Pacific Fertility Center

7 doctors work here

Rated 8.5
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.5
73% strongly recommend
78 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.4
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,958
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Francisco
55 Francisco Street
San Francisco, CA 94133
415-834-3095

78 patient reviews

LGBTQ
2019, Unsuccessful
NPS
9
NPS
N/A
Age 31
3 IUI
Donor Sperm
European
Income $100K - $199K
LGBTQ
Strongly Recommends
Unsuccessful
It felt like Dr. Herbert knew us as a couple and he was present and available when we asked him questions about treatment...After 3 failed IUI, he prepared us for the possibility of IVF and explained all pros and cons of the treatment process. During visits, Dr. Herbert moves quickly and I am sometimes left with some questions about the course of treatment, however, he's been consistently available for follow up via email, phone and in person. Overall, my partner and I have received clear guidance and realistic expectations throughout our process with Dr. Herbert.
It felt like Dr. Herbert [at Pacific Fertility Center] knew us as a couple and he was present and available when we asked him questions about treatment...After 3 failed IUI, he prepared us for the possibility of IVF and explained all pros and cons of the treatment process. During visits, Dr. Herbert moves quickly and I am sometimes left with some questions about the course of treatment, however, he's been consistently available for follow up via email, phone and in person. Overall, my partner and I have received clear guidance and realistic expectations throughout our process with Dr. Herbert.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
My partner and I love seeing Dr. Herbert. He is very warm and has shown compassion with each negative pregnancy test. From the start of treatment, I was clear about what our path would be. After 1 failed IUI, he adjusted medication dosage. After 3 failed IUI, he prepared us for the possibility of IVF and explained all pros and cons of the treatment process. During visits, Dr. Herbert moves quickly and I am sometimes left with some questions about the course of treatment, however, he's been consistently available for follow up via email, phone and in person. Overall, my partner and I have received clear guidance and realistic expectations throughout our process with Dr. Herbert.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
I would review all of the information you receive after each visit. If any questions come up, email the staff and/or schedule a call with Dr. Herbert.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
It felt like Dr. Herbert knew us as a couple and he was present and available when we asked him questions about treatment.
9
Doctor
Carl Herbert (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 42 - 46
2 IUI
Endometriosis
Unexplained
European
Income $500K+
Marketer or PR
1st of 3 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Herbert listens well to your story, always has patience to answer any questions and best of all brings some humor into it when appropriate. He is very candid yet in a way that helps you make better decisions for your own care. ... We decided to try IUI before going to any further measures. He and his team explained very well what will happen and answered all the questions. I did cycles with using Letrozole and then the trigger shot before procedure. It was all very straightforward and well explained. I was very lucky to produce a live birth after only one IUI. And conceived again using the same strategy 1.5 years later that resulted in another live birth.
They're [Pacific Fertility Center] very professional. They are always on time. Make sure you always stand up for yourself and ask all the questions as they don't know what you don't know. See all the doctors if you don't like your personal doctor. But they all are great and caring, they have a great team that works very well together and has their treatment philosophy aligned.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
He was always warm and patient with me. He also always told me how it will be and did not sugarcoat anything to make me feel better. He did that in a way that was patient and caring and I always felt in the best hands with him.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
Ask all the questions. He's on your team, you might as well be motivating the team together by cheering each other on.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert listens well to your story, always has patience to answer any questions and best of all brings some humor into it when appropriate. He is very candid yet in a way that helps you make better decisions for your own care.
Describe the protocols Carl Herbert (retired) used in your cycles at Pacific Fertility Center and their degree of success.
We decided to try IUI before going to any further measures. He and his team explained very well what will happen and answered all the questions. I did cycles with using Letrozole and then the trigger shot before procedure. It was all very straightforward and well explained. I was very lucky to produce a live birth after only one IUI. And conceived again using the same strategy 1.5 years later that resulted in another live birth.
Describe your experience with the nursing staff at Pacific Fertility Center.
They were very warm and compassionate of my situation. They always answered all questions in person, via email or by call. They were very caring throughout, gave me charts and reminder emails. They always had a smile on their face.
Describe your experience with Pacific Fertility Center.
They're very professional. They are always on time. Make sure you always stand up for yourself and ask all the questions as they don't know what you don't know. See all the doctors if you don't like your personal doctor. But they all are great and caring, they have a great team that works very well together and has their treatment philosophy aligned.
Describe the costs associated with your care under Carl Herbert (retired) at Pacific Fertility Center.
It was around $1,135 for the IUI plus medications.
10
Doctor
Carl Herbert (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 15 Eggs Frozen
NPS
9
NPS
10
Age 34
1 Egg Freezing
Uterine Fibroids
South Asian
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
Dr. Ryan is a clear and direct communicator, without sacrificing warmth. She managed my expectations about my retrieval, and my results met/exceeded those expectations. I am a very skittish patient and she provided the right level of detail for me to understand the process without being overwhelmed...Be prepared to ask questions and discuss data, especially during later appointments.
(care coordinator) was organized and proactive, which was especially helpful when I needed to start my cycle a week earlier than expected...[Pacific Fertility Center is] Beautiful facility with high quality equipment and care. All of the doctors on staff are skilled and personable, and I was able to consistently see my primary doctor. I felt like the clinic was personally invested in my comfort and outcome.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan is a clear and direct communicator, without sacrificing warmth. She managed my expectations about my retrieval, and my results met/exceeded those expectations. I am a very skittish patient and she provided the right level of detail for me to understand the process without being overwhelmed.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan is very direct and matter of fact, which I appreciated. Be prepared to ask questions and discuss data, especially during later appointments.
During treatment, were you treated like a number or a human with Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan was warm, clear and pragmatic. She managed my expectations around egg yield and maturity, while being encouraging and positive about the outcome. The care team paid attention to the details, from easy scheduling and billing to proactive pre and post procedure care.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Marris)
Marris (nurse) was clear and warm and helped reduce my anxiety. She made the pre and post procedure experience nearly spa-like. Chau (care coordinator) was organized and proactive, which was especially helpful when I needed to start my cycle a week earlier than expected.
Describe your experience with Pacific Fertility Center.
Beautiful facility with high quality equipment and care. All of the doctors on staff are skilled and personable, and I was able to consistently see my primary doctor. I felt like the clinic was personally invested in my comfort and outcome. Truly a personal, hands on, boutique experience.
Describe the costs associated with your care under Isabelle Ryan at Pacific Fertility Center.
All costs were covered by my insurance
9
Doctor
Isabelle Ryan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5