Ohio Reproductive Medicine

6 doctors work here

Rated 8
Strongly recommend: 61%Neutral: 18%Don't recommend: 21%8
61% strongly recommend
121 reviews
Operations
8.4
8.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.6
8.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.2
7.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.5
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,088
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

Columbus
535 Reach Blvd
Columbus, OH 43215

121 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
8
Age 27
3 IUI
1 IVF
Anovulation
Endometriosis
PCOS
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Londra always makes sure my questions are answered. She speaks to me by name and she is very attentive to my needs. She explains treatments and recommendations thoroughly and eases my mind when worried about outcomes...She always makes sure were on the same page before we're done speaking and that my questions are answered. My very first appointment she came in with tears in her eyes and I've seen her like that a handful of times since. She's very compassionate and empathetic. She's also been very thorough in my treatment plans and testing thus far. New Patient Advice
The IVF nursing team [at Ohio Reproductive Medicine] is amazing. They do drop the ball every now and then but it is quickly remedied upon a phone call. Dr. Londras nursing staff is hit and miss. When I first started with the clinic I had a nurse who was great! She then went on to being an IVF coordinator. The nurse(s) that took over for her is getting better but I usually call her with my lab results and updates to schedule my next steps rather than vice versa...If you're IVF, don't try to be the first person there for morning blood work, and expect a long wait on a Monday. The lab is same day results. Itsba contract company/third party so enroll in their EHR system to see your results as well. Sometimes you'll have to wait a few days to get your ultrasound and lab work added to your portal so ask questions at your appointment if you're curious. Also, make sure you have the receptionists extension in case you need it. Clinic Errors
How was your experience with Laura Londra at Ohio Reproductive Medicine?
She's very direct but can be hard to understand if she talks quickly due to her accent. However, I dont see that as a weakness or drawback. She always makes sure were on the same page before we're done speaking and that my questions are answered. My very first appointment she came in with tears in her eyes and I've seen her like that a handful of times since. She's very compassionate and empathetic. She's also been very thorough in my treatment plans and testing thus far.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine?
Listen carefully and don't be afraid to ask questions and voice your concerns.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra always makes sure my questions are answered. She speaks to me by name and she is very attentive to my needs. She explains treatments and recommendations thoroughly and eases my mind when worried about outcomes.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine and their degree of success.
I did 3 medicated IUIs with her and one medicated timed intercourse cycle. Letrozole was used 3-7 with cycle monitoring and a trigger shot. Sperm samples were given the day of IUIs and we always went over the sample specifics prior to each IUI. Booster shots were administered 7dpiui as I have an allergy to progesterone suppositories. Letrozole is better for patients with endometriosis and I was previously unresponsive to both Clomid and Femara/Letrozole. These resulted in no pregnancies. IVF began shortly after the last failed IUI. I was on the antagonist protocol: Gonal F started CD3. I stimmed for 14 days, used Cetrotide for 7 and triggered with Novarel and Lupron Trigger. I did not proceed with PGS testing. My meds were increased a few days into stimming as I was slowly responding. 4 five-day blastocysts came from this retrevial cycle. A fresh transfer was done and PIO was also used. One embryo was transferred and resulted in a pregnancy. However, it was an early miscarriage (approximately 7 weeks)/ chemical pregnancy as it was not seen on an ultrasound, only confirmed by betas. After a new cycle started we did a GEEP protocol: 28 active birth control pills, a bleed, 30 days lupron, delestrogen shots twice a week 2 weeks before transfer, and PIO beginning the week before transfer. This transfer was unsuccessful. It was done to suppress ovulation and medicinally manipulate the cycle to give the best environment for an embryo. After that cycle Dr. Londra recommended a endometrial biopsy (scratch) in an unmedicated cycle. That was completed and normal. We are now in the middle of a "natural" FET cycle: Letrozole 3-7, a trigger, and PIO. We will transfer one embryo as Dr. Londra and ORM recommend against transferring multiple embryos due to the risks of multiple pregnancies.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
The IVF nursing team is amazing. They do drop the ball every now and then but it is quickly remedied upon a phone call. Dr. Londras nursing staff is hit and miss. When I first started with the clinic I had a nurse who was great! She then went on to being an IVF coordinator. The nurse(s) that took over for her is getting better but I usually call her with my lab results and updates to schedule my next steps rather than vice versa.
Describe your experience with Ohio Reproductive Medicine.
If you're IVF, don't try to be the first person there for morning blood work, and expect a long wait on a Monday. The lab is same day results. Itsba contract company/third party so enroll in their EHR system to see your results as well. Sometimes you'll have to wait a few days to get your ultrasound and lab work added to your portal so ask questions at your appointment if you're curious. Also, make sure you have the receptionists extension in case you need it.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
For IVF its first come first serve. So, women who started their cycles on the weekend makes for a crazy and hectic Monday. The rest of the week isn't so bad but can be a little time consuming. For IUIs it was a scheduled time slot rather than the hour or so designated strictly to IVF patients.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine.
Costs varied by insurance coverage so it would be hard to dictate. General range with my coverage for IUI was around $400 per cycle including meds, labs, and insemination. IVF was too involved but ran around $5,000 including all meds, ultrasounds, surgery, preservation, etc. FET was around $400-$900 depending on the protocol with meds. Out of pocket is reasonable as well. The clinic has a price list.
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine.
As previously stated, results are sometimes delayed on being reported to you. If you enroll in the EHR system with the lab company this is avoided.
10
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 34
3 IUI
Income $100K - $199K
1st of 4 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
At the initial consult she [Dr. Elizabeth Kennard] told me I was healthy, looked great, my husbands sperm count looked great and there should be no issues. Our first IUI with her she didn’t say anything to me, was very ruff with the procedure. I had questions after and she told me to talk to the nurse. VERY VERY cold!!!! She did not discuss my husbands numbers at the IUI or give me any information al at.
This clinic [Ohio Reproductive Med] did not run ANY tests on me. No blood work done at all!! The clinic I went to after this one did annintial ultrasound and they did blood work and it turned out I have a low ovarian reserve and my husband has motility and morphology issues! This would have been important to know going into the 3 IUIs. I could have saved myself $2000 by skipping IUI and going straight into IVf
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine?
Again, she was very very very cold. She never had time for me or time to answer any questions. I saw her with my first IUI but the two after that I saw different doctor each time, who didn’t know my case or my treatment plan. I was sad leaving there everytime because I felt like I didn’t know what was happening and each time I had a failed IUI I was even more depressed because I didn’t think anything was wrong with me
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine?
Do not go there and do not see her.Very cold and doesn’t care about getting you pregnant
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine?
At the initial consult she told me I was healthy, looked great, my husbands sperm count looked great and there should be no issues. Our first IUI with her she didn’t say anything to me, was very ruff with the procedure. I had questions after and she told me to talk to the nurse. VERY VERY cold!!!! She did not discuss my husbands numbers at the IUI or give me any information al at.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine and their degree of success.
She told me IUI would work, after 3 failed ones, I had another consult Because I couldn’t get her to answer questions in the office. She told me about IUI with IVF meds and then IVF. She never discussed anything else. Gave me a packet and told me to look into it.
Describe your experience with your nurse at Ohio Reproductive Medicine.
Nurse gave me information on how to get a discount on medicine for IVF which I really liked but when I called her to tell her I started my period after the failed IUIs and asked why or asked about taking naproxen she was very very cold to me. And told me I might never know why I can’t get pregnant in a sassy voice. When in this profession, I expect a lot of compassion
Describe your experience with Ohio Reproductive Medicine.
Clinic is set up weird and can get lost easily. They are cheaper than the other clinic in Ohio which is a strength, however, they are less organized, their lab is terrible and I have several friends who have lost all their embryos there. They have lower success rates than the other clinic in Columbus too.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine.
My insurance covered some of the office visits, co-pay $30, the ultrasounds were $149 each time after insurance, the IUIs were $381 each, the MSG proceedure was $200 after insurance. I did not do IVF here but the packet stated meds ranged from 3k-6k and the screenings were $1000 and labs were $1000, $7186 IVF other
Describe Elizabeth Kennard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
Told me they would only allow 1 embryo transfer at a time but didn’t tell me why this was the case. I knew friends who went here who hd multiple but they told me I would only be allowed to have 1 at a time transferred
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to order appropriate test
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Ohio Reproductive Medicine.
This clinic did not run ANY tests on me. No blood work done at all!! The clinic I went to after this one did annintial ultrasound and they did blood work and it turned out I have a low ovarian reserve and my husband has motility and morphology issues! This would have been important to know going into the 3 IUIs. I could have saved myself $2000 by skipping IUI and going straight into IVf
0
Doctor
Elizabeth Kennard
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
9
NPS
9
Age 37
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Londra always listened to my concerns and addressed them head-on. She never dismissed my concerns or rushed me through an appointment. She has a fairly warm bedside manner and makes every effort to make you feel comfortable. She made me feel confident in the process despite it being very scary...I had the antagonist protocol due to an overabundance of eggs. She was very concerned about ovarian hyperstimulation and took every measure to ensure I avoided it...
[at Ohio Reproductive Medicine] Even though you have a preferred doctor, it's unlikely they will be the one to do the majority of the procedures. Only 2 doctors work a week, so based on your cycle you may never actually see your doctor for the big procedures like IUI, egg retrieval or transfers. Wait times can also be rather discouraging. Even when you have an appointment, you will still have to wait 30-60 minutes before seeing the doctor...
How was your experience with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra always listened to my concerns and addressed them head-on. She never dismissed my concerns or rushed me through an appointment. She has a fairly warm bedside manner and makes every effort to make you feel comfortable. She made me feel confident in the process despite it being very scary.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine?
Her accent can be challenging to understand at times. Don't be afraid to ask her to repeat herself or spell a word out. I had to do that several times and she was patient when asking for clarification.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra always listened to my concerns and took time to answer my questions. She never dismissed my concerns. She also made an effort to call me during the difficult conversations, i.e. blastocysts totals & PGT test results. I trusted her through the entire process.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine and their degree of success.
I had the antagonist protocol due to an overabundance of eggs. She was very concerned about ovarian hyperstimulation and took every measure to ensure I avoided it. We were able to harvest 21 eggs and 14 were mature. Of the 14, 7 matured without ICSI. Of the 7, only 2 blastocysts made it to day 7, which was disheartening. She reassured us that those numbers are still well within the normal range. We had hoped for more. The 2 blastocysts were sent for PGT testing and 1 came back normal and the other abnormal. All blastocysts were frozen due to me not being a candidate for a fresh transfer. She wanted my body to rest and allow hormones to get back to normal before transfer. We transferred 1 embryo 2 months later and it took! Currently 9 weeks pregnant.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
There are a variety of nurses based on where you are in your protocol. Some are more friendly than others, but overall each nurse was responsive to my questions.
Describe your experience with Ohio Reproductive Medicine.
Even though you have a preferred doctor, it's unlikely they will be the one to do the majority of the procedures. Only 2 doctors work a week, so based on your cycle you may never actually see your doctor for the big procedures like IUI, egg retrieval or transfers. Wait times can also be rather discouraging. Even when you have an appointment, you will still have to wait 30-60 minutes before seeing the doctor. What they are strong at is pushing people through the door. They have a high patient volume and know their stuff.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
I sometimes had to wait 30-60 minutes before I could be seen for my monitoring appointments. That was frustrating, but they do see a lot of people. I always made sure my morning work schedule was open, so I didn't have conflicts.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine.
IVF - 10K (no insurance) IUI - 1,500 (no insurance) medicated cycles - $600-$800 each (partial insurance coverage)
Describe Laura Londra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
I only wanted to transfer 1 embryo, so her approach was aligned with my needs.
What specific things went wrong at Ohio Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Ohio Reproductive Medicine.
There were a few times that scheduled appointments were forgotten and protocols weren't updated with me over long holiday weekends. I had to make a guess on medication after a positive pregnancy test since I didn't receive any updates on the protocol.
9
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
9
Age 32 - 33
5 IUI
Male Factor
Unexplained
European
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schmidt has great bedside manner and doesn’t make you feel like just a number. He makes sure to take the time to talk to you about all options and possibilities and is willing to answer any and all questions you have...he was adamant on single embryo transfer...He lets you decide how aggressive and how fast you want to be with treatment. He is very optimistic, but realistic in his approach
The [ORM] nursing staff does communicate and get back with you in a timely manner. You just need to leave a voicemail every time you call and wait for them to call you back...I have found that people are fairly easy to get a hold of at the clinic. Wait times haven’t been bad. I even got called back earlier than expected for one of my IUI procedures. They try to collect payment amounts at the front desk a lot, which I don’t mind. It just catches my off guard sometimes.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
I completely trust Dr. Schmidt in my treatment. He lets you decide how aggressive and how fast you want to be with treatment. He is very optimistic, but realistic in his approach. Dr. Schmidt makes sure that his patients are comfortable and has great bedside manner.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
Come with a list of questions and ask everything you can when you have a consult. You can see another provider at your visits and may not have a lot of time to ask questions then.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine?
Dr. Schmidt has great bedside manner and doesn’t make you feel like just a number. He makes sure to take the time to talk to you about all options and possibilities and is willing to answer any and all questions you have.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
Four IUIs with letrozole. One IUI with gonadotropins that was canceled. Currently waiting to start IVF.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
The nursing staff does communicate and get back with you in a timely manner. You just need to leave a voicemail every time you call and wait for them to call you back.
Describe your experience with Ohio Reproductive Medicine.
I have found that people are fairly easy to get a hold of at the clinic. Wait times haven’t been bad. I even got called back earlier than expected for one of my IUI procedures. They try to collect payment amounts at the front desk a lot, which I don’t mind. It just catches my off guard sometimes.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine.
Cost information is provided up front. IUI procedures are about $440 without insurance. That excluded ultrasounds and medications. We were quoted $12,000 for IVF with ICSI, excluding meds and lab work
Describe Grant Schmidt's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
We discussed single embryo transfer when the time comes and he was adamant on single embryo transfer.
10
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
5
NPS
0
Age 34
1 Fertility Medications
Unexplained
European
Income $100K - $199K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Laura Londra is fine. She is nice but she does not explain any of the treatment, procedure, or next steps. I had no idea that my US were transvaginal which was surprising. I had no idea when to draw my progesterone levels or take a pregnancy test. She is not counsel me on the side effects of HCG and does not understand insurance coverage at all...Letrozole + hcg shot, did not get pregnant; will be switching clinics because of her staff...
My insurance covers majority of the costs associated with infertility. The costs I incurred [at Ohio Reproductive Medicine] were related to her staff not using the appropriate channels and requesting I pay out of pocket for the costs...They do not explain anything to you - cost of treatment, cost of copay, how to injection yourself, when to get your lab tests done, when to take a pregnancy test, etc They are not compassionate - when my RN failed to send my hcg injection during my cycle, her response to be was "Just have sex and see if it works"...
How was your experience with Laura Londra at Ohio Reproductive Medicine?
Dr. Laura Londra is fine. She is nice but she does not explain any of the treatment, procedure, or next steps. I had no idea that my US were transvaginal which was surprising. I had no idea when to draw my progesterone levels or take a pregnancy test. She is not counsel me on the side effects of HCG and does not understand insurance coverage at all.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine?
If you don't have time to explain this stuff to your patients. At least get better reading material or staff.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine?
Her team failed to send my hcg injection prior to my planned cycle and it was too late to send it to my pharmacy. When I had discovered this information, I was extremely distraught and the RN told me "I could just have sex the natural way and see if it works". They failed to tell me when to get my progesterone levels drawn, when to take my pregnancy test and also did not explain that any of the US I was receiving were transvaginal.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine and their degree of success.
Letrozole + hcg shot, did not get pregnant; will be switching clinics because of her staff
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Heidi)
Her RN seems like she does not like her job and she is there for the paycheck. She was not compassionate. Did not explain anything to me and is disorganized.
Describe your experience with Ohio Reproductive Medicine.
They do not explain anything to you - cost of treatment, cost of copay, how to injection yourself, when to get your lab tests done, when to take a pregnancy test, etc They are not compassionate - when my RN failed to send my hcg injection during my cycle, her response to be was "Just have sex and see if it works". Do NOT RECOMMEND
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine.
My insurance covers majority of the costs associated with infertility. The costs I incurred were related to her staff not using the appropriate channels and requesting I pay out of pocket for the costs.
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Ohio Reproductive Medicine.
They required me to use their preferred pharmacy to fill my medications and pay out of pocket for my medication. They insisted my insurance would not cover the medication and it was cheaper for me to use their pharmacy. I requested they send the prescription anyway; my out of pocket cost was $115, my insurance copay was $30. The RN told me she didn't want to send to my preferred pharmacy because she didn't want to do the prior authorization. The RN also failed to fax my infertility registry forms to Aetna so I could be registered for the infertility program. I am lucky that my employer has great infertility coverage but I feel like this clinic is trying to get me to pay out of pocket so they can make a profit.
5
Doctor
Laura Londra
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
10
NPS
10
Age 29 - 32
3 IUI
Diminished Ovarian Reserve
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Londra is very empathetic and wants her patients to succeed. The only “weakness” would be communication but only because she has a small accent. Sometimes you have to have her repeat things. Her strengths would really be that she is thorough in explanation and actually shows she cares...In each IUI treatment we used letrozole as opposed to clomid because it is supposed to have higher results. We also used the trigger shot in each procedure. I would see her around day 10 to get an estimate as to when the trigger was needed to then do the insemination. On the last cycle, to increase my growth and count in follicles, she added injectables to the regiment. Each attempt, there was 3 total, was unsuccessful. Eventually, with the low number of samples I have left and a low AMH, it was determined that IVF would be the best way to go.
Arrive a little early to get checked in [at Ohio Reproductive Medicine]. Strengths: clean environment and friendly staff. Weakness: The location is a little difficult to find the first time but it is conveniently located next to a sperm/collection center. Parking can be bad during prime hours...Everyone has always been so caring and empathetic to my situation especially Dr. Londra...The nursing staff was never really the same. They would typically show me my room and then page Dr. Londra. I can say that I have not had an unpleasant experience at the clinic. Clinic Errors
How was your experience with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra is very empathetic and wants her patients to succeed. The only “weakness” would be communication but only because she has a small accent. Sometimes you have to have her repeat things. Her strengths would really be that she is thorough in explanation and actually shows she cares.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine?
Be patient with her. She can be a bit hard to understand in a hurry.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine?
Everyone has always been so caring and empathetic to my situation especially Dr. Londra
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine and their degree of success.
In each IUI treatment we used letrozole as opposed to clomid because it is supposed to have higher results. We also used the trigger shot in each procedure. I would see her around day 10 to get an estimate as to when the trigger was needed to then do the insemination. On the last cycle, to increase my growth and count in follicles, she added injectables to the regiment. Each attempt, there was 3 total, was unsuccessful. Eventually, with the low number of samples I have left and a low AMH, it was determined that IVF would be the best way to go.
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Sally but now Andrea)
When I started the process Sally was my nurse coordinator. She was sweet, empathetic, compassionate and responsive. After Sally retired, Andrea became the new coordinator. Andrea has all the same characteristics as Sally and an amazing amount of patience when it comes to answering my 20 questions. The nursing staff was never really the same. They would typically show me my room and then page Dr. Londra. I can say that I have not had an unpleasant experience at the clinic.
Describe your experience with Ohio Reproductive Medicine.
Arrive a little early to get checked in. Strengths: clean environment and friendly staff. Weakness: The location is a little difficult to find the first time but it is conveniently located next to a sperm/collection center. Parking can be bad during prime hours.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine.
It costs $383 per IUI attempt. It ran me $30 each time to visit Londra. Clomid was like $4 the trigger shot was $100. Injectables were $900 but I applied for and received a discount code for 75% off my shots.
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine.
I have had blood draws completed that I was not called about right away. I had to contact them to find out the information.
10
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
NPS
10
NPS
10
Age 33 - 36
Male Factor
PCOS
Black or African-American
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Our initial meeting with Dr. Williams was very interactive and he was attentive. He sat down with us and asked us questions and reviewed our options...Initially we started with Clomid and had scheduled intercourse. We tried it multiple times and unfortunately I did not ovulate and then we had male factor infertility and treatment plans had to be postponed to consider other options.
I left multiple messages and she [nurse of Ohio Reproductive Medicine] seemed to always find the time to get back to me...The only slight weakness is I had a small issue with billing and I informed them I wanted them to bill my insurance first for my ultrasound before I had to pay out of pocket. They agreed and it was worked out...My IUI cost around $275.00 and my ultrasound prior to my IUI was not covered by my insurance so that cost $345.00
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine?
Dr. Williams was very open and honest about our treatment options. He wanted to assist us to the best of his ability in order for us to expand our family. Unfortunately before our initial IUI, Dr. Williams was set to retire and he did not perform our first IUI. We had to select another doctor, Dr. Brooke-Rossi and she has been great!
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine?
To ask as many questions as possible and take notes. Obtain a good understanding of the entire process.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine?
Our initial meeting with Dr. Williams was very interactive and he was attentive. He sat down with us and asked us questions and reviewed our options.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine and their degree of success.
Initially we started with Clomid and had scheduled intercourse. We tried it multiple times and unfortunately I did not ovulate and then we had male factor infertility and treatment plans had to be postponed to consider other options.
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Lindsey)
LINDSEY was great and very attentive. I left multiple messages and she seemed to always find the time to get back to me.
Describe your experience with Ohio Reproductive Medicine.
The clinic is great and my experience has been very positive. The clinic is very attentive and is knowledgeable. The only slight weakness is I had a small issue with billing and I informed them I wanted them to bill my insurance first for my ultrasound before I had to pay out of pocket. They agreed and it was worked out.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine.
My cost will be different then most because my insurance doesn’t cover fertility treatment. My IUI cost around $275.00 and my ultrasound prior to my IUI was not covered by my insurance so that cost $345.00. I also paid a significant amount of money for my fertility medications.
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
7
Age 34 - 35
2 IVF
2 Egg Freezing
Anovulation
PCOS
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Rossi treated me like a real person with emotions and feelings...She calls to explain her process, understands my concerns and talks them out with me...she is always up for trying new ideas and giving me her honest option of the stage we are at...We have done only single embryo transfers, but the possibility of multiple embryo transfers has been considered since we have had multiple failures.
The [Ohio Reproductive Medicine] clinic itself does treat people like a number. Monitoring is not done by appointment and done as a cattle call. While it might allow for quicker service, it doesn't allow for a lot of questions if you are seen by someone who is not your doctor. Their app system is really flawed as well. It doesn't allow for replying to messages. So if you don't understand something, you have to call and leave a message. Then they will respond via the app and you have to call back again. Not very user friendly.
How was your experience with Brooke Rossi at Ohio Reproductive Medicine?
Dr. Rossi's compassion for her patiences is a huge strength. We have had multiple complications and set back which have been crushing but we have felt confident that she is looking to find different method and exploring all options with us. She knows that because of my complications, I have been more uncomfortable with being treated by multiple doctors and does what she can to make sure she is the one that sees me whenever possible.
What's one piece of advice would you give a prospective patient of Brooke Rossi at Ohio Reproductive Medicine?
Be your own advocate and do your research. Dr. Rossi will listen and work through things with you, but you have to speak up.
During treatment, were you treated like a number or a human with Brooke Rossi at Ohio Reproductive Medicine?
Dr. Rossi treated me like a real person with emotions and feelings, which was 100% different from how I felt when I was seeing Dr. Williams. She calls to explain her process, understands my concerns and talks them out with me. We have had a long difficult road and she is always up for trying new ideas and giving me her honest option of the stage we are at. While we unfortunately still have not gotten pregnant, I feel like we are in this together and she understands our frustration.
Describe the protocols Brooke Rossi used in your cycles at Ohio Reproductive Medicine and their degree of success.
Due to the complications from my first retrieval Dr. Rossi set me on a plan that worked with our schedule and to avoid unnecessary pain and another failed painful transfer. She made sure that I would be put under for the retrieval, and made the injection schedule compatible with my work schedule. We have done 3 frozen medicated transfers and one fresh transfer. All of which failed to implant. We did multiple testing, saline ultrasound, uterine biopsy, bloodwork all coming back positive. We decided to try a natural cycle to see if I respond better. First cycle was canceled because I didn't respond to the Femera. Second Cycle was put back on Clomid which I was responding to, but the cycle was canceled due to COVID
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Mackenzie)
I have been lucky enough to have Mackenzie as my nurse with my previous doctor and then she was promoted to IVF coordinator shortly after I switched doctors. She has compassion and understanding. She has helped me understand the processes and has always been compassionate since she has been with me since the beginning.
Describe your experience with Ohio Reproductive Medicine.
The clinic itself does treat people like a number. Monitoring is not done by appointment and done as a cattle call. While it might allow for quicker service, it doesn't allow for a lot of questions if you are seen by someone who is not your doctor. Their app system is really flawed as well. It doesn't allow for replying to messages. So if you don't understand something, you have to call and leave a message. Then they will respond via the app and you have to call back again. Not very user friendly.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
It's a cattle call. They tell you to be there at 8, but that's only if you want to wait forever. There is normally a line at the door around 6:45am, if the lab techs are there early you can get your bloodwork done around 7.
Describe the costs associated with your care under Brooke Rossi at Ohio Reproductive Medicine.
The retrieval was around 15,000 before insurance, transfers were around 4,000. They do not offer a cash discount which I don't agree with. They will give insurance companies a 40% discount off their rates but not people willing to pay cash on the spot
Describe Brooke Rossi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
We have done only single embryo transfers, but the possibility of multiple embryo transfers has been considered since we have had multiple failures.
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Ohio Reproductive Medicine.
A lot of the issues were from the first doctor at the clinic I saw. He constantly forgot who we were and tried to schedule us for different procedures than what we needed. Lab concerns were from their outdated system of faxed results from outside labs. I get my labs from a hospital that they use and they offer a great online system, but unless the doctor is looking for the results you have to wait a long time for the faxed
10
Doctor
Brooke Rossi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 31
1 IUI
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Grant Schmidt] always calls my husband and I by our names, shakes our hand, and has a conversation to connect with us on a personal level...is knowledgeable, explains procedures and testing, and adjusts the course of treatment based on previous cycle’s outcomes. We have no health coverage for infertility, and after two stim cycles and one failed IUI, he recommended we start saving for IVF. We appreciate his honesty...
The clinic [Ohio Reproductive Medicine] staff are kind and professional. Clinic and clinic bathrooms are always clean. They have very organized processes for their lab/US/appointments so just be sure to pay attention to which waiting room/where to go for your appointment...They communicate via phone and then follow up with a letter/info on the patient portal. This is helpful to go back to if I ever forget any of the info. The portal tracks each cycle with lab results/US results...Each Ultrasound was roughly 350? Our initial deposit for IVF was $9,300 (not including meds or anesthesia for egg retrieval ($875))
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
We love Dr Schmidt. Though we are still in the process of working to grow our family, we know we can trust him. He cares us about us as people. He is knowledgeable, explains procedures and testing, and adjusts the course of treatment based on previous cycle’s outcomes. We have no health coverage for infertility, and after two stim cycles and one failed IUI, he recommended we start saving for IVF. We appreciate his honesty and look forward to continuing on this journey with Dr Schmidt by our side!
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
I always come with a list of questions (either in my head or written in my phone). Because he connects on a personal level, sometimes the conversation gets away from me and i forget to ask all my questions!
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine?
When speaking with Dr Schmidt for our initial consultation and each subsequent appointment, he always calls my husband and I by our names, shakes our hand, and has a conversation to connect with us on a personal level. No matter if the visit has a positive or negative outcome, we feel as though he truly cares about us and wants to help us grow our family.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
Upon our initial infertility consult, i was mid-cycle. So we started the next cycle with a round of Letrozole, timed intercourse, and trigger injection. Moved into first cycle of ovarian stimulation, timed intercourse, and trigger injection. Next cycle was our first IUI— ovarian stimulation (higher dose than before) and trigger. Was slightly overstimulated this cycle which resulted in leftover cysts for the next cycle. We did just letrozole the next cycle to “chase away the cysts” in pre for our planned IUI the next month. Had just begun letrozole and ovarian stimulation meds (only one day of injections) when our cycle was canceled due to COVID19 concerns.
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Johanna )
Dr Schmidt’s nursing team is great. They communicate via phone and then follow up with a letter/info on the patient portal. This is helpful to go back to if I ever forget any of the info. The portal tracks each cycle with lab results/US results, which takes the pressure off of the patient who has likely been tracking everything on our own.
Describe your experience with Ohio Reproductive Medicine.
The clinic staff are kind and professional. Clinic and clinic bathrooms are always clean. They have very organized processes for their lab/US/appointments so just be sure to pay attention to which waiting room/where to go for your appointment.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine.
Each Ultrasound was roughly 350? Our initial deposit for IVF was $9,300 (not including meds or anesthesia for egg retrieval ($875))
10
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
9
NPS
9
Age 26 - 27
1 IUI
Male Factor
PCOS
European
Income $100K - $199K
Accountant
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schmidt said that yes, our odds were higher with IVF, but unless we wanted to spend more money quickly he also felt confident that an IUI would be successful. He suggested we do 3-4 IUIs before looking into more invasive procedures, such as IFV...He suggested doing single embryo transfers and freezing and additional embryos for future cycles as FET have a higher success rate....
[Ohio Reproductive Medicine] was able to get us an appointment very quickly. Overall, most of the nursing staff was very enraging and helpful. Our IUI cycle was canceled in the middle due to COVID-19, due to the lab closing being out of their control. They were not able to to the insemination but did help us to change the IUI to timed intercourse...
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
Dr. Schmidt was able to connect with us on after the first appointment and made us feel like more than a number. When we left our first appointment, we knew we wanted to do an IUI about 3 months out. As we left his office he said he looked forward to seeing us soon but hopefully that wouldn't be necessary. This comment had a last effect on my husband and I, as you could tell he didn't want to have to preform an IUI and was hopefully that we could naturally conceive.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
He is a very nice guy, but does not always act like a "dr." He cussed a few times which made my husband and I more comfortable. Made him feel like a real person not just a dr.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine?
Our first consult with ORM was to get a second opinion on what other clinics had been telling us. We sat down with Dr. Schmidt in his office not an exam room which made things more relaxed and allowed to have a conversation rather than feeling like an exam. He asked alot of questions to fully understand what we have gone through and to help us best choose our next steps. He spoke in easy to understand terms and never talked above our knowledge level. My husband and I are both college graduates but other fertility drs have talked in very clinical terms that we did not understand and we left more confused than when we got there, that was not the case with Dr. Schmidt!
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
Dr. Schmidt said that yes, our odds were higher with IVF, but unless we wanted to spend more money quickly he also felt confident that an IUI would be successful. He suggested we do 3-4 IUIs before looking into more invasive procedures, such as IFV.
Describe your experience with Ohio Reproductive Medicine.
ORM was able to get us an appointment very quickly. Overall, most of the nursing staff was very enraging and helpful. Our IUI cycle was canceled in the middle due to COVID-19, due to the lab closing being out of their control. They were not able to to the insemination but did help us to change the IUI to timed intercourse.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine.
We have not yet received a bill from ORM.
Describe Grant Schmidt's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
He informed us that ASRM does not encourage multiple embryo transfer and it only increases your likelihood of pregnancy by 1-2%. He suggested doing single embryo transfers and freezing and additional embryos for future cycles as FET have a higher success rate.
9
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 33
1 Fertility Medications
Income $50K - $99K
Teacher
2nd of 2 Docs
15 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Rossi was upbeat and positive upon meeting us. She not only looked at ways to better my personal chances (suggesting to check my vit. d levels), but to also look at my fiance and give him ideas and vitamins to try and help better his health as well...[she] went over the pros and cons and we decided to go through at least a couple IUI'S before surgery
Everyone in the clinic [Ohio Reproductive Medicine] is friendly. If you have questions and leave a message they get back to you the same day. I previously had one slight issue with miscommunication amongst nurses. Other than that it has been a pleasent experience. The complex is located next to a pharmacy...You do not want to be ignorant in the fertility process so ask as many questions as possible.
How was your experience with Brooke Rossi at Ohio Reproductive Medicine?
Dr. Rossi was upbeat and positive upon meeting us. She not only looked at ways to better my personal chances (suggesting to check my vit. d levels), but to also look at my fiance and give him ideas and vitamins to try and help better his health as well. During our meeting we were pretty determined to do the laparoscopy. Doctor Rossi went over the pros and cons and we decided to go through at least a couple IUI'S before surgery. Unfortunately the CoVid virus has put a hold on our process.
What's one piece of advice would you give a prospective patient of Brooke Rossi at Ohio Reproductive Medicine?
You do not want to be ignorant in the fertility process so ask as many questions as possible.
During treatment, were you treated like a number or a human with Brooke Rossi at Ohio Reproductive Medicine?
On our first visit we definitely felt like humans rather than a number. We had several questions that she was willing to help us with. After several failed treatments of Clomid and injections we were thinking about surgery. Dr. Rossi talked us out of surgery and strongly encouraged we try IUI's first.
Describe the protocols Brooke Rossi used in your cycles at Ohio Reproductive Medicine and their degree of success.
We recently transitioned to Dr.Rossi as our previous doctor retired. Our treatment plan is to continue taking the Clomid and wait for a positive ovulation test at that time we will start the IUI process after which I will take medicine for 12 days after and begin taking pregnancy tests. She also tested my vit D levels and they were extremely low so I take one pill a week of 50,000 units of vit D. The COvid virus has put our process on hold.
Describe your experience with Ohio Reproductive Medicine.
Everyone in the clinic is friendly. If you have questions and leave a message they get back to you the same day. I previously had one slight issue with miscommunication amongst nurses. Other than that it has been a pleasent experience. The complex is located next to a pharmacy you can pick up your shots and also next to a sperm
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
10
Doctor
Brooke Rossi
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2020, Successful
NPS
10
NPS
10
Age 33
2 IUI
Unexplained
European
Income $50K - $99K
Operations
1st of 4 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She worked with me on making sure there were corrections made on my second IVF cycle to make sure it would be a successful outcome. She is personable and explains things thoroughly and makes sure all your questions are answered...Dr. Londra is very compassionate and wants to see her patients succeed. I did two rounds of Letrozole with [her and], two IUIs and two IVF cycles...
[the ORM nurses] always answered your questions in person at apts. or via the portal. There were a few mishaps with the apt scheduling but it all worked out...very organized especially during covid. Some of the staff could be a little more cheerful. Overall everyone was very nice and helpful...I think we have spent overall 16,500.00 we are lucky we got some reprevial with insurance but paid a bulk of our procedures out of pocket
How was your experience with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra is very compassionate and wants to see her patients succeed. I did two rounds of Letrozole with Dr. Londra, two IUIs and two IVF cycles with Dr. Londra with our current IVF cycle being successful. She worked with me on making sure there were corrections made on my second IVF cycle to make sure it would be a successful outcome. She is personable and explains things thoroughly and makes sure all your questions are answered.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine?
To make sure you speak up and ask questions if you don't understand one of your protocols.She is always willing to explain to make sure you understand.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine?
With Dr. Londra I felt like she gave me her undivided attention. She is very caring. I know at the clinic they have to move at a fast pace but I never felt rushed with Dr. Londra or with any of the other doctors I saw.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine and their degree of success.
Our first IVF cycle failed because many of my eggs were not mature enough so for the second IVF cycle she had me stay on the Gonal F and Cetrotide a bit longer making sure my follicles were larger to make for the best outcome. Thankfully our outcome has ended with me being 8 weeks and 3 days pregnant as of today.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
nursing staff was great! They always answered your questions in person at apts. or via the portal. There were a few mishaps with the apt scheduling but it all worked out.
Describe your experience with Ohio Reproductive Medicine.
very organized especially during covid. Some of the staff could be a little more cheerful. Overall everyone was very nice and helpful. Make sure to always ask questions if you don't understand something sometimes i think everyone is moving at a fast past and some information can forgotten.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine.
I think we have spent overall 16,500.00 we are lucky we got some reprevial with insurance but paid a bulk of our procedures out of pocket. This includes, Letrozole, 2 IUIs and 2 IVF cycles.
Describe Laura Londra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
We stuck with eSET. My doctor recommended eSET as my embryo was strong and healthy.
What specific things went wrong at Ohio Reproductive Medicine?
  • Lost appointments
Describe the specific things that went wrong at Ohio Reproductive Medicine.
I had a few apt. times that were scheduled wrong or sent to me for a certain time in the portal message but on the daily schedule chart was for a different time. I ended up showing up an hour late to one apt. I looked back at my portal message and the time listed on the message did not match the daily scheduled time. All turned out ok.
10
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019 - 2020, Successful
NPS
10
NPS
7
Age 31 - 32
2 IVF
Diminished Ovarian Reserve
Male Factor
East Asian
Income $100K - $199K
1st of 2 Docs
8 IUI With Other Docs
Strongly Recommends
Neutral
Successful
She [Dr. Londra] used Antagonist protocol on me as Lupron protocol wasn't working well in my first cycle due to dominant follicle and the cycle was canceled. But she changed the protocol to antagonist and used Follistim, Menopur and Genirelix. This worked for me since I had diminished ovarian reserve...There were few times when the clinic assigned me to other doctors but when I asked for Dr. Londra, she came right away even when she wasn't on call that day. She treated me like human and not like any other patient...For us she recommended single embryo transfer and we did that...
We did two ivf cycles so it was around $25000...Ohio Reproductive is a very good clinic with pretty good doctors mostly. I didn't have a good experience with Dr. Kennard though but all other doctors are very good. All the nurses and technicians have been wonderful to me. Strength - They have good facilities, Dr. Londra and Dr. William was awesome. Weakness - They don't have a direct call number, every call goes to voicemail and sometimes it is frustrating.
How was your experience with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra was always available. There were few times when the clinic assigned me to other doctors but when I asked for Dr. Londra, she came right away even when she wasn't on call that day. She treated me like human and not like any other patient.
What's one piece of advice would you give a prospective patient of Laura Londra at Ohio Reproductive Medicine?
She is very respondent to any question. So please feel free to ask all the questions and options you have in your mind.
During treatment, were you treated like a number or a human with Laura Londra at Ohio Reproductive Medicine?
Dr. Londra is an absolute angel. She worked patiently with empathy that lot of others don't have sometimes. She was kind enough to call me when I had a miscarriage. Her compassion and kindness was enough to give me hope when I needed it the most. We are 7 week pregnant and moving to my Gynecologist.
Describe the protocols Laura Londra used in your cycles at Ohio Reproductive Medicine and their degree of success.
She used Antagonist protocol on me as Lupron protocol wasn't working well in my first cycle due to dominant follicle and the cycle was canceled. But she changed the protocol to antagonist and used Follistim, Menopur and Genirelix. This worked for me since I had diminished ovarian reserve.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
McKenzie was very helpful all the time. She helped coordinate all the communication with the doctor.
Describe your experience with Ohio Reproductive Medicine.
Ohio Reproductive is a very good clinic with pretty good doctors mostly. I didn't have a good experience with Dr. Kennard though but all other doctors are very good. All the nurses and technicians have been wonderful to me. Strength - They have good facilities, Dr. Londra and Dr. William was awesome. Weakness - They don't have a direct call number, every call goes to voicemail and sometimes it is frustrating.
Describe the costs associated with your care under Laura Londra at Ohio Reproductive Medicine.
We did two ivf cycles so it was around $25000
Describe Laura Londra's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
For us she recommended single embryo transfer and we did that.
10
Doctor
Laura Londra
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
3
NPS
5
Age 33 - 35
3 IUI
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I do feel Dr Kennard is smart and professional but I don’t feel a lot of personal attention will be done on your case unless you push for it. She is a straight to the point type...I saw her for my consult and maybe one IUI but never any follow up from her...Dr Kennard does not usually prescribe progesterone but the IUI performing doctor was going to prescribe it for me.
I think the clinic [at Ohio Reproductive Medicine] was average and appropriate. I don’t feel that there was anything spectacular nor was there anything terribly wrong. It was fine for what I needed it for. I feel that it probably operates similar to other clinics and I never really had to wait long...The nursing staff was amazing. Very prompt in their returned phone calls. Knowledgeable.
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine?
I was very excited for my first appointment with Dr Kennard as her credentials and experience are amazing. During our first consult she was professional. She did set up a plan for me to start femara and an HSG. Although she highly pushed for me to start IVF instead because of my uterine anomaly. I was told my labs looked good. I was never told any labs were abnormal when in actuality my AMH level was elevated indicating PCOS. Knowing that we could have discussed starting metformin. So I was disappointed knowing that was missed. I do feel Dr Kennard is smart and professional but I don’t feel a lot of personal attention will be done on your case unless you push for it. She is a straight to the point type of Doctor when you speak to her. She does not seem to be the type to hold your hand and coddle you. I saw her for my consult and maybe one IUI but never any follow up from her. Every time I called to ask a question through one of the nurses I was told Dr Kennard was on vacation. I heard that on 3 different occasions. Maybe if I was doing IVF I would have gotten more attention as that requires more but I was in the beginning of my infertility adventure and needing/wanting more answers. I did not feel I received the attention I wanted.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine?
Make sure you ask questions and advocate for yourself. If you want the attention make sure you reach out for it.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine?
I did not feel that I received personalized care. I was diagnosed with unexplained infertility when in actuality I had a uterine anomaly that may have played a role and later come to find out by my GYN that I had a large uterine fibroid and another RE diagnosed me with PCOS due to my AMH lab result from a lab that Dr Kennard ordered and received 9 months earlier. That made me feel that she was not really following my case.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine and their degree of success.
5mg Femara was used CD 3-7. Never told why those days. Trigger shot HCG 5000 units was done 36hours before IUI. 1 Ultrasound for IUI was done CD 11. No beta no extra ultrasounds. Another doctor that did my IUI prescribed progesterone suppositories the last IUI I had and she told me Dr Kennard does not usually prescribe progesterone but the IUI performing doctor was going to prescribe it for me. Most of the protocols we used were due to my uterine anomaly. We did not want me to produce a lot of follicles because I would not be able to hold a pregnancy with multiples.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
The nursing staff was amazing. Very prompt in their returned phone calls. Knowledgeable. I felt confident that they could guide me and answer my questions Independently. I knew they would get answers for me and I felt at ease that they would have everything handled. I worked many times with Megan and she was awesome.
Describe your experience with Ohio Reproductive Medicine.
I think the clinic was average and appropriate. I don’t feel that there was anything spectacular nor was there anything terribly wrong. It was fine for what I needed it for. I feel that it probably operates similar to other clinics and I never really had to wait long.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine.
I was told IVF retrieval would be $12,400 and frozen embryo transfer would be approximately $2000. IUIs total cost was approximately $600 or a little less. Plus medications. Trigger shot for 10000units was $100. I could use that for two cycles.
Describe Elizabeth Kennard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
We discussed if I was to do ivf Single embryo transfer was all we would ever do, again due to my uterine anomaly
3
Doctor
Elizabeth Kennard
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
5
Age 34
European
Income $50K - $99K
Lawyer
3rd of 3 Docs
5 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Grant Schmidt] was nice and spoke to us candidly and answered all of our questions. But after my diagnostic panel his communication dropped- there was little to no follow up until I reached out and was told he recommends IVF if I would like to have another child. His nurse sent me the packet of info and said to follow up when I’ve reviewed it, there was no discussion with him about why IVF is preferred or what the plan would be.
No one [from ORM] ever contacted me to tell me IVF was the recommendation. I noticed test results from my lab work on the portal and called to find out what the plan was. They supposedly sent me an IVF packet but I never received it...When I started seeing Dr. Schmidt I spoke to a few nurses and I was unclear who to contact. The portal didn’t include a contact for Dr. Schmidt’s nurses so that was unhelpful as well.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
He was nice and spoke to us candidly and answered all of our questions. But after my diagnostic panel his communication dropped- there was little to no follow up until I reached out and was told he recommends IVF if I would like to have another child. His nurse sent me the packet of info and said to follow up when I’ve reviewed it, there was no discussion with him about why IVF is preferred or what the plan would be. Perhaps that would have come later if I had reached back out but we weren’t financially able to move forward.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
Stay on top of communication
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine?
He was authentic and fairly personable during the consultation itself but all other communication was lacking.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
N/A
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
When I had my first doctor at ORM (who retired), I was assigned to one nurse and given an extension to reach her. When I started seeing Dr. Schmidt I spoke to a few nurses and I was unclear who to contact. The portal didn’t include a contact for Dr. Schmidt’s nurses so that was unhelpful as well. When I called, I’d leave voicemails and different people would call me back and they didn’t seem to have a good grasp on who I was. And they had to send me my IVF packet ‘twice’ because I never received it the first time.
Describe your experience with Ohio Reproductive Medicine.
I have heard billing (sometimes months or even years later) is sometimes problematic but haven’t had that issue myself. I think the primary issue is communication- who to talk to, by what method, and what the next steps are.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine.
We paid for a consultation
What specific things went wrong at Ohio Reproductive Medicine?
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Ohio Reproductive Medicine.
No one ever contacted me to tell me IVF was the recommendation. I noticed test results from my lab work on the portal and called to find out what the plan was. They supposedly sent me an IVF packet but I never received it, so I asked them to send it again and to send an electronic copy so I didn’t need to wait again, they only sent a hard copy.
5
Doctor
Grant Schmidt
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 32
5 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Rossi] gives me realistic hope...When she isn't sure, she tells my why she wasn't sure about something and walks me through her decision-making process. When she is sure, she would explain the medical research behind it. She injects humor when needed, acknowledges my feelings and fears even before I did, has called me personally a number of times for consolation and advice, and has shared recent research she had done on my behalf. The day I was supposed to stop ovarian stimulation meds and do my trigger shot for my first retrieval, I freaked out over how low my estrogen was and calle
I had good experiences with the nursing staff [at Ohio Reproductive Medicine]. My calls were always returned same day (if I called in the morning) or next day (if I called later on). They would upload critical test results same day into my online portal. Recently, they've had turnover in the IVF nurse department and the new ones are more disorganized and lack knowledge (they have to constantly go ask questions). I've had to call more and get more clarification than I did before. Clinic Errors
How was your experience with Brooke Rossi at Ohio Reproductive Medicine?
Dr. Rossi has been utterly fantastic. She never gives me false hope but helps me feel optimistic at the same time. When she isn't sure, she tells my why she wasn't sure about something and walks me through her decision-making process. When she is sure, she would explain the medical research behind it. She injects humor when needed, acknowledges my feelings and fears even before I did, has called me personally a number of times for consolation and advice, and has shared recent research she had done on my behalf. The day I was supposed to stop ovarian stimulation meds and do my trigger shot for my first retrieval, I freaked out over how low my estrogen was and called the after-hours line. She took the call, listened to my concerns, let me cry, and then actually tweaked my protocol and had me do one more round of shots-which I really think did make a difference for my number of eggs ready! When I had my miscarriage from that cycle, she was so empathetic and professional and really handled it better than I could have imagined. We have had issues with my poor response since then, and she has really collaborated with me every step of the way. I really believe that she will help me get there! Go see her!
What's one piece of advice would you give a prospective patient of Brooke Rossi at Ohio Reproductive Medicine?
Be honest and open about what you want and need-she will listen to you. Trust her judgment but also trust yourself.
During treatment, were you treated like a number or a human with Brooke Rossi at Ohio Reproductive Medicine?
She called me personally when I had a chemical pregnancy my first cycle with her, to answer my many questions, to calm my fears the day before my egg retrieval. She really listened to me when I had questions about my cycle, my meds, when I wanted to try something new, and honestly considers my preferences for treatment. She gives her medical opinion in a way that is respectful and knowledgeable without being dismissive. She has talked to me numerous times on the phone and never rushes me. I feel like she genuinely cared about my results. When I got pregnant from my first IVF cycle and transfer, she was really happy for me. When I was diagnosed with an anembryonic pregnancy, she expressed intense (yet professional) empathy for my situation. She also moved her schedule around so she could personally do my D&C the next day. I couldn't imagine a doctor who treats someone more like a human and an equal in this process. She gives me realistic hope.
Describe the protocols Brooke Rossi used in your cycles at Ohio Reproductive Medicine and their degree of success.
When I came to her, I had done two rounds of Clomid with my OBGYN. I was ovulating on my own but had borderline progesterone levels and a shorter luteal phase. Dr. Rossi recommended we do one more round and an HSG. She also did not like my prolactin levels, sent me for an MRI (that my regular endocrinologist had told me was unnecessary), found a prolactinoma, and started cabergoline to treat it. I had a chemical pregnancy that cycle. Because of that, we decided to do a few more medicated rounds and see if the lower prolactin levels would help me get pregnant. I asked to do letrozole out of concern the Clomid was thinning my lining. Dr. Rossi did not have that concern but was happy to oblige. Three rounds did not work. We did a round of letrozole with IUI-no pregnancy. I asked to do a round of injectibles and IUI-Dr. Rossi agreed-no pregnancy. Did a round of letrozole again (I was out of town and couldn't come in for monitoring for the injectibles) and IUI-no pregnancy. Moved straight to IVF. Did three weeks of birth control to calm my ovaries (I was ovulating really early) and then did a microdose lupron protocol with high doses of gonal-f. We upped the gonal f a little after a couple ultrasounds to see follicle growth, and then did egg retrieval. Due to only having 5 mature follicles via ultrasound, Dr. Rossi wanted to plan for a day three transfer. When we got four embryos on Day 1 from my 5 retrieved eggs, she decided that things were looking better than she expected and we should go for a day 5 transfer instead. We did a fresh transfer due to her research that they're more successful in poor responders like myself. One embryo was a grade 1 blast, so we transferred that (one more made it day 6 to freeze), and I got pregnant. At mt 7-week ultrasound, we discovered it was an anembryonic pregnancy and did a D&C the next day. I got my period 4 weeks later, and that cycle we did a saline sonogram to ensure that there was no scarring after the D&C. We did a natural start cycle with microdose lupron and high dose gonal f again. I only developed 2 follicles, so we converted to IUI (no pregnancy). We decided to start oral estrogen priming after IUI to prep for another stim cycle, but I had either 2 giant follicles or 2 cysts at baseline, so we decided to cancel. I asked to try birth control again since it worked the last time, so we did 3 weeks of a low-dose birth control then gonal f and menopur. I only got 3 follicles that time and we decided to convert to IUI again (Dr. Rossi is convinced I can produce better and we shouldn't waste the retrieval from my insurance). That was a bfn. We decided to try an estrogen patch/antagonist priming protocol, and that baseline was good so we moved forward. My cycle just got cancelled due to COVID-19 clinic shut downs, so I'm currently waiting to start back up. I'll come back and update when I start again.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
I had good experiences with the nursing staff. My calls were always returned same day (if I called in the morning) or next day (if I called later on). They would upload critical test results same day into my online portal. Recently, they've had turnover in the IVF nurse department and the new ones are more disorganized and lack knowledge (they have to constantly go ask questions). I've had to call more and get more clarification than I did before.
Describe your experience with Ohio Reproductive Medicine.
I was able to get in quickly for an eval-I think it was less than a two week wait (but my doctor was also new to the clinic so she was taking new patients). The staff are friendly, knowledgeable, and communicative (in my experience). However, I did have a friend who went to the same clinic who sometimes did not get called back same day, even when she had uncertain test results she needed a nurse to review with her. The doctors do rotate for IUI and IVF transfers, so my doctor did not do my IUIs or my transfer. She did do my egg retrieval and most of my monitoring. When I really wanted her to do my scan when I was worried we'd have to decide to cancel a retrieval for poor response, she saw me personally even though she wasn't on rotation.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
The clinic tells people to come starting at 7:30 but people can get in as soon as 7 most days. Bloodwork is first come, first serve and they have 1-2 people doing bloodwork from 7am-12:30pm. Ultrasound monitoring is then done once you have your bloodwork done, though if bloodwork is backed up, they will take people for ultrasound first. I would get there between 7-7:30, and I would never wait longer than 15-20 minutes before being seen. However, most of the time, by the time you get blood drawn, do the US, and see the IVF nurse, you're there for 45-60 min. It was run very efficiently.
Describe the costs associated with your care under Brooke Rossi at Ohio Reproductive Medicine.
I had insurance coverage, so I met my out of pocket expenses and then didn't pay for the rest. So I don't have accurate numbers.
Describe Brooke Rossi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
strong preference for transferring only one embryo, especially at my age (32). She said she would not consider transferring more than one, no matter the results of the retrieval. For my friend at the same clinic at age 38 in January 2020, Dr. Rossi transferred one good-quality blast and one poor-quality blast in a fresh cycle (the poor was unlikely to make it to freeze). My friend got pregnant with a single baby.
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call with results
Describe the specific things that went wrong at Ohio Reproductive Medicine.
I had a friend who had a low beta after her IVF transfer, and the clinic uploaded the results and did not call her. She called them that same day-no response. She called the next day and they claimed they called, but she never got a message from them. The doctor was very apologetic though. I haven't had a serious issue with the clinic personally. But I also am not afraid to keep calling until someone calls me back :)
10
Doctor
Brooke Rossi
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
5
NPS
5
Age 30 - 32
3 IUI
1 IVF
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Schmidt is friendly, caring and always has a positive attitude that he can get you pregnant. He's very laid back which can be good and bad. The only negative thing I can say is I wish he was the one doing all monitoring appointments, IUI's and egg retrieval instead of other doctors...Dr. Schmidt preferred a single embryo transfer...I never really got a good diagnosis from him
[Ohio Reproductive Medicine] is very busy and at times you do feel like a number and I wish you could see the same doctor at all appointments...Monitoring appointments were in the mornings starting at 7am and it was first come first serve. Depending on the day, we were lined up outside the door to get in...Some of the nurses were very nice and compassionate and some were not as friendly. They all communicated very well and returned my calls at a reasonable time...IVF was around $7100 plus meds and IUI was $381 plus meds and monitoring
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
Dr. Schmidt is friendly, caring and always has a positive attitude that he can get you pregnant. He's very laid back which can be good and bad. The only negative thing I can say is I wish he was the one doing all monitoring appointments, IUI's and egg retrieval instead of other doctors.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
Make sure you ask questions and write them down if you have to. Also if there is something you wanted tested on ask him because I can tell he is not a fan of additional testing.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
I went through numerous treatments with Dr. Schmidt. I never really got a good diagnosis from him but I did have Low AMH and Hypothyroidism. Started out with Letrozole, trigger shot & timed intercourse for 4 cycles which were unsuccessful. Then we moved onto Follistim injections for 2 cycles but I ended up ovulating before doing the trigger shot & timed intercourse so those 2 rounds were unsuccessful. Then we moved onto Letrozole, follistim injections, trigger shot with timed intercourse for 2 cycles which ended up being unsuccessful. Then we did 2 more cycles with the same protocol but adding in IUI but both of those were unsuccessful. Then we moved onto IVF, had 1 cycle cancelled and switched to IUI because I didn't respond well to the meds which were microdose lupron, follistim, & menopur which it ended up being unsuccessful. Then we tried another cycle of IVF and I took Clomid, Follistim, and Trigger shot and ended up having 5 follicles at my last ultrasound scan but when it came time for egg retrieval they only retrieved 2 eggs and they both ended up being immature so it was unsuccessful. I'm positive I ovulated before the egg retrieval and that is why I didn't have a good outcome. I don't think they monitored me as good as they should of. So we switched clinics after this to get a second opinion.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
Some of the nurses were very nice and compassionate and some were not as friendly. They all communicated very well and returned my calls at a reasonable time.
Describe your experience with Ohio Reproductive Medicine.
This clinic is very busy and at times you do feel like a number and I wish you could see the same doctor at all appointments but I understand why they do what they do to accommodate everyone. There prices are very reasonable as well compared to other clinics which is a good thing. Overall I had a good experience with them even though I didn't get a success story.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
Monitoring appointments were in the mornings starting at 7am and it was first come first serve. Depending on the day, we were lined up outside the door to get in and sometimes it was crazy how many people were there at one time. I always tried to be one of the first ones there so I didn't have to wait as long to get my blood work and ultrasound done.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine.
IVF was around $7100 plus meds and IUI was $381 plus meds and monitoring. This is if you don't have insurance coverage.
Describe Grant Schmidt's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
Dr. Schmidt preferred a single embryo transfer which was fine with me because that is what I wanted too.
5
Doctor
Grant Schmidt
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 32
2 Fertility Medications
PCOS
Tubal Blockage
European
Income $50K - $99K
Teacher
2nd of 2 Docs
16 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
When going over procedures he [Dr. Williams] explains them fully and tells you what he believes your chances are and why...He is pretty blunt and likes to explain things with pictures. If you don't understand what he is talking about ask him to slow down or even explain it in another way...I meet with him personally every time...had a mishap occur due to neglegince of another staff member. When speaking with Dr. Williams he caught it right away
The clinic [ORM] is clean. The secretary is very friendly and helpful. The online portal is slightly hard to follow. If you want to send an email to someone it goes to an office worker who then sends it to the person you really are trying to get ahold of which is slightly annoying...only issue I have had with the clinic was a miscommunication on a voicemail from an LPN within the office (not my doctor's nurse)
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine?
Dr. Williams is very concerned with his patients. I had a mishap occur due to neglegince of another staff member. When speaking with Dr. Williams he caught it right away. He completed my exam and determined this issue would not be determintel to our chances this month. We went back to his office so he could get to the bottom of the miscommunication. He addressed it right away with the staff member. I feel as though I am in very capable hands. I meet with him personally every time. His only drawl back would be he not very computer savvy relying on his nurse and other staff members to call with medical updates and such.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine?
He is pretty blunt and likes to explain things with pictures. If you don't understand what he is talking about ask him to slow down or even explain it in another way.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine?
When I am with Doctor Williams you can tell he really cares. He recalls previously told information not only about medical things, but life as well. When going over procedures he explains them fully and tells you what he believes your chances are and why. He is big into fist bumping which could go either way, but to me it is more of a personal touch.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine and their degree of success.
Having pcos makes my periods not as frequent as they should be. My current strategy is to take femera on day three of my period through day seven. Around day ten or so I go in for a ultrasound to check ovulation profession. Based on what he sees there he tells me what day I should take.my pregno (trigger shot). After ovulation I am now taking pregestrone vaginally for two weeks. As we discovered during my last cycle that me progesterone level was at a 7. During this phase I also have blood work done to determine my progesterone levels. We are currently doing times intercourse.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
Dr. Williams nurse is very nice and helpful. However some of the other nurses on staff seem to treat you more like a number. I only specifically had one bad experience and that was with a LPN on staff.
Describe your experience with Ohio Reproductive Medicine.
The clinic is clean. The secretary is very friendly and helpful. The online portal is slightly hard to follow. If you want to send an email to someone it goes to an office worker who then sends it to the person you really are trying to get ahold of which is slightly annoying. Although when I did run into an issue and I wanted to make sure it was addressed the person on the other end of the portal had it sent to the people it needed to be sent to and the issue was addressed within 24 hours. They were very understanding and apologetic. The clinic is also conveniently located next door the a compound pharmacy, and across the street from am outpatient surgery center.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine.
At this phase my insurance is still covering most of the cost. At this point I am responsible for the office copay, my pill medications are covered through insurance with just a $4 fee. The shots are $100 dollars but there is enough in the vial for two months worth. The dye test cost about $260 after insurance. Blood work is free. My insurance covers all things exploratory or towards fixing an underlying issue anything that is specific to fertility such as IVF will not be covered.
What specific things went wrong at Ohio Reproductive Medicine?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Ohio Reproductive Medicine.
The one and only issue I have had with the clinic was a miscommunication on a voicemail from an LPN within the office (not my doctor's nurse). When the nurse called to give me my progesterone results she informed me that my progesterone was low and that she would be sending in a prescription for pills to be taken after my period ends for two weeks. So I began taking them directly after my period ended. It was not until day ten of my cycle when I was at the doctor's office speaking with my actual doctor that I was supposed to take them after my peak fertility days. The doctor conducted my exam and determined it did not do damage to this cycle and as long as I stopped taking them and started back up when he told me I should be ok. I was pretty upset and worried that something like this might happen to someone else. I sent an email to the patient portal and received an email stating their apologies, and that they plan to use this example in an upcoming training (obviously omitting all the personal details).
10
Doctor
Steven Williams (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
8
NPS
10
Age 22 - 24
6 IUI
PCOS
Tubal Blockage
Latinx
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Sometimes she [Dr. Kennard] wouldn’t be there and one of her colleagues would take care of me . Ultrasounds were in and out and I felt limited to asking questions . And if I did ask they were quickly answered and out the door she went...we went in for a IVF consult and she did explain things much more in depth that made us feel reassured this would work ! Over all she is a great doctor and communication can lack at times but we appreciate everything she’s done for us .
She [nurse at Ohio Reproductive Medicine] tells me the things as they should be and always shows great work ethics . She gives me advice and treats me more as a friend than a patient . Shows compassion and empathy for the situations we have gone Through...I paid a total of 7,200 for my 6 failed iui treatments . That’s including meds , ultrasounds , injectibles . Plus 900 for blood work to check my egg reserve and FSH levels...
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine?
I loved the doctor . She first started off with iui’s since it would be a way to help us save money . As our iui’s were failing we were increasing jnjectibles . Everytime she would mention our iui would work but it always would fail . Not that it was her fault , my egg reserve was great . We just didn’t know what could cause it . In February we went in for a IVF consult and she did explain things much more in depth that made us feel reassured this would work ! Over all she is a great doctor and communication can lack at times but we appreciate everything she’s done for us . She also speaks in Spanish which helped us out , when my mother would come along .
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine?
Be very patient . try to ask as many questions to her or the nurses so you will be well informed before going home . Use the patient portal for new messages , they are really quick to respond or give a call back
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine?
Sometimes she wouldn’t be there and one of her colleagues would take care of me . Ultrasounds were in and out and I felt limited to asking questions . And if I did ask they were quickly answered and out the door she went .
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine and their degree of success.
I seemed to react better with femara. I started off taking 10mg a day between days 3-7. I was also taking 500mg of metformin in the morning . And prometeium. Along with the pregnyl . I did that for 3 months . The on the last 3 iuis I did injectibles and started on 450 of gonal-F. And using the ovidrel shot . I had no reaction and on the last iui she noticed a small cyst the size of a penny and thought it would be better not to mess with . So in February we went for an IVF consult and she did say we would still be using gonal-F and menopur as well ovidrel .
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Terry )
She has two nurses but my favorite is terry . She tells me the things as they should be and always shows great work ethics . She gives me advice and treats me more as a friend than a patient . Shows compassion and empathy for the situations we have gone Through
Describe your experience with Ohio Reproductive Medicine.
They’re great . Always friendly and courteous staff. Everyone greets you with a wave and huge smile . You feel welcomed and not alone in the journey ahead. It’s a clean atmosphere, if there are any questions you have the secretary up front gladly answers your questions or can transfer your call the correct department
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine.
I paid a total of 7,200 for my 6 failed iui treatments . That’s including meds , ultrasounds , injectibles . Plus 900 for blood work to check my egg reserve and FSH levels . this is the major reason why we decided to go the IVF route and invest our money wisely
Describe Elizabeth Kennard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
We definitely wanted 2 embryos to be transferred but she suggested just one since there is a risk of multiples and also a health risk for me and the babies : we agreed . And we will see what happens . We have planned to do a fresh transfer on day 5 .
8
Doctor
Elizabeth Kennard
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 29 - 30
Anovulation
PCOS
European
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
11 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Recently I finished a set number of medicated cycles and my husband and I met with Dr. Kennard to discuss next steps. She was extremely candid when talking about our options down to the risk of multiples, risk of OHSS, and success rates. She never gave us false hope but gave facts. She did not use price to dissuade or persuade us to choose an option. I like that she gave us the information we needed and that we felt supported to make any decision on our own.
I like Ohio Reproductive Medicine because they didn't question it when I decided to switch to Dr. Kennard. I switched because I didn't like that my previous doctor sometimes gave me false hope instead of just facts....they are quick to make appointments and manage to work around my schedule more often than not. I always receive cost information up front which is important to me.
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine?
Recently I finished a set number of medicated cycles and my husband and I met with Dr. Kennard to discuss next steps. She was extremely candid when talking about our options down to the risk of multiples, risk of OHSS, and success rates. She never gave us false hope but gave facts. She did not use price to dissuade or persuade us to choose an option. I like that she gave us the information we needed and that we felt supported to make any decision on our own. She stopped to ask if we had questions and even if we were okay during a tough conversation. I appreciate the way she handles herself around very sensitive topics.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine?
I would recommend you educate yourself before meeting with Dr. Kennard or any doctor. Come prepared with questions and more questions. When you meet with a fertility doctor you are often paying out of pocket so you are literally paying for your doctor's time. Use it.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine?
I felt like a human because Dr. Kennard always talked about treatment specific to my situation. She never gave false hope or expectations but also checked in with me often to make sure I was ok during appointments, ultrasounds, procedures, etc. Her bedside manner is great. I like that she explains every thing she is doing during procedures.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine and their degree of success.
I had high male hormones and take a nightly dexamethosone tablet to suppress my adrenal glands from overproducing these hormones. During medicated cycles I take a 5 day course of letrozole starting and cycle day 3. I then visit the office for a follicular ultrasound on day 12-13. Based on my follicle development I would give myself an HCG trigger shot, usually Pregnyl to encourage the final maturation and release of an egg. During this time I had one chemical pregnancy lost at 5w6d and no other pregnancies. Next I am moving on to IVF and am currently awaiting my protocol review!
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Lisa Evans, Teri Rochon)
I have two nurses, Lisa Evans and Teri Rochon. They both have great bedside manner and are organized. I appreciate that they return phone calls and messages in a timely manner. They answer any and every question that I have.
Describe your experience with Ohio Reproductive Medicine.
Don't be afraid to request a new doctor at this or any clinic. Find a doctor that delivers what you need. I like Ohio Reproductive Medicine because they didn't question it when I decided to switch to Dr. Kennard. I switched because I didn't like that my previous doctor sometimes gave me false hope instead of just facts. I also switched to a female doctor from a male doctor because it made me more comfortable. I also like Ohio Reproductive Medicine because they are quick to make appointments and manage to work around my schedule more often than not. I always receive cost information up front which is important to me.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine.
Medicated cycles using letrozle and a trigger shot usually cost $89 for medications and $389 for a follicular ultrasound each cycle. Moving onto IVF my expected cost to the clinic for one round is $7,000 which includes multiple ultrasounds, egg retrieval and embryo transfer. I'm also estimating about $5,000 in medication costs.
10
Doctor
Elizabeth Kennard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
9
Age 33 - 34
3 IUI
1 IVF
1 Egg Freezing
Anovulation
European
Income $100K - $199K
1st of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Every consultation felt like we were just a chart, no personality. ... Between the constant multiweek vacations during our 6 months of treatment we rarely ever saw him [Dr. Williams] except for consultations. We had to push to continue treatment while he was away. ... He would give us a false sense of progress to only be told by the nurses [ORM] later that we would not be able to do the timeline he gave us. ...
It’s very factory like [Ohio Reproductive Medicine]. In/Out and wait times are long. Typically you aren’t seen until 30 minutes after your appointment. Clinic is clean and pleasant though. Receptionists are very friendly. Multiple waiting rooms are confusing. ... The nurses were great. Mackenzie was amazing at explaining things to me when I had concerns.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine?
Between the constant multiweek vacations during our 6 months of treatment we rarely ever saw him except for consultations. We had to push to continue treatment while he was away. If we had questions we could only speak to the nurses and have to go back and forth with them and the doctor instead of him taking 5 seconds to speak to us directly. He would give us a false sense of progress to only be told by the nurses later that we would not be able to do the timeline he gave us.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine?
Be prepared to fight and advocated for yourself. He will certainly not pay enough attention to who you are to do it for you.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine?
Every consultation felt like we were just a chart, no personality. We constantly had to remind him of the current treatment path that he had set.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine and their degree of success.
Originally wanted to do another 3 rounds of timed intercourse with clomid, after we had already done 4 cycles with our GYN. We refused and were allowed to do IUI. After two failed IUI we requested to move forward with IVF and were denied and advised for one more IUI that again failed. Due to lab shut downs and a paperwork technicality we were forced to wait 2 months longer than we would have liked for our ivf procedure.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
The nurses were great. Mackenzie was amazing at explaining things to me when I had concerns.
Describe your experience with Ohio Reproductive Medicine.
It’s very factory like. In/Out and wait times are long. Typically you aren’t seen until 30 minutes after your appointment. Clinic is clean and pleasant though. Receptionists are very friendly. Multiple waiting rooms are confusing.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
It was a cattle call for IVF monitoring. Show up by this time and wait with 20 other women and hope you get there before the crowd
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine.
The consultations were expensive considering the lack of information we would receive. Rest of the costs seem standard
Describe Steven Williams (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
He didn’t seem to be one way or the other. Mentioned other doctors options that were strongly for one at a time. However did show the risks of multiple
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Ohio Reproductive Medicine.
Our doctor constantly forgot what stage of treatment we were on so if we would have not advocated we would have spent money of medications that would have been admitted incorrectly.
0
Doctor
Steven Williams (retired)
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
9
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
5
NPS
4
Age 37 - 39
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Consultant
Only Doc Seen
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I have enjoyed my interactions with him, I am not confident that we had exhausted all the options before he suggested donor eggs and felt that conversation could have been handled more eloquently. ... Dr. Williams had a great demeanor during of our consultations. He was great in taking the time to explain our diagnosis and treatment options, answered my husband's and my questions, and was compassionate when I was emotional.
I went to Ohio Reproductive Medicine due to a referral by my OBGYN. Over the period I was treated there, I had different experiences with the front desk, ranging from friendly and compassionate to downright rude and even incompetent. I feel conflicted by the first come, first serve for monitoring appointments (blood work and ultrasounds); ... made it extremely difficult to set appropriate expectations for my arrival at work.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine?
Dr. Williams had a great demeanor during of our consultations. He was great in taking the time to explain our diagnosis and treatment options, answered my husband's and my questions, and was compassionate when I was emotional. While I have enjoyed my interactions with him, I am not confident that we had exhausted all the options before he suggested donor eggs and felt that conversation could have been handled more eloquently. Also, as I mentioned earlier, I would appreciate more time with him to discuss treatment, concerns, and to truly feel he understood us and had the same goals and my husband and I.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine?
Be your own advocate and ask the questions until you get an answer that satisfies you. (That would be my advice for everyone, not exclusive to prospective patients of Dr. Williams.)
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine?
When I was in the room with Dr. Williams, I felt like a human. However, the process of getting in to see him (two waiting rooms, the clipboards, etc) made me feel like a number. Also, while I understand the need of seeing multiple doctors throughout monitoring based on who is available, it adds to the already growing feeling that I am a number.
Describe your experience with Ohio Reproductive Medicine.
I went to Ohio Reproductive Medicine due to a referral by my OBGYN. Over the period I was treated there, I had different experiences with the front desk, ranging from friendly and compassionate to downright rude and even incompetent. I feel conflicted by the first come, first serve for monitoring appointments (blood work and ultrasounds); on the one hand, it's great to know I can get in early and hopefully beat the crowd, or know that I am only waiting because others showed up before me and not because they were late to an appointment time. On the other hand, hope is not a strategy and the first come, first serve made it extremely difficult to set appropriate expectations for my arrival at work. It can really feel like moving cattle, signing a clipboard in one waiting room, waiting for bloodwork, signing a clipboard in another waiting room, waiting for the ultrasound, and then signing yet another clipboard to let the nurses know you're ready to speak to them.
What specific things went wrong at Ohio Reproductive Medicine?
  • Provided conflicting information
5
Doctor
Steven Williams (retired)
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
4
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
9
NPS
9
Age 27 - 29
8 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have had a positive experience with Dr Schmidt. He takes the time to explain everything to you, the pros and cons of the next step and the risks that go along with them. For our situation with unexplained infertility he has been very comforting when the results are not as we had hoped for and honest about what he thinks our next steps should be without being pushy. I appreciated that he did not put me through extra surgery that he did not feel necessary and was very honset with my husband and I about the risks and benefits of the exploratory surgery so we could make the best decision for us. He has always taken his time and been very through during exams. I would highly recommend Dr Schmidt to anyone.
I would always try to get there first thing at 7 when the clinic [OH Repro Med] would open. Some days there would already be a line at the door waiting. It would depend on the day you could be there for 2 hours or you could be in and out in 30-45 minutes..... Staff is very friendly and welcoming. Good at returning calls and answering questions. There are four doctors and it seams like you see a different one very time you are in for a monitoring appointment. I made sure that I knew my body and where I was in my cycle and would question everything so something didn’t get missed. You need to be your own advodicate.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
I have had a positive experience with Dr Schmidt. He takes the time to explain everything to you, the pros and cons of the next step and the risks that go along with them. For our situation with unexplained infertility he has been very comforting when the results are not as we had hoped for and honest about what he thinks our next steps should be without being pushy. I appreciated that he did not put me through extra surgery that he did not feel necessary and was very honset with my husband and I about the risks and benefits of the exploratory surgery so we could make the best decision for us. He has always taken his time and been very through during exams. I would highly recommend Dr Schmidt to anyone.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
Ask all the questions you can think of. He is willing to take the time to answer any and all concerns that you have.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine?
Dr. Schmidt has always taken time to sit and answer any and all questions my husband and I have had through our process. He has also helped us through the hard times and comforted us when things were tough. I have never felt rushed or that I was just another patient he needed et through in his day.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
We have unexplained infertility. When we first saw Dr. Schmidt all our tests came back normal so we were put on oral medication with timed intercourse. When this did not work after a cycle we moved to oral medication with trigger shot and IUI. Since all of our numbers were very normal and the cycles were going good (on paper) but we were not getting pregnant we continued this route for 5 cycles. Then we moved to injectible medication for three cycles with iui. When those failed doctor Schmidt recommended we move on to ivf since we still had no answers. Our protocol for ivf was down regulation then stemming with gonal-f, menopur and certitude. I believe this is a pretty standard protocol for an ivf cycles. Our cycle ended with one pre-blast embryo that did not result in a pregnancy. Dr Schmidt was very comforting in our post ivf consultation and we have discussed different protocols for the next ivf cycle. We have an appointment in late March to discuss what next steps will be taken. I was disappointed that when asked I was not given any changes to diet or supplements that may help our next round of ivf until I brought up research I had done.
Describe your experience with your nurse at Ohio Reproductive Medicine.
Dr Schmidt has three nurses on staff. One nurse has changed in the last year and a half. Overall his nurses are very nice and understanding. I have always had my phone calls returned the same day. My favorite nurse is Carol. She is the sweetest and always puts my mind at ease and I appreciate it. Both of the ivf nurses are wonderful. They are knowledgeable and are able to answer any questions during the ivf process.
Describe your experience with Ohio Reproductive Medicine.
Staff is very friendly and welcoming. Good at returning calls and answering questions. There are four doctors and it seams like you see a different one very time you are in for a monitoring appointment. I made sure that I knew my body and where I was in my cycle and would question everything so something didn’t get missed. You need to be your own advodicate.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
I would always try to get there first thing at 7 when the clinic would open. Some days there would already be a line at the door waiting. It would depend on the day you could be there for 2 hours or you could be in and out in 30-45 minutes.
Describe Grant Schmidt's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
I believe it is the policy of the clinic to only transfer one embryo unless there are specific circumstances.
What specific things went wrong at Ohio Reproductive Medicine?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Ohio Reproductive Medicine.
On a cycle where we had planned to do an iui I had a monitoring appointment and the doctor that did my appointment that morning missed a follicle and by the time I came back for my next appointment in two days I had ovulated and the cycle had to be canceled.
9
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
7
NPS
8
Age 35 - 36
3 IUI
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Kennard has a very direct approach. She is not warm or sunshine-y. She is blunt and honest...she focuses on facts. I appreciated her candidness yet can see that her demeanor may not be for everyone...had three medicated (Clomid) IUIs. None were successful. I'm now in the middle of an IVF cycle...As I was about to turn 35, Dr. Kennard had me do the standard bloodwork and an HSG...While this protocol is specific to me, it also seems to be fairly standard. We don't have male infertility issues.
When updating my medications, I noticed that a nurse [at Ohio Reproductive Medicine] seemed to miss a dose. I called and left a voicemail. Almost immediately she sent me a message through the portal (their preferred way of communicating; they don't answer the phones generally) apologize for the error. There are procedures in place that someone may have caught the error; however, I'm glad I did. Again, the nurse was very apologetic.
How was your experience with Elizabeth Kennard at Ohio Reproductive Medicine?
If you are looking for a direct, non-nonsense approach, Dr. Kennard is for you. Naturally, she is not very warm; she focuses on facts. I appreciated her candidness yet can see that her demeanor may not be for everyone.
What's one piece of advice would you give a prospective patient of Elizabeth Kennard at Ohio Reproductive Medicine?
Know that she will be honest and very direct with you; there is no sugar-coating.
During treatment, were you treated like a number or a human with Elizabeth Kennard at Ohio Reproductive Medicine?
Dr. Kennard has a very direct approach. She is not warm or sunshine-y. She is blunt and honest.
Describe the protocols Elizabeth Kennard used in your cycles at Ohio Reproductive Medicine and their degree of success.
As I was about to turn 35, Dr. Kennard had me do the standard bloodwork and an HSG. I then had three medicated (Clomid) IUIs. None were successful. I'm now in the middle of an IVF cycle. For five days I had a 150 unit shot of Gonal F and a 75 unit shot of Menopur in the morning and an additional 225 Gonal F shot in the evening. I now have increased my AM Gonal F shot to 225. I go back in tomorrow and hope to have my egg retrieval next week and embryo transfer the following week. While this protocol is specific to me, it also seems to be fairly standard. We don't have male infertility issues.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
The nursing staff are incredible. They communicate well and respond quickly. They are patient with answering my questions and do seem to really care about us.
Describe your experience with Ohio Reproductive Medicine.
This clinic is run like a factory. For me, this is a strength. I've seen all of the doctors (not just my own) for appointments. I'm not sure how this compares to other clinics; however, it seems to work for them. Each doctor has a different personality; you get to know all of them. Others may see this approach as a weaknesses, as you do feel like a number at times. Again, though, to maximize efficiency, this seems to work. The waiting room is often very crowded (with 15-20 people/partners waiting). However, you're rarely waiting for too long.
Describe the costs associated with your care under Elizabeth Kennard at Ohio Reproductive Medicine.
IUIs were ~$1000 each (I did 3, so ~$3000) IVF medication is ~$7500 Other costs so far (sperm freezing for IVF, blood draws, etc) are around $2500
Describe Elizabeth Kennard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Ohio Reproductive Medicine.
We've not yet had this conversation; I would have liked to have this conversation already. I imagine we'll discuss it around the time of my egg retrieval.
What specific things went wrong at Ohio Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine.
When updating my medications, I noticed that a nurse seemed to miss a dose. I called and left a voicemail. Almost immediately she sent me a message through the portal (their preferred way of communicating; they don't answer the phones generally) apologize for the error. There are procedures in place that someone may have caught the error; however, I'm glad I did. Again, the nurse was very apologetic.
7
Doctor
Elizabeth Kennard
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 32
1 Fertility Medications
Diminished Ovarian Reserve
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Schmidt] made sure we understood the treatment plan at all times and let us know what our options were along the way. He always spoke to us as if we were a special case and not just a number. Our treatment was truly tailored to our specific needs and what we were comfortable with. ... He took the time to sit and listen to our story and how we got to this point. He wanted us to be happy with the treatment presented and always asked for our opinion when giving us treatment options to make sure we felt comfortable moving forward.
He [Dr. Schmidt at Ohio Reproductive Medicine] allowed us to be monitored at our local doctor, as we are over an hour away, with the final ultrasound being at his office. They were always in touch with up to date results and what the next steps of treatment are. Unfortunately we did not have success on the first treatment but we will continue on with more. ... The nurses were always helpful in planning out prescription delivery and appointments. It was nice to have everything explained in details so we always knew exactly what was going on and what to expect.
How was your experience with Grant Schmidt at Ohio Reproductive Medicine?
He made sure we understood the treatment plan at all times and let us know what our options were along the way. He always spoke to us as if we were a special case and not just a number. Our treatment was truly tailored to our specific needs and what we were comfortable with. The nurses were always helpful in planning out prescription delivery and appointments. It was nice to have everything explained in details so we always knew exactly what was going on and what to expect.
What's one piece of advice would you give a prospective patient of Grant Schmidt at Ohio Reproductive Medicine?
Ask as many questions as you need to. He will never tell you what you want to hear, but what the facts of the matter are.
During treatment, were you treated like a number or a human with Grant Schmidt at Ohio Reproductive Medicine?
He took the time to sit and listen to our story and how we got to this point. He wanted us to be happy with the treatment presented and always asked for our opinion when giving us treatment options to make sure we felt comfortable moving forward.
Describe the protocols Grant Schmidt used in your cycles at Ohio Reproductive Medicine and their degree of success.
We decided to do injections with timed intercourse. He allowed us to be monitored at our local doctor, as we are over an hour away, with the final ultrasound being at his office. They were always in touch with up to date results and what the next steps of treatment are. Unfortunately we did not have success on the first treatment but we will continue on with more.
Describe your experience with the nursing staff at Ohio Reproductive Medicine.
Super friendly and helpful
Describe your experience with Ohio Reproductive Medicine.
Everyone has been very friendly and helpful. I have only had a few appointments at this office so I do not have a lot of pros or cons quite yet. They have been able to get me an appointment when it works with my schedule. They seem to be a very busy office but are quick to get to you in for your appointment, which has been helpful when bringing a child along with you.
Describe the costs associated with your care under Grant Schmidt at Ohio Reproductive Medicine.
So far everything has been sent through insurance
What specific things went wrong at Ohio Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Ohio Reproductive Medicine.
Didn’t send my progesterone prescription in, I had to call the start date to get the prescription sent
10
Doctor
Grant Schmidt
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Ohio Reproductive Medicine
Columbus
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5