Rated 9.1
Strongly recommend: 79%Neutral: 16%Don't recommend: 6%9.1
79% strongly recommend
133 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
8
8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.3
8.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,101
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Cumming
1800 Northside Forsyth Drive
Cumming, GA 30041
678-366-2154
Fayetteville
1267 Highway 54 West
Fayetteville, GA 30214
678-366-2154
Lawrenceville
500 Medical Center Blvd.
Lawrenceville, GA 30046
770-277-3361
Marietta
699 Church Street
Marietta, GA 30060
(678)905-2950
Piedmont
275 Collier Road. NW
Atlanta, GA 30309
(404)665-5722
Sandy Springs
1100 Johnson Ferry Road NE
Atlanta, GA 30342
404-257-1900
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9 patient reviews filtered by:

Clear Filters
2019, Unknown Success
6
6
Age 26
1 IUI
Anovulation
PCOS
European
Income $50K - $99K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Straub is a very “cut-to-the-chase” type of guy. He can come off very “dry” at first. But he explains the information well and thoroughly. We are still waiting to see the results of our first treatment with him. But he and his practice seem to pay detailed attention to our care. ... My husband also liked him for his straight forward and knowledgeable personality.
The clinic [RBA - Cumming] could use some more pep in their front of house crew’s attitude. We have never been super impressed with how we are greeted or spoken to when we arrive or when we call. The clinic does have things going for it like cleanliness, multiple locations, lab on site, spacious, etc. ... $1200 self pay for an IUI cycle. $250 for consultation.
How was your experience with Robert Straub at RBA?
Dr. Straub is very knowledgeable and explains treatment thoroughly, but can come off as dry. I can’t say I imagine him to have the best bedside manner, but I would say he’s trustworthy and takes his patient’s care seriously.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Don’t take it personally when you first meet him and he doesn’t seem thrilled to see you. Be patient and you’ll see that he draws out your entire care plan and explains your history to you. You’ll appreciate his knowledge and personality in the end.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Dr. Straub is a very “cut-to-the-chase” type of guy. He can come off very “dry” at first. But he explains the information well and thoroughly. We are still waiting to see the results of our first treatment with him. But he and his practice seem to pay detailed attention to our care. So far, Dr. Straub has done nothing to rub us the wrong way. My husband also liked him for his straight forward and knowledgeable personality.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
I had already been prescribed clomid and letrozole at my OB. But I had not yet done an HSG. And my OB didn’t think I needed metformin. The first thing Dr. Straub did was order the metformin 1500mg and HSG. It was clear. I took the metformin for a month and a half before we started a new cycle with a doubled dose of letrozole (5MG) and an IUI. We are waiting to see the results. But the actual IUI procedure was done by another doctor in the practice who was fantastic. Great experience. We feel heard and we feel this was the appropriate protocol for the moment.
Describe your experience with RBA.
The clinic could use some more pep in their front of house crew’s attitude. We have never been super impressed with how we are greeted or spoken to when we arrive or when we call. The clinic does have things going for it like cleanliness, multiple locations, lab on site, spacious, etc.
Describe the costs associated with your care under Robert Straub at RBA.
$1200 self pay for an IUI cycle. $250 for consultation.
6
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RBA
Cumming
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
0
1
Age 32 - 33
1 IVF
Other
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My husband and I felt great about our doctor choice, [Dr. Slayden], at the beginning- however as time went on, it became evident that nobody at the doctor's office had our best interest at heart. We have the overwhelming feeling that this is almost like an IVF factory...all treatment plans are the same- patients are just looked at as data, not individuals with individual needs and circumstances...
RBA has 3 offices. I have been to 2- the main office in Atlanta and Dr. Slayden's office in Gwinnett. The main office is very nice. The appearance is upscale and the staff is professional. This is where most of the procedures and surgeries take place. Dr. Slayden's office is older and more run-down. The nicest thing about this office is that they validate your parking...I was always able to go first thing in the morning to get my ultrasounds and blood-work done. I rarely had to wait more than 10 minutes. The ultrasound tech is efficient and knowledgeable...
How was your experience with Scott Slayden at RBA?
Dr. Slayden makes a good first impression. He is friendly and comes across very personable. I now realize, he is a good salesman. Many of the facts and numbers he gave us were confusing. He used a bunch of metaphors that really downplayed what we were going through. ("If we were playing football and I were the quarterback, here's what I would do...") This is a turning point in our family, not a football game. My husband and I consulted with Dr. Slayden after 3 consecutive unexplained miscarriages. We were looking for options. Dr. Slayden explained to us that IVF with genetic testing was our best option because he felt 99% sure that genetic abnormalities caused our miscarriages. Dr. Slayden all but guaranteed us we would find success through IVF. After running all of the tests, he compared my chances to that of an 18 year old. My husband and I were thrilled. We completed the egg retrieval, genetic testing, and embryo transfer without success. Dr. Slayden called to tell me the pregnancy test was negative and said, "I'm ready to try again." I had JUST found out our time (6 months), money ($25,000), and emotion (inexplicable) had been wasted. I was not ready. We decided to take a break to let my body and our bank account adjust from the whole ordeal. When we were ready after a few months, Dr. Slayden suggested we try a natural/non medicated cycle. We first did an endometrial biopsy (I'm not exactly sure why). Unfortunately, we tried for 2 months- but my cycles were inconsistent so we weren't able to do the transfer. Each time, Dr. Slayden suggested we move to a medicated cycle. My husband and I weren't sure why the change of treatment plan was so quick. We felt very confused about what our best option was. For 5 months after our first transfer, my cycles remained inconsistent. Most were upwards of 35 days. I spoke to Dr. Slalyden about this and he casually said, "That is common since you have PCOS." He had NEVER mentioned PCOS in any of our communications. I questioned him and his reply was, "You COULD have PCOS. It can develop over time." He then told me he thinks I should move forward with a surrogate. That was so absolutely confusing since he always seemed so confident in our chances of success through IVF on my own. His reasons for why he said that was even more confusing...I can't begin to explain it here. He scheduled me for some blood-work and the resulting diagnosis is I "may possibly" have PCOS. That diagnosis is frustrating in itself, aside from the fact I certainly thought we would have tested for something so common prior to this point in my treatment. Especially something that can be treated without IVF. My husband and I are now more confused than ever. We did all of the initial work to make as many embryos as possible and now they are 'owned' by Dr. Slayden and RBA. We feel very helpless and it seems like our only option is to move forward with another medicated cycle. There is no change in the treatment plan although our first attempt was unsuccessful. I now "may possibly" have PCOS. We aren't sure if a surrogate is a better option. We are out of money and our patience is running thin.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Research other options.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
My husband and I felt great about our doctor choice at the beginning- however as time went on, it became evident that nobody at the doctor's office had our best interest at heart. We have the overwhelming feeling that this is almost like an IVF factory...all treatment plans are the same- patients are just looked at as data, not individuals with individual needs and circumstances.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
Egg Retrieval Protocol: Birth Control with start of cycle for 25 days (regulate my cycle) Ultrasound and Blood-work Gonal F after BC for 5 days (produce eggs) Ultrasound and Blood-work Gonal F and Ganirelix for 5 more days (produce eggs and then ovulate) Ultrasounds and Blood-work every-other day Egg Retrieval Surgery (39 days after staring BC) Frozen Transfer Protocol: Lupron on Day 21 of cycle (not sure what the purpose is) Estrogen Replacement on Day 1 of next cycle (prep body for pregnancy) Begin Baby Asprin, Progesterone, and Medrol (prep body for pregnancy) Decrease Lupron, increase Estrogen Antibiotic for 5 days prior to transfer (in case of infection) Ultrasound and Blood-work (determine if lining is adequate for transfer) Embryo Transfer (approx 30 days after starting Lupron) Negative Pregnancy Test 7 days after transfer
Describe your experience with the nursing staff at RBA.
I was told I was assigned to a particular nurse, Tracy. She seemed knowledgeable and friendly. However, I spoke to a number of nurses throughout my phone calls and appointments at this office. My first cause of frustration was when we began our first cycle and it wasn't clear why I was taking the medication. I may be unusual- however I like to understand the purpose of medications I'm putting in my body. Common answers were, "This is what Dr. Slayden wrote on your chart." ...or... "Don't worry about that, it will be fine." Most frustrating was when I saw the warning label on my progesterone medication mention DO NOT take if you have a history of miscarriage. I called the nurse to address my concerns since I have had 3 miscarriages. She told me, "Just ignore that part...don't even look at it." I also find it frustrating that the nursing staff rarely calls with test results. I can only remember 2 times (out of probably 15) that I have gotten a call with my results. I always have to call them or wait until my next appointment so I can ask about my results. The most concerning issue is that the nurses have (more than once) miscommunicated the medications I have taken or am currently taking. For example: When I first started treatment, Dr. Slayden had me on a thyroid medicine because my number was slightly higher than average. I asked the nurse how long I needed to take the medicine and she said, "For a long time, probably until another doctor down the road tells you to stop." (I prefer my medical staff to be more specific than that.) When I started my most recent cycle, the nurse told me I needed to come in and get my thyroid checked because it had been 6 months since my last check. She then (mistakenly) corrected herself and said, "No you're actually fine since you have never had any issues or had to take medication for your thyroid." I have taken medication for my thyroid...prescribed by them. The overall feel of the nursing staff is that they just want to get me out of the office, or off of the phone. It seems like they just want me to stop asking questions and do as I am told. Unfortunately, I don't have the trust in Dr. Slayden or his nurses to stop asking questions. My gut and their history of mistakes lead me to believe I am the only one being diligent about the quality of my care. I will mention one nurse, Becky, who has been helpful and informative every time I have spoken to her.
Describe your experience with RBA.
RBA has 3 offices. I have been to 2- the main office in Atlanta and Dr. Slayden's office in Gwinnett. The main office is very nice. The appearance is upscale and the staff is professional. This is where most of the procedures and surgeries take place. Dr. Slayden's office is older and more run-down. The nicest thing about this office is that they validate your parking.
Describe your experience with your monitoring appointments at RBA.
I was always able to go first thing in the morning to get my ultrasounds and blood-work done. I rarely had to wait more than 10 minutes. The ultrasound tech is efficient and knowledgeable.
Describe the costs associated with your care under Scott Slayden at RBA.
$14,500 egg retrieval $3,000 medication (not paid to the doctor) $3,000 (approx) genetic testing (not paid to the doctor) $4,000 transfer cycle $1,000 medication (not paid to the doctor) $500 yearly for frozen embryos
What specific things went wrong at RBA?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
0
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Unsuccessful
0
0
Age 32 - 35
2 IUI
1 IVF
Anovulation
Male Factor
PCOS
Other
European
Income $100K - $199K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr Slayden] seemed happy to continue unrealistic treatments for us (IUI) either because it would bring more revenue or because he knew we would eventually need to do IVF. The problem with this was that for every year and dollar wasted our chances of a pregnancy with even IVF would have been more difficult. Be prepared to ask him hard questions to make your treatment something worth your time and energy.
RBA is a large practice which can be daunting, but overall their physicians stay on top of the latest research in reproductive endocrinology & embryology. Their embryology program (where your eggs/sperm/embryos will be taken care for IVF cycles) is outstanding.
How was your experience with Scott Slayden at RBA?
Dr. Slayden is a technically proficient physician. And he can be charming to most patients. However, the charm (his primary bedside manner) masks a lack of personal interest in helping patients understand treatment decisions. He seemed happy to continue unrealistic treatments for us (IUI) either because it would bring more revenue or because he knew we would eventually need to do IVF. The problem with this was that for every year and dollar wasted our chances of a pregnancy with even IVF would have been more difficult. Be prepared to ask him hard questions to make your treatment something worth your time and energy.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Educate yourself before any visits/treatments, ask him hard questions every time, demand clear answers about chances of success, and make sure you understand the window of time you have to be most successful with your goal to have a family. Do not rely on him to be in the driver seat for you to get the best care.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
Poor response from office to staff to questions about treatments/procedures.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
Femara for IUI, Femara with injectables for IUI, Antagonist protocol for IVF
Describe your experience with your nurse at RBA. (Assigned nurse: Tracey Womble)
Tracey was typically unorganized, unable to answer questions, poor about responding to questions in general, and ultimately totally uncompassionate.
Describe your experience with RBA.
RBA is a large practice which can be daunting, but overall their physicians stay on top of the latest research in reproductive endocrinology & embryology. Their embryology program (where your eggs/sperm/embryos will be taken care for IVF cycles) is outstanding.
Describe the costs associated with your care under Scott Slayden at RBA.
Transportation, Medication, Lost wages, Cash pay for consultation by phone or in person, Treatment
What specific things went wrong at RBA?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RBA.
Long story short, do not use this office.
0
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Lawrenceville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
10
0
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $200K - $499K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
The things that we talked about and the ways Dr. Best educated me are things that I still remember, fondly. I was hellbent on freezing my husband's sperm, he has a chronic disease that is half of why we needed IVF, and she was very nicely explaining that, yes, that's fine, but we really want embryos. Embryos equal babies. She was very knowledgeable and well read on current literature/studies/research, which is very important to me.
When we got pricing sheet for RBA, everything was listed "a la carte". It was nearly impossible to follow, a lot of it because we were still (blissfully) unaware of all the medical terms and meanings and also because it was so extensive. Because our insurance offered ZERO coverage for anything done, we got bills immediately, had to pay a lot of money up front for things, and just were not prepared. My husband was the cooler head, for sure. I was very much, "just take my money and make me a baby, I will pay anything". It was insane how much money we paid, and we hadn't even gotten to the actual baby making part yet! This is the biggest rea
How was your experience with Monica Best at RBA?
Dr. Best was the first doctor I saw regarding infertility. I went to my initial consult alone. I felt like a deer in an open field on the first day of hunting season at that appointment. I also felt very dumb. Something is wrong, but I have no idea what and I am sitting on the other side of a desk with a woman in a white coat, who is looking at me with the most gentle eyes and kind smile, and I just want to crawl in a hole and hide. The things that we talked about and the ways Dr. Best educated me are things that I still remember, fondly. I was hellbent on freezing my husband's sperm, he has a chronic disease that is half of why we needed IVF, and she was very nicely explaining that, yes, that's fine, but we really want embryos. Embryos equal babies. She was very knowledgeable and well read on current literature/studies/research, which is very important to me.
What's one piece of advice would you give a prospective patient of Monica Best at RBA?
N/A.
During treatment, were you treated like a number or a human with Monica Best at RBA?
Dr. Best is a warm and caring woman. She was transparent about her own fertility struggles, which she didn't need to be. This is almost reason enough to see her for treatment, she understands this both medically AND personally. How many doctors can say that?
Describe the protocols Monica Best used in your cycles at RBA and their degree of success.
We only met with Dr. Best maybe three times total, and did not pursue treatment with her/RBA. We learned that the work up/diagnostic testing was covered under my husband's insurance at Emory. After further research, we also learned that the cost of a fresh IVF cycle with ICSI was dramatically less expensive at Emory. Dr. Best/RBA wanted my husband to see a urologist for his junky sperm. This would not be covered by insurance. When we discussed this at Emory, they said, (paraphrasing), "who cares, we know it's bad, let's make you a baby."
Describe your experience with the nursing staff at RBA.
I don't remember anything about the nurse (Jamie? Jessica?) who drew my blood.
Describe your experience with RBA.
RBA has two offices, I think. I went to the one in Atlanta for the thing where they shoot saline into your uterus, and all my other appts were in the Kennestone Outpatient Pavilion in Marietta. I can't speak to the overall strengths or weaknesses of the clinic, in either location.
Describe the costs associated with your care under Monica Best at RBA.
When we got pricing sheet for RBA, everything was listed "a la carte". It was nearly impossible to follow, a lot of it because we were still (blissfully) unaware of all the medical terms and meanings and also because it was so extensive. Because our insurance offered ZERO coverage for anything done, we got bills immediately, had to pay a lot of money up front for things, and just were not prepared. My husband was the cooler head, for sure. I was very much, "just take my money and make me a baby, I will pay anything". It was insane how much money we paid, and we hadn't even gotten to the actual baby making part yet! This is the biggest reason we did not pursue treatment with RBA.
10
Doctor
Monica Best
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2004 - 2011, Unknown Success
10
6
Age 44 - 51
4 IUI
1 IVF
Poor Egg Quality
Unexplained
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Review of
I highly recommend Lisa Hasty. She was personable, communicative, professional and honest. Lisa was caring, warm, empathetic and I had complete confidence in her word and her medical abilities. She was committed to me, and did not push treatments on me, understanding all I had been through she recommended considering adoption rather than pursuing further treatment...We did the usual clomid, then IUI, then IVF. I had a history of ectopic pregnancies so when I had a positive pregnancy test she would follow my hormone levels very closely, and if the pregnancy was ectopic she would send me asap for a methotrexate (?) injection to end the pregnancy. I hyperstimulated on my IVF cycle and had to have albumen. I developed a cyst at one of the injection sites so she immediately switched the drug delivery medium. Had ICSI to increase number of embryos produced.
RBA was good - all of the nurses and staff were professional, competent, friendly, warm and compassionate. I only had a problem with one ultrasound technician, who was pulling out pictures of her kids to show us, and allowed a drug rep to walk in on me while I was changing for an ultrasound, Hopefully she is not there anymore...She [nurse at RBA] was wonderful, but unfortunately during my IVF cycle she did not get back to me in a timely manner to let me know my progesterone level was too low. It turned out her husband had committed suicide.
How was your experience with Lisa Hasty at RBA?
I highly recommend Lisa Hasty. She was personable, communicative, professional and honest. Lisa was caring, warm, empathetic and I had complete confidence in her word and her medical abilities. She was committed to me, and did not push treatments on me, understanding all I had been through she recommended considering adoption rather than pursuing further treatment.
What's one piece of advice would you give a prospective patient of Lisa Hasty at RBA?
Trust in her.
During treatment, were you treated like a number or a human with Lisa Hasty at RBA?
Lisa was wonderful with me. She was warm and empathetic.
Describe the protocols Lisa Hasty used in your cycles at RBA and their degree of success.
We did the usual clomid, then IUI, then IVF. I had a history of ectopic pregnancies so when I had a positive pregnancy test she would follow my hormone levels very closely, and if the pregnancy was ectopic she would send me asap for a methotrexate (?) injection to end the pregnancy. I hyperstimulated on my IVF cycle and had to have albumen. I developed a cyst at one of the injection sites so she immediately switched the drug delivery medium. Had ICSI to increase number of embryos produced.
Describe your experience with your nurse at RBA.
She was wonderful, but unfortunately during my IVF cycle she did not get back to me in a timely manner to let me know my progesterone level was too low. It turned out her husband had committed suicide.
Describe your experience with RBA.
RBA was good - all of the nurses and staff were professional, competent, friendly, warm and compassionate. I only had a problem with one ultrasound technician, who was pulling out pictures of her kids to show us, and allowed a drug rep to walk in on me while I was changing for an ultrasound, Hopefully she is not there anymore.
Describe the costs associated with your care under Lisa Hasty at RBA.
It was a long time ago, so don't completely remember, and we were fortunate to have primary and secondary insurers paying for some aspects of treatment.
What specific things went wrong at RBA?
  • Failed to call with results
Describe the specific things that went wrong at RBA.
Just the two incidents. The nurse not calling me with my progesterone results and the ultrasound tech allowing a drug rep into the room while I was changing.
10
Doctor
Lisa Hasty
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
0
0
Age 35 - 36
3 IUI
IVF
Donor Eggs
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I do not feel like we often had experiences with Dr. Toledo. We saw him for an original consultation - but he did not perform any of the three IUI treatments. We met with him after the failed IUI cycles and that was our second and last time meeting with him.
We had two prescription issues at this clinic. Once one was never called in and the other time one was written for twice the dosage it was supposed to be written for. If the pharmacist did not catch the mistake, it could have been very bad for my ovaries.
How was your experience with Andrew Toledo at RBA?
I do not feel like we often had experiences with Dr. Toledo. We saw him for an original consultation - but he did not perform any of the three IUI treatments. We met with him after the failed IUI cycles and that was our second and last time meeting with him.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Find a doctor who will be there for you and to address your concerns.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
The care team at RBA did was inconsistent. I saw different staff members at each visit. It was a quick in and out and no one seemed to have time to spend with you. I do not think anyone there knew my name. The whole place seemed so cold and sterile.
Describe your experience with the nursing staff at RBA.
The nurses were not willing to email with me when there were test results or for general questions. They said it was too hard to try and get to a computer and that they would just call at their convenience and I could talk to them then. The problem is that I am teacher and that does not work for me. No one was concerned about what worked for me.
What specific things went wrong at RBA?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RBA.
We had two prescription issues at this clinic. Once one was never called in and the other time one was written for twice the dosage it was supposed to be written for. If the pharmacist did not catch the mistake, it could have been very bad for my ovaries. As for the clinic in general, there was very little compassion from the staff - both nurses and doctors. As a patient, my needs and my time were not valuable. It was all about them and what worked for them.
0
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
0
0
Age 38
2 IUI
2 Egg Freezing
IVF
Unexplained
Other
Income $500K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There was no methodical plan [with Dr. Toledo]...He did not perform necessary standard protocols for IVF. We were moved very quickly through the process and without much rationalization on the next steps...I would highly not recommend this doctor. We wasted time and a lot of money and he did not catch something that was highly influential to our success rate. It is beyond me why a very standard test was not performed by him so that he could identify a major problem. Instead, he did a transfer that failed and had no plan for next steps. He did not perform a very standard test that would of helped to increase our chances of pregnancy and a full term live birth by 100%. We are very disappointed with his lack of care.
[The staff at RBA was] Impersonal, not compassionate, rude, and not timely. There were 2 nurses I recall who were nice and friendly. The other nurses should not be employed at all. I don't recall their names but some had attitudes if you asked more that 2 questions...There was no methodical plan [with Dr. Toledo]...He did not perform necessary standard protocols for IVF. We were moved very quickly through the process and without much rationalization on the next steps...I would highly not recommend this doctor.
How was your experience with Andrew Toledo at RBA?
I would highly not recommend this doctor. We wasted time and a lot of money and he did not catch something that was highly influential to our success rate. It is beyond me why a very standard test was not performed by him so that he could identify a major problem. Instead, he did a transfer that failed and had no plan for next steps. He did not perform a very standard test that would of helped to increase our chances of pregnancy and a full term live birth by 100%. We are very disappointed with his lack of care.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
get a second opinion
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
He did not perform necessary standard protocols for IVF. We were moved very quickly through the process and without much rationalization on the next steps.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
There was no methodical plan. My second doctor could not make sense of his protocol.
Describe your experience with RBA.
Impersonal, not compassionate, rude, and not timely. There were 2 nurses I recall who were nice and friendly. The other nurses should not be employed at all. I don't recall their names but some had attitudes if you asked more that 2 questions.
What specific things went wrong at RBA?
  • Failed to convey critical information
0
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
5
Age 36
1 IVF
1 Egg Freezing
Endometriosis
Ashkenazi Jewish
Middle Eastern
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Dr. Shapiro is able to speak to me; explain the process and relieve my anxieties . He has a very comforting presence and can relate to me personally. I feel he understands me; where I come from and is able to anticipate my questions. This process is very anxiety provoking and he does a great job to calm his patients...Dr. Shapiro is great! Be patient with staff [RBA]; they are often cold not as helpful but he is worth it!
The office [RBA - Atl Main] is very clean and has a professional appearance. Appreciate that children are not allowed. Front desk clerk is always helpful and friendly. Easy to get lost though; always need assistance checking out...Staff did not return phone calls promptly or follow through with what they were asked to do. Lab orders were not entered. Scheduling coordinators did not call....Be patient with staff; they are often cold not as helpful but he is worth it!
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro is able to speak to me; explain the process and relieve my anxieties . He has a very comforting presence and can relate to me personally. I feel he understands me; where I come from and is able to anticipate my questions. This process is very anxiety provoking and he does a great job to calm his patients.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Dr. Shapiro is great! Be patient with staff; they are often cold not as helpful but he is worth it!
Describe your experience with the nursing staff at RBA.
see previous
Describe your experience with RBA.
The office is very clean and has a professional appearance. Appreciate that children are not allowed. Front desk clerk is always helpful and friendly. Easy to get lost though; always need assistance checking out
What specific things went wrong at RBA?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
Staff did not return phone calls promptly or follow through with what they were asked to do. Lab orders were not entered. Scheduling coordinators did not call.
9
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
5
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
5
6
Age 31
Male Factor
Other
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Witt was the primary doctor we were referred to in regards to male infertility. Dr. Witt is very knowledgeable in this area however we feel that Dr. Witt was never certain of an action plan to take. After multiple trials in medication it appeared Dr. Witt only wanted to change medicine not any other factors...Nursing staff was average. Dr. Witt's assistant was very hard to get in communication with. She did not return phone calls same day or even next day. The assistant was very frustrating while attempting to schedule upcoming appointments.
Dr. Witt is a very busy doctor and in high demand with lots of patients. I would be prepared to feel more like a number than a human with this office. RBA in general is a good clinic however our experience with Dr. Witt's office in RBA was not ideal...Nursing staff was average. Dr. Witt's assistant was very hard to get in communication with. She did not return phone calls same day or even next day. The assistant was very frustrating while attempting to schedule upcoming appointments.
How was your experience with Michael Witt at RBA?
Dr. Witt was the primary doctor we were referred to in regards to male infertility. Dr. Witt is very knowledgeable in this area however we feel that Dr. Witt was never certain of an action plan to take. After multiple trials in medication it appeared Dr. Witt only wanted to change medicine not any other factors.
What's one piece of advice would you give a prospective patient of Michael Witt at RBA?
Be knowledgeable of potential risks and outcomes
Describe the protocols Michael Witt used in your cycles at RBA and their degree of success.
Still in treatment process.
Describe your experience with the nursing staff at RBA.
Nursing staff was average. Dr. Witt's assistant was very hard to get in communication with. She did not return phone calls same day or even next day. The assistant was very frustrating while attempting to schedule upcoming appointments.
Describe your experience with RBA.
Dr. Witt is a very busy doctor and in high demand with lots of patients. I would be prepared to feel more like a number than a human with this office. RBA in general is a good clinic however our experience with Dr. Witt's office in RBA was not ideal
Describe the costs associated with your care under Michael Witt at RBA.
Estimated costs of treatment: Medication has costs$800 so far. Sperm Extraction surgery $6000 then IVF cycles
5
Doctor
Michael Witt
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources