How was your experience with Khurram Rehman at Overlake Reproductive Health?
We had a good experience during the initial interview. I felt like he was trustworthy and we had a good understanding of our plan after our initial appointment, but that was the extent of our satisfaction. We barely saw him during all of our procedures. The check-ups and procedures were done by a nurse practitioner. After doing more research (not blogs, NIH research articles that are randomized controlled trials), we realized that our nurse did not do the procedure correctly. Of course, as with any fertility treatments, there are so many factors that we can't say for certain that that's the reason why it did not work. However, it would've been nice if they could have done the best that they could with what they can control.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
I would suggest going to another clinic where you are not treated like just a number. Where the doctor takes time to do all of the procedures with you and who will monitor your follicle counts, etc, every other day. You are paying a LOT of money for these fertility treatments after all!
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
He established good rapport during the initial consultation. However, he was barely seen during most of the procedures.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
2 IUI cycles with clomid
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo Gray)
The nurse practitioner was very cold and brief; did not smile the entire time we worked with her. She seemed to be busy all the time and overbooked that she did not have time to answer any questions. At one point, we waited for 45 minutes just to ask her about a medication that I was taking. She did not explain things well and just gave a handout. When you're paying so much money and dealing with infertility, that's the last thing that you need. What you want is someone to answer all of your questions to appease your worries and concerns. There are so many things that are unknown about infertility and all of the procedures. Most of the time, you and your husband/partner will be new to all of the terms and procedures. We would try to call and it would take a few days to get a call back from her.
I always got bruises from my blood draws. For someone going through treatments, you know how many blood draws you're required to do. They had a student doing my blood draw every time i was there and they just kept poking me and not getting through my vein. Again, if i'm paying a LOT of money for fertility treatments, I expect a qualified and experienced staff to do my procedures.
During my IUI, the NP did not ask me to fill up my bladder before the procedure. After reading NIH research articles and going to other clinics, I realized that doing so would have given the NP/doctor a better view of my uterus so he/she can transfer the embryo in the most optimum spot. No such instructions were given to me during both IUIs.
The front desk was very unprofessional. Again, infertility is such an isolating, heartbreaking, and painful situation to be in. The last thing that you want to deal with is a front desk person refusing to help you schedule your next appointment so you can make it to work. Front desk who would dress professionally and not play clubbing music in the clinic and talk about how drunk they got the night before. At one point, knowing that i need to get an early appointment so i can make it to work, I grabbed the earliest appointment weeks in advance. We found out later that I need to do a different procedure instead but still seeing the same nurse. So we tried to change it with the front desk. She said that there are no appointments available EVEN THOUGH all she had to do is to swap the procedure with the appointment that I already made. After explaining and arguing with her, she agreed. Seriously, just to make an appointment?
Describe your experience with Overlake Reproductive Health.
I would NOT recommend this clinic.
The doctor was very personable and explained the plan of care. However:
You will not see your doctor during all of the procedures.
Nurses are cold and will not answer your questions. It's hard to get a hold of them.
Front desk was unprofessional.
We received bills (and our insurance covered most of it, thank goodness) where we kept getting additional charges AFTER we paid our bill. They said that they were adjusting the price. If you have any questions to billing, you get voicemail or redirected to a 3rd party company who has no idea what's going on.
Go to a clinic where:
the doctor will see you and do all of your ultrasounds, follicle checks, follow ups with you
Professional front desk
Nurses who will answer your every question within 24 hours either through a phone call or email
honest billing practices
We found all of these and we were very happy. We even thanked our new clinic during the procedure before we did the transfer because it made us feel at ease with whatever the outcome might be.
Don't go to Overlake.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
I don't remember all of the costs but they were different from what was explained to us during our financial appointment. We kept getting adjust charges for bills that we have already paid. We tried contacting billing because the actual charges for the procedures kept changing but getting a hold of them was really hard. It seemed like they outsourced it to a 3rd party billing or they were just not answering our calls for inquiries. We gave up and just paid everything that the insurance would not pay.
What specific things went wrong at Overlake Reproductive Health?
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Lost results
Describe the specific things that went wrong at Overlake Reproductive Health.
When we tried to transfer to another clinic. It took WEEKS to get our records. We could not get a hold of anyone. Front desk refused to connect us with the doctor.
Billing errors that we ended up letting go because when you're dealing with infertility, the last thing that you want is to spend hours talking about how expensive everything is. The charges were changing every time and we just kept paying them. It wasn't the adjustment by the insurance that was changing, it was the charge for each procedure!