Piedmont Reproductive Endocrinology Group

7 doctors work here

Rated 8.8
Strongly recommend: 76%Neutral: 12%Don't recommend: 11%8.8
76% strongly recommend
547 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.7
9.7
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
963
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Asheville
76 Peachtree Rd
Asheville, NC 28803
Columbia
3 Medical Park Drive
Columbia, SC 29203
Greenville
17 Caledon Ct.
Greenville, SC 29615
Spartanburg
1330 Boiling Springs Rd.
Spartanburg, SC 29303
Show 2 more

547 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
7
Age 33
1 IUI
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Nichols] was prepared with all of my information prior to our appointment. He showed concern and sensitivity to my emotions and went over all of my options...supportive to the fact that I wanted to keep trying a few more rounds of IUI because it is covered by our insurance, but IVF is not covered. He explained in detail the IVF process and patiently answered my questions...performed my HSG test and had a calm/warm personality, which helped to calm me.
Didn't hear back from one of the doctors [at PREG] for over 2 days when waiting for instructions on what to do for my next cycle. Strengths: Almost always able to get in touch with someone on the phone, well trained sensitive/compassionate nursing staff, the 2nd doctor I saw was great, most of the secretaries are friendly and helpful, letting me schedule my IUI in advance to try and work around my work schedule
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
He performed my HSG test and had a calm/warm personality, which helped to calm me. For our consultation appointment to go over next steps, after 3 cycles with meds and timed intercourse and 2 IUI's, he was prepared with all of my previous treatment history and had already printed out information and stats IVF and how it would work for me. He was sensitive and supportive to the fact that I wanted to keep trying a few more rounds of IUI because it is covered by our insurance, but IVF is not covered. He explained in detail the IVF process and patiently answered my questions.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
He was prepared with all of my information prior to our appointment. He showed concern and sensitivity to my emotions and went over all of my options.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The two main nurses I've worked with were helpful and compassionate. One was more calm and seemed more caring than the other (but, it was probably a personality preference). Unfortunately, at our first IUI they were short staffed and someone who was filling in at the lab copied my husbands name wrong and wrote the wrong name on his sperm sample. It made for a pretty stressful and upsetting procedure, especially since it was our first time doing an IUI. The next two IUI's went really well and the calmer nurse did them. Overall, I think the nursing staff is sensitive and compassionate and do a great job.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Weaknesses: Way too cold in the clinic (especially when you're having to get undressed for procedures), have had to wait over an hour for a consultation and an IUI, unfriendly secretary when I expressed my concern about wait time (but the other two were friendly!), short window of time to get blood-work done when they were training a new staff member, Didn't hear back from one of the doctors for over 2 days when waiting for instructions on what to do for my next cycle. Strengths: Almost always able to get in touch with someone on the phone, well trained sensitive/compassionate nursing staff, the 2nd doctor I saw was great, most of the secretaries are friendly and helpful, letting me schedule my IUI in advance to try and work around my work schedule
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
Twice my meds weren't called in to the correct pharmacy, the doctor didn't get back to me for 2 days when it was time sensitive, a nurse mis-labeled a sperm sample, have had to wait over an hour for 2 appointments, way too cold!
8
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
7
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
10
Age 31 - 32
Unexplained
Income $50K - $99K
1st of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
As a patient, I would recommend Dr. Nichols. I felt that he explained everything to us and what to expect in our consultation. We live far away from our clinic and he was able to make progress with us in just a few visits. I also had to have a procedure completed and I felt like he was very compassionate and caring when I was anxious and nervous. I look forward to working with him and his facility in the future.
The Preg Asheville team have absolutely been wonderful. I feel that I am a person who has a lot of questions and I always felt like they were answered promptly and completely. The team was so compassionate to me during my loss and I have no complaints...Anytime I have ever had any questions, I always, always receive an answer back that day. They even worked me in when I felt like I needed to be seen again. I don’t have any weaknesses to mention because they have been very helpful, compassionate and understanding of my needs.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
As a patient, I would recommend Dr. Nichols. I felt that he explained everything to us and what to expect in our consultation. We live far away from our clinic and he was able to make progress with us in just a few visits. I also had to have a procedure completed and I felt like he was very compassionate and caring when I was anxious and nervous. I look forward to working with him and his facility in the future.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Just be patient, not everything happens overnight but he will work with you to find a solution.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
I felt like he took the time to explain things to me and especially took the time to talk to me after a procedure that I had to have performed.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I was diagnosed with unexplained infertility in early November of 2021. We started letrozole 5mg and also a trigger shot in December. We did this for 2 months and then we upped my dosage of letrozole to 7.5mg with a trigger shot. I fell pregnant that cycle. Unfortunately, the baby’s heart stopped beating around 8 weeks and I was going to have a miscarriage. I was given several options on how to treat the miscarriage. I was never pushed into any treatment that I didn’t want to do. I chose to have a D&C. After the procedure, the doctor made time to talk with me about how everything went and next steps. He called me the next week with my D&C results and what our next steps were. Even though we lost our first pregnancy, I have hope to keep trying because of Dr Nichols and his nurses in Asheville.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Wynni and Hillary )
The Preg Asheville team have absolutely been wonderful. I feel that I am a person who has a lot of questions and I always felt like they were answered promptly and completely. The team was so compassionate to me during my loss and I have no complaints.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I honestly can only say strengths for this clinic. Anytime I have ever had any questions, I always, always receive an answer back that day. They even worked me in when I felt like I needed to be seen again. I don’t have any weaknesses to mention because they have been very helpful, compassionate and understanding of my needs.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
I have to pay my copay for a specialist when I see the doctor. That is $70 each visit. I also have to pay for my medication which is close to around $150 a month right now. I also paid for my D&C which was around $850
Describe John Nichols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/a
8
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
9
Age 31 - 32
1 IVF
Anovulation
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Operations
3rd of 3 Docs
25 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Payne understands that there is no black and white handbook when it comes to infertility care. He thoroughly explains the issues that are known, he explains his recommendations, and he gives you adequate time to make decisions without pressure...I am technically diagnosed with unexplained infertility. However, I have failed 2 out of 3 HSGs, so we are assuming my tubes are an issue as well... So instead of wasting efforts and resources on IUIs, we went straight for IVF
[our PREG nurse] was the most gentle nurse I've dealt with. She called to check on me each time after our chemical pregnancies, and I know she was just as heartbroken as we were...I will say the billing department is somewhat lacking. We've had several issues with billing to insurance when it is cheaper to pay out of pocket... but no one communicated that until it was already billed..
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne understands that there is no black and white handbook when it comes to infertility care. He thoroughly explains the issues that are known, he explains his recommendations, and he gives you adequate time to make decisions without pressure. It's easy to assume that when you go to a fertility specialist, they will be able to diagnose you during your first appointment, and "fix" you by the second. However, it is more of a journey than a one stop shop, and while it is a difficult journey for most of us, Dr. Payne is there with you every step of the way... answering questions and looking ahead to the next step of the journey.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Just trust the professional. He's been in his line of work for years, and he is willing to work with you and try new things to reach your pregnancy goals.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is thorough in his explanations. He doesn't try to make you feel stupid or rushed. He knows this is probably one of the hardest battles you will ever go through, so he listens and adapts his treatment options to the individual couples' needs.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I am technically diagnosed with unexplained infertility. However, I have failed 2 out of 3 HSGs, so we are assuming my tubes are an issue as well... So instead of wasting efforts and resources on IUIs, we went straight for IVF. Before coming to PREG, I was on an insane amount of Clomid Cycles (25ish)? Dr. Payne did away with that, proceeded with the IVF protocol. 1 Egg retrieval resulted in 5 embryos to blast. For our two transfers, we did Estrodiol and Progesterone. Sadly, the two transfers resulted in two chemical pregnancies and a great deal of heartbreak. However, we are getting ready for a myomectomy and a mock transfer to test the uterine lining.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Makayla Carver)
Makayla was the most gentle nurse I've dealt with. She called to check on me each time after our chemical pregnancies, and I know she was just as heartbroken as we were.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The healthcare side is second to none. They bring it everyday, and work together brilliantly to achieve baby goals. I will say the billing department is somewhat lacking. We've had several issues with billing to insurance when it is cheaper to pay out of pocket... but no one communicated that until it was already billed. I think if billing communicated a little bit better, it would make the clinic five stars.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I believe the HSG was $600ish. The IVF egg retrieval and first transfer was $12,000ish. And the following transfers were $3500ish. Labs are extra, initial ultrasound was extra, and semen analysis was extra, but I'm pretty sure all of those fell under the $500 mark, individually.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne strongly encouraged eSET.
9
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 30 - 31
Endometriosis
Male Factor
Tubal Blockage
Income $50K - $99K
Accountant
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tarnawa] never makes our appointments feel rushed or he needs to get to the next patient in his very busy schedule. Anytime I feel like I’m spiraling the second I meet with him about my concerns or confusion he immediately puts me at ease...He always put my mind at ease with his extensive knowledge. I would love to see him more in the treatments but at the same time he is always willing to jump on a call or schedule a meeting if necessary...
Their [nurses at Piedmont Reproductive Endocrinology Group] compassion in telling us devastating news and their joy in celebrating the wins along with us is everything! Also having a nurse say she’s praying for you is the most comforting thing I’ve ever experienced in a medical setting. They answer all of my 50 million questions with 0 frustrations while being short staffed and dealing with countless other patients...
How was your experience with Edward Tarnawa at Piedmont Reproductive Endocrinology Group?
He always put my mind at ease with his extensive knowledge. I would love to see him more in the treatments but at the same time he is always willing to jump on a call or schedule a meeting if necessary.
What's one piece of advice would you give a prospective patient of Edward Tarnawa at Piedmont Reproductive Endocrinology Group?
Don’t be afraid to ask a million questions and come prepared for your meetings so you get the best of your time.
During treatment, were you treated like a number or a human with Edward Tarnawa at Piedmont Reproductive Endocrinology Group?
He never makes our appointments feel rushed or he needs to get to the next patient in his very busy schedule. Anytime I feel like I’m spiraling the second I meet with him about my concerns or confusion he immediately puts me at ease.
Describe the protocols Edward Tarnawa used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I have endometriosis and one blocked Fallopian tube and my husband has low sperm count. Husband was put on clomid which we saw amazing results with that treatment for him. We were given a less than 5% chance of getting pregnant on our own and that IVF would be the best option for us. He didn’t think that IUI would work for us but was willing to give us 3 chances. After that he felt we would be throwing money away. (Loved the honesty!) We did our first IUI in October and resulted in a biochemical pregnancy. We were devastated. We had never seen a positive pregnancy test before and they short lived joy of that was really hard when we got our blood test results. Dr. Tarnawa and the nurses explained what that meant and why it can happen and gave us so much peace. We had to skip November’s cycle due to hormone levels taking awhile to come back to normal. We were scheduled to do another IUI in December and found out the day before Christmas that our IUI was cancelled due to my dominant follicle being on the side with the blocked tube. (Devastated was an understatement.) We did our second IUI in January and we were both on clomid and I had 1 trigger shot. We also did daily progesterone vaginal suppositories to help in case my lining was too thin and that could be a reason for a biochemical pregnancy. We found out 2 weeks later that it didn’t work. (4th month in a row of devastating news.) We met with Dr. Tarnawa in January and had the hard conversation of deciding to skip our 3rd IUI opportunity and moving to IVF. IVF increases our chances from 5% to 65%. I have a very high AMH which should give good results in follicle counts and eliminating the need to follow my bodies natural cycle and eliminating the use of the Fallopian tubes should give us the best results in having our own family!
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Katie and Krystal)
I don’t know how we could have survived the last 4 months without Katie and Krystal. Their compassion in telling us devastating news and their joy in celebrating the wins along with us is everything! Also having a nurse say she’s praying for you is the most comforting thing I’ve ever experienced in a medical setting. They answer all of my 50 million questions with 0 frustrations while being short staffed and dealing with countless other patients! Can not say enough good things about them!
Describe your experience with Piedmont Reproductive Endocrinology Group.
The strengths are the staff. They’ve become like extended family members. Always remembering what’s happening in our life outside of the treatment. I’d say a weakness is that they seem short staffed as we’ve gone on with the clinic and more couples are going to them now that they expanded into the area.
Describe the costs associated with your care under Edward Tarnawa at Piedmont Reproductive Endocrinology Group.
I believe we are at about $5,000 and it will being jumping to $20,000 in the next 2 months.
10
Doctor
Edward Tarnawa
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 35 - 36
10 Fertility Medications
Anovulation
PCOS
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. McCoy is always available to answer questions and concerns. He explains everything in detail and he leaves no page unturned. I know I am not just a number...reviewed the images from my HSG, multitude of ultrasound images, went over my history in detail.. then asked to evaluate things for himself because something wasn't adding up
I can not say how amazing the entire staff is at preg. From the second you walk in the door the greet you and know you by name. The nurses are absolutely amazing! They are knowledgeable and compassionate...Everyone I have had contact with in the office has been amazing - the phlebotomist, nurses, office staff, insurance coordinator, doctors, and everyone else that I forgot. They 100% care about you as a patient!
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy has always been up front and honest with us. When I began seeing him for treatment, I had been to a primary OB that wanted to skip looking into the "blockage" that she claimed to have found without any tests besides an HSG. I was distraught and scared. Dr. McCoy reviewed the images from my HSG, multitude of ultrasound images, went over my history in detail.. then asked to evaluate things for himself because something wasn't adding up. After his exam, he discovered I did not have a blocked tube, but I have what is called a unicornate uterus. Nothing that needed to be surgically corrected as it was something I was born with. He answered all of my questions right then and there about my diagnosis.
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
Don't waste time with primary ob's. I wasted over a year of time and got no where at all besides broken hearted month after miserable month. If you are worried about the cost, also don't, the office has many options to help you even if your insurance doesn't have benefits for fertility. It is reasonable with or without insurance.
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy is always available to answer questions and concerns. He explains everything in detail and he leaves no page unturned. I know I am not just a number to PREG.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Hillary and Winnie)
I can not say how amazing the entire staff is at preg. From the second you walk in the door the greet you and know you by name. The nurses are absolutely amazing! They are knowledgeable and compassionate. Hillary is the nurse I have seen most at the office for scans. She will tell me what she is seeing on the ultrasounds, explains the medications and how they work, as well as explained the self administered injection. Winnie I met my first time at preg for my consult. She talked to me while we waited on the doctor and made sure I knew what would happen at that appointment. She was informative and explained the medications that he prescribed and how/when to take them.
Describe your experience with Piedmont Reproductive Endocrinology Group.
If you have been waiting on seeking out a specialist for your fertility needs, stop! Make the call to PREG! I promise you will not be disappointed. Everyone I have had contact with in the office has been amazing - the phlebotomist, nurses, office staff, insurance coordinator, doctors, and everyone else that I forgot. They 100% care about you as a patient!
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
My consulting was no charge. Each appointment there after has varied depending on my insurance coverage, never more than $75
Describe Travis McCoy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/A
10
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Unsuccessful
NPS
8
NPS
10
Age 39 - 43
4 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Consultant
1st of 2 Docs
Donor Sperm
Neutral
Strongly Recommends
Unsuccessful
John Payne gave me a realistic assessment of my chances, and the space I need to weigh things out for myself, and although I have not yet attained the outcome I have hoped for, I have never felt anything but well cared for in his company...We tracked fertility cycles, Timed IUI treatments, and generally hoped for the best. Eventually we added Clomid to that routine..
The doctors [at PREG] are great, but the nurses are better still. They are funny, and communicative, and are wonderful about asking consent before touching or starting procedures...I honestly didn’t encounter any notable weakness is here… And the nursing staff and Dr. Payne are knowledgeable compassionate people. I suppose one of the thing of note is that the clinic is directly across from a lovely little field of wildflowers. I suspect that’s intentional. They were a wonderful comfort to me before and after all of my spring and summer treatments, and well into the fall.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I came in likely already too old to successfully carry a pregnancy. John Payne gave me a realistic assessment of my chances, and the space I need to weigh things out for myself, and although I have not yet attained the outcome I have hoped for, I have never felt anything but well cared for in his company. It should probably be noted that I am significantly overweight: his compassion and lack of judgment I’ve been very striking, and I very much appreciate both.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
It’s useful for him to know how you like being communicated with. When we first began he was quite, quite gentle until I specifically asked him to be as blunt as possible. Once I had, our conversation shifted pretty readily into something far more useful to me. I was impressed he was able to switch tactics so thoroughly, to meet me where I was Most comfortable.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He picked it up on my educational level, and treated me as Something of a peer. He was very observant of my demeanor, facial expressions, and remember details of past visits. When I told him I prefer my news given bluntly, he was willing and able to meet me there.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We tracked fertility cycles, Timed IUI treatments, and generally hoped for the best. Eventually we added Clomid to that routine. It didn’t work, which, while heartbreaking, makes complete sense because it was statistically unlikely in the first place. I was given other options, but was generally unable to afford them. Dr. Payne and his staff were incredibly compassionate and understanding about the role finances Had to play in my decision making, and we’re far better than I would’ve hoped in keeping me on track.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The doctors here are great, but the nurses are better still. They are funny, and communicative, and are wonderful about asking consent before touching or starting procedures.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I honestly didn’t encounter any notable weakness is here… And the nursing staff and Dr. Payne are knowledgeable compassionate people. I suppose one of the thing of note is that the clinic is directly across from a lovely little field of wildflowers. I suspect that’s intentional. They were a wonderful comfort to me before and after all of my spring and summer treatments, and well into the fall.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I honestly have no idea: purchasing sperm and the clinics various treatments generally cost about $3000 a cycle Out of pocket, but I believe most of the cost was billed to insurance.
8
Doctor
John Payne
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 39
Diminished Ovarian Reserve
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. McCoy is very personable. He speak to you with care and concern. My first visit he provided me with a plan and steps. I did not feel like a number and he really cares...The only negative I have its hard to get an appointment because he's very busy. I will never forget when he had to provide me with not so good news he was so apologetic but willing to do whatever he can to assist me.
The [PREG] clinic overall is very welcoming, friendly, proficient, and courteous. Fertility issues can be very hard but having a very supportive clinic as this makes the process a little easier. I really do not have anything negative to say about the clinic as a whole for me every visit was perfect...She [primary nurse] makes me feel very welcomed and talks to me with respect...
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy is an exceptional doctor. He is always very attentive, analytical, calm, cooperative, creative, energetic, ethical, friendly, gracious, humorous, investigative, knowledgeable, mature, nurturing, observant, compassionate, reassuring,skillful, trustworthy, and vigilant. The only negative I have its hard to get an appointment because he's very busy. I will never forget when he had to provide me with not so good news he was so apologetic but willing to do whatever he can to assist me.
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
When you visit Dr. McCoy know that your best interest comes first. Bring questions as they are welcomed. You will not be rush as he will spend as much time as needed.
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy is very personable. He speak to you with care and concern. My first visit he provided me with a plan and steps. I did not feel like a number and he really cares.
Describe the protocols Travis McCoy used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I am a new patient and my first visit he gave me lab work . My second visit we went over the next steps. At this time I have a procedure scheduled so do not have results at this time. I am very pleased with the pace he is moving as he is really trying to help me get results.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Dr. McCoy has one primary nurse and she is so sweet. She makes me feel very welcomed and talks to me with respect.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic overall is very welcoming, friendly, proficient, and courteous. Fertility issues can be very hard but having a very supportive clinic as this makes the process a little easier. I really do not have anything negative to say about the clinic as a whole for me every visit was perfect.
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
So far my insurance covered most of the cost. I have had to pay a fee each visit had to pay $60 deductible for a specialist fee. The cost for my pre op was $150. I will have more to pay as we approach the next steps.
10
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 25 - 26
1 IVF
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband and I came to Dr. McCoy originally for genetic reasons...did a recessive gene screening and found that my husband and I both carry a disease that our child could die from. Dr.McCoy right away called me and explained the results and explained what could be done to prevent passing this on to our children...amped up my protocol to get as many eggs as possible to increase our chances of getting a “normal” embryo...managed my care so well and followed my lab work so closely. I got 45 eggs retrieved! I appreciate Dr. McCoys honesty
I don’t even have words to describe how amazing and what a God send my nurse [at Piedmont Reproductive Endocrinology Group] has been through all of this...She responds to emails so quickly. She is almost always available over the phone...The clinic was always welcome at every office location. They were prompt with calling me back. They worked with me during the payment process because my insurance didn’t cover anything
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
My husband and I came to Dr. McCoy originally for genetic reasons. After meeting with him and my husband having a semen analysis we found out we could have potential issues due to my husbands sperm count. Dr. McCoy explained how we would over come those issues and eased my anxieties right away. We then did a recessive gene screening and found that my husband and I both carry a disease that our child could die from. Dr.McCoy right away called me and explained the results and explained what could be done to prevent passing this on to our children. Due to having to screen for two genetic issues now Dr.McCoy did what was necessary and amped up my protocol to get as many eggs as possible to increase our chances of getting a “normal” embryo. Him and my awesome nurse managed my care so well and followed my lab work so closely. I got 45 eggs retrieved! I appreciate Dr. McCoys honesty about that fact that we may not get any embryos that work. His honesty meant a lot and helped me prepare for that scenario. Fortunately of the 13 embryos we got 4 are considered not at risk and are usable. Dr. McCoy knew my anxieties about waiting for test results so he called us personally at 7:30pm after hours to give us the results. That meant so much to us! Unfortunately my first transfer ended in a chemical pregnancy, but we are taking a break and hopeful for the next. Dr. McCoy immediately reached out to us to review the process and next possible options to explore why the pregnancy was lost. This gave me a lot of comfort and shows he truly cares about each individual case!
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
To trust the process and Dr. McCoy he knows what he is doing and is very thorough. He is very vigilant of every one of his patients and there individual case. He is very honest about outcomes and what to expect, but in a gentle manner.
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy was very honest with us from day one about what to expect and his plans for us. He always addressed us professionally and was willing to answer any questions we had. He always called me personally if there was any hiccups along the way.
Describe the protocols Travis McCoy used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
For my retrieval I took gonal f 250 units at night for 12 nights, 20 units Hcg, keflex, aspirin, and provera tablets. I can’t remember exactly how my doses changed throughout the 12 day stim process because they changed a lot. Dr. McCoy changed them a lot because my estrogen was high and he wanted to keep my out of OOHS but wanted to get as many eggs as possible. It was an intricate balance. I didn’t do the hcg trigger just the Lupron to keep me out of OOHS. I had 45 eggs retrieved, 20 fertilized, and 13 made it to day 5 to be biopsied and frozen. Of the 13, four can be used for transfer. For my first transfer I did estrogen pills up to 7mg daily and then the week of my transfer I did .75mg PIO shots daily. I also did steroid pills with keflex and aspirin. My transfer was seamless and so easy. I was pregnant then started cramping and ended up having a chemical pregnancy. We are now exploring the next steps and taking a mental and emotional break. This process is so stressful but having a great doctor and nurses helps a lot.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Mikayla Carver )
I don’t even have words to describe how amazing and what a God send my nurse has been through all of this. She truly is the most amazing person! She is so calming and easy to talk to. She responds to emails so quickly. She is almost always available over the phone. She is a great encourager! She goes above and beyond everyday and I am sure for every patient too! I joked with her and told her I wish she could just follow me to every doctor and be my nurse. She even was available during the weekend I started cramping so bad and was loosing my pregnancy. That meant the world to me. She also reached out and prayed for us through every hurdle!
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic was always welcome at every office location. They were prompt with calling me back. They worked with me during the payment process because my insurance didn’t cover anything. They prompt and careful precautions with all the patients during the CoViD 19 pandemic. The office was always neat and clean. And literally all employees were so nice and kind.
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
The cycle cost was around 20,000, the medications 4,000, and the genetic testing 11,000. My insurance did not cover anything so we had to pay out of pocket using practically all our savings. I need to have a uterine biopsy now but do not have the money readily because it will be our of pocket too.
Describe Travis McCoy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Due to my age and my presumed level of fertility one embryo was selected. Also I am 5,1” so carrying two babies might pose a greater risk for my health and delivering too early.
10
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
7
NPS
6
Age 32 - 34
2 IUI
1 IVF
Unexplained
European
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
[Protocols with Dr. John Nichols] I tried about 3 TICs, 3 IUIs (only went through with 2 due to where the follicles were), 1 IVF (no transfer - all embryos died before freezing), and a laparoscopic surgery to look at Fallopian tubes... I wish he had suggested blood testing for genetic anomalies earlier without my having to bring it up late in the process...Unfortunately he couldn’t explain why all my embryos “fell apart” and I’m not sure if it’s because he truly did not know or if he didn’t feel like he had the time to look into it further.
Some of them [nurses at PREG] were helpful and informative, especially during TIC and IUI attempts. The main nurse assigned for IVF (Lynne) could be nice at times but mostly I found her to lack compassion and felt like she talked down to me. She seemed to be annoyed with her job and got tired of repeating herself, forgetting or not caring that I was in a stressful switching and trying something (IVF) I had never experienced before.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr. Nichols (when he was around) explained things very clearly and plainly throughout the TIC, IUI, and IVF process. Unfortunately he couldn’t explain why all my embryos “fell apart” and I’m not sure if it’s because he truly did not know or if he didn’t feel like he had the time to look into it further. Or perhaps because I don’t have money he knew I couldn’t pay for more experimentation. He was wishy-washy about recommending a second try which is why I haven’t pursued anything else yet. I wish he had suggested blood testing for genetic anomalies earlier without my having to bring it up late in the process.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
He speaks plainly.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
For example, the day of egg retrieval it seemed as though they were herding a large number of women through the process like animals. There were probably 4-5 women in the same room at any time and they were herded in and out of the operating area. It felt very rushed and impersonal. I would have liked to have had more time to talk with the various people around about what was happening.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I tried about 3 TICs, 3 IUIs (only went through with 2 due to where the follicles were), 1 IVF (no transfer - all embryos died before freezing), and a laparoscopic surgery to look at Fallopian tubes which resulted in “everything looks fine and now you owe 4K that your insurance doesn’t cover too bad we couldn’t tell you that ahead of time”.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Some of them were helpful and informative, especially during TIC and IUI attempts. The main nurse assigned for IVF (Lynne) could be nice at times but mostly I found her to lack compassion and felt like she talked down to me. She seemed to be annoyed with her job and got tired of repeating herself, forgetting or not caring that I was in a stressful switching and trying something (IVF) I had never experienced before.
Describe your experience with Piedmont Reproductive Endocrinology Group.
They seem to run their schedule well. Most appointments were on time and lasted as expected. Weaknesses may be that a lot of the staff seemed annoyed or exhausted to be there which was challenging to deal with when I’m already facing depression about my infertility.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
Drugs for TIC were fairly inexpensive due to insurance. IUI procedures were about 500 each, out of pocket. IVF including drugs was about 27,000 out of pocket. Got some refunded due to failure. Laparoscopic procedure was over 30,000 with most covered by insurance but about 4000 out of pocket.
Describe John Nichols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
My doctor did not believe it was safe to transfer more than one embryo at a time and I believe he will not perform those procedures.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
Miscommunication about costs of procedures.
7
Doctor
John Nichols
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
6
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
6
NPS
7
Age 30 - 32
Male Factor
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
We are getting ready to start our first round of ivf with icsi. We have male factor infertility results from cancer treatment. ... We first met dr. Payne over a year ago and absolutely felt like ‘just a number’ in his practice. He seemed overly sure of himself and that he wasn’t interested in our particular situation. ... we decided to give it another shot and have had an entirely different experience with him. He seems more caring and has slowed down to explain everything I have a question about. Overall his demeanor and knowledge makes us feel confident that we are making the right decision in working with him.
On our first visit [at PREG] we were discouraged by a very long wait time with no explanation from the team (45 minutes past our appointment time). We have experienced 15-20 minute waits regularly for other appointments, which is challenging when I am leaving work to come there. ... The nurse that performed my ultrasound was very kind and made me feel entirely comfortable. She described everything she would be doing and really put me at ease.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
We first met dr. Payne over a year ago and absolutely felt like ‘just a number’ in his practice. He seemed overly sure of himself and that he wasn’t interested in our particular situation. PREG being the only close by clinic we decided to give it another shot and have had an entirely different experience with him. He seems more caring and has slowed down to explain everything I have a question about. Overall his demeanor and knowledge makes us feel confident that we are making the right decision in working with him.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t expect him to be warm and cuddly, but he seems to know what he is talking about.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is kind and takes time to answer questions about the ivf process. Unfortunately I have had problems receiving calls back from his office when I have questions about finances or the procedure.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We are getting ready to start our first round of ivf with icsi. We have male factor infertility results from cancer treatment. So far I have undergone testing to determine eligibility for Univfy, and been started on birth control to prepare for stims.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The nurse that performed my ultrasound was very kind and made me feel entirely comfortable. She described everything she would be doing and really put me at ease.
Describe your experience with Piedmont Reproductive Endocrinology Group.
On our first visit we were discouraged by a very long wait time with no explanation from the team (45 minutes past our appointment time). We have experienced 15-20 minute waits regularly for other appointments, which is challenging when I am leaving work to come there. There has also been a lot of problems getting a person on the phone when I call, or getting a call back. We have had a good experience with the financial team, but again have had challenges with call backs after leaving messages.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
18,500 for one round of ivf including unlimited embryo transfers from that round and their fee for embryo biopsy.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Our doctor has told us we will start with single embryo transfer.
6
Doctor
John Payne
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
3
Age 32 - 33
3 IUI
PCOS
Unexplained
Income $50K - $99K
5th of 5 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Nichols was nice at my consultation; however he did not spend a lot of time with me that day. Honestly he wanted to push IVF upfront since I had came from another doctor that did an iui already. It seemed he did not want me to try an iui. As stated before I only seem dr Nichols at my consultation as he primarily works out of the south Carolina office I was told and I went to the North Carolina office for my treatment. When the dosage of my fertility medication did not get results he didn't to my knowledge review and see if my dose needed to be increased to get better results.
The nurses [at PREG-Asheville] were wonderful, but it carried from nurse to nurse on the timing they would suggest for injections or when to preform the iui. It seemed sometimes they were doing treatments prematurely... Weakness would be re-evaluating treatment. I would suggest asking lots and lots of questions. And question things you do not understand. Ask why medication can't isn't being increased. Ask for kab work to be redone if needed.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr. Nichols was nice at my consultation; however he did not spend a lot of time with me that day. Honestly he wanted to push IVF upfront since I had came from another doctor that did an iui already. It seemed he did not want me to try an iui. As stated before I only seem dr Nichols at my consultation as he primarily works out of the south Carolina office I was told and I went to the North Carolina office for my treatment. When the dosage of my fertility medication did not get results he didn't to my knowledge review and see if my dose needed to be increased to get better results. I was actually told on the days of my injections by the nurses that sometimes my follicles were on the small side, but they would go ahead and do my injections and have me come back for the iui. When I recieved my initial load result call from the nurse the only thing they found was low thyroid and low vitamin D. However after vitamin D supplements were started Dr Nichols never retested. As well I have had thyroid issues for 20 years. It seems to me that low thyroid could be a contributing factor in my infertility but they did not seem concerned about it.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Ask a lot of questions and ask for treatment to be re-evaluated through out the process. I literally felt like I flushed my money down the toilet
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
During my treatment I only saw Dr Nochols 1 time and that was during my consultation visit. After that I seen nurses on the practice. The nurses were wonderful, but I felt like when my treatment wasn't progressing that I should have seen face to face again with the doctor. So it felt like to me that I was just another number to him.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
First 3 cycles were letrozole only 7.5 mg 3 more cycles letrozole 7.5 mg and injection shot Never once was it discussed to go up on the letrozole dose. Even though I was not getting pregnant
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The nurses were wonderful, but it carried from nurse to nurse on the timing they would suggest for injections or when to preform the iui. It seemed sometimes they were doing treatments prematurely
Describe your experience with Piedmont Reproductive Endocrinology Group.
Weakness would be re-evaluating treatment. I would suggest asking lots and lots of questions. And question things you do not understand. Ask why medication can't isn't being increased. Ask for kab work to be redone if needed.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
My total costs were a lot out of pocket. A good guess of my costs for my treatment there would be $6,000
2
Doctor
John Nichols
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 35 - 37
1 IVF
PCOS
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. McCoy talked to us, in the beginning, about how everything works and he didn't sugar coat anything. He gave us the information about how successful this process is and at the same time seemed exited for the outcome it could bring. He was very respectful and was always there to answer questions.... Dr. McCoy recommended single embry transfer, but gave us the option to do multiple (two) embryo transfer.... The first one was a fresh embryo transfer and the other 3 were frozen embryo transfers.
The clinic [PREG] was always there to help and answer questions. They always returned my calls if I had to leave a message. If one person was not there, another would pick up my messages and always call back over a concern. My prescriptions were always called in on time. I'm a worrier and they would always calm my fears....Debra was a very kind and compassionate nurse. She was comforting during the hard times (miscarriage, negative pregancy test). She wanted for us to keep her updated on the current pregnancy. She really cares.
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy talked to us, in the beginning, about how everything works and he didn't sugar coat anything. He gave us the information about how successful this process is and at the same time seemed exited for the outcome it could bring. He was very respectful and was always there to answer questions.
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
It can be a long journey, but it's well worth it. Don't give up hope and trust the doctors at PREG. They care and know what they are doing.
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
It has been a long journey for us trying to have a child. Dr. McCoy and his team were there for us every step of the way. We have been through 4 cycles trying to get pregnant and then have a successful pregnancy. It has been a long road, but we would recommend Dr. McCoy and his team to anyone. The team were just as excited as we were each time a pregnancy occurred and wanted to check up on us with currently being pregnant. They have all treated us with great respect and they have felt the pain of this journey as well as the excitement.
Describe the protocols Travis McCoy used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I had to take a course of injections and oral medications to get ready for egg retrieval. We did the egg retrieval along with creating the embryos. We did 4 cycles total. The first one was a fresh embryo transfer and the other 3 were frozen embryo transfers. We tried one single transfer the first two times and then the other two times were two embryos. They did testing to check for different things after the first miscarriage.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Debra)
Debra was a very kind and compassionate nurse. She was comforting during the hard times (miscarriage, negative pregancy test). She wanted for us to keep her updated on the current pregnancy. She really cares.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic was always there to help and answer questions. They always returned my calls if I had to leave a message. If one person was not there, another would pick up my messages and always call back over a concern. My prescriptions were always called in on time. I'm a worrier and they would always calm my fears.
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
For the initial IVF procedure it was between 12,000 and 15,000. The frozen embryo transfers it was between 3,500 and 4,000.
Describe Travis McCoy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. McCoy recommended single embry transfer, but gave us the option to do multiple (two) embryo transfer.
10
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
10
Age 33 - 34
Diminished Ovarian Reserve
European
Income $50K - $99K
2nd of 2 Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Nichols is very good at relating your individual condition with statics. He has a neutral way of communicating and helping one understand their condition what could take place after treatment begins....Be prepared for no nonsense and no sugar coated communication. Dr. Nichols will guide you through everything, but you have to be willing to let him do so....Dr. Nichols can be blunt at times, but you know he is only trying to convey all of the possible outcomes-- the good, the bad and the ugly.
The clinic [Piedmont Reproductive Endocrinology Group] as a whole is 100% spot on. Every employee is very friendly and prepared for you when you come in. I always follow up to make sure that things have been followed through with, i.e. payments documented, appts scheduled, etc., but I really feel they don't need any checking up on!... Each and every person that we have come in contact with from the front desk staff to Dr. Nichols himself have been wonderful! It's a warm and inviting atmosphere, and that is so very important when you are going through somethings so emotionally and physically involved.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr. Nichols can be blunt at times, but you know he is only trying to convey all of the possible outcomes-- the good, the bad and the ugly. We all know that IVF has all of the above!! At one time, Dr. Nichols was especially compassionate when I broke down while talking about having to ask another woman to carry my child. I always look forward to my visits because I feel I am being treated and cared for by a very knowledgeable doctor.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Be prepared for no nonsense and no sugar coated communication. Dr. Nichols will guide you through everything, but you have to be willing to let him do so.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr. Nichols is very good at relating your individual condition with statics. He has a neutral way of communicating and helping one understand their condition what could take place after treatment begins. He is stern but caring, and you know when you leave that he knew exactly which patient he was working with and has a plan for you as an individual/couple.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I will be taking birth control to start followed by Menopur and Lupron. I have not actually started the meds yet so I feel I cannot give much insight on this at this time.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Kelsey Forbes)
The staff at PREG are amazing!! That may sound cliche, but the first RE's office we visited could not hold a candle to them! We love going to our appointments because they are prepared for us. They have our files out ready and waiting for when we walk in the door! Each and every person that we have come in contact with from the front desk staff to Dr. Nichols himself have been wonderful! It's a warm and inviting atmosphere, and that is so very important when you are going through somethings so emotionally and physically involved.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic as a whole is 100% spot on. Every employee is very friendly and prepared for you when you come in. I always follow up to make sure that things have been followed through with, i.e. payments documented, appts scheduled, etc., but I really feel they don't need any checking up on! They're really great!
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
We are using the Simply IVF method, and I know the promotional rate that we were given is no longer available, but it is still just have the cost of traditional IVF-- between 5,000 and 6,000. Of course, we will have to use our gestational carrier for the transfer, and this will be an additional $8000 plus her medications.
Describe John Nichols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
This office does allow you to chose whether you want to implant one or two embryos-- not more than two, but they do recommend only transferring one.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
We were given an initial cost sheet, and then at a future visit, after the new year, we were given a new one due to some changes that had taken place, but we had already been assured that we could keep the original cost provided so I had to scan back in the original cost sheet to the financial coordinator so that it would be correct in our file before I made the payment. That is the only negative thing that has occurred, and I believe that was only due to changes in staff and pricing for the new year that cause a little bit of confusion when things carried over from 2017 to 2018.
9
Doctor
John Nichols
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
Anovulation
Endometriosis
Male Factor
PCOS
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr McCoy is a very intelligent man, but doesn't treat you like you're just some number to him. He is caring and compassionate. He takes time to listen to you and your concerns. You definitely do not feel rushed to get out of his office. He answers all questions and gives you hope to your situation. He's a very busy provider and his schedule proves that, but you don't get that sense of rush when you are in front of him. He is also a top notch surgeon who gave me hope when several other providers only had bad news. I had to go into surgery to fix one issue, but he made sure to check other things out in there to prevent having to go back in later.
MiKayla [a nurse at PREG- Asheville] is so sweet. I typically communicate with her through emails. She never seems like I'm a bother. She is always helpful.... Clomid and Letrozole to treat my anovulation. Then we discovered that my husband probably hadale infertility. That was analyized and he was give the same medications. We have been through 2 IUIs that were unsuccessful.
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr McCoy is a very intelligent man, but doesn't treat you like you're just some number to him. He is caring and compassionate. He takes time to listen to you and your concerns. You definitely do not feel rushed to get out of his office. He answers all questions and gives you hope to your situation. He's a very busy provider and his schedule proves that, but you don't get that sense of rush when you are in front of him. He is also a top notch surgeon who gave me hope when several other providers only had bad news. I had to go into surgery to fix one issue, but he made sure to check other things out in there to prevent having to go back in later.
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
He is very busy, so be patient. He is worth the wait.
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Whether I or my husband were seeing Dr McCoy that day, he acted as if we had just talked to him the day before. He was always friendly, positive, and knowledgeable. He is very smart, but easy to talk to. Very personable and listens.
Describe the protocols Travis McCoy used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Clomid and Letrozole to treat my anovulation. Then we discovered that my husband probably hadale infertility. That was analyized and he was give the same medications. We have been through 2 IUIs that were unsuccessful. Taking a break at this time due to finances.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: MiKayla)
MiKayla is so sweet. I typically communicate with her through emails. She never seems like I'm a bother. She is always helpful.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I enjoy PREG. Unfortunately they don't take parents from self pay patients, so that's made us have to take a break with treatments, but that's the only negative I have to say about PREG. They are always nice and helpful on the phone. Wait times are super fast from the lobby. Office is always clean and quiet. I've been to Asheville, Spartanburg, and Greenville offices.
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
While I had insurance, I didn't have to pay anything other than copay. Once we lost insurance, we had to pay $475 up front for both IUI procedures.
10
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Tubal Blockage
European
Native American
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Nichols was straightforward with us, gave us the facts and our options, and the likelihood of those options working. He never made us feel rushed during our appointments and explained everything thoroughly. We felt very lucky to have had him as our doctor. ... . Once it was time to decide on a course of action, he clearly laid out our different options and the success rates of each of those options.
Kelsey was amazing. She’s the kind of nurse I always wish to have. She answered all of our questions, never left us waiting during our appointmentments, and was always super friendly. ... The [PREG] clinic in Asheville was small, though I think they moved locations since we last went. It was always clean and the staff friendly. We never had to wait long for our appointments and any questions we thought of after leaving were answered promptly by phone or email.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr Nichols explained the results of all of our testing thoroughly and in ways we could clearly understand. Once it was time to decide on a course of action, he clearly laid out our different options and the success rates of each of those options. When our first embryo transfer failed he gave us a few options moving forward and didn’t push us to go a specific way, he just laid out the options and left it up to us to decide. Our second transfer was successful and we now have a beautiful baby boy.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Ask a lot of questions and trust in his medical expertise.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr Nichols was straightforward with us, gave us the facts and our options, and the likelihood of those options working. He never made us feel rushed during our appointments and explained everything thoroughly. We felt very lucky to have had him as our doctor.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We didn’t do a fresh transfer because we wanted to do genetic testing on our embryos. After testing we were left with 7 frozen embryos. Our first cycle I was on 7 estrogen pills a day, 6 oral and 1 vaginal, and .5cc of PIO. That cycle failed even though my lining and hormone levels were all excellent. The second FET cycle we did Dr Nichols advised us to do a scraping of the uterine lining to promote new cell growth so we did that. My progesterone was a little low so in addition to the 7 estrogen pills a day, he upped my PIO dosage to 1cc and I was also on a progesterone suppository. That cycle resulted in a live birth.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Kelsey Forbes)
Kelsey was amazing. She’s the kind of nurse I always wish to have. She answered all of our questions, never left us waiting during our appointmentments, and was always super friendly.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic in Asheville was small, though I think they moved locations since we last went. It was always clean and the staff friendly. We never had to wait long for our appointments and any questions we thought of after leaving were answered promptly by phone or email.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
Egg retrieval through the first pregnancy test was around $15,000. The second FET was $3000 not including the cost of medications. We paid for everything out of pocket.
Describe John Nichols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr Nichols advised us to transfer one embryo at a time. My only issue was tubal blockage so he seemed pretty confident that we wouldn’t have any issues getting pregnant by FET. He advised that transferring multiple embryos could result in a multiple birth which is higher risk. We opted to only do a single embryo for each transfer because of his advice.
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 34 - 35
6 Fertility Medications
Endometriosis
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Travis McCoy] always takes time with me to explain things well and help me weigh my options !... He discovered something in my uterus and a hysteroscopy was performed in October to remove it. He also did blood work that very day to diagnose me with low ovarian function and Antiphospholipid syndrome which is a blood clotting disorder...After experiencing a fee more negatives he had my husband's sample tested. After it was discovered my husband was fine- he is advising me to have a consultation on IVF due to suspicion that I may have low egg quality due to my miscarriage history and the fact that while the medicine produces multiple follicles -i have still be unable to get pregnant. I still owe all the diagnosis that I have received to him.
This clinic [Piedmont Reproductive Endocrinology Group] is great about doing contests and offering discounts. The staff is always nice and knowledgeable... The best thing is that when I have an appointment I pay my co pay and that covers whatever my doctor does that visit whether it is an ultrasound or bloodwork. There are no extra fees and I like that . The office is great about doing discounts too...I honestly haven't seen any weaknesses [with the nurses] .They are kind , understanding , they always return my calls and stay on the phone with me until I understand fully.
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
My doctor has been forthcoming with me about everything I am up against and has dotted every "I" and crossed every "t." So far I have had surgery under him, he has diagnosed me with several issues that allow him to know how to treat me, and he has explained very well my next steps that are leading me toward IVF.
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
He is a wonderful doctor!
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
He always takes time with me to explain things well and help me weigh my options !
Describe the protocols Travis McCoy used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Upon my first appointment in September of 2016, after having had a second miscarriage (and my regular OB didn't even check to make sure everything was cleared)...After just fifteen min of talking to me he knew something wasn't right and did a vaginal ultrasound that very day. He discovered something in my uterus and a hysteroscopy was performed in October to remove it. He also did blood work that very day to diagnose me with low ovarian function and Antiphospholipid syndrome which is a blood clotting disorder. Once I was cleared from my hysteroscopy...I started letrozol rounds in November . I did produce follicles ....But in January after two negative rounds he added injections of Ovedrel to my regimin. After experiencing a fee more negatives he had my husband's sample tested. After it was discovered my husband was fine- he is advising me to have a consultation on IVF due to suspicion that I may have low egg quality due to my miscarriage history and the fact that while the medicine produces multiple follicles -i have still be unable to get pregnant. I still owe all the diagnosis that I have received to him. My regular OB told me I was fine and that I would have to go through another miscarriage before they would even test me via bloodwork ! I am glad I know what I am up against now !!
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
I honestly haven't seen any weaknesses .They are kind , understanding , they always return my calls and stay on the phone with me until I understand fully.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is great about doing contests and offering discounts. The staff is always nice and knowledgeable.
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
I don't want to list costs ....But in my state infertility treatments (ivf, etc) are not covered by insurance. The best thing is that when I have an appointment I pay my co pay and that covers whatever my doctor does that visit whether it is an ultrasound or bloodwork. There are no extra fees and I like that . The office is great about doing discounts too
10
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
10
Age 32
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $50K - $99K
Teacher
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Unfortunately, our first and only round of IVF did not result in a child. However, Dr. Payne sat down with my husband and I in his office and was kind about the results. He had created a plan to help us on another IVF trial if we could financially afford it...I just feel he should check in with his failed IVF patients and/or work with them on another attempt instead of needing 90-100% of the price again...doubled one of my shots I was giving myself (the refrigerated one) because something wasn't responding correctly. I have Celiac Disease and didn't find out until I was 29 years old. I have read that it can cause infertility so I don't know if I just can't have children. I also know not many eggs were retrieved and only one was viable enough to try. I have two stepsons and would love to have one of my own but know that may not be an option any more as I'm 35 now.
The nurse and nursing staff [at PREG] were very capable and kind. They also showed love and compassion when the IVF failed and could tell it was hard for them also...I think this clinic is great and strives to do the very best for each patient. They do not want to fail but unfortunately need more than one attempt sometimes at success. I want a new patient to be ready to need more than one try if you can financially afford it. Otherwise, do everything possible to take every precaution to give the one shot you have, the best shot it can.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
When Dr. Payne sat my husband and I down in his office to explain to us why he felt our IVF had failed, he was very compassionate. I felt that he was almost as upset and brokenhearted as we were. The moment still brings tears to my eyes and it's been four years. I unfortunately feel that there wasn't enough done by him or his staff afterwards to help us. I am a teacher and my husband is a factory worker. We couldn't afford another IVF cycle and there were no attempts made at working with us to accomplish this, knowing he had a plan to try again. I also experienced extreme depression from the failed IVF. This is probably common and it should become practice to give some suggestions on what to do. Maybe pamphlets or a list of doctors/counselors in the area a husband/wife/couple could talk to who are experienced with child loss/infertility. I just feel he should check in with his failed IVF patients and/or work with them on another attempt instead of needing 90-100% of the price again.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
He's a great doctor you can trust so just do your part: take every precaution and know that this may be your only shot!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Unfortunately, our first and only round of IVF did not result in a child. However, Dr. Payne sat down with my husband and I in his office and was kind about the results. He had created a plan to help us on another IVF trial if we could financially afford it. I can't give him the highest score because he didn't work with us on how to help us afford another round of IVF.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
From what I can remember from four years ago, Dr. Payne doubled one of my shots I was giving myself (the refrigerated one) because something wasn't responding correctly. I have Celiac Disease and didn't find out until I was 29 years old. I have read that it can cause infertility so I don't know if I just can't have children. I also know not many eggs were retrieved and only one was viable enough to try. I have two stepsons and would love to have one of my own but know that may not be an option any more as I'm 35 now.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Lindsay)
The nurse and nursing staff were very capable and kind. They also showed love and compassion when the IVF failed and could tell it was hard for them also.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I think this clinic is great and strives to do the very best for each patient. They do not want to fail but unfortunately need more than one attempt sometimes at success. I want a new patient to be ready to need more than one try if you can financially afford it. Otherwise, do everything possible to take every precaution to give the one shot you have, the best shot it can.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Unfortunately, my IVF procedure was four years ago and I can't remember specifics. However I do remember needing to have about $1500 in cash to pay for medications/shots (especially for the extra doses ordered).
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne's next plan is to have my husband's sperm retrieval and my egg retrieval on the same day. The first time my husband's sperm had been frozen and he feels that we will have more success with a fresh transfer. My husband and I believe in Dr. Payne and his plan.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
I only remember one time getting really close to not having my shots delivered on time. These were extra doses (of the refrigerated one) the doctor wanted me to start since I wasn't responding as quickly as they wanted me to. The extra doses did work. I just remember getting the prescriptions last minute but can't remember the exact reasons around why.
10
Doctor
John Payne
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 34
Male Factor
European
Native American
Income $50K - $99K
2nd of 3 Docs
2 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Nichols is very compassionate and caring. He explains everything in detail gives us our options and also his honest opinion which helps with decision making. Any questions we have he is more than happy to answer. He goes over next steps very clearly so we know what to expect.... Dr Nichols is very compassionate and caring. He answered all my questions and was very knowledgeable.
The Drs and nurses are very friendly and helpful every time we are there [at Piedmont Reproductive Endo Group-Asheville]. They are always ready to greet us when we walk in the office. The clinic is very clean and inviting. The pictures they having hanging on the walls give you hope and the atmosphere is always pleasant... The nursing staff has been wonderful. They are very nice Everytime I call to ask a simple question. When we are at the clinic they are always right there willing to help or answer any questions we may have. They are always smiling and happy to see their patients.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr Nichols is very compassionate and caring. He explains everything in detail gives us our options and also his honest opinion which helps with decision making. Any questions we have he is more than happy to answer. He goes over next steps very clearly so we know what to expect.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
To make sure you make a list of all the questions you have and feel free to ask him anything. He is very knowledgeable and explains things very well.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr Nichols is very compassionate and caring. He answered all my questions and was very knowledgeable.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The nursing staff has been wonderful. They are very nice Everytime I call to ask a simple question. When we are at the clinic they are always right there willing to help or answer any questions we may have. They are always smiling and happy to see their patients.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The Drs and nurses are very friendly and helpful every time we are there. They are always ready to greet us when we walk in the office. The clinic is very clean and inviting. The pictures they having hanging on the walls give you hope and the atmosphere is always pleasant.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
I have just started seeing Dr Nichols and just recently went over cost for the procedure we are looking at doing. He gave us a detailed list of information about pricing and nutse was able to sit down and talk to us in more depth about the financial part.
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
9
NPS
9
Age 23 - 24
1 IUI
PCOS
Recurrent Pregnancy Loss
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Nichols] is very kind and to the point and that’s what I Love about him. Always answers all my questions and is willing to help in any way. A great doctor very caring. He sat me down after my first set of labs and went through and explained each one and what they meant, trying to give me some answers as to all of my losses. I would recommend him highly to anyone struggling with infertility... He started me on femara to induce ovulation,because I had been on clomid for way to long.
Strengths: very kind offices and compassionate and very tentative. Weakness: I really don’t have any complaints honestly, it would be nice to see the doctor more often but not always necessary. I think this [PREG] is a great clinic and would refer anyone... [Nursing Staff] They are all so very kind and compassionate. They always call back promptly after leaving messages answers every question in detail, always explain procedures and results
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
He is very kind and to the point and that’s what I Love about him. Always answers all my questions and is willing to help in any way. A great doctor very caring. He sat me down after my first set of labs and went through and explained each one and what they meant, trying to give me some answers as to all of my losses. I would recommend him highly to anyone struggling with infertility
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
To listen to his advice and try to do everything he says
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
He is always very kind and understanding, explains everything in detail and answers all my questions.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
He started me on femara to induce ovulation,because I had been on clomid for way to long. Then I come in for a follicle scab on day 11, based on that I will do an hcg trigger shot, then 3 days post ovulation I will start progesterone suppositories to help try and prevent miscarriage. I also am on daily aspirin and metformin due to pcos and pregnancy loss.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
They are all so very kind and compassionate. They always call back promptly after leaving messages answers every question in detail, always explain procedures and results
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths: very kind offices and compassionate and very tentative. Weakness: I really don’t have any complaints honestly, it would be nice to see the doctor more often but not always necessary. I think this is a great clinic and would refer anyone
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
Iui:475$ Hcg shot 80$ Ultrasound copay:50$
9
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 28 - 29
1 IUI
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Nichols] presented information in a nice but professional way. He reviewed results with us so we could understand them. He also presented us with different treatment options and the pros and cons of each. He also would ask us at each visit if we had any questions regarding our care...We tried using letrozole with IUI for our first cycle which was not successful. We then tried letrozole only and did become pregnant but miscarried at 7.5 weeks. Currently, we are taking things slowly.
IUI was $695.00 [at PREG]. Trigger injection was $100.00. Letrozole was $4.00 per cycle...They are receptive and typically you will receive a call back in a timely manner. They also present you with financial information at your first visit which is very helpful. My only critique is that I called to learn the results of my HCG test and was told by one staff member that I would likely miscarry or have an ectopic pregnancy. Another staff member told me that this was a possibility but everything may be fine.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
He presented information in a nice but professional way. He reviewed results with us so we could understand them. He also presented us with different treatment options and the pros and cons of each. He also would ask us at each visit if we had any questions regarding our care.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Ask questions if you don't understand something.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
He took the time to discuss our diagnosis and possible options for treatment.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We tried using letrozole with IUI for our first cycle which was not successful. We then tried letrozole only and did become pregnant but miscarried at 7.5 weeks. Currently, we are taking things slowly.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Mikayla)
Mikayla was very helpful through the process. I felt like I could ask her anything if I didn't know the answer.
Describe your experience with Piedmont Reproductive Endocrinology Group.
They are receptive and typically you will receive a call back in a timely manner. They also present you with financial information at your first visit which is very helpful. My only critique is that I called to learn the results of my HCG test and was told by one staff member that I would likely miscarry or have an ectopic pregnancy. Another staff member told me that this was a possibility but everything may be fine.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
IUI was $695.00. Trigger injection was $100.00. Letrozole was $4.00 per cycle.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Provided conflicting information
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
I was given two different responses regarding my test results as discussed previously.
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 24 - 25
1 IUI
Unexplained
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Nichols] is a Compassionate, caring, and understanding doctor. He always gave us all our options and what he thought would be best for our situation. He had a great bedside manner. He took the time to explain things when we had questions or didn’t understand something. He was encouraging during the process of our treatmen.... Suggested to attempt iui, after the second failed attempted he suggested ivf but gave the option to try iui one more time.
Great clinic. Small but easy to find. When calling the clinic always easy to speak with someone. Always clean. Did a great job at providing privacy. At each appointment theWaiting time was appropriate.... The nurses at Preg were great communicators. They were caring and compassionate. Always did a great job explaining medications and procedures. Performed their task in a timely manner.... Each iui was 400 dollars, not counting the medications, between medications and the ivf treatment it was about 20,000 to 25,000 dollars.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
He is a Compassionate, caring, and understanding doctor. He always gave us all our options and what he thought would be best for our situation. He had a great bedside manner. He took the time to explain things when we had questions or didn’t understand something. He was encouraging during the process of our treatmen.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
A great fertility doctor, very educated in fertility treatments
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
The doctors at Preg always went out of their way to listen to you, give advice, provide excellent care, and take the time for each of their patients. It always felt like a family when being cared for at Preg
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Suggested to attempt iui, after the second failed attempted he suggested ivf but gave the option to try iui one more time.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Kelsey)
The nurses at Preg were great communicators. They were caring and compassionate. Always did a great job explaining medications and procedures. Performed their task in a timely manner.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Great clinic. Small but easy to find. When calling the clinic always easy to speak with someone. Always clean. Did a great job at providing privacy. At each appointment theWaiting time was appropriate.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
While doing fertility treatment insurance did not cover the treatments. Each iui was 400 dollars, not counting the medications, between medications and the ivf treatment it was about 20,000 to 25,000 dollars. We spent the extra money to get the embryos tested and we are glad we did considering we only had one perfect little miracle out of 4 good embryos.
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
10
NPS
10
Age 26
3 Fertility Medications
PCOS
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Nichols is brilliant at what he does. He is on the "blunt" side of explanations, but he is thorough and makes sure there is complete understanding. He is a busy man, but he does take time to get to know you specifically in order to best treat you.... For all three cycles we used Femara 7.5mg along with Gonal-F injections and HCG trigger shots. I unfortunately did not ovulate on any of the cycles, even when we upped dosages on the injections.
The nursing staff [at Piedmont Reproductive Endocrinology Group] are wonderful! They are so compassionate and patient. They are also very knowledgeable and can explain rationale over again if need be.... The clinic in Asheville is smaller, but nice! They are unable to do some procedures at this clinic and therefore offer those procedures in either the hospital near by (which is way more expensive) or in their Greenville/Spartanburg office which is a little drive away. Also, Dr. Nichols travels between the offices and is currently only at the Asheville clinic on Wednesdays.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr. Nichols is brilliant at what he does. He is on the "blunt" side of explanations, but he is thorough and makes sure there is complete understanding. He is a busy man, but he does take time to get to know you specifically in order to best treat you.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Know yourself! Have a full history ready when you go for your first appointment. And also to be ready for some hard truths at times, but know that they are necessary!
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
He was very personal and professional at the same time. He never made me feel like my specific issues didn't matter or were "just a number".
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
For all three cycles we used Femara 7.5mg along with Gonal-F injections and HCG trigger shots. I unfortunately did not ovulate on any of the cycles, even when we upped dosages on the injections.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The nursing staff are wonderful! They are so compassionate and patient. They are also very knowledgeable and can explain rationale over again if need be.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic in Asheville is smaller, but nice! They are unable to do some procedures at this clinic and therefore offer those procedures in either the hospital near by (which is way more expensive) or in their Greenville/Spartanburg office which is a little drive away. Also, Dr. Nichols travels between the offices and is currently only at the Asheville clinic on Wednesdays.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
Unfortunately my insurance did not cover any costs at PREG, however my husbands insurance covered some of the appointments/treatments/ultrasounds. Otherwise, we would have paid $400+ a visit.
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
10
NPS
5
Age 27 - 31
Diminished Ovarian Reserve
Male Factor
European
Native American
Income $50K - $99K
2nd of 2 Docs
6 IUI With Other Docs
IVF With Other Docs
Embryo Freezing With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
My wife and I only saw John [Dr. Nichols] once during our treatments but when we did see him he was very straightforward and gave us all of the information that we needed. I felt confident after speaking with him and knew what all of the next steps and expectations where....The communication between the front desk, finance coordination and nurse [PREG] where lacking most of the time. When it came to knowing what we owed when we owed it there were often surprises
The clinic [PREG] was very compassionate and was always willing to help. The most stressful part of the process is finances and that’s where their weakness lies. The lack of communication makes it hard to know cost up front and we have had a lot of $500-$1000 surprises.... There was one cycle where they did not call in my birth control for two days. We had to keep calling them and the pharmacy to figure out what was going on.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
My wife and I only saw John once during our treatments but when we did see him he was very straightforward and gave us all of the information that we needed. I felt confident after speaking with him and knew what all of the next steps and expectations where.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Victoria Bishop and McKayla )
The communication between the front desk, finance coordination and nurse where lacking most of the time. When it came to knowing what we owed when we owed it there were often surprises because someone did not communicate all of the important information of what they would be doing during the appointments for effect pricing.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic was very compassionate and was always willing to help. The most stressful part of the process is finances and that’s where their weakness lies. The lack of communication makes it hard to know cost up front and we have had a lot of $500-$1000 surprises. If we did not have a back up budget I don’t know that we would have been able to keep up.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
Total is somewhere around $33,000 overall
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
There was one cycle where they did not call in my birth control for two days. We had to keep calling them and the pharmacy to figure out what was going on. One of the cycles something was not scheduled correctly and we had to skip an iui treatment.
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 33 - 34
Male Factor
PCOS
Tubal Blockage
European
Income $100K - $199K
Teacher
3rd of 3 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. McCoy was really holistic in his care of my husband and I, each having our own factors contributing to infertility. He incorporated our preferences and timeline into his treatment plan. I felt like he listened to me and always fully explained things. ... I always felt like I got all of the information I needed and left feeling confident with the questions answered.
I like having several different locations [PREG]. We are out-of-state, and the clinic has been willing to be flexible and work with us as much as possible to keep travel down. ... From a cost standpoint, seems about average for out-of-pocket expenses. ... IVF with ICSI was quoted at $12,500, plus ~$5-7K for medications ... All of my interactions with nursing staff have been positive.
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy was really holistic in his care of my husband and I, each having our own factors contributing to infertility. He incorporated our preferences and timeline into his treatment plan. I felt like he listened to me and always fully explained things.
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
Come with questions and be prepared for Dr. McCoy to be very upfront with you.
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr. McCoy told us what we needed to know and laid out options. I always felt like I got all of the information I needed and left feeling confident with the questions answered. Dr. McCoy also listened to our concerns and wishes and incorporated that into his plans and timeline.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
All of my interactions with nursing staff have been positive.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I like having several different locations. We are out-of-state, and the clinic has been willing to be flexible and work with us as much as possible to keep travel down. Their success rates for procedures is high and they really take a caring approach. From a cost standpoint, seems about average for out-of-pocket expenses.
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
IVF with ICSI was quoted at $12,500, plus ~$5-7K for medications
9
Doctor
Travis McCoy
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 37 - 38
1 IVF
1 Egg Freezing (cancer)
Cancer
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs (cancer)
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. John Nichols] is honest and does not blow smoke. While he is a bit cut and dried at times with explanation, I feel as though he is thorough, competent and honest...Don’t expect a ton of hand holding, expect professional and honest answers...personalized and very kind. Even for an ivf patient I have a special history due to cancer at 35 and he has been very cognizant of and sensitive to the special challenges
Office staff [at Piedmont Reproductive Endocrinology Group] is terrific, couple of times we have had to call for reminders of what is next step. Very compassionate. It is very nice too that they know who you are on arrival, after initial visit. Makes the whole experience feel like you have friends rooting for your success...The nursing staff and nurse practitioner are all wonderful, as is the office staff
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
Covered in previous question related to special treatment re post cancer care. He is honest and does not blow smoke. While he is a bit cut and dried at times with explanation, I feel as though he is thorough, competent and honest
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Don’t expect a ton of hand holding, expect professional and honest answers
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
Dr Nichols has been honest, personalized and very kind. Even for an ivf patient I have a special history due to cancer at 35 and he has been very cognizant of and sensitive to the special challenges
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
The nursing staff and nurse practitioner are all wonderful, as is the office staff
Describe your experience with Piedmont Reproductive Endocrinology Group.
Office staff is terrific, couple of times we have had to call for reminders of what is next step. Very compassionate. It is very nice too that they know who you are on arrival, after initial visit. Makes the whole experience feel like you have friends rooting for your success
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
We have so far spent about 25k
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
After my chemical pregnancy when I went in for blood work to see if my Hcg was back to zero they didn’t call
10
Doctor
John Nichols
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5