at all. They are flexible and decide on how many transfers depending on the individual patient and their specific circumstances. This is a HUGE plus in an RE!
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 27 - 28
Other
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband and I are people that like to just get to the point, Dr. Robins was always incredibly informative and was to the point without seeming like he was insensitive to our situation. He had confidence in what he was doing that gave us peace of mind. ... I am in the medical field, and he never spoke to me like I didn't understand what was going on. He never made us feel like he was in a rush (even if he was). He answered every single question with us that we had and always takes his time to make sure we felt prepared for the next steps.
They [Northwestern Medicine] are highly organized, clean, and prompt. You can always get a hold of someone during office hours, and if they are tied up, they are prompt in a response to you. I can't think of any weaknesses at this time. ... They [nurses] are the ones that help me coordinate medication, do the day to day communication on treatment plans. They are prompt in their responses and always helpful.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
My husband and I are people that like to just get to the point, Dr. Robins was always incredibly informative and was to the point without seeming like he was insensitive to our situation. He had confidence in what he was doing that gave us peace of mind.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Trust the process, knowing that you are in good hands.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I am in the medical field, and he never spoke to me like I didn't understand what was going on. He never made us feel like he was in a rush (even if he was). He answered every single question with us that we had and always takes his time to make sure we felt prepared for the next steps.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We have only had a plethora of testing done at this point, we have not yet moved forward with IVF cycles at this point.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Christine)
They are the ones that help me coordinate medication, do the day to day communication on treatment plans. They are prompt in their responses and always helpful.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They are highly organized, clean, and prompt. You can always get a hold of someone during office hours, and if they are tied up, they are prompt in a response to you. I can't think of any weaknesses at this time.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
All I can remember is IVF is approximately 10,000 out of pocket- not including medications.
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
He firmly believes in only transferring one embryo to avoid complications.
10
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
7
Age 42 - 43
3 IUI
Poor Egg Quality
Uterine Fibroids
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Compassionate, skilled, experienced. She [Dr. Boots] is realistic, thoughtful, and hopeful. Responsive when directly reach out and state want to speak with dr. Most communication is canned responses of next steps and with nurse [Northwestern Medicone]. ... 3 medicated IUI cycles using 100mg Clomid x 5 days, Ovidrel trigger shot, IUI and progesterone. 3 cycles using 7.5 mg Letrozole x 5 days, timed intercourse, progesterone.
Great hours [at Northwestern Medicine], reasonably accessible, in person reception staff is good. With high number patients, sometimes feel like a number. Hard to schedule appointments directly through scheduling, often need nurse or dr to intervene. ... Nurse in training experience x 3, unsettling for first IUI, lacked confidence and did not relay follow up information
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Compassionate, skilled, experienced. She is realistic, thoughtful, and hopeful. Responsive when directly reach out and state want to speak with dr. Most communication is canned responses of next steps and with nurse.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Ask for what you need. Ask clarifying questions for better understanding.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
The system gets you in and out efficiently. This is great for working people but human connection is lacking as a result. There are occasional disconnects when information sent via messaging vs phone call or in person appointment. The conveniences we appreciate and are lucky to have access too also create disconnect in emotional support and person to person interaction.
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
3 medicated IUI cycles using 100mg Clomid x 5 days, Ovidrel trigger shot, IUI and progesterone. 3 cycles using 7.5 mg Letrozole x 5 days, timed intercourse, progesterone.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Nurse Alex or Claire)
Professional, responsive, uses canned responses which is efficient but sometimes not edited or personable.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Great hours, reasonably accessible, in person reception staff is good. With high number patients, sometimes feel like a number. Hard to schedule appointments directly through scheduling, often need nurse or dr to intervene.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Had met deductible when started IUI so most costs covered. Monitoring ultrasounds cost about $300, labs $30-60. Unable to afford IVF not covered by insurance.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Nurse in training experience x 3, unsettling for first IUI, lacked confidence and did not relay follow up information
7
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
8
Age 41 - 42
Male Factor
European
Income $100K - $199K
Doctor
3rd of 3 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Feinberg is one of the foremost doctors in the field. She is knowledgeable and experienced and no nonsense, which I appreciate. Dr. Feinberg is also empathetic, caring, considerate, honest and an excellent communicator. I very much appreciate her approach to treatment. ... We started with Clomid IUI when my saline ultrasound and bloodwork demonstrated positive findings. After disappointing sperm counts and motility, we moved directly into IVF.
Scheduling [at Northwestern Fertility & Reproductive Medicine] is a disaster, always. Plan your appointments as soon as you can. The best way to schedule follow up appointments is with the on-site schedulers, as opposed to the 800#. Financial advisors are not particularly friendly and are very blunt. ... They failed to schedule follow up appointments after a failed IUI in Nov. They failed to inform me about next options until I scheduled an appt to do so. They failed to schedule me with the doctor, when I called to schedule with her specifically (they scheduled me for bloodwork only).
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg is one of the foremost doctors in the field. She is knowledgeable and experienced and no nonsense, which I appreciate. Dr. Feinberg is also empathetic, caring, considerate, honest and an excellent communicator. I very much appreciate her approach to treatment.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Book early. She's difficult to get an appointment with.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was incredibly empathetic, caring, no nonsense and she actually listened to me.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We started with Clomid IUI when my saline ultrasound and bloodwork demonstrated positive findings. After disappointing sperm counts and motility, we moved directly into IVF.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Bethany)
Nurses and lab technicians (ultrasound and phlebotomy) are proficient and also caring and kind.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Scheduling is a disaster, always. Plan your appointments as soon as you can. The best way to schedule follow up appointments is with the on-site schedulers, as opposed to the 800#. Financial advisors are not particularly friendly and are very blunt.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Insurance will not cover our treatments. IUI was approximately $2000 including medication. IVF is approximately $18,000, including medication.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
I have not gotten to the point of retrieval yet, as is was cancelled for COVID -19
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
They failed to schedule follow up appointments after a failed IUI in Nov. They failed to inform me about next options until I scheduled an appt to do so. They failed to schedule me with the doctor, when I called to schedule with her specifically (they scheduled me for bloodwork only).
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Highland Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
9
9
Age 32
Diminished Ovarian Reserve
Male Factor
Other
Income $50K - $99K
Doctor
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I think that Dr. Pavone so far has been professional and came with a good plan. The waiting for appointments were short and easily we got our tests back within few days. ... I think that Dr. Pavone was professional and after consultation with our current situation she came with a good plan. We are eager to start the process of IUI or IVF after Clovis-19 is over.
Quick appointments [at Northwestern Med] for test and results. Very clean and organized. Felt a warm environment. Weakness is that they didn’t communicate to us the results of my husband the second time and we had to call to find out that the results were out ... The waiting for appointments were short and easily we got our tests back within few days. The nurses are good as well.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I think that Dr. Pavone so far has been professional and came with a good plan. The waiting for appointments were short and easily we got our tests back within few days. The nurses are good as well. We still didn’t start our fertility treatment due to Covid. The tests so far were done in a proper manner.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Ask as many questions and do search at home to what to expect
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I think that Dr. Pavone was professional and after consultation with our current situation she came with a good plan. We are eager to start the process of IUI or IVF after Clovis-19 is over.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We have been prescribed some vitamins for my hubby to increase his sperm motility and concentration. Meanwhile I have been prescribed clomid and a shot when I will start the IUI process
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nurses are very helpful and friendly
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Quick appointments for test and results. Very clean and organized. Felt a warm environment. Weakness is that they didn’t communicate to us the results of my husband the second time and we had to call to find out that the results were out
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
Around 1k after our insurance
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
They did not communicate to us that the results of my husband were out and they weren’t out on the app as well
9
Doctor
Mary Ellen Pavone
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
9
9
Age 33 - 34
3 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Every appointment with Dr. Boots was very informative. She has a calming nature to her that helped us feel comfortable when she diagnosed me. She likes to draw pictures to help explain the diagnosis as well as the treatment options...[she has] a policy to prefer single embryo transfer depending on the situation...She is very knowledgeable and caring
The nursing staff [of Northwestern Fertility & Reproductive Medicine] is very informative and quick to respond to calls and messages...I’m the world of fertility clinics it is hard to not just feel like a number but I feel this clinic does a good job individualizing each patients care. It’s a busy practice and the system they have in place for morning monitoring and procedures is very thorough
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
She is very knowledgeable and caring . Every appointment with Dr. Boots was very informative. She has a calming nature to her that helped us feel comfortable when she diagnosed me. She likes to draw pictures to help explain the diagnosis as well as the treatment options. I always left appointments with her feeling very hopeful.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr boots it’s very kind and takes time to explain every step and treatment options
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
The treatments and protocols are very straightforward and all researched based
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff is very informative and quick to respond to calls and messages.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I’m the world of fertility clinics it is hard to not just feel like a number but I feel this clinic does a good job individualizing each patients care. It’s a busy practice and the system they have in place for morning monitoring and procedures is very thorough
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
The high cost has nothing to do with the clinic but the lack of insurance coverage.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
The doctor and clinic together have a policy to prefer single embryo transfer depending on the situation
9
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources