Oregon Health Sciences University

I feel assured that OHSU is up to date on the latest research and medical techniques for fertility. I know that I am getting the best possible care with this hospital. They also have a reproductive counselor that I've met with to help me during this challenging journey. She was incredibly helpful in providing support by listening and giving me strength to keep going. OHSU is very busy and I don't always get the appointments I need with my busy work schedule. I would also prefer I saw my own doctor for the treatments such as IUI.

They are very organized!!! I loved that on our first visit they scheduled us to see the Financial Coordinator and we discussed our treatment plan and pricing. They had a whole packet for us ready to go. Ever visit since has had the same feel. I don't think that this is a weekness, but sometimes appointments get pushed back due to proceedures or other things running long. I can appreicate that when you check in they have a sign showing how behind the doctor is. I know if it was me in that room, I would want the Doctor to focus on me and my case and not be in a hurry to see the next patient. When you come for a visit, plan for some additional time.

Our clinic was easy to find, accessible and clean. Staff was helpful on the phone when making an appointment and friendly in person when checking in. During the initial consultation the nurse was helpful in explaining the protocol and explaining how the injections worked. We had several errors made by nursing staff with ordering medications (missed meds, filling out PA's, etc.) which resulted in cancelled treatments. We had a lot of questions for the Financial Counselors and felt as though our questions weren't answered at all or in a timely manner. Also, they didn't communicate with us on what deposit was due before the appointment so we came in and were shocked to find out we had a deposit due.

I would say the only weakness of my clinic would be how the egg retrieval sedation worked. As opposed to putting me under general anesthesia, I was consciously sedated to the point I wasn’t supposed to remember anything but was supposed to be able to be functioning to listen to instructions during the procedure if needed. The anesthesiologist didn’t give me enough, and I remember being in pain during the procedure. However, I remember just feeling so ready to be pregnant that I would have done anything. To this day, I would do that procedure again and be in pain to have a healthy baby again. Everything else was so well-oiled and professional. The clinic is a teaching hospital so there were residents that often were part of the appointments. Looking back it was neat to be part of training new doctors to help couples in this kind of heartbreaking need.

The clinic is excellent at managing high patient volumes. To me, the rotating model of care (i.e., I met with whichever fertility doctor was on call) worked great. This enabled prompt care once I was in the system and faultless care 7 days per week. Members of the team were excellent communicators. I like how members of my care team used MyChart in combination with phone and in person communication (during visits) to communicate with me. The many complex parts of care were well-organized, from physician care to other clinical care, lab work, financials, pharmacy, and front desk.

Clinic is good, clean and they know what they are doing. Parking is free. All the staffs are very supportive. The front desk person Sunil also very nice and provided all the necessary information. One suggestion if you are new to the OHSU building, as they have 2 buildings CHH1 and CHH2, sometimes it might confuse you as you need to go to other buildings for blood draw.. so you should be little careful on building #.

Currently the staffing is low and the billing department is suffering. I’ve had some issues with bills coming in after I’ve already paid (you have to pre-pay before each procedure). That being said, the admin staff has been exceptional at attempting to get me answers.

They were very friendly every time I went in. They were well organized and efficient and also on time for each appointment. This was important because I usually had to go to work from the clinic. They always validated and Never forgot to ask about it too.

I love the flexibility of OHSU and how kind they were to me, people are always there and friendly. even on Christmas Eve when I had to come in for treatment people were friendly and kind. our weaknesses maybe that there are a lot of people in charge of your care so sometimes there's miscommunication.

This clinic is affiliated with OHSU and so the doctors are on teaching and rotations, so you may not get your assigned doctor for every visits. They do try and schedule you so that your doctor does the important parts like retrieval and transfer. But this wasn't an issue--all the doctors I saw for ultrasound check ups were wonderful and didn't shy away from questions. I would trust any of them with another cycle

While it is sometimes frustrating that you end up seeing whichever doctor is on that week for your monitoring or procedures, honestly, I really appreciated knowing that all the doctors were meeting to discuss each case every day. It makes me feel like there are multiple viewpoints, points of expertise, and years of experience coming to bear on each decision. I also actually liked all the doctors that I saw (Dr. Amato, Dr. Krieg, and Dr. Wu). As an LGBT family, we felt very safe and recognized. The one point that I would love to see OHSU change is their approach to known/directed donors. This is a common challenge across the country, but we end up jumping through many hoops that add a LOT to our cost. Brian in andrology agreed that it was unfair and needed to be changed, but we have not seen any results yet. However, I would absolutely go back if we had the finances to pay for another cycle.

Great with scheduling but not always on time. Usually a 20-30 min wait. Clinic was easy to find and very clean. Everyone that we worked with at the front office was very helpful With check in and billing.

As previously stated, my only critisicm of the clinic is the lack of communication between us (the IP's) and the clinic and our GC. Lots of frustating calls and random bills in the mail that could have been avoided if there was a central person we could discuss on all matters, instead of speaking to the doctor, then the nurse, then finance, then billing, etc.

One thing you’ll have to be is willing to see any doctor or nurse available. They tell you that they all work together at the consult. I personally think it’s great but I could see it confusing or annoying some people who like to stick with the same people. You do have a primary doctor and nurse but I personally have only been scheduled with my primary people a few times. I’ve seen other doctors and nurses at the clinic many times.

The OHSU Fertility Consultants clinic has a lot of resources available. All of the fertility doctors work together and communicate well. One thing I love about them is that because they are a research and teaching hospital, I feel like we have a medical staff that is willing to try many different avenues to help us reach our goal that other clinics might not in order to protect their results ratio/data. All of the staff members that we have come in contact with (doctors, nurses, lab techs, billing, etc) have been kind, patient, and understanding. The poor woman we were in touch with to schedule my husband's surgery had to deal with us calling back about five times in a row with various questions. Never once did she seem annoyed or inconvenienced. The communication has been excellent and we have always felt cared for. I would say that the main drawback of this clinic is their size. While the bigger size does provide more resources, it can take a longer time to get in for an appointment, and scheduling things like surgery can take longer. To be fair, though, I think we who battle infertility are always in a rush to get started on treatment, so the timeline might be perfectly normal. Getting set up as a new patient was quite easy. The referral process takes awhile no matter where you are, but once we were in touch, they were responsive. The one time it felt like it took awhile was after my husband's SA to schedule his surgery. They said we'd hear from their surgery scheduler within two weeks, and I think we waited a little over that amount of time. The clinic has been very flexible and accommodating with us. We live about an hour and a half away, so they have been great about finding ways to not make us come all the way there. Between using the online health portal for communication and testing results, and finding a hospital closer to us within their network for testing, it has really been a major stress reliever to not have to make that trip every time. Overall, we feel like we're in very good hands with this clinic, and would definitely recommend it to others.

For starters, the office has a very soothing vibe to it. The amount of natural light helps (I’ve been to other offices where it seems you’re stuck in a fluorescent cave). The front desk is friendly, no one has been rude or short with us. I was referred here by a very close friend (who is picky!!) and would definitely refer others here.

Patient portal is amazing. Super responsive. Nursing staff is great, drs are amazing. Parking could be better but am appts make it easier. They do have free validation and covered parking so not horrible but sometimes it can get busy. Waiting area has great views but not much else. Front desk at some of the private clinics feels better (more spa like and attentive) but not huge on my priority list.

OHSU was the third clinic we went to and the experience was the best by far! They were not only skilled, but nice and treated us like real people and not just patients. They seemed to all be interested in the work of helping build families and not concerned about money like some other places.

The clinic is clean, visually appealing, and in a great location. It’s easy for me to leave work for a short mid-day appointment. I understand that they have a team-based approach, so you won’t always see your specific doctor, but I do wish that we saw the same provider each time. My biggest advice would be to ask questions. Tell them what your timeline is and also make sure to really look into all of the available cycle packages.

I know many other people who have had great success with them, and better experiences than I experienced. My husband liked the clinic a lot, the only down side was the time slots available for sperm analysis. OHSU is an incredible hospital system, but it is a busy one. Make sure to do your own research and ask as many questions as you need to. Be your own advocate!

The facility and all staff we worked with are great -- and they have all been very willing to work with us and accommodate us from a different state. Very gay friendly as well. The only negative I can think of comes from explanation of costs. We were given a rough estimate of cost...but it became hard to follow along w/ what each new charge was and how it tied back to the estimate. A few times we had to bounce between the financial coordinator, nurse, and billing to reconcile why there was a difference between what we had expected to pay and what bills arrived. Overall the cost was not dramatically different from the estimate -- but it was at times frustrating along the way to try to keep track of what was what. Everyone was very friendly, but this was the one example where things could have been more smooth.

They are by the books. Do not use alternative medications and treatment approaches. They are expensive but in line with most other clinics. The team of doctors may have some team issues but when I went through, it felt very cohesive. They will not prescribe any medications for the male

The androlgy department was fantastic. They really took great care of my donor and made that process as smooth and easy as possible. The reception desk was also great. They clearly would post wait times for your doctor upon check in which was appreciated.

OHSU does a really great job of coordinating care. The steps I needed to take throughout the process was crystal clear and the clinic was very organized. The facilities were wonderful and they have an amazing view of the Willamette river. OHSU is organized in such a way that you have one doctor as your primary point of contact, but most of your procedures will rotate between the four doctors. All four of the doctors were really wonderful and they have excellent coordination with each other. The only procedures I had that were not performed by a doctor were early cycle ultrasounds.

The urology unit and andrology lab at the Fertility Clinic at OHSU have all been very kind and compassionate. As mentioned, our experiences have been pretty limited to time with Dr. Hedges which have all been very positive experiences. Our only area of poor experience has been with communication between the hospital billing and our insurance, for the things have been covered. We have had to continually stay on top of insurance billing to fix errors, which has been stressful and complicated.