Pacific Fertility Center Los Angeles

3 doctors work here

Rated 8.7
Strongly recommend: 80%Neutral: 4%Don't recommend: 16%8.7
80% strongly recommend
44 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.3
8.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9
9
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
7.2
7.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
978
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling is not offered
Nutrition counseling is not offered
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Glendale
1808 Verdugo Blvd
Glendale, CA 91208
8186595394
Westwood
10921 Wilshire Blvd
Los Angeles, CA 90024
3107730478
Bakersfield (closed)
2031 17th St
Bakersfield, CA 93301
3107730478
Encino (closed)
16055 Ventura Blvd
Encino, CA 91436
3107730478
Show 2 more

44 patient reviews

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
9
9
Age 32 - 33
Donor Sperm
Ashkenazi Jewish
Latinx
Income $50K - $99K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Evans was very kind, respectful and heard our requests. We came to her not knowing anything about the journey and while it has taken us some time to finally get things moving, we are excited that we have Dr. Evans as our doctor...she made us feel heard and understood...She only transfers one embryo...Go in with an open mind and lots of questions. Dr Evans is not a stranger to all the "what ifs" and it helps to just ask whatever it is you're thinking.
Glendale [Pacific Fertility Center LA] is not totally accessible to the southbay/ long beach area. Would love to see another clinic either mid-city, or down in Long Beach area. Strengths- they clearly have been successful in helping people start families. Weaknesses- communication, pricing, and accessibility. Need more weekend hours for sperm collection and appointments.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans was very kind, respectful and heard our requests. We came to her not knowing anything about the journey and while it has taken us some time to finally get things moving, we are excited that we have Dr. Evans as our doctor.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Go in with an open mind and lots of questions. Dr Evans is not a stranger to all the "what ifs" and it helps to just ask whatever it is you're thinking.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans was very thorough, and she made us feel heard and understood.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Ana Ramirez)
Communication could use some work. Overall ok, but patient has to prompt for answers and questions.
Describe your experience with Pacific Fertility Center Los Angeles.
Glendale is not totally accessible to the southbay/ long beach area. Would love to see another clinic either mid-city, or down in Long Beach area. Strengths- they clearly have been successful in helping people start families. Weaknesses- communication, pricing, and accessibility. Need more weekend hours for sperm collection and appointments.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
Consultation, blood work and genetic testing were covered under my PPO insurance. My partner had kaiser and we got billed an insane bill for in house bloodwork that we could have taken the orders to Kaiser for at less cost. Sperm collection and testing seemed reasonable, but all of it is expensive given that insurance does not cover most fertility related tests or procedures.
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
She only transfers one embryo.
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
We utilized a known donor and there were many complications with having him access the clinic for donations. Also, we have had to prompt for test results, prompt for next steps, and prompt and inquire about our donors results, donation, appointments, bills, etc.
9
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
10
10
Age 30 - 32
4 IUI
2 IVF
Donor Sperm
Other
European
Income $100K - $199K
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Evans is super thorough and information based. We never left feeling confused about next steps or procedures or medication. If you have a question she will answer you in an email. When we were particularly stressed about a result, she took the time to call us and explain how it was not as bad as we were making it out to be. Also, we got results with Dr Evans, she is extensive in her testing and making sure your treatment accurately follows your personal diagnosis...
The way the office [Pacific Fertility Center Los Angeles] has set up communication is very personal. We had the same receptionist for appointments, same finance person for money questions and the same case manager we talked to every single time we had medical questions. That combined with Dr Evans always emailing us in response left us feeling like we had a whole team behind us. We also are a queer couple and our charts were linked from our very first visit so we never had to explain that over and over and she understood the unique challenges we faced.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans is super thorough and information based. We never left feeling confused about next steps or procedures or medication. If you have a question she will answer you in an email. When we were particularly stressed about a result, she took the time to call us and explain how it was not as bad as we were making it out to be. Also, we got results with Dr Evans, she is extensive in her testing and making sure your treatment accurately follows your personal diagnosis. She was a breath of fresh air in a very stressful personal time in our life as fertility can be. If you like a science based approach with a good bedside manner Dr. Evans is for you.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Ask the questions you are afraid to! This clinic will answer them and not think you are crazy for asking.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
The way the office has set up communication is very personal. We had the same receptionist for appointments, same finance person for money questions and the same case manager we talked to every single time we had medical questions. That combined with Dr Evans always emailing us in response left us feeling like we had a whole team behind us. We also are a queer couple and our charts were linked from our very first visit so we never had to explain that over and over and she understood the unique challenges we faced. She was always super thorough with her responses to questions and we always felt like we had someone in our corner.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Two egg retrievals to make embryos using icsi. Drugs used. menapur, follistim and ganerelix. Lupron or HCG trigger. Embryos were PGTA tested Transfer for wife estrogen pills, vaginal progesterone suppositories, Progesterone intramuscular injection. Both me and my wife have adverse effects to birth control and she adjusted our egg retrieval protocol accordingly to not use birth control.
How competent was Michele Evans at LGBTQ care?
If I could give better than A++ I would. She respectfully asked for pronouns and gender identity and never ever mistook one of us seeking treatment as a straight person. This had happened multiple times at another clinic. The default can be to ask someone "your husband" if you present as a woman. Our charts were also linked from the moment we started treatment with her. She understood that this was an endeavor for us to make a child together. She remembered our unique circumstances and LGBTQ identities and respected them.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Ana )
very thorough and explained all injections several times and provided calendars and always responsive to emails.
Describe your experience with Pacific Fertility Center Los Angeles.
Strengths: Lgbt friendly, organized, responsive, science based but takes whole patient into account (mental health etc), easy scheduling, personalized care. Weakness: only thing we can think of is if you cant travel, you have to go to westwood for retrievals and transfers. This was not an issue for us but something to note
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
$35 two retrievals and one transfer, genetic testing, icsi. Offered us discount on multiple retrievals since we were two women. Also got a 20% discount by using carrot card.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 37 - 38
3 IUI
1 IVF
1 Embryo Freezing
Endometriosis
Poor Egg Quality
Uterine Fibroids
East Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
When you have an appointment, [Dr. Evans] sees you 100% of the time. Every ultrasound is with her, not a nurse or PA. She knows you on a personal level and explains things in a very clear manner...She is optimistic in her tone but never gives false hope...it seems when it's not so great news the doctor will always call you to really talk through why something happened and a game plan.
I don't think this clinic [Pacific Fertility Center Los Angeles] could get any better. The whole staff is wonderful. The doctor is lovely and knows what she's doing. Everything is run like a well oiled machine. Just GO HERE! The only slight hiccup I had was sometimes I would get billed for something many months after the fact but this is a minor critique....
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans explains things in a very clear manner. She also is very even keeled. She is optimistic in her tone but never gives false hope. I also appreciated (and i've noticed this because In the journey I have gotten both good and bad news) is it seems when it's not so great news the doctor will always call you to really talk through why something happened and a game plan. When it's good news, the nurse will call you. I like that the doctor always gives her time on the phone when it might not be great news. I also liked that Dr Evans is technical and explains a lot of the process, but also does not bog you down with unneccessary details to avoid overwhelming. For instance, after PGS testing, I knew which embryos were euploids but she didn't tell me grading because I guess after genetic testing grading doesnt matter as much. She gives you just enough to stay hopeful and informed. I had an egg retrieval that didn't go as great as we hoped. She retrieved a ton of mature eggs (23) and they matured to 15 blasts but my egg quality was terrible and I ended up with 1 euploid. She really steered me to the best possible outcome and I am now pregnant with my one euploid. She recommended an ERA to give it the best shot, and after discovering endo put me on a 2 month Lupron depot. My first and only embryo took and I am not 9 weeks. I pray this baby sticks but I credit the success so far to Dr evans steady steering of the ship and right recommendations along the way.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
You might have to wait a few weeks for a consultation but she is worth the wait. She has a steady hand and you absolutely want her guiding you on this journey.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans and her staff are all incredible. When you have an appointment, she sees you 100% of the time. Every ultrasound is with her, not a nurse or PA. She knows you on a personal level and explains things in a very clear manner. I had a different IVF doctor with an office ran like a factory (due to his treatment of a certain kardashian sister(s)), after 2 visits of being treated like a farm animal, I had a consult with Dr Evans and never looked back. Not just her, but my nurse practitioner Ana was incredible and the insurance approval person Oyira was wonderful as well. The staff truly cares about the patients and are responsive and kind. They are also there for you and your questions. The office also never had more than a 5 minute wait. They don't overbook their patients. You may have to wait for a consultation but I am so glad I waited a few weeks to do it. There is a wait because she's not overextending herself like many IVF doctors in LA, she is dedicating appropriate time to each patient.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I was on Gonal, Menopur, and Omnitrope for stims. We got 23 eggs retrieved, 15 blasts, whittled down to 1 Euploid and 1 Low level mosaic. We then did an ERA, 2 month Lupron depot prepping with Steroids, Crinone inserts, PIO shots, and estrogen pills.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Ana Ramirez)
Obsessed with Ana. She was responsive, kind, knew her stuff and gave clear and concise directions for the meds. I have emailed her about everything under the sun and she is always patient with me and very responsive in a timely matter. I credit her as much as Dr Evans for helping me make this baby as she made a stressful journey very low stress.
Describe your experience with Pacific Fertility Center Los Angeles.
I don't think this clinic could get any better. The whole staff is wonderful. The doctor is lovely and knows what she's doing. Everything is run like a well oiled machine. Just GO HERE! The only slight hiccup I had was sometimes I would get billed for something many months after the fact but this is a minor critique.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
My insurance covers IVF but I still paid $11K out of pocket for PGS testing, medicine copays, assisted hatching and some other extras.
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
She recommended 1 embryo transfer with euploid.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2019, Unknown Success
10
10
Age 26 - 35
1 IVF
Male Factor
PCOS
Latinx
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My PCOS diagnosis results in many polyps and Dr Evans has always scheduled hysteroscopies and has always made sure she sees me for both pre and post op. ... Dr. Evans has always come in to see me and explains everything in detail whether it be what she will be proceeding with in the room or explaining how treatment will proceed per appointment. Dr Evans has always come in calmly and never felt rushed.
I have been at this clinic [Pacific Fert Ctr LA] for less than a year. I have yet to have any problem with booking appointments ... The [nursing] staff has always been super friendly and willing to give me their time when I need clarification with medication or follow ups ... Everytime I come into the clinic I am greeted with a smile and all nurses know my name and why I’m there.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans has always come in to see me and explains everything in detail whether it be what she will be proceeding with in the room or explaining how treatment will proceed per appointment. Dr Evans has always come in calmly and never felt rushed. Even when medicated cycles have failed she has been met me with positivity and new options. She has allowed us to start from zero under her care. She hasn’t skipped steps simply because others have already tried. She has explained how she feels regarding our potential results and has remained honest yet very considerate through the process.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Always ask questions, don’t hold back
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Everytime I come into the clinic I am greeted with a smile and all nurses know my name and why I’m there.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
My PCOS diagnosis results in many polyps and Dr Evans has always scheduled hysteroscopies and has always made sure she sees me for both pre and post op. Her staff will call to check in and schedule next appointment for what comes next for treatment. Starting from zero we have now done one cycle of clomid which she monitored throughout. After it failed she immediately had a new plan in which she wants to see if my body will give itself a chance. She then prescribed Provera to start fresh with a round of Letrozole. She will then monitor again to see if my body responds if at all.
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
The staff has always been super friendly and willing to give me their time when I need clarification with medication or follow ups
Describe your experience with Pacific Fertility Center Los Angeles.
I have been at this clinic for less than a year. I have yet to have any problem with booking appointments or seeing Dr.Evans. I think the only downfall is that most appointments have to be first thing in the morning which forces traffic hours but well worth it
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
So far all my medical care has been covered by my insurance as it’s been considered, preventative and diagnosis care
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Dr. Evans has explained that once we are ready to transfer (3embryosRemaining) she will determine the amount of embryos to transfer once she has thawed and checked their quality. Since the embryos were retrieved by our previous RE this is the way she will decide quality and amount of embryos to be transferred to what can potentially be our last FET transfer
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 38
3 IUI
IVF
Unexplained
Latinx
Income $50K - $99K
Professor
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I did not do a retrieval with Dr. Evans because I brought my frozen embryos to her clinic, so I can only assess her treatment for a frozen embryo transfer cycle and an ERA cycle. ... Dr. Evans came up with a plan and we proceeded to do an ERA cycle and added a biopsy to test for endometriosis and endometritis. The biopsies came back normal and the ERA showed I needed just 4 more hours of progesterone.
PFCLA Glendale is the satellite office for PFCLA in Westwood so the only downside (if you dont live near Westwood) is you have to go to the Westwood office for transfers and retrievals. ... They promptly return phone calls and emails about any/all concerns and I never feel rushed with them at the clinic. ... However, these are not frequent visits so it is 100% worth enduring the traffic! The Glendale office is small, clean, quiet, and very lovely. It's very convenient location to folks in the northeast/downtown area of LA.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
We switched clinics and chose Dr. Evans based on her stellar reviews from other patients. After our first consultation, my husband and I agreed that she was the most compassionate and professional RE we had seen. She was incredibly smart and up to date with the research in her field and she never treated us as just another number (our experience with our first clinic). She took the time to review our case, make adjustments to our protocol, and in addition, she was flexible when I asked to add certain drugs, etc to our protocol. She informed us of all risks, outcomes, percentages, etc and never sugar coated the information in a way that made false promises, however, she has *always* been hopeful and optimistic for us (after having two failed FETs with PGS embryos at our first clinic). Furthermore, she is incredibly attentive and responds to all questions via email in a very prompt manner, which is not my experience with our first RE. It is obvious she truly cares for her patients and their wellbeing, and we are so so happy to have made the switch to Dr. Evans and her clinic.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Don't be afraid to ask her any and all questions about your treatment. She breaks down all the information in a palatable way and will be upfront about your case while also being very supportive. If you need an RE who provides personalized care AND excellent professional medical treatment, she is the RE for you.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans and her staff and incredibly professional and provide personalized, attentive care with me and her other patients. She takes the time to answer all of my questions, concerns and does not sugar coat anything but rather provides information in a professional yet caring, supportive manner. I have seen 4 REs and she is by far the most incredible one. She has a perfect blend of professionalism and expertise in her field with personalized care and human quality.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I did not do a retrieval with Dr. Evans because I brought my frozen embryos to her clinic, so I can only assess her treatment for a frozen embryo transfer cycle and an ERA cycle. After 2 failed FETs with PGS normal embryos at our first clinic, we felt frustrated and needed a better RE who would examine our case carefully. Dr. Evans came up with a plan and we proceeded to do an ERA cycle and added a biopsy to test for endometriosis and endometritis. The biopsies came back normal and the ERA showed I needed just 4 more hours of progesterone. We then prepared for our first FET cycle with Dr. Evans (third one overall) and she decided to change our protocol a bit to address any potential immune or blood clotting issues. She added dexamethasone, lovenox, and claritin/pepcid on top of daily estrogen pills. She also timed my transfer *perfectly* to 124 hours, which is where I tested receptive based on the ERA results. I am happy to report that I am pregnant from the first FET with Dr. Evans! I truly believe that she made all the difference in our ability to get pregnant. We know we still have to pass a few tests but this is a huge milestone for us and our very first positive pregnancy. I am convinced Dr. Evans was the reason why I am pregnant my first FET with her (and 3rd FET overall)!! :)
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Amada Hernandez)
Amada and the other members of the staff are all kind, compassionate, knowledgeable and friendly. They promptly return phone calls and emails about any/all concerns and I never feel rushed with them at the clinic.
Describe your experience with Pacific Fertility Center Los Angeles.
PFCLA Glendale is the satellite office for PFCLA in Westwood so the only downside (if you dont live near Westwood) is you have to go to the Westwood office for transfers and retrievals. However, these are not frequent visits so it is 100% worth enduring the traffic! The Glendale office is small, clean, quiet, and very lovely. It's very convenient location to folks in the northeast/downtown area of LA.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
Dr. Evans' costs were comparable to other fertility clinics in the area. Luckily we receive a discount as Kaiser patients so it saves us some money.
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Dr. Evans was against transferring 2 PGS embryos, and thank goodness we listened to her. After 2 failed FETS at our previous clinic, we wanted to increase our pregnancy odds by transferring 2 pgs embryos. Dr. Evans cautioned against this and gave us all the statistics of high risk pregnancy that twins can pose. Thank goodness we followed her recommendations because we ended up pregnant with one pgs embryo! :)
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
There was just one minor incident with my progesterone instructions - Dr. Evans and the nurses mixed up the appropriate dosage for progesterone during my ERA cycle but it was not a major mix up and I was still able to continue my ERA cycle. It was only one minor incident and thankfully it did not affect our treatment! It was a human error!
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
10
10
Age 36 - 38
1 IVF
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Evans connected with us like individuals with our own journey. We had recurrent miscarriages before becoming her patient and she expressed compassion and sympathy for all we’d been through. She suggested screenings and tests to figure out more about our history and gave us advice based on research. She is the perfect blend or heart and brains. I trust her completely and know she has our best interest at heart.
[Pacific Fert Ctr ] Strengths: Dr Evans! The offer a payment plan if needed. Weaknesses: the clinic for actual procedures (egg retreivals and embryo transfers) is on the west side of LA, so it’s not conveniently located in relation to her Glendale office....Dr Evans nursing staff was very kind and compassionate....First IVF cycle $7800 Second and third IVF cycles $4200 PGS total $4000 First Embryo transfer $2800
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Michele Evans is a smart, experienced, knowledgeable doctor who has compassion and care for her patients. She has been honest with us throughout our treatment and truly wants the best for us. At times she has had to deliver bad news, but she did it with care and compassion. I feel like she is direct and clear without being blunt or hurtful. I see her for every visit and she is accessible by email. I always hear back from her within the same day, even on weekends. If I need anything I know she will be available to me.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Trust Dr Evans and know that she will treat you like an individual and not a number. Even if you are a “tough case” she will always try to help if she can.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans connected with us like individuals with our own journey. We had recurrent miscarriages before becoming her patient and she expressed compassion and sympathy for all we’d been through. She suggested screenings and tests to figure out more about our history and gave us advice based on research. She is the perfect blend or heart and brains. I trust her completely and know she has our best interest at heart.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Dr Evans did IVF with PGS with us. We have a history of recurrent pregnancy loss due to chromosomal abnormalities in the babies, so we did PGS to make sure we were transferring a normal embryo. For the egg stimulation we used menupur and follistim. During the transfer phase we used progesterone injections and estrogen pills.
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
Dr Evans nursing staff was very kind and compassionate.
Describe your experience with Pacific Fertility Center Los Angeles.
Strengths: Dr Evans! The offer a payment plan if needed. Weaknesses: the clinic for actual procedures (egg retreivals and embryo transfers) is on the west side of LA, so it’s not conveniently located in relation to her Glendale office.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
First IVF cycle $7800 Second and third IVF cycles $4200 PGS total $4000 First Embryo transfer $2800
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
She recommended single embryo transfer to reduce risks involved with pregnancies of multiples. If the embryo quality was lower she was open to transferring two embryos to increase the chances of pregnancy.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
9
6
Age 29 - 30
4 IVF
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
Dr. Evans was very kind and knowledgeable. She was always the one who did my procedures and tests, and explained my progress. Unfortunately, our treatment was not as easy as originally anticipated, so we felt we needed to try another practice to help us try different strategies.... [Protocols] IVF with ICSI, always does PGS testing, only does FETs.... I liked Dr Evans and trusted her, but how busy she was and how the staff needed us to manage them just took a toll on me after a few cycles.
The offices [Pacific Fertility Ctr] and equipment were very nice. Make sure to always check when you are charged because I was overcharged for services my bundled payment plan already covered and I had to have them correct it numerous times.... I received information about cycle results over email instead of over the phone, even when I specifically asked for phone calls. I felt like I had to manage tests and plans to keep the process moving or else they would’ve forgotten to check and our cycles would get pushed back
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans was very kind and knowledgeable. She was always the one who did my procedures and tests, and explained my progress. Unfortunately, our treatment was not as easy as originally anticipated, so we felt we needed to try another practice to help us try different strategies.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Make sure to keep track of your medicine, payments, test results, appointments, and next steps.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
IVF with ICSI, always does PGS testing, only does FETs.
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
I felt like I was bothering them with my questions. I had to follow up to get my questions answered and make sure that my tests were moving along so that the calendar for IVF didn’t get pushed back.
Describe your experience with Pacific Fertility Center Los Angeles.
The offices and equipment were very nice. Make sure to always check when you are charged because I was overcharged for services my bundled payment plan already covered and I had to have them correct it numerous times.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
We used Winfertility, a bundled payment plan
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call with results
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
I received information about cycle results over email instead of over the phone, even when I specifically asked for phone calls. I felt like I had to manage tests and plans to keep the process moving or else they would’ve forgotten to check and our cycles would get pushed back (it happened towards the beginning of working with the clinic.) We were also informed too late that tests needed to be repeated before a cycle could begin (because the staff “didn’t know” we were doing another cycle, even though that was the plan with Dr Evans), which also would’ve also pushed back our cycle another month (even though we were waiting the previous month for other test results, we were never informed that we needed to repeat tests to move forward with the next cycle). It was frustrating to feel like I was hounding them for results and making sure there was nothing else we needed to do so our planned cycle wouldn’t get pushed back. I liked Dr Evans and trusted her, but how busy she was and how the staff needed us to manage them just took a toll on me after a few cycles.
9
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2018, Successful
10
10
Age 39 - 42
1 IVF
Other
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
PGS testing and then embryo transfer [with Dr. Evans]...We had two normal embryos. We implanted one in 2015 which resulted in a healthy baby girl and then another one in 2017 which resulted in a healthy baby boy in 2018... Visiting her office is a very pleasant experience along with the way she treats you. You can tell she loves what she does and cares...is very measured in her delivery when explaining the process of IVF and sets realistic expectations. She is warm and optimistic and answers all of your questions thoroughly. She explained the risks as well as the unknown factors that may result from egg retrieval to the chances of live birth.
I am unsure of the exact amount [costs at Pacific Fertility Center LA] but it was in line with other doctors we met with...Dr Evans recommended one embryo at a time...The egg retrieval and embryo transfer took place in Westwood. That office is very busy but the visits to her office in Glendale were wonderful. The office in Westwood is beautiful and very clean with an attentive staff...The office is cozy and her personality is very warm and supportive. The office is calming and she is the only doctor in the Glendale office. Visiting her office is a very pleasant experience along with the way she treats you. You can tell she loves what she does and cares.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans is very measured in her delivery when explaining the process of IVF and sets realistic expectations. She is warm and optimistic and answers all of your questions thoroughly. She explained the risks as well as the unknown factors that may result from egg retrieval to the chances of live birth.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
If you want to attempt the long, often difficult journey of IFV and not be treated like a number then Michelle Evans is the doctor for you. You really get a sense that she cares about you. We met with many doctors and we knew after the consultation with her that she was the person we wanted to work with on this expensive and difficult journey.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
The office is cozy and her personality is very warm and supportive. The office is calming and she is the only doctor in the Glendale office. Visiting her office is a very pleasant experience along with the way she treats you. You can tell she loves what she does and cares.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Harmones, egg retrieval, PGS testing and then embryo transfer. We had two normal embryos. We implanted one in 2015 which resulted in a healthy baby girl and then another one in 2017 which resulted in a healthy baby boy in 2018.
Describe your experience with Pacific Fertility Center Los Angeles.
The egg retrieval and embryo transfer took place in Westwood. That office is very busy but the visits to her office in Glendale were wonderful. The office in Westwood is beautiful and very clean with an attentive staff.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
I am unsure of the exact amount but it was in line with other doctors we met with.
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Dr Evans recommended one embryo at a time.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unknown Success
10
10
Age 41 - 42
5 IVF
5 Embryo Freezing
Donor Eggs
Donor Sperm
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Michele Evans provides compassionate care during a really intense, difficult time. My cycles with my own eggs did not have a good outcome, but I'm still happy with the care I received. I've always felt supported, well-informed, well-cared for, and like Michele hasn't given up on me. (We just had to change our goalpost from having our genetic child to starting a family using donor eggs and donor sperm.)
Sarah [a nurse at Pacific Fertility Center LA] has been wonderful to work with. She is open, honest, communicates in a timely fashion, and answers my many questions. She has worked hard to help keep our medication costs down too, which I really appreciate.... Strengths: personal attention in Glendale office, doesn't feel like your typical fertility clinic, really getting to know RE and staff Weaknesses: I don't like going to the Westwood office for retrievals and transfers. It's not as friendly and welcoming, and parking is really expensive!
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Michele Evans provides compassionate care during a really intense, difficult time. My cycles with my own eggs did not have a good outcome, but I'm still happy with the care I received. I've always felt supported, well-informed, well-cared for, and like Michele hasn't given up on me. (We just had to change our goalpost from having our genetic child to starting a family using donor eggs and donor sperm.)
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
If you're looking for the personal touch in an increasingly impersonal field, go see Michele for a consultation. Talk with her. Ask her all your questions. Pick her brain. Don't forget that this is a partnership between patient and doctor -- and know that Michele hasn't forgotten that either. She balances compassion, expectations and reality really well.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
My first clinic was a fertility factory. Michele Evans has always been prepared for our meetings, stays on top of current research, has been really honest with us about our chances with each cycle, and truly listens to our questions and concerns. She takes her time with us -- even though I know her schedule is packed.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Third OE cycle (first with Michele Evans): agonist with HGH, Follistim, Ganerelix, Menopur -- 4 retrieved, 1 fertilized, 0 blastocyts Fourth OE cycle (second with Michele Evans): agonist with Gonal-F, Cetrotide, Menopur -- 6 retrieved, 4 fertilized, 1 blastocyst (PGS abnormal) Fifth OE cycle (third with Michele Evans): agonist with Gonal-F, Cetrotide, Menopur - 4 retrieved, 3 fertilized, 2 blastocysts (both PGS abnormal)
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Sarah Ortiz)
Sarah has been wonderful to work with. She is open, honest, communicates in a timely fashion, and answers my many questions. She has worked hard to help keep our medication costs down too, which I really appreciate.
Describe your experience with Pacific Fertility Center Los Angeles.
Strengths: personal attention in Glendale office, doesn't feel like your typical fertility clinic, really getting to know RE and staff Weaknesses: I don't like going to the Westwood office for retrievals and transfers. It's not as friendly and welcoming, and parking is really expensive!
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
It all blends together, since we've done three OE cycles and now a donor/donor cycle there. They've worked with us to help keep costs down when possible, which we really appreciate. They also allowed us to use an interest-free payment plan to help finance our treatment.
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Michele's strong preference is eSET, and she has been completely open about that. She has cited recent studies in her argument for why eSET is best.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
10
10
Age 38 - 41
IVF
Donor Eggs
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
European
Latinx
Other
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evans] did all the blood work to confirm low ovarian reserve or early ovarian failure. My numbers gave us less than 1% change of an unassisted pregnancy. Due to my age, our course was to use egg donor. She did all the testing for our egg donor, monitoring and retrieval. ... We had I believe 2 mock transfers and a surgery to clear our my lining and scar tissue before our transfer. She also completed our FET of 2 embabies.
I always received personalized care. I never felt like a number or just another patience. Never felt like when I call I was annoying someone. It [Pacific Fertility Center] was very clean and organized. Everyone was very nice and compassionate and caring. ... My husband and I had decided to transfer two embryos- she did a great job at explaining risks. We stuck to our decision.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans is a very caring physician. She loves being able to help couples like us achieve their family goals. She walked us thru all of the steps personally. She was always available to answer questions, even after hours. She held my hand thru the entire process and saw us thru the other side of our journey. I really could NOT write a review that will do her justice. We love her like family.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Go in knowing you will get answers.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans was amazing at always answering all my questions even after hours. Took a personal interest in our journey and was very candid and warm towards my husband and I. She was medically very thorough and extremely knowledgeable. I have profound respect and admiration for my Dr. Never once second guessed our course of treatment.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
She did all the blood work to confirm low ovarian reserve or early ovarian failure. My numbers gave us less than 1% change of an unassisted pregnancy. Due to my age, our course was to use egg donor. She did all the testing for our egg donor, monitoring and retrieval. The clinic ICSI. We had I believe 2 mock transfers and a surgery to clear our my lining and scar tissue before our transfer. She also completed our FET of 2 embabies. Now I have two beautiful babies.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Sarah Ortiz)
The office staff is amazing. We moved cross country and I still email with the nurses with kids updates.
Describe your experience with Pacific Fertility Center Los Angeles.
I always received personalized care. I never felt like a number or just another patience. Never felt like when I call I was annoying someone. It was very clean and organized. Everyone was very nice and compassionate and caring.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
About $16K more or less. Don't remember 100%
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
My husband and I had decided to transfer two embryos- she did a great job at explaining risks. We stuck to our decision.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
10
10
Age 36 - 38
6 IUI
Donor Eggs
Diminished Ovarian Reserve
Unexplained
Other
European
Income $100K - $199K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Evans is extremely knowledgeable and also very personable. She is kind and straightforward and does truly seem to care about her patients. We are still in process with reciprocal IVF, after 6 failed iuis, so it's been a hard road. She is professional, patient and clear and makes the process as easy as possible, under the circumstances...Dr. Evans consistently takes the time to thoroughly answer all our questions. I feel like I've learned so much from her. She always remembers all the details of our case at each stage and has given us careful and considerate guidance throughout. I briefly had to see another doctor for a procedure so that my insurance would cover it and the quality of Dr. Evans' care was absolutely striking in comparison. She also responds quickly to emails and has set up an office with excellent communication.
The office staff [at Pacific Fertility Center in LA] is excellent. They are easy to contact and very friendly and patient. We've been coming for a while so they know us and I feel like they are all rooting for us. We've worked primarily with Cynthia and also Sarah- they've both been excellent...6 iuis with frozen sperm and letrozole, all negative. She prefers letrozole to clomid. She encouraged me to be more aggressive earlier on, after 3 or 4 iuis. I wasn't ready, but we are back now going through the reciprocal IVF process. Dr. Evans was respectful of our pacing and didn't push us. I wish now that we had moved on more quickly, as she suggested, but that was our choice.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans is extremely knowledgeable and also very personable. She is kind and straightforward and does truly seem to care about her patients. We are still in process with reciprocal IVF, after 6 failed iuis, so it's been a hard road. She is professional, patient and clear and makes the process as easy as possible, under the circumstances.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Bring a list of questions and ask her to explain anything you don't understand. She will take the time to go though it all with you and gives excellent explanations.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans consistently takes the time to thoroughly answer all our questions. I feel like I've learned so much from her. She always remembers all the details of our case at each stage and has given us careful and considerate guidance throughout. I briefly had to see another doctor for a procedure so that my insurance would cover it and the quality of Dr. Evans' care was absolutely striking in comparison. She also responds quickly to emails and has set up an office with excellent communication.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
6 iuis with frozen sperm and letrozole, all negative. She prefers letrozole to clomid. She encouraged me to be more aggressive earlier on, after 3 or 4 iuis. I wasn't ready, but we are back now going through the reciprocal IVF process. Dr. Evans was respectful of our pacing and didn't push us. I wish now that we had moved on more quickly, as she suggested, but that was our choice.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Cynthia)
The office staff is excellent. They are easy to contact and very friendly and patient. We've been coming for a while so they know us and I feel like they are all rooting for us. We've worked primarily with Cynthia and also Sarah- they've both been excellent.
Describe your experience with Pacific Fertility Center Los Angeles.
It's excellent. We feel fortunate to have found it. We feel very comfortable and supported.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
$250 per ultrasound and per iui insemination, $300 initial consultation. IVF rates are posted on their website.
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Dr. Evans encourages PGS testing, and and a single transfer of a tested embryo. We elected to do the testing and agree with this protocol. Not sure what she would recommend without the testing.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
6
Age 40 - 41
3 IUI
Donor Sperm
Tubal Blockage
Other
Income $0 - $49K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
I was referred by a friend of a friend who used Dr.Evans for IVF. I liked her from the get go. She understood my job was very time consuming and each appointment was always on time. She eased my mind by performing my 2nd HSG test since the 1st was a horrible experience i wasn't looking forward to. After my chemical pregnancy she sat down with me to go over the next step- all very thoughtful and understanding.
My 1st few interactions with the nursing staff [at Pacific Fertility Center] was great but as time went on it got more chaotic and I never knew whom to speak with. Didn't always give me the correct medication usage amounts-I had to call to clarify. Billing staff was not always accurate- I had to correct them more than once. Sarah and Ananda were pleasant enough. Cynthia I usually preferred not to deal with...Dr. Evans was present at almost every appointment I had. I didn't just see a nurse. There was a lack of information about medication that I wished Dr.Evans had gone more in depth with me about. She is very caring and honest about the treatment she thinks would be best for you. Her staff never informed me they had moved offices and there was no sign indicating anything. Every appointment was on time and I never waited longer than 10 minutes in the waiting room.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
I was referred by a friend of a friend who used Dr.Evans for IVF. I liked her from the get go. She understood my job was very time consuming and each appointment was always on time. She eased my mind by performing my 2nd HSG test since the 1st was a horrible experience i wasn't looking forward to. After my chemical pregnancy she sat down with me to go over the next step- all very thoughtful and understanding.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Take notes! So much information. Be your own advocate about asking questions and don't be shy.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans was present at almost every appointment I had. I didn't just see a nurse. There was a lack of information about medication that I wished Dr.Evans had gone more in depth with me about. She is very caring and honest about the treatment she thinks would be best for you. Her staff never informed me they had moved offices and there was no sign indicating anything. Every appointment was on time and I never waited longer than 10 minutes in the waiting room.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
so many blood tests to start off with. Putting me on Levothyroxine .025 mg to help lower my thyroid level. Started me on prenatal vitamins, CoQ10, Vitamin D. Had an HSG test (found polyps- had them removed) Took 2.5 mg of Letrozole for all 3 IUI cycles. Monitored with ultrasounds and used trigger shot (ovidrel). On my 3rd IUI after a positive pregnancy test I did Estradiol 1mg (2x) and Crinone suppositories (2x). Our protocol will change in the future when I try again.
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
My 1st few interactions with the nursing staff was great but as time went on it got more chaotic and I never knew whom to speak with. Didn't always give me the correct medication usage amounts-I had to call to clarify. Billing staff was not always accurate- I had to correct them more than once. Sarah and Ananda were pleasant enough. Cynthia I usually preferred not to deal with
Describe your experience with Pacific Fertility Center Los Angeles.
The biggest issue was not telling patients you moved offices in the building. Calm and quiet waiting room-- good bathroom facilities. New office is more clinical and less homey than the last office. Really not good a drawing blood
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
I was lucky to have great insurance. Each IUI was $250 My insurance covered all ultrasounds. Each appointment was just my copay at $45
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
Trying to get a prescription refilled took almost a week and 2 phone calls from me to expedite it. Not giving me the correct instruction on how many times a day to take a certain medicine
8
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
10
9
Age 26 - 28
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
Consultant
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Evans took her time with me in my appointments. She never rushed me and gave me her full attention...After being mistreated and misdiagnosed for many years, she took my case seriously and handled it with care...I am not sure how much experience she has with egg donors but assured me that she understood the details and process, and that was reflected in her treatment plan.
[Pacific Fertility Center Los Angeles] is for the most part on top of things!...never have to experience long waits and am seen almost immediately. They don't seem like they take on too many patients at once...there was an information systems change that happened and some of my history / lab work was lost. As a result, my nurse before her leave by accidentally filled the wrong prescription.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans is an incredible doctor. After being mistreated and misdiagnosed for many years, she took my case seriously and handled it with care. She thoroughly explained each step of the process and admitted when she didn't know the exact answer. She followed up with me regularly.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
I am not sure how much experience she has with egg donors but assured me that she understood the details and process, and that was reflected in her treatment plan. I would just have an open conversation about that with her and she's totally open to that!
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans took her time with me in my appointments. She never rushed me and gave me her full attention. She holds space for you and never made me feel like I couldn't have an open conversation about my concerns.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles.
I am not sure what happened but my primary nurse went on medical leave suddenly. During that time, there was an information systems change that happened and some of my history / lab work was lost. As a result, my nurse before her leave by accidentally filled the wrong prescription. There wasn't a clear hand off it seemed.
Describe your experience with Pacific Fertility Center Los Angeles.
This clinic is for the most part on top of things! Overall pretty good staff and I never have to experience long waits and am seen almost immediately. They don't seem like they take on too many patients at once, which I have absolutely experienced at other clinics.
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
I had the wrong dosage of hormones filled for my prescription by accidentally dur to a systems change.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 40
4 IUI
3 IVF
3 Egg Freezing
Poor Egg Quality
Uterine Fibroids
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Evans discovered a fibroid that was overlooked by my previous RE clinic . I’m so grateful to her for finding it and removing it. I’ve seen Dr Evans for almost a year now and have nothing but good experiences...You’ll be in great hands...We moved on to medicated IUIs with no luck. We are currently on our second round of IVF. The first round we had no genetically normal embryos. We are currently waiting for genetic testing results of our embryos from the second round
discount rate for my second egg retrieval [at Pacific Fertility Center] which was very helpful...The only thing I could say is the hours are a bit limited which can be hard with my work schedule. It’s a smaller office and for the dr to have one on one time with you they have to set certain hours which I understand...We started with my hystersoscopy to remove a fibroid. We moved on to medicated IUIs with no luck. We are currently on our second round of IVF. The first round we had no genetically normal embryos. We are currently waiting for genetic testing results of our embryos from the second round
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans discovered a fibroid that was overlooked by my previous RE clinic . I’m so grateful to her for finding it and removing it. I’ve seen Dr Evans for almost a year now and have nothing but good experiences
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans is great! You’ll be in great hands
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans is a intelligent and warm Dr. She has spent a lot of time explaining procedures with me and anyways answering questions I have .
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
We started with my hystersoscopy to remove a fibroid. We moved on to medicated IUIs with no luck. We are currently on our second round of IVF. The first round we had no genetically normal embryos. We are currently waiting for genetic testing results of our embryos from the second round
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Amada)
Amada is amazing! She has been so great at accommodating me. I’ve had a lot of complicated steps because of my situation and she has helped me navigate them. She’s very compassionate and caring
Describe your experience with Pacific Fertility Center Los Angeles.
The only thing I could say is the hours are a bit limited which can be hard with my work schedule. It’s a smaller office and for the dr to have one on one time with you they have to set certain hours which I understand
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
I remember a discount rate for my second egg retrieval which was very helpful
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2018 - 2019, Successful
10
10
Age 35 - 36
4 IUI
2 IVF
Donor Sperm
Ashkenazi Jewish
Income $200K - $499K
Lawyer
2nd of 2 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
DrEvans always responded promptly to my emails (even on nights and weekends) and answered all of my questions.... My only criticism is that she can't be my OB for full term! She was everything I would want in a fertility doc. Always so responsive to my questions (and I can be really annoying in terms of questions), and while it took me a little while to get pregnant, she got me there!... Failed IUI 4 times Egg retrieval 1- after PGS testing, only 1 healthy embryo.
Everything about the Glendale office [Pacific Fertility Center LA] is great. The Westwood office, on the other hand, is not ideal (parking is so expensive, staff can be a bit rude). Luckily I only went there for transfer and egg retrieval.... DrEvans always responded promptly to my emails (even on nights and weekends) and answered all of my questions.... She was everything I would want in a fertility doc. Always so responsive to my questions
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
My only criticism is that she can't be my OB for full term! She was everything I would want in a fertility doc. Always so responsive to my questions (and I can be really annoying in terms of questions), and while it took me a little while to get pregnant, she got me there!
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
USE HER
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
DrEvans always responded promptly to my emails (even on nights and weekends) and answered all of my questions.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Failed IUI 4 times Egg retrieval 1- after PGS testing, only 1 healthy embryo. Failed transfer. Egg retrieval 2- after PGS testing, 5 healthy embryos. Successful transfer!
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Amada )
Loved Amada!
Describe your experience with Pacific Fertility Center Los Angeles.
Everything about the Glendale office is great. The Westwood office, on the other hand, is not ideal (parking is so expensive, staff can be a bit rude). Luckily I only went there for transfer and egg retrieval.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
$30k+
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
She only did single on me which I'm glad about because we did not want twins.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
10
10
Age 39 - 40
1 IUI
1 IVF
1 Embryo Freezing
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Evans always takes extra time to explain everything and answer my questions and does her own ultrasounds which was not done at me last clinic ... Dr Evans found a fibroid that was overlooked by my previous dr and is most likely the reason I could not conceive. She did my surgery and is now treated me with IUIs. ... She’s great and thorough and won’t treat you like a bumber
The clinic [Pacific Fertility Center LA] hours are a bit limited which can make it hard . I’ve had a few minor issues with billing but over all tnhey have been great. They got me in for surgery very quickly and during the holidays. ... [Nursing Staff] Very friendly and helpful ... I feel like the costs were typical for the treatment I was having ... The staff is always welcoming and helpful
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans found a fibroid that was overlooked by my previous dr and is most likely the reason I could not conceive. She did my surgery and is now treated me with IUIs. The staff is always welcoming and helpful
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
She’s great and thorough and won’t treat you like a bumber
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr Evans always takes extra time to explain everything and answer my questions and does her own ultrasounds which was not done at me last clinic
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Dr Evans hunks now that my fibroid has been removed I should be able to conceive via IUI and if that fails we will move onto ivf
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
Very friendly and helpful
Describe your experience with Pacific Fertility Center Los Angeles.
The clinic hours are a bit limited which can make it hard . I’ve had a few minor issues with billing but over all tnhey have been great. They got me in for surgery very quickly and during the holidays.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
I feel like the costs were typical for the treatment I was having
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 36
1 IVF
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Helpful, direct, honest. I had poor response and she explained clearly the arguments around cancellation and let me decide for myself. We went forward and got lucky -- even with only two good eggs, we had one successfully fertilize and ultimately become our baby. She did not seem at all motivated by good stats, just by best possible care.
[Pacific Fertility Center] Glendale office is small and calm, not a lot of waiting, great staff. For IVF there are two trips to the Westwood office which is a bit of a zoo, but they have an awesome lab so it's worth it....$7100 IVF cycle fee, $595 anesthesia, $1500 ICSI, about $6000 PGS
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
Helpful, direct, honest. I had poor response and she explained clearly the arguments around cancellation and let me decide for myself. We went forward and got lucky -- even with only two good eggs, we had one successfully fertilize and ultimately become our baby. She did not seem at all motivated by good stats, just by best possible care.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Kind, thoughtful, attentive, listened well, explained everything
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
follistim and menopur in relatively high doses, then ganirelix, then pregnyl
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Quiana)
very responsive to emails and phone calls, helpful, kind, supportive
Describe your experience with Pacific Fertility Center Los Angeles.
Glendale office is small and calm, not a lot of waiting, great staff. For IVF there are two trips to the Westwood office which is a bit of a zoo, but they have an awesome lab so it's worth it.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
$7100 IVF cycle fee, $595 anesthesia, $1500 ICSI, about $6000 PGS
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 37 - 38
5 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I took 5 days of letrozole during my cycle [with Dr. Evans], and a self-handled injectable 12 hours before every IUI to stimulate ovulation...In my case, my egg supply was good, so she was happy to continue as was, and we fortunately did not have to go to IVF as the next cycle of IUI worked. She continued to see me until week 12 of my pregnancy (which resulted in a live birth) and held my hand through every little anxiety and seemingly unimportant question. Most importantly, she treated me as a whole patient, adjusting her course with a huge amount of empathy when my anxiety disorder and phobias came up in the course of treatment.
they [nurses at Pacific Fertility Center] were all so flexible...I like the staff here. It felt like they were on our side, not the normal overworked, harried and unhappy medical staff you see almost everywhere. They were always polite, kind, and thorough...The entire staff including the front desk and the nurses all felt like they were on our side...I took 5 days of letrozole during my cycle, and a self-handled injectable 12 hours before every IUI to stimulate ovulation. I then used progesterone inserts until my next period or positive pregnancy test.
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
She was just an absolute delight. Dr. Evans was flexible with my request to continue IUI for a few more cycles so that egg retrieval could be times between college semesters. In my case, my egg supply was good, so she was happy to continue as was, and we fortunately did not have to go to IVF as the next cycle of IUI worked. She continued to see me until week 12 of my pregnancy (which resulted in a live birth) and held my hand through every little anxiety and seemingly unimportant question. Most importantly, she treated me as a whole patient, adjusting her course with a huge amount of empathy when my anxiety disorder and phobias came up in the course of treatment.
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Get her if you can. For baby 2 we have to go elsewhere, as our insurance has changed and it's possibly the worst thing that has ever happened to me.
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
Dr. Evans was amazing to both my husband and myself, but it wasn't just her. The entire staff including the front desk and the nurses all felt like they were on our side.
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I took 5 days of letrozole during my cycle, and a self-handled injectable 12 hours before every IUI to stimulate ovulation. I then used progesterone inserts until my next period or positive pregnancy test.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Amada)
Oh man, they were all so flexible. We had to have medicine shipped packed in ice, and the mail carriers (UPS, USPS, all of them) in our neighborhood are the absolute worst. When cold packed medicine arrived to me two days late and room temperature, they arranged for a replacement.
Describe your experience with Pacific Fertility Center Los Angeles.
I like the staff here. It felt like they were on our side, not the normal overworked, harried and unhappy medical staff you see almost everywhere. They were always polite, kind, and thorough. This is supposed to be 200 characters long, but I don't really have anything more to say about it.
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
I honestly don't remember as it's been a few years, but I remember that it was pretty reasonable as we had good insurance.
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2021, Unsuccessful
10
10
Age 37 - 40
1 IVF
Male Factor
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Michele Evans] has great bedside manner and her staff is excellent. I appreciate her care and concern and love her clean welcoming office. She is excellent Knowledgeable and helpful. I always rec her to friends. Thankful to know her...She said due to my age and only got two we froze one (tried again later) and that was fine...She is so kind and warm and explains what I need to know but helpful with all my questions
[Pacific Fertility Center Los Angeles] Strengths are they are clean and friendly and helpful I love Dr Evans so much The only sad thing is it’s so expensive and didn’t explain everything up front til I had to ask and I couldn’t afford everything right away I really wanna keep trying with them but I can’t afford it...Everyone was kind and helpful. I wanted a payment plan but they helped me connect with Capexmed for a loan
How was your experience with Michele Evans at Pacific Fertility Center Los Angeles?
She has great bedside manner and her staff is excellent. I appreciate her care and concern and love her clean welcoming office. She is excellent Knowledgeable and helpful. I always rec her to friends. Thankful to know her
What's one piece of advice would you give a prospective patient of Michele Evans at Pacific Fertility Center Los Angeles?
Just be your own advocate and ask questions. I was new to this world so I didn’t know but Dr Evans helped and explained well
During treatment, were you treated like a number or a human with Michele Evans at Pacific Fertility Center Los Angeles?
She is so kind and warm and explains what I need to know but helpful with all my questions
Describe the protocols Michele Evans used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I liked how she walked and talked me through things and answered my emails. I think the nurses tried to show me how to give the shots but it was still hard even with you tube. I got nervous !
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Amada)
Everyone was kind and helpful. I wanted a payment plan but they helped me connect with Capexmed for a loan
Describe your experience with Pacific Fertility Center Los Angeles.
Strengths are they are clean and friendly and helpful I love Dr Evans so much The only sad thing is it’s so expensive and didn’t explain everything up front til I had to ask and I couldn’t afford everything right away I really wanna keep trying with them but I can’t afford it
Describe the costs associated with your care under Michele Evans at Pacific Fertility Center Los Angeles.
Too high lol, my ins didn’t help either.$18k +
Describe Michele Evans's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
She said due to my age and only got two we froze one (tried again later) and that was fine
10
Doctor
Michele Evans
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Glendale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
6
6
Age 32 - 33
1 IVF
Poor Egg Quality
Black or African-American
Income $50K - $99K
Operations
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Sahakian was overly confident with my situation. I am overall healthy but had my tubes removed due to ectopic pregnancies. He did not do any extra pre screenings and did not require a baseline ultrasound. I thought it was odd and impersonal to not want to examine a patient before starting IVF medication...I decided to only transfer 1 because I only had 1 normal genetically tested embryo. Doctor would have transferred multiple if I had requested.
[Pacific Fertility Center LA] Strengths- beautiful and comfortable office, some good nursing staff, very good nursing manager Weaknesses- seems like a lot of back office drama, need to train new nurses better or stay on top of them...I had to switch my primary nurse to a different one toward the end of my treatment. My original nurse obviously needed more training or is not equipped with the skills to coordinate care.
How was your experience with Vicken Sahakian at Pacific Fertility Center Los Angeles?
Dr. Sahakian was overly confident with my situation. I am overall healthy but had my tubes removed due to ectopic pregnancies. He did not do any extra pre screenings and did not require a baseline ultrasound. I thought it was odd and impersonal to not want to examine a patient before starting IVF medication.
What's one piece of advice would you give a prospective patient of Vicken Sahakian at Pacific Fertility Center Los Angeles?
Ask as many questions as you can and do not leave a meeting if you are not satisfied.
During treatment, were you treated like a number or a human with Vicken Sahakian at Pacific Fertility Center Los Angeles?
My original care nurse was not on top of my treatment. I had to constantly contact her to provide me with results. She seemed very disorganized and did not take my treatment very seriously. She often forgot to tell me information. When I requested to speak with the Doctor, I was told he was busy and may not be able to meet with me.
Describe the protocols Vicken Sahakian used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Standard IVF procedure- Follistim (250iu) and Menopur (150iu) before egg retrieval. Produced 11 fertilized eggs, 5 made it to Day 5 Blastocyst Genetic Testing- only 1 normal, 3 mosaic, 1 complex abnormal Delestrogen and Progesterone before transfer Transferred 1 normal embryo that did not stick.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Janelle)
I had to switch my primary nurse to a different one toward the end of my treatment. My original nurse obviously needed more training or is not equipped with the skills to coordinate care.
Describe your experience with Pacific Fertility Center Los Angeles.
Strengths- beautiful and comfortable office, some good nursing staff, very good nursing manager Weaknesses- seems like a lot of back office drama, need to train new nurses better or stay on top of them
Describe Vicken Sahakian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
I decided to only transfer 1 because I only had 1 normal genetically tested embryo. Doctor would have transferred multiple if I had requested.
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
Many of my issues were with my original nurse. She made it a stressful experience by not communicating well and being disorganized.
6
Doctor
Vicken Sahakian
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Pacific Fertility Center Los Angeles
Westwood
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
0
0
Age 41 - 42
4 IVF
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
Business Executive
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
the doctor [Dr. Vicken Sahakian] sold the clinic mid cycle and checked out completely. No notice to his patients and no reassurance quality of care would be upheld...Lupron, gonal f, menupour. However absolutely no support on taking supplemental vitamins and no recommendations on acupuncture. Just terrible communication. The results reflect this. Hes checked out...Doctor didnt show to transfer without letting us know. He said he forgot to tell us he would be in hawaii. Further he told our surrogate shes crazy, my mouth fell to the floor. Further he refused to elaborate on his 42% success rate with me other than he doesnt guarantee anything. When I pressed for embryology reports I was told to take a hike in those words. Worst experience in my life!
[The nurses at Pacific Fertility Center are] never accessible...Always providing wrong information at one point they thought they were reading my patient file but uh hum....yes same 1st name different patient records after I took the time to verify my date of birth. All they said was oopsie daisies...When I pressed for embryology reports I was told to take a hike in those words. Worst experience in my life!...After first retrieval coming out of surgery, the billing director asked if she could help me pull my credit card from my purse because there was an IV in my arm. Not sure why this wasnt resolved BEFORE I went in for surgery. It goes on and on...just horrible.
How was your experience with Vicken Sahakian at Pacific Fertility Center Los Angeles?
His bedside manner is horrible. He told our surrogate she is crazy to do this. Further, after an unexplained unsuccessful retrieval he said theres no explanation and he doesnt guarantee anything. However he added if I ever want to have children I need to do another cycle IMMEDIATELY. Yes i made 2 perfect embryos but the doctor sold the clinic mid cycle and checked out completely. No notice to his patients and no reassurance quality of care would be upheld.
What's one piece of advice would you give a prospective patient of Vicken Sahakian at Pacific Fertility Center Los Angeles?
Wait 2-3 more years until the clinic resolves the transition from the sale of the clinic and absolutely monitor clinic results. To be honest I would tell people to run for their lives!
During treatment, were you treated like a number or a human with Vicken Sahakian at Pacific Fertility Center Los Angeles?
The doctor sold the clinic in the middle of our stim cycle. Did not show up for transfer to our surrogate and told me after multiple failed procedures that he doesnt guarantee anything and I can take a hike. Literally exact words used after spending 60k with no results. Horrible experience. Failed retrieval and failed transfer. Doctor refuses to provide certain records. Just a huge mess.
Describe the protocols Vicken Sahakian used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Lupron, gonal f, menupour. However absolutely no support on taking supplemental vitamins and no recommendations on acupuncture. Just terrible communication. The results reflect this. Hes checked out.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Jessica)
Super confusing never accessible. Always talked down to me. Always providing wrong information at one point they thought they were reading my patient file but uh hum....yes same 1st name different patient records after I took the time to verify my date of birth. All they said was oopsie daisies.
Describe your experience with Pacific Fertility Center Los Angeles.
Very weak communication, billing personnel are very disorganized and always reflect balances were owed after I had paid. I literally kept payment receipts on me every time I went to the clinic I knew someone was going to tell me I owed a balance. It's really really bad!
Describe your experience with your monitoring appointments at Pacific Fertility Center Los Angeles.
I was definitely a number. My name was mixed up several times, waits were painfully long and actual screening took seconds. However billing appointments took up to 2 hours per visit. After all I brought receipts and it took them hours to find and resolve.
Describe the costs associated with your care under Vicken Sahakian at Pacific Fertility Center Los Angeles.
Worst billing experience. After first retrieval coming out of surgery, the billing director asked if she could help me pull my credit card from my purse because there was an IV in my arm. Not sure why this wasnt resolved BEFORE I went in for surgery. It goes on and on...just horrible.
Describe Vicken Sahakian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
He doesnt care as long as payments go through with billing dept.
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
Doctor didnt show to transfer without letting us know. He said he forgot to tell us he would be in hawaii. Further he told our surrogate shes crazy, my mouth fell to the floor. Further he refused to elaborate on his 42% success rate with me other than he doesnt guarantee anything. When I pressed for embryology reports I was told to take a hike in those words. Worst experience in my life!
0
Doctor
Vicken Sahakian
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Pacific Fertility Center Los Angeles
Westwood
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
8
8
Age 40 - 41
2 IVF
Black or African-American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
Only downfall was the waiting period during each visit was frustrating too long. At one time I waited one hour to be seen by Dr. Salem and I waited becAuse I wanted to start the process immediately. There were times I wanted to switch clinics because of the unbelievable wait times during each office visit...is very knowledgable and good at what she does. I trusted her opinion and treatment plan. She seemed to be genuinely invested in the process.
During routine office visits the waiting period [at Pacific Fertility Center LA] was long and patients were double booked and that was a frustrating part of the process. Waiting for treatment in an overbooked clinic...Based on my age (40) my protocol was birth control , Gonal , presidnone, Menopur, and HCG...Two retrievals, Produced 16 eggs each cycle , transferred three 3 day embryos twice...[nurses were] Very helpful and seemed genuinely invested in my process
How was your experience with Shala Salem at Pacific Fertility Center Los Angeles?
Dr Salem is very knowledgable and good at what she does. I trusted her opinion and treatment plan. She seemed to be genuinely invested in the process. Only downfall was the waiting period during each visit was frustrating too long. At one time I waited one hour to be seen by Dr. Salem and I waited becAuse I wanted to start the process immediately. There were times I wanted to switch clinics because of the unbelievable wait times during each office visit. The one problem I had with the process.
What's one piece of advice would you give a prospective patient of Shala Salem at Pacific Fertility Center Los Angeles?
Be prepared to wait an extended period of time during office visits. Otherwise the process was a success for me.
During treatment, were you treated like a number or a human with Shala Salem at Pacific Fertility Center Los Angeles?
During routine office visits the waiting period was long and patients were double booked and that was a frustrating part of the process. Waiting for treatment in an overbooked clinic.
Describe the protocols Shala Salem used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
Based on my age (40) my protocol was birth control , Gonal , presidnone, Menopur, and HCG Two retrievals, Produced 16 eggs each cycle , transferred three 3 day embryos twice. No implantation. Had FET next transferred three - 5 day embryos that were frozen from first retrieval - success with live birth
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
Very helpful and seemed genuinely invested in my process
Describe your experience with Pacific Fertility Center Los Angeles.
As a new patient be prepared the wait time during each office visit needs major improvement. The cost at clinic is more expensive than other clinics. This clinic isn’t very affordable and seems to be priced too high for services.
Describe the costs associated with your care under Shala Salem at Pacific Fertility Center Los Angeles.
Approx $20,000 for IVF option that included two retrieval’s
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Lost or damaged samples
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
There was a thawing issue and My partners sperm did not fertilize eggs from second retrieval which resulted in a wasted cycle and lose of money. no live sperm was found in frozen sample.
8
Doctor
Shala Salem
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Pacific Fertility Center Los Angeles
Westwood
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
8
5
Age 42
2 IUI
2 IVF
2 Embryo Freezing
Poor Egg Quality
European
Income $100K - $199K
Teacher
3rd of 3 Docs
Neutral
Doesn't Recommend
Unsuccessful
I often did not hear back from him [Dr. Kalan] in a timely manner, especially important when we were waiting on results and corresponding medication instructions. I do feel like he was up on the latest technology and willing to think outside of the box, which I liked... don't be afraid to mention alternatives if you feel strongly about them. Luckily, Dr. Kalan is pretty open there...I appreciated Dr. Kalan's suggestion of using milder stimulants, which I wanted to try given my situation. I was on the standard protocol utilizing Menopur and Gonal F, and later Cetrotide. As mentioned, we started out with fantastic results, many eggs retrieved/fertilized/sent for genetic testing. But unfortunately, we ended up with negative results. I do feel like Dr. Kalan tried to consider all avenues. We are considering next steps.
Dr. Kala [at Pacific Fertility Center LA] did try to work with our budget. I was a grant recipient and he offered an additional discount. I felt like he was mindful of our finances when suggesting options... I think the doctor and clinic are just too busy and need more help. Scheduling is tough, and I was met with mixed emotions about it. I think they do care, but are too rushed sometimes to convey that the way they may wish to.
How was your experience with Marc Kalan at Pacific Fertility Center Los Angeles?
I did appreciate Dr. Kalan being available for each visit. And when I asked, he did review details with me and help explain results. He also did try to work with my budget and to see if there was any way to work with disappointing results, which I appreciated. I didn't necessarily feel like he really empathized with our setbacks, which I had heard was a strong trait. I often did not hear back from him in a timely manner, especially important when we were waiting on results and corresponding medication instructions. I do feel like he was up on the latest technology and willing to think outside of the box, which I liked.
What's one piece of advice would you give a prospective patient of Marc Kalan at Pacific Fertility Center Los Angeles?
I have said this in my other reviews, you have to be your own advocate. I did have to ask many questions and follow up with the doctor and staff several times for clarification. Also, don't be afraid to mention alternatives if you feel strongly about them. Luckily, Dr. Kalan is pretty open there. I would say you do have to have a pretty flexible schedule, the plus and minus of seeing Dr. Kalan at each appointment.
During treatment, were you treated like a number or a human with Marc Kalan at Pacific Fertility Center Los Angeles?
I must admit, I felt like the level of service was hot and cold with Dr. Kalan and the clinic. I appreciated that I actually saw him at my appointments, but I had to work around his very difficult/tight schedule (and no weekend appointments), which became very problematic for me. And I did not feel much sympathy there. Initially, I was responding very well to treatment, which was well received. But later when we did not get the results we had hoped for, I did feel a bit dismissed. I guess I just never felt like the team was necessarily on my side.
Describe the protocols Marc Kalan used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
I appreciated Dr. Kalan's suggestion of using milder stimulants, which I wanted to try given my situation. I was on the standard protocol utilizing Menopur and Gonal F, and later Cetrotide. As mentioned, we started out with fantastic results, many eggs retrieved/fertilized/sent for genetic testing. But unfortunately, we ended up with negative results. I do feel like Dr. Kalan tried to consider all avenues. We are considering next steps.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles.
I feel conflicted about the nursing staff. Again, I received hot and cold service. My main two nurses could be very nice to my face, especially one of them (who was more consistent). But one time I showed up for my appointment, made eye contact with the nurse, then was told by reception that my nurse was out to lunch and I would need to wait to meet with someone else. After rearranging my schedule that day, and driving over an hour to get there, I thought it was insensitive that she would not meet with me for five minutes before handing me over to someone else. But on the flip side, she gave me her personal cell number and was there for me when I texted her late one night, which was very kind. I did not find one of the front staff receptionists helpful or warm. I would have liked to book next appointments while I was there, especially since it was very hard to fit in to the schedule, as the doctor travels between several clinics - one in Bakersfield. To note, the staff I was speaking of are at Dr. Kalan's new clinic, Los Angeles Reproductive Center. I did like the staff at Pacific Fertility LA, who helped with my egg retrieval. Overall, I just feel like Dr. Kalan and the clinic are getting very busy and may need to hire more help to continue to give the quality care they desire.
Describe your experience with Pacific Fertility Center Los Angeles.
As I mentioned earlier, I think the doctor and clinic are just too busy and need more help. Scheduling is tough, and I was met with mixed emotions about it. I think they do care, but are too rushed sometimes to convey that the way they may wish to.
Describe the costs associated with your care under Marc Kalan at Pacific Fertility Center Los Angeles.
Dr. Kalan did try to work with our budget. I was a grant recipient and he offered an additional discount. I felt like he was mindful of our finances when suggesting options.
Describe Marc Kalan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
Dr. Kalan's policy is to do eSET. I am fine with that decision.
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center Los Angeles.
I had to confirm appointments and medications a couple of times, and follow up on results/next steps. But not too bad.
8
Doctor
Marc Kalan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Pacific Fertility Center Los Angeles
Westwood
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
10
10
Age 40 - 42
2 IUI
4 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I believe that Dr. Kalan is smart and has the experience to have successful outcomes. He is open to my ideas and feelings about various treatment plans. He doesn't like to do the same type of protocol over and over again. He has changed my protocol with every round...I've had four miscarriages since I started treatments with him...He is down to earth and has wonderful interpersonal communication skills. He cares and has shown me that he really wants to help me have a baby.
I think that this is a newer practice [Pacific Fert Ctr LA] of only two doctors and they were experiencing growing pains in the beginning. I think that the nurses are getting better and better and my nurse- Amber, is so sweet and trys her hardest to get me what I need. She is available via email and most always gets back to me on the same day... I think that their weakness is ordering meds on time and in the right amounts for my insurance to approve in time. I also think its best to stay on top of the financial coordinator.
How was your experience with Marc Kalan at Pacific Fertility Center Los Angeles?
I believe that Dr. Kalan is smart and has the experience to have successful outcomes. He is open to my ideas and feelings about various treatment plans. He doesn't like to do the same type of protocol over and over again. He has changed my protocol with every round. Most importantly, I know that he cares for my well-being and genuinely wants me to have a baby in the end. I've had four miscarriages since I started treatments with him, but I look at it like he is the one that has helped to get pregnant in the first place, after a year and a half of trying. I respect his opinion and I have faith that he will do his best to give me the best outcome possible. I'm not sure if this is important, but my husband likes him just as much as I do.
What's one piece of advice would you give a prospective patient of Marc Kalan at Pacific Fertility Center Los Angeles?
I would tell them that he is smart, listens and wants to help them. Just stay on top of billing and nurses when they order meds.
During treatment, were you treated like a number or a human with Marc Kalan at Pacific Fertility Center Los Angeles?
He is down to earth and has wonderful interpersonal communication skills. He cares and has shown me that he really wants to help me have a baby.
Describe the protocols Marc Kalan used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
HSG Clomid- one month, but had to stop due to blurry vision. Got pregnant, then miscarried, had to have a D&C- result Chromosomal issue. Letrozol- nothing Letrozol- following cyclye- had to stop due to cyst. Pregnant the following month. Used Misoprostol. IUI w/ Letrozol, ectopic. Took Methtrexate. IVF #1- 7 eggs retrieved, 2 sent to PGS, none passed IVF#2- 6 eggs retrieved, 2 sent to PGS, none passed IVF#3- 7 eggs retrieved, 3 sent to PGS, 1 passed Transfer- pregnant, beta levels dropped, chemical IVF#4- 11 eggs retrieved, 5 sent to PGS, 1 normal. HSG #2 to detect growths of fibroids Hysterscopy scheduled this week. Transfer next cycle - hopefully
Describe your experience with the nursing staff at Pacific Fertility Center Los Angeles.
I think that this is a newer practice of only two doctors and they were experiencing growing pains in the beginning. I think that the nurses are getting better and better and my nurse- Amber, is so sweet and trys her hardest to get me what I need. She is available via email and most always gets back to me on the same day.
Describe your experience with Pacific Fertility Center Los Angeles.
I think that Dr Kalan is the biggest strength. I know that Dr Winkler is great as well, from other patients. I think that their weakness is ordering meds on time and in the right amounts for my insurance to approve in time. I also think its best to stay on top of the financial coordinator.
Describe the costs associated with your care under Marc Kalan at Pacific Fertility Center Los Angeles.
can't remember exactly pgs 7k ivf-14k biopsy for pgs 1000 pgs $250/ add'l embryo after 8 embryos tested transfer 3k
Describe Marc Kalan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center Los Angeles.
He likes to do PGS for older patients and will only transfer a single embryo that has been tested. He did say that if we did an untested cycle, he'd be willing to transfer one more, but like to only transfer singles.
What specific things went wrong at Pacific Fertility Center Los Angeles?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Marc Kalan
Humanity
Communication
Frequency Seen
Compassion
10
Clinic
Pacific Fertility Center Los Angeles
Westwood
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 39
8 IUI
5 IVF
Donor Sperm
PCOS
Ashkenazi Jewish
Income $100K - $199K
Consultant
7th of 7 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
He [Dr Kalan] treated my wife and I with the up most respect. Additionally, he is equally professional, methodical and very thorough. He is also up to date with science. He patiently explains every detail and answers all questions never leaving you feeling rushed. He has gone above and beyond what my wife and I expected from a doctor. We are very grateful to him.
So far, no complaints [of the staff at Pacific Fertility Center in Los Angeles]. Arielle has been prompt, organized and very responsible in making sure we understand our protocol. She has been good at explaining how to use the medications and has answered questions. She organized a genetic test for our donor (he lives out of state). She is also warm and friendly.
How was your experience with Marc Kalan at Pacific Fertility Center Los Angeles?
Again, he is very warm, friendly, kind and overall he seems like a great guy. He treated my wife and I with the up most respect. Additionally, he is equally professional, methodical and very thorough. He is also up to date with science. He patiently explains every detail and answers all questions never leaving you feeling rushed. He has gone above and beyond what my wife and I expected from a doctor. We are very grateful to him.
What's one piece of advice would you give a prospective patient of Marc Kalan at Pacific Fertility Center Los Angeles?
Be prepared to be well taken care of. Marc Kalan is an exceptional doctor.
During treatment, were you treated like a number or a human with Marc Kalan at Pacific Fertility Center Los Angeles?
Marc Kalan has a beautifully warm nature. He is very caring and compassionate. Additionally, he is equally professional, methodical and thorough. He is up to date with the latest in science as well. Each and every visit my wife and I have, we feel seen and heard. We never had a long wait and were treated with the up most respect.
Describe the protocols Marc Kalan used in your cycles at Pacific Fertility Center Los Angeles and their degree of success.
We used a total of 4 medications not including the trigger shot. Because I have PCOS, we decided early on to use medications that would be conducive to someone with PCOS. Example, the trigger shot is pure lupron allowing for ovulation to occur without promoting further growth of the follicles. This reduces the risk of hyper stimulation. We also decided that we are using a frozen embryo transfer in place of fresh. Marc has seen better results this way. In my research, I agree with this approach. We also are using a human growth hormone to minimize fragmentation of embryos. In past, my embryos while not severely fragmented has some fragmentation. This is an entirely new approach from all other doctors I have seen. I'm mid cycle now and have about 40 possible eggs to retrieve however Marc and I decided it best not to push to get 40. Our goal is to get 15-20 not compromising quality for quantity.
Describe your experience with your nurse at Pacific Fertility Center Los Angeles. (Assigned nurse: Arielle Acosta)
So far, no complaints. Arielle has been prompt, organized and very responsible in making sure we understand our protocol. She has been good at explaining how to use the medications and has answered questions. She organized a genetic test for our donor (he lives out of state). She is also warm and friendly.
Describe your experience with Pacific Fertility Center Los Angeles.
I've been to two locations. Both are very nice, clean, peaceful. The Encino location has incredible views. The location in WLA has a bit of a feminine touch. Is a bit more upscale. I like it.
Describe the costs associated with your care under Marc Kalan at Pacific Fertility Center Los Angeles.
Dr. Kalan offered us a discount as we have been through a total of 9 IVFs between my wife and I, not counting the IUI's and donor sperm. I believe in total our treatment for 1 IVF cycle is adding up to be $18,000 including PGD. We used a non-profit to cover the cost of our medications.
10
Doctor
Marc Kalan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center Los Angeles
Westwood
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources