Rated 9.1
Strongly recommend: 77%Neutral: 16%Don't recommend: 7%9.1
77% strongly recommend
144 reviews
Operations
9.4
9.4
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
9
9
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
7.9
7.9
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
9
9
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
8.3
8.3
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Annual Cycles
2,101
National Avg
635
This Clinic
National Avg
00%
20%
40%
60%
<35
35-37
38-40
41-42
>42

Available Resources

Genetic counseling
Genetic counseling
Acupuncture
Acupuncture
Mental health counseling
Mental health counseling
Nutrition counseling
Nutrition counseling
Administration of shots
Administration of shots
Coordinating at-home nursing
Coordinating at-home nursing
Selling medication
Selling medication
Providing backup medication
Providing backup medication

This clinic has 6 offices

Cumming
1800 Northside Forsyth Drive
Cumming, GA 30041
678-366-2154
Fayetteville
1267 Highway 54 West
Fayetteville, GA 30214
678-366-2154
Lawrenceville
500 Medical Center Blvd.
Lawrenceville, GA 30046
770-277-3361
Marietta
699 Church Street
Marietta, GA 30060
(678)905-2950
Piedmont
275 Collier Road. NW
Atlanta, GA 30309
(404)665-5722
Sandy Springs
1100 Johnson Ferry Road NE
Atlanta, GA 30342
404-257-1900
Show 4 more

144 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
10
10
Age 41 - 42
1 IVF
European
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Straub showed a great deal of compassion and expertise as we were undergoing the IVF treatment. He is extremely efficient and specific when it comes to explanations and reasons for the process and methods we used to get pregnant. He displayed wonderful planning skills and went through a timeline of the treatment...It was a high-risk pregnancy due to my age and my husband's chromosome displacement. I had hysteroscopy (due to previous miscarriages), endometrial scratching (to stimulate uterus for IVF transfer), took synthroid to control my thyroid, and we used injections (progesterone, estrogen, etc) to prepare my body for pregnancy and beyond.
RBA is highly organized and well-run IVF clinic. The staff is super friendly and they know you on a first name basis...Treatment cost (procedure plus medicine) cost for a total of around $25,000...Karen and Amy were extremely polite and effective in communicating and responding to any questions I had...Dr. Straub showed a great deal of compassion and expertise as we were undergoing the IVF treatment. He is extremely efficient and specific when it comes to explanations and reasons for the process and methods we used to get pregnant. He displayed wonderful planning skills and went through a timeline of the treatment.
How was your experience with Robert Straub at RBA?
Dr. Straub showed a great deal of compassion and expertise as we were undergoing the IVF treatment. He is extremely efficient and specific when it comes to explanations and reasons for the process and methods we used to get pregnant. He displayed wonderful planning skills and went through a timeline of the treatment.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Dr. Straub is trustworthy and an expert in his field. He gave us confidence that we needed throughout the IVF treatment.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Excellent communication when it came to the treatment and process that I and my husband had to undergo. All the steps were explained in the detail and the response time on our questions was prompt.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
It was a high-risk pregnancy due to my age and my husband's chromosome displacement. I had hysteroscopy (due to previous miscarriages), endometrial scratching (to stimulate uterus for IVF transfer), took synthroid to control my thyroid, and we used injections (progesterone, estrogen, etc) to prepare my body for pregnancy and beyond.
Describe your experience with your nurse at RBA. (Assigned nurse: Karen and Amy)
Karen and Amy were extremely polite and effective in communicating and responding to any questions I had.
Describe your experience with RBA.
RBA is highly organized and well-run IVF clinic. The staff is super friendly and they know you on a first name basis.
Describe the costs associated with your care under Robert Straub at RBA.
Treatment cost (procedure plus medicine) cost for a total of around $25,000.
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 37
2 IUI
IVF
Donor Eggs
Donor Sperm
Anovulation
Diminished Ovarian Reserve
Poor Egg Quality
Prefer not to answer
Income $100K - $199K
Operations
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Slayden] was very caring. He took his time to listen. He explained everything very thoroughly...Compassionate, caring, great listener. Intelligent and the first doctor that was able to diagnose my condition. His knowledge and his experience gave us our family that we desired for. I had the best experience in such a short time with him & his staff... I started BC pills on day 2 of my period for 3 weeks. 2 Weeks after I started the pills, I started Lupron. I took 10 units of lupron daily for about 10 days then decreased to 5 units up until 6 days before my transfer.
RBA is very organized. They care for there patients with compassion and kindness. Great communication. They have created a frozen donor egg bank, called MyEggBank North America and an embryo donation program. They offer financing.... My nurse Jennifer was the best! She was always there to answer any question I had. She was very organized. And caring... He [Dr. Slayden] was very caring. He took his time to listen. He explained everything very thoroughly
How was your experience with Scott Slayden at RBA?
Compassionate, caring, great listener. Intelligent and the first doctor that was able to diagnose my condition. His knowledge and his experience gave us our family that we desired for. I had the best experience in such a short time with him & his staff
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
Trust him!
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
He was very caring. He took his time to listen. He explained everything very thoroughly
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
I started BC pills on day 2 of my period for 3 weeks. 2 Weeks after I started the pills, I started Lupron. I took 10 units of lupron daily for about 10 days then decreased to 5 units up until 6 days before my transfer. At the same time I started Estrace. (2mg tab) 1/2 tab 2x daily for 5 days. I also started 81mg of baby aspirin. After those 5 days I increased the Estrace to 1 tab 2x daily then increased again 4days later to 1 tab 3x daily. 5 days before my transfer I added in PIO 1x day Doxycycline 2x day & Medrol 1x day. From transfer day on I continued Estrace & PIO. I don’t remember when I stopped the Estrace. The PIO I stopped taking at 12 weeks pregnant. I delivered a healthy baby girl!!
Describe your experience with your nurse at RBA. (Assigned nurse: Jennifer)
My nurse Jennifer was the best! She was always there to answer any question I had. She was very organized. And caring
Describe your experience with RBA.
RBA is very organized. They care for there patients with compassion and kindness. Great communication. They have created a frozen donor egg bank, called MyEggBank North America and an embryo donation program. They offer financing.
Describe the costs associated with your care under Scott Slayden at RBA.
My insurance covered most of it.
10
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
9
Age 38 - 40
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Ashkenazi Jewish
Income $100K - $199K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Daniel Shapiro] was very straightforward and personal with my care. Gave me the facts and I respect that the most...Very straightforward and friendly. Read my history prior to visit and open to answering all my questions and concerns. Very sympathic when delivering bad news...Due to my age (38yrs) my eggs were considered old. The protocol was simple. Create eggs and inseminate them. We waited until day 5 to tranfer. 1st transfer we did 2. 1 became live birth other miscarriage at 9wks. 2nd and 3rd were frozen tranfers. 1 did not take. The other became chemical pregnancy. If I was to start a fresh cycle again at 40yr I was told he would put 4 eggs in. However my chances were so low due to age he would be surprised if any took. I am blessed to have been able to have 1. For me it became to emotional and expensive to try a fresh cycle again.
He [Dr. Daniel Shapiro] was very straightforward and personal with my care. Gave me the facts and I respect that the most...Very straightforward and friendly. Read my history prior to visit and open to answering all my questions and concerns. Very sympathic when delivering bad news...Due to my age (38yrs) my eggs were considered old. The protocol was simple. Create eggs and inseminate them. We waited until day 5 to tranfer. 1st transfer we did 2. 1 became live birth other miscarriage at 9wks. 2nd and 3rd were frozen tranfers. 1 did not take. The other became chemical pregnancy. If I was to start a fresh cycle again at 40yr I was told he would put 4 eggs in. However my chances were so low due to age he would be surprised if any took. I am blessed to have been able to have 1. For me it became to emotional and expensive to try a fresh cycle again.
How was your experience with Daniel Shapiro at RBA?
Very straightforward and friendly. Read my history prior to visit and open to answering all my questions and concerns. Very sympathic when delivering bad news. The end I have no more say and am writing to make 200 words as required
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
He is very straightforward even if you don't like what he has to say
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
He was very straightforward and personal with my care. Gave me the facts and I respect that the most
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
Due to my age (38yrs) my eggs were considered old. The protocol was simple. Create eggs and inseminate them. We waited until day 5 to tranfer. 1st transfer we did 2. 1 became live birth other miscarriage at 9wks. 2nd and 3rd were frozen tranfers. 1 did not take. The other became chemical pregnancy. If I was to start a fresh cycle again at 40yr I was told he would put 4 eggs in. However my chances were so low due to age he would be surprised if any took. I am blessed to have been able to have 1. For me it became to emotional and expensive to try a fresh cycle again.
Describe your experience with RBA.
They we great. Always on time. Ultrasound nurse also amazing. Very open about what they were looking for or at. Clinical nurse very responsive to emails and training on medication
Describe the costs associated with your care under Daniel Shapiro at RBA.
Insurance covered some. I paid out of pocket Aprox. $800.00 for medicine. I paid 5000.00 for each tranfer. And office visits they had a deposit for. I don't remember price. With out insurance coverage I believe it would be apox 15,000-20,000
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Unknown Success
9
10
Age 30 - 31
1 IVF
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Straub might be lacking a little in the bedside manner, but he is very straightforward and I can appreciate that. My husband, however, didn't like it very much. He could seem callous at times, but things get very emotional and you have to tone it down a little to get on with things. He is extremely intelligent and an excellent dr.
RBA is a bit bigger office, therefore they are busier. Everyone was very nice, but there were still longer waits and more systematic testing. You usually see whichever dr. is on call or a nurse...VF is very expensive, but RBA does offer a military discount. 25% off for veterans and 50% off for active duty.
How was your experience with Robert Straub at RBA?
Dr. Straub might be lacking a little in the bedside manner, but he is very straightforward and I can appreciate that. My husband, however, didn't like it very much. He could seem callous at times, but things get very emotional and you have to tone it down a little to get on with things. He is extremely intelligent and an excellent dr.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Dr. Straub is very smart and knows what he is doing. He may come off a little sharp, but he means well.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
RBA is a bit bigger office, therefore they are busier. Everyone was very nice, but there were still longer waits and more systematic testing. You usually see whichever dr. is on call or a nurse.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
Egg retrieval used follistem, due to a big response, we froze the eggs/embryos for a frozen transfer. First frozen embryo transfer went great, positive test. Low BHcg, however. Saw/heard heartbeat at 6 weeks, 2 weeks later, no more heartbeat. D & C was done at 8 weeks. Did blood test to see if there was a clotting disorder with me and came back heterozygous factor V Leiden gene. Second transfer went great, again and added anticoagulant injections (heparin). First BHcg was a higher positive, 2nd Bhcg went down. Chemical pregnancy.
Describe your experience with your nurse at RBA. (Assigned nurse: Karen Feagin)
Easy to communicate with, respond quickly and are very willing to work with you.
Describe your experience with RBA.
Big and busy, but very nice. Nice facility and nice people.
Describe the costs associated with your care under Robert Straub at RBA.
IVF is very expensive, but RBA does offer a military discount. 25% off for veterans and 50% off for active duty.
9
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Unsuccessful
7
8
Age 35 - 36
3 IVF
2 Embryo Freezing
Unexplained
European
Income $200K - $499K
Investment Banker
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Mitchell-Leef is an excellent doctor. I trusted her opinions and judgment even though we did not have a positive outcome. I was mostly disappointed with the way our transfer went, which was done by a different, on-call doctor...Make sure there is a specific plan for your transfers/retrievals if she is not the one doing them.
RBA is a well-run machine. I felt comfortable with the clinic as a whole. They were not on the cutting edge of protocols though...The nurses were great and responsive.
How was your experience with Dorothy Mitchell-Leef at RBA?
Dr. Mitchell-Leef is an excellent doctor. I trusted her opinions and judgment even though we did not have a positive outcome. I was mostly disappointed with the way our transfer went, which was done by a different, on-call doctor.
What's one piece of advice would you give a prospective patient of Dorothy Mitchell-Leef at RBA?
Make sure there is a specific plan for your transfers/retrievals if she is not the one doing them. Also, if she runs out of options, as she did with me given my lining was so thin - seek a second opinion. I went to CCRM after she said she didn't know what else to do. I even went back to her and told her they recommended we try viagra to improve my lining. RBA was not open to that protocol so I continued with CCRM out of state. I got pregnant on my first attempt with them and now have a healthy, 9 month old daughter, and two genetically tested embryos frozen for future transfers.
Describe the protocols Dorothy Mitchell-Leef used in your cycles at RBA and their degree of success.
My protocol was pretty standard the first time. The second time, after my lining became very thin, they just tried progesterone to thicken it but we had little success.
Describe your experience with the nursing staff at RBA.
The nurses were great and responsive.
Describe your experience with RBA.
RBA is a well-run machine. I felt comfortable with the clinic as a whole. They were not on the cutting edge of protocols though, as you see with a clinic like CCRM. In Atlanta though, I feel like they are the best option.
Describe the costs associated with your care under Dorothy Mitchell-Leef at RBA.
Not sure - we had insurance coverage so most costs were covered, luckily.
7
Doctor
Dorothy Mitchell-Leef
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013, Successful
10
10
Age 43
4 IVF
1 Egg Freezing
Donor Eggs
Donor Sperm
European
Income $500K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I actually dealt exclusively with Dr. Straub over the telephone and traveled to Atlanta for embryo transfers. Each time we spoke, I found him intelligent and compassionate and felt I had time devoted to me to have any questions answered...At the point where I started working with him, I had been through 4 IVFs elsewhere, so I was well-versed on what the deal was. I was able to have intelligent conversations with him and left feeling informed...
I had a great experience at RBA - I actually have nothing bad to say...Cheley was responsive, pleasant and on top of things, and always got back to me quickly via email or phone when needed. The other nurses I dealt with were exactly the same...If you live out of town, it is possible to do it all remotely if you have been through the IVF/embryo transfer process elsewhere...
How was your experience with Robert Straub at RBA?
I live in NYC and used donor eggs at RBA. I actually dealt exclusively with Dr. Straub over the telephone and traveled to Atlanta for embryo transfers. Each time we spoke, I found him intelligent and compassionate and felt I had time devoted to me to have any questions answered.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
If you live out of town, it is possible to do it all remotely if you have been through the IVF/embryo transfer process elsewhere.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
At the point where I started working with him, I had been through 4 IVFs elsewhere, so I was well-versed on what the deal was. I was able to have intelligent conversations with him and left feeling informed.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
I was pleased that Dr. Straub didn't mind when I requested not to have to go on birth control pills prior to the transfer protocol. He also suggested an alternative to progesterone injections (Crinone) that my other doctor wouldn't let me do. He was flexible after hearing what I liked and did not like about my other experience.
Describe your experience with your nurse at RBA. (Assigned nurse: Cheley)
Cheley was responsive, pleasant and on top of things, and always got back to me quickly via email or phone when needed. The other nurses I dealt with were exactly the same.
Describe your experience with RBA.
I had a great experience at RBA - I actually have nothing bad to say.
Describe the costs associated with your care under Robert Straub at RBA.
everything was paid for upfront.
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Since I used donor eggs, I felt that my success was different than if I was using my own 41-42 year old eggs and since I did not want twins, I was all for the single embryo transfer.
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Compassion
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
0
0
Age 35 - 36
3 IUI
IVF
Donor Eggs
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I do not feel like we often had experiences with Dr. Toledo. We saw him for an original consultation - but he did not perform any of the three IUI treatments. We met with him after the failed IUI cycles and that was our second and last time meeting with him.
We had two prescription issues at this clinic. Once one was never called in and the other time one was written for twice the dosage it was supposed to be written for. If the pharmacist did not catch the mistake, it could have been very bad for my ovaries.
How was your experience with Andrew Toledo at RBA?
I do not feel like we often had experiences with Dr. Toledo. We saw him for an original consultation - but he did not perform any of the three IUI treatments. We met with him after the failed IUI cycles and that was our second and last time meeting with him.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Find a doctor who will be there for you and to address your concerns.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
The care team at RBA did was inconsistent. I saw different staff members at each visit. It was a quick in and out and no one seemed to have time to spend with you. I do not think anyone there knew my name. The whole place seemed so cold and sterile.
Describe your experience with the nursing staff at RBA.
The nurses were not willing to email with me when there were test results or for general questions. They said it was too hard to try and get to a computer and that they would just call at their convenience and I could talk to them then. The problem is that I am teacher and that does not work for me. No one was concerned about what worked for me.
What specific things went wrong at RBA?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RBA.
We had two prescription issues at this clinic. Once one was never called in and the other time one was written for twice the dosage it was supposed to be written for. If the pharmacist did not catch the mistake, it could have been very bad for my ovaries. As for the clinic in general, there was very little compassion from the staff - both nurses and doctors. As a patient, my needs and my time were not valuable. It was all about them and what worked for them.
0
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 32 - 34
IUI
2 IVF
Unexplained
European
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Rubin] Stated the facts plainly, which I wanted, but excellent care and bedside manner when I was grieving an outcome or expectation...Fully answered any questions I had, compassionate bedside manner, upbeat, but always forthcoming regarding risks/outcomes. She fully explained when or why we needed to change course and I always felt like a very active participant in the decisions and direction of treatment....
[nurse at RBA was] Very compassionate. Due to my incessant phone calls, she was the one to inform me of my chemical pregnancy. She handled the whole situation perfectly — looking back, I wouldn’t have her change a thing, given the circumstances...Appreciate the Piedmont location. It was easy to get in and get out. The office at Sandy Springs is also becoming more updated. The staff that handle transfers and the embryologists are also excellent!...
How was your experience with Jessica Rubin at RBA?
Wonderful, kind, competent doctor. Fully answered any questions I had, compassionate bedside manner, upbeat, but always forthcoming regarding risks/outcomes. She fully explained when or why we needed to change course and I always felt like a very active participant in the decisions and direction of treatment.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Think about what matters to you — trying low intervention treatment first, trying to achieve pregnancy as quickly as possible, how much you’re willing to disrupt your life with medication and appts. Then she’ll work with you to help achieve those goals.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Stated the facts plainly, which I wanted, but excellent care and bedside manner when I was grieving an outcome or expectation.
Describe your experience with your nurse at RBA.
Very compassionate. Due to my incessant phone calls, she was the one to inform me of my chemical pregnancy. She handled the whole situation perfectly — looking back, I wouldn’t have her change a thing, given the circumstances.
Describe your experience with RBA.
Appreciate the Piedmont location. It was easy to get in and get out. The office at Sandy Springs is also becoming more updated. The staff that handle transfers and the embryologists are also excellent!
Describe the costs associated with your care under Jessica Rubin at RBA.
Approximately 4K for ea transfer Believe egg retrieval was 10-15k
Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
eSET due to risk of complications with multiples.
10
Doctor
Jessica Rubin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
9
10
Age 33
1 IUI
PCOS
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I saw Monica [Dr. Best] at most of my appointments. However, she did not perform my insemination. Maybe it’s because it was held on a weekend. She was present for all of the informative appointments and I knew exactly what the treatment process would be like and what to expect next. She always makes sure all of my questions are answered and it’s almost like talking to a life-long friend.
They [RBA - Sandy Springs] are very knowledgeable with a friendly staff. They have many patents so sometimes appointments run longer than they should but that’s because they answer everyone’s questions and you never feel rushed or like you’re just a number....Cost for meds were about $100 - $200 and the insemination was $480.... I saw Monica at most of my appointments. However, she did not perform my insemination.
How was your experience with Monica Best at RBA?
I saw Monica at most of my appointments. However, she did not perform my insemination. Maybe it’s because it was held on a weekend. She was present for all of the informative appointments and I knew exactly what the treatment process would be like and what to expect next. She always makes sure all of my questions are answered and it’s almost like talking to a life-long friend.
What's one piece of advice would you give a prospective patient of Monica Best at RBA?
She is amazing and very caring. She will answer your questions and make sure you are knowledgeable about the entire process.
During treatment, were you treated like a number or a human with Monica Best at RBA?
She’s always warm and welcoming. She even gives hugs. She explains everything to me thoroughly.
Describe the protocols Monica Best used in your cycles at RBA and their degree of success.
She suggested we start with IUI and if we don’t have a successful pregnancy after 3 treatments to then consider IVF.
Describe your experience with your nurse at RBA. (Assigned nurse: Sierra)
She is very straight forward and responds quickly.
Describe your experience with RBA.
They are very knowledgeable with a friendly staff. They have many patents so sometimes appointments run longer than they should but that’s because they answer everyone’s questions and you never feel rushed or like you’re just a number.
Describe the costs associated with your care under Monica Best at RBA.
Cost for meds were about $100 - $200 and the insemination was $480.
9
Doctor
Monica Best
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
8
8
Age 34 - 36
2 Egg Freezing
2 Embryo Freezing
IVF
Endometriosis
Immunological
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Consultant
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Toledo is extremely personable and wants to help. He gets to know you and your partner. ... Dr. Toledo is an excellent doctor and very knowledgeable about the most current research and treatments. As someone who came to him with extensive research he was able to have a knowledgeable conversation and also communicate when he thought it was best I seek an alternate opinion with all the issues I had going on. I deeply respect him and appreciate his honesty.
Very expensive but Dr. is very knowlwdgable and experienced. ... Sometimes challenges with nurses [RBA Sandy Springs] but overall good. ... No matter what doctor you see, be your own advocate and ask lots of questions ...[nursing staff] Lack of consistency and attention to detail ... Great reputation and success rate ... Due to endo I used Lupron Depot to suppress my cycle before a FET.
How was your experience with Andrew Toledo at RBA?
Dr. Toledo is an excellent doctor and very knowledgeable about the most current research and treatments. As someone who came to him with extensive research he was able to have a knowledgeable conversation and also communicate when he thought it was best I seek an alternate opinion with all the issues I had going on. I deeply respect him and appreciate his honesty.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Ask lots of questions and be an informed patient, he respects that in his patients. Follow your gut and if something doesn’t seem right to you then voice your opinion.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo is extremely personable and wants to help. He gets to know you and your partner.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
Due to endo I used Lupron Depot to suppress my cycle before a FET. Then after a chemical pregnancy got an ERA in addition to changing my protocol. Following a miscarriage and using an immune protocol discussed other options.
Describe your experience with the nursing staff at RBA.
Lack of consistency and attention to detail
Describe your experience with RBA.
Very expensive but Dr. is very knowlwdgable and experienced. Sometimes challenges with nurses but overall good. Great reputation and success rate. No matter what doctor you see, be your own advocate and ask lots of questions
What specific things went wrong at RBA?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
8
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 31 - 32
IUI
PCOS
Tubal Blockage
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
From the first time I met Dr. Toledo, he was very personable and took the time to get to know me and my medical history. He welcomes any questions I have and is very thorough in his explanations. He is always warm and friendly every time he greets me - even if our meetings are short, they never feel rushed.... He told me my left fallopian tube was blocked and needed to be surgically removed. He explained why this was the best option and also let me know that there was a small possibility he could need to remove the right tube as well.
The clinic [RBA Sandy Springs] is run very well. Initially, it was difficult to get an appointment set up but after I met with Dr. Toledo the turn around time has been much better. I think communication is good- however, I would personally like reminder phone calls before appointments.... From the first time I met Dr. Toledo, he was very personable and took the time to get to know me and my medical history. He welcomes any questions I have and is very thorough in his explanations.
How was your experience with Andrew Toledo at RBA?
The first time I met Dr. Toledo, he was very straight to the point. He told me my left fallopian tube was blocked and needed to be surgically removed. He explained why this was the best option and also let me know that there was a small possibility he could need to remove the right tube as well. He understood that I did not want this to happen but agreed he could remove it if he thought it was best. Fortunately, during surgery he only needed to remove my left tube. I am currently using fertility drugs to help me ovulate and he has been aggressive about how long he wants to try this route.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
From the first time I met Dr. Toledo, he was very personable and took the time to get to know me and my medical history. He welcomes any questions I have and is very thorough in his explanations. He is always warm and friendly every time he greets me - even if our meetings are short, they never feel rushed.
Describe your experience with RBA.
The clinic is run very well. Initially, it was difficult to get an appointment set up but after I met with Dr. Toledo the turn around time has been much better. I think communication is good- however, I would personally like reminder phone calls before appointments.
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 45
3 IUI
3 IVF
Donor Eggs
Poor Egg Quality
Prefer not to answer
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Toledo was not only my physician but my friend and cheerleader. He is so caring and compassionate and never gave up on us. ... Dr Toledo was so compassionate and never in a hurry ... He went the extra mile to insure he was always available for procedures. When I did finally get pregnant, Dr Toledo kept in touch and even paid us a visit in the hospital. He is truly a blessing to our family. ...
Nurses and communication can sometimes be a challenge. Lyndsey [nurse] is pretty good! ... MaryEllen at the front desk [RBA - Sandy Springs] is super. She makes everyone feel special ... Instructions and next steps are sometimes unclear ... Lisa Lovuglio was amazing. I couldn’t have made it through without her. She has left the practice now and it is not the same!! ...
How was your experience with Andrew Toledo at RBA?
Dr Toledo was not only my physician but my friend and cheerleader. He is so caring and compassionate and never gave up on us. He went the extra mile to insure he was always available for procedures. When I did finally get pregnant, Dr Toledo kept in touch and even paid us a visit in the hospital. He is truly a blessing to our family.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
It may take a while to get in to see him but he is well worth the wait!
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr Toledo was so compassionate and never in a hurry. He always took time to answer all our questions.
Describe your experience with your nurse at RBA. (Assigned nurse: Lisa)
Lisa Lovuglio was amazing. I couldn’t have made it through without her. She has left the practice now and it is not the same!!
Describe your experience with RBA.
Nurses and communication can sometimes be a challenge. Lyndsey is pretty good! They’re not as detailed and compassionate as I expect after having worked with Lisa. MaryEllen at the front desk is super. She makes everyone feel special
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr Toledo was open to transferring one or two and respected our decision to only do one at a time.
What specific things went wrong at RBA?
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at RBA.
Instructions and next steps are sometimes unclear
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
10
10
Age 33 - 34
IUI
Male Factor
European
Income $100K - $199K
Writer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Shapiro takes a personal approach with his patients. Even conducting the ultrasounds each cycle. He is very personable and put me at ease. I would definelty reccommend him for anyone needing treatment.... We used clomid in advance of IUI. Also a trigger shot. Unfortunately, we were unable to go through with the IUI because my husband has retrograde ejaculation. His sample was not viable so the IUI could not be done. Our only hope is IVF.
When calling it [RBA-Sandy Springs], its difficult to manage the phone system and what number to push to talk to a real person. I finally got the hang of it, but it was a little frustrating at first. I eventually thought to ask the nurses in person for a better number instead of the main line.... They [the nurses] were very imformative and responsive. The hardest thing was getting through to them. Once they called back, they were amazing.
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro takes a personal approach with his patients. Even conducting the ultrasounds each cycle. He is very personable and put me at ease. I would definelty reccommend him for anyone needing treatment.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Stay on top of the financial aspect and info with your insurance and confirm with the Dr's financial office.
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
Dr. Sharpiro took his time and explained every single step in length.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
We used clomid in advance of IUI. Also a trigger shot. Unfortunately, we were unable to go through with the IUI because my husband has retrograde ejaculation. His sample was not viable so the IUI could not be done. Our only hope is IVF.
Describe your experience with the nursing staff at RBA.
They were very imformative and responsive. The hardest thing was getting through to them. Once they called back, they were amazing.
Describe your experience with RBA.
When calling it, its difficult to manage the phone system and what number to push to talk to a real person. I finally got the hang of it, but it was a little frustrating at first. I eventually thought to ask the nurses in person for a better number instead of the main line.
Describe the costs associated with your care under Daniel Shapiro at RBA.
With my insurance, I was quoted $3,000 out of pocket. And then medications $4k to $7k
Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Dr. Shapiro suggested transferring one single embyro at a time.
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
0
0
Age 38
2 IUI
2 Egg Freezing
IVF
Unexplained
Other
Income $500K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
There was no methodical plan [with Dr. Toledo]...He did not perform necessary standard protocols for IVF. We were moved very quickly through the process and without much rationalization on the next steps...I would highly not recommend this doctor. We wasted time and a lot of money and he did not catch something that was highly influential to our success rate. It is beyond me why a very standard test was not performed by him so that he could identify a major problem. Instead, he did a transfer that failed and had no plan for next steps. He did not perform a very standard test that would of helped to increase our chances of pregnancy and a full term live birth by 100%. We are very disappointed with his lack of care.
[The staff at RBA was] Impersonal, not compassionate, rude, and not timely. There were 2 nurses I recall who were nice and friendly. The other nurses should not be employed at all. I don't recall their names but some had attitudes if you asked more that 2 questions...There was no methodical plan [with Dr. Toledo]...He did not perform necessary standard protocols for IVF. We were moved very quickly through the process and without much rationalization on the next steps...I would highly not recommend this doctor.
How was your experience with Andrew Toledo at RBA?
I would highly not recommend this doctor. We wasted time and a lot of money and he did not catch something that was highly influential to our success rate. It is beyond me why a very standard test was not performed by him so that he could identify a major problem. Instead, he did a transfer that failed and had no plan for next steps. He did not perform a very standard test that would of helped to increase our chances of pregnancy and a full term live birth by 100%. We are very disappointed with his lack of care.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
get a second opinion
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
He did not perform necessary standard protocols for IVF. We were moved very quickly through the process and without much rationalization on the next steps.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
There was no methodical plan. My second doctor could not make sense of his protocol.
Describe your experience with RBA.
Impersonal, not compassionate, rude, and not timely. There were 2 nurses I recall who were nice and friendly. The other nurses should not be employed at all. I don't recall their names but some had attitudes if you asked more that 2 questions.
What specific things went wrong at RBA?
  • Failed to convey critical information
0
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
10
10
Age 36 - 38
IUI
1 IVF
1 Egg Freezing
Endometriosis
Male Factor
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We have been through quite a journey and Dr. Toledo has been there with us through it. He has a good bedside manner and I feel like he's invested in our success and wants to help us make our dream a reality. When one protocol doesn't work he tries to figure out something else for the best results...Dr. Toledo's team is really great and they are on top of it. Anytime I contact Krista for anything she is responsive and gets me the answers I'm looking for.
[RBA's] Strenghts-Everythng is at the office (surgery center, labs, egg bank, etc). This plave really does have everything you need if you are on this journey which is one of the reasons I picked it. We don't have to go elsewhere for any testing or procedures everything is right there. Weaknesses-It is so busy all the time and now the Dr on call does your transfer and retrieval no matter who your primary Dr is.
How was your experience with Andrew Toledo at RBA?
We have been through quite a journey and Dr. Toledo has been there with us through it. He has a good bedside manner and I feel like he's invested in our success and wants to help us make our dream a reality. When one protocol doesn't work he tries to figure out something else for the best results.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Don't be afraid to ask questions. This is your journey, your time and your money. If you don't understand something don't be afraid to speak up.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
I feel that Dr. Toledo is invested in our success.
Describe your experience with your nurse at RBA. (Assigned nurse: Krista )
Dr. Toledo's team is really great and they are on top of it. Anytime I contact Krista for anything she is responsive and gets me the answers I'm looking for.
Describe your experience with RBA.
Strenghts-Everythng is at the office (surgery center, labs, egg bank, etc). This plave really does have everything you need if you are on this journey which is one of the reasons I picked it. We don't have to go elsewhere for any testing or procedures everything is right there. Weaknesses-It is so busy all the time and now the Dr on call does your transfer and retrieval no matter who your primary Dr is.
Describe the costs associated with your care under Andrew Toledo at RBA.
$14,500 (inclusig medications and ICSI)
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
10
Age 30
1 IVF
Male Factor
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Robert Straub] was very personable, explained all our options. And what he thought would bring us the most success. When we had a scare he made sure to see us the following week to sit us down, and explain that they misread the ultrasound and that everything looked good...We were treated like a human dr.straub was very personable, and we developed a good rapport with him. Trusted him to guide in the right directions
[RBA was] Very timely and quick w results. I wish the procedures and side effects were explained more...He [Dr. Robert Straub] was very personable, explained all our options. And what he thought would bring us the most success. When we had a scare he made sure to see us the following week to sit us down, and explain that they misread the ultrasound and that everything looked good...We were treated like a human dr.straub was very personable, and we developed a good rapport with him. Trusted him to guide in the right directions
How was your experience with Robert Straub at RBA?
He was very personable, explained all our options. And what he thought would bring us the most success. When we had a scare he made sure to see us the following week to sit us down, and explain that they misread the ultrasound and that everything looked good.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
To stay open minded that with every treatment there are different tests that have to be done before you can start. Stay patient. And take care of yourself
During treatment, were you treated like a number or a human with Robert Straub at RBA?
We were treated like a human dr.straub was very personable, and we developed a good rapport with him. Trusted him to guide in the right directions
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
We had male factor so after my husbands surgery didn't work we were told ivf was the best option since his sperm couldn't penetrate the egg
Describe your experience with your nurse at RBA. (Assigned nurse: Jennie)
She was very personable and took time to explain everything at each visit and also when I would call with questions.
Describe your experience with RBA.
Very timely and quick w results. I wish the procedures and side effects were explained more
Describe your experience with your monitoring appointments at RBA.
They went smoothly and wuick
Describe the costs associated with your care under Robert Straub at RBA.
17,750
Describe Robert Straub's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Since everything with me checked out fine we were encouraged to only transfer one
What specific things went wrong at RBA?
  • Lost appointments
Describe the specific things that went wrong at RBA.
The secretary scheduled us twice for the wrong office but were accommodated when we showed up
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
10
10
Age 27 - 28
4 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Toledo has great bedside manner. He takes into consideration your beliefs and values and wants to determine the best course of treatment for you. He's very thorough and thoughtful. He's always willing to explain things more if necessary and makes you comfortable at all times...Krista is very blunt in her approach. She was also unaware of our beliefs and told me that our last embryos were discarded like trash when they didn't survive. If I had to do it again I'd request a different nurse, but she's Dr. Toledos nurse.
Dr. Toledo has great bedside manner. He takes into consideration your beliefs and values and wants to determine the best course of treatment for you. He's very thorough and thoughtful. He's always willing to explain things more if necessary and makes you comfortable at all times...Krista is very blunt in her approach. She was also unaware of our beliefs and told me that our last embryos were discarded like trash when they didn't survive. If I had to do it again I'd request a different nurse, but she's Dr. Toledos nurse.
How was your experience with Andrew Toledo at RBA?
Dr. Toledo has great bedside manner. He takes into consideration your beliefs and values and wants to determine the best course of treatment for you. He's very thorough and thoughtful. He's always willing to explain things more if necessary and makes you comfortable at all times.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Trust his judgement. He's been doing this for 30 years. He knows what he's doing.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
Dr. Toledo has great bedside manner and takes time to answer any questions or concerns about all procedures.
Describe the protocols Andrew Toledo used in your cycles at RBA and their degree of success.
Daily double dosage of menopur, gonal f for 10 days for IVF. Femara for 5 days for IUIs.
Describe your experience with your nurse at RBA. (Assigned nurse: Krista)
Krista is very blunt in her approach. She was also unaware of our beliefs and told me that our last embryos were discarded like trash when they didn't survive. If I had to do it again I'd request a different nurse, but she's Dr. Toledos nurse.
Describe your experience with RBA.
Dr. Toledo has great bedside manner. He takes into consideration your beliefs and values and wants to determine the best course of treatment for you. He's very thorough and thoughtful. He's always willing to explain things more if necessary and makes you comfortable at all times.
Describe the costs associated with your care under Andrew Toledo at RBA.
My husband handles the bills. I'm unaware of the cost.
Describe Andrew Toledo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
N/A
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
6
9
Age 37
2 IUI
IVF
1 Egg Freezing
Income $200K - $499K
Entrepreneur
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Success w/ Doc Not sure
He even used the words "lousy" to describe my husbands semen sample at one time. While he is smart and knowledgeable, I often feel rushed when asking questions.
I wish I would have known more about why they chose at the time to put in only 1 embryo instead or 2, and what the grades of all 3 of my embryos are.
How was your experience with Robert Straub at RBA?
Dr. Straub is very direct and lacks a warm bedside manner. He even used the words "lousy" to describe my husbands semen sample at one time. While he is smart and knowledgeable, I often feel rushed when asking questions. My IUI and IVF attempts have been unsuccessful so far.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Be prepared to not have things sugar-coated.
During treatment, were you treated like a number or a human with Robert Straub at RBA?
His nurses were very nice and always answered emails and calls throughout the process. However, when delivering the news of the negative pregnancy test, it was very matter of fact. This is such a sensitive matter I felt a little more compassion could have been present along with next steps. I was told to call back to set another appt to go over everything after he met with the embryologist about my failed cycle. I wish I would have known more about why they chose at the time to put in only 1 embryo instead or 2, and what the grades of all 3 of my embryos are. I still don't know this, but do know they were good enough to be frozen.
Describe your experience with the nursing staff at RBA.
They were quick to respond to all of my questions via email or phone and quick with updates.
6
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2015, Successful
10
10
Age 31
Fertility Medications
Endometriosis
Tubal Blockage
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
His [Dr. Daniel Shapiro] style of loading us with lots of stats, facts and info is our style...He is very analytical...I had laparoscopy where a Fallopian tube was removed due to endometriosis. No additional treatment was needed...His confidence may come off as ego, but everything he told proved correct.
I know they [RBA] are busy. I wish I could have been seen sooner, but they have full schedules. Once I was "in" I appreciated not having to wait for appointments. The entire staff is kind. They are really great about explaining the back end (insurance etc)...The NP that I met with for pre-op and that did my HSG test was the perfect complement to Dr. Shapiro.
How was your experience with Daniel Shapiro at RBA?
His style of loading us with lots of stats, facts and info is our style. My husband probably could have engaged him in conversation all day long. Dr Shapiro does take a minute to warm up, but once we clicked we felt like we really connected.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Listen to him. He is honest. He has a brilliant mind and he is an expert in his field. His confidence may come off as ego, but everything he told proved correct.
During treatment, were you treated like a number or a human with Daniel Shapiro at RBA?
He is very analytical. At first I worried we were going to be a number, but he looked at my file and asked a few questions. Once he had a handle on what he was dealing with we felt connected to him.
Describe the protocols Daniel Shapiro used in your cycles at RBA and their degree of success.
I had laparoscopy where a Fallopian tube was removed due to endometriosis. No additional treatment was needed.
Describe your experience with your nurse at RBA.
The NP that I met with for pre-op and that did my HSG test was the perfect complement to Dr. Shapiro.
Describe your experience with RBA.
I know they are busy. I wish I could have been seen sooner, but they have full schedules. Once I was "in" I appreciated not having to wait for appointments. The entire staff is kind. They are really great about explaining the back end (insurance etc)
Describe Daniel Shapiro's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
We did discuss IVF and because of our religious beliefs he advised he would only do single embryo transfer if we went that route. He said it was the responsible/safe choice.
10
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
9
9
Age 48 - 49
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Felt very cared for in phone calls and emails, meeting with him [Dr. Slayden] was not rushed and very thorough...Very thorough compassionate caring and encouraging ! The tests are long and take forever but I felt confidence in him as a doctor trying to help us grow our family. I had a negative result but I still feel like he will get us there... Lupron after BC, estrogen patches, PI O... [RBA] Seems organized, clean, friendly staff, billing efficient, always return calls.
Seems organized, clean, friendly staff, billing efficient, always return calls. Staff [RBA- Sandy Springs] compassionate caring and warm. Had to travel out of state accommodating when stuck in traffic, felt cared about in all aspects... Discounted cycle for two embryos about 10,000... Love my nurse she is so caring, always gets back to me. Answers questions... Felt very cared for in phone calls and emails, meeting with him was not rushed and very thorough
How was your experience with Scott Slayden at RBA?
Very thorough compassionate caring and encouraging ! The tests are long and take forever but I felt confidence in him as a doctor trying to help us grow our family. I had a negative result but I still feel like he will get us there
What's one piece of advice would you give a prospective patient of Scott Slayden at RBA?
None he is very personable and caring
During treatment, were you treated like a number or a human with Scott Slayden at RBA?
Felt very cared for in phone calls and emails, meeting with him was not rushed and very thorough
Describe the protocols Scott Slayden used in your cycles at RBA and their degree of success.
Lupron after BC, estrogen patches, PI O
Describe your experience with your nurse at RBA. (Assigned nurse: Lynn Crane)
Love my nurse she is so caring, always gets back to me. Answers questions
Describe your experience with RBA.
Seems organized, clean, friendly staff, billing efficient, always return calls. Staff compassionate caring and warm. Had to travel out of state accommodating when stuck in traffic, felt cared about in all aspects
Describe the costs associated with your care under Scott Slayden at RBA.
Discounted cycle for two embryos about 10,000
Describe Scott Slayden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
They prefer to do only one as to not have high risk for over 40
9
Doctor
Scott Slayden
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
9
5
Age 36
1 IVF
1 Egg Freezing
Endometriosis
Ashkenazi Jewish
Middle Eastern
Income $200K - $499K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
Dr. Shapiro is able to speak to me; explain the process and relieve my anxieties . He has a very comforting presence and can relate to me personally. I feel he understands me; where I come from and is able to anticipate my questions. This process is very anxiety provoking and he does a great job to calm his patients...Dr. Shapiro is great! Be patient with staff [RBA]; they are often cold not as helpful but he is worth it!
The office [RBA - Atl Main] is very clean and has a professional appearance. Appreciate that children are not allowed. Front desk clerk is always helpful and friendly. Easy to get lost though; always need assistance checking out...Staff did not return phone calls promptly or follow through with what they were asked to do. Lab orders were not entered. Scheduling coordinators did not call....Be patient with staff; they are often cold not as helpful but he is worth it!
How was your experience with Daniel Shapiro at RBA?
Dr. Shapiro is able to speak to me; explain the process and relieve my anxieties . He has a very comforting presence and can relate to me personally. I feel he understands me; where I come from and is able to anticipate my questions. This process is very anxiety provoking and he does a great job to calm his patients.
What's one piece of advice would you give a prospective patient of Daniel Shapiro at RBA?
Dr. Shapiro is great! Be patient with staff; they are often cold not as helpful but he is worth it!
Describe your experience with the nursing staff at RBA.
see previous
Describe your experience with RBA.
The office is very clean and has a professional appearance. Appreciate that children are not allowed. Front desk clerk is always helpful and friendly. Easy to get lost though; always need assistance checking out
What specific things went wrong at RBA?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
Staff did not return phone calls promptly or follow through with what they were asked to do. Lab orders were not entered. Scheduling coordinators did not call.
9
Doctor
Daniel Shapiro
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
5
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
10
Age 29
1 IVF
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Very educated and felt very taken care of. [Dr. Robert Straub] and his team were amazing to our family. Now we are a family of three after one doctor told us we would have to do sperm donor to even get pregnant. That wasn’t the case at all. First try and we were pregnant with our baby boy...Communication was great...We had to do frozen transfer...Trust all of his advice
[The staff at RBA were] Very organized and willing to help. I loved the communication I had between the nurses. They were very positive and willing to walk you through everything over and over. Thankful for their team. They really were thr best out there...[Dr. Robert Straub] and his team were amazing to our family. Now we are a family of three after one doctor told us we would have to do sperm donor to even get pregnant. That wasn’t the case at all.
How was your experience with Robert Straub at RBA?
Very educated and felt very taken care of. Straub and his team were amazing to our family. Now we are a family of three after one doctor told us we would have to do sperm donor to even get pregnant. That wasn’t the case at all. First try and we were pregnant with our baby boy.
What's one piece of advice would you give a prospective patient of Robert Straub at RBA?
Trust all of his advice
During treatment, were you treated like a number or a human with Robert Straub at RBA?
Communication was great as I felt very taken care of.
Describe the protocols Robert Straub used in your cycles at RBA and their degree of success.
This is hard to remember specially but here goes nothing! Before retrieval: Follistim Pen + Gonal baby aspirin Progesterone shot Antibiotic We had to do frozen transfer Progesterone
Describe your experience with RBA.
Very organized and willing to help. I loved the communication I had between the nurses. They were very positive and willing to walk you through everything over and over. Thankful for their team. They really were thr best out there.
Describe the costs associated with your care under Robert Straub at RBA.
20k
10
Doctor
Robert Straub
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unknown Success
5
6
Age 31
Male Factor
Other
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Witt was the primary doctor we were referred to in regards to male infertility. Dr. Witt is very knowledgeable in this area however we feel that Dr. Witt was never certain of an action plan to take. After multiple trials in medication it appeared Dr. Witt only wanted to change medicine not any other factors...Nursing staff was average. Dr. Witt's assistant was very hard to get in communication with. She did not return phone calls same day or even next day. The assistant was very frustrating while attempting to schedule upcoming appointments.
Dr. Witt is a very busy doctor and in high demand with lots of patients. I would be prepared to feel more like a number than a human with this office. RBA in general is a good clinic however our experience with Dr. Witt's office in RBA was not ideal...Nursing staff was average. Dr. Witt's assistant was very hard to get in communication with. She did not return phone calls same day or even next day. The assistant was very frustrating while attempting to schedule upcoming appointments.
How was your experience with Michael Witt at RBA?
Dr. Witt was the primary doctor we were referred to in regards to male infertility. Dr. Witt is very knowledgeable in this area however we feel that Dr. Witt was never certain of an action plan to take. After multiple trials in medication it appeared Dr. Witt only wanted to change medicine not any other factors.
What's one piece of advice would you give a prospective patient of Michael Witt at RBA?
Be knowledgeable of potential risks and outcomes
Describe the protocols Michael Witt used in your cycles at RBA and their degree of success.
Still in treatment process.
Describe your experience with the nursing staff at RBA.
Nursing staff was average. Dr. Witt's assistant was very hard to get in communication with. She did not return phone calls same day or even next day. The assistant was very frustrating while attempting to schedule upcoming appointments.
Describe your experience with RBA.
Dr. Witt is a very busy doctor and in high demand with lots of patients. I would be prepared to feel more like a number than a human with this office. RBA in general is a good clinic however our experience with Dr. Witt's office in RBA was not ideal
Describe the costs associated with your care under Michael Witt at RBA.
Estimated costs of treatment: Medication has costs$800 so far. Sperm Extraction surgery $6000 then IVF cycles
5
Doctor
Michael Witt
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
10
10
Age 32 - 34
3 IUI
1 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Andrew Toledo] took the time to explain my choices to me throughly. IVF was not something we had anticipated doing and he was very understanding and sympathetic when we had to decide to go that route. He called me the day of my D&C from his cell phone to check on me and that meant a lot.
The clinic [RBA] is set up oddly with pods, but overall has an effective flow...Getting pricing from the business office was a nightmare. It was completely disorganized and I had no idea what I needed to pay completely until the day I started drugs. It was extremely frustrating...He [Dr. Andrew Toledo] took the time to explain my choices to me throughly. IVF was not something we had anticipated doing and he was very understanding and sympathetic when we had to decide to go that route. He called me the day of my D&C from his cell phone to check on me and that meant a lot.
How was your experience with Andrew Toledo at RBA?
He took the time to explain my choices to me throughly. IVF was not something we had anticipated doing and he was very understanding and sympathetic when we had to decide to go that route. He called me the day of my D&C from his cell phone to check on me and that meant a lot.
What's one piece of advice would you give a prospective patient of Andrew Toledo at RBA?
Be patient. He is very good at what he does and he has a very large patient list. Sometimes your appointment is delayed quite a bit but it's because he is making sure each patient understands what is happening.
During treatment, were you treated like a number or a human with Andrew Toledo at RBA?
He was very compassionate and talked to me like a person and not a "patient"
Describe your experience with RBA.
The clinic is set up oddly with pods, but overall has an effective flow
Describe the costs associated with your care under Andrew Toledo at RBA.
It wasn't cheap, that's for sure. But it was worth it now that I have my child.
What specific things went wrong at RBA?
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
Getting pricing from the business office was a nightmare. It was completely disorganized and I had no idea what I needed to pay completely until the day I started drugs. It was extremely frustrating.
10
Doctor
Andrew Toledo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
10
10
Age 26 - 27
3 IUI
Male Factor
PCOS
Uterine Fibroids
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Monica Best] made me feel like I was so important to her...I felt informed and cared for during my treatment. I had 3 IUI cycles. 2 resulted in pregnancy with one miscarriage. Dr. Best was informative, while being caring. She is a very warm welcoming individual...Completed IUI with clomid, a shot, and the hormone that was applied at night.
[nurse of RBA] Nice but not as warm as Dr. Best. Quality care. I was not uncomfortable but not As comfortable with her as I was with Dr. Best...Front office was kind several locations available for easier access. The staff was all kind and answered all my questions swiftly...Insurance covered all testing. Treatment cost around $1500 per IUI. In the end it was close to $5000
How was your experience with Monica Best at RBA?
Dr. Best is one of my favorite people on the planet. I felt informed and cared for during my treatment. I had 3 IUI cycles. 2 resulted in pregnancy with one miscarriage. Dr. Best was informative, while being caring. She is a very warm welcoming individual.
What's one piece of advice would you give a prospective patient of Monica Best at RBA?
Don’t hesitate to see her. She is amazing.
During treatment, were you treated like a number or a human with Monica Best at RBA?
Dr. Best made me feel like I was so important to her. I looked forward to seeing her, even though it was such a hard time.
Describe the protocols Monica Best used in your cycles at RBA and their degree of success.
Completed IUI with clomid, a shot, and the hormone that was applied at night.
Describe your experience with your nurse at RBA. (Assigned nurse: Betsy )
Nice but not as warm as Dr. Best. Quality care. I was not uncomfortable but not As comfortable with her as I was with Dr. Best.
Describe your experience with RBA.
Front office was kind (Amanda) several locations available for easier access. The staff was all kind and answered all my questions swiftly. I do not recall any specific weaknesses in the clinic I am pleased with my experience there.
Describe the costs associated with your care under Monica Best at RBA.
Insurance covered all testing. Treatment cost around $1500 per IUI. In the end it was close to $5000
Describe Monica Best's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
None
10
Doctor
Monica Best
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RBA
Sandy Springs
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources