Pacific Fertility Center

7 doctors work here

Rated 8.1
Strongly recommend: 67%Neutral: 14%Don't recommend: 19%8.1
67% strongly recommend
79 reviews
Operations
8.9
8.9
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.1
9.1
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.1
8.1
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.4
8.4
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,958
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Francisco
55 Francisco Street
San Francisco, CA 94133

5 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
0
NPS
0
3rd of 3 Docs
IVF With Other Docs
3 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
In the consultation Dr Li set expectations about the procedure and explained options. This included a lot of numbers, and estimated results, which was appreciated. Since then I have not heard from her at all...[she] said we would decide on doing a natural or controlled cycle at a later date, and noted my preference for a natural cycle...Don't expect follow ups or communication.
Very poor communication overall [at Pacific Fertility Center]...I have been waiting for my thaw for multiple months now, for unclear reasons. I have tried to escalate and communicate with someone in charge on the various issues, but no one seems to care. I will probably switch clinics at this point because of such a poor patient experience...Have to follow up constantly on the status of things
How was your experience with Liyun Li at Pacific Fertility Center?
In the consultation Dr Li set expectations about the procedure and explained options. This included a lot of numbers, and estimated results, which was appreciated. Since then I have not heard from her at all.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Don't expect follow ups or communication.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Very poor communication from this clinic about the status of anything, even when updates are asked for.
Describe the protocols Liyun Li used in your cycles at Pacific Fertility Center and their degree of success.
Dr. Li said we would decide on doing a natural or controlled cycle at a later date, and noted my preference for a natural cycle.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Daisy)
I have had a completely terrible experience with my care coordinator. Must have been very poorly trained. Drops the ball all the time on communication. Have to follow up constantly on the status of things. Several weeks of delay happened purely because there was an issue with the forms, but she was unable to explain what the issue exactly was. General she seems to have zero appreciation for the fact that patients would be time-sensitive.
Describe your experience with Pacific Fertility Center.
Very poor communication overall. 1) Poor communication from your care coordinator. 2) Poor communication systems. They tell you not to use Prelude Connect as a platform but it has tons of bugs and issues (eg you're supposed to send messages through it... but there is no 'send' button). 3) Poor communication from front desk. You call and ask to talk to someone, they tell you they'll call back today. No one does. This has happened on multiple occasions, from my care coordinator to financial coordinator, and even me asking to speak to management. 4) Poor communication from management. I've tried to escalate these issues. Same thing. No one seems to care, no one gets back to you. 5) Poor communication from financial dept. They do a session with you to review all the costs. Then later you get charged for a saline ultrasound that they say is not included in the costs. But when you actually got it, the doctor said it's a standard part of the process and everyone does it. So why would it not be included and why are you shocking the patient with an extra $420 bill when it's already so expensive. Poor communication and expectation-setting.
What specific things went wrong at Pacific Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center.
I have been waiting for my thaw for multiple months now, for unclear reasons. I have tried to escalate and communicate with someone in charge on the various issues, but no one seems to care. I will probably switch clinics at this point because of such a poor patient experience.
0
Doctor
Liyun Li
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
0
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
2
NPS
2
Age 33 - 34
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $500K+
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Chenette seemed only interested in putting as many embryos in me as possible and hoping that one would work. There seemed to be very little interest in figuring out why I had had so many miscarriages or trying to prevent them. My extensive history of miscarriages (and a D&C) was repeatedly forgotten or disregarded when it should have informed my treatment/care. Because I was able to produce a decent number of healthy embryos from one retrieval and was "young", he didn't seem to want to do any additional testing or treatment...
Communication is a big issue at PFC. Anytime you need to talk to your doctor, care coordinator, or financial coordinator, there is at least a 1 week wait. You can message your coordinators and nursing team on their app, but important phone calls take forever. You cannot contact your doctor directly...The nursing staff (and Lindy in particular) were a bright spot during my time at PFC. They were compassionate, considerate, and much more willing to talk through things and explain them to me...
How was your experience with Philip Chenette at Pacific Fertility Center?
Seems pretty old school and set in his ways. Dr. Chenette is not really open to doing "additional" testing and treatment, even when pushed. His care plan for me involved doing the same thing over and over and hoping that one embryo would eventually stick. He did not seem inclined to explore the causes of my 4 miscarriages (3 natural, 1 IVF) or use my history to inform my treatment. His bedside manner is generally fine, with the exception of how he handled my last miscarriage, which was frankly atrocious and traumatic. The last thing I did at PFC before leaving was a biopsy to test for endometriosis, which he performed during the wrong time in my cycle, rendering my results invalid. I was the one who caught the error and presented it to my care team. I expected better from the medical director of the clinic and with decades of experience.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
If you have a very straightforward case (which is often hard to know), he might be the right doctor for you, but do not expect any innovation, thoroughness, or exploration.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette seemed only interested in putting as many embryos in me as possible and hoping that one would work. There seemed to be very little interest in figuring out why I had had so many miscarriages or trying to prevent them. My extensive history of miscarriages (and a D&C) was repeatedly forgotten or disregarded when it should have informed my treatment/care. Because I was able to produce a decent number of healthy embryos from one retrieval and was "young", he didn't seem to want to do any additional testing or treatment (which would be standard at other clinics). As a result, my first transfer resulted in a chemical pregnancy because I had scar tissue and inflammation in my uterus that wasn't discovered until after via hysteroscopy. And at my first ultrasound after my second transfer, Dr. Chenette congratulated me before conducting the scan where we discovered that there was no heartbeat and I had miscarried (again). To make matters worse, he then proceeded to tell me that I would need to consider donor eggs/sperm and/or a gestational carrier, suggestions which he then backtracked on the next day during a phone call once he had reviewed my charts again.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
I did a pretty standard antagonist protocol. I had a dominant follicle at my baseline ultrasound, so I did 2 days of Cetrotide before starting Gonal F (200 IU) and Menopur (150 IU), then resuming the Cetrotide on day 5 of stims. I triggered on day 10 with Pregnyl (10,000 U). I was a quick responder, so I was quite bloated and jiggly. Retrieved 22 eggs, 20 of which were mature.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Lindy)
The nursing staff (and Lindy in particular) were a bright spot during my time at PFC. They were compassionate, considerate, and much more willing to talk through things and explain them to me.
Describe your experience with Pacific Fertility Center.
Communication is a big issue at PFC. Anytime you need to talk to your doctor, care coordinator, or financial coordinator, there is at least a 1 week wait. You can message your coordinators and nursing team on their app, but important phone calls take forever. You cannot contact your doctor directly, which seems ridiculous in 2022. The nursing staff, as mentioned before, is wonderful. They do a very good job of explaining things, reaching out, and providing compassionate care. Also, no one ever took responsibility for this, but it bears mentioning. When my husband and I first did a consultation with PFC, we mentioned that we are both carriers for CF, hence the need for IVF. What we didn't know at the time is that the lab has to create a probe that takes 2+ months to make in order to test your embryos. One would think that PFC would have started that process immediately, since my egg retrieval couldn't happen until the probe was complete. Instead, it was brought to our attention nearly 2 months later, unnecessarily delaying our process from the get go. Just one example of how they did not value our time. Medical records leaves a lot to be desired: very long response times, repeat requests ignored, missing records, etc.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
I had insurance coverage for most of my treatment with a few exceptions.
What specific things went wrong at Pacific Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Pacific Fertility Center.
Cancelled ERA cycle due to prescriptions not being sent on time. Missing test results and images from my medical record. Biopsy done at incorrect time in cycle so results are invalid.
2
Doctor
Philip Chenette
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
2
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2017, Unsuccessful
NPS
2
NPS
5
Age 36 - 42
2 IVF
Unexplained
European
Income $200K - $499K
Marketer or PR
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Givens was a good communicator, empathetic and professional. She has a conservative approach. She recommended the same protocol 9 times, all which failed, and when I asked multiple times if there was anything experimental I could try she said no, you should think about using a surrogate...If you... do not need a touchy feeling Dr, she is a good fit. She is quick, direct and to the point which I actually appreciate...If you want a doctor that is going to think outside the box, do research on your behalf and bring you all the latest information available whether she agrees with the treatment or not, she is not the right fit for you.
PFC is fancy. Very nice, clean and huge for SF. They have appointments before work hours (8:30am) and there is plenty of parking in the area. Office tends to be crowded but I never felt that it lacked privacy...The PFC staff was organized, compassionate, friendly, and available. Embryologists were great too...During a transfer I was lead to a room that hadn't been cleaned from the previous procedure because they were so jam packed with procedures on the same day. It was chaos.
How was your experience with Carolyn Givens at Pacific Fertility Center?
Dr Givens was a good communicator, empathetic and professional. She has a conservative approach. She recommended the same protocol 9 times, all which failed, and when I asked multiple times if there was anything experimental I could try she said no, you should think about using a surrogate. Come to find out there are experimental things located within 2 hours of her office. She wrote a paper in 2010 around immunology and IVIG. Her paper was not supporting this treatment, but that's not what I asked. So, if you have a typical case I would recommend her. If you don't and would like to think more outside the box with your treatment, I would recommend you go to another clinic.
What's one piece of advice would you give a prospective patient of Carolyn Givens at Pacific Fertility Center?
If you have a typical case and do not need a touchy feeling Dr, she is a good fit. She is quick, direct and to the point which I actually appreciate. I don't want to hang out at the clinic any more then I have to. If you want a doctor that is going to think outside the box, do research on your behalf and bring you all the latest information available whether she agrees with the treatment or not, she is not the right fit for you.
During treatment, were you treated like a number or a human with Carolyn Givens at Pacific Fertility Center?
From 2011 to 2012 the PFC experience seemed boutique and custom. Dr's had reviewed charts prior to entering the room and came to the table with a plan. When I returned to begin transfers for a second child in 2014 the clinic was different. Much more crowded, rushed and even one of the nurses said to me that they were now so busy she had to remind the Dr's about each patient. During a transfer I was lead to a room that hadn't been cleaned from the previous procedure because they were so jam packed with procedures on the same day. It was chaos.
Describe the protocols Carolyn Givens used in your cycles at Pacific Fertility Center and their degree of success.
Round 1: age 36; retrieval using Follistim, Ganarelix, Menapure; great results; recommended against genetic testing as I had never been pregnant before; 29 eggs; 15 embroys (all excellent grade); Fresh transfer of 2 embryos; negative pregnancy test (Dr Given's said it was because I hyper stimulated but I had so many embroys she decided to move forward. Round 2: Frozen natural cycle; cancelled due to lining being too thin Round 3: Frozen cycle using stim drugs to help with lining; cancelled due to me ovulating Round 4: Frozen cycle using progesterone and estrogen injections (Dr Given's called this the gold standard to help with thin lining) Lining only got to a 6. Dr Chenet told me I "needed to buy a uterus" at a lining check but that it was Dr Given's call. I requested NOT to see Dr Chenet at future appointments. Dr Given's decided to give it a shot. Transfered 2 embryos; resulted in birth of 1 baby 9 months later: Rounds 5 & 6: Used same protocol as Round 4 both ending in chemical pregnancies Endometrial biopsy - Dr Given's didn't get enough tissue the first time so I had to do this twice. It's painful and delays the process. Biopsy came back fine meaning we were doing transfers on the correct day Went through the rest of the embroys using the same protocol as round 4 with negative pregnancy tests each time. Now out of of embryos Dr Given's reason was that they were not genetically tested. Retrieval #2: 15 eggs; 6 embryos; 3 genetically normal 2 transfers using the same protocol as round 4. Negative pregnancies both times. Thin lining continued through out each round (between 6 and 7) - reco is a 10 With 1 embro left Dr Given's recommended another retrieval and using a surrogate. I did the research and decided that route was not for me. Moved embryo to a new clinic and started from scratch.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Donna is wonderful)
The PFC staff was organized, compassionate, friendly, and available. Embryologists were great too.
Describe your experience with Pacific Fertility Center.
PFC is fancy. Very nice, clean and huge for SF. They have appointments before work hours (8:30am) and there is plenty of parking in the area. Office tends to be crowded but I never felt that it lacked privacy.
Describe the costs associated with your care under Carolyn Givens at Pacific Fertility Center.
My first cycles were on a special value plan. I can't remember the exact costs but because I was only 36 and using my own eggs I qualified. Everything outside of that was a la carte. My insurance didn't provide coverage so everything was out of pocket. There were no payment plans offered.
Describe Carolyn Givens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Dr Given's and the staff at PFC have a conservative approach. When asked about alternative medicine, experimental treatments, ways of eating, etc. they all seem to blow it off as there is "not sufficient research"
2
Doctor
Carolyn Givens
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
5
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unknown Success
NPS
3
NPS
3
Age 28
1 Embryo Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $500K
1st of 3 Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Isabelle Ryan has a very direct, succinct, blunt manner. That didn’t bother me at first, but at a later stage in my care I realized that many crisply communicated statements really glossed over important nuances, and areas of uncertainty. Our meetings were always very quick, and I left thinking I had gotten all the information I needed, but it’s hard to know what you don’t know. As a small example, I was a first-time patient, and it was never communicated to me that at PFC my doctor likely wouldn’t be performing my retrieval surgery. I now know this is very common, but this shouldn’t be communicated to a patient the first time in the middle of a stimulation cycle. Most importantly, I feel she handled my case poorly from a medical standpoint, and made critical errors which, subsequent doctors pointed out, introduced unnecessary risk.
The clinic definitely feels like a spa, so physically it’s a nice place to be considering the number of appointments involved in a cycle. I didn’t feel that people at the clinic were on the same page or coordinated in an organized way. They have different coordinators for everything (e.g. clinical nurse coordinator, financial coordinator), which made me assume there would be a lot of individual subject matter expertise, but the reality was they were rarely in sync and I found myself repeating a lot.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
Isabelle Ryan has a very direct, succinct, blunt manner. That didn’t bother me at first, but at a later stage in my care I realized that many crisply communicated statements really glossed over important nuances, and areas of uncertainty. Our meetings were always very quick, and I left thinking I had gotten all the information I needed, but it’s hard to know what you don’t know. As a small example, I was a first-time patient, and it was never communicated to me that at PFC my doctor likely wouldn’t be performing my retrieval surgery. I now know this is very common, but this shouldn’t be communicated to a patient the first time in the middle of a stimulation cycle. Most importantly, I feel she handled my case poorly from a medical standpoint, and made critical errors which, subsequent doctors pointed out, introduced unnecessary risk. She and her care team overlooked disturbing symptoms that I had and, in retrospect, gave me a treatment which was dangerous rather than helpful. This aspect of my case would not apply to most patients, but I think it speaks to a lax attitude about complications, and an unwillingness to take the time to think beyond the obvious norms. Finally, she was coordinating care with an outside specialist, and the communication about the status of this coordination was bad -- I realized months later that the tests from the outside specialist had actually given me the opposite results that Dr. Ryan had used in her assumptions and care.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
I probably would see a different doctor unless you are ready to go home and independently fact check what you hear, and almost act as your own secondary doctor.
During treatment, were you treated like a number or a human with Isabelle Ryan at Pacific Fertility Center?
It was somewhere in the middle. The clinic is not an over-crowded factory type atmosphere, but I sometimes felt like a number because important details of my care often slipped through the cracks. I felt that Dr. Ryan’s care team, in particular nurse coordinator Doris Dalida at the time, didn’t do a good communicating clearly about my specific case, but would speak more generically meaning important details were left out.
Describe the protocols Isabelle Ryan used in your cycles at Pacific Fertility Center and their degree of success.
Before cycling she had my husband and I do prophylactic antibiotics (zithromax and cipro). First cycle (which ended in a cycle cancellation with no retrieval): 3 weeks birth control pills, started 200 IU Follistim & 75 IU Menopur, this was increased but not sure to what levels. Never triggered because cycle was canceled for poor response. Second cycle: Removed IUD; no birth control pills. Estrace priming before cycle start (4 mg daily). At baseline ultrasound start micro-dose lupron (10 units, twice per day); then starting dose 300 IU Follistim and 150 IU Menopur. Trigger 10,000 IU hCG. Resulted in 19 eggs retrieved.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Doris Dalida)
I found Doris, Dr. Ryan’s nurse coordinator to be very underwhelming. She wasn’t very helpful in providing the information I needed and was not helpful in organizing my overall care. There were other nurses who was nice, but I never felt that I had someone really competent, who cared, who was on top of things for me.
Describe your experience with Pacific Fertility Center.
The clinic definitely feels like a spa, so physically it’s a nice place to be considering the number of appointments involved in a cycle. I didn’t feel that people at the clinic were on the same page or coordinated in an organized way. They have different coordinators for everything (e.g. clinical nurse coordinator, financial coordinator), which made me assume there would be a lot of individual subject matter expertise, but the reality was they were rarely in sync and I found myself repeating a lot.
Describe the costs associated with your care under Isabelle Ryan at Pacific Fertility Center.
Not sure how much we paid for the first canceled cycle. Second cycle where we did a retrieval was about $12,000, though they gave us a $1,500 discount because of issues in our first cycle, and because we were self-pay patients. This did NOT include all of the lab tests and drugs, which added several thousand dollars, or the $1500 to Natera which is the outside reference lab used for PGS testing.
Describe Isabelle Ryan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Recommended eSET with PGS, but did not do a transfer at PFC so it wasn’t a lengthy discussion.
What specific things went wrong at Pacific Fertility Center?
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
3
Doctor
Isabelle Ryan
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
5 of 5
3
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012, 5 Eggs Frozen
NPS
3
NPS
3
Age 37
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Investor
1st of 4 Docs
3 IUI With Other Docs
5 IVF With Other Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Philip Chenette] started with very negative and scary data on our first visit (That has turned out to be debunked) And, one of the protocols ended in a cancelled cycle and I never had that happen on the 5 following ones. Also, the doctors after that were not impressed with the protocol he suggested for the 2nd round after the first one didn't meet his expectations. So, that concerned me too
He [Dr. Philip Chenette at Pacific Fertility Center] started with very negative and scary data on our first visit (That has turned out to be debunked) And, one of the protocols ended in a cancelled cycle and I never had that happen on the 5 following ones. Also, the doctors after that were not impressed with the protocol he suggested for the 2nd round after the first one didn't meet his expectations. So, that concerned me too
How was your experience with Philip Chenette at Pacific Fertility Center?
He started with very negative and scary data on our first visit (That has turned out to be debunked) And, one of the protocols ended in a cancelled cycle and I never had that happen on the 5 following ones. Also, the doctors after that were not impressed with the protocol he suggested for the 2nd round after the first one didn't meet his expectations. So, that concerned me too
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
He knew who I was, so it wasn't quite like a number, but I didn't have the best rapport with him
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
FSH 240 and ganirelix for the first one. 7 eggs retrieved and 5 were frozen. (This was the best result I had from any protocol, but every doctor after that did more 'complex' ones.) Then a lupron pill for the 2nd attempt, which failed.
Describe your experience with Pacific Fertility Center.
High-end feel but I didn't get to see the same people a lot, and I still didn't felt a bit like a number
What specific things went wrong at Pacific Fertility Center?
  • Provided conflicting information
3
Doctor
Philip Chenette
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5