Rated 8.9
Strongly recommend: 73%Neutral: 19%Don't recommend: 8%8.9
73% strongly recommend
152 reviews
Operations
9.2
9.2
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
8.9
8.9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.8
7.8
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
8.9
8.9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Attention to Detail
8.2
8.2
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,068
National Avg
738
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
>40

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Cumming
1800 Northside Forsyth Drive
Cumming, GA 30041
678-366-2154
Fayetteville
1267 Highway 54 West
Fayetteville, GA 30214
678-366-2154
Lawrenceville
500 Medical Center Blvd.
Lawrenceville, GA 30046
770-277-3361
Marietta
699 Church Street
Marietta, GA 30060
(678)905-2950
Piedmont
275 Collier Road. NW
Atlanta, GA 30309
(404)665-5722
Sandy Springs
1100 Johnson Ferry Road NE
Atlanta, GA 30342
404-257-1900
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110 patient reviews filtered by:

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LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
10
10
Age 37 - 39
4 IUI
Donor Sperm
PCOS
Black or African-American
Income $100K - $199K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Rubin is an amazing doctor and makes me feel comfortable and she makes me feel like I matter. From the first time I sat in her office she has always made me feel welcomed and safe. She was very supportive during each cycle even the one positive pregnancy I had that ended in death. I recommend Dr. Rubin to all my friends...If you want to feel safe and feel like you matter Dr. Rubin should be your doctor.
RBA’s strengths focus on ensuring the patient is aware of what procedure will happen, how it will happen, and follow up is great. The financial office is not as informative about what is owed. I may come in for one cycle and do the ultrasound and not be charged and the next cycle I am asked for payment. It can become confusing. I’m not sure if I had a credit or what...The clinical team is very responsive and informative. Always professional and available to answer questions.
How was your experience with Jessica Rubin at RBA?
Dr. Rubin is an amazing doctor and makes me feel comfortable and she makes me feel like I matter. From the first time I sat in her office she has always made me feel welcomed and safe. She was very supportive during each cycle even the one positive pregnancy I had that ended in death. I recommend Dr. Rubin to all my friends.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
If you want to feel safe and feel like you matter Dr. Rubin should be your doctor.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Dr. Rubin truly cares about her patients. After the passing of my son who was born 8/9/21 and passed the next day 8/10/21 she has been very empathetic and very supportive on trying to get me to a successful pregnancy.
Describe your experience with your nurse at RBA. (Assigned nurse: Callie )
The clinical team is very responsive and informative. Always professional and available to answer questions.
Describe your experience with RBA.
RBA’s strengths focus on ensuring the patient is aware of what procedure will happen, how it will happen, and follow up is great. The financial office is not as informative about what is owed. I may come in for one cycle and do the ultrasound and not be charged and the next cycle I am asked for payment. It can become confusing. I’m not sure if I had a credit or what.
Describe the costs associated with your care under Jessica Rubin at RBA.
IUI in 2021 was about $350 and I can’t remember how much ultrasound was IUI in 2022 is about $475 and I paid $215 for ultrasound Storage is $200
What specific things went wrong at RBA?
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
I was told when insurance was verified that my insurance would cover the IVF and when it came time to start a cycle I was told different information. I was prepared to pay the discussed amount of almost $6000 but once I received that news it was disappointing and I did t have $20,000 to pay.
10
Doctor
Jessica Rubin
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, 15 Eggs Frozen
10
10
Age 38 - 40
1 Egg Freezing
Tubal Blockage
Uterine Fibroids
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
As a patient younger than 40 and older than 35, I was told the best treatment plan is to transfer a single embryo...Dr. Scott Slayden was very understanding of my questions and my concerns pertaining to my egg retrieval. If I needed to schedule an appt to see him, he would find the time to accommodate my schedule to get that going, whether it was in person or on a virtual appointment...I felt like I was treated like a human because there were consistency in the communication about how I would feel and what I needed to do if I felt uncomfortable in any way during the process
There were some discrepancies [at RBA] with when my procedure would take place and what the insurance would cover. I had a designated nurse/nurses who assisted my planning or communication of my medications and when to make the changes...The worst thing about the office is the phones and people answering the phones. As a patient, I found it to be very frustrating not being able to get a hold of clinician or staff when you need assistance with your medication or need to communicate to the team in reference to your care
How was your experience with Scott Slayden at RBA?
Dr. Scott Slayden was very understanding of my questions and my concerns pertaining to my egg retrieval. If I needed to schedule an appt to see him, he would find the time to accommodate my schedule to get that going, whether it was in person or on a virtual appointment. He truly had confidence in my case and his expectations were high and it turned out to be amazing results for me. On the day of surgery he made me feel comfortable and at ease letting me know that it was going to be ok and the procedure it self was approximately 30 minutes and before I knew it, I was in the recovery room waking up to my boyfriend (future husband), and Dr. Scott Slayden by my side making sure I was ok.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Make sure you understand you understand your procedure because if you do not it would be advised to speak to your doctor about the whole process, which the nurses will be able to assist as well. Know your insurance coverage, and keep track of every single detail of the whole process. Keep records of communication, medication delivery, cost of medication, and take notes.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
I felt like I was treated like a human because there were consistency in the communication about how I would feel and what I needed to do if I felt uncomfortable in any way during the process. Elizabeth the nurse always made sure to call me back if I left a message for the team through the portal.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
I was on a standard antagonist IVF protocol treatment. I was on the two main gonadotropins: follicle stimulating hormone (FSH) and luteinizing hormone (LH). These hormones can also be synthesized or purified in a laboratory and given by injection as fertility medications. HCG was used to trigger my final egg maturation, then The egg retrieval procedure was scheduled around 36 hours after the trigger shot. Quality control throughout the entire process was very important to me with in vitro fertilization. One of the ways they improve quality control in the program is by using highly specialized ultrasound equipment. When I went in for my scans, I was measured and the follicles were growing as indicated by my scan. When it was close to my procedure, I was so ready for my procedure because I felt so bloated and wanted to burst. I was able to retrieve 20 eggs and froze 15 mature eggs. In summary, my doctor chose this protocol because it is particularly useful for those at high risk of ovarian hyperstimulation syndrome (OHSS).
Describe your experience with your nurse at RBA. (Assigned nurse: Elizabeth)
Elizabeth the nurse definitely helped me with communication and planning of my appointments. One of the biggest issue I had with the team is the coordinator's communication/ mix up of my procedure which caused some issues with my insurance and authorization for my procedure. There were some discrepancies with when my procedure would take place and what the insurance would cover. I had a designated nurse/nurses who assisted my planning or communication of my medications and when to make the changes.
Describe your experience with RBA.
Very prestige, clean, professional staff, several locations to meet the patients needs, and appointments were very flexible. The worst thing about the office is the phones and people answering the phones. As a patient, I found it to be very frustrating not being able to get a hold of clinician or staff when you need assistance with your medication or need to communicate to the team in reference to your care. I've had to file a couple a complaints with the business manager and it was very hard to deal with the communication and answering of the phones. They should do better with their phones. Its definitely one of their weakness.
Describe your experience with your monitoring appointments at RBA.
It was efficient and I had no issues with my monitoring appointments. My technician was thorough and explain the procedure and what would be the next step in the process.
Describe the costs associated with your care under Scott Slayden at RBA.
My treatment cost was mostly covered by my insurance and my out of pocket expenses were about 2K.
Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Since my eggs are frozen, I did not have an in depth conversation about the eSET options of transfers. As a patient younger than 40 and older than 35, I was told the best treatment plan is to transfer a single embryo. If I had to pick my options, I would prefer to a multiple embryo transfer to include two embryo transfer. He recommended a single transfer but I would love to have twins and start a family in a shorter period time frame in order to create a sense of a large family.
What specific things went wrong at RBA?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
Communication, inconsistency with insurance and clinical communication, and coordinator not following up appropriately.
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Lawrenceville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 40 - 41
1 IVF
Recurrent Pregnancy Loss
Other
Black or African-American
Income $100K - $199K
Operations
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Best was always excited about the next steps in my treatment even when it wasn't what we expected...She reviewed my chart carefully as well as listened to my experiences from my previous clinic and miscarriages. She used that information to make sure my next transfer would be successful...Dr. Best's approach was eSet, however, with my age and previous miscarriages I requested two embryo transfers. She agreed.
Multiple locations [RBA] and early morning appointments were great. The staff was friendly. All the various techs from blood taking to ultrasounds to the front desk were great. The primary location was busy but they keep things moving at a good pace...A few times I had to call billings to make sure my claim was submitted but they were very responsive...[nurses were] Very responsive and answered any questions I had or took my questions back to Dr. Best. They would call or email with the answer....
How was your experience with Monica Best at RBA?
Dr. Best was always excited about the next steps in my treatment even when it wasn't what we expected. She treated you like a real person and never was I afraid to ask questions. She reviewed my chart carefully as well as listened to my experiences from my previous clinic and miscarriages. She used that information to make sure my next transfer would be successful.
What's one piece of advice would you give a prospective patient of Monica Best at RBA?
Come prepared with all your questions. She will answer them or get back to you with those answered. She listens well to everything you ask and even comments you make about your concerns.
During treatment, were you treated like a number or a human with Monica Best at RBA?
Dr. Best always remembered my name and the treatment plan she had set. Always checked on my care and never made me feel like I was not part of the plan.
Describe the protocols Monica Best used in your cycles at RBA and their degree of success.
I had three surgeries to remove adhesions, however, it was worth it. Dr. Best suggested a natural cycle as I would get pregnant on my own but would miscarry. The protocol was baby aspirin, Lovenox, estrogen, and PIO (both injections and pills).
Describe your experience with the nursing staff at RBA.
Dr. Best's nurses were the best. Always were kind and understood the plan Dr. Best had outlined. Very responsive and answered any questions I had or took my questions back to Dr. Best. They would call or email with the answer.
Describe your experience with RBA.
Multiple locations and early morning appointments were great. The staff was friendly. All the various techs from blood taking to ultrasounds to the front desk were great. The primary location was busy but they keep things moving at a good pace.
Describe the costs associated with your care under Monica Best at RBA.
My insurance covered most of the care and my co-pays were very reasonable. A few times I had to call billings to make sure my claim was submitted but they were very responsive.
Describe Monica Best's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr. Best's approach was eSet, however, with my age and previous miscarriages I requested two embryo transfers. She agreed.
10
Doctor
Monica Best
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
9
Age 38
Fertility Medications
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Slayden] met with me and my husband and gave us the time and energy to understand everything...He is a clear communicator, although I am in medicine, and his nurse told me that many people don't understand him, so she went through everything again. There were a couple of comments that were difficult to hear, particularly an analogy of my eggs having rusty rails, but I like that it kicked my partner into gear to say that. His clinic staff have followed up with me comprehensively, even during the coronavirus outbreak. I also liked that he didn't try to mess around with IUI and got right to IVF since I had recurrent pregnancy loss.
clinic staff [at RBA] have followed up with me comprehensively, even during the coronavirus outbreak...[nurses are] Very compassionate, upbeat and comprehensive. Great communication...They also offer a guaranteed baby program starting at $19K, but given my age (37), my estimate, before review by the board, was around $29K...It's a lovely office in a nice building. There were no other patients there before or during our visit (to the best of my knowledge), which was really nice. They practiced excellent sanitary and confidentiality procedures. I was expecting them to draw blood during my first visit, but instead they sent me to Quest. Not a big deal, but it's good to know that they didn't do any diagnostics during the first visit.
How was your experience with Scott Slayden at RBA?
I only met with him once. His clinic and staff are great. He is a clear communicator, although I am in medicine, and his nurse told me that many people don't understand him, so she went through everything again. There were a couple of comments that were difficult to hear, particularly an analogy of my eggs having rusty rails, but I like that it kicked my partner into gear to say that. His clinic staff have followed up with me comprehensively, even during the coronavirus outbreak. I also liked that he didn't try to mess around with IUI and got right to IVF since I had recurrent pregnancy loss.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Bring your partner with you to the appointment, especially if they are on the fence about fertility treatment.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
He met with me and my husband and gave us the time and energy to understand everything.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
I haven't gone through a cycle yet.
Describe your experience with your nurse at RBA.
Very compassionate, upbeat and comprehensive. Great communication.
Describe your experience with RBA.
It's a lovely office in a nice building. There were no other patients there before or during our visit (to the best of my knowledge), which was really nice. They practiced excellent sanitary and confidentiality procedures. I was expecting them to draw blood during my first visit, but instead they sent me to Quest. Not a big deal, but it's good to know that they didn't do any diagnostics during the first visit.
Describe the costs associated with your care under Scott Slayden at RBA.
$18,000 plus medications ($4000-$7000). They also offer a guaranteed baby program starting at $19K, but given my age (37), my estimate, before review by the board, was around $29K.
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Lawrenceville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 41
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Shapiro took the time to meet with my husband and I for an hour to discuss our specific situation and the best options. He was attentive and addressed out questions and concerns...He went over our medical history and was very realistic as to our situation. He was not overly optimistic but was also not discouraging. He offered concrete a strategies to address and potential back up plans...He went over our medical history and was very realistic as to our situation. He was not overly optimistic but was also not discouraging. He offered concrete a strategies to address and potential back up plans.
Everyone was really great at the clinic [RBA]! They were kind, compassionate and encouraging. My main issues was that it was very hard to reach someone fast or directly. I found that on a couple of occasions they did not seem to have my tests stored in an organized manner and seemed to not even know they were available...$14,100 for IVF...The office was always neat, clean and I never had to wait long to get my bloodwork our ultrasounds. The staff was very pleasant and encouraging. I did find that they were a bit disorganized with their paperwork and my test results. It was also very hard to reach someone directly and in an expedient manner.
How was your experience with Daniel Shapiro at RBA?
He went over our medical history and was very realistic as to our situation. He was not overly optimistic but was also not discouraging. He offered concrete a strategies to address and potential back up plans.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
I would highly recommend a consultation!
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
Dr. Shapiro took the time to meet with my husband and I for an hour to discuss our specific situation and the best options. He was attentive and addressed out questions and concerns.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
My diagnosis was multifaceted- very low AMH, ovarian resistance and possibly poor egg quality due to my age (40). We went directly into IVF starting on the 1st day of my period with a relatively high dose of medications. Unfortunately my follicles did not respond to the hormone stimulation and we decided to cancel the cycle. On our follow-up appointment, we decided to attempt another round of IVF but starting the hormone injections 15 days prior to the start of my period. This decision was based on the fact that I had enough follicles, just not enough of them grew.
Describe your experience with your nurse at RBA. (Assigned nurse: Jenny)
Everyone was really great at the clinic! They were kind, compassionate and encouraging. My main issues was that it was very hard to reach someone fast or directly. I found that on a couple of occasions they did not seem to have my tests stored in an organized manner and seemed to not even know they were available.
Describe your experience with RBA.
The office was always neat, clean and I never had to wait long to get my bloodwork our ultrasounds. The staff was very pleasant and encouraging. I did find that they were a bit disorganized with their paperwork and my test results. It was also very hard to reach someone directly and in an expedient manner.
Describe the costs associated with your care under Daniel Shapiro at RBA.
$14,100 for IVF
Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
I really liked Dr. Shapiro's thought process behind choices like these and found myself in agreement with his suggestions.
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
8
9
Age 34
Donor Sperm
Other
European
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robert Straub] was very informative, but the consult felt like he was reciting a speech that hes given a million times and he spoke very fast...So far Dr. Straub did my consultation, but a physician assistant and nurse performed my diagnostic procedures. He was very informative. I have not gotten a chance to speak with him about the results of the tests and what we do next.
[The nursing staff at RBA] seem very helpful and attentive...So far Dr. Straub did my consultation, but a physician assistant and nurse performed my diagnostic procedures. He was very informative. I have not gotten a chance to speak with him about the results of the tests and what we do next...I was disappointed that I had to call to request my test results from the clinic and that they did not call me when the results came back from the lab.
How was your experience with Robert Straub at RBA?
So far Dr. Straub did my consultation, but a physician assistant and nurse performed my diagnostic procedures. He was very informative. I have not gotten a chance to speak with him about the results of the tests and what we do next.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Have all your questions ready to go before you get there and don't be afraid to interject if you need him to explain something again or in more detail.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
He was very informative, but the consult felt like he was reciting a speech that hes given a million times and he spoke very fast.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
I went to my consult with the desire to get information and start the process of IUI with use of a sperm donor. He went over all of the diagnostic tests that he recommends to make sure that I am a good candidate for the procedure. If all the blood work was normal, which it was, his suggestion would be to try a natural cycle IUI or Clomed + IUI (with a sperm donor). I also had a vaginal ultrasound and Femvue procedure which showed a uterine polyp. The PA doing the procedure recommended waiting 6 mo and repeating the ultrasound to see if the polyp had fallen out on its own, and when the nurse called with the blood work results, she said that Dr. Straub had written a note that I could schedule a procedure to remove the polyp surgically before proceeding with the IUI. I have not had the chance yet to have any additional procedures.
Describe your experience with the nursing staff at RBA.
They seem very helpful and attentive. I was a little light headed after my Femvue procedure, and one of the nurses went to get some juice and search for a gluten free snack (I'm celiac) to help my blood sugar. She didn't end up finding anything, but she really seemed like she was trying.
Describe your experience with RBA.
I'm sure that the Covid pandemic is partially to blame, but I was disappointed that I had to call to request my test results from the clinic and that they did not call me when the results came back from the lab.
Describe the costs associated with your care under Robert Straub at RBA.
The consultation was free of charge, my insurance paid for the blood work, and the Femvue procedure with vaginal ultrasound was $295.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
No opinion
What specific things went wrong at RBA?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
I wasn't called with my test results, and the PA and doctor gave conflicting opinions of what my next steps should be.
8
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
10
10
Age 36 - 38
IVF
Donor Eggs
Donor Sperm
Other
Prefer not to answer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Doctor Shapiro spends time with me answering questions with facts and studies instead of telling me no or yes. He has validated my want to be a mom and how hard it must be to be in childcare and not be able to have my own children...quick to answer questions with care...We’ve used 3 different egg donors, and when the cycles weren’t working with my husband’s sperm, they kindly asked for us to use a sperm donor. We’ve changed estrogen from pills to injections when the pills weren’t working for me
Communication at first [with RBA] was hard with trying to get all the correct paperwork for our checklist. We kept getting told we had it all done and then something else would need to be signed. We live out of state so we’ve had to get things notarized and mailed quickly bc of this and spent lots of money...We got a package that was $28,500 with eggs...Kelly was my first nurse and the most kind and validating person ever. I had issues with Diana’s communication (called and left me a voicemail telling me I had no surviving embryos)
How was your experience with Daniel Shapiro at RBA?
Knowledgeable and caring. He’s validated all my feelings, takes time to answer questions in detail and has fought the clinic for us when things haven’t gone well. I haven’t been able to stay pregnant yet but he has confidence and is going to keep helping us fight. He’s never acted like we are a problem.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Just be honest with what you need, he listens and truly cares. You’re not a number
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
Doctor Shapiro spends time with me answering questions with facts and studies instead of telling me no or yes. He has validated my want to be a mom and how hard it must be to be in childcare and not be able to have my own children. He and his nurses are quick to answer questions with care.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
We’ve used 3 different egg donors, and when the cycles weren’t working with my husband’s sperm, they kindly asked for us to use a sperm donor. We’ve changed estrogen from pills to injections when the pills weren’t working for me. The rest has been same with progesterone.
Describe your experience with your nurse at RBA. (Assigned nurse: Vann)
Kelly was my first nurse and the most kind and validating person ever. I had issues with Diana’s communication (called and left me a voicemail telling me I had no surviving embryos). Vann has been through infertility so she gets it in a deeper way. She emails me even when the office is closed and is always beyond helpful and compassionate.
Describe your experience with RBA.
Communication at first was hard with trying to get all the correct paperwork for our checklist. We kept getting told we had it all done and then something else would need to be signed. We live out of state so we’ve had to get things notarized and mailed quickly bc of this and spent lots of money.
Describe the costs associated with your care under Daniel Shapiro at RBA.
We got a package that was $28,500 with eggs
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 32 - 34
1 IVF
1 Embryo Freezing
PCOS
Tubal Blockage
Black or African-American
Income $200K - $499K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Straub] was warm, funny, yet serious when needed to be. He was very honest about our options and told us at each step of the way what to expect....I felt taken care of each step of the way. All of my questioned were answered...We used a traditional IVF with ICSI. My protocol included Gonal F and Ganirelix. We had a very successful cycle resulting in 19 eggs and in the end we ended up with 7 healthy embryos...I was prepared to travel from Atlanta to NYC back to my regular doctor until I met Dr. Straub.
The nursing team [at RBA] was just as informed as Dr. Straub's team. They were pleasant and always available...We paid for about $15,000 up front because our insurance did not cover anything and then another $3500 in medications...Strengths-knowledgeable, friendly, and warm. Evidence based and have gotten proven results. Weaknesses- they sometimes had a bit of a wait in the waiting room area. RBA is convenient because they have locations all across Atlanta which made it easy for to me pick the best location. During my time at RBAI was introduced to three different doctor who did performed a variety treatments on me. All doctors were knowledgeable.
How was your experience with Robert Straub at RBA?
I was very pleased with Dr. Straub and the nursing team at RBA. I felt taken care of each step of the way. All of my questioned were answered and they were always available. I was very nervous and unaware of what to expect and they went above and beyond to make me feel comfortable.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
It's okay to not know. Go in and have your questions ready to be answered.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Dr. Straub was personally referred to me by my previous doctor in NYC (Dr. Kligman). I was prepared to travel from Atlanta to NYC back to my regular doctor until I met Dr. Straub. He was warm, funny, yet serious when needed to be. He was very honest about our options and told us at each step of the way what to expect.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
We used a traditional IVF with ICSI. My protocol included Gonal F and Ganirelix. We had a very successful cycle resulting in 19 eggs and in the end we ended up with 7 healthy embryos.
Describe your experience with the nursing staff at RBA.
The nursing team was just as informed as Dr. Straub's team. They were pleasant and always available.
Describe your experience with RBA.
Strengths-knowledgeable, friendly, and warm. Evidence based and have gotten proven results. Weaknesses- they sometimes had a bit of a wait in the waiting room area. RBA is convenient because they have locations all across Atlanta which made it easy for to me pick the best location. During my time at RBAI was introduced to three different doctor who did performed a variety treatments on me. All doctors were knowledgeable.
Describe the costs associated with your care under Robert Straub at RBA.
We paid for about $15,000 up front because our insurance did not cover anything and then another $3500 in medications
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Cumming
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 30
1 IVF
Male Factor
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Our consultations went very well with Dr. Slayden. He was easy to talk to, humorous, and always explained risks and benefits associated with each procedure and medication...He has an analytical and conservative approach...whoever is on call for the week does your retrieval and transfer so you might not receive direct physical care from your assigned doctor
While getting into RBA can be a communication challenge, once you are "in" as a patient you receive top-notch care...whoever is on call for the week does your retrieval and transfer so you might not receive direct physical care from your assigned doctor...communication has been very fast and effective once you are officially an RBA patient. There were no mishaps and all calls/portal messages were returned promptly
How was your experience with Scott Slayden at RBA?
Our consultations went very well with Dr. Slayden. He was easy to talk to, humorous, and always explained risks and benefits associated with each procedure and medication. I never felt pushed in any way and was actually given the option of what protocol I wanted to pursue for transfer. I obviously trusted his judgement and went with his first suggestion, but I appreciated him giving me options and fully explaining risks and benefits that went along with it. He has an analytical and conservative approach which we appreciated.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Do copious amounts of research and education on your own so your time during consultations can be spent talking specifically about YOU and not general info about IVF that you could already learn about on your own time. Have your questions written down beforehand.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
While getting into RBA can be a communication challenge, once you are "in" as a patient you receive top-notch care. I do remember trying to get initially scheduled took some time but communication has been very fast and effective once you are officially an RBA patient. There were no mishaps and all calls/portal messages were returned promptly. I really felt like all nurses, doctors, and office staff cared.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
We were dealing with MFI so I had a very textbook and normal straight-forward protocol. BC for 2+ weeks, low dose HCG + Follistim for a few days, and then added in daily Ganirelix for the remainder of stims. Triggered with Lupron and had retrieval 2 days later. 21 eggs retreived, 13 mature, 9 fertilized, 6 embryos, 3 PGS normal. All frozen for a FET 2 months later. Transfer protocol was BC for 2+ weeks, daily Lupron injections ( I am a normal ovulator so this was added to prevent my body from ovulating on its own, resulting in a cancelled cycle), combination of Estrogen tablets + patches, and progesterone in oil injections. 1st FET was successful and I continued all FET meds until week 10 of pregnancy.
Describe your experience with your nurse at RBA. (Assigned nurse: Shelby and Lizzy)
Nurses are the MVPs of this place. My nursing team (Lizzy and Shelby) was incredibly compassionate, great at communicating, organized, prepared me well, and I knew they were cheering for us. I also had a great experience with the blood draw nurse (I can be a hard stick and she was always gentle patient and kind) and ultrasound techs.
Describe your experience with RBA.
Strength: high end technology, large and can take many patients, top-notch nursing and office staff, lots of resources, helpful online portal, good location, industry leaders, never a long wait time for appointments, was comfortable and well taken care of in surgery and procedures. Weakness: would be nice to have met our doctor in person but we know this is due to Covid (whoever is on call for the week does your retrieval and transfer so you might not receive direct physical care from your assigned doctor, this was not an issue for me though)
Describe the costs associated with your care under Scott Slayden at RBA.
Retreival was $14,100, stim meds were $4000, genetic testing was $100 per embryo + $250 shipping cost (this was a 3rd party expense), FET was $4250 per transfer and transfer meds through 10 weeks of pregnancy were about $1200
Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
RBA is a supporter of eSET due to their high success rates weighed against risks of multiple births, we were in agreeance with this
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Unknown Success
10
10
Age 40 - 42
3 IUI
1 IVF
Unexplained
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Toledo was so personable! He was very honest and told what he expected from our situation...During the stimulation process, my body was slow to respond to the medications. He never gave up and allowed me to STIM a few days longer. My results were awesome and he stopped by after he did the retrieval to tell me what a great job I did!...always hugs me and shakes my husband’s hand. He’s a breath of fresh air during this difficult time...
A great strength [at RBA] is the front desk receptionist!...makes you feel so welcomed. The entire nursing staff are super helpful, friendly and personable even down to the phlebotomists!...[financial advisor] broke everything down and you were able to make payments...[nurse] was so excited about my results she called me already excited!!! They made this process really wonderful!
How was your experience with Andrew Toledo at RBA?
When I first met Dr. Toledo, he walked into his office and was very cheerful and gave off a wonderful positive vibe! As time went on and I completed the check list, we met with him again to discuss the next steps. He still was very optimistic and told me what protocol that he thought would work. During the stimulation process, my body was slow to respond to the medications. He never gave up and allowed me to STIM a few days longer. My results were awesome and he stopped by after he did the retrieval to tell me what a great job I did!
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Go in open minded and trust his thought process on what he thinks will work out for you!
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo was so personable! He was very honest and told what he expected from our situation. He did the egg retrieval and was so encouraging. He stopped by and talked to us and told us my results after retrieval. He always hugs me and shakes my husband’s hand. He’s a breath of fresh air during this difficult time
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
I I had to take 300 IUs of Gonal-F, 2 times a day (one in the morning, one at night). I did this for 17 days. I also gave myself 0.5 ml of Lupron daily. My husband gave my my trigger shot HCG, which wasn’t bad. I had 18 eggs, 16 embryos, and 11 embryos were frozen. 2 embryos came back genetically normal.
Describe your experience with your nurse at RBA.
The nursing staff was AWESOME!!! They communicated thoroughly and timely! When they would call after I did my retrieval, she was so excited about my results she called me already excited!!! They made this process really wonderful!
Describe your experience with RBA.
A great strength is the front desk receptionist! She is the greatest. She has the personality of the sweetest grandmother ever! She’s so nice and friendly and makes you feel so welcomed. The entire nursing staff are super helpful, friendly and personable even down to the phlebotomists! I can’t think of any weakness that I witnessed.
Describe the costs associated with your care under Andrew Toledo at RBA.
Their financial advisor Tay was awesome! She broke everything down and you were able to make payments.
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr. Toledo only wants to transfer a single embryo because of my age (41).
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
10
Age 33 - 34
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Robert Straub] has taken the time to explain every step of the process, all our options, and providing guidance with our selected next steps. He's direct with his information and interpreting our diagnosis, but compassionate to our emotions when talking things through...Due to my diagnosis, [he] advised that IVF will give us the highest chance of success, but was open to us trying less invasive treatment first
I've interacting with several people in the nursing staff [at RBA], all have great demeanor...Only downfall is that I feel as though the records for what has been previously tested could be improved. I had to get bloodwork done a second time due to something not being tested the first time around...the clinic prefers to do a single embryo transfer...the answering machine provides clear communication that if you're calling after a specific time (I think it's after 2:00pm) that your message will be returned the next day
How was your experience with Robert Straub at RBA?
Dr Straub has taken the time to explain every step of the process, all our options, and providing guidance with our selected next steps. He's direct with his information and interpreting our diagnosis, but compassionate to our emotions when talking things through.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Come informed: Cycle dates, dates of any procedures/GYN visits, family history.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Dr Straub (and his team) take the time to thoroughly explain everything and answers any questions you have. We never felt rushed, or pushed through, to the the next step.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
My husband and I tried 3 cycles with letrozole, unsure on the dosage. We then tried 2 cycles with a trigger shot and timed intercourse. Due to my diagnosis, Dr Straub advised that IVF will give us the highest chance of success, but was open to us trying less invasive treatment first. Both letrozole and the timed intercourse was not successful, so we're currently moving on to IVF.
Describe your experience with the nursing staff at RBA.
I've interacting with several people in the nursing staff, all have great demeanor. Overall, it has been a great experience. Only downfall is that I feel as though the records for what has been previously tested could be improved. I had to get bloodwork done a second time due to something not being tested the first time around.
Describe your experience with RBA.
Right from the get-go, the answering machine provides clear communication that if you're calling after a specific time (I think it's after 2:00pm) that your message will be returned the next day. When I attempted to schedule my first consultation, I was a little frustrated with hearing that, but I quickly learned that it's a very small group of people at the Cumming location and they really do their best to get back to you ASAP. The whole fertility journey is a 'hurry up and wait' game, so what does it matter that it MAY be one extra business day before you hear from them? Kim is great (front desk)! You'll interact with her during each visit. She's encouraging, bubbly, and a wealth of information.
Describe the costs associated with your care under Robert Straub at RBA.
We're currently going through treatment. I would estimate that we've currently spent ~$2000 for testing, ultrasounds, medication. We have not yet gotten to the 'expensive' part.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr Straub said the clinic prefers to do a single embryo transfer, but I cannot remember the logic nor have I done further research on my preference.
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
RBA
Cumming
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 26 - 27
IVF
Egg Freezing
Embryo Freezing
Unexplained
European
Income $100K - $199K
Business Executive
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Best is the doctor that gave us our hope back in fertility. She has a clear path toward getting us our children and she is so dedicated to us...She’s an incredible doctor who has gone through IVF herself. She feels her patient’s pain and helps every way possible...I have unexplained infertility. Dr. Best ordered all the screenings and panels to come to a conclusion. We already did a SHG before meeting with her. She wanted a HSG where she found polyps and hysteroscopy to remove them.
The front staff [at RBA] could be a bit more helpful... and organized...R-Baby Guarantee program is $19,000 (included PGT testing and 7 retrievals)...Chrissi [nurse] is the best! She’s a perfect pair with Dr. Best. She understands the pain we’re going through and has always been caring and responsive...Getting everything together for your first consult can feel earth-shattering. There are a lot of terrifying emotions going into it all - but know this: you’re in the best hands
How was your experience with Monica Best at RBA?
Dr. Best is the doctor that gave us our hope back in fertility. She has a clear path toward getting us our children and she is so dedicated to us. We followed her from her other clinic because we believe in how she believes in us. We didn’t want IVF at first, but she made us both so comfortable. We love her!
What's one piece of advice would you give a prospective patient of Monica Best at RBA?
It’s tough. Getting everything together for your first consult can feel earth-shattering. There are a lot of terrifying emotions going into it all - but know this: you’re in the best hands. She will help you, listen to you, and make sense of all this!
During treatment, were you treated like a number or a human with Monica Best at RBA?
I felt like a human. She’s an incredible doctor who has gone through IVF herself. She feels her patient’s pain and helps every way possible. I’m not just another patient.
Describe the protocols Monica Best used in your cycles at RBA and their degree of success.
I have unexplained infertility. Dr. Best ordered all the screenings and panels to come to a conclusion. We already did a SHG before meeting with her. She wanted a HSG where she found polyps and hysteroscopy to remove them. We were ready for IVF but Covid19 put a stop to our plans.
Describe your experience with your nurse at RBA. (Assigned nurse: Chrissi Copeland)
Chrissi is the best! She’s a perfect pair with Dr. Best. She understands the pain we’re going through and has always been caring and responsive.
Describe your experience with RBA.
The front staff could be a bit more helpful... and organized. Outside of that, o haven’t had too many interactions with other staff at RBA just yet.
Describe the costs associated with your care under Monica Best at RBA.
R-Baby Guarantee program is $19,000 (included PGT testing and 7 retrievals). Copays covered visits ($50).
10
Doctor
Monica Best
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 32 - 34
IUI
2 IVF
Unexplained
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Rubin] Stated the facts plainly, which I wanted, but excellent care and bedside manner when I was grieving an outcome or expectation...Fully answered any questions I had, compassionate bedside manner, upbeat, but always forthcoming regarding risks/outcomes. She fully explained when or why we needed to change course and I always felt like a very active participant in the decisions and direction of treatment....
[nurse at RBA was] Very compassionate. Due to my incessant phone calls, she was the one to inform me of my chemical pregnancy. She handled the whole situation perfectly — looking back, I wouldn’t have her change a thing, given the circumstances...Appreciate the Piedmont location. It was easy to get in and get out. The office at Sandy Springs is also becoming more updated. The staff that handle transfers and the embryologists are also excellent!...
How was your experience with Jessica Rubin at RBA?
Wonderful, kind, competent doctor. Fully answered any questions I had, compassionate bedside manner, upbeat, but always forthcoming regarding risks/outcomes. She fully explained when or why we needed to change course and I always felt like a very active participant in the decisions and direction of treatment.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Think about what matters to you — trying low intervention treatment first, trying to achieve pregnancy as quickly as possible, how much you’re willing to disrupt your life with medication and appts. Then she’ll work with you to help achieve those goals.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Stated the facts plainly, which I wanted, but excellent care and bedside manner when I was grieving an outcome or expectation.
Describe your experience with your nurse at RBA.
Very compassionate. Due to my incessant phone calls, she was the one to inform me of my chemical pregnancy. She handled the whole situation perfectly — looking back, I wouldn’t have her change a thing, given the circumstances.
Describe your experience with RBA.
Appreciate the Piedmont location. It was easy to get in and get out. The office at Sandy Springs is also becoming more updated. The staff that handle transfers and the embryologists are also excellent!
Describe the costs associated with your care under Jessica Rubin at RBA.
Approximately 4K for ea transfer Believe egg retrieval was 10-15k
Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
eSET due to risk of complications with multiples.
10
Doctor
Jessica Rubin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Other
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Toledo was very honest and straight to the point with me, but at the same time, he was very personable and genuine with his delivery...he entertains transferring multiple starting at the age of 35...He always finds a way to connect with me. He uses humor to lighten the mood...He was very direct with how he wanted to proceed with my situation/case and didn’t waste any time making it happen...he encourages me to get second and third opinions if I feel that I need to
[The staff at RBA] were all very knowledgeable about the protocol and how everything goes. They communicated well with me for monitoring appointments and made me feel comfortable at all times...it is still very important to do your own research and stay on top of your situation...Ask questions and do your own research. Don’t be afraid to get other opinions
How was your experience with Andrew Toledo at RBA?
He always finds a way to connect with me. He uses humor to lighten the mood and make things more personable. He is very knowledgeable about updated research and protocols. He recommended supplements for me to start taking to increase egg quality right away. And he is always open to hearing others’ opinions, my opinions and suggestions from my own research, and he encourages me to get second and third opinions if I feel that I need to. He has instilled a lot of confidence and hope in me and my situation.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Ask questions and do your own research. Don’t be afraid to get other opinions!
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
From the start, Dr. Toledo was very honest and straight to the point with me, but at the same time, he was very personable and genuine with his delivery. He was very direct with how he wanted to proceed with my situation/case and didn’t waste any time making it happen! I connected with him immediately and I feel very supported and “in good hands” with him and the whole RBA staff.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
I started taking CoQ10 and DHEA for low AMH levels following my first appointment with him and he also had me do an HSG test. I have one open tube and one blocked tube. He suggested 3 rounds of IUI before proceeding to IVF, but my husband and I decided to jump right to IVF because of the success rates of the two and because of my good insurance coverage. I completed my first round of IVF this past March. I started the cycle with Lupron on day 1 of my cycle. I then did 300 units of Follistim am and pm in addition to the Lupron starting on day 2 continuing through day 12. I did an HCG trigger shot on day 13 and I had my egg retrieval on day 15. 10 eggs were retrieved, 8 of those being mature. 6 fertilized and 2 made it to blast. We sent the 2 off for PGS testing and both of them came back abnormal (chromosomes). We did not do a transfer. Both are still frozen but we will not be transferring them. I am gearing up for round 2 of IVF soon.
Describe your experience with the nursing staff at RBA.
They were all very knowledgeable about the protocol and how everything goes. They communicated well with me for monitoring appointments and made me feel comfortable at all times.
Describe your experience with RBA.
A ton of patients walk through the doors of RBA everyday. Though the doctors and nurses are good at what they do, it is still very important to do your own research and stay on top of your situation. Call them and make sure you communicate well. Don’t leave it up to them. Take your situation into your own hands and make sure you do everything in your power to stay organized and on top of your treatment plan.
Describe the costs associated with your care under Andrew Toledo at RBA.
My insurance covered most everything. I had to pay $900 out of pocket for my medication through Avella. And then I had to pay $1000 to meet my out of pocket deductible and then another $2000 for PGS testing. My insurance did not cover that.
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
We didn’t have any embryos to transfer but we were planning to transfer 1 because of my age (34). He said he entertains transferring multiple starting at the age of 35.
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 28 - 29
1 IUI
Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Love [Dr. Scott Slayden]. He is very compassionate. He does not sugar coat anything. He is very thorough and wants to see me succeed at becoming a mother. He always answers questions and gives any information that is helpful for his patients...I felt like a human. He is always super through with me...he is blunt and gets to the point which is what I want to know.
Treated like a patient not a number [at RBA], they know you my name here and you are not just a statistic. All staff her are very compassionate and care about the well being of their patients. This office is very organized and have good communication. All staff here seem to be very experienced...My nurse is very compassionate always willing to answer questions no matter how many I have.
How was your experience with Scott Slayden at RBA?
Love Dr. Slayden. He is very compassionate. He does not sugar coat anything. He is very thorough and wants to see me succeed at becoming a mother. He always answers questions and gives any information that is helpful for his patients.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Trust your doctor. While you may not like what he has to say, he knows what he is doing so just trust his treatment and guidance.
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
I felt like a human. He is always super through with me. He does not sugar coat anything he is blunt and gets to the point which is what I want to know.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
1st IUI - Letrozole- negative pregnancy test Moving own to IVF in May this will be my protocol Flare FSH 300/300/hCG 20/ICSI/freeze all at blast/No PGT due to young age.
Describe your experience with your nurse at RBA. (Assigned nurse: Jennifer (nurse))
My nurse is very compassionate always willing to answer questions no matter how many I have.
Describe your experience with RBA.
Treated like a patient not a number, they know you my name here and you are not just a statistic. All staff her are very compassionate and care about the well being of their patients. This office is very organized and have good communication. All staff here seem to be very experienced.
Describe the costs associated with your care under Scott Slayden at RBA.
IUI - $1500 IVF - $12,100. $4,200. $7,500
Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
I have not made it this far yet. Still waiting on egg retrieval
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Lawrenceville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Consult
10
10
Age 28
Diminished Ovarian Reserve
Endometriosis
Male Factor
Unexplained
European
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Slayden is a wealth of information and such a compassionate doctor. He understood our desperation for a baby and very clearly laid out a plan of treatment. He is both warm and factual, and put both my husband and myself at ease...He answered all of our questions patiently and thoroughly.
Dr. Slayden and his staff [at RBA] want the best outcome for you and will work with you to develop the right plan. Be prepared to hear a lot of big words and ask questions as much as you need to...Take notes at your consult. Dr. Slayden talks quickly because he has so much to say!
How was your experience with Scott Slayden at RBA?
Dr. Slayden is a wealth of information and such a compassionate doctor. He understood our desperation for a baby and very clearly laid out a plan of treatment. He is both warm and factual, and put both my husband and myself at ease.
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Take notes at your consult. Dr. Slayden talks quickly because he has so much to say!
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
Dr. Slayden spent over an hour with us discussing his diagnosis and plan for treatment. He answered all of our questions patiently and thoroughly.
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
No protocol used yet, still in the waiting period.
Describe your experience with RBA.
Go in with an open mind. Dr. Slayden and his staff want the best outcome for you and will work with you to develop the right plan. Be prepared to hear a lot of big words and ask questions as much as you need to.
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Lawrenceville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Consult
10
10
Age 30 - 31
Black or African-American
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Jessica Rubin] was very easy to talk. She explained how fertility and infertility works. She helped us to understand the tests and processes we would go through. She included diagrams to visually show how it all works! We arrived at our appointment and was seen right away.
[The staff at RBA - Sandy Springs] is very nice, everyone that works there are pleasant and always smiling! They make you feel comfortable when you arrive, until you leave. The environment is really nice. They get you in and out, with your appointments...They are excellent
How was your experience with Jessica Rubin at RBA?
She was very easy to talk. She explained how fertility and infertility works. She helped us to understand the tests and processes we would go through. She included diagrams to visually show how it all works! We arrived at our appointment and was seen right away.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Be open-minded
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
She was extremely nice and helpful with explaining everything
Describe the protocols Jessica Rubin used in your cycles at RBA and their degree of success.
i have only done the tests - covid19 put a pause to our progress.
Describe your experience with the nursing staff at RBA.
They are excellent
Describe your experience with RBA.
The clinic is very nice, everyone that works there are pleasant and always smiling! They make you feel comfortable when you arrive, until you leave. The environment is really nice. They get you in and out, with your appointments
10
Doctor
Jessica Rubin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
10
9
Age 31 - 37
3 IUI
1 IVF
PCOS
European
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Be prepared to wait for your initial appointment, but he [Dr. Toledo] is worth the wait...suspected that we were getting "bad eggs" (resulting in the chemical pregnancies), and he therefore recommended pre-implantation genetic screening to screen for embryos with abnormal numbers of chromosomes. He also suggested ICSI to directly inject the sperm into the egg. We did our first and only retrieval in November 2013, and came away with 9 eggs, 8 fertilized, and 7 made it to day 5, at which point they froze and biopsied all of them for genetic screening.
Megan and Lisa were my primary nurses during my IUIs, egg retrieval, and first transfer [at RBA]. They were both wonderful and responded to all of my emails quickly... For IVF, we used a financing plan that totaled approximately $22,000, but included 3 fresh cycles and 3 frozen cycles (and the benefit stops after a successful pregnancy). We only ended up needing one of each, so we probably overpaid...The parking is also kind of expensive, so I would recommend carpooling with your significant other for appointments so you don't have to pay two parking fees.
How was your experience with Andrew Toledo at RBA?
Dr. Toledo has a wonderful bedside manner. He is friendly and personable and has been doing this a long time. It takes a long time to get into see him, but there's a reason for it. You won't be sad you waited an extra few weeks. Some of his explanations are technical, but for the most part, he explains things in terms non-medical people can understand. He will take as much time as he needs with patients for consultations - I think those are booked in one hour blocks, just so he doesn't have to get to another patient. I think we spent one hour with him in our initial consult (not including exams, bloodwork, and meeting with the nurses before and after). He answers questions patiently and is happy to take follow up calls. Once we had decided to go forward with IVF, I had questions about the drugs and injections I was prescribed, and I was able to get on the phone with him personally within a couple of days to get answers from him.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Be prepared to wait for your initial appointment, but he is worth the wait. And have a list of questions ready to go and be prepared to take notes.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo is the most kind and caring doctor I've ever had. He has a wonderful bedside manner. Every time we have been back to see him, he remembers us, our kids, and things we like to do. When we did our egg retrieval, we got fewer eggs than we expected, and he let me cry on his shoulder when I found out.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
We started with IUI on Femara. (I had been prescribed Clomid and timed intercourse with my OB/GYN but that had not worked, so we moved onto Femara.) Each IUI cycle also included a trigger shot 12 hours before the first insemination, and then 24 hours, there was a second insemination. The first IUI cycle was negative, so they changed the timing of my progesterone. The second attempted IUI did not make it to insemination because I did not get any follicles, so they reversed on the progesterone timing. The second and third IUI were identical in terms of medications, and both resulted in chemical pregnancies. My beta with the second IUI stalled at just below 50, and the beta with the third IUI barely made it above 10. Dr. Toledo did give us the option after the second failed IUI to start IVF, but we elected to try one more. After the third failed IUI, we were told our best option was to proceed with IVF. We had a whole lot of bloodwork done (on both me and my husband) and a meeting with a genetic counselor. Dr. Toledo suspected that we were getting "bad eggs" (resulting in the chemical pregnancies), and he therefore recommended pre-implantation genetic screening to screen for embryos with abnormal numbers of chromosomes. He also suggested ICSI to directly inject the sperm into the egg. We did our first and only retrieval in November 2013, and came away with 9 eggs, 8 fertilized, and 7 made it to day 5, at which point they froze and biopsied all of them for genetic screening. I was on Bravelle and Menopur at the lowest doses recommended (I believe 2 injections of each, each day) because I have PCOS and they were worried about overstimulating. We then stopped the medication since we would be doing a fresh transfer. We ended up with 4 genetically normal embryos, and planned to transfer one of them in January. For the transfer, I was placed on birth control to level off my hormones and then put on estrogen (patches) and progesterone (suppositories) on the first day of the transfer cycle, which I was on till the pregnancy reached 12 weeks. (They will normally wean you off these starting at 8 weeks when the placenta has taken over, but I was traveling around week 10 and was being extra cautious, so they let me stay on it till 12 weeks, when I started seeing my regular OB/GYN). The transfer took place on day 20 of my cycle, and Dr. Toledo did the transfer himself. We got a positive pregnancy test, and that baby is now almost 4.5 years old. Dr. Toledo also did an "uterine scratch test" at the beginning of the cycle, which has shown increased pregnancy rates. We did a second frozen transfer in October 2016 with the same protocol and steps as our first frozen transfer, but Dr. Toledo did do an HSG test to make sure my uterus was still in good shape (no fibroids, cysts, etc.) It was all clear, and one of his colleagues did the second transfer. That baby is now 1.5.
Describe your experience with your nurse at RBA. (Assigned nurse: Megan, Lisa, and Krista)
Megan and Lisa were my primary nurses during my IUIs, egg retrieval, and first transfer. They were both wonderful and responded to all of my emails quickly. I did not have as much interaction with Krista because I treated there for a relatively short period of time with my second transfer (Megan and Lisa had both left by then), but she was always kind, called promptly with lab results, and answered emails quickly too.
Describe your experience with RBA.
Dr. Toledo's assistant - Melissa - is amazing and returns calls quickly. The front office staff, particularly Mary Ellen, is a delight and calls you by name when she sees you come in. They do have a policy that no children are allowed, which I appreciated as a patient before we had our girls and respected as a patient who has had two successful pregnancies. If you are bringing in new babies to meet Dr. Toledo, they ask you to wait across the elevator bank, just so you do not upset couples who have not yet had successful pregnancies. The only complaint I had about the clinic was their financial/accounting people. They often tried to bill us for things we hadn't had done, and one lady was particularly insensitive when I had to check out after I'd found out we wouldn't be able to go forward with the second planned IUI. The parking is also kind of expensive, so I would recommend carpooling with your significant other for appointments so you don't have to pay two parking fees.
Describe the costs associated with your care under Andrew Toledo at RBA.
The IUIs cost around $1500 ($500 per insemination, plus ultrasound monitoring and meds). For IVF, we used a financing plan that totaled approximately $22,000, but included 3 fresh cycles and 3 frozen cycles (and the benefit stops after a successful pregnancy). We only ended up needing one of each, so we probably overpaid. We were told when we went back for our second transfer that they had changed the program such that we could have used the funds leftover after our first successful transfer to put toward the second transfer. Medications for the egg retrieval were probably in the neighborhood of $4,000 to $5,000, most of it being out of pocket. My husband changed insurance plans for our second transfer, which had an allowance for fertility coverage, and it cost us approximately $600 or $700 out of pocket (including meds) . I think the frozen transfer without insurance would have been around $3000.
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr. Toledo was strongly in favor of a single embryo transfer - I was 31 and 34 at the time of both my transfers - and he did not see a reason to consider a multiple embryo transfer at my age. Given our circumstances, we also had a very good chance of one working (and those odds only increased with two), and he reminded us that twins is twice the cost at the same time (two daycare payments, two college tuitions, two of all the baby gear, etc.).
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 35 - 36
2 IUI
Endometriosis
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I always came away from my appointments [with Dr. Daniel Shapiro] knowing exactly what to expect, the probability of success and the potential risk. He creates a warm environment, often infused with humor. He gets to know his patients as people...When we miscarried after a second round IUI he sat with us for as long as we needed. He gave me a hug (after asking permission) and walked us out the backdoor, so we wouldn't have to go out through reception. I highly recommend working with him.
The procedure costs [at RBA] are comparable to other Atlanta facilities. I know there are payment options available, as needed...The clinic runs pretty efficiently. I've never waited more than 10-15 minutes, at the longest, for my appointments. I've never had trouble with scheduling. The receptionists are friendly and know me by name. The same is true for the billing team. You definitely feel like the whole clinic is rooting for you.
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro does not mince words. I always came away from my appointments knowing exactly what to expect, the probability of success and the potential risk. He creates a warm environment, often infused with humor. He gets to know his patients as people. For instance, he actually gave me his family's recipe for latkes (hand written) when he found out I was planning to include the dish over the holidays. When we miscarried after a second round IUI he sat with us for as long as we needed. He gave me a hug (after asking permission) and walked us out the backdoor, so we wouldn't have to go out through reception. I highly recommend working with him.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Don't expect him to sugar coat information, whether good or bad. He is supportive and compassionate, but also direct in his delivery.
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
Dr. Shapiro has always been optimistic, but realistic throughout our testing and treatment process. I always feel like he's giving me the time I need to talk through options and get all my questions answered. He never pushes us toward a treatment plan we're not comfortable with or interested in. We also greatly appreciate his sense of humor, especially during the stressful moments.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
I went to see Dr. Shapiro for secondary infertility. After laparoscopic surgery I was diagnosed with mild endometriosis. Given that I had a previous pregnancy, my AMH was high and there were no male factor issues, he recommended IUI with Clomid. The first cycle produced one follicle and didn't result in a pregnancy. The second cycle produced three follicles, my husband's sperm sample was 84M, and resulted in a pregnancy. I actually had a consult midway through my second cycle requesting to skip a third and move directly to IVF. Dr. Shapiro was so confident in the progression of my second cycle he told me that he felt fairly confident it would end in pregnancy, which it did. I did miscarry at 5 weeks, unfortunately, but the IUI was a success. I'm now waiting for my regular cycle to return and a consultation with Dr. Shapiro before proceeding to my next treatment option.
Describe your experience with RBA.
The clinic runs pretty efficiently. I've never waited more than 10-15 minutes, at the longest, for my appointments. I've never had trouble with scheduling. The receptionists are friendly and know me by name. The same is true for the billing team. You definitely feel like the whole clinic is rooting for you.
Describe the costs associated with your care under Daniel Shapiro at RBA.
I'm lucky enough to work for a company that provides fertility benefits, so I paid little out of pocket. The procedure costs are comparable to other Atlanta facilities. I know there are payment options available, as needed.
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
9
9
Age 32 - 35
3 IUI
1 IVF
Unexplained
Prefer not to answer
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Shapiro is flexible and can tailor treatment plans that work best for you! I am terrible with shots so during the transfers I was able to do a crinone gel instead of progesterone shots everyday!...my endometrial lining wasn’t where we wanted it to be on day 10 so we increased the estradiol orally and vaginally...was very upfront with us and would let us decide whether to transfer multiple embryos or not. My first transfer he recommended one as I had unexplained infertility so we wanted to see if that took - and it did! On the second we did the same given the success of the first!
They are really efficient once you are a patient! Since you need to be in the clinic so often, you don’t want to wait 30 mins just to get blood drawn (like my previous clinic). RBA is great with this, always prompt and communicate very well on the process...The clinic is so well run that you are never left in the waiting room for more than 15 minutes while the “number” of other patients walked in...There has been turnover in the nursing and support staff. This is one pain point with the clinic. My experience this time around was much better than previously and Dr Shapiro was honest with us letting us know that the nursing staff is fairly new but learning everything quickly.
How was your experience with Daniel Shapiro at RBA?
Dr Shapiro is very knowledgeable in his field. He can over explain certain things but that only makes you feel more confident in the plan going forward. He properly assesses the pros and cons of each situation and let’s you and your partner make a decision.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Be knowledgeable walking in and have somewhat of a plan as to the outcome you want and timeframe. Dr Shapiro is flexible and can tailor treatment plans that work best for you! I am terrible with shots so during the transfers I was able to do a crinone gel instead of progesterone shots everyday!
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
The clinic is so well run that you are never left in the waiting room for more than 15 minutes while the “number” of other patients walked in.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
I was on estradiol, baby aspirin and crinone for both embryo transfers. On the second, my endometrial lining wasn’t where we wanted it to be on day 10 so we increased the estradiol orally and vaginally.
Describe your experience with the nursing staff at RBA.
There has been turnover in the nursing and support staff. This is one pain point with the clinic. My experience this time around was much better than previously and Dr Shapiro was honest with us letting us know that the nursing staff is fairly new but learning everything quickly.
Describe your experience with RBA.
They are really efficient once you are a patient! Since you need to be in the clinic so often, you don’t want to wait 30 mins just to get blood drawn (like my previous clinic). RBA is great with this, always prompt and communicate very well on the process.
Describe the costs associated with your care under Daniel Shapiro at RBA.
Thankfully IVF is covered under our insurance for this clinic. Egg retrieval + embryo transfer came to about $3,000. The latest embryo transfer was $900!
Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr Shapiro was very upfront with us and would let us decide whether to transfer multiple embryos or not. My first transfer he recommended one as I had unexplained infertility so we wanted to see if that took - and it did! On the second we did the same given the success of the first!
What specific things went wrong at RBA?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RBA.
In 2016 (different nursing staff then now), it was a mess trying to get prescriptions ordered to start my egg retrieval process- super stressful!
9
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
10
10
Age 28 - 31
1 IVF
Male Factor
Tubal Blockage
European
Income $100K - $199K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I liked him [Dr. Robert Straub]. He was very straight forward, very smart, answers all questions... 1. We did fresh transfer with ICIS. I was young and my fertility issue is a tube blockage and my husband had a vasectomy reversal so his sperm was an issue as well. It worked the 1st time, our baby is 2.5 years old 2. went in to use one of our frozen tested (PCG and PDG) embryos) did a typical transfer (BC, Estrogen, PIO). 1st beta was 20. 2nd beta was 6. 3. Currently in cycle. This cycle we did Lupron and a scratch biopsy.
I hate the location of the main office [of RBA]. It is far from Fayetteville where Dr Straub sees people for consults. Youhave to get all your test done there and it is a drive. The facility itself is very clean and nice.... RBA gives a military discount. Our Fresh cycle was about 8K and our 2 frozen were 2K a piece. We had genetic testing that was 1000 to take the sample..... I like Amy. She always response to emails usually same day. I never had an issue getting questions answered. She did tell me about my 2nd cycle not resulting in a pregnancy, she was straight forward.... but I am sure that news is hard to give.
How was your experience with Robert Straub at RBA?
I really liked him. I saw him about 6 times, either for consults, plan of action, scratch biopsy and he called when I was pregnant the 1st time. I felt like he was very smart a knew what he was doing .
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
ask questions. He always ask if you have any questions and it's your own fault if you don't ask them. He is willing to answer anything, even multiple times.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
I liked him. He was very straight forward, very smart, answers all questions
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
1. We did fresh transfer with ICIS. I was young and my fertility issue is a tube blockage and my husband had a vasectomy reversal so his sperm was an issue as well. It worked the 1st time, our baby is 2.5 years old 2. went in to use one of our frozen tested (PCG and PDG) embryos) did a typical transfer (BC, Estrogen, PIO). 1st beta was 20. 2nd beta was 6. 3. Currently in cycle. This cycle we did Lupron and a scratch biopsy.
Describe your experience with your nurse at RBA. (Assigned nurse: Amy Zimmerman)
I like Amy. She always response to emails usually same day. I never had an issue getting questions answered. She did tell me about my 2nd cycle not resulting in a pregnancy, she was straight forward.... but I am sure that news is hard to give.
Describe your experience with RBA.
I hate the location of the main office. It is far from Fayetteville where Dr Straub sees people for consults. Youhave to get all your test done there and it is a drive. The facility itself is very clean and nice.
Describe the costs associated with your care under Robert Straub at RBA.
RBA gives a military discount. Our Fresh cycle was about 8K and our 2 frozen were 2K a piece. We had genetic testing that was 1000 to take the sample.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
I asked on our 1st consult if we could do 2 embryos and was told no. I was also 26 and it was my first cycle. I understood why he said no, the risk associated with multiple is high.
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Fayetteville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
9
9
Age 29 - 31
1 IUI
IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Straub is very professional and straight to the point with keeping the facts at the forefront of the conversation, but he also does a great job of bringing light and humor to the situation. ... He was very informative and was clear on the plan. I had surgery to remove a polyp in my uterus and he did a great job. He does a great job of comforting during this emotional time. ... He recommended single embryo transfer with PSG testing
Strength would be the kindness of the staff [RBA Cumming] and they make sure you get prompt responses. Weakness would be information regarding the financial aspect, which was overwhelming. Though there is not a straight path to follow, I was a little taken back at the fact that everything had to be paid up front before starting. ... $14,100 for monitoring, transfer and PSG testing. This does NOT include $5700 that was paid twice due to one cancelled round.
How was your experience with Robert Straub at RBA?
He was very straight to the point and helped us make the most realistic decision that would best fit what we were wanting to achieve. He was very informative and was clear on the plan. I had surgery to remove a polyp in my uterus and he did a great job. He does a great job of comforting during this emotional time.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Bring a note pad to write info discussed down because he tends to talk fast.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Dr. Straub is very professional and straight to the point with keeping the facts at the forefront of the conversation, but he also does a great job of bringing light and humor to the situation.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
We first tried IUI which I started on 100mg of clomid daily and triggered with HCG on day 12 and underwent IUI 36 hours later. After the failed attempt, we embarked on our IVF journey. We started on a high dose of Gonal-F for my age due to my AMH being low. I started with 300units twice daily. On day 7 it was determined my ovaries were not responding and we cancelled egg retrieval. So the next protocol is called a "flare" protocol and Ill will be the max dose of Gonal -F 600units twice daily with Lupron. Have not started yet, if this doesnt work we will try max dose of other protocols
Describe your experience with your nurse at RBA. (Assigned nurse: Amy Zimmerman)
Jennifer Cunningham and Amy Zimmerman are the two nurses assigned to me. They were very informative and communicated with me via email
Describe your experience with RBA.
Strength would be the kindness of the staff and they make sure you get prompt responses. Weakness would be information regarding the financial aspect, which was overwhelming. Though there is not a straight path to follow, I was a little taken back at the fact that everything had to be paid up front before starting. Once starting, we had a cancelled retrieval and now we are on a waiting period for 2 more weeks with $14,000 sitting in their account.
Describe the costs associated with your care under Robert Straub at RBA.
$14,100 for monitoring, transfer and PSG testing. This does NOT include $5700 that was paid twice due to one cancelled round.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
He recommended single embryo transfer with PSG testing
9
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Cumming
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
9
Age 34 - 35
2 IUI
1 IVF
Tubal Blockage
Other
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Straub never made us feel rushed or that any questions were ridiculous or not important. He took the time to explain the process while not overwhelming us with details. He always answered all our questions. He didn't make us feel like we were just another case he was reading from a file. ... We attempted 2 rounds of IUI prior to IVF. IUI was a long shot due to a blocked tube.
The strength of the clinic [RBA] is getting back to patients in a timely manner and not having a long waiting period to get the process started like many clinics do. The weakness of the clinic is the response from the on call after hours phone service. ... They [nurses] were very supportive and available while going through IUI and IVF. Even when an appointment did not have a nursing consultation if I had any questions they were always available to help and did not make any questions seem rushed, unimportant or a waste of their time.
How was your experience with Robert Straub at RBA?
Dr. Straub's strengths are in the way he explains the processes and makes you feel comfortable to ask questions. I never felt rushed through the process and my questions were always answered. One of the weaknesses I believe is the sheet that is filled out when he is explaining the process. He draws out the chart while explaining the process. This all makes sense in the visit however I think there should be a form with some info printed and then he could draw the process for the situation. I understand everyone's situation is different and a template can feel a little impersonal however after the visit the writing is hard to read and it is hard to review the sheet later.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
If you are from Fayetteville or the surrounding area be prepared to travel. Many of the appointments will have to be at the main office in Sandy Springs. He is only at the Fayetteville office twice a month and they do not do ultrasound or blood work.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Dr. Straub never made us feel rushed or that any questions were ridiculous or not important. He took the time to explain the process while not overwhelming us with details. He always answered all our questions. He didn't make us feel like we were just another case he was reading from a file.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
We attempted 2 rounds of IUI prior to IVF. IUI was a long shot due to a blocked tube. For the process I did clomid, vaginal estrogen and a trigger shot. Neither attempt worked. IVF- blood work and ultrasound on day 2 of cycle. Started taking 225 iu/ml gonal F. Ultrasound and blood work on day 6 of cycle. Continuing with gonal F and started Ganirelix. Completed the gonal F day 11. Completed ganarelix day 12 and took Lupron trigger shot night of day 12. Egg retrieval day 14. 16 eggs retrieved, 9 were mature, 8 were able to fertilized, 4 made it to blastocyst. Waiting on PGS results to see how many are normal and to do FET.
Describe your experience with the nursing staff at RBA.
The nursing staff has always been available to answer questions and to help go through the process. They were very supportive and available while going through IUI and IVF. Even when an appointment did not have a nursing consultation if I had any questions they were always available to help and did not make any questions seem rushed, unimportant or a waste of their time. The nurses returned phone calls quickly and always responded to encrypted emails promptly.
Describe your experience with RBA.
The strength of the clinic is getting back to patients in a timely manner and not having a long waiting period to get the process started like many clinics do. The weakness of the clinic is the response from the on call after hours phone service. Although the phone service is contracted the people taking the messages should understand the need of the facility they are taking the message for, the answering service was occasionally insensitive and rude.
Describe the costs associated with your care under Robert Straub at RBA.
Approximately 1200 for each IUI IVF- process 14,100 includes all blood work and ultrasound and retrieval Medication for IVF- 2700 PGS-550 Unlimited FET until a viable pregnancy- 7000$
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
We have not had the consult for this yet.
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Fayetteville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
10
Age 42 - 43
4 IUI
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Native American
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt like a human because I was petrified going in. I am a bigger girl and there is A LOT of bias against obese women trying to get pregnant. Dr. Shapiro addressed it directly which was totally appropriate but also very gently and respectfully.... Dr. Shapiro will only transfer ONE embryo at a time. His reasoning for this is that it does not really increase liklihood of implantation versus multiple pregnancy outcome and complications associated with same. I would like to transfer more than one if available as I am hoping one round of IVF will be enough but I understand his rationale and I like him so much I would rather stay with him, even with his one embryo approach.
Strengths of this clinic [RBA- Sandy Springs] would be getting patients in to see the doctor quickly, waiting room time is short, front desk staff are kind and friendly and responsive to needs while keeping confidentiality a main concern. I have not really seen any weaknesses, we have always been accomodated, even last minute....Both nurses (Kelly and Diana) are responsive, kind and compassionate. They alternate working the phone and seeing patients in the office but it is so comforting to k lnow that you are seeing or talking to one or the other.
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro is sensitive and caring and made us feel as if we were family, which i suppose you are to a degree when you conceive with his expertise and guidance! Dr. Shapiro explained the whole process overall and then explained our case with our factors specifically. He is laid back, very funny and you leave with a sense if being in good capable hands.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
One piece of advice I would give a prospective patient of Dr. Shapiro is to not be worried about what he may say to you. I was so nervous because I felt like the only obese person to walk in there but he was so respectful and kind. He really looks at the whole picture and does not judge his patients. You can feel secure knowing he has your best i terests and outcomes at heart.
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
I felt like a human because I was petrified going in. I am a bigger girl and there is A LOT of bias against obese women trying to get pregnant. Dr. Shapiro addressed it directly which was totally appropriate but also very gently and respectfully.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
In my treatment we did four rounds of IUI Dec 2018-March 2019. Protocol for treatment was an ultrasound on day 3 of my cycle to check ovaries and lining of uterus; Femara on days 5-9 of my cycle, testing for peak LH (Lutenizing Hormone) and since I never received a peak we did another ultrasound around day 14 to see if my follicles were ready to release an egg. HCG trigger shot was given to induce ovulation when egg was ready and insemination followed two days later.i would then have to wait two weeks to take a pregnancy test.
Describe your experience with your nurse at RBA. (Assigned nurse: Kelly and Diana)
Both nurses (Kelly and Diana) are responsive, kind and compassionate. They alternate working the phone and seeing patients in the office but it is so comforting to k lnow that you are seeing or talking to one or the other.
Describe your experience with RBA.
Strengths of this clinic would be getting patients in to see the doctor quickly, waiting room time is short, front desk staff are kind and friendly and responsive to needs while keeping confidentiality a main concern. I have not really seen any weaknesses, we have always been accomodated, even last minute.
Describe the costs associated with your care under Daniel Shapiro at RBA.
We have great insurance and our out of pocket costs for IUI was about $400 each IUI including medications, ultrasounds, and insemination.
Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr. Shapiro will only transfer ONE embryo at a time. His reasoning for this is that it does not really increase liklihood of implantation versus multiple pregnancy outcome and complications associated with same. I would like to transfer more than one if available as I am hoping one round of IVF will be enough but I understand his rationale and I like him so much I would rather stay with him, even with his one embryo approach.
9
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 36
1 IUI
Unexplained
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Don’t feel like you are coming with too much history because you are not. Dr. Toledo will look at everything and anything you bring...He listened, took a look, and was appreciative of all I had provided...immediately took a look at my thyroid levels and put me on medicine. In his opinion, I should have been on it already. My levels were in perfect range after few short weeks...has exceeded every expectation I ever had of a RE...He had a bit of a waiting list, but I took that as I good sign. I
We qualified for the “baby guarantee” program [at RBA]. You and your spouse have to meet certain criteria pertaining to your health and specific tests to qualify. The initial fee for this program is 25k...The central clinic is great. Friendly staff from the second you walk in and there is always someone with you at any time. The great thing about RBA is there are several satellite offices...I can visit any satellite office for monitoring or labs and they all communicate.
How was your experience with Andrew Toledo at RBA?
Dr. Toledo got to know my husband and I as individuals and not just patients. He wanted to know about our stresses in life, occupations, how our journey had been. Our first appointment was an open dialogue about what we had experienced. I was certain he would push IVF from the start. Isn’t that what they do at a reproductive clinic? To our surprise, he didn’t. After several appointments and honest conversations with Dr. Toledo we have decided to pursue IVF. I’m confident he has the hope that we do.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Come prepared. Don’t feel like you are coming with too much history because you are not. Dr. Toledo will look at everything and anything you bring. I predicted that I had a thyroid problem so I pulled blood labs from three years back (non related to fertility). He listened, took a look, and was appreciative of all I had provided.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo has exceeded every expectation I ever had of a RE. With a troubling and disappointing 2018, we scheduled and appointment with Toledo. He had a bit of a waiting list, but I took that as I good sign. I had four unrelated individuals recommend his name to me, so when our appointment day came I felt as though I was meeting a celebrity. Toledo sat with my husband and I and went page by page over our history. He was so compassionate and thorough. We left with a renewed sense of hope and peace. Every appointment since has been better then the last. Being in his care as where we are supposed to be.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
Dr Toledo immediately took a look at my thyroid levels and put me on medicine. In his opinion, I should have been on it already. My levels were in perfect range after few short weeks. He ordered another sonohysterogram. I had one done a year before with my OBGYN but he wanted to run one again. I can’t even begin to explain how easy that procedure was at RBA compared to my first. The ladies at RBA explained that that was something they do daily whereas an OBGYN might know how to do it but they don’t practice it that often. Dr. Toledo also ordered a few tests on my husband so we could have the most current information. He then sat down with us and went through everything, thoroughly explained our options, and gave us his opinion.
Describe your experience with your nurse at RBA.
At RBA we work with the same staff from the beginning to the end. Dr. Toledo has an admin who scheduled our first consultation and has always been available for general question. Then there is a separate young lady to go through our protocol, next medical steps, consents, etc... Tay is his financial contact. She had a separate meeting with us to talk solely about financing, insurance, and drug costs. We have also met a team of nurses and his medical assistant who have guided us through everything at this point. We feel like we are in really good hands.
Describe your experience with RBA.
The central clinic is great. Friendly staff from the second you walk in and there is always someone with you at any time. The great thing about RBA is there are several satellite offices. I live in the city but work about an hour north. I can visit any satellite office for monitoring or labs and they all communicate.
Describe the costs associated with your care under Andrew Toledo at RBA.
We qualified for the “baby guarantee” program. You and your spouse have to meet certain criteria pertaining to your health and specific tests to qualify. The initial fee for this program is 25k. The program lasts for two years or one live birth, whichever comes first. If this does not happen you get the majority of your money back. If you choose to leave the program you also get the majority of your money back. We looked at all options and financially this made the most sense. It’s a great program and we are lucky to be in it!
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources