Piedmont Reproductive Endocrinology Group

8 doctors work here

Rated 8.8
Strongly recommend: 76%Neutral: 13%Don't recommend: 11%8.8
76% strongly recommend
546 reviews
Operations
9.1
9.1
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9.2
9.2
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9.2
9.2
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
9.7
9.7
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.6
8.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
963
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 4 offices

Asheville
76 Peachtree Rd
Asheville, NC 28803
(828)-210-8284
Columbia
3 Medical Park Drive
Columbia, SC 29203
(803)-726-3600
Greenville
17 Caledon Ct.
Greenville, SC 29615
(864)-232-7734
Spartanburg
1330 Boiling Springs Rd.
Spartanburg, SC 29303
(864)-583-2669
Show 2 more

546 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 37
Fertility Medications
Diminished Ovarian Reserve
Unexplained
European
Native American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Payne is compassionate and knowledgeable. He takes time to answer questions and doesn’t rush me out the door like some doctors do. He was very detailed in describing the HSG procedure as we completed the process, while also helping me to remain calm. I appreciate that he doesn’t speak down to me but does display compassion and caring.... He explains medical diagnoses and procedures with compassion and hope.
Beautifully organized clinic [PREG]. I would note that as someone facing fertility struggles, the overload of baby pictures everywhere can be a bit overwhelming and even depressing. I am happy for the many families they help create, but wasn’t prepared for the overload when I came for my first appointment.... Initial consultation was around $250. HSG was around $500.... Very compassionate and knowledgeable nursing staff!! They gave me plenty of details while also being caring about the process, and helped me remain hopeful.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is compassionate and knowledgeable. He takes time to answer questions and doesn’t rush me out the door like some doctors do. He was very detailed in describing the HSG procedure as we completed the process, while also helping me to remain calm. I appreciate that he doesn’t speak down to me but does display compassion and caring.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be sure to follow up with instructions on appointment timing.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He explains medical diagnoses and procedures with compassion and hope.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
N/a
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Very compassionate and knowledgeable nursing staff!! They gave me plenty of details while also being caring about the process, and helped me remain hopeful.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Beautifully organized clinic. I would note that as someone facing fertility struggles, the overload of baby pictures everywhere can be a bit overwhelming and even depressing. I am happy for the many families they help create, but wasn’t prepared for the overload when I came for my first appointment.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Initial consultation was around $250. HSG was around $500. Unfortunately my insurance covers NOTHING related to fertility.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/a
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
Delay in getting blood test results-I had to call to request they be emailed.
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
8
8
Age 29
Fertility Medications
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
One thing we liked about Dr.Payne was he didn't beat around the bush. He was very straightforward with us.... We meet with Dr.Payne just a few months after we lost our son at 22 weeks.... Dr.Payne showed us nothing but kindness while we meet with him and explained our situation. It's a hard thing to lose a child and your ability to carry future children all in one day but hearing and finding out that we still have options via PREG make it a lot easier.
The staff [Piedmont Reproductive Endocrinology Group] is very quick to respond to client emails. Very welcoming on new clients and their situations. We were very pleased with how they handled our case. They answered any questions we had right away.... Be ready to hear the truth. One thing we liked about Dr.Payne was he didn't beat around the bush. He was very straightforward with us.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Like I stated before, Dr.Payne showed us nothing but kindness while we meet with him and explained our situation. It's a hard thing to lose a child and your ability to carry future children all in one day but hearing and finding out that we still have options via PREG make it a lot easier.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be ready to hear the truth. One thing we liked about Dr.Payne was he didn't beat around the bush. He was very straightforward with us.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
We meet with Dr.Payne just a few months after we lost our son at 22 weeks. We explained our situation as to how we lost him and the difficulties we faced after birth. We not only lost our son that day but we also lost the ability to carry a child of our own again. Dr.Payne was very sympathetic to our story and explained the steps we'd have to take to have a child of our own.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
N/A
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
All very nice and pleasant.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The staff is very quick to respond to client emails. Very welcoming on new clients and their situations. We were very pleased with how they handled our case. They answered any questions we had right away.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
n/a
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/A
8
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Consult
8
10
Age 46
2 Fertility Medications
Other
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Nichols] was very pleasant and not too clinical...It was just the consultation so far but he was informative but didn’t use too many clinical terms that we felt lost. He has a very calming disposition. He explained our options in great detail and was also very conscious about our out of pocket costs as we navigated through insurance. It was nice to be informed of our options rather than just having things scheduled
[Nurses at Piedmont Reproductive Endocrinology Group were] Extremely helpful and patient. They seemed to be a good team...So far costs have been fair and explained along the way. He slid out a list of possible procedures throughout, explained costs, and suggested which procedures were more immediate and which could wait until later in the process...The clinic is very clean, and extremely warm and inviting. It didn’t just look like a doctor’s office. There was never a very long wait. The staff are friendly and competent. They’re always willing to help answer your questions and make your options clear. They also try to help guide you through the costs of the procedures
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
It was just the consultation so far but he was informative but didn’t use too many clinical terms that we felt lost. He has a very calming disposition. He explained our options in great detail and was also very conscious about our out of pocket costs as we navigated through insurance. It was nice to be informed of our options rather than just having things scheduled
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
Make a list of any questions you have before the meeting
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
He was very pleasant and not too clinical
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Extremely helpful and patient. They seemed to be a good team
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is very clean, and extremely warm and inviting. It didn’t just look like a doctor’s office. There was never a very long wait. The staff are friendly and competent. They’re always willing to help answer your questions and make your options clear. They also try to help guide you through the costs of the procedures
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
So far costs have been fair and explained along the way. He slid out a list of possible procedures throughout, explained costs, and suggested which procedures were more immediate and which could wait until later in the process
8
Doctor
John Nichols
Humanity
Communication
Frequency Seen
Compassion
Explained risks
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
7
8
Age 24 - 25
1 IUI
PCOS
Other
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Mr. Payne was a great doctor and always did what he could but sometimes made me feel like i was too young even though i was married. Im 27 and still waiting to get through the next step which is ivf but i wouldnt wont to go any where else ... He always gave me options and always made me feel positive about the next steps ... I first had an hsg test which showed everything was fine, then timed intercourse with clomid, then iui with injections.
Everything is fine except not completely getting full understanding of the financial part. They [PREG] are always caring and helping with understanding the procedure's that we were going through. I would tell anyone that thats the place to go for any the best results ...They [nurses] were always smiling and making sure i was okaybtjrougj procedures. The financial part was a little confusing but other than that they was always hapoy and caring
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Mr. Payne was a great doctor and always did what he could but sometimes made me feel like i was too young even though i was married. Im 27 and still waiting to get through the next step which is ivf but i wouldnt wont to go any where else
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
That he is a great doctor but dont get your hopes up the first time of procedures
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He always gave me options and always made me feel positive about the next steps
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I first had an hsg test which showed everything was fine, then timed intercourse with clomid, then iui with injections.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
They were always smiling and making sure i was okaybtjrougj procedures. The financial part was a little confusing but other than that they was always hapoy and caring
Describe your experience with Piedmont Reproductive Endocrinology Group.
Everything is fine except not completely getting full understanding of the financial part. They are always caring and helping with understanding the procedure's that we were going through. I would tell anyone that thats the place to go for any the best results
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
All together we spent 6k on hsg, timed intercourse, injections and iui
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I think mulitlpe at least 2 is good just in case the single one doesnt take
7
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Unsuccessful
10
10
Age 32 - 35
4 IUI
1 IVF
Male Factor
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Payne was very kind and compassionate. He answered all questions with confidence and without making us feel uneducated...He was very knowledgeable and always made us feel welcome... We had 2 unexpected pregnancies without assistance and we lost them both early on. He was always compassionate in what he said to attempt to make the situation better...was open to us transfering our 3 embryos despite the risk of multiples. He wanted to give us the best chance possible to become parents.
[Piedmont Reproductive Endocrinology Group is] a very clean and well organized clinic. They have all state of the art equipment and able to perform many procedures without the patients having to make multiple trips to different facilities. Everyone is helpful and able to answer any questions you may have...Stephanie is an amazing nurse. Always punctional with answering any questions and always able to calm our fears...Dr. Payne was very kind and compassionate. He answered all questions with confidence and without making us feel uneducated
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very kind and compassionate. He was very knowledgeable and always made us feel welcome. He is very knowledgeable and am thankful for all he has done for us. We had 2 unexpected pregnancies without assistance and we lost them both early on. He was always compassionate in what he said to attempt to make the situation better.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Write down any questions you have and be sure to take notes during the consultation.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very kind and compassionate. He answered all questions with confidence and without making us feel uneducated.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie is an amazing nurse. Always punctional with answering any questions and always able to calm our fears
Describe your experience with Piedmont Reproductive Endocrinology Group.
This a very clean and well organized clinic. They have all state of the art equipment and able to perform many procedures without the patients having to make multiple trips to different facilities. Everyone is helpful and able to answer any questions you may have.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
We have spent approximately $30,000 on fertility pills, IUIs, IVF, D&C
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne was open to us transfering our 3 embryos despite the risk of multiples. He wanted to give us the best chance possible to become parents.
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2018, Unsuccessful
10
10
Age 26 - 30
1 IUI
Black or African-American
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Payne was very knowledgeable about the his line of work. Also he was patient with my husband and I... Stephanie the doctor in the Spartanburg office performed my iui the results were negative but she felt the emotions with us.... They [Dr. Payne] were very professional about everything and compassionate. The staff was very helpful. They allowed us to set payment arrangements when we didn’t have complete payment. They made us feel at ease
They [PREG] were very professional about everything and compassionate. The staff was very helpful. They allowed us to set payment arrangements when we didn’t have complete payment. They made us feel at ease... Everyone was friendly and patient. I never felt like I was just another person, they were very flexible with changing appointment times. Offered assistance with purchasing medications. Stephanie the doctor in the Spartanburg office performed my iui the results were negative but she felt the emotions with us.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Everyone was friendly and patient. I never felt like I was just another person, they were very flexible with changing appointment times. Offered assistance with purchasing medications. Stephanie the doctor in the Spartanburg office performed my iui the results were negative but she felt the emotions with us.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Believe in him. Very trustworthy
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very knowledgeable about the his line of work. Also he was patient with my husband and I
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
In 2014 I started taking injections and taking clomid, once medication were completed the IUI was preformed but ending results were negative
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie )
Just excellent!!
Describe your experience with Piedmont Reproductive Endocrinology Group.
They were very professional about everything and compassionate. The staff was very helpful. They allowed us to set payment arrangements when we didn’t have complete payment. They made us feel at ease
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Ranges from 100-400 dollars
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I have no information
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2018, Successful
10
10
Age 38
IVF
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Payne] was wonderful and very professional on every area of treatment I received, this doctor goes above and beyond for his patients and ensure that they receive the best quality of care I have truly enjoyed my experience here at preg center and most of all my caring doctor John Payne.... This doctor was spectacular on informing me on my needs and he was delicate on informing me of my chances
This clinic [PREG- Spartanburg] is spectacular and willing to help and encourage their clients through their time, this clinic goes to the extreme to make sure all questions have been answered and the patient is secure and comfortable... He [Dr. John Payne] was wonderful and very professional on every area of treatment I received, this doctor goes above and beyond for his patients and ensure that they receive the best quality of care I have truly enjoyed my experience here at preg center and most of all my caring doctor John Payne.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was wonderful and very professional on every area of treatment I received, this doctor goes above and beyond for his patients and ensure that they receive the best quality of care I have truly enjoyed my experience here at preg center and most of all my caring doctor John Payne
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Listen to him he is always on the point
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
This doctor was spectacular on informing me on my needs and he was delicate on informing me of my chances
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We are still working on everything
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
They were exceptional in the job performance
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is spectacular and willing to help and encourage their clients through their time, this clinic goes to the extreme to make sure all questions have been answered and the patient is secure and comfortable
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
They were reasonable, a bit expensive
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
We are still working on the results
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
9
9
Age 35 - 37
3 IUI
1 IVF
Male Factor
European
Native American
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Payne has a great bedside manner. I always felt as if my care was of great importance. He was always thorough with his answers about any questions I had. He is a great Doctor and I would highly recommend him. ... Dr Payne always spoke as if my care was of the utmost importance. ... I elected to have 2 embryos transferred but Dr Payne chose to transfer only 1. ... -Agonist protocol -18 eggs retrieved -12 fertilized
The staff [Piedmont Reproductive Endocrinology Group] is great! The IVF coordinator Stephanie is wonderful. When she had to give me some bad news she was in tears just like I was. She is very compassionate and has followed up with me throughout the months to see how I was doing. ... All the nurses are wonderful and very caring. ... I elected to have 2 embryos transferred but Dr Payne chose to transfer only 1.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne has a great bedside manner. I always felt as if my care was of great importance. He was always thorough with his answers about any questions I had. He is a great Doctor and I would highly recommend him.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Do not hesitate to ask questions. He is very thorough with his answers.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne always spoke as if my care was of the utmost importance.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
-Agonist protocol -18 eggs retrieved -12 fertilized
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
All the nurses are wonderful and very caring.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The staff is great! The IVF coordinator Stephanie is wonderful. When she had to give me some bad news she was in tears just like I was. She is very compassionate and has followed up with me throughout the months to see how I was doing.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Our insurance does not cover any costs associated with infertility. For one IVF cycle including meds we have paid around $15k
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I elected to have 2 embryos transferred but Dr Payne chose to transfer only 1.
9
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
10
10
1 IVF
Endometriosis
Unexplained
European
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Payne was amazing and walked me through every step of the process. He was kind and helped me process why our cycles didn’t work and what our next steps could be...[eSet approach he]suggested we just transfer one[embryo] and after his explanation it made sense...After the first failed IVF I went through a mock cycle then tried again with IVF after we got timing down..
[nurse of PREG] She was also there to comfort both times I had a negative pregnancy test. She really made me feel like she was there and cared...[staff]They were invested in me and what was going on in my life and that makes all the difference...We paid everything up front. The first round with the egg retrieval and IVF was - little under 10,000 with meds and the second round with IVF only was about 3500 with meds.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was amazing and walked me through every step of the process. He was kind and helped me process why our cycles didn’t work and what our next steps could be. He helped me navigate the possibilities that we had available to myself and my husband.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask anything!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was remarkable!! So kind and helpful.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
After the first failed IVF I went through a mock cycle then tried again with IVF after we got timing down
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie was vital to me. She was there for the nervous, scared questions. She was also there to comfort both times I had a negative pregnancy test. She really made me feel like she was there and cared.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Great place - very comfortable setting and people are amazing. I felt like I was going to a friends house by the end of my treatment because everyone called me by name and I was always greeted with a smile. They were invested in me and what was going on in my life and that makes all the difference.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
We paid everything up front. The first round with the egg retrieval and IVF was - little under 10,000 with meds and the second round with IVF only was about 3500 with meds.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
They just suggested we just transfer one and after his explanation it made sense.
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2017, Successful
10
10
Age 28
1 IUI
Donor Sperm
Other
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Payne] was very sweet and knowledge able. He answered all of our questions and treated us like we mattered. Loved meeting him. Loved his seminars as well. ... Don't expect to see him every visit and it might not be him that does your insemination. ... Very thankful for this clinic [PREG] and this doctor I would recommend them to anyone needing this type of service.
Very fast didn't wait more than ten minutes to be called. Very exspensive but they [PREG] broke down into payment plans and actually made it possible for us to achieve this goal. ... The clinic was amazing ... Very thankful for this clinic and this doctor [Dr. Payne] I would recommend them to anyone needing this type of service. ... [Nursing staff] Amazing
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was very sweet and knowledge able. He answered all of our questions and treated us like we mattered. Loved meeting him. Loved his seminars as well. Very thankful for this clinic and this doctor I would recommend them to anyone needing this type of service. I was pregnant after the first try
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don't expect to see him every visit and it might not be him that does your insemination.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He was very knowledgeable and sweet to me and my wife
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
Amazing
Describe your experience with Piedmont Reproductive Endocrinology Group.
Very fast didn't wait more than ten minutes to be called. Very exspensive but they broke down into payment plans and actually made it possible for us to achieve this goal. Now we have a beautiful daughter. The clinic was amazing
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Approx 3,000
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
2013 - 2018, Consult
10
10
Age 32 - 37
IVF
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Right now he [Dr. Payne] proscribed me iron pills to help with my hemoglobin. Birth control on my next visit so I want ovulate. Ultrasound to check to make sure I dont have anything that will prevent me from conceiving... I left there with a positive manner very excited about becoming a mother again! Knowing that im able to have child with my husband whom I have no children with and thats something that we truly want and we're not able to do it the natural way. I will refer doctor Payne to anyone because he is a awesome doctor!
My consolation [at Piedmont Reproductive Endocrinology Group] was $130.00.. $500 for my baseline scan and sonoysterogram (ultrasound)...The clinic has a calming atmosphere you will always feel welcomed! I love the music that they play! I don't have any complaints at all!You will love your experience there.It's a very clean clinic.The staff are very friendly and you will feel the love and compassion they have for their patients.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He's a great listener for one and he helped me with my doubts about me and my husband conceiving.I loved how he made me feel welcomed and that he truly cares about me as his patient. I left there with a positive manner very excited about becoming a mother again! Knowing that im able to have child with my husband whom I have no children with and thats something that we truly want and we're not able to do it the natural way. I will refer doctor Payne to anyone because he is a awesome doctor!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be very open and up front to him about your fears because he's there not only as a doctor but also as a friend.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He encouraged me that if i did everything as followed we would achieve the goal of becoming parents.He was very concerned about my concerns of conceiving and he also made me feel very confident about my fear of not being able to conceive giving the time that passed from my last visit.Doctor Payne and his staff or great and I am looking forward to my next visit.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Right now he proscribed me iron pills to help with my hemoglobin. Birth control on my next visit so I want ovulate. Ultrasound to check to make sure I dont have anything that will prevent me from conceiving.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
They were awesome!!Great listener!! Were very concerned about my thoughts abd concerns.They calmed me down when i let them know I was nervous!! Made me feel very welcomed.They gave me their contact numbers to reach them anytime if I had any questions or concerns
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic has a calming atmosphere you will always feel welcomed! I love the music that they play! I don't have any complaints at all!You will love your experience there.It's a very clean clinic.The staff are very friendly and you will feel the love and compassion they have for their patients.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
My consolation was $130.00.. $500 for my baseline scan and sonoysterogram (ultrasound) so what's going to cost me until i get ready for my mini ivf then cost goes up to about $9,500 more
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Consult
10
10
Age 26
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We had a virtual consultation and he [Dr.John Payne] was very kind. He answered any and all questions that we had for him and had a positive approach moving forward...He explained the process of IVF and PGT thoroughly...We met with him to discuss our options of not passing a disease that my husband has. He went over the entire process, and explained what each step involves...
the nurses [of PREG] leading up to the appointment and scheduling were very helpful and answered a lot of my questions...The financial department has been very helpful and patient with us while determining coverage and costs...This was our first consultation with Dr. Payne. We met with him to discuss our options of not passing a disease that my husband has. He went over the entire process, and explained what each step involves.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He explained the process of IVF and PGT thoroughly. He even answered questions we didn’t know we had yet. We left the appointment with a good understanding of the next steps. Though the appointment was virtual he made us feel comfortable and was very kind and patient with us.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Write down any questions you may have.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
We had a virtual consultation and he was very kind. He answered any and all questions that we had for him and had a positive approach moving forward
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
This was our first consultation with Dr. Payne. We met with him to discuss our options of not passing a disease that my husband has. He went over the entire process, and explained what each step involves.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
This was a virtual appointment but the nurses leading up to the appointment and scheduling were very helpful and answered a lot of my questions
Describe your experience with Piedmont Reproductive Endocrinology Group.
My appointment was a virtual appointment, but this ran very smoothly. The nurse that scheduled was helpful. The financial department has been very helpful and patient with us while determining coverage and costs
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Depends what insurance will cover. Three main components to consider were the full cycle of ivf, the medications, and the pgt to determined which embryos do not have the genetic disease. Still figuring out what our insurance says
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 24
Tubal Blockage
Other
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Payne was a wonderful doctor he told me everything that he was going to do and made sure to do everything to make sure he was diagnosing me right. He was very compassionate about my procedure and helped me understand I’m not alone in all this...When I had the procedure to see if my tube was blocked he tried to make sure I was as comfortable as possible and made sure I understand what he was doing the entire time.
The nursing staff [at Piedmont Reproductive Endocrinology Group] was wonderful they made sure I understood everything and explained everything very well. They always called me to tell me test results or to make sure I am doing okay...the staff are wonderful people and will help the best they can. They know what they are doing and how to care for there patients...
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was a wonderful doctor he told me everything that he was going to do and made sure to do everything to make sure he was diagnosing me right. He was very compassionate about my procedure and helped me understand I’m not alone in all this.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Understand you are not alone and never give up hope.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was wonderful he did my procedure to see if my tube was blocked and walked me through everything and was very considerate when he told me the news. He made sure to sit down with me and my husband to discus our options. All together a wonderful doctor.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
When I had the procedure to see if my tube was blocked he tried to make sure I was as comfortable as possible and made sure I understand what he was doing the entire time.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The nursing staff was wonderful they made sure I understood everything and explained everything very well. They always called me to tell me test results or to make sure I am doing okay.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Don’t be nervous or scared because the staff are wonderful people and will help the best they can. They know what they are doing and how to care for there patients. They made sure to take all the right steps to find out what’s going on and if I will be able to carry a baby through IVF.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
IVF is expensive and my insurance is not the best but they made sure to give me a paper telling me what all I am paying for and answered all my questions very well.
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 29 - 30
2 IUI
PCOS
Other
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. John Payne is a] Great doctor! Don’t have anything negative to say about him! Very thorough with explaining procedures, etc. Makes me feel like I’m the only patient he has. I would recommend him to anyone who is having to deal with infertility. I can’t say enough how great of a doctor he is!...First treatment- femara with timed intercourse and ovidrel trigger shot. Resulted in a positive pregnancy test but ended with a tubal pregnancy with removal of tube. Treatments 2-6- femara with timed intercourse and ovidrel trigger shot. Resulted in all negative tests. IUI #1- femara with ovidrel trigger shot; IUI. Resulted in negative pregnancy test. IUI #2 - femara with ovidrel trigger shot; IUI. Resulted in negative pregnancy test.
No weaknesses [at PREG]! The entire staff, all locations, truly care about their patients and their main concern is to help you achieve the family you have been dreaming about! I would recommend PREG to anyone dealing with infertility!...First treatment- femara with timed intercourse and ovidrel trigger shot. Resulted in a positive pregnancy test but ended with a tubal pregnancy with removal of tube. Treatments 2-6- femara with timed intercourse and ovidrel trigger shot. Resulted in all negative tests. IUI #1- femara with ovidrel trigger shot; IUI. Resulted in negative pregnancy test. IUI #2 - femara with ovidrel trigger shot; IUI. Resulted in negative pregnancy test.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Great doctor! Don’t have anything negative to say about him! Very thorough with explaining procedures, etc. Makes me feel like I’m the only patient he has. I would recommend him to anyone who is having to deal with infertility. I can’t say enough how great of a doctor he is!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Tell him everything you are concerned about!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He took the time to explain my treatment process and even with my tubal pregnancy, made me feel like I was the only patient in the building and took time to explain what would be happening with the surgery to remove my tube, and how it would affect my fertility treatments going forward.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
First treatment- femara with timed intercourse and ovidrel trigger shot. Resulted in a positive pregnancy test but ended with a tubal pregnancy with removal of tube. Treatments 2-6- femara with timed intercourse and ovidrel trigger shot. Resulted in all negative tests. IUI #1- femara with ovidrel trigger shot; IUI. Resulted in negative pregnancy test. IUI #2 - femara with ovidrel trigger shot; IUI. Resulted in negative pregnancy test.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Amazing!! Very knowledgeable and are wonderful to deal with!
Describe your experience with Piedmont Reproductive Endocrinology Group.
No weaknesses! The entire staff, all locations, truly care about their patients and their main concern is to help you achieve the family you have been dreaming about! I would recommend PREG to anyone dealing with infertility!
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
My insurance pays for infertility treatments so I was only responsible for deductibles and certain procedures like HSG that insurance did not cover.
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
9
10
Age 30
1 IUI
PCOS
European
Income $50K - $99K
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. John Nichols was] Very knowledgeable and nice. Gave some discounts on appointments since I was cash pay. Did some procedures/testings and didn’t charge me because he just wanted to know for himself what’s going on...He was the first one to explain to me that I have PCOS...I’ve been on Clomid for 3 months to regulate my period and to grow my eggs. I have PCOS so I take 3 pills a day and a tigger shot after my ultrasound appointment
Sometimes it’s hard to reach them [Piedmont Reproductive Endocrinology Group] by phone. There were several times that I called and no one answered. Ended up emailing the nurse instead. I also referred a friend and she too wasn’t able to get ahold of anyone. Other than that they are nice...[nurses at PREG] Very nice and supportive. Respond and call back quickly. They are helpful with any questions I might ask.
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
I’ve seen 4 doctors since I we starting trying to conceive . He was the first one to explain to me that I have PCOS. We grew my eggs with Clomid 3 rounds at this point. Hopefully soon we will get a positive.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
He’s the best doctor that I have seen so far .
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
Very knowledgeable and nice. Gave some discounts on appointments since I was cash pay. Did some procedures/testings and didn’t charge me because he just wanted to know for himself what’s going on.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I’ve been on Clomid for 3 months to regulate my period and to grow my eggs. I have PCOS so I take 3 pills a day and a tigger shot after my ultrasound appointment
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Very nice and supportive. Respond and call back quickly. They are helpful with any questions I might ask.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Sometimes it’s hard to reach them by phone. There were several times that I called and no one answered. Ended up emailing the nurse instead. I also referred a friend and she too wasn’t able to get ahold of anyone. Other than that they are nice
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
$190 for ultrasounds every month
Describe John Nichols's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/a
9
Doctor
John Nichols
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unsuccessful
10
10
Age 31
PCOS
Tubal Blockage
Black or African-American
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr.Payne is caring and considerate and very knowledgeable in his profession...Although I was devastated by the results of my tests , he continued to be professional and supportive...ordered all labs and scheduled my hsg to test my Fallopian tubes...He also did an ultrasound where he diagnosed me with PCOS...He took the time to explain everything thoroughly and efficiently as possible.
[Piedmont Reproductive Endocrinology Group] was a very nice environment , it was cozy and inviting and hopeful with all the progress stories and photos from other families...The nursing staff were polite and caring and made me feel comfortable via phone or in person...The weaknesses were the options for financial assistance for patients with infertility.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr.Payne is caring and considerate and very knowledgeable in his profession. I am glad he took the time to explain everything to my husband and I . Although I was devastated by the results of my tests , he continued to be professional and supportive.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Do not be afraid to ask questions and be yourself . He is an amazing doctor!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr.Payne was very caring and understanding. He took the time to explain everything thoroughly and efficiently as possible.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Dr.Payne ordered all labs and scheduled my hsg to test my Fallopian tubes. One was cut due to a surgery , and the other was closed as a result of the HSG exam. He also did an ultrasound where he diagnosed me with PCOS
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
The nursing staff were polite and caring and made me feel comfortable via phone or in person.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The Clinic was a very nice environment , it was cozy and inviting and hopeful with all the progress stories and photos from other families. Strengths were the positive demeanor of the staff . The weaknesses were the options for financial assistance for patients with infertility.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The costs were a bit expensive for me because my insurance did not cover the infertility diagnosis
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I do not have any comments , this test was not performed on me .
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unsuccessful
7
10
Age 40
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $0 - $49K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
He [Dr. John Nichols] comes across as cold but he is very knowledgeable about his profession. I found him to be direct and straight to the point. Some days he would be cordial and others I felt like a business transaction.... He used femara to help my eggs develop and a shot to ovulate each cycle.... I felt his bedside manor was very cold. I don’t mind him being truthful and honest. However, I felt he was very cold when he spoke to us about our options after many failed attempts to become pregnant and didn’t take into account the news he was giving us was hard to hear.
[PREG- Spartanburg is] Very organized and very timely. Loved them. They were all very personable and we all had a great relationship. I don’t know of any weaknesses. They were always very compassionate and understanding. All of the staff knew us personally and would ask about how we were doing each time.... She [a nurse] was awesome! The entire staff in Spartanburg was great!!
How was your experience with John Nichols at Piedmont Reproductive Endocrinology Group?
He comes across as cold but he is very knowledgeable about his profession. I found him to be direct and straight to the point. Some days he would be cordial and others I felt like a business transaction.
What's one piece of advice would you give a prospective patient of John Nichols at Piedmont Reproductive Endocrinology Group?
He is honest, direct and straightforward.
During treatment, were you treated like a number or a human with John Nichols at Piedmont Reproductive Endocrinology Group?
I felt his bedside manor was very cold. I don’t mind him being truthful and honest. However, I felt he was very cold when he spoke to us about our options after many failed attempts to become pregnant and didn’t take into account the news he was giving us was hard to hear.
Describe the protocols John Nichols used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
He used femara to help my eggs develop and a shot to ovulate each cycle.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie)
She was awesome! The entire staff in Spartanburg was great!!
Describe your experience with Piedmont Reproductive Endocrinology Group.
Very organized and very timely. Loved them. They were all very personable and we all had a great relationship. I don’t know of any weaknesses. They were always very compassionate and understanding. All of the staff knew us personally and would ask about how we were doing each time.
Describe the costs associated with your care under John Nichols at Piedmont Reproductive Endocrinology Group.
IUI was around $400 I believe. My shot was a little over $100.
7
Doctor
John Nichols
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
10
10
Age 25
1 IVF
Anovulation
Male Factor
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. John Payne] was very thorough...never made us feel like a number...He showed kindness when our IVF failed and told us that he was there for us when we were ready to try again...took the time to explain what to expect with each procedure and what to plan for next...He suggested we do single transfer. Looking back I wish we would have done multiple.
[Piedmont Reproductive Endocrinology Group] has all strengths in my eyes. Everyone is SO kind. They know you by name when you walk in the door & make you feel like family!! No one ever made you feel like a normal patient, just family. I will always recommend Preg...Insurance did not cover IVF. It did cover part of testing. I had to pay close to $13,000 up front before being able to proceed with IVF.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was very compassionate & took the time to explain what to expect with each procedure and what to plan for next. He showed kindness when our IVF failed and told us that he was there for us when we were ready to try again.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
That he is an awesome Doctor that knows what he’s doing. Very thorough
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
A human. Dr Payne was very thorough with explaining everything & never made us feel like a number
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I don’t remember
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie )
I always saw Stephanie for blood work, or ultrasounds to measure the size of eggs. She was always so sweet and kind. Told me what to expect each visit and was very thorough
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG has all strengths in my eyes. Everyone is SO kind. They know you by name when you walk in the door & make you feel like family!! No one ever made you feel like a normal patient, just family. I will always recommend Preg
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Insurance did not cover IVF. It did cover part of testing. I had to pay close to $13,000 up front before being able to proceed with IVF
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
He suggested we do single transfer. Looking back I wish we would have done multiple
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 29
Male Factor
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I saw dr Payne once and his nurse practitioner [at Piedmont Reproductive Endocrinology Group] and both are great! Explained everything to me and my husband gave us a lot of hope. ... Dr Payne very nice and calm. He made me feel like there is hope ... i was so glad god guided me to that office. Dr Payne and his NP explained every process to me. ... I was told that I would have to take injections and then have my eggs retrieved and freeze after that I should be able to have a egg transfer
my strengths are they [Piedmont Reproductive Endocrinology Group] are ready whenever you are, very nice, love that they are very honest. The office is great and I would recommend them to anyone ... Nursing staff very helpful, the nurse called to check on me she also would email me to check the progress ... My weakness is I wish I would’ve found this place earlier ...
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I saw dr Payne once and his nurse practitioner and both are great! Explained everything to me and my husband gave us a lot of hope.i was so glad god guided me to that office. Dr Payne and his NP explained every process to me. I also have a friend that received her miracle baby by going to dr Payne
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t give up, pray and be patient
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne very nice and calm. He made me feel like there is hope
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I was told that I would have to take injections and then have my eggs retrieved and freeze after that I should be able to have a egg transfer
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Nursing staff very helpful, the nurse called to check on me she also would email me to check the progress
Describe your experience with Piedmont Reproductive Endocrinology Group.
My weakness is I wish I would’ve found this place earlier, my strengths are they are ready whenever you are, very nice, love that they are very honest. The office is great and I would recommend them to anyone
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The cost of the procedure under the care of dr Payne would be 10,000
10
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
9
8
Age 31 - 32
1 IVF
Tubal Blockage
Other
Income $50K - $99K
4th of 4 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr Mccoy was very informative. He answered all of my questions along with any my husband had. He was very empathic with me and my situation . I went for my first round of ivf with Dr Mccoy which was scary but he made it as painless as possible... Dr Mccoy would talk to me like I was his only patient. Even when he would run late for another appt he still took his time with me.
The weakness of the practice [Piedmont Reproductive Endo Group- Spartanburg] is the amount of money they charge to do a cycle of ivf. And do not give a refund but up to 1000 dollars. Always ask questions at your first consult visit. I really enjoyed my nurse Lynne. She was incredible... Over 20 000 dollars for 1 cycle of ivf... Dr Mccoy was very informative. He answered all of my questions along with any my husband had. He was very empathic with me and my situation . I went for my first round of ivf with Dr Mccoy which was scary but he made it as painless as possible
How was your experience with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr Mccoy was very informative. He answered all of my questions along with any my husband had. He was very empathic with me and my situation . I went for my first round of ivf with Dr Mccoy which was scary but he made it as painless as possible
What's one piece of advice would you give a prospective patient of Travis McCoy at Piedmont Reproductive Endocrinology Group?
Write down any questions and concerns Dr Mccoy is very patient and will answer them. Don't be afraid to ask questions
During treatment, were you treated like a number or a human with Travis McCoy at Piedmont Reproductive Endocrinology Group?
Dr Mccoy would talk to me like I was his only patient. Even when he would run late for another appt he still took his time with me.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The weakness of the practice is the amount of money they charge to do a cycle of ivf. And do not give a refund but up to 1000 dollars. Always ask questions at your first consult visit. I really enjoyed my nurse Lynne. She was incredible
Describe the costs associated with your care under Travis McCoy at Piedmont Reproductive Endocrinology Group.
Over 20 000 dollars for 1 cycle of ivf
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Provided conflicting information
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
Just misunderstanding of ivf cost
9
Doctor
Travis McCoy
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
9
10
Age 33
2 IUI
Unexplained
Latinx
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Payne] is Knowledgeable, has great communication skills, and is compassionate. Listens to your concerns. His professionalism and bedside manner is excellent. I would strongly recommend my friends who struggle with infertility to see him.... Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.... My doctor is incredibly knowledgeable and treated me with compassion.
This clinic [Piedmont Reproductive Endo Group- Spartanburg] is very punctual and return your calls almost immediately. Very courteous and compassionate. I have nothing negative to say. I’m so happy I’m one Dr Payne patients. Hoping to get my big positive soon.... Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.... My doctor is incredibly knowledgeable and treated me with compassion.
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is Knowledgeable, has great communication skills, and is compassionate. Listens to your concerns. His professionalism and bedside manner is excellent. I would strongly recommend my friends who struggle with infertility to see him.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Definitely go see Dr Payne. He’s fantastic !
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
My doctor is incredibly knowledgeable and treated me with compassion.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Letrozole 2.5 mg and Ovidrel injection. Underwent two IUI cycles. Negative pregnancy.
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
answered all my questions and concerns promptly.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is very punctual and return your calls almost immediately. Very courteous and compassionate. I have nothing negative to say. I’m so happy I’m one Dr Payne patients. Hoping to get my big positive soon.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
It’s been expensive but I’m well aware of that
9
Doctor
John Payne
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources