Pacific NW Fertility

5 doctors work here

Rated 9
Strongly recommend: 80%Neutral: 12%Don't recommend: 8%9
80% strongly recommend
114 reviews
Operations
9.6
9.6
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.3
8.3
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.3
9.3
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.5
8.5
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,522
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing is not offered
Coordinating at-home nursing is not offered
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 3 offices

Bellevue
1231 116th Ave NE
Bellevue, WA 98004
206.515.0000
Issaquah (closed)
751 NE Blakely Drive
Issaquah, WA 98029
206.515.0000
Seattle
1101 Madison St
Seattle, WA 98104
206.515.0000
Show 1 more

114 patient reviews

2021 - 2022, Unknown Success
8
8
Age 34 - 35
2 IUI
2 IVF
2 Embryo Freezing
Other
Income $500K+
Marketer or PR
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Marshall] was compassionate and optimistic about results. She offered alternatives when they did not meet our expectations. She is very knowledgeable and does share everything she can. I do wish I saw her more frequently, she did not perform my IUIs...I often felt when I was meeting with other doctors that did not have the full context (although I am sure they did) and weekend appointments because of timing made it so I was seeing other people.
The [Pacific NW Fertility] clinic is very clean and organized. The clinic could improve scheduling by offering variety of times at the desired location. My husband had some test/billing mix ups which took some time to sort out. He also did tests at the facility for another doctor but they were never sent tot he doctor...The nursing staff was very responsive although they did not give a lot of answers. They always recommend connecting with the doctor, which just took a lot of time.
How was your experience with Lorna Marshall at Pacific NW Fertility?
She was compassionate and optimistic about results. She offered alternatives when they did not meet our expectations. She is very knowledgeable and does share everything she can. I do wish I saw her more frequently, she did not perform my IUIs.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
I would recommend more time with patient, although I know this is hard given how many people seek treatments. I often felt when I was meeting with other doctors they did not have the full context (although I am sure they did) and weekend appointments because of timing made it so I was seeing other people.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
They were very willing to share information at appointments. It was easy to email with nursing staff however wait times to actually get appointments were very long.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
I cannot remeber.
Describe your experience with the nursing staff at Pacific NW Fertility.
The nursing staff was very responsive although they did not give a lot of answers. They always recommend connecting with the doctor, which just took a lot of time.
Describe your experience with Pacific NW Fertility.
The clinic is very clean and organized. The clinic could improve scheduling by offering variety of times at the desired location. My husband had some test/billing mix ups which took some time to sort out. He also did tests at the facility for another doctor but they were never sent tot he doctor.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
They were high, $30K.
Describe Lorna Marshall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
NA
8
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 36 - 37
2 IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We saw Dr. Marshall for a second opinion IVF appointment which I expected would be fairly perfunctory. I couldn't have been more wrong. Dr. Marshall had gone through our large stack of medical records (we had done 2 unsuccessful cycles at another clinic) and had detailed notes on exactly what she would recommend, and provided thoughtful answers to all our questions. She has been incredibly supportive and caring through this process (which is still underway) and you can tell she genuinely rooting for us...continues to do everything she can to support patients like me who are really challenging. She hasn't forced donors eggs on us and she's supportive of going forward with additional IVF cycles.
Brenna is a fantastic IVF coordinator [at Pacific NW Fertility]. She quickly responds to my emails and phone calls and provides detailed information...overall has been a great clinic. We did our ultrasounds/monitoring in Bellevue because it was more convenient and the procedures in Seattle. The quality of the staff is equal at both locations and we met with different doctors and nurses during the monitoring phase and everyone was wonderful. I especially appreciate the egg retrieval set up because each PNWF patient gets a private room so you can relax before the procedure. At our previous clinic, all patients waited in an emergency-room style set up with sheets separating the bays. You would hear the outcomes of previous retrievals while you waited for your own which was a weird experience.
How was your experience with Lorna Marshall at Pacific NW Fertility?
Before meeting with Dr. Marshall, we had two very disappointing IVF cycles at a previous clinic. I'm 36 years-old with diminished ovarian reserves and in the previous two cycles I had retrieve 4 eggs (1 fertilized) and 2 eggs (0 fertilized). I felt like a total failure after the 2nd IVF cycle so I decided to reach out for a second opinion and selected Dr. Marshall based on some of the Fertility IQ reviews about diminished ovarian reserve. We met with Dr. Marshall and it was night and day from our previous clinic. In our one-hour consultation she arrived with detailed notes on our medical history and jumped right in with new protocol recommendation. I mentioned to her that my previous clinic never technically categorized me as diminished ovarian reserve. Her response, "Really? Of course, you have diminished ovarian reserves and there are very successful treatment protocols that we've developed. We just need to adjust your treatment plan." This interaction made me feel so good just to know that there was a path forward. Dr. Marshall answered all our questions thoughtfully and backed up her suggestions with clinical research findings. My husband and I knew after that first meeting that we had to switch to Dr. Marshall and we were grateful that she would consider taking our case given the challenge and likelihood that it might lower the clinic's success statistics. Fast forward to our first IVF cycle with Dr. Marshall, she had me on an estrogen lead in protocol to suppress the lead follicles. I also Clomid for five days, immediately began to stimulate with 450IU Gonal F and mini-HCG after my day 3 suppression check. We went from retrieving 3 eggs in my last cycle, to getting 10 eggs! Of the 10 eggs, 4 fertilized and 2 grew to a blastocyst which is the farthest we had gotten. Unfortunately, both blastocysts were abnormal but upon reflection I'm so grateful to have used PGT-A to avoid wasting time and money on blastocyst that would not result in a viable egg. Overall, we're still a challenging case and I can't say we have a happy ending yet. However, Dr. Marshall has and continues to do everything she can to support patients like me who are really challenging. She hasn't forced donors eggs on us and she's supportive of going forward with additional IVF cycles.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
If you have questions always ask Dr. Marshall, she really wants to make sure patients have all the information they need to understand the options.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
We saw Dr. Marshall for a second opinion IVF appointment which I expected would be fairly perfunctory. I couldn't have been more wrong. Dr. Marshall had gone through our large stack of medical records (we had done 2 unsuccessful cycles at another clinic) and had detailed notes on exactly what she would recommend, and provided thoughtful answers to all our questions. She has been incredibly supportive and caring through this process (which is still underway) and you can tell she genuinely rooting for us.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
2mg estrogen lead in. Day 3 stimulation with Clomid 100mg, Gonal F 450IU, mini-HCG 20 units. Stimulated for 12 days (which is 5 days longer than my previous cycle). Added in Cetrotide at some point, but I forget when.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Brenna )
Brenna is a fantastic IVF coordinator. She quickly responds to my emails and phone calls and provides detailed information.
Describe your experience with Pacific NW Fertility.
Pacific NW Fertility overall has been a great clinic. We did our ultrasounds/monitoring in Bellevue because it was more convenient and the procedures in Seattle. The quality of the staff is equal at both locations and we met with different doctors and nurses during the monitoring phase and everyone was wonderful. I especially appreciate the egg retrieval set up because each PNWF patient gets a private room so you can relax before the procedure. At our previous clinic, all patients waited in an emergency-room style set up with sheets separating the bays. You would hear the outcomes of previous retrievals while you waited for your own which was a weird experience.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
Not sure because insurance hasn't billed us yet.
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 36 - 37
2 IUI
3 IVF
Diminished Ovarian Reserve
Male Factor
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We saw Dr. Marshall for a second opinion IVF appointment which I expected would be fairly perfunctory. I couldn't have been more wrong. Dr. Marshall had gone through our large stack of medical records and had detailed notes on exactly what she would recommend and provided thoughtful answers to all our questions. She has been incredibly supportive and caring throughout this process (which is still underway) and you can tell she is genuinely rooting for us...I mentioned to her that my previous clinic never technically categorized me as diminished ovarian reserve. Her response, "Really? Of course, you have diminished ovarian reserves and there are very successful treatment protocols that we've developed. We just need to adjust your treatment plan."
Brenna [at Pacific NW Fertility] is a fantastic IVF coordinator. She quickly responds to my emails and phone calls and provides detailed information...IVF including meds, ICSI and PGS $22,000...I especially appreciate the egg retrieval set up because each PNWF patient gets a private room so you can relax before the procedure. At our previous clinic, all patients waited in an emergency-room style set up with sheets separating the bays. You would hear the outcomes of previous retrievals while you waited for your own which was a weird experience.
How was your experience with Lorna Marshall at Pacific NW Fertility?
Before meeting with Dr. Marshall, we had two very disappointing IVF cycles at a previous clinic. I'm 36 years-old with diminished ovarian reserves and in the previous two cycles I had retrieved 4 eggs (1 fertilized) and 2 eggs (0 fertilized). I felt like a total failure after the 2nd IVF cycle so I decided to reach out for a second opinion and selected Dr. Marshall based on some of the FertilityIQ reviews about diminished ovarian reserve. We met with Dr. Marshall and it was night and day from our previous clinic. In our one-hour consultation she arrived with detailed notes on our medical history and jumped right in with new protocol recommendations. I mentioned to her that my previous clinic never technically categorized me as diminished ovarian reserve. Her response, "Really? Of course, you have diminished ovarian reserves and there are very successful treatment protocols that we've developed. We just need to adjust your treatment plan." This interaction made me feel so good just to know that there was a path forward. Dr. Marshall answered all our questions thoughtfully and backed up her suggestions with clinical research findings. My husband and I knew after that first meeting that we had to switch to Dr. Marshall and we were grateful that she would consider taking our case given the challenge and likelihood that it might lower the clinic's success statistics. Fast forward to our first IVF cycle with Dr. Marshall, she had me on an estrogen lead in protocol to suppress the lead follicles. I took Clomid for five days, immediately began stimulation with 450IU Gonal F and mini-HCG after my day 3 suppression check. We went from retrieving 3 eggs in my last cycle to getting 10 eggs! Of the 10 eggs, 4 fertilized and 2 grew to a blastocyst which is the farthest we had gotten. Unfortunately, both blastocysts were abnormal but upon reflection I'm so grateful to have used PGT-A to avoid wasting time and money on blastocyst that would not result in a viable pregnancy. Overall, we're still a challenging case and I can't say we have a happy ending yet. However, Dr. Marshall has and continues to do everything she can to support patients like me who are really challenging. She hasn't forced donors eggs on us and she's supportive of going forward with additional IVF cycles.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
If you have questions always ask Dr. Marshall, she really wants to make sure patients have all the information they need to understand their options.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
We saw Dr. Marshall for a second opinion IVF appointment which I expected would be fairly perfunctory. I couldn't have been more wrong. Dr. Marshall had gone through our large stack of medical records and had detailed notes on exactly what she would recommend and provided thoughtful answers to all our questions. She has been incredibly supportive and caring throughout this process (which is still underway) and you can tell she is genuinely rooting for us.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
Lead in with 2mg estrogen 2x daily. Day 3 stimulation with Clomid 100mg, Gonal F 450IU, mini-HCG 20 units. Stimulated for 12 days (which is 5 days longer than my previous cycle). Added in Cetrotide at some point, but I forget when.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Brenna )
Brenna is a fantastic IVF coordinator. She quickly responds to my emails and phone calls and provides detailed information.
Describe your experience with Pacific NW Fertility.
Pacific NW Fertility overall has been a great clinic. We completed ultrasounds/monitoring in Bellevue because it was more convenient and had all surgical procedures in Seattle. The quality of the staff is equal at both locations and we met with different doctors and nurses during the monitoring phase and everyone was wonderful. I especially appreciate the egg retrieval process at PNWF because each patient gets a private room so you can relax before the procedure. At our previous clinic all patients waited in an emergency-room style set up with sheets separating the bays. You would hear the outcomes of other retrievals while you waited for your own which was a weird experience. I especially appreciate the egg retrieval set up because each PNWF patient gets a private room so you can relax before the procedure. At our previous clinic, all patients waited in an emergency-room style set up with sheets separating the bays. You would hear the outcomes of previous retrievals while you waited for your own which was a weird experience.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
IVF including meds, ICSI and PGS $22,000
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 35 - 36
3 IVF
Male Factor
Other
European
Income $200K - $499K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Marshall] had more thoroughly reviewed our file and had a more in depth conversation with us about our situation than our medical team at our previous clinic...we have seen Dr. Marshall throughout the entire cycle...suggested a completely different protocol and the results were dramatically different compared to our previous 2 cycles (round 1: 4 embryos - all abnormal, round 2: 2 embryos - all abnormal, moved to Dr. Marshall, round 3: 11 embryos, 2 normal). (I have a genetic condition that results in a small % of normal embryos) Beyond the outcome, the experience felt different - from her proactive communication, to her kind and thorough bedside manner, to the fact that even though she didn't do the retrieval surgery, she popped in right after to check on us - it felt like she was on our side and we were on the s
Brenna and Emily [nurses at Pacific NW Fertility] were absolutely incredible. They were caring, proactive, detail oriented and incredibly skilled...The medical staff has been helpful in tailoring our plan to use leftover medications from previous cycles. The finance department is quick to answer with any questions (e.g. how much will this count towards our insurance cap?)...They are incredibly organized and proactive - whether it is the fact that every time I go for monitoring they are able to take my blood early, to the fact that the finance team remembers my name and my situation - they are fantastic.
How was your experience with Lorna Marshall at Pacific NW Fertility?
We absolutely love Dr. Marshall. We came to her from SRM to get a second opinion because it felt like we were trying the same protocol over and over again with no results. When we walked out of that meeting, my husband looked at me and said 'I don't care if the results are different, she makes me feel calm and actually cared for." We switched immediately after. Dr. Marshall suggested a completely different protocol and the results were dramatically different compared to our previous 2 cycles (round 1: 4 embryos - all abnormal, round 2: 2 embryos - all abnormal, moved to Dr. Marshall, round 3: 11 embryos, 2 normal). (I have a genetic condition that results in a small % of normal embryos) Beyond the outcome, the experience felt different - from her proactive communication, to her kind and thorough bedside manner, to the fact that even though she didn't do the retrieval surgery, she popped in right after to check on us - it felt like she was on our side and we were on the same team throughout the entire process. We are doing a 4th round to get a few more embryos and I feel completely confident in Dr. Marshall. Finding her has been a game changer in reducing the anxiety and stress of this entire experience, while also giving us a better outcome.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
Ask her for a second opinion if you are thinking of moving to her from another clinic. She had more thoroughly reviewed our file and had a more in depth conversation with us about our situation than our medical team at our previous clinic.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Coming to PNW from SRM and working with Dr. Marshall was a complete game changer when it came to results (2 unsuccessful rounds at SRM, 1 successful round at PNW) as well as when it came to quality and type of care. For this first time in months, we felt like we had hope - we were asked questions about what we wanted, we were told what was going on at each stage and we were treated like we mattered. At SRM, we never saw our Doctor during the cycle - all appointments were with different technicians. At PNW we have seen Dr. Marshall throughout the entire cycle and the nurses have been responsive, pro-active and caring.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
The stimulation portion of our IVF treatment plan included 450 IU of Gonal-F, 20 IU mini HCG, and 250 mcg Ganirelix. For the trigger, we used a dual trigger (Lupron and HCG). We have yet to do an embryo transfer since we'd like to bank a few more first.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Emily and Brenna)
Brenna and Emily were absolutely incredible. They were caring, proactive, detail oriented and incredibly skilled. A few examples: when we ordered our medications they knew which pharmacies had which medications available and which had the lowest prices; they had us come in a day early for monitoring given the high dose of medications we were on; they answered the 3000 questions we had when we transferred from our old clinic; they genuinely seems invested in the outcomes and shared out joy with the results; they were diligent in checking on us post-retrieval; every time we debriefed with them after monitoring they were thorough and kind; all of our emails were answered within a day - we have never waited (whether in person or via email) - they are incredibly responsive.
Describe your experience with Pacific NW Fertility.
PNW has been fantastic. They are incredibly organized and proactive - whether it is the fact that every time I go for monitoring they are able to take my blood early, to the fact that the finance team remembers my name and my situation - they are fantastic.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
We're fortunate to have insurance cover a large portion of the bill. Our coverage is capped, so we still have reason to keep costs down. The medical staff has been helpful in tailoring our plan to use leftover medications from previous cycles. The finance department is quick to answer with any questions (e.g. how much will this count towards our insurance cap?). They have proactively gotten pre-authorizations from our insurance company without us asking or being involved. At SRM, we had to call daily to ask them to submit the pre-auth and then follow up daily to make sure progress was being made, so this was a very welcome change.
Describe Lorna Marshall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
We indicated our preference to transfer one embryo at a time and Dr. Marshall agreed.
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
9
9
Age 32 - 33
4 IUI
Anovulation
Unexplained
European
2nd of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Shahine] was very kind and helpful, from initial meeting she was looking out for our best interests and fully explained the process we were about to embark on. Her team always got back to me promptly and created safe plan of actions with her...Nurses on site perform the actual IUI and her staff consults her after blood word and relays into to me....
They [Pacific NW Fertility] are organized, on time, helpful, communicative & supportive...Each appointment, procedure and test has a cost. For IUI, each ultrasound was $190 (usually 3 per cycle so $570) + blood work. Medication like letrezole was covered by insurance but HCG shots were $150 each month. Each IUI was $282 so each month it was ~ $1,050. Now as we prepare for IVF, there is blood work required, medications and we dont have the individual cost but were told its starts at $25k and to estimate more for things like genetic testing.
How was your experience with Lora Shahine at Pacific NW Fertility?
She was very kind and helpful, from initial meeting she was looking out for our best interests and fully explained the process we were about to embark on. Her team always got back to me promptly and created safe plan of actions with her. I would recommend Dr Shahine to friends/ family.
What's one piece of advice would you give a prospective patient of Lora Shahine at Pacific NW Fertility?
Ask questions! Have a list of questions for your first appointment and don’t be afraid to follow up.
During treatment, were you treated like a number or a human with Lora Shahine at Pacific NW Fertility?
We met with her once in person and once over video conference (due to corona virus) and she is very friendly, thoughtful & helpful. Nurses on site perform the actual IUI and her staff consults her after blood word and relays into to me.
Describe the protocols Lora Shahine used in your cycles at Pacific NW Fertility and their degree of success.
I initially did bloodwork and the HSG grate and then started with medicated cycles and IUI. I took letrezole in the beginning plus the HCG trigger shot before ovulation. after a few months and one anovulation cycle later we doubled the dose. The last month I did IUI, I was on letrezole beginning of my cycle, took the HCG trigger shot and also started progesterone after ovulation. I got a positive pregnancy test and then with blood work a few times after, my levels were declining. We did multiple blood draws over the next month to track this pregnancy to 0 HCG. This was the last IUI before IVF. Now with the clinics closed due to coronavirus, we wait 😌
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Michelle )
Her nursing team is very caring and friendly.
Describe your experience with Pacific NW Fertility.
Overall I have been very impressed. They are organized, on time, helpful, communicative & supportive. There are so many people that come through their doors and they clearly have an organized method to the madness.
Describe the costs associated with your care under Lora Shahine at Pacific NW Fertility.
Each appointment, procedure and test has a cost. For IUI, each ultrasound was $190 (usually 3 per cycle so $570) + blood work. Medication like letrezole was covered by insurance but HCG shots were $150 each month. Each IUI was $282 so each month it was ~ $1,050. Now as we prepare for IVF, there is blood work required, medications and we dont have the individual cost but were told its starts at $25k and to estimate more for things like genetic testing.
Describe Lora Shahine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
It’s very situational but from what i have learned a he believes in single embryo transfer for healthy women under 35. It’s situational but i have a few other friends who have seen her and she also recommended single embryo transfer. Doesn’t want to risk multiple embryos if you only have a few good ones.
9
Doctor
Lora Shahine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 31 - 32
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Shahine has always made us feel cared for and that she is personally invested in our care...She has provided additional resources to work alongside our treatments...[she] used several different protocols throughout our cycles. We have used injections, pills, suppositories and patches. With each cycle, dosages have been adjusted or type of delivery has been changed to increase effectiveness
[nurse of Pacific NW Fertility] They are great at returning calls and gathering information needed...They answer the phones well and send back the information as needed. At times it is hard to get appointments that work around a typical work schedule...The total cost was approximately $33,000 for one full IVF cycle, including egg retrieval, one embryo transfer, medications, blood work, monitoring appointments.
How was your experience with Lora Shahine at Pacific NW Fertility?
Dr. Shahine has always made us feel cared for and that she is personally invested in our care. When we were not successful after our first transfer, she mourned our loss with us. She has provided additional resources to work alongside our treatments. She has met with us in person multiple times to make sure that we were comfortable with the plan moving forward and that our mental health was well taken care of as well. She has made sure that we feel heard and that our opinions are validated.
What's one piece of advice would you give a prospective patient of Lora Shahine at Pacific NW Fertility?
Be honest and ask all the questions you have. She is happy to answer questions and values your thoughts and opinions.
During treatment, were you treated like a number or a human with Lora Shahine at Pacific NW Fertility?
Dr. Shahine and her team are always open to answer questions and give additional explanations. Throughout our cycles, Dr. Shahine has personally met with us and we have had multiple appointments with her to ensure clarity. We felt that she has celebrated our successes with us and mourned our losses together.
Describe the protocols Lora Shahine used in your cycles at Pacific NW Fertility and their degree of success.
Dr. Shahine used several different protocols throughout our cycles. We have used injections, pills, suppositories and patches. With each cycle, dosages have been adjusted or type of delivery has been changed to increase effectiveness. For example, the estrogen patches did not produce the levels that we wanted so for the next cycles, we were switched to injections. They were much more effective and yielded better results than the patches.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Ketner, Michelle)
They are great at communication. When they tell you they will call with results in the afternoon, they always do. They are great at returning calls and gathering information needed. They show the same great compassion as Dr. Shahine does. They are open to listening to concerns and explaining information a second time.
Describe your experience with Pacific NW Fertility.
The clinic staff is very friendly and the clinic is welcoming. They answer the phones well and send back the information as needed. At times it is hard to get appointments that work around a typical work schedule. Everyone is very helpful and the atmosphere is very positive.
Describe the costs associated with your care under Lora Shahine at Pacific NW Fertility.
The total cost was approximately $33,000 for one full IVF cycle, including egg retrieval, one embryo transfer, medications, blood work, monitoring appointments.
Describe Lora Shahine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
We only wanted to transfer one single embryo at one time, which Dr. Shahine agreed with was the best approach.
10
Doctor
Lora Shahine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unknown Success
10
10
Age 41 - 44
4 IUI
3 IVF
1 Egg Freezing
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Shahine is warm and open, but also very honest and direct...After each failed cycle, she’s suggested different medications for the next round based off of our previous results...collaborates with the entire team of doctors to discuss patient cases, so you really have a team of 5 doctors working for you...called me herself several times to check in after procedures...has suggested using donor eggs, but she’s been completely supportive of our decision to keep trying with my eggs for now.
[Pacific NW Fertility] treats you like an individual...there are 5 doctors on staff, and they have regular meetings to collaborate about patient cases. So while your doctor is always in charge of your treatment, you’re really getting the knowledge of the entire team. I’ve seen several of the doctors for ultrasounds and feel like they’ve always been familiar with my situation and treatment plan...Dr. Shahine’s 3 nurses have been communicative and compassionate. They typically respond to my emails or voice mails within 1 day
How was your experience with Lora Shahine at Pacific NW Fertility?
Dr. Shahine is warm and open, but also very honest and direct. She took time to get to know my husband and I, and what our goals are for our family. I feel that she’s done everything she can to help us bring home a baby, and we have always felt like she was on our side. After each failed cycle, she’s suggested different medications for the next round based off of our previous results. She cites current research to back up her decisions, and collaborates with the entire team of doctors to discuss patient cases, so you really have a team of 5 doctors working for you. She’s made sure that we’re aware of the different fertility methods available, and what our odds are of conceiving with each approach. She gave us a very honest opinion, and has suggested using donor eggs, but she’s been completely supportive of our decision to keep trying with my eggs for now.
What's one piece of advice would you give a prospective patient of Lora Shahine at Pacific NW Fertility?
If you’re thinking of scheduling with her, call and get on her calendar since she’s often booked a few months out. Once you’re an established patient it’s easier to get an appointment.
During treatment, were you treated like a number or a human with Lora Shahine at Pacific NW Fertility?
Dr. Shahine and her team have been very easy to communicate with throughout our IUI and IVF cycles. I email the nurses directly whenever I have questions, and typically receive a response within one day. Dr. Shahine has also called me herself several times to check in after procedures. Additionally, my husband was diagnosed with cancer during one of our cycles. The entire team was very compassionate with us, reaching out just to let us know they were thinking of us. They gave us time to process our new situation while also making sure we had necessary information regarding the implications to our fertility. I’ve broken down in tears several times in their office and they’ve always been patient and compassionate with us.
Describe the protocols Lora Shahine used in your cycles at Pacific NW Fertility and their degree of success.
1/2018 IVF 1: BCP for two weeks, then Follistim 450 IU, Mini HCG 20 units, Ganirelix around day 7. Retrieved 9 eggs/7 mature/5 fertilized, sent 2 for PGS testing and both had multiple abnormalities 10/2018, 4 IUI cycles: used Letrozole to produce more eggs, pregnant on 4th cycle, embryo had not progressed at 6 week ultrasound and miscarried. 1/2020 IVF 2: No BCP, luteal phase start, same meds as cycle 1. 6 mature eggs, 3 fertilized, all arrested 3/2020 IVF 3: No BCP, luteal phase start, planned to add progesterone after ovulation but ovulated late. Added Clomid to first 5 days of stims, and seemed to have more follicles but only half of the follicles produced eggs. IVF 4 planned 5/2020: planning luteal phase start, adding growth hormone to increase quality/quantity of eggs. progesterone, Clomid 150 mg, Omnitrope 2.9 mg, Follistim 450 IU, Mini HCG 20 units
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Team of 3 nurses - Michelle, Ketner and Amanda)
Dr. Shahine’s 3 nurses have been communicative and compassionate. They typically respond to my emails or voice mails within 1 day. They’re always willing to help and find answers for me, and make sure I have all of the necessary information regarding meds and required appointments. They’ve also been compassionate and understanding of all of the emotional ups and downs throughout this process.
Describe your experience with Pacific NW Fertility.
PNWF treats you like an individual. I believe there are 5 doctors on staff, and they have regular meetings to collaborate about patient cases. So while your doctor is always in charge of your treatment, you’re really getting the knowledge of the entire team. I’ve seen several of the doctors for ultrasounds and feel like they’ve always been familiar with my situation and treatment plan. I’ve always felt welcome in the office, from the front desk staff, the nurses, the lab and billing team.
Describe the costs associated with your care under Lora Shahine at Pacific NW Fertility.
IUI around $600/cycle IVF retrieval: about $14000 (includes monitoring, ultrasounds, blood draws, retrieval, anesthesia, ICSI, and embryology, 6 mos embryo storage) FET: $4600 PGS testing: $1625 for 1-5 embryos plus $1950 for biopsy
Describe Lora Shahine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
Dr Shahine prefers to transfer 1 embryo, but is open to discussing other options for specific cases
10
Doctor
Lora Shahine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 42
5 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
Black or African-American
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Lorna Marshall] is a great physician and advocate. I appreciate all of her compassion and direction. She is compassionate and gracious. Every time, we start with where we are in life. Checking in on how we are doing. While is sounds simple, she has a knack for disarming your nerves to feel comfortable with the most difficult decision of your life...Dr. Marshall is an master of making you feel like you are the only client.
Coming from a clinic that was small and intimate. This [Pacific NW Fertility] clinic made it feel that way even though it much larger.The team assignment allows you to have close contact with the doctor and primary nurse. I appreciate that all of the services, for the most part, are in house...he cost were very straighforward. She is not the most economical nor the most expensive. We appreciate the breakdown of finances.
How was your experience with Lorna Marshall at Pacific NW Fertility?
I spoke of this before. However, she is a great physician and advocate. I appreciate all of her compassion and direction. She is compassionate and gracious. Every time, we start with where we are in life. Checking in on how we are doing. While is sounds simple, she has a knack for disarming your nerves to feel comfortable with the most difficult decision of your life.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
As our second doctor, I was so scared to try to build a relationship again. The doctor and staff become part of your family. You share your hopes and dreams with them. She instantly make you feel like you had a team that you could count on.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
This journey is the hardest one of my life and I dare say of my husband's life as well. A war veteran and a lawyer show up beaten and bruised to the office of Dr. Marshall. We loved our last clinic but we felt defeated and scarred by our lost. Our recent embryo transferred failed. The second attempt. It was too much to carry. Dr. Marshall walked in with a warm spirit. She allowed us to vent and made us feel comfortable. I knew it was the right decision to try again and try with someone new. She helped us feel comfortable with that decision. It is hard to balance reality with hope in this industry. Dr. Marshall is an master of making you feel like you are the only client.
Describe your experience with Pacific NW Fertility.
Coming from a clinic that was small and intimate. This clinic made it feel that way even though it much larger.The team assignment allows you to have close contact with the doctor and primary nurse. I appreciate that all of the services, for the most part, are in house.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
The cost were very straighforward. She is not the most economical nor the most expensive. We appreciate the breakdown of finances.
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
9
8
Age 38 - 40
5 IUI
1 IVF
Donor Eggs
Donor Sperm
Male Factor
Poor Egg Quality
Uterine Fibroids
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
[Dr. Broughton is] a straight shooter, but manages to communicate sometimes difficult information/news with compassion. I never felt like she sugar coats things--she always backs up her recommendations with statistics/science...she's a skilled surgeon and is the only doctor out of 3 who was actually able to remove a persistent fibroid and scar tissue...Sadly, two FETs failed, and Dr. Broughton was 100% willing to change protocol for both my ERA cycle and the following transfer
PNWF has an incredible lab and very qualified doctors and nursing staff. Overall I'd say they are pretty conservative in their approach...You'll have a primary doctor, but you'll see most of the doctors in the practice depending on your cycle's timing. My doctor didn't do my egg retrieval, my ERA biopsy, or my third FET. However, they are all great... They are VERY efficient and I never have to wait long when I have an appointment
How was your experience with Darcy Broughton at Pacific NW Fertility?
Dr. Broughton makes is really great during exams and make you feel comfortable. She's a straight shooter, but manages to communicate sometimes difficult information/news with compassion. I never felt like she sugar coats things--she always backs up her recommendations with statistics/science, which I appreciate. When my egg retrieval netted one abnormal embryo and we were devastated, she laid out alternatives for us along with chances of success. We ended up going with the donor route. The clinic requires medicated cycles--I wasn't happy about that, but rolled with it. Sadly, two FETs failed, and Dr. Broughton was 100% willing to change protocol for both my ERA cycle and the following transfer. That mean a great deal and provided some hope. Separately, she's a skilled surgeon and is the only doctor out of 3 who was actually able to remove a persistent fibroid and scar tissue.
What's one piece of advice would you give a prospective patient of Darcy Broughton at Pacific NW Fertility?
All the doctors are busy at Pacific NW Fertility. Come prepared with questions and Dr. Broughton will make sure she answers them.
During treatment, were you treated like a number or a human with Darcy Broughton at Pacific NW Fertility?
Dr. Broughton has been handling surgeries and treatment for me for a few years now, and is always super warm, friendly, and understanding. She remembers me and my story, and it's clear that she's totally on our team. She knows I like a lot of information and is very willing to answer questions that come up during exams and consult meetings.
Describe the protocols Darcy Broughton used in your cycles at Pacific NW Fertility and their degree of success.
For my first egg retrieval, I did an antagonist protocol and I had two follicles that were too far out front and the rest didn't catch up. We did a late cancel and tried an IUI instead. This was unsuccessful. Knowing that I start recruiting follicles quickly, Dr. Broughton shifted my next cycle to a luteal start, which lead to more even growth. I got 10 eggs, 6 mature, 4 fertilized, 0 normal. After meeting with Dr. Broughton, we understood if we cycled again, we'd have about a 20% chance of a normal embryo. We went the donor route, and the clinic requires that donor FET cycles are medicated vs. natural. I cycle regularly, so I was really disappointed to learn this. The first FET failed, and we added baby aspirin for the second, which was a "roll in," meaning I didn't have to do birth control and Lupron before starting estrace patches, and could just start with estrogen. This FET also failed, so Dr. Broughton recommended an ERA and another hysteroscopic surgery to make sure my uterus was OK. It turned out at had a few adhesions, and I was 12 hours pre-receptive, so the testing was worth it. We also looked at endometritis and did ReceptivaDX for endometriosis to cover all the bases--both of those text were negative. I can go into my third transfer with more confidence.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Erin K.)
I worked with two different nursing teams because there are IVF and donor nursing teams--both were excellent. My donor nurse contact is fantastic--she'll spend a long time on the phone with me explaining results and answering questions, and is very kind and compassionate.
Describe your experience with Pacific NW Fertility.
PNWF has an incredible lab and very qualified doctors and nursing staff. Overall I'd say they are pretty conservative in their approach--none of the newer treatments available at some other clinics in the US and abroad are offered here. This can be frustrating if you aren't finding success and have limited options for things to try. They are VERY efficient and I never have to wait long when I have an appointment (covid aside), even when they have to double book. You'll have a primary doctor, but you'll see most of the doctors in the practice depending on your cycle's timing. My doctor didn't do my egg retrieval, my ERA biopsy, or my third FET. However, they are all great so as long as you are good at rolling with that, it's not an issue. I 100% prefer being seen by Dr. B. because I know her the best and vice versa, but that's what makes them so nimble and accommodate your personal timing.
Describe the costs associated with your care under Darcy Broughton at Pacific NW Fertility.
We initially qualified for the multi-cycle plan, but ended up shifting to donor program after our failed IVF cycle. We paid out of pocket, and I think we put down about $27,000 for the initial plan. Transfers at the clinic are $4500-5600. It's not cheap, but that's no surprise.
Describe Darcy Broughton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
My doctor/clinic will only do single embryo transfers.
9
Doctor
Darcy Broughton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
0
0
Age 37
31 IVF
Other
East Asian
Income $200K - $499K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Shahine was kind and warm, she spoke very gently and smiled a lot, she made me not so nervous during every time. But actually my family and I, we didn't think that she cared about us, during the 2 cycle, I didn't get any phone calls from her, and she didn't give us the exact reason that why with normal results (as her assistance words, "perfect results")EVERYTIME blood test, we just 1 normal blast of the 5 day, I had 31 eggs retrieval. She didn't care, and the same with her team.
They [nurses at Pacific NW Fertility] were polite and kind, but mistakes were made...They didn't response my email in time, even when I was bleeding after transfer and I was doubting about chemical pregnancy, they told me that bleeding was normal, and told me to contact them when I saw tissue came out. I wrote to them about seeing the tissue, and they didn't answer my email anymore. Maybe I interrupted them. Finally I had a chemical pregnancy, they called me to tell me to schedule a new cycle!!!!
How was your experience with Lora Shahine at Pacific NW Fertility?
She was kind, but she didn't care from deep, maybe it's just for us. she told us she didn't know the reason, why blood test were all good, we just failed our 2 cycle. First cycle, 14 eggs retrieval,6 matured, with ICSI with 6 fertilized. 1 normal. she said maybe it was a little bit late for the last trigger. Ok, next cycle, 17 eggs retrieval, 9 matured, with ICSI, 4 were fertilized! 50% failed, and none of them were normal. why ?? she didn't know! just told us unfortunately. excuse me, are you kidding me???
What's one piece of advice would you give a prospective patient of Lora Shahine at Pacific NW Fertility?
Maybe she and her team will take care of you if you were native or not asian people.
During treatment, were you treated like a number or a human with Lora Shahine at Pacific NW Fertility?
Dr. Shahine was kind and warm, she spoke very gently and smiled a lot, she made me not so nervous during every time. But actually my family and I, we didn't think that she cared about us, during the 2 cycle, I didn't get any phone calls from her, and she didn't give us the exact reason that why with normal results (as her assistance words, "perfect results")EVERYTIME blood test, we just 1 normal blast of the 5 day, I had 31 eggs retrieval. She didn't care, and the same with her team. I didn't know it's because our response, we really gave a lots of patience to them, they didn't give us any reasonable explanation. just saying, we're sorry, we don't know bla bla bla...it's regretful and disappointed.
Describe the protocols Lora Shahine used in your cycles at Pacific NW Fertility and their degree of success.
2 cycles. 1: 14eggs, 6 matured, 2 for the 5 day, 1 normal. ----transfer, chemical pregnancy, her assistant said that bleeding was normal, and didn't response my email. 2: 17 eggs, 9 matured, 1 for the 5 day. None. We didn't see any report for the updates of embryos or blasts, just their phone call, we didn't know what was going on for the 3 days, or 5 days. Nothing, Nothing was reported.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Jenifer)
They were polite and kind, but mistakes were made, and also, they didn't care about us at all. They didn't response my email in time, even when I was bleeding after transfer and I was doubting about chemical pregnancy, they told me that bleeding was normal, and told me to contact them when I saw tissue came out. I wrote to them about seeing the tissue, and they didn't answer my email anymore. Maybe I interrupted them. Finally I had a chemical pregnancy, they called me to tell me to schedule a new cycle!!!!
Describe your experience with Pacific NW Fertility.
Go for another doctor who cares about you and your treatment, and who would do the egg retrieval by herself to you. The clinic was good, I was done a polyp operation there, the nurse took good care of me.
Describe the costs associated with your care under Lora Shahine at Pacific NW Fertility.
50k+ for 2 cycles of IVF and a polyp remove operation
Describe Lora Shahine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
single transfer
What specific things went wrong at Pacific NW Fertility?
  • Provided conflicting information
0
Doctor
Lora Shahine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
10
10
Age 35
5 IUI
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Rothenberg patiently listens and then gives you science. She helps keep you rational...With Dr. Rothenberg and her team I always felt taken care of. I have recurrent pregnancy loss so their professionalism and empathy was really critical for my emotional well-being during treatment. They were exceptionally good with communication about my situation...Dr. Rothenberg entertained every question I could possibly think of and for every scenario
This is a top notch operation [Pacific NW Fertility]...Don’t underestimate how important communication and the simple act of answering the phone is. Other clinics might call you back after almost always having to leave messages, days later. PNWF will actually pick up the phone...Complete transparency and communication from everyone
How was your experience with Stephanie Rothenberg at Pacific NW Fertility?
She isn’t a bulls$&77er about what’s happening or treatment which I really appreciate. Infertility can lead you down some dark places and through many rabbit holes of things people swear worked for them and their miracle babies. Dr. Rothenberg patiently listens and then gives you science. She helps keep you rational.
What's one piece of advice would you give a prospective patient of Stephanie Rothenberg at Pacific NW Fertility?
Research, ask questions, be your own advocate, but listen to your doctor. She gives great information and feedback but you have to ask the questions. Dr. Rothenberg entertained every question I could possibly think of and for every scenario.
During treatment, were you treated like a number or a human with Stephanie Rothenberg at Pacific NW Fertility?
With Dr. Rothenberg and her team I always felt taken care of. I have recurrent pregnancy loss so their professionalism and empathy was really critical for my emotional well-being during treatment. They were exceptionally good with communication about my situation.
Describe the protocols Stephanie Rothenberg used in your cycles at Pacific NW Fertility and their degree of success.
Initially everything was on the table for us because our labs came back fine. We elected to do IUI with Letrozole and the HcG trigger shot. We could have started with IVF but decided why use dynamite when a sparkler might work? We were successful, but miscarried.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Team Rothenberg )
My comments for Dr. Rothenberg apply to the nursing staff as well. Complete transparency and communication from everyone.
Describe your experience with Pacific NW Fertility.
This is a top notch operation. I’ve since moved to Indiana and every clinic here is a disappointment in comparison. Don’t underestimate how important communication and the simple act of answering the phone is. Other clinics might call you back after almost always having to leave messages, days later. PNWF will actually pick up the phone.
Describe the costs associated with your care under Stephanie Rothenberg at Pacific NW Fertility.
IUIs are, in total, about $900, and meds are $140.
10
Doctor
Stephanie Rothenberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
10
Age 33 - 34
7 IUI
1 IVF
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Unexplained
European
Income $200K - $499K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Darcy Broughton] appears to be the one who works with LGBT folks the most, which was nice for us... is an incredibly kind and warm doctor who made us feel very accepted and safe...kept us well aware of where we stood in the process and helped us to understand our chances of success. She was very concerned about side effects of the medication and checked in me frequently...
I think all of the doctors at PNWF are lovely, but Dr. Broughton appears to be the one who works with LGBT folks the most, which was nice for us...[nurses] were super accessible by email and phone. I also saw one of them at the end of every appointment during the ovarian stimulation...each blood draw during the ovarian stimulation was $115. The IVF total was about $23,000, PGTA testing was another $3,500. Each IUI was $376. We ordered our medication from outside pharmacies.
How was your experience with Darcy Broughton at Pacific NW Fertility?
Dr. Boughton kept us well aware of where we stood in the process and helped us to understand our chances of success. She was very concerned about side effects of the medication and checked in me frequently.
What's one piece of advice would you give a prospective patient of Darcy Broughton at Pacific NW Fertility?
I think all of the doctors at PNWF are lovely, but Dr. Broughton appears to be the one who works with LGBT folks the most, which was nice for us.
During treatment, were you treated like a number or a human with Darcy Broughton at Pacific NW Fertility?
Dr. Broughton is an incredibly kind and warm doctor who made us feel very accepted and safe.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Amber and Catherine)
Amber and Catherine comprise Dr. Broughton's team and they were super accessible by email and phone. I also saw one of them at the end of every appointment during the ovarian stimulation.
Describe your experience with Pacific NW Fertility.
PNWF was recommended to us by our GP. This is one of the most organized and efficient clinics I have ever been to. Oftentimes I was in and out of the office <15min. They are always on time, if not early, and the financial person was always around in case you needed to talk about bills/payments.
Describe the costs associated with your care under Darcy Broughton at Pacific NW Fertility.
Our insurance did not cover anything, so each blood draw during the ovarian stimulation was $115. The IVF total was about $23,000, PGTA testing was another $3,500. Each IUI was $376. We ordered our medication from outside pharmacies.
What specific things went wrong at Pacific NW Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at Pacific NW Fertility.
I had to come in a second time for a blood test that was left out of the initial blood draw.
9
Doctor
Darcy Broughton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 32 - 34
1 IVF
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Julie was a great communicator she would respond to emails, calls and in person questions with great description explaining everything. She went above and beyond in my care and I felt like I had the best team available...Two [pregnancies] resulted in tubal pregnancies with getting my tubes removed. We did IVF after this and after the first failed attempt of transfer we got pregnant on the second one.
The [Pacific NW Fertility] nursing staff helped me every step of the way. With extra information, providing medication, showing me how to do the medication, printing me out calendars with detailed instructions...Strength is they are very communicative, make sure you pick a doctor that you jive with because you will have lots of appts and will spend alot of time with the doctor and nurses. Make sure you ask lots of questions on how much things cost so you can be prepared.
How was your experience with Julie Lamb at Pacific NW Fertility?
Julie was a great communicator she would respond to emails, calls and in person questions with great description explaining everything. She went above and beyond in my care and I felt like I had the best team available.
What's one piece of advice would you give a prospective patient of Julie Lamb at Pacific NW Fertility?
Ask a lot of questions, there is so much information to learn when going through your fertility journey and Dr. Lamb is a wealth of knowledge.
During treatment, were you treated like a number or a human with Julie Lamb at Pacific NW Fertility?
I was treated like family and felt very supported through the whole process
Describe the protocols Julie Lamb used in your cycles at Pacific NW Fertility and their degree of success.
After trying to get pregnant for a year we did timed intercourse with injections, we got pregnant three times with that and miscarried all three. Two resulted in tubal pregnancies with getting my tubes removed. We did IVF after this and after the first failed attempt of transfer we got pregnant on the second one.
Describe your experience with the nursing staff at Pacific NW Fertility.
The nursing staff helped me every step of the way. With extra information, providing medication, showing me how to do the medication, printing me out calendars with detailed instructions. Being a shoulder to lean on through everything. They were outstanding!
Describe your experience with Pacific NW Fertility.
Strength is they are very communicative, make sure you pick a doctor that you jive with because you will have lots of appts and will spend alot of time with the doctor and nurses. Make sure you ask lots of questions on how much things cost so you can be prepared.
10
Doctor
Julie Lamb
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 42
1 IVF
Recurrent Pregnancy Loss
European
South Asian
Income $200K - $499K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Marshall is extremely experienced in her field...She reviewed my past miscarriages and previous failed IVF and tailored a treatment and cycle to me. She asked personal questions about me and listened...She is very well spoken and communicated all of the possible Options in a way that was easy to understand. I trusted her expertise and treatment plan. She was honest and direct about expectations. I saw her almost every time I was in the clinic....
The nursing staff [at Pacific NW Fertility] Emily and Brenna are the best nurses I have ever worked with in any doctors office. They were extremely responsive. They were kind and compassionate. They were skilled and knowledgeable...It was always easy to get an appointment. the waiting room is never full meaning you dont wait long. They are very safe with COVID. All of the staff is helpful. The parking lot is very full usually so get there early....
How was your experience with Lorna Marshall at Pacific NW Fertility?
Dr Marshall is extremely experienced in her field. She is very well spoken and communicated all of the possible Options in a way that was easy to understand. I trusted her expertise and treatment plan. She was honest and direct about expectations. I saw her almost every time I was in the clinic. This doctor, this woman changed my entire life.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
Do whatever she tells you to do.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall and her staff communicated clearly and often. She reviewed my past miscarriages and previous failed IVF and tailored a treatment and cycle to me. She asked personal questions about me and listened.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Emily and Brenna)
The nursing staff Emily and Brenna are the best nurses I have ever worked with in any doctors office. They were extremely responsive. They were kind and compassionate. They were skilled and knowledgeable.
Describe your experience with Pacific NW Fertility.
It was always easy to get an appointment. the waiting room is never full meaning you dont wait long. They are very safe with COVID. All of the staff is helpful. The parking lot is very full usually so get there early.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
Insurance paid
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
10
10
Age 34 - 35
3 IUI
1 IVF
Endometriosis
Recurrent Pregnancy Loss
Latinx
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Shahine] recommends transfering a single embryo since we are doing PGS testing....The first time we met she said how sorry she was that we were there because of how difficult infertility is. She also acknowledged my pain and didn't dismissed it as my previous RE had...after an MRI and how much of endometriosis is shown Dr. Shahine suggested doing IVF first in case my ovaries are damaged in surgery and do a frozen transfer after I'm healed from the surgery...She is very thorough with her explanations and is interested in making sure I understood everything and answered all my questions. She acknowledged my pain due to endometriosis and didn't try to push IVF to "cure endometriosis" like other doctors have.
They [Pacific NW Fertility] are very polite and helpful. Sometimes I feel like I have to ask questions twice because I was misunderstood but I think that might be a language barrier...Clinics in Seattle and Bellevue are in big buildings and eventhough they are not in hospital buildings it makes me insecure to go during the pandemic, even if the stay at home order gets lifted, due to the high traffic of people that there might be.
How was your experience with Lora Shahine at Pacific NW Fertility?
She is very thorough with her explanations and is interested in making sure I understood everything and answered all my questions. She acknowledged my pain due to endometriosis and didn't try to push IVF to "cure endometriosis" like other doctors have.
What's one piece of advice would you give a prospective patient of Lora Shahine at Pacific NW Fertility?
Make appointments as early as possible, she gets booked pretty fast.
During treatment, were you treated like a number or a human with Lora Shahine at Pacific NW Fertility?
The first time we met she said how sorry she was that we were there because of how difficult infertility is. She also acknowledged my pain and didn't dismissed it as my previous RE had.
Describe the protocols Lora Shahine used in your cycles at Pacific NW Fertility and their degree of success.
I haven't started a cycle due to the pandemic. The original plan was to have surgery to excise endometriosis with another doctor and then do IVF but after an MRI and how much of endometriosis is shown Dr. Shahine suggested doing IVF first in case my ovaries are damaged in surgery and do a frozen transfer after I'm healed from the surgery.
Describe your experience with the nursing staff at Pacific NW Fertility.
They are very polite and helpful. Sometimes I feel like I have to ask questions twice because I was misunderstood but I think that might be a language barrier.
Describe your experience with Pacific NW Fertility.
Clinics in Seattle and Bellevue are in big buildings and eventhough they are not in hospital buildings it makes me insecure to go during the pandemic, even if the stay at home order gets lifted, due to the high traffic of people that there might be.
Describe the costs associated with your care under Lora Shahine at Pacific NW Fertility.
I've only had a few appointments without testing but this clinic is a bit more expensive than the previous one I was at.
Describe Lora Shahine's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
She recommends transfering a single embryo since we are doing PGS testing.
10
Doctor
Lora Shahine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 29 - 30
1 IUI
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Julie Lamb] and her staff all treated us with kindness and respect...everyone at PNWF remembered us every time we interacted...She explained her thoughts about why we were having trouble very clearly and gave us clear and realistic expectations of what to expect. I felt she was truly our ally and wanted us to succeed...did not over promise, but did give us hope...I felt truly cared for...
Dr Lamb and her staff all treated us with kindness and respect. I felt that everyone at PNWF remembered us every time we interacted. They did not over promise, but did give us hope...The clinic staff are friendly and efficient. I especially appreciated that they went over a cost breakdown very carefully with us to make sure we understood...wish we could have gotten in sooner to see our providers...scheduled out 4-6 weeks.
How was your experience with Julie Lamb at Pacific NW Fertility?
She explained her thoughts about why we were having trouble very clearly and gave us clear and realistic expectations of what to expect. I felt she was truly our ally and wanted us to succeed. She did not give us hope when hope was not there. I felt truly cared for.
What's one piece of advice would you give a prospective patient of Julie Lamb at Pacific NW Fertility?
Trust her!
During treatment, were you treated like a number or a human with Julie Lamb at Pacific NW Fertility?
Dr Lamb and her staff all treated us with kindness and respect. I felt that everyone at PNWF remembered us every time we interacted. They did not over promise, but did give us hope.
Describe the protocols Julie Lamb used in your cycles at Pacific NW Fertility and their degree of success.
I took Letrozole for days 3-7 of my cycle then ultrasounds to monitor follicles before IUI.
Describe your experience with the nursing staff at Pacific NW Fertility.
Truly don’t have any examples of weaknesses- they always communicate very compassionately and get back to us right away.
Describe your experience with Pacific NW Fertility.
The only thing is I wish we could have gotten in sooner to see our providers- our initial consultations with an ARNP and with Dr Lamb were scheduled out 4-6 weeks. The clinic staff are friendly and efficient. I especially appreciated that they went over a cost breakdown very carefully with us to make sure we understood.
Describe the costs associated with your care under Julie Lamb at Pacific NW Fertility.
SAs were about $30/each, HSG cost me $600. IUI runs about $1,000 per cycle if we do ultrasounds. Consultations cost about $200 each.
Describe Julie Lamb's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
N/A
10
Doctor
Julie Lamb
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 36
East Asian
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Stephanie Rothenberg] is so compassionate, kind, caring and she want to help you in your TTC journey. She cares about her patients and you can tell that right away when you meet her. She answers questions thoroughly so you know what to expect and she can tell if you’re unsure about something she says
Very knowledgeable Doctors at [Pacific NW Fertility]...A very warm environment and caring Nurses...you are not just a number you are a patient who gets treated with the utmost respect. They care about you and your partner...When doing the blood draw the nurse was compassionate and did an amazing job...Costs would be anywhere from $25,000-30,000
How was your experience with Stephanie Rothenberg at Pacific NW Fertility?
Wow, what to say about Dr. Rothenberg.... too many good things! She is so compassionate, kind, caring and she want to help you in your TTC journey. She cares about her patients and you can tell that right away when you meet her. She answers questions thoroughly so you know what to expect and she can tell if you’re unsure about something she says.
What's one piece of advice would you give a prospective patient of Stephanie Rothenberg at Pacific NW Fertility?
She may be new to the Clinic, but she comes with loads of knowledge and compassion!
During treatment, were you treated like a number or a human with Stephanie Rothenberg at Pacific NW Fertility?
At PNWFC you are not just a number you are a patient who gets treated with the utmost respect. They care about you and your partner.
Describe the protocols Stephanie Rothenberg used in your cycles at Pacific NW Fertility and their degree of success.
N/A at this time due to Covid
Describe your experience with the nursing staff at Pacific NW Fertility.
When doing the blood draw the nurse was compassionate and did an amazing job. No bruises and was not painful.
Describe your experience with Pacific NW Fertility.
Very knowledgeable Doctors at this clinic. A very warm environment and caring Nurses. I am so glad we switched to this clinic. They care about their patients and it shows. I felt very comfortable there and the front desk woman was so kind and polite and very helpful.
Describe the costs associated with your care under Stephanie Rothenberg at Pacific NW Fertility.
Costs would be anywhere from $25,000-30,000
10
Doctor
Stephanie Rothenberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
9
9
Age 40 - 41
4 IUI
4 IVF
4 Embryo Freezing
Diminished Ovarian Reserve
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Broughton is very honest and doesn't try to create false expectations. She has a friendly and warm demeanor but she is not cloying or over the top. When my stimulation cycles started being not successful she adjusted the treatment...always friendly and interested in seeing me...The first four IVF cycles were without clomid or estrace. Estrace lead in clomid flare antagonist IVF.
The service [at Pacific NW Fertility] is good. The facilities in Seattle are nice, you do have to pay for parking. The one thing I don't like is that they have this $500 fee to initiate the IVF cycles that is not billable to insurance. I have no idea why it can't be billed and people there can't seem to tell me why...[the nursing staff] was available to answer my questions and clarify any treatment details.
How was your experience with Darcy Broughton at Pacific NW Fertility?
Dr. Broughton is very honest and doesn't try to create false expectations. She has a friendly and warm demeanor but she is not cloying or over the top. When my stimulation cycles started being not successful she adjusted the treatment.
What's one piece of advice would you give a prospective patient of Darcy Broughton at Pacific NW Fertility?
Ask all the questions you want and don't be afraid to ask for what you want or need.
During treatment, were you treated like a number or a human with Darcy Broughton at Pacific NW Fertility?
Dr. Broughton is always friendly and interested in seeing me.
Describe the protocols Darcy Broughton used in your cycles at Pacific NW Fertility and their degree of success.
The first four IVF cycles were without clomid or estrace. Estrace lead in clomid flare antagonist IVF.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Amber)
She was available to answer my questions and clarify any treatment details.
Describe your experience with Pacific NW Fertility.
The service is good. The facilities in Seattle are nice, you do have to pay for parking. The one thing I don't like is that they have this $500 fee to initiate the IVF cycles that is not billable to insurance. I have no idea why it can't be billed and people there can't seem to tell me why.
Describe the costs associated with your care under Darcy Broughton at Pacific NW Fertility.
Most of my costs are being covered by insurance. The cost of a regular IVF cycle billed to insurance is around $19,332.00, plus copays and all.
Describe Darcy Broughton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
We haven't talked about it.
9
Doctor
Darcy Broughton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
10
10
Age 39 - 43
5 IUI
1 IVF
Donor Sperm
Male Factor
PCOS
Uterine Fibroids
Prefer not to answer
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was stuck on one treatment that I had in mind, but she [Dr. Lorna Marshall] helped me to see there are other paths...We started with IVF and it was a standard cycle. We used injections...After that we moved onto IUI. The first round had no injections, after that round we started injections. Each round became more refined. Dr. Marshall was very careful with medications and did not want to give too many at once, so she altered cycles as we went. The last two cycles had the injections and progesterone supplements, I believe. The 5th round was successful.
All staff [at Pacific NW Fertility] was very helpful. Our main care coordinator help keep us organized because we lived out of town. They communicated well and we were able to have successful treatment with little traveling...They have awesome financial counselors that helped provide the information before we even started...It feels very private and welcoming. Infertility is hard to deal with and the clinic helps in so many ways. I also love that they have a restroom right when you get off the elevator. Women in treatment often need that right away. The clinic was always clean and has fresh bouquets all of the time. Made the clinic very cheery.
How was your experience with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall was always open and compassionate. My husband and I really wanted a biological child. He had infertility, but through IVF there was a slight chance of success. Dr. Marshall was very honest about our odds. We did IVF, and it did not end in our favor. Dr. Marshall was very compassionate in helping us deal with our loss, and gave us other options we could look at when we were ready. There was no pressure and we felt very supported. We chose another route and now have a 2 year old we love dearly. As a patient I was taken care of and felt valued and heard.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
Listen to all advice she has to offer. I was stuck on one treatment that I had in mind, but she helped me to see there are other paths. Thanks to Dr. Marshall we now have a family we always wanted.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall always made time to speak with us and help us through this difficult time. She also made sure all our visits were thorough because we were traveling from 3 hours away, she tried to save us unnecessary return trips.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
We started with IVF and it was a standard cycle. We used injections. I do not recall more than that. After that we moved onto IUI. The first round had no injections, after that round we started injections. Each round became more refined. Dr. Marshall was very careful with medications and did not want to give too many at once, so she altered cycles as we went. The last two cycles had the injections and progesterone supplements, I believe. The 5th round was successful.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Yvette Sharman)
All staff was very helpful. Our main care coordinator help keep us organized because we lived out of town. They communicated well and we were able to have successful treatment with little traveling.
Describe your experience with Pacific NW Fertility.
Pacific Northwest Fertility is in a great location. It feels very private and welcoming. Infertility is hard to deal with and the clinic helps in so many ways. I also love that they have a restroom right when you get off the elevator. Women in treatment often need that right away. The clinic was always clean and has fresh bouquets all of the time. Made the clinic very cheery.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
I honestly don't remember the details. They have awesome financial counselors that helped provide the information before we even started.
What specific things went wrong at Pacific NW Fertility?
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Pacific NW Fertility.
There was only one instance where a fax was lodged under paperwork. We live out of town and had blood work done locally. When the fax went through it got stuck to another paper. It was an honest mistake and our results were only delayed from a late afternoon to the next morning. We totally understood, but I wanted to be honest in this response. All tests and blood work done in the clinic had no issues. It was our circumstance of living 3 hours away.
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 37 - 38
IVF
Unexplained
East Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Marshall answered all our questions in a way that we understand. She is very caring and I can feel her concern for us...I pushed for a test to see why I miscarried on the 1st transfer. [she] explained how the test would really not help me but left the decision to me...[she] suggested we do a Progesterone blood test prior to my 2nd transfer and added a vaginal suppository twice a day. It worked...She is very honest with what will work for my situation and doesn't recommend tests that are just waste of time and money.
[nurses of Pacific NW Fertility] Very professional and timely in their response...they care for their patients and when they give me personal instruction, they make sure it's printed on a paper and they still respond to my emails...[clinic] They also have excellent response to COVID, only 3 patients in the lobby during my appointment...[cost]With insurance about $20,000 not including medicine but including genetic testing
How was your experience with Lorna Marshall at Pacific NW Fertility?
My experience was great, I pushed for a test to see why I miscarried on the 1st transfer. Dr. Marshall explained how the test would really not help me but left the decision to me. She is very honest with what will work for my situation and doesn't recommend tests that are just waste of time and money.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
List all your questions and your partner's question prior to your appointment.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall answered all our questions in a way that we understand. She is very caring and I can feel her concern for us. Her team is very professional but human!
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
Dr. Marshall suggested we do a Progesterone blood test prior to my 2nd transfer and added a vaginal suppository twice a day. It worked! Turned out my body was not absorbing all the PIO shots and I need more help.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Emma and Brenna)
Very professional and timely in their response. Emily and Brenna are the best, when I send an email in the morning, I get a response in 2-3hours. I know they care for their patients and when they give me personal instruction, they make sure it's printed on a paper and they still respond to my emails.
Describe your experience with Pacific NW Fertility.
My husband who works for a hospital was impressed and he said PNWF is like a well-oiled-machine. They also have excellent response to COVID, only 3 patients in the lobby during my appointment, they temperature-scanned everyone that gets in.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
With insurance about $20,000 not including medicine but including genetic testing. Insurance helped me pay but it did not pay for everything.
Describe Lorna Marshall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
PNWF will only transfer One embryo for a healthier pregnancy.
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
10
10
Age 31 - 33
5 IUI
1 IVF
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Julie Lamb] always advocated for single transfers, but suggested a multiple embryo transfer for my last two embryos...is a great doctor. She tries to make uncomfortable procedures and ultrasounds quick and she makes sure to keep you positive even when shes giving you bad news...is a great advocate for her patients. She will hear you out but ins't overly sensitive...She is a realist, but her communication always comes across genuine....
The [Pacific NW Fertility] facility is nice, clean and everything you would expect. The front staff is mostly great. I have run across some individuals who aren't knowledgeable or helpful, but most of the time they are great...IUI's were around ~$1k, IVF retrieval and 1 transfer was ~$20k, each additional transfer was ~$5k...The communication between the office and the lab isn't great...
How was your experience with Julie Lamb at Pacific NW Fertility?
Dr. Lamb is a great doctor. She tries to make uncomfortable procedures and ultrasounds quick and she makes sure to keep you positive even when shes giving you bad news. During my D&C - they were having a hard time getting an IV in me because I was very dehydrated. Dr. Lamb came into the OR and held my hand under the blanket, and tried her best to comfort me. She stayed with me the whole time to make sure I didn't feel scared and alone. She truly understands the emotion behind fertility treatments and is always rooting for us.
What's one piece of advice would you give a prospective patient of Julie Lamb at Pacific NW Fertility?
Dr. Lamb is a great advocate for her patients. She will hear you out but ins't overly sensitive.
During treatment, were you treated like a number or a human with Julie Lamb at Pacific NW Fertility?
Dr. Lamb is very friendly. She always remembers my husband and I and remembers whats going on in our lives. She is a realist, but her communication always comes across genuine.
Describe the protocols Julie Lamb used in your cycles at Pacific NW Fertility and their degree of success.
Started with IUI's, moved to IVF after they were unsuccessful. One egg retrieval followed by a mix of fresh and frozen transfers using both medicated and natural cycles.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Claire)
Claire is my favorite. Shes super sweet and very knowledgeable. You can talk to her like shes your good friend - and always super helpful. Responds to my emails very quick.
Describe your experience with Pacific NW Fertility.
PNWF is great. The facility is nice, clean and everything you would expect. The front staff is mostly great. I have run across some individuals who aren't knowledgeable or helpful, but most of the time they are great.
Describe your experience with your monitoring appointments at Pacific NW Fertility.
They were actually great - most of the time they had my blood drawn in the ultrasound room, which was a nice luxury. They allowed for me to get in and our of there in 15-30 min.
Describe the costs associated with your care under Julie Lamb at Pacific NW Fertility.
IUI's were around ~$1k, IVF retrieval and 1 transfer was ~$20k, each additional transfer was ~$5k.
Describe Julie Lamb's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
She always advocated for single transfers, but suggested a multiple embryo transfer for my last two embryos to eliminate the emotional heartache of another failed transfer given all my stats were normal and I was young and healthy.
What specific things went wrong at Pacific NW Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Pacific NW Fertility.
The communication between the office and the lab isn't great. When I needed to schedule appts one after the other, they did not coordinate and made it difficult to do so.
10
Doctor
Julie Lamb
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 32
1 IVF
1 Egg Freezing
1 Embryo Freezing
European
Ashkenazi Jewish
Graphic Designer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I appreciated how Dr Rothenberg dealt with every part of the process...I have PCOS and between myself and husband some other complications as well as medication I'm unable to stop taking, [she] considered it all and developed a strategy to best suit our situation. The most recent stage was fertilization which included lupin injections, estradiol patches (replaced every two days, progressively more over a couple weeks before implantation appointment, then returned to 2 patches every 2 days
Strengths [of Pacific NW] : great location (for me, ~9 minute walk). Majority women-lead, run and in treatment. Pleasant enough set-up and atmosphere, even considering current COVID issues. Offers good safety precautions and guidelines regarding COVID as well. Open on the weekends, and from 7am throughout the week. Weaknesses: really not much of anything - some inconveniences maybe like some procedures or sessions only being doable during the week, or certain times of day, etc. Perhaps a way to directly call/get to your nursing team (even to leave them a message) rather than having to go through the main reception every time
How was your experience with Stephanie Rothenberg at Pacific NW Fertility?
Overall I appreciated how Dr Rothenberg dealt with every part of the process. Some of her strengths: knowledge and ability to relate information as in-depth or simplified as wanted (from the original meet and explanation, to follow-ups and subsequent visits); engaging and considerate (able to keep things light-hearted when needed despite such a tough endeavor); thorough and flexible. No weaknesses really spring to mind, honestly.
What's one piece of advice would you give a prospective patient of Stephanie Rothenberg at Pacific NW Fertility?
Definitely see her. Also, just be open and honest with her. She's there to help however she can, and she'll be as transparent and realistic with you as possible.
During treatment, were you treated like a number or a human with Stephanie Rothenberg at Pacific NW Fertility?
Dr Rothenberg and her team were always kind, thoughtful and personable. I wasn't just another number but a person seeking their expertise which they were happy to share. They made what could have been an extremely stressful, antiseptic experiece not only manageable but somehow even pleasant. Everything explained, with any concerns or questions were further elaborated on to above satisfaction. They were also just considerate and friendly which helped immensely.
Describe the protocols Stephanie Rothenberg used in your cycles at Pacific NW Fertility and their degree of success.
Sorry but I couldn't go over it all to be honest. I have PCOS and between myself and husband some other complications as well as medication I'm unable to stop taking, and Dr Rothenberg. considered it all and developed a strategy to best suit our situation. The most recent stage was fertilization which included lupin injections, estradiol patches (replaced every two days, progressively more over a couple weeks before implantation appointment, then returned to 2 patches every 2 days), and Progesterone injections (first a type in sesame oil, and then changed to a version in ethyl oleate when I had a bad reaction to the first).
Describe your experience with the nursing staff at Pacific NW Fertility.
The nursing staff were an integral part of the process. They were as kind and knowledgeable as Dr Rothenberg throughout the process - those that I interacted with only once or twice, and those who were regularly in contact with me in person or via email or calls in between sessions. When they were unable to fully address any inquiries or issues, they made sure to get me an answer as soon as possible.
Describe your experience with Pacific NW Fertility.
Strengths: great location (for me, ~9 minute walk). Majority women-lead, run and in treatment. Pleasant enough set-up and atmosphere, even considering current COVID issues. Offers good safety precautions and guidelines regarding COVID as well. Open on the weekends, and from 7am throughout the week. Weaknesses: really not much of anything - some inconveniences maybe like some procedures or sessions only being doable during the week, or certain times of day, etc. Perhaps a way to directly call/get to your nursing team (even to leave them a message) rather than having to go through the main reception every time (though you are able to email the team and they get back to you ASAP). Additional: social distancing, safe practices and care are taken throughout. Unfortunately (if understandably) partners are not able to come in in most cases at present because of health/safety concerns re: COVID.
10
Doctor
Stephanie Rothenberg
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2020, Unknown Success
10
10
Age 34 - 37
3 Embryo Freezing (cancer)
IVF
Cancer
East Asian
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Marshall was always very calm and clear about next steps. This was helpful because there is a lot going on and a lot to remember. She always made herself avail and I felt like we had her full attention and care, even though I imagine she seems many patients...I did three rounds of retrievals and from what I understand it was the standard cycle for all three. I don't remember adjusting anything to get different results. There was a time at the end when the progesterone shots were really painful, so Yvette recommended lidocaine patches and they helped numb my butt.
Yvette [nurse at Pacific NW Fertility] is an angel! I am forever grateful for Yvette and Dr. Marshall for their care. I appreciated the check in emails and calls with each procedure, and really felt like I was their only patient...I haven't' been to other clinics so i don't know how else it's different, but I thought the clinic was set up and easy to work with. They also always called back promptly, which was nice. Billing was easy to work with as well and always avail with an open door for questions.
How was your experience with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall was always very calm and clear about next steps. This was helpful because there is a lot going on and a lot to remember. She always made herself avail and I felt like we had her full attention and care, even though I imagine she seems many patients.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
Meet with her first. If you like her, go with her. i would absolutely recommend it. If not, then move onto someone else. The treatment and relationship is something you need to have full confidence in from day 1.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall and her team of nurses, including Yvette, made sure to check in during appts even when it was routine and not necessary for them to touch base. However, they made sure they popped in to say hello and offer encouragement along the way. It's the little things that really count!
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
I did three rounds of retrievals and from what I understand it was the standard cycle for all three. I don't remember adjusting anything to get different results. There was a time at the end when the progesterone shots were really painful, so Yvette recommended lidocaine patches and they helped numb my butt.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Yvette, and then Emily and Brenna)
Yvette is an angel! I am forever grateful for Yvette and Dr. Marshall for their care. I appreciated the check in emails and calls with each procedure, and really felt like I was their only patient. That's how good their communication is with their patients! Also when I needed some adjustments with needle size as well as pain management, they were quick to help.
Describe your experience with Pacific NW Fertility.
I haven't' been to other clinics so i don't know how else it's different, but I thought the clinic was set up and easy to work with. They also always called back promptly, which was nice. Billing was easy to work with as well and always avail with an open door for questions.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
I think it was about $10-15k per egg retrieval cycle, just for the appts (not including medications). I was fortunate to have Livestrong and Walgreens sponsor my medications because the reason for the retrieval was a cancer diagnosis. I also pay $400 for embryo storage.
Describe Lorna Marshall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
Because we had run PGS on the embryos and knew they were viable, the recommendation was to transfer only one since it had a better chance of taking.
10
Doctor
Lorna Marshall
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
5
8
Age 40
1 IVF
European
Investment Banker
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Shahine is a very caring physician. She was always fully present, very engaged, and very kind. I appreciate the time she spent getting to know about our case and making her commentary fit for how we liked to hear it...I do not feel my protocol was incredibly particular to me; it felt it was more a typical routine at this point...
[nurse of Pacific NW Fertility] So patient, so kind, so ready to answer any question at any time...Strengths are it’s all inclusive nature: there’s a financial counselor to answer your questions, an on-site lab and surgery suite, and the amazing team of nurses...Results were 16 eggs, 13 mature eggs, 10 fertilized eggs, 6 blastocysts, only 1.5 normal eggs
How was your experience with Lora Shahine at Pacific NW Fertility?
Dr. Shahine is a very caring physician. She was always fully present, very engaged, and very kind. I appreciate the time she spent getting to know about our case and making her commentary fit for how we liked to hear it.
What's one piece of advice would you give a prospective patient of Lora Shahine at Pacific NW Fertility?
Just be prepared to not always see Dr. Shahine. The clinic practices as a team, so you may need to have an appointment on a day when your dr isn’t in clinic.
During treatment, were you treated like a number or a human with Lora Shahine at Pacific NW Fertility?
Through the care team approach you receive at PNW Fertility, you are given so much personalized attention and support, largely courtesy of the team of nurses. The doctors also are there to answer any question at your appt and ensure you understand.
Describe the protocols Lora Shahine used in your cycles at Pacific NW Fertility and their degree of success.
I do not feel my protocol was incredibly particular to me; it felt it was more a typical routine at this point. Bcp for about two weeks, followed by Menopur and Follistim, then a Ganirelix trigger shot. Results were 16 eggs, 13 mature eggs, 10 fertilized eggs, 6 blastocysts, only 1.5 normal eggs. Some things the treatment cannot fix.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Michelle, Ketner, Amanda)
The nursing team is the very best part of PNW Fertility. They are AMAZING. So patient, so kind, so ready to answer any question at any time. They’re the best.
Describe your experience with Pacific NW Fertility.
Strengths are it’s all inclusive nature: there’s a financial counselor to answer your questions, an on-site lab and surgery suite, and the amazing team of nurses. I really cannot say there’s a negative.
Describe the costs associated with your care under Lora Shahine at Pacific NW Fertility.
All in, for PGT-A and drugs, approximately $35k
5
Doctor
Lora Shahine
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 30 - 31
5 IUI
PCOS
Unexplained
Other
Latinx
Other
Income $50K - $99K
Operations
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Broughton has been very understanding and very caring about our situation and what we have went through. She is finding answers for us. She is very knowledgeable and very educated. I love that she has a very extensive background with the female body. I trust her completely. She takes the time to let me talk and answers al my questions. ...
I love that they have a lab in clinic so if doctor wants to order something while we are there they can get it done ASAP. ... They do there best to help with billing insurance for things that are infertility and not infertility related. ... The nurses are amazing. Amber has mostly been my nurse since I started going to PNWF she has always been amazing at responding to my emails and phone calls. Which I wrote and call a lot because I am from out of town and we travel back and forth.
How was your experience with Darcy Broughton at Pacific NW Fertility?
Dr Broughton has been very understanding and very caring about our situation and what we have went through. She is finding answers for us. She is very knowledgeable and very educated. I love that she has a very extensive background with the female body. I trust her completely. She takes the time to let me talk and answers al my questions.
What's one piece of advice would you give a prospective patient of Darcy Broughton at Pacific NW Fertility?
You are in good hands! Trust the process and the journey.
During treatment, were you treated like a number or a human with Darcy Broughton at Pacific NW Fertility?
When D.r Swelstad left the clinic we were sad we liked him. We got pregnant with our son and lost him at 18weeks. Dr Broughton became our new doctor she is so smart and knowledgeable she was very sweet understanding and determined for us. We appreciate her.
Describe the protocols Darcy Broughton used in your cycles at Pacific NW Fertility and their degree of success.
Dr Broughton took the time to go through our whole history with us and each round we went through step by step. We did a round with her and she kept track of my body and how it was reacting. She noticed my lining was thick so she suggested we do a sis procedure and sure enough we found a polyp that was keeping my lining so thick. So we did a hysteroscopy and now we are waiting for Aunt Flo to show up so we can start another round of iui with trigger Letrozole and follistim. She also adjusted the meds and amounts daily. We are very hopeful.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Amber)
The nurses are amazing. Amber has mostly been my nurse since I started going to PNWF she has always been amazing at responding to my emails and phone calls. Which I wrote and call a lot because I am from out of town and we travel back and forth. Amber has been very supportive from the time we first started to when she got to call us and tell us we were pregnant to finding out we lost our son.
Describe your experience with Pacific NW Fertility.
I wish they would open a clinic in Yakima or somewhere closer to me! I love that they have a lab in clinic so if doctor wants to order something while we are there they can get it done ASAP. To a new patient I would say you are in good hands. They are amazing.
Describe the costs associated with your care under Darcy Broughton at Pacific NW Fertility.
They do there best to help with billing insurance for things that are infertility and not infertility related. My insurance covers nothing with infertility so when we do my hsg or my sis procedure or my hysteroscopy all of those things get covered by insurance because they are not infertility and labs. So every little thing helps!
10
Doctor
Darcy Broughton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Pacific NW Fertility
Seattle
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources