RBA

He [Dr. Toledo] has a caring and warm personality and makes you feel well taken care of while under his care. He was available and thorough when studying past histories of my husband and me. We felt like he had been treating us for years from the initial consultation...antagonist IVF cycle...he explained to us that his recommendation would be to transfer multiple embryos if the first round is unsuccessful (as a secondary option). But, he also mentioned that the choice is completely ours to make....

The nursing staff [at RBA] is always very responsive. They have always responded to me the same day I have sent in messages. The nurses that I have spoken to on the phone have always been compassionate and caring...would recommend that they invest in a different patient portal system. The one that they currently use is not very user friendly and seems to be a bit unorganized. The messaging system is a one way messaging, and if communication is going back and forth, I think an upgrade is due. But other than that, the clinic does a fantastic job...

How was your experience with Andrew Toledo at RBA?

Doctor Toledo has a passion for caring for his patients. He has a caring and warm personality and makes you feel well taken care of while under his care. He was available and thorough when studying past histories of my husband and me. We felt like he had been treating us for years from the initial consultation. After meeting with him, we had a renewed sense of hope to conceive after facing years of challenges with infertility.

What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?

I do not have a piece of advice specific to Dr.Toledo himself... But the patient portal that they use does not have a feature to reply to messages. It is basically a one way messaging portal. So, anytime I need to respond to messages, I have to create a new message and tag it in the subject line as "replying to:(name)" because it begins a new thread. This can create a barrier in communicating between doctors/nurses and patients. Using a patient portal that allows two way messaging could potentially make communication more clear.

During treatment, were you treated like a number or a human with Andrew Toledo at RBA?

During our initial consultation with Dr.Toledo, we felt like he had been treating us for years. He took the time to really study our histories and we felt comfortable discussing our backgrounds with him. He was very open and warm spirited when getting to know us (even though we felt like he already knew us).

Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.

My treatment with Dr.Toledo is an antagonist IVF cycle. I am in the process of being prescribed 3 injections for about a 1.5-2 weeks. One injection is to stimulate the ovaries, another injection is for preventing premature release of the eggs, and the third is a trigger shot to release the follicles at the right time so that they may be retrieved. We plan to fertilize the retrieved eggs and freeze. When it is time, we will do a frozen embryo transfer and I will be administered medications to help create the optimum uterine conditions for the transfer.

Describe your experience with the nursing staff at RBA.

The nursing staff is always very responsive. They have always responded to me the same day I have sent in messages. The nurses that I have spoken to on the phone have always been compassionate and caring. When things got stressful and overwhelming, their helpful manner was encouraging.

Describe your experience with RBA.

Strengths: The nursing staff is very caring which will make the clinic as a whole stand out in a very good way. The doctors are like no other. After years under the care of my gyno trying to help us conceive, the doctors at RBA clinic are amazing with knowledge, patient care, and treatment planning. Weaknesses: I think I would recommend that they invest in a different patient portal system. The one that they currently use is not very user friendly and seems to be a bit unorganized. The messaging system is a one way messaging, and if communication is going back and forth, I think an upgrade is due. But other than that, the clinic does a fantastic job!

Describe the costs associated with your care under Andrew Toledo at RBA.

There were several options explained to us about the costs of IVF. Our financial consultant explained pricing with all of the options that we could choose from. It was all about what worked best for us. My husband and I liked the Bundl deals that were presented to us, and we actually ended up doing the level 2 one which included 2 retrievals and several transfers within a 36 month time frame. Because we chose the option for a 100% money back guarantee with Bundl, our total costs were $30,900.00. This plan is basically insurance for money back, multiple retrievals and transfers (if needed).

Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Absolutely. Dr.T did not tell us that we could NOT transfer multiple embryos, but he did educate us on the chances of the embryos splitting. The odds are higher of them splitting to create twins when you undergo IVF. So he explained to us that his recommendation would be to transfer multiple embryos if the first round is unsuccessful (as a secondary option). But, he also mentioned that the choice is completely ours to make.

What specific things went wrong at RBA?

Lost results

Describe the specific things that went wrong at RBA.

This is not necessarily a complaint for the clinic because I do not believe the fault was theirs... But my labs were lost for our prescreen bloodwork. I truly believe that LabCorp sent our samples to the wrong location of RBA. It was actually my clinic who did the work to hunt them down and locate them.

Doctor

Andrew Toledo

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020 - 2022, Unknown Success

Age 31 - 33

2 IUI

1 IVF

Anovulation

PCOS

European

Latinx

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

6 Fertility Medications With Other Docs

Neutral

Success w/ Doc Not sure

Review of

Communication can be off [at RBA]. Sometimes they are great at communicating, and sometimes it’s so hard to get in contact with them. The billing department can be slow and responding and also hard to get in contact with...Dr. Best has always been warm and kind to us. With everything we have been through, she has been understanding and emphatic.

How was your experience with Monica Best at RBA?

Dr. Best has been very kind and compassionate towards us. She has wanted to see us succeed. With both miscarriages, she was very empathetic. She also wants to make sure we are doing everything we can to bring us home a baby. Sometimes I can get frustrated with the virtual visits, because she tends to run late. However, I know she is busy and potentially taking time to be with other patients that need her attention. Overall, I love Dr. Best and would recommend her to others.

What's one piece of advice would you give a prospective patient of Monica Best at RBA?

Advocate for yourself! Do not be afraid to ask questions, she is very good at responding and making sure you understand.

During treatment, were you treated like a number or a human with Monica Best at RBA?

Dr. Best has always been warm and kind to us. With everything we have been through, she has been understanding and emphatic.

Describe the protocols Monica Best used in your cycles at RBA and their degree of success.

I have textbook PCOS, so I was on a pretty basic protocol. For the most part, it all “worked”. For my IUIs, I was in oral letrazole and used an HCG trigger shot. I did end up ovulating both times, so it technically worked even if it did not result in a positive pregnancy test. For egg retrieval I was on HCG, follistim, and ganirelex. These worked great for me and got us 34 eggs! Amazingly, I did not get OHSS. For my first transfer, I was on oral estrogen, baby aspirin, progesterone suppositories 2x daily and PIO (5 days before transfer). I did get a positive result, but my progesterone was low, and my beta did not rise appropriately. We upped the suppositories to 3x daily. Unfortunately, this resulted in an early loss just shy of 5 weeks. With my second transfer I was put on the same protocol, but added in lovenox. This resulted in a positive test as well and my beta numbers rose appropriately this round. However, baby was not growing as they should and we lost them at 9 weeks. The last miscarriage was recent and we have not yet discussed any protocol changes for the 3rd transfer. She does want to do some additional testing and an surgery before this next transfer.

Describe your experience with the nursing staff at RBA.

Started out with a nurse named Lacie, and she was the best. Very sweet and compassionate about our journey. She remembered details about me and my cycle/where we were at in our treatment. Unfortunately she left. Then I mostly spoke to a nurse named Christy. She was very good at her job, organized, and knew what she was doing/talking about. She was not as sweet and compassionate as Lacie, but still a good nurse. Most recently, I have been talking to a nurse named Samantha. I have not had much interaction with her, but she seems to be sweet as well.

Describe your experience with RBA.

Communication can be off. Sometimes they are great at communicating, and sometimes it’s so hard to get in contact with them. The billing department can be slow and responding and also hard to get in contact with.

Describe your experience with your monitoring appointments at RBA.

It was well ran. Did not feel like it was a “cattle call” they are very busy, but not overbooked. The only overbooking they tend to do is bloodwork appointments. I was always able to schedule it at a good time for me, it did not ruin my schedule.

Describe the costs associated with your care under Monica Best at RBA.

In the year 2021, we paid $23k in total to RBA. This was for egg retrieval, and 1 FET. Plus copays.

Describe Monica Best's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Basically she told me that the odds only go up slightly on getting pregnant. She also told me that she wants my first pregnant to go as smoothly as it can and that multiples are considered high risk.

What specific things went wrong at RBA?

Provided conflicting information

Describe the specific things that went wrong at RBA.

Once they forgot to tell me my next steps and to set up an appointment with me. When I knew I needed an appointment, I informed them and they were shocked that I didn’t have it set up already. They then did apologize and set up my appointment, but it was a month later than I felt like it could have been. Another time, my dr was 30 minutes late to a phone call appointment. I had to send the clinic a portal message and less than 5 minutes after I sent it, my dr called.

Doctor

Monica Best

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Marietta

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020 - 2022, Successful

Age 37 - 39

4 IUI

PCOS

Black or African-American

Income $100K - $199K

Only Doc Seen

Donor Sperm

LGBTQ+

Strongly Recommends

Successful

Review of

Dr. Rubin is an amazing doctor and makes me feel comfortable and she makes me feel like I matter. From the first time I sat in her office she has always made me feel welcomed and safe. She was very supportive during each cycle even the one positive pregnancy I had that ended in death. I recommend Dr. Rubin to all my friends...If you want to feel safe and feel like you matter Dr. Rubin should be your doctor.

RBA’s strengths focus on ensuring the patient is aware of what procedure will happen, how it will happen, and follow up is great. The financial office is not as informative about what is owed. I may come in for one cycle and do the ultrasound and not be charged and the next cycle I am asked for payment. It can become confusing. I’m not sure if I had a credit or what...The clinical team is very responsive and informative. Always professional and available to answer questions.

How was your experience with Jessica Rubin at RBA?

What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?

If you want to feel safe and feel like you matter Dr. Rubin should be your doctor.

During treatment, were you treated like a number or a human with Jessica Rubin at RBA?

Dr. Rubin truly cares about her patients. After the passing of my son who was born 8/9/21 and passed the next day 8/10/21 she has been very empathetic and very supportive on trying to get me to a successful pregnancy.

Describe your experience with your nurse at RBA. (Assigned nurse: Callie )

The clinical team is very responsive and informative. Always professional and available to answer questions.

Describe your experience with RBA.

Describe the costs associated with your care under Jessica Rubin at RBA.

IUI in 2021 was about $350 and I can’t remember how much ultrasound was IUI in 2022 is about $475 and I paid $215 for ultrasound Storage is $200

What specific things went wrong at RBA?

Provided conflicting information

Describe the specific things that went wrong at RBA.

I was told when insurance was verified that my insurance would cover the IVF and when it came time to start a cycle I was told different information. I was prepared to pay the discussed amount of almost $6000 but once I received that news it was disappointing and I did t have $20,000 to pay.

Doctor

Jessica Rubin

Humanity

Communication

Frequency Seen

LGBTQ+ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ+ Care

Clinic Atmosphere

Educational Resources

Review of

2022, Unsuccessful

Age 29

PCOS

Unexplained

European

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

I was intrigued by him [Dr. Shapiro] in the initial consult, which ended up being my only interaction with him. He was very knowledgeable and even though I'm a nurse, endocrine has never been something I've completely understood, he was able to break down concepts in a way I understand more easily...I was "diagnosed" during my consultation based on lab work my GYN had completed and symptoms. When my spouse and I completed the additional workup/diagnostic tools, prior to having results communicated I was asked to pay for treatment that was pre-planned like part of a standard treatment protocol...

The clinic [RBA] is very clean, updated, and the front office staff was very friendly. The parking situation and finding the office is a little confusing, it might be beneficial to have some details on the website to review prior to going...They were prompt to respond to messages in the portal. However, when I asked for my results on different occasions I was told that "no news is good news" and that I needed financial clearance prior to a nurse call...

How was your experience with Daniel Shapiro at RBA?

I was intrigued by him in the initial consult, which ended up being my only interaction with him. He was very knowledgeable and even though I'm a nurse, endocrine has never been something I've completely understood, he was able to break down concepts in a way I understand more easily.

What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?

If you just want treatments to be completed and not need to understand why your body is not able to conceive a baby naturally, go for it and have your checkbook ready.

During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?

I was "diagnosed" during my consultation based on lab work my GYN had completed and symptoms. When my spouse and I completed the additional workup/diagnostic tools, prior to having results communicated I was asked to pay for treatment that was pre-planned like part of a standard treatment protocol.

Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.

I was initially started on metformin to help with insulin resistance as he said I had PCOS since I had abnormal cycles. He planned to do letrozole and HCG with IUI. He said he chose letrozole because when choosing an oral medication to aid in ovulation, it has less side effects.

Describe your experience with the nursing staff at RBA.

They were prompt to respond to messages in the portal. However, when I asked for my results on different occasions I was told that "no news is good news" and that I needed financial clearance prior to a nurse call.

Describe your experience with RBA.

The clinic is very clean, updated, and the front office staff was very friendly. The parking situation and finding the office is a little confusing, it might be beneficial to have some details on the website to review prior to going.

Describe the costs associated with your care under Daniel Shapiro at RBA.

IUI package is $2500; Timed Intercourse is $1900. The idea of the "packages" is a fairly new concept for them as they varied from the individual prices I was given in August for the tests/labs and I was told about the packages in November/December.

Doctor

Daniel Shapiro

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2022, Unsuccessful

Age 40

European

Black or African-American

Native American

7th of 8 Docs

IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

I felt she [Dr. Monica Best] was very condescending as if this was my first time and I had no idea what I wanted. She didn’t listen to me or my concerns. She refused to acknowledge anything other than her own knowledge. It was her way or no way. I felt she vetoed anything I had to say...During the consult she talked for the entire hour. I got maybe 5 minutes at the end to ask questions. It felt like o was in a lecture instead of a Dr appt

I feel the [RBA] clinic had grown a lot since I first started in 2014. It was more personable then. Now, it’s run like a business with too many patients, doctors trying to push birth control so they can do mass cycles. I used to be able to reach the office by phone. That’s next to impossible. I spent over two hours one day trying to get a person on the phone because the back and forth in the portal wasn’t going anywhere.

How was your experience with Monica Best at RBA?

I felt she was very condescending as if this was my first time and I had no idea what I wanted. She didn’t listen to me or my concerns. She refused to acknowledge anything other than her own knowledge. It was her way or no way. I felt she vetoed anything I had to say.

What's one piece of advice would you give a prospective patient of Monica Best at RBA?

A consult is a great way to know if you’ll be a good fit for each other. Definitely have a list of questions and do y be afraid to interrupt her to get your questions out there otherwise you’ll never get them answered.

During treatment, were you treated like a number or a human with Monica Best at RBA?

During the consult she talked for the entire hour. I got maybe 5 minutes at the end to ask questions. It felt like o was in a lecture instead of a Dr appt

Describe the protocols Monica Best used in your cycles at RBA and their degree of success.

We didn’t do any treatment. The consult was the only contact I had with Dr. Best and I immediately switched to another clinic

Describe your experience with the nursing staff at RBA.

The staff was AMAZING! I absolutely loved them. My SHG and HSG was relatively painful. They took great care to put me at ease and make me as comfortable as possible.

Describe your experience with RBA.

I feel the clinic had grown a lot since I first started in 2014. It was more personable then. Now, it’s run like a business with too many patients, doctors trying to push birth control so they can do mass cycles. I used to be able to reach the office by phone. That’s next to impossible. I spent over two hours one day trying to get a person on the phone because the back and forth in the portal wasn’t going anywhere.

Describe the costs associated with your care under Monica Best at RBA.

I had progyny

What specific things went wrong at RBA?

Lost paperwork
Lost appointments
Failed to send your chart to another clinic
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance

Describe the specific things that went wrong at RBA.

My husband needed bloodwork and a nurse told him he didn’t even though he kept saying he did. He finally left. About 45 min later he gets a call to come back for bloodwork. We had them send a req to take to Quest. My new clinic requested my records that they never received. I had to request them and then my husband’s semen analysis wasn’t included so I had to request that. I was told to call the office when my cycle started but was later told I shouldn’t called the answering service. I was given birth control to take even though I have a clotting issue (which the staff knew).

Doctor

Monica Best

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

RBA

Marietta

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2021 - 2022, Unknown Success

Age 33 - 34

2 IUI

Unexplained

European

Income $100K - $199K

2nd of 2 Docs

IVF With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

Dr. Toledo is great at listening to your concerns. If you don’t feel like something is right, he will immediately address it and change protocol if needed. He throughly answers questions and will address any concerns you have honestly...Our first IUI, we did low dose Letrozol and it did not work. Our second, we upped our Letrozol, got better follicles but never surged so we tried again. The third we did 7.5 and had great follicles but still no positive test. Currently starting IVF meds...

[nurses at RBA] Lack communication. I’ve had ultrasounds and never received an after call with no explanation as to why. When I started IFV, I had no where to start, requested multiple calls and no one would even answer questions until my full payment was made. Very frustrating that I had no clear direction...Front desk staff is amazing and as helpful as they can be. All of the ultrasound techs have been amazing and the doctors I’ve done procedures with have been very nice, helpful and happy to answer any questions...

How was your experience with Andrew Toledo at RBA?

What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?

If you don’t feel something is right, address it. He is more than willing to talk to you and make protocol adjustments.

During treatment, were you treated like a number or a human with Andrew Toledo at RBA?

Dr. Toledo is great, the nursing staff does lack communication and is not very sympathetic when you’re not understanding something or questioning your next steps etc

Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.

Our first IUI, we did low dose Letrozol and it did not work. Our second, we upped our Letrozol, got better follicles but never surged so we tried again. The third we did 7.5 and had great follicles but still no positive test. Currently starting IVF meds.

Describe your experience with the nursing staff at RBA.

Lack communication. I’ve had ultrasounds and never received an after call with no explanation as to why. When I started IFV, I had no where to start, requested multiple calls and no one would even answer questions until my full payment was made. Very frustrating that I had no clear direction.

Describe your experience with RBA.

Front desk staff is amazing and as helpful as they can be. All of the ultrasound techs have been amazing and the doctors I’ve done procedures with have been very nice, helpful and happy to answer any questions.

Describe the costs associated with your care under Andrew Toledo at RBA.

Iui about $1200 each, currently at $15500 for IVF not including meds

What specific things went wrong at RBA?

Lost appointments
Failed to call with results

Describe the specific things that went wrong at RBA.

During one of my IUI cycles, the wrong amount of Letrozol was called into my pharmacy

Doctor

Andrew Toledo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2015 - 2022, Unknown Success

Age 25 - 32

2 Egg Freezing

2 Embryo Freezing

Unexplained

Ashkenazi Jewish

Income $200K - $499K

Lawyer

1st of 3 Docs

IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

I have been with Dr. Shapiro for several years and have experienced a variety of outcomes, both good and bad, and setbacks along the way. He always clearly explains every step and is willing to go into as much or as little detail as you'd like...Would not do multiples...[he] not only knows the science but the emotional impact

Wait times [at RBA] are generally very low, which is great. Lots of flexibility for early morning appts. Patient portal is easiest way to communicate. They are typically very busy for new patients, but once you get in they are very accommodating. Phlebotomists are awesome...[nurses are] Very responsive over patient portal. Really difficult to get on the phone. Otherwise, really kind and tries hard to get the answers you need.

How was your experience with Daniel Shapiro at RBA?

What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?

He can be quirky at times, so just go with it and appreciate a good laugh.

During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?

Dr. Shapiro is the kindest, most caring doctor. He is incredibly invested in your health and outcomes and not only knows the science but the emotional impact.

Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.

Agonist protocol for egg retrievals. Estrogen/progesterone for transfers

Describe your experience with the nursing staff at RBA.

Very responsive over patient portal. Really difficult to get on the phone. Otherwise, really kind and tries hard to get the answers you need.

Describe your experience with RBA.

Wait times are generally very low, which is great. Lots of flexibility for early morning appts. Patient portal is easiest way to communicate. They are typically very busy for new patients, but once you get in they are very accommodating. Phlebotomists are awesome.

Describe the costs associated with your care under Daniel Shapiro at RBA.

~$30,000

Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Would not do multiples.

Doctor

Daniel Shapiro

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2021, 15 Eggs Frozen

Age 38 - 40

1 Egg Freezing

Tubal Blockage

Uterine Fibroids

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Successful

Review of

As a patient younger than 40 and older than 35, I was told the best treatment plan is to transfer a single embryo...Dr. Scott Slayden was very understanding of my questions and my concerns pertaining to my egg retrieval. If I needed to schedule an appt to see him, he would find the time to accommodate my schedule to get that going, whether it was in person or on a virtual appointment...I felt like I was treated like a human because there were consistency in the communication about how I would feel and what I needed to do if I felt uncomfortable in any way during the process

There were some discrepancies [at RBA] with when my procedure would take place and what the insurance would cover. I had a designated nurse/nurses who assisted my planning or communication of my medications and when to make the changes...The worst thing about the office is the phones and people answering the phones. As a patient, I found it to be very frustrating not being able to get a hold of clinician or staff when you need assistance with your medication or need to communicate to the team in reference to your care

How was your experience with Scott Slayden at RBA?

Dr. Scott Slayden was very understanding of my questions and my concerns pertaining to my egg retrieval. If I needed to schedule an appt to see him, he would find the time to accommodate my schedule to get that going, whether it was in person or on a virtual appointment. He truly had confidence in my case and his expectations were high and it turned out to be amazing results for me. On the day of surgery he made me feel comfortable and at ease letting me know that it was going to be ok and the procedure it self was approximately 30 minutes and before I knew it, I was in the recovery room waking up to my boyfriend (future husband), and Dr. Scott Slayden by my side making sure I was ok.

What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?

Make sure you understand you understand your procedure because if you do not it would be advised to speak to your doctor about the whole process, which the nurses will be able to assist as well. Know your insurance coverage, and keep track of every single detail of the whole process. Keep records of communication, medication delivery, cost of medication, and take notes.

During treatment, were you treated like a number or a human with Scott Slayden at RBA?

I felt like I was treated like a human because there were consistency in the communication about how I would feel and what I needed to do if I felt uncomfortable in any way during the process. Elizabeth the nurse always made sure to call me back if I left a message for the team through the portal.

Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.

I was on a standard antagonist IVF protocol treatment. I was on the two main gonadotropins: follicle stimulating hormone (FSH) and luteinizing hormone (LH). These hormones can also be synthesized or purified in a laboratory and given by injection as fertility medications. HCG was used to trigger my final egg maturation, then The egg retrieval procedure was scheduled around 36 hours after the trigger shot. Quality control throughout the entire process was very important to me with in vitro fertilization. One of the ways they improve quality control in the program is by using highly specialized ultrasound equipment. When I went in for my scans, I was measured and the follicles were growing as indicated by my scan. When it was close to my procedure, I was so ready for my procedure because I felt so bloated and wanted to burst. I was able to retrieve 20 eggs and froze 15 mature eggs. In summary, my doctor chose this protocol because it is particularly useful for those at high risk of ovarian hyperstimulation syndrome (OHSS).

Describe your experience with your nurse at RBA. (Assigned nurse: Elizabeth)

Elizabeth the nurse definitely helped me with communication and planning of my appointments. One of the biggest issue I had with the team is the coordinator's communication/ mix up of my procedure which caused some issues with my insurance and authorization for my procedure. There were some discrepancies with when my procedure would take place and what the insurance would cover. I had a designated nurse/nurses who assisted my planning or communication of my medications and when to make the changes.

Describe your experience with RBA.

Very prestige, clean, professional staff, several locations to meet the patients needs, and appointments were very flexible. The worst thing about the office is the phones and people answering the phones. As a patient, I found it to be very frustrating not being able to get a hold of clinician or staff when you need assistance with your medication or need to communicate to the team in reference to your care. I've had to file a couple a complaints with the business manager and it was very hard to deal with the communication and answering of the phones. They should do better with their phones. Its definitely one of their weakness.

Describe your experience with your monitoring appointments at RBA.

It was efficient and I had no issues with my monitoring appointments. My technician was thorough and explain the procedure and what would be the next step in the process.

Describe the costs associated with your care under Scott Slayden at RBA.

My treatment cost was mostly covered by my insurance and my out of pocket expenses were about 2K.

Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Since my eggs are frozen, I did not have an in depth conversation about the eSET options of transfers. As a patient younger than 40 and older than 35, I was told the best treatment plan is to transfer a single embryo. If I had to pick my options, I would prefer to a multiple embryo transfer to include two embryo transfer. He recommended a single transfer but I would love to have twins and start a family in a shorter period time frame in order to create a sense of a large family.

What specific things went wrong at RBA?

Lost paperwork
Provided conflicting information

Describe the specific things that went wrong at RBA.

Communication, inconsistency with insurance and clinical communication, and coordinator not following up appropriately.

Doctor

Scott Slayden

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Lawrenceville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020 - 2021, Successful

Age 40 - 41

Recurrent Pregnancy Loss

Black or African-American

Income $100K - $199K

Operations

2nd of 2 Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Dr. Best was always excited about the next steps in my treatment even when it wasn't what we expected...She reviewed my chart carefully as well as listened to my experiences from my previous clinic and miscarriages. She used that information to make sure my next transfer would be successful...Dr. Best's approach was eSet, however, with my age and previous miscarriages I requested two embryo transfers. She agreed.

Multiple locations [RBA] and early morning appointments were great. The staff was friendly. All the various techs from blood taking to ultrasounds to the front desk were great. The primary location was busy but they keep things moving at a good pace...A few times I had to call billings to make sure my claim was submitted but they were very responsive...[nurses were] Very responsive and answered any questions I had or took my questions back to Dr. Best. They would call or email with the answer....

How was your experience with Monica Best at RBA?

Dr. Best was always excited about the next steps in my treatment even when it wasn't what we expected. She treated you like a real person and never was I afraid to ask questions. She reviewed my chart carefully as well as listened to my experiences from my previous clinic and miscarriages. She used that information to make sure my next transfer would be successful.

What's one piece of advice would you give a prospective patient of Monica Best at RBA?

Come prepared with all your questions. She will answer them or get back to you with those answered. She listens well to everything you ask and even comments you make about your concerns.

During treatment, were you treated like a number or a human with Monica Best at RBA?

Dr. Best always remembered my name and the treatment plan she had set. Always checked on my care and never made me feel like I was not part of the plan.

Describe the protocols Monica Best used in your cycles at RBA and their degree of success.

I had three surgeries to remove adhesions, however, it was worth it. Dr. Best suggested a natural cycle as I would get pregnant on my own but would miscarry. The protocol was baby aspirin, Lovenox, estrogen, and PIO (both injections and pills).

Describe your experience with the nursing staff at RBA.

Dr. Best's nurses were the best. Always were kind and understood the plan Dr. Best had outlined. Very responsive and answered any questions I had or took my questions back to Dr. Best. They would call or email with the answer.

Describe your experience with RBA.

Multiple locations and early morning appointments were great. The staff was friendly. All the various techs from blood taking to ultrasounds to the front desk were great. The primary location was busy but they keep things moving at a good pace.

Describe the costs associated with your care under Monica Best at RBA.

My insurance covered most of the care and my co-pays were very reasonable. A few times I had to call billings to make sure my claim was submitted but they were very responsive.

Describe Monica Best's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Dr. Best's approach was eSet, however, with my age and previous miscarriages I requested two embryo transfers. She agreed.

Doctor

Monica Best

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2021, Successful

Age 35 - 37

1 IVF

Male Factor

European

Income $100K - $199K

Teacher

1st of 2 Docs

Donor Sperm

Doesn't Recommend

Successful

Review of

He [Dr. Robert Straub] is a very hard man to work with. Not a lot of compassion, but he did do good work with my first IVF cycle. When I lost the baby the 2nd cycle…he never even called. I’m 42,000 in debt and he never even called...It was very hard to feel like a human and not a number with him...I did IVF twice. So happy I have one child! Grateful for that

It was very hard to feel like a human and not a number with him and with RBA. I lost my second baby, had to have emergency surgery in ER and he [Dr. Robert Straub] NEVER called. Was awful. Grateful for my son but man it was hard working with RBA...The nurses were way better then doctor...Nurses and staff are nice but you can’t help feeling like a number. Ask a lot of questions and don’t feel bad.

How was your experience with Robert Straub at RBA?

He is a very hard man to work with. Not a lot of compassion, but he did do good work with my first IVF cycle. When I lost the baby the 2nd cycle…he never even called. I’m 42,000 in debt and he never even called.

What's one piece of advice would you give a prospective patient of Robert Straub at RBA?

It’s really really hard. Call someone who has worked with him before.

During treatment, were you treated like a number or a human with Robert Straub at RBA?

It was very hard to feel like a human and not a number with him and with RBA. I lost my second baby, had to have emergency surgery in ER and he NEVER called. Was awful. Grateful for my son but man it was hard working with RBA.

Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.

I did IVF twice. So happy I have one child! Grateful for that….but was RBA a great experience….no.

Describe your experience with the nursing staff at RBA.

The nurses were way better then doctor

Describe your experience with RBA.

Call someone who has done it before and worked with RBA. It’s really challenging. It also takes a long time so start now. Nurses and staff are nice but you can’t help feeling like a number. Ask a lot of questions and don’t feel bad.

Describe the costs associated with your care under Robert Straub at RBA.

$50,000

Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

I wish I would have done 2 embryo transfer.

Doctor

Robert Straub

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Cumming

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Unknown Success

Age 38

Recurrent Pregnancy Loss

Unexplained

Ashkenazi Jewish

Income $100K - $199K

Doctor

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

He [Dr. Slayden] met with me and my husband and gave us the time and energy to understand everything...He is a clear communicator, although I am in medicine, and his nurse told me that many people don't understand him, so she went through everything again. There were a couple of comments that were difficult to hear, particularly an analogy of my eggs having rusty rails, but I like that it kicked my partner into gear to say that. His clinic staff have followed up with me comprehensively, even during the coronavirus outbreak. I also liked that he didn't try to mess around with IUI and got right to IVF since I had recurrent pregnancy loss.

clinic staff [at RBA] have followed up with me comprehensively, even during the coronavirus outbreak...[nurses are] Very compassionate, upbeat and comprehensive. Great communication...They also offer a guaranteed baby program starting at $19K, but given my age (37), my estimate, before review by the board, was around $29K...It's a lovely office in a nice building. There were no other patients there before or during our visit (to the best of my knowledge), which was really nice. They practiced excellent sanitary and confidentiality procedures. I was expecting them to draw blood during my first visit, but instead they sent me to Quest. Not a big deal, but it's good to know that they didn't do any diagnostics during the first visit.

How was your experience with Scott Slayden at RBA?

I only met with him once. His clinic and staff are great. He is a clear communicator, although I am in medicine, and his nurse told me that many people don't understand him, so she went through everything again. There were a couple of comments that were difficult to hear, particularly an analogy of my eggs having rusty rails, but I like that it kicked my partner into gear to say that. His clinic staff have followed up with me comprehensively, even during the coronavirus outbreak. I also liked that he didn't try to mess around with IUI and got right to IVF since I had recurrent pregnancy loss.

What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?

Bring your partner with you to the appointment, especially if they are on the fence about fertility treatment.

During treatment, were you treated like a number or a human with Scott Slayden at RBA?

He met with me and my husband and gave us the time and energy to understand everything.

Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.

I haven't gone through a cycle yet.

Describe your experience with your nurse at RBA.

Very compassionate, upbeat and comprehensive. Great communication.

Describe your experience with RBA.

It's a lovely office in a nice building. There were no other patients there before or during our visit (to the best of my knowledge), which was really nice. They practiced excellent sanitary and confidentiality procedures. I was expecting them to draw blood during my first visit, but instead they sent me to Quest. Not a big deal, but it's good to know that they didn't do any diagnostics during the first visit.

Describe the costs associated with your care under Scott Slayden at RBA.

$18,000 plus medications ($4000-$7000). They also offer a guaranteed baby program starting at $19K, but given my age (37), my estimate, before review by the board, was around $29K.

Doctor

Scott Slayden

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Lawrenceville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Successful

Age 41

Diminished Ovarian Reserve

Poor Egg Quality

Latinx

Income $200K - $499K

Doctor

Only Doc Seen

Strongly Recommends

Successful

Review of

Dr. Shapiro took the time to meet with my husband and I for an hour to discuss our specific situation and the best options. He was attentive and addressed out questions and concerns...He went over our medical history and was very realistic as to our situation. He was not overly optimistic but was also not discouraging. He offered concrete a strategies to address and potential back up plans...He went over our medical history and was very realistic as to our situation. He was not overly optimistic but was also not discouraging. He offered concrete a strategies to address and potential back up plans.

Everyone was really great at the clinic [RBA]! They were kind, compassionate and encouraging. My main issues was that it was very hard to reach someone fast or directly. I found that on a couple of occasions they did not seem to have my tests stored in an organized manner and seemed to not even know they were available...$14,100 for IVF...The office was always neat, clean and I never had to wait long to get my bloodwork our ultrasounds. The staff was very pleasant and encouraging. I did find that they were a bit disorganized with their paperwork and my test results. It was also very hard to reach someone directly and in an expedient manner.

How was your experience with Daniel Shapiro at RBA?

He went over our medical history and was very realistic as to our situation. He was not overly optimistic but was also not discouraging. He offered concrete a strategies to address and potential back up plans.

What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?

I would highly recommend a consultation!

During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?

Dr. Shapiro took the time to meet with my husband and I for an hour to discuss our specific situation and the best options. He was attentive and addressed out questions and concerns.

Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.

My diagnosis was multifaceted- very low AMH, ovarian resistance and possibly poor egg quality due to my age (40). We went directly into IVF starting on the 1st day of my period with a relatively high dose of medications. Unfortunately my follicles did not respond to the hormone stimulation and we decided to cancel the cycle. On our follow-up appointment, we decided to attempt another round of IVF but starting the hormone injections 15 days prior to the start of my period. This decision was based on the fact that I had enough follicles, just not enough of them grew.

Describe your experience with your nurse at RBA. (Assigned nurse: Jenny)

Everyone was really great at the clinic! They were kind, compassionate and encouraging. My main issues was that it was very hard to reach someone fast or directly. I found that on a couple of occasions they did not seem to have my tests stored in an organized manner and seemed to not even know they were available.

Describe your experience with RBA.

The office was always neat, clean and I never had to wait long to get my bloodwork our ultrasounds. The staff was very pleasant and encouraging. I did find that they were a bit disorganized with their paperwork and my test results. It was also very hard to reach someone directly and in an expedient manner.

Describe the costs associated with your care under Daniel Shapiro at RBA.

$14,100 for IVF

Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

I really liked Dr. Shapiro's thought process behind choices like these and found myself in agreement with his suggestions.

Doctor

Daniel Shapiro

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2020, Unsuccessful

Age 34 - 36

1 IVF

Endometriosis

Poor Egg Quality

Black or African-American

Income $50K - $99K

Consultant

Only Doc Seen

IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

[Dr. Scott Slayden] seemed to care about my husband and I growing our family whenever met with him. He did not perform my egg retrieval and I was not aware that he was not going to be there. I had a lot of unanswered questions and felt he didn't follow-up...my protocol seemed to be very generic...didn't seemed tailored for me and my fertility issues...I didn't feel important at all...

the different locations they [RBA] provided and the appointment time are convenient to my work schedule...[nurses] didn't communicate...always losing my paperwork and that seemed to be the focus everytime I came to appointment...never organized...had to remind them where I was throughout my process...they double book patients...always rushing to get me in and out.

How was your experience with Scott Slayden at RBA?

He seemed to care about my husband and I growing our family whenever met with him. He did not perform my egg retrieval and I was not aware that he was not going to be there. I had a lot of unanswered questions and felt he didn't follow-up with notes from appointments to refer back to.

What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?

He's great doctor but please provide note for your patients to refer back to because somethings makes more sense on paper.

During treatment, were you treated like a number or a human with Scott Slayden at RBA?

I was never followed up with written documentation throughout the process and I alway had to remind them where I was throughout my process or they would loose my paperwork and went multiple nurses and was giving different procedures. Felt very rushed!

Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.

my protocol seemed to be very generic. The proctor didn't seemed tailored for me and my fertility issues

Describe your experience with your nurse at RBA. (Assigned nurse: Carla but then it started changing every appointment )

you can tell they didn't communicate during my process. I would multiple nurse and they were always losing my paperwork and that seemed to be the focus everytime I came to appointment and never organized. It was a frustrating process and always rushing to get me in and out. They knock on the door during ultrasound sessions rushing the sonogram technician.

Describe your experience with RBA.

Some of the strength of this clinic is the different locations they provided and the appointment time are convenient to my work schedule. Some of the weaknesses include not the waiting time in the waiting room is sometime longer than normal because they double book patients. For anyone looking to receive services from this clinic have you questions ready and get ready to have multiple nurses. I wish you well!!

Describe the costs associated with your care under Scott Slayden at RBA.

It was expensive a d differently not worth the price. I feel like I could have taken the money threw out the window. It was a waste!! I didn't feel important at all.

What specific things went wrong at RBA?

Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to inform you of changes in protocol
Lost results
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Canceled a cycle due to clinic error
Scheduled the wrong procedure

Describe the specific things that went wrong at RBA.

The nurse failed to contact the pharmacy with refills and I told by one nurse to have certain type of sonogram done and then came back the next day only to tell I didn't that done.

Doctor

Scott Slayden

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Lawrenceville

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Unknown Success

Age 34

European

Income $50K - $99K

Operations

Only Doc Seen

Donor Sperm

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

[Dr. Robert Straub] was very informative, but the consult felt like he was reciting a speech that hes given a million times and he spoke very fast...So far Dr. Straub did my consultation, but a physician assistant and nurse performed my diagnostic procedures. He was very informative. I have not gotten a chance to speak with him about the results of the tests and what we do next.

[The nursing staff at RBA] seem very helpful and attentive...So far Dr. Straub did my consultation, but a physician assistant and nurse performed my diagnostic procedures. He was very informative. I have not gotten a chance to speak with him about the results of the tests and what we do next...I was disappointed that I had to call to request my test results from the clinic and that they did not call me when the results came back from the lab.

How was your experience with Robert Straub at RBA?

So far Dr. Straub did my consultation, but a physician assistant and nurse performed my diagnostic procedures. He was very informative. I have not gotten a chance to speak with him about the results of the tests and what we do next.

What's one piece of advice would you give a prospective patient of Robert Straub at RBA?

Have all your questions ready to go before you get there and don't be afraid to interject if you need him to explain something again or in more detail.

During treatment, were you treated like a number or a human with Robert Straub at RBA?

He was very informative, but the consult felt like he was reciting a speech that hes given a million times and he spoke very fast.

Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.

I went to my consult with the desire to get information and start the process of IUI with use of a sperm donor. He went over all of the diagnostic tests that he recommends to make sure that I am a good candidate for the procedure. If all the blood work was normal, which it was, his suggestion would be to try a natural cycle IUI or Clomed + IUI (with a sperm donor). I also had a vaginal ultrasound and Femvue procedure which showed a uterine polyp. The PA doing the procedure recommended waiting 6 mo and repeating the ultrasound to see if the polyp had fallen out on its own, and when the nurse called with the blood work results, she said that Dr. Straub had written a note that I could schedule a procedure to remove the polyp surgically before proceeding with the IUI. I have not had the chance yet to have any additional procedures.

Describe your experience with the nursing staff at RBA.

They seem very helpful and attentive. I was a little light headed after my Femvue procedure, and one of the nurses went to get some juice and search for a gluten free snack (I'm celiac) to help my blood sugar. She didn't end up finding anything, but she really seemed like she was trying.

Describe your experience with RBA.

I'm sure that the Covid pandemic is partially to blame, but I was disappointed that I had to call to request my test results from the clinic and that they did not call me when the results came back from the lab.

Describe the costs associated with your care under Robert Straub at RBA.

The consultation was free of charge, my insurance paid for the blood work, and the Femvue procedure with vaginal ultrasound was $295.

Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

No opinion

What specific things went wrong at RBA?

Failed to call with results
Provided conflicting information

Describe the specific things that went wrong at RBA.

I wasn't called with my test results, and the PA and doctor gave conflicting opinions of what my next steps should be.

Doctor

Robert Straub

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Consult

Age 35 - 36

Diminished Ovarian Reserve

European

Doctor

2nd of 2 Docs

3 Fertility Medications With Other Docs

Neutral

Success w/ Doc Too early to know

Review of

I personally wanted a doctor with high success rates and want the clinical information. I do not need warm fuzzy bedside manner. I just want the facts and no nonsense. So Dr. Straub was perfect! He doesn't treat me as a number per se but he also isn't hand-holding...He wants to do high dose injections, ICSI, 5 day embryos with genetic screen, ultrasound guided frozen transfer the next cycle, assisted hatching, and post-transfer course of steroids and progesterone.

[RBA Clinic] Strength: everyone is very professional, the facility and people are high quality Weakness: limited hours the clinic is open and limited phone accessibility with difficulty reaching a live person. They do have multiple offices in the metro Atlanta area for convenience...It is around 10k for if no insurance for just the egg-collection. If you have insurance they raise the price high enough that you end up paying 8k out of pocket. Labs and genetic testing are extra. Medications are additional and expected to cost 5-7k, then there are fees for egg/embryos frozen storage.

How was your experience with Robert Straub at RBA?

He is very matter of fact and wants you to have your baby through the way he scientifically knows it will happen. I was very pleased to learn that what he was recommending was in line with the best practices I had read up on. He is there for you if you are ready for IVF. He won't try to talk you into it but he really doesn't want to do other options when he doesn't think those things will be successful. But I prefer he to-the-point style.

What's one piece of advice would you give a prospective patient of Robert Straub at RBA?

Look for results, not hand-holding.

During treatment, were you treated like a number or a human with Robert Straub at RBA?

Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.

I cannot undergo IVF yet because of Covid-19 but I am in line for when it is allowed again. I am 35 with low ovarian reserve and my husband is 52. He wants to do high dose injections, ICSI, 5 day embryos with genetic screen, ultrasound guided frozen transfer the next cycle, assisted hatching, and post-transfer course of steroids and progesterone.

Describe your experience with the nursing staff at RBA.

They are all nice on the phone but his office has very limited hours and it is difficult to reach anyone in person. I usually have to leave a voicemail.

Describe your experience with RBA.

Strength: everyone is very professional, the facility and people are high quality Weakness: limited hours the clinic is open and limited phone accessibility with difficulty reaching a live person. They do have multiple offices in the metro Atlanta area for convenience. The Sandy Springs is close to my work so I like that.

Describe the costs associated with your care under Robert Straub at RBA.

It is around 10k for if no insurance for just the egg-collection. If you have insurance they raise the price high enough that you end up paying 8k out of pocket. Labs and genetic testing are extra. Medications are additional and expected to cost 5-7k, then there are fees for egg/embryos frozen storage.

Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

He appears to transfer the number recommended by the guidelines. It is age dependent and stage of embryo dependent.

Doctor

Robert Straub

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2020, Unsuccessful

Age 36 - 38

Donor Eggs

Only Doc Seen

IVF With Other Docs

Donor Sperm

Strongly Recommends

Unsuccessful

Review of

Doctor Shapiro spends time with me answering questions with facts and studies instead of telling me no or yes. He has validated my want to be a mom and how hard it must be to be in childcare and not be able to have my own children...quick to answer questions with care...We’ve used 3 different egg donors, and when the cycles weren’t working with my husband’s sperm, they kindly asked for us to use a sperm donor. We’ve changed estrogen from pills to injections when the pills weren’t working for me

Communication at first [with RBA] was hard with trying to get all the correct paperwork for our checklist. We kept getting told we had it all done and then something else would need to be signed. We live out of state so we’ve had to get things notarized and mailed quickly bc of this and spent lots of money...We got a package that was $28,500 with eggs...Kelly was my first nurse and the most kind and validating person ever. I had issues with Diana’s communication (called and left me a voicemail telling me I had no surviving embryos)

How was your experience with Daniel Shapiro at RBA?

Knowledgeable and caring. He’s validated all my feelings, takes time to answer questions in detail and has fought the clinic for us when things haven’t gone well. I haven’t been able to stay pregnant yet but he has confidence and is going to keep helping us fight. He’s never acted like we are a problem.

What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?

Just be honest with what you need, he listens and truly cares. You’re not a number

During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?

Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.

We’ve used 3 different egg donors, and when the cycles weren’t working with my husband’s sperm, they kindly asked for us to use a sperm donor. We’ve changed estrogen from pills to injections when the pills weren’t working for me. The rest has been same with progesterone.

Describe your experience with your nurse at RBA. (Assigned nurse: Vann)

Kelly was my first nurse and the most kind and validating person ever. I had issues with Diana’s communication (called and left me a voicemail telling me I had no surviving embryos). Vann has been through infertility so she gets it in a deeper way. She emails me even when the office is closed and is always beyond helpful and compassionate.

Describe your experience with RBA.

Communication at first was hard with trying to get all the correct paperwork for our checklist. We kept getting told we had it all done and then something else would need to be signed. We live out of state so we’ve had to get things notarized and mailed quickly bc of this and spent lots of money.

Describe the costs associated with your care under Daniel Shapiro at RBA.

We got a package that was $28,500 with eggs

Doctor

Daniel Shapiro

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2020, Successful

Age 32 - 34

1 IVF

1 Embryo Freezing

PCOS

Tubal Blockage

Black or African-American

Income $200K - $499K

Entrepreneur

Only Doc Seen

Strongly Recommends

Successful

Review of

He [Dr. Robert Straub] was warm, funny, yet serious when needed to be. He was very honest about our options and told us at each step of the way what to expect....I felt taken care of each step of the way. All of my questioned were answered...We used a traditional IVF with ICSI. My protocol included Gonal F and Ganirelix. We had a very successful cycle resulting in 19 eggs and in the end we ended up with 7 healthy embryos...I was prepared to travel from Atlanta to NYC back to my regular doctor until I met Dr. Straub.

The nursing team [at RBA] was just as informed as Dr. Straub's team. They were pleasant and always available...We paid for about $15,000 up front because our insurance did not cover anything and then another $3500 in medications...Strengths-knowledgeable, friendly, and warm. Evidence based and have gotten proven results. Weaknesses- they sometimes had a bit of a wait in the waiting room area. RBA is convenient because they have locations all across Atlanta which made it easy for to me pick the best location. During my time at RBAI was introduced to three different doctor who did performed a variety treatments on me. All doctors were knowledgeable.

How was your experience with Robert Straub at RBA?

I was very pleased with Dr. Straub and the nursing team at RBA. I felt taken care of each step of the way. All of my questioned were answered and they were always available. I was very nervous and unaware of what to expect and they went above and beyond to make me feel comfortable.

What's one piece of advice would you give a prospective patient of Robert Straub at RBA?

It's okay to not know. Go in and have your questions ready to be answered.

During treatment, were you treated like a number or a human with Robert Straub at RBA?

Dr. Straub was personally referred to me by my previous doctor in NYC (Dr. Kligman). I was prepared to travel from Atlanta to NYC back to my regular doctor until I met Dr. Straub. He was warm, funny, yet serious when needed to be. He was very honest about our options and told us at each step of the way what to expect.

Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.

We used a traditional IVF with ICSI. My protocol included Gonal F and Ganirelix. We had a very successful cycle resulting in 19 eggs and in the end we ended up with 7 healthy embryos.

Describe your experience with the nursing staff at RBA.

The nursing team was just as informed as Dr. Straub's team. They were pleasant and always available.

Describe your experience with RBA.

Strengths-knowledgeable, friendly, and warm. Evidence based and have gotten proven results. Weaknesses- they sometimes had a bit of a wait in the waiting room area. RBA is convenient because they have locations all across Atlanta which made it easy for to me pick the best location. During my time at RBAI was introduced to three different doctor who did performed a variety treatments on me. All doctors were knowledgeable.

Describe the costs associated with your care under Robert Straub at RBA.

We paid for about $15,000 up front because our insurance did not cover anything and then another $3500 in medications

Doctor

Robert Straub

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

RBA

Cumming

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2020, Consult

Age 31

East Asian

Income $200K - $499K

Investor

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Dr. Rubin did not treat us like a number but it wasn’t very humanly either. She was not what we expected. As a person, doctor, let alone an infertility specialist. She had no bedside manner and she was offensive...barely explained the IVF and IUI procedure. She didn’t even take the time to educate us in depth but gave us the Spark Notes version of the explanation; uhm social media bloggers were much more helpful than Dr. Rubin. My husband and I did not move forward with her. We did not feel she was the right doctor for us.

The [RBA] receptionist is impolite... basically rude. Having a welcoming Receptionist is important. She did not help with the check in process. quest lab is on the same floor as RBA, which is convenient...Nurse Caitlin was fantastic. It’s a shame she is so kind and compassionate that works with a doctor who is the completely opposite...Choose a doctor and team that you feel comfortable with. Someone you will have faith in and you can trust in.

How was your experience with Jessica Rubin at RBA?

Nurse Caitlin was fantastic. It’s a shame she is so kind and compassionate that works with a doctor who is the completely opposite. Dr. Rubin barely explained the IVF and IUI procedure. She didn’t even take the time to educate us in depth but gave us the Spark Notes version of the explanation; uhm social media bloggers were much more helpful than Dr. Rubin. My husband and I did not move forward with her. We did not feel she was the right doctor for us.

What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?

Choose a doctor and team that you feel comfortable with. Someone you will have faith in and you can trust in.

During treatment, were you treated like a number or a human with Jessica Rubin at RBA?

Dr. Rubin did not treat us like a number but it wasn’t very humanly either. She was not what we expected. As a person, doctor, let alone an infertility specialist. She had no bedside manner and she was offensive. First, she would not shake our hands because of COVID (understandable, although it was just being introduced into the US). She then proceeded to ask if my husband and I were related, immediately following “I have to ask legally”. And a few moments later she asked where we were from, as if she wanted to confirm we did not have COVID. She felt immediately uncomfortable when we told her we had not traveled outside the US in 3-4 years. She then talked about how she traveled Japan and China in November 2020 and talked about that for about 3 minutes....................... Our consultation was barely 15 minutes for $270.

Describe the protocols Jessica Rubin used in your cycles at RBA and their degree of success.

N/A

Describe your experience with the nursing staff at RBA.

Nurse Caitlin was great. She was kind and compassionate . I wish I could request her at a different facility :’)

Describe your experience with RBA.

The receptionist is impolite... basically rude. Having a welcoming Receptionist is important. She did not help with the check in process. quest lab is on the same floor as RBA, which is convenient.

Describe the costs associated with your care under Jessica Rubin at RBA.

Consultation was $270.

Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

N/A

Doctor

Jessica Rubin

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Nursing Staff

Educational Resources

Review of

2020, Successful

Age 30

1 IVF

Male Factor

European

Income $200K - $499K

Sales Representative

Only Doc Seen

Strongly Recommends

Successful

Review of

Our consultations went very well with Dr. Slayden. He was easy to talk to, humorous, and always explained risks and benefits associated with each procedure and medication...He has an analytical and conservative approach...whoever is on call for the week does your retrieval and transfer so you might not receive direct physical care from your assigned doctor

While getting into RBA can be a communication challenge, once you are "in" as a patient you receive top-notch care...whoever is on call for the week does your retrieval and transfer so you might not receive direct physical care from your assigned doctor...communication has been very fast and effective once you are officially an RBA patient. There were no mishaps and all calls/portal messages were returned promptly

How was your experience with Scott Slayden at RBA?

Our consultations went very well with Dr. Slayden. He was easy to talk to, humorous, and always explained risks and benefits associated with each procedure and medication. I never felt pushed in any way and was actually given the option of what protocol I wanted to pursue for transfer. I obviously trusted his judgement and went with his first suggestion, but I appreciated him giving me options and fully explaining risks and benefits that went along with it. He has an analytical and conservative approach which we appreciated.

What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?

Do copious amounts of research and education on your own so your time during consultations can be spent talking specifically about YOU and not general info about IVF that you could already learn about on your own time. Have your questions written down beforehand.

During treatment, were you treated like a number or a human with Scott Slayden at RBA?

While getting into RBA can be a communication challenge, once you are "in" as a patient you receive top-notch care. I do remember trying to get initially scheduled took some time but communication has been very fast and effective once you are officially an RBA patient. There were no mishaps and all calls/portal messages were returned promptly. I really felt like all nurses, doctors, and office staff cared.

Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.

We were dealing with MFI so I had a very textbook and normal straight-forward protocol. BC for 2+ weeks, low dose HCG + Follistim for a few days, and then added in daily Ganirelix for the remainder of stims. Triggered with Lupron and had retrieval 2 days later. 21 eggs retreived, 13 mature, 9 fertilized, 6 embryos, 3 PGS normal. All frozen for a FET 2 months later. Transfer protocol was BC for 2+ weeks, daily Lupron injections ( I am a normal ovulator so this was added to prevent my body from ovulating on its own, resulting in a cancelled cycle), combination of Estrogen tablets + patches, and progesterone in oil injections. 1st FET was successful and I continued all FET meds until week 10 of pregnancy.

Describe your experience with your nurse at RBA. (Assigned nurse: Shelby and Lizzy)

Nurses are the MVPs of this place. My nursing team (Lizzy and Shelby) was incredibly compassionate, great at communicating, organized, prepared me well, and I knew they were cheering for us. I also had a great experience with the blood draw nurse (I can be a hard stick and she was always gentle patient and kind) and ultrasound techs.

Describe your experience with RBA.

Strength: high end technology, large and can take many patients, top-notch nursing and office staff, lots of resources, helpful online portal, good location, industry leaders, never a long wait time for appointments, was comfortable and well taken care of in surgery and procedures. Weakness: would be nice to have met our doctor in person but we know this is due to Covid (whoever is on call for the week does your retrieval and transfer so you might not receive direct physical care from your assigned doctor, this was not an issue for me though)

Describe the costs associated with your care under Scott Slayden at RBA.

Retreival was $14,100, stim meds were $4000, genetic testing was $100 per embryo + $250 shipping cost (this was a 3rd party expense), FET was $4250 per transfer and transfer meds through 10 weeks of pregnancy were about $1200

Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

RBA is a supporter of eSET due to their high success rates weighed against risks of multiple births, we were in agreeance with this

Doctor

Scott Slayden

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2020, Unknown Success

Age 40 - 42

1 IVF

Unexplained

Black or African-American

Income $50K - $99K

2nd of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Toledo was so personable! He was very honest and told what he expected from our situation...During the stimulation process, my body was slow to respond to the medications. He never gave up and allowed me to STIM a few days longer. My results were awesome and he stopped by after he did the retrieval to tell me what a great job I did!...always hugs me and shakes my husband’s hand. He’s a breath of fresh air during this difficult time...

A great strength [at RBA] is the front desk receptionist!...makes you feel so welcomed. The entire nursing staff are super helpful, friendly and personable even down to the phlebotomists!...[financial advisor] broke everything down and you were able to make payments...[nurse] was so excited about my results she called me already excited!!! They made this process really wonderful!

How was your experience with Andrew Toledo at RBA?

When I first met Dr. Toledo, he walked into his office and was very cheerful and gave off a wonderful positive vibe! As time went on and I completed the check list, we met with him again to discuss the next steps. He still was very optimistic and told me what protocol that he thought would work. During the stimulation process, my body was slow to respond to the medications. He never gave up and allowed me to STIM a few days longer. My results were awesome and he stopped by after he did the retrieval to tell me what a great job I did!

What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?

Go in open minded and trust his thought process on what he thinks will work out for you!

During treatment, were you treated like a number or a human with Andrew Toledo at RBA?

Dr. Toledo was so personable! He was very honest and told what he expected from our situation. He did the egg retrieval and was so encouraging. He stopped by and talked to us and told us my results after retrieval. He always hugs me and shakes my husband’s hand. He’s a breath of fresh air during this difficult time

Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.

I I had to take 300 IUs of Gonal-F, 2 times a day (one in the morning, one at night). I did this for 17 days. I also gave myself 0.5 ml of Lupron daily. My husband gave my my trigger shot HCG, which wasn’t bad. I had 18 eggs, 16 embryos, and 11 embryos were frozen. 2 embryos came back genetically normal.

Describe your experience with your nurse at RBA.

The nursing staff was AWESOME!!! They communicated thoroughly and timely! When they would call after I did my retrieval, she was so excited about my results she called me already excited!!! They made this process really wonderful!

Describe your experience with RBA.

A great strength is the front desk receptionist! She is the greatest. She has the personality of the sweetest grandmother ever! She’s so nice and friendly and makes you feel so welcomed. The entire nursing staff are super helpful, friendly and personable even down to the phlebotomists! I can’t think of any weakness that I witnessed.

Describe the costs associated with your care under Andrew Toledo at RBA.

Their financial advisor Tay was awesome! She broke everything down and you were able to make payments.

Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Dr. Toledo only wants to transfer a single embryo because of my age (41).

Doctor

Andrew Toledo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Unknown Success

Age 33 - 34

3 Fertility Medications

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Only Doc Seen

Donor Eggs With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

[Dr. Robert Straub] has taken the time to explain every step of the process, all our options, and providing guidance with our selected next steps. He's direct with his information and interpreting our diagnosis, but compassionate to our emotions when talking things through...Due to my diagnosis, [he] advised that IVF will give us the highest chance of success, but was open to us trying less invasive treatment first

I've interacting with several people in the nursing staff [at RBA], all have great demeanor...Only downfall is that I feel as though the records for what has been previously tested could be improved. I had to get bloodwork done a second time due to something not being tested the first time around...the clinic prefers to do a single embryo transfer...the answering machine provides clear communication that if you're calling after a specific time (I think it's after 2:00pm) that your message will be returned the next day

How was your experience with Robert Straub at RBA?

Dr Straub has taken the time to explain every step of the process, all our options, and providing guidance with our selected next steps. He's direct with his information and interpreting our diagnosis, but compassionate to our emotions when talking things through.

What's one piece of advice would you give a prospective patient of Robert Straub at RBA?

Come informed: Cycle dates, dates of any procedures/GYN visits, family history.

During treatment, were you treated like a number or a human with Robert Straub at RBA?

Dr Straub (and his team) take the time to thoroughly explain everything and answers any questions you have. We never felt rushed, or pushed through, to the the next step.

Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.

My husband and I tried 3 cycles with letrozole, unsure on the dosage. We then tried 2 cycles with a trigger shot and timed intercourse. Due to my diagnosis, Dr Straub advised that IVF will give us the highest chance of success, but was open to us trying less invasive treatment first. Both letrozole and the timed intercourse was not successful, so we're currently moving on to IVF.

Describe your experience with the nursing staff at RBA.

I've interacting with several people in the nursing staff, all have great demeanor. Overall, it has been a great experience. Only downfall is that I feel as though the records for what has been previously tested could be improved. I had to get bloodwork done a second time due to something not being tested the first time around.

Describe your experience with RBA.

Right from the get-go, the answering machine provides clear communication that if you're calling after a specific time (I think it's after 2:00pm) that your message will be returned the next day. When I attempted to schedule my first consultation, I was a little frustrated with hearing that, but I quickly learned that it's a very small group of people at the Cumming location and they really do their best to get back to you ASAP. The whole fertility journey is a 'hurry up and wait' game, so what does it matter that it MAY be one extra business day before you hear from them? Kim is great (front desk)! You'll interact with her during each visit. She's encouraging, bubbly, and a wealth of information.

Describe the costs associated with your care under Robert Straub at RBA.

We're currently going through treatment. I would estimate that we've currently spent ~$2000 for testing, ultrasounds, medication. We have not yet gotten to the 'expensive' part.

Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

Dr Straub said the clinic prefers to do a single embryo transfer, but I cannot remember the logic nor have I done further research on my preference.

Doctor

Robert Straub

Humanity

Communication

Frequency Seen

Compassion

Adaptability

Clinic

RBA

Cumming

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Successful

Age 27 - 28

1 IVF

Male Factor

Only Doc Seen

Neutral

Successful

Review of

Dr. Slayden always made me feel welcomed and heard...Take plenty of notes when you go to appts, bc he does talk fast...We decided to do IVF with low dose HCG, Cetrotide, and Gonal F...Due to my estrogen being too high, we had to nix the Fresh transfer protocol and move to a complete FET. He believed I was on the verge of having OHSS....currently 18 weeks, 3 days pregnant with our little girl!

I really enjoy the satellite sites compared to the main clinic [for RBA]. I feel like they were more personable compared to those at the home base. I went to Marietta and Cartersville satellite sites. I had to go to Sandy Springs (main clinic) for husband's appts, retrieval/transfer, and during the beginning of pandemic. The main clinic just has a lot going on, esp bc it is attached to a large hospital.

How was your experience with Scott Slayden at RBA?

As a patient, Dr. Slayden always made me feel welcomed and heard. He listened to what I had to say and what my needs were, then planned the best course of treatment to satisfy everyone. He was positive during every appt. I did not feel like a number under his care.

What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?

He is very energetic, so be prepared. But he is willing to do what is necessary to get you pregnant. Take plenty of notes when you go to appts, bc he does talk fast. He will answer every question you have to the best of his ability.

During treatment, were you treated like a number or a human with Scott Slayden at RBA?

Dr. Slayden always asked about my husband when he couldn't make it to appts (esp during the pandemic). He would always take the time to ask about work, etc. He was always so caring and wanted to make sure we would become pregnant. He answered every question we had and made sure we understood our options. He also let us pick what WE wanted.

Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.

We started off with MFI. We were recommended to Dr. Slayden by my husband's urologist, who is also at RBA. We decided to do IVF with low dose HCG, Cetrotide, and Gonal F as the medications for retrieval. Due to my estrogen being too high, we had to nix the Fresh transfer protocol and move to a complete FET. He believed I was on the verge of having OHSS and didn't want to risk anything. Then the pandemic hit, but we were able to have our FET in June 2020 (successful) and currently 18 weeks, 3 days pregnant with our little girl!

Describe your experience with your nurse at RBA. (Assigned nurse: Lacie Bean )

Lacie was an actual saint. She held my hand every step of the way, esp when my husband couldn't be there. She did everything she could to help the pregnancy along. She always called to check on me, held my hand when I cried, and made sure that I always had what I needed. I couldn't have gone through this without her. The other nurses and staff were great, too! Always friendly and willing to help!

Describe your experience with RBA.

I really enjoy the satellite sites compared to the main clinic. I feel like they were more personable compared to those at the home base. I went to Marietta and Cartersville satellite sites. I had to go to Sandy Springs (main clinic) for husband's appts, retrieval/transfer, and during the beginning of pandemic. The main clinic just has a lot going on, esp bc it is attached to a large hospital.

Describe the costs associated with your care under Scott Slayden at RBA.

Whew. With any fertility treatment, it is expensive. Luckily, SOME things were sent to our insurance, but not all. Most everything was paid out of pocket (esp IVF treatment, meds, FET)

Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

He explained to us the difference and due to my age, size (fairly small in weight and height), and the increased chance of having twins (or more), we all agreed that a single embryo transfer was best.

What specific things went wrong at RBA?

Failed to call with results
Failed to send your chart to another clinic

Describe the specific things that went wrong at RBA.

There were a couple of times with my husband's results that they failed to call us and we had to call them to get them.

Doctor

Scott Slayden

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2019 - 2020, Unknown Success

Age 26 - 27

Unexplained

European

Income $100K - $199K

Business Executive

3rd of 3 Docs

IVF With Other Docs

Egg Freezing With Other Docs

Embryo Freezing With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Dr. Best is the doctor that gave us our hope back in fertility. She has a clear path toward getting us our children and she is so dedicated to us...She’s an incredible doctor who has gone through IVF herself. She feels her patient’s pain and helps every way possible...I have unexplained infertility. Dr. Best ordered all the screenings and panels to come to a conclusion. We already did a SHG before meeting with her. She wanted a HSG where she found polyps and hysteroscopy to remove them.

The front staff [at RBA] could be a bit more helpful... and organized...R-Baby Guarantee program is $19,000 (included PGT testing and 7 retrievals)...Chrissi [nurse] is the best! She’s a perfect pair with Dr. Best. She understands the pain we’re going through and has always been caring and responsive...Getting everything together for your first consult can feel earth-shattering. There are a lot of terrifying emotions going into it all - but know this: you’re in the best hands

How was your experience with Monica Best at RBA?

Dr. Best is the doctor that gave us our hope back in fertility. She has a clear path toward getting us our children and she is so dedicated to us. We followed her from her other clinic because we believe in how she believes in us. We didn’t want IVF at first, but she made us both so comfortable. We love her!

What's one piece of advice would you give a prospective patient of Monica Best at RBA?

It’s tough. Getting everything together for your first consult can feel earth-shattering. There are a lot of terrifying emotions going into it all - but know this: you’re in the best hands. She will help you, listen to you, and make sense of all this!

During treatment, were you treated like a number or a human with Monica Best at RBA?

I felt like a human. She’s an incredible doctor who has gone through IVF herself. She feels her patient’s pain and helps every way possible. I’m not just another patient.

Describe the protocols Monica Best used in your cycles at RBA and their degree of success.

I have unexplained infertility. Dr. Best ordered all the screenings and panels to come to a conclusion. We already did a SHG before meeting with her. She wanted a HSG where she found polyps and hysteroscopy to remove them. We were ready for IVF but Covid19 put a stop to our plans.

Describe your experience with your nurse at RBA. (Assigned nurse: Chrissi Copeland)

Chrissi is the best! She’s a perfect pair with Dr. Best. She understands the pain we’re going through and has always been caring and responsive.

Describe your experience with RBA.

The front staff could be a bit more helpful... and organized. Outside of that, o haven’t had too many interactions with other staff at RBA just yet.

Describe the costs associated with your care under Monica Best at RBA.

R-Baby Guarantee program is $19,000 (included PGT testing and 7 retrievals). Copays covered visits ($50).

Doctor

Monica Best

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

2018 - 2020, Unsuccessful

Age 33 - 35

1 IVF

Male Factor

Unexplained

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Neutral

Unsuccessful

Review of

He [Dr. Toledo] is warm and friendly. Always includes my husband in the conversation and gives big hugs...My egg retrieval was rough. It was the max dose you could give someone to maximize their egg retrieval outcome. I had a lower AMH and that’s why he chose this. We did frozen transfers every time using lupron, estrogen, progesterone...He only likes to implant 1 at a time..

I felt like a number [at RBA] in some ways because I never actually talk to the doctor unless it’s for bad news, or my post IVF failure. But the nurses have always been great, and once I did talk to the doctor he treated us like family...They need free parking. After all the money you spend on IVF, it’s the least they could do! Other than that, I feel like it it a great place. It’s definitely not small a quaint. So you will feel part of masses, but it’s a great place.

How was your experience with Andrew Toledo at RBA?

He is warm and friendly. Always includes my husband in the conversation and gives big hugs. We have had a hard journey together, we don’t know why it’s not working but we are all trying to figure it out together.

What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?

Get a good relationship with the nurses.

During treatment, were you treated like a number or a human with Andrew Toledo at RBA?

I felt like a number in some ways because I never actually talk to the doctor unless it’s for bad news, or my post IVF failure. But the nurses have always been great, and once I did talk to the doctor he treated us like family.

Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.

My egg retrieval was rough. It was the max dose you could give someone to maximize their egg retrieval outcome. I had a lower AMH and that’s why he chose this. We did frozen transfers every time using lupron, estrogen, progesterone. As the transfers were failing we kept adding more medication such a prednisone and lovenox. We tried doing a uterine biopsy to test when my implantation window was. All of these procedures and still no pregnancy

Describe your experience with your nurse at RBA. (Assigned nurse: Jennilyn )

I usually spoke to two nurses. Jennilyn and Lindsey. Lindsey was direct and to the point, Jennilyn was so sweet and compassionate all the time. She felt like a friend. Both good qualities for nursing. The made the perfect pair!

Describe your experience with RBA.

The need free parking. After all the money you spend on IVF, it’s the least they could do! Other than that, I feel like it it a great place. It’s definitely not small a quaint. So you will feel part of masses, but it’s a great place.

Describe the costs associated with your care under Andrew Toledo at RBA.

Out of pocket expenses have been about 16,000.

Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.

He only likes to implant 1 at a time

Doctor

Andrew Toledo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

RBA

Sandy Springs

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of