NYU Langone Fertility Center

9 doctors work here

Rated 8.7
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.7
73% strongly recommend
211 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.8
8.8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.3
8.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
3,147
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

NY - 1st Ave
660 1st Avenue
New York, NY 10016
NY - Westside
109 West 27th St
New York, NY 10001

141 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
European
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My injection protocol did not change too much over the course of my cycle; my body responded just as Dr. DeVore had predicted and we were able to retrieve 12 eggs on the 13th day...She was very focused, articulate and compassionate in our in-person interactions. In addition to her medical pedigree and level of consummate care, I thought she was refreshingly honest and very positive and encouraging. It was a joy to work with her and her team at NYU.
At NYU, your first cycle is currently $9200 which includes the first year of cryostorage (billed at $1000/yr thereafter). Eggs are retrieved and stored onsite; they never leave the building unless you file paperwork for an elective transfer...As a patient, even if you are working with an excellent provider, you must be an advocate for yourself to ensure you are not lost in the shuffle. You will meet and speak with so many nurses, administrative professionals, billing representatives et. al. along the way and there is a bound to be at least one individual whose communication style does not align with yours or who seems a bit stressed or rushed that day. Know that you are in control and that you can always call the Main Office number to request a nurse or admin callback. Whenever I asked for clarification
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore was the second endocrinologist whom I interviewed for an elective egg freezing cycle as a single woman. I wanted to take the time to research and to vet my options before embarking on an emotional and physically challenging process with a significant financial investment attached. I liked her immediately and I found her to be very grounded, refreshing and reassuring. We discussed NYU's clinical success rate of autologous live births (resulting from the donor's own eggs) and the pros and cons of other practices. She outlined the process, expectations and next steps for me with great efficiency and clarity and she fully introduced me to her Patient Coordinator and billing team for separate consultations onsite before I left so I had enough information in hand to commit to the practice. I also appreciated that Dr. DeVore is approximately my age and, as such, I felt that I was confiding in a peer who never talked down to me nor judged me. I felt such warmth and presence from her. As a patient, I felt that I had an empathetic cheerleader who was encouraging me while also expertly piloting my medical journey. On our first consultation, she accurately predicted the number of eggs which were ultimately retrieved. When I saw her for 2 of my 5 morning monitoring sessions, she was spot on with her predictions for my prescription adjustments and the days I would ultimately wind up administering my trigger shots and scheduling retrieval. Dr. DeVore continuously managed my expectations. As with any busy clinic, NYU has its share of administrative hiccups. For one of my morning monitoring sessions, the RN accidentally released me after taking bloodwork but before Dr. DeVore was able to see me for my scheduled ultrasound. By the time I had exited the elevator and was standing outside on the sidewalk , Dr. DeVore called me personally to profusely apologize for the miscommunication and to ask if I was able to pop upstairs again to meet with her. It was not a major grievance to me at all, but I appreciated that she accepted accountability and graciously apologized again in person, admitting that it was NYU's fault and not on me as the patient. Dr. DeVore is a class act!
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Meet with her. You will really love her, and I hope you too benefit from her level of care, expertise and compassion.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is a dream. She was very focused, articulate and compassionate in our in-person interactions. In addition to her medical pedigree and level of consummate care, I thought she was refreshingly honest and very positive and encouraging. It was a joy to work with her and her team at NYU.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
I had a pretty straightforward stims process: 300IU Follistim and 150IU Menopur daily before Ganirelix was introduced followed by Ovidrel and Lupron for the triggers. My cycle spanned 13 days which included 6 blood draws, 4 ultrasounds and a COVID-19 nasal swab test which is mandatory for all NYU procedures requiring anesthesia. My injection protocol did not change too much over the course of my cycle; my body responded just as Dr. DeVore had predicted and we were able to retrieve 12 eggs on the 13th day.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Kimown Peters, Patient Coordinator)
I elected to freeze my eggs during the COVID-19 quarantine in NYC which was a naturally inconvenient (and perhaps anxiety-riddled) time for all involved. This added in some complications to the process i.e. morning monitoring sessions were scheduled (not drop-in); partners and escorts were prohibited from waiting rooms; patients were required to complete COVID-19 nasal swab tests within 5 days of surgery; and patient orientation was a WebEx webinar in lieu of an in-person forum. In spite of these complications, I really enjoyed the entire NYU Langone team including Kimown Peters, my Patient Coordinator; Haley Penny, the Health Educator and licensed social worker who led a socially distant virtual patient orientation (in lieu of a more intimate and traditional in-person orientation); Jean-Ann McKiernan, the RN who explained trigger shots to me; and Taylor and Alyssa, two of the RNs at the main East side location who administered expert and personable care.
Describe your experience with NYU Langone Fertility Center.
Off all of the fertility centers located in NYC, NYU Langone has the longest history and thus some of the best longitudinal data and success rates. On the recommendation of my friends who have also relied on assisted reproductive technology, I took my time to thoroughly research, vet and interview multiple practitioners and clinics. An acquaintance recommended NYU Langone to me because, like me, she went through an elective egg freezing process as a single woman (years before she met her now-husband). I appreciated that she had a positive experience as a single woman navigating the process. It may be important to note that NYU practices a "doctor of the day" rotation when it comes to morning monitoring and to surgical procedures. Dr. Devore oversaw my medical protocol and she reviewed my results daily but I met with her in person 3 times (1 consultation, 2 ultrasounds). NYU has 8 doctors on staff and I met 3 others across the NoMad satellite and East side main locations. I enjoyed all 4 of the doctors whom I met and I always felt that I was receiving expert care. NYU is a bit of a beast. As a patient, even if you are working with an excellent provider, you must be an advocate for yourself to ensure you are not lost in the shuffle. You will meet and speak with so many nurses, administrative professionals, billing representatives et. al. along the way and there is a bound to be at least one individual whose communication style does not align with yours or who seems a bit stressed or rushed that day. Know that you are in control and that you can always call the Main Office number to request a nurse or admin callback. Whenever I asked for clarification or more help, someone always passed the message along and I received a prompt callback. You are already so brave for going through this process...don't be ashamed to be assertive, too!
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
Under my Aetna insurance, I was largely a self-pay patient. Insurance helped to defray my initial consultation ($50 specialist copay) and bloodwork costs but the cycle, anesthesia administration and prescriptions were 100% out-of-pocket. At NYU, your first cycle is currently $9200 which includes the first year of cryostorage (billed at $1000/yr thereafter). Eggs are retrieved and stored onsite; they never leave the building unless you file paperwork for an elective transfer. Anesthesia is an additional $1050, billed separately. I applied for a ReUnite Assist discount (a simple online application) and I received a 20% discount off Follistim and Ganirelix within 24 hours. Even then, out-of-pocket, my prescriptions amounted to nearly $5700. All in, factoring some additional copays to other doctors and fees for elective genetic carrier screening testing, my total investment has been $16k+ before the cost of annual cryostorage and (perhaps) eventual IVF is factored in. It has been a significant financial investment but I am happy with the outcome and the level of care administered.
What specific things went wrong at NYU Langone Fertility Center?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
(See my above notes...I think that admin mistakes are bound to happen at a clinic of this size, but they never detrimentally impacted my treatment.)
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
1 IUI
Unexplained
European
Income $500K+
Business Executive
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We agreed to undergo 3 IUI cycles [with Dr. DeVore] and then IVF if IUI's were not successful...treated me as a human during the entire duration of my treatment. She spent time to ensure she understands the problems we faced and she explained to us all the next steps required to proceed with IUI treatments...She took time to answer all our questions in detail, followed up with us when clarity was needed on test results and most importantly helped us get pregnant within the first IUI cycle. Her ovulation induction nurse Carol was great as well. She performed the IUI and has great bedside manners.
the clinic [NYU Langone Fertility Center] is well located in NYC. The Fertility center on 5th FL is spacious, clean and well run by administrators and nurses. The facility on the west side is also new, modern and well organized and run by support staff. Both facilities were clean and I felt well taken care of during my visits and treatment...team of coordinators and nurses were also very transparent and kept us informed all the time about testing results, upcoming meetings and follow-ups
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore is a caring and excellent professional. She took time to answer all our questions in detail, followed up with us when clarity was needed on test results and most importantly helped us get pregnant within the first IUI cycle. Her ovulation induction nurse Carol was great as well. She performed the IUI and has great bedside manners. Dr. Devore's assistant Christine is also great. she was very receptive and promptly answered all our questions. When we had questions for the doctor she would quickly convey the message to the doctor and we'd receive a call back shortly from the team with an answer. The NYU langone Fertility center staff was also great. everyone was courteous and prompt. I never had to wait more than 5 minutes to be seen. Overall we had a great experience and we'd go back to Dr. Devore and her team to help us conceive again. Highly recommend them to anyone having difficulty getting pregnant.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
understand the procedure recommended, the medication prescribed and ask lots of questions if additional clarity is required.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore treated me as a human during the entire duration of my treatment. She spent time to ensure she understands the problems we faced and she explained to us all the next steps required to proceed with IUI treatments. She recommended we undergo 3 IUI treatments and then IVF is IUI unsuccessful.Her team of coordinators and nurses were also very transparent and kept us informed all the time about testing results, upcoming meetings and follow-ups
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
We agreed to undergo 3 IUI cycles and then IVF if IUI's were not successful. We prepared for and got through the first IUI cycle and 2 weeks later I found out I was pregnant. As soon as I tested positive I went to the office to get a blood test confirmation. The team also measured my HCG level. A week later I went for another blood test and my HCG level was measured again. The 2 weeks later I was scheduled for the first ultrasound at 6 weeks and 5 days. we heard the heartbeat and saw our baby for the very first time. Dr. Devore confirmed all my measurement look great and she recommended a list of OB's to start seeing for the rest of my pregnancy and delivery
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Carol)
Carol and the entire team were great, receptive and great communicators.
Describe your experience with NYU Langone Fertility Center.
the clinic is well located in NYC. The Fertility center on 5th FL is spacious, clean and well run by administrators and nurses. The facility on the west side is also new, modern and well organized and run by support staff. Both facilities were clean and I felt well taken care of during my visits and treatment.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
doctor's fees, ultrasound fees, blood test fees and facility fees
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
a day before the IUI we went in for an ultrasound to ensure I was ready. the nurse/doctor who performed the ultrasound told me I am ready for the procedure the next day. A few hours later Dr. Devore called to clarify that I was not ready and that we'll need to take hormones one more day and then come back for an ultrasound to confirm readiness.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 40
1 IUI
Diminished Ovarian Reserve
European
Latinx
Income $100K - $199K
Consultant
2nd of 3 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My treatment [with Dr. Devore] was an IUI with Clomid. I previously completed an IVF cycle at another clinic where I was on the maximum dose of meds. I was a poor responder with only one egg retrieved...Dr. Devore suggested we try the IUI and Clomid because poor responders can sometimes do well with a lighter protocol. That was the case for me and I’m currently 10 and a half weeks pregnant thanks to Dr. Devore’s guidance.
I really appreciated how experienced and patient the nurses were at NYU. They took time to answer questions without making me feel rushed or silly for asking them. When I had concerns or was nervous about something, they helped me be less cowries. I also received calls back quickly. I did not have this experience at the fertility clinic where I was a patient. The nurse who did my IUI has 25 years of experience and I’m sure that contributed to the success of the procedure!
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
After a frustrating experience with another fertility clinic, we are very lucky that we found Dr. Devore. She took the time to listen to my past experiences and evaluated what would be best for my goals based on past fertility treatments. She took time to think through all options rather than prescribing one of the standard IVF protocols. I really appreciate that she took time to call me with updates and to explain processes.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore takes the time to evaluate your individual needs and is very thoughtful about what protocol would be best for your situation. She took time to look at my medical records and history closely and was very collaborative about determining next steps together.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
My treatment was an IUI with Clomid. I previously completed an IVF cycle at another clinic where I was on the maximum dose of meds. I was a poor responder with only one egg retrieved. That egg made it to six days, but was a poor quality blastocyst. In the month I was planning to wait before another IVF cycle, Dr. Devore suggested we try the IUI and Clomid because poor responders can sometimes do well with a lighter protocol. That was the case for me and I’m currently 10 and a half weeks pregnant thanks to Dr. Devore’s guidance.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
I really appreciated how experienced and patient the nurses were at NYU. They took time to answer questions without making me feel rushed or silly for asking them. When I had concerns or was nervous about something, they helped me be less cowries. I also received calls back quickly. I did not have this experience at the fertility clinic where I was a patient. The nurse who did my IUI has 25 years of experience and I’m sure that contributed to the success of the procedure!
Describe your experience with NYU Langone Fertility Center.
The team at NYU is collaborative and professional. The front desk staff always made me feel welcomed and supported. I think the value is good for the service compared to other clinics of a similar level.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I had to pay out of pocket for my IUI and the associated monitoring. It was about $3,000 combined. I believe the IUI alone was $500.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 43
Tubal Blockage
Black or African-American
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Brooke Hodes-Wertz] was nonjudgmental when I shared some things with her. She is truly a total package of knowledge, honesty and warm spirit...She was very honest with me given my age and findings, but she was extremely encouraging and compassionate. At one point, I got a little emotional and she stopped the consultation to ask what was coming up for me at that very moment and when I explained why I was emotional, she gave me very inspiring and encouraging words
She [medical secretary] called me the day after I requested an appointment and spoke with me for over an hour to give me information, answer any and all questions and just truly taking the time to put me at ease. I felt like I knew her forever. It was definitely the great start that I needed. She even took the time to check up on me before my appointment just to make sure I was ok. Next is Ydelis Santana, Senior Medical Assistant. On the day of my meeting with Dr. Hodes-Wertz, I also had to do a basic exam and have more blood drawn. She could tell I was nervous during my exam. Without me saying a word to her, she began giving me kind words and calming me down. I definitely appreciated her compassion in that moment. Then Kimown Peters, Coordinator. Like, Sarnia, by the end of our time together in
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr. Hodes-Wertz was truly amazing. First and foremost, she is extremely personable. She genuinely took an interest in me before even starting the reason for the visit. Once the appointment started, she was extremely communicative and thorough about test results and how to proceed. She was very thorough in what she felt are my best options. She was very honest about everything given my age and findings while being extremely optimistic. She was also very kind and compassionate. When I became emotional at one point, she stopped the consultation to ask me what was coming up for me in that moment and when I explained, she gave me very inspiring and encouraging words. She definitely renewed my faith in becoming mother. She is truly the total package of knowledge, honesty and heart.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
Just relax because you'll be in great hands with Dr. Hodes-Wertz and her entire staff.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
It was my first meeting with Dr. Hodes-Wertz and I must say she was amazing. She was very honest with me given my age and findings, but she was extremely encouraging and compassionate. At one point, I got a little emotional and she stopped the consultation to ask what was coming up for me at that very moment and when I explained why I was emotional, she gave me very inspiring and encouraging words. And I super appreciate that she was nonjudgmental when I shared some things with her. She is truly a total package of knowledge, honesty and warm spirit.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
This was only my first meeting with Dr. Hodes-Wertz to go over the results of my blood work and how to proceed. No treatment strategies or protocols have been administered at this time.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Sarnia Skippings and Kimown Peters)
I can't say enough amazing things about Dr. Hodes-Wertz entire staff. From the receptionists to the nurses; EVERYONE is amazing!! Firstly, Sarnia Skippings, Dr. Hodes-Wertz's Sr. Medical Secretary...such an angel. She was my first point of contact. She called me the day after I requested an appointment and spoke with me for over an hour to give me information, answer any and all questions and just truly taking the time to put me at ease. I felt like I knew her forever. It was definitely the great start that I needed. She even took the time to check up on me before my appointment just to make sure I was ok. Next is Ydelis Santana, Senior Medical Assistant. On the day of my meeting with Dr. Hodes-Wertz, I also had to do a basic exam and have more blood drawn. She could tell I was nervous during my exam. Without me saying a word to her, she began giving me kind words and calming me down. I definitely appreciated her compassion in that moment. Then Kimown Peters, Coordinator. Like, Sarnia, by the end of our time together in office after my meeting with Dr. Hodes-Wertz, I felt like I knew her forever. She was extremely kind and compassionate. I especially appreciated the laughs that we shared. She gave me a lot of information on the what to expect with the next steps and didn't make me feel pressured to make any on the spot decisions. She and Sarnia have a very keen knack for making you feel very welcomed and at ease. I came encounter with other staff members that I, unfortunately, forgot their names or didn't get their names, but every single person in Dr. Hodes-Wertz's office truly makes for a Dream Team staff.
Describe your experience with NYU Langone Fertility Center.
I honestly can't think of any weaknesses. Dr. Hodes-Wertz and her staff are thorough communicators and very kind. The clinic is extremely top knotch from the space to the cleanliness to the equipment. Even the waiting area was set up for social distancing with clear markings on where to sit and not to sit. Before you can even go into the waiting area, they take your temperature with a forehead thermometer to ensure there are no fevers. Both my initial blood work appointment and my actual appointment with Dr. Hodes-Wertz were prompt; no waiting. To date, from the start, my experience has been stellar.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
Anyone knows that fertility treatment is expensive. There is just no way around it. So I'm not surprised by the list of costs that were outlined for me. Given I have friends who have gone through this or similar, I walked in knowing what to expect.
10
Doctor
Brooke Hodes-Wertz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 40
2 IVF
Unexplained
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Blakemore is amazing! She is compassionate, detailed oriented, keeps me updated every step of the way. We discussed realistically what our goals are and made plans accordingly. I never felt lost and always knew she had a plan two steps ahead...Dr. Blakemore and her nurse made an effort to come in early to do my morning monitoring at the NoMad office...Selective single embryo transfer, we transferred day 5 PGS tested embryo
NYU is a very busy center. They are efficient but wait times at the main center can be long in the morning. All the major procedures take place at the main facility. The staff is well coordinated and experienced. I did most of my monitoring at their NoMad office during the week and found it to be much easier. The billing office is a little challenging to get a hold off... it is also an experience facility that is outcome driven and excellent at what they do
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is amazing! She is compassionate, detailed oriented, keeps me updated every step of the way. We discussed realistically what our goals are and made plans accordingly. I never felt lost and always knew she had a plan two steps ahead. IVF is not an easy process, full of ups and downs. Somethings are just not within anyone's control, Dr. Blakemore made the process that much easier for us. I am a physician who works very early morning hours, Dr. Blakemore and her nurse made an effort to come in early to do my morning monitoring at the NoMad office. That helped me tremendously, it allowed me to get to the hospital on time and take care of my own patients.
What's one piece of advice would you give a prospective patient of Jennifer Blakemore at NYU Langone Fertility Center?
Trust her, be realistically about your goals, and be patient. IVF is difficult road with many ups and down.
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
NYU is a busy facility that can be overwhelming. The upside is, it is also an experience facility that is outcome driven and excellent at what they do. I got recommendation from a friend that works at the center for Dr. Blakemore. I actually transferred care from another provider in the same practice in the middle of a retrieval process because I felt like I was getting lost in the process. The best decision I have made!
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
We would like to have 2 kids, so we did multiple rounds of egg retrievals to have couple of PGS tested embryos to account for rate of success with each transfer. While we got a fair number of eggs each round, not many made it day 5, and even less made it through genetic testing.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Shenetta Walker)
We are so thankful for have met Shenetta! She is organized, she came in early to do my blood work for all of my monitoring sessions. She had everything setup before I got there at 6:30am. If I had any question, I knew I could email her and she would get back to me with answers or connect me with the right person.
Describe your experience with NYU Langone Fertility Center.
NYU is a very busy center. They are efficient but wait times at the main center can be long in the morning. All the major procedures take place at the main facility. The staff is well coordinated and experienced. I did most of my monitoring at their NoMad office during the week and found it to be much easier. The billing office is a little challenging to get a hold off.
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
It was mostly covered by insurance. Out of pocket included storage, genetic testing, and meds.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Selective single embryo transfer, we transferred day 5 PGS tested embryo.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
2 IUI
1 IVF
1 Embryo Freezing
Male Factor
South Asian
Middle Eastern
Income $500K+
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. DeVore is incredibly empathetic. She treated me always like I was extremely important, my concerns were always valid and there was no question too simple or complicated that she wouldn’t answer...impressively intelligent and knowledgeable. She clearly is up to date on the gold standards with regard to REI and all the most up to date treatments and recommendations...told me very honestly that she would recommend IVF rather than try IUI several more times as she was confident that would yield us better results....
All of the staff [at NYU Langone Fertility Center] were excellent. They clearly know they work in a field where patients are anxious, stressed and emotional. They all show compassion and understanding that this is a difficult time to navigate...The offices are also open 7 days a week. The offices also have an operating room on site so that travel to multiple sites is never required...ease at which to obtain appointments - flexibility for those who need it for work
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore was incredible to work with. Approaching infertility for any reason is a stressful and emotional experience. She always made me feel as though she would be with me every step of the way and would always be honest with her recommendations and thoughts. I would recommend her (and already have) to any patient looking for the perfect doctor to help navigate through the intricacies of infertility. I never once felt as though I would be left alone to figure anything out. She was fantastic and I am forever grateful.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Make the appointment!!!!! You will not regret it.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is incredibly empathetic. She treated me always like I was extremely important, my concerns were always valid and there was no question too simple or complicated that she wouldn’t answer. She is compassionate and genuinely caring - two rare findings in elite and highly intelligent doctors.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Dr. DeVore is impressively intelligent and knowledgeable. She clearly is up to date on the gold standards with regard to REI and all the most up to date treatments and recommendations. We tried IUI twice - once with natural cycle and the second time with ovulation induction to help increase the number of follicles and increase the chances of fertilization. She then told me very honestly that she would recommend IVF rather than try IUI several more times as she was confident that would yield us better results. She was absolutely right and asked me when we would want to get started - she then ensured that all of my appointments, medications and plans were set far in advance as my schedule is complicated.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Alyssa )
All of the staff were excellent. They clearly know they work in a field where patients are anxious, stressed and emotional. They all show compassion and understanding that this is a difficult time to navigate.
Describe your experience with NYU Langone Fertility Center.
Strengths: ease at which to obtain appointments - flexibility for those who need it for work. The offices are also open 7 days a week. The offices also have an operating room on site so that travel to multiple sites is never required. Weaknesses: nothing really that I can point out.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Well-oiled machine - even during the stressful time of COVID
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I have pretty good coverage with my job - however PGS isn’t covered and the medications generally aren’t fully covered but I got information from the office for other pharmacies that offer major discounts. We probably spent ~10,000 dollars total.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
She will always work with you to meet your needs and goals. She will also give honest advice about results and risks.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
9
Age 39
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
[Dr. DeVore] does a good job of balancing giving you information you need but not overloading you with every detail. At a large clinic like NYU, she is available, and would always call me back in a timely manner and give me the time I needed to feel comfortable with our conversations...If you want to see Dr. DeVore more often, be willing to go to the West Side location when she is there--it is also a lot smaller, which is awesome--I was able to see Dr. DeVore for a lot of my monitoring visits by being flexible on location and asking the scheduling nurse where she would be.
NYU is a big clinic, so you need to be ready to advocate yourself and be organized. It can be confusing at first to figure out how everything works and who initiates things, so be prepared to call your Patient Care Coordinator until you get the answers you need. If you want your hand held through everything this might not be the place for you...Your RE is unlikely to be the one doing your procedures (egg retrieval, transfer) unless you are lucky enough to have then on the day they are doing procedures...[nurses] are always friendly and compassionate, and will answer your questions when they call with updates/details.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is a wonderful doctor. Throughout my treatment with her I have felt like I was getting great care. She does a good job of balancing giving you information you need but not overloading you with every detail. At a large clinic like NYU, she is available, and would always call me back in a timely manner and give me the time I needed to feel comfortable with our conversations. Additionally, it is possible to see her more often as her nurses do a great job of telling you where she will be for monitoring visits so you can adjust your location (East Side or West Side) which I really appreciated!
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
If you want to see Dr. DeVore more often, be willing to go to the West Side location when she is there--it is also a lot smaller, which is awesome--I was able to see Dr. DeVore for a lot of my monitoring visits by being flexible on location and asking the scheduling nurse where she would be.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore really cares about her patients. She is available despite being in a large clinic, and always takes the time needed to make you feel comfortable with the path forward.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Clomid, Gonal-F, Menopur, Cetrotide, Dual trigger
Describe your experience with the nursing staff at NYU Langone Fertility Center.
I LOVE the nurses at NYU Fertility. They are always friendly and compassionate, and will answer your questions when they call with updates/details. The nurses on the 6th floor for retrievals/transfer are awesome and always made me feel at ease.
Describe your experience with NYU Langone Fertility Center.
NYU is a big clinic, so you need to be ready to advocate yourself and be organized. It can be confusing at first to figure out how everything works and who initiates things, so be prepared to call your Patient Care Coordinator until you get the answers you need. If you want your hand held through everything this might not be the place for you. The East Side location is huge and a bit more impersonal. If you want a smaller feel I highly recommend going to the West Side for morning monitoring--it is a smaller and more intimate office and you will see your RE if you go on the days that they are there. Your RE is unlikely to be the one doing your procedures (egg retrieval, transfer) unless you are lucky enough to have then on the day they are doing procedures. I still felt really comfortable with the doctors I did have for these procedures, but it is something to be aware of. This is when having the consistency of the nurses is helpful.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I was lucky enough to have insurance coverage through my employer.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
With PGT-A testing a single embryo transfer is the recommended approach.
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
There was a little confusing over being able to do a retrieval after the holiday shutdown. I was initially told yes, but when they went to schedule me they were already booked and then I was told that I couldn't do a retrieval--I think some of this was a side-effect of Covid-19 and people trying to get in cycles as they said they had never had to put a limit on the number of people doing retrievals before, but it was still a very frustrating experience.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 44
Donor Eggs
Diminished Ovarian Reserve
European
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. DeVore treated me with kindness and compassion throughout every step of my fertility journey. She listened and never made me feel like my concerns or anxieties were invalid or not worthy of her time. She is truly one of the first physicians that I ever felt really listened to me...Fertility treatment is hard and it takes time and a lot of tears to get a place of joy. I couldn't have asked for a more compassionate, caring, and intelligent doctor to be paired with on this journey. There aren't enough words to describe my gratitude to Dr. DeVore.
I would have likely benefited from more of an introduction to the clinics services as a whole [at NYU Langone Fertility Center], ie. who to call for what kind of question, but I quickly figured out how things worked. I had a couple of upsetting experiences seeing other doctors during morning monitoring, but with the amount of appointments I had, those were very much the exception. Overall, the clinic's strengths far outweigh its minimal weaknesses.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
When my fertility journey began at NYU I was given an appointment with Dr. DeVore, in part because she had availability at the time I requested. It was only minutes into my first appointment with Dr. DeVore that I got the feeling that I was assigned to the doctor who I was meant to be on this journey with. Fertility treatment is hard and it takes time and a lot of tears to get a place of joy. I couldn't have asked for a more compassionate, caring, and intelligent doctor to be paired with on this journey. There aren't enough words to describe my gratitude to Dr. DeVore.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Know that there are moments of this journey that can be harder than others, but TRUST that you're in the greatest hands possible.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore treated me with kindness and compassion throughout every step of my fertility journey. She listened and never made me feel like my concerns or anxieties were invalid or not worthy of her time. She is truly one of the first physicians that I ever felt really listened to me.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Aleksandra Kostyra)
Aleks was incredibly thorough. If she wasn't available to respond to questions, someone else on her team would follow-up. She never made me feel like I had a "dumb" question and was always willing to explain different aspects of my protocol that I was unsure of.
Describe your experience with NYU Langone Fertility Center.
The team at NYU seems to have their practice down to a science. Just one visit during morning monitoring can show you just how many moving pieces there are how many patients the clinic is working with at any given time. Some mornings were a breeze, but the majority I spent significantly longer in the lobby waiting than I would have liked, despite set arrival times. That part can get quite frustrating, but it always seemed like the team was doing their best to try to manage. I would have likely benefited from more of an introduction to the clinics services as a whole, ie. who to call for what kind of question, but I quickly figured out how things worked. I had a couple of upsetting experiences seeing other doctors during morning monitoring, but with the amount of appointments I had, those were very much the exception. Overall, the clinic's strengths far outweigh its minimal weaknesses.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
None of my donor related expenses were covered - ie. anything related to donor egg and sperm. In addition to those expenses, PGS testing, copays, etc. - my final cost was approximately $30,000
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 32
2 IVF
Ashkenazi Jewish
Income $200K - $499K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Blakemore had a plan from day one for which specialized lab she wanted to use for testing...We had a pretty unique situation where we were doing IVF for genetic testing only as my husband and I are carriers of the same recessive gene...She is extremely personable, very smart and up to date on the latest with fertility science. She explained everything very clearly to us and I always felt like I knew what was happening and what to expect...
The nursing staff at NYU was all extremely competent and helpful. They always responded to calls quickly the few times that I called after hours and needed help with something...NYU was a perfect choice because I knew they had an in-house genetic counselor. With Dr. Blakemore, you get the best personal care while also getting the perks of a big institution like access to a genetic counselor...NYU has a slide in their standard presentation about why they encourage eSET due to the many health risks of multiples...
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is one of the best doctors I have ever had and I would recommend her without reservation to anyone else going through fertility treatment. She is extremely personable, very smart and up to date on the latest with fertility science. She explained everything very clearly to us and I always felt like I knew what was happening and what to expect. We had a pretty unique situation where we were doing IVF for genetic testing only as my husband and I are carriers of the same recessive gene. We also wanted the embryos to be tested for an extremely esoteric de novo mutation that our daughter was born with. Dr. Blakemore had a plan from day one for which specialized lab she wanted to use for testing and everything was seamless with them. She has a wonderful bedside manner, even during the stresses of treatment seeing her always brightened my day and I always felt she had time for any questions I had.
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is an amazing doctor who had an extremely personalized care plan from day one that yielded wonderful results for us.
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
We did an antagonist protocol and prepared for two retrievals since I wanted to have the option of having a number of additional children and at least 25% of any aneuploid embryos would likely inherit both of our recessive genes. The results surpassed everyone's expectations and we got 12 euploid embryos, 7 without our genetic issue. Our first transfer worked and the entire process was relatively seamless (for IVF) and I am now 14 weeks pregnant.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Shenetta and Jean Ann)
The nursing staff at NYU was all extremely competent and helpful. They always responded to calls quickly the few times that I called after hours and needed help with something.
Describe your experience with NYU Langone Fertility Center.
For me, NYU was a perfect choice because I knew they had an in-house genetic counselor. With Dr. Blakemore, you get the best personal care while also getting the perks of a big institution like access to a genetic counselor. We also had Progyny coverage and the other option we were considering Cornell is not covered through that.
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
I was lucky to have coverage through Progyny through my employer, which my understanding is covers most of this. I haven't yet received any bills but wouldn't be surprised if I had some modest co-pays.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
I had no desire to have twins so never asked about this, but recall that NYU has a slide in their standard presentation about why they encourage eSET due to the many health risks of multiples.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 36
4 IVF
Diminished Ovarian Reserve
Uterine Fibroids
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. DeVore always went out of her way to make sure that my questions were answered (no matter how many times I asked the same thing) and made herself really available throughout the process. She never made me feel like I was bothering her or second guessing her medical advice - it was a true partnership and I always felt like I was really being heard.
NYU [Langone Fertility Center] is very efficient. The number of patients can be very intimidating so it is really important to have a good relationship with your doctor - otherwise you can feel like a number. With Dr. DeVore I always felt like I was her most important patient and I imagine she makes everyone feel that way.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is literally an angel. She was my second fertility doctor and I started with her at a point when I was feeling really down about my circumstances. I have a genetic condition that my husband and I were trying to screen and then found out that I have diminished ovarian reserve. The combination of the two made me feel like there was no chance for success. From the first time I spoke with Dr. DeVore I knew I had the right person on my team. She is brilliant, compassionate and values the doctor/patient relationship. Because of the genetic factors I completed multiple egg retrievals - my first cycle was the best one and I (being superstitious) wanted to recreate that cycle as closely as possible heading into my last one. That included being on birth control when it wasn't necessary and waiting an extra day before starting stims (which is rather unorthodox). Instead of brushing me off, Dr. DeVore welcomed my thoughts and believed that my instincts were valid. She really listened and as a result I had another very successful cycle. Dr. DeVore checked in on me often and made a point to be there for my scans whenever possible. She consoled me when a cycle didn't go well and celebrated the victories as if she was one of my closest friends. I truly believe that she made all the difference in my journey.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
No advice - just know that you picked the best doctor ever.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
I am a patient that needs a lot of hand holding - to understand test results, next steps and all my options. Dr. DeVore always went out of her way to make sure that my questions were answered (no matter how many times I asked the same thing) and made herself really available throughout the process. She never made me feel like I was bothering her or second guessing her medical advice - it was a true partnership and I always felt like I was really being heard.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
For some reason I had great results using birth control and a slightly delayed start. Makes no sense but it worked!
Describe your experience with NYU Langone Fertility Center.
NYU is very efficient. The number of patients can be very intimidating so it is really important to have a good relationship with your doctor - otherwise you can feel like a number. With Dr. DeVore I always felt like I was her most important patient and I imagine she makes everyone feel that way.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Single embryo
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 42
Donor Eggs
Ashkenazi Jewish
Income $100K - $199K
Engineer
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Devore is exceptional. She went above and beyond for me on several occasions...I could not use my own eggs due to fragile x premature ovarian failure and she was very supportive of my donor egg search...I used their portal to ask many questions and she always got back to me...My first transfer resulted in an ectopic pregnancy and she immediately reached out to an excellent NYU surgeon to fit me into his schedule...
NYU was excellent. They provided me with an amazing egg donor. The doctors and staff are exceptional. They are efficient, compassionate...The nurses were friendly, efficient, and very competent. They took blood samples, handled scheduling the many visits, answered many of my questions. -The only negative is that there was not enough training on progesterone oil shots that we give ourselves at home. I needed more instruction...
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore is exceptional. She went above and beyond for me on several occasions. I am extremely grateful and happy with her care. -I could not use my own eggs due to fragile x premature ovarian failure and she was very supportive of my donor egg search. She was kind and easy to talk to about that. I was also using donor sperm so I was a double donor IVF candidate. -I had had consultations with 3 other fertility doctors before her and they seemed arrogant and egocentric to me. I thought it was every doctor in the fertility field before I met Dr. Devore. She has somehow remained approachable. She made me feel like we were on the same level, for lack of a better term. -She explained each step thoroughly and answered all of my questions. I have some autoimmune issues and was concerned that they might play a role. I also was slightly neurotic about all of it and she was patient with me throughout. She was straightforward about the likelihood that each step would work. -I used their portal to ask many questions and she always got back to me. Many of the steps are time-sensitive so her timeliness was critical. -She was open to my feedback about my meds regimen. As it turned out, her instinct was correct, not mine. -My first transfer resulted in an ectopic pregnancy and she immediately reached out to an excellent NYU surgeon to fit me into his schedule. Amazing! That was above and beyond. -She then helped me to quickly arrange another transfer (after the healing period) before NYU’s one-month holiday break, rather than making me wait until after the break. Again, amazing! The second transfer worked and I’m looking at my 4-month old daughter right now. -When I asked her for ob recommendations at the end, she recommended Cornell b/c she had heard that they opened a new labor/delivery center that had all single beds. I really appreciated that extra assistance and it turned out to be amazing advice. -I had a hematoma with my second transfer. nyu was amazing - i reported the bleeding to them at 10pm and they gave me a 7am appt the next morning. They took a look and said I was still totally pregnant and the baby was fine. I think the dr that day was not dr devore but she was wonderful as well. -I could not be happier with the care I received from Dr. Devore
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
-ask all your questions, even the ones you think are silly or obvious. she will answer them all. -go with her instinct rather than yours. she is very experienced and has great judgement. -If it applies to you, do some egg and sperm donor research beforehand, specifically about genetic problems and testing for those.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
-Fertility was an emotional topic for me and Dr. Devore was wonderful, so kind and easy to talk to. I was never felt embarrassed with her; I was comfortable the whole time. -I could not use my own eggs due to fragile x premature ovarian failure and she was very supportive of my donor egg search. -She answered all of my questions, sometimes multiple times, with patience. -She was honest about the likelihood of each outcome -Our meds regimen was specific to my medical situation. She was open to feedback about it. I never felt like a number. -Dr. Devore is a fantastic doctor
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
context: I was coming from early menopause, caused by fragile x premature ovarian failure so I likely needed more estrogen than most. -you go in for ultrasounds regularly throughout to measure the thickness of your uterus. -my first step was to to thicken my lining with a birth control pill for 11 days. I believe this was to simulate a menstrual cycle. -i took the following (am uncertain of order): blue estrogen pills inserted vaginally, estrogen patches, progesterone suppositories, progesterone oil injections (first in sesame oil, then olive oil when I developed an allergy to the sesame oil). -we added baby aspirin and low doses of prednisone for the second transfer but I don't think in hindsight they were really necessary. They were at my request due to some autoimmune issues I have but I think it would have worked without them and if I have another child, I would skip those.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Jean-ann mckiernan)
-I have nearly all positive things to say about the nursing staff. The nurses were friendly, efficient, and very competent. They took blood samples, handled scheduling the many visits, answered many of my questions. -The only negative is that there was not enough training on progesterone oil shots that we give ourselves at home. I needed more instruction and support and mostly got it from facebook which should not be the case. I asked one of the nurses to draw circles on me where I should give myself the shots and she drew them at different places on my right and left sides, which confused me further. They should be the same spot on my left and right side. but apart from that, they are excellent. -The egg donor coordination team was wonderful! They are compassionate and competent. There was one small communication blip over email that they very quickly corrected. -The billing department was wonderful! No issues at all.
Describe your experience with NYU Langone Fertility Center.
NYU was excellent. They provided me with an amazing egg donor. The doctors and staff are exceptional. They are efficient, compassionate. The offices were spotless. They took covid precautions seriously. They are meticulous. I have no complaints at all, except the one issue I mentioned about the nurses not training us enough on home injections. They are the best and I'd recommend them to my best friend. I am so grateful I lived near them and was able to use them.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
I believe Dr. Devore doesn't recommend multiples. I had heard that the new standard for all doctors was not to do them because it is higher risk.
What specific things went wrong at NYU Langone Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at NYU Langone Fertility Center.
It was nothing serious at all. I think once or twice I called them to get my results because they weren't sent to me fast enough. But it was not a big issue.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 36
2 Egg Freezing
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Undergoing fertility treatment during a global pandemic brought on all kinds of additional questions, concerns, and complications. Dr. DeVore went above and beyond to make sure I was informed, comfortable, and aware of my options. She considered not only my physcial health, but also remembered the information I shared about my career stressors...was always honest and extremely considerate of my concerns, questions, and unique needs. I felt like she completely understood what I was hoping to accomplish, and she was always forthcoming, providing additional information that I might want to consider for future decision-making. I felt that she was very attentive to my treatments and made the best possible decisions throughout my cycles.
While the morning monitoring is run like a tight ship [at NYU Langone Fertility Center], the nurses are kind and treat you like a person. They provide clear instructions telephonically and are very responsive to questions. When it comes to the actual retrieval, the nurses are PHENOMENAL (Jackie, Mary, and Danielle come to mind). They were so patient and caring - exactly what I needed throughout the retrieval experience.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore was always honest and extremely considerate of my concerns, questions, and unique needs. I felt like she completely understood what I was hoping to accomplish, and she was always forthcoming, providing additional information that I might want to consider for future decision-making. I felt that she was very attentive to my treatments and made the best possible decisions throughout my cycles.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Be honest and communicative about what you're hoping to achieve as a result of the treatments.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Undergoing fertility treatment during a global pandemic brought on all kinds of additional questions, concerns, and complications. Dr. DeVore went above and beyond to make sure I was informed, comfortable, and aware of my options. She considered not only my physcial health, but also remembered the information I shared about my career stressors.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
While the morning monitoring is run like a tight ship, the nurses are kind and treat you like a person. They provide clear instructions telephonically and are very responsive to questions. When it comes to the actual retrieval, the nurses are PHENOMENAL (Jackie, Mary, and Danielle come to mind). They were so patient and caring - exactly what I needed throughout the retrieval experience.
Describe your experience with NYU Langone Fertility Center.
I was prepared ahead of time, knowing that I wouldn't always see my doctor. Nonetheless, that can be jarring for those who don't expect that. Every doctor I saw was extremely attentive, prepared, and willing to answer questions and provide additional context if I requested it. The facilities are very pleasant and clean. When I returned for my second cycle, it felt like I was returning to a comfortable place where I'd be taken care of and that was very assuring for me.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Absolutely outstanding care. She [Dr. DeVore] is so personal with the patient, so human as a woman herself. Best advice. Manages expectations and helps you make the right decision with a full context...Having her at each of my surgery calmed me down and I am convinced that her mood and confidence and guidance helped me with Producing more results as expected. Having her excitement on the phone as she told me the final results was just so special. I have rarely felt that close to a doctor....
[nurses at NYU Langone Fertility Center] prompt care and answers. Very personal service...Good management of expectations on waiting time. Very good organization. Seamless process, good communication on results and next steps. You get callS back everyday. My only suggestion is to maybe see if their flexibility of 7-9 monitoring on weekends could be for a little later but that’s all!
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
No weakness really. We did try a hormonal treatment a little earlier in one cycle and I know the results didn’t come as expected / I had to cancel the cycle but she has never hidden that from me. She did that in the best way possible: Trying to make my results and cycles as effective as possible. She is beyond impressive with her care, her personal advice, her concerns, her follow-ups, her experience as both a woman and a doctor. Having her at each of my surgery calmed me down and I am convinced that her mood and confidence and guidance helped me with Producing more results as expected. Having her excitement on the phone as she told me the final results was just so special. I have rarely felt that close to a doctor. Her pronostics are Always on point. She is just made for this!
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
To never stop doing what she does and keep a strong team of women with her! Having the feedback from female doctors is important. Her team is excellent too. I can tell she is a great manager.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Absolutely outstanding care. She is so personal with the patient, so human as a woman herself. Best advice. Manages expectations and helps you make the right decision with a full context. Beyond a doctor, I would almost consider as professional friend, that’s how we connected very well. She is extremely professional. I would highly recommend to anybody and would also come say hi at the facility next time I am in New York just because I am so grateful.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Ultrasound from start was low: so she was able to give me expectations on keeping cycles regular. And guiding me on cancelling some travels. She has also been very much adapting when I had to go to France and and followed everything remotely with the best guidance.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Jackie)
Same with Christine and Jackie: prompt care and answers. Very personal service. Impressive. Also the type of persons I would love to see again next time I am in New York. Only good memories and advice.
Describe your experience with NYU Langone Fertility Center.
Good management of expectations on waiting time. Very good organization. Seamless process, good communication on results and next steps. You get callS back everyday. My only suggestion is to maybe see if their flexibility of 7-9 monitoring on weekends could be for a little later but that’s all!
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
A little bit of a coordination and wait between them and my insurance but minimal. Sometimes difficult to get people on the phone. This relates to an earlier question but posting it here as I can’t go back And just remembering it: had to insist a Lot w follow ups to get an overview of my consent forms and future storage needs.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
She has been very good at adapting to my cycle and waiting a little more before retrieval knowing that my body process is a little longer than usual
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
2020, Successful
NPS
10
NPS
10
Age 31
European
Ashkenazi Jewish
Income $100K - $199K
Operations
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I only met dr hodes two times but She was responsible for my protocol overall and I felt very cared for the whole time. I knew that I could call her with any questions I had. During my last visit with her she answered all of my questions with a positive and excited attitude and showed sympathy for the long journey it took for us to get there.
The entire nursing staff and patient coordinator were so responsive to my emails and phone calls...It is a big practice and the monitoring is done by the nursing staff. I didn’t see the doctor in person a lot because my case was fairly straight forward...I can’t tell you how many hours she sat on the phone with going over options. The team really goes above and beyond
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
I only met dr hodes two times but She was responsible for my protocol overall and I felt very cared for the whole time. I knew that I could call her with any questions I had. During my last visit with her she answered all of my questions with a positive and excited attitude and showed sympathy for the long journey it took for us to get there.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
Do not be afraid to ask questions and take the time to ask them. Dr hodes is there to help and is very genuine
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr hodes always spoke to me like a peer vs talking down to me like many other doctors do
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
I started with menapur and gonal f 150 (I already forgot the exact dosages!). The menapur dosage seemed to stay consistent throughout when the gonal f came down to 75.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Kim )
The entire nursing staff and patient coordinator were so responsive to my emails and phone calls. I particularly loved Taylor. She was my favorite nurse. Sarnia is dr hodes assistant who was the BEST
Describe your experience with NYU Langone Fertility Center.
It is a big practice and the monitoring is done by the nursing staff. I didn’t see the doctor in person a lot because my case was fairly straight forward and I don’t think it required hyper care. I think if it had I would have been dr hodes more. If you are seeking genetic testing like I did Andrea bassir is AMAZING. I can’t tell you how many hours she sat on the phone with going over options. The team really goes above and beyond
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
Most of my fees were covered by insurance
Describe Brooke Hodes-Wertz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
There really was no discussion of multiple embryo transfer since it wasn’t relevant to why I was seeking IVF treatment
10
Doctor
Brooke Hodes-Wertz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
Income $100K - $199K
Operations
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Devore knew I had already done a lot of testing that all came back norm which left us scratching our heads. She proposed a mock cycle to do a special exam to test my uterine lining for receptivity. We'll that could have been it! They found I needed 12 more hours of progesterone to be receptive...I didn't realize how bad my past IVF doctor was until I experienced how good it CAN be. She was kind and so sorry for what I had experienced and shared in my determination to get this baby...every single test result and call was given by Dr. Devore
[staff at NYU Langone Fertility Center] are strong and organized and confident and incredibly good at what they do. Every appointment was organized, while busy, what can you expect. It was clean and everyone knew you or knew what you were there for. The positivity was motivating...[nurses at NYU are] So kind, and have a pulse for what you have been and are going through....
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore listened to my journey and didn't put be in a box because I was young. She took every measure and divine timing to ensure I was looked after. I didn't realize how bad my past IVF doctor was until I experienced how good it CAN be. She was kind and so sorry for what I had experienced and shared in my determination to get this baby! She gave us the gift of life and I am so thankful.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
She is amazing and just relax and enjoy and trust the experience. You are in the best hands.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
NYU is a shared practice but every single test result and call was given by Dr. Devore! She even came up to say hi to me when I was waiting to do my retrieval, even though she wasn't the MD on duty. She is the kindest, warmest doctor I was so lucky to have had the pleasure to meet.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Dr. Devore knew I had already done a lot of testing that all came back norm which left us scratching our heads. She proposed a mock cycle to do a special exam to test my uterine lining for receptivity. We'll that could have been it! They found I needed 12 more hours of progesterone to be receptive. It worked!
Describe your experience with the nursing staff at NYU Langone Fertility Center.
So kind, and have a pulse for what you have been and are going through.
Describe your experience with NYU Langone Fertility Center.
No weaknesses. They are strong and organized and confident and incredibly good at what they do. Every appointment was organized, while busy, what can you expect. It was clean and everyone knew you or knew what you were there for. The positivity was motivating and I am forever grateful.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
Out of pocket for special test and some genetic testing, but mostly all was covered by insurance.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Her advice was gold standard!
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 43 - 44
1 IVF
1 Egg Freezing
Unexplained
European
Income $200K - $499K
Accountant
2nd of 2 Docs
1 IUI With Other Docs
1 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Grifo has a call with me each step of the way, good or bad, to explain what is going on, to answer questions, to discuss next steps and create a plan of action. He uses his own personal experiences to relate to you, and shows empathy and compassion... He adjusted my plans accordingly. He was compassionate and empathatic and while I didn't see him often, he called and we spoke on the phone as long as I needed to to feel comfortable.
The one criticism would be that sometimes billing comes before all else, but that is understandable to some degree. They [NYU] are very good at what they do overall, and very efficient. I like that for retrievals you don't need to be there in one cattle call, you are assigned specific times. Morning monitoring is efficient particularly when you get there early. Their check in system is very easy to use.... Mary and the other nurses were wonderful and helpful.
How was your experience with James Grifo at NYU Langone Fertility Center?
He is just wonderful. I had an experience with one other doctor as a consult and another for treatments, Dr. Grifo was the first to treat me like a human. He adjusted my plans accordingly. He was compassionate and empathatic and while I didn't see him often, he called and we spoke on the phone as long as I needed to to feel comfortable. He also shared tips outside of the treatment protocol to help give us the best chances possible.
What's one piece of advice would you give a prospective patient of James Grifo at NYU Langone Fertility Center?
Go to him!! And trust him and his experience and judgement.
During treatment, were you treated like a number or a human with James Grifo at NYU Langone Fertility Center?
Dr. Grifo has a call with me each step of the way, good or bad, to explain what is going on, to answer questions, to discuss next steps and create a plan of action. He uses his own personal experiences to relate to you, and shows empathy and compassion
Describe the protocols James Grifo used in your cycles at NYU Langone Fertility Center and their degree of success.
Dr Grifo learned from my past protocol with someone else that I needed an adjustment to my protocols. In addition to menopur and gonal F we added Clomid. In my prior cycle with another dr just menopur and gonal f resulted in a cancelled cycle. Dr. Grifo adding the clomid resulted in retrieving 5 eggs, which was more than even when I did a stimulation round several years ago when I was younger.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Mary)
Mary and the other nurses were wonderful and helpful. They are efficient and compassionate.
Describe your experience with NYU Langone Fertility Center.
The one criticism would be that sometimes billing comes before all else, but that is understandable to some degree. They are very good at what they do overall, and very efficient. I like that for retrievals you don't need to be there in one cattle call, you are assigned specific times. Morning monitoring is efficient particularly when you get there early. Their check in system is very easy to use.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
I felt this was a very efficient process. Obviously there was some waiting on some days, but nothing significant.
Describe the costs associated with your care under James Grifo at NYU Langone Fertility Center.
Medications out of pocket were about 7K, insurance covered IVF I beleive the cost was about 8K, PGS testing was $5,100 upfront for related costs but receive refund for embryos not able to be tested
10
Doctor
James Grifo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
9
Age 36 - 37
4 IUI
Unexplained
European
Income $200K - $499K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Licciardi spent a good deal of time with us during our consultation and he was blunt yet always very positive. He also listened to my ideas and we came up with a plan together. He didn’t push me right into IVF and encouraged my break between IUIs and IVF.... The only weakness I see is that I only saw dr Licciardi twice. Once during consultation and the next when he performed one of my IUIs. I’m not sure if that’s normal in all clinics but he is responsive and helpful over email which really helps ease my nerves when I have questions or concerns.
This [NYU] is a very busy but very organized clinic. The nurses get you in and out for early morning blood work and the wait times are never that bad. They have a very good system. It is a bit hard to get someone one the phone quickly, but they do always return calls within the same day or next morning. I’ve had no issues with billing or authorization and they are always very quick and helpful, calling Aetna for me and helping to make the insurance process as easy as possible.
How was your experience with Frederick Licciardi at NYU Langone Fertility Center?
Dr Licciardi has great bedside manner and very personable. He seemed interested in getting to know us as a couple and he explained our test results to us in ways we could understand. He was thorough in all the tests he recommended and always told us his expert opinion, not just what we wanted to hear. He also listened to me and my concerns while going through IUI and I felt that we came up with my fertility plan together, which helped make me feel more involved and in control. Dr Licciardi never pushed IVF on us even though he believes that will be our best route, but knowing we weren’t ready and wanted to give IUI a shot, he was supportive and helped us to try and make that happen. After 4 failed attempts we decided to take a break and I started acupuncture. He was supportive and even encouraged it. We will be starting IVF in May. The only weakness I see is that I only saw dr Licciardi twice. Once during consultation and the next when he performed one of my IUIs. I’m not sure if that’s normal in all clinics but he is responsive and helpful over email which really helps ease my nerves when I have questions or concerns. My two friends have had success with Dr Licciardi so I’m hopeful and excited to see what happens.
What's one piece of advice would you give a prospective patient of Frederick Licciardi at NYU Langone Fertility Center?
Be upfront about your ideas and plans for treatment and email him with any questions or concerns, you’ll get the quickest reply.
During treatment, were you treated like a number or a human with Frederick Licciardi at NYU Langone Fertility Center?
Dr Licciardi spent a good deal of time with us during our consultation and he was blunt yet always very positive. He also listened to my ideas and we came up with a plan together. He didn’t push me right into IVF and encouraged my break between IUIs and IVF. He also called to follow up with me after failed IUIs and is quick to answer any questions I have over email, which is super convenient.
Describe the protocols Frederick Licciardi used in your cycles at NYU Langone Fertility Center and their degree of success.
All of my tests came back great, however my husband had slightly low motility. We wanted to start slow so our first cycle we tried natural IUI which Dr Licciardi was very supportive of since I have no discovered issues ovulating. After that failed we moved to Chlomid, followed by two more rounds using injectables. After 4 failed rounds I decided to see an acupuncturist and get my body and mind back in shape I order to start IVF. My cycles are on the shorter side which may be causing an issue with implantation. My acupuncturist and I are working together to correct that and it’s working! I’ll be starting IVF in May with a protocol of 150 Gonal F and 150 menopur to start.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Kamini)
Every single nurse or coordinator I have dealt with has been amazing. They are friendly, remember your name, comforting and knowledgeable. They always make me feel that they care and are here to help. They are responsive and informative. I am very happy with the team of nurses!
Describe your experience with NYU Langone Fertility Center.
This is a very busy but very organized clinic. The nurses get you in and out for early morning blood work and the wait times are never that bad. They have a very good system. It is a bit hard to get someone one the phone quickly, but they do always return calls within the same day or next morning. I’ve had no issues with billing or authorization and they are always very quick and helpful, calling Aetna for me and helping to make the insurance process as easy as possible. They answer all of my questions and never make me feel like a bother.
Describe Frederick Licciardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Our clinic does not do multiple embryo transfers and they explained the risks very clearly. My husband and I are on board.
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
One of the nurses called with my 3rd IUI result and advised me I was pregnant, however, she read my estrogen levels instead of progesterone and realized it right away. She was so apologetic and says that has never happened in 18 years since she’s been a nurse. It was disappointing but I understood people make mistakes and we are all human. Dr Licciardi called me immediately after to make sure I was okay. I actually enjoyed those 5 seconds of thinking I was pregnant. :)
7
Doctor
Frederick Licciardi
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
PCOS
Unexplained
Income $200K - $499K
Consultant
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Grifo was very encouraging throughout our process. He was mindful of both the emotional and physical demand of IVF. He was sure to communicate how none of this was our fault, talked us through each step of the process, and reassured us when things didn't go as planned.... When our first transfer failed, it was very evident that Dr. Grifo was upset for us. He called us and scheduled a face to face to talk through options and next steps.
They [NYU] are very organized. When you arrive, you check in with the video monitors, and wait to be called. The wait time was always minimal. You were escorted to the back room for blood work, if needed, and then into one of the rooms. They knew who you were, what you there for, and answered any questions which made you feel more like a patient than a number. While it was sometimes crowded, they clearly knew what to do and were able to make their way through each patient in a timely manner.
How was your experience with James Grifo at NYU Langone Fertility Center?
Dr. Grifo was recommended to us by a very close family friend. After starting our journey with another doctor, when IVF became the best next step, we had to switch for insurance purposes. Our first visit with Dr. Grifo was comprehensive and very informative. He asked us a tone of questions, talked us through the science of the process in ways that we could understand and was sure to create space and time for any questions that we might have. My husband and I felt very comfortable with him and were eager to get started. Throughout my treatment, I was fortunate to visit the clinic on his "days" which always made me feel better. He was always very thorough and would talk us through the implications of anything that was going on, offering encouragement and support. When our first transfer failed, it was very evident that Dr. Grifo was upset for us. He called us and scheduled a face to face to talk through options and next steps. He assured us it wasn't our fault and that there was hope in terms of next steps both traditional and more innovative, and even offered ideas based on his latest research. He suggested further testing to help inform the course of action. I saw him for a biopsy, which was uncomfortable, but I always appreciated how Dr. Grifo would talk me through the procedure to help pacify any fears or discomfort. Lastly, we were very fortunate that Dr. Grifo was able to transfer our second embryo, which was successful! It was so great to have him there, and provide us with the confidence and calm that we needed. He told us it was his birthday, and that he had a good feeling about it! When we saw him at one of the first ultra sounds after being pregnant, it was clear how thrilled he was for us. He expressed his joy and confidence in us as parents, and allowed us to hear the heart beat as many times as we wanted! We simply could not have done this without him and we are so thankful for his knowledge and expertise.
What's one piece of advice would you give a prospective patient of James Grifo at NYU Langone Fertility Center?
To be patient, and to understand that as much as you'd like to see Dr. Grifo every time you are there, there are doctors of the day for a reason. Trust that he is very informed of your journey, and is always available if you want to schedule a call or email.
During treatment, were you treated like a number or a human with James Grifo at NYU Langone Fertility Center?
Dr. Grifo was very encouraging throughout our process. He was mindful of both the emotional and physical demand of IVF. He was sure to communicate how none of this was our fault, talked us through each step of the process, and reassured us when things didn't go as planned.
Describe the protocols James Grifo used in your cycles at NYU Langone Fertility Center and their degree of success.
We used a series of injections to stimulate egg production/growth. I was then monitored regularly to ensure the right dose/frequency and monitor progress. These injections included daily doses of gonal, a few of lupron, and then an ovulation stimulator to ensure ovulation occurred. I was also put on estragen to help encourage a healthy uterine lining for the transfer. During the retrieval process, we retrieved 28 eggs, however, the nurse suggested we use ICSI, to help ensure fertilization given my husbands sperm numbers, were just slightly under the amount they wanted. After the transfer, I was put on progesterone and estrogen to help support the pregnancy. When our first transfer failed, Dr. Grifo suggested a biopsy of my uterine lining to test for bacteria which could have influenced the transfer. It came back negative so he told us to move forward with another transfer. This time around, Dr. Grifo suggested that we might want to try something different just for our peace of mind. So we tried a natural cycle without the use of estrogen and just the use of letrazole. However, after my first visit, Dr. Grifo didn't really like that I wasn't progressing and decided to put me back on the same cycle we tried before as it seemed to work better. It did, and that is what got us to our second transfer with Dr. Grifo! After that transfer, he put me back on the progesterone shots and estrogen, however, after I told him that the shots were making me really sore, he offered my progesterone inserts to help alleviate some of the shots.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
The nursing staff was very knowledgable, encouraging, kind and patient. They were very thorough when calling with results and directions. I appreciated they also help talked me through the emotional implications of all of this.
Describe your experience with NYU Langone Fertility Center.
They are very organized. When you arrive, you check in with the video monitors, and wait to be called. The wait time was always minimal. You were escorted to the back room for blood work, if needed, and then into one of the rooms. They knew who you were, what you there for, and answered any questions which made you feel more like a patient than a number. While it was sometimes crowded, they clearly knew what to do and were able to make their way through each patient in a timely manner.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
I provided some of my thoughts on a previous question.
Describe the costs associated with your care under James Grifo at NYU Langone Fertility Center.
I fortunately had good insurance which covered most of the costs of our first cycle with frozen embryo transfer. We did however, have to pay out of pocket for the PGS testing, about $7000, and then we had to pay out of pocket for the second transfer as it put us over my lifetime max. That was $4000.
Describe James Grifo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Dr. Grifo shared his concerns about transferring one PGS normal embryo at a time. Given our embryos were normal, he was pretty adamant about his thoughts on transferring one at a time to reduce risks. However, he ultimately said that he'd do whatever we wanted.
10
Doctor
James Grifo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 39 - 41
2 IVF
Endometriosis
Income $200K - $499K
Sales Representative
2nd of 2 Docs
1 IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Grifo is very straight forward with his communication. He is blunt when delivering statistics and probabilities. However, he has his own story of infertility with his wife and children and he has compassion for what his patients are going through. He is invested in figuring out why things aren't working and provides comfort and hope when needed. He is extremely knowledgeable and respected in this industry.
My embryo [at NYU] was thawed for a FET and I was on the table waiting for the transfer. The embryologist was unable to properly get my embryo into the catheter for transfer. They said it became damaged and no longer felt comfortable transferring it.... I was impressed that they told me and confessed to the incident rather than transferring it and risking an unsuccessful transfer. Dr. Grifo also gave us some financial relief for a subsequent retrieval cycle
How was your experience with James Grifo at NYU Langone Fertility Center?
Dr. Grifo is very straight forward with his communication. He is blunt when delivering statistics and probabilities. However, he has his own story of infertility with his wife and children and he has compassion for what his patients are going through. He is invested in figuring out why things aren't working and provides comfort and hope when needed. He is extremely knowledgeable and respected in this industry.
What's one piece of advice would you give a prospective patient of James Grifo at NYU Langone Fertility Center?
Have all of your questions prepared before seeing him or getting him on the phone. He's willing to spend time with you answering them, but is quick and succinct, so be prepared. He is not overly warm, but after completing several cycles with him, I can attest he is a compassionate doctor. He's not the doctor you go to for a close Dr./Patient relationship. You go to him for his expertise and experience.
During treatment, were you treated like a number or a human with James Grifo at NYU Langone Fertility Center?
Dr Grifo appeared genuinely invested in our success and showed sympathy when things did not work out time after time. He would spend as much time on the phone as we needed, answering questions, suggesting further tests, providing condolences, etc.
Describe the protocols James Grifo used in your cycles at NYU Langone Fertility Center and their degree of success.
I did a cycle at RMA where I was on 150 of Gonal F and 150 of Menopur. Dr. Grifo studied my results and ordered me to double that protocol and do 300 of each. He also added Clomid to my protocol. These changes helped me produce more eggs.
Describe your experience with NYU Langone Fertility Center.
It used to be painful to call the clinic. You got the answering service each time, even during business hours, but they have changed it recently. Someone actually answers the call and they try to get someone on the line that can help you real time. The wait times can be long during monitoring hours, but I've been to RMA as well and it's bad everywhere. Get there early. They move through monitoring quickly.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Often long waits, but the clinic was very efficient getting people in and out as quick as possible.
Describe the costs associated with your care under James Grifo at NYU Langone Fertility Center.
$20K+
Describe James Grifo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
He prefers to only transfer one PGS tested embryo. He says there are too many risks to the mother and baby with Multiples. I don't know if he would agree to transfer multiple. I did not press him on this because his argument makes a lot of sense.
What specific things went wrong at NYU Langone Fertility Center?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at NYU Langone Fertility Center.
My embryo was thawed for a FET and I was on the table waiting for the transfer. The embryologist was unable to properly get my embryo into the catheter for transfer. They said it became damaged and no longer felt comfortable transferring it. I was really upset, given I did not have many embryos. However, I was impressed that they told me and confessed to the incident rather than transferring it and risking an unsuccessful transfer. Dr. Grifo also gave us some financial relief for a subsequent retrieval cycle given one of our precious embryos was destroyed. These things can happen, and clinic handled the mishap very well.
10
Doctor
James Grifo
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 20 Eggs Frozen
NPS
8
NPS
10
Age 36
1 Egg Freezing
Black or African-American
Lawyer
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Licciardi was my doctor but I saw him only twice during the process. We met at the consult and then he preformed one ultrasound. I was surprised when I learned he wasn't the one conducting my retrieval but he called me and put me at ease about who was doing the retrieval.... I really thought Dr. Licciardi's care was excellent during the process. He was always accessible by phone and email, and he called me several times to keep me updated and to check on me. I definitely felt that he cared
[NYU] is a factory but very organized. There were times I questioned if they were tailoring my meds correctly but at the end they knew what they were doing because I got way more eggs than expected. Also, need better communication regarding requirements if you ever want to donate the eggs. I was told that I had time to make the decision before retrieval and then week before the retrieval I was told that you need to start the process one month prior.
How was your experience with Frederick Licciardi at NYU Langone Fertility Center?
Dr. Licciardi was my doctor but I saw him only twice during the process. We met at the consult and then he preformed one ultrasound. I was surprised when I learned he wasn't the one conducting my retrieval but he called me and put me at ease about who was doing the retrieval. I really thought Dr. Licciardi's care was excellent during the process. He was always accessible by phone and email, and he called me several times to keep me updated and to check on me. I definitely felt that he cared and I wasn't just another number in the factory. . I think Dr. Licciardi wanted to manage my expectations because he told me to expect 10-14 eggs, but 22 were retrieved and 20 mature eggs were frozen (age 36). What this actually means I really don't know because Dr. Licciardi made it clear that there are no guarantees.
What's one piece of advice would you give a prospective patient of Frederick Licciardi at NYU Langone Fertility Center?
He is not going to hold your hand during the process but you will get excellent results.
During treatment, were you treated like a number or a human with Frederick Licciardi at NYU Langone Fertility Center?
Dr. Licciardi was my doctor but I saw him only twice during the process. We met at the consult and then he preformed one ultrasound. I was surprised when I learned he wasn't the one conducting my retrieval but he called me and put me at ease about who was doing the retrieval. All of the doctors are highly skilled with decades of experience so you will always be in great hands. I really thought Dr. Licciardi's care was excellent during the process. He was always accessible by phone and email, and he called me several times to keep me updated and to check on me. I definitely felt that he cared and I wasn't just another number in the factory.
Describe the protocols Frederick Licciardi used in your cycles at NYU Langone Fertility Center and their degree of success.
We started out with 150 Gonal F in the morning and 75 Menapur at night and then we decreased Gonal F dosage by the end of week one. Total cycle lasted 10 days. Results were 22 eggs retrieved. 20 frozen (but 2 were not fully mature but they froze them anyway).
Describe your experience with the nursing staff at NYU Langone Fertility Center.
You may see the same nurses during blood work, but often they are different. I never encountered any nursing staff who were rude or unkind. Nurses on retrieval day were very sweet and caring.
Describe your experience with NYU Langone Fertility Center.
There should be more preparation for administering the injections. There was an orientation but I forgot everything by the time it was time to start the cycle. It is a factory but very organized. There were times I questioned if they were tailoring my meds correctly but at the end they knew what they were doing because I got way more eggs than expected. Also, need better communication regarding requirements if you ever want to donate the eggs. I was told that I had time to make the decision before retrieval and then week before the retrieval I was told that you need to start the process one month prior. Still not sure what the actual answer is for that question.
Describe the costs associated with your care under Frederick Licciardi at NYU Langone Fertility Center.
$6900 for egg freezing and storage for one year. 1,000 for anesthesia. I received a discount because it was medically necessary for me.
Describe Frederick Licciardi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
N/A
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at NYU Langone Fertility Center.
I wanted the option to donate my eggs if I wanted. There were certain requirements that had to be met ahead of time. I wasn’t given the correct timeline for that so I do not have option to donate my eggs if I wanted to do so. It’s not the end of the world and probably will need all the eggs.
8
Doctor
Frederick Licciardi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 36
1 IVF
1 Egg Freezing
European
Middle Eastern
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Berkeley and the team at NYU were efficient and professional...is a professional, highly informative doctor. My partner and I both appreciated his honest, straightforward explanations and approach to our situation. He is not overly optimistic about the odds of success. He gives you the facts and I appreciated that as a patient...34 eggs were retrieved. 25 were mature, 20 fertilized via ICSI and 11 made it to day 5 for biopsy for PGD & PGS testing and freezing
NYU has a great team of doctors and nurses...From the nurses I met with for monitoring, to the embryologist I met on the day of my FET, everyone was kind and answered all of my questions. I felt like I could trust the team at NYU and that I was in good hands...They have a very strong team of capable nurses at NYU. They were all very professional and kind. They answered all of my questions and were problem solvers when it came to making sure you had the medications you need. Cherie had a lot of insight into where to go to get medications and ways to save money on certain medications by applying for grants & discount programs. The nurses before and after my egg retrieval and FET were very kind and professional as well.
How was your experience with Alan Berkeley at NYU Langone Fertility Center?
Dr Berkeley is a professional, highly informative doctor. My partner and I both appreciated his honest, straightforward explanations and approach to our situation. He is not overly optimistic about the odds of success. He gives you the facts and I appreciated that as a patient.
What's one piece of advice would you give a prospective patient of Alan Berkeley at NYU Langone Fertility Center?
Ask as many questions as you can and know your medical history so you get the most out of your time with him.
During treatment, were you treated like a number or a human with Alan Berkeley at NYU Langone Fertility Center?
Dr Berkeley and the team at NYU were efficient and professional. From the nurses I met with for monitoring, to the embryologist I met on the day of my FET, everyone was kind and answered all of my questions. I felt like I could trust the team at NYU and that I was in good hands.
Describe the protocols Alan Berkeley used in your cycles at NYU Langone Fertility Center and their degree of success.
I was on a gonadotropin PGS/PGD Protocol. I started with Gonal F 225 and Menopur 150 for the first 6 days. On the 7th day I was instructed to add Cetrotide in the morning in addition to Gonal F 225 and Menopur 150 at night. On day 11, I took the Cetrotide injection in the morning and the trigger shot that night which was a combination of Ovidrel and Lupron. Retrieval day was a day later and 34 eggs were retrieved. 25 were mature, 20 fertilized via ICSI and 11 made it to day 5 for biopsy for PGD & PGS testing and freezing. I did not have many side effects during the stimulation cycle except that my lower abdomen felt very sore on both sides. I was extremely bloated 2 days after the egg retrieval and definitely had to take it easy. I felt completely back to normal 2 weeks after retrieval.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
They have a very strong team of capable nurses at NYU. They were all very professional and kind. They answered all of my questions and were problem solvers when it came to making sure you had the medications you need. Cherie had a lot of insight into where to go to get medications and ways to save money on certain medications by applying for grants & discount programs. The nurses before and after my egg retrieval and FET were very kind and professional as well.
Describe your experience with NYU Langone Fertility Center.
NYU has a great team of doctors and nurses. I felt like I was in good hands and when going through IVF, you have to be able to trust the fertility clinic you have chosen. I never doubted my decision to go with NYU and I'm happy with the outcome I had with them.
Describe the costs associated with your care under Alan Berkeley at NYU Langone Fertility Center.
My insurance provided 20K in fertility benefits that is all going towards my IVF cycle at NYU. PGD & PGS testing from Natera costs 6K. I have paid around 3K to NYU so far. I had a copay for many of the medications so I ended up paying $350 for the medications needed during my gonadotropin protocol. I opted to do a natural cycle for my FET and was prescribed Crinone (Progesterone gel). The cost of those with insurance was $90 for a box of 15. I had to buy 4 boxes for a total of $360.
Describe Alan Berkeley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
My frozen embryos were PGD & PGS tested. NYU informed me that they only do eSET for my circumstance. That is what I wanted as well.
10
Doctor
Alan Berkeley
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 44
1 IVF
Tubal Blockage
European
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Susan Maxwell performed a laparoscopic tubal ligation (1 tube removal)...Not only she was calm and very professional, but also very knowledgeable and took her time to explain the procedure at pre op appointment, before surgery and follow up appointment...I could trust her from my first appointment, calm, clear, listens, answers all the questions....
I think [NYU Langone Fertility Center] is number one due to the amount of research they do and more than 20 years of practice. All the doctors constantly publish research papers... It is a huge practice and they are super busy...Tabitha - care coordinator / assistant - followed up, was really easy to reach, checked up on me...laparoscopy - tubal removal - around 75K -100K - 100% covered by insurance egg retrieval - out of pocket included in the IVF package - around 15K without medication which was around 4K
How was your experience with Susan McClelland Maxwell at NYU Langone Fertility Center?
I would recommend Dr. Maxwell to my best friend as she is absolutely wonderful. I could trust her from my first appointment, calm, clear, listens, answers all the questions. She is a fertility physician and she performs fertility surgeries herself. This is not that often when your RE can do both.
What's one piece of advice would you give a prospective patient of Susan McClelland Maxwell at NYU Langone Fertility Center?
trust her, she is excellent
During treatment, were you treated like a number or a human with Susan McClelland Maxwell at NYU Langone Fertility Center?
Susan Maxwell performed a laparoscopic tubal ligation (1 tube removal). This was my first surgery and I was really afraid of it. Not only she was calm and very professional, but also very knowledgeable and took her time to explain the procedure at pre op appointment, before surgery and follow up appointment. The surgery was flawless. I have no scars. the post surgery directions were super clear. Her medical assistant Tabitha is the best I communicated at NUY. Susan Maxwell also performed my 1st egg retrieval as a doctor on duty. She is wonderful.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Tabitha (Tabi) )
Tabitha - care coordinator / assistant - followed up, was really easy to reach, checked up on me!!! after my surgery knowing I was so afraid of it. The best smile and amazingly caring.
Describe your experience with NYU Langone Fertility Center.
I think NUY fertility is number one due to the amount of research they do and more than 20 years of practice. All the doctors constantly publish research papers, they are super stars there. This is the strength. Nurse team - excellent. They have a LOT of patients. So be patient and they will treat you the best. There are some characters which make me smile every time. Weakness - some doctors assistants but you have to bare with them if you are happy with your doctor and once you recognize this problem you find a way around it. I was going to leave my doctor as I could not communicate with my doctor's assistant. It is a huge practice and they are super busy.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Monitoring is well organized. Come earlier - leave earlier.
Describe the costs associated with your care under Susan McClelland Maxwell at NYU Langone Fertility Center.
laparoscopy - tubal removal - around 75K -100K - 100% covered by insurance egg retrieval - out of pocket included in the IVF package - around 15K without medication which was around 4K
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
10
Doctor
Susan McClelland Maxwell
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2019, Successful
NPS
10
NPS
10
Age 36 - 39
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Fino is great. We did not see her every visit as the clinic's schedule rotated. Certain doctors did certain procedures on specific days. But our consultations and appointments with her were always great. She took time to listen to our concerns and fully explain things. It was never rushed.... NYU prefers and indeed recommends single embryo transfer, especially if you opt for PGS, due to the risks associated with a multiples pregnancy.
Clean and spacious facility Generally on time with appointments but book early because they are very popular. You could easily feel like a number [at NYU] because there are so many patients in and out every day, but the staff does a great job at showing kindness and empathy, while keeping things moving along too.... Monitoring was from 7-9am 7 days a week. I am sure exceptions could be made if needed but I never needed to request this.
How was your experience with Elizabeth Fino at NYU Langone Fertility Center?
Dr Fino is great. We did not see her every visit as the clinic's schedule rotated. Certain doctors did certain procedures on specific days. But our consultations and appointments with her were always great. She took time to listen to our concerns and fully explain things. It was never rushed.
What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?
Book earlier than you think. They are very busy and it can take a while to get an initial appointment.
During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?
It's a little of both at NYU. They have A LOT of patients and a very well-run and well-organized system. I can see how people would easily feel like a number but the staff is so friendly and caring and compassionate that I always personally felt like a human, even if I was just one of many women getting shuffled through the morning monitoring process. They always had a smile and asked how I was doing.
Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.
Honestly can't remember the specifics...
Describe your experience with the nursing staff at NYU Langone Fertility Center.
Friendly and well organized.
Describe your experience with NYU Langone Fertility Center.
Clean and spacious facility Generally on time with appointments but book early because they are very popular. You could easily feel like a number because there are so many patients in and out every day, but the staff does a great job at showing kindness and empathy, while keeping things moving along too.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Monitoring was from 7-9am 7 days a week. I am sure exceptions could be made if needed but I never needed to request this. It would be crowded but I always arrived before 7 and was one of the first patients to be seen. I actually appreciated the set up of a morning monitoring window because I could get in and out before starting my workday and get my results/instructions before the end of the day.
Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.
On par with other NYC facilities but to be honest, I can't remember exactly.
Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
NYU prefers and indeed recommends single embryo transfer, especially if you opt for PGS, due to the risks associated with a multiples pregnancy.
10
Doctor
Elizabeth Fino
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 30
1 IUI
Anovulation
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Hodes-Wertz] was extremely knowledgeable and kind. I felt like she meant business- she presented my options and was blunt and honest but not rude or mean. As someone with a larger BMI she never mentioned my weight as an issue and looked for actual causes of my issues...I took clomid, then had some ultrasounds and when a follicle matured they gave me the ovulation trigger injection ovidrel
That clinic apparently only does single from what she informed me at the time of my consult...This [NYU Langone Fertility Center] clinic is like a factory but I feel like they really know what they are doing and are experienced. I was not expecting a small town feel, but each time I walked in I was greeted by friendly staff. Each person I interacted with was kind and wanting to help. Their outcomes also speak for themselves.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
She was extremely knowledgeable and kind. I felt like she meant business- she presented my options and was blunt and honest but not rude or mean. As someone with a larger BMI she never mentioned my weight as an issue and looked for actual causes of my issues.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
As with any provider, read up on your options first so you can be prepared to ask questions.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
This is certainly a busy clinic however they are efficient. I saw Dr Hodes each time and I felt like she knew what was going on with me.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
We got pregnant with our first IUI. I was on the last day of my period during the consultation, so taking that into consideration she started treatment with me that day since I agreed. I took clomid, then had some ultrasounds and when a follicle matured they gave me the ovulation trigger injection ovidrel. I then went back for bloodwork 2 weeks later and was called that day with positive news. I did bloodwork 6 days after that to check Hcg and an ultrasound with Dr Hodes where we heard the heartbeat 2 weeks later.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Audrey)
I worked with Audrey- she actually did my IUI and she was wonderful. Super knowledgeable. I had issues w getting insurance approval of ovidrel and she helped immediately. She also called me 3 hours after I had blood drawn to give me my results.
Describe your experience with NYU Langone Fertility Center.
This clinic is like a factory but I feel like they really know what they are doing and are experienced. I was not expecting a small town feel, but each time I walked in I was greeted by friendly staff. Each person I interacted with was kind and wanting to help. Their outcomes also speak for themselves.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
My IUI and all meds were covered by my insurance plan- my plan covers up to $20,000 of fertility treatments per lifetime.
Describe Brooke Hodes-Wertz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
That clinic apparently only does single from what she informed me at the time of my consult.
10
Doctor
Brooke Hodes-Wertz
NPS
Humanity
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 34 - 36
3 IUI
2 IVF
Male Factor
PCOS
Immunological
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Fino is exceptionally knowledgable, practical and compassionate. She spends at least 20 minutes with me every call we have and thoroughly answers all of my questions. She's also exceptionally open to hearing what research I have done or approaches I would like to consider. I appreciate that after my first failed transfer of a PGS tested embryo she gave me information on a reproductive immunologist to further explore additional options.
The NYU nursing staff is like my family. They all know me by name, are upbeat friendly faces to see every morning monitoring. Can't say enough about this staff. Really love them.... Well oiled machine. Check in at computers up front and wait to be called. Blood taken first then sent to room for the ultrasound. I always get there early and am in and out in no time.
How was your experience with Elizabeth Fino at NYU Langone Fertility Center?
Dr. Fino is exceptionally knowledgable, practical and compassionate. She spends at least 20 minutes with me every call we have and thoroughly answers all of my questions. She's also exceptionally open to hearing what research I have done or approaches I would like to consider. I appreciate that after my first failed transfer of a PGS tested embryo she gave me information on a reproductive immunologist to further explore additional options.
What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?
Don't be discouraged by the fact that you don't see her very often or that you can't get immediate access to her. She is exceptionally responsive and thorough and if you schedule a call you will get all the time you want/need with her. She's been fantastic and I trust her completely.
During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?
NYU is a large fertility clinic and well oiled machine. At first I felt like a number until I learned how to operate within the system. It's difficult to have direct access to your Doctor, which is understandable given the volume of patients they say day in and day out. However, any time I leave messages with Dr. Fino's assistant for Dr. Fino I get an immediate response. They went above and beyond for me several times. Dr. Masbou who is a fellow that works with Dr. Fino is super responsive and accessible by email as well. The staff at NYU has come to feel like family and they are very responsive and well organized.
Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.
IUI protocol: letrozal (for PCOS) First Egg Retrieval: Gonal F (150), Menopur (150) both tapered down to 75 toward end of stimulation, Cetrotide First Transfer Cycle: Estrace (2 mgs, 4 mgs, 6 mgs), Progesterone 1.5cc First cycle Vitamins/Medicines: 750 mg Metformin, 600 mg CoQ10, 800 mg Folic Acid, 2,000 mg Vitamin D3 After failed transfer Dr. Fino performed a saline sonogram to look for fibroids and/or endometriosis and an endometrial biopsy. The biopsy found Endometritis. Husband and I were treated with strong course of 2 antibiotics for 2 weeks. Second Egg Retrieval: Gonal F (150), Menopur (150) both tapered down to 75 toward end of stimulation, Cetrotide. During this retrieval Dr. Masbou performed a follow up endometrial biopsy or scratch to both confirm Endometritis was cleared and at the recommendation of Dr. Jonathan Scher (reproductive immunologist). Second Transfer Cycle: Includes protocols from Dr. Jonathan Scher (reproductive immunologist as well). Estrace (2 mgs, 4 mgs, 6 mgs), Progesterone 1.5cc, Baby Aspirin (81 mg), Lovenox (0.6mL), Intralipid 20% Second cycle Vitamins/Medicines: 1500 mg Metformin, VitaCare (prescribed prenatal), 600 mg CoQ10, 1.4 mg Folic Acid (Metanx), 4,000 mg Vitamin D3, Fem-Dophilus pro-biotic, 400 mg Magnesium Citrate, Prednisone (15 mg per day), Synthroid (25 mg)
Describe your experience with the nursing staff at NYU Langone Fertility Center.
The NYU nursing staff is like my family. They all know me by name, are upbeat friendly faces to see every morning monitoring. Can't say enough about this staff. Really love them.
Describe your experience with NYU Langone Fertility Center.
The clinic is extremely large so you have to proactively manage your care and be your own advocate. Do your research so you're prepared with your questions when you talk to your doctor or the staff. I keep a binder with all of my lab results, protocols, Insurance forms, Financial forms, general info etc. I have found absolutely everyone on this staff to be responsive and fabulous.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Well oiled machine. Check in at computers up front and wait to be called. Blood taken first then sent to room for the ultrasound. I always get there early and am in and out in no time.
Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.
Our first cycle was completely covered by United Healthcare with the exception of PGS testing. The first cycle totaled approximately $21,000. Our second cycle (retrieval, PGS testing and transfer) have been completely covered by Progeny.
Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
NYU recommends single embryo transfer for PGS tested embryos. We discussed all of the risks.
10
Doctor
Elizabeth Fino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5