Northwestern Fertility & Reproductive Medicine

12 doctors work here

Rated 8
Strongly recommend: 57%Neutral: 24%Don't recommend: 19%8
57% strongly recommend
114 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.2
8.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.7
8.7
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.1
7.1
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,819
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication
12 doctors work here
8
Average Doctor Score
Magdy Milad
Northwestern Fertility & Reproductive Medicine
100% strongly recommend
1 Review
Rated 10
Strongly recommend: 100%10
Edmond Confino
Northwestern Fertility & Reproductive Medicine
83% strongly recommend
6 Reviews
Rated 9.5
Strongly recommend: 83%Neutral: 17%9.5
Kara Goldman
Northwestern Fertility & Reproductive Medicine
91% strongly recommend
7 Reviews
Rated 9.2
Strongly recommend: 91%Don't recommend: 9%9.2
Tarun Jain
Northwestern Fertility & Reproductive Medicine
63% strongly recommend
23 Reviews
Rated 8.8
Strongly recommend: 63%Neutral: 26%Don't recommend: 11%8.8
Eve Feinberg
Northwestern Fertility & Reproductive Medicine
68% strongly recommend
50 Reviews
Rated 8.7
Strongly recommend: 68%Neutral: 21%Don't recommend: 11%8.7
Ralph Kazer
Northwestern Fertility & Reproductive Medicine
67% strongly recommend
6 Reviews
Rated 8.7
Strongly recommend: 67%Neutral: 17%Don't recommend: 17%8.7
Helen Kim
Northwestern Fertility & Reproductive Medicine
62% strongly recommend
11 Reviews
Rated 8.6
Strongly recommend: 62%Neutral: 31%Don't recommend: 7%8.6
Lia Bernardi
Northwestern Fertility & Reproductive Medicine
63% strongly recommend
10 Reviews
Rated 7.3
Strongly recommend: 63%Don't recommend: 37%7.3
Christina E. Boots
Northwestern Fertility & Reproductive Medicine
51% strongly recommend
11 Reviews
Rated 6.6
Strongly recommend: 51%Neutral: 18%Don't recommend: 31%6.6
Randall Barnes
Northwestern Fertility & Reproductive Medicine
41% strongly recommend
8 Reviews
Rated 6.5
Strongly recommend: 41%Neutral: 24%Don't recommend: 35%6.5
Mary Ellen Pavone
Northwestern Fertility & Reproductive Medicine
32% strongly recommend
11 Reviews
Rated 4.5
Strongly recommend: 32%Neutral: 13%Don't recommend: 55%4.5
Serdar Bulun
Northwestern Fertility & Reproductive Medicine
strongly recommend
0 Reviews
Rated
Show 8 more

This clinic has 3 offices

Chicago
259 E. Erie St
Chicago, IL 60611
312-695-7269
Highland Park
600 Central Ave
Highland Park, IL 60035
847.535.8700
Oakbrook Terrace
2 Trans Am Plaza
Oakbrook Terrace, IL 60181
630-545-3766
Show 1 more

114 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
7
9
Age 42
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
I've met with Dr. Kim (only 3 times, I mostly deal with her nurses), she's had to refresh her memory on my case in front of me. I know she sees a lot of people, but it would be nice if she did that before coming in the room to see me. ... Dr. Kim is very no nonsense. She's doesn't come off as the most compassionate person, but she knows her stuff. She's very black and white. I appreciate it because I don't need someone to sugar coat things, but other people may not appreciate her abrupt style.
As someone with an office job, I appreciated the early monitoring hours for ultrasounds and blood work. And they [Northwestern Medicine] really get you in and out as quickly as possible. ... The receptionists are always really friendly. ... They are very upfront on all the costs when you meet with the financial consultant. ... The nurses are GREAT!
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr. Kim is very no nonsense. She's doesn't come off as the most compassionate person, but she knows her stuff. She's very black and white. I appreciate it because I don't need someone to sugar coat things, but other people may not appreciate her abrupt style.
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
She's going to tell you like it is, whether you want to hear it or not.
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Northwestern in general sees a lot of patients, so it feel like a lot of the time you're one of many. But each time I've met with Dr. Kim (only 3 times, I mostly deal with her nurses), she's had to refresh her memory on my case in front of me. I know she sees a lot of people, but it would be nice if she did that before coming in the room to see me.
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I've done 2 IUIs with Dr. Kim. Both were 100 mg of Clomid with monitoring and Ovidrel trigger shot. My insurance doesn't cover fertility treatment, and since I'm older, with unexplained fertility, she advised 2 IUIs before moving on to IVF. I've only had the consult for IVF with her to date.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nurses are GREAT! They are the ones you communicate with the most, so they are really responsive and easy to talk to and very understanding.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern sees a lot of patients. A lot of people will mention the "cattle call" feel of it. I didn't feel that way. As someone with an office job, I appreciated the early monitoring hours for ultrasounds and blood work. And they really get you in and out as quickly as possible. The waits aren't long at all, even on the weekends. And that they do that 7 days a week. The receptionists are always really friendly. The clinic itself is good.
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
My insurance doesn't cover anything, so it's all out of pocket. They will bill insurance, but most is not covered. IUIs are $700. The self-pay for IVF is $10,000, which doesn't include meds and PGS testing. They are very upfront on all the costs when you meet with the financial consultant.
Describe Helen Kim's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
In my consult, she's told me about multiple transfer vs. single and has told me the risks and the odds, based on my age.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost paperwork
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I self-pay and no one told me that I had to pay for the IUI up front. It's not an insignificant amount of money and to be told that as you're getting ready for the procedure was jarring. I wish they would be more upfront with those kinds of things. I also had lost paperwork on one monitoring ultrasound and ended up waiting a lot longer than normal. But once I spoke up, I was taken right back and told if it ever happens again in the future, to speak up sooner.
7
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 27 - 28
1 IUI
2 IVF
Anovulation
PCOS
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Christina Boots] Recommended single [embry transfer] due to my young age and no history of miscarriage. After 2 unsuccessful transfers we discussed transferring two embryos. She was very open to it but discussed potential risks with me..I had a really personal experience...I truly felt like she cared about me as an individual. She was so sweet and warm and always made me feel comfortable. At one appointment, she told me I was a patient she laid awake at night worrying about!...We always discussed the pros, cons and risks of each option and she wanted me to feel good about our decisions. I trust her completely and always felt like she was doing and recommending what she believed was best for me. We had a rough road, but are finally pregnant. We are incredibly grateful for Dr. Boots and her care. We wouldn’t be here without her!!! My experience wasn’t easy but she made it as positive as it could have been.
My primary nurses [at Northwestern Medicine] were wonderful. There were a handful of times they weren’t available and I had to communicate with other nurses who were okay but not as good as mine...Some days busier than others but that was to be expected. Most of the time it was quick...Beautiful clinic. Amazing location. Pretty efficient morning monitoring hours and convenient hours. Your doctor may not always be the one doing your procedures and it’s good to know that ahead of time. They will try, though!
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr. Boots was so wonderful. She made me feel comfortable from the beginning. She answered all my questions, even when I came with long typed out lists. She was compassionate even when I was kist starting out and only doing the ovulation induction meds. I always felt like she cared about me, at each stage. She walked me through every step of the process every time I met with her and explained things until I felt comfortable. My body threw us a lot of curveballs and she had multiple ideas and solutions every time. We always discussed the pros, cons and risks of each option and she wanted me to feel good about our decisions. I trust her completely and always felt like she was doing and recommending what she believed was best for me. We had a rough road, but are finally pregnant. We are incredibly grateful for Dr. Boots and her care. We wouldn’t be here without her!!! My experience wasn’t easy but she made it as positive as it could have been.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Ask a lot of questions and come prepared to your appointments! Don’t be afraid to keep asking about something if you don’t understand it. Even if you read about something online or heard about it from a friend, she will help explain and never makes you feel silly for asking.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
I had a really personal experience with Dr. Boots. I truly felt like she cared about me as an individual. She was so sweet and warm and always made me feel comfortable. At one appointment, she told me I was a patient she laid awake at night worrying about!
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Letrozole & Clomid for timed intercourse/IUI. GonalF Menopur Ganirelix Omnitrope Estrogen Progesterone Lovenox for IVF. For frozen embryo transfers, we tried estrogen pills, then patches and then injections and on our last round we stimmed my ovaries with GonalF and Menopur to create my own estrogen and mimic a fresh cycle.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Rachel & Alex)
My primary nurses were wonderful. There were a handful of times they weren’t available and I had to communicate with other nurses who were okay but not as good as mine.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Beautiful clinic. Amazing location. Pretty efficient morning monitoring hours and convenient hours. Your doctor may not always be the one doing your procedures and it’s good to know that ahead of time. They will try, though!
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
Efficient machine, first come first serve. Some days busier than others but that was to be expected. Most of the time it was quick.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Insurance covered.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Recommended single due to my young age and no history of miscarriage. After 2 unsuccessful transfers we discussed transferring two embryos. She was very open to it but discussed potential risks with me. She supported my decision completely. We ended up going with two.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
5
7
Age 39 - 40
4 IUI
1 IVF
Unexplained
Prefer not to answer
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Doctor [Boots] is very understanding of my particular situation. With a lot of money at stake for treatment a bit more clarity or face to face time would be appreciated. I felt heard but I would like a more detailed explanation of why, when things don’t work ... She was open to discussing pros and cons about this [eSET approach]. ... 2 IUI with Clomid, Ovidrel - negative 1 IUI Letrozole, Ovidrel (I asked for Letrozole change)
Strength- works like clockwork. Patient portal is good. Staff [Northwestern Medicine] is friendly. Experienced group of Doctors who consult with each other and work as a team Weakness- monitoring feels like a cattle call. Have to ask questions to get detailed answers. Doctor doesn’t call with negative results, unless you make the effort to talk or ask for appointment or call back. ...My nurse is fantastic. Very compassionate, organized and understanding. She did all the communication as direct correspondence with Doctor is not the norm here. She forwarded questions to appropriate departments
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Doctor is very understanding of my particular situation. With a lot of money at stake for treatment a bit more clarity or face to face time would be appreciated. I felt heard but I would like a more detailed explanation of why, when things don’t work
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Do your research and ask a lot of questions
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
The Doctor is very personable. I did a lot of research before the appointment. I felt like I had to ask a lot of questions myself, if not the information provided would have been just to the point of the treatment.
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
2 IUI with Clomid, Ovidrel - negative 1 IUI Letrozole, Ovidrel (I asked for Letrozole change) Negative 1 IVF converted to IUI because of response Antagonist- negative 1 IVF long lupron protocol negative but better result
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine.
My nurse is fantastic. Very compassionate, organized and understanding. She did all the communication as direct correspondence with Doctor is not the norm here. She forwarded questions to appropriate departments
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strength- works like clockwork. Patient portal is good. Staff is friendly. Experienced group of Doctors who consult with each other and work as a team Weakness- monitoring feels like a cattle call. Have to ask questions to get detailed answers. Doctor doesn’t call with negative results, unless you make the effort to talk or ask for appointment or call back.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It was busy during monitoring but organized. Check in and then First come first served basis. Mostly in and out in half an hour
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
Over $5000 so far, some coverage
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She was open to discussing pros and cons about this.
5
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
9
Age 38
3 IUI
Donor Sperm
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I sought RE treatment as I am trying to become pregnant without the involvement of a male partner, by using donor sperm. ... Dr. Jain is very personable. I felt comfortable meeting him and enjoyed our discussions. He seemed to understand my goals and was very open to helping me as a single mother by choice. ... He is open to trying different medications if you have concerns about any he recommends.
My only real complaint is that they [Northwestern Medicine] continue to send my prescription to the wrong pharmacy, even though I have asked for them to update their records 3 times. Other than that, the check in staff, lab staff, and financial coordinators are all very friendly. ... All 3 of my IUIs have been performed by the nursing staff. They have handled them professionally and with my comfort in mind.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Dr. Jain is very personable. I felt comfortable meeting him and enjoyed our discussions. He seemed to understand my goals and was very open to helping me as a single mother by choice. I was a bit disappointed that he did not seem to review the very lengthy intake paperwork I had to complete before my first appointment. Not sure why patients are made to complete it if it will not be reviewed by their doctor.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Make sure you know your goals and what you would like your treatment to look like. He is open to trying different medications if you have concerns about any he recommends. Be prepared with questions as he does not volunteer much information unless you bring it up.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I had two appointments with Dr. Jain, my initial consultation and a follow up to set my treatment plan based on test results. My in person meetings with Dr. Jain have been great. He is very personable. Since my 2nd visit, I have only had contact with the nursing staff and have not had any communication with Dr. Jain. I assume I could request appointments with him, but since I am paying out of pocket for my treatment and each visit with him is $400+, I am content to give a few more IUIs a try before discussing next steps.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I have no known fertility problems, other than those common for a women in her mid 30s. I sought RE treatment as I am trying to become pregnant without the involvement of a male partner, by using donor sperm. He recommended medicated IUIs (low doses of Clomid/Letrozole at same time and Ovidrel trigger shot to time the IUI better). I asked to skip the Clomid initially due to my concerns about the side effects, but we did add it back into my treatment plan for IUI #3. My first two IUIs resulted in negative pregnancy tests and I am currently in the TWW for IUI #3. I was a bit disappointed to find out he had me trigger with my first IUI when my follicle was quite small still (18mm) and my lining was very thin as it felt like we probably had the timing off for that one. Since then, I've been more proactive in my care and have pushed back when I felt the timing wasn't right.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
I've worked with several different nurses on Dr. Jain's team. Some have been great, taking time to get to know the details of why I am seeking treatment and being very responsive to any questions I had (all questions are communicated through MyChart messaging system). One of the nurses was much slower to respond (it seemed like she would wait until the end of the day to review/respond to messages) or would forget to upload my labs to the patient portal unless I sent a request for the results. She also always included language about my partner in her communications, even though she would know I was seeking treatment on my own if she took the time to review my records. All 3 of my IUIs have been performed by the nursing staff. They have handled them professionally and with my comfort in mind.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
My only real complaint is that they continue to send my prescription to the wrong pharmacy, even though I have asked for them to update their records 3 times. Other than that, the check in staff, lab staff, and financial coordinators are all very friendly. The clinic space is very nice, with views out to Lake Michigan and beverages and snacks available, if needed. They have a main waiting area and a smaller waiting area for those who are having procedures that day. The smaller waiting area can be a bit cramped and could do with some additional seating. I also think it is kind of odd that the embryology lab never shows me the donor sperm vials. I write down the number of the donor on a form when I arrive and then just have to trust that that is the vial they are thawing. I would feel more comfortable if I saw the actual vial at the time they being the thaw.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
The clinic costs for each IUI were about $1,200 each cycle ($315/monitoring visit x 2 visits, $584 for each IUI). Medications were an additional $120 per visit, with the Ovidrel shot being available for $92 at the hospital pharmacy. My insurance did not cover any of the costs.
9
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 31
3 Fertility Medications
Anovulation
PCOS
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Bernardi was very warm and very thorough during her consultation. ... It was determined that I had signs and symptoms of PCOS after an hour long consultation, labs and ultrasound. We proceeded to do genetic testing and an HSG to check if I had any blockages in my tubes. Dr. Bernardi is compassionate and knowledgeable. ... I feel like she is a partner in our journey.
Northwestern Fertility and Reproductive Medicine have provided me with a good experience. I feel like I am in the best of care at this clinic. ... My nursing staff is highly responsive and helpful whenever i Have a question. ... Early morning monitoring sessions seem like a well oiled machine, from the check in staff to phlebotomist and ultrasound technicians. Everyone is warm and friendly throughout the process.
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi is compassionate and knowledgeable. She made my husband and I feel very at ease during each of our meetings and explained things in terms that we could both understand. I feel like she is a partner in our journey.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Do your research before seeking consultation so you can have an educated conversation with the doctor. She does a good thing of explaining things, but you'll be in a better position to understand them and grapple with any emotional what ifs prior to the meeting if you are your own advocate. She will help you along the way.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr. Bernardi was very warm and very thorough during her consultation. We did labs that day and an ultrasound that confirmed her suspicion that I have PCOS. She gave me a good understanding that we would have to do some preliminary tests before we started a treatment course. The doctor was present in my HSG and lent words of affirmation via mychart during monitored cycles with timed intercourse. I am still in this method of treatment and may advance to IUI if we don't have luck this month. She is approachable and hopeful in her approach. I would highly recommend Dr. Bernardi.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
It was determined that I had signs and symptoms of PCOS after an hour long consultation, labs and ultrasound. We proceeded to do genetic testing and an HSG to check if I had any blockages in my tubes. I had no issues with that so the suggested method of treatment was to recruit follicles with Femara and trigger with Ovidrel while doing monitored cycles. I am currently on my third month in a two week wait. This protocol is managed by a nurse through the mychart system to set up early morning monitoring appointments.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Alexa)
My nursing staff is highly responsive and helpful whenever i Have a question.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Northwestern Fertility and Reproductive Medicine have provided me with a good experience. I feel like I am in the best of care at this clinic. Early morning monitoring sessions seem like a well oiled machine, from the check in staff to phlebotomist and ultrasound technicians. Everyone is warm and friendly throughout the process. It could seem to one, that it's a baby factory due to the location in downtown Chicago - they are very busy - but they are what I believe to be, the best.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
After insurance, I have minimal costs for my monitored cycles with letrozole and ovirdrel. However, if I decide to do an IUI, that would be approximately $720 out of pocket for the procedure itself. IVF is uncovered by my insurance and costs $10,000 per round made by check.
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Not Applicable to me
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
10
8
Age 42 - 44
3 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Uterine Fibroids
Unexplained
Ashkenazi Jewish
Income $100K - $199K
5th of 5 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I am a 43 year old intended mother who has been trying to have a baby for 6 years and has had 6 miscarriages, 5 of the 6 miscarriages were through trying naturally. We saw Dr. Feinberg for our last two IVF rounds using my own eggs. We are beginning IVF rounds with her using donor eggs. (We have done 8 rounds of infertility treatments to date, though only two have been with her.)
Northwestern FRM has done a fantastic job of building a kinder, gentler, more female patient-friendly medical team. And I'm grateful...is a large clinic and it is easy to feel lost there if you don't have a strong relationship with your Doctor. However, two things I think they do VERY well: require a Psychology consult with one of their in-house Psychologists before and after IVF rounds (we found it to be so incredibly helpful and Northwestern was the first clinic we worked with to suggest emotional support during treatment could be needed---yes, it was and is) and building a younger, more inclusive, heavily female, science-based, knowledgeable team of Doctors.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
I cannot say enough good things about our experience with Dr. Feinberg. She is exactly who I want and need in our corner while we fight to have our first child. I only wish we found her sooner. It would have made our first 6 rounds kinder and perhaps more successful.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Call her immediately.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg is so kind hearted, extremely knowledgeable, and has an excellent bedside manner. She remembered details about our personal lives, always called us by our preferred names/nicknames, and was the first Reproductive Endocrinologist to really explain to me what the process would be like and what I could expect---she has actually gone through infertility treatments herself, so she has personal experience. She is our first female Reproductive Endocrinologist and the only Reproductive Endocrinologist we've seen who did not boist or lead with ego. She was kind, extremely professional, and told us exactly what we needed to know to make educated decisions.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I am a 43 year old intended mother who has been trying to have a baby for 6 years and has had 6 miscarriages, 5 of the 6 miscarriages were through trying naturally. We saw Dr. Feinberg for our last two IVF rounds using my own eggs. We are beginning IVF rounds with her using donor eggs. (We have done 8 rounds of infertility treatments to date, though only two have been with her.)
Describe your experience with Northwestern Fertility & Reproductive Medicine.
I think being a patient of Dr. Feinberg's is enough of a reason to be a patient of Northwestern FRM. Northwestern is a large clinic and it is easy to feel lost there if you don't have a strong relationship with your Doctor. However, two things I think they do VERY well: require a Psychology consult with one of their in-house Psychologists before and after IVF rounds (we found it to be so incredibly helpful and Northwestern was the first clinic we worked with to suggest emotional support during treatment could be needed---yes, it was and is) and building a younger, more inclusive, heavily female, science-based, knowledgeable team of Doctors. I had one of their older, been there for a million years, male (now retired) Doctor perform our egg retrieval on our second IVF round. He walked past me, introduced himself to my husband, told him all about the procedure, and then walked out of the recovery room without acknowledging me while I sat on the table in a cap and gown waiting to go into surgery with him. The new Doctors do not operate in that archaic and disrespectful manner. Northwestern FRM has done a fantastic job of building a kinder, gentler, more female patient-friendly medical team. And I'm grateful.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Our insurance helped with the cost substantially.
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
2
0
Age 37
2 IUI
1 IVF
Anovulation
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Feinberg has a policy of only transferring 1 embryo per transfer. ... She cowers behind her nursing staff [Northwestern Medicine] to deliver difficult news, instead of calling and talking to you directly. We made the mistake of waiting longer for an initial appointment so that we could see Dr. Feinberg, but she really wasn't terribly involved in our care. ... Your doctor will likely not do your egg retrieval or transfer. ... Standard IVF protocol
Very poor, inexperienced nursing staff with a lot of turnover. ... This is a very poorly run clinic [Northwestern Medicine]. ... [Monitoring appointments] It is a cattle call. Expect to spend 30 min to an hour waiting. ... the financial care coordinator called before I had even finished miscarrying to inform me about the costs of a frozen transfer. I found this to be in very poor taste. ... No one at the clinic actually cares about you as a person, or the emotional stress related to the process.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg has a policy of only transferring 1 embryo per transfer. She says it is for the safety for mother and baby, but with Northwestern's cost of $5000 per frozen transfer, there is a financial incentive for you to fail so that she can make more money on subsequent transfers. She cowers behind her nursing staff to deliver difficult news, instead of calling and talking to you directly. We made the mistake of waiting longer for an initial appointment so that we could see Dr. Feinberg, but she really wasn't terribly involved in our care. I had a different doctor for both the egg retrieval and fresh transfer. All that waiting for her did was delay our ability to start treatment.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Don't wait to see her, because you really won't be seeing her. Take the first available appointment unless you feel like waiting another 6 months (or longer) to actually start treatment.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
The clinic is a factory farm. You are not special. They don't care about you. You will have several nurses provide you information and several doctors will participate in your care. Your doctor will likely not do your egg retrieval or transfer. You will see who is on call that day.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Standard IVF protocol, with a month of estrogen priming to start. 5 day fresh transfer.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire)
Very poor, inexperienced nursing staff with a lot of turnover. They only communicate via email via mychart.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This is a very poorly run clinic. Expect to spend at least an hour in the waiting room for every early morning monitoring appointment...even if you come at the very beginning of the window. No one at the clinic actually cares about you as a person, or the emotional stress related to the process. If anything, they are predatory and will only increase the emotional stress of the experience. An example of this was that the financial care coordinator called before I had even finished miscarrying to inform me about the costs of a frozen transfer. I found this to be in very poor taste.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
It is a cattle call. Expect to spend 30 min to an hour waiting.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
$10,000 for out of pocket IVF, plus additional costs for all medicines. $5,000 for frozen transfer
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She will only do a single embryo transfer unless you have very unfavorable characteristics (ie advanced maternal age and poor embryo quality).
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I had a non-viable pregnancy (my HCG was not doubling), but yet the clinic nurse wanted me to continue progesterone injections and additional HCG testing appointments, saying there was a possibility it was a "lab error". The reality is that a non-doubling HCG is indicative of a non-viable pregnancy. This clinic only prolonged the agony of my loss by giving false hope and subjecting me to additional non-essential invasive procedures.
2
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
2
Age 39 - 40
8 IUI
4 IVF
4 Egg Freezing
Unexplained
Other
European
Income $100K - $199K
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only saw dr. Bernardi two times in two years. I requested she be the one to do my transfer. She agreed. She was not the one who did my transfer. She went on maternity and there was no designated replacement...She was kind and caring when I interacted with her. Interaction was so little. I felt like I was in charge of my own treatment. I would suggest something via portal and a nurse would respond.
When I was getting methotrexate for ectopic only one nurse [at Norhtwestern Medicine] had empathy or kindness. The others it was all business...They [nurses] were always different. I never felt I worked with one or another. They always answered my questions via the portal but I never felt I was communicating with an actual person...I had one Dr. tell me I was miscarrying, and another tell me I wasn't. This went on for THREE WEEKS!!!!
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Lia Bernardi was always great in person and on the phone. I spoke with her a total of two times in two years. Once at the initial meeting, once on the phone after miscarriage. She was kind and caring when I interacted with her. Interaction was so little. I felt like I was in charge of my own treatment. I would suggest something via portal and a nurse would respond. Also I had to point out that my thyroid was high and only then did they put on meds for that. Nice person, not a great doctor/patient experience.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Look carefully at all tests and each patients results/past. Interact more with patient.
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
It is very much a fertility factory here. I only saw dr. Bernardi two times in two years. I requested she be the one to do my transfer. She agreed. She was not the one who did my transfer. She went on maternity and there was no designated replacement. When I was getting methotrexate for ectopic only one nurse had empathy or kindness. The others it was all business.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Went for FET with an embryo from an embryo retrieved at another clinic out of state. Wanted to transfer in state so found them. They transferred and it was not a success. I requested Dr. Bernardi be the one to transfer- she agreed. The dr. that showed up at the transfer was NOT Dr. Bernardi and at that point I had no choice but to do the transfer as the embryo was thawed. It failed. Then we went to IUI as I had previously gotten pregnant with iui. First stimmed iui I became pregnant. I then was shuffled between two dr.'s as Dr. Bernardi went on maternity. The pregnancy was ectopic. Given methotrexate (3x) to dissolve pregnancy. Also had an empty sac. This was expelled and I ended up being admitted to ER for excessive bleeding. Horrible times. A few months pass. We decide to do iui again. First iui failed. Second they stimmed me too hard and I feel the cycle should have been cancelled as I triggered on day 6. It failed, not surprised. This current cycle I am doing a natural cycle (I asked for this). We'll see. I am planning on going elsewhere after this cycle.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
They were always different. I never felt I worked with one or another. They always answered my questions via the portal but I never felt I was communicating with an actual person.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths- they do a lot of procedures here and have the monitoring down. You will be with every other infertile woman in the city but it doesn't take too long. Weaknesses- not super compassionate, feels like a factory. Never felt they looked at ME- rather what normally works/is.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
a lot for the fet. Each iui ends up being about 1700$
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Not applicable
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
I had one Dr. tell me I was miscarrying, and another tell me I wasn't. This went on for THREE WEEKS!!!! This was when my normal dr. was on maternity leave. My thyroid levels were off and I had to point this out! I had to request every follow up tsh test as well. My estrogen/lining was too low and I had to tell them this, "my lining seems too thin- perhaps I should have estrogen." then they said, "yes, you're right- I'll send a prescription." I wanted them to notice these things and fix them- not me. At times felt like I was my own doctor and they just performed the tests.
0
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
3
7
Age 41 - 42
3 IUI
IVF
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Neutral
Successful
I think he [Dr. Robins] was very knowledgeable and was up to speed on statistics. Answered questions on increase of likelihood of cancer from fertility treatments. I don’t think he took time to explain the advantages of doing IVF over IUI for a woman my age. I was new to the whole fertility thing. I would have chosen IVF over IUI if I had been shown the statistics on this website.
Location was a little rough. Middle of Chicago and traffic. Parking wasn’t ideal. Parking garage and you had to pay each visit. It was prorated though. The clinic was also nice that you could discuss needs with the receptionist and not have the whole office hear. Plenty of receptionists and all know where to transfer you for any of your needs or questions.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I think he was very knowledgeable and was up to speed on statistics. Answered questions on increase of likelihood of cancer from fertility treatments. I don’t think he took time to explain the advantages of doing IVF over IUI for a woman my age. I was new to the whole fertility thing. I would have chosen IVF over IUI if I had been shown the statistics on this website.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Ask questions. Ask about all treatment options. Ask specifically about your situation and the treatments available. What the statistics are for your age and different treatments.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I think they have the process down like clockwork. But I think they didn’t spend enough time on the statistics with me on conceiving at my age. Once I said what procedures I was thinking, there wasn’t any additional information given which would have been helpful at my age.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
He used clomid for my IUI. I was told I respond very well to fertility drugs. Although I wasn’t sure what results they were looking at that made that determination.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Very professional. Had the whole process down like clockwork. Nothing I would change except for maybe a personal call every once in a while. Everything is automated.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Location was a little rough. Middle of Chicago and traffic. Parking wasn’t ideal. Parking garage and you had to pay each visit. It was prorated though. The clinic was also nice that you could discuss needs with the receptionist and not have the whole office hear. Plenty of receptionists and all know where to transfer you for any of your needs or questions.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
Cost was covered by insurance except for copay.
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
They strongly supported eSET.
3
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
8
8
Age 40 - 41
IUI
1 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
European
Other
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
I do think when I came to him [Dr. Jain] expressing my own instinctual fear that my egg quality might be an issue, and that we are going out of pocket for this he didn't quite hear me. He was looking at odds, numbers, labs and my fear was with 3 miscarriages at 40 years old using my own eggs would be an issue. I even asked him about embryo adoption and he didn't seem that we were there yet. So on one hand I loved that he believed we'd have a FEW healthy embryos come out of this but I was gutted when we had zero.
I just wish I understood more about how these day 6 embryos with good "grades" widdled down to ZERO healthy ones? ... They [nurses at Northwestern Medicine] were really helpful and sweet, showed me how to do the injections and were patient with all of my questions. If I emailed them, they would get back within a couple of hours and same with when I would call with a question. I also have to say I never waited very long in the waiting room which was nice. Waiting always gives me extra anxiety especially working full time and not wanting to be late to calls or miss any work related things.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I do think when I came to him expressing my own instinctual fear that my egg quality might be an issue, and that we are going out of pocket for this he didn't quite hear me. He was looking at odds, numbers, labs and my fear was with 3 miscarriages at 40 years old using my own eggs would be an issue. I even asked him about embryo adoption and he didn't seem that we were there yet. So on one hand I loved that he believed we'd have a FEW healthy embryos come out of this but I was gutted when we had zero.
What's one piece of advice would you give a prospective patient of Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Maybe get a second opinion before going with him if you have any concerns like I did.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
I felt like a human because Dr. Jain was really empathetic when hearing I had experienced a stillbirth at 39 weeks when I was 37 years old, as well that surrounding that stillbirth both before and after I had experienced miscarriages. This said, he gave me a lot of hope that my own eggs at 40 were still healthy and that we'd be successful and we left totally gutted when 2 of our embryos were sent off to genetic testing and neither were healthy. He called and I could feel he was actually sad for us, and wanted to help. He asked if we wanted to try again and at that point since insurance didn't cover any of what I did, our credit cards were maxed and we left drained.
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
stimulation medication,(Gonal -F or Follistim) 225 units & Menopur 75 units tand every night within approximately one hour of your chosen time. Ganirelix/Cetrotide was weaved in at somepoint.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Dana and Alexandra )
They were really helpful and sweet, showed me how to do the injections and were patient with all of my questions. If I emailed them, they would get back within a couple of hours and same with when I would call with a question. I also have to say I never waited very long in the waiting room which was nice. Waiting always gives me extra anxiety especially working full time and not wanting to be late to calls or miss any work related things.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The strengths are communication, I was never in the dark about my test results, my follicle count, my numbers, etc. I think they were very communicative. That said I wish because I was honest that we were going out of pocket and we've been through 4 heartbreaks already they would have fast tracked me to egg donor or embryo adoption. It made me think they wanted me to be there for a couple of rounds and tries and we just couldnt because we didnt have the money.
Describe the costs associated with your care under Tarun Jain at Northwestern Fertility & Reproductive Medicine.
$10,000 down payment for 1 cycle this was not including meds, and certain labs like the genetic labs for my husband and myself and then the genetic testing on the embryos was also separate. All in we spent $20,000
Describe Tarun Jain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
I just wish I understood more about how these day 6 embryos with good "grades" widdled down to ZERO healthy ones?
8
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
8
8
Age 33 - 34
2 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Successful
Dr. Feinberg is really caring and delivers all news compassionately...For our second cycle, I went on a low carb diet for 3 months prior to stimming. I also started taking 600mg CoQ10 daily. My husband had a TESE procedure so that we could use sperm with less DNA fragmentation and stress to fertilize our eggs. I also added in HGH... I dont love that I never saw her during active treatment. I know the clinic is quite large and it would be impossible for her to see me every visit. But I never saw her during actual treatment.
I switched nurses between my two cycles because I did not have a good rapport with my first nurse [at Northwestern Fertility & Reproductive Medicine]. I asked to be switched to Claire because I had previous communication with her and felt she was more compassionate. You don't necessarily always hear from your primary nurse but they are usually the ones to deliver any important instructions or news...Costs are on par with national averages
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
While I do like Dr. Feinberg a lot, I dont love that I never saw her during active treatment. I know the clinic is quite large and it would be impossible for her to see me every visit. But I never saw her during actual treatment.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Be prepared to not see her during treatment. Though if you ask for an email to be forwarded directly to her, she responds promptly.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg is really caring and delivers all news compassionately.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
For our second cycle, I went on a low carb diet for 3 months prior to stimming. I also started taking 600mg CoQ10 daily. My husband had a TESE procedure so that we could use sperm with less DNA fragmentation and stress to fertilize our eggs. I also added in HGH.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire S.)
I switched nurses between my two cycles because I did not have a good rapport with my first nurse. I asked to be switched to Claire because I had previous communication with her and felt she was more compassionate. You don't necessarily always hear from your primary nurse but they are usually the ones to deliver any important instructions or news.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths: part of top rated hospital; all doctors we have worked with have seemed very knowledgeable in the field Weaknesses: Because this is such a coveted clinic, however, you do sometimes feel like a number - especially during early morning monitoring appointments.
Describe your experience with your monitoring appointments at Northwestern Fertility & Reproductive Medicine.
If you live a little further away from the clinic in the city there are satellite clinics in the suburbs that take appointments for monitoring.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Costs are on par with national averages
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Dr. Fienberg specifically told me not to start taking DHEA and during the end of my first cycle (with my first nurse) I had asked if there were any additional supplements I could be taking and my nurse told me to start taking DHEA and if I had not questioned the conflicting information I may have ruined my cycle.
8
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
2
5
Age 42
2 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
East Asian
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I had to request multiple times to speak with [Dr. Christina Boots] I tried to schedule a specific time or appointment. But I would only get calls when it was convenient for her. We never actually connected by phone, once my cycle started...A canceled cycle is still upsetting and devastating. A call from the Dr. and to discuss next steps would have been appreciated.
The [Northwestern Fertility & Reproductive Medicine] clinic is very organized and efficient. It's a well-run system. It feels like a cattle call but the phlebotomists and ultrasound nurses work really well together. Perfect for when you want to go in for monitoring appointments before heading into work. However, it takes 3-4 weeks to be able to see your Dr.
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
From the beginning, due to my age I felt like they didn't want to treat me and immediately offered the egg donor option. Having been pregnant twice before, and a 1st time IVF patient, being encouraged towards egg donor-ship was startling. I wanted to exhaust all my options before looking into that route. After 2 losses, we were adamant about getting our embryos PGS tested to reduce the chances of another miscarriage. However, on the 10th day of stimulation I received a voicemail from a nurse that my cycle was being canceled due to a low # of follicles and that an IUI was being recommended. That defeats the whole reason why we are doing IVF. After the canceled cycle, the Dr. and I just couldn't connect by phone or appointment. It takes 3-4 weeks to even be able to see the Dr.
What's one piece of advice would you give a prospective patient of Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Be your own advocate. Ask questions. All of them. And be persistent.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
I had to request multiple times to speak with a Dr. I tried to schedule a specific time or appointment. But I would only get calls when it was convenient for her. We never actually connected by phone, once my cycle started. NW seemed to be more concerned with following protocol than understanding a woman's situation. I had to wait over 3-4 weeks to be able to even meet with the Dr.
Describe the protocols Christina E. Boots used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
PRIMING: Day 10 after LH surge: 2 Estradiol Patches - replaced every 2 days Day 12-14 after LH surge: 250 mcg Ganirelix - for 3 days STIMULATION: Day 3 of period/Day 1-3 of Stim: 300 units Follistim/150 units Menopur Day 4-10 of Stim: 450 units Follistim/150 units Menopur Day 11: CANCELED cycle (2 Estradiol patches stayed on entire duration of Day 1-10 of Stimulation)
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Staff was wonderful. The training nurse was helpful. But they are like robots and getting answers is like pulling teeth.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is very organized and efficient. It's a well-run system. It feels like a cattle call but the phlebotomists and ultrasound nurses work really well together. Perfect for when you want to go in for monitoring appointments before heading into work. However, it takes 3-4 weeks to be able to see your Dr.
Describe the costs associated with your care under Christina E. Boots at Northwestern Fertility & Reproductive Medicine.
I had already reached my insurance out of pocket costs. The visits and medication were covered under my insurance.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
N/A
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
A canceled cycle is still upsetting and devastating. A call from the Dr. and to discuss next steps would have been appreciated. I had to call the clinic to find out an update. I received a voicemail from a nurse telling me my cycle was being canceled on the 11th day. When I asked to meet with the Dr. to discuss the next protocol she wasn't available for another 3-4 weeks. ALSO, they failed to trigger me. So I didn't have a period for 3 months since I never ovulated after being stimulated. This set me back 4 more months. That was very negligent and irresponsible of the Dr.
2
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 34
1 IVF
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Bernardi always remembered everything about my case and was so compassionate. She would frequently call me if something came up and didn’t only rely on her nurses to share sensitive information. I always feel completely taken care of when I meet with her or talk to her and know she’s doing everything in her power to help me have a successful pregnancy.
They [Northwestern Medicine] are a well oiled machine which I personally appreciated since you have to go in so often and they are very good at keeping their wait times down for the most part. I never felt rushed when I was in the room with a doctor or nurse. Cons- your doctor doesn’t necessarily do all of your procedures. ... I had 100% insurance coverage for everything except PGS testing which ended up being about $4000 total
How was your experience with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr Bernardi always remembered everything about my case and was so compassionate. She would frequently call me if something came up and didn’t only rely on her nurses to share sensitive information. I always feel completely taken care of when I meet with her or talk to her and know she’s doing everything in her power to help me have a successful pregnancy.
What's one piece of advice would you give a prospective patient of Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Make sure you get her as your doctor!
During treatment, were you treated like a number or a human with Lia Bernardi at Northwestern Fertility & Reproductive Medicine?
Dr Bernardi is the most caring and compassionate doctor I’ve ever had. She always takes the time to make me feel like she’s a partner in this with me and my husband.
Describe the protocols Lia Bernardi used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IVF
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strength- they are at the cutting edge of all new treatments so I always feel confident in their suggestions or advice. They are a well oiled machine which I personally appreciated since you have to go in so often and they are very good at keeping their wait times down for the most part. I never felt rushed when I was in the room with a doctor or nurse. Cons- your doctor doesn’t necessarily do all of your procedures. While I absolutely love Dr Bernardi I haven’t loved the other doctors in the practice and wish she could be the one doing everything for me.
Describe the costs associated with your care under Lia Bernardi at Northwestern Fertility & Reproductive Medicine.
I had 100% insurance coverage for everything except PGS testing which ended up being about $4000 total
Describe Lia Bernardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
We are only doing single embryo transfers
10
Doctor
Lia Bernardi
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 26
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
East Asian
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr Feinberg has been extremely personable and honest ... We went to her for a third opinion and she informed us that with my condition, she always counsels patients that there is a 5% chance of pregnancy. She then told us to go through with our plans for donor egg and frozen embryo transfer. I felt like she was truthful in her advice and we appreciated her opinion and compassion. She seems very experienced New Patient Advice
Strengths-the mychart app, getting called back as requested Weaknesses-no education on medications for FET. Only one message saying when to start and stop meds. Was not made aware of time of FET until 2 days prior. Made it very hard to schedule .... Christine was easily reachable by NM MyChart app. ... She [Dr. Feinberg] highly recommended single embryo transfer. This was our first attempt.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
We had a pregnancy leading to a miscarriage when we were told pregnancy was not possible by other physicians. We went to her for a third opinion and she informed us that with my condition, she always counsels patients that there is a 5% chance of pregnancy. She then told us to go through with our plans for donor egg and frozen embryo transfer. I felt like she was truthful in her advice and we appreciated her opinion and compassion. She seems very experienced
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She will not sugar coat anything.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr Feinberg has been extremely personable and honest
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Labs, saline ultrasound to see if your uterine lining is prepared, adjust estrace and prometrium doses to have a period, baseline appointment, begin 2 week course of 4mg estrace 2x/day, mid cycle appointment to ensure uterine lining is &gt;7mm thick aNd progesterone indicates no ovulation, 6 day course of PIO injections as well as endometrin vaginal suppositories, doxycycline 2 days before FET and 2 days after. Transfer day 6th day of injections. 8 day wait for blood HCG pregnancy test.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Christine Gaedele)
Christine was easily reachable by NM MyChart app.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths-the mychart app, getting called back as requested Weaknesses-no education on medications for FET. Only one message saying when to start and stop meds. Was not made aware of time of FET until 2 days prior. Made it very hard to schedule
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Nothing particular to this physician.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
She highly recommended single embryo transfer. This was our first attempt.
8
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2019, Successful
10
10
Age 32 - 34
3 IUI
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $200K - $499K
Architect
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Boots] did a wonderful job of explaining the process through drawings diagrams. She seemed sympathetic to the struggle we had been through and helped me clearly understand what my options were in a human way rather than using so much medical jargon that I may not have understood. She personally called when transfers didn’t work and helped me think through the next steps.
The clinic employees are always friendly and warm. The hours were helpful being that you could come in before work when it was convenient for you. The clinic separated non-pregnant patients from pregnant patients and I always appreciated that because seeing a pregnant person during my infertility struggles was difficult. ... Nurse Kelsey always called to deliver news, and even when it was bad, She was straight to the point, and she was compassionate. Kelsey always gave clear directions through my chart and quickly responded to questions.
How was your experience with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
Dr Boots was a wonderful, caring doctor. From our first visit she made us feel comfortable and made us feel heard. She used diagrams to help explain the process and answered all the questions we had. Our journey felt slow at times and not everything worked successfully, but Dr Boots was available to answer questions, always called to talk through solutions, and helped me understand next steps.
During treatment, were you treated like a number or a human with Christina E. Boots at Northwestern Fertility & Reproductive Medicine?
She did a wonderful job of explaining the process through drawings diagrams. She seemed sympathetic to the struggle we had been through and helped me clearly understand what my options were in a human way rather than using so much medical jargon that I may not have understood. She personally called when transfers didn’t work and helped me think through the next steps.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Kelsey)
Nurse Kelsey always called to deliver news, and even when it was bad, She was straight to the point, and she was compassionate. Kelsey always gave clear directions through my chart and quickly responded to questions.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic employees are always friendly and warm. The hours were helpful being that you could come in before work when it was convenient for you. The clinic separated non-pregnant patients from pregnant patients and I always appreciated that because seeing a pregnant person during my infertility struggles was difficult.
Describe Christina E. Boots's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr Boots would only do a single embryo transfer for my age category given that I had previously become pregnant.
10
Doctor
Christina E. Boots
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
9
Age 34
5 IUI
Unexplained
European
Income $200K - $499K
Consultant
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Robins has all of the FACTS! He is super knowledgeable and can answer all my questions well. That's what most of our discussions were about, facts of the tests, results, and next steps. I feel confident in what he tells us. If you are looking for special, tender care, Dr Robins may not be it for you. I need facts and look at things analytically, so I think it is a good match...Go with lots of questions, research on your own too!...I have done 4 IUI with clomid and am currently in my 5th cycle with letrozole...recommend single embryo transfer if we start IVF in February...I wonder if my treatment plan is tailored to me or if it is just the process that they make all patients follow.
I have done 4 IUI with clomid and am currently in my 5th cycle with letrozole [at Northwestern Medicine]...All of the nurses at NW are very nice and caring. What I appreciate the most is there super fast responses to questions sent in the portal...They keep things on time! I never have to wait too long. The front desk staff and phone staff are always patient and very kind. There is an awesome view of the lake from the clinic, which some days is a nice stress reliever. Coffee, water, tea and snacks are available as well...I wonder if my treatment plan is tailored to me or if it is just the process that they make all patients follow.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Dr Robins has all of the FACTS! He is super knowledgeable and can answer all my questions well. That's what most of our discussions were about, facts of the tests, results, and next steps. I feel confident in what he tells us. If you are looking for special, tender care, Dr Robins may not be it for you. I need facts and look at things analytically, so I think it is a good match.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Go with lots of questions, research on your own too!
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I wonder if my treatment plan is tailored to me or if it is just the process that they make all patients follow.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I have done 4 IUI with clomid and am currently in my 5th cycle with letrozole
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire)
All of the nurses at NW are very nice and caring. What I appreciate the most is there super fast responses to questions sent in the portal.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They keep things on time! I never have to wait too long. The front desk staff and phone staff are always patient and very kind. There is an awesome view of the lake from the clinic, which some days is a nice stress reliever. Coffee, water, tea and snacks are available as well.
Describe Jared Robins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Dr Robins recommend single embryo transfer if we start IVF in February
7
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
7
8
Age 40
3 IUI
Donor Sperm
Other
Income $50K - $99K
Marketer or PR
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Although I’ve only met with her [Dr. Feinberg] twice during my iui process, I still felt like she was watching my progress and called me when I was a bit frustrated with my progress. She has always been good at getting back to me through her nurses. Overall I feel like I’m in great care throughout my fertility process, and continuing on to ivf later this month. ... 1st iui - ovidrel trigger shot 2nd iui- no trigger shot 3rd scheduled iui - cancelled due to overstimulation from 50mg clomid 3rd Iui - ovidrel trigger shot
Efficient, but sometimes i do feel like just a number. Informative staff [Northwestern Med]. Fairly quick to respond to questions. Feels like a well oiled machine. Sometimes confusing processes. Starting ivf and they called in my prescription before my ivf boot camp meeting. ... Had me go in for baseline iui when I was doing a non medicated iui. Which i found out wasn’t needed.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Although I’ve only met with her twice during my iui process, I still felt like she was watching my progress and called me when I was a bit frustrated with my progress. She has always been good at getting back to me through her nurses. Overall I feel like I’m in great care throughout my fertility process, and continuing on to ivf later this month.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Understand that you may rarely see her, but that she’s well aware of your process through her awesome team.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She talked to me like a person. Seems caring and explains thing clearly.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
1st iui - ovidrel trigger shot 2nd iui- no trigger shot 3rd scheduled iui - cancelled due to overstimulation from 50mg clomid 3rd Iui - ovidrel trigger shot
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire Smith )
Love Claire! She’s so caring and quick to respond!
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Efficient, but sometimes i do feel like just a number. Informative staff. Fairly quick to respond to questions. Feels like a well oiled machine. Sometimes confusing processes. Starting ivf and they called in my prescription before my ivf boot camp meeting.
Describe Eve Feinberg's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Not yet. I’m open to multiple as twins don’t scare me.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Had me go in for baseline iui when I was doing a non medicated iui. Which i found out wasn’t needed.
7
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
10
10
Age 31 - 34
2 IUI
6 IVF
Recurrent Pregnancy Loss
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Eve Feinberg is one of the most caring and realistic doctors I have ever had. She is very smart and knowledgeable and will work with you throughout your entire fertility journey.I really feel like I am an important patient, even though I know she has hundreds... Not only is she my doctor, but I have felt like she is my mentor and confidant during this emotional time of dealing with infertility. Any time there has been a medical setback, she has personally called me to check in and make sure I am doing ok and help construct a plan of action for the future.
My only complaint with this clinic [Northwestern Medicine] is the weekend ultrasound and bloodwork. Since there are so many people, it takes a long time due to only having a few ultrasound technicians and phlebotomists. I dread going there on the weekends because I know it will take a very long time.... Danielle has been an excellent nurse and very accommodating to any requests or questions I've had. She is always compassionate and smart and has been with me since the beginning.
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Dr. Feinberg has been a great resource for me. Not only is she my doctor, but I have felt like she is my mentor and confidant during this emotional time of dealing with infertility. Any time there has been a medical setback, she has personally called me to check in and make sure I am doing ok and help construct a plan of action for the future.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Call as soon as you know you want to see a fertility specialist as she sometimes has a waiting list.
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Eve Feinberg is one of the most caring and realistic doctors I have ever had. She is very smart and knowledgeable and will work with you throughout your entire fertility journey.I really feel like I am an important patient, even though I know she has hundreds.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Danielle)
Danielle has been an excellent nurse and very accommodating to any requests or questions I've had. She is always compassionate and smart and has been with me since the beginning.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
My only complaint with this clinic is the weekend ultrasound and bloodwork. Since there are so many people, it takes a long time due to only having a few ultrasound technicians and phlebotomists. I dread going there on the weekends because I know it will take a very long time.
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2019, Unknown Success
10
10
Age 33 - 36
3 IUI
Anovulation
PCOS
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Feinberg] was very kind and considerate of our situation. She made sure that we felt as confertable as possible, answered any questions we had made herself available. ... She was encourageing and empathetic to our situation and is always telling us not to quit. We had always left feeling reassured that no matter what course of action we take, we'll eventually get a positive result. ...
The only weakness I can think of is that they [Northwestern Medicine] only perform a certain a ount of IVF's per month (quality control, I assume), which has put our "trying" on hold from December-March. Everything else at that facility is prety great though. ... nurses were incredibly responsive not only in person, but also on the patient portal. very attentive and compassionate as well. ... IUIs were about $1000 each including actual procedure, medications and blood work. Cost of single IVF is planned to be about $15,000
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was encourageing and empathetic to our situation and is always telling us not to quit. We had always left feeling reassured that no matter what course of action we take, we'll eventually get a positive result. Very considerate and was an expert on the topic.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Do as much research up-front and prepared with all of your questions when meeting with the doctor
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She was very kind and considerate of our situation. She made sure that we felt as confertable as possible, answered any questions we had made herself available.
Describe the protocols Eve Feinberg used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
She started us out on timed intercourse, followed by 3 IUIs, followed by IVF- all cycles with Letrozole/Femara protocol.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
nurses were incredibly responsive not only in person, but also on the patient portal. very attentive and compassionate as well.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The only weakness I can think of is that they only perform a certain a ount of IVF's per month (quality control, I assume), which has put our "trying" on hold from December-March. Everything else at that facility is prety great though.
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
IUIs were about $1000 each including actual procedure, medications and blood work. Cost of single IVF is planned to be about $15,000
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
7
6
Age 29
Male Factor
European
Income $200K - $499K
Entrepreneur
3rd of 3 Docs
Neutral
Doesn't Recommend
Successful
Dr Kim was nice but felt she didn’t take the time to get to know us on a personal level. ... Dr Kim knows seems to know her stuff. ... She powered through results, never stopping to ask what we thought or felt comfortable with. She pushed IVF and wanted to get treatment started right after the consultation. It felt somewhat pushy and sales-like during a really hard time ... She did not show compassion and getting to know us as a couple and what treatment plans we felt comfortable with ... Dr Kim came in and powered through the consultation. It felt very scientific, blunt, and impersonal ...
Nice clinic [Northwestern Medicine] but will continue to research others in the area. Seemed more like a business where they pushed IVF heavily. Initial consultation appointment was very expensive. We decided not to go back as it didn’t feel like the right fit ... [nursing staff] Nice and compassionate ... Very expensive. We were shocked by the consultation fee when we have excellent insurance
How was your experience with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim was nice but felt she didn’t take the time to get to know us on a personal level. She powered through results, never stopping to ask what we thought or felt comfortable with. She pushed IVF and wanted to get treatment started right after the consultation. It felt somewhat pushy and sales-like during a really hard time
What's one piece of advice would you give a prospective patient of Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim knows seems to know her stuff. She did not show compassion and getting to know us as a couple and what treatment plans we felt comfortable with
During treatment, were you treated like a number or a human with Helen Kim at Northwestern Fertility & Reproductive Medicine?
Dr Kim came in and powered through the consultation. It felt very scientific, blunt, and impersonal
Describe the protocols Helen Kim used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
IVF with ICSI
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
Nice and compassionate
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Nice clinic but will continue to research others in the area. Seemed more like a business where they pushed IVF heavily. Initial consultation appointment was very expensive. We decided not to go back as it didn’t feel like the right fit
Describe the costs associated with your care under Helen Kim at Northwestern Fertility & Reproductive Medicine.
Very expensive. We were shocked by the consultation fee when we have excellent insurance
7
Doctor
Helen Kim
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unsuccessful
7
N/A
Age 34
1 IUI
Unexplained
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Unsuccessful
Be very up front with what you want to be considered [with Dr. Jared Robins]. If you want full hormone panels regularly you will need to ask up front. If you want to look into complimentary efforts such as diet, acupuncture, supplements you'll need to enlist a separate provider for that...he is very warm, knowledgeable and personable. Over the 8 months of treatment I haven only met with Dr. Robins initially, and then again to proceed with IUI about 4 months in...Progesterone suppositories were advised right away, though no underlying need had been identified. Clomid was then prescribed but not much in the way of a heads up on how it would impact my cycle. The team that prepped in the week leading up to the IUI were extremely helpful. I did an IUI cycle without Clomid, just the trigger shot, as I'm wary of further messing with my cycle.
Be very up front with what you want to be considered [at Northwestern Medicine]. If you want full hormone panels regularly you will need to ask up front. If you want to look into complimentary efforts such as diet, acupuncture, supplements you'll need to enlist a separate provider for that... boasts strong result rates but the practice is so full that there isn't much individualized care...Progesterone suppositories were advised right away, though no underlying need had been identified. Clomid was then prescribed but not much in the way of a heads up on how it would impact my cycle. The team that prepped in the week leading up to the IUI were extremely helpful. I did an IUI cycle without Clomid, just the trigger shot, as I'm wary of further messing with my cycle.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I'm not sure whether portal care is the norm for infertility treatment. If it is not, then I would recommend another practice. Northwestern boasts strong result rates but the practice is so full that there isn't much individualized care.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Be very up front with what you want to be considered. If you want full hormone panels regularly you will need to ask up front. If you want to look into complimentary efforts such as diet, acupuncture, supplements you'll need to enlist a separate provider for that.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
The two visits I have had with Dr. Robins he is very warm, knowledgeable and personable. Over the 8 months of treatment I haven only met with Dr. Robins initially, and then again to proceed with IUI about 4 months in. The nursing team at Northwestern Fertility Specialists are helpful and personable but nearly all exchanges are through the online portal. The practice is extremely busy and full so there aren't many opportunities for in person visits, though great when they do happen, the majority of care and interaction happens through the patient portal.
Describe the protocols Jared Robins used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Progesterone suppositories were advised right away, though no underlying need had been identified. Clomid was then prescribed but not much in the way of a heads up on how it would impact my cycle. The team that prepped in the week leading up to the IUI were extremely helpful. I did an IUI cycle without Clomid, just the trigger shot, as I'm wary of further messing with my cycle.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The practice is a well oiled machine. They get so many women in and out in a very efficient amount of time. The practice is well staffed, lots of rooms, always sure to process women in the early mornings very quickly for blood and ultrasounds - regularly in under 30 minutes.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
7
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Operations
Nursing Staff
2019, Unknown Success
10
10
Age 34
3 Embryo Freezing
Surrogacy
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Eve Feinberg] is wonderful and warm - she remembered us personally, our journey, and always kept our specific goals as the focus...We loved her. She is extremely skilled and communicates well. I got OHSS, and she was calm and handled it in a way that kept me from panicking. We had a wonderful experience, even though IVF was hard, and she was always available for a visit or call when I needed...Ask questions when you have them - she’ll answer them!...always felt warmly welcomed. Plus, they really run on time!...with one exception: Melissa, a nurse practitioner who often spoke before thinking or being fully aware of a situation, which led to more than one stressful situation)
Claire [nurse at Northwestern Medicine] was so wonderful, reassuring, and enthusiastic. The entire nursing staff was fantastic (with one exception: Melissa, a nurse practitioner who often spoke before thinking or being fully aware of a situation, which led to more than one stressful situation)...Melissa often didn’t seem to know what was going on and provided bad information that conflicted with what others said or conflicted with my chart relating to embryo freezing process, medications, and post-retrieval care...Organized, quiet, clean, friendly desk staff, easy scheduling, not a crazy waiting room, easy parking. The only downside of being treated in the suburbs is having to go into the city for weekend monitoring, which is a very different experience, and for retrievals themselves. But we lived our clinic and always felt warmly welcomed. Plus, they really run on time!
How was your experience with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
We loved her. She is extremely skilled and communicates well. I got OHSS, and she was calm and handled it in a way that kept me from panicking. We had a wonderful experience, even though IVF was hard, and she was always available for a visit or call when I needed.
What's one piece of advice would you give a prospective patient of Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
Ask questions when you have them - she’ll answer them!
During treatment, were you treated like a number or a human with Eve Feinberg at Northwestern Fertility & Reproductive Medicine?
She is wonderful and warm - she remembered us personally, our journey, and always kept our specific goals as the focus
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire!)
Claire was so wonderful, reassuring, and enthusiastic. The entire nursing staff was fantastic (with one exception: Melissa, a nurse practitioner who often spoke before thinking or being fully aware of a situation, which led to more than one stressful situation)
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Organized, quiet, clean, friendly desk staff, easy scheduling, not a crazy waiting room, easy parking. The only downside of being treated in the suburbs is having to go into the city for weekend monitoring, which is a very different experience, and for retrievals themselves. But we lived our clinic and always felt warmly welcomed. Plus, they really run on time!
Describe the costs associated with your care under Eve Feinberg at Northwestern Fertility & Reproductive Medicine.
Insurance covered my care
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
Melissa often didn’t seem to know what was going on and provided bad information that conflicted with what others said or conflicted with my chart relating to embryo freezing process, medications, and post-retrieval care
10
Doctor
Eve Feinberg
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
8
Age 38
5 IUI
Unexplained
European
Latinx
Income $200K - $499K
Operations
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Jain] conducted a thorough examination and provided clear instructions and recommendations for our game plan. We only met him once at our initial consultation back in January but he came highly recommend by my gynecologist. ... Since we had already been trying to conceive for a year, had 5 months of clomid and one failed IUI without a positive pregnancy test he laid out a game plan to switch to letrozole for three months before discussing IVF.
This clinic [Northwestern Medicine] operates as a well oiled machine. It’s startling to see so many women at the office on the same journey they they all seem well taken care of. They have flexible house for monitoring appointments for blood draws and ultrasounds. Makes it easy to fit appointments into my schedule. I also love that they primarily communicate through MyChart app. No missed phone calls and it’s easy to review their written instructions and be reminded of appointments.
How was your experience with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
He conducted a thorough examination and provided clear instructions and recommendations for our game plan. We only met him once at our initial consultation back in January but he came highly recommend by my gynecologist. We also have an IVF consultation scheduled for next month if needed.
During treatment, were you treated like a number or a human with Tarun Jain at Northwestern Fertility & Reproductive Medicine?
Personable staff and pleasant communication
Describe the protocols Tarun Jain used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
Since we had already been trying to conceive for a year, had 5 months of clomid and one failed IUI without a positive pregnancy test he laid out a game plan to switch to letrozole for three months before discussing IVF.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
This clinic operates as a well oiled machine. It’s startling to see so many women at the office on the same journey they they all seem well taken care of. They have flexible house for monitoring appointments for blood draws and ultrasounds. Makes it easy to fit appointments into my schedule. I also love that they primarily communicate through MyChart app. No missed phone calls and it’s easy to review their written instructions and be reminded of appointments.
8
Doctor
Tarun Jain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
9
Age 28
Poor Egg Quality
Uterine Fibroids
Other
Black or African-American
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Jared was awesome I felt 100% comfortable with him and my treatment plans. He went over all my test results with me & my partner.he explain the treatment we would do like first I start on the clomid pill then do ultrasounds & blood draws to track my hormones. ... I felt like a human, he answered all my question & concerns ...
My nursing staff was amazing [at Northwestern Medicine], Claire the RN Nurse answered all my questions soon as possible. She explain & answered my questions about my treatment plan also testing had to do. ... They have amazing compassion towards their patients. I haven’t seen anything of their weakness. They are good on about patients treatments, & response very quickly about questions that the patients have.
How was your experience with Jared Robins at Northwestern Fertility & Reproductive Medicine?
Doctor Jared was awesome I felt 100% comfortable with him and my treatment plans. He went over all my test results with me & my partner.he explain the treatment we would do like first I start on the clomid pill then do ultrasounds & blood draws to track my hormones.
What's one piece of advice would you give a prospective patient of Jared Robins at Northwestern Fertility & Reproductive Medicine?
Don’t be afraid to ask questions and do retest on anything that doesn’t sound right.
During treatment, were you treated like a number or a human with Jared Robins at Northwestern Fertility & Reproductive Medicine?
I felt like a human, he answered all my question & concerns
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: Claire )
My nursing staff was amazing, Claire the RN Nurse answered all my questions soon as possible. She explain & answered my questions about my treatment plan also testing had to do.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
They have amazing compassion towards their patients. I haven’t seen anything of their weakness. They are good on about patients treatments, & response very quickly about questions that the patients have.
Describe the costs associated with your care under Jared Robins at Northwestern Fertility & Reproductive Medicine.
My insurance covered everything except my medications & IUI procedure so we decided to do clomid with the injection with time intercourses
10
Doctor
Jared Robins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
2
1
Age 29 - 30
3 IUI
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only saw Dr. Pavone for my initial consultation. She performed an US and blood work, and diagnosed me with PCOS based on the results. She told me at our initial meeting that she treats PCOS with 3 rounds of medicated timed intercourse and 3 rounds of medicated IUI. I never saw her again to discuss why the process may not be working or even to change my medication dosage. I felt like it was just a standard “ok you have PCOS this is the plan” but not necessarily a plan for me and my body.
At the end of our 6 IUI/medicated rounds, we decided we were unhappy overall with the care provided from northwestern and decided to switch facilities. When I contacted northwestern about obtaining results from certain procedures or labs, they gave me a hard time. Sent me to medical records who in turn said they didn’t have record of certain results and then I ultimately got sent back to the office and the nurse was able to email it to me.
How was your experience with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Dr Pavone is a very professional women. She spent time with me during my consult and listened to me explain my history and gave my husband and I a plan. She was knowledgeable and polite but was not warm and fuzzy. I only met her once, so I can’t really say how my experience as her patient was since I only spent one hour of my 6 month treatment course with her. I would ask questions through my nurses to her and they would be the communicators of her information. Other than the initial visit, I never felt like my condition (PCOS) was explained to me. I didn’t know why I was ovulating each month, had normal labs, responded to the medication, but wasn’t getting pregnant. No one took the time to explain that to me and when I asked they’d say “the body just sometimes doesn’t take.” Which is fine, but why?! What happens to my eggs in particular? During my IUIs I asked for a change in the planned course of medication dosage and I got shut down. Meanwhile, midcycle, I wasn’t responding to my letrozole and they decided on cycle day 20 to increase my dose and restart the whole process (just like I had suggested on cycle day 1). I feel that if Dr. Pavone saw me in the office as she walked by, she wouldn’t even know if I was her patient. Again, I didn’t have an in-depth treatment course with her- I wasn’t to the point of IVF so maybe I just wasn’t a serious enough case to be seen by a doctor, but I just felt slightly ignored and neglected and I don’t think any patient would like to feel that way.
What's one piece of advice would you give a prospective patient of Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
Be your own advocate and fight for yourself and your body. Ask for meetings and speak up with lots of questions. if your plan isn’t working, don’t just keep going along with it without knowing why.
During treatment, were you treated like a number or a human with Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine?
I only saw Dr. Pavone for my initial consultation. She performed an US and blood work, and diagnosed me with PCOS based on the results. She told me at our initial meeting that she treats PCOS with 3 rounds of medicated timed intercourse and 3 rounds of medicated IUI. I never saw her again to discuss why the process may not be working or even to change my medication dosage. I felt like it was just a standard “ok you have PCOS this is the plan” but not necessarily a plan for me and my body. Also, The office felt very sterile. When you came in for a morning appointment, women were corralled in the hallway waiting to check in- and a women behind a computer shouted “NEXT” and then when you approached the desk she just said “NAME.” Felt very “DMV”- like. Also, each time I came in for an US , the nurse or technician wouldn’t remember why I was there- even though it should be on my chart. They would say things like “is this an US before IVF?” When it would just be my mid cycle scan.
Describe the protocols Mary Ellen Pavone used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
In regards to treatment strategies, Dr. Pavone, after diagnosing me with PCOS, decided that trialing three rounds of medicated timed intercourse followed by medicated IUIs would suite my diagnosis well. None of them were successful and we did not change the course for any of the cycles even though I asked to change medication dosage.
Describe your experience with your nurse at Northwestern Fertility & Reproductive Medicine. (Assigned nurse: It was a primary nursing team- Anitra, Syrena, and a few others whom I didnt work with frequently.)
I really enjoyed having a primary nursing team, I felt that it helped narrow down the amount of people I was communicating with. They were very responsive to my emails and I talked to them 99% of the time over my Physician. Anitra was especially compassionate and I felt like she advocated for my care.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Strengths: they’re apart of a major hospital working on the forefront of medicine. The team of doctors and nurses are very intelligent and worked hard to get a job at the office. Labwork, US, retrieval’s, etc are all performed on location. The communication via MyChart is very easy to use and they respond to your questions within 24 hours. The office waiting room sometimes has snacks available for the patients. Weaknesses: overalll feeling of being “just a number”. Long wait times/ unorganized format for drawing bloodwork & US, unfriendly front desk staff, and felt like a very “sterile” environment. It was also very hard for me to get ahold of medical records that I needed when I transferred doctors.
Describe the costs associated with your care under Mary Ellen Pavone at Northwestern Fertility & Reproductive Medicine.
My care was 100% covered since my insurance it with the same hospital.
Describe Mary Ellen Pavone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwestern Fertility & Reproductive Medicine.
Non applicable.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
At the end of our 6 IUI/medicated rounds, we decided we were unhappy overall with the care provided from northwestern and decided to switch facilities. When I contacted northwestern about obtaining results from certain procedures or labs, they gave me a hard time. Sent me to medical records who in turn said they didn’t have record of certain results and then I ultimately got sent back to the office and the nurse was able to email it to me. I was confused as to why she couldn’t do that for me in the first place instead of giving me the run around. This wasted time and created unnecessary stress on myself and my husband. Also, I needed a certain cycle to be submitted to insurance so that I could get my IVF covered. I left multiple messages with the northwestern care team asking them to submit the information to insurance and got no response for weeks. When I finally got a response, I was told my primary financial coordinator had left the practice “months ago.” While this is fine that someone leaves a job position, it is not fine that my messages were still being sent and taken but no one was responding. I don’t understand how you leave a job and don’t let your patients know who they should contact now that you’ve left. Not only was I unhappy with the care while I was there, but now they’re ruining my chances with my new clinic. I ended up going to medical records myself and making my own copies for my new facility.
2
Doctor
Mary Ellen Pavone
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources