NYU Langone Fertility Center

9 doctors work here

Rated 8.7
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.7
73% strongly recommend
211 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
8.8
8.8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.3
8.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
3,147
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 2 offices

NY - 1st Ave
660 1st Avenue
New York, NY 10016
NY - Westside
109 West 27th St
New York, NY 10001

211 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021, 6 Eggs Frozen
NPS
10
NPS
10
Age 36
1 Egg Freezing
European
Middle Eastern
Income $500K+
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We recommend Dr Blakemore at the highest level. She was so kind, caring, patient, informative, great bedside manner, proactive follow ups with results and next steps. We couldn't have asked for better care...My partner used Menopure and Gonal, and before the retrieval she took a trigger hormone. The results were that we were able to freeze 6 eggs
The [NYU Langone Fertility Center] clinic was cut from the same cloth as Dr. Blakemore - professional, courteous, thorough, informative, and patient. So it was a seamless experience whether we were dealing directly with Dr Blakemore or her staff...cost was $10,000 plus the cost of Rx $250 and anesthesia $650...
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
We recommend Dr Blakemore at the highest level. She was so kind, caring, patient, informative, great bedside manner, proactive follow ups with results and next steps. We couldn't have asked for better care.
What's one piece of advice would you give a prospective patient of Jennifer Blakemore at NYU Langone Fertility Center?
no advice, simply encouragement, that he/she is in great hands with a fantastic doctor and you should expect her to make the best of the situation for you.
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
We recommend Dr Blakemore at the highest level. So kind, caring, patient, informative, great bedside manner, proactive follow ups with results and next steps. Couldn't have asked for better care.
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
My partner used Menopure and Gonal, and before the retrieval she took a trigger hormone. The results were that we were able to freeze 6 eggs. It wasn't what we hoped for; we hoped for 15 or 20, but that wasn't the Dr's faults.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
They were cut from the same cloth as Dr. Blakemore - professional, courteous, thorough, informative, and patient.
Describe your experience with NYU Langone Fertility Center.
The clinic was cut from the same cloth as Dr. Blakemore - professional, courteous, thorough, informative, and patient. So it was a seamless experience whether we were dealing directly with Dr Blakemore or her staff.
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
cost was $10,000 plus the cost of Rx $250 and anesthesia $650
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 37 - 38
2 Fertility Medications
Ashkenazi Jewish
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
This was the single best experience I've ever had with a medical provider of any kind. This was also the hardest experience of my life. As a non-binary queer person, I have a lot of feelings about reproduction (and a lot of doubts). Dr. Blakemore made it easy to come to the office (I almost looked forward to it)...really listened to me...never mis-gendered me, never made my wife feel less than, and honored our non-traditional family structure (using a known donor for at-home insemination).
Overall, the staff at NYU could use a training on pronouns (though Dr. Blakemore was exceptional)...For important medical issues, we got immediate calls back and they were very communicative. For insurance reimbursement and second parent adoption paperwork later on, we struggled to get in touch...Basically, no one would respond to us once we were pregnant.
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
This was the single best experience I've ever had with a medical provider of any kind. This was also the hardest experience of my life. As a non-binary queer person, I have a lot of feelings about reproduction (and a lot of doubts). Dr. Blakemore made it easy to come to the office (I almost looked forward to it). She really listened to me and never second guessed my hunches about my body (which turned out to be accurate). Dr. Blakemore never mis-gendered me, never made my wife feel less than, and honored our non-traditional family structure (using a known donor for at-home insemination). She leveled with us honestly about our chances but also kept us feeling hopeful. We followed her advice and treatment plan, including having a hysteroscopy and using Letrozole at home for two cycles. Two months later, I was pregnant and went on to deliver a healthy baby (Jan 2022). When we had to go see an OBGYN for my pregnancy, we actively missed Dr. Blakemore and felt that it was basically impossible to match her level of care and cultural sensitivity.
What's one piece of advice would you give a prospective patient of Jennifer Blakemore at NYU Langone Fertility Center?
Ask anything you want and share your fears. If you have hunches about your body, share them. Dr. Blakemore will not judge, she'll listen, and she'll address your questions/fears/doubts extremely thoroughly.
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is extremely thorough and caring. At our first session, she spent over an hour with my partner and I just explaining reproductive systems (with a slide deck of over 70 slides). Along the way, she answered every medical question, called on her day off, validated our emotions, and treated us like we were her most important priority (when I knew she had many many patients to see). She also treated my wife (the non-gestational partner) with so much love and care. I am non-binary and have some past medical trauma so she was extremely careful with me and made me feel super safe--always being the one to scan me and assuring me she would perform the surgery I later needed (and no one else would even touch me).
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
We did a few cycles of at home insemination with a known donor. We realized that our donor had a low sperm count after speaking with Dr. Blakemore about the consistency of the sperm and sending the donor for testing. We then switched known donors at the advice of Dr. Blakemore. I later suspected there was something wrong with my reproductive system after several failed attempts (even though I was ovulating normally) so we did an HSG and found uterine adhesions. I had a hysteroscopy and did two cycles of at-home insemination with Letrozole to help out. I got pregnant on the second cycle and delivered a healthy baby in January 2022.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
I am not sure about the nursing staff as we didn't often interact with nurses (a few blood draws maybe?). For important medical issues, we got immediate calls back and they were very communicative. For insurance reimbursement and second parent adoption paperwork later on, we struggled to get in touch. Some of the nurses and billers were not as good with my gender pronouns as Dr. Blakemore.
Describe your experience with NYU Langone Fertility Center.
Clinic was pretty busy for blood work and monitoring on the East side so there was often a wait and it was crowded (even during COVID-19). Overall, the staff at NYU could use a training on pronouns (though Dr. Blakemore was exceptional). For billing reimbursement and other paperwork, it was a little hard to get in touch. But, overall, the experience was wonderful.
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
We spent a few thousand dollars on freezing sperm and then a few hundred on co-pays and medications (or maybe like a grand?). Some of our expenses related to the sperm freezing were reimbursable through my wife's union but we never got the paperwork we needed from the clinic. We had to get her office to change the policy (which was months and months of advocacy) because we couldn't get what we needed from NYU. Basically, no one would respond to us once we were pregnant.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Not applicable.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Diminished Ovarian Reserve
European
Latinx
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Blakemore was one of the kindest doctors I’ve ever had the pleasure of working with. I was always greeted with a smile, she remembered our fertility history without having to be reminded and I appreciated how she was very honest about the realities of the outcome while still being optimistic. It made us hopeful but grounded in our expectations...
The staff [at NYU Langone] can and will answer any questions you have quickly. I was never made to feel like I was asking a dumb question or was being to needy. Once the process starts, it’s fast! It’s good to use the support of the staff...Everyone I dealt with in the facility was extremely professional as well as friendly...
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
Jennifer Blakemore was kind, compassionate and honest. She made me feel comfortable in every aspect of my treatment and helped me to feel positive and calm when I began stressing about my pregnancy in the early stages after it was confirmed. I would recommend her to anyone hoping to conceive.
What's one piece of advice would you give a prospective patient of Jennifer Blakemore at NYU Langone Fertility Center?
Trust that she will be honest with you about the reality of the fertility process, while still remaining very positive. That smile and bubbly demeanor isn’t an act, it’s genuine!
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore was one of the kindest doctors I’ve ever had the pleasure of working with. I was always greeted with a smile, she remembered our fertility history without having to be reminded and I appreciated how she was very honest about the realities of the outcome while still being optimistic. It made us hopeful but grounded in our expectations.
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
Prior to the egg retrieval, I did what was considered the standard amount and dosage of shots for several weeks. Despite having a low egg reserve, we were able to retrieve 7 eggs, 3 of which were viable embryos after genetic testing. After my confirmed pregnancy, I started on progesterone shots and a suppository of endometrin. My body reacted poorly to the endometrin and I had some bleeding after a few weeks. Dr. Blakemore quickly adjusted my medication so I no longer had to take the suppository and instead took a progesterone shot daily as opposed to every other day. This immediately stopped the bleeding and my pregnancy progressed perfectly after that.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
Everyone I dealt with in the facility was extremely professional as well as friendly
Describe your experience with NYU Langone Fertility Center.
A new patient may want to know that while the process seems daunting at first, don’t be afraid to ask questions. The staff can and will answer any questions you have quickly. I was never made to feel like I was asking a dumb question or was being to needy. Once the process starts, it’s fast! It’s good to use the support of the staff
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
I was fortunate enough to have a large amount of the fertility costs covered under my insurance. We paid in full for the genetic testing (which was by choice, and not required) and paid a partial cost of some of the necessary medications.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
I understood my age to be a factor in using one embryo instead of multiple. Pregnancy with multiples can be more risky and I think it was the right decision.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 33
1 IVF
Unexplained
East Asian
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Blakemore] was so prepared with data, a PowerPoint presentation and ready for all my questions. I was looking for a more aggressive action plan for my next FET and she offered me multiple options and we weighed the pro’s and con’s together. I never felt rushed throughout my entire appointment and really felt like she was listening to all my concerns and addressed each one. She also gave me ample time for questions...
communication with the team [at NYU Langone Fertility Center] was thorough and timely, always heard back from the team when I left a message, I felt like the team was always updated with my latest results and were great in making sure I understood my instructions...wait time can be long especially during peak hours and weekends, had multiple billing issues that I had to keep following up with...
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
I first went to see Dr. Blakemore for a consultation since I had failed 3 FET’s in the past already. She was so prepared with data, a PowerPoint presentation and ready for all my questions. I was looking for a more aggressive action plan for my next FET and she offered me multiple options and we weighed the pro’s and con’s together. I never felt rushed throughout my entire appointment and really felt like she was listening to all my concerns and addressed each one. She also gave me ample time for questions.
What's one piece of advice would you give a prospective patient of Jennifer Blakemore at NYU Langone Fertility Center?
Write down all your questions so you don’t forget it because she gives a lot of information
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
She addressed my concerns and how I was feeling. When I lost hope she knew I needed support and focused less on the clinical stuff. She gave me examples from her friends who had gone through this and she always checked in with me just to see how I was feeling and doing
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
1st protocol included an extra day of progesterone since that’s what my ERA biopsy results came back with. My second protocol included lovenox and prednisone after 2 months of lupron depot since I was diagnosed surgically with endometriosis. My third protocol included letrozole in the beginning and letting my body naturally ovulate.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
Other than 1 hiccup, due to staffing shortage because of weather, the team was thorough and kept me informed in a timely manner on my results and any changes to my medication regimen. They were also great with calling prior to procedure days with thorough instructions.
Describe your experience with NYU Langone Fertility Center.
Strengths: the doctors were great, communication with the team was thorough and timely, always heard back from the team when I left a message, I felt like the team was always updated with my latest results and were great in making sure I understood my instructions Weaknesses: wait time can be long especially during peak hours and weekends, had multiple billing issues that I had to keep following up with
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
I didn’t have to pay any co-pays and most of my prescriptions went to a pharmacy my insurance company allowed. Most costs were associated with medication co-insurances. My insurance covered my egg retrieval, anesthesia, and FET’s.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
I always wanted to transfer multiple since my husband and I were accepting of the risk for multiples but I only had 5 frozen embryos so we started off with 1 for my first FET and then agreed on 2 for the second and third. Made sense because we didn’t want to run out and towards the end, I didn’t know if I wanted any left over.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 35 - 36
2 IUI
Unexplained
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
she [Dr. DeVore] had me come in for morning monitoring and found out I was surging. She told me right away, and then cleared her calendar so that we could do the IUI that afternoon instead of waiting another day. I probably talked to her 3 times on the phone that day to make the decision to do IUI right then -- and I'm so grateful I did!...I always felt like she listened to me and understood my personal needs. Her recommendations were specific to my personal medical situation as well as my needs and life. She was caring and compassionate every step of the way. She took the time needed to answer all my questions and never rushed through. And, she was extremely thorough with her answers.
At NYU, the staff is very organized and thorough. Billing and insurance with NYU was a breeze (and honestly, it's always been a painpoint for me at other clinics). I felt that the facilities were clean, very well managed, and they ran a really tight operation...I would recommend going to morning monitoring by 8am as it'll take 2-5 min to get in. At around 8:30 or 9am, it can take 15 - 20 min (which isn't bad, but it's helpful to plan)...NYU is really good about making sure you have the information needed so make sure you listen/learn and follow up so that there are no surprises. The nurses always guided me to check with insurance on specific things (and in fact, called my insurance to confirm on my behalf many times too)
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
As a patient, I had an exceptional experience with Dr. DeVore and cannot recommend her highly enough. She is by far the best doctor I have ever been to. There are a few things that really stand out: I always felt like Dr. DeVore cared about me personally -- she respected my personal values and my comfort zone, and she made recommendations that were tailored specifically to me. She is compassionate but also fully candid and honest. She never sugar coated any of the facts, and just as importantly, gave me ALL the information that I needed to feel comfortable about the decisions that we were making. She is extremely thorough in her analysis and detail oriented. I felt empowered and fully understood the process and next steps. After every appointment, I would walk out of the room, feeling like we made the right decisions. Not everything we tried worked out in the beginning, but the decision-making process and information was so clear and upfront, that we were able to pivot as needed. The entire IUI/IVF process can be extremely complicated, so this piece was HUGE. Dr. DeVore always went the extra mile. In December, Dr. DeVore let me know that in Jan 2020, there'd be a new law which meant that some New York companies would need to provide full coverage for IVF treatment. Dr. DeVore did extra research on this, guided me through the process, and even helped me follow up with billing (and insurance) to make sure we had the information needed. She even wrote a personal letter to our insurance company to ensure everything was organized and in order before starting IVF. This was HUGE and such a stress relief as the process can typically feel very overwhelming given the potential costs. I really felt like Dr. DeVore cared. I know she has a busy schedule and tons of patients, but you would never know. Dr. DeVore gave her FULL attention and dedication to me at every appointment. Even if I had questions outside of appointments, she would get back to me right away too! I've never experienced that level of personal care and can't thank her enough!
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
If you're going to see Dr. DeVore, you made the right choice! Best doctor at NYU
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Shannon DeVore made me feel so comfortable throughout the process. I always felt like she listened to me and understood my personal needs. Her recommendations were specific to my personal medical situation as well as my needs and life. She was caring and compassionate every step of the way. She took the time needed to answer all my questions and never rushed through. And, she was extremely thorough with her answers. I wanted to understand EVERY step of the process, every risk, and every potential scenario. Shannon was so patient and not only answered my questions immediately, but also gave me the level of depth that I needed so that I felt fully comfortable. I cannot tell you how much I appreciated Dr. DeVore's care, dedication and personal attention!
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
One of my biggest issues was the timing of ovulation as my cycles varied widely month by month. We started out by monitoring my cycles and doing a trigger shot. The first cycle, we learned that my follicles were not growing big enough by the time I ovulated, so for the next cycle, Shannon gave me Clomid to help with the follicle process. Although my body reacted well to Clomid, the first IUI was unsuccessful. The next month, I tried Clomid again but this time my body had a strange reaction to the medication and I had really bad cramps post ovulation. As a result, Shannon decided to pivot and put me on Letrazole instead. I really appreciated this pivot because I knew that Shannon was listening to me and not pushing me down a path (Clomid) that I wasn't comfortable with. In addition, that next month was Christmas and I already had plans to travel and see my family. She knew this was important to me so rather than doing a timed IUI (and having me cancel my plans), I took Letrazole and had sex normally (using ovulation sticks). When this didn't work, the next month, she suggested we try Letrazole + IUI again and simultaneously prepare to start IVF. She was extra careful and thoughtful about monitoring me during this time as she knew my ovulation could be pretty erratic. 4-5 days after my period, she had me come in for morning monitoring and found out I was surging. She told me right away, and then cleared her calendar so that we could do the IUI that afternoon instead of waiting another day. I probably talked to her 3 times on the phone that day to make the decision to do IUI right then -- and I'm so grateful I did! At the same time, we were also preparing to potentially start IVF. Shannon spent so much time walking us through the process, explaining the medications, and the most cost effective solutions. She mapped out every step and scenario (we had so many questions!!). And then... in a crazy turn of events, the DAY BEFORE we were supposed to start IVF, I found out that I was pregnant! While we never went down the IVF path, I would have felt 100% comfortable if we did. In the first 7 weeks of pregnancy, she monitored me to ensure everything was going smoothly and even was there to show me the first heart beat!
Describe your experience with your nurse at NYU Langone Fertility Center.
The NYU staff was very thorough an organized about calling me with results immediately, booking me for follow up appointments, ensuring our billing was sorted and organizing our insurance paperwork. It was never a problem to get in quickly for morning monitoring (I never waited over 5-10 min). And, they nurses were always friendly --- i felt like we knew each other after 6 months! In addition, we took a 3 hour, in-person course on IVF. I was kicking and screaming going into it because it meant I needed to miss a couple hours of work... but wow, it is so necessary. I highly recommend that everyone take this course before going down the IVF path
Describe your experience with NYU Langone Fertility Center.
At NYU, the staff is very organized and thorough. Billing and insurance with NYU was a breeze (and honestly, it's always been a painpoint for me at other clinics). I felt that the facilities were clean, very well managed, and they ran a really tight operation. I would recommend booking your actual appointments well in advance so that you are organized and can plan accordingly. Secondly, I would recommend going to morning monitoring by 8am as it'll take 2-5 min to get in. At around 8:30 or 9am, it can take 15 - 20 min (which isn't bad, but it's helpful to plan). Lastly, I would do your homework on insurance! NYU is really good about making sure you have the information needed so make sure you listen/learn and follow up so that there are no surprises. The nurses always guided me to check with insurance on specific things (and in fact, called my insurance to confirm on my behalf many times too)
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
Fully covered by insurance except for $25 co-pays each visit (thank goodness!)
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
6
Age 30 - 31
4 IUI
Unexplained
European
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Every time I met with Dr. Fino she was extremely attentive and thorough. She answered all our questions thoroughly with no judgment. She also had clearly reviewed my file thoroughly and had personalized recommendations based on that. We never felt like she was in a rush when we were talking to her. I left my appointments feeling that I was receiving the best care for me.
nurse [at NYU Langone Fertility Center] told us the cheapest medications, where to get them, and to order in small increments so nothing is wasted...For one IUI, I showed up that morning (after having taken the meds and had my trigger shot) to be told by billing that my IUI had not been authorized by my insurance company...had to decide whether to cancel the IUI, or sign a waiver agreeing to pay the thousands of dollars (for a covered procedure) if the insurance company refused to pay.
How was your experience with Elizabeth Fino at NYU Langone Fertility Center?
I felt confident in Dr. Fino's recommendations. It was clear after meeting with her and discussing my course of treatment that she had reviewed my file and her recommendations were based on what was best for me individually. She was never judgmental, and understand the emotional toll that the fertility process has on patients. Would highly recommend her.
What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?
Don't be afraid to ask questions - she will take the time to answer them without judgment.
During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?
Every time I met with Dr. Fino she was extremely attentive and thorough. She answered all our questions thoroughly with no judgment. She also had clearly reviewed my file thoroughly and had personalized recommendations based on that. We never felt like she was in a rush when we were talking to her. I left my appointments feeling that I was receiving the best care for me.
Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.
Unexplained fertility. We didn't have insurance coverage for IVF, so started out with IUIs which were covered. We were about to begin IVF when the clinics were shut down due to coronavirus, but my protocol is the following: FSH-150 & Menopur 75, Ganirelix Acetate, Ovidrel & Lupron.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
Nursing staff is excellent. Compassionate, explain everything well. Since we are self-pay, our IVF nurse told us the cheapest medications, where to get them, and to order in small increments so nothing is wasted.
Describe your experience with NYU Langone Fertility Center.
All the doctors and nurses at the clinic are excellent. The biggest issue I have is that it's extremely hard to get in touch with them. Obviously with such time sensitive matters, this is extremely frustrating.
Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.
IUI covered, but had co-pays for ultrasounds, etc. IVF costs estimated $12,650 for fresh transfer (not including meds $2000-8000, anesthesia $1050, ICSI or PGS, or initial cryopreservation $1500). $4000 for frozen embryo transfer.
Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Highly prefer eSET, but was willing to accept our decision for MET provided we understood the risks (which were well explained).
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
Billing department is disorganized. I received 3 different charts with self-pay costs, and when I spoke to the billing department they didn't seem to really know which was correct. As a self-pay patient, this is a very crucial and stressful aspect. Nursing and authorization department do not communicate well. For one IUI, I showed up that morning (after having taken the meds and had my trigger shot) to be told by billing that my IUI had not been authorized by my insurance company and I had to decide whether to cancel the IUI, or sign a waiver agreeing to pay the thousands of dollars (for a covered procedure) if the insurance company refused to pay.
10
Doctor
Elizabeth Fino
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unknown Success
NPS
10
NPS
10
Age 36 - 40
2 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Lawyer
2nd of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Hodes was so invested in our success...She always gave her honest opinion about what we could expect and what we were up against. She was encouraging without getting us overly encouraged at any given step, since there are so many. But most importantly, my treatment was personalized and so far was wildly more successful than at my first clinic
NYU is top notch in terms of treatment, professionalism and kindness. I was so impressed at how everyone handled themselves at all times, but the real proof was during COVID. Everyone was smiling, positive, and putting themselves on the line for all of the patients. I've never felt more cared for. It was extraordinary. A huge thank you to NYUFC.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
I've covered Dr Hodes thoroughly in my prior responsible, but I'll add one more thing. Our cycle was right as New York was shutting down due to COVID. We had to delay a cycle because my FSH was too high the cycle before. I genuinely believed every time I called Dr Hodes, which was a lot, that she wanted me to get through this cycle every bit as much as i did and to take advantage of the fact my FSH went down. It was truly extraordinary. At her own family's risk, she kept coming and rooting us on. Absolutely exceptional.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
You just made a great decision. Don't worry that you won't see Dr Hodes every visit, she's on top of your treatment, even when she's on vacation, much less if you don't see her. NYU is tops and Dr Hodes is an impressive member of the team. It's worth it.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr Hodes was so invested in our success but without ever crossing the line of unprofessional. She always gave her honest opinion about what we could expect and what we were up against. She was encouraging without getting us overly encouraged at any given step, since there are so many. But most importantly, my treatment was personalized and so far was wildly more successful than at my first clinic, RMA of NY with Dr. Stein. We added clomid to my treatment, didn't do any suppression before my cycle since my body does not react well to birth control, and critically, even though my ultra sound was looking right to trigger, she looked at my last results and determined we needed another day to get better results than with RMA and she was right both times. After getting only 3 eggs at RMA at 34. we got at 35 and an incredible 10 at 39, despite by DOR diagnosis. We were thrilled. Further, given my age, PGS testing was recommended, and Dr. Hodes said her goal for us was 2-3 normal embryos. On my second round, without my frozen eggs (which we saved due to the uncertainty of COVID) we got 2 normals and a mosaic. While we're not done yet, these results were incredible and Dr. Hodes was there every step of the way, encouraging and realistic.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
I answered this question as well in why Dr Hodes was a human, but my treatment was tailored to get much better results than my first egg freeze. We didn't down regulate and instead worked with my natural cycle. This helped a huge amount. We did 300 gonal f in the morning and 150 menopur in the evening and two clomids for the first 5 days. Then we added cetrotide int eh AM and same injections as before in the evening. Even though my US looked like I was ready, Dr Hodes remembered from my egg freeze 4 years ago that we needed to give me an extra day. I'm sure that also made a huge difference in results.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Laura)
Laura was also amazing!!! Since I had my egg freezing training 4 years earlier and we were eager to get going on IVF, Laura did a special class just for me and my husband. She was so kind, honest, and clear about everything. Plus, that's a perfect example of how you really are not a number at NYU. It's a large center, but there is personal care every step of the way, even if you may not be noticing it.
Describe your experience with NYU Langone Fertility Center.
NYU is top notch in terms of treatment, professionalism and kindness. I was so impressed at how everyone handled themselves at all times, but the real proof was during COVID. Everyone was smiling, positive, and putting themselves on the line for all of the patients. I've never felt more cared for. It was extraordinary. A huge thank you to NYUFC.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
Not cheap!! Retrieval, anesthesia, PGS testing...around 20K plus meds
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
I don't think it was something that went wrong, just an unusual situation. My retrieval was very late in the day, and my form said I couldn't eat after midnight. I knew I would literally pass out if that's what I actually did. I can't make it to midafternoon the next day with no food and barely any water. So I called the nurse line and she said I actually could eat that morning, it just had to be 7 hours before the procedure. I'm so glad I called!! I was up and out 30 minutes after the retrieval and felt great, which I'm sure was in no small part to not being famished and faint. I recovered much better from this one than my last, when I couldn't eat before and had a late morning procedure, in fact.
10
Doctor
Brooke Hodes-Wertz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
4 IUI
Unexplained
South Asian
Income $200K - $499K
Investment Banker
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Grifo does a great job about running through the statistical odds of pregnancy success while also maintaining a level of compassion / acted as a quasi therapist during my treatments. He is well respected in the industry and I feel comfortable in his care. ... Dr. grifo was extremely compassionate when we experienced a loss due to ectopic pregnancy as a result of a round of IUI. He was always available if we needed to talk.
This clinic [NYU] has a long history of positive results and while you might not see your doctor for the iui / monitoring process, they have a very well regarded team and I still felt comfortable being in trusted hands. Sometimes you feel like a number while going through the process but I think it’s somewhat a reflection of how busy they are / the number of cases they have seen / they have had a lot of success.
How was your experience with James Grifo at NYU Langone Fertility Center?
Dr. Grifo does a great job about running through the statistical odds of pregnancy success while also maintaining a level of compassion / acted as a quasi therapist during my treatments. He is well respected in the industry and I feel comfortable in his care.
What's one piece of advice would you give a prospective patient of James Grifo at NYU Langone Fertility Center?
Stay organized and don’t be afraid to speak up if you want to try something and ask for his honest opinion on it. While doctors can do their best to give their most educated advice, they are not psychics and part of figuring out which treatment to move forward with is in part a personal choice.
During treatment, were you treated like a number or a human with James Grifo at NYU Langone Fertility Center?
Dr. grifo was extremely compassionate when we experienced a loss due to ectopic pregnancy as a result of a round of IUI. He was always available if we needed to talk. The office itself is run like a very well oiled machine. Morning monitoring makes you feel like a number - but at the same time I am thankful they are efficient and I am in and out of there in the mornings before work.
Describe the protocols James Grifo used in your cycles at NYU Langone Fertility Center and their degree of success.
We have done 4 IUI cycles which included clomid for 5 days, a ovidrel trigger shot and a IUI.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
The nursing staff was always so nice and friendly. Sometimes can be a bit unorganized but only on minor things.
Describe your experience with NYU Langone Fertility Center.
This clinic has a long history of positive results and while you might not see your doctor for the iui / monitoring process, they have a very well regarded team and I still felt comfortable being in trusted hands. Sometimes you feel like a number while going through the process but I think it’s somewhat a reflection of how busy they are / the number of cases they have seen / they have had a lot of success.
Describe the costs associated with your care under James Grifo at NYU Langone Fertility Center.
All IUI costs were covered by insurance
Describe James Grifo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Dr. grifo strongly urges for a single embryo transfer
10
Doctor
James Grifo
NPS
Humanity
1 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
4
NPS
4
Age 34 - 36
2 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Hodes was kind when she had to deliver bad news, but it was hard to get her on the phone. I felt I had to advocate for / educate myself on a lot of the procedures and ways to supplement fertility. ... 1st transfer- natural cycle- did not work. She suggested Receptiva, it was a very mild positive result so then she had me take Lupron, which made me feel extremely depressed and I would never want to take it again. My second transfer was a medicated cycle and was not successful. My next transfer has been put on hold for COVID-19, but we would have tried using baby asprin/blood thinners/mild steroids.
When I wanted to speak to a doctor [at NYU] about COVID-19 instead of calling a nurse copied and pasted a NY Times article that was not relevant. ... Some of the nurses were amazing- kind and informative. Others seemed to have no idea what I was talking about, and one even tried to tell me I didn't know what kind of cycle I was having! Really hit or miss depending on who you get
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr. Hodes was kind when she had to deliver bad news, but it was hard to get her on the phone. I felt I had to advocate for / educate myself on a lot of the procedures and ways to supplement fertility.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
Be prepared that you won't receive a lot of attention.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
It was very difficult to get a hold of Dr. Hodes. Most often, I would get a call from one of the nurses instead. Due to the number of patients they deal with it's very hard to find time.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
1st transfer- natural cycle- did not work. She suggested Receptiva, it was a very mild positive result so then she had me take Lupron, which made me feel extremely depressed and I would never want to take it again. My second transfer was a medicated cycle and was not successful. My next transfer has been put on hold for COVID-19, but we would have tried using baby asprin/blood thinners/mild steroids.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
Some of the nurses were amazing- kind and informative. Others seemed to have no idea what I was talking about, and one even tried to tell me I didn't know what kind of cycle I was having! Really hit or miss depending on who you get.
Describe your experience with NYU Langone Fertility Center.
The clinic is usually clean. They are usually organized, except during the busy times were things can get backed up. New patients coming for morning monitoring should try to arrive at 7am or even a bit before if possible. Once you get to 8am things start to get busy and there can be some bottlenecking.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
I always took a cab so I would arrive by 7am on the dot in order to not have to wait so long that I would be late to work.
What specific things went wrong at NYU Langone Fertility Center?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at NYU Langone Fertility Center.
I have requested callbacks that I never received. When I started a medicated FET cycle I called the clinic to discuss my prescriptions/insurance and a nurse insisted I was doing a natural cycle and did not need the Rx (I did). When I wanted to speak to a doctor about COVID-19 instead of calling a nurse copied and pasted a NY Times article that was not relevant.
4
Doctor
Brooke Hodes-Wertz
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
4
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 35 - 36
3 IUI
Unexplained
European
Income $50K - $99K
Graphic Designer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wertz is blunt, she provides accurate information and explains things clearly, giving me options to choose. I like that. ... Dr. Wertz is direct and clear, she provides options and leaves it up to me to decide. I like it, because with unexplained infertility there is no one answer, no one solution and personal instincts and statistical numbers are the only two things to rely on. I had a polyp removal with Dr. Wertz, she mastered it perfectly. She didn't give me false illusions that this will solve my problem and it didn't.
Human error may always happen and it's normal. I rarely have to wait too long [at NYU], my insurance approval processes and billing is handled well. I had no surprises or miscommunications so far. ... The IVF coordinator I got in touch with is rarely available, never picks up and appears overwhelmed. But the good thing is that all of them have access to information and know what's going on.
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr. Wertz is direct and clear, she provides options and leaves it up to me to decide. I like it, because with unexplained infertility there is no one answer, no one solution and personal instincts and statistical numbers are the only two things to rely on. I had a polyp removal with Dr. Wertz, she mastered it perfectly. She didn't give me false illusions that this will solve my problem and it didn't. I had 3 IUIs and, again, I new the numbers and understood that chances are not very high. Even though I did have hopes, still my heart didn't break when this didn't work. I appreciated doctor's manner and support during this time, it helped me stay strong and avoid emotional rollercoaster.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
Prepare to listen and make decisions. You come to doctor for a solution, not for compassion.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
I, personally, am not very sensitive or sentimental about my infertility and don't expect (and actually dislike) compassion or pity from a medical staff. I like to overcome difficulties with a sense of humor and stay realistic and optimistic. Dr. Wertz is blunt, she provides accurate information and explains things clearly, giving me options to choose. I like that.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
My IVF treatment should start after the pandemic, hopefully, so I have nothing to say on that front. I did 3 IUIs and too Clomid. I responded well to it and had 2-4 eggs each cycle. I decided to cancel 4 egg cycle, even though the doctor didn't insist on cancelling. I didn't want to take the risk.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
I absolutely love Dr. Wertz's assistant Sarnia. She's the best! Organized, on top of everything, just a great person and professional. Otherwise, there're a lot of nurses in a process, sometimes it seems as too much. I can't remember everyone's name and phone and duty. The IVF coordinator I got in touch with is rarely available, never picks up and appears overwhelmed. But the good thing is that all of them have access to information and know what's going on.
Describe your experience with NYU Langone Fertility Center.
I didn't go through full IVF process yet, due to pandemic, but overall it seems to be organized. Human error may always happen and it's normal. I rarely have to wait too long, my insurance approval processes and billing is handled well. I had no surprises or miscommunications so far.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
My insurance covered IUI and I had to pay copays for ultrasound and insemination itself, $50 each. So in total I paid $300 for 3 cycles of IUI. IVF should also be covered, however genetic screening is not covered and will cost me over $4000 (up to 10 embryos, I may get reimbursement if less than 10), plus $300 for each embryo tested in a lab. I also decided to freeze good embryos, for future use, so this will be additional $7000 or more. I won't be surprised if any other charges will come up.
What specific things went wrong at NYU Langone Fertility Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at NYU Langone Fertility Center.
I have thyroid issues and a thyroid test got lost in translation somehow. As we were at the beginning of pandemic at that time, I simply ordered one from Quest Diagnostics near my house, so no big deal. The results were abnormal so I started taking my medication as usual and should be fine by the start of IVF. I consider it's a minor issue.
9
Doctor
Brooke Hodes-Wertz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
NPS
9
NPS
8
Age 33 - 36
1 Egg Freezing (cancer)
Cancer
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Business Executive
Only Doc Seen
IVF With Other Docs
Embryo Freezing With Other Docs (cancer)
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Elizabeth Fino is] non judgmental, encouraging and realistic at same time, intelligent and well informed, no ego and open to both questions and my/my spouse’s own preferences...IVF injectables (follistim and ??) with monitoring (blood tests, ultrasound, in office visits) followed by egg retrieval. Had very good egg response but poor maturation. Unclear if this was due to egg quality or other factor.
[NYU Langone Fertility Center] Clinic is familiar with high risk patients and unusual circumstances. Communication with office staff can be very inconsistent - sometimes quick and other times have to call repeatedly...10k out of pocket for treatment plus costs of office visits and monitoring, which were covered by insurance. Clinic gave significant discount and some free pharmaceuticals since IVF was for preservation
How was your experience with Elizabeth Fino at NYU Langone Fertility Center?
Available, intelligent, non judgmental, encouraging and realistic at same time, intelligent and well informed, no ego and open to both questions and my/my spouse’s own preferences. Strongly recommend.
What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?
Communication with support staff (billing, etc) can be challenging. Be proactive about getting the information you need and let Dr Fino know if you need help or are running into issues.
During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?
Dr Fino and staff were very flexible in accommodating quickly scheduling around cancer treatment timeline, realistic and compassionate communication, detailed explanations.
Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.
IVF injectables (follistim and ??) with monitoring (blood tests, ultrasound, in office visits) followed by egg retrieval. Had very good egg response but poor maturation. Unclear if this was due to egg quality or other factor. Was slated to begin second cycle but had to cancel due to a separate, unplanned surgery.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Donna)
Donna was amazing, other nursing staff were generally very compassionate and capable also, office/billing less so.
Describe your experience with NYU Langone Fertility Center.
Clinic is familiar with high risk patients and unusual circumstances. Communication with office staff can be very inconsistent - sometimes quick and other times have to call repeatedly. Billing was very challenging and errors caused months of headaches and ultimately the person was fired. Be proactive about getting the information you need and ask your doctors for help If you need.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Quick and courteous
Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.
10k out of pocket for treatment plus costs of office visits and monitoring, which were covered by insurance. Clinic gave significant discount and some free pharmaceuticals since IVF was for preservation before cancer treatment.
What specific things went wrong at NYU Langone Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at NYU Langone Fertility Center.
Billing person said she submitted to insurance but had not.
9
Doctor
Elizabeth Fino
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 35 - 36
3 IUI
1 IVF
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Devore is one of the most thoughtful and kind doctors and people I've ever met. After losing our daughter at 2 days old (born full term), my husband and I suffered infertility for over a year caused by complications at delivery. Upon meeting us, Dr. Devore was well read on our case and immediately empathetic and sensitive to the many emotions we were feeling. She continued to be this amazing throughout the course of our treatment. We've met many doctors but none as special as her.
The nursing staff [at NYU Langone Fertility Center] was excellent. They were friendly and made me feel comfortable. They also helped provide hope on days that I wasn't feeling too positive. I would never have to question what my IVF dosage would be because they'd call as soon as they received my bloodwork...The clinic is clean, organized, friendly, empathetic, knowledgeable and flexible. They were also very responsive and easy to get a hold of. If I could not see Dr. Devore, the other attending doctor was always up to speed on my situation.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
My husband and I tragically lost our daughter who was born full term at 2 days old. I then suffered complications caused by placenta accreta which caused infertility for almost 2 years. Upon meeting Dr. DeVore, she was incredibly empathetic, kind, sensitive and she developed a plan of action. The thought of more surgeries or beginning fertility treatments after our loss was incomprehensible to me. But Dr. DeVore helped me through it both physically and emotionally. I had two hysteroscopys to remove scar tissue and then we began fertility pills and IUI. We ultimately decided to do IVF and Dr. DeVore was amazing and kept us informed and comfortable every step of the way. We now have many healthy embroys and have decided to use a gestational carrier due to health concerns for me to carry another pregnancy. We believe we will have healthy children and we don't think that would have been possible without Dr. DeVore. She has become one of the most special people in our lives.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Trust her because she cares and has put a lot of thought into her plans.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore is one of the most thoughtful and kind doctors and people I've ever met. After losing our daughter at 2 days old (born full term), my husband and I suffered infertility for over a year caused by complications at delivery. Upon meeting us, Dr. Devore was well read on our case and immediately empathetic and sensitive to the many emotions we were feeling. She continued to be this amazing throughout the course of our treatment. We've met many doctors but none as special as her.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Dr. Devore monitored me very closely and often had me come in more than normal just to make sure my blood/hormone levels and ultrasounds were on track. She made adjustments when necessary. The biggest concern was getting my lining thicker so each month she would try a different method so that she had 'data points.' It also gave her a good idea of what my dosages should be for IVF.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
The nursing staff was excellent. They were friendly and made me feel comfortable. They also helped provide hope on days that I wasn't feeling too positive. I would never have to question what my IVF dosage would be because they'd call as soon as they received my bloodwork.
Describe your experience with NYU Langone Fertility Center.
The clinic is clean, organized, friendly, empathetic, knowledgeable and flexible. They were also very responsive and easy to get a hold of. If I could not see Dr. Devore, the other attending doctor was always up to speed on my situation.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
9
Age 31 - 32
1 IUI
Anovulation
Endometriosis
PCOS
Recurrent Pregnancy Loss
Income $200K - $499K
Consultant
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
If you want a doctor who will personalize your care, think outside the box, and truly support you through this process...When I was her patient, I felt like I was receiving the highest quality care with the best possible bedside manner. I fully trust her and would highly recommend anyone I know to her. She advocated for me, consulted other doctors when necessary, and really thought outside the box to try and help us be successful. Everyone deserves a doctor like Dr. DeVore.
Pros [at NYU Langone Fertility Center]: great Drs like Dr. Devore and Dr. Fino; because it's smaller than other practices you have a higher likelihood of being able to see your doctor more regularly than other clinics. Cons: nurses can lack empathy, in part because they are so busy...IUI, MRI (adenomyosis), Receptiva (endometriosis)...cannot recommend Dr. DeVore highly enough. Dr. DeVore has ruined me for other doctors - she is smart, thoughtful, detailed, and incredibly caring. At each step of our journey together, I felt like I had a partner in her who was thinking about my case as much as I was - she never made me feel rushed, she answered (and anticipated) my questions and concerns, and made sure I understood all of the details - because she knew it would help put my mind at ease. If you want a doctor who will personalize your care, think outside the box, and truly support you through this process - Dr. DeVore is it!
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore was my doctor through one of my IUI cycles. When I was her patient, I felt like I was receiving the highest quality care with the best possible bedside manner. I fully trust her and would highly recommend anyone I know to her. She advocated for me, consulted other doctors when necessary, and really thought outside the box to try and help us be successful. Everyone deserves a doctor like Dr. DeVore.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Even if you think you've explored all of the options - go see her. She'll surprise you with her ability and interest in looking at your case from all sides and with open mind, an honest opinion, and research to back it up. Really - she's wonderful.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
I cannot recommend Dr. DeVore highly enough. Dr. DeVore has ruined me for other doctors - she is smart, thoughtful, detailed, and incredibly caring. At each step of our journey together, I felt like I had a partner in her who was thinking about my case as much as I was - she never made me feel rushed, she answered (and anticipated) my questions and concerns, and made sure I understood all of the details - because she knew it would help put my mind at ease. If you want a doctor who will personalize your care, think outside the box, and truly support you through this process - Dr. DeVore is it!
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
IUI, MRI (adenomyosis), Receptiva (endometriosis)
Describe your experience with NYU Langone Fertility Center.
Pros: great Drs like Dr. Devore and Dr. Fino; because it's smaller than other practices you have a higher likelihood of being able to see your doctor more regularly than other clinics. Cons: nurses can lack empathy, in part because they are so busy.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
We haven't done IVF with Dr. DeVore
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 36
1 Egg Freezing
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. DeVore was amazing. This was a very hard process for me emotionally and she was always there for me...egg freezing was very personal and something I didn’t necessarily want to do. Dr. Devore was very compassionate during my journey. I had a lot of concerns both with my intended results and costs as I was paying out of pocket. Dr. DeVore listened to all of my concerns as well as my extensive list of questions that seemed to get longer every day...
NYU seems like a well oiled machine. There are longer waits the later in the morning you go. I would recommend early appointments. I felt it was easier/ more convenient to get information over the phone...There are a lot of women going through this, which means there are a lot of nurses. Some are better than others. Some treat you like a number vs. a human...whenever I called or had questions I was reassured by whoever called me back - and I called very often. Sometimes it was hard to get through though...
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
I had my surgery 2 hours ago and already recommended Dr. DeVore to one of my best friends. For me, egg freezing was very personal and something I didn’t necessarily want to do. Dr. Devore was very compassionate during my journey. I had a lot of concerns both with my intended results and costs as I was paying out of pocket. Dr. DeVore listened to all of my concerns as well as my extensive list of questions that seemed to get longer every day. I couldn’t imagine doing this without her.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
It is a little overwhelming to see how many woman are going through fertility treatments. At times during morning monitoring, it is hard not to feel like just a number. But Dr. DeVore was amazing. This was a very hard process for me emotionally and she was always there for me. I talked to her often on the phone and she did her best to make herself available when I had appointments.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
There are a lot of women going through this, which means there are a lot of nurses. Some are better than others. Some treat you like a number vs. a human. But all that mattered to me was that Dr. DeVore didn’t. For the most part, whenever I called or had questions I was reassured by whoever called me back - and I called very often. Sometimes it was hard to get through though.
Describe your experience with NYU Langone Fertility Center.
NYU seems like a well oiled machine. There are longer waits the later in the morning you go. I would recommend early appointments. I felt it was easier/ more convenient to get information over the phone. They also have an app that isn’t necessarily the most helpful- I could never see the messages that were sent to me on the app and would have to log in on my laptop.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I paid all out of pocket. The procedure was 9200 and my medications cost about 5000. Anesthesia was 1050. The initial consult was 550 + 450 for a telemedicine call.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
European
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My injection protocol did not change too much over the course of my cycle; my body responded just as Dr. DeVore had predicted and we were able to retrieve 12 eggs on the 13th day...She was very focused, articulate and compassionate in our in-person interactions. In addition to her medical pedigree and level of consummate care, I thought she was refreshingly honest and very positive and encouraging. It was a joy to work with her and her team at NYU.
At NYU, your first cycle is currently $9200 which includes the first year of cryostorage (billed at $1000/yr thereafter). Eggs are retrieved and stored onsite; they never leave the building unless you file paperwork for an elective transfer...As a patient, even if you are working with an excellent provider, you must be an advocate for yourself to ensure you are not lost in the shuffle. You will meet and speak with so many nurses, administrative professionals, billing representatives et. al. along the way and there is a bound to be at least one individual whose communication style does not align with yours or who seems a bit stressed or rushed that day. Know that you are in control and that you can always call the Main Office number to request a nurse or admin callback. Whenever I asked for clarification
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore was the second endocrinologist whom I interviewed for an elective egg freezing cycle as a single woman. I wanted to take the time to research and to vet my options before embarking on an emotional and physically challenging process with a significant financial investment attached. I liked her immediately and I found her to be very grounded, refreshing and reassuring. We discussed NYU's clinical success rate of autologous live births (resulting from the donor's own eggs) and the pros and cons of other practices. She outlined the process, expectations and next steps for me with great efficiency and clarity and she fully introduced me to her Patient Coordinator and billing team for separate consultations onsite before I left so I had enough information in hand to commit to the practice. I also appreciated that Dr. DeVore is approximately my age and, as such, I felt that I was confiding in a peer who never talked down to me nor judged me. I felt such warmth and presence from her. As a patient, I felt that I had an empathetic cheerleader who was encouraging me while also expertly piloting my medical journey. On our first consultation, she accurately predicted the number of eggs which were ultimately retrieved. When I saw her for 2 of my 5 morning monitoring sessions, she was spot on with her predictions for my prescription adjustments and the days I would ultimately wind up administering my trigger shots and scheduling retrieval. Dr. DeVore continuously managed my expectations. As with any busy clinic, NYU has its share of administrative hiccups. For one of my morning monitoring sessions, the RN accidentally released me after taking bloodwork but before Dr. DeVore was able to see me for my scheduled ultrasound. By the time I had exited the elevator and was standing outside on the sidewalk , Dr. DeVore called me personally to profusely apologize for the miscommunication and to ask if I was able to pop upstairs again to meet with her. It was not a major grievance to me at all, but I appreciated that she accepted accountability and graciously apologized again in person, admitting that it was NYU's fault and not on me as the patient. Dr. DeVore is a class act!
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Meet with her. You will really love her, and I hope you too benefit from her level of care, expertise and compassion.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is a dream. She was very focused, articulate and compassionate in our in-person interactions. In addition to her medical pedigree and level of consummate care, I thought she was refreshingly honest and very positive and encouraging. It was a joy to work with her and her team at NYU.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
I had a pretty straightforward stims process: 300IU Follistim and 150IU Menopur daily before Ganirelix was introduced followed by Ovidrel and Lupron for the triggers. My cycle spanned 13 days which included 6 blood draws, 4 ultrasounds and a COVID-19 nasal swab test which is mandatory for all NYU procedures requiring anesthesia. My injection protocol did not change too much over the course of my cycle; my body responded just as Dr. DeVore had predicted and we were able to retrieve 12 eggs on the 13th day.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Kimown Peters, Patient Coordinator)
I elected to freeze my eggs during the COVID-19 quarantine in NYC which was a naturally inconvenient (and perhaps anxiety-riddled) time for all involved. This added in some complications to the process i.e. morning monitoring sessions were scheduled (not drop-in); partners and escorts were prohibited from waiting rooms; patients were required to complete COVID-19 nasal swab tests within 5 days of surgery; and patient orientation was a WebEx webinar in lieu of an in-person forum. In spite of these complications, I really enjoyed the entire NYU Langone team including Kimown Peters, my Patient Coordinator; Haley Penny, the Health Educator and licensed social worker who led a socially distant virtual patient orientation (in lieu of a more intimate and traditional in-person orientation); Jean-Ann McKiernan, the RN who explained trigger shots to me; and Taylor and Alyssa, two of the RNs at the main East side location who administered expert and personable care.
Describe your experience with NYU Langone Fertility Center.
Off all of the fertility centers located in NYC, NYU Langone has the longest history and thus some of the best longitudinal data and success rates. On the recommendation of my friends who have also relied on assisted reproductive technology, I took my time to thoroughly research, vet and interview multiple practitioners and clinics. An acquaintance recommended NYU Langone to me because, like me, she went through an elective egg freezing process as a single woman (years before she met her now-husband). I appreciated that she had a positive experience as a single woman navigating the process. It may be important to note that NYU practices a "doctor of the day" rotation when it comes to morning monitoring and to surgical procedures. Dr. Devore oversaw my medical protocol and she reviewed my results daily but I met with her in person 3 times (1 consultation, 2 ultrasounds). NYU has 8 doctors on staff and I met 3 others across the NoMad satellite and East side main locations. I enjoyed all 4 of the doctors whom I met and I always felt that I was receiving expert care. NYU is a bit of a beast. As a patient, even if you are working with an excellent provider, you must be an advocate for yourself to ensure you are not lost in the shuffle. You will meet and speak with so many nurses, administrative professionals, billing representatives et. al. along the way and there is a bound to be at least one individual whose communication style does not align with yours or who seems a bit stressed or rushed that day. Know that you are in control and that you can always call the Main Office number to request a nurse or admin callback. Whenever I asked for clarification or more help, someone always passed the message along and I received a prompt callback. You are already so brave for going through this process...don't be ashamed to be assertive, too!
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
Under my Aetna insurance, I was largely a self-pay patient. Insurance helped to defray my initial consultation ($50 specialist copay) and bloodwork costs but the cycle, anesthesia administration and prescriptions were 100% out-of-pocket. At NYU, your first cycle is currently $9200 which includes the first year of cryostorage (billed at $1000/yr thereafter). Eggs are retrieved and stored onsite; they never leave the building unless you file paperwork for an elective transfer. Anesthesia is an additional $1050, billed separately. I applied for a ReUnite Assist discount (a simple online application) and I received a 20% discount off Follistim and Ganirelix within 24 hours. Even then, out-of-pocket, my prescriptions amounted to nearly $5700. All in, factoring some additional copays to other doctors and fees for elective genetic carrier screening testing, my total investment has been $16k+ before the cost of annual cryostorage and (perhaps) eventual IVF is factored in. It has been a significant financial investment but I am happy with the outcome and the level of care administered.
What specific things went wrong at NYU Langone Fertility Center?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
(See my above notes...I think that admin mistakes are bound to happen at a clinic of this size, but they never detrimentally impacted my treatment.)
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 34
1 IUI
Unexplained
European
Income $500K+
Business Executive
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We agreed to undergo 3 IUI cycles [with Dr. DeVore] and then IVF if IUI's were not successful...treated me as a human during the entire duration of my treatment. She spent time to ensure she understands the problems we faced and she explained to us all the next steps required to proceed with IUI treatments...She took time to answer all our questions in detail, followed up with us when clarity was needed on test results and most importantly helped us get pregnant within the first IUI cycle. Her ovulation induction nurse Carol was great as well. She performed the IUI and has great bedside manners.
the clinic [NYU Langone Fertility Center] is well located in NYC. The Fertility center on 5th FL is spacious, clean and well run by administrators and nurses. The facility on the west side is also new, modern and well organized and run by support staff. Both facilities were clean and I felt well taken care of during my visits and treatment...team of coordinators and nurses were also very transparent and kept us informed all the time about testing results, upcoming meetings and follow-ups
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore is a caring and excellent professional. She took time to answer all our questions in detail, followed up with us when clarity was needed on test results and most importantly helped us get pregnant within the first IUI cycle. Her ovulation induction nurse Carol was great as well. She performed the IUI and has great bedside manners. Dr. Devore's assistant Christine is also great. she was very receptive and promptly answered all our questions. When we had questions for the doctor she would quickly convey the message to the doctor and we'd receive a call back shortly from the team with an answer. The NYU langone Fertility center staff was also great. everyone was courteous and prompt. I never had to wait more than 5 minutes to be seen. Overall we had a great experience and we'd go back to Dr. Devore and her team to help us conceive again. Highly recommend them to anyone having difficulty getting pregnant.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
understand the procedure recommended, the medication prescribed and ask lots of questions if additional clarity is required.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore treated me as a human during the entire duration of my treatment. She spent time to ensure she understands the problems we faced and she explained to us all the next steps required to proceed with IUI treatments. She recommended we undergo 3 IUI treatments and then IVF is IUI unsuccessful.Her team of coordinators and nurses were also very transparent and kept us informed all the time about testing results, upcoming meetings and follow-ups
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
We agreed to undergo 3 IUI cycles and then IVF if IUI's were not successful. We prepared for and got through the first IUI cycle and 2 weeks later I found out I was pregnant. As soon as I tested positive I went to the office to get a blood test confirmation. The team also measured my HCG level. A week later I went for another blood test and my HCG level was measured again. The 2 weeks later I was scheduled for the first ultrasound at 6 weeks and 5 days. we heard the heartbeat and saw our baby for the very first time. Dr. Devore confirmed all my measurement look great and she recommended a list of OB's to start seeing for the rest of my pregnancy and delivery
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Carol)
Carol and the entire team were great, receptive and great communicators.
Describe your experience with NYU Langone Fertility Center.
the clinic is well located in NYC. The Fertility center on 5th FL is spacious, clean and well run by administrators and nurses. The facility on the west side is also new, modern and well organized and run by support staff. Both facilities were clean and I felt well taken care of during my visits and treatment.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
doctor's fees, ultrasound fees, blood test fees and facility fees
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
a day before the IUI we went in for an ultrasound to ensure I was ready. the nurse/doctor who performed the ultrasound told me I am ready for the procedure the next day. A few hours later Dr. Devore called to clarify that I was not ready and that we'll need to take hormones one more day and then come back for an ultrasound to confirm readiness.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 40
1 IUI
Diminished Ovarian Reserve
European
Latinx
Income $100K - $199K
Consultant
2nd of 3 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My treatment [with Dr. Devore] was an IUI with Clomid. I previously completed an IVF cycle at another clinic where I was on the maximum dose of meds. I was a poor responder with only one egg retrieved...Dr. Devore suggested we try the IUI and Clomid because poor responders can sometimes do well with a lighter protocol. That was the case for me and I’m currently 10 and a half weeks pregnant thanks to Dr. Devore’s guidance.
I really appreciated how experienced and patient the nurses were at NYU. They took time to answer questions without making me feel rushed or silly for asking them. When I had concerns or was nervous about something, they helped me be less cowries. I also received calls back quickly. I did not have this experience at the fertility clinic where I was a patient. The nurse who did my IUI has 25 years of experience and I’m sure that contributed to the success of the procedure!
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
After a frustrating experience with another fertility clinic, we are very lucky that we found Dr. Devore. She took the time to listen to my past experiences and evaluated what would be best for my goals based on past fertility treatments. She took time to think through all options rather than prescribing one of the standard IVF protocols. I really appreciate that she took time to call me with updates and to explain processes.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore takes the time to evaluate your individual needs and is very thoughtful about what protocol would be best for your situation. She took time to look at my medical records and history closely and was very collaborative about determining next steps together.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
My treatment was an IUI with Clomid. I previously completed an IVF cycle at another clinic where I was on the maximum dose of meds. I was a poor responder with only one egg retrieved. That egg made it to six days, but was a poor quality blastocyst. In the month I was planning to wait before another IVF cycle, Dr. Devore suggested we try the IUI and Clomid because poor responders can sometimes do well with a lighter protocol. That was the case for me and I’m currently 10 and a half weeks pregnant thanks to Dr. Devore’s guidance.
Describe your experience with the nursing staff at NYU Langone Fertility Center.
I really appreciated how experienced and patient the nurses were at NYU. They took time to answer questions without making me feel rushed or silly for asking them. When I had concerns or was nervous about something, they helped me be less cowries. I also received calls back quickly. I did not have this experience at the fertility clinic where I was a patient. The nurse who did my IUI has 25 years of experience and I’m sure that contributed to the success of the procedure!
Describe your experience with NYU Langone Fertility Center.
The team at NYU is collaborative and professional. The front desk staff always made me feel welcomed and supported. I think the value is good for the service compared to other clinics of a similar level.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I had to pay out of pocket for my IUI and the associated monitoring. It was about $3,000 combined. I believe the IUI alone was $500.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 43
Tubal Blockage
Black or African-American
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Brooke Hodes-Wertz] was nonjudgmental when I shared some things with her. She is truly a total package of knowledge, honesty and warm spirit...She was very honest with me given my age and findings, but she was extremely encouraging and compassionate. At one point, I got a little emotional and she stopped the consultation to ask what was coming up for me at that very moment and when I explained why I was emotional, she gave me very inspiring and encouraging words
She [medical secretary] called me the day after I requested an appointment and spoke with me for over an hour to give me information, answer any and all questions and just truly taking the time to put me at ease. I felt like I knew her forever. It was definitely the great start that I needed. She even took the time to check up on me before my appointment just to make sure I was ok. Next is Ydelis Santana, Senior Medical Assistant. On the day of my meeting with Dr. Hodes-Wertz, I also had to do a basic exam and have more blood drawn. She could tell I was nervous during my exam. Without me saying a word to her, she began giving me kind words and calming me down. I definitely appreciated her compassion in that moment. Then Kimown Peters, Coordinator. Like, Sarnia, by the end of our time together in
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr. Hodes-Wertz was truly amazing. First and foremost, she is extremely personable. She genuinely took an interest in me before even starting the reason for the visit. Once the appointment started, she was extremely communicative and thorough about test results and how to proceed. She was very thorough in what she felt are my best options. She was very honest about everything given my age and findings while being extremely optimistic. She was also very kind and compassionate. When I became emotional at one point, she stopped the consultation to ask me what was coming up for me in that moment and when I explained, she gave me very inspiring and encouraging words. She definitely renewed my faith in becoming mother. She is truly the total package of knowledge, honesty and heart.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
Just relax because you'll be in great hands with Dr. Hodes-Wertz and her entire staff.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
It was my first meeting with Dr. Hodes-Wertz and I must say she was amazing. She was very honest with me given my age and findings, but she was extremely encouraging and compassionate. At one point, I got a little emotional and she stopped the consultation to ask what was coming up for me at that very moment and when I explained why I was emotional, she gave me very inspiring and encouraging words. And I super appreciate that she was nonjudgmental when I shared some things with her. She is truly a total package of knowledge, honesty and warm spirit.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
This was only my first meeting with Dr. Hodes-Wertz to go over the results of my blood work and how to proceed. No treatment strategies or protocols have been administered at this time.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Sarnia Skippings and Kimown Peters)
I can't say enough amazing things about Dr. Hodes-Wertz entire staff. From the receptionists to the nurses; EVERYONE is amazing!! Firstly, Sarnia Skippings, Dr. Hodes-Wertz's Sr. Medical Secretary...such an angel. She was my first point of contact. She called me the day after I requested an appointment and spoke with me for over an hour to give me information, answer any and all questions and just truly taking the time to put me at ease. I felt like I knew her forever. It was definitely the great start that I needed. She even took the time to check up on me before my appointment just to make sure I was ok. Next is Ydelis Santana, Senior Medical Assistant. On the day of my meeting with Dr. Hodes-Wertz, I also had to do a basic exam and have more blood drawn. She could tell I was nervous during my exam. Without me saying a word to her, she began giving me kind words and calming me down. I definitely appreciated her compassion in that moment. Then Kimown Peters, Coordinator. Like, Sarnia, by the end of our time together in office after my meeting with Dr. Hodes-Wertz, I felt like I knew her forever. She was extremely kind and compassionate. I especially appreciated the laughs that we shared. She gave me a lot of information on the what to expect with the next steps and didn't make me feel pressured to make any on the spot decisions. She and Sarnia have a very keen knack for making you feel very welcomed and at ease. I came encounter with other staff members that I, unfortunately, forgot their names or didn't get their names, but every single person in Dr. Hodes-Wertz's office truly makes for a Dream Team staff.
Describe your experience with NYU Langone Fertility Center.
I honestly can't think of any weaknesses. Dr. Hodes-Wertz and her staff are thorough communicators and very kind. The clinic is extremely top knotch from the space to the cleanliness to the equipment. Even the waiting area was set up for social distancing with clear markings on where to sit and not to sit. Before you can even go into the waiting area, they take your temperature with a forehead thermometer to ensure there are no fevers. Both my initial blood work appointment and my actual appointment with Dr. Hodes-Wertz were prompt; no waiting. To date, from the start, my experience has been stellar.
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
Anyone knows that fertility treatment is expensive. There is just no way around it. So I'm not surprised by the list of costs that were outlined for me. Given I have friends who have gone through this or similar, I walked in knowing what to expect.
10
Doctor
Brooke Hodes-Wertz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 40
2 IVF
Unexplained
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Blakemore is amazing! She is compassionate, detailed oriented, keeps me updated every step of the way. We discussed realistically what our goals are and made plans accordingly. I never felt lost and always knew she had a plan two steps ahead...Dr. Blakemore and her nurse made an effort to come in early to do my morning monitoring at the NoMad office...Selective single embryo transfer, we transferred day 5 PGS tested embryo
NYU is a very busy center. They are efficient but wait times at the main center can be long in the morning. All the major procedures take place at the main facility. The staff is well coordinated and experienced. I did most of my monitoring at their NoMad office during the week and found it to be much easier. The billing office is a little challenging to get a hold off... it is also an experience facility that is outcome driven and excellent at what they do
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is amazing! She is compassionate, detailed oriented, keeps me updated every step of the way. We discussed realistically what our goals are and made plans accordingly. I never felt lost and always knew she had a plan two steps ahead. IVF is not an easy process, full of ups and downs. Somethings are just not within anyone's control, Dr. Blakemore made the process that much easier for us. I am a physician who works very early morning hours, Dr. Blakemore and her nurse made an effort to come in early to do my morning monitoring at the NoMad office. That helped me tremendously, it allowed me to get to the hospital on time and take care of my own patients.
What's one piece of advice would you give a prospective patient of Jennifer Blakemore at NYU Langone Fertility Center?
Trust her, be realistically about your goals, and be patient. IVF is difficult road with many ups and down.
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
NYU is a busy facility that can be overwhelming. The upside is, it is also an experience facility that is outcome driven and excellent at what they do. I got recommendation from a friend that works at the center for Dr. Blakemore. I actually transferred care from another provider in the same practice in the middle of a retrieval process because I felt like I was getting lost in the process. The best decision I have made!
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
We would like to have 2 kids, so we did multiple rounds of egg retrievals to have couple of PGS tested embryos to account for rate of success with each transfer. While we got a fair number of eggs each round, not many made it day 5, and even less made it through genetic testing.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Shenetta Walker)
We are so thankful for have met Shenetta! She is organized, she came in early to do my blood work for all of my monitoring sessions. She had everything setup before I got there at 6:30am. If I had any question, I knew I could email her and she would get back to me with answers or connect me with the right person.
Describe your experience with NYU Langone Fertility Center.
NYU is a very busy center. They are efficient but wait times at the main center can be long in the morning. All the major procedures take place at the main facility. The staff is well coordinated and experienced. I did most of my monitoring at their NoMad office during the week and found it to be much easier. The billing office is a little challenging to get a hold off.
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
It was mostly covered by insurance. Out of pocket included storage, genetic testing, and meds.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Selective single embryo transfer, we transferred day 5 PGS tested embryo.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
2 IUI
1 IVF
1 Embryo Freezing
Male Factor
South Asian
Middle Eastern
Income $500K+
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. DeVore is incredibly empathetic. She treated me always like I was extremely important, my concerns were always valid and there was no question too simple or complicated that she wouldn’t answer...impressively intelligent and knowledgeable. She clearly is up to date on the gold standards with regard to REI and all the most up to date treatments and recommendations...told me very honestly that she would recommend IVF rather than try IUI several more times as she was confident that would yield us better results....
All of the staff [at NYU Langone Fertility Center] were excellent. They clearly know they work in a field where patients are anxious, stressed and emotional. They all show compassion and understanding that this is a difficult time to navigate...The offices are also open 7 days a week. The offices also have an operating room on site so that travel to multiple sites is never required...ease at which to obtain appointments - flexibility for those who need it for work
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore was incredible to work with. Approaching infertility for any reason is a stressful and emotional experience. She always made me feel as though she would be with me every step of the way and would always be honest with her recommendations and thoughts. I would recommend her (and already have) to any patient looking for the perfect doctor to help navigate through the intricacies of infertility. I never once felt as though I would be left alone to figure anything out. She was fantastic and I am forever grateful.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Make the appointment!!!!! You will not regret it.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is incredibly empathetic. She treated me always like I was extremely important, my concerns were always valid and there was no question too simple or complicated that she wouldn’t answer. She is compassionate and genuinely caring - two rare findings in elite and highly intelligent doctors.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Dr. DeVore is impressively intelligent and knowledgeable. She clearly is up to date on the gold standards with regard to REI and all the most up to date treatments and recommendations. We tried IUI twice - once with natural cycle and the second time with ovulation induction to help increase the number of follicles and increase the chances of fertilization. She then told me very honestly that she would recommend IVF rather than try IUI several more times as she was confident that would yield us better results. She was absolutely right and asked me when we would want to get started - she then ensured that all of my appointments, medications and plans were set far in advance as my schedule is complicated.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Alyssa )
All of the staff were excellent. They clearly know they work in a field where patients are anxious, stressed and emotional. They all show compassion and understanding that this is a difficult time to navigate.
Describe your experience with NYU Langone Fertility Center.
Strengths: ease at which to obtain appointments - flexibility for those who need it for work. The offices are also open 7 days a week. The offices also have an operating room on site so that travel to multiple sites is never required. Weaknesses: nothing really that I can point out.
Describe your experience with your monitoring appointments at NYU Langone Fertility Center.
Well-oiled machine - even during the stressful time of COVID
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I have pretty good coverage with my job - however PGS isn’t covered and the medications generally aren’t fully covered but I got information from the office for other pharmacies that offer major discounts. We probably spent ~10,000 dollars total.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
She will always work with you to meet your needs and goals. She will also give honest advice about results and risks.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
9
Age 39
1 IVF
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Sales Representative
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
[Dr. DeVore] does a good job of balancing giving you information you need but not overloading you with every detail. At a large clinic like NYU, she is available, and would always call me back in a timely manner and give me the time I needed to feel comfortable with our conversations...If you want to see Dr. DeVore more often, be willing to go to the West Side location when she is there--it is also a lot smaller, which is awesome--I was able to see Dr. DeVore for a lot of my monitoring visits by being flexible on location and asking the scheduling nurse where she would be.
NYU is a big clinic, so you need to be ready to advocate yourself and be organized. It can be confusing at first to figure out how everything works and who initiates things, so be prepared to call your Patient Care Coordinator until you get the answers you need. If you want your hand held through everything this might not be the place for you...Your RE is unlikely to be the one doing your procedures (egg retrieval, transfer) unless you are lucky enough to have then on the day they are doing procedures...[nurses] are always friendly and compassionate, and will answer your questions when they call with updates/details.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is a wonderful doctor. Throughout my treatment with her I have felt like I was getting great care. She does a good job of balancing giving you information you need but not overloading you with every detail. At a large clinic like NYU, she is available, and would always call me back in a timely manner and give me the time I needed to feel comfortable with our conversations. Additionally, it is possible to see her more often as her nurses do a great job of telling you where she will be for monitoring visits so you can adjust your location (East Side or West Side) which I really appreciated!
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
If you want to see Dr. DeVore more often, be willing to go to the West Side location when she is there--it is also a lot smaller, which is awesome--I was able to see Dr. DeVore for a lot of my monitoring visits by being flexible on location and asking the scheduling nurse where she would be.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. Devore really cares about her patients. She is available despite being in a large clinic, and always takes the time needed to make you feel comfortable with the path forward.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
Clomid, Gonal-F, Menopur, Cetrotide, Dual trigger
Describe your experience with the nursing staff at NYU Langone Fertility Center.
I LOVE the nurses at NYU Fertility. They are always friendly and compassionate, and will answer your questions when they call with updates/details. The nurses on the 6th floor for retrievals/transfer are awesome and always made me feel at ease.
Describe your experience with NYU Langone Fertility Center.
NYU is a big clinic, so you need to be ready to advocate yourself and be organized. It can be confusing at first to figure out how everything works and who initiates things, so be prepared to call your Patient Care Coordinator until you get the answers you need. If you want your hand held through everything this might not be the place for you. The East Side location is huge and a bit more impersonal. If you want a smaller feel I highly recommend going to the West Side for morning monitoring--it is a smaller and more intimate office and you will see your RE if you go on the days that they are there. Your RE is unlikely to be the one doing your procedures (egg retrieval, transfer) unless you are lucky enough to have then on the day they are doing procedures. I still felt really comfortable with the doctors I did have for these procedures, but it is something to be aware of. This is when having the consistency of the nurses is helpful.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
I was lucky enough to have insurance coverage through my employer.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
With PGT-A testing a single embryo transfer is the recommended approach.
What specific things went wrong at NYU Langone Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at NYU Langone Fertility Center.
There was a little confusing over being able to do a retrieval after the holiday shutdown. I was initially told yes, but when they went to schedule me they were already booked and then I was told that I couldn't do a retrieval--I think some of this was a side-effect of Covid-19 and people trying to get in cycles as they said they had never had to put a limit on the number of people doing retrievals before, but it was still a very frustrating experience.
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
7
NPS
2
Age 38
3 IUI
2 IVF
Diminished Ovarian Reserve
European
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
Dr. Hodes was not overly gushy, but I felt like she cared about my prognosis. She answered questions when I had them, and made sure to follow up if something was awry...I rarely saw her, but she seemed to see my progress regardless if I was there or not...My first IUI cycle was with Clomid, but my lining was thin by the time of the procedure and it resulted in a chemical pregnancy. The next IUI cycle she changed the medication to Letrozole, and the lining was better
Each individual [NYU Langone Fertility Center] (nurses and coordinators) was nice, but it was often not clear to me who to reach out to about what. From my perspective as a patient, care was not coordinated very well...The bare minimum a self-pay IVF cycle with genetic testing would be $18,815, not including medication...But a huge, HUGE down side of this organization is the billing department. I had insurance for my IUIs, and my first IVF cycle (well, 1.5 IVF cycle) I was self-pay. The clinic kept billing my insurance with incorrect codes
How was your experience with Brooke Hodes-Wertz at NYU Langone Fertility Center?
I rarely saw her, but she seemed to see my progress regardless if I was there or not. I had a situation once where a less experienced doctor was concerned about something she saw, but Dr. Hodes called me and explained what had happened. When I saw her she was realistic, but sort of optimistic, too.
What's one piece of advice would you give a prospective patient of Brooke Hodes-Wertz at NYU Langone Fertility Center?
I have no special advice for a patient of Dr. Hodes specifically. The advice I have is for people using the clinic in general.
During treatment, were you treated like a number or a human with Brooke Hodes-Wertz at NYU Langone Fertility Center?
Dr. Hodes was not overly gushy, but I felt like she cared about my prognosis. She answered questions when I had them, and made sure to follow up if something was awry.
Describe the protocols Brooke Hodes-Wertz used in your cycles at NYU Langone Fertility Center and their degree of success.
My first IUI cycle was with Clomid, but my lining was thin by the time of the procedure and it resulted in a chemical pregnancy. The next IUI cycle she changed the medication to Letrozole, and the lining was better. The third and final IUI cycle was the same as the second, then we switched to IVF. I started on the standard 300 Gonal F and 150 Menopur, but after a week the cycle was cancelled because I didn't have many follicles developing. The next cycle (which we started on my next period) was changed to include Clomid. I got two eggs retrieved in that cycle, and one fertilized but it was aneuploid. I took two months off and did another IVF cycle with the addition of Leuprolide. That retrieval resulted in six eggs, but none of the embryos developed enough to get tested. Dr. Hodes then recommended using an egg donor, but we decided against it.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Jean-Anne)
Each individual (nurses and coordinators) was nice, but it was often not clear to me who to reach out to about what. From my perspective as a patient, care was not coordinated very well.
Describe your experience with NYU Langone Fertility Center.
A strength of this clinic is its size and ability to see a lot of patients. I usually didn't wait long for appointments (though I usually went very early). But a huge, HUGE down side of this organization is the billing department. I had insurance for my IUIs, and my first IVF cycle (well, 1.5 IVF cycle) I was self-pay. The clinic kept billing my insurance with incorrect codes, and to this day (April 2021) I apparently have an outstanding denied EOB pending review from my July 2020 IUI. It's ridiculous that it hasn't been settled yet, and I suspect that it is because of the clinic's billing department not filing corrections in a timely way. I so desperately want to be done with the clinic, but trying to settle all these bills has become a nightmare. Not to mention the fact that a few times I have had to remind the billing staff of payments I made and treatments I got. Sometimes money disappears from the credit I have there, and there is no explanation until I ask for one. I like to hope it's just disorganized and not sketchy...
Describe the costs associated with your care under Brooke Hodes-Wertz at NYU Langone Fertility Center.
The bare minimum a self-pay IVF cycle with genetic testing would be $18,815, not including medication. This includes the appointments, the procedures themselves, anesthesia, and embryo preservation until testing could be done. Plus the genetic test was $325 per embryo to an outside lab. My medications were almost $10,000 over 2.5 IVF cycles.
7
Doctor
Brooke Hodes-Wertz
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
2
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 44
Donor Eggs
Diminished Ovarian Reserve
European
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. DeVore treated me with kindness and compassion throughout every step of my fertility journey. She listened and never made me feel like my concerns or anxieties were invalid or not worthy of her time. She is truly one of the first physicians that I ever felt really listened to me...Fertility treatment is hard and it takes time and a lot of tears to get a place of joy. I couldn't have asked for a more compassionate, caring, and intelligent doctor to be paired with on this journey. There aren't enough words to describe my gratitude to Dr. DeVore.
I would have likely benefited from more of an introduction to the clinics services as a whole [at NYU Langone Fertility Center], ie. who to call for what kind of question, but I quickly figured out how things worked. I had a couple of upsetting experiences seeing other doctors during morning monitoring, but with the amount of appointments I had, those were very much the exception. Overall, the clinic's strengths far outweigh its minimal weaknesses.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
When my fertility journey began at NYU I was given an appointment with Dr. DeVore, in part because she had availability at the time I requested. It was only minutes into my first appointment with Dr. DeVore that I got the feeling that I was assigned to the doctor who I was meant to be on this journey with. Fertility treatment is hard and it takes time and a lot of tears to get a place of joy. I couldn't have asked for a more compassionate, caring, and intelligent doctor to be paired with on this journey. There aren't enough words to describe my gratitude to Dr. DeVore.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
Know that there are moments of this journey that can be harder than others, but TRUST that you're in the greatest hands possible.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore treated me with kindness and compassion throughout every step of my fertility journey. She listened and never made me feel like my concerns or anxieties were invalid or not worthy of her time. She is truly one of the first physicians that I ever felt really listened to me.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Aleksandra Kostyra)
Aleks was incredibly thorough. If she wasn't available to respond to questions, someone else on her team would follow-up. She never made me feel like I had a "dumb" question and was always willing to explain different aspects of my protocol that I was unsure of.
Describe your experience with NYU Langone Fertility Center.
The team at NYU seems to have their practice down to a science. Just one visit during morning monitoring can show you just how many moving pieces there are how many patients the clinic is working with at any given time. Some mornings were a breeze, but the majority I spent significantly longer in the lobby waiting than I would have liked, despite set arrival times. That part can get quite frustrating, but it always seemed like the team was doing their best to try to manage. I would have likely benefited from more of an introduction to the clinics services as a whole, ie. who to call for what kind of question, but I quickly figured out how things worked. I had a couple of upsetting experiences seeing other doctors during morning monitoring, but with the amount of appointments I had, those were very much the exception. Overall, the clinic's strengths far outweigh its minimal weaknesses.
Describe the costs associated with your care under Shannon DeVore at NYU Langone Fertility Center.
None of my donor related expenses were covered - ie. anything related to donor egg and sperm. In addition to those expenses, PGS testing, copays, etc. - my final cost was approximately $30,000
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 32
2 IVF
Ashkenazi Jewish
Income $200K - $499K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Blakemore had a plan from day one for which specialized lab she wanted to use for testing...We had a pretty unique situation where we were doing IVF for genetic testing only as my husband and I are carriers of the same recessive gene...She is extremely personable, very smart and up to date on the latest with fertility science. She explained everything very clearly to us and I always felt like I knew what was happening and what to expect...
The nursing staff at NYU was all extremely competent and helpful. They always responded to calls quickly the few times that I called after hours and needed help with something...NYU was a perfect choice because I knew they had an in-house genetic counselor. With Dr. Blakemore, you get the best personal care while also getting the perks of a big institution like access to a genetic counselor...NYU has a slide in their standard presentation about why they encourage eSET due to the many health risks of multiples...
How was your experience with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is one of the best doctors I have ever had and I would recommend her without reservation to anyone else going through fertility treatment. She is extremely personable, very smart and up to date on the latest with fertility science. She explained everything very clearly to us and I always felt like I knew what was happening and what to expect. We had a pretty unique situation where we were doing IVF for genetic testing only as my husband and I are carriers of the same recessive gene. We also wanted the embryos to be tested for an extremely esoteric de novo mutation that our daughter was born with. Dr. Blakemore had a plan from day one for which specialized lab she wanted to use for testing and everything was seamless with them. She has a wonderful bedside manner, even during the stresses of treatment seeing her always brightened my day and I always felt she had time for any questions I had.
During treatment, were you treated like a number or a human with Jennifer Blakemore at NYU Langone Fertility Center?
Dr. Blakemore is an amazing doctor who had an extremely personalized care plan from day one that yielded wonderful results for us.
Describe the protocols Jennifer Blakemore used in your cycles at NYU Langone Fertility Center and their degree of success.
We did an antagonist protocol and prepared for two retrievals since I wanted to have the option of having a number of additional children and at least 25% of any aneuploid embryos would likely inherit both of our recessive genes. The results surpassed everyone's expectations and we got 12 euploid embryos, 7 without our genetic issue. Our first transfer worked and the entire process was relatively seamless (for IVF) and I am now 14 weeks pregnant.
Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Shenetta and Jean Ann)
The nursing staff at NYU was all extremely competent and helpful. They always responded to calls quickly the few times that I called after hours and needed help with something.
Describe your experience with NYU Langone Fertility Center.
For me, NYU was a perfect choice because I knew they had an in-house genetic counselor. With Dr. Blakemore, you get the best personal care while also getting the perks of a big institution like access to a genetic counselor. We also had Progyny coverage and the other option we were considering Cornell is not covered through that.
Describe the costs associated with your care under Jennifer Blakemore at NYU Langone Fertility Center.
I was lucky to have coverage through Progyny through my employer, which my understanding is covers most of this. I haven't yet received any bills but wouldn't be surprised if I had some modest co-pays.
Describe Jennifer Blakemore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
I had no desire to have twins so never asked about this, but recall that NYU has a slide in their standard presentation about why they encourage eSET due to the many health risks of multiples.
10
Doctor
Jennifer Blakemore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 36
4 IVF
Diminished Ovarian Reserve
Uterine Fibroids
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. DeVore always went out of her way to make sure that my questions were answered (no matter how many times I asked the same thing) and made herself really available throughout the process. She never made me feel like I was bothering her or second guessing her medical advice - it was a true partnership and I always felt like I was really being heard.
NYU [Langone Fertility Center] is very efficient. The number of patients can be very intimidating so it is really important to have a good relationship with your doctor - otherwise you can feel like a number. With Dr. DeVore I always felt like I was her most important patient and I imagine she makes everyone feel that way.
How was your experience with Shannon DeVore at NYU Langone Fertility Center?
Dr. DeVore is literally an angel. She was my second fertility doctor and I started with her at a point when I was feeling really down about my circumstances. I have a genetic condition that my husband and I were trying to screen and then found out that I have diminished ovarian reserve. The combination of the two made me feel like there was no chance for success. From the first time I spoke with Dr. DeVore I knew I had the right person on my team. She is brilliant, compassionate and values the doctor/patient relationship. Because of the genetic factors I completed multiple egg retrievals - my first cycle was the best one and I (being superstitious) wanted to recreate that cycle as closely as possible heading into my last one. That included being on birth control when it wasn't necessary and waiting an extra day before starting stims (which is rather unorthodox). Instead of brushing me off, Dr. DeVore welcomed my thoughts and believed that my instincts were valid. She really listened and as a result I had another very successful cycle. Dr. DeVore checked in on me often and made a point to be there for my scans whenever possible. She consoled me when a cycle didn't go well and celebrated the victories as if she was one of my closest friends. I truly believe that she made all the difference in my journey.
What's one piece of advice would you give a prospective patient of Shannon DeVore at NYU Langone Fertility Center?
No advice - just know that you picked the best doctor ever.
During treatment, were you treated like a number or a human with Shannon DeVore at NYU Langone Fertility Center?
I am a patient that needs a lot of hand holding - to understand test results, next steps and all my options. Dr. DeVore always went out of her way to make sure that my questions were answered (no matter how many times I asked the same thing) and made herself really available throughout the process. She never made me feel like I was bothering her or second guessing her medical advice - it was a true partnership and I always felt like I was really being heard.
Describe the protocols Shannon DeVore used in your cycles at NYU Langone Fertility Center and their degree of success.
For some reason I had great results using birth control and a slightly delayed start. Makes no sense but it worked!
Describe your experience with NYU Langone Fertility Center.
NYU is very efficient. The number of patients can be very intimidating so it is really important to have a good relationship with your doctor - otherwise you can feel like a number. With Dr. DeVore I always felt like I was her most important patient and I imagine she makes everyone feel that way.
Describe Shannon DeVore's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.
Single embryo
10
Doctor
Shannon DeVore
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Fertility Center
NY - 1st Ave
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5