Palo Alto Medical Foundation

5 doctors work here

Strongly recommend: 69%Neutral: 19%Don't recommend: 12%8.5
69% strongly recommend
31 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.8
8.8
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8.2
8.2
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.1
9.1
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
7.3
7.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
1,010
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication is not offered
Selling medication is not offered
Providing backup medication
Providing backup medication

This clinic has 4 offices

East Palo Alto - University
1950 University Ave
East Palo Alto, CA 94303
800-597-2234
Fremont
3200 Kearney Street
Fremont, CA 94538
800-597-2234
Palo Alto - El Camino (closed)
795 El Camino Real
Palo Alto, CA 94301
(650) 853-2200
San Jose
2581 Samaritan Dr.
San Jose, CA 95124
(800) 597-2234
Show 2 more

31 patient reviews

10
10
Age 25
Treated 2012
Success w/ Doc Yes
Fertility Medications
Anovulation
Male Factor
PCOS
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
My husband and I move 2 hours away and still chose to see her while struggling with infertility....I would recommend her over any other doctor in the area.... Dr. Abusief is very thorough away makes sure to lay out all of your options as well as advise of any supplements or medication that you may need. I appreciate that she isn't judgmental and never makes you feel uncomfortable.
My husband and I move[d] 2 hours away [from Palo Alto Medical Foundation Fertility] and still chose to see her [Dr. Abusief] while struggling with infertility....I would recommend her over any other doctor in the area.... Dr. Abusief is very thorough away makes sure to lay out all of your options as well as advise of any supplements or medication that you may need. I appreciate that she isn't judgmental and never makes you feel uncomfortable.
How was your experience with Mary Abusief at Palo Alto Medical Foundation?
Dr. Abusief has been a part of our fertility journey for about 5 years. From the first moment I met her, she was warm, caring, understanding, and reassuring. My husband and I move 2 hours away and still chose to see her while struggling with infertility. Dr. Abusief is very thorough away makes sure to lay out all of your options as well as advise of any supplements or medication that you may need. I appreciate that she isn't judgmental and never makes you feel uncomfortable. I'm obese, but I'm healthy and have gained weight because of hormone imbalances and she has always made me feel very comfortable and laid out all of my options from the beginning. I would recommend her over any other doctor in the area.
What's one piece of advice would you give a prospective patient of Mary Abusief at Palo Alto Medical Foundation?
Know that she will always have a plan and your best interest at heart.
During treatment, were you treated like a number or a human with Mary Abusief at Palo Alto Medical Foundation?
Dr. Abusief has always been very compassionate and even after not seeing me for 3 years knew exactly who we were and what we needed to do. She cares about the patients and making them parents and that's what's important.
10
Doctor
Mary Abusief
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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7
6
Verified

This patient has provided documentation of treatment at this clinic.

Age 39
Treated 2017
Success w/ Doc No
2 IUI
Unexplained
East Asian
Income $200K - $499K
Operations
1st of 3 Docs
Neutral
Doesn't Recommend
I thought that she [Dr. Sunny Jun] was a good doctor. Unfortunately, she is leaving for another clinic. IF I could follow her, I would! I had lower expectations going in this time, and it was not successful. She was a fast and good communicator via email...She had a warm manner, friendly
They [the staff at Palo Alto Medical Foundation] didn't seem to know what was going on, nor did they seem knowledgeable. They also forgot to send my prescriptions in, and these are time sensitive! They also refused to give me a prescription prior to my ultrasound, resulting in MUCH higher drug prices vs being able to use a mail-order pharmacy. Frustrating practices...Hard to schedule appointments, hard to communicate, and they didn' tknow what stage of the cycle I was in, nor did they seem knowledgeable.
How was your experience with Sunny Jun at Palo Alto Medical Foundation?
I thought that she was a good doctor. Unfortunately, she is leaving for another clinic. IF I could follow her, I would! I had lower expectations going in this time, and it was not successful. She was a fast and good communicator via email.
What's one piece of advice would you give a prospective patient of Sunny Jun at Palo Alto Medical Foundation?
Follow her!
During treatment, were you treated like a number or a human with Sunny Jun at Palo Alto Medical Foundation?
She had a warm manner, friendly
Describe the protocols Sunny Jun used in your cycles at Palo Alto Medical Foundation and their degree of success.
Use of progesterone (but not enough for me), use of Clomid vs. letrozole
Describe your experience with the nursing staff at Palo Alto Medical Foundation.
I didn't like how the scheduling worked - it was really disorganized.
Describe your experience with Palo Alto Medical Foundation.
Hard to schedule appointments, hard to communicate, and they didn' tknow what stage of the cycle I was in, nor did they seem knowledgeable.
Describe the costs associated with your care under Sunny Jun at Palo Alto Medical Foundation.
~$1000/iui cycle $350/ultrasound (2 required)
Describe Sunny Jun's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
N/A
What specific things went wrong at Palo Alto Medical Foundation?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Palo Alto Medical Foundation.
They didn't seem to know what was going on, nor did they seem knowledgeable. They also forgot to send my prescriptions in, and these are time sensitive! They also refused to give me a prescription prior to my ultrasound, resulting in MUCH higher drug prices vs being able to use a mail-order pharmacy. Frustrating practices.
7
Doctor
Sunny Jun
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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0
0
Verified

This patient has provided documentation of treatment at this clinic.

Age 30 - 31
Treated 2015 - 2016
Success w/ Doc No
4 IUI
1 IVF
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
[Dr. Abusief] Did nothing for me except take my money. Spend thousands over the months and got no answers or success. Treatment never changed and was never taken further.... They don’t complete a full work up to find the infertility issue causing you to not get pregnant. I spent months going here with no results and lots of money spent. Went to a new clinic tests ran. Diagnosis made. One cycle and boom.
They [Palo Alto Medical Foundation] don’t complete a full work up to find the infertility issue causing you to not get pregnant. I spent months going here with no results and lots of money spent. Went to a new clinic tests ran. Diagnosis made. One cycle and boom. Pregnant and went full term. Don’t go the this clinic.... Test were not ran. Bills not billed correctly. Total mess and waste of time and money... Spend thousands over the months and got no answers or success. Treatment never changed and was never taken further.
How was your experience with Mary Abusief at Palo Alto Medical Foundation?
Did nothing for me except take my money. Spend thousands over the months and got no answers or success. Treatment never changed and was never taken further. Had to seek another clinic who ran tests that were supposedly already done that gave me answers and ultimately led to the co caption of my daughter.
What's one piece of advice would you give a prospective patient of Mary Abusief at Palo Alto Medical Foundation?
Find a better doctor
During treatment, were you treated like a number or a human with Mary Abusief at Palo Alto Medical Foundation?
No results or direction.
Describe your experience with the nursing staff at Palo Alto Medical Foundation.
Ok
Describe your experience with Palo Alto Medical Foundation.
They don’t complete a full work up to find the infertility issue causing you to not get pregnant. I spent months going here with no results and lots of money spent. Went to a new clinic tests ran. Diagnosis made. One cycle and boom. Pregnant and went full term. Don’t go the this clinic. Got to RSC Soo much better in all aspects.
Describe the costs associated with your care under Mary Abusief at Palo Alto Medical Foundation.
Expensive
What specific things went wrong at Palo Alto Medical Foundation?
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Palo Alto Medical Foundation.
Test were not ran. Bills not billed correctly. Total mess and waste of time and money
0
Doctor
Mary Abusief
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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9
9
Verified

This patient has provided documentation of treatment at this clinic.

Age 34 - 37
Treated 2010 - 2013
Success w/ Doc Yes
2 IUI
7 IVF
Unexplained
European
Income $100K - $199K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
She's great. Felt like a personal, caring environment
There was still a lot of responsibility I felt that i had to own as a patient, Felt like i had to monitor my own drug supplies
How was your experience with Mary Abusief at Palo Alto Medical Foundation?
She's great. Felt like a personal, caring environment
What's one piece of advice would you give a prospective patient of Mary Abusief at Palo Alto Medical Foundation?
None
During treatment, were you treated like a number or a human with Mary Abusief at Palo Alto Medical Foundation?
Genuinely liked the people at the office, felt supported
Describe your experience with your nurse at Palo Alto Medical Foundation.
There was still a lot of responsibility I felt that i had to own as a patient
Describe your experience with Palo Alto Medical Foundation.
Small clinic with major hospital affiliation
Describe the costs associated with your care under Mary Abusief at Palo Alto Medical Foundation.
As expected and covered by insurance
What specific things went wrong at Palo Alto Medical Foundation?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Palo Alto Medical Foundation.
Felt like i had to monitor my own drug supplies
9
Doctor
Mary Abusief
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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10
10
Age 34 - 35
Treated 2012 - 2013
Success w/ Doc Yes
1 IUI
2 IVF
Unexplained
Prefer not to answer
Income $100K - $199K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
She is incredibly warm, empathetic, sensitive, and listened to our concerns. She answered our questions with patience and care....Excellent physician and excellent bedside manner...You found the right person. Be grateful to be getting excellent care.
Very well run clinic. Honest practice...Shawnda was awesome. Organized, sensitive, encouraging. Even humorous at times when we invited her humor. Very respectful and hopeful for us...She [Dr Mary Abusief] is incredibly warm, empathetic, sensitive, and listened to our concerns. She answered our questions with patience and care....Excellent physician and excellent bedside manner...You found the right person. Be grateful to be getting excellent care.
How was your experience with Mary Abusief at Palo Alto Medical Foundation?
Excellent physician and excellent bedside manner.
What's one piece of advice would you give a prospective patient of Mary Abusief at Palo Alto Medical Foundation?
You found the right person. Be grateful to be getting excellent care.
During treatment, were you treated like a number or a human with Mary Abusief at Palo Alto Medical Foundation?
She is incredibly warm, empathetic, sensitive, and listened to our concerns. She answered our questions with patience and care.
Describe the protocols Mary Abusief used in your cycles at Palo Alto Medical Foundation and their degree of success.
I don't feel comfortable sharing this here.
Describe your experience with your nurse at Palo Alto Medical Foundation. (Assigned nurse: Shawnda)
Shawnda was awesome. Organized, sensitive, encouraging. Even humorous at times when we invited her humor. Very respectful and hopeful for us.
Describe your experience with Palo Alto Medical Foundation.
Very well run clinic. Honest practice.
10
Doctor
Mary Abusief
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
10
10
Age 31 - 32
Treated 2019 - 2020
Success w/ Doc Yes
7 Fertility Medications
Anovulation
PCOS
Other
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Dr. Keyhan always came in to our appointments with such warmth and friendliness. She always too time to check in with me, ask questions and respond to my questions...is very professional and compassionate...Most importantly you can feel her sincerity and care for her patients...Sometimes I came in with questions based on my own research and she would always come back to me after looking into it herself. I appreciated her openness. There were also a couple of times where she ensured to meet with us even on days where she was scheduled for surgery. She also personally checked in with us via call when we were concerned early on in our pregnancy even when she was on vacation. Dr. Keyhan’s personality and knowledge certainly made fertility treatments easier for us.
Very easy to contact and communicate with the clinic [Palo Alto Medical Foundation]. From the receptionists, to the nurses to doctors...communciation was clear and quick (via call and on MyHealthOnline). Appointments were always on time...We did timed intercourse by starting on a 5 day treatment of Letrozole...Dr. Keyhan always came in to our appointments with such warmth and friendliness. She always too time to check in with me, ask questions and respond to my questions.
How was your experience with Sanaz Keyhan at Palo Alto Medical Foundation?
Dr. Keyhan is very professional and compassionate. She always took her time during her appointments with us and ensured all our questions and concerns were answered. Most importantly you can feel her sincerity and care for her patients. She brings a warm, friendly and positive vibe every single time. Sometimes I came in with questions based on my own research and she would always come back to me after looking into it herself. I appreciated her openness. There were also a couple of times where she ensured to meet with us even on days where she was scheduled for surgery. She also personally checked in with us via call when we were concerned early on in our pregnancy even when she was on vacation. Dr. Keyhan’s personality and knowledge certainly made fertility treatments easier for us.
During treatment, were you treated like a number or a human with Sanaz Keyhan at Palo Alto Medical Foundation?
Dr. Keyhan always came in to our appointments with such warmth and friendliness. She always too time to check in with me, ask questions and respond to my questions.
Describe the protocols Sanaz Keyhan used in your cycles at Palo Alto Medical Foundation and their degree of success.
As i have anovulation/PCOs. We did timed intercourse by starting on a 5 day treatment of Letrozole (starting around day 3 of cycle). Initially we started with 2.5mg but eventually ended up using 7.5mg as my body did not respond to the lower dose. Each month I ovulated with about 3 times using ovidrel to trigger ovulation (I had high fertility detected via ovulation kit but did not reach peak fertility by the time expected). Along with Letrozole I took 10mg dexamethasone for 10 days at the start of the cycle to lower DHEAs levels.
Describe your experience with Palo Alto Medical Foundation.
Very easy to contact and communicate with the clinic. From the receptionists, to the nurses to doctors.. communciation was clear and quick (via call and on MyHealthOnline). Appointments were always on time.
Describe the costs associated with your care under Sanaz Keyhan at Palo Alto Medical Foundation.
Per my Anthem Blue Cross insurance, for timed intercourse and oral medication and injectables I only had to pay co-pay of $25 per visit and about $100 for the injectable medication which I didn’t need each cycle.
10
Doctor
Sanaz Keyhan
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
Palo Alto Medical Foundation
San Jose
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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