Pacific Fertility Center

7 doctors work here

Rated 9
Strongly recommend: 77%Neutral: 14%Don't recommend: 9%9
77% strongly recommend
77 reviews
Operations
9.5
9.5
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.4
9.4
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.6
8.6
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,958
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 1 office

San Francisco
55 Francisco Street
San Francisco, CA 94133
415-834-3095

77 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
9
10
Age 38 - 39
3 IUI
1 IVF
Donor Sperm
Other
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Agard was always so warm and made me feel so comfortable! I am a bit of an overthinker and always had so many questions (and anxieties) yet she was patient with me wanting to understand all the details and ask all the what ifs, and reassured me without being dismissive of my concerns...very thorough in explaining protocols and decisions and how they fit for me and my situation, not just bc it was a standard approach...
I loved ALL of the nurses and coordinators at PFC [Pacific Fertility Center] - It was so nice to have a main contact who it felt like knew you and your "case"...Any time I had a question for the care team, regardless of who answered (via phone or email), or delivering good or bad news, they were so compassionate, responsive, understanding and always followed up. Also the nurses during appointments and procedures were amazing...
How was your experience with Jennifer Agard at Pacific Fertility Center?
Dr. Agard was always so warm and made me feel so comfortable! I am a bit of an overthinker and always had so many questions (and anxieties) yet she was patient with me wanting to understand all the details and ask all the what ifs, and reassured me without being dismissive of my concerns - I really got the sense that she's got you. She also has the BEST laugh that just puts you at ease.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Pacific Fertility Center?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Jennifer Agard at Pacific Fertility Center?
She was very thorough in explaining protocols and decisions and how they fit for me and my situation, not just bc it was a standard approach.
Describe the protocols Jennifer Agard used in your cycles at Pacific Fertility Center and their degree of success.
For egg retrieval we did menopur, follistim, ganirelix and she was great at tracking and adjusting as needed. A different Dr at PFC did my retrieval, and we ended up with more eggs than we thought we were going to get, and were really lucky with how many PGS embryos we ended up with. We then did a partially natural/medicated frozen embryo transfer (with Letrozole and natural ovulation) that was unsuccessful. Then she encouraged me to do an ERA so we could have as much data as possible, and we did in fact need an extra 12 hours of progesterone. Then we did another fully medicated FET with estrogen and progesterone shots, which was successful!
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Cera Jane )
I loved ALL of the nurses and coordinators at PFC - It was so nice to have a main contact who it felt like knew you and your "case" even though you didn't meet them in person. Any time I had a question for the care team, regardless of who answered (via phone or email), or delivering good or bad news, they were so compassionate, responsive, understanding and always followed up. Also the nurses during appointments and procedures were amazing (I always had Margaret and she is just the best) - Dr Agard and her whole team are just wonderful.
Describe your experience with Pacific Fertility Center.
At first I was nervous to have different doctors for different appointments especially when decisions were made (eg we're ready to trigger or wait another day) and the various procedures like retrievals and embryo transferred, but it really showed me what an incredible team of doctors make up PFC. Seriously, they were all just SO good and it really felt coordinated and like they knew your situation even though they hadn't been seeing you the whole time. And despite being a larger group/clinic, PFC has a lot of heart and you really feel like a human not just a number!
Describe the costs associated with your care under Jennifer Agard at Pacific Fertility Center.
Most of our cycles and medications were covered by insurance, but we paid for the embryo biopsy (~$4000) and genetic testing (~$150 per embryo) out of pocket.
9
Doctor
Jennifer Agard
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
9
10
Age 34
1 IUI
1 IVF
PCOS
South Asian
Income $200K - $499K
Lawyer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Li was warm, efficient and candid. She explained why we would proceed with an IUI as a first step after a number of failed Clomid only cycles with my gynecologist. She answered all our questions and I learned a lot from her...Dr Li and her team were warm, efficient and candid. They were also flexible, and billing was transparent and reasonable...Do your research on possible treatments before your appointment so you can ask more informed questions...
The financial coordinator here [at Pacific Fertility Center] was much better than at my current clinic, and the billing was more reasonable. The office is beautiful and makes the visits less stressful. They also don't try to rush you and answer all your questions. I would have stayed with this clinic had I not moved...They [nurses] were friendly and efficient...Dr Li and her team were warm, efficient and candid. They were also flexible, and billing was transparent and reasonable...
How was your experience with Liyun Li at Pacific Fertility Center?
As I said before Dr Li was warm, efficient and candid. She explained why we would proceed with an IUI as a first step after a number of failed Clomid only cycles with my gynecologist. She answered all our questions and I learned a lot from her.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Do your research on possible treatments before your appointment so you can ask more informed questions.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Dr Li and her team were warm, efficient and candid. They were also flexible, and billing was transparent and reasonable. I learned a lot about infertility during my time with the clinic.
Describe your experience with your nurse at Pacific Fertility Center.
They were friendly and efficient.
Describe your experience with Pacific Fertility Center.
The financial coordinator here was much better than at my current clinic, and the billing was more reasonable. The office is beautiful and makes the visits less stressful. They also don't try to rush you and answer all your questions. I would have stayed with this clinic had I not moved.
Describe the costs associated with your care under Liyun Li at Pacific Fertility Center.
We used approximately $2500 of our Carrot fertility benefit for our IUI, including genetic testing and initial bloodwork. Each ultrasound was about $330.
9
Doctor
Liyun Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Unknown Success
10
10
Age 28 - 34
4 IUI
2 IVF
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $100K - $199K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Givens took the time to hear me out, answer all of my questions, and help me understand the complexities of all that I had going on...always made herself available to me, meeting me continually with genuine concern...Knowing that I have DOR with a very small piece of one ovary left...Despite the odds, 7 eggs were able to be retrieved, which was practically a miracle in my case.
Pacific Fertility Center is a wonderful clinic with many great doctors...In my experience, you may see other doctors during your process. If this is something you do not want, then be sure to check with your doctor on how you can go about seeing them specifically...do their very best to accommodate you on this and will advise you if your doctor is scheduled to be out of the office...
How was your experience with Carolyn Givens at Pacific Fertility Center?
Dr. Givens was the first Reproductive Endocrinologist that we met with nearly 10 years ago. After being told by many doctors that my case was too complicated and highly unlikely that I would ever get pregnant, Dr. Givens was forthcoming and honest, yet hopeful and willing to try to help us. She has never promised the impossible, always staying honest and upfront. Despite our odds, she still offered us hope and optimism, finding a way through where there has been one. Our case has certainly had it's ups and downs, yet Dr. Givens has helped us feel like valuable humans, and not just another patient. We started our journey at PFC with 4 IUI's, prior to moving on to an IVF cycle. She has always presented our options honestly, helping us make the best call, all while being conscious of our financial means. These procedures were very tricky for us, as I only have a tiny piece of one ovary left. Additionally, I have severe endometriosis, one tube left, a history of PCOS, and a complicated multiple abdominal surgical history. Our journey has been an uphill battle. After moving out of the Bay Area, we sought care at a different clinic due to living hours away from PFC. We attempted another IVF, but it was a bust after no eggs were retrieved during that cycle. We were devastated. Though the RE at the other clinic was nice, it was such a different experience. There, we felt like the doctor/patient connection was just lacking. Gratefully, the opportunity to return to Dr. Givens presented itself and we jumped on it! Being back under her care reminds us that we don't have to feel like we are just a number. This time moving on to FET with donor embryos, we now travel 3 hours away to see her, because she is worth it! In an amazing, yet heartbreaking development, she was able to do what felt like the impossible. After 12 years of infertility, she helped us get pregnant through the gift of embryo donation! Unfortunately, we lost our baby girl a day shy of 14 weeks due to a developmental abnormality. This loss was purely a rare phenomenon, having nothing to do with fertility treatments, genetics, etc. Through our heartbreak and pain, Dr. Givens personally called me to check in, and has provided support like we could not have expected. This kindness from her during our time of grief has only grown our appreciation for the amazing woman that she is. She truly has a heart of gold! It feels like Dr. Givens truly wants us to have a baby just as much as we do, and she is alongside us in this complicated journey. Always professional, and still she has come to feel like family, and that is rare in my experience with other doctors. Our journey is yet to be finished, as we are in the process of another FET with our donor embryos. Regardless of where this journey takes us, we wouldn't want any other doctor by our side, directing and advising us. Dr. Givens will always hold a special place in our hearts! Her care is irreplaceable!
What's one piece of advice would you give a prospective patient of Carolyn Givens at Pacific Fertility Center?
Come prepared with questions, and be open and willing to listen. As a patient, I like to be informed and have always been prepared with my list of questions. Dr. Givens is very intelligent and also willing to explain when you need it. If you are a patient that advocates for yourself, Dr. Givens seems to value that.
During treatment, were you treated like a number or a human with Carolyn Givens at Pacific Fertility Center?
From my very first appointment, Dr. Givens took the time to hear me out, answer all of my questions, and help me understand the complexities of all that I had going on. She has always made herself available to me, meeting me continually with genuine concern and care for what is best for me. While other doctors have told me that I likely wouldn't have a chance, she has proven them wrong. Dr. Givens has a huge heart and has always gone above and beyond to help make our dreams of building our family come true.
Describe the protocols Carolyn Givens used in your cycles at Pacific Fertility Center and their degree of success.
Our first course of action years ago began with IUI's. At the time, financially, IVF was out of the question, so opted to try IUI's before moving on to the more expensive options. As time went on, I had a few more surgeries for my severe endometriosis. This likely being the reason for the unsuccessful IUI's, we had to move on. Our first IVF cycle, we learned that my body took longer to respond to the medications that the average patient. Knowing that I have DOR with a very small piece of one ovary left, Dr. Givens stayed the course. Despite the odds, 7 eggs were able to be retrieved, which was practically a miracle in my case. This IVF resulted in a chemical pregnancy. Since moving on to FET with donor embryos, Dr. Givens chose to do a controlled cycle, working with the fact that I have not been having regular cycles these days. Our first FET was a success using this controlled cycle. Though we are now on to our second FET due to a second trimester miscarriage (unrelated to this fertility process), Dr. Givens has us sticking with the controlled cycle again since it worked for us the last time.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Nurse - Jennise, Coordinator - Jenelle)
All members of Dr. Givens "care team" have been phenomenal. Especially Jennise, Dr. Givens' Team Nurse. She was one of our nurses from the very beginning and again now since our return. Jennise genuinely cares, remembers us, and goes above and beyond to stay on top of everything. Additionally, she helps me with the many, many questions I have had throughout, never making me feel silly even when my questions may seem that way. Jenelle, our care coordinator has been wonderful as well. She is thorough in her communication and always goes above and beyond.
Describe your experience with Pacific Fertility Center.
Pacific Fertility Center is a wonderful clinic with many great doctors. Throughout my time there, I have seen most of the doctors there and they have all been great. These doctors are very busy, doing their best to juggle what seems like very full schedules. In my experience, you may see other doctors during your process. If this is something you do not want, then be sure to check with your doctor on how you can go about seeing them specifically. Being conscious of this since we travel from hours away, I schedule in a way where I can see Dr. Givens specifically since she is so familiar with our case. If this is important to you, simply communicate this to your doctor and care coordinator. In my experience, they do their very best to accommodate you on this and will advise you if your doctor is scheduled to be out of the office during your time of treatment. PFC has worked with me on this better than other clinics I have been to.
Describe the costs associated with your care under Carolyn Givens at Pacific Fertility Center.
Dr. Givens has always been very helpful and conscious of our financial means over the years. She lays out all of our options and has been honest when things are necessary and also unnecessary.
10
Doctor
Carolyn Givens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 34 - 35
2 IUI
1 IVF
Unexplained
European
Income $100K - $199K
2nd of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Li] recommended IVF from the start as the more effective treatment to achieve our family goals, but also said we were good candidates for IUI...had a strong preference for eSET due to the potential risks connected to a multiples pregnancy...bedside manner is outstanding - she is kind and empathetic while never losing sight of facts and always explained her reasoning for her recommended course of action to achieve the best outcome...She was sensitive to the feelings in the room on any given day and that is an important quality for me when looking for a doctor. I would recommend coming prepared with multiple questions to appointments so Dr. Li can address all your concerns adequately. While I don't think appointments w
Out of 22 eggs, 12 embryos developed and 7 were deemed normal after PGT-A testing [with Pacific Fertility Center]. We proceeded with a rest month and a frozen transfer of one embryo...Kelsey [nurse] was kind, warm and always professional - she always came to say hi to us during appointments, responded quickly to all email communications and overall just made us feel supported throughout treatment...We spent about $30,000 total on all treatments and medications, incl. FET, hysteroscopy and PGT-A testing of 12 embryos.
How was your experience with Liyun Li at Pacific Fertility Center?
It seemed to me that Dr. Li adjusts her tone and demeanor to her patients' needs and personality. She was sensitive to the feelings in the room on any given day and that is an important quality for me when looking for a doctor. I would recommend coming prepared with multiple questions to appointments so Dr. Li can address all your concerns adequately. While I don't think appointments were rushed, it is a very busy clinic...Dr. Li offers phone follow-ups should questions come up and we did do that quite a few times.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Come prepared with questions. I'd also recommend doing your research before appointments to ask about her reasoning behind her recommendations. It helped us understand more about the process of IVF and our particular case and made us feel more at ease knowing that decisions were made based on our individual medical history - not clinic statistics.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Dr. Li's bedside manner is outstanding - she is kind and empathetic while never losing sight of facts and always explained her reasoning for her recommended course of action to achieve the best outcome. Her care team is incredibly responsive and helpful - always encouraging and it really feels like you have a strong support system at the clinic who's got your back.
Describe the protocols Liyun Li used in your cycles at Pacific Fertility Center and their degree of success.
We came to Dr. Li after three cycles of clomid - one resulting in an early miscarriage - and an initial consult with Kaiser Permanente Fertility. She recommended IVF from the start as the more effective treatment to achieve our family goals, but also said we were good candidates for IUI (based on age and the fact that we've gotten pregnant before, all our testing looked normal, no tube blockages). We did two Letrozole IUI cycles - both times the sperm count and motility was very good. After that, we moved on the an Antagonist IVF cycle - Follistim/Menopur/Ganirellix and about 5 monitoring appointments during the cycle. The procedure doctor on the day of my egg retrieval was Dr. Givens, who also did a hysteroscopy a few weeks later to remove some small uterine polyps. Out of 22 eggs, 12 embryos developed and 7 were deemed normal after PGT-A testing. We proceeded with a rest month and a frozen transfer of one embryo - the transfer was done by Dr. Li.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Kelsey)
Kelsey was kind, warm and always professional - she always came to say hi to us during appointments, responded quickly to all email communications and overall just made us feel supported throughout treatment.
Describe your experience with Pacific Fertility Center.
Beautiful facilities, great front desk team. Expensive fees - but they try to work with you on leveraging whatever insurance you have to reduce costs (for us, that only worked for the initial blood work and testing done at Kaiser).
Describe the costs associated with your care under Liyun Li at Pacific Fertility Center.
We spent about $30,000 total on all treatments and medications, incl. FET, hysteroscopy and PGT-A testing of 12 embryos.
Describe Liyun Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Dr. Li had a strong preference for eSET due to the potential risks connected to a multiples pregnancy.
10
Doctor
Liyun Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 40 - 41
4 IUI
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
European
Income $0 - $49K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Herbert always makes me feel seen. After he gave me the hard news of my diminished ovarian reserve he handed me a box of tissues, and told me it was okay to cry. He then proceeded to check in on me vial email a few times over the next weeks to see how I was doing. He is always honest and upfront with me, which I asked him to be, but in a kind way. When I asked him for help making a decision on wether or not to test my embryo's from my sisters eggs and donor sperm, he said, if you were my daughter I would tell you to do the testing. I am very happy with my treatment there so far Doctor Nps
I usually missed their [nurses at Pacific Fertility Center's] phone calls with embryo updates and they always left detailed messages. Every time I call to speak with a nurse, someone is available and they take their time answering questions and never make me feel like they are silly questions to ask. If they don't know something they will ask and get back to me asap...At PFC they only transfer 1 embryo at a time. Which I agree with...I think the strength is that it is a welcoming clinic. You walk in and you feel taken care of. Everyone from the front desk staff to the nurses and doctors are friendly and it is a calm space. As with any clinic or medical practice you have to be your own advocate, and yes there were some hiccups, but if you address them, they take care of them right away. They are also open to constructive criticism, or feedback.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
As I mentioned before, he treats me like a human being with feelings that are valid. He also has a very calm manner, which puts me at ease.I also never feel rushed or as if he does not have time to speak with me, be it in person or via the phone.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
Be upfront with him, and he will treat you the way you want to be treated. He will respect your wishes and will not let you do unnecessary treatments just to make the clinic more money. He told me I could still attempt IVF with my own eggs, but that I would most likely end up right back there 3 months down the road with no embryo's and out $30,000. I appreciate that in. a physician.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert always makes me feel seen. After he gave me the hard news of my diminished ovarian reserve he handed me a box of tissues, and told me it was okay to cry. He then proceeded to check in on me vial email a few times over the next weeks to see how I was doing. He is always honest and upfront with me, which I asked him to be, but in a kind way. When I asked him for help making a decision on wether or not to test my embryo's from my sisters eggs and donor sperm, he said, if you were my daughter I would tell you to do the testing. I am very happy with my treatment there so far
Describe the protocols Carl Herbert (retired) used in your cycles at Pacific Fertility Center and their degree of success.
I haven't actually done any myself. My sister donated eggs for me and went through one round of IVF. As far as I know they were very good at adjusting and gaging when to up medicines during the stimulation cycle and about guiding her through the process. I am waiting on our SIP to be lifted, so that I can start my FET protocol. They want to do a medicated cycle with medication assistance. Estrogen and Progesterone.
Describe your experience with the nursing staff at Pacific Fertility Center.
I usually missed their phone calls with embryo updates and they always left detailed messages. Every time I call to speak with a nurse, someone is available and they take their time answering questions and never make me feel like they are silly questions to ask. If they don't know something they will ask and get back to me asap
Describe your experience with Pacific Fertility Center.
I think the strength is that it is a welcoming clinic. You walk in and you feel taken care of. Everyone from the front desk staff to the nurses and doctors are friendly and it is a calm space. As with any clinic or medical practice you have to be your own advocate, and yes there were some hiccups, but if you address them, they take care of them right away. They are also open to constructive criticism, or feedback.
Describe the costs associated with your care under Carl Herbert (retired) at Pacific Fertility Center.
$21,000 for my sisters IVF cycle. $4,300 for one FET, does not include meds $375 initial intake consult $395 meeting with Psychiatrist for working with third party (donor eggs) $275 for meeting with genetic counselor, all additional follow ups associated were included
Describe Carl Herbert (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
At PFC they only transfer 1 embryo at a time. Which I agree with
What specific things went wrong at Pacific Fertility Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Pacific Fertility Center.
I had wanted them to test my sister for CMV status, as that was relevant information I needed to choosing a sperm donor. It was written down that that should be added to her bloodwork, but when the results came back that was not included. So when I called and asked, they apologized and said that there must have been some failure on there part that it had been forgotten. They reordered blood work and processed it free of any additional charge. I did feel bad that my sister had to get stuck again. But I appreciated them owning their mistake and fixing it right away.
10
Doctor
Carl Herbert (retired)
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
8
8
Age 43 - 44
Donor Eggs
Diminished Ovarian Reserve
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Carl Herbert] He was straightforward and didn't try to sugar-coat anything, which I preferred. My advanced age and chronic medical condition complicated IVF treatment, so he addressed all that...We decided to have an egg donor , with a frozen embryo transfer cycle after viable embryos are retrieved. Because only 1 viable embryo was retrieved after PGT testing, Dr. Herbert offered ERA cycle as a diagnostic test to increase success of the transfer.
If she cannot answer a question, she immediately forwards it to another staff in the clinic who can assist me. Overall, all the [Pacific Fertility Center] staff are friendly and organized. I have no problem with any staff in the clinic...The clinic strongly endorses eSET transfer, which is a safer approach and I agree after doing my own research.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert offered to explain everything and will answer questions if I ever have them. The office staff are very prompt and responsive. Office is busy, so I didn't get to see Dr. Herbert at every visit, but that was okay. Although there is some setback and delay with my cycle, the clinic is always in touch to keep me updated.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
It's just important to ask questions. He will not go into too much detail unless you ask him the questions. Make appointments ahead of time because he is busy.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
My 1st consultation with Dr. Herbert was informative. He was straightforward and didn't try to sugar-coat anything, which I preferred. My advanced age and chronic medical condition complicated IVF treatment, so he addressed all that. I trust Dr. Herbert with his many decades of experience and felt like I was confident in his expertise
Describe the protocols Carl Herbert (retired) used in your cycles at Pacific Fertility Center and their degree of success.
We decided to have an egg donor , with a frozen embryo transfer cycle after viable embryos are retrieved. Because only 1 viable embryo was retrieved after PGT testing, Dr. Herbert offered ERA cycle as a diagnostic test to increase success of the transfer. He offered advice and information when we were disappointed with only 1 embryo retrieved. We have not gone through the frozen embryo transfer but the coordinators and staff are always ready to help us through it all
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Maureen C)
Maureen is always prompt and responsive. If she cannot answer a question, she immediately forwards it to another staff in the clinic who can assist me. Overall, all the PFC staff are friendly and organized. I have no problem with any staff in the clinic
Describe your experience with Pacific Fertility Center.
Clinic is clean, professional looking and very organized. Everyone is friendly and all my questions and requests are taken care of promptly. You do get what you pay for, though. We paid a pretty penny for our services and am not sure if we can afford to repeat treatment at this clinic, if this cycle fails.
Describe the costs associated with your care under Carl Herbert (retired) at Pacific Fertility Center.
It was costly, mainly because it's in San francisco and is a very lovely, professional looking office that takes up the entire floor in a decent sized building. Compared to other couples undergoing same protocol, I believe we paid noticeably more. But it's a good group of doctors, nurses and coordinators.
Describe Carl Herbert (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
The clinic strongly endorses eSET transfer, which is a safer approach and I agree after doing my own research.
8
Doctor
Carl Herbert (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
10
Age 40 - 41
1 IVF
PCOS
Ashkenazi Jewish
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My treatment was pretty standard [with Dr. Liyun Li]- it was my first retrieval...very kind and smart - I felt like I was in trustworthy and knowledgable hands. She doesn't rush conversations - and makes herself available whenever needed. She's very approachable - I didn't feel uncomfortable asking any questions...Be prepared to be given a lot of data - which is obviously important. But also make sure you fully understand the process. And ask lots of questions - Dr. Li is more than happy to answer any and all.
Very nice and welcoming facilities [at Pacific Fertility Center] - I felt like a human and not part of a machine. Never had to wait, was always called by my name, there were max one or two other people in the waiting room. They clearly know what they're doing and all of the providers impressed me. The one thing they can work on is bettering their communication regarding the process itself. During your consultation they go over all of the statistics and risks - which was of course important. But I was very confused about next steps - that could be streamlined tremendously.
How was your experience with Liyun Li at Pacific Fertility Center?
Dr Li is very kind and smart - I felt like I was in trustworthy and knowledgable hands. She doesn't rush conversations - and makes herself available whenever needed. She's very approachable - I didn't feel uncomfortable asking any questions.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Be prepared to be given a lot of data - which is obviously important. But also make sure you fully understand the process. And ask lots of questions - Dr. Li is more than happy to answer any and all.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
The clinic itself is great - it's not like others where I've heard it's like a factory. You're not in the waiting room with a million other people - you never have to wait for more than five minutes. It's a higher level of care.
Describe the protocols Liyun Li used in your cycles at Pacific Fertility Center and their degree of success.
My treatment was pretty standard- it was my first retrieval.
Describe your experience with the nursing staff at Pacific Fertility Center.
Very kind, organized, available
Describe your experience with Pacific Fertility Center.
Very nice and welcoming facilities - I felt like a human and not part of a machine. Never had to wait, was always called by my name, there were max one or two other people in the waiting room. They clearly know what they're doing and all of the providers impressed me. The one thing they can work on is bettering their communication regarding the process itself. During your consultation they go over all of the statistics and risks - which was of course important. But I was very confused about next steps - that could be streamlined tremendously.
Describe the costs associated with your care under Liyun Li at Pacific Fertility Center.
$16k for monitoring, retrieval, testing, and storage. About another $1k for consultations and bloodwork.
9
Doctor
Liyun Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
9
9
Age 43
6 IUI
Diminished Ovarian Reserve
Male Factor
European
Doctor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have low ovarian reserve and she [Dr. Givens] wanted to used the highest dose of medictaion for stimulation because of my age. She felt it was our best shot...She does not typically do multiple embryo transfer due to the risks associated with twins. I support this completely...I felt respected. I fellt she had enough time for me. I never felt rushed. She answered all my questions earnestly and revealed when she diden't know something.
I the clinic [Pacific Fertility Center] is extremely well organized...The clinic itself was a pleasure to visit, all windows with view of the San Francisco Bay. I always liked being up there with those views! The lab is encased in glass walls so you can look into it as you walk down the hall and see the embyologists in their white coats at work, which I thought was really cool...
How was your experience with Carolyn Givens at Pacific Fertility Center?
I felt respected. I fellt she had enough time for me. I never felt rushed. She answered all my questions earnestly and revealed when she diden't know something. I the clinic is extremely well organized.
What's one piece of advice would you give a prospective patient of Carolyn Givens at Pacific Fertility Center?
Ask questions
During treatment, were you treated like a number or a human with Carolyn Givens at Pacific Fertility Center?
My impression is that she wanted to give be honest accurate information and did that directly and gently. I felt she liked me and cared about me as a person.
Describe the protocols Carolyn Givens used in your cycles at Pacific Fertility Center and their degree of success.
I have low ovarian reserve and she wanted to used the highest dose of medictaion for stimulation because of my age. She felt it was our best shot. My cycle is currently postponed due to COVID.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Jerile Grajo)
They are very organized. I started my care just before COVID-19 so the clinic was dealing with a lot of disruption and stress and they seemed to handle it very well with good communication.
Describe your experience with Pacific Fertility Center.
Strength: very well organized, professional. Weakness: I wish they provided free support groups. The clinic itself was a pleasure to visit, all windows with view of the San Francisco Bay. I always liked being up there with those views! The lab is encased in glass walls so you can look into it as you walk down the hall and see the embyologists in their white coats at work, which I thought was really cool.
Describe the costs associated with your care under Carolyn Givens at Pacific Fertility Center.
21,000 for the IVF cycle
Describe Carolyn Givens's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
She does not typically do multiple embryo transfer due to the risks associated with twins. I support this completely.
9
Doctor
Carolyn Givens
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
9
9
Age 35
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Doctor
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
First tried an agonist for IVF cycle #1 [with Dr. Philip Chenette]...tried antagonist (with growth hormone and supplements) for IVF cycle #2...His surrounding team was good at frequent check ins. He did not hide negative information...Strengths: laying out all treatment options. Being available for additional consultations when we wanted them...Weaknesses: very quickly jumped to egg donation (which was at odds with what other providers recommended)
Nursing staff [at Pacific Fertility Center] was organized and quick to answer all questions (answered emails within minutes or hours)...Per cycle was around $16490 (medications separate)...Nice, clean setting. All the physicians seemed to be experts in the field, which is important because they rotate on call on the weekends. The surrounding admin and nursing staff were all extremely attentive and organized. They were quick to answer any questions that came up, and the physicians were always willing to do extra phone visits. Information was sometimes delivered bluntly, so a positive attitude is important.
How was your experience with Philip Chenette at Pacific Fertility Center?
Strengths: laying out all treatment options. Being available for additional consultations when we wanted them Weaknesses: very quickly jumped to egg donation (which was at odds with what other providers recommended)
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
He is candid and is not afraid to give you information you may not want to hear, so it's important to bring your own positive attitude about treatment potential
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
His surrounding team was good at frequent check ins. He did not hide negative information
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
First tried an agonist for IVF cycle #1 The tried antagonist (with growth hormone and supplements) for IVF cycle #2
Describe your experience with the nursing staff at Pacific Fertility Center.
Nursing staff was organized and quick to answer all questions (answered emails within minutes or hours)
Describe your experience with Pacific Fertility Center.
Nice, clean setting. All the physicians seemed to be experts in the field, which is important because they rotate on call on the weekends. The surrounding admin and nursing staff were all extremely attentive and organized. They were quick to answer any questions that came up, and the physicians were always willing to do extra phone visits. Information was sometimes delivered bluntly, so a positive attitude is important.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Per cycle was around $16490 (medications separate)
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Strongly prefer multiple embryo transfer
9
Doctor
Philip Chenette
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
10
10
Age 42 - 46
6 IUI
Endometriosis
Unexplained
European
Income $500K+
Marketer or PR
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Herbert listens well to your story, always has patience to answer any questions and best of all brings some humor into it when appropriate. He is very candid yet in a way that helps you make better decisions for your own care. ... We decided to try IUI before going to any further measures. He and his team explained very well what will happen and answered all the questions. I did cycles with using Letrozole and then the trigger shot before procedure. It was all very straightforward and well explained. I was very lucky to produce a live birth after only one IUI. And conceived again using the same strategy 1.5 years later that resulted in another live birth.
They're [Pacific Fertility Center] very professional. They are always on time. Make sure you always stand up for yourself and ask all the questions as they don't know what you don't know. See all the doctors if you don't like your personal doctor. But they all are great and caring, they have a great team that works very well together and has their treatment philosophy aligned.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
He was always warm and patient with me. He also always told me how it will be and did not sugarcoat anything to make me feel better. He did that in a way that was patient and caring and I always felt in the best hands with him.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
Ask all the questions. He's on your team, you might as well be motivating the team together by cheering each other on.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert listens well to your story, always has patience to answer any questions and best of all brings some humor into it when appropriate. He is very candid yet in a way that helps you make better decisions for your own care.
Describe the protocols Carl Herbert (retired) used in your cycles at Pacific Fertility Center and their degree of success.
We decided to try IUI before going to any further measures. He and his team explained very well what will happen and answered all the questions. I did cycles with using Letrozole and then the trigger shot before procedure. It was all very straightforward and well explained. I was very lucky to produce a live birth after only one IUI. And conceived again using the same strategy 1.5 years later that resulted in another live birth.
Describe your experience with the nursing staff at Pacific Fertility Center.
They were very warm and compassionate of my situation. They always answered all questions in person, via email or by call. They were very caring throughout, gave me charts and reminder emails. They always had a smile on their face.
Describe your experience with Pacific Fertility Center.
They're very professional. They are always on time. Make sure you always stand up for yourself and ask all the questions as they don't know what you don't know. See all the doctors if you don't like your personal doctor. But they all are great and caring, they have a great team that works very well together and has their treatment philosophy aligned.
Describe the costs associated with your care under Carl Herbert (retired) at Pacific Fertility Center.
It was around $1,135 for the IUI plus medications.
10
Doctor
Carl Herbert (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, 15 Eggs Frozen
9
10
Age 34
1 Egg Freezing
Uterine Fibroids
South Asian
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Ryan is a clear and direct communicator, without sacrificing warmth. She managed my expectations about my retrieval, and my results met/exceeded those expectations. I am a very skittish patient and she provided the right level of detail for me to understand the process without being overwhelmed...Be prepared to ask questions and discuss data, especially during later appointments.
(care coordinator) was organized and proactive, which was especially helpful when I needed to start my cycle a week earlier than expected...[Pacific Fertility Center is] Beautiful facility with high quality equipment and care. All of the doctors on staff are skilled and personable, and I was able to consistently see my primary doctor. I felt like the clinic was personally invested in my comfort and outcome.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan is a clear and direct communicator, without sacrificing warmth. She managed my expectations about my retrieval, and my results met/exceeded those expectations. I am a very skittish patient and she provided the right level of detail for me to understand the process without being overwhelmed.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan is very direct and matter of fact, which I appreciated. Be prepared to ask questions and discuss data, especially during later appointments.
During treatment, were you treated like a number or a human with Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan was warm, clear and pragmatic. She managed my expectations around egg yield and maturity, while being encouraging and positive about the outcome. The care team paid attention to the details, from easy scheduling and billing to proactive pre and post procedure care.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Marris)
Marris (nurse) was clear and warm and helped reduce my anxiety. She made the pre and post procedure experience nearly spa-like. Chau (care coordinator) was organized and proactive, which was especially helpful when I needed to start my cycle a week earlier than expected.
Describe your experience with Pacific Fertility Center.
Beautiful facility with high quality equipment and care. All of the doctors on staff are skilled and personable, and I was able to consistently see my primary doctor. I felt like the clinic was personally invested in my comfort and outcome. Truly a personal, hands on, boutique experience.
Describe the costs associated with your care under Isabelle Ryan at Pacific Fertility Center.
All costs were covered by my insurance
9
Doctor
Isabelle Ryan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 30 - 32
1 IVF
Anovulation
PCOS
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chenette is an absolutely compassionate physician and person in general. He is soft spoken, understanding and made me and husband feel like he genuinely cared about us and treating us. We never felt rushed with him. Never felt like we asked a “stupid” question, although I’m sure we did a time or two. He is very personable and caring. Not to mention extremely dedicated, educated and experience in his field.
The clinic (PFC) is busy ... Roughly 25k for all treatment and medication. ...Clinic is beautiful. It is located in SF so parking can be a hassle if you don’t give yourself a few minutes to park and walk a short distance. ... Our embryos were extensively tested, genetically. ... I had a say in all my treatments. I was given options, along with their strengths and weaknesses.
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is unequivocally the best fertility specialist. From his personal deamenor to his experience as a fertility specialist we believe there is no one better. We would go to him time and time again. We did extensive research and interviews with other fertility specialists before choosing to go with him and we are so grateful we did.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
The clinic (PFC) is busy and you may not get Dr. Chenette for every appointment if your schedule is not flexible. You will not regret choosing him.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is an absolutely compassionate physician and person in general. He is soft spoken, understanding and made me and husband feel like he genuinely cared about us and treating us. We never felt rushed with him. Never felt like we asked a “stupid” question, although I’m sure we did a time or two. He is very personable and caring. Not to mention extremely dedicated, educated and experience in his field.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
I had a say in all my treatments. I was given options, along with their strengths and weaknesses. Dr.Chenette was my advocate, he gave me the options and essentially let me chose what I wanted. I chose injectable cycles for both egg retrieval and FET due to the discussion my husband and I had with Dr. Chenette. He (Dr. Chenette) believed it would be the most likely to succeed. And it did.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Iris)
The “Dr. Chenette Care Team” was astonishing. Organized and always easy to get ahold of. I absolutely adore Iris (LVN).
Describe your experience with Pacific Fertility Center.
Clinic is beautiful. It is located in SF so parking can be a hassle if you don’t give yourself a few minutes to park and walk a short distance. There is a parking garage and street metered parking, none is reimbursed by clinic. Beautiful office with bay view.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Roughly 25k for all treatment and medication.
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
We did an eSET FET. Our embryos were extensively tested, genetically. Once again Dr. Chenette went over the risks, pros and cons of eSET and multiple embryo transfer. He highly suggested for an eSET and we agreed.
10
Doctor
Philip Chenette
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 37 - 38
1 IVF
PCOS
Other
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Ryan was very professional and compassionate during all of my appointments. She took the time to answer all of my questions and always kept me updated on where I stood in the process of my egg retrieval, embryo transfer, and post care. She is very blunt and that may turn some patients off, but I do enjoy that style because it helped me truly make realistic expectations for our treatment and make informed decisions regarding my care. This was a big help to me emotionally because it helped me stay grounded for whatever the results would be
Pacific Fertility Center is a great clinic that is very modern and offers a serene office space, excellent patient care, high level of service, and has an online portal that made it easy to keep track of appointments, test results, and calendars to track your individual cycles. The only thing I would say is that since it is located deep in the heart of San Francisco, traffic may be hard to navigate through.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan was very professional and compassionate during all of my appointments. She took the time to answer all of my questions and always kept me updated on where I stood in the process of my egg retrieval, embryo transfer, and post care. She is very blunt and that may turn some patients off, but I do enjoy that style because it helped me truly make realistic expectations for our treatment and make informed decisions regarding my care. This was a big help to me emotionally because it helped me stay grounded for whatever the results would be after all of our processes that include egg retrieval, genetic testing of the embryos, our own genetic testing, and chances for success with the embryo transfers and preparation of the lining. She even went as far to recommend an ERA test prior to our actual embryo transfer due to my medical history and we were allowed to do our own research and make the decision to proceed or not on our own. She did not pressure us either way. That proved that she was really paying attention to my health history and was doing all that she can to increase our chances of a successful transfer. Overall, I really enjoyed working with Dr. Ryan and her approach to care really meshed with my expectations and made me feel confident with every decision along the way.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
One piece of advice to those prospective patients of Dr. Isabelle Ryan is to do your research prior to your first consultation. Come prepared with questions you may have and really use that time to dig in and have a deep conversation about your possible treatment, areas of concern, and get her opinion on your overall chances for success given your medical history and reasons for infertility. When you come prepared, that will instantly make your appointments more meaningful and keep you more informed to make decisions regarding your own care.
During treatment, were you treated like a number or a human with Isabelle Ryan at Pacific Fertility Center?
I felt that I was treated like a human with respect because Dr. Ryan took her time to go over all of the scenarios and statistics regarding my specific situation and laid out realistic expectations for this journey through IVF. Her team constantly checked in on me and their response time to my calls and emails was fantastic. They really do focus on caring for the patient.
Describe the protocols Isabelle Ryan used in your cycles at Pacific Fertility Center and their degree of success.
Egg Retrieval Treatment included daily dosages of follistim and menopur, and later included ganirelix. This was successful and resulted in 43 eggs retrieved. ICSI was used to combine my eggs with my spouses semen to produce embryos. We then proceeded with PGS testing for the resulting 9 embryos that made it to day 5. Of those 9 embryos, we had 3 healthy embryos with no chromosomal abnormalities. We also did ERA testing to make sure my lining would be receptive prior to the actual embryo transfer. Once the ERA testing came back, we proceeded with the Frozen Embryo Transfer based on the timing listed in the ERA report. Due to my age, we did ESET and implanted one embryo which has resulted in a pregnancy.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Alvi)
Alvi was the absolute sweetest and most caring nurse. She was an excellent communicator of all of my care and was diligent to follow up in a reasonable time on all inquiries I had regarding my care and appointments. She had excellent bed manner and always took the time to make sure all of my questions were answered.
Describe your experience with Pacific Fertility Center.
Pacific Fertility Center is a great clinic that is very modern and offers a serene office space, excellent patient care, high level of service, and has an online portal that made it easy to keep track of appointments, test results, and calendars to track your individual cycles. The only thing I would say is that since it is located deep in the heart of San Francisco, traffic may be hard to navigate through.
Describe the costs associated with your care under Isabelle Ryan at Pacific Fertility Center.
Genetic Consult - $395 Horizon Screening - $199 Medications - $2500 Single Cycle Fee which includes Office Visits, Ultrasound, Estradiol, Anesthesia, Egg Retrieval, Facility, Lab, Embryo Freezing and one year Storage, Embryo Biopsy - $13,915 PGS Testing on up to 8 embryos - $2170 ($325 for each additional embryo) Frozen Embryo Transfer - $3175 ERA Testing - $1000 + $600 for actual test at Natera
Describe Isabelle Ryan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
I appreciate Dr. Ryan suggesting we go with eSET instead of multiple embryo transfers because of my age and high risk pregnancy if we were to have multiples. I agree with her approach and it showed that she was not only focused on doing everything she could to increase our chances of success, but also was looking out for my own health. She took the time to explain her reasoning and I was confident with this approach given all of the facts.
10
Doctor
Isabelle Ryan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
10
10
Age 34 - 38
3 IVF
3 Embryo Freezing
Other
East Asian
South Asian
Income $500K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I saw her [Dr. Liyun Li] over the course of 5 years. We originally went in just to do embryo cryopreservation, but along the way, I found out that I had a genetic kidney condition, adenomyosis, and only 1 working ovary. So we went through the whole process with her (3 cycles with PGD and PGS testing) and transferred when we were ready...We ended up with 6 PGD/PGS tested embryos...started my treatment by trying to prevent my Adenomyosis from growing in preparation for another transfer,
My coordinator [at Pacific Fertility Center] was fantastic, and all of the nurses I worked with were also fantastic. They have a dedicated email just for Dr. Li’s team, and whenever I had a question or concern, they would usually get back to me within a couple hours. If I needed immediate attention, I could call and talk to one of the nurses on Dr. Li’s team, and they also had an after hours line that would reach whichever doctor was on call. They were very organized and everyone has been wonderful.
How was your experience with Liyun Li at Pacific Fertility Center?
She is a wonderful doctor and we couldn’t be any happier with the results. I trust her completely and if I could do it all over again, I would still choose her as my doctor. I saw her over the course of 5 years. We originally went in just to do embryo cryopreservation, but along the way, I found out that I had a genetic kidney condition, adenomyosis, and only 1 working ovary. So we went through the whole process with her (3 cycles with PGD and PGS testing) and transferred when we were ready. The only reason we had to do 3 cycles was because I only had 1 working ovary (50% less follicles), and then PGD testing would cut that number by 50%. So we did several cycles and batch tested them all at once, rather than testing after every cycle. We ended up with 6 PGD/PGS tested embryos. When we were ready to transfer, 8 months later, our first transfer woth her was textbook. We ended up with a very healthy baby boy. We came back a year and a half later to try it again for a second, and Dr. Li started my treatment by trying to prevent my Adenomyosis from growing in preparation for another transfer, but that transfer ended up in a chemical. When it didn’t work, Dr. Li immediately did her best to give us all of our options and added a few changes to my treatment (such as adding an ERA cycle to give us more information) to help with the next transfer. I ended up pregnant at the next transfer, which was just a couple months later. So out of 3 single embryo transfers, we ended up with 2 pregnancies (I have a 2 year old and am currently 5 months pregnant)! So we are very happy with the results. I saw her on most of my visits, she did 2 retrievals out of 3, and she transferred all 3 times. Throughout all of this, I was always able to either schedule a call with her or contact her nurses and get an immediate response with any questions. They often follow up with me, even through my pregnancy, though I’m now under the care of my OB. I have been very satisfied under her care and under her team’s care. I know every circumstance is different, but Dr. Li is an exceptional results driven doctor who is very caring and compassionate, and I would absolutely recommend her.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Don’t be afraid to ask any questions or reach out to her team. She is very nice, and her team is very responsive!
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Dr. Li is extremely caring, gentle, and I felt very confident in her care. She is just a very nice person in general, and I never felt rushed or like it was just a transaction. She always explained everything very thoroughly to us and was genuine about doing her best to provide the best outcome for our situation.
Describe the protocols Liyun Li used in your cycles at Pacific Fertility Center and their degree of success.
I don’t remember specifics, but I do know that all of her strategies were effective, and she was very on top of monitoring me in case any changes needed to be made. I did not feel disappointed at any time, or feel like we should have done something different.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Jerilie Grajo)
My coordinator was fantastic, and all of the nurses I worked with were also fantastic. They have a dedicated email just for Dr. Li’s team, and whenever I had a question or concern, they would usually get back to me within a couple hours. If I needed immediate attention, I could call and talk to one of the nurses on Dr. Li’s team, and they also had an after hours line that would reach whichever doctor was on call. They were very organized and everyone has been wonderful.
Describe your experience with Pacific Fertility Center.
I think PFC is a wonderful office. I am very happy with my experience. I think they run a very organized and efficient office, and I’ve had a wonderful experience with them over the course of 5 years.
Describe the costs associated with your care under Liyun Li at Pacific Fertility Center.
- Cycle Fees: Approx 13K - PGD and PGS Fees paid to Lab: Approx 6K - Medication paid to Pharmacy: Approx 3-4K - FET: Approx 3K
Describe Liyun Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
I was very confident in elective single embryo transfer at this clinic because they have very high standards when it comes to which embryos make the cut. They only choose the highest quality top grade embryos, and I am confident with that method. The process of transfer can be very exhausting, both physically and mentally, and I would only want to go through with it with high quality embryos for a higher success rate. Aside from that, there are a lot of risks associated with multiple embryo transfer, both to the mother and babies. So I’m happy that PFC only does single embryo transfer.
10
Doctor
Liyun Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
8
N/A
Age 37
Egg Freezing
Other
Other
Income $100K - $199K
Business Executive
Only Doc Seen
Neutral
Success w/ Doc Too early to know
Dr. Li has been a great partner through this journey. She seems to truly care about her patients but is still very honest about the situation. I appreciated how she showed me all my options in a delicate but clear way. ... Dr. Li has a very sincere demeanor and seems to truly care about her patients. She was very delicate but also direct and has walked me through every step of the process.
So far my experience with other doctors at PFC has been negative. They seemed cold, rush me in and out the door and don’t listen to my concerns the way Dr. Li does. ... They have years of experience. That is the main reason why I chose this place. Because they are also an egg bank, they have experience freezing and thawing. I wish there was a way for me to always see the Dr. I’ve chosen.
How was your experience with Liyun Li at Pacific Fertility Center?
Dr. Li has been a great partner through this journey. She seems to truly care about her patients but is still very honest about the situation. I appreciated how she showed me all my options in a delicate but clear way. She gave her educated advice but never pushed me in one direction or another.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
While Dr. Li is a great doctor. You may not always get her as your doctor for each check up. She does her best to be there for critical decision time appointments,... but if she is not working that day or is already booked and you happen to need to do an ultrasound checkup, you might get someone else. And the other doctors that I have had have been dismissive and not helpful.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Dr. Li has a very sincere demeanor and seems to truly care about her patients. She was very delicate but also direct and has walked me through every step of the process. If I feel I need to talk to her she makes time. Sometimes, however, I don’t always get Dr. Li for my checkups. Because there are too many people who need to see her and so I get routed to another PFC doctor. So far my experience with other doctors at PFC has been negative. They seemed cold, rush me in and out the door and don’t listen to my concerns the way Dr. Li does. So I try to insist that Dr. Li is there on critical days. But I can’t always control this. It’s the nature of how they run their business.
Describe your experience with Pacific Fertility Center.
They have years of experience. That is the main reason why I chose this place. Because they are also an egg bank, they have experience freezing and thawing. I wish there was a way for me to always see the Dr. I’ve chosen.
What specific things went wrong at Pacific Fertility Center?
  • Canceled a cycle due to clinic error
8
Doctor
Liyun Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Operations
Scheduling
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
9
Age 39
4 IUI
Diminished Ovarian Reserve
Prefer not to answer
Income $200K - $499K
Teacher
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Be willing to hear the hard truth, this is not a doctor [Dr. Ryan] that will sugar coat it for you. ... She warmed up the more I met with her. And she tailored each cycle to me. ... She advised starting with IVF, but due to financial my husband and I did IUI to start with Letrozole. She adjusted my dosage as we went. Then we switched to IVF, with 300 Folistim and 150 menopur, I just had a canceled cycle due to poor responding (3 folicles- 1 mature), so we did another IUI. I am currently in 2ww
You never want to know the staff at a fertility clinic, but every time I was there [Pacific Fertility Center] they were so nice and even started to recognize me. ... Scheduling with them is pretty easy, I love that they are open on the weekends and early mornings before work. My doctor and team was always available to answer questions and I liked that I could email them.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
I had read that she was not the most warm of doctors. But I really appreciate information, and I know she had the latest facts and was very up front with my husband and I on what to expect and I appreciate that.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
Be willing to hear the hard truth, this is not a doctor that will sugar coat it for you.
During treatment, were you treated like a number or a human with Isabelle Ryan at Pacific Fertility Center?
She warmed up the more I met with her. And she tailored each cycle to me. At this clinic sometimes you can see different doctors and I had an ultrasound with one and she followed up with me the same day and changed a protocol based on the fact she knew my history.
Describe the protocols Isabelle Ryan used in your cycles at Pacific Fertility Center and their degree of success.
She advised starting with IVF, but due to financial my husband and I did IUI to start with Letrozole. She adjusted my dosage as we went. Then we switched to IVF, with 300 Folistim and 150 menopur, I just had a canceled cycle due to poor responding (3 folicles- 1 mature), so we did another IUI. I am currently in 2ww
Describe your experience with the nursing staff at Pacific Fertility Center.
You never want to know the staff at a fertility clinic, but every time I was there they were so nice and even started to recognize me.
Describe your experience with Pacific Fertility Center.
Scheduling with them is pretty easy, I love that they are open on the weekends and early mornings before work. My doctor and team was always available to answer questions and I liked that I could email them.
Describe the costs associated with your care under Isabelle Ryan at Pacific Fertility Center.
Ultrasounds cost $330 iui cost $495 IVF round without medications about 19,000
8
Doctor
Isabelle Ryan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
9
Age 41
IVF
European
East Asian
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chenette has a very warm bedside manner. He is very calm, cool and collected. ... He made himself available for scheduled calls to go over my detailed questions. He was not condescending but he was extremely knowledgeable. ... Confident and calm. ... He made himself available for scheduled calls to go over questions we had. He sets all those around him at ease. He conducts his own ultrasounds personally.
The clinic [Pacific Fertility Center] is in a beautiful location overlooking the bay bridge and the office is beautifully appointed with calming music and an ocean view. ... The staff is very responsive. ... The rooms are very nice and even the music is tasteful. ... They have someone on call on the weekends. ... He [Dr. Chenette] conducts his own ultrasounds personally. ... Come prepared with whatever questions you might have
How was your experience with Philip Chenette at Pacific Fertility Center?
He was professional but warm, knowledgeable but not condescending. Confident and calm. We are still in progress with our treatment but I would recommend him. He made himself available for scheduled calls to go over questions we had. He sets all those around him at ease. He conducts his own ultrasounds personally.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Be yourself. Come prepared with whatever questions you might have because he will answer the openly. Bring as much of your family history As you can.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette has a very warm bedside manner. He is very calm, cool and collected. He was referred to me by friends who also described him in the same way. He made himself available for scheduled calls to go over my detailed questions. He was not condescending but he was extremely knowledgeable.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
We are mid-treatment, so I can’t go into great detail here
Describe your experience with the nursing staff at Pacific Fertility Center.
Still meeting them
Describe your experience with Pacific Fertility Center.
The clinic is in a beautiful location overlooking the bay bridge and the office is beautifully appointed with calming music and an ocean view. The rooms are very nice and even the music is tasteful. The staff is very responsive. They have someone on call on the weekends.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
We are mid treatment so I can’t fully say.
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Not yet.
10
Doctor
Philip Chenette
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 35
3 IUI
Unexplained
Prefer not to answer
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I appreciate being treated as an intelligent person while also having each detail described at the same time. ... Dr Ryan was very to the point, but compassionate at the same time. ... We have not yet completed our IVF cycle, but I feel very comfortable under the care of Dr Ryan. ... We don’t feel like that at all with Pacific Fertility Center. ...
We have been to other clinics where we felt like we were just a number. We don’t feel like that at all with Pacific Fertility Center. ... At every visit, the coordinator, consultant, or nurse was already updated on our info. This gave us so much confidence that we were being treated with great care! ... Everyone on staff has been very helpful, kind, and confident. It’s a long drive for us, but it’s absolutely worth it.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
Dr Ryan was very to the point, but compassionate at the same time. I appreciate being treated as an intelligent person while also having each detail described at the same time. We have not yet completed our IVF cycle, but I feel very comfortable under the care of Dr Ryan.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
Don’t hesitate to ask all of your questions!
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Doris )
The entire staff has been above and beyond AMAZING! At every visit, the coordinator, consultant, or nurse was already updated on our info. This gave us so much confidence that we were being treated with great care!
Describe your experience with Pacific Fertility Center.
The clinic is very impressive. Everyone on staff has been very helpful, kind, and confident. It’s a long drive for us, but it’s absolutely worth it. We have been to other clinics where we felt like we were just a number. We don’t feel like that at all with Pacific Fertility Center.
10
Doctor
Isabelle Ryan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2019, Unsuccessful
9
N/A
Age 31
3 IUI
Donor Sperm
European
Income $100K - $199K
Only Doc Seen
LGBTQ
Strongly Recommends
Unsuccessful
It felt like Dr. Herbert knew us as a couple and he was present and available when we asked him questions about treatment...After 3 failed IUI, he prepared us for the possibility of IVF and explained all pros and cons of the treatment process. During visits, Dr. Herbert moves quickly and I am sometimes left with some questions about the course of treatment, however, he's been consistently available for follow up via email, phone and in person. Overall, my partner and I have received clear guidance and realistic expectations throughout our process with Dr. Herbert.
It felt like Dr. Herbert [at Pacific Fertility Center] knew us as a couple and he was present and available when we asked him questions about treatment...After 3 failed IUI, he prepared us for the possibility of IVF and explained all pros and cons of the treatment process. During visits, Dr. Herbert moves quickly and I am sometimes left with some questions about the course of treatment, however, he's been consistently available for follow up via email, phone and in person. Overall, my partner and I have received clear guidance and realistic expectations throughout our process with Dr. Herbert.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
My partner and I love seeing Dr. Herbert. He is very warm and has shown compassion with each negative pregnancy test. From the start of treatment, I was clear about what our path would be. After 1 failed IUI, he adjusted medication dosage. After 3 failed IUI, he prepared us for the possibility of IVF and explained all pros and cons of the treatment process. During visits, Dr. Herbert moves quickly and I am sometimes left with some questions about the course of treatment, however, he's been consistently available for follow up via email, phone and in person. Overall, my partner and I have received clear guidance and realistic expectations throughout our process with Dr. Herbert.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
I would review all of the information you receive after each visit. If any questions come up, email the staff and/or schedule a call with Dr. Herbert.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
It felt like Dr. Herbert knew us as a couple and he was present and available when we asked him questions about treatment.
9
Doctor
Carl Herbert (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
7
Age 39
Egg Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Dr. Herbert has a very straightforward manner but I don't mind it. I still felt I could joke or cry with him. Anytime I had a question and arranged a phone call I felt he took time to answer my questions.... I did sort of feel just in that initial consult that some added sensitivity around me being there alone as a single person would have been nice. I only felt that way during the first appointment. In my subsequent calls or ultrasound appointments I don't recall feeling that way.
It's a lovely facility [Pacific Fertility Ctr- San Fran]. Clean and responsive. I did go for a weekend ultrasound and wasn't necessarily as impressed with some of the support staff but that might just be because I wasn't with my familiar nurse and medical assistant. I went to 3 injection classes (seriously) and thought Iris was awesome. I also really appreciated that I got one free session with a therapist on staff. Had Laura my clinical coordinator not mentioned that I wouldn't have known.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert has a very straightforward manner but I don't mind it. I still felt I could joke or cry with him. Anytime I had a question and arranged a phone call I felt he took time to answer my questions. Most notably, the month I was set to begin I was extremely sick and at my baseline ultrasound pretty upset because my follicle count was lower than it had been at my consult ultrasound. He explained my options to me (go for it or wait a month to see if the count would be better). As I became increasingly upset, I think he could see how devastated I was and suggested I wait/get better. It was most definitely a human moment. There was one instance that stung just a tad, but in the moment I called him on it and I truly believe there was no ill intention. During my consult when discussing options, he assumed and suggested at some point I would pick a sperm donor. I joked and reminded him that finding a future partner was still an option. I did sort of feel just in that initial consult that some added sensitivity around me being there alone as a single person would have been nice. I only felt that way during the first appointment. In my subsequent calls or ultrasound appointments I don't recall feeling that way.
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
It's a piece of advice I plan to use myself which is to understand more what my blood test numbers mean/meant. During my consult, my mid-cycle ultrasound provided a surprising number of follicles as compared to my blood tests. However once I began treatment it seems what I'm seeing is more in line with those test results. I now feel I have more questions and want a better understanding of all my options. Additionally, I would say if warm and fuzzy is what you're looking for as a patient this may not be the best fit.
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert has a very straightforward manner but I don't mind it. I still felt I could joke or cry with him. Anytime I had a question and arranged a phone call I felt he took time to answer my questions. Most notably, the month I was set to begin I was extremely sick and at my baseline ultrasound pretty upset because my follicle count was lower than it had been at my consult ultrasound. He explained my options to me (go for it or wait a month to see if the count would be better). As I became increasingly upset, I think he could see how devastated I was and suggested I wait/get better. It was most definitely a human moment.
Describe the protocols Carl Herbert (retired) used in your cycles at Pacific Fertility Center and their degree of success.
It was suggested I take Vitamin D, a prenatal and Co-Q-10. I had a very bad reaction to Co-Q-10 and after playing with the dosage and timing, we just sort of agreed I was done with it. I was put on 300 Follistim and 150 Menopur. After an injection class, once I realized everyone was on different meds, I did call to inquire how these decisions get made. I would say I was not super clear on the answer and now that I'm in the cycle again wondering if different meds or doses would work better (questions I now plan to ask). It's too soon for me to comment on results.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Katherine Porras)
Again, it's early for me .. but I can 100% speak confidently about Katherine Porras (RN) and Christina Johnson (MA). Both of these women have shown me extreme compassion and answered all my questions (I have a lot). As for Clinical Coordinator, Letty Semana is actually Dr. Herbert's Clinical Coordinator but I'm sorry to say I had a terrible experience with her and switched coordinators after just one phone call. Letty was not only terse with me, I truly felt as though my questions were a complete inconvenience to her. After hanging up the call, I cried. I remember thinking I am about to give them thousands and thousands of dollars, doesn't that give me the right to ask questions. I recall also thinking, perhaps if I went in person, the experience would be different (there are many steps along the way that can happen in person vs. on the phone). It was actually during my payment consult that I gently shared this experience and my disappointment. That's when I found out I could request a different coordinator. I asked who would be the kindest and most sensitive to the fact that I was doing this 100% alone as a single person. Laura Begay was suggested and I switched. Laura came through for me in some pretty big ways. After a fiasco with ordering meds and prices changing, she got permission to give me a couple of nights of donated meds. When I had to postpone my start because I was sick and was sobbing, she came and talked to me. Other times she helped arrange for me to come in when Dr. Herbert wasn't necessarily available but she helped squeeze me in. I'm glad I made the switch.
Describe your experience with Pacific Fertility Center.
It's a lovely facility. Clean and responsive. I did go for a weekend ultrasound and wasn't necessarily as impressed with some of the support staff but that might just be because I wasn't with my familiar nurse and medical assistant. I went to 3 injection classes (seriously) and thought Iris was awesome. I also really appreciated that I got one free session with a therapist on staff. Had Laura my clinical coordinator not mentioned that I wouldn't have known. I felt good information was provided at each step of the way, but I think I would have preferred or benefited from a thorough overview class too about what was going to happen along the way. I read the binder they give you and highlighted it but still there were some steps along the way I don't think I really understood (like that my follicle count could go down from baseline to next ultrasound).
Describe the costs associated with your care under Carl Herbert (retired) at Pacific Fertility Center.
More than $10,000 when you factor in medication. Between 8-9k not counting medication.
Describe Carl Herbert (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
NA
8
Doctor
Carl Herbert (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, 18 Eggs Frozen
10
10
Age 39 - 40
18 Egg Freezing
Uterine Fibroids
South Asian
Income $200K - $499K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Herbert answered my questions until I felt comfortable with the procedure, and he set realistic expectations on number of eggs to expect. There were a couple of times when he was robotic with his replies, but overall, I felt like I was tried as a person...explained what he was observing during the ultrasounds and when he was reviewing blood work in a clear way Weaknesses: Not warm and fuzzy, if that is important to you
Strength [at Pacific Fertility Center]: Patient portal where test results and ultrasounds are available. At the initial stages, they offer phone consults. If you are uncomfortable with giving yourself injections, they can connect you with a nursing service that does it. Weakness: Parking can be difficult sometimes. They don't have specific support programs for single mothers...Nursing staff was great; they had a positive attitude and were friendly. Care coordinator was fine; she was initially annoyed with me because I had decided to start the egg freezing process at the last minute, so I had to rush order my medication.
How was your experience with Carl Herbert (retired) at Pacific Fertility Center?
Strengths: Set realistic expectations on number of eggs expected; explained what he was observing during the ultrasounds and when he was reviewing blood work in a clear way Weaknesses: Not warm and fuzzy, if that is important to you
What's one piece of advice would you give a prospective patient of Carl Herbert (retired) at Pacific Fertility Center?
He is objective and clear, but not a cheerleader if that is what you need
During treatment, were you treated like a number or a human with Carl Herbert (retired) at Pacific Fertility Center?
Dr. Herbert answered my questions until I felt comfortable with the procedure, and he set realistic expectations on number of eggs to expect. There were a couple of times when he was robotic with his replies, but overall, I felt like I was tried as a person.
Describe the protocols Carl Herbert (retired) used in your cycles at Pacific Fertility Center and their degree of success.
My protocol was the following: Follistim 200 IU for first 4 days Menopur 75 IU for first 4 days -- Ultrasound & estradiol test; medication adjusted Menopur 75 IU for 3 days Ganirelix Acetate 250 mcg for 3 days Follistim 225 IU for 3 days -- Ultrasound & estradiol test; medication continued Follistim 225 IU for 2 days Menopur 75 IU for 2 days Ganirelix Acetate 250 mcg for 2 days Retrieval injection for retrieval 36 hrs later
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Letty)
Nursing staff was great; they had a positive attitude and were friendly. Care coordinator was fine; she was initially annoyed with me because I had decided to start the egg freezing process at the last minute, so I had to rush order my medication.
Describe your experience with Pacific Fertility Center.
Strength: Patient portal where test results and ultrasounds are available. At the initial stages, they offer phone consults. If you are uncomfortable with giving yourself injections, they can connect you with a nursing service that does it. Weakness: Parking can be difficult sometimes. They don't have specific support programs for single mothers.
Describe the costs associated with your care under Carl Herbert (retired) at Pacific Fertility Center.
Medication costs were $2000-2500; doctor's services were $9000
Describe Carl Herbert (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
NA
10
Doctor
Carl Herbert (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
7
7
Age 44
IVF
Donor Eggs
Diminished Ovarian Reserve
European
Income $100K - $199K
Writer
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Ryan is very present and was very responsive to all of our questions and concerns.... My partner and I were trying a second transfer with an embryo created using his sperm and a donor's egg. Unfortunately, it resulted in a negative pregnancy result... Dr. Ryan was very caring, however when I pressed her about next steps and diagnostics, she stated that she did not think anything was "wrong" with me, and that she would want to do 4-6 more transfers before doing any diagnostic procedures.
PFC is a boutique clinic, and you will be well treated and attended to. They are responsive and clear about logistics and protocols.... All of the nursing staff and care coordinators at PFC that I dealt with were great.... Given that the numbers are supposed to be so much better with donor eggs, and the fact that no one has given me any reason that we would not be successful going this route, I don't have the most positive feeling about PFC. Of course, there are probably many people who have had successful outcomes there, so this is just my experience.
How was your experience with Isabelle Ryan at Pacific Fertility Center?
I like Dr. Ryan a lot. I've read some reviews critiquing her "bedside manner" but I only experienced her positively. My partner and I were trying a second transfer with an embryo created using his sperm and a donor's egg. Unfortunately, it resulted in a negative pregnancy result, which was deeply disappointing, as it was our final option at PFC for transfer. Dr. Ryan was very caring, however when I pressed her about next steps and diagnostics, she stated that she did not think anything was "wrong" with me, and that she would want to do 4-6 more transfers before doing any diagnostic procedures. This, of course, sounded crazy to us - from both an emotional and financial point of view.
What's one piece of advice would you give a prospective patient of Isabelle Ryan at Pacific Fertility Center?
Even though we did not get the desired result, she seems like an excellent doctor and was very caring.
During treatment, were you treated like a number or a human with Isabelle Ryan at Pacific Fertility Center?
Dr. Ryan is very present and was very responsive to all of our questions and concerns.
Describe the protocols Isabelle Ryan used in your cycles at Pacific Fertility Center and their degree of success.
We did one IVF transfer, with a tested, euploid embyro created with my partner's sperm and a donor egg. I took estrogen and progesterone leading up to, and for a couple weeks after, the transfer. There was no pregnancy.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Alvi)
All of the nursing staff and care coordinators at PFC that I dealt with were great.
Describe your experience with Pacific Fertility Center.
PFC is a boutique clinic, and you will be well treated and attended to. They are responsive and clear about logistics and protocols. That said, I feel like I just threw away a bunch of money after two transfers (with donor eggs) that did not work. Given that the numbers are supposed to be so much better with donor eggs, and the fact that no one has given me any reason that we would not be successful going this route, I don't have the most positive feeling about PFC. Of course, there are probably many people who have had successful outcomes there, so this is just my experience.
Describe the costs associated with your care under Isabelle Ryan at Pacific Fertility Center.
$25,000
7
Doctor
Isabelle Ryan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 31
2 IVF
Ashkenazi Jewish
Income $200K - $499K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Li is so caring. She didn't sugar coat things. She explained everything so thoroughly, and if we didn't understand, she clarified to ensure we did. Instead of seeing poor results online, she first called to explain what we would be seeing and why she thinks we got the results we did.... Dr. Li showed a genuine interest in us and was open to new things that we wanted to try the second time around. She always wrote very clear instructions on our charts so that when a new doctor picked it up on a weekend (when she wasn't working), t
While the clinic [Pacific Fertility Ctr] feels a bit like a factory, they know their stuff, and everyone we've come in to contact with has been so nice. They always answer the phone, and wait times are non existent. I was crying at the check out counter one time, and they handed me a tissue. The staff is really top notch and the facilities are clean. It's a beautiful clinic.... This stuff isn't cheap! But, the financial coordinator explained what you were being charged and for what.
How was your experience with Liyun Li at Pacific Fertility Center?
Dr. Li showed a genuine interest in us and was open to new things that we wanted to try the second time around. She always wrote very clear instructions on our charts so that when a new doctor picked it up on a weekend (when she wasn't working), they were able to understand it without any confusion. She was always on time, yet never rushed an appointment. There were times when I would be crying in her office, and she kept it together yet showed sympathy and care all at the same time.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Ask a lot of questions because she will answer all of them.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Dr. Li is so caring. She didn't sugar coat things. She explained everything so thoroughly, and if we didn't understand, she clarified to ensure we did. Instead of seeing poor results online, she first called to explain what we would be seeing and why she thinks we got the results we did. She worked very closely with my husbands doctor so everyone was on the same page, and she never rushed an appointment. She always followed through with questions we had that she couldn't answer and made sure we got answers as soon as possible whether it was from the financial team or the lab manager.
Describe the protocols Liyun Li used in your cycles at Pacific Fertility Center and their degree of success.
We found out my husband suffers from azoospermia due to varicocele veins in the testes. He had the veins repaired, but sperm counts are still too low to conceive naturally. For my first egg retrieval, we used Menopur and Follistim, then Ganirelix and Lupron. They retrieved 38 eggs, 29 of which were mature. We had to do ICSI due to low sperm counts. We ended up having zero fertilization, meaning no eggs were fertilized. We aren't 100% sure why, but all parties assume it was due to my my husbands poor sperm quality. We then decided to try it again, and the second time to add Human Growth Hormone into the mix, and kept all other injections the same. We also tried oocyte activation the second time around to give the fertilization process an extra boost. They retrieved 47 eggs this time, and 39 were mature. We decided to inject 20 eggs with the best sperm we could, and freeze the other 19 eggs. This was my decision, and Dr. Li supported me in that. I just didn't want to have to do another egg retrieval if we experienced failed fertilization again on all eggs. We ended up having 11 eggs fertilize, and 4 made it to blastocyst. We sent all 4 for genetic testing, and all 4 are now frozen. We are getting ready to begin the transfer stage where we will transfer 1 embryo.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Jerilie Grajo)
I worked with Jerilie for both egg retrievals. She was caring, thorough, and always on top of my schedule and plan. She worked closely with the team, and communicated clearly to me and my husband.
Describe your experience with Pacific Fertility Center.
While the clinic feels a bit like a factory, they know their stuff, and everyone we've come in to contact with has been so nice. They always answer the phone, and wait times are non existent. I was crying at the check out counter one time, and they handed me a tissue. The staff is really top notch and the facilities are clean. It's a beautiful clinic.
Describe the costs associated with your care under Liyun Li at Pacific Fertility Center.
This stuff isn't cheap! But, the financial coordinator explained what you were being charged and for what. They also tried to help you get coupons for injections. They also told me when I could get blood drawn at other labs that my insurance covered.
Describe Liyun Li's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Because the underlying issue is on my husband's side, and we have 4 good embryos, my doctor suggests only transferring a single embryo.
10
Doctor
Liyun Li
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, 68 Eggs Frozen
10
8
Age 41 - 42
6 Egg Freezing
European
Income $200K - $499K
Business Executive
1st of 2 Docs
Strongly Recommends
Neutral
Successful
Dr. Schriock took the time to understand me and my goals. He gave me information and guidance aligned to my goals and where I am in the process. ... His demeanor is friendly, patient, and calm. He was realistic with me about my potential outcomes and was proactive about tuning my protocol to try to improve outcomes. He found a protocol that was ultimately very effective for me, and I was able to achieve better results (egg freezing) than I was expecting.
The clinic [Pacific Fertility Center] is beautiful, very comfortable and welcoming. The operation is incredibly efficient - no wait times, things work like clockwork. The entire staff is great - friendly, informed, efficient. Scheduling was simple and easy, and appointments were always on time and ran smoothly. ... Marris Baskin, a nurse for retrievals and other procedures was especially great. Very warm, got to know me well, and took a personal interest. Really fantastic care.
How was your experience with Eldon Schriock (retired) at Pacific Fertility Center?
Dr. Schriock is thorough, sharing the right level of detail and thoughtfully answering all of my questions. His demeanor is friendly, patient, and calm. He was realistic with me about my potential outcomes and was proactive about tuning my protocol to try to improve outcomes. He found a protocol that was ultimately very effective for me, and I was able to achieve better results (egg freezing) than I was expecting.
What's one piece of advice would you give a prospective patient of Eldon Schriock (retired) at Pacific Fertility Center?
Do your research and ask the questions that are important to you. He will take the time to answer them and work with you on the right path for you.
During treatment, were you treated like a number or a human with Eldon Schriock (retired) at Pacific Fertility Center?
Dr. Schriock took the time to understand me and my goals. He gave me information and guidance aligned to my goals and where I am in the process. He and his entire staff got to know me personally, and consistently went above and beyond to make me feel comfortable and cared for.
Describe the protocols Eldon Schriock (retired) used in your cycles at Pacific Fertility Center and their degree of success.
For egg freezing, I did: - 1 cycle with follistim + menopur protocol, with a HCG trigger, which led to average results. - 2nd cycle with lupron, follistim, menopur protocol, with a HCG trigger with similar results. - Moved to a clomid, follistim, menopur protocol, with a HCG and Lupron trigger, which led to great results. I did 4 freezing cycles with this protocol.
Describe your experience with your nurse at Pacific Fertility Center.
The entire nursing staff was fantastic - very responsive, well informed, very caring, and efficient. Marris Baskin, a nurse for retrievals and other procedures was especially great. Very warm, got to know me well, and took a personal interest. Really fantastic care.
Describe your experience with Pacific Fertility Center.
The clinic is beautiful, very comfortable and welcoming. The operation is incredibly efficient - no wait times, things work like clockwork. The entire staff is great - friendly, informed, efficient. Scheduling was simple and easy, and appointments were always on time and ran smoothly.
Describe the costs associated with your care under Eldon Schriock (retired) at Pacific Fertility Center.
Most of my costs were covered by insurance.
10
Doctor
Eldon Schriock (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
9
Age 40
1 IVF
European
Income $100K - $199K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Schriock always listens to my concerns and addresses them in a gentle manner. When I was super nervous and shaking before my egg retrieval he held my hand in his and told me that this was a perfectly normal reaction and that I was doing great and would be fine. I felt very understood and cared for... In our first meeting with Dr. Schriock I was a little overwhelmed by the pace of his information delivery, but every meeting after that I felt he listened well and responded to me as an individual.
They [Pacific Fert Ctr] have really early morning appointments for most things, so I didn't have to miss that much work. I feel the staff all works well together as a team. They have been very kind and pleasant all the way from doctors to receptionists....The only criticism I have is that there were a few questions I asked that if they didn't know the answer they would say information I had already heard from them. But they also always talked to a doctor and got back to me when I pressed a bit.
How was your experience with Eldon Schriock (retired) at Pacific Fertility Center?
I have only been through the first half of one cycle so far: stimulation drugs and egg retrieval. Dr. Schriock. However my husband and I have already been unusual patients because my husband was hospitalized and had a few procedures to determine if he had lymphoma right before and during my cycle. Dr. Schriock spoke with us personally when this came up, listened well and gave advice. In our first meeting with Dr. Schriock I was a little overwhelmed by the pace of his information delivery, but every meeting after that I felt he listened well and responded to me as an individual.
What's one piece of advice would you give a prospective patient of Eldon Schriock (retired) at Pacific Fertility Center?
If you take some time to think of questions make a list before your appointment, and be prepared to ask him to slow down if necessary .
During treatment, were you treated like a number or a human with Eldon Schriock (retired) at Pacific Fertility Center?
Dr. Schriock always listens to my concerns and addresses them in a gentle manner. When I was super nervous and shaking before my egg retrieval he held my hand in his and told me that this was a perfectly normal reaction and that I was doing great and would be fine. I felt very understood and cared for.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Joanna)
The nursing staff has been great. Very gentle, comforting, and good at painless blood draws! For my IV for my egg retrieval they even numbed my arm a bit so I wouldn't feel it, and they had a heating pad on top of my hospital gown so it was warm when I got there. They explain everything clearly. The only criticism I have is that there were a few questions I asked that if they didn't know the answer they would say information I had already heard from them. But they also always talked to a doctor and got back to me when I pressed a bit.
Describe your experience with Pacific Fertility Center.
I have only been through half of a cycle so far, so this is hard for me to answer. They have really early morning appointments for most things, so I didn't have to miss that much work. I feel the staff all works well together as a team. They have been very kind and pleasant all the way from doctors to receptionists.
9
Doctor
Eldon Schriock (retired)
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
Pacific Fertility Center
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources