Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
6.6
6.6
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
6.1
6.1
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
6.6
6.6
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
6.2
6.2
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
During the first consultation, I was told [by Dr. Kevin Johnson] that the ivf treatment would be tailored to my needs. What happened was the complete opposite. Nearly the same protocol is given to everyone regardless of your concerns with being given too much stimulation meds. Also, everyone undergoing ivf is required to start a “cycle” at the same time- you either miss the cutoff and have to wait a couple months or get to start right away.
this clinic [Overlake Reproductive Health] is WAY more expensive than others, both in the area and out of state. I believe a single ivf costs around $19,000+ a triple bundle around$38,000+...The clinic is very nice before you truly become a patient. After you’ve paid your dues, you truly feel like just a number. ORH prides itself on being a “boutique clinic” but they are honestly the total opposite. There is nothing “small town” or “customized” about this place.
How was your experience with Kevin Johnson at Overlake Reproductive Health?
Dr. Johnson is a very clever businessman. He is knowledgeable in ART but only to a certain extent.. he was very eager to “diagnose” me without any real concrete evidence or further testing.
I let my eagerness to begin ivf get in the way of good judgement. I fully believe that Dr Johnson tells you what you want to hear, waits to collect payment, and then moves forward with the highest drug protocol for everyone, regardless of their unique situation.
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Find a different doctor ASAP.
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
During the first consultation, I was told that the ivf treatment would be tailored to my needs. What happened was the complete opposite. Nearly the same protocol is given to everyone regardless of your concerns with being given too much stimulation meds. Also, everyone undergoing ivf is required to start a “cycle” at the same time- you either miss the cutoff and have to wait a couple months or get to start right away.
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
He put me on the highest drug protocol. Oral meds, hormone patches and injections were all included. He said, more meds equated to better stimulation of the ovaries. The results were horrible and a total waste of money and emotional stability.
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo)
Jo is the head nurse. Your appointments will be with her, not the doctor. She was kind of all over the board; sometimes cordial, sometimes rushed, sometimes absent with communication.
Describe your experience with Overlake Reproductive Health.
The clinic is very nice before you truly become a patient. After you’ve paid your dues, you truly feel like just a number. ORH prides itself on being a “boutique clinic” but they are honestly the total opposite. There is nothing “small town” or “customized” about this place.
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
this clinic is WAY more expensive than others, both in the area and out of state. I believe a single ivf costs around $19,000+ a triple bundle around$38,000+
What specific things went wrong at Overlake Reproductive Health?
Dr. Rehman is kind, knowledgeable...I do trust him and know he has good success rates. He only does IVF not IUIs. I had four consults with him where he outline the plan for us...They prefer single embryo transfer because their success rates are very high. I was only 30 at transfer and they would only do one. Multiple times embryos possibly for older patients but that might be discouraged.
[Overlake Reproductive Health clinic] Strengths- front desk is very friendly, easy to schedule an appointment, open seven days a week, uses very good technology Weaknesses - wish there was more communication or a better overview of the IVF process. Some nurses aren’t friendly...[cost]Most done as buy two get one free packages. If you’re successful on the first try you get half your money back. IUI - buy 2 get one =2400 (or 800/cycle) IVF - buy 2 get one =39,750
How was your experience with Khurram Rehman at Overlake Reproductive Health?
Dr. Rehman is kind, knowledgeable, and a little socially awkward. I do trust him and know he has good success rates. He only does IVF not IUIs. I had four consults with him where he outline the plan for us.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
The dr only does consults and IVF. They don’t do IUIs. A lot of communication comes from the nurses. The clinic also only does frozen cycles of IVF. They only do retrievals and transfers every other month (jan, March, may, etc)
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
I like dr rehman and I trust he does a good job, but only had consults and IVF retrieval with him
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
Medicated natural cycle x2 cycles - during genetic testing, HSG, and clomid challenge
IUI with clomid x3 cycles - cheaper option than IVF to see if we have a fertilization problem
IVF egg retrieval with frozen single embryo transfer x1- mid-level dose of medications and 100% ICSI. All eifht embryos that made it to day five had pgt testing. Great result from our retrieval and transfer worked first try
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo gray)
Jo is kind of grumpy. She’s much friendlier if other people are in the room. She doesn’t like questions and prefers explaining things on her own timing. She is very experienced and knowledgeable.
Jami Taylor was awesome, very friendly and helpful.
Describe your experience with Overlake Reproductive Health.
Strengths- front desk is very friendly, easy to schedule an appointment, open seven days a week, uses very good technology
Weaknesses - wish there was more communication or a better overview of the IVF process. Some nurses aren’t friendly
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
Most done as buy two get one free packages. If you’re successful on the first try you get half your money back.
IUI - buy 2 get one =2400 (or 800/cycle)
IVF - buy 2 get one =39,750
Describe Khurram Rehman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
They prefer single embryo transfer because their success rates are very high. I was only 30 at transfer and they would only do one. Multiple times embryos possibly for older patients but that might be discouraged.
What specific things went wrong at Overlake Reproductive Health?
Dr. Johnson was the first doctor I've ever spoken with who was truly versed in PCOs and how to address the fertility issues associated with PCOS. He was warm and friendly and while giving me a lot of information, made me feel like there was a chance and to have hope...is very knowledgeable and relatable...He was incredibly compassionate about male infertility issues and inquired how my spouse was taking that feedback. He said that unfortunately, male infertility is often overlooked and can be quite a shock to many men.
Overlake was very helpful in laying-out exactly what next steps were. I ended up taking letrozole, gave myself a trigger shot then went in for my IUI...For the most part, both the medical receptionists and the nurses were friendly, prompt and tried to put you at ease...We chose to do their peace of mind IUI program which costs $2400 and includes 3 rounds of IUI. If you get pregnant on your first round, as we did, you are entitled to a 50% refund.
How was your experience with Kevin Johnson at Overlake Reproductive Health?
Dr. Johnson is very knowledgeable and relatable. Rather than giving out false hope, he helped craft an action plan and let me know what I should expect. He was incredibly compassionate about male infertility issues and inquired how my spouse was taking that feedback. He said that unfortunately, male infertility is often overlooked and can be quite a shock to many men.
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
Dr. Johnson was the first doctor I've ever spoken with who was truly versed in PCOs and how to address the fertility issues associated with PCOS. He was warm and friendly and while giving me a lot of information, made me feel like there was a chance and to have hope.
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
Overlake was very helpful in laying-out exactly what next steps were. I ended up taking letrozole, gave myself a trigger shot then went in for my IUI.
Describe your experience with the nursing staff at Overlake Reproductive Health.
For the most part, both the medical receptionists and the nurses were friendly, prompt and tried to put you at ease.
Describe your experience with Overlake Reproductive Health.
Though the clinic seems small from the waiting room, they're actually quite compactly situated. Lots of touch screen access and the medical receptionists were very helpful. They're usually running on time or even early, and the times I've been 15 minutes early I was usually able to be seen right away rather than waiting for my appointment time. They are open 7 days a week year round as timing can be everything in fertility which is of great comfort.
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
We chose to do their peace of mind IUI program which costs $2400 and includes 3 rounds of IUI. If you get pregnant on your first round, as we did, you are entitled to a 50% refund.
[Dr. Rehman] was very positive and understand through this process. I felt like after getting all my questions answered that I had hope the treatment will work....Since I had Diminished egg reserve they put me on the antagon protocol. With 300iu of follistim twice a day, 1 vial of menopur and 50iu of growth hormones. Before these I was on 21day of androderm. I also was taking metformin and dexamthasone. I haven’t had my retrieval until next week so I don’t know the results yet.
I know my clinic [Overlake Reproductive Health] only does frozen transfers and single embryos...I like that they have flexible hours but I wish they started to see patients earlier than 9am. The front desk staff are always very helpful. Even when I tried to get my blood results for my personal records for some reason I never received it....the front desk tracked me down a copy and gave it to me right there. They are always helpful when scheduling appointments or fitting me in.
How was your experience with Khurram Rehman at Overlake Reproductive Health?
Dr. Rehman was able to answer all of my questions. The only weakness I saw that sometimes he was running late but once we were taken into his office he didn’t rush us out. He took the time to really explain to us the options. He was also realistic about my chances but also very positive that we could have a good outcome.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
I would tell a patient to prepare with your questions before hand our first couple visits I wasn’t prepared.
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
Dr Rehaman was very positive and understand through this process. I felt like after getting all my questions answered that I had hope the treatment will work.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
Since I had Diminished egg reserve they put me on the antagon protocol. With 300iu of follistim twice a day, 1 vial of menopur and 50iu of growth hormones. Before these I was on 21day of androderm. I also was taking metformin and dexamthasone. I haven’t had my retrieval until next week so I don’t know the results yet.
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo grey )
I think jo and the other nursing staff are amazing. I was so nervous when I tests started and jo answered all my questions and calmed my nerves.
Describe your experience with Overlake Reproductive Health.
I like that they have flexible hours but I wish they started to see patients earlier than 9am. The front desk staff are always very helpful. Even when I tried to get my blood results for my personal records for some reason I never received it....the front desk tracked me down a copy and gave it to me right there. They are always helpful when scheduling appointments or fitting me in.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
My insurance didn’t cover any of my infertility costs. So I paid out of pocket for all tests, and we did a buy 2 get one free for the ivf procedure.
Describe Khurram Rehman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
I have not had a transfer yet. But I know my clinic only does frozen transfers and single embryos.
Dr Rehman only saw us when we were diagnosed with unexplained infertility. We opted to try IUIs first, so that decision kept us from having any further interactions with him. IUIs are handled with nurses, not the doctors. In our one appointment he was down to business immediately, and repeated himself often to ensure we understood the information covered. He was not personable, warm or particularly kind. He was cordial.
I has 3 different nurses [at Overlake Reproductive Health] that I recall. One was very kind the first time we met, then she seemed too busy and in a hurry. She performed several ultrasounds and at least one IUI. One I did not care for the first time, as she seemed to contradict what another nurse had said. She ended up bejing my favorite though. She took her time with ultrasounds and with IUI setup. The third nurse I wish I had been able to decline allowing to treat me. She never even gave her name when she walked in the room. She was cold and in a hurry. No greeting or anything. I had her twice, once for an ultrasound and once for an IUI.
How was your experience with Khurram Rehman at Overlake Reproductive Health?
Dr Rehman only saw us when we were diagnosed with unexplained infertility. We opted to try IUIs first, so that decision kept us from having any further interactions with him. IUIs are handled with nurses, not the doctors. In our one appointment he was down to business immediately, and repeated himself often to ensure we understood the information covered. He was not personable, warm or particularly kind. He was cordial.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
Ask questions and take notes. You'll only see a doctor at the clinic again if you choose IVF.
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
The only appointment I actually saw this doctor at was at the appointment following initial testing, which cost several hundred dollars for this consultation. We had our initial consult with Dr Johnson who was funny, warm and kind. All IUI appointments were held with nurses, so no further contact was made with either doctor at the clinic, unless we had chosen to pursue IVF. IUI treatments are below the doctors at this clinic. The nurses were hit or miss as far as feeling comfortable goes. Some days they were kind, one in particular, didn't even introduce herself, smile or make any attempt at conversation for an actual IUI. That was upsetting. It's already awkward with your feet in stirrups, to get a cold nurse was very offputting.
Describe your experience with the nursing staff at Overlake Reproductive Health.
I has 3 different nurses that I recall. One was very kind the first time we met, then she seemed too busy and in a hurry. She performed several ultrasounds and at least one IUI. One I did not care for the first time, as she seemed to contradict what another nurse had said. She ended up bejing my favorite though. She took her time with ultrasounds and with IUI setup. The third nurse I wish I had been able to decline allowing to treat me. She never even gave her name when she walked in the room. She was cold and in a hurry. No greeting or anything. I had her twice, once for an ultrasound and once for an IUI.
Describe your experience with Overlake Reproductive Health.
I like they are open every day. They were mostly prompt and kept appointments on-time. The front desk were wonderful when I was a current patient. Once I completed the IUI treatment "package" I never heard from them again. I contacted them for records copies for myself and once to provide all records to a new clinic. Both times they were prompt in providing these records.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
This clinic offered a peace if mind program. It is a flat rate for 3 IUIs. We chose that option and did not have any unexpected costs. We knew we would pay for medication separately. The cost of IVF at this clinic we knew would never be an option, as it was nearly my entire annual salary.
What specific things went wrong at Overlake Reproductive Health?
Failed to call with results
Failed to convey critical information
Describe the specific things that went wrong at Overlake Reproductive Health.
Twice I did not receive calls on days I needed to start taking medications. I had to be on top of making sure they gave me the okay to start meds. One time I started the medication without the go ahead, i would have been thrown off in my cycle had i not made that decision.
Dr. Rehman is overall knowledgeable and kind. I appreciate how he covers all basis of information and also answers questions before they are even asked. I appreciate his time with me and my husband and for making our journey to having kids feel important to him...Dr. Rehman knows this is a very delicate subject and he tries to make sure you are comfortable before diving into information. He front loads information so you have a general idea of what can happen. He spends a lot of time talking with you in his office and explaining options. He is very kind and caring at all appointments.
THey [nurses ar Overlake Reproductive Health] are ok but it is hard when I have to communicate what Dr. REhman wanted me to do to the nurse - this should have already been communicated in my charts. It also was strange because depending on the person the ultrasounds were done very differently and some NP went into detail and took time to explain and another one rushed through and seemed to not want to be there to help.
How was your experience with Khurram Rehman at Overlake Reproductive Health?
Dr. Rehman is overall knowledgeable and kind. I appreciate how he covers all basis of information and also answers questions before they are even asked. I appreciate his time with me and my husband and for making our journey to having kids feel important to him.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
Listen to his advice and ask any questions you have while you are in the office.
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
Dr. Rehman knows this is a very delicate subject and he tries to make sure you are comfortable before diving into information. He front loads information so you have a general idea of what can happen. He spends a lot of time talking with you in his office and explaining options. He is very kind and caring at all appointments.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
We started by trying metformin after testing then went straight to iui with clomid treatments. 3 rounds did not work so next step will be ivf
Describe your experience with the nursing staff at Overlake Reproductive Health.
THey are ok but it is hard when I have to communicate what Dr. REhman wanted me to do to the nurse - this should have already been communicated in my charts. It also was strange because depending on the person the ultrasounds were done very differently and some NP went into detail and took time to explain and another one rushed through and seemed to not want to be there to help.
Describe your experience with Overlake Reproductive Health.
I feel like they don't do a good job communicating between each other which is surprising becasue Dr. Rehman is very good at over-communciating with me. Either the staff is not reading charts or the notes are not thorough enough. Feritlity is such a sensitive area of health I felt like the nursing staff was less concerned about timing and ddetails than Dr. Rehman (he is very thorough when he permormed my iui, hsg and any information relayed to me. ) I am sad becasue I decided to switch offices not because of his plan but becasue of the nursing staff.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
One consultation visit was $300 out of pocket and iui 3 package was 2800.
What specific things went wrong at Overlake Reproductive Health?
Dr. Rehman is wonderful about answering questions in a trustworthy and compassionate way...He did very comprehensive diagnostic tests (blood work and ultrasounds) throughout my cycle to get a clear picture of what I needed. He recommended lifestyle and health changes to prepare me for IVF. We have not yet proceeded with IVF, but plan to see him again to start that process this year...He advised us that he will only do eSET for me, explaining that because of my age (31 at the time) he would not do multiple embryos. I was impressed by his insistence to put patients first in this regard.
The clinic [Overlake Reproductive Health] is very clean and inviting. I was impressed by how comprehensive they are. Not only do they have incredibly knowledgeable and friendly staff, they employ specialists for radiology, nutrition, and wellness...The nurses, and all medical support staff, were always very friendly and compassionate...I believe the package cost for IUI through WINFertility was $1,200 (including absolutely everything for a cycle) and IVF with PGS testing (and absolutely everything needed for a cycle) was $24,000.
How was your experience with Khurram Rehman at Overlake Reproductive Health?
Dr. Rehman was very thorough, honest, and compassionate. He gave me the answers I needed to effectively plan how to proceed on my journey to building a family, and I look forward to returning to see him this year after a much needed break from treatments.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
Go in prepared with questions. Dr. Rehman is wonderful about answering questions in a trustworthy and compassionate way.
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
I don't feel like I was treated like a number at all. Treatment was very individualized and I felt like I was finally being heard.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
He did very comprehensive diagnostic tests (blood work and ultrasounds) throughout my cycle to get a clear picture of what I needed. He recommended lifestyle and health changes to prepare me for IVF. We have not yet proceeded with IVF, but plan to see him again to start that process this year.
Describe your experience with the nursing staff at Overlake Reproductive Health.
The nurses, and all medical support staff, were always very friendly and compassionate.
Describe your experience with Overlake Reproductive Health.
The clinic is very clean and inviting. I was impressed by how comprehensive they are. Not only do they have incredibly knowledgeable and friendly staff, they employ specialists for radiology, nutrition, and wellness.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
I believe the package cost for IUI through WINFertility was $1,200 (including absolutely everything for a cycle) and IVF with PGS testing (and absolutely everything needed for a cycle) was $24,000.
Describe Khurram Rehman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
He advised us that he will only do eSET for me, explaining that because of my age (31 at the time) he would not do multiple embryos. I was impressed by his insistence to put patients first in this regard.
Dr. Johnson is quite animated and friendly. Since we had prior history, he was able to dive a little deeper into solving our fertility issues. I felt like he was able to take a deeper look at our issues than our previous clinic had. His approach leans quite heavy on testing and using various drugs & supplements for treatment...Dr. Johnson likes to use drugs! The cycles I had with him were quite different from my first cycle at a different clinic. I was popping a lot of pills and was maxed out on the stim meds. We did 3 cycles, and I think we tried a variety of strategies with each one.
I somewhat felt like they [staff at Overlake Reproductive Health] could have been pushing additional services (ie. buy the 3 for 2 package instead of the single package) on us, but in the blur and frustration of being infertile, part of that was on me to figure out where I drew the line. Additionally, for our donor cycle, we wanted to look at using my sister as a donor. There was a bit of resistance since her test results were borderline iffy, and the clinic definitely wanted to push their own donors in order to increase success rates. However, our donor didn't produce high quality eggs and was booted from the program. We were very lucky to get a successful pregnancy.
How was your experience with Kevin Johnson at Overlake Reproductive Health?
Animated, friendly, knowledgeable.
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Try to set your expectations ahead of time. Meaning, know how far you want to go if you don't succeed the first time. I felt like it was hard for me to know when to say when after we'd invested so much with each cycle (4 own egg + 1 donor egg). And there was some question as to if the clinic/Dr. Johnson was a proponent of pushing for additional treatments.
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
Dr. Johnson is quite animated and friendly. Since we had prior history, he was able to dive a little deeper into solving our fertility issues. I felt like he was able to take a deeper look at our issues than our previous clinic had. His approach leans quite heavy on testing and using various drugs & supplements for treatment.
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
Dr. Johnson likes to use drugs! The cycles I had with him were quite different from my first cycle at a different clinic. I was popping a lot of pills and was maxed out on the stim meds. We did 3 cycles, and I think we tried a variety of strategies with each one.
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo Overhouse)
I got to know Jo over several years of treatment. She is extremely knowledgeable and always available to answer questions. The rest of the staff was very friendly as well and always willing to help when questions or issues came up.
Describe your experience with Overlake Reproductive Health.
Good clinic - and since I had success, it is hard to describe them with a critical eye.
I somewhat felt like they could have been pushing additional services (ie. buy the 3 for 2 package instead of the single package) on us, but in the blur and frustration of being infertile, part of that was on me to figure out where I drew the line.
Additionally, for our donor cycle, we wanted to look at using my sister as a donor. There was a bit of resistance since her test results were borderline iffy, and the clinic definitely wanted to push their own donors in order to increase success rates. However, our donor didn't produce high quality eggs and was booted from the program. We were very lucky to get a successful pregnancy.
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
We signed up for the 3 for 2 plan and used all own egg retrieval - cost was around $30k without meds. We used one single cycle with donor egg - cost (I think) was around $17k + meds
He [Dr. Rehman] established good rapport during the initial consultation. However, he was barely seen during most of the procedures...We had a good experience during the initial interview. I felt like he was trustworthy and we had a good understanding of our plan after our initial appointment, but that was the extent of our satisfaction. We barely saw him during all of our procedures. The check-ups and procedures were done by a nurse practitioner.
I would NOT recommend this clinic [Overlake]....Nurses are cold and will not answer your questions. It's hard to get a hold of them. Front desk was unprofessional. We received bills...where we kept getting additional charges AFTER we paid our bill....If you have any questions to billing, you get voicemail or redirected to a 3rd party company who has no idea what's going on...At one point, we waited for 45 minutes just to ask her [nurse practitioner] about a medication that I was taking. She did not explain things well and just gave a handout.
How was your experience with Khurram Rehman at Overlake Reproductive Health?
We had a good experience during the initial interview. I felt like he was trustworthy and we had a good understanding of our plan after our initial appointment, but that was the extent of our satisfaction. We barely saw him during all of our procedures. The check-ups and procedures were done by a nurse practitioner. After doing more research (not blogs, NIH research articles that are randomized controlled trials), we realized that our nurse did not do the procedure correctly. Of course, as with any fertility treatments, there are so many factors that we can't say for certain that that's the reason why it did not work. However, it would've been nice if they could have done the best that they could with what they can control.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
I would suggest going to another clinic where you are not treated like just a number. Where the doctor takes time to do all of the procedures with you and who will monitor your follicle counts, etc, every other day. You are paying a LOT of money for these fertility treatments after all!
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
He established good rapport during the initial consultation. However, he was barely seen during most of the procedures.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
2 IUI cycles with clomid
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo Gray)
The nurse practitioner was very cold and brief; did not smile the entire time we worked with her. She seemed to be busy all the time and overbooked that she did not have time to answer any questions. At one point, we waited for 45 minutes just to ask her about a medication that I was taking. She did not explain things well and just gave a handout. When you're paying so much money and dealing with infertility, that's the last thing that you need. What you want is someone to answer all of your questions to appease your worries and concerns. There are so many things that are unknown about infertility and all of the procedures. Most of the time, you and your husband/partner will be new to all of the terms and procedures. We would try to call and it would take a few days to get a call back from her.
I always got bruises from my blood draws. For someone going through treatments, you know how many blood draws you're required to do. They had a student doing my blood draw every time i was there and they just kept poking me and not getting through my vein. Again, if i'm paying a LOT of money for fertility treatments, I expect a qualified and experienced staff to do my procedures.
During my IUI, the NP did not ask me to fill up my bladder before the procedure. After reading NIH research articles and going to other clinics, I realized that doing so would have given the NP/doctor a better view of my uterus so he/she can transfer the embryo in the most optimum spot. No such instructions were given to me during both IUIs.
The front desk was very unprofessional. Again, infertility is such an isolating, heartbreaking, and painful situation to be in. The last thing that you want to deal with is a front desk person refusing to help you schedule your next appointment so you can make it to work. Front desk who would dress professionally and not play clubbing music in the clinic and talk about how drunk they got the night before. At one point, knowing that i need to get an early appointment so i can make it to work, I grabbed the earliest appointment weeks in advance. We found out later that I need to do a different procedure instead but still seeing the same nurse. So we tried to change it with the front desk. She said that there are no appointments available EVEN THOUGH all she had to do is to swap the procedure with the appointment that I already made. After explaining and arguing with her, she agreed. Seriously, just to make an appointment?
Describe your experience with Overlake Reproductive Health.
I would NOT recommend this clinic.
The doctor was very personable and explained the plan of care. However:
You will not see your doctor during all of the procedures.
Nurses are cold and will not answer your questions. It's hard to get a hold of them.
Front desk was unprofessional.
We received bills (and our insurance covered most of it, thank goodness) where we kept getting additional charges AFTER we paid our bill. They said that they were adjusting the price. If you have any questions to billing, you get voicemail or redirected to a 3rd party company who has no idea what's going on.
Go to a clinic where:
the doctor will see you and do all of your ultrasounds, follicle checks, follow ups with you
Professional front desk
Nurses who will answer your every question within 24 hours either through a phone call or email
honest billing practices
We found all of these and we were very happy. We even thanked our new clinic during the procedure before we did the transfer because it made us feel at ease with whatever the outcome might be.
Don't go to Overlake.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
I don't remember all of the costs but they were different from what was explained to us during our financial appointment. We kept getting adjust charges for bills that we have already paid. We tried contacting billing because the actual charges for the procedures kept changing but getting a hold of them was really hard. It seemed like they outsourced it to a 3rd party billing or they were just not answering our calls for inquiries. We gave up and just paid everything that the insurance would not pay.
What specific things went wrong at Overlake Reproductive Health?
Lost paperwork
Lost appointments
Failed to call with results
Failed to send your chart to another clinic
Lost results
Describe the specific things that went wrong at Overlake Reproductive Health.
When we tried to transfer to another clinic. It took WEEKS to get our records. We could not get a hold of anyone. Front desk refused to connect us with the doctor.
Billing errors that we ended up letting go because when you're dealing with infertility, the last thing that you want is to spend hours talking about how expensive everything is. The charges were changing every time and we just kept paying them. It wasn't the adjustment by the insurance that was changing, it was the charge for each procedure!
He [Dr. Kevin Johnson] knew my husband had a stricture in his urethra but still had us do our UI cycles knowing that my husband's volume of ejaculate was likely not enough to produce enough sperm... I wish I understood his protocols because after we went through our UI cycles it became very obvious that he was just grasping at straws's when the issue had nothing to do with me and everything to do with my husband and the fact that he needed surgery
The nurses [at Overlake Reproductive Health] were much better than Dr. Johnson. However some of their policies are absolutely ridiculous and most likely part of Dr. Johnson's protocol and policy is not something the nurses decide but rather have to ensure are followed. When I asked for a copy of my file they charged me for it. That to me seems very unethical when I pay top dollar to see this clinic and this doctor
How was your experience with Kevin Johnson at Overlake Reproductive Health?
It was the worst experience I've ever had with any kind of doctor. He lied on the forms he filled out about our consultation and put things in my consultation paperwork that never happened when I met him and that he never told me. He knew my husband had a stricture in his urethra but still had us do our UI cycles knowing that my husband's volume of ejaculate was likely not enough to produce enough sperm
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Change doctors immediately.
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
Because he did not give me specialized care and since he couldn't figure out my issue from testing me he said I had "borderline PCOS" which I found out later isn't even possible!
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
I wish I understood his protocols because after we went through our UI cycles it became very obvious that he was just grasping at straws's when the issue had nothing to do with me and everything to do with my husband and the fact that he needed surgery
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Nurse Joe)
The nurses were much better than Dr. Johnson. However some of their policies are absolutely ridiculous and most likely part of Dr. Johnson's protocol and policy is not something the nurses decide but rather have to ensure are followed. When I asked for a copy of my file they charged me for it. That to me seems very unethical when I pay top dollar to see this clinic and this doctor
Describe your experience with Overlake Reproductive Health.
After changing doctors and clinics I realize how on organized and unprofessional this clinic is compared to the one I'm seeing now but at the time they seemed OK and like any other doctor you would see not a specialized clinic where people are paying top dollar for treatment
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
Every service they provided had a buy three get one free in Vance which only works if you're extremely rich
What specific things went wrong at Overlake Reproductive Health?
Failed to call with results
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Describe the specific things that went wrong at Overlake Reproductive Health.
The situation with this clinic and Dr. Johnson specifically was so bad I actually considered filing a lawsuit of malpractice against them
He's [Dr. Khurram Rehman] very to the point. Kind and great with patients but he doesn't mess around with extra "fluff".... I've always been very impressed with my care. I'm in the middle of egg donor IVF so I still don't know the outcome. He's all the risks and the possible negative outcome so we're prepared if our transfer isn't a success because it is a real possibility.
love love love the nurses, especially Jubilee [at Overlake Reproductive Health]! She always answers my questions in a timely manor. All my blood work had been done with compassion.... The one complaint I have is that I don't remember them communicating to me that their lab is not contracted with my insurance at all so we were a little surprised that my husbands seman analysis couldn't even be submitted. It's really a drop in the bucket compared to what we're paying for our IVF but I would have like to be prepared. Other than that, we've had great communication and easy appointment scheduling.
How was your experience with Khurram Rehman at Overlake Reproductive Health?
I've always been very impressed with my care. I'm in the middle of egg donor IVF so I still don't know the outcome. He's all the risks and the possible negative outcome so we're prepared if our transfer isn't a success because it is a real possibility.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
He's very to the point. Kind and great with patients but he doesn't mess around with extra "fluff"
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
Very caring, great bed side manor. I've always felt very relaxed.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
I was evaluated for an increased risk for a blood clot so he is communication with a hemitologist to determine if there are any protocols or medications I need to take.
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jubilee)
I love love love the nurses, especially Jubilee! She always answers my questions in a timely manor. All my blood work had been done with compassion.
Describe your experience with Overlake Reproductive Health.
The one complaint I have is that I don't remember them communicating to me that their lab is not contracted with my insurance at all so we were a little surprised that my husbands seman analysis couldn't even be submitted. It's really a drop in the bucket compared to what we're paying for our IVF but I would have like to be prepared. Other than that, we've had great communication and easy appointment scheduling.
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
I researched cost in my area and they were right on target
Describe Khurram Rehman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
We are doing a single embryo transfer because we're doing PGS testing to determine the most viable embryo. We feel more comfortable doing it that way rather than transferring multiple untested embryos.
I only met with Dr Rehman twice, though he did do one of my retrievals. On all occasions he was courteous, kind, and helpful. My experiences working with him directly were positive....Just realize that the Dr is not the person you will see on most of your visits. While he is great, the process and administration may leave something to be desired.
Although I had a blood draw, my pre cycle infectious disease panel was never run and to make things worse, nobody caught onto this despite me doing 2 IVF cycles. I only found out when trying to request records for my new clinic. Additionally, it took nearly a month for my records to get sent to the new clinic
How was your experience with Khurram Rehman at Overlake Reproductive Health?
I only met with Dr Rehman twice, though he did do one of my retrievals. On all occasions he was courteous, kind, and helpful. My experiences working with him directly were positive.
What's one piece of advice would you give a prospective patient of Khurram Rehman at Overlake Reproductive Health?
Just realize that the Dr is not the person you will see on most of your visits. While he is great, the process and administration may leave something to be desired.
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
Dr Rehman was very courteous and had a great sense of humor. My somewhat negative review of the clinic is not based on my limited dealings with him but rather the clinic and its approach in general.
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
Femara/Flare was the first, and the 2nd was Antagonist. In both cases I was put on the highest doses possible based on my AMH levels, despite being young-ish at 38. I was told this was what I needed to stipulate the ovaries. I also used a Nuvaring before starting both cycles. I did not respond very well to either protocol.
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: Jo)
Jo is very efficient, scans were over quickly. As far as the rest of the staff, there seemed to be a lot of turnover
Describe your experience with Overlake Reproductive Health.
Boutique clinic with private parking lot in suburban area. Waiting room often very full, small space
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
All was covered by insurance so not sure
What specific things went wrong at Overlake Reproductive Health?
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Describe the specific things that went wrong at Overlake Reproductive Health.
Although I had a blood draw, my pre cycle infectious disease panel was never run and to make things worse, nobody caught onto this despite me doing 2 IVF cycles. I only found out when trying to request records for my new clinic. Additionally, it took nearly a month for my records to get sent to the new clinic
Our first cycle was Clomid on its own which was negative. Next cycle was Letrozole followed by an IUI which was successful...Dr. Rehman was very reassuring, I always walked out of appointments feeling upbeat and positive about our next steps my husband is a doctor too and liked that Dr. Rehman was able to explain it all more in depth to him since he has a medical background
While I would highly recommend the clinic, doctors, nurses and staff, I was not impressed with their billing department. Getting a refund took numerous phone calls and months of nagging...Dr. Rehmanwas very reassuring, I always walked out of appointments feeling upbeat and positive about our next steps my husband is a doctor too and liked that Dr. Rehman was able to explain it all more in depth to him since he has a medical background
During treatment, were you treated like a number or a human with Khurram Rehman at Overlake Reproductive Health?
Dr. Rehmanwas very reassuring, I always walked out of appointments feeling upbeat and positive about our next steps my husband is a doctor too and liked that Dr. Rehman was able to explain it all more in depth to him since he has a medical background
Describe the protocols Khurram Rehman used in your cycles at Overlake Reproductive Health and their degree of success.
Our first cycle was Clomid on its own which was negative. Next cycle was Letrozole followed by an IUI which was successful
Describe your experience with Overlake Reproductive Health.
While I would highly recommend the clinic, doctors, nurses and staff, I was not imoressed with their billing department. Getting a refund took numerous phone calls and months of nagging
Describe the costs associated with your care under Khurram Rehman at Overlake Reproductive Health.
We did the discount IUI program, which was $2400 for 3 rounds of IUI. testing was out of pocket
What specific things went wrong at Overlake Reproductive Health?
Failed to send your chart to another clinic
Describe the specific things that went wrong at Overlake Reproductive Health.
It took a few phone calls to get records transferred to my OB
Doctor Johnson always choose the most expensive medications and use the max dosage to most of the patients...I compared my protocol to other patients, it is almost the same. We all take same dose of supplement. I use the maximum dosage of Gonal-F...we use the most expensive medications and the result is far below my expectation...
Their is no formal portal for this clinic [Overlake Reproductive Health]. One nurse send the other patient's treatment plan to me...Strengths: this clinic location is really good Weaknesses: I think the lab need to improve...Jo [nurse] is really professional. But she is really cold, in her email, you only get yes or no without any further details. When I request transfer tissue from overlake to another clinic, they are extremely unhelpful ! I sent more than 5 emails to ask why the delay happens...
How was your experience with Kevin Johnson at Overlake Reproductive Health?
Doctor Johnson always choose the most expensive medications and use the max dosage to most of the patients.
There is no professional patient portal in this clinic, we always use email to communicate.
Also it takes long time to ask for medical records.
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Just find other clinic if your age is close to 35, you will waste your time here.
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
I compared my protocol to other patients, it is almost the same. We all take same dose of supplement. I use the maximum dosage of Gonal-F which is not necessary and cause OHSS.
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
In this protocol, we use the most expensive medications and the result is far below my expectation.
Describe your experience with your nurse at Overlake Reproductive Health. (Assigned nurse: JO)
Jo is really professional. But she is really cold, in her email, you only get yes or no without any further details.
When I request transfer tissue from overlake to another clinic, they are extremely unhelpful ! I sent more than 5 emails to ask why the delay happens in Overlake side. They just beat the bush.
Describe your experience with Overlake Reproductive Health.
Strengths: this clinic location is really good
Weaknesses: I think the lab need to improve, their success rate is below average
Friendly reminder: if you want to have a baby soon, please choose other clinic.
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
More than 30K for one ivf
Describe Kevin Johnson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
N/A
What specific things went wrong at Overlake Reproductive Health?
Provided conflicting information
Describe the specific things that went wrong at Overlake Reproductive Health.
Their is no formal portal for this clinic. One nurse send the other patient's treatment plan to me
I am eternally grateful [for Dr. Jamie Massie]. Her knowledge is extremely extensive and her bedside manner is impeccable. She is able to give you the black and white details, but in a way that makes you feel safe and comfortable. She stays by your side and tracks all of your progress beginning to end. She will celebrate the wins with you! From medical knowledge to personality, by far the most remarkable provider we've had the pleasure of working with.
Do not hesitate to make your appointment!!! Dr. Massie [at Overlake Reproductive Health] is THE BEST!...I felt truly cared for. Details were always handled without a hitch, and the staff always greeted us with joyful smiles. Nurses were always willing to answer my every questions, or see to it that was educated in a swift manner by a provider...I am eternally grateful [for Dr. Jamie Massie]. Her knowledge is extremely extensive and her bedside manner is impeccable.
How was your experience with Jamie Massie at Overlake Reproductive Health?
Dr. Massie is an extension to our family. We think of her as our angel. Her amazing compassion and attention to medical detail was the barrier between us becoming natural parents or not. She made all the difference in our reproductive care. I am eternally grateful. Her knowledge is extremely extensive and her bedside manner is impeccable. She is able to give you the black and white details, but in a way that makes you feel safe and comfortable. She stays by your side and tracks all of your progress beginning to end. She will celebrate the wins with you! From medical knowledge to personality, by far the most remarkable provider we've had the pleasure of working with.
What's one piece of advice would you give a prospective patient of Jamie Massie at Overlake Reproductive Health?
Do not hesitate to make your appointment!!! Dr. Massie is THE BEST!
During treatment, were you treated like a number or a human with Jamie Massie at Overlake Reproductive Health?
Dr. Massie always made my husband and I feel like we were actual family. Our concerns where also hers. She was dedicated to helping us find the reason for our infertility. She was willing to go into my medical history and even find things previous doctors had missed. Through doing so she found my diagnosis and is the reason I have my amazing son today.
Describe your experience with Overlake Reproductive Health.
I felt truly cared for. Details were always handled without a hitch, and the staff always greeted us with joyful smiles. Nurses were always willing to answer my every questions, or see to it that was educated in a swift manner by a provider.
[Dr. Kevin Johnson] cared on what treatment we wanted, he listened and took great care of us...He had great communication with us...It was easy getting an appointment with them. He performed the necessary testing to get our diagnosis...We had 2 IUI's, one with and one without medication. Based on my diagnosis he recommended IVF but it was out of the budget for us...
[Nurses at Overlake Reproductive Health] had great communication, very friendly...would call with updates...It was easy getting an appointment with them...The only one thing is it took a bit longer to get a phone call back. It would have been nice if they had a discount that was appropriate, our bill was large and the discount barely did anything...IUI was about $700 each...
How was your experience with Kevin Johnson at Overlake Reproductive Health?
He had great communication with us, out nurse would call with updates. Once results came in they would call us tight away. It was easy getting an appointment with them. He performed the necessary testing to get our diagnosis.
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Lower the prices on IUI, it was expensive.
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
He cared on what treatment we wanted, he listened and took great care of us.
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
We had 2 IUI's, one with and one without medication. Based on my diagnosis he recommended IVF but it was out of the budget for us.
Describe your experience with your nurse at Overlake Reproductive Health.
They had great communication, very friendly
Describe your experience with Overlake Reproductive Health.
They were great. The only one thing is it took a bit longer to get a phone call back. It would have been nice if they had a discount that was appropriate, our bill was large and the discount barely did anything.
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
IUI was about $700 each, other cost about $2000
Describe Kevin Johnson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
Frozen IVF cycle [with Dr. Kevin Johnson]. PGT testing at day 6 and we waited a month or two to implant so my uterus had a chance to get fluffy for the embryo...is a character and really knows what he's doing with fertility. We were very happy with his honesty and his determination to get us a baby....I don't know why our prior 3 miscarriages happened exactly, but with Dr. J we did PGT testing to make sure the embryo chromosomes were correct and this baby took. The clinics freeze-all for IVF worked for us.
New Patient Advice
Julie at the font desk [at Overlake Reproductive Health] was always sweet and helpful. They seem organized and were able to everything at their location including semen analysis and HSG to check if my tube were open. Other clinics make you go to a hospital for that...ICSI which helped because I was an older patient. Frozen IVF cycle. PGT testing at day 6 and we waited a month or two to implant so my uterus had a chance to get fluffy for the embryo...
How was your experience with Kevin Johnson at Overlake Reproductive Health?
Dr. Johnson is a character and really knows what he's doing with fertility. We were very happy with his honesty and his determination to get us a baby. So happy he was our doc. I don't know why our prior 3 miscarriages happened exactly, but with Dr. J we did PGT testing to make sure the embryo chromosomes were correct and this baby took. The clinics freeze-all for IVF worked for us.
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Stay the course and be a compliant patient. Infertility sucks but ORH will help you have a baby.
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
ICSI which helped because I was an older patient. Frozen IVF cycle. PGT testing at day 6 and we waited a month or two to implant so my uterus had a chance to get fluffy for the embryo.
Describe your experience with Overlake Reproductive Health.
Julie at the font desk was always sweet and helpful. They seem organized and were able to everything at their location including semen analysis and HSG to check if my tube were open. Other clinics make you go to a hospital for that
Describe Kevin Johnson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Overlake Reproductive Health.
Multiples are very dangerous for the mom and the babies. They are often preemies and have lung issues. Do a frozen IVF cycle and safely have one baby at a time. Less stretch marks too.
[Dr. Johnson is] Very knowledgeable and easy to understand. Very trustworthy. Spent plenty of time talking and answering questions. He gave me lots of options and was understanding of financial limitations. He never acted like i was wasting his time ... We started with the clomid challenge, HSG and ultrasound and then met for a re conference. We decided on timed intercourse with metformin, letrozole and follistsm.
It takes a while to get the initial appointment [Overlake Reproductive Health], but once you do it is easy to make appointments for treatments. Very good at returning phone calls and answering questions. You see the same nurses everyday. Great environment ... We started with the clomid challenge, HSG and ultrasound and then met for a re conference. We decided on timed intercourse with metformin, letrozole and follistsm.
How was your experience with Kevin Johnson at Overlake Reproductive Health?
Very knowledgeable and easy to understand. Very trustworthy. Spent plenty of time talking and answering questions. He gave me lots of options and was understanding of financial limitations. He never acted like i was wasting his time
What's one piece of advice would you give a prospective patient of Kevin Johnson at Overlake Reproductive Health?
Go sooner!
During treatment, were you treated like a number or a human with Kevin Johnson at Overlake Reproductive Health?
He was wonderfully caring and related terms in an easy manner
Describe the protocols Kevin Johnson used in your cycles at Overlake Reproductive Health and their degree of success.
We started with the clomid challenge, HSG and ultrasound and then met for a re conference. We decided on timed intercourse with metformin, letrozole and follistsm.
Describe your experience with the nursing staff at Overlake Reproductive Health.
On time, friendly, caring.
Describe your experience with Overlake Reproductive Health.
It takes a while to get the initial appointment, but once you do it is easy to make appointments for treatments. Very good at returning phone calls and answering questions. You see the same nurses everyday. Great environment
Describe the costs associated with your care under Kevin Johnson at Overlake Reproductive Health.
